Period
to 29 July 2021

The following table provides summary statistics for permanent job vacancies advertised in the South East with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 29 July 2021 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
England > South East
6 months to
29 Jul 2021
Same period 2020 Same period 2019
Rank 106 127 97
Rank change year-on-year +21 -30 +13
Permanent jobs citing SLA 526 281 890
As % of all permanent jobs advertised in the South East 3.22% 2.35% 3.37%
As % of the Quality Assurance & Compliance category 21.73% 17.52% 23.23%
Number of salaries quoted 272 214 641
10th Percentile £24,750 £23,538 £22,300
25th Percentile £27,000 £28,500 £26,250
Median annual salary (50th Percentile) £35,750 £39,475 £40,000
Median % change year-on-year -9.44% -1.31% -
75th Percentile £55,000 £50,000 £53,750
90th Percentile £72,500 £69,549 £67,500
England median annual salary £40,000 £40,000 £40,000

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the South East with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
South East
Permanent vacancies with a requirement for quality assurance or compliance skills 2,421 1,604 3,831
As % of all permanent IT jobs advertised in the South East 14.81% 13.43% 14.50%
Number of salaries quoted 1,553 1,292 2,951
10th Percentile £30,000 £29,500 £27,500
25th Percentile £37,500 £38,475 £36,250
Median annual salary (50th Percentile) £50,000 £50,000 £50,000
75th Percentile £63,750 £65,000 £61,375
90th Percentile £75,000 £77,500 £75,000
England median annual salary £55,000 £53,700 £50,000
% change year-on-year +2.42% +7.40% -

SLA
Job Vacancy Trend in the South East

Job postings citing SLA as a proportion of all IT jobs advertised in the South East.

Job vacancy trend for SLA in the South East

SLA
Salary Trend in the South East

3-month moving average salary quoted in jobs citing SLA in the South East.

Salary trend for SLA in the South East

SLA
Salary Histogram in the South East

Salary distribution for jobs citing SLA in the South East over the 6 months to 29 July 2021.

Salary histogram for SLA in the South East

SLA
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the South East region over the 6 months to 29 July 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thames Valley +26 182 £42,500 +9.11% 35
Hampshire +2 162 £31,500 -21.25% 23
Berkshire -10 92 £36,000 -7.57% 15
Surrey -29 68 £37,000 -3.90% 23
West Sussex +27 64 £52,500 +23.53% 5
Buckinghamshire -2 46 £41,000 -8.89% 12
Oxfordshire +21 44 £55,000 +57.14% 8
East Sussex -6 31 £32,500 -18.75% 5
Kent -30 11 £35,000 - 10
SLA
England

For the 6 months to 29 July 2021, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South East region with a requirement for SLA.

1 231 (43.92%) Social Skills
2 221 (42.02%) ITIL
3 169 (32.13%) Microsoft
4 128 (24.33%) Service Delivery
5 115 (21.86%) Windows
6 110 (20.91%) Service Management
7 97 (18.44%) Microsoft 365
7 97 (18.44%) Problem-Solving
8 91 (17.30%) Degree
9 89 (16.92%) Azure
10 83 (15.78%) Finance
11 82 (15.59%) VMware
12 80 (15.21%) Management Information System
13 76 (14.45%) DevOps
14 74 (14.07%) Active Directory
14 74 (14.07%) Problem Management
15 70 (13.31%) Security Cleared
16 67 (12.74%) Agile Software Development
17 66 (12.55%) Retail
18 65 (12.36%) Line Management
19 63 (11.98%) SQL
19 63 (11.98%) AWS
20 59 (11.22%) Windows Server
21 56 (10.65%) Self-Motivation
21 56 (10.65%) Time Management
21 56 (10.65%) Facilities Management
22 55 (10.46%) Python
22 55 (10.46%) Windows 10
23 53 (10.08%) Java
24 52 (9.89%) DNS

SLA
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 31 (5.89%) Elasticsearch
2 29 (5.51%) Cloud Foundry
2 29 (5.51%) GemFire
3 26 (4.94%) SharePoint
4 17 (3.23%) MS Exchange
5 14 (2.66%) IIS
6 5 (0.95%) Exchange Server 2013
7 2 (0.38%) Apache
7 2 (0.38%) nginx
7 2 (0.38%) Skype for Business
8 1 (0.19%) CMS
8 1 (0.19%) JBoss
8 1 (0.19%) Tomcat
Applications
1 51 (9.70%) Microsoft Office
2 26 (4.94%) Microsoft Excel
3 8 (1.52%) Microsoft PowerPoint
4 5 (0.95%) Spreadsheet
5 3 (0.57%) Siemens NX
6 1 (0.19%) MS Visio
Business Applications
1 10 (1.90%) Maximo
2 3 (0.57%) Dynamics CRM
2 3 (0.57%) Teamcenter
3 1 (0.19%) NetSuite
3 1 (0.19%) Remedy ITSM
Cloud Services
1 97 (18.44%) Microsoft 365
2 89 (16.92%) Azure
3 63 (11.98%) AWS
4 41 (7.79%) PaaS
5 31 (5.89%) SaaS
6 29 (5.51%) GitHub
7 13 (2.47%) IaaS
8 10 (1.90%) Cloud Computing
9 8 (1.52%) OneDrive
10 7 (1.33%) Azure Active Directory
11 5 (0.95%) Azure Service Bus
12 4 (0.76%) Power Automate
12 4 (0.76%) Power Platform
12 4 (0.76%) Serverless
13 3 (0.57%) Dynamics 365
13 3 (0.57%) PowerApps
14 2 (0.38%) Azure Functions
14 2 (0.38%) Dropbox
14 2 (0.38%) GCP
14 2 (0.38%) Mimecast
Communications & Networking
1 52 (9.89%) DNS
2 48 (9.13%) Firewall
3 35 (6.65%) DHCP
4 29 (5.51%) Calico
4 29 (5.51%) VPN
5 28 (5.32%) HTTP
6 25 (4.75%) Network Security
7 20 (3.80%) VLAN
8 19 (3.61%) TCP/IP
9 17 (3.23%) LAN
9 17 (3.23%) WAN
10 13 (2.47%) Internet
11 11 (2.09%) SAN
11 11 (2.09%) Wireless
12 10 (1.90%) Ethernet
13 9 (1.71%) Wi-Fi
14 8 (1.52%) IP Telephony
15 6 (1.14%) MGW
15 6 (1.14%) Radio Access Network
15 6 (1.14%) Remote Desktop
Database & Business Intelligence
1 33 (6.27%) PostgreSQL
2 23 (4.37%) SQL Server
3 8 (1.52%) MySQL
4 4 (0.76%) Data Warehouse
5 3 (0.57%) Big Data
5 3 (0.57%) Hadoop
5 3 (0.57%) SQL Server Integration Services
6 2 (0.38%) Data Lake
7 1 (0.19%) Amazon RDS
7 1 (0.19%) Apache Hive
7 1 (0.19%) Azure SQL Database
7 1 (0.19%) BigQuery
7 1 (0.19%) DB2
7 1 (0.19%) Electronic Patient Records
7 1 (0.19%) MongoDB
7 1 (0.19%) Oracle Database
7 1 (0.19%) Oracle Database 12c
7 1 (0.19%) Power BI
7 1 (0.19%) RDBMS
7 1 (0.19%) Relational Database
Development Applications
1 29 (5.51%) Cucumber
1 29 (5.51%) Git (software)
1 29 (5.51%) Gradle
1 29 (5.51%) gulp
1 29 (5.51%) Jenkins
1 29 (5.51%) Protractor
1 29 (5.51%) Selenium
1 29 (5.51%) Sonatype Nexus
2 6 (1.14%) JIRA
3 2 (0.38%) Rational Rhapsody
General
1 231 (43.92%) Social Skills
2 83 (15.78%) Finance
3 66 (12.55%) Retail
4 51 (9.70%) Law
5 48 (9.13%) Inclusion and Diversity
6 46 (8.75%) Organisational Skills
7 45 (8.56%) Banking
8 39 (7.41%) Digital Economy
9 28 (5.32%) Telecoms
10 19 (3.61%) Analytical Skills
11 17 (3.23%) Legal
12 14 (2.66%) Public Sector
13 12 (2.28%) Marketing
14 11 (2.09%) Games
15 10 (1.90%) Billing
16 7 (1.33%) Aerospace
16 7 (1.33%) Influencing Skills
17 4 (0.76%) Documentation Skills
17 4 (0.76%) German Language
17 4 (0.76%) Local Government
Job Titles
1 102 (19.39%) Analyst
2 63 (11.98%) Service Analyst
3 55 (10.46%) Service Desk Analyst
4 52 (9.89%) Team Leader
5 38 (7.22%) IT Manager
5 38 (7.22%) Service Manager
6 34 (6.46%) Support Analyst
7 33 (6.27%) Cloud Engineer
7 33 (6.27%) IT Support
8 32 (6.08%) 2nd Line Support
9 31 (5.89%) Applications Support
10 29 (5.51%) Service Desk Team Leader
11 26 (4.94%) Administrator
12 23 (4.37%) Support Engineer
13 20 (3.80%) Technical Support
14 16 (3.04%) IT Engineer
14 16 (3.04%) Network Engineer
15 15 (2.85%) Delivery Manager
15 15 (2.85%) IT Analyst
16 14 (2.66%) Support Team Leader
Libraries, Frameworks & Software Standards
1 45 (8.56%) Elastic Stack
2 29 (5.51%) AngularJS
2 29 (5.51%) J2EE
2 29 (5.51%) Kafka
2 29 (5.51%) Node.js
2 29 (5.51%) RabbitMQ
2 29 (5.51%) Spring
2 29 (5.51%) Spring Boot
2 29 (5.51%) Spring Integration
2 29 (5.51%) WireMock
3 7 (1.33%) .NET
4 5 (0.95%) HTML
5 3 (0.57%) CSS
5 3 (0.57%) REST
6 2 (0.38%) 802.1X
6 2 (0.38%) ASP.NET
6 2 (0.38%) SAML
6 2 (0.38%) Web Services
7 1 (0.19%) ASP.NET Core
7 1 (0.19%) ASP.NET Web API
Miscellaneous
1 80 (15.21%) Management Information System
2 56 (10.65%) Self-Motivation
3 47 (8.94%) Data Centre
4 46 (8.75%) Driving Licence
5 22 (4.18%) Clustering
6 12 (2.28%) Replication
7 8 (1.52%) Hybrid Cloud
8 7 (1.33%) PDA
8 7 (1.33%) PMI
8 7 (1.33%) Private Cloud
8 7 (1.33%) Virtual Team
9 5 (0.95%) PKI
10 4 (0.76%) IVR
11 3 (0.57%) Cybercrime
11 3 (0.57%) LIMS
12 2 (0.38%) CMDB
12 2 (0.38%) Cyberthreat
12 2 (0.38%) Device Driver
12 2 (0.38%) NHS
12 2 (0.38%) Public Cloud
Operating Systems
1 115 (21.86%) Windows
2 59 (11.22%) Windows Server
3 55 (10.46%) Windows 10
4 46 (8.75%) Linux
5 23 (4.37%) Unix
6 19 (3.61%) Windows Server 2016
7 10 (1.90%) Windows Server 2012
8 7 (1.33%) Windows Server 2008
9 6 (1.14%) Android
9 6 (1.14%) Windows 7
9 6 (1.14%) Windows Server 2019
10 4 (0.76%) Apple iOS
11 3 (0.57%) Mac OS
11 3 (0.57%) Solaris
11 3 (0.57%) Windows 2000 Server
11 3 (0.57%) Windows Server 2003
12 2 (0.38%) Red Hat Enterprise Linux
13 1 (0.19%) AIX
13 1 (0.19%) CentOS
13 1 (0.19%) Ubuntu
Processes & Methodologies
1 221 (42.02%) ITIL
2 128 (24.33%) Service Delivery
3 110 (20.91%) Service Management
4 97 (18.44%) Problem-Solving
5 76 (14.45%) DevOps
6 74 (14.07%) Problem Management
7 67 (12.74%) Agile Software Development
8 65 (12.36%) Line Management
9 56 (10.65%) Facilities Management
9 56 (10.65%) Time Management
10 49 (9.32%) Computer Science
11 48 (9.13%) Change Management
12 47 (8.94%) Information Security
12 47 (8.94%) Site Reliability Engineering
13 46 (8.75%) Service-Level Objective
14 45 (8.56%) Incident Management
15 43 (8.17%) Digital Banking
16 40 (7.60%) ITSM
17 36 (6.84%) Coaching
18 35 (6.65%) Disaster Recovery
Programming Languages
1 63 (11.98%) SQL
2 55 (10.46%) Python
3 53 (10.08%) Java
4 45 (8.56%) Bash Shell
5 35 (6.65%) JavaScript
6 32 (6.08%) Go
7 22 (4.18%) PowerShell
7 22 (4.18%) Ruby
8 14 (2.66%) Shell Script
9 12 (2.28%) C
10 8 (1.52%) C#
11 5 (0.95%) PHP
12 4 (0.76%) T-SQL
12 4 (0.76%) VBScript
13 3 (0.57%) VB
14 2 (0.38%) PL/SQL
15 1 (0.19%) VB.NET
Qualifications
1 91 (17.30%) Degree
2 70 (13.31%) Security Cleared
3 51 (9.70%) SC Cleared
4 35 (6.65%) ITIL Foundation Certificate
5 31 (5.89%) ITIL Certification
6 30 (5.70%) Microsoft Certification
7 29 (5.51%) OCP
7 29 (5.51%) Oracle Certification
8 19 (3.61%) Computer Science Degree
9 16 (3.04%) A+ Certification
10 15 (2.85%) Cisco Certification
11 12 (2.28%) CCNA
11 12 (2.28%) DV Cleared
12 11 (2.09%) MCP
13 10 (1.90%) CCNP
14 7 (1.33%) MCSA
14 7 (1.33%) PMI Certification
15 6 (1.14%) DBS Check
15 6 (1.14%) Network+ Certification
16 5 (0.95%) CISSP
Quality Assurance & Compliance
1 49 (9.32%) GDPR
2 32 (6.08%) ISO/IEC 27001
3 16 (3.04%) ISO 9001
4 15 (2.85%) QA
5 12 (2.28%) ISO/IEC 20000
6 11 (2.09%) Cyber Essentials
7 10 (1.90%) BS25999
8 8 (1.52%) PCI DSS
9 1 (0.19%) ISO 22301
9 1 (0.19%) PMO
9 1 (0.19%) Sarbanes-Oxley
System Software
1 74 (14.07%) Active Directory
2 37 (7.03%) VMware Infrastructure
3 33 (6.27%) Virtual Machines
4 23 (4.37%) Hyper-V
5 10 (1.90%) Firmware
5 10 (1.90%) VMware Workstation
6 7 (1.33%) VMware ESXi
7 4 (0.76%) vSphere
8 2 (0.38%) HDFS
8 2 (0.38%) NFS
9 1 (0.19%) Oracle RAC
9 1 (0.19%) Terminal Services
9 1 (0.19%) Virtual Desktop
9 1 (0.19%) VMware NSX
9 1 (0.19%) XenApp
Systems Management
1 50 (9.51%) Ansible
2 46 (8.75%) Opscode Chef
3 34 (6.46%) Kibana
4 31 (5.89%) Puppet
5 30 (5.70%) Kubernetes
6 29 (5.51%) Grafana
7 24 (4.56%) WSUS
8 12 (2.28%) Microsoft Intune
9 11 (2.09%) SCCM
10 6 (1.14%) Active Directory Federation Services
11 5 (0.95%) BMC PATROL
11 5 (0.95%) Terraform
12 4 (0.76%) SCSM
13 3 (0.57%) McAfee ePO
13 3 (0.57%) Microsoft Clustering
13 3 (0.57%) Single Sign-On
13 3 (0.57%) Systems Management Server (SMS)
13 3 (0.57%) vCenter Server
14 2 (0.38%) Plesk
14 2 (0.38%) SCVMM
Vendors
1 169 (32.13%) Microsoft
2 82 (15.59%) VMware
3 44 (8.37%) ServiceNow
4 38 (7.22%) Oracle
5 28 (5.32%) Citrix
6 24 (4.56%) Cisco
7 19 (3.61%) SAP
8 18 (3.42%) PayPal
9 13 (2.47%) Veeam
10 9 (1.71%) Dell
11 8 (1.52%) McAfee
11 8 (1.52%) Palo Alto
12 7 (1.33%) CheckPoint
13 6 (1.14%) HP
14 5 (0.95%) Apple
14 5 (0.95%) Blue Coat
14 5 (0.95%) Juniper
15 4 (0.76%) Adobe
15 4 (0.76%) IBM
15 4 (0.76%) NEC