Period
to 20 August 2019

The median annual salary for an IT Support was £27,500 in advertised job vacancies in Hertfordshire during the 6 months to 20 August 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

IT Support
East of England > Hertfordshire
6 months to
20 Aug 2019
Same period 2018 Same period 2017
Rank 73 138 120
Rank change year-on-year +65 -18 +24
Permanent jobs requiring an IT Support 89 76 93
As % of all permanent IT jobs advertised in Hertfordshire 3.28% 1.78% 2.27%
As % of the Job Titles category 3.40% 1.83% 2.34%
Number of salaries quoted 86 61 92
Hertfordshire median annual salary £27,500 £26,000 £30,000
Median salary % change year-on-year +5.77% -13.33% +13.21%
10th Percentile £19,750 £20,500 £19,750
90th Percentile £33,750 £37,500 £43,625
East of England median annual salary £26,500 £27,500 £26,500
% change year-on-year -3.64% +3.77% -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Hertfordshire. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Hertfordshire
Permanent vacancies in Hertfordshire with a recognized job title 2,616 4,162 3,970
% of permanent IT jobs with a recognized job title 96.42% 97.63% 96.97%
Number of salaries quoted 1,996 3,292 3,376
Hertfordshire median annual salary £47,500 £50,000 £45,000
Median salary % change year-on-year -5.00% +11.11% -
10th Percentile £25,750 £26,750 £25,750
90th Percentile £73,750 £72,500 £70,000
East of England median annual salary £47,500 £46,500 £45,000
% change year-on-year +2.15% +3.33% -

IT Support
Job Vacancy Trend in Hertfordshire

Job postings that featured IT Support in the job title as a percentage of all IT jobs advertised in Hertfordshire.

Job vacancy trend for IT Support in Hertfordshire

IT Support
Salary Trend in Hertfordshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support in Hertfordshire.

Salary trend for IT Support in Hertfordshire

IT Support
Salary Histogram in Hertfordshire

The salary distribution of IT jobs citing IT Support in Hertfordshire over the 6 months to 20 August 2019.

Salary histogram for IT Support in Hertfordshire

IT Support
Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support within the Hertfordshire region over the 6 months to 20 August 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Watford +35 37 £30,000 +11.21% 1
Stevenage +20 12 £21,500 -2.27% 3
Hemel Hempstead +3 10 £28,750 -4.17% 6
Waltham Cross - 6 £26,250 -
Potters Bar +8 5 £32,500 +20.37% 2
Welwyn Garden City +24 3 £26,000 +23.81% 2
St Albans +29 2 £31,000 +14.81% 1
Letchworth -11 2 £22,500 +9.76%
Hitchin - 2 £20,000 - 1
Hatfield +31 1 £28,500 - 2
Bishop's Stortford 0 1 £19,000 -24.75% 2
Much Hadham - 1 £110,000 -
IT Support
East of England

IT Support Skill Set
Top 30 Co-occurring IT Skills in Hertfordshire

For the 6 months to 20 August 2019, IT Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Hertfordshire region featuring IT Support in the job title.

1 55 (61.80%) Windows
1 55 (61.80%) Active Directory
2 41 (46.07%) Microsoft Office
2 41 (46.07%) Office 365
3 39 (43.82%) Microsoft
4 31 (34.83%) Windows 10
4 31 (34.83%) Problem-Solving
5 30 (33.71%) Windows 7
6 26 (29.21%) VMware
6 26 (29.21%) Firewall
7 25 (28.09%) Security Cleared
8 24 (26.97%) Windows Server
9 21 (23.60%) Windows Server 2012
10 19 (21.35%) Linux
11 17 (19.10%) VMware Infrastructure
11 17 (19.10%) SC Cleared
11 17 (19.10%) Migration
11 17 (19.10%) Microsoft Certification
12 16 (17.98%) Apple
12 16 (17.98%) Data Migration
13 12 (13.48%) Ticket Management
14 11 (12.36%) Windows 8
14 11 (12.36%) VMware ESXi
14 11 (12.36%) Mac OS
15 10 (11.24%) Hyper-V
15 10 (11.24%) EPoS
15 10 (11.24%) TCP/IP
15 10 (11.24%) Cisco
16 9 (10.11%) CCTV
16 9 (10.11%) ISO/IEC 27001

IT Support Skill Set
Co-occurring IT Skills in Hertfordshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (7.87%) MS Exchange
2 3 (3.37%) Skype for Business
3 1 (1.12%) Exchange Server 2010
3 1 (1.12%) Exchange Server 2013
3 1 (1.12%) SharePoint
Applications
1 41 (46.07%) Microsoft Office
2 1 (1.12%) Microsoft Excel
2 1 (1.12%) Microsoft PowerPoint
Cloud Services
1 41 (46.07%) Office 365
2 8 (8.99%) Microsoft Azure
3 6 (6.74%) Amazon AWS
4 3 (3.37%) Power Platform
5 2 (2.25%) OneDrive
6 1 (1.12%) Adobe Creative Cloud
6 1 (1.12%) Dynamics 365
Communications & Networking
1 26 (29.21%) Firewall
2 10 (11.24%) TCP/IP
3 7 (7.87%) DHCP
3 7 (7.87%) DNS
4 4 (4.49%) VPN
4 4 (4.49%) Wi-Fi
5 3 (3.37%) LAN
5 3 (3.37%) Skype
6 2 (2.25%) 2.5G
6 2 (2.25%) 2G
6 2 (2.25%) 3G
6 2 (2.25%) 4G
6 2 (2.25%) 5G
6 2 (2.25%) SMTP
6 2 (2.25%) VoIP
6 2 (2.25%) WAN
7 1 (1.12%) NetScaler
7 1 (1.12%) Network Security
7 1 (1.12%) SNMP
Database & Business Intelligence
1 4 (4.49%) SQL Server
2 3 (3.37%) Power BI
2 3 (3.37%) SQL Server Reporting Services
3 1 (1.12%) FileMaker
3 1 (1.12%) Oracle Reports
Development Applications
1 9 (10.11%) JIRA
General
1 4 (4.49%) German Language
1 4 (4.49%) Retail
2 2 (2.25%) Finance
3 1 (1.12%) Military
3 1 (1.12%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 1 (1.12%) XML
Miscellaneous
1 10 (11.24%) EPoS
2 9 (10.11%) CCTV
3 6 (6.74%) Analytical Skills
3 6 (6.74%) Driving Licence
4 5 (5.62%) Video Conferencing
5 3 (3.37%) Smartphone
6 2 (2.25%) Management Information System
6 2 (2.25%) Self-Motivation
7 1 (1.12%) BYOD
Operating Systems
1 55 (61.80%) Windows
2 31 (34.83%) Windows 10
3 30 (33.71%) Windows 7
4 24 (26.97%) Windows Server
5 21 (23.60%) Windows Server 2012
6 19 (21.35%) Linux
7 11 (12.36%) Mac OS
7 11 (12.36%) Windows 8
8 9 (10.11%) Apple iOS
9 1 (1.12%) Android
9 1 (1.12%) CentOS
9 1 (1.12%) Red Hat Enterprise Linux
9 1 (1.12%) Ubuntu
9 1 (1.12%) Windows Server 2003
9 1 (1.12%) Windows Server 2008
Processes & Methodologies
1 31 (34.83%) Problem-Solving
2 17 (19.10%) Migration
3 16 (17.98%) Data Migration
4 12 (13.48%) Ticket Management
5 9 (10.11%) Asset Management
5 9 (10.11%) Patch Management
5 9 (10.11%) Penetration Testing
5 9 (10.11%) Server Management
5 9 (10.11%) Virtual Infrastructure
6 4 (4.49%) Software Licensing
7 3 (3.37%) Business Intelligence
7 3 (3.37%) Incident Management
7 3 (3.37%) Information Security
7 3 (3.37%) Mobile Device Management
7 3 (3.37%) Service Delivery
7 3 (3.37%) Service Management
8 2 (2.25%) Business Continuity
8 2 (2.25%) ITIL
8 2 (2.25%) Project Management
8 2 (2.25%) Time Management
Programming Languages
1 4 (4.49%) SQL
2 1 (1.12%) Bash Shell
2 1 (1.12%) Perl
Qualifications
1 25 (28.09%) Security Cleared
2 17 (19.10%) Microsoft Certification
2 17 (19.10%) SC Cleared
3 6 (6.74%) MCSE
4 3 (3.37%) CCNP
4 3 (3.37%) Cisco Certification
5 2 (2.25%) CCNA
5 2 (2.25%) MCP
5 2 (2.25%) MCSA
6 1 (1.12%) BPSS Clearance
6 1 (1.12%) Degree
6 1 (1.12%) MOS
Quality Assurance & Compliance
1 9 (10.11%) ISO/IEC 27001
2 4 (4.49%) SLA
3 2 (2.25%) GDPR
System Software
1 55 (61.80%) Active Directory
2 17 (19.10%) VMware Infrastructure
3 11 (12.36%) VMware ESXi
4 10 (11.24%) Hyper-V
5 9 (10.11%) Virtual Machines
6 2 (2.25%) vSphere
7 1 (1.12%) Firmware
7 1 (1.12%) XenApp
7 1 (1.12%) XenDesktop
Systems Management
1 2 (2.25%) vCenter Server
1 2 (2.25%) WSUS
2 1 (1.12%) Backup Exec
Vendors
1 39 (43.82%) Microsoft
2 26 (29.21%) VMware
3 16 (17.98%) Apple
4 10 (11.24%) Cisco
5 4 (4.49%) Polycom
6 3 (3.37%) Meraki
6 3 (3.37%) Zoho
7 2 (2.25%) Citrix
7 2 (2.25%) HP
7 2 (2.25%) Red Hat
8 1 (1.12%) Adobe
8 1 (1.12%) Dell
8 1 (1.12%) Draytek
8 1 (1.12%) Intel
8 1 (1.12%) Oracle
8 1 (1.12%) Ubiquiti
8 1 (1.12%) Veeam
8 1 (1.12%) WatchGuard