Period
to 21 July 2018

The following table provides summary statistics for permanent job vacancies advertised in the South East with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 21 July 2018 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
England > South East
6 months to
21 Jul 2018
Same period 2017 Same period 2016
Rank 105 97 76
Rank change year-on-year -8 -21 -1
Permanent jobs citing SLA 878 942 1,434
As % of all permanent IT jobs advertised in the South East 2.88% 3.15% 3.77%
As % of the Quality Assurance & Compliance category 21.43% 26.66% 26.79%
Number of salaries quoted 667 724 1,151
South East median annual salary £40,000 £37,500 £35,000
Median salary % change year-on-year +6.67% +7.14% -
10th Percentile £21,250 £20,875 £20,500
90th Percentile £62,350 £65,000 £58,000
England median annual salary £38,500 £37,500 £37,500
% change year-on-year +2.67% - +0.00%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the South East with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
South East
Permanent vacancies with a requirement for quality assurance or compliance skills 4,098 3,533 5,352
As % of all permanent IT jobs advertised in the South East 13.45% 11.81% 14.06%
Number of salaries quoted 3,204 2,806 4,296
South East median annual salary £47,500 £42,500 £45,000
Median salary % change year-on-year +11.76% -5.56% +3.45%
10th Percentile £28,000 £25,235 £25,250
90th Percentile £71,250 £67,500 £70,000
England median annual salary £50,000 £49,000 £50,000
% change year-on-year +2.04% -2.00% +11.11%

SLA
Job Vacancy Trend in the South East

Job postings citing SLA as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for SLA in the South East

SLA
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in the South East.

Salary trend for SLA in the South East

SLA
Salary Histogram in the South East

The salary distribution of IT jobs citing SLA in the South East over the 6 months to 21 July 2018.

Salary histogram for SLA in the South East

SLA
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the South East region over the 6 months to 21 July 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thames Valley -7 376 £40,000 - 33
Hampshire -13 227 £41,000 +26.15% 17
Buckinghamshire +13 178 £40,000 +26.98% 11
Surrey -19 172 £45,000 +12.50% 13
Berkshire -34 156 £39,000 -4.88% 19
West Sussex +10 43 £29,000 -38.95% 3
Oxfordshire +3 42 £40,000 +12.68% 3
Kent -21 27 £55,000 +51.72% 5
East Sussex -14 26 £42,500 -15.00% 2
Sussex -14 5 £25,000 -37.50%
Middlesex +9 3 £110,000 +218.84% 1
SLA
England

For the 6 months to 21 July 2018, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South East region with a requirement for SLA.

1 387 (44.08%) ITIL
2 278 (31.66%) Windows
3 220 (25.06%) Microsoft
4 163 (18.56%) Active Directory
5 158 (18.00%) Service Management
6 148 (16.86%) Finance
7 142 (16.17%) Service Delivery
8 130 (14.81%) Microsoft Office
9 124 (14.12%) SQL
10 114 (12.98%) Cisco
11 109 (12.41%) Windows 7
12 108 (12.30%) VMware
13 97 (11.05%) Citrix
14 91 (10.36%) Windows Server
15 90 (10.25%) Office 365
16 89 (10.14%) Problem-Solving
17 85 (9.68%) Incident Management
18 84 (9.57%) Linux
19 83 (9.45%) SQL Server
20 81 (9.23%) ITIL V3
21 78 (8.88%) Security Cleared
21 78 (8.88%) Microsoft Excel
22 71 (8.09%) Analytical Skills
23 70 (7.97%) Change Management
24 69 (7.86%) VMware Infrastructure
25 68 (7.74%) Retail
26 66 (7.52%) Microsoft Certification
27 65 (7.40%) Degree
28 64 (7.29%) SC Cleared
29 63 (7.18%) VPN

SLA
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 31 (3.53%) MS Exchange
2 23 (2.62%) IIS
3 22 (2.51%) SharePoint
4 16 (1.82%) Blackberry Enterprise Server
5 11 (1.25%) Exchange Server 2010
5 11 (1.25%) Exchange Server 2013
6 9 (1.03%) Skype for Business
7 8 (0.91%) Apache
8 5 (0.57%) Exchange Server 2003
9 4 (0.46%) nginx
10 3 (0.34%) Drupal
10 3 (0.34%) Exchange Server 2007
10 3 (0.34%) SharePoint 2013
10 3 (0.34%) WebLogic
11 2 (0.23%) Apache Spark
11 2 (0.23%) NetWeaver
11 2 (0.23%) SugarCRM
12 1 (0.11%) Apache Solr
12 1 (0.11%) Oracle Service Bus
12 1 (0.11%) Oracle SOA Suite
Applications
1 130 (14.81%) Microsoft Office
2 78 (8.88%) Microsoft Excel
3 39 (4.44%) Microsoft PowerPoint
4 9 (1.03%) MS Visio
5 5 (0.57%) Microsoft Project
Business Applications
1 8 (0.91%) Dynamics AX
1 8 (0.91%) Dynamics NAV
2 6 (0.68%) assyst
3 5 (0.57%) SAP ERP
4 3 (0.34%) Remedy ITSM
5 2 (0.23%) PeopleSoft Financials
5 2 (0.23%) PeopleSoft HRMS
5 2 (0.23%) SAP Forecasting and Replenishment
6 1 (0.11%) Dynamics CRM
6 1 (0.11%) Dynamics GP
6 1 (0.11%) SAP S/4HANA
Cloud Services
1 90 (10.25%) Office 365
2 50 (5.69%) Amazon AWS
3 43 (4.90%) Microsoft Azure
4 31 (3.53%) SaaS
5 19 (2.16%) AWS Lambda
5 19 (2.16%) DigitalOcean
5 19 (2.16%) Serverless
6 17 (1.94%) Cloud Computing
7 8 (0.91%) Dynamics 365
8 5 (0.57%) Boomi
9 4 (0.46%) Amazon EC2
9 4 (0.46%) AWS CloudFormation
9 4 (0.46%) Virtual Private Cloud
10 3 (0.34%) Amazon ELB
10 3 (0.34%) Amazon S3
10 3 (0.34%) Azure Active Directory
11 2 (0.23%) Amazon CloudWatch
12 1 (0.11%) Amazon ElastiCache
12 1 (0.11%) AWS Elastic Beanstalk
12 1 (0.11%) Google Cloud Platform
Communications & Networking
1 63 (7.18%) VPN
2 56 (6.38%) LAN
3 54 (6.15%) Wireless
4 49 (5.58%) Firewall
5 46 (5.24%) WAN
6 37 (4.21%) TCP/IP
7 35 (3.99%) DNS
8 32 (3.64%) MPLS
9 24 (2.73%) IP Telephony
10 23 (2.62%) VoIP
11 21 (2.39%) Wi-Fi
12 20 (2.28%) DHCP
12 20 (2.28%) Network Security
12 20 (2.28%) Unified Communications
13 19 (2.16%) Cisco ASA
13 19 (2.16%) Internet
13 19 (2.16%) SAN
14 17 (1.94%) NetScaler
14 17 (1.94%) Wireless Security
15 16 (1.82%) Remote Desktop
Database & Business Intelligence
1 83 (9.45%) SQL Server
2 33 (3.76%) MySQL
3 23 (2.62%) Redis
4 13 (1.48%) Relational Database
5 12 (1.37%) Oracle Reports
6 9 (1.03%) SQL Server Analysis Services
6 9 (1.03%) SQL Server Integration Services
6 9 (1.03%) SQL Server Reporting Services
7 8 (0.91%) RDBMS
7 8 (0.91%) SQL Server 2012
8 7 (0.80%) Oracle Database
9 6 (0.68%) BusinessObjects
10 5 (0.57%) Data Mining
10 5 (0.57%) Data Warehouse
10 5 (0.57%) GIS
10 5 (0.57%) NoSQL
11 4 (0.46%) Amazon RDS
12 3 (0.34%) DB2
12 3 (0.34%) Oracle Database 11g
12 3 (0.34%) PostgreSQL
Development Applications
1 21 (2.39%) Git (software)
2 9 (1.03%) JIRA
3 3 (0.34%) Jenkins
4 2 (0.23%) Firebug
4 2 (0.23%) Oracle Forms
4 2 (0.23%) PeopleTools
5 1 (0.11%) Eclipse
5 1 (0.11%) GitLab
5 1 (0.11%) JMeter
5 1 (0.11%) LoadRunner
5 1 (0.11%) Visual Studio
5 1 (0.11%) Webistrano
5 1 (0.11%) WebLOAD
General
1 148 (16.86%) Finance
2 68 (7.74%) Retail
3 57 (6.49%) Legal
4 56 (6.38%) Law
5 52 (5.92%) Back Office
5 52 (5.92%) Telecoms
6 19 (2.16%) Hindi Language
6 19 (2.16%) Punjabi Language
6 19 (2.16%) Urdu Language
7 18 (2.05%) Marketing
8 10 (1.14%) Billing
9 8 (0.91%) Manufacturing
10 6 (0.68%) Advertising
11 5 (0.57%) Banking
11 5 (0.57%) Electronics
11 5 (0.57%) Local Government
12 4 (0.46%) Automotive
12 4 (0.46%) French Language
13 3 (0.34%) General Ledger
13 3 (0.34%) Publishing
Job Titles
1 230 (26.20%) Analyst
2 107 (12.19%) Service Analyst
3 93 (10.59%) Service Desk Analyst
4 91 (10.36%) Service Manager
5 76 (8.66%) Senior Analyst
6 69 (7.86%) Support Analyst
7 68 (7.74%) Team Leader
8 63 (7.18%) Support Engineer
9 57 (6.49%) Network Engineer
10 52 (5.92%) IT Support
11 50 (5.69%) Senior Service Desk Analyst
12 45 (5.13%) IT Manager
13 43 (4.90%) Delivery Manager
14 41 (4.67%) Developer
15 39 (4.44%) Applications Support
15 39 (4.44%) Services Delivery Manager
15 39 (4.44%) Technical Support
16 38 (4.33%) Service Desk Team Leader
17 37 (4.21%) Infrastructure Engineer
18 32 (3.64%) Desktop Support
Libraries, Frameworks & Software Standards
1 37 (4.21%) .NET
2 34 (3.87%) HTML
3 31 (3.53%) CSS
4 22 (2.51%) ASP.NET
5 20 (2.28%) AngularJS
6 19 (2.16%) Node.js
7 16 (1.82%) XML
8 15 (1.71%) Express
8 15 (1.71%) Sails.js
9 12 (1.37%) LDAP
10 10 (1.14%) Web Services
11 9 (1.03%) MEAN Stack
12 8 (0.91%) SAP Fiori
13 6 (0.68%) JSON
13 6 (0.68%) SAP PI
14 5 (0.57%) IDoc
14 5 (0.57%) J2EE
14 5 (0.57%) SAP ALE
14 5 (0.57%) XML Schema
15 4 (0.46%) REST
Miscellaneous
1 71 (8.09%) Analytical Skills
2 61 (6.95%) Self-Motivation
3 44 (5.01%) Data Centre
4 33 (3.76%) Management Information System
5 22 (2.51%) User Experience
6 20 (2.28%) CMDB
7 15 (1.71%) Blackberry
8 13 (1.48%) Driving Licence
9 11 (1.25%) iPhone
10 10 (1.14%) Virtual Team
11 8 (0.91%) Clustering
11 8 (0.91%) Computer Science
11 8 (0.91%) Greenfield Project
11 8 (0.91%) Replication
12 6 (0.68%) EPoS
13 5 (0.57%) Handset
14 4 (0.46%) AS400
14 4 (0.46%) PMI
15 3 (0.34%) PKI
15 3 (0.34%) Thin Client
Operating Systems
1 278 (31.66%) Windows
2 109 (12.41%) Windows 7
3 91 (10.36%) Windows Server
4 84 (9.57%) Linux
5 49 (5.58%) Windows 10
6 39 (4.44%) Windows Server 2008
7 37 (4.21%) Windows Server 2012
8 24 (2.73%) Unix
9 17 (1.94%) Windows 8
10 9 (1.03%) Windows Server 2003
11 8 (0.91%) Apple iOS
12 6 (0.68%) Solaris
13 5 (0.57%) Red Hat Enterprise Linux
13 5 (0.57%) Windows XP
14 2 (0.23%) AIX
14 2 (0.23%) Android
15 1 (0.11%) CentOS
15 1 (0.11%) Mac OS X
15 1 (0.11%) Ubuntu
15 1 (0.11%) Windows Vista
Processes & Methodologies
1 387 (44.08%) ITIL
2 158 (18.00%) Service Management
3 142 (16.17%) Service Delivery
4 89 (10.14%) Problem-Solving
5 85 (9.68%) Incident Management
6 81 (9.23%) ITIL V3
7 70 (7.97%) Change Management
8 58 (6.61%) Continuous Improvement
8 58 (6.61%) Problem Management
9 52 (5.92%) Ticket Management
10 49 (5.58%) Project Management
11 47 (5.35%) ITSM
11 47 (5.35%) Service Delivery Management
12 45 (5.13%) Agile Software Development
13 43 (4.90%) Decision-Making
14 38 (4.33%) Stakeholder Management
15 37 (4.21%) Line Management
16 35 (3.99%) Time Management
17 33 (3.76%) Asset Management
18 30 (3.42%) Mentoring
Programming Languages
1 124 (14.12%) SQL
2 37 (4.21%) JavaScript
3 26 (2.96%) PHP
4 25 (2.85%) C#
5 22 (2.51%) PowerShell
6 20 (2.28%) Java
7 15 (1.71%) ES6
7 15 (1.71%) ES8
8 12 (1.37%) Bash Shell
9 11 (1.25%) Shell Script
10 10 (1.14%) T-SQL
11 9 (1.03%) ABAP
11 9 (1.03%) C
12 7 (0.80%) VB
13 4 (0.46%) Python
13 4 (0.46%) Ruby
14 3 (0.34%) PL/SQL
14 3 (0.34%) SAPscript
15 1 (0.11%) Perl
15 1 (0.11%) R
Qualifications
1 78 (8.88%) Security Cleared
2 66 (7.52%) Microsoft Certification
3 65 (7.40%) Degree
4 64 (7.29%) SC Cleared
5 60 (6.83%) Cisco Certification
6 56 (6.38%) CCNA
7 35 (3.99%) ITIL Certification
7 35 (3.99%) MCSE
8 27 (3.08%) MCP
9 24 (2.73%) CCNP
10 17 (1.94%) VMware Certified Professional (VCP)
11 14 (1.59%) ISEB
12 9 (1.03%) ITIL Foundation Certificate
13 8 (0.91%) A+ Certification
13 8 (0.91%) ISTQB
13 8 (0.91%) Network+ Certification
13 8 (0.91%) PMI Certification
13 8 (0.91%) RHCSA
14 7 (0.80%) MCSA
15 6 (0.68%) JNCIA
Quality Assurance & Compliance
1 29 (3.30%) QA
2 22 (2.51%) GDPR
3 15 (1.71%) PMO
4 11 (1.25%) Data Quality
5 7 (0.80%) PCI DSS
6 6 (0.68%) ISO/IEC 20000
7 5 (0.57%) Sarbanes-Oxley
8 4 (0.46%) ISO/IEC 27001
9 2 (0.23%) ISO 22301
10 1 (0.11%) BS25999
10 1 (0.11%) COBIT
10 1 (0.11%) GPG13
10 1 (0.11%) ISO 9001
System Software
1 163 (18.56%) Active Directory
2 69 (7.86%) VMware Infrastructure
3 21 (2.39%) Docker
3 21 (2.39%) vSphere
4 20 (2.28%) Hyper-V
5 14 (1.59%) XenApp
6 12 (1.37%) XenDesktop
7 8 (0.91%) Virtual Servers
7 8 (0.91%) VMware ESXi
8 5 (0.57%) Oracle RAC
9 4 (0.46%) XenServer
10 3 (0.34%) Firmware
11 2 (0.23%) Virtual Machines
12 1 (0.11%) Squid
12 1 (0.11%) Veritas Cluster Server
12 1 (0.11%) Virtual Desktop
12 1 (0.11%) VMware Workstation
Systems Management
1 35 (3.99%) SCCM
2 13 (1.48%) Nessus
3 9 (1.03%) Failover Clustering
4 7 (0.80%) Backup Exec
4 7 (0.80%) Opscode Chef
5 6 (0.68%) Tivoli Storage Manager
5 6 (0.68%) vCenter Server
5 6 (0.68%) WSUS
6 5 (0.57%) Ansible
7 4 (0.46%) FortiGate
7 4 (0.46%) NetBackup
8 3 (0.34%) Puppet
8 3 (0.34%) Systems Management Server (SMS)
8 3 (0.34%) ZABBIX
9 2 (0.23%) AirWatch
9 2 (0.23%) Hadoop YARN
9 2 (0.23%) Kubernetes
9 2 (0.23%) PowerCLI
9 2 (0.23%) Terraform
9 2 (0.23%) vMotion
Vendors
1 220 (25.06%) Microsoft
2 114 (12.98%) Cisco
3 108 (12.30%) VMware
4 97 (11.05%) Citrix
5 44 (5.01%) Juniper
6 41 (4.67%) Remedy
7 39 (4.44%) SAP
8 35 (3.99%) Oracle
9 34 (3.87%) HP
10 27 (3.08%) ServiceNow
11 21 (2.39%) iManage
11 21 (2.39%) Palo Alto
12 20 (2.28%) Sony
13 15 (1.71%) Google
14 14 (1.59%) Veeam
15 13 (1.48%) Riverbed
16 12 (1.37%) Capita
16 12 (1.37%) SolarWinds
17 10 (1.14%) Ivanti
18 9 (1.03%) IFS