Period
to 21 January 2019

The median annual salary for an IT Support was £30,000 in advertised job vacancies in Hertfordshire during the 6 months to 21 January 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

IT Support
East of England > Hertfordshire
6 months to
21 Jan 2019
Same period 2018 Same period 2017
Rank 69 111 139
Rank change year-on-year +42 +28 +9
Permanent jobs requiring an IT Support 136 99 79
As % of all permanent IT jobs advertised in Hertfordshire 3.81% 2.22% 1.80%
As % of the Job Titles category 3.92% 2.29% 1.84%
Number of salaries quoted 124 94 71
Hertfordshire median annual salary £30,000 £27,000 £26,000
Median salary % change year-on-year +11.11% +3.85% -5.45%
10th Percentile £21,500 £19,000 £18,500
90th Percentile £41,250 £33,750 £51,250
East of England median annual salary £30,000 £26,000 £25,000
% change year-on-year +15.38% +4.00% -3.85%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Hertfordshire. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Hertfordshire
Permanent vacancies in Hertfordshire with a recognized job title 3,465 4,326 4,283
% of permanent IT jobs with a recognized job title 97.00% 96.84% 97.43%
Number of salaries quoted 2,730 3,687 3,569
Hertfordshire median annual salary £50,000 £47,500 £47,500
Median salary % change year-on-year +5.26% - +5.56%
10th Percentile £25,500 £25,500 £25,000
90th Percentile £73,750 £71,250 £71,250
East of England median annual salary £45,000 £46,902 £45,000
% change year-on-year -4.06% +4.23% +1.12%

IT Support
Job Vacancy Trend in Hertfordshire

Job postings that featured IT Support in the job title as a percentage of all IT jobs advertised in Hertfordshire.

Job vacancy trend for IT Support in Hertfordshire

IT Support
Salary Trend in Hertfordshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support in Hertfordshire.

Salary trend for IT Support in Hertfordshire

IT Support
Salary Histogram in Hertfordshire

The salary distribution of IT jobs citing IT Support in Hertfordshire over the 6 months to 21 January 2019.

Salary histogram for IT Support in Hertfordshire

IT Support
Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support within the Hertfordshire region over the 6 months to 21 January 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Watford +19 49 £35,000 +29.63% 3
Hemel Hempstead +33 12 £30,000 - 1
Hatfield +18 10 £32,500 +35.42%
St Albans +18 7 £32,000 +33.33% 1
Stevenage +6 6 £21,000 -22.94% 2
Berkhamsted -7 6 £30,000 -
Hitchin +6 5 £22,500 +12.50%
Welwyn Garden City -11 4 £29,500 -1.67% 1
Letchworth - 4 £21,000 - 2
Borehamwood +14 3 £23,000 -1.08% 1
Harpenden +18 2 £33,000 +45.05%
Bishop's Stortford - 2 £31,500 -
Tring -1 1 £25,000 -
Sawbridgeworth - 1 £40,000 -
IT Support
East of England

IT Support Skill Set
Top 30 Co-occurring IT Skills in Hertfordshire

For the 6 months to 21 January 2019, IT Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Hertfordshire region featuring IT Support in the job title.

1 89 (65.44%) Windows
2 73 (53.68%) Microsoft
2 73 (53.68%) Active Directory
3 59 (43.38%) Microsoft Office
4 52 (38.24%) Windows Server
5 50 (36.76%) Office 365
6 46 (33.82%) Windows 10
6 46 (33.82%) Windows 7
7 34 (25.00%) Windows Server 2008
7 34 (25.00%) Problem-Solving
8 25 (18.38%) MS Exchange
9 24 (17.65%) VMware
10 22 (16.18%) VLAN
11 18 (13.24%) Cisco
11 18 (13.24%) DHCP
12 17 (12.50%) DNS
12 17 (12.50%) ITIL
12 17 (12.50%) Stakeholder Management
13 16 (11.76%) TCP/IP
14 15 (11.03%) Citrix
15 14 (10.29%) VPN
16 13 (9.56%) Service Management
16 13 (9.56%) ITSM
16 13 (9.56%) Windows 8
16 13 (9.56%) Mentoring
17 12 (8.82%) Antivirus Management
17 12 (8.82%) Self-Motivation
17 12 (8.82%) Firewall
17 12 (8.82%) VBA
18 11 (8.09%) vCenter Server

IT Support Skill Set
Co-occurring IT Skills in Hertfordshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 25 (18.38%) MS Exchange
2 8 (5.88%) Exchange Server 2010
3 4 (2.94%) SharePoint
4 3 (2.21%) Skype for Business
5 1 (0.74%) Exchange Server 2013
Applications
1 59 (43.38%) Microsoft Office
2 4 (2.94%) Photoshop
Business Applications
1 8 (5.88%) Dynamics GP
2 1 (0.74%) SAP Business One
Cloud Services
1 50 (36.76%) Office 365
2 11 (8.09%) Microsoft Azure
3 4 (2.94%) Amazon AWS
4 1 (0.74%) OneDrive
4 1 (0.74%) SaaS
Communications & Networking
1 22 (16.18%) VLAN
2 18 (13.24%) DHCP
3 17 (12.50%) DNS
4 16 (11.76%) TCP/IP
5 14 (10.29%) VPN
6 12 (8.82%) Firewall
7 10 (7.35%) SMTP
8 9 (6.62%) LAN
9 8 (5.88%) Broadband
10 4 (2.94%) NAS
11 3 (2.21%) ADSL
11 3 (2.21%) SAN
11 3 (2.21%) Skype
11 3 (2.21%) Structured Cabling
11 3 (2.21%) WAN
11 3 (2.21%) Wireless
12 2 (1.47%) Network Security
12 2 (1.47%) Remote Desktop
13 1 (0.74%) Intranet
13 1 (0.74%) NetScaler
Database & Business Intelligence
1 4 (2.94%) SQL Server
2 2 (1.47%) Crystal Reports
3 1 (0.74%) Power BI
3 1 (0.74%) Relational Database
General
1 7 (5.15%) Retail
2 3 (2.21%) Finance
2 3 (2.21%) Italian Language
3 2 (1.47%) Advertising
3 2 (1.47%) French Language
3 2 (1.47%) Spanish Language
4 1 (0.74%) Electronics
4 1 (0.74%) Front Office
4 1 (0.74%) German Language
4 1 (0.74%) Manufacturing
4 1 (0.74%) Multimedia
4 1 (0.74%) Telecoms
Libraries, Frameworks & Software Standards
1 2 (1.47%) .NET
2 1 (0.74%) HTML
2 1 (0.74%) XML
Miscellaneous
1 12 (8.82%) Self-Motivation
2 8 (5.88%) Fat Client
2 8 (5.88%) Thin Client
3 6 (4.41%) NHS
4 3 (2.21%) Driving Licence
4 3 (2.21%) Management Information System
4 3 (2.21%) Video Conferencing
5 2 (1.47%) BYOD
5 2 (1.47%) Smartphone
6 1 (0.74%) Analytical Skills
6 1 (0.74%) Replication
Operating Systems
1 89 (65.44%) Windows
2 52 (38.24%) Windows Server
3 46 (33.82%) Windows 10
3 46 (33.82%) Windows 7
4 34 (25.00%) Windows Server 2008
5 13 (9.56%) Windows 8
6 3 (2.21%) Android
6 3 (2.21%) Apple iOS
6 3 (2.21%) Linux
7 2 (1.47%) Windows Server 2012
Processes & Methodologies
1 34 (25.00%) Problem-Solving
2 17 (12.50%) ITIL
2 17 (12.50%) Stakeholder Management
3 13 (9.56%) ITSM
3 13 (9.56%) Mentoring
3 13 (9.56%) Service Management
4 12 (8.82%) Antivirus Management
5 11 (8.09%) Software Deployment
6 10 (7.35%) Customer-Centricity
7 9 (6.62%) Change Management
8 8 (5.88%) Data Analysis
9 7 (5.15%) Coaching
9 7 (5.15%) Disaster Recovery
9 7 (5.15%) SDLC
10 6 (4.41%) PRINCE2
11 5 (3.68%) Presales
12 4 (2.94%) Continuous Improvement
12 4 (2.94%) Cybersecurity
12 4 (2.94%) Incident Management
12 4 (2.94%) Infrastructure Engineering
Programming Languages
1 12 (8.82%) VBA
2 8 (5.88%) SQL
3 5 (3.68%) PowerShell
4 3 (2.21%) C
5 2 (1.47%) Java
5 2 (1.47%) JavaScript
6 1 (0.74%) C#
Qualifications
1 8 (5.88%) Microsoft Certification
2 6 (4.41%) ITIL Certification
3 5 (3.68%) CCNA
3 5 (3.68%) Cisco Certification
3 5 (3.68%) Security Cleared
4 4 (2.94%) CEH
4 4 (2.94%) CISMP
4 4 (2.94%) CISSP
4 4 (2.94%) CompTIA Security+
4 4 (2.94%) GIAC
4 4 (2.94%) MCSA
5 3 (2.21%) MCP
6 2 (1.47%) Degree
6 2 (1.47%) ITIL Foundation Certificate
6 2 (1.47%) MOS
6 2 (1.47%) SC Cleared
7 1 (0.74%) A+ Certification
7 1 (0.74%) MCITP
7 1 (0.74%) MCSE
7 1 (0.74%) MCTS
Quality Assurance & Compliance
1 6 (4.41%) SLA
2 2 (1.47%) ISO/IEC 27001
System Software
1 73 (53.68%) Active Directory
2 11 (8.09%) VMware ESXi
3 10 (7.35%) Hyper-V
4 8 (5.88%) VMware Infrastructure
5 2 (1.47%) BitLocker
5 2 (1.47%) Firmware
5 2 (1.47%) XenApp
6 1 (0.74%) XenDesktop
Systems Management
1 11 (8.09%) vCenter Server
2 4 (2.94%) Norton AntiVirus
2 4 (2.94%) SCCM
3 2 (1.47%) McAfee ePO
3 2 (1.47%) Microsoft Intune
4 1 (0.74%) Backup Exec
Vendors
1 73 (53.68%) Microsoft
2 24 (17.65%) VMware
3 18 (13.24%) Cisco
4 15 (11.03%) Citrix
5 6 (4.41%) McAfee
6 4 (2.94%) Sophos
6 4 (2.94%) Symantec
6 4 (2.94%) WatchGuard
7 3 (2.21%) Avaya
7 3 (2.21%) Meraki
7 3 (2.21%) SAP
7 3 (2.21%) Veeam
8 2 (1.47%) Apple
8 2 (1.47%) Fortinet
8 2 (1.47%) HP
8 2 (1.47%) SonicWALL
8 2 (1.47%) Zerto
9 1 (0.74%) Draytek
9 1 (0.74%) Ubiquiti
9 1 (0.74%) Zoho