Period
to 10 August 2020

The following table provides summary statistics for permanent job vacancies advertised in the South East with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 10 August 2020 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
England > South East
6 months to
10 Aug 2020
Same period 2019 Same period 2018
Rank 131 95 111
Rank change year-on-year -36 +16 -18
Permanent jobs citing SLA 244 885 843
As % of all permanent jobs advertised in the South East 2.22% 3.36% 2.81%
As % of the Quality Assurance & Compliance category 17.26% 24.00% 20.88%
Number of salaries quoted 168 616 661
Median annual salary £40,000 £40,000 £42,500
Median salary % change year-on-year - -5.88% +13.33%
10th Percentile £23,438 £22,500 £21,250
90th Percentile £75,000 £68,125 £62,500
England median annual salary £41,500 £40,000 £38,500
% change year-on-year +3.75% +3.90% +2.67%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the South East with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
South East
Permanent vacancies with a requirement for quality assurance or compliance skills 1,414 3,687 4,037
As % of all permanent IT jobs advertised in the South East 12.85% 14.01% 13.44%
Number of salaries quoted 1,111 2,787 3,154
Median annual salary £50,000 £50,000 £47,500
Median salary % change year-on-year - +5.26% +8.88%
10th Percentile £30,000 £27,500 £28,773
90th Percentile £77,500 £74,050 £70,000
England median annual salary £54,500 £50,000 £50,000
% change year-on-year +9.00% - +2.04%

SLA
Job Vacancy Trend in the South East

Job postings citing SLA as a proportion of all IT jobs advertised in the South East.

Job vacancy trend for SLA in the South East

SLA
Salary Trend in the South East

3-month moving average salary quoted in jobs citing SLA in the South East.

Salary trend for SLA in the South East

SLA
Salary Histogram in the South East

Salary distribution for jobs citing SLA in the South East over the 6 months to 10 August 2020.

Salary histogram for SLA in the South East

SLA
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the South East region over the 6 months to 10 August 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thames Valley -40 71 £50,000 +25.00% 22
Hampshire -9 60 £40,000 -5.33% 9
Surrey -10 56 £39,750 +4.61% 3
Berkshire +20 49 £65,000 +62.50% 13
West Sussex +13 30 £42,500 -10.53% 3
East Sussex +19 14 £33,250 -26.11% 2
Buckinghamshire -36 14 £40,000 -5.88% 2
Kent +23 11 £35,000 +19.66% 8
Oxfordshire +19 8 £35,000 -12.50% 7
Middlesex - 2 £50,000 -
SLA
England

For the 6 months to 10 August 2020, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South East region with a requirement for SLA.

1 96 (39.34%) ITIL
2 81 (33.20%) Windows
3 77 (31.56%) Active Directory
4 71 (29.10%) Microsoft
5 58 (23.77%) VMware
6 53 (21.72%) SQL
6 53 (21.72%) Azure
7 48 (19.67%) Service Delivery
8 47 (19.26%) Security Cleared
9 40 (16.39%) Finance
9 40 (16.39%) SC Cleared
10 36 (14.75%) Agile Software Development
11 35 (14.34%) Office 365
12 30 (12.30%) Incident Management
13 29 (11.89%) Citrix
13 29 (11.89%) Cisco
14 27 (11.07%) SCCM
15 26 (10.66%) PowerShell
15 26 (10.66%) Service Management
16 25 (10.25%) ITIL Certification
16 25 (10.25%) Problem-Solving
17 24 (9.84%) WAN
17 24 (9.84%) VMware Infrastructure
17 24 (9.84%) DevOps
17 24 (9.84%) Data Centre
17 24 (9.84%) Windows 10
18 23 (9.43%) Telecoms
19 22 (9.02%) Firewall
19 22 (9.02%) LAN
19 22 (9.02%) Microsoft Office

SLA
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 14 (5.74%) SharePoint
2 9 (3.69%) MS Exchange
3 4 (1.64%) IIS
3 4 (1.64%) Skype for Business
4 3 (1.23%) Confluence
4 3 (1.23%) nginx
4 3 (1.23%) WebLogic
5 2 (0.82%) Apache
5 2 (0.82%) Apache Solr
5 2 (0.82%) Oracle SOA Suite
5 2 (0.82%) WildFly
6 1 (0.41%) Exchange Server 2003
6 1 (0.41%) Exchange Server 2013
6 1 (0.41%) Tomcat
Applications
1 22 (9.02%) Microsoft Office
2 3 (1.23%) Microsoft Excel
3 1 (0.41%) MS Visio
Business Applications
1 2 (0.82%) assyst
2 1 (0.41%) SAP PM
Cloud Services
1 53 (21.72%) Azure
2 35 (14.34%) Office 365
3 10 (4.10%) AWS
3 10 (4.10%) SaaS
4 7 (2.87%) BPaaS
4 7 (2.87%) IaaS
4 7 (2.87%) PaaS
5 3 (1.23%) Amazon CloudWatch
5 3 (1.23%) AWS Lambda
5 3 (1.23%) Azure Active Directory
5 3 (1.23%) Cloud Computing
5 3 (1.23%) Serverless
6 1 (0.41%) GCP
6 1 (0.41%) OneDrive
Communications & Networking
1 24 (9.84%) WAN
2 22 (9.02%) Firewall
2 22 (9.02%) LAN
3 18 (7.38%) DNS
4 15 (6.15%) DHCP
5 12 (4.92%) Internet
6 11 (4.51%) VPN
7 10 (4.10%) Wireless
8 9 (3.69%) TCP/IP
9 7 (2.87%) MPLS
9 7 (2.87%) VLAN
10 6 (2.46%) BGP
10 6 (2.46%) Ethernet
10 6 (2.46%) OSPF
10 6 (2.46%) VPLS
11 5 (2.05%) EIGRP
11 5 (2.05%) HSRP
11 5 (2.05%) IPv6
11 5 (2.05%) SDH
11 5 (2.05%) SONET
Database & Business Intelligence
1 20 (8.20%) SQL Server
2 7 (2.87%) Oracle Database
2 7 (2.87%) RDBMS
2 7 (2.87%) Relational Database
3 5 (2.05%) PostgreSQL
4 3 (1.23%) MongoDB
5 1 (0.41%) BusinessObjects Business Intelligence
5 1 (0.41%) Couchbase
5 1 (0.41%) Oracle Database 10g
5 1 (0.41%) SAP BW
5 1 (0.41%) SAP Data Services
5 1 (0.41%) SAP HANA
5 1 (0.41%) Sybase ASE
Development Applications
1 7 (2.87%) Visual Studio Team System
2 3 (1.23%) Jenkins
2 3 (1.23%) JIRA
3 1 (0.41%) Ant
3 1 (0.41%) Bitbucket
3 1 (0.41%) Octopus Deploy
3 1 (0.41%) WinDbg
General
1 40 (16.39%) Finance
2 23 (9.43%) Telecoms
3 8 (3.28%) Billing
4 5 (2.05%) Legal
5 4 (1.64%) Law
5 4 (1.64%) Public Sector
6 3 (1.23%) Automotive
6 3 (1.23%) Mandarin Language
7 2 (0.82%) Aerospace
7 2 (0.82%) Back Office
7 2 (0.82%) Marketing
7 2 (0.82%) Retail
8 1 (0.41%) Banking
Job Titles
1 41 (16.80%) Support Engineer
2 30 (12.30%) Team Leader
3 24 (9.84%) Analyst
4 22 (9.02%) Service Manager
5 19 (7.79%) Infrastructure Team Leader
5 19 (7.79%) IT Infrastructure Team Leader
5 19 (7.79%) Operations Manager
6 16 (6.56%) 2nd Line Engineer
6 16 (6.56%) IT Engineer
7 15 (6.15%) 2nd Line Support
7 15 (6.15%) IT Manager
7 15 (6.15%) IT Support
7 15 (6.15%) Network Engineer
8 13 (5.33%) Technical Support
9 12 (4.92%) 2nd Line Support Engineer
10 11 (4.51%) Architect
10 11 (4.51%) Desktop Support
11 9 (3.69%) 1st Line Support
11 9 (3.69%) Service Desk Engineer
11 9 (3.69%) Technical Support Engineer
Libraries, Frameworks & Software Standards
1 10 (4.10%) Web Services
2 7 (2.87%) JSON
3 5 (2.05%) .NET
4 2 (0.82%) Apache NiFi
4 2 (0.82%) Kafka
4 2 (0.82%) Node.js
5 1 (0.41%) CSS
5 1 (0.41%) HTML
5 1 (0.41%) ODBC
Miscellaneous
1 24 (9.84%) Data Centre
2 16 (6.56%) Analytical Skills
2 16 (6.56%) Management Information System
3 12 (4.92%) Self-Motivation
4 10 (4.10%) iPhone
5 9 (3.69%) Enterprise Software
6 7 (2.87%) Hybrid Cloud
6 7 (2.87%) IVR
6 7 (2.87%) Public Cloud
7 6 (2.46%) Private Cloud
8 4 (1.64%) Clustering
8 4 (1.64%) Data Protection Act
8 4 (1.64%) Video Conferencing
9 3 (1.23%) Client/Server
9 3 (1.23%) User Experience
10 2 (0.82%) Blackberry
10 2 (0.82%) Handset
10 2 (0.82%) HP Storage
11 1 (0.41%) AS400
11 1 (0.41%) Robotics
Operating Systems
1 81 (33.20%) Windows
2 24 (9.84%) Windows 10
3 19 (7.79%) Windows Server
4 14 (5.74%) Windows 7
5 9 (3.69%) Unix
6 8 (3.28%) Linux
6 8 (3.28%) Windows Server 2012
7 7 (2.87%) Android
8 6 (2.46%) Windows 8
9 5 (2.05%) Windows Server 2003
10 4 (1.64%) Solaris
11 3 (1.23%) Windows Server 2008
11 3 (1.23%) Windows Server 2016
12 1 (0.41%) Apple iOS
12 1 (0.41%) HPUX
12 1 (0.41%) Windows Server 2019
Processes & Methodologies
1 96 (39.34%) ITIL
2 48 (19.67%) Service Delivery
3 36 (14.75%) Agile Software Development
4 30 (12.30%) Incident Management
5 26 (10.66%) Service Management
6 25 (10.25%) Problem-Solving
7 24 (9.84%) DevOps
8 22 (9.02%) Problem Management
9 20 (8.20%) Information Security
10 17 (6.97%) Project Management
11 16 (6.56%) Continuous Improvement
11 16 (6.56%) Stakeholder Management
12 13 (5.33%) ITSM
13 12 (4.92%) Cybersecurity
13 12 (4.92%) High Availability
13 12 (4.92%) Ticket Management
14 11 (4.51%) Change Management
15 10 (4.10%) Disaster Recovery
15 10 (4.10%) Line Management
15 10 (4.10%) Mentoring
Programming Languages
1 53 (21.72%) SQL
2 26 (10.66%) PowerShell
3 14 (5.74%) Java
4 9 (3.69%) Python
5 6 (2.46%) C
6 4 (1.64%) C#
6 4 (1.64%) Ruby
7 3 (1.23%) Bash Shell
7 3 (1.23%) JavaScript
7 3 (1.23%) Perl
7 3 (1.23%) PL/SQL
8 2 (0.82%) VB
8 2 (0.82%) VBScript
9 1 (0.41%) PHP
9 1 (0.41%) Shell Script
9 1 (0.41%) T-SQL
Qualifications
1 47 (19.26%) Security Cleared
2 40 (16.39%) SC Cleared
3 25 (10.25%) ITIL Certification
4 20 (8.20%) DV Cleared
5 17 (6.97%) CCNA
5 17 (6.97%) Cisco Certification
6 13 (5.33%) CCNP
6 13 (5.33%) MCP
7 12 (4.92%) Microsoft Certification
8 11 (4.51%) Degree
9 8 (3.28%) A+ Certification
9 8 (3.28%) MCSE
10 7 (2.87%) MCSA
11 6 (2.46%) CISM
11 6 (2.46%) CISSP
12 5 (2.05%) HNC
12 5 (2.05%) ITIL Foundation Certificate
13 4 (1.64%) CISA
13 4 (1.64%) CRISC
13 4 (1.64%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 18 (7.38%) Sarbanes-Oxley
2 16 (6.56%) ISO/IEC 27001
3 8 (3.28%) GDPR
4 6 (2.46%) NIST
4 6 (2.46%) PCI DSS
5 5 (2.05%) ISO/IEC 20000
6 4 (1.64%) ISO 9001
6 4 (1.64%) QA
7 3 (1.23%) COBIT
8 2 (0.82%) Cyber Essentials
9 1 (0.41%) JSP 440
9 1 (0.41%) NIST 800
System Software
1 77 (31.56%) Active Directory
2 24 (9.84%) VMware Infrastructure
3 12 (4.92%) Hyper-V
4 8 (3.28%) Firmware
4 8 (3.28%) XenApp
5 5 (2.05%) Terminal Server
6 4 (1.64%) Docker
6 4 (1.64%) VMware ESXi
7 3 (1.23%) Virtual Desktop
7 3 (1.23%) Virtual Machines
7 3 (1.23%) vSphere
8 2 (0.82%) vCloud
9 1 (0.41%) BitLocker
9 1 (0.41%) Microsoft App-V
9 1 (0.41%) XenDesktop
Systems Management
1 27 (11.07%) SCCM
2 18 (7.38%) SCOM
2 18 (7.38%) WSUS
3 8 (3.28%) vCenter Server
4 4 (1.64%) Puppet
4 4 (1.64%) Single Sign-On
4 4 (1.64%) Terraform
5 3 (1.23%) Kubernetes
5 3 (1.23%) Microsoft Intune
6 1 (0.41%) AirWatch
6 1 (0.41%) Ansible
6 1 (0.41%) AppManager
6 1 (0.41%) Host Intrusion Detection System
6 1 (0.41%) Network Intrusion Detection System
Vendors
1 71 (29.10%) Microsoft
2 58 (23.77%) VMware
3 29 (11.89%) Cisco
3 29 (11.89%) Citrix
4 17 (6.97%) Oracle
5 14 (5.74%) ServiceNow
6 12 (4.92%) Juniper
7 8 (3.28%) HP
8 6 (2.46%) SAP
9 5 (2.05%) Alcatel-Lucent
9 5 (2.05%) Blue Coat
9 5 (2.05%) McAfee
9 5 (2.05%) NetApp
9 5 (2.05%) Palo Alto
10 4 (1.64%) CheckPoint
10 4 (1.64%) Dell
10 4 (1.64%) Huawei
11 3 (1.23%) Remedy
11 3 (1.23%) Splunk
12 2 (0.82%) Meraki