Period
to 2 July 2020

The median annual salary for an IT Support was £30,000 in advertised job vacancies in Hertfordshire during the 6 months to 2 July 2020.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

IT Support
East of England > Hertfordshire
6 months to
2 Jul 2020
Same period 2019 Same period 2018
Rank 36 81 148
Rank change year-on-year +45 +67 -32
Permanent jobs requiring an IT Support 76 93 71
As % of all permanent jobs advertised in Hertfordshire 6.14% 3.14% 1.53%
As % of the Job Titles category 6.41% 3.25% 1.56%
Number of salaries quoted 65 90 63
Median annual salary £30,000 £27,500 £25,000
Median salary % change year-on-year +9.09% +10.00% -5.66%
10th Percentile £23,500 £19,750 £20,800
90th Percentile £42,500 £38,750 £32,200
East of England median annual salary £28,000 £27,250 £27,000
% change year-on-year +2.75% +0.93% +4.65%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Hertfordshire. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Hertfordshire
Permanent vacancies in Hertfordshire with a recognized job title 1,185 2,862 4,542
% of permanent IT jobs with a recognized job title 95.72% 96.75% 97.57%
Number of salaries quoted 958 2,212 3,768
Median annual salary £50,000 £50,000 £50,000
10th Percentile £27,500 £25,750 £26,250
90th Percentile £77,500 £75,000 £72,500
East of England median annual salary £46,158 £47,500 £47,500
% change year-on-year -2.83% - +5.56%

IT Support
Job Vacancy Trend in Hertfordshire

Job postings that featured IT Support in the job title as a proportion of all IT jobs advertised in Hertfordshire.

Job vacancy trend for IT Support in Hertfordshire

IT Support
Salary Trend in Hertfordshire

3-month moving average salary quoted in jobs citing IT Support in Hertfordshire.

Salary trend for IT Support in Hertfordshire

IT Support
Salary Histogram in Hertfordshire

Salary distribution for jobs citing IT Support in Hertfordshire over the 6 months to 2 July 2020.

Salary histogram for IT Support in Hertfordshire

IT Support
Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support within the Hertfordshire region over the 6 months to 2 July 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Watford +40 43 £27,500 -8.33% 1
Hemel Hempstead +28 7 £23,500 -21.67%
Borehamwood - 5 £30,000 - 1
Waltham Cross +4 4 £40,000 +52.38%
Hatfield +28 3 £33,500 +17.54%
Letchworth -1 2 £36,000 +35.85% 1
Stevenage -2 2 £41,250 +83.33%
Welwyn Garden City +21 1 £31,500 +21.15%
Potters Bar +6 1 £27,500 -15.38%
IT Support
East of England

IT Support Skill Set
Top 30 Co-occurring IT Skills in Hertfordshire

For the 6 months to 2 July 2020, IT Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Hertfordshire region featuring IT Support in the job title.

1 58 (76.32%) Windows
2 57 (75.00%) Active Directory
3 48 (63.16%) Microsoft
4 41 (53.95%) Office 365
5 38 (50.00%) Windows 10
6 37 (48.68%) Microsoft Office
7 36 (47.37%) Windows Server
8 30 (39.47%) TCP/IP
9 29 (38.16%) Windows Server 2012
9 29 (38.16%) Windows Server 2016
10 28 (36.84%) Firewall
11 21 (27.63%) MS Exchange
12 19 (25.00%) DNS
12 19 (25.00%) VMware
13 18 (23.68%) Azure
14 17 (22.37%) Exchange Server 2010
15 16 (21.05%) LAN
16 15 (19.74%) SQL Server
17 14 (18.42%) DHCP
17 14 (18.42%) Windows 7
18 13 (17.11%) Citrix
18 13 (17.11%) Problem-Solving
19 12 (15.79%) SQL
20 11 (14.47%) Internet
20 11 (14.47%) VMware Infrastructure
21 10 (13.16%) Windows Server 2008
21 10 (13.16%) Retail
21 10 (13.16%) Linux
21 10 (13.16%) WAN
22 9 (11.84%) HP

IT Support Skill Set
Co-occurring IT Skills in Hertfordshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 21 (27.63%) MS Exchange
2 17 (22.37%) Exchange Server 2010
3 7 (9.21%) SharePoint
4 3 (3.95%) Exchange Server 2013
Applications
1 37 (48.68%) Microsoft Office
2 6 (7.89%) Microsoft Excel
Cloud Services
1 41 (53.95%) Office 365
2 18 (23.68%) Azure
3 6 (7.89%) Power Platform
4 5 (6.58%) OneDrive
5 4 (5.26%) AWS
5 4 (5.26%) Azure Active Directory
6 1 (1.32%) G Suite
Communications & Networking
1 30 (39.47%) TCP/IP
2 28 (36.84%) Firewall
3 19 (25.00%) DNS
4 16 (21.05%) LAN
5 14 (18.42%) DHCP
6 11 (14.47%) Internet
7 10 (13.16%) WAN
8 9 (11.84%) VLAN
9 7 (9.21%) VoIP
10 6 (7.89%) Remote Desktop
11 5 (6.58%) Wi-Fi
12 3 (3.95%) VPN
13 2 (2.63%) Cisco IOS
14 1 (1.32%) Wireless
Database & Business Intelligence
1 15 (19.74%) SQL Server
2 7 (9.21%) SQL Server 2008
2 7 (9.21%) SQL Server 2017
3 6 (7.89%) Power BI
3 6 (7.89%) SQL Server 2016
3 6 (7.89%) SQL Server Reporting Services
4 1 (1.32%) MySQL
General
1 10 (13.16%) Retail
2 1 (1.32%) Housing Association
2 1 (1.32%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 6 (7.89%) WSH
2 3 (3.95%) Web Services
Miscellaneous
1 8 (10.53%) Life Science
2 7 (9.21%) EPoS
2 7 (9.21%) iPad
2 7 (9.21%) Self-Motivation
3 2 (2.63%) Analytical Skills
4 1 (1.32%) Smartphone
Operating Systems
1 58 (76.32%) Windows
2 38 (50.00%) Windows 10
3 36 (47.37%) Windows Server
4 29 (38.16%) Windows Server 2012
4 29 (38.16%) Windows Server 2016
5 14 (18.42%) Windows 7
6 10 (13.16%) Linux
6 10 (13.16%) Windows Server 2008
7 7 (9.21%) Apple iOS
7 7 (9.21%) Windows 8
7 7 (9.21%) Windows Server 2019
8 4 (5.26%) Windows XP
9 3 (3.95%) Android
10 2 (2.63%) Mac OS
11 1 (1.32%) Mac OS X
11 1 (1.32%) Unix
Processes & Methodologies
1 13 (17.11%) Problem-Solving
2 8 (10.53%) Migration
3 7 (9.21%) Data Migration
3 7 (9.21%) Server Management
4 6 (7.89%) Antivirus Management
4 6 (7.89%) Disaster Recovery
4 6 (7.89%) Patch Management
4 6 (7.89%) Process Improvement
4 6 (7.89%) Software Deployment
4 6 (7.89%) Time Management
5 5 (6.58%) Decision-Making
5 5 (6.58%) ERP
5 5 (6.58%) Incident Management
6 4 (5.26%) Document Management
6 4 (5.26%) ITIL
7 3 (3.95%) CRM
7 3 (3.95%) Mobile Device Management
8 2 (2.63%) Asset Management
9 1 (1.32%) PRINCE
9 1 (1.32%) Project Management
Programming Languages
1 12 (15.79%) SQL
2 7 (9.21%) PowerShell
3 6 (7.89%) VBA
3 6 (7.89%) VBScript
4 1 (1.32%) Bash Shell
4 1 (1.32%) Python
Qualifications
1 7 (9.21%) SC Cleared
1 7 (9.21%) Security Cleared
2 1 (1.32%) A+ Certification
2 1 (1.32%) CCNA
2 1 (1.32%) Cisco Certification
2 1 (1.32%) Degree
2 1 (1.32%) MCITP
2 1 (1.32%) Microsoft Certification
Quality Assurance & Compliance
1 7 (9.21%) ISO/IEC 27001
2 5 (6.58%) SLA
3 1 (1.32%) Data Quality
3 1 (1.32%) PCI DSS
System Software
1 57 (75.00%) Active Directory
2 11 (14.47%) VMware Infrastructure
3 9 (11.84%) vSphere
4 7 (9.21%) XenApp
5 6 (7.89%) Hyper-V
6 1 (1.32%) Docker
Systems Management
1 6 (7.89%) Backup Exec
2 2 (2.63%) Jamf Pro
2 2 (2.63%) SCCM
2 2 (2.63%) Symantec Endpoint Protection
2 2 (2.63%) WSUS
3 1 (1.32%) Terraform
Vendors
1 48 (63.16%) Microsoft
2 19 (25.00%) VMware
3 13 (17.11%) Citrix
4 9 (11.84%) HP
5 8 (10.53%) Apple
6 7 (9.21%) Meraki
7 6 (7.89%) Asigra
7 6 (7.89%) Mitel
8 5 (6.58%) Cisco
8 5 (6.58%) SonicWALL
8 5 (6.58%) Veeam
9 2 (2.63%) Adobe
9 2 (2.63%) Ingenico
9 2 (2.63%) ServiceNow
9 2 (2.63%) Symantec
9 2 (2.63%) VeriFone
9 2 (2.63%) WorldPay
10 1 (1.32%) Aareon
10 1 (1.32%) Google
10 1 (1.32%) Sun