Period
to 18 September 2018

The following table provides summary statistics for permanent job vacancies advertised in the South East with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 18 September 2018 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
England > South East
6 months to
18 Sep 2018
Same period 2017 Same period 2016
Rank 114 96 80
Rank change year-on-year -18 -16 0
Permanent jobs citing SLA 792 904 1,273
As % of all permanent IT jobs advertised in the South East 2.67% 3.12% 3.56%
As % of the Quality Assurance & Compliance category 19.88% 25.86% 26.38%
Number of salaries quoted 613 724 994
South East median annual salary £42,500 £37,500 £35,000
Median salary % change year-on-year +13.33% +7.14% -
10th Percentile £21,300 £21,250 £20,500
90th Percentile £62,500 £67,500 £58,000
England median annual salary £40,000 £38,000 £37,500
% change year-on-year +5.26% +1.33% +2.74%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the South East with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
South East
Permanent vacancies with a requirement for quality assurance or compliance skills 3,983 3,496 4,826
As % of all permanent IT jobs advertised in the South East 13.45% 12.08% 13.49%
Number of salaries quoted 3,154 2,808 3,824
South East median annual salary £50,000 £45,000 £45,000
Median salary % change year-on-year +11.11% - +5.88%
10th Percentile £29,750 £25,750 £26,250
90th Percentile £72,500 £70,000 £70,000
England median annual salary £50,500 £50,000 £50,000
% change year-on-year +1.00% - +11.11%

SLA
Job Vacancy Trend in the South East

Job postings citing SLA as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for SLA in the South East

SLA
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in the South East.

Salary trend for SLA in the South East

SLA
Salary Histogram in the South East

The salary distribution of IT jobs citing SLA in the South East over the 6 months to 18 September 2018.

Salary histogram for SLA in the South East

SLA
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the South East region over the 6 months to 18 September 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thames Valley -11 325 £40,000 - 23
Hampshire -26 201 £42,500 +30.77% 23
Surrey -19 165 £43,750 +9.38% 19
Berkshire -37 156 £40,000 - 8
Buckinghamshire +20 144 £40,000 +25.00% 12
West Sussex -12 34 £37,500 - 7
Kent +5 30 £50,000 +25.00% 4
East Sussex -11 30 £42,500 +6.25% 4
Oxfordshire -4 25 £47,500 +11.76% 3
Middlesex +11 5 £110,000 +285.96%
Sussex -2 3 £25,000 -37.50%
SLA
England

For the 6 months to 18 September 2018, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South East region with a requirement for SLA.

1 363 (45.83%) ITIL
2 247 (31.19%) Windows
3 218 (27.53%) Microsoft
4 164 (20.71%) Active Directory
5 154 (19.44%) Service Management
6 137 (17.30%) Service Delivery
7 122 (15.40%) Microsoft Office
8 120 (15.15%) Finance
9 119 (15.03%) SQL
10 115 (14.52%) Windows 7
11 105 (13.26%) Office 365
12 96 (12.12%) VMware
13 95 (11.99%) Citrix
14 92 (11.62%) Linux
15 87 (10.98%) Windows Server
16 86 (10.86%) Microsoft Excel
17 84 (10.61%) Cisco
17 84 (10.61%) Incident Management
18 75 (9.47%) Problem Management
19 73 (9.22%) Problem-Solving
20 72 (9.09%) Retail
21 70 (8.84%) Microsoft Certification
22 68 (8.59%) SQL Server
23 67 (8.46%) VMware Infrastructure
23 67 (8.46%) Continuous Improvement
24 66 (8.33%) ITIL V3
24 66 (8.33%) Windows 10
25 65 (8.21%) Agile Software Development
26 63 (7.95%) Oracle
27 61 (7.70%) Degree

SLA
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 39 (4.92%) MS Exchange
2 23 (2.90%) WebLogic
3 20 (2.53%) IIS
4 15 (1.89%) SharePoint
5 14 (1.77%) Blackberry Enterprise Server
6 13 (1.64%) Exchange Server 2010
7 10 (1.26%) MQSeries
8 8 (1.01%) SharePoint 2013
9 7 (0.88%) Apache
10 6 (0.76%) Exchange Server 2013
10 6 (0.76%) Skype for Business
11 4 (0.51%) Exchange Server 2003
11 4 (0.51%) nginx
12 3 (0.38%) Tomcat
13 2 (0.25%) Drupal
13 2 (0.25%) Exchange Server 2007
13 2 (0.25%) IBM Domino
13 2 (0.25%) NetWeaver
13 2 (0.25%) SugarCRM
13 2 (0.25%) WebSphere
Applications
1 122 (15.40%) Microsoft Office
2 86 (10.86%) Microsoft Excel
3 37 (4.67%) Microsoft PowerPoint
4 10 (1.26%) Microsoft Project
4 10 (1.26%) MS Visio
5 1 (0.13%) Open Workbench
5 1 (0.13%) Spreadsheet
Business Applications
1 7 (0.88%) assyst
2 6 (0.76%) Dynamics NAV
2 6 (0.76%) SAP ERP
3 4 (0.51%) Dynamics AX
4 2 (0.25%) Dynamics CRM
4 2 (0.25%) PeopleSoft Financials
4 2 (0.25%) PeopleSoft HRMS
4 2 (0.25%) Remedy ITSM
4 2 (0.25%) SAP Forecasting and Replenishment
Cloud Services
1 105 (13.26%) Office 365
2 56 (7.07%) Amazon AWS
3 41 (5.18%) Microsoft Azure
4 30 (3.79%) SaaS
5 19 (2.40%) AWS Lambda
5 19 (2.40%) Cloud Computing
5 19 (2.40%) DigitalOcean
5 19 (2.40%) Serverless
6 6 (0.76%) Boomi
7 5 (0.63%) IaaS
7 5 (0.63%) PaaS
8 4 (0.51%) AWS CloudFormation
8 4 (0.51%) Dynamics 365
9 3 (0.38%) Amazon EC2
9 3 (0.38%) Virtual Private Cloud
10 2 (0.25%) Amazon CloudWatch
10 2 (0.25%) Amazon ELB
10 2 (0.25%) Amazon S3
10 2 (0.25%) G Suite
10 2 (0.25%) Google Cloud Platform
Communications & Networking
1 58 (7.32%) Firewall
2 57 (7.20%) VPN
3 47 (5.93%) LAN
4 46 (5.81%) Wireless
5 42 (5.30%) WAN
6 29 (3.66%) TCP/IP
7 28 (3.54%) VoIP
8 26 (3.28%) MPLS
9 25 (3.16%) DNS
10 22 (2.78%) Wi-Fi
11 18 (2.27%) Internet
12 17 (2.15%) SAN
13 16 (2.02%) Network Security
13 16 (2.02%) Unified Communications
14 15 (1.89%) IP Telephony
14 15 (1.89%) Remote Desktop
15 14 (1.77%) NetScaler
15 14 (1.77%) Wireless Security
16 12 (1.52%) Cisco ASA
16 12 (1.52%) Wireshark
Database & Business Intelligence
1 68 (8.59%) SQL Server
2 28 (3.54%) MySQL
3 27 (3.41%) Oracle Reports
4 23 (2.90%) Redis
5 21 (2.65%) Relational Database
6 15 (1.89%) RDBMS
7 11 (1.39%) SQL Server 2012
8 10 (1.26%) Data Mining
8 10 (1.26%) Oracle Database
8 10 (1.26%) SQL Server Integration Services
8 10 (1.26%) SQL Server Reporting Services
9 9 (1.14%) SQL Server Analysis Services
10 5 (0.63%) BusinessObjects
10 5 (0.63%) NoSQL
10 5 (0.63%) Oracle Database 11g
10 5 (0.63%) PostgreSQL
11 4 (0.51%) DB2
11 4 (0.51%) GIS
11 4 (0.51%) Oracle Database 12c
12 3 (0.38%) Amazon RDS
Development Applications
1 21 (2.65%) Git (software)
2 10 (1.26%) Oracle Forms
3 6 (0.76%) JIRA
4 2 (0.25%) Firebug
4 2 (0.25%) Jenkins
4 2 (0.25%) PeopleTools
5 1 (0.13%) GitLab
5 1 (0.13%) JMeter
5 1 (0.13%) LoadRunner
5 1 (0.13%) SQL Server Management Studio (SSMS)
5 1 (0.13%) Vagrant
5 1 (0.13%) Visual Studio
5 1 (0.13%) Webistrano
5 1 (0.13%) WebLOAD
General
1 120 (15.15%) Finance
2 72 (9.09%) Retail
3 51 (6.44%) Back Office
4 47 (5.93%) Legal
5 44 (5.56%) Law
6 41 (5.18%) Telecoms
7 19 (2.40%) Hindi Language
7 19 (2.40%) Punjabi Language
7 19 (2.40%) Urdu Language
8 10 (1.26%) Billing
9 9 (1.14%) Advertising
10 8 (1.01%) Marketing
11 6 (0.76%) French Language
12 4 (0.51%) Automotive
12 4 (0.51%) Banking
12 4 (0.51%) Electronics
13 3 (0.38%) German Language
13 3 (0.38%) Italian Language
14 2 (0.25%) Korean Language
14 2 (0.25%) Publishing
Job Titles
1 239 (30.18%) Analyst
2 98 (12.37%) Service Analyst
3 87 (10.98%) Support Analyst
4 77 (9.72%) Service Desk Analyst
4 77 (9.72%) Service Manager
5 69 (8.71%) Senior Analyst
6 55 (6.94%) IT Support
7 51 (6.44%) Support Engineer
8 48 (6.06%) Network Engineer
9 46 (5.81%) Delivery Manager
10 43 (5.43%) Services Delivery Manager
11 42 (5.30%) Team Leader
12 39 (4.92%) Applications Support
12 39 (4.92%) IT Manager
13 38 (4.80%) Senior Service Desk Analyst
14 36 (4.55%) Developer
15 31 (3.91%) Applications Support Analyst
16 30 (3.79%) 1st Line Support
17 28 (3.54%) 2nd Line Support
18 27 (3.41%) Technical Support
Libraries, Frameworks & Software Standards
1 32 (4.04%) HTML
2 31 (3.91%) .NET
3 30 (3.79%) CSS
4 20 (2.53%) AngularJS
4 20 (2.53%) ASP.NET
4 20 (2.53%) XML
5 19 (2.40%) Node.js
6 15 (1.89%) Express
6 15 (1.89%) Sails.js
7 12 (1.52%) Middleware
8 11 (1.39%) Oracle Fusion
8 11 (1.39%) Web Services
9 9 (1.14%) MEAN Stack
10 8 (1.01%) SAP Fiori
10 8 (1.01%) XML Messaging
11 6 (0.76%) IDoc
11 6 (0.76%) RabbitMQ
11 6 (0.76%) SAP ALE
11 6 (0.76%) SAP PI
11 6 (0.76%) XML Schema
Miscellaneous
1 59 (7.45%) Analytical Skills
2 42 (5.30%) Data Centre
3 38 (4.80%) Self-Motivation
4 22 (2.78%) Management Information System
4 22 (2.78%) User Experience
4 22 (2.78%) Virtual Team
5 18 (2.27%) Blackberry
5 18 (2.27%) CMDB
6 12 (1.52%) EPoS
7 11 (1.39%) Driving Licence
8 10 (1.26%) Handset
9 8 (1.01%) Greenfield Project
10 7 (0.88%) Computer Science
11 6 (0.76%) Clustering
12 4 (0.51%) HACMP
12 4 (0.51%) Hybrid Cloud
12 4 (0.51%) PMI
13 3 (0.38%) AS400
13 3 (0.38%) Fat Client
13 3 (0.38%) Thin Client
Operating Systems
1 247 (31.19%) Windows
2 115 (14.52%) Windows 7
3 92 (11.62%) Linux
4 87 (10.98%) Windows Server
5 66 (8.33%) Windows 10
6 45 (5.68%) Unix
7 41 (5.18%) Windows Server 2008
8 34 (4.29%) Windows 8
9 27 (3.41%) Windows Server 2012
10 14 (1.77%) Solaris
11 11 (1.39%) Windows XP
12 9 (1.14%) AIX
12 9 (1.14%) Ubuntu
13 8 (1.01%) Android
13 8 (1.01%) Apple iOS
14 7 (0.88%) Red Hat Enterprise Linux
15 6 (0.76%) CentOS
15 6 (0.76%) Windows Vista
16 5 (0.63%) Windows Phone
17 4 (0.51%) Windows 2000
Processes & Methodologies
1 363 (45.83%) ITIL
2 154 (19.44%) Service Management
3 137 (17.30%) Service Delivery
4 84 (10.61%) Incident Management
5 75 (9.47%) Problem Management
6 73 (9.22%) Problem-Solving
7 67 (8.46%) Continuous Improvement
8 66 (8.33%) ITIL V3
9 65 (8.21%) Agile Software Development
10 60 (7.58%) Change Management
11 48 (6.06%) Root Cause Analysis
11 48 (6.06%) Ticket Management
12 46 (5.81%) Project Management
13 45 (5.68%) Service Delivery Management
14 39 (4.92%) Stakeholder Management
15 38 (4.80%) ITSM
16 31 (3.91%) Decision-Making
17 30 (3.79%) DevOps
18 29 (3.66%) Infrastructure Engineering
19 27 (3.41%) Line Management
Programming Languages
1 119 (15.03%) SQL
2 34 (4.29%) JavaScript
3 25 (3.16%) Java
4 24 (3.03%) PHP
5 20 (2.53%) C#
6 15 (1.89%) ES6
6 15 (1.89%) ES8
7 14 (1.77%) Shell Script
8 13 (1.64%) PL/SQL
9 11 (1.39%) PowerShell
10 10 (1.26%) T-SQL
11 7 (0.88%) Bash Shell
11 7 (0.88%) Python
12 6 (0.76%) ABAP
12 6 (0.76%) C
13 5 (0.63%) Ruby
14 3 (0.38%) Perl
15 1 (0.13%) R
15 1 (0.13%) VB
Qualifications
1 70 (8.84%) Microsoft Certification
2 61 (7.70%) Degree
3 59 (7.45%) Security Cleared
4 53 (6.69%) Cisco Certification
5 50 (6.31%) CCNA
6 49 (6.19%) SC Cleared
7 46 (5.81%) MCSE
8 33 (4.17%) ITIL Certification
9 26 (3.28%) VMware Certified Professional (VCP)
10 23 (2.90%) CCNP
11 22 (2.78%) MCP
12 16 (2.02%) ISEB
13 14 (1.77%) PMI Certification
14 13 (1.64%) MCSA
15 11 (1.39%) PMP
16 9 (1.14%) A+ Certification
17 7 (0.88%) JNCIA
18 6 (0.76%) ISTQB
18 6 (0.76%) ITIL Foundation Certificate
18 6 (0.76%) Network+ Certification
Quality Assurance & Compliance
1 26 (3.28%) GDPR
2 22 (2.78%) QA
3 11 (1.39%) Data Quality
3 11 (1.39%) PMO
4 8 (1.01%) ISO/IEC 20000
4 8 (1.01%) PCI DSS
5 7 (0.88%) ISO/IEC 27001
6 5 (0.63%) Sarbanes-Oxley
7 2 (0.25%) COBIT
8 1 (0.13%) Cyber Essentials
8 1 (0.13%) ISO 22301
System Software
1 164 (20.71%) Active Directory
2 67 (8.46%) VMware Infrastructure
3 26 (3.28%) XenApp
4 25 (3.16%) Hyper-V
4 25 (3.16%) XenDesktop
5 22 (2.78%) Docker
5 22 (2.78%) vSphere
6 13 (1.64%) Virtual Machines
6 13 (1.64%) Virtual Servers
7 8 (1.01%) Oracle RAC
7 8 (1.01%) VMware ESXi
8 5 (0.63%) Veritas Cluster Server
9 4 (0.51%) GPFS
10 3 (0.38%) Firmware
10 3 (0.38%) XenServer
11 2 (0.25%) Microsoft App-V
12 1 (0.13%) ProxySG
12 1 (0.13%) Sendmail
12 1 (0.13%) Virtual Desktop
Systems Management
1 43 (5.43%) SCCM
2 14 (1.77%) Puppet
3 13 (1.64%) Oracle Enterprise Manager
4 7 (0.88%) Backup Exec
5 6 (0.76%) Opscode Chef
5 6 (0.76%) vCenter Server
6 5 (0.63%) Nagios
6 5 (0.63%) NetBackup
7 4 (0.51%) AirWatch
7 4 (0.51%) Ansible
7 4 (0.51%) Nessus
7 4 (0.51%) SCOM
7 4 (0.51%) Systems Management Server (SMS)
8 3 (0.38%) ZABBIX
9 2 (0.25%) Data Guard
9 2 (0.25%) Enterprise Manager Cloud Control
9 2 (0.25%) Norton AntiVirus
9 2 (0.25%) Oracle RMAN
9 2 (0.25%) PowerCLI
9 2 (0.25%) Terraform
Vendors
1 218 (27.53%) Microsoft
2 96 (12.12%) VMware
3 95 (11.99%) Citrix
4 84 (10.61%) Cisco
5 63 (7.95%) Oracle
6 38 (4.80%) HP
7 36 (4.55%) ServiceNow
8 33 (4.17%) SAP
9 31 (3.91%) Juniper
10 29 (3.66%) Remedy
11 20 (2.53%) Sony
12 19 (2.40%) iManage
13 17 (2.15%) NetApp
14 15 (1.89%) Palo Alto
14 15 (1.89%) SolarWinds
15 14 (1.77%) IBM
16 13 (1.64%) Apple
17 12 (1.52%) Veeam
18 11 (1.39%) Riverbed
19 10 (1.26%) Capita