The median annual salary for a 2nd Line Support Engineer was £20,500 in advertised job vacancies in Gloucestershire during the 3 months to 26 June 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support Engineer
South West / Gloucestershire
3 months to
26 Jun 2017
Same period 2016 Same period 2015
Rank 101 98 95
Rank change year-on-year -3 -3  
Permanent jobs requiring a 2nd Line Support Engineer 2 1 6
As % of all permanent IT jobs advertised in Gloucestershire 0.21% 0.10% 0.57%
As % of the Job Titles category 0.22% 0.10% 0.59%
Number of salaries quoted 2 1 6
Median salary £20,500 £25,750 £24,000
Median salary % change year-on-year -20.38% +7.29%  
90% offered a salary of more than £18,500 £25,750 £22,250
10% offered a salary of more than £22,500 £25,750 £25,000
UK excluding London median salary £26,000 £25,750 £25,000
% change year-on-year +0.97% +3.00%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in Gloucestershire. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
Gloucestershire
Permanent job vacancies with a job title containing a recognized job role 910 955 1009
As % of all permanent IT job vacancies advertised in Gloucestershire 96.60% 98.25% 95.82%
Number of salaries quoted 725 730 830
Median salary £40,000 £42,500 £40,000
Median salary % change year-on-year -5.88% +6.25%  
90% offered a salary of more than £26,500 £27,000 £25,000
10% offered a salary of more than £60,000 £55,000 £60,000
UK excluding London median salary £42,500 £41,500 £40,000
% change year-on-year +2.40% +3.75%  

2nd Line Support Engineer
Job Vacancy Trend in Gloucestershire

The job posting trend of jobs advertised in Gloucestershire that featured 2nd Line Support Engineer in the job title.

Job vacancy trend for 2nd Line Support Engineer in Gloucestershire

2nd Line Support Engineer
Salary Trend in Gloucestershire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Engineer in Gloucestershire.

Salary trend for 2nd Line Support Engineer in Gloucestershire

2nd Line Support Engineer
Job Locations in Gloucestershire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Engineer within the Gloucestershire region over the 3 months to 26 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cheltenham - 2 £20,500 - 1
2nd Line Support Engineer
South West

2nd Line Support Engineer Skill Set
Top 30 Co-occurring IT Skills in Gloucestershire

For the 6 months to 26 June 2017, 2nd Line Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Gloucestershire region featuring 2nd Line Support Engineer in the job title.

1 5 (100.00%) Windows
1 5 (100.00%) Microsoft
2 4 (80.00%) Windows Server
3 3 (60.00%) Active Directory
3 3 (60.00%) MS Exchange
3 3 (60.00%) Microsoft Office
3 3 (60.00%) ITIL
3 3 (60.00%) Firewall
3 3 (60.00%) Wireless
4 2 (40.00%) VMware
4 2 (40.00%) Exchange Server 2003
4 2 (40.00%) Problem Management
4 2 (40.00%) SCCM
4 2 (40.00%) DV Cleared
4 2 (40.00%) Security Cleared
4 2 (40.00%) SLA
4 2 (40.00%) Hyper-V
4 2 (40.00%) Windows 7
4 2 (40.00%) ITIL V3
4 2 (40.00%) Office 365
4 2 (40.00%) Infrastructure Management
4 2 (40.00%) Service Management
4 2 (40.00%) Service Delivery
4 2 (40.00%) Virtual Desktop
5 1 (20.00%) Cisco Certification
5 1 (20.00%) ITIL Certification
5 1 (20.00%) Apple
5 1 (20.00%) EPoS
5 1 (20.00%) Windows Server 2003
5 1 (20.00%) SQL

2nd Line Support Engineer Skill Set
Co-occurring IT Skills in Gloucestershire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (60.00%) MS Exchange
2 2 (40.00%) Exchange Server 2003
Applications
1 3 (60.00%) Microsoft Office
Cloud Services
1 2 (40.00%) Office 365
Communications & Networking
1 3 (60.00%) Firewall
1 3 (60.00%) Wireless
2 1 (20.00%) ADSL
2 1 (20.00%) VoIP
Database & Business Intelligence
1 1 (20.00%) SQL Server
Miscellaneous
1 1 (20.00%) EPoS
Operating Systems
1 5 (100.00%) Windows
2 4 (80.00%) Windows Server
3 2 (40.00%) Windows 7
4 1 (20.00%) Linux
4 1 (20.00%) Mac OS
4 1 (20.00%) Windows 10
4 1 (20.00%) Windows Server 2003
4 1 (20.00%) Windows Server 2012
4 1 (20.00%) Windows XP
Processes & Methodologies
1 3 (60.00%) ITIL
2 2 (40.00%) Infrastructure Management
2 2 (40.00%) ITIL V3
2 2 (40.00%) Problem Management
2 2 (40.00%) Service Delivery
2 2 (40.00%) Service Management
Programming Languages
1 1 (20.00%) SQL
Qualifications
1 2 (40.00%) DV Cleared
1 2 (40.00%) Security Cleared
2 1 (20.00%) Cisco Certification
2 1 (20.00%) ITIL Certification
Quality Assurance & Compliance
1 2 (40.00%) SLA
System Software
1 3 (60.00%) Active Directory
2 2 (40.00%) Hyper-V
2 2 (40.00%) Virtual Desktop
Systems Management
1 2 (40.00%) SCCM
Vendors
1 5 (100.00%) Microsoft
2 2 (40.00%) VMware
3 1 (20.00%) Apple
3 1 (20.00%) Cisco
Cheltenham, Gloucestershire
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