1 to 25 of 783 Customer Service Jobs in the South East

Customer Service Manager A fast-paced, customer-centric technology business is seeking a Customer Service Manager (CSM) to lead its Customer Support & Service Desk operations . The role involves managing a large team (40+ people) across customer care and technical support, ensuring service excellence, rapid resolution, and team development. You'll … be accountable for delivering exceptional customer experience, meeting service levels, and fostering a high-performing, collaborative team environment. The successful candidate will be a hands-on leader, passionate about team development, particularly in coaching and mentoring younger or early-career team members . Key Responsibilities Lead and manage a support operation of 40+ people, across multiple support functions. … Oversee daily service desk performance, ticket triage, escalations, and SLA adherence. Coach and develop junior staff and early-career professionals to build capability and confidence. Support Team Leaders in performance management, quality auditing, and 1-2-1 coaching. Act as escalation point for major incidents and customer complaints. Own and report on team KPIs and service metrics More ❯

Customer Service Manager A fast-paced, customer-centric technology business is seeking a Customer Service Manager (CSM) to lead its Customer Support & Service Desk operations . The role involves managing a large team (40+ people) across customer care and technical support, ensuring service excellence, rapid resolution, and team development. You'll … be accountable for delivering exceptional customer experience, meeting service levels, and fostering a high-performing, collaborative team environment. The successful candidate will be a hands-on leader, passionate about team development, particularly in coaching and mentoring younger or early-career team members . Key Responsibilities Lead and manage a support operation of 40+ people, across multiple support functions. … Oversee daily service desk performance, ticket triage, escalations, and SLA adherence. Coach and develop junior staff and early-career professionals to build capability and confidence. Support Team Leaders in performance management, quality auditing, and 1-2-1 coaching. Act as escalation point for major incidents and customer complaints. Own and report on team KPIs and service metrics More ❯

About the job Our Company JOYBUY - Joybuy is JD.com's online retail business in Europe. Joybuy is an online retailer which places the customer at the heart of everything it does. It is currently in test phase in the UK, Netherlands, Germany, France, Belgium and Luxembourg. Its slogan, “Don’t just buy, Joybuy,” perfectly captures its mission to fulfill … Joybuy customer’s needs and provide a service that is easy and convenient, but also enjoyable and fun. About the Role We are looking for a Service Tool Product Manager to lead our full-chain and intelligent customer service system development driving innovation, automation, and scalability for our global support operations. Key Responsibilities Act as … the primary product interface between business and R&D teams to develop the self-built customer service workbench from concept to launch. Redesign the customer service operation interface (ticket handling, knowledge base, and system integration) to improve usability and workflow efficiency. Develop real-time intelligent assistance modules (e.g., rule-based prompts, script suggestions) to enhance agent More ❯

About the job Our Company JOYBUY - Joybuy is JD.com's online retail business in Europe. Joybuy is an online retailer which places the customer at the heart of everything it does. It is currently in test phase in the UK, Netherlands, Germany, France, Belgium and Luxembourg. Its slogan, “Don’t just buy, Joybuy,” perfectly captures its mission to fulfill … Joybuy customer’s needs and provide a service that is easy and convenient, but also enjoyable and fun. About the Role We are looking for a Service Tool Product Manager to lead our full-chain and intelligent customer service system development driving innovation, automation, and scalability for our global support operations. Key Responsibilities Act as … the primary product interface between business and R&D teams to develop the self-built customer service workbench from concept to launch. Redesign the customer service operation interface (ticket handling, knowledge base, and system integration) to improve usability and workflow efficiency. Develop real-time intelligent assistance modules (e.g., rule-based prompts, script suggestions) to enhance agent More ❯

About the job Our Company JOYBUY - Joybuy is JD.com's online retail business in Europe. Joybuy is an online retailer which places the customer at the heart of everything it does. It is currently in test phase in the UK, Netherlands, Germany, France, Belgium and Luxembourg. Its slogan, “Don’t just buy, Joybuy,” perfectly captures its mission to fulfill … Joybuy customer’s needs and provide a service that is easy and convenient, but also enjoyable and fun. About the Role We are looking for a Service Tool Product Manager to lead our full-chain and intelligent customer service system development driving innovation, automation, and scalability for our global support operations. Key Responsibilities Act as … the primary product interface between business and R&D teams to develop the self-built customer service workbench from concept to launch. Redesign the customer service operation interface (ticket handling, knowledge base, and system integration) to improve usability and workflow efficiency. Develop real-time intelligent assistance modules (e.g., rule-based prompts, script suggestions) to enhance agent More ❯

B2B Customer Service & Operations Executive - Chinese Speaking, Reading: A leading global technology brand seeks a proactive Customer Service & Operations Executive to support its B2B channel. This role blends customer service, order management, and operational coordination to ensure seamless service delivery to business clients. Client Details B2B Customer Service & Operations Executive - Chinese … reliability, and a strong presence in both consumer and commercial markets, the company continues to expand its footprint across Europe through its dynamic and collaborative UK team. Description B2B Customer Service & Operations Executive - Chinese Speaking, Reading: Manage B2B customer orders from receipt to delivery Liaise with logistics partners to ensure timely shipments Resolve customer queries and … complaints professionally Maintain accurate records of orders and returns Support the sales team with operational tasks Monitor stock levels and coordinate replenishment Prepare reports on service performance and KPIs Assist with process improvements and system updates Profile B2B Customer Service & Operations Executive - Chinese Speaking, Reading: Previous experience in B2B customer service or operations Strong communication More ❯

B2B Customer Service & Operations Executive - Chinese Speaking, Reading: A leading global technology brand seeks a proactive Customer Service & Operations Executive to support its B2B channel. This role blends customer service, order management, and operational coordination to ensure seamless service delivery to business clients. Client Details B2B Customer Service & Operations Executive - Chinese … reliability, and a strong presence in both consumer and commercial markets, the company continues to expand its footprint across Europe through its dynamic and collaborative UK team. Description B2B Customer Service & Operations Executive - Chinese Speaking, Reading: Manage B2B customer orders from receipt to delivery Liaise with logistics partners to ensure timely shipments Resolve customer queries and … complaints professionally Maintain accurate records of orders and returns Support the sales team with operational tasks Monitor stock levels and coordinate replenishment Prepare reports on service performance and KPIs Assist with process improvements and system updates Profile B2B Customer Service & Operations Executive - Chinese Speaking, Reading: Previous experience in B2B customer service or operations Strong communication More ❯

The Customer Service Manager will oversee daily operations within the customer service department, ensuring excellent service delivery and satisfaction. This role is perfect for someone with a proven track record in managing customer service teams in the business services industry. Client Details This organisation is a well-established, medium-sized player in the … business services sector. Known for its commitment to professional excellence, it offers a structured and supportive working environment for its employees. Description Manage and lead the customer service team, setting clear goals and objectives. Develop and implement strategies to improve customer satisfaction and retention. Monitor and report on team performance using key metrics. Handle escalated customer issues with professionalism and efficiency. Collaborate with other departments to ensure seamless service delivery. Maintain up-to-date knowledge of industry trends and best practices. Oversee training and development programmes for team members. Ensure compliance with company policies and procedures. Profile Proven experience in managing customer service teams within the business services industry. Strong leadership and More ❯

manufacturing group, is currently implementing IFS cloud as part of a multi-year ERP upgrade programme. As part of this endeavour, my client is looking to bring on a Service Management/Field Service Functional Consultant, working outside IR35, for a 9 month piece of work. The postholder of this role will be responsible for designing, configuring, and … supporting IFS modules that enable efficient service operations and field service management. This role will focus on optimizing service delivery processes, ensuring seamless integration between customer service, field operations, and back-office functions. The incoming consultant will collaborate with business stakeholders to translate operational requirements into system solutions within IFS Applications or IFS Cloud. Key … Responsibilities: Solution Design & Configuration: Analyze business processes and design IFS Service Management solutions covering Field Service, Service Contracts, Warranties, and Mobile Service functionality. Field Service Planning & Execution: Configure and optimize work order management, technician scheduling, dispatching, and field execution processes. Service Contracts & Warranties:Implement service agreement structures, warranty handling, pricing models, and service More ❯

Senior Customer Operations Analyst (Viator) Oxford, United Kingdom Senior Customer Operations Analyst I Viator About Viator Viator, a Tripadvisor company, is the leading marketplace for travel experiences. We believe that making memories is what travel is all about. With 300,000+ travel experiences to explore - everything from simple tours to extreme adventures - making memories that last a lifetime … has never been easier. With industry-leading flexibility and last-minute availability, it's never too late to make any day extraordinary. About the Role As a Senior Customer Operations Analyst, you'll apply rigorous analytics to uncover insights, drive measurable improvements, and shape customer service strategy. You'll partner with stakeholders to deliver clear recommendations, support … data-driven change, and ensure every operational decision is grounded in robust analysis, directly enhancing customer outcomes. Key Responsibilities Drive measurable impact: Use advanced analytics to uncover customer pain points, diagnose root causes, and deliver actionable recommendations that directly improve customer service outcomes. End-to-end reporting: Own the design, build, automation, and maintenance of performance More ❯

Customer Service Advisor About the Job Due to continued growth we are looking to add to our friendly and successful Customer Service team. Reporting into Customer Services Manager you will be pivotal in supporting our customers in providing solutions to queries. What you can expect to be getting up to as a Customer Service Advisor Resolving customer queries & complaints via telephone and email Support internal and external customers, validating customer return requests within company terms & Vendor guidelines. Resolving customer queries & complaints within Company & Dept SLA ensuring query followed through to resolution Work across internal and external teams of all levels to proactively support the customer In order to set … you up for success, we are looking for the following skills and experience A natural communication Passionate about customer service Enjoy working in a fast-paced environment. Ability to listen attentively understand the query and advise correctly Diligent attention to detail Team collaborator We Are Ingram Micro Ingram Micro is a leading technology company for the global information More ❯

Service Desk Administrator Location: Uxbridge Salary: £29,000 – £30,000 Contract Type: Permanent Are you a confident and proactive administrator with exceptional customer service skills? Our client, a well-established and friendly business based in Uxbridge, is looking for a bright and highly organised Service Desk Administrator to join their collaborative team. This is a fantastic … opportunity for someone who thrives in a fast-paced, phone-based environment and enjoys a mix of customer service and administration. If you’ve got a background in a busy office or customer support role and enjoy staying on top of the details, this could be the perfect fit! Key Responsibilities: Responding to incoming calls and emails … in line with service level agreements Logging service requests, issues, and enquiries accurately on the system Generating and following up on customer quotes Creating and updating service contracts Closing service reports and booking engineer visits Coordinating product returns and tracking items Managing stock and inputting adjustments as needed What We’re Looking For: Confident telephone More ❯

Customer Service Manager Horsham, West Sussex Full-time | £40 to £45k Excellent Benefits Are you a natural leader with a passion for delivering exceptional customer experiences? Telecom Acquisitions is looking for a proactive and people-focused Customer Service Manager to lead our dynamic support team during an exciting phase of growth. As the driving force … behind our Customer Care and Technical Support desks, you’ll ensure every customer interaction is handled with care, speed, and precision. You’ll coach and empower team leaders, champion quality, and continuously raise the bar for service excellence. What You’ll Be Doing: Oversee day-to-day operations of our Customer Care and Technical Support teams … Director to streamline processes and boost efficiency Own the quarterly training plan and foster a culture of growth and accountability Monitor outsourced supplier performance and ensure alignment with our service standards What You’ll Bring: Proven experience managing customer service or support teams Strong understanding of SLA management and service desk operations Excellent communication, coaching, and More ❯

achieved through our people, and we are searching for a Home Delivery Driver to join our team. Purpose Were hiring Home Delivery Drivers who take pride in providing excellent service & enjoy being out on the road. In this role youll be delivering shopping & connecting directly with customers as the face of Iceland. In this role you can expect to … Ensure safe van loading procedures are followed (i.e heavy lifting & manual handling) Always adhere to safe driving practises Complete van checks Ensure food arrives to the customer in the best condition Provide excellent customer service Lend a hand in store when required Be able to work independently & manage your time efficiently Flexibility to work shifts, the patterns … Apply if you: Have a full driving license (held for at least 3 years and have no more than 6 points) Are positive, friendly & passionate about providing a good customer experience Are punctual & can work well to deadlines Can demonstrate a strong awareness of road safety What to expect from us: A 15% discount card Minimum 28 days holiday More ❯

Job Title: Customer Success Administrator Location: Hybrid between Croydon office and Home Working Salary: Competitive depending on experience and hours Job Type: Permanent, Full/Part Time Hours: Minimum 25 up to 37.5 hours per week About us: For over three decades, Mortgage Brain has been at the forefront of mortgage technology in the UK, committed to addressing the … And we're backed by some of the largest lenders, Barclays, Lloyds Bank, Nationwide Building Society, NatWest Group, and Santander. About the role: Reporting directly to the Team Leader Customer Success the Customer Success Administrator will be integral in providing support the sales and marketing team with the on-boarding and migration of customers onto the latest versions … of Mortgage Brains technology suite. On a day-to-day basis you will be engaging with members of the sales team and supporting the setting up of customer accounts and system configurations as well as helping our customers direct their queries to the right team or via the right channels. This is an exciting new role for the business More ❯

Join Our Team as a Customer Service Administrator! Are you a multitasking maestro who thrives in a fast-paced environment? If so, we have an exciting opportunity for you! Our client, a dynamic organisation in the Information Technology & Telecommunications sector, is looking for a Customer Service Administrator to join their team in Bromley. Location: Central Bromley … Commute: Just a 5-minute walk from Bromley South train station! What You'll Do: As a vital part of our team, you will ensure our customers receive exceptional service and support. Your daily tasks will include: Invoicing Daily Orders: Ensure accurate and timely invoicing for customer orders. Order Tracking: Monitor daily orders and efficiently obtain Proof of … Delivery (POD). Order Processing: Promptly process orders via email, customer portals, and Teams using Sage. Back Order Management: Keep customers informed about unfulfilled orders. Cash Payments Processing: Handle cash payments seamlessly through online Sage Pay. Daily Reporting: Send daily shipping reports to corporate customers. Email Management: Oversee two busy email addresses, ensuring prompt responses. Lost Parcels Investigation: Investigate More ❯

growing company in the market place; as such the ability to manage change in line with this growth is the key to its future success, through continuous development in customer service offering. LGEUK service relies heavily upon a small number of product specific service providers who carry out a high percentage of the total repair volume. … The management of these repairers is critical, with regular reporting or KPI management required. Some areas of the service dept can interface with repairers and this can lead to confusion on both parts regarding the correct contact points for any specific issues. As LGEUK grows within the market there will be an increasing need to optimise its current repair … network, bringing with it the need for reliable controlled evaluation of prospective new companies. Working with the Service Network Manager, Customer Service Operation Team Leader and Customer Service Director, part of your remit will be ensuring that our customers receive continued high level quality service. The position is based at our Weybridge Head Office with More ❯

growing company in the market place; as such the ability to manage change in line with this growth is the key to its future success, through continuous development in customer service offering. LGEUK service relies heavily upon a small number of product specific service providers who carry out a high percentage of the total repair volume. … The management of these repairers is critical, with regular reporting or KPI management required. Some areas of the service dept can interface with repairers and this can lead to confusion on both parts regarding the correct contact points for any specific issues. As LGEUK grows within the market there will be an increasing need to optimise its current repair … network, bringing with it the need for reliable controlled evaluation of prospective new companies. Working with the Service Network Manager, Customer Service Operation Team Leader and Customer Service Director, part of your remit will be ensuring that our customers receive continued high level quality service. The position is based at our Weybridge Head Office with More ❯

Job Title: IT Field Service Engineer Salary: 30-33K + Benefits Location: Worthing, Sussex Job Type: Permanent, full-time Standard hours: Mon-Fri, 8am-4.30pm/9am-5.30pm (40 hours per week) Role We have an excellent IT Field Service Engineer opportunity for a hands-on, customer service orientated individual to join a successful and … IT skills, our client is happy to support your cross-training into the IT desktop, networking, printing and audio-visual arena, offering a supportive learning environment. As IT Field Service Engineer, you will have access to a company vehicle, allowing you to support a range of different customers in and around Sussex. A valid Driving Licence is therefore essential. … OS Carry out repairs on desktops, laptops and printers as required Deliver and install laptops, desktops, printers, access points and IAV equipment in a timely and professional manner. Customer equipment handovers providing basic training on printers and laptops Supporting Interactive Audio-Visual equipment Supporting WiFi access points Replacing printer toner on site Liaise with customers via phone, remote sessions More ❯

fantastic clients, and an excellent working environment. Committed to delivering high-touch IT support to the property sector, specifically skyscrapers , our aim is to provide the highest levels of service coupled with a great working environment. Overview of the position : This role requires a unique blend of relationship management, strategic planning, and problem-solving skills to ensure the success … and satisfaction of our clients. The ideal candidate will be passionate about delivering exceptional service, possess excellent communication skills, and thrive in a fast-paced environment. This individual will champion our core values of flexibility, quality, knowledge, and teamwork . Experience: Proven experience in client success management, account management, or similar role. Strong understanding of customer relationship management … Account Management: Collaborate with clients to develop strategic account plans aligned with their business goals. Identify opportunities for growth and expansion within existing client accounts. Work cross-functionally with Customer Service , and Service teams to deliver value-added solutions to clients. Onboarding and Training: Facilitate the onboarding process for new clients, ensuring a smooth transition and alignment More ❯

Finance Business Partner Location: Hybrid - Tunbridge Wells About VisionTrack VisionTrack, part of the Markerstudy Group, is a leader in video telematics technology, empowering businesses to improve safety, efficiency, and customer experience. As we continue to scale, we are seeking a Finance Business Partner to provide financial insight and strategic guidance across commercial, operations, customer service, and sales … enjoys acting as a strategic advisor. The Finance Business Partner will go beyond traditional finance responsibilities, delivering financial clarity, challenging assumptions, and influencing decisions that enhance profitability, efficiency, and customer outcomes. While overseeing core management accounting duties, you will partner closely with business teams to optimise costs, improve margins, and support sustainable growth. Key Responsibilities Core Financial Management & Control … Maintain monthly control schedules and post adjustments for accrued/deferred revenue. Analyse Cost of Sales and revenue recognition for accurate reporting. Prepare profitability and margin analysis by customer, product, and channel. Reconcile stock positions and manage provisions for obsolete inventory. Deliver accurate month-end reporting, flash results, and balance sheet reconciliations. Support year-end audit preparation and maintain More ❯

to SLA's, Bates IT quality standards and ITIL best practices Resolve 1st line issues and requests such as systems access, password resets & unlocks Troubleshooting hardware issues Maintain a customer focused approach, delivering superb value to the customer base Provide excellent customer service at all times; offering empathy and patience to the users Take accountability and … ownership for all assigned issues Answer telephone calls in a professional, confident and timely manner, with a strong focus on first time fixes Contribute to the continual service improvement culture Desirable skills: Experience of working in a customer service role Basic general fault diagnosis Excellent customer service Strong communication skills A team player who is More ❯

achieved through our people, and we are searching for a Home Delivery Driver to join our team. Purpose Were hiring Home Delivery Drivers who take pride in providing excellent service & enjoy being out on the road. In this role youll be delivering shopping & connecting directly with customers as the face of Iceland. In this role you can expect to … Ensure safe van loading procedures are followed (i.e heavy lifting & manual handling) Always adhere to safe driving practises Complete van checks Ensure food arrives to the customer in the best condition Provide excellent customer service Lend a hand in store when required Be able to work independently & manage your time efficiently Flexibility to work shifts, the patterns … Apply if you: Have a full driving license (held for at least 3 years and have no more than 6 points) Are positive, friendly & passionate about providing a good customer experience Are punctual & can work well to deadlines Can demonstrate a strong awareness of road safety What to expect from us: A 15% discount card Minimum 28 days holiday More ❯

achieved through our people, and we are searching for a Home Delivery Driver to join our team. Purpose Were hiring Home Delivery Drivers who take pride in providing excellent service & enjoy being out on the road. In this role youll be delivering shopping & connecting directly with customers as the face of Iceland. In this role you can expect to … Ensure safe van loading procedures are followed (i.e heavy lifting & manual handling) Always adhere to safe driving practises Complete van checks Ensure food arrives to the customer in the best condition Provide excellent customer service Lend a hand in store when required Be able to work independently & manage your time efficiently Flexibility to work shifts, the patterns … Apply if you: Have a full driving license (held for at least 3 years and have no more than 6 points) Are positive, friendly & passionate about providing a good customer experience Are punctual & can work well to deadlines Can demonstrate a strong awareness of road safety What to expect from us: A 15% discount card Minimum 28 days holiday More ❯

achieved through our people, and we are searching for a Home Delivery Driver to join our team. Purpose Were hiring Home Delivery Drivers who take pride in providing excellent service & enjoy being out on the road. In this role youll be delivering shopping & connecting directly with customers as the face of Iceland. In this role you can expect to … Ensure safe van loading procedures are followed (i.e heavy lifting & manual handling) Always adhere to safe driving practises Complete van checks Ensure food arrives to the customer in the best condition Provide excellent customer service Lend a hand in store when required Be able to work independently & manage your time efficiently Flexibility to work shifts, the patterns … Apply if you: Have a full driving license (held for at least 3 years and have no more than 6 points) Are positive, friendly & passionate about providing a good customer experience Are punctual & can work well to deadlines Can demonstrate a strong awareness of road safety What to expect from us: A 15% discount card Minimum 28 days holiday More ❯