Period
to 19 December 2018

The following table provides summary statistics for permanent job vacancies advertised in Gloucestershire with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 19 December 2018 with a comparison to the same period in the previous 2 years.

Service Management
South West > Gloucestershire
6 months to
19 Dec 2018
Same period 2017 Same period 2016
Rank 77 59 56
Rank change year-on-year -18 -3 +19
Permanent jobs citing Service Management 43 78 128
As % of all permanent IT jobs advertised in Gloucestershire 2.85% 5.49% 5.64%
As % of the Processes & Methodologies category 3.13% 6.10% 6.07%
Number of salaries quoted 28 60 108
Gloucestershire median annual salary £47,500 £45,000 £40,000
Median salary % change year-on-year +5.56% +12.50% +6.67%
10th Percentile £25,691 £36,125 £23,000
90th Percentile £90,000 £52,500 £60,000
South West median annual salary £45,000 £45,000 £40,000
% change year-on-year - +12.50% -2.44%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Gloucestershire with a requirement for process or methodology skills.

All Process and Methodology Skills
Gloucestershire
Permanent vacancies with a requirement for process or methodology skills 1,375 1,278 2,108
As % of all permanent IT jobs advertised in Gloucestershire 91.24% 89.94% 92.86%
Number of salaries quoted 1,038 1,047 1,739
Gloucestershire median annual salary £47,500 £45,000 £42,500
Median salary % change year-on-year +5.56% +5.88% +3.66%
10th Percentile £26,250 £25,000 £26,250
90th Percentile £68,750 £62,500 £62,500
South West median annual salary £45,000 £42,500 £40,281
% change year-on-year +5.88% +5.51% +0.70%

Service Management
Job Vacancy Trend in Gloucestershire

Job postings citing Service Management as a percentage of all IT jobs advertised in Gloucestershire.

Job vacancy trend for Service Management in Gloucestershire

Service Management
Salary Trend in Gloucestershire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in Gloucestershire.

Salary trend for Service Management in Gloucestershire

Service Management
Salary Histogram in Gloucestershire

The salary distribution of IT jobs citing Service Management in Gloucestershire over the 6 months to 19 December 2018.

Salary histogram for Service Management in Gloucestershire

Service Management
Job Locations in Gloucestershire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the Gloucestershire region over the 6 months to 19 December 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Gloucester -13 18 £45,000 -2.17%
Cheltenham +12 4 £45,000 -5.26% 3
Mitcheldean +1 2 - -
Cirencester - 1 - -
Service Management
South West

For the 6 months to 19 December 2018, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Gloucestershire region with a requirement for Service Management.

1 32 (74.42%) ITIL
2 25 (58.14%) Service Delivery
3 22 (51.16%) Security Cleared
4 15 (34.88%) Analytical Skills
5 13 (30.23%) DV Cleared
5 13 (30.23%) Agile Software Development
5 13 (30.23%) Microsoft
6 11 (25.58%) Windows
6 11 (25.58%) PowerShell
6 11 (25.58%) Waterfall
6 11 (25.58%) Problem-Solving
7 10 (23.26%) SC Cleared
7 10 (23.26%) Incident Management
7 10 (23.26%) Finance
7 10 (23.26%) C
8 9 (20.93%) Microsoft Office
8 9 (20.93%) Degree
8 9 (20.93%) Infrastructure Engineering
8 9 (20.93%) ITIL V3
9 8 (18.60%) Problem Management
9 8 (18.60%) Release Management
9 8 (18.60%) SLA
9 8 (18.60%) Active Directory
9 8 (18.60%) ITSM
9 8 (18.60%) Stakeholder Management
10 7 (16.28%) Change Management
10 7 (16.28%) HP
10 7 (16.28%) Business Intelligence
10 7 (16.28%) Python
10 7 (16.28%) SQL Server

Service Management
Co-occurring IT Skills in Gloucestershire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (11.63%) Confluence
2 4 (9.30%) SharePoint
3 3 (6.98%) CMS
4 2 (4.65%) Captiva
4 2 (4.65%) Documentum
Applications
1 9 (20.93%) Microsoft Office
Cloud Services
1 4 (9.30%) Amazon AWS
1 4 (9.30%) Microsoft Azure
1 4 (9.30%) Office 365
Communications & Networking
1 4 (9.30%) Firewall
1 4 (9.30%) Intrusion Detection
1 4 (9.30%) Network Security
Database & Business Intelligence
1 7 (16.28%) SQL Server
2 3 (6.98%) Qlik Sense
3 2 (4.65%) Big Data
3 2 (4.65%) Data Mining
3 2 (4.65%) SQL Server Reporting Services
4 1 (2.33%) Data Warehouse
Development Applications
1 5 (11.63%) JIRA
2 3 (6.98%) GCC
General
1 10 (23.26%) Finance
2 3 (6.98%) Aerospace
2 3 (6.98%) Back Office
2 3 (6.98%) Billing
2 3 (6.98%) Telecoms
3 2 (4.65%) Law
3 2 (4.65%) Military
Job Titles
1 10 (23.26%) Service Manager
2 9 (20.93%) Delivery Manager
2 9 (20.93%) Services Delivery Manager
3 7 (16.28%) Infrastructure Engineer
4 5 (11.63%) Analyst
4 5 (11.63%) Project Manager
5 4 (9.30%) Cloud Engineer
5 4 (9.30%) Cloud Infrastructure Engineer
5 4 (9.30%) Wintel Engineer
5 4 (9.30%) Wintel Infrastructure Engineer
6 3 (6.98%) Architect
6 3 (6.98%) Business Manager
6 3 (6.98%) Business Systems Manager
6 3 (6.98%) ERP Manager
6 3 (6.98%) ICT Manager
6 3 (6.98%) ICT Project Manager
6 3 (6.98%) Service Analyst
6 3 (6.98%) Service Desk Analyst
6 3 (6.98%) Systems Manager
6 3 (6.98%) Test Engineer
Libraries, Frameworks & Software Standards
1 4 (9.30%) Web Services
2 3 (6.98%) .NET
3 2 (4.65%) ASP.NET Web Forms
Miscellaneous
1 15 (34.88%) Analytical Skills
2 5 (11.63%) Virtual Team
3 4 (9.30%) Distributed Denial-of-Service
3 4 (9.30%) Hybrid Cloud
4 3 (6.98%) Blackberry
4 3 (6.98%) iPad
4 3 (6.98%) Management Information System
5 2 (4.65%) Enterprise Storage
6 1 (2.33%) Data Centre
Operating Systems
1 11 (25.58%) Windows
2 4 (9.30%) Windows Server
2 4 (9.30%) Windows Server 2012
3 3 (6.98%) Android
3 3 (6.98%) Apple iOS
3 3 (6.98%) Linux
3 3 (6.98%) Windows 7
4 2 (4.65%) CentOS
4 2 (4.65%) Fedora
4 2 (4.65%) Red Hat Enterprise Linux
4 2 (4.65%) Ubuntu
Processes & Methodologies
1 32 (74.42%) ITIL
2 25 (58.14%) Service Delivery
3 13 (30.23%) Agile Software Development
4 11 (25.58%) Problem-Solving
4 11 (25.58%) Waterfall
5 10 (23.26%) Incident Management
6 9 (20.93%) Infrastructure Engineering
6 9 (20.93%) ITIL V3
7 8 (18.60%) ITSM
7 8 (18.60%) Problem Management
7 8 (18.60%) Release Management
7 8 (18.60%) Stakeholder Management
8 7 (16.28%) Business Intelligence
8 7 (16.28%) Change Management
8 7 (16.28%) DevOps
8 7 (16.28%) Systems Engineering
8 7 (16.28%) User Stories
8 7 (16.28%) V-Model
9 6 (13.95%) Project Management
10 5 (11.63%) TDD
Programming Languages
1 11 (25.58%) PowerShell
2 10 (23.26%) C
3 7 (16.28%) Bash Shell
3 7 (16.28%) Python
4 5 (11.63%) JavaScript
4 5 (11.63%) PHP
5 2 (4.65%) T-SQL
6 1 (2.33%) Java
Qualifications
1 22 (51.16%) Security Cleared
2 13 (30.23%) DV Cleared
3 10 (23.26%) SC Cleared
4 9 (20.93%) Degree
5 5 (11.63%) APMP
6 2 (4.65%) CCNA
6 2 (4.65%) Cisco Certification
6 2 (4.65%) CISSP
6 2 (4.65%) CompTIA Security+
6 2 (4.65%) Computer Science Degree
6 2 (4.65%) GIAC
6 2 (4.65%) Linux+ Certification
6 2 (4.65%) MCSE
6 2 (4.65%) Microsoft Certification
6 2 (4.65%) Network+ Certification
6 2 (4.65%) SANS
6 2 (4.65%) SSCP
7 1 (2.33%) ITIL Certification
Quality Assurance & Compliance
1 8 (18.60%) SLA
2 2 (4.65%) ISO/IEC 27001
3 1 (2.33%) Data Quality
System Software
1 8 (18.60%) Active Directory
2 4 (9.30%) BitLocker
2 4 (9.30%) Hyper-V
2 4 (9.30%) Virtual Desktop
3 3 (6.98%) VMware Infrastructure
4 2 (4.65%) Docker
4 2 (4.65%) NFS
4 2 (4.65%) Samba
4 2 (4.65%) VirtualBox
4 2 (4.65%) VMware ESXi
4 2 (4.65%) Xen
Systems Management
1 7 (16.28%) SCCM
2 5 (11.63%) HP ALM
3 4 (9.30%) SCOM
3 4 (9.30%) SCVMM
4 2 (4.65%) Ansible
4 2 (4.65%) Docker Swarm
4 2 (4.65%) Kubernetes
4 2 (4.65%) Nagios
4 2 (4.65%) OpenNMS
4 2 (4.65%) Puppet
4 2 (4.65%) vCenter Server
4 2 (4.65%) ZABBIX
Vendors
1 13 (30.23%) Microsoft
2 7 (16.28%) HP
3 5 (11.63%) Atlassian
4 4 (9.30%) McAfee
5 3 (6.98%) Apple
5 3 (6.98%) Canon
5 3 (6.98%) ConnectWise
5 3 (6.98%) Mitel
5 3 (6.98%) SAP
5 3 (6.98%) VMware
6 2 (4.65%) Dell
6 2 (4.65%) EMC
6 2 (4.65%) Hyland
6 2 (4.65%) Kofax
6 2 (4.65%) NetApp
6 2 (4.65%) OpenText
6 2 (4.65%) Red Hat
6 2 (4.65%) Sage
6 2 (4.65%) SolarWinds
6 2 (4.65%) Xerox