Period
to 21 November 2017

The median annual salary for an IT Support was £30,000 in advertised job vacancies in Hertfordshire during the 6 months to 21 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

IT Support
East of England > Hertfordshire
6 months to
21 Nov 2017
Same period 2016 Same period 2015
Rank 118 147 151
Rank change year-on-year +29 +4 -18
Permanent jobs requiring an IT Support 105 69 95
As % of all permanent IT jobs advertised in Hertfordshire 2.37% 1.54% 1.77%
As % of the Job Titles category 2.45% 1.58% 1.83%
Number of salaries quoted 98 62 90
Hertfordshire median annual salary £30,000 £26,125 £27,500
Median salary % change year-on-year +14.83% -5.00% -
10th Percentile £20,000 £18,000 £19,500
90th Percentile £37,375 £51,250 £36,275
East of England median annual salary £26,000 £25,500 £25,000
% change year-on-year +1.96% +2.00% -3.85%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Hertfordshire. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Hertfordshire
Permanent vacancies in Hertfordshire with a recognized job title 4286 4355 5185
% of permanent IT jobs with a recognized job title 96.79% 97.01% 96.79%
Number of salaries quoted 3640 3644 4260
Hertfordshire median annual salary £45,000 £47,500 £45,000
Median salary % change year-on-year -5.26% +5.56% -
10th Percentile £25,500 £25,500 £25,750
90th Percentile £70,000 £71,250 £70,000
East of England median annual salary £45,000 £45,000 £43,500
% change year-on-year - +3.45% +2.35%

IT Support
Job Vacancy Trend in Hertfordshire

Job postings that featured IT Support in the job title as a percentage of all IT jobs advertised in Hertfordshire.

Job vacancy trend for IT Support in Hertfordshire

IT Support
Salary Trend in Hertfordshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support in Hertfordshire.

Salary trend for IT Support in Hertfordshire

IT Support
Salary Histogram in Hertfordshire

The salary distribution of IT jobs citing IT Support in Hertfordshire over the 6 months to 21 November 2017.

Salary histogram for IT Support in Hertfordshire

IT Support
Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support within the Hertfordshire region over the 6 months to 21 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Watford +15 31 £28,750 +59.72%
Hemel Hempstead +8 15 £30,000 -7.69% 1
Welwyn Garden City +4 10 £33,500 +26.42%
Stevenage -10 6 £24,500 +16.67%
St Albans +4 5 £24,000 -17.24%
Potters Bar +6 4 £21,000 +13.51%
Berkhamsted - 4 £37,500 -
Harpenden +16 2 £22,750 +16.67%
Broxbourne - 2 £27,500 -
Rickmansworth 0 1 £36,500 -51.33%
Borehamwood -14 1 £25,000 -31.97%
Hatfield - 1 - - 2
IT Support
East of England

IT Support Skill Set
Top 30 Co-occurring IT Skills in Hertfordshire

For the 6 months to 21 November 2017, IT Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Hertfordshire region featuring IT Support in the job title.

1 81 (77.14%) Windows
2 59 (56.19%) Microsoft
3 52 (49.52%) Active Directory
4 43 (40.95%) Microsoft Office
5 42 (40.00%) Windows Server
6 33 (31.43%) MS Exchange
7 26 (24.76%) Windows 10
8 24 (22.86%) TCP/IP
9 23 (21.90%) Windows Server 2012
10 22 (20.95%) Office 365
10 22 (20.95%) Windows 7
11 20 (19.05%) Windows Server 2008
12 18 (17.14%) DNS
13 17 (16.19%) Firewall
14 16 (15.24%) Cisco
14 16 (15.24%) DHCP
15 14 (13.33%) VMware
15 14 (13.33%) SLA
15 14 (13.33%) SQL Server
15 14 (13.33%) Hyper-V
16 13 (12.38%) Asset Management
17 12 (11.43%) Service Management
17 12 (11.43%) ITSM
17 12 (11.43%) PBX
17 12 (11.43%) IT Asset Management
18 11 (10.48%) VoIP
18 11 (10.48%) ITIL
18 11 (10.48%) Linux
18 11 (10.48%) Citrix
19 10 (9.52%) Windows XP

IT Support Skill Set
Co-occurring IT Skills in Hertfordshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 33 (31.43%) MS Exchange
2 7 (6.67%) Exchange Server 2010
2 7 (6.67%) SharePoint
3 3 (2.86%) Exchange Server 2013
4 2 (1.90%) Skype for Business
5 1 (0.95%) Exchange Server 2007
Applications
1 43 (40.95%) Microsoft Office
2 2 (1.90%) Microsoft Excel
2 2 (1.90%) Spreadsheet
3 1 (0.95%) AutoCAD
3 1 (0.95%) Microsoft Project
Business Applications
1 2 (1.90%) SAP CRM
1 2 (1.90%) SystmOne
2 1 (0.95%) Dynamics AX
2 1 (0.95%) Dynamics CRM
2 1 (0.95%) Orchard Housing
Cloud Services
1 22 (20.95%) Office 365
2 4 (3.81%) Microsoft Azure
3 3 (2.86%) Mimecast
4 1 (0.95%) IaaS
4 1 (0.95%) SaaS
Communications & Networking
1 24 (22.86%) TCP/IP
2 18 (17.14%) DNS
3 17 (16.19%) Firewall
4 16 (15.24%) DHCP
5 12 (11.43%) PBX
6 11 (10.48%) VoIP
7 9 (8.57%) SAN
8 8 (7.62%) LAN
8 8 (7.62%) VPN
9 7 (6.67%) VLAN
10 5 (4.76%) Internet
11 4 (3.81%) WAN
12 3 (2.86%) ADSL
12 3 (2.86%) CTI
12 3 (2.86%) NAS
12 3 (2.86%) Structured Cabling
13 2 (1.90%) MPLS
13 2 (1.90%) Unified Communications
14 1 (0.95%) Intranet
14 1 (0.95%) IP Telephony
Database & Business Intelligence
1 14 (13.33%) SQL Server
2 2 (1.90%) Amazon RDS
3 1 (0.95%) Electronic Patient Records
Development Applications
1 1 (0.95%) JIRA
General
1 6 (5.71%) Finance
2 5 (4.76%) Telecoms
3 4 (3.81%) Law
4 3 (2.86%) Advertising
4 3 (2.86%) Electronics
5 2 (1.90%) Front Office
6 1 (0.95%) Billing
6 1 (0.95%) Manufacturing
6 1 (0.95%) Retail
6 1 (0.95%) Spanish Language
Libraries, Frameworks & Software Standards
1 1 (0.95%) COM
Miscellaneous
1 6 (5.71%) Analytical Skills
2 5 (4.76%) Driving Licence
3 4 (3.81%) Computer Science
4 3 (2.86%) NHS
4 3 (2.86%) PlayStation
5 2 (1.90%) CCTV
5 2 (1.90%) iPad
5 2 (1.90%) Management Information System
6 1 (0.95%) CMDB
6 1 (0.95%) FMCG
6 1 (0.95%) HP Storage
6 1 (0.95%) iPhone
Operating Systems
1 81 (77.14%) Windows
2 42 (40.00%) Windows Server
3 26 (24.76%) Windows 10
4 23 (21.90%) Windows Server 2012
5 22 (20.95%) Windows 7
6 20 (19.05%) Windows Server 2008
7 11 (10.48%) Linux
8 10 (9.52%) Windows XP
9 6 (5.71%) Mac OS X
9 6 (5.71%) Windows 8
10 4 (3.81%) Kali Linux
11 3 (2.86%) CentOS
11 3 (2.86%) Windows Server 2003
12 2 (1.90%) Windows Vista
13 1 (0.95%) AIX
13 1 (0.95%) Android
13 1 (0.95%) Unix
Processes & Methodologies
1 13 (12.38%) Asset Management
2 12 (11.43%) IT Asset Management
2 12 (11.43%) ITSM
2 12 (11.43%) Service Management
3 11 (10.48%) ITIL
4 7 (6.67%) CRM
4 7 (6.67%) Disaster Recovery
4 7 (6.67%) Kalman Filter
5 6 (5.71%) Web Filtering
6 5 (4.76%) Migration
7 4 (3.81%) Cybersecurity
7 4 (3.81%) Ethical Hacking
7 4 (3.81%) Mentoring
7 4 (3.81%) Mobile Device Management
7 4 (3.81%) Multi-Factor Authentication
7 4 (3.81%) Open Source
7 4 (3.81%) OSINT
7 4 (3.81%) Two-Factor Authentication
8 3 (2.86%) Data Analysis
8 3 (2.86%) Incident Management
Programming Languages
1 3 (2.86%) SQL
2 2 (1.90%) C
3 1 (0.95%) T-SQL
3 1 (0.95%) VBA
Qualifications
1 9 (8.57%) CCNA
1 9 (8.57%) Cisco Certification
1 9 (8.57%) Microsoft Certification
2 5 (4.76%) MCP
3 4 (3.81%) A+ Certification
3 4 (3.81%) MCSA
3 4 (3.81%) MCSE
3 4 (3.81%) MCTS
4 3 (2.86%) CCNP
5 2 (1.90%) Degree
Quality Assurance & Compliance
1 14 (13.33%) SLA
2 1 (0.95%) Data Quality
2 1 (0.95%) ISO/IEC 27001
2 1 (0.95%) QA
System Software
1 52 (49.52%) Active Directory
2 14 (13.33%) Hyper-V
3 9 (8.57%) VMware Infrastructure
4 2 (1.90%) Virtual Machines
4 2 (1.90%) VMware ESXi
5 1 (0.95%) vSphere
5 1 (0.95%) XenApp
Systems Management
1 5 (4.76%) Backup Exec
2 3 (2.86%) cPanel
2 3 (2.86%) Plesk
2 3 (2.86%) WSUS
3 1 (0.95%) Nagios
3 1 (0.95%) Norton AntiVirus
Vendors
1 59 (56.19%) Microsoft
2 16 (15.24%) Cisco
3 14 (13.33%) VMware
4 11 (10.48%) Citrix
5 6 (5.71%) HP
6 5 (4.76%) Avaya
6 5 (4.76%) SAP
7 4 (3.81%) Apple
7 4 (3.81%) Facebook
8 3 (2.86%) Dell
8 3 (2.86%) Red Hat
8 3 (2.86%) WatchGuard
9 2 (1.90%) NetApp
9 2 (1.90%) Veeam
10 1 (0.95%) AVG
10 1 (0.95%) Juniper
10 1 (0.95%) Kaseya
10 1 (0.95%) Orchard
10 1 (0.95%) Symantec
10 1 (0.95%) Webroot