Period
to 22 June 2018

The following table provides summary statistics for permanent job vacancies advertised in the East Midlands with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 22 June 2018 with a comparison to the same period in the previous 2 years.

Services Delivery
England > East Midlands
6 months to
22 Jun 2018
Same period 2017 Same period 2016
Rank 100 91 69
Rank change year-on-year -9 -22 +8
Permanent jobs citing Service Delivery 144 164 253
As % of all permanent IT jobs advertised in the East Midlands 2.77% 2.95% 3.95%
As % of the Processes & Methodologies category 3.04% 3.32% 4.42%
Number of salaries quoted 126 128 178
East Midlands median annual salary £42,000 £40,750 £40,000
Median salary % change year-on-year +3.07% +1.88% -
10th Percentile £22,500 £24,000 £21,250
90th Percentile £57,500 £68,750 £63,750
England median annual salary £50,000 £47,500 £50,000
% change year-on-year +5.26% -5.00% +5.26%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the East Midlands with a requirement for process or methodology skills.

All Process and Methodology Skills
East Midlands
Permanent vacancies with a requirement for process or methodology skills 4,738 4,947 5,726
As % of all permanent IT jobs advertised in the East Midlands 91.03% 89.01% 89.34%
Number of salaries quoted 3,976 3,998 4,539
East Midlands median annual salary £42,500 £40,000 £40,000
Median salary % change year-on-year +6.25% - -
10th Percentile £26,000 £25,088 £24,000
90th Percentile £65,000 £62,500 £60,000
England median annual salary £50,000 £50,000 £48,500
% change year-on-year - +3.09% +2.11%

Service Delivery
Job Vacancy Trend in the East Midlands

Job postings citing Service Delivery as a percentage of all IT jobs advertised in the East Midlands.

Job vacancy trend for Service Delivery in the East Midlands

Service Delivery
Salary Trend in the East Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery in the East Midlands.

Salary trend for Service Delivery in the East Midlands

Service Delivery
Salary Histogram in the East Midlands

The salary distribution of IT jobs citing Service Delivery in the East Midlands over the 6 months to 22 June 2018.

Salary histogram for Service Delivery in the East Midlands

Service Delivery
Job Locations in the East Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the East Midlands region over the 6 months to 22 June 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Northamptonshire -5 53 £42,000 +7.01% 3
Derbyshire -8 39 £31,750 -15.33% 1
Nottinghamshire +9 36 £45,000 - 10
Leicestershire -17 13 £29,522 -34.40%
Lincolnshire 0 3 £42,500 - 2
Service Delivery
England

For the 6 months to 22 June 2018, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the East Midlands region with a requirement for Service Delivery.

1 63 (43.75%) ITIL
2 41 (28.47%) Service Management
3 38 (26.39%) Microsoft
4 30 (20.83%) Windows
5 28 (19.44%) Problem-Solving
6 27 (18.75%) Active Directory
6 27 (18.75%) Finance
7 23 (15.97%) Microsoft Azure
7 23 (15.97%) Analytical Skills
8 22 (15.28%) Office 365
9 21 (14.58%) Problem Management
10 20 (13.89%) Incident Management
10 20 (13.89%) Microsoft Office
11 19 (13.19%) Stakeholder Management
12 17 (11.81%) SQL Server
13 16 (11.11%) SLA
13 16 (11.11%) Change Management
14 15 (10.42%) Windows Server
15 14 (9.72%) Customer Requirements
15 14 (9.72%) WAN
15 14 (9.72%) Microsoft Certification
15 14 (9.72%) MCSE
16 13 (9.03%) MCSA
16 13 (9.03%) LAN
16 13 (9.03%) VMware
17 12 (8.33%) Oracle
17 12 (8.33%) Project Management
17 12 (8.33%) Azure Active Directory
17 12 (8.33%) ITIL V3
17 12 (8.33%) Product Management

Service Delivery
Co-occurring IT Skills in the East Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (6.94%) MS Exchange
2 9 (6.25%) SharePoint
3 7 (4.86%) SharePoint 2013
3 7 (4.86%) SharePoint Server
4 4 (2.78%) Exchange Server 2007
4 4 (2.78%) Oracle SOA Suite
4 4 (2.78%) Oracle UPK
4 4 (2.78%) WebLogic
5 1 (0.69%) CMS
Applications
1 20 (13.89%) Microsoft Office
2 5 (3.47%) Microsoft PowerPoint
3 3 (2.08%) Microsoft Excel
4 2 (1.39%) MS Visio
Business Applications
1 9 (6.25%) Oracle Applications
2 5 (3.47%) Oracle EBS
3 4 (2.78%) Dynamics AX
4 2 (1.39%) Dynamics NAV
Cloud Services
1 23 (15.97%) Microsoft Azure
2 22 (15.28%) Office 365
3 12 (8.33%) Azure Active Directory
4 7 (4.86%) OneDrive
5 4 (2.78%) Amazon AWS
5 4 (2.78%) Dynamics 365
5 4 (2.78%) IaaS
6 1 (0.69%) Cloud Computing
Communications & Networking
1 14 (9.72%) WAN
2 13 (9.03%) LAN
3 11 (7.64%) Firewall
4 6 (4.17%) SAN
4 6 (4.17%) Skype
5 5 (3.47%) DNS
5 5 (3.47%) Remote Desktop
6 4 (2.78%) DHCP
6 4 (2.78%) Wi-Fi
7 3 (2.08%) Intranet
7 3 (2.08%) MPLS
7 3 (2.08%) VPN
7 3 (2.08%) Wireless
8 2 (1.39%) Unified Communications
9 1 (0.69%) Cisco Firepower
9 1 (0.69%) Cisco Wireless
9 1 (0.69%) Internet
9 1 (0.69%) NAS
9 1 (0.69%) Network Security
9 1 (0.69%) Software-Defined Networking
Database & Business Intelligence
1 17 (11.81%) SQL Server
2 6 (4.17%) Oracle Database
2 6 (4.17%) SQL Server 2008
3 5 (3.47%) Oracle Reports
3 5 (3.47%) SQL Server Reporting Services
4 4 (2.78%) Oracle BI EE
4 4 (2.78%) Oracle Database 11g
4 4 (2.78%) Oracle Database 12c
4 4 (2.78%) Power BI
5 2 (1.39%) Cognos Impromptu
6 1 (0.69%) Big Data
6 1 (0.69%) Data Warehouse
6 1 (0.69%) SQL Server 2012
6 1 (0.69%) SQL Server Analysis Services
6 1 (0.69%) SQL Server Integration Services
Development Applications
1 4 (2.78%) Visual Studio
2 1 (0.69%) Cucumber
2 1 (0.69%) Git (software)
2 1 (0.69%) Jenkins
2 1 (0.69%) JIRA
2 1 (0.69%) Selenium
2 1 (0.69%) WebDriver
General
1 27 (18.75%) Finance
2 6 (4.17%) Legal
2 6 (4.17%) Manufacturing
3 5 (3.47%) Law
4 4 (2.78%) Telecoms
5 2 (1.39%) Banking
6 1 (0.69%) Billing
6 1 (0.69%) Electronics
6 1 (0.69%) Investment Banking
6 1 (0.69%) Retail
Job Titles
1 26 (18.06%) Service Manager
2 21 (14.58%) Delivery Manager
3 20 (13.89%) Services Delivery Manager
4 19 (13.19%) Analyst
5 16 (11.11%) IT Manager
6 10 (6.94%) IT Support
7 9 (6.25%) Service Analyst
8 8 (5.56%) Network Manager
8 8 (5.56%) Problem Manager
9 7 (4.86%) Consultant
9 7 (4.86%) Desktop Support
9 7 (4.86%) SharePoint Specialist
9 7 (4.86%) Technical Specialist
10 6 (4.17%) Administrator
10 6 (4.17%) Change Manager
10 6 (4.17%) DBA
10 6 (4.17%) Developer
10 6 (4.17%) IT Engineer
10 6 (4.17%) Support Engineer
11 5 (3.47%) Oracle DBA
Libraries, Frameworks & Software Standards
1 5 (3.47%) .NET
1 5 (3.47%) Web Services
2 4 (2.78%) JSON
2 4 (2.78%) Middleware
2 4 (2.78%) REST
2 4 (2.78%) SOAP
3 3 (2.08%) Visualforce
4 1 (0.69%) AngularJS
4 1 (0.69%) ASP.NET
4 1 (0.69%) ASP.NET MVC
4 1 (0.69%) Gherkin
4 1 (0.69%) jQuery
Miscellaneous
1 23 (15.97%) Analytical Skills
2 11 (7.64%) Self-Motivation
3 10 (6.94%) Data Centre
4 8 (5.56%) Management Information System
5 7 (4.86%) User Experience
6 6 (4.17%) Driving Licence
7 5 (3.47%) Private Cloud
8 4 (2.78%) Data Structures
8 4 (2.78%) Replication
8 4 (2.78%) Virtual Team
9 3 (2.08%) Life Science
10 2 (1.39%) iPhone
11 1 (0.69%) CESG
11 1 (0.69%) Clustering
11 1 (0.69%) Computer Science
11 1 (0.69%) HP Storage
11 1 (0.69%) Mainframe
Operating Systems
1 30 (20.83%) Windows
2 15 (10.42%) Windows Server
3 10 (6.94%) Linux
3 10 (6.94%) Unix
4 7 (4.86%) Windows 10
5 5 (3.47%) Windows Server 2008
6 3 (2.08%) Apple iOS
6 3 (2.08%) Windows Server 2012
7 2 (1.39%) AIX
7 2 (1.39%) Windows 7
7 2 (1.39%) Windows Server 2003
8 1 (0.69%) Android
8 1 (0.69%) Mac OS X
8 1 (0.69%) Windows 8
Processes & Methodologies
1 63 (43.75%) ITIL
2 41 (28.47%) Service Management
3 28 (19.44%) Problem-Solving
4 21 (14.58%) Problem Management
5 20 (13.89%) Incident Management
6 19 (13.19%) Stakeholder Management
7 16 (11.11%) Change Management
8 14 (9.72%) Customer Requirements
9 12 (8.33%) ITIL V3
9 12 (8.33%) Product Management
9 12 (8.33%) Project Management
9 12 (8.33%) Time Management
10 11 (7.64%) ITSM
10 11 (7.64%) Presales
11 10 (6.94%) Information Security
12 9 (6.25%) Agile Software Development
12 9 (6.25%) Data Protection
13 8 (5.56%) Release Management
13 8 (5.56%) Risk Management
13 8 (5.56%) Service Delivery Management
Programming Languages
1 11 (7.64%) SQL
2 5 (3.47%) C#
2 5 (3.47%) PowerShell
3 4 (2.78%) X++
4 3 (2.08%) Apex Code
5 2 (1.39%) Java
5 2 (1.39%) PL/SQL
6 1 (0.69%) JavaScript
6 1 (0.69%) Ruby
6 1 (0.69%) T-SQL
Qualifications
1 14 (9.72%) MCSE
1 14 (9.72%) Microsoft Certification
2 13 (9.03%) MCSA
3 10 (6.94%) Degree
4 9 (6.25%) ITIL Certification
5 8 (5.56%) ITIL Foundation Certificate
6 6 (4.17%) Cisco Certification
7 5 (3.47%) SC Cleared
7 5 (3.47%) Security Cleared
8 4 (2.78%) CCNA
8 4 (2.78%) DBS Check
8 4 (2.78%) HND
9 2 (1.39%) CCDP
10 1 (0.69%) CCNP
10 1 (0.69%) CISSP
10 1 (0.69%) ISEB
10 1 (0.69%) Novell Certification
10 1 (0.69%) Oracle Certification
10 1 (0.69%) PMP
10 1 (0.69%) Sun Certification
Quality Assurance & Compliance
1 16 (11.11%) SLA
2 4 (2.78%) PMO
2 4 (2.78%) QA
3 3 (2.08%) ISO/IEC 27001
4 2 (1.39%) GDPR
5 1 (0.69%) Cyber Essentials
5 1 (0.69%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
5 1 (0.69%) TickIT
System Software
1 27 (18.75%) Active Directory
2 12 (8.33%) VMware Infrastructure
3 8 (5.56%) Hyper-V
4 5 (3.47%) Microsoft App-V
4 5 (3.47%) Oracle RAC
4 5 (3.47%) Virtual Desktop
4 5 (3.47%) Virtual Machines
4 5 (3.47%) XenApp
4 5 (3.47%) XenDesktop
5 2 (1.39%) BitLocker
5 2 (1.39%) Firmware
5 2 (1.39%) XenServer
Systems Management
1 9 (6.25%) SCCM
2 5 (3.47%) Microsoft Data Protection Manager
2 5 (3.47%) Microsoft Intune
2 5 (3.47%) SCDPM
2 5 (3.47%) SCOrch
2 5 (3.47%) SCSM
2 5 (3.47%) SCVMM
3 4 (2.78%) Oracle Enterprise Manager
4 3 (2.08%) WSUS
5 2 (1.39%) HP NNM
5 2 (1.39%) Norton AntiVirus
5 2 (1.39%) Symantec Endpoint Protection
6 1 (0.69%) Ansible
6 1 (0.69%) Data Guard
6 1 (0.69%) Opscode Chef
6 1 (0.69%) Oracle RMAN
6 1 (0.69%) Puppet
6 1 (0.69%) QRadar
6 1 (0.69%) WhatsUp Gold
Vendors
1 38 (26.39%) Microsoft
2 13 (9.03%) VMware
3 12 (8.33%) Oracle
4 8 (5.56%) Cisco
5 6 (4.17%) Citrix
6 5 (3.47%) HP
7 4 (2.78%) Acronis
7 4 (2.78%) SolarWinds
7 4 (2.78%) Veeam
8 3 (2.08%) Apple
8 3 (2.08%) McAfee
8 3 (2.08%) Salesforce.com
8 3 (2.08%) Sophos
9 2 (1.39%) F5
9 2 (1.39%) JDA
9 2 (1.39%) Meraki
9 2 (1.39%) Nimble Storage
9 2 (1.39%) Symantec
10 1 (0.69%) Proofpoint
10 1 (0.69%) Ruckus Wireless