Period
to 18 November 2018

The median annual salary for an IT Support was £30,000 in advertised job vacancies in Hertfordshire during the 6 months to 18 November 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

IT Support
East of England > Hertfordshire
6 months to
18 Nov 2018
Same period 2017 Same period 2016
Rank 89 115 153
Rank change year-on-year +26 +38 +1
Permanent jobs requiring an IT Support 119 106 67
As % of all permanent IT jobs advertised in Hertfordshire 3.08% 2.43% 1.50%
As % of the Job Titles category 3.17% 2.50% 1.55%
Number of salaries quoted 99 100 60
Hertfordshire median annual salary £30,000 £30,000 £26,125
Median salary % change year-on-year - +14.83% -5.00%
10th Percentile £21,250 £20,000 £18,000
90th Percentile £41,250 £38,300 £52,250
East of England median annual salary £29,500 £26,000 £25,750
% change year-on-year +13.46% +0.97% +3.00%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Hertfordshire. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Hertfordshire
Permanent vacancies in Hertfordshire with a recognized job title 3,751 4,232 4,335
% of permanent IT jobs with a recognized job title 97.23% 96.86% 96.98%
Number of salaries quoted 2,922 3,599 3,629
Hertfordshire median annual salary £47,500 £45,000 £47,500
Median salary % change year-on-year +5.56% -5.26% +5.56%
10th Percentile £26,250 £25,500 £25,500
90th Percentile £75,000 £70,000 £71,250
East of England median annual salary £45,000 £45,000 £45,000

IT Support
Job Vacancy Trend in Hertfordshire

Job postings that featured IT Support in the job title as a percentage of all IT jobs advertised in Hertfordshire.

Job vacancy trend for IT Support in Hertfordshire

IT Support
Salary Trend in Hertfordshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support in Hertfordshire.

Salary trend for IT Support in Hertfordshire

IT Support
Salary Histogram in Hertfordshire

The salary distribution of IT jobs citing IT Support in Hertfordshire over the 6 months to 18 November 2018.

Salary histogram for IT Support in Hertfordshire

IT Support
Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support within the Hertfordshire region over the 6 months to 18 November 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Watford +2 34 £35,000 +21.74% 3
Hatfield +16 11 £32,500 -
Hemel Hempstead +10 10 £30,000 - 2
St Albans +8 7 £27,000 +12.50% 1
Berkhamsted -2 7 £30,000 -20.00%
Borehamwood +11 6 £25,000 -
Welwyn Garden City -24 6 £25,250 -24.63% 1
Harpenden +11 4 £34,000 +49.45%
Bishop's Stortford - 4 £22,500 - 1
Letchworth - 4 £21,000 -
Hitchin - 3 £22,500 - 1
Stevenage +6 2 £30,000 +22.45% 1
Tring - 1 £25,000 -
Sawbridgeworth - 1 £40,000 -
IT Support
East of England

IT Support Skill Set
Top 30 Co-occurring IT Skills in Hertfordshire

For the 6 months to 18 November 2018, IT Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Hertfordshire region featuring IT Support in the job title.

1 75 (63.03%) Windows
2 62 (52.10%) Microsoft
3 54 (45.38%) Active Directory
4 45 (37.82%) Microsoft Office
5 41 (34.45%) Windows 10
6 39 (32.77%) Office 365
7 38 (31.93%) Windows 7
8 35 (29.41%) Windows Server
8 35 (29.41%) Problem-Solving
9 31 (26.05%) Windows Server 2008
10 17 (14.29%) ITIL
11 13 (10.92%) MS Exchange
11 13 (10.92%) DHCP
11 13 (10.92%) DNS
11 13 (10.92%) ITSM
11 13 (10.92%) VMware
12 12 (10.08%) Service Management
13 10 (8.40%) Self-Motivation
13 10 (8.40%) SQL
13 10 (8.40%) Retail
13 10 (8.40%) VLAN
14 9 (7.56%) Change Management
14 9 (7.56%) Stakeholder Management
14 9 (7.56%) Firewall
14 9 (7.56%) TCP/IP
14 9 (7.56%) Citrix
15 8 (6.72%) McAfee
15 8 (6.72%) LAN
15 8 (6.72%) Windows 8
16 7 (5.88%) Coaching

IT Support Skill Set
Co-occurring IT Skills in Hertfordshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (10.92%) MS Exchange
2 4 (3.36%) Exchange Server 2010
2 4 (3.36%) SharePoint
3 2 (1.68%) Skype for Business
4 1 (0.84%) Exchange Server 2003
4 1 (0.84%) Exchange Server 2013
Applications
1 45 (37.82%) Microsoft Office
2 4 (3.36%) Photoshop
Business Applications
1 1 (0.84%) Dynamics GP
1 1 (0.84%) SAP Business One
1 1 (0.84%) SystmOne
Cloud Services
1 39 (32.77%) Office 365
2 4 (3.36%) Microsoft Azure
3 1 (0.84%) Cloud Computing
3 1 (0.84%) SaaS
Communications & Networking
1 13 (10.92%) DHCP
1 13 (10.92%) DNS
2 10 (8.40%) VLAN
3 9 (7.56%) Firewall
3 9 (7.56%) TCP/IP
4 8 (6.72%) LAN
5 6 (5.04%) VPN
6 5 (4.20%) SMTP
7 3 (2.52%) ADSL
7 3 (2.52%) NAS
7 3 (2.52%) SAN
7 3 (2.52%) Structured Cabling
7 3 (2.52%) WAN
8 2 (1.68%) Remote Desktop
8 2 (1.68%) Skype
9 1 (0.84%) Broadband
9 1 (0.84%) Intranet
9 1 (0.84%) NetScaler
Database & Business Intelligence
1 6 (5.04%) SQL Server
2 2 (1.68%) Crystal Reports
3 1 (0.84%) Relational Database
General
1 10 (8.40%) Retail
2 4 (3.36%) French Language
3 3 (2.52%) Telecoms
4 2 (1.68%) Advertising
4 2 (1.68%) Finance
4 2 (1.68%) Italian Language
4 2 (1.68%) Spanish Language
5 1 (0.84%) Front Office
5 1 (0.84%) Multimedia
Libraries, Frameworks & Software Standards
1 2 (1.68%) HTML
2 1 (0.84%) .NET
2 1 (0.84%) CSS
2 1 (0.84%) XML
Miscellaneous
1 10 (8.40%) Self-Motivation
2 7 (5.88%) NHS
3 6 (5.04%) Driving Licence
4 3 (2.52%) Video Conferencing
5 2 (1.68%) BYOD
5 2 (1.68%) CMDB
5 2 (1.68%) Computer Science
5 2 (1.68%) Management Information System
5 2 (1.68%) Smartphone
6 1 (0.84%) Analytical Skills
6 1 (0.84%) Fat Client
6 1 (0.84%) Mobile App
6 1 (0.84%) Thin Client
Operating Systems
1 75 (63.03%) Windows
2 41 (34.45%) Windows 10
3 38 (31.93%) Windows 7
4 35 (29.41%) Windows Server
5 31 (26.05%) Windows Server 2008
6 8 (6.72%) Windows 8
7 5 (4.20%) Windows Server 2012
8 3 (2.52%) Linux
9 2 (1.68%) Android
9 2 (1.68%) Apple iOS
10 1 (0.84%) Windows XP
Processes & Methodologies
1 35 (29.41%) Problem-Solving
2 17 (14.29%) ITIL
3 13 (10.92%) ITSM
4 12 (10.08%) Service Management
5 9 (7.56%) Change Management
5 9 (7.56%) Stakeholder Management
6 7 (5.88%) Coaching
7 6 (5.04%) Antivirus Management
7 6 (5.04%) Cybersecurity
7 6 (5.04%) PRINCE2
7 6 (5.04%) SDLC
7 6 (5.04%) Software Deployment
8 5 (4.20%) Customer-Centricity
8 5 (4.20%) Disaster Recovery
9 4 (3.36%) Infrastructure Engineering
9 4 (3.36%) Mentoring
9 4 (3.36%) Ticket Management
10 3 (2.52%) Incident Management
10 3 (2.52%) Kalman Filter
10 3 (2.52%) Web Filtering
Programming Languages
1 10 (8.40%) SQL
2 7 (5.88%) VBA
3 6 (5.04%) PowerShell
4 3 (2.52%) C
5 2 (1.68%) Java
5 2 (1.68%) JavaScript
6 1 (0.84%) PHP
Qualifications
1 6 (5.04%) CEH
1 6 (5.04%) CISMP
1 6 (5.04%) CISSP
1 6 (5.04%) CompTIA Security+
1 6 (5.04%) GIAC
1 6 (5.04%) ITIL Certification
2 4 (3.36%) Degree
3 3 (2.52%) Microsoft Certification
4 2 (1.68%) DBS Check
4 2 (1.68%) ITIL Foundation Certificate
4 2 (1.68%) MCP
4 2 (1.68%) MOS
4 2 (1.68%) Security Cleared
5 1 (0.84%) MCITP
5 1 (0.84%) MCSA
5 1 (0.84%) MCSE
5 1 (0.84%) SC Cleared
Quality Assurance & Compliance
1 6 (5.04%) SLA
2 2 (1.68%) ISO/IEC 27001
System Software
1 54 (45.38%) Active Directory
2 7 (5.88%) Hyper-V
3 5 (4.20%) VMware Infrastructure
4 3 (2.52%) VMware ESXi
4 3 (2.52%) XenApp
5 2 (1.68%) BitLocker
5 2 (1.68%) Firmware
6 1 (0.84%) Terminal Services
6 1 (0.84%) XenDesktop
Systems Management
1 6 (5.04%) Norton AntiVirus
2 4 (3.36%) SCCM
3 3 (2.52%) vCenter Server
4 2 (1.68%) Backup Exec
4 2 (1.68%) McAfee ePO
4 2 (1.68%) Microsoft Intune
Vendors
1 62 (52.10%) Microsoft
2 13 (10.92%) VMware
3 9 (7.56%) Citrix
4 8 (6.72%) McAfee
5 7 (5.88%) Cisco
5 7 (5.88%) Symantec
6 6 (5.04%) Sophos
7 4 (3.36%) Draytek
7 4 (3.36%) WatchGuard
8 3 (2.52%) Avaya
8 3 (2.52%) SAP
9 2 (1.68%) Apple
9 2 (1.68%) Fortinet
9 2 (1.68%) HP
9 2 (1.68%) Oracle
9 2 (1.68%) Veeam
10 1 (0.84%) Ubiquiti