Period
to 18 September 2018

The following table provides summary statistics for permanent job vacancies advertised in Gloucestershire with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 18 September 2018 with a comparison to the same period in the previous 2 years.

Service Management
South West > Gloucestershire
6 months to
18 Sep 2018
Same period 2017 Same period 2016
Rank 88 101 73
Rank change year-on-year +13 -28 +7
Permanent jobs citing Service Management 40 51 84
As % of all permanent IT jobs advertised in Gloucestershire 2.41% 3.13% 4.00%
As % of the Processes & Methodologies category 2.57% 3.41% 4.39%
Number of salaries quoted 23 44 68
Gloucestershire median annual salary £47,500 £46,000 £40,000
Median salary % change year-on-year +3.26% +15.00% +6.67%
10th Percentile £29,600 £35,000 £21,275
90th Percentile £85,500 £47,850 £60,000
South West median annual salary £43,000 £45,000 £40,750
% change year-on-year -4.44% +10.43% +1.88%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Gloucestershire with a requirement for process or methodology skills.

All Process and Methodology Skills
Gloucestershire
Permanent vacancies with a requirement for process or methodology skills 1,554 1,495 1,912
As % of all permanent IT jobs advertised in Gloucestershire 93.50% 91.66% 91.09%
Number of salaries quoted 1,267 1,201 1,450
Gloucestershire median annual salary £47,500 £42,500 £45,000
Median salary % change year-on-year +11.76% -5.56% +11.11%
10th Percentile £26,250 £25,500 £26,250
90th Percentile £67,500 £63,750 £65,000
South West median annual salary £43,000 £42,000 £40,000
% change year-on-year +2.38% +5.00% -

Service Management
Job Vacancy Trend in Gloucestershire

Job postings citing Service Management as a percentage of all IT jobs advertised in Gloucestershire.

Job vacancy trend for Service Management in Gloucestershire

Service Management
Salary Trend in Gloucestershire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in Gloucestershire.

Salary trend for Service Management in Gloucestershire

Service Management
Salary Histogram in Gloucestershire

The salary distribution of IT jobs citing Service Management in Gloucestershire over the 6 months to 18 September 2018.

Salary histogram for Service Management in Gloucestershire

Service Management
Job Locations in Gloucestershire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the Gloucestershire region over the 6 months to 18 September 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Gloucester +3 16 £52,500 +14.13% 1
Cheltenham - 5 £65,500 - 1
Mitcheldean +2 2 - -
Lydney 0 1 £45,000 -
Cirencester - 1 - -
Service Management
South West

For the 6 months to 18 September 2018, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Gloucestershire region with a requirement for Service Management.

1 30 (75.00%) ITIL
2 23 (57.50%) Security Cleared
3 21 (52.50%) Service Delivery
4 16 (40.00%) DV Cleared
4 16 (40.00%) Agile Software Development
5 13 (32.50%) Windows
5 13 (32.50%) Analytical Skills
6 12 (30.00%) Active Directory
7 11 (27.50%) Problem-Solving
8 10 (25.00%) Waterfall
8 10 (25.00%) Microsoft
9 9 (22.50%) Finance
9 9 (22.50%) SLA
9 9 (22.50%) C
9 9 (22.50%) Microsoft Office
9 9 (22.50%) SCCM
9 9 (22.50%) Incident Management
9 9 (22.50%) ITIL V3
9 9 (22.50%) Infrastructure Engineering
10 8 (20.00%) DevOps
10 8 (20.00%) SC Cleared
10 8 (20.00%) PowerShell
10 8 (20.00%) Business Intelligence
10 8 (20.00%) ITSM
11 7 (17.50%) Degree
12 6 (15.00%) JIRA
12 6 (15.00%) V-Model
12 6 (15.00%) Web Services
12 6 (15.00%) JavaScript
12 6 (15.00%) User Stories

Service Management
Co-occurring IT Skills in Gloucestershire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (15.00%) Confluence
2 4 (10.00%) SharePoint
3 3 (7.50%) CMS
4 2 (5.00%) Captiva
4 2 (5.00%) Documentum
4 2 (5.00%) Elasticsearch
4 2 (5.00%) JBoss
5 1 (2.50%) SAS
Applications
1 9 (22.50%) Microsoft Office
2 1 (2.50%) Chatbot
Cloud Services
1 5 (12.50%) Amazon AWS
1 5 (12.50%) Microsoft Azure
2 4 (10.00%) Office 365
3 1 (2.50%) Amazon SageMaker
3 1 (2.50%) SaaS
Communications & Networking
1 5 (12.50%) Firewall
2 4 (10.00%) Intrusion Detection
2 4 (10.00%) Network Security
Database & Business Intelligence
1 5 (12.50%) SQL Server
2 3 (7.50%) Qlik Sense
3 2 (5.00%) Data Warehouse
3 2 (5.00%) MongoDB
3 2 (5.00%) Relational Database
4 1 (2.50%) Big Data
4 1 (2.50%) Blockchain
4 1 (2.50%) BusinessObjects Business Intelligence
4 1 (2.50%) Data Lake
4 1 (2.50%) SAS EBI
Development Applications
1 6 (15.00%) JIRA
2 5 (12.50%) GCC
3 2 (5.00%) Git (software)
3 2 (5.00%) JUnit
General
1 9 (22.50%) Finance
2 4 (10.00%) Aerospace
3 3 (7.50%) Back Office
3 3 (7.50%) Billing
3 3 (7.50%) Telecoms
4 2 (5.00%) Law
4 2 (5.00%) Military
Job Titles
1 9 (22.50%) Infrastructure Engineer
2 7 (17.50%) Service Manager
3 6 (15.00%) Architect
3 6 (15.00%) Delivery Manager
3 6 (15.00%) Services Delivery Manager
4 4 (10.00%) Cloud Engineer
4 4 (10.00%) Cloud Infrastructure Engineer
4 4 (10.00%) Solutions Architect
4 4 (10.00%) Wintel Engineer
4 4 (10.00%) Wintel Infrastructure Engineer
5 3 (7.50%) Business Manager
5 3 (7.50%) Business Systems Manager
5 3 (7.50%) ERP Manager
5 3 (7.50%) IT Support
5 3 (7.50%) IT Support Technician
5 3 (7.50%) IT Technician
5 3 (7.50%) Project Manager
5 3 (7.50%) Support Technician
5 3 (7.50%) Systems Manager
5 3 (7.50%) Systems Support
Libraries, Frameworks & Software Standards
1 6 (15.00%) Web Services
2 2 (5.00%) CSS
2 2 (5.00%) EJB
2 2 (5.00%) EJB 3.0
2 2 (5.00%) Hibernate
2 2 (5.00%) HTML
2 2 (5.00%) Java EE
2 2 (5.00%) JAXB
2 2 (5.00%) JPA
2 2 (5.00%) JSF
2 2 (5.00%) PrimeFaces
2 2 (5.00%) REST
2 2 (5.00%) XML
2 2 (5.00%) XSD
2 2 (5.00%) XSLT
3 1 (2.50%) .NET
3 1 (2.50%) Natural Language Processing
Miscellaneous
1 13 (32.50%) Analytical Skills
2 5 (12.50%) Blackberry
2 5 (12.50%) iPad
3 4 (10.00%) Distributed Denial-of-Service
3 4 (10.00%) Hybrid Cloud
4 3 (7.50%) Virtual Team
5 2 (5.00%) Management Information System
6 1 (2.50%) Algorithms
6 1 (2.50%) Data Centre
Operating Systems
1 13 (32.50%) Windows
2 5 (12.50%) Android
2 5 (12.50%) Apple iOS
2 5 (12.50%) Linux
2 5 (12.50%) Windows 7
3 4 (10.00%) Windows Server
3 4 (10.00%) Windows Server 2012
Processes & Methodologies
1 30 (75.00%) ITIL
2 21 (52.50%) Service Delivery
3 16 (40.00%) Agile Software Development
4 11 (27.50%) Problem-Solving
5 10 (25.00%) Waterfall
6 9 (22.50%) Incident Management
6 9 (22.50%) Infrastructure Engineering
6 9 (22.50%) ITIL V3
7 8 (20.00%) Business Intelligence
7 8 (20.00%) DevOps
7 8 (20.00%) ITSM
8 6 (15.00%) User Stories
8 6 (15.00%) V-Model
9 5 (12.50%) Break/Fix
9 5 (12.50%) Continuous Improvement
9 5 (12.50%) Problem Management
10 4 (10.00%) Release Management
10 4 (10.00%) Requirements Analysis
10 4 (10.00%) TDD
10 4 (10.00%) UML
Programming Languages
1 9 (22.50%) C
2 8 (20.00%) PowerShell
3 6 (15.00%) JavaScript
4 5 (12.50%) Python
5 4 (10.00%) Bash Shell
5 4 (10.00%) PHP
6 3 (7.50%) Java
7 2 (5.00%) SQL
8 1 (2.50%) R
Qualifications
1 23 (57.50%) Security Cleared
2 16 (40.00%) DV Cleared
3 8 (20.00%) SC Cleared
4 7 (17.50%) Degree
5 3 (7.50%) APMP
6 1 (2.50%) CITP
6 1 (2.50%) ITIL Certification
Quality Assurance & Compliance
1 9 (22.50%) SLA
2 2 (5.00%) ISO/IEC 27001
3 1 (2.50%) Data Quality
System Software
1 12 (30.00%) Active Directory
2 4 (10.00%) BitLocker
2 4 (10.00%) Hyper-V
2 4 (10.00%) Virtual Desktop
3 3 (7.50%) VMware Infrastructure
Systems Management
1 9 (22.50%) SCCM
2 4 (10.00%) HP ALM
2 4 (10.00%) SCOM
2 4 (10.00%) SCVMM
3 2 (5.00%) Kibana
3 2 (5.00%) Opscode Chef
3 2 (5.00%) Puppet
Vendors
1 10 (25.00%) Microsoft
2 5 (12.50%) Apple
2 5 (12.50%) Canon
3 4 (10.00%) Atlassian
3 4 (10.00%) HP
3 4 (10.00%) McAfee
3 4 (10.00%) SAP
4 3 (7.50%) Centrify
4 3 (7.50%) ConnectWise
4 3 (7.50%) Mitel
4 3 (7.50%) Oracle
4 3 (7.50%) VMware
5 2 (5.00%) Hyland
5 2 (5.00%) Kofax
5 2 (5.00%) OpenText
5 2 (5.00%) Xerox
6 1 (2.50%) Alteryx
6 1 (2.50%) IBM
6 1 (2.50%) Tableau