Period
to 21 January 2019

The following table provides summary statistics for permanent job vacancies advertised in the South East with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 21 January 2019 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
England > South East
6 months to
21 Jan 2019
Same period 2018 Same period 2017
Rank 116 108 82
Rank change year-on-year -8 -26 0
Permanent jobs citing SLA 704 886 1,093
As % of all permanent IT jobs advertised in the South East 2.65% 2.89% 3.45%
As % of the Quality Assurance & Compliance category 18.72% 23.53% 28.00%
Number of salaries quoted 571 761 898
South East median annual salary £40,000 £34,000 £37,500
Median salary % change year-on-year +17.65% -9.33% -
10th Percentile £22,300 £20,750 £20,350
90th Percentile £65,000 £66,250 £61,250
England median annual salary £40,000 £35,000 £37,500
% change year-on-year +14.29% -6.67% -

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the South East with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
South East
Permanent vacancies with a requirement for quality assurance or compliance skills 3,760 3,765 3,904
As % of all permanent IT jobs advertised in the South East 14.15% 12.29% 12.31%
Number of salaries quoted 2,994 3,008 3,118
South East median annual salary £47,500 £45,000 £45,000
Median salary % change year-on-year +5.56% - -
10th Percentile £27,500 £25,750 £26,000
90th Percentile £72,500 £73,750 £67,500
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% -

SLA
Job Vacancy Trend in the South East

Job postings citing SLA as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for SLA in the South East

SLA
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in the South East.

Salary trend for SLA in the South East

SLA
Salary Histogram in the South East

The salary distribution of IT jobs citing SLA in the South East over the 6 months to 21 January 2019.

Salary histogram for SLA in the South East

SLA
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the South East region over the 6 months to 21 January 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thames Valley +7 266 £42,500 +6.25% 40
Hampshire -33 170 £37,500 +33.93% 26
Surrey +9 153 £35,000 -17.65% 16
Berkshire -1 147 £40,000 - 24
Buckinghamshire +18 89 £40,000 +23.08% 16
West Sussex -23 48 £50,000 +11.11% 7
Kent +21 31 £32,500 +4.00% 8
Oxfordshire -15 30 £61,250 +16.67%
East Sussex +16 20 £42,500 +49.12%
Middlesex +5 3 £47,500 -
Home Counties - 1 £65,000 -
SLA
England

For the 6 months to 21 January 2019, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South East region with a requirement for SLA.

1 327 (46.45%) ITIL
2 279 (39.63%) Windows
3 213 (30.26%) Microsoft
4 159 (22.59%) Active Directory
5 146 (20.74%) Service Delivery
6 135 (19.18%) Microsoft Office
7 107 (15.20%) Linux
8 103 (14.63%) Service Management
8 103 (14.63%) Office 365
9 102 (14.49%) SQL
10 98 (13.92%) Problem-Solving
11 93 (13.21%) Incident Management
12 91 (12.93%) Windows Server
13 87 (12.36%) Windows 7
14 84 (11.93%) Problem Management
15 82 (11.65%) Firewall
16 77 (10.94%) Root Cause Analysis
17 76 (10.80%) Unix
17 76 (10.80%) Finance
18 75 (10.65%) SQL Server
18 75 (10.65%) TCP/IP
19 74 (10.51%) Cisco
20 70 (9.94%) Oracle
20 70 (9.94%) VMware
21 64 (9.09%) Degree
22 62 (8.81%) WAN
23 61 (8.66%) Windows 10
24 60 (8.52%) LAN
24 60 (8.52%) Change Management
25 59 (8.38%) Management Information System

SLA
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 50 (7.10%) MS Exchange
2 26 (3.69%) SharePoint
2 26 (3.69%) WebLogic
3 25 (3.55%) IIS
4 22 (3.13%) MQSeries
5 14 (1.99%) Exchange Server 2010
6 10 (1.42%) BizTalk Server
7 7 (0.99%) Exchange Server 2003
8 6 (0.85%) IBM Domino
8 6 (0.85%) NetWeaver
9 5 (0.71%) SharePoint 2013
9 5 (0.71%) WebSphere
10 4 (0.57%) Exchange Server 2007
10 4 (0.57%) JBoss
10 4 (0.57%) Tomcat
11 3 (0.43%) Apache
11 3 (0.43%) Elasticsearch
11 3 (0.43%) Skype for Business
12 2 (0.28%) Exchange Server 2013
12 2 (0.28%) MS Project Server
Applications
1 135 (19.18%) Microsoft Office
2 59 (8.38%) Microsoft Excel
3 27 (3.84%) Microsoft PowerPoint
4 21 (2.98%) MS Visio
5 8 (1.14%) Spreadsheet
6 7 (0.99%) Microsoft Project
7 4 (0.57%) Acrobat
8 1 (0.14%) Open Workbench
Business Applications
1 10 (1.42%) assyst
2 9 (1.28%) Remedy ITSM
3 5 (0.71%) Dynamics CRM
4 2 (0.28%) SAP S/4HANA
5 1 (0.14%) Demantra
5 1 (0.14%) Dynamics AX
5 1 (0.14%) Magento
5 1 (0.14%) Oracle 11i
5 1 (0.14%) Oracle ASCP
5 1 (0.14%) Oracle CRM
5 1 (0.14%) Oracle EBS
5 1 (0.14%) Oracle EBS R12
5 1 (0.14%) Sage X3
5 1 (0.14%) SAP ERP
5 1 (0.14%) SAP Forecasting and Replenishment
5 1 (0.14%) SAP GRC
5 1 (0.14%) SAP IS-U
5 1 (0.14%) Siebel CRM
Cloud Services
1 103 (14.63%) Office 365
2 40 (5.68%) Microsoft Azure
3 27 (3.84%) Amazon AWS
4 10 (1.42%) Cloud Computing
5 9 (1.28%) Azure Active Directory
6 7 (0.99%) IaaS
7 6 (0.85%) PaaS
8 4 (0.57%) AWS CloudFormation
8 4 (0.57%) OneDrive
8 4 (0.57%) SaaS
8 4 (0.57%) Yammer
9 3 (0.43%) Amazon CloudWatch
9 3 (0.43%) Amazon EC2
9 3 (0.43%) Amazon S3
9 3 (0.43%) G Suite
9 3 (0.43%) Virtual Private Cloud
10 2 (0.28%) OpenShift
11 1 (0.14%) Boomi
11 1 (0.14%) Dynamics 365
11 1 (0.14%) Google Cloud Platform
Communications & Networking
1 82 (11.65%) Firewall
2 75 (10.65%) TCP/IP
3 62 (8.81%) WAN
4 60 (8.52%) LAN
5 48 (6.82%) VPN
6 37 (5.26%) Internet
7 34 (4.83%) DNS
8 26 (3.69%) Network Security
9 25 (3.55%) MPLS
9 25 (3.55%) VoIP
10 21 (2.98%) DHCP
11 20 (2.84%) Wireless
12 17 (2.41%) SAN
12 17 (2.41%) Unified Communications
12 17 (2.41%) Wi-Fi
13 15 (2.13%) PBX
14 14 (1.99%) Remote Desktop
15 12 (1.70%) Ethernet
15 12 (1.70%) Intrusion Detection
15 12 (1.70%) VLAN
Database & Business Intelligence
1 75 (10.65%) SQL Server
2 21 (2.98%) Oracle Reports
3 19 (2.70%) SQL Server 2008
4 16 (2.27%) SQL Server 2012
5 15 (2.13%) Relational Database
6 14 (1.99%) RDBMS
7 12 (1.70%) Oracle Database
8 11 (1.56%) Data Lake
8 11 (1.56%) SQL Server Integration Services
8 11 (1.56%) SQL Server Reporting Services
9 9 (1.28%) Hadoop
10 8 (1.14%) SQL Server 2014
10 8 (1.14%) SQL Server 2016
11 7 (0.99%) Adabas
11 7 (0.99%) BusinessObjects
12 6 (0.85%) Data Warehouse
12 6 (0.85%) MS Access
12 6 (0.85%) Oracle Database 11g
12 6 (0.85%) SAP HANA
12 6 (0.85%) SQL Server 2000
Development Applications
1 8 (1.14%) JIRA
1 8 (1.14%) Oracle Forms
2 3 (0.43%) Subversion
3 2 (0.28%) Atlassian Bamboo
3 2 (0.28%) LSMW
3 2 (0.28%) Maven
3 2 (0.28%) Redmine
4 1 (0.14%) Git (software)
4 1 (0.14%) Jenkins
4 1 (0.14%) JMeter
4 1 (0.14%) SQL Server Management Studio (SSMS)
4 1 (0.14%) Vagrant
General
1 76 (10.80%) Finance
2 44 (6.25%) Telecoms
3 29 (4.12%) Back Office
4 26 (3.69%) Retail
5 24 (3.41%) Legal
6 16 (2.27%) Law
7 15 (2.13%) Billing
8 7 (0.99%) Manufacturing
9 6 (0.85%) Advertising
9 6 (0.85%) Marketing
10 5 (0.71%) Banking
11 4 (0.57%) Electronics
12 3 (0.43%) Italian Language
12 3 (0.43%) Military
13 2 (0.28%) French Language
13 2 (0.28%) German Language
14 1 (0.14%) Dutch Language
14 1 (0.14%) Games
14 1 (0.14%) Portuguese Language
14 1 (0.14%) Swedish Language
Job Titles
1 219 (31.11%) Analyst
2 96 (13.64%) Support Analyst
3 78 (11.08%) Service Analyst
4 69 (9.80%) Service Desk Analyst
4 69 (9.80%) Service Manager
5 65 (9.23%) Support Engineer
6 43 (6.11%) Applications Support
7 41 (5.82%) Services Delivery Manager
8 39 (5.54%) Delivery Manager
9 37 (5.26%) IT Support
10 36 (5.11%) 2nd Line Support
11 33 (4.69%) 1st Line Support
12 30 (4.26%) Applications Support Analyst
12 30 (4.26%) IT Manager
12 30 (4.26%) Team Leader
13 29 (4.12%) Network Engineer
14 28 (3.98%) 1st Line Support Analyst
15 27 (3.84%) Desktop Support
16 26 (3.69%) IT Analyst
17 24 (3.41%) 2nd Line Engineer
Libraries, Frameworks & Software Standards
1 28 (3.98%) Middleware
2 20 (2.84%) .NET
3 16 (2.27%) Oracle Fusion
4 13 (1.85%) Web Services
5 10 (1.42%) ASP.NET
6 9 (1.28%) XML
7 8 (1.14%) .NET Framework
8 7 (0.99%) EDI
9 6 (0.85%) Regular Expression
10 5 (0.71%) J2EE
10 5 (0.71%) SAP Fiori
10 5 (0.71%) SAP PI
11 4 (0.57%) SAP ALE
11 4 (0.57%) XML Messaging
12 3 (0.43%) CGI
12 3 (0.43%) CSS
12 3 (0.43%) HTML
12 3 (0.43%) IDoc
12 3 (0.43%) SAP XI
12 3 (0.43%) XML Schema
Miscellaneous
1 59 (8.38%) Management Information System
2 52 (7.39%) Analytical Skills
3 45 (6.39%) Data Centre
4 32 (4.55%) Self-Motivation
5 30 (4.26%) Driving Licence
6 20 (2.84%) Virtual Team
7 15 (2.13%) e-Learning
8 11 (1.56%) Clustering
9 10 (1.42%) Blackberry
9 10 (1.42%) Handset
10 9 (1.28%) Data Protection Act
10 9 (1.28%) iPhone
10 9 (1.28%) Replication
11 8 (1.14%) EMC VNX
11 8 (1.14%) EPoS
11 8 (1.14%) Reinsurance
12 7 (0.99%) Security Operations Centre
12 7 (0.99%) Video Conferencing
13 6 (0.85%) Fintech
14 5 (0.71%) Hybrid Cloud
Operating Systems
1 279 (39.63%) Windows
2 107 (15.20%) Linux
3 91 (12.93%) Windows Server
4 87 (12.36%) Windows 7
5 76 (10.80%) Unix
6 61 (8.66%) Windows 10
7 35 (4.97%) Windows Server 2008
8 23 (3.27%) Windows Server 2012
8 23 (3.27%) Windows XP
9 22 (3.13%) Windows 8
10 19 (2.70%) Windows 2000
11 15 (2.13%) Android
12 14 (1.99%) Solaris
13 12 (1.70%) CentOS
14 10 (1.42%) Red Hat Enterprise Linux
14 10 (1.42%) Ubuntu
15 9 (1.28%) AIX
16 8 (1.14%) Mac OS
17 7 (0.99%) Apple iOS
17 7 (0.99%) HPUX
Processes & Methodologies
1 327 (46.45%) ITIL
2 146 (20.74%) Service Delivery
3 103 (14.63%) Service Management
4 98 (13.92%) Problem-Solving
5 93 (13.21%) Incident Management
6 84 (11.93%) Problem Management
7 77 (10.94%) Root Cause Analysis
8 60 (8.52%) Change Management
9 51 (7.24%) Information Security
10 50 (7.10%) Agile Software Development
10 50 (7.10%) Continuous Improvement
11 48 (6.82%) ITSM
12 39 (5.54%) Mentoring
12 39 (5.54%) Stakeholder Management
13 37 (5.26%) Project Management
14 33 (4.69%) Disaster Recovery
15 32 (4.55%) Security Management
16 30 (4.26%) Data Protection
16 30 (4.26%) Line Management
17 29 (4.12%) ITIL V3
Programming Languages
1 102 (14.49%) SQL
2 16 (2.27%) Java
3 15 (2.13%) Shell Script
4 12 (1.70%) C#
5 11 (1.56%) PL/SQL
5 11 (1.56%) T-SQL
6 10 (1.42%) Bash Shell
7 9 (1.28%) Python
8 7 (0.99%) PowerShell
9 6 (0.85%) Perl
10 5 (0.71%) C
10 5 (0.71%) JavaScript
11 4 (0.57%) ABAP
12 2 (0.28%) Korn
13 1 (0.14%) Ruby
13 1 (0.14%) VB
13 1 (0.14%) XPath
Qualifications
1 64 (9.09%) Degree
2 59 (8.38%) Security Cleared
3 52 (7.39%) ITIL Certification
4 51 (7.24%) SC Cleared
5 45 (6.39%) Cisco Certification
6 37 (5.26%) Microsoft Certification
7 31 (4.40%) CCNA
8 27 (3.84%) CCNP
9 26 (3.69%) MCSE
10 22 (3.13%) DV Cleared
11 16 (2.27%) VMware Certified Professional (VCP)
12 15 (2.13%) ITIL Foundation Certificate
12 15 (2.13%) JNCIA
13 13 (1.85%) ISEB
14 12 (1.70%) A+ Certification
14 12 (1.70%) MCSA
15 11 (1.56%) PMP
16 10 (1.42%) MCP
16 10 (1.42%) PMI Certification
17 9 (1.28%) HNC
Quality Assurance & Compliance
1 25 (3.55%) GDPR
2 21 (2.98%) ISO/IEC 27001
3 15 (2.13%) QA
4 9 (1.28%) Sarbanes-Oxley
5 8 (1.14%) Cyber Essentials
6 7 (0.99%) ISO/IEC 20000
6 7 (0.99%) PCI DSS
7 6 (0.85%) PMO
8 4 (0.57%) Data Quality
9 2 (0.28%) COBIT
9 2 (0.28%) P3O
System Software
1 159 (22.59%) Active Directory
2 52 (7.39%) VMware Infrastructure
3 28 (3.98%) Hyper-V
4 26 (3.69%) Virtual Machines
5 16 (2.27%) XenDesktop
6 15 (2.13%) VMware ESXi
6 15 (2.13%) XenApp
7 11 (1.56%) vSphere
8 10 (1.42%) Firmware
9 8 (1.14%) EMC RecoverPoint
9 8 (1.14%) Oracle RAC
10 7 (0.99%) Virtual Servers
11 5 (0.71%) GPFS
11 5 (0.71%) Veritas Cluster Server
12 4 (0.57%) Snort
13 3 (0.43%) Docker
13 3 (0.43%) Terminal Server
13 3 (0.43%) Virtual Desktop
14 2 (0.28%) ISA Server
14 2 (0.28%) VMware NSX
Systems Management
1 25 (3.55%) Puppet
2 23 (3.27%) SCCM
3 18 (2.56%) Oracle Enterprise Manager
4 13 (1.85%) Nagios
5 9 (1.28%) Norton AntiVirus
6 7 (0.99%) SCOM
7 6 (0.85%) Suricata
7 6 (0.85%) Systems Management Server (SMS)
8 5 (0.71%) Data Guard
8 5 (0.71%) Oracle RMAN
8 5 (0.71%) Perfmon
8 5 (0.71%) WSUS
8 5 (0.71%) ZABBIX
9 4 (0.57%) Proventia
10 3 (0.43%) FortiGate
10 3 (0.43%) Grafana
10 3 (0.43%) Kibana
10 3 (0.43%) Microsoft Clustering
10 3 (0.43%) Microsoft Intune
10 3 (0.43%) vCenter Server
Vendors
1 213 (30.26%) Microsoft
2 74 (10.51%) Cisco
3 70 (9.94%) Oracle
3 70 (9.94%) VMware
4 51 (7.24%) Citrix
5 43 (6.11%) HP
6 37 (5.26%) ServiceNow
7 32 (4.55%) IBM
8 31 (4.40%) SAP
9 29 (4.12%) Remedy
10 28 (3.98%) Juniper
10 28 (3.98%) SolarWinds
11 20 (2.84%) Apple
12 16 (2.27%) Virgin Media
13 15 (2.13%) CheckPoint
13 15 (2.13%) Palo Alto
14 14 (1.99%) iManage
14 14 (1.99%) Sony
15 13 (1.85%) NetApp
16 12 (1.70%) Red Hat