Period
to 28 January 2021

The following table provides summary statistics for permanent job vacancies advertised in the South East with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 28 January 2021 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
England > South East
6 months to
28 Jan 2021
Same period 2020 Same period 2019
Rank 109 79 116
Rank change year-on-year -30 +37 -6
Permanent jobs citing SLA 281 821 716
As % of all permanent jobs advertised in the South East 2.74% 3.55% 2.69%
As % of the Quality Assurance & Compliance category 17.64% 24.93% 18.76%
Number of salaries quoted 196 585 592
Median annual salary £42,500 £39,500 £40,000
Median salary % change year-on-year +7.59% -1.25% +23.08%
10th Percentile £24,000 £23,743 £22,750
90th Percentile £77,500 £68,750 £65,000
England median annual salary £42,125 £37,500 £40,000
% change year-on-year +12.33% -6.25% +14.29%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the South East with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
South East
Permanent vacancies with a requirement for quality assurance or compliance skills 1,593 3,293 3,817
As % of all permanent IT jobs advertised in the South East 15.53% 14.23% 14.36%
Number of salaries quoted 1,106 2,514 3,045
Median annual salary £50,000 £52,500 £47,500
Median salary % change year-on-year -4.76% +10.53% +5.56%
10th Percentile £31,250 £27,500 £27,500
90th Percentile £76,250 £78,750 £71,800
England median annual salary £55,000 £52,500 £50,000
% change year-on-year +4.76% +5.00% -

SLA
Job Vacancy Trend in the South East

Job postings citing SLA as a proportion of all IT jobs advertised in the South East.

Job vacancy trend for SLA in the South East

SLA
Salary Trend in the South East

3-month moving average salary quoted in jobs citing SLA in the South East.

Salary trend for SLA in the South East

SLA
Salary Histogram in the South East

Salary distribution for jobs citing SLA in the South East over the 6 months to 28 January 2021.

Salary histogram for SLA in the South East

SLA
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the South East region over the 6 months to 28 January 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thames Valley -17 85 £47,500 +18.75% 25
Hampshire +22 74 £34,750 +4.51% 10
West Sussex -37 52 £57,500 +27.78% 1
Surrey +1 42 £42,500 +7.59% 5
Berkshire -24 41 £42,500 +12.58% 16
Buckinghamshire -5 31 £50,000 -9.09% 6
East Sussex -11 15 £37,500 - 1
Oxfordshire +41 13 £48,125 +20.31% 3
Kent +12 11 £27,750 -26.00% 5
Sussex -9 1 £80,000 +28.00%
SLA
England

For the 6 months to 28 January 2021, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South East region with a requirement for SLA.

1 128 (45.55%) ITIL
2 126 (44.84%) Microsoft
3 114 (40.57%) Windows
4 84 (29.89%) Active Directory
5 72 (25.62%) Office 365
6 65 (23.13%) Azure
7 59 (21.00%) GDPR
8 58 (20.64%) Service Management
9 51 (18.15%) SQL
10 49 (17.44%) Service Delivery
11 47 (16.73%) Windows 10
12 43 (15.30%) Digital Economy
13 40 (14.23%) Security Cleared
13 40 (14.23%) ISO/IEC 27001
14 38 (13.52%) SaaS
15 37 (13.17%) Line Management
15 37 (13.17%) Windows Server
16 35 (12.46%) Problem-Solving
16 35 (12.46%) DevOps
16 35 (12.46%) Finance
16 35 (12.46%) Agile Software Development
16 35 (12.46%) Citrix
17 33 (11.74%) Time Management
18 31 (11.03%) SC Cleared
18 31 (11.03%) VMware
19 29 (10.32%) Information Security
19 29 (10.32%) Firewall
19 29 (10.32%) Driving Licence
20 28 (9.96%) Azure Active Directory
20 28 (9.96%) SharePoint

SLA
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 28 (9.96%) SharePoint
2 16 (5.69%) MS Exchange
3 3 (1.07%) SAS
4 2 (0.71%) Exchange Server 2010
4 2 (0.71%) IIS
5 1 (0.36%) Apache
5 1 (0.36%) Confluence
5 1 (0.36%) Exchange Server 2000
5 1 (0.36%) SharePoint 2010
5 1 (0.36%) Skype for Business
5 1 (0.36%) Tomcat
Applications
1 20 (7.12%) Microsoft Office
2 7 (2.49%) Microsoft Excel
3 5 (1.78%) Microsoft PowerPoint
Business Applications
1 2 (0.71%) Oracle Financials
2 1 (0.36%) Dynamics AX
2 1 (0.36%) Dynamics CRM
2 1 (0.36%) SAP S/4HANA
Cloud Services
1 72 (25.62%) Office 365
2 65 (23.13%) Azure
3 38 (13.52%) SaaS
4 28 (9.96%) Azure Active Directory
5 17 (6.05%) IaaS
6 14 (4.98%) AWS
6 14 (4.98%) GCP
7 13 (4.63%) PaaS
8 12 (4.27%) OneDrive
9 5 (1.78%) Azure Functions
9 5 (1.78%) BPaaS
9 5 (1.78%) Serverless
10 4 (1.42%) Power Platform
11 2 (0.71%) Cloud Computing
11 2 (0.71%) Dynamics 365
12 1 (0.36%) Amazon EKS
12 1 (0.36%) AWS Lambda
12 1 (0.36%) Mimecast
12 1 (0.36%) PowerApps
12 1 (0.36%) SuccessFactors
Communications & Networking
1 29 (10.32%) Firewall
2 25 (8.90%) DNS
3 22 (7.83%) DHCP
4 20 (7.12%) VPN
5 13 (4.63%) TCP/IP
6 9 (3.20%) IP Telephony
6 9 (3.20%) WAN
7 8 (2.85%) Internet
7 8 (2.85%) LAN
8 7 (2.49%) Network Security
8 7 (2.49%) SAN
8 7 (2.49%) VLAN
9 6 (2.14%) Intrusion Detection
10 5 (1.78%) MPLS
10 5 (1.78%) Unified Communications
10 5 (1.78%) Wireless
11 4 (1.42%) Skype
12 3 (1.07%) Cisco ASA
12 3 (1.07%) Remote Desktop
12 3 (1.07%) tcpdump
Database & Business Intelligence
1 15 (5.34%) PostgreSQL
2 11 (3.91%) MySQL
2 11 (3.91%) SQL Server
3 8 (2.85%) Big Data
3 8 (2.85%) MongoDB
4 7 (2.49%) Apache Hive
4 7 (2.49%) BigQuery
4 7 (2.49%) Hadoop
5 4 (1.42%) Azure SQL Database
6 3 (1.07%) Data Warehouse
6 3 (1.07%) Power BI
6 3 (1.07%) SQL Server Integration Services
6 3 (1.07%) SQL Server Reporting Services
7 2 (0.71%) Data Mining
7 2 (0.71%) RDBMS
7 2 (0.71%) Relational Database
8 1 (0.36%) Amazon RDS
8 1 (0.36%) Geospatial Data
8 1 (0.36%) Qlik Sense
8 1 (0.36%) SAP HANA
Development Applications
1 9 (3.20%) JIRA
2 5 (1.78%) Visual Studio Team System
3 2 (0.71%) Git (software)
3 2 (0.71%) Rational Rhapsody
3 2 (0.71%) Team Foundation Server
4 1 (0.36%) Ant
4 1 (0.36%) Jenkins
General
1 43 (15.30%) Digital Economy
2 35 (12.46%) Finance
3 21 (7.47%) Telecoms
4 16 (5.69%) Legal
5 11 (3.91%) Games
6 10 (3.56%) Marketing
7 7 (2.49%) Billing
8 6 (2.14%) Banking
9 5 (1.78%) Automotive
10 4 (1.42%) Retail
11 3 (1.07%) Aerospace
12 2 (0.71%) Korean Language
12 2 (0.71%) Law
12 2 (0.71%) Manufacturing
13 1 (0.36%) Electronics
13 1 (0.36%) Pharmaceutical
Job Titles
1 56 (19.93%) Analyst
2 29 (10.32%) Service Analyst
3 27 (9.61%) Service Desk Analyst
3 27 (9.61%) Support Engineer
4 26 (9.25%) Team Leader
5 25 (8.90%) IT Support
6 21 (7.47%) IT Analyst
7 19 (6.76%) Applications Support
8 18 (6.41%) Support Analyst
9 17 (6.05%) Service Desk Team Leader
10 14 (4.98%) IT Manager
10 14 (4.98%) Service Manager
11 12 (4.27%) 2nd Line Support
11 12 (4.27%) Network Engineer
12 11 (3.91%) IT Engineer
13 10 (3.56%) 3rd Line Engineer
14 9 (3.20%) 3rd Line Support
14 9 (3.20%) Data Manager
15 8 (2.85%) Data Centre Manager
15 8 (2.85%) Supplier Manager
Libraries, Frameworks & Software Standards
1 10 (3.56%) JSON
2 8 (2.85%) .NET
3 7 (2.49%) YAML
4 6 (2.14%) Web Services
5 4 (1.42%) ASP.NET
5 4 (1.42%) CSS
5 4 (1.42%) HTML
5 4 (1.42%) SAML
6 2 (0.71%) AngularJS
6 2 (0.71%) Middleware
6 2 (0.71%) React
6 2 (0.71%) RESTful
6 2 (0.71%) SOAP
6 2 (0.71%) Twitter Bootstrap
6 2 (0.71%) WCF
6 2 (0.71%) WinForms
6 2 (0.71%) WPF
6 2 (0.71%) XML
7 1 (0.36%) 802.1X
7 1 (0.36%) EDI
Miscellaneous
1 29 (10.32%) Driving Licence
2 25 (8.90%) Data Centre
3 21 (7.47%) Analytical Skills
3 21 (7.47%) Management Information System
4 13 (4.63%) Public Cloud
5 11 (3.91%) Self-Motivation
6 10 (3.56%) Private Cloud
7 8 (2.85%) iSeries
8 6 (2.14%) Hybrid Cloud
9 5 (1.78%) Enterprise Software
10 4 (1.42%) Cloud Native
10 4 (1.42%) Greenfield Project
10 4 (1.42%) IVR
10 4 (1.42%) PKI
11 3 (1.07%) Replication
11 3 (1.07%) User Experience
12 2 (0.71%) Client/Server
12 2 (0.71%) LIMS
12 2 (0.71%) PMI
12 2 (0.71%) Thin Client
Operating Systems
1 114 (40.57%) Windows
2 47 (16.73%) Windows 10
3 37 (13.17%) Windows Server
4 11 (3.91%) Linux
5 9 (3.20%) Windows Server 2012
6 8 (2.85%) Windows 7
7 6 (2.14%) Windows Server 2016
8 5 (1.78%) Windows Server 2003
8 5 (1.78%) Windows Server 2008
9 4 (1.42%) Unix
9 4 (1.42%) Windows XP
10 2 (0.71%) CentOS
10 2 (0.71%) Windows Server 2019
11 1 (0.36%) Android
11 1 (0.36%) Mac OS
11 1 (0.36%) Ubuntu
11 1 (0.36%) Windows 8
Processes & Methodologies
1 128 (45.55%) ITIL
2 58 (20.64%) Service Management
3 49 (17.44%) Service Delivery
4 37 (13.17%) Line Management
5 35 (12.46%) Agile Software Development
5 35 (12.46%) DevOps
5 35 (12.46%) Problem-Solving
6 33 (11.74%) Time Management
7 29 (10.32%) Information Security
8 22 (7.83%) Configuration Management
8 22 (7.83%) Disaster Recovery
9 20 (7.12%) Change Management
10 19 (6.76%) Asset Management
10 19 (6.76%) Incident Management
11 18 (6.41%) Stakeholder Management
12 16 (5.69%) Problem Management
13 15 (5.34%) CRM
13 15 (5.34%) Cybersecurity
13 15 (5.34%) Document Management
13 15 (5.34%) ITIL V3
Programming Languages
1 51 (18.15%) SQL
2 25 (8.90%) Python
3 21 (7.47%) PowerShell
4 17 (6.05%) C
5 16 (5.69%) Java
6 11 (3.91%) PHP
7 7 (2.49%) JavaScript
8 5 (1.78%) C#
9 4 (1.42%) Bash Shell
10 3 (1.07%) T-SQL
11 2 (0.71%) VBA
12 1 (0.36%) Perl
12 1 (0.36%) PL/SQL
Qualifications
1 40 (14.23%) Security Cleared
2 31 (11.03%) SC Cleared
3 19 (6.76%) ITIL Certification
4 15 (5.34%) ITIL Foundation Certificate
5 14 (4.98%) A+ Certification
5 14 (4.98%) Microsoft Certification
6 13 (4.63%) Cisco Certification
6 13 (4.63%) Degree
7 11 (3.91%) CCNA
8 9 (3.20%) DV Cleared
9 6 (2.14%) MCSE
10 5 (1.78%) CCNP
10 5 (1.78%) MCP
11 4 (1.42%) MCSA
12 2 (0.71%) BPSS Clearance
12 2 (0.71%) Master's Degree
12 2 (0.71%) PMI Certification
13 1 (0.36%) JNCIE
13 1 (0.36%) JNCIP
13 1 (0.36%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 59 (21.00%) GDPR
2 40 (14.23%) ISO/IEC 27001
3 11 (3.91%) QA
4 9 (3.20%) ISO 9001
4 9 (3.20%) ISO/IEC 20000
5 8 (2.85%) BS25999
5 8 (2.85%) ISO 22301
6 6 (2.14%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
6 6 (2.14%) NIST
7 4 (1.42%) NIST 800
8 3 (1.07%) Sarbanes-Oxley
9 2 (0.71%) IFRS
10 1 (0.36%) JSP 440
10 1 (0.36%) PMO
System Software
1 84 (29.89%) Active Directory
2 22 (7.83%) VMware Infrastructure
3 17 (6.05%) Hyper-V
4 7 (2.49%) XenApp
5 6 (2.14%) Firmware
5 6 (2.14%) vSphere
6 4 (1.42%) Virtual Machines
7 3 (1.07%) VMware ESXi
8 2 (0.71%) DFS Replication
8 2 (0.71%) Docker
8 2 (0.71%) NFS
8 2 (0.71%) VMware NSX
9 1 (0.36%) BitLocker
9 1 (0.36%) Terminal Server
9 1 (0.36%) Terminal Services
Systems Management
1 15 (5.34%) SCCM
2 14 (4.98%) Microsoft Intune
3 13 (4.63%) Terraform
4 10 (3.56%) Kubernetes
5 8 (2.85%) Ansible
6 7 (2.49%) vCenter Server
7 6 (2.14%) SCOM
8 4 (1.42%) WSUS
9 3 (1.07%) AirWatch
9 3 (1.07%) Host Intrusion Detection System
9 3 (1.07%) Network Intrusion Detection System
10 2 (0.71%) SCVMM
11 1 (0.36%) Cisco CUCM
11 1 (0.36%) Cisco UCCX
11 1 (0.36%) McAfee ePO
11 1 (0.36%) Microsoft Data Protection Manager
11 1 (0.36%) Opscode Chef
11 1 (0.36%) Puppet
11 1 (0.36%) SCSM
11 1 (0.36%) WhatsUp Gold
Vendors
1 126 (44.84%) Microsoft
2 35 (12.46%) Citrix
3 31 (11.03%) VMware
4 21 (7.47%) Cisco
5 11 (3.91%) Google
6 10 (3.56%) IBM
7 9 (3.20%) ServiceNow
8 8 (2.85%) Forcepoint
9 7 (2.49%) Apple
9 7 (2.49%) Oracle
9 7 (2.49%) Qualys
10 6 (2.14%) CheckPoint
10 6 (2.14%) Veeam
11 5 (1.78%) HP
11 5 (1.78%) McAfee
11 5 (1.78%) Palo Alto
12 4 (1.42%) Avaya
12 4 (1.42%) Blue Coat
12 4 (1.42%) Dell
12 4 (1.42%) Symantec