Period
to 24 June 2019

The following table provides summary statistics for permanent job vacancies advertised in the South East with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 24 June 2019 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
England > South East
6 months to
24 Jun 2019
Same period 2018 Same period 2017
Rank 97 107 97
Rank change year-on-year +10 -10 -25
Permanent jobs citing SLA 847 880 901
As % of all permanent IT jobs advertised in the South East 3.22% 2.91% 3.06%
As % of the Quality Assurance & Compliance category 22.71% 21.97% 26.01%
Number of salaries quoted 613 666 701
South East median annual salary £40,000 £40,000 £37,500
Median salary % change year-on-year - +6.67% +7.14%
10th Percentile £22,300 £21,250 £20,750
90th Percentile £67,500 £62,500 £63,750
England median annual salary £39,375 £37,500 £37,500
% change year-on-year +5.00% - -

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the South East with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
South East
Permanent vacancies with a requirement for quality assurance or compliance skills 3,729 4,006 3,464
As % of all permanent IT jobs advertised in the South East 14.16% 13.23% 11.78%
Number of salaries quoted 2,837 3,154 2,752
South East median annual salary £48,500 £47,500 £42,500
Median salary % change year-on-year +2.11% +11.76% -5.56%
10th Percentile £27,500 £27,000 £25,000
90th Percentile £72,200 £70,000 £67,500
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% -3.31%

SLA
Job Vacancy Trend in the South East

Job postings citing SLA as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for SLA in the South East

SLA
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in the South East.

Salary trend for SLA in the South East

SLA
Salary Histogram in the South East

The salary distribution of IT jobs citing SLA in the South East over the 6 months to 24 June 2019.

Salary histogram for SLA in the South East

SLA
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the South East region over the 6 months to 24 June 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thames Valley -3 300 £37,500 -1.32% 9
Hampshire -4 197 £42,500 +13.33% 13
Surrey +25 194 £35,000 -17.65% 2
Berkshire +16 139 £37,500 -6.25% 4
Buckinghamshire -1 132 £32,500 -2.26% 3
West Sussex +4 62 £52,500 +85.84% 1
Kent +27 44 £27,500 -52.17% 1
East Sussex +25 39 £49,250 +3.68%
Oxfordshire +22 29 £45,000 +12.50% 2
Home Counties - 1 £100,000 -
SLA
England

For the 6 months to 24 June 2019, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South East region with a requirement for SLA.

1 418 (49.35%) ITIL
2 381 (44.98%) Windows
3 265 (31.29%) Microsoft
4 206 (24.32%) Active Directory
5 167 (19.72%) Problem-Solving
6 160 (18.89%) SQL
6 160 (18.89%) Service Delivery
7 146 (17.24%) Windows Server
8 141 (16.65%) Microsoft Office
9 133 (15.70%) Office 365
10 128 (15.11%) Finance
11 126 (14.88%) VMware
12 124 (14.64%) Firewall
13 123 (14.52%) Cisco
14 122 (14.40%) Windows 7
15 110 (12.99%) Management Information System
16 108 (12.75%) Citrix
17 102 (12.04%) Incident Management
18 101 (11.92%) Linux
19 92 (10.86%) Service Management
20 90 (10.63%) Root Cause Analysis
21 88 (10.39%) Hyper-V
22 83 (9.80%) Microsoft Azure
22 83 (9.80%) Information Security
23 80 (9.45%) Problem Management
23 80 (9.45%) Analytical Skills
24 77 (9.09%) Cisco Certification
24 77 (9.09%) VMware Infrastructure
25 76 (8.97%) Windows 10
26 73 (8.62%) Security Cleared

SLA
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 63 (7.44%) MS Exchange
2 51 (6.02%) SharePoint
3 34 (4.01%) Apache
3 34 (4.01%) IIS
4 21 (2.48%) SAS
5 17 (2.01%) Exchange Server 2010
5 17 (2.01%) Tomcat
6 11 (1.30%) Skype for Business
7 10 (1.18%) BizTalk Server
8 7 (0.83%) Confluence
8 7 (0.83%) Exchange Server 2007
9 5 (0.59%) CMS
9 5 (0.59%) Exchange Server 2003
10 4 (0.47%) WebLogic
10 4 (0.47%) WebSphere
11 3 (0.35%) Drupal
11 3 (0.35%) JBoss
11 3 (0.35%) nginx
11 3 (0.35%) WordPress
12 2 (0.24%) NetWeaver
Applications
1 141 (16.65%) Microsoft Office
2 50 (5.90%) Microsoft Excel
3 34 (4.01%) MS Visio
4 23 (2.72%) Microsoft PowerPoint
5 5 (0.59%) Microsoft Project
6 1 (0.12%) Adobe Creative Suite
6 1 (0.12%) Windchill
Business Applications
1 16 (1.89%) Remedy ITSM
2 13 (1.53%) Sage X3
3 5 (0.59%) Dynamics CRM
4 4 (0.47%) NetSuite
4 4 (0.47%) SAP ERP
4 4 (0.47%) SAP MM
4 4 (0.47%) SAP S/4HANA
4 4 (0.47%) SystmOne
5 3 (0.35%) SAP BPC
5 3 (0.35%) SAP CO
5 3 (0.35%) SAP FI
5 3 (0.35%) SAP FI/CO
6 2 (0.24%) Adobe Campaign
7 1 (0.12%) Dynamics NAV
7 1 (0.12%) Oracle CRM
7 1 (0.12%) SAP Forecasting and Replenishment
7 1 (0.12%) SAP HCM
7 1 (0.12%) SAP HR
7 1 (0.12%) Sentinel
7 1 (0.12%) Siebel CRM
Cloud Services
1 133 (15.70%) Office 365
2 83 (9.80%) Microsoft Azure
3 37 (4.37%) SaaS
4 21 (2.48%) IaaS
4 21 (2.48%) PaaS
5 19 (2.24%) BPaaS
6 18 (2.13%) Amazon AWS
7 12 (1.42%) Azure Active Directory
8 9 (1.06%) OneDrive
9 6 (0.71%) SuccessFactors
10 5 (0.59%) Cloud Computing
11 4 (0.47%) Dynamics 365
11 4 (0.47%) iPaaS
11 4 (0.47%) Power Platform
11 4 (0.47%) Yammer
12 3 (0.35%) Adobe Creative Cloud
12 3 (0.35%) MailChimp
12 3 (0.35%) OpenShift
12 3 (0.35%) Serverless
13 2 (0.24%) AWS Lambda
Communications & Networking
1 124 (14.64%) Firewall
2 71 (8.38%) LAN
2 71 (8.38%) TCP/IP
3 67 (7.91%) WAN
4 64 (7.56%) VPN
5 57 (6.73%) DNS
6 48 (5.67%) Wireless
7 46 (5.43%) DHCP
7 46 (5.43%) Internet
8 41 (4.84%) Network Security
9 31 (3.66%) VLAN
10 19 (2.24%) Cisco ASA
11 17 (2.01%) SSL
12 16 (1.89%) IP Telephony
12 16 (1.89%) SAN
13 13 (1.53%) HTTPS
13 13 (1.53%) Reverse Proxy
13 13 (1.53%) Unified Communications
13 13 (1.53%) VoIP
14 11 (1.30%) Junos
Database & Business Intelligence
1 65 (7.67%) SQL Server
2 17 (2.01%) MySQL
3 15 (1.77%) SQL Server 2008
4 13 (1.53%) Relational Database
5 12 (1.42%) SQL Server 2012
6 11 (1.30%) Oracle Database
7 10 (1.18%) Data Lake
7 10 (1.18%) Hadoop
7 10 (1.18%) PostgreSQL
8 8 (0.94%) Data Warehouse
9 6 (0.71%) RDBMS
10 5 (0.59%) Adabas
11 4 (0.47%) BusinessObjects
11 4 (0.47%) DB2
11 4 (0.47%) Electronic Patient Records
11 4 (0.47%) Oracle Reports
11 4 (0.47%) Power BI
11 4 (0.47%) Redis
11 4 (0.47%) SAP BW
11 4 (0.47%) SQL Server Reporting Services
Development Applications
1 37 (4.37%) JIRA
2 28 (3.31%) Visual Studio Team System
3 4 (0.47%) Maven
4 3 (0.35%) Atlassian Bamboo
4 3 (0.35%) Subversion
5 2 (0.24%) Git (software)
5 2 (0.24%) Hudson
5 2 (0.24%) Toad
6 1 (0.12%) Bitbucket
6 1 (0.12%) Team Foundation Server
General
1 128 (15.11%) Finance
2 39 (4.60%) Law
3 38 (4.49%) Telecoms
4 37 (4.37%) Retail
5 23 (2.72%) Legal
6 21 (2.48%) Back Office
7 20 (2.36%) Marketing
8 15 (1.77%) Advertising
8 15 (1.77%) Manufacturing
9 8 (0.94%) Billing
10 7 (0.83%) Electronics
11 6 (0.71%) Aerospace
11 6 (0.71%) Automotive
12 5 (0.59%) Banking
12 5 (0.59%) Publishing
13 3 (0.35%) Pharmaceutical
14 2 (0.24%) Games
15 1 (0.12%) Dutch Language
15 1 (0.12%) French Language
15 1 (0.12%) Hindi Language
Job Titles
1 261 (30.81%) Analyst
2 138 (16.29%) Service Analyst
3 123 (14.52%) Service Desk Analyst
4 91 (10.74%) Support Analyst
5 78 (9.21%) Support Engineer
6 67 (7.91%) Service Manager
7 52 (6.14%) Applications Support
8 47 (5.55%) Network Engineer
9 46 (5.43%) IT Manager
10 40 (4.72%) 2nd Line Support
10 40 (4.72%) IT Support
11 39 (4.60%) Infrastructure Engineer
12 37 (4.37%) Architect
13 36 (4.25%) Services Delivery Manager
14 35 (4.13%) Delivery Manager
15 34 (4.01%) Team Leader
16 30 (3.54%) IT Analyst
17 29 (3.42%) 1st Line Support
17 29 (3.42%) Technical Support
18 28 (3.31%) Technical Analyst
Libraries, Frameworks & Software Standards
1 30 (3.54%) Web Services
2 29 (3.42%) JSON
3 24 (2.83%) XML
4 19 (2.24%) .NET
5 15 (1.77%) XML Messaging
6 14 (1.65%) Middleware
7 11 (1.30%) .NET Framework
8 9 (1.06%) REST
9 8 (0.94%) ASP.NET
9 8 (0.94%) SOAP
10 7 (0.83%) SAP Basis
11 6 (0.71%) ActiveMQ
11 6 (0.71%) AngularJS
11 6 (0.71%) CSS
12 5 (0.59%) HTML
12 5 (0.59%) XML Schema
13 4 (0.47%) EDI
13 4 (0.47%) J2EE
13 4 (0.47%) SAML
13 4 (0.47%) Spring
Miscellaneous
1 110 (12.99%) Management Information System
2 80 (9.45%) Analytical Skills
3 65 (7.67%) Self-Motivation
4 49 (5.79%) Data Centre
5 35 (4.13%) Enterprise Software
6 33 (3.90%) Public Cloud
7 29 (3.42%) Hybrid Cloud
8 24 (2.83%) iPhone
9 23 (2.72%) Driving Licence
10 17 (2.01%) User Experience
11 15 (1.77%) e-Learning
11 15 (1.77%) Replication
12 11 (1.30%) Fat Client
12 11 (1.30%) Thin Client
13 10 (1.18%) Data Protection Act
13 10 (1.18%) Reinsurance
14 9 (1.06%) Mobile App
14 9 (1.06%) Private Cloud
14 9 (1.06%) Virtual Team
15 8 (0.94%) Mainframe
Operating Systems
1 381 (44.98%) Windows
2 146 (17.24%) Windows Server
3 122 (14.40%) Windows 7
4 101 (11.92%) Linux
5 76 (8.97%) Windows 10
6 53 (6.26%) Unix
7 46 (5.43%) Windows Server 2012
8 34 (4.01%) Windows Server 2008
9 21 (2.48%) Windows XP
10 20 (2.36%) Windows 2000
11 17 (2.01%) Android
12 15 (1.77%) Red Hat Enterprise Linux
13 14 (1.65%) CentOS
14 13 (1.53%) Mac OS
15 11 (1.30%) Debian
15 11 (1.30%) Windows 8
16 5 (0.59%) HPUX
17 4 (0.47%) AIX
18 3 (0.35%) MVS
18 3 (0.35%) Windows NT
Processes & Methodologies
1 418 (49.35%) ITIL
2 167 (19.72%) Problem-Solving
3 160 (18.89%) Service Delivery
4 102 (12.04%) Incident Management
5 92 (10.86%) Service Management
6 90 (10.63%) Root Cause Analysis
7 83 (9.80%) Information Security
8 80 (9.45%) Problem Management
9 64 (7.56%) Project Management
10 63 (7.44%) ITSM
11 56 (6.61%) DevOps
12 55 (6.49%) Change Management
13 50 (5.90%) Information Security Management
13 50 (5.90%) ISMS
13 50 (5.90%) Security Management
14 48 (5.67%) Agile Software Development
15 45 (5.31%) Ticket Management
16 43 (5.08%) Infrastructure Engineering
16 43 (5.08%) Stakeholder Management
17 42 (4.96%) Disaster Recovery
Programming Languages
1 160 (18.89%) SQL
2 50 (5.90%) PowerShell
3 36 (4.25%) Java
4 18 (2.13%) C
5 11 (1.30%) PHP
5 11 (1.30%) T-SQL
6 9 (1.06%) C#
7 7 (0.83%) Python
8 6 (0.71%) JavaScript
9 5 (0.59%) Shell Script
10 4 (0.47%) Bash Shell
10 4 (0.47%) Ruby
11 2 (0.24%) Perl
11 2 (0.24%) PL/SQL
11 2 (0.24%) VB
12 1 (0.12%) C++
12 1 (0.12%) ES6
12 1 (0.12%) ES8
Qualifications
1 77 (9.09%) Cisco Certification
2 73 (8.62%) Security Cleared
3 61 (7.20%) Degree
4 50 (5.90%) SC Cleared
5 46 (5.43%) ITIL Certification
6 45 (5.31%) CCNA
7 44 (5.19%) Microsoft Certification
8 39 (4.60%) ITIL Foundation Certificate
9 34 (4.01%) A+ Certification
10 29 (3.42%) MCP
11 25 (2.95%) CCNP
12 23 (2.72%) MCSA
13 19 (2.24%) DV Cleared
13 19 (2.24%) JNCIA
14 16 (1.89%) MCSE
15 13 (1.53%) JNCIS
16 9 (1.06%) VMware Certified Professional (VCP)
17 8 (0.94%) ISEB
18 7 (0.83%) CCENT
18 7 (0.83%) CISSP
Quality Assurance & Compliance
1 25 (2.95%) GDPR
2 23 (2.72%) PCI DSS
3 16 (1.89%) ISO/IEC 27001
4 15 (1.77%) QA
5 5 (0.59%) ISO/IEC 20000
5 5 (0.59%) ITGC
6 3 (0.35%) ISO 9001
7 2 (0.24%) Data Quality
7 2 (0.24%) HL7
7 2 (0.24%) Sarbanes-Oxley
System Software
1 206 (24.32%) Active Directory
2 88 (10.39%) Hyper-V
3 77 (9.09%) VMware Infrastructure
4 32 (3.78%) XenApp
5 22 (2.60%) Virtual Servers
6 20 (2.36%) Firmware
7 16 (1.89%) VMware ESXi
8 14 (1.65%) vSphere
9 11 (1.30%) DFS Replication
9 11 (1.30%) Terminal Server
10 6 (0.71%) Docker
11 4 (0.47%) Microsoft Virtual Server
11 4 (0.47%) XenDesktop
12 3 (0.35%) EMC RecoverPoint
12 3 (0.35%) Virtual Machines
13 2 (0.24%) Snort
14 1 (0.12%) BitLocker
14 1 (0.12%) Corosync
14 1 (0.12%) Oracle RAC
14 1 (0.12%) VMware Workstation
Systems Management
1 29 (3.42%) SCCM
1 29 (3.42%) WSUS
2 28 (3.31%) vCenter Server
3 13 (1.53%) Perfmon
4 11 (1.30%) Systems Management Server (SMS)
5 8 (0.94%) Backup Exec
6 6 (0.71%) Kubernetes
7 5 (0.59%) SCOM
8 4 (0.47%) Ansible
8 4 (0.47%) Microsoft Intune
8 4 (0.47%) Opscode Chef
8 4 (0.47%) Single Sign-On
8 4 (0.47%) Tivoli
9 3 (0.35%) Cisco CUCM
9 3 (0.35%) Control-M
9 3 (0.35%) MAINVIEW
9 3 (0.35%) Norton AntiVirus
9 3 (0.35%) SCVMM
9 3 (0.35%) Tivoli Identity Manager
10 2 (0.24%) FortiGate
Vendors
1 265 (31.29%) Microsoft
2 126 (14.88%) VMware
3 123 (14.52%) Cisco
4 108 (12.75%) Citrix
5 70 (8.26%) ServiceNow
6 56 (6.61%) HP
7 39 (4.60%) SolarWinds
8 35 (4.13%) Remedy
9 31 (3.66%) Juniper
10 30 (3.54%) Oracle
11 29 (3.42%) Sony
12 28 (3.31%) Dell
13 27 (3.19%) SAP
14 23 (2.72%) Palo Alto
15 21 (2.48%) Red Hat
16 20 (2.36%) Adobe
17 18 (2.13%) CA
17 18 (2.13%) Sage
18 15 (1.77%) Dynatrace
18 15 (1.77%) Virgin Media