Period
to 24 November 2017

The following table provides summary statistics for permanent job vacancies advertised in Gloucestershire with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 24 November 2017 with a comparison to the same period in the previous 2 years.

Service Management
South West > Gloucestershire
6 months to
24 Nov 2017
Same period 2016 Same period 2015
Rank 68 63 77
Rank change year-on-year -5 +14 +36
Permanent jobs citing Service Management 72 112 72
As % of all permanent IT jobs advertised in Gloucestershire 4.85% 4.95% 3.51%
As % of the Processes & Methodologies category 5.47% 5.48% 3.92%
Number of salaries quoted 57 93 57
Gloucestershire median annual salary £46,000 £40,000 £37,500
Median salary % change year-on-year +15.00% +6.67% -2.60%
10th Percentile £36,250 £23,000 £22,900
90th Percentile £52,500 £60,000 £57,500
South West median annual salary £45,000 £40,000 £43,000
% change year-on-year +12.50% -6.98% +7.50%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Gloucestershire with a requirement for process or methodology skills.

All Process and Methodology Skills
Gloucestershire
Permanent vacancies with a requirement for process or methodology skills 1316 2045 1837
As % of all permanent IT jobs advertised in Gloucestershire 88.62% 90.41% 89.48%
Number of salaries quoted 1074 1671 1485
Gloucestershire median annual salary £45,000 £42,500 £42,500
Median salary % change year-on-year +5.88% - +6.25%
10th Percentile £25,500 £26,250 £26,250
90th Percentile £62,500 £62,500 £65,000
South West median annual salary £42,500 £40,000 £40,000
% change year-on-year +6.25% - +3.90%

Service Management
Job Vacancy Trend in Gloucestershire

Job postings citing Service Management as a percentage of all IT jobs advertised in Gloucestershire.

Job vacancy trend for Service Management in Gloucestershire

Service Management
Salary Trend in Gloucestershire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in Gloucestershire.

Salary trend for Service Management in Gloucestershire

Service Management
Salary Histogram in Gloucestershire

The salary distribution of IT jobs citing Service Management in Gloucestershire over the 6 months to 24 November 2017.

Salary histogram for Service Management in Gloucestershire

Service Management
Job Locations in Gloucestershire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the Gloucestershire region over the 6 months to 24 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Gloucester +10 26 £46,000 +53.33%
Lydney - 2 £45,000 -
Cheltenham +7 1 £60,000 +17.07%
Mitcheldean - 1 - -
Service Management
South West

For the 6 months to 24 November 2017, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Gloucestershire region with a requirement for Service Management.

1 59 (81.94%) ITIL
2 58 (80.56%) DV Cleared
2 58 (80.56%) Security Cleared
3 46 (63.89%) Service Delivery
4 40 (55.56%) Degree
4 40 (55.56%) Problem Management
5 38 (52.78%) ITIL V3
6 37 (51.39%) ITSM
7 35 (48.61%) Microsoft
7 35 (48.61%) Proactive Management
8 32 (44.44%) Windows Server
9 31 (43.06%) Analytical Skills
10 30 (41.67%) PowerShell
10 30 (41.67%) SQL Server
11 28 (38.89%) Windows
12 27 (37.50%) Business Intelligence
13 26 (36.11%) Hyper-V
14 25 (34.72%) Agile Software Development
15 23 (31.94%) Active Directory
15 23 (31.94%) SharePoint
15 23 (31.94%) SCCM
16 22 (30.56%) Windows Server 2012
17 21 (29.17%) Firewall
18 18 (25.00%) C
19 17 (23.61%) McAfee
19 17 (23.61%) Project Management
19 17 (23.61%) Intrusion Detection
19 17 (23.61%) Network Security
19 17 (23.61%) Distributed Denial-of-Service
19 17 (23.61%) Virtual Desktop

Service Management
Co-occurring IT Skills in Gloucestershire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 23 (31.94%) SharePoint
2 12 (16.67%) Confluence
3 6 (8.33%) Anypoint
3 6 (8.33%) Apache
3 6 (8.33%) GlassFish
3 6 (8.33%) Mule
3 6 (8.33%) Mule ESB
3 6 (8.33%) Tomcat
3 6 (8.33%) WebLogic
3 6 (8.33%) WebSphere
4 5 (6.94%) SharePoint Server
Applications
1 12 (16.67%) Microsoft Office
2 3 (4.17%) Spreadsheet
Cloud Services
1 16 (22.22%) Amazon AWS
1 16 (22.22%) Office 365
2 15 (20.83%) Microsoft Azure
3 1 (1.39%) Amazon SQS
3 1 (1.39%) SaaS
Communications & Networking
1 21 (29.17%) Firewall
2 17 (23.61%) Intrusion Detection
2 17 (23.61%) Network Security
3 9 (12.50%) DHCP
3 9 (12.50%) DNS
3 9 (12.50%) Fibre Channel
3 9 (12.50%) NAS
3 9 (12.50%) SAN
3 9 (12.50%) VLAN
4 2 (2.78%) FCoE
4 2 (2.78%) SNMP
4 2 (2.78%) TCP/IP
5 1 (1.39%) LAN
5 1 (1.39%) Skype
5 1 (1.39%) WAN
Database & Business Intelligence
1 30 (41.67%) SQL Server
2 7 (9.72%) MySQL
2 7 (9.72%) PostgreSQL
3 6 (8.33%) MongoDB
4 5 (6.94%) SQL Server 2012
5 1 (1.39%) Amazon Redshift
5 1 (1.39%) Azure SQL Database
5 1 (1.39%) Data Warehouse
5 1 (1.39%) Microsoft Analysis Services
5 1 (1.39%) MySQL Workbench
5 1 (1.39%) SQL Server 2008
5 1 (1.39%) SQL Server Analysis Services
5 1 (1.39%) SQL Server Integration Services
5 1 (1.39%) SQL Server Reporting Services
Development Applications
1 14 (19.44%) JIRA
2 9 (12.50%) Rational DOORS
3 7 (9.72%) Atlassian Bamboo
3 7 (9.72%) Git (software)
4 6 (8.33%) Cucumber
4 6 (8.33%) Eclipse
4 6 (8.33%) Gradle
4 6 (8.33%) JUnit
4 6 (8.33%) Maven
4 6 (8.33%) SoapUI
5 2 (2.78%) Redmine
General
1 3 (4.17%) Finance
2 1 (1.39%) Marketing
Job Titles
1 20 (27.78%) Infrastructure Engineer
2 11 (15.28%) Systems Engineer
3 9 (12.50%) Administrator
3 9 (12.50%) Cloud Engineer
3 9 (12.50%) Cloud Infrastructure Engineer
3 9 (12.50%) Senior Infrastructure Engineer
3 9 (12.50%) Senior Systems Engineer
4 8 (11.11%) Service Manager
4 8 (11.11%) Wintel Engineer
5 6 (8.33%) Software Engineer
6 5 (6.94%) SharePoint Administrator
6 5 (6.94%) Test Engineer
7 3 (4.17%) Analyst
7 3 (4.17%) Service Analyst
8 2 (2.78%) Head of IT
8 2 (2.78%) IT Engineer
8 2 (2.78%) IT Infrastructure Engineer
9 1 (1.39%) DV Cleared DBA
9 1 (1.39%) IT Operations Manager
9 1 (1.39%) Senior Technician
Libraries, Frameworks & Software Standards
1 9 (12.50%) Web Services
2 7 (9.72%) JSON
2 7 (9.72%) REST
3 6 (8.33%) Hibernate
3 6 (8.33%) J2EE
3 6 (8.33%) JMS
3 6 (8.33%) RAML
3 6 (8.33%) SOAP
3 6 (8.33%) Spring
3 6 (8.33%) WSDL
3 6 (8.33%) XML
3 6 (8.33%) XSD
3 6 (8.33%) XSLT
4 2 (2.78%) Java EE
4 2 (2.78%) STL
5 1 (1.39%) Visualforce
Miscellaneous
1 31 (43.06%) Analytical Skills
2 17 (23.61%) Distributed Denial-of-Service
3 14 (19.44%) Management Information System
4 10 (13.89%) Computer Science
5 9 (12.50%) Hybrid Cloud
5 9 (12.50%) Replication
6 1 (1.39%) Reinsurance
6 1 (1.39%) User Experience
Operating Systems
1 32 (44.44%) Windows Server
2 28 (38.89%) Windows
3 22 (30.56%) Windows Server 2012
4 13 (18.06%) Windows 10
5 2 (2.78%) Linux
5 2 (2.78%) Unix
6 1 (1.39%) Windows Server 2008
Processes & Methodologies
1 59 (81.94%) ITIL
2 46 (63.89%) Service Delivery
3 40 (55.56%) Problem Management
4 38 (52.78%) ITIL V3
5 37 (51.39%) ITSM
6 35 (48.61%) Proactive Management
7 27 (37.50%) Business Intelligence
8 25 (34.72%) Agile Software Development
9 17 (23.61%) Project Management
10 16 (22.22%) Scrum
11 14 (19.44%) DevOps
11 14 (19.44%) TDD
11 14 (19.44%) User Stories
12 13 (18.06%) Information Security
13 12 (16.67%) Acceptance Criteria
13 12 (16.67%) Change Management
13 12 (16.67%) Release Management
14 10 (13.89%) Data Modelling
14 10 (13.89%) Disaster Recovery
14 10 (13.89%) Use Case
Programming Languages
1 30 (41.67%) PowerShell
2 18 (25.00%) C
3 8 (11.11%) Java
4 7 (9.72%) Bash Shell
4 7 (9.72%) JavaScript
4 7 (9.72%) PHP
4 7 (9.72%) Python
5 6 (8.33%) Groovy
5 6 (8.33%) XPath
6 2 (2.78%) C#
6 2 (2.78%) C++
6 2 (2.78%) Korn
6 2 (2.78%) Objective-C
7 1 (1.39%) Apex Code
7 1 (1.39%) SQL
7 1 (1.39%) T-SQL
Qualifications
1 58 (80.56%) DV Cleared
1 58 (80.56%) Security Cleared
2 40 (55.56%) Degree
3 11 (15.28%) CCNA
3 11 (15.28%) Cisco Certification
4 8 (11.11%) Microsoft Certification
5 7 (9.72%) MCSE
6 2 (2.78%) CISSP
6 2 (2.78%) CompTIA Security+
6 2 (2.78%) GIAC
6 2 (2.78%) Linux+ Certification
6 2 (2.78%) Network+ Certification
6 2 (2.78%) SANS
6 2 (2.78%) Security+ Certification
6 2 (2.78%) SSCP
7 1 (1.39%) Chartered Engineer
7 1 (1.39%) CITP
7 1 (1.39%) Computer Science Degree
7 1 (1.39%) MCITP
7 1 (1.39%) MCTS
Quality Assurance & Compliance
1 9 (12.50%) SLA
2 6 (8.33%) ISO/IEC 20000
3 3 (4.17%) ISO/IEC 27001
System Software
1 26 (36.11%) Hyper-V
2 23 (31.94%) Active Directory
3 17 (23.61%) Virtual Desktop
4 11 (15.28%) VMware ESXi
5 9 (12.50%) BitLocker
5 9 (12.50%) Firmware
5 9 (12.50%) Virtual Machines
5 9 (12.50%) VMware Infrastructure
6 2 (2.78%) NFS
6 2 (2.78%) Samba
6 2 (2.78%) VMware NSX
Systems Management
1 23 (31.94%) SCCM
2 11 (15.28%) vCenter Server
3 10 (13.89%) SCOM
4 9 (12.50%) Microsoft Data Protection Manager
4 9 (12.50%) SCDPM
4 9 (12.50%) SCVMM
5 8 (11.11%) Forefront Identity Manager
6 6 (8.33%) CloudHub
7 2 (2.78%) Ansible
7 2 (2.78%) Nagios
7 2 (2.78%) Puppet
8 1 (1.39%) Failover Clustering
Vendors
1 35 (48.61%) Microsoft
2 17 (23.61%) McAfee
3 11 (15.28%) VMware
4 9 (12.50%) Cisco
4 9 (12.50%) Citrix
4 9 (12.50%) Dell
5 8 (11.11%) HP
6 6 (8.33%) IBM
6 6 (8.33%) MuleSoft
6 6 (8.33%) Oracle
7 5 (6.94%) Atlassian
8 2 (2.78%) EMC
8 2 (2.78%) NetApp
8 2 (2.78%) SolarWinds
9 1 (1.39%) Salesforce.com