2nd/3rd Line Support Technician Job Trends in England

2nd/3rd Line Support Technician
UK > England

The median 2nd/3rd Line Support Technician salary in England is £42,500 per year, according to job vacancies posted during the 6 months leading to 12 January 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
12 Jan 2026
Same period 2025 Same period 2024
Rank 595 678 689
Rank change year-on-year +83 +11 +281
Permanent jobs requiring a 2nd/3rd Line Support Technician 2 1 1
As % of all permanent jobs in England 0.004% 0.002% 0.002%
As % of the Job Titles category 0.004% 0.002% 0.002%
Number of salaries quoted 2 1 1
10th Percentile £38,250 - -
25th Percentile £39,375 £36,250 £32,500
Median annual salary (50th Percentile) £42,500 £37,500 £35,000
Median % change year-on-year +13.33% +7.14% -16.17%
75th Percentile £44,375 £38,750 £37,500
90th Percentile £44,750 - -
UK median annual salary £42,500 £37,500 £35,000
% change year-on-year +13.33% +7.14% -16.17%

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 47,437 44,591 47,245
% of permanent jobs with a recognized job title 90.80% 92.72% 95.14%
Number of salaries quoted 29,917 23,336 37,002
10th Percentile £28,697 £33,500 £31,000
25th Percentile £36,750 £45,000 £41,750
Median annual salary (50th Percentile) £55,000 £60,000 £57,965
Median % change year-on-year -8.33% +3.51% -5.75%
75th Percentile £75,000 £80,000 £77,500
90th Percentile £95,000 £98,750 £97,500
UK median annual salary £55,000 £60,000 £57,500
% change year-on-year -8.33% +4.35% -4.17%

2nd/3rd Line Support Technician
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring '2nd/3rd Line Support Technician' in the job title relative to all permanent IT jobs advertised in England.

2nd/3rd Line Support Technician job vacancy trend in England

2nd/3rd Line Support Technician
Salary Trend in England

Salary distribution trend for 2nd/3rd Line Support Technician job vacancies in England.

Salary distribution trend for 2nd/3rd Line Support Technician job vacancies in England

2nd/3rd Line Support Technician
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd/3rd Line Support Technician within the England region over the 6 months to 12 January 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East - 2 £42,500 -
2nd/3rd Line Support Technician
UK

2nd/3rd Line Support Technician Skill Set
Top 26 Co-Occurring Skills & Capabilities in England

For the 6 months to 12 January 2026, 2nd/3rd Line Support Technician job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring 2nd/3rd Line Support Technician in the job title.

1 2 (100.00%) Customer Service
2 1 (50.00%) Active Directory
2 1 (50.00%) AWS
2 1 (50.00%) Azure
2 1 (50.00%) Capacity Management
2 1 (50.00%) Citrix
2 1 (50.00%) Client Onboarding
2 1 (50.00%) DHCP
2 1 (50.00%) DNS
2 1 (50.00%) Firewall
2 1 (50.00%) Hyper-V
2 1 (50.00%) Linux
2 1 (50.00%) Mentoring
2 1 (50.00%) Microsoft
2 1 (50.00%) Microsoft 365
2 1 (50.00%) Project Delivery
2 1 (50.00%) Remote Desktop
2 1 (50.00%) SaaS
2 1 (50.00%) Security Patching
2 1 (50.00%) TCP/IP
2 1 (50.00%) VLAN
2 1 (50.00%) VMware
2 1 (50.00%) VMware Infrastructure
2 1 (50.00%) VPN
2 1 (50.00%) Windows
2 1 (50.00%) Windows Server

2nd/3rd Line Support Technician Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Cloud Services
1 1 (50.00%) AWS
1 1 (50.00%) Azure
1 1 (50.00%) Microsoft 365
1 1 (50.00%) SaaS
Communications & Networking
1 1 (50.00%) DHCP
1 1 (50.00%) DNS
1 1 (50.00%) Firewall
1 1 (50.00%) Remote Desktop
1 1 (50.00%) TCP/IP
1 1 (50.00%) VLAN
1 1 (50.00%) VPN
General
1 1 (50.00%) Organisational Skills
Miscellaneous
1 1 (50.00%) Onboarding
Operating Systems
1 1 (50.00%) Linux
1 1 (50.00%) Windows
1 1 (50.00%) Windows Server
Processes & Methodologies
1 2 (100.00%) Customer Service
2 1 (50.00%) Capacity Management
2 1 (50.00%) Client Onboarding
2 1 (50.00%) Mentoring
2 1 (50.00%) Project Delivery
2 1 (50.00%) Security Patching
System Software
1 1 (50.00%) Active Directory
1 1 (50.00%) Hyper-V
1 1 (50.00%) VMware Infrastructure
Vendors
1 1 (50.00%) Citrix
1 1 (50.00%) Microsoft
1 1 (50.00%) VMware