Period
to 7 August 2020

The following table provides summary statistics for permanent job vacancies advertised in Gloucestershire with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 7 August 2020 with a comparison to the same period in the previous 2 years.

Service Management
South West > Gloucestershire
6 months to
7 Aug 2020
Same period 2019 Same period 2018
Rank 53 89 96
Rank change year-on-year +36 +7 +30
Permanent jobs citing Service Management 37 56 41
As % of all permanent jobs advertised in Gloucestershire 4.46% 3.30% 2.45%
As % of the Processes & Methodologies category 4.92% 3.57% 2.62%
Number of salaries quoted 17 45 26
Median annual salary £39,500 £38,500 £41,750
Median salary % change year-on-year +2.60% -7.78% -8.24%
10th Percentile £22,050 £24,250 £28,875
90th Percentile £66,250 £65,000 £77,500
South West median annual salary £47,500 £36,250 £42,500
% change year-on-year +31.03% -14.71% -5.56%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Gloucestershire with a requirement for process or methodology skills.

All Process and Methodology Skills
Gloucestershire
Permanent vacancies with a requirement for process or methodology skills 752 1,567 1,562
As % of all permanent IT jobs advertised in Gloucestershire 90.71% 92.34% 93.25%
Number of salaries quoted 557 1,189 1,268
Median annual salary £50,000 £47,500 £45,000
Median salary % change year-on-year +5.26% +5.56% +5.88%
10th Percentile £29,350 £28,750 £26,250
90th Percentile £74,250 £67,500 £66,250
South West median annual salary £45,372 £45,000 £42,500
% change year-on-year +0.83% +5.88% +1.19%

Service Management
Job Vacancy Trend in Gloucestershire

Job postings citing Service Management as a proportion of all IT jobs advertised in Gloucestershire.

Job vacancy trend for Service Management in Gloucestershire

Service Management
Salary Trend in Gloucestershire

3-month moving average salary quoted in jobs citing Service Management in Gloucestershire.

Salary trend for Service Management in Gloucestershire

Service Management
Salary Histogram in Gloucestershire

Salary distribution for jobs citing Service Management in Gloucestershire over the 6 months to 7 August 2020.

Salary histogram for Service Management in Gloucestershire

Service Management
Job Locations in Gloucestershire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the Gloucestershire region over the 6 months to 7 August 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Gloucester +39 17 £70,000 +118.75% 2
Cheltenham +12 13 £25,000 -48.72% 1
Tewkesbury +14 2 £54,000 +116.00%
Service Management
South West

For the 6 months to 7 August 2020, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Gloucestershire region with a requirement for Service Management.

1 29 (78.38%) ITIL
2 23 (62.16%) Agile Software Development
3 22 (59.46%) Azure
3 22 (59.46%) AWS
4 17 (45.95%) Microsoft
5 13 (35.14%) ITIL Certification
5 13 (35.14%) Windows
6 12 (32.43%) Service Design
7 11 (29.73%) Problem-Solving
7 11 (29.73%) Active Directory
8 10 (27.03%) Finance
8 10 (27.03%) SaaS
8 10 (27.03%) PaaS
8 10 (27.03%) Use Case
8 10 (27.03%) Office 365
8 10 (27.03%) IaaS
8 10 (27.03%) User Experience
8 10 (27.03%) Design Thinking
9 9 (24.32%) Windows Server
10 8 (21.62%) VMware Infrastructure
10 8 (21.62%) VMware
10 8 (21.62%) DNS
11 7 (18.92%) Windows 10
11 7 (18.92%) Infrastructure Engineering
12 6 (16.22%) IT Strategy
12 6 (16.22%) Self-Motivation
12 6 (16.22%) Service Desk Management
12 6 (16.22%) DevOps
12 6 (16.22%) SCCM
12 6 (16.22%) SLA

Service Management
Co-occurring IT Skills in Gloucestershire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (13.51%) Confluence
2 4 (10.81%) Drupal
2 4 (10.81%) SharePoint
3 3 (8.11%) CMS
Applications
1 6 (16.22%) Microsoft Office
Business Applications
1 3 (8.11%) Salesforce.com CRM
2 1 (2.70%) Dynamics AX
Cloud Services
1 22 (59.46%) AWS
1 22 (59.46%) Azure
2 10 (27.03%) IaaS
2 10 (27.03%) Office 365
2 10 (27.03%) PaaS
2 10 (27.03%) SaaS
3 1 (2.70%) AWS CloudFormation
3 1 (2.70%) G Suite
Communications & Networking
1 8 (21.62%) DNS
2 5 (13.51%) DHCP
2 5 (13.51%) LAN
2 5 (13.51%) TCP/IP
2 5 (13.51%) WAN
2 5 (13.51%) WLAN
3 2 (5.41%) Firewall
3 2 (5.41%) OSPF
3 2 (5.41%) VLAN
4 1 (2.70%) Internet
4 1 (2.70%) VSAN
Database & Business Intelligence
1 4 (10.81%) MySQL
1 4 (10.81%) SQL Server
2 1 (2.70%) Big Data
Development Applications
1 5 (13.51%) JIRA
2 4 (10.81%) Bitbucket
3 1 (2.70%) Git (software)
3 1 (2.70%) Jenkins
General
1 10 (27.03%) Finance
2 1 (2.70%) Local Government
2 1 (2.70%) Public Sector
Job Titles
1 10 (27.03%) Designer
1 10 (27.03%) Service Manager
2 6 (16.22%) Analyst
2 6 (16.22%) Support Analyst
3 5 (13.51%) 2nd Line Support
3 5 (13.51%) 2nd Line Support Analyst
3 5 (13.51%) Architect
3 5 (13.51%) DevOps Engineer
3 5 (13.51%) Senior DevOps
3 5 (13.51%) Senior DevOps Engineer
3 5 (13.51%) Solutions Architect
4 4 (10.81%) Technical Architect
4 4 (10.81%) Technical Solutions Architect
5 2 (5.41%) Development Manager
5 2 (5.41%) Infrastructure Engineer
5 2 (5.41%) Platform Manager
5 2 (5.41%) Service Owner
6 1 (2.70%) Cloud Engineer
6 1 (2.70%) Salesforce Architect
6 1 (2.70%) Salesforce Solution Architect
Libraries, Frameworks & Software Standards
1 4 (10.81%) .NET
2 1 (2.70%) Web Services
Miscellaneous
1 10 (27.03%) User Experience
2 6 (16.22%) Self-Motivation
3 4 (10.81%) Analytical Skills
4 2 (5.41%) Enterprise Cloud
5 1 (2.70%) Driving Licence
5 1 (2.70%) Internet of Things
5 1 (2.70%) Linux Command Line
5 1 (2.70%) Management Information System
5 1 (2.70%) Private Cloud
5 1 (2.70%) Public Cloud
Operating Systems
1 13 (35.14%) Windows
2 9 (24.32%) Windows Server
3 7 (18.92%) Windows 10
4 5 (13.51%) Android
4 5 (13.51%) Apple iOS
4 5 (13.51%) Windows 7
5 4 (10.81%) Linux
6 2 (5.41%) CentOS
7 1 (2.70%) Unix
Processes & Methodologies
1 29 (78.38%) ITIL
2 23 (62.16%) Agile Software Development
3 12 (32.43%) Service Design
4 11 (29.73%) Problem-Solving
5 10 (27.03%) Design Thinking
5 10 (27.03%) Use Case
6 7 (18.92%) Infrastructure Engineering
7 6 (16.22%) DevOps
7 6 (16.22%) IT Strategy
7 6 (16.22%) Service Desk Management
8 5 (13.51%) Architecture Roadmap
8 5 (13.51%) Continuous Deployment
8 5 (13.51%) Continuous Improvement
8 5 (13.51%) Continuous Integration
8 5 (13.51%) Deployment Automation
8 5 (13.51%) Problem Management
8 5 (13.51%) Release Management
9 4 (10.81%) Enterprise Architecture
9 4 (10.81%) Project Delivery
9 4 (10.81%) Scaled Agile Framework
Programming Languages
1 3 (8.11%) C
2 2 (5.41%) Bash Shell
2 2 (5.41%) PowerShell
2 2 (5.41%) Python
3 1 (2.70%) SQL
Qualifications
1 13 (35.14%) ITIL Certification
2 5 (13.51%) DV Cleared
2 5 (13.51%) Security Cleared
3 1 (2.70%) AWS Certification
3 1 (2.70%) Degree
Quality Assurance & Compliance
1 6 (16.22%) SLA
2 5 (13.51%) QA
3 1 (2.70%) ISO/IEC 27001
System Software
1 11 (29.73%) Active Directory
2 8 (21.62%) VMware Infrastructure
3 2 (5.41%) Docker
4 1 (2.70%) VMware ESXi
Systems Management
1 6 (16.22%) SCCM
2 2 (5.41%) Ansible
2 2 (5.41%) Kubernetes
2 2 (5.41%) Puppet
3 1 (2.70%) Terraform
3 1 (2.70%) vRealize
Vendors
1 17 (45.95%) Microsoft
2 8 (21.62%) VMware
3 6 (16.22%) Citrix
4 5 (13.51%) Salesforce.com
5 4 (10.81%) Atlassian
5 4 (10.81%) Oracle
6 3 (8.11%) MuleSoft
7 1 (2.70%) Apple
7 1 (2.70%) Bomgar
7 1 (2.70%) Centrify
7 1 (2.70%) Cisco
7 1 (2.70%) Okta