1st Line Support Jobs in Kent

First Line Support
South East > Kent

The median First Line Support salary in Kent is £26,184 per year, according to job vacancies posted during the 6 months leading to 20 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
20 May 2025
Same period 2024 Same period 2023
Rank 44 69 94
Rank change year-on-year +25 +25 +26
Permanent jobs requiring a 1st Line Support 28 35 7
As % of all permanent jobs advertised in Kent 3.35% 2.31% 0.63%
As % of the Job Titles category 4.84% 2.48% 0.74%
Number of salaries quoted 24 33 7
10th Percentile £22,750 £22,750 £24,850
25th Percentile £25,096 £23,000 £26,250
Median annual salary (50th Percentile) £26,184 £24,000 £27,500
Median % change year-on-year +9.10% -12.73% -
75th Percentile £30,000 £28,750 £29,500
90th Percentile - £29,250 £30,250
South East median annual salary £27,000 £25,000 £25,000
% change year-on-year +8.00% - +6.38%

All Permanent IT Job Vacancies
Kent

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in Kent. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Kent with a recognized job title 578 1,412 948
% of permanent jobs with a recognized job title 69.06% 93.32% 85.71%
Number of salaries quoted 330 1,044 518
10th Percentile £25,250 £25,500 £27,350
25th Percentile £30,250 £31,250 £33,500
Median annual salary (50th Percentile) £45,000 £42,500 £46,000
Median % change year-on-year +5.88% -7.61% +2.22%
75th Percentile £57,500 £59,063 £60,000
90th Percentile £68,875 £68,750 £70,795
South East median annual salary £55,000 £50,000 £55,000
% change year-on-year +10.00% -9.09% -

1st Line Support
Job Vacancy Trend in Kent

Job postings that featured 1st Line Support in the job title as a proportion of all IT jobs advertised in Kent.

Job vacancy trend for 1st Line Support in Kent

1st Line Support
Salary Trend in Kent

3-month moving average salary quoted in jobs citing 1st Line Support in Kent.

Salary trend for 1st Line Support in Kent

1st Line Support
Salary Histogram in Kent

Salary distribution for jobs citing 1st Line Support in Kent over the 6 months to 20 May 2025.

Salary histogram for 1st Line Support in Kent

1st Line Support
Job Locations in Kent

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support within the Kent region over the 6 months to 20 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Sittingbourne - 8 £30,000 -
Maidstone +22 7 £23,500 -2.08%
Rochester - 6 £25,500 -
1st Line Support
South East

1st Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in Kent

For the 6 months to 20 May 2025, 1st Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Kent region featuring 1st Line Support in the job title.

1 13 (46.43%) Customer Service
1 13 (46.43%) Windows
2 9 (32.14%) Degree
2 9 (32.14%) Problem-Solving
2 9 (32.14%) Social Skills
3 8 (28.57%) GDPR
3 8 (28.57%) Microsoft 365
3 8 (28.57%) Meraki
3 8 (28.57%) Driving Licence
3 8 (28.57%) Workflow
3 8 (28.57%) Microsoft Office
3 8 (28.57%) Cisco
3 8 (28.57%) Microsoft
4 6 (21.43%) CSS
4 6 (21.43%) HTML
4 6 (21.43%) JavaScript
4 6 (21.43%) PHP
4 6 (21.43%) Microsoft Excel
4 6 (21.43%) Legal
4 6 (21.43%) WordPress
4 6 (21.43%) IoT
4 6 (21.43%) Strategic Thinking
4 6 (21.43%) Customer-Centricity
4 6 (21.43%) Continuous Improvement
5 5 (17.86%) Mac OS
5 5 (17.86%) LAN
5 5 (17.86%) VoIP
5 5 (17.86%) DHCP
5 5 (17.86%) TCP/IP
5 5 (17.86%) VPN

1st Line Support Skill Set
Co-occurring Skills and Capabilities in Kent by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (21.43%) WordPress
Applications
1 8 (28.57%) Microsoft Office
2 6 (21.43%) Microsoft Excel
3 1 (3.57%) Spreadsheet
Cloud Services
1 8 (28.57%) Microsoft 365
2 2 (7.14%) Entra ID
Communications & Networking
1 5 (17.86%) DHCP
1 5 (17.86%) DNS
1 5 (17.86%) LAN
1 5 (17.86%) TCP/IP
1 5 (17.86%) VoIP
1 5 (17.86%) VPN
General
1 9 (32.14%) Social Skills
2 6 (21.43%) Legal
3 2 (7.14%) Documentation Skills
4 1 (3.57%) Advertising
4 1 (3.57%) Marketing
Libraries, Frameworks & Software Standards
1 6 (21.43%) CSS
1 6 (21.43%) HTML
Miscellaneous
1 8 (28.57%) Driving Licence
2 6 (21.43%) IoT
Operating Systems
1 13 (46.43%) Windows
2 5 (17.86%) Mac OS
Processes & Methodologies
1 13 (46.43%) Customer Service
2 9 (32.14%) Problem-Solving
3 8 (28.57%) Workflow
4 6 (21.43%) Continuous Improvement
4 6 (21.43%) Customer-Centricity
4 6 (21.43%) Strategic Thinking
5 2 (7.14%) Inventory Control
5 2 (7.14%) Inventory Management
5 2 (7.14%) System Testing
6 1 (3.57%) Project Management
Programming Languages
1 6 (21.43%) JavaScript
1 6 (21.43%) PHP
Qualifications
1 9 (32.14%) Degree
2 2 (7.14%) DBS Check
Quality Assurance & Compliance
1 8 (28.57%) GDPR
System Software
1 2 (7.14%) Active Directory
Vendors
1 8 (28.57%) Cisco
1 8 (28.57%) Meraki
1 8 (28.57%) Microsoft