Period
to 27 February 2020

The following table provides summary statistics for permanent job vacancies advertised in Cheltenham with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 27 February 2020 with a comparison to the same period in the previous 2 years.

Service Management
Gloucestershire > Cheltenham
6 months to
27 Feb 2020
Same period 2019 Same period 2018
Rank 31 59 59
Rank change year-on-year +28 0 +23
Permanent jobs citing Service Management 42 3 14
As % of all permanent IT jobs advertised in Cheltenham 7.33% 0.61% 2.75%
As % of the Processes & Methodologies category 7.94% 0.68% 3.00%
Number of salaries quoted 41 3 9
Cheltenham median annual salary £65,000 £45,000 £55,000
Median salary % change year-on-year +44.44% -18.18% +15.79%
10th Percentile £20,750 £25,200 £32,500
90th Percentile £75,000 £47,500 £77,500
Gloucestershire median annual salary £65,000 £46,250 £45,000
% change year-on-year +40.54% +2.78% +12.50%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Cheltenham with a requirement for process or methodology skills.

All Process and Methodology Skills
Cheltenham
Permanent vacancies with a requirement for process or methodology skills 529 444 467
As % of all permanent IT jobs advertised in Cheltenham 92.32% 89.70% 91.75%
Number of salaries quoted 385 342 411
Cheltenham median annual salary £50,000 £45,000 £40,000
Median salary % change year-on-year +11.11% +12.50% -11.11%
10th Percentile £27,500 £27,538 £22,500
90th Percentile £78,319 £65,000 £60,000
Gloucestershire median annual salary £47,500 £47,500 £45,000
% change year-on-year - +5.56% +9.76%

Service Management
Job Vacancy Trend in Cheltenham

Job postings citing Service Management as a percentage of all IT jobs advertised in Cheltenham.

Job vacancy trend for Service Management in Cheltenham

Service Management
Salary Trend in Cheltenham

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in Cheltenham.

Salary trend for Service Management in Cheltenham

Service Management
Salary Histogram in Cheltenham

The salary distribution of IT jobs citing Service Management in Cheltenham over the 6 months to 27 February 2020.

Salary histogram for Service Management in Cheltenham

For the 6 months to 27 February 2020, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Cheltenham region with a requirement for Service Management.

1 31 (73.81%) Agile Software Development
2 28 (66.67%) Salesforce.com
2 28 (66.67%) IT Strategy
3 27 (64.29%) Enterprise Architecture
4 26 (61.90%) ITIL
4 26 (61.90%) Architecture Roadmap
4 26 (61.90%) Feasibility Study
5 22 (52.38%) Confluence
5 22 (52.38%) JIRA
6 21 (50.00%) Windows
6 21 (50.00%) Microsoft
6 21 (50.00%) ITIL V3
6 21 (50.00%) Analytical Skills
7 19 (45.24%) Scaled Agile Framework
7 19 (45.24%) Bitbucket
7 19 (45.24%) Technical Architecture
7 19 (45.24%) Atlassian
8 18 (42.86%) Finance
9 16 (38.10%) Azure
9 16 (38.10%) AWS
10 15 (35.71%) Problem-Solving
10 15 (35.71%) Office 365
10 15 (35.71%) Windows Server
10 15 (35.71%) DNS
11 14 (33.33%) Active Directory
11 14 (33.33%) Customer Requirements
12 12 (28.57%) Acceptance Criteria
12 12 (28.57%) Strategic Roadmap
12 12 (28.57%) Project Delivery
12 12 (28.57%) Salesforce.com CRM

Service Management
Co-occurring IT Skills in Cheltenham by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 22 (52.38%) Confluence
2 12 (28.57%) CMS
2 12 (28.57%) Drupal
2 12 (28.57%) SharePoint
3 3 (7.14%) MS Exchange
4 1 (2.38%) Exchange Server 2013
Applications
1 3 (7.14%) Microsoft Office
Business Applications
1 12 (28.57%) Salesforce.com CRM
Cloud Services
1 16 (38.10%) AWS
1 16 (38.10%) Azure
2 15 (35.71%) Office 365
3 1 (2.38%) Azure Active Directory
Communications & Networking
1 15 (35.71%) DNS
2 3 (7.14%) Firewall
2 3 (7.14%) TCP/IP
2 3 (7.14%) VSAN
3 1 (2.38%) DHCP
3 1 (2.38%) LAN
3 1 (2.38%) OSPF
3 1 (2.38%) VLAN
3 1 (2.38%) WAN
3 1 (2.38%) WLAN
Database & Business Intelligence
1 12 (28.57%) MySQL
1 12 (28.57%) SQL Server
Development Applications
1 22 (52.38%) JIRA
2 19 (45.24%) Bitbucket
3 3 (7.14%) Git (software)
General
1 18 (42.86%) Finance
Job Titles
1 28 (66.67%) Architect
1 28 (66.67%) Solutions Architect
2 10 (23.81%) Salesforce Architect
2 10 (23.81%) Salesforce Solution Architect
3 6 (14.29%) Analyst
4 5 (11.90%) IT Support
4 5 (11.90%) Service Analyst
5 4 (9.52%) Service Desk Analyst
5 4 (9.52%) Technical Architect
5 4 (9.52%) Technical Solutions Architect
6 3 (7.14%) Infrastructure Engineer
7 2 (4.76%) 1st Line Service Desk Analyst
7 2 (4.76%) First Line Help Desk Analyst
7 2 (4.76%) First Line Help Desk Support
7 2 (4.76%) Help Desk Support
7 2 (4.76%) IT Analyst
7 2 (4.76%) IT Engineer
7 2 (4.76%) IT Support Engineer
7 2 (4.76%) Service Desk Support
7 2 (4.76%) Service Desk Support Analyst
Libraries, Frameworks & Software Standards
1 12 (28.57%) .NET
2 7 (16.67%) Visualforce
3 6 (14.29%) CSS
3 6 (14.29%) HTML
3 6 (14.29%) REST
3 6 (14.29%) SOAP
4 1 (2.38%) Web Services
Miscellaneous
1 21 (50.00%) Analytical Skills
2 1 (2.38%) Driving Licence
2 1 (2.38%) Self-Motivation
Operating Systems
1 21 (50.00%) Windows
2 15 (35.71%) Windows Server
3 5 (11.90%) Linux
4 3 (7.14%) CentOS
5 2 (4.76%) Windows 10
5 2 (4.76%) Windows Server 2008
5 2 (4.76%) Windows Server 2012
6 1 (2.38%) Android
6 1 (2.38%) Apple iOS
6 1 (2.38%) Windows 7
6 1 (2.38%) Windows 8
Processes & Methodologies
1 31 (73.81%) Agile Software Development
2 28 (66.67%) IT Strategy
3 27 (64.29%) Enterprise Architecture
4 26 (61.90%) Architecture Roadmap
4 26 (61.90%) Feasibility Study
4 26 (61.90%) ITIL
5 21 (50.00%) ITIL V3
6 19 (45.24%) Scaled Agile Framework
6 19 (45.24%) Technical Architecture
7 15 (35.71%) Problem-Solving
8 14 (33.33%) Customer Requirements
9 12 (28.57%) Acceptance Criteria
9 12 (28.57%) Content Management
9 12 (28.57%) CRM
9 12 (28.57%) IT Governance
9 12 (28.57%) Project Delivery
9 12 (28.57%) Strategic Roadmap
9 12 (28.57%) Translating Business Requirements
10 4 (9.52%) Scrum
11 3 (7.14%) Infrastructure Engineering
Programming Languages
1 7 (16.67%) Apex Code
1 7 (16.67%) C#
2 6 (14.29%) JavaScript
3 3 (7.14%) Bash Shell
3 3 (7.14%) PowerShell
4 2 (4.76%) Python
5 1 (2.38%) Java
Qualifications
1 3 (7.14%) DV Cleared
1 3 (7.14%) Security Cleared
Quality Assurance & Compliance
1 4 (9.52%) SLA
System Software
1 14 (33.33%) Active Directory
2 6 (14.29%) VMware Infrastructure
3 3 (7.14%) Docker
3 3 (7.14%) VMware ESXi
4 2 (4.76%) VirtualBox
Systems Management
1 4 (9.52%) SCCM
2 3 (7.14%) Ansible
2 3 (7.14%) Kubernetes
2 3 (7.14%) Puppet
2 3 (7.14%) vRealize
Vendors
1 28 (66.67%) Salesforce.com
2 21 (50.00%) Microsoft
3 19 (45.24%) Atlassian
4 12 (28.57%) MuleSoft
4 12 (28.57%) Oracle
5 6 (14.29%) SAP
5 6 (14.29%) VMware
6 3 (7.14%) Cisco
7 2 (4.76%) Red Hat
8 1 (2.38%) Citrix