Period
to 13 April 2021

The following table provides summary statistics for permanent job vacancies advertised in the South East with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 13 April 2021 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
England > South East
6 months to
13 Apr 2021
Same period 2020 Same period 2019
Rank 120 104 103
Rank change year-on-year -16 -1 +10
Permanent jobs citing SLA 327 605 819
As % of all permanent jobs advertised in the South East 2.63% 2.93% 3.08%
As % of the Quality Assurance & Compliance category 17.81% 20.96% 21.08%
Number of salaries quoted 188 459 634
10th Percentile £24,925 £23,000 £22,750
25th Percentile £28,125 £26,250 £26,375
Median annual salary (50th Percentile) £42,500 £38,950 £41,000
Median % change year-on-year +9.11% -5.00% +26.15%
75th Percentile £58,750 £53,750 £56,000
90th Percentile £77,500 £65,000 £67,500
England median annual salary £40,500 £37,500 £37,500
% change year-on-year +8.00% - +7.14%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the South East with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
South East
Permanent vacancies with a requirement for quality assurance or compliance skills 1,836 2,887 3,885
As % of all permanent IT jobs advertised in the South East 14.75% 14.00% 14.59%
Number of salaries quoted 1,216 2,267 3,052
10th Percentile £30,000 £28,750 £27,500
25th Percentile £40,938 £37,500 £36,250
Median annual salary (50th Percentile) £50,000 £51,500 £50,000
Median % change year-on-year -2.91% +3.00% +11.11%
75th Percentile £65,000 £67,500 £61,250
90th Percentile £77,500 £78,750 £72,500
England median annual salary £55,000 £52,500 £50,000
% change year-on-year +4.76% +5.00% -

SLA
Job Vacancy Trend in the South East

Job postings citing SLA as a proportion of all IT jobs advertised in the South East.

Job vacancy trend for SLA in the South East

SLA
Salary Trend in the South East

3-month moving average salary quoted in jobs citing SLA in the South East.

Salary trend for SLA in the South East

SLA
Salary Histogram in the South East

Salary distribution for jobs citing SLA in the South East over the 6 months to 13 April 2021.

Salary histogram for SLA in the South East

SLA
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the South East region over the 6 months to 13 April 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thames Valley -21 89 £46,250 +18.74% 27
Hampshire +15 88 £35,000 -9.68% 15
West Sussex +23 75 £52,500 +23.53% 3
Surrey -25 41 £42,500 +30.77% 4
Buckinghamshire +14 39 £43,000 +14.67% 6
Berkshire -36 37 £45,000 +15.53% 15
East Sussex -5 21 £42,500 +6.25% 2
Oxfordshire +30 13 £53,125 +32.81% 6
Kent 0 10 £33,750 -3.57% 6
Sussex -10 1 £80,000 +28.00% 1
SLA
England

For the 6 months to 13 April 2021, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South East region with a requirement for SLA.

1 182 (55.66%) ITIL
2 150 (45.87%) Microsoft
3 127 (38.84%) Windows
4 91 (27.83%) Service Management
5 85 (25.99%) Active Directory
6 75 (22.94%) Microsoft 365
7 71 (21.71%) GDPR
8 65 (19.88%) Windows 10
9 64 (19.57%) Service Delivery
10 61 (18.65%) Digital Economy
11 55 (16.82%) Problem-Solving
12 54 (16.51%) Line Management
12 54 (16.51%) Azure
13 52 (15.90%) Security Cleared
14 49 (14.98%) Time Management
15 43 (13.15%) ISO/IEC 27001
16 41 (12.54%) SQL
16 41 (12.54%) Windows Server
17 40 (12.23%) DNS
17 40 (12.23%) Finance
18 38 (11.62%) Incident Management
18 38 (11.62%) SC Cleared
19 37 (11.31%) Citrix
20 34 (10.40%) Data Centre
21 33 (10.09%) DHCP
22 32 (9.79%) Agile Software Development
23 31 (9.48%) ITIL Certification
24 29 (8.87%) SaaS
25 28 (8.56%) Driving Licence
25 28 (8.56%) SharePoint

SLA
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 28 (8.56%) SharePoint
2 17 (5.20%) MS Exchange
3 6 (1.83%) IIS
4 5 (1.53%) Cloud Foundry
4 5 (1.53%) Elasticsearch
4 5 (1.53%) GemFire
5 2 (0.61%) Confluence
5 2 (0.61%) Exchange Server 2010
5 2 (0.61%) Skype for Business
6 1 (0.31%) Apache
6 1 (0.31%) nginx
6 1 (0.31%) SAS
6 1 (0.31%) SharePoint 2010
Applications
1 23 (7.03%) Microsoft Office
2 5 (1.53%) Microsoft Excel
2 5 (1.53%) Microsoft PowerPoint
Business Applications
1 2 (0.61%) Dynamics CRM
2 1 (0.31%) Dynamics AX
2 1 (0.31%) NetSuite
2 1 (0.31%) SAP S/4HANA
Cloud Services
1 75 (22.94%) Microsoft 365
2 54 (16.51%) Azure
3 29 (8.87%) SaaS
4 24 (7.34%) AWS
5 19 (5.81%) Azure Active Directory
6 12 (3.67%) IaaS
7 8 (2.45%) GCP
7 8 (2.45%) PaaS
8 6 (1.83%) Serverless
9 5 (1.53%) GitHub
10 4 (1.22%) Azure Functions
10 4 (1.22%) Cloud Computing
10 4 (1.22%) Dynamics 365
10 4 (1.22%) OneDrive
11 3 (0.92%) Power Platform
12 1 (0.31%) Amazon CloudWatch
12 1 (0.31%) Datadog
12 1 (0.31%) Logic Apps
12 1 (0.31%) Mimecast
12 1 (0.31%) SuccessFactors
Communications & Networking
1 40 (12.23%) DNS
2 33 (10.09%) DHCP
3 26 (7.95%) Firewall
4 18 (5.50%) TCP/IP
5 16 (4.89%) VPN
6 12 (3.67%) SAN
7 11 (3.36%) Wireless
8 10 (3.06%) Internet
9 9 (2.75%) VLAN
10 8 (2.45%) IP Telephony
10 8 (2.45%) Network Security
11 7 (2.14%) Remote Desktop
12 6 (1.83%) Skype
13 5 (1.53%) Calico
14 4 (1.22%) LAN
14 4 (1.22%) MPLS
15 3 (0.92%) Intrusion Detection
15 3 (0.92%) Unified Communications
15 3 (0.92%) WAN
16 2 (0.61%) Cisco ASA
Database & Business Intelligence
1 15 (4.59%) SQL Server
2 12 (3.67%) PostgreSQL
3 6 (1.83%) MySQL
4 4 (1.22%) Apache Hive
4 4 (1.22%) Big Data
4 4 (1.22%) BigQuery
4 4 (1.22%) Hadoop
5 3 (0.92%) Azure SQL Database
5 3 (0.92%) Data Warehouse
5 3 (0.92%) Power BI
6 2 (0.61%) MongoDB
6 2 (0.61%) SQL Server Integration Services
6 2 (0.61%) SQL Server Reporting Services
7 1 (0.31%) Amazon RDS
7 1 (0.31%) Electronic Patient Records
7 1 (0.31%) Geospatial Data
7 1 (0.31%) GIS
7 1 (0.31%) SAP HANA
7 1 (0.31%) SQL Server 2008
Development Applications
1 6 (1.83%) Jenkins
1 6 (1.83%) JIRA
2 5 (1.53%) Cucumber
2 5 (1.53%) Git (software)
2 5 (1.53%) Gradle
2 5 (1.53%) gulp
2 5 (1.53%) Protractor
2 5 (1.53%) Selenium
2 5 (1.53%) Sonatype Nexus
3 2 (0.61%) Rational Rhapsody
3 2 (0.61%) Team Foundation Server
4 1 (0.31%) Ant
General
1 61 (18.65%) Digital Economy
2 40 (12.23%) Finance
3 25 (7.65%) Legal
4 20 (6.12%) Games
5 16 (4.89%) Telecoms
6 12 (3.67%) Law
6 12 (3.67%) Marketing
7 10 (3.06%) Retail
8 8 (2.45%) Banking
9 5 (1.53%) Automotive
10 4 (1.22%) Billing
11 3 (0.92%) Public Sector
12 2 (0.61%) Manufacturing
13 1 (0.31%) Aerospace
13 1 (0.31%) Local Government
13 1 (0.31%) Military
Job Titles
1 65 (19.88%) Analyst
2 48 (14.68%) Service Analyst
3 42 (12.84%) Service Desk Analyst
4 33 (10.09%) IT Support
4 33 (10.09%) Team Leader
5 27 (8.26%) IT Analyst
6 25 (7.65%) Service Desk Team Leader
7 23 (7.03%) IT Manager
7 23 (7.03%) Service Manager
7 23 (7.03%) Support Engineer
8 20 (6.12%) Applications Support
9 16 (4.89%) IT Engineer
9 16 (4.89%) Service Desk Manager
9 16 (4.89%) Support Analyst
10 13 (3.98%) Administrator
10 13 (3.98%) Network Engineer
10 13 (3.98%) Service Desk Engineer
11 12 (3.67%) 2nd Line Support
12 11 (3.36%) Support Technician
13 10 (3.06%) Service Desk Agent
Libraries, Frameworks & Software Standards
1 6 (1.83%) Elastic Stack
2 5 (1.53%) .NET
2 5 (1.53%) AngularJS
2 5 (1.53%) J2EE
2 5 (1.53%) Kafka
2 5 (1.53%) Node.js
2 5 (1.53%) RabbitMQ
2 5 (1.53%) Spring
2 5 (1.53%) Spring Boot
2 5 (1.53%) Spring Integration
2 5 (1.53%) WireMock
3 3 (0.92%) SAML
4 2 (0.61%) HTML
4 2 (0.61%) Middleware
4 2 (0.61%) REST
4 2 (0.61%) YAML
5 1 (0.31%) 802.1X
5 1 (0.31%) ASP.NET Core
5 1 (0.31%) JSON
5 1 (0.31%) RESTful
Miscellaneous
1 34 (10.40%) Data Centre
2 28 (8.56%) Driving Licence
3 23 (7.03%) Analytical Skills
3 23 (7.03%) Management Information System
4 14 (4.28%) Self-Motivation
5 9 (2.75%) Clustering
5 9 (2.75%) PMI
5 9 (2.75%) Private Cloud
6 8 (2.45%) iSeries
6 8 (2.45%) Replication
7 4 (1.22%) PKI
8 3 (0.92%) Cloud Native
8 3 (0.92%) CMDB
8 3 (0.92%) Public Cloud
8 3 (0.92%) SCADA
9 2 (0.61%) Analytical Mindset
9 2 (0.61%) Fat Client
9 2 (0.61%) LIMS
9 2 (0.61%) Thin Client
10 1 (0.31%) NHS
Operating Systems
1 127 (38.84%) Windows
2 65 (19.88%) Windows 10
3 41 (12.54%) Windows Server
4 17 (5.20%) Linux
5 13 (3.98%) Windows Server 2012
5 13 (3.98%) Windows Server 2016
6 7 (2.14%) Windows 7
7 6 (1.83%) Windows Server 2008
7 6 (1.83%) Windows Server 2019
8 5 (1.53%) Windows Server 2003
9 3 (0.92%) Unix
9 3 (0.92%) Windows 2000 Server
9 3 (0.92%) Windows XP
10 1 (0.31%) CentOS
10 1 (0.31%) Mac OS
10 1 (0.31%) Red Hat Enterprise Linux
10 1 (0.31%) Windows 8
Processes & Methodologies
1 182 (55.66%) ITIL
2 91 (27.83%) Service Management
3 64 (19.57%) Service Delivery
4 55 (16.82%) Problem-Solving
5 54 (16.51%) Line Management
6 49 (14.98%) Time Management
7 38 (11.62%) Incident Management
8 32 (9.79%) Agile Software Development
9 27 (8.26%) Coaching
9 27 (8.26%) DevOps
9 27 (8.26%) Information Security
10 26 (7.95%) Problem Management
11 23 (7.03%) Change Management
11 23 (7.03%) Document Management
11 23 (7.03%) Escalation Management
12 22 (6.73%) Configuration Management
13 21 (6.42%) Disaster Recovery
14 19 (5.81%) ITSM
14 19 (5.81%) Quality Management
15 18 (5.50%) Asset Management
Programming Languages
1 41 (12.54%) SQL
2 20 (6.12%) Python
3 16 (4.89%) C
4 14 (4.28%) Java
5 11 (3.36%) PowerShell
6 10 (3.06%) JavaScript
7 9 (2.75%) Ruby
8 7 (2.14%) Bash Shell
9 6 (1.83%) Go
9 6 (1.83%) PHP
10 5 (1.53%) C#
11 3 (0.92%) VB
11 3 (0.92%) VBScript
12 1 (0.31%) Perl
12 1 (0.31%) Shell Script
12 1 (0.31%) T-SQL
Qualifications
1 52 (15.90%) Security Cleared
2 38 (11.62%) SC Cleared
3 31 (9.48%) ITIL Certification
4 27 (8.26%) ITIL Foundation Certificate
5 17 (5.20%) Cisco Certification
6 16 (4.89%) CCNA
7 11 (3.36%) A+ Certification
7 11 (3.36%) CCNP
7 11 (3.36%) Degree
7 11 (3.36%) DV Cleared
8 10 (3.06%) Microsoft Certification
9 9 (2.75%) PMI Certification
10 7 (2.14%) MCP
10 7 (2.14%) MCSE
11 5 (1.53%) Computer Science Degree
11 5 (1.53%) OCP
11 5 (1.53%) Oracle Certification
12 4 (1.22%) BPSS Clearance
12 4 (1.22%) MCSA
13 3 (0.92%) CISSP
Quality Assurance & Compliance
1 71 (21.71%) GDPR
2 43 (13.15%) ISO/IEC 27001
3 22 (6.73%) ISO 9001
4 20 (6.12%) QA
5 19 (5.81%) ISO/IEC 20000
6 16 (4.89%) BS25999
7 6 (1.83%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
8 3 (0.92%) ISO 22301
9 2 (0.61%) PMO
System Software
1 85 (25.99%) Active Directory
2 19 (5.81%) VMware Infrastructure
3 17 (5.20%) Hyper-V
4 9 (2.75%) Firmware
5 8 (2.45%) Virtual Machines
6 6 (1.83%) vSphere
7 5 (1.53%) VMware ESXi
8 4 (1.22%) NFS
9 3 (0.92%) XenApp
10 2 (0.61%) DFS Replication
11 1 (0.31%) BitLocker
11 1 (0.31%) Terminal Server
11 1 (0.31%) Terminal Services
Systems Management
1 16 (4.89%) SCCM
2 15 (4.59%) Microsoft Intune
3 11 (3.36%) Ansible
4 8 (2.45%) Opscode Chef
5 7 (2.14%) Kubernetes
6 6 (1.83%) Grafana
6 6 (1.83%) Kibana
6 6 (1.83%) Terraform
7 4 (1.22%) Puppet
7 4 (1.22%) SCVMM
7 4 (1.22%) vCenter Server
7 4 (1.22%) WSUS
8 3 (0.92%) McAfee ePO
8 3 (0.92%) Microsoft Clustering
8 3 (0.92%) Systems Management Server (SMS)
9 2 (0.61%) Microsoft Data Protection Manager
9 2 (0.61%) SCOM
9 2 (0.61%) SCSM
10 1 (0.31%) Cisco CUCM
10 1 (0.31%) Cisco UCCX
Vendors
1 150 (45.87%) Microsoft
2 37 (11.31%) Citrix
3 28 (8.56%) VMware
4 24 (7.34%) ServiceNow
5 13 (3.98%) Cisco
5 13 (3.98%) IBM
6 12 (3.67%) CheckPoint
6 12 (3.67%) McAfee
7 10 (3.06%) Dell
7 10 (3.06%) Palo Alto
7 10 (3.06%) Veeam
8 9 (2.75%) Apple
8 9 (2.75%) Blue Coat
8 9 (2.75%) SAP
9 8 (2.45%) HP
9 8 (2.45%) Oracle
10 6 (1.83%) Adobe
11 5 (1.53%) Avaya
11 5 (1.53%) Google
11 5 (1.53%) Sun