Period
to 24 October 2021

The following table provides summary statistics for permanent job vacancies advertised in the South East with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 24 October 2021 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
England > South East
6 months to
24 Oct 2021
Same period 2020 Same period 2019
Rank 89 126 85
Rank change year-on-year +37 -41 +44
Permanent jobs citing SLA 643 196 923
As % of all permanent jobs advertised in the South East 3.58% 2.44% 3.65%
As % of the Quality Assurance & Compliance category 22.36% 18.56% 24.90%
Number of salaries quoted 341 141 612
10th Percentile £24,750 £25,250 £23,000
25th Percentile £27,000 £31,250 £27,500
Median annual salary (50th Percentile) £35,000 £42,500 £40,000
Median % change year-on-year -17.65% +6.25% -3.61%
75th Percentile £55,000 £57,500 £55,250
90th Percentile £68,750 £75,000 £67,500
England median annual salary £40,000 £43,000 £40,000
% change year-on-year -6.98% +7.50% +2.56%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the South East with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
South East
Permanent vacancies with a requirement for quality assurance or compliance skills 2,876 1,056 3,707
As % of all permanent IT jobs advertised in the South East 16.02% 13.16% 14.64%
Number of salaries quoted 1,844 838 2,825
10th Percentile £28,500 £32,500 £27,500
25th Percentile £36,250 £41,250 £36,250
Median annual salary (50th Percentile) £50,000 £52,500 £50,000
Median % change year-on-year -4.76% +5.00% +3.09%
75th Percentile £63,313 £65,000 £65,000
90th Percentile £75,000 £77,500 £76,150
England median annual salary £55,000 £55,000 £50,000
% change year-on-year - +10.00% -

SLA
Job Vacancy Trend in the South East

Job postings citing SLA as a proportion of all IT jobs advertised in the South East.

Job vacancy trend for SLA in the South East

SLA
Salary Trend in the South East

3-month moving average salary quoted in jobs citing SLA in the South East.

Salary trend for SLA in the South East

SLA
Salary Histogram in the South East

Salary distribution for jobs citing SLA in the South East over the 6 months to 24 October 2021.

Salary histogram for SLA in the South East

SLA
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the South East region over the 6 months to 24 October 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thames Valley +33 257 £42,000 -16.00% 40
Hampshire -31 160 £28,000 -25.33% 26
Berkshire +23 151 £40,000 - 29
Surrey -9 118 £37,000 -12.94% 21
Oxfordshire +19 57 £50,000 +23.46% 5
West Sussex +15 50 £30,000 -25.00% 6
Buckinghamshire -27 49 £51,000 +2.00% 6
East Sussex -18 32 £32,500 -20.63% 8
Kent -38 15 £65,000 +73.33% 16
Home Counties - 1 £44,000 -
SLA
England

For the 6 months to 24 October 2021, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South East region with a requirement for SLA.

1 287 (44.63%) Social Skills
2 218 (33.90%) ITIL
3 209 (32.50%) Microsoft
4 168 (26.13%) Windows
4 168 (26.13%) Service Delivery
5 136 (21.15%) Azure
5 136 (21.15%) Microsoft 365
6 128 (19.91%) Degree
7 115 (17.88%) Management Information System
7 115 (17.88%) Problem-Solving
8 113 (17.57%) Service Management
9 108 (16.80%) Finance
10 102 (15.86%) Retail
11 94 (14.62%) VMware
12 93 (14.46%) SQL
13 92 (14.31%) Active Directory
14 90 (14.00%) Self-Motivation
14 90 (14.00%) Windows Server
15 87 (13.53%) Facilities Management
16 78 (12.13%) Problem Management
17 76 (11.82%) AWS
18 73 (11.35%) Security Cleared
19 71 (11.04%) DevOps
20 68 (10.58%) Line Management
20 68 (10.58%) Organisational Skills
20 68 (10.58%) Agile Software Development
21 67 (10.42%) ITSM
21 67 (10.42%) Windows 10
22 64 (9.95%) Microsoft Office
23 59 (9.18%) Oracle

SLA
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 31 (4.82%) Elasticsearch
2 29 (4.51%) Cloud Foundry
2 29 (4.51%) GemFire
3 26 (4.04%) SharePoint
4 19 (2.95%) IIS
5 12 (1.87%) MS Exchange
6 11 (1.71%) Apache
6 11 (1.71%) nginx
7 5 (0.78%) Exchange Server 2013
8 4 (0.62%) SAS
9 3 (0.47%) Skype for Business
10 1 (0.16%) Apache Spark
10 1 (0.16%) JBoss
10 1 (0.16%) Tomcat
Applications
1 64 (9.95%) Microsoft Office
2 57 (8.86%) Microsoft Excel
3 17 (2.64%) Microsoft PowerPoint
4 6 (0.93%) Spreadsheet
5 3 (0.47%) Siemens NX
6 1 (0.16%) MS Visio
Business Applications
1 30 (4.67%) Maximo
2 8 (1.24%) Remedy ITSM
3 6 (0.93%) SAP S/4HANA
4 4 (0.62%) SAP EHS
5 3 (0.47%) SAP SM
5 3 (0.47%) Teamcenter
6 2 (0.31%) Dynamics CRM
7 1 (0.16%) SAP BPC
7 1 (0.16%) SAP MM
Cloud Services
1 136 (21.15%) Azure
1 136 (21.15%) Microsoft 365
2 76 (11.82%) AWS
3 52 (8.09%) PaaS
4 36 (5.60%) SaaS
5 29 (4.51%) GitHub
6 28 (4.35%) IaaS
7 17 (2.64%) OneDrive
8 13 (2.02%) Azure Service Bus
9 11 (1.71%) Azure Active Directory
10 10 (1.56%) Power Platform
11 9 (1.40%) Power Automate
12 8 (1.24%) Cloud Computing
13 6 (0.93%) Adobe Creative Cloud
14 3 (0.47%) PowerApps
14 3 (0.47%) SuccessFactors
15 2 (0.31%) Azure Sentinel
15 2 (0.31%) Dropbox
15 2 (0.31%) Mimecast
16 1 (0.16%) Dynamics 365
Communications & Networking
1 45 (7.00%) Firewall
2 43 (6.69%) DNS
3 37 (5.75%) VPN
4 32 (4.98%) DHCP
5 29 (4.51%) Calico
6 28 (4.35%) LAN
7 27 (4.20%) HTTP
7 27 (4.20%) WAN
8 26 (4.04%) Network Security
9 23 (3.58%) VLAN
10 15 (2.33%) TCP/IP
11 13 (2.02%) Radio Access Network
12 12 (1.87%) IP Telephony
13 11 (1.71%) MGW
13 11 (1.71%) Wi-Fi
14 10 (1.56%) Ethernet
14 10 (1.56%) Wireless
15 9 (1.40%) SNMP
16 8 (1.24%) Cisco ASA
17 7 (1.09%) Internet
Database & Business Intelligence
1 34 (5.29%) SQL Server
2 30 (4.67%) PostgreSQL
3 13 (2.02%) SQL Server Integration Services
4 10 (1.56%) Redis
5 9 (1.40%) RDBMS
5 9 (1.40%) Relational Database
6 8 (1.24%) MySQL
7 4 (0.62%) Oracle Database
7 4 (0.62%) Oracle Database 11g
7 4 (0.62%) Power BI
7 4 (0.62%) VLDB
8 3 (0.47%) Big Data
8 3 (0.47%) Data Warehouse
8 3 (0.47%) Hadoop
9 2 (0.31%) Data Lake
10 1 (0.16%) Amazon RDS
10 1 (0.16%) DB2
10 1 (0.16%) Impala
10 1 (0.16%) Qlik Sense
10 1 (0.16%) SAP BW
Development Applications
1 29 (4.51%) Cucumber
1 29 (4.51%) Git (software)
1 29 (4.51%) Gradle
1 29 (4.51%) gulp
1 29 (4.51%) Jenkins
1 29 (4.51%) Protractor
1 29 (4.51%) Selenium
1 29 (4.51%) Sonatype Nexus
2 8 (1.24%) JIRA
3 1 (0.16%) Rational Rhapsody
General
1 287 (44.63%) Social Skills
2 108 (16.80%) Finance
3 102 (15.86%) Retail
4 68 (10.58%) Organisational Skills
5 52 (8.09%) Inclusion and Diversity
6 51 (7.93%) Banking
7 47 (7.31%) Analytical Skills
7 47 (7.31%) Law
8 46 (7.15%) Telecoms
9 20 (3.11%) Digital Economy
10 16 (2.49%) Legal
11 13 (2.02%) German Language
12 11 (1.71%) Influencing Skills
12 11 (1.71%) Public Sector
13 9 (1.40%) French Language
13 9 (1.40%) Manufacturing
14 8 (1.24%) Billing
14 8 (1.24%) Pharmaceutical
15 6 (0.93%) Aerospace
15 6 (0.93%) Marketing
Job Titles
1 126 (19.60%) Analyst
2 62 (9.64%) Service Analyst
3 60 (9.33%) Service Desk Analyst
4 54 (8.40%) Support Analyst
5 50 (7.78%) Team Leader
6 48 (7.47%) Applications Support
7 44 (6.84%) Cloud Engineer
8 41 (6.38%) IT Support
9 40 (6.22%) 2nd Line Support
10 38 (5.91%) IT Manager
11 34 (5.29%) Support Engineer
12 31 (4.82%) Service Manager
13 24 (3.73%) Applications Support Analyst
13 24 (3.73%) Network Engineer
14 23 (3.58%) Administrator
15 20 (3.11%) Support Team Leader
16 18 (2.80%) 1st Line Support
17 17 (2.64%) Application Support Team Leader
17 17 (2.64%) Infrastructure Engineer
17 17 (2.64%) Technical Support
Libraries, Frameworks & Software Standards
1 45 (7.00%) Elastic Stack
2 39 (6.07%) RabbitMQ
3 29 (4.51%) AngularJS
3 29 (4.51%) J2EE
3 29 (4.51%) Kafka
3 29 (4.51%) Node.js
3 29 (4.51%) Spring
3 29 (4.51%) Spring Boot
3 29 (4.51%) Spring Integration
3 29 (4.51%) WireMock
4 11 (1.71%) .NET
5 10 (1.56%) ActiveMQ
5 10 (1.56%) ASP.NET
6 4 (0.62%) HTML
7 3 (0.47%) CSS
7 3 (0.47%) SAP Basis
7 3 (0.47%) Web Services
8 2 (0.31%) 802.1X
8 2 (0.31%) JSON
8 2 (0.31%) SAML
Miscellaneous
1 115 (17.88%) Management Information System
2 90 (14.00%) Self-Motivation
3 56 (8.71%) Driving Licence
4 38 (5.91%) Data Centre
5 18 (2.80%) Hybrid Cloud
6 13 (2.02%) Clustering
6 13 (2.02%) Virtual Team
7 9 (1.40%) Replication
8 7 (1.09%) FMCG
8 7 (1.09%) PDA
8 7 (1.09%) Video Conferencing
9 5 (0.78%) IVR
9 5 (0.78%) Private Cloud
10 4 (0.62%) Online Banking
10 4 (0.62%) PKI
11 3 (0.47%) Blackberry
11 3 (0.47%) EPoS
12 2 (0.31%) CMDB
12 2 (0.31%) Device Driver
12 2 (0.31%) LIMS
Operating Systems
1 168 (26.13%) Windows
2 90 (14.00%) Windows Server
3 67 (10.42%) Windows 10
4 58 (9.02%) Linux
5 28 (4.35%) Windows Server 2016
6 25 (3.89%) Unix
6 25 (3.89%) Windows Server 2012
7 16 (2.49%) Mac OS
8 14 (2.18%) Android
9 7 (1.09%) Apple iOS
9 7 (1.09%) Windows 7
10 5 (0.78%) Solaris
10 5 (0.78%) VMS
10 5 (0.78%) Windows Server 2008
10 5 (0.78%) Windows Server 2019
11 3 (0.47%) CentOS
12 2 (0.31%) Red Hat Enterprise Linux
12 2 (0.31%) Ubuntu
13 1 (0.16%) Windows 2000
13 1 (0.16%) Windows XP
Processes & Methodologies
1 218 (33.90%) ITIL
2 168 (26.13%) Service Delivery
3 115 (17.88%) Problem-Solving
4 113 (17.57%) Service Management
5 87 (13.53%) Facilities Management
6 78 (12.13%) Problem Management
7 71 (11.04%) DevOps
8 68 (10.58%) Agile Software Development
8 68 (10.58%) Line Management
9 67 (10.42%) ITSM
10 58 (9.02%) Information Security
10 58 (9.02%) Project Management
11 56 (8.71%) Computer Science
12 52 (8.09%) Change Management
12 52 (8.09%) Time Management
13 46 (7.15%) Disaster Recovery
14 44 (6.84%) Incident Management
14 44 (6.84%) Service-Level Objective
15 42 (6.53%) Digital Banking
15 42 (6.53%) Site Reliability Engineering
Programming Languages
1 93 (14.46%) SQL
2 57 (8.86%) Java
3 50 (7.78%) Python
4 45 (7.00%) Bash Shell
5 34 (5.29%) JavaScript
6 31 (4.82%) Go
6 31 (4.82%) PowerShell
7 28 (4.35%) Ruby
8 17 (2.64%) PHP
9 16 (2.49%) T-SQL
10 15 (2.33%) C#
11 14 (2.18%) Shell Script
12 11 (1.71%) C
13 5 (0.78%) PL/SQL
14 1 (0.16%) VBScript
Qualifications
1 128 (19.91%) Degree
2 73 (11.35%) Security Cleared
3 59 (9.18%) SC Cleared
4 52 (8.09%) Microsoft Certification
5 33 (5.13%) Oracle Certification
6 30 (4.67%) Cisco Certification
6 30 (4.67%) Computer Science Degree
7 29 (4.51%) OCP
8 26 (4.04%) CCNA
9 24 (3.73%) ITIL Certification
10 22 (3.42%) A+ Certification
11 19 (2.95%) ITIL Foundation Certificate
12 18 (2.80%) CCNP
13 15 (2.33%) MCSE
14 14 (2.18%) MCP
14 14 (2.18%) MCSA
15 13 (2.02%) DV Cleared
16 10 (1.56%) Master's Degree
17 8 (1.24%) CCA
17 8 (1.24%) DBS Check
Quality Assurance & Compliance
1 26 (4.04%) GDPR
2 21 (3.27%) Cyber Essentials
3 15 (2.33%) ISO/IEC 27001
4 11 (1.71%) PCI DSS
5 6 (0.93%) QA
6 5 (0.78%) ISO 9001
7 4 (0.62%) BS25999
7 4 (0.62%) ISO/IEC 20000
8 3 (0.47%) GxP
8 3 (0.47%) Sarbanes-Oxley
9 1 (0.16%) ISO 31000
9 1 (0.16%) ISO/IEC 27005
9 1 (0.16%) NIST
System Software
1 92 (14.31%) Active Directory
2 38 (5.91%) VMware Infrastructure
3 31 (4.82%) Virtual Machines
4 19 (2.95%) Hyper-V
5 14 (2.18%) VMware Workstation
6 6 (0.93%) Oracle RAC
7 5 (0.78%) Firmware
7 5 (0.78%) VMware ESXi
8 4 (0.62%) BitLocker
8 4 (0.62%) Microsoft App-V
9 2 (0.31%) HDFS
9 2 (0.31%) Terminal Services
9 2 (0.31%) Virtual Desktop
9 2 (0.31%) vSphere
10 1 (0.16%) Sendmail
10 1 (0.16%) VMware NSX
10 1 (0.16%) XenApp
Systems Management
1 54 (8.40%) Ansible
2 52 (8.09%) Opscode Chef
3 44 (6.84%) SCCM
4 34 (5.29%) Kibana
5 30 (4.67%) Microsoft Intune
6 29 (4.51%) Grafana
6 29 (4.51%) Kubernetes
7 28 (4.35%) WSUS
8 26 (4.04%) Puppet
9 13 (2.02%) Terraform
10 10 (1.56%) Jamf Pro
11 6 (0.93%) Active Directory Federation Services
12 5 (0.78%) BMC PATROL
12 5 (0.78%) Cisco CUCM
12 5 (0.78%) SCSM
13 4 (0.62%) Cisco UCCX
13 4 (0.62%) Data Guard
13 4 (0.62%) IBM BigFix
13 4 (0.62%) Oracle RMAN
13 4 (0.62%) SolarWinds Orion
Vendors
1 209 (32.50%) Microsoft
2 94 (14.62%) VMware
3 59 (9.18%) Oracle
4 54 (8.40%) Cisco
5 47 (7.31%) ServiceNow
6 35 (5.44%) SAP
7 23 (3.58%) Veeam
8 21 (3.27%) Citrix
9 18 (2.80%) PayPal
10 13 (2.02%) IFS
11 12 (1.87%) Palo Alto
12 10 (1.56%) Barracuda Networks
12 10 (1.56%) Censornet
12 10 (1.56%) Remedy
13 9 (1.40%) Juniper
13 9 (1.40%) Symantec
14 8 (1.24%) Ariba
14 8 (1.24%) Polycom
14 8 (1.24%) Siemens
15 7 (1.09%) Avaya