Period
to 10 August 2020

The following table provides summary statistics for permanent job vacancies advertised in Cheltenham with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 10 August 2020 with a comparison to the same period in the previous 2 years.

Service Management
Gloucestershire > Cheltenham
6 months to
10 Aug 2020
Same period 2019 Same period 2018
Rank 41 50 81
Rank change year-on-year +9 +31 -
Permanent jobs citing Service Management 13 25 3
As % of all permanent jobs advertised in Cheltenham 4.10% 4.19% 0.45%
As % of the Processes & Methodologies category 4.53% 4.65% 0.48%
Number of salaries quoted 9 20 2
Median annual salary £25,000 £48,750 £65,500
Median salary % change year-on-year -48.72% -25.57% -
10th Percentile £20,500 £26,838 £57,900
90th Percentile £56,500 £70,000 £73,100
Gloucestershire median annual salary £39,500 £36,750 £41,000
% change year-on-year +7.48% -10.37% -3.53%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Cheltenham with a requirement for process or methodology skills.

All Process and Methodology Skills
Cheltenham
Permanent vacancies with a requirement for process or methodology skills 287 538 621
As % of all permanent IT jobs advertised in Cheltenham 90.54% 90.27% 93.38%
Number of salaries quoted 210 395 516
Median annual salary £50,000 £47,500 £45,000
Median salary % change year-on-year +5.26% +5.56% -
10th Percentile £31,250 £28,750 £26,250
90th Percentile £80,000 £65,000 £62,500
Gloucestershire median annual salary £50,000 £47,500 £45,000
% change year-on-year +5.26% +5.56% +5.88%

Service Management
Job Vacancy Trend in Cheltenham

Job postings citing Service Management as a proportion of all IT jobs advertised in Cheltenham.

Job vacancy trend for Service Management in Cheltenham

Service Management
Salary Trend in Cheltenham

3-month moving average salary quoted in jobs citing Service Management in Cheltenham.

Salary trend for Service Management in Cheltenham

Service Management
Salary Histogram in Cheltenham

Salary distribution for jobs citing Service Management in Cheltenham over the 6 months to 10 August 2020.

Salary histogram for Service Management in Cheltenham

For the 6 months to 10 August 2020, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Cheltenham region with a requirement for Service Management.

1 10 (76.92%) ITIL
1 10 (76.92%) Windows
2 9 (69.23%) Microsoft
2 9 (69.23%) Problem-Solving
3 8 (61.54%) Office 365
3 8 (61.54%) Active Directory
4 7 (53.85%) DNS
4 7 (53.85%) Windows Server
5 6 (46.15%) Windows 10
5 6 (46.15%) Agile Software Development
6 5 (38.46%) VMware
6 5 (38.46%) SCCM
6 5 (38.46%) VMware Infrastructure
6 5 (38.46%) SLA
6 5 (38.46%) Citrix
6 5 (38.46%) Microsoft Office
6 5 (38.46%) Self-Motivation
6 5 (38.46%) Service Desk Management
7 4 (30.77%) Apple iOS
7 4 (30.77%) IT Strategy
7 4 (30.77%) Feasibility Study
7 4 (30.77%) Architecture Roadmap
7 4 (30.77%) LAN
7 4 (30.77%) WLAN
7 4 (30.77%) WAN
7 4 (30.77%) DHCP
7 4 (30.77%) TCP/IP
7 4 (30.77%) Salesforce.com
7 4 (30.77%) Android
7 4 (30.77%) Windows 7

Service Management
Co-occurring IT Skills in Cheltenham by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (30.77%) Confluence
2 3 (23.08%) CMS
2 3 (23.08%) Drupal
2 3 (23.08%) SharePoint
Applications
1 5 (38.46%) Microsoft Office
Business Applications
1 3 (23.08%) Salesforce.com CRM
2 1 (7.69%) Dynamics AX
Cloud Services
1 8 (61.54%) Office 365
2 4 (30.77%) AWS
2 4 (30.77%) Azure
3 1 (7.69%) G Suite
Communications & Networking
1 7 (53.85%) DNS
2 4 (30.77%) DHCP
2 4 (30.77%) LAN
2 4 (30.77%) TCP/IP
2 4 (30.77%) WAN
2 4 (30.77%) WLAN
3 1 (7.69%) Firewall
3 1 (7.69%) OSPF
3 1 (7.69%) VLAN
3 1 (7.69%) VSAN
Database & Business Intelligence
1 3 (23.08%) MySQL
1 3 (23.08%) SQL Server
Development Applications
1 4 (30.77%) JIRA
2 3 (23.08%) Bitbucket
3 1 (7.69%) Git (software)
General
1 3 (23.08%) Finance
Job Titles
1 5 (38.46%) Analyst
1 5 (38.46%) Support Analyst
2 4 (30.77%) 2nd Line Support
2 4 (30.77%) 2nd Line Support Analyst
2 4 (30.77%) Architect
2 4 (30.77%) Solutions Architect
3 3 (23.08%) Technical Architect
3 3 (23.08%) Technical Solutions Architect
4 1 (7.69%) ERP Analyst
4 1 (7.69%) ERP Support
4 1 (7.69%) Infrastructure Engineer
4 1 (7.69%) Salesforce Architect
4 1 (7.69%) Salesforce Solution Architect
4 1 (7.69%) Service Desk Specialist
4 1 (7.69%) Service Desk Technician
Libraries, Frameworks & Software Standards
1 3 (23.08%) .NET
Miscellaneous
1 5 (38.46%) Self-Motivation
2 3 (23.08%) Analytical Skills
3 1 (7.69%) Driving Licence
Operating Systems
1 10 (76.92%) Windows
2 7 (53.85%) Windows Server
3 6 (46.15%) Windows 10
4 4 (30.77%) Android
4 4 (30.77%) Apple iOS
4 4 (30.77%) Windows 7
5 2 (15.38%) Linux
6 1 (7.69%) CentOS
6 1 (7.69%) Unix
Processes & Methodologies
1 10 (76.92%) ITIL
2 9 (69.23%) Problem-Solving
3 6 (46.15%) Agile Software Development
4 5 (38.46%) Service Desk Management
5 4 (30.77%) Architecture Roadmap
5 4 (30.77%) Enterprise Architecture
5 4 (30.77%) Feasibility Study
5 4 (30.77%) IT Strategy
5 4 (30.77%) Problem Management
6 3 (23.08%) Acceptance Criteria
6 3 (23.08%) Content Management
6 3 (23.08%) CRM
6 3 (23.08%) IT Governance
6 3 (23.08%) ITIL V3
6 3 (23.08%) Project Delivery
6 3 (23.08%) Scaled Agile Framework
6 3 (23.08%) Strategic Roadmap
6 3 (23.08%) Technical Architecture
6 3 (23.08%) Translating Business Requirements
7 2 (15.38%) Mentoring
Programming Languages
1 1 (7.69%) Bash Shell
1 1 (7.69%) PowerShell
1 1 (7.69%) Python
1 1 (7.69%) SQL
Qualifications
1 2 (15.38%) DV Cleared
1 2 (15.38%) Security Cleared
2 1 (7.69%) AWS Certification
2 1 (7.69%) ITIL Certification
Quality Assurance & Compliance
1 5 (38.46%) SLA
2 1 (7.69%) ISO/IEC 27001
System Software
1 8 (61.54%) Active Directory
2 5 (38.46%) VMware Infrastructure
3 1 (7.69%) Docker
3 1 (7.69%) VMware ESXi
Systems Management
1 5 (38.46%) SCCM
2 1 (7.69%) Ansible
2 1 (7.69%) Kubernetes
2 1 (7.69%) Puppet
2 1 (7.69%) vRealize
Vendors
1 9 (69.23%) Microsoft
2 5 (38.46%) Citrix
2 5 (38.46%) VMware
3 4 (30.77%) Atlassian
3 4 (30.77%) Salesforce.com
4 3 (23.08%) MuleSoft
4 3 (23.08%) Oracle
5 1 (7.69%) Apple
5 1 (7.69%) Bomgar
5 1 (7.69%) Cisco
5 1 (7.69%) Okta