Period
to 27 January 2020

The following table provides summary statistics for permanent job vacancies advertised in the South East with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 27 January 2020 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
England > South East
6 months to
27 Jan 2020
Same period 2019 Same period 2018
Rank 79 116 109
Rank change year-on-year +37 -7 -26
Permanent jobs citing SLA 821 709 886
As % of all permanent IT jobs advertised in the South East 3.57% 2.68% 2.86%
As % of the Quality Assurance & Compliance category 25.13% 18.76% 23.19%
Number of salaries quoted 540 571 760
South East median annual salary £39,125 £40,000 £34,000
Median salary % change year-on-year -2.19% +17.65% -9.33%
10th Percentile £23,500 £22,300 £20,738
90th Percentile £67,525 £65,000 £66,250
England median annual salary £37,500 £40,000 £35,250
% change year-on-year -6.25% +13.48% -6.00%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the South East with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
South East
Permanent vacancies with a requirement for quality assurance or compliance skills 3,267 3,779 3,821
As % of all permanent IT jobs advertised in the South East 14.20% 14.30% 12.33%
Number of salaries quoted 2,451 2,983 3,055
South East median annual salary £52,500 £47,500 £45,000
Median salary % change year-on-year +10.53% +5.56% -
10th Percentile £27,500 £27,500 £25,750
90th Percentile £78,750 £71,250 £73,750
England median annual salary £52,500 £50,000 £50,000
% change year-on-year +5.00% - +5.26%

SLA
Job Vacancy Trend in the South East

Job postings citing SLA as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for SLA in the South East

SLA
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in the South East.

Salary trend for SLA in the South East

SLA
Salary Histogram in the South East

The salary distribution of IT jobs citing SLA in the South East over the 6 months to 27 January 2020.

Salary histogram for SLA in the South East

SLA
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the South East region over the 6 months to 27 January 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thames Valley +36 279 £40,000 -0.62% 61
Berkshire +33 153 £40,000 +3.23% 43
Hampshire 0 149 £32,500 -13.33% 34
West Sussex +74 139 £45,000 -10.00% 9
Surrey +8 130 £34,500 -1.43% 36
Buckinghamshire +21 108 £50,000 +25.00% 12
East Sussex +53 72 £37,500 -11.76% 7
Kent -2 41 £37,500 +15.38% 9
Oxfordshire +6 18 £40,000 -34.69% 6
Home Counties -2 1 £160,000 +146.15%
Sussex - 1 £62,500 -
SLA
England

For the 6 months to 27 January 2020, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South East region with a requirement for SLA.

1 400 (48.72%) Windows
2 369 (44.95%) ITIL
3 298 (36.30%) Microsoft
4 273 (33.25%) Active Directory
5 175 (21.32%) Office 365
6 169 (20.58%) Information Security
7 168 (20.46%) Azure
8 152 (18.51%) Windows 10
9 151 (18.39%) SQL
10 144 (17.54%) Management Information System
11 138 (16.81%) Finance
12 129 (15.71%) Ticket Management
13 126 (15.35%) Microsoft Office
14 124 (15.10%) Agile Software Development
15 117 (14.25%) Degree
16 114 (13.89%) Windows 7
17 103 (12.55%) Windows Server
18 101 (12.30%) Problem-Solving
19 94 (11.45%) Cisco
20 93 (11.33%) Citrix
21 91 (11.08%) DNS
22 90 (10.96%) Service Delivery
23 89 (10.84%) ServiceNow
24 85 (10.35%) DHCP
25 84 (10.23%) Microsoft Certification
26 82 (9.99%) Linux
27 81 (9.87%) PowerShell
28 79 (9.62%) Service Management
29 78 (9.50%) Problem Management
29 78 (9.50%) Self-Motivation

SLA
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 56 (6.82%) MS Exchange
2 38 (4.63%) SharePoint
3 35 (4.26%) IIS
4 24 (2.92%) Skype for Business
5 17 (2.07%) Apache
6 9 (1.10%) nginx
7 8 (0.97%) Confluence
8 4 (0.49%) BizTalk Server
8 4 (0.49%) Exchange Server 2007
8 4 (0.49%) Exchange Server 2010
8 4 (0.49%) WebLogic
9 3 (0.37%) CMS
9 3 (0.37%) Exchange Server 2013
9 3 (0.37%) SAP Portal
10 1 (0.12%) Apache Solr
10 1 (0.12%) Elasticsearch
10 1 (0.12%) SharePoint 2013
10 1 (0.12%) WildFly
Applications
1 126 (15.35%) Microsoft Office
2 18 (2.19%) MS Visio
3 14 (1.71%) Microsoft Excel
4 6 (0.73%) Microsoft PowerPoint
5 3 (0.37%) Acrobat
6 2 (0.24%) Adobe Premiere
6 2 (0.24%) Avid Media Composer
6 2 (0.24%) Final Cut Pro
7 1 (0.12%) Adobe Creative Suite
7 1 (0.12%) Spreadsheet
Business Applications
1 12 (1.46%) Oracle EBS
2 8 (0.97%) Dynamics CRM
3 4 (0.49%) Exchequer
3 4 (0.49%) Line 50
3 4 (0.49%) Pegasus Opera
3 4 (0.49%) Sage 200
4 3 (0.37%) Remedy ITSM
4 3 (0.37%) SAP HCM
4 3 (0.37%) SAP HR
5 2 (0.24%) assyst
5 2 (0.24%) NetSuite
5 2 (0.24%) SAP BPC
5 2 (0.24%) SAP ERP
5 2 (0.24%) SAP S/4HANA
6 1 (0.12%) Dynamics NAV
6 1 (0.12%) Elite 3E
Cloud Services
1 175 (21.32%) Office 365
2 168 (20.46%) Azure
3 34 (4.14%) SaaS
4 29 (3.53%) AWS
5 18 (2.19%) IaaS
6 15 (1.83%) Azure Active Directory
7 13 (1.58%) PaaS
8 12 (1.46%) Cloud Computing
9 10 (1.22%) Dynamics 365
10 9 (1.10%) IBM Cloud
10 9 (1.10%) Salesforce Service Cloud
11 7 (0.85%) Akamai
11 7 (0.85%) iPaaS
12 6 (0.73%) Azure ExpressRoute
13 4 (0.49%) Power Platform
14 3 (0.37%) Boomi
14 3 (0.37%) GCP
14 3 (0.37%) SuccessFactors
15 1 (0.12%) G Suite
15 1 (0.12%) Mimecast
Communications & Networking
1 91 (11.08%) DNS
2 85 (10.35%) DHCP
3 76 (9.26%) Firewall
4 70 (8.53%) TCP/IP
5 49 (5.97%) WAN
6 45 (5.48%) VPN
7 41 (4.99%) LAN
8 34 (4.14%) Wireless
9 32 (3.90%) Skype
10 26 (3.17%) Broadband
10 26 (3.17%) Remote Desktop
11 24 (2.92%) Internet
12 19 (2.31%) DMZ
12 19 (2.31%) VLAN
13 17 (2.07%) Network Security
13 17 (2.07%) SSL
14 13 (1.58%) Unified Communications
15 11 (1.34%) BGP
15 11 (1.34%) IP Telephony
15 11 (1.34%) IPsec
Database & Business Intelligence
1 77 (9.38%) SQL Server
2 30 (3.65%) SQL Server Integration Services
3 29 (3.53%) SQL Server Reporting Services
4 21 (2.56%) Data Warehouse
4 21 (2.56%) SQL Server 2005
4 21 (2.56%) SQL Server 2017
5 20 (2.44%) Relational Database
6 19 (2.31%) RDBMS
7 18 (2.19%) Big Data
8 12 (1.46%) Data Lake
8 12 (1.46%) MySQL
9 11 (1.34%) GIS
10 10 (1.22%) Azure SQL Data Warehouse
11 9 (1.10%) Oracle Database
12 8 (0.97%) Azure SQL Database
13 7 (0.85%) PostgreSQL
14 5 (0.61%) SAP BW
14 5 (0.61%) SQL Server Analysis Services
15 4 (0.49%) Crystal Reports
16 3 (0.37%) Power BI
Development Applications
1 19 (2.31%) JIRA
2 7 (0.85%) Visual Studio Team System
3 5 (0.61%) Git (software)
3 5 (0.61%) webpack
4 2 (0.24%) Subversion
4 2 (0.24%) WinDbg
5 1 (0.12%) Bitbucket
5 1 (0.12%) IBM UrbanCode
5 1 (0.12%) Jenkins
5 1 (0.12%) SonarQube
General
1 138 (16.81%) Finance
2 74 (9.01%) Telecoms
3 45 (5.48%) Legal
4 39 (4.75%) Retail
5 16 (1.95%) Public Sector
6 15 (1.83%) Billing
7 11 (1.34%) Law
8 10 (1.22%) Back Office
8 10 (1.22%) Marketing
9 8 (0.97%) Electronics
10 7 (0.85%) Local Government
10 7 (0.85%) Manufacturing
11 4 (0.49%) Aerospace
12 3 (0.37%) French Language
12 3 (0.37%) Italian Language
12 3 (0.37%) Spanish Language
13 2 (0.24%) Advertising
13 2 (0.24%) Automotive
13 2 (0.24%) Dutch Language
13 2 (0.24%) German Language
Job Titles
1 189 (23.02%) Analyst
2 101 (12.30%) Support Engineer
3 93 (11.33%) Service Analyst
4 87 (10.60%) Service Desk Analyst
5 68 (8.28%) Service Manager
6 59 (7.19%) Desktop Support
7 51 (6.21%) Team Leader
8 46 (5.60%) IT Manager
9 44 (5.36%) Support Analyst
10 41 (4.99%) Administrator
11 39 (4.75%) Delivery Manager
12 35 (4.26%) IT Support
13 34 (4.14%) Support Team Leader
14 33 (4.02%) Network Engineer
14 33 (4.02%) Operations Support Engineer
15 31 (3.78%) 1st Line Support
15 31 (3.78%) Infrastructure Engineer
16 29 (3.53%) Desktop Engineer
16 29 (3.53%) Service Desk Support
17 27 (3.29%) IT Analyst
Libraries, Frameworks & Software Standards
1 14 (1.71%) LDAP
2 10 (1.22%) Kafka
3 9 (1.10%) CSS
3 9 (1.10%) RabbitMQ
3 9 (1.10%) XML
3 9 (1.10%) XML Messaging
4 8 (0.97%) ActiveMQ
5 7 (0.85%) HTML
6 6 (0.73%) XMPP
7 5 (0.61%) AngularJS
7 5 (0.61%) Node.js
7 5 (0.61%) SailPoint
7 5 (0.61%) Spring
7 5 (0.61%) Spring Boot
8 4 (0.49%) EDI
8 4 (0.49%) Software Packaging
9 3 (0.37%) .NET
9 3 (0.37%) ASP.NET
9 3 (0.37%) Middleware
9 3 (0.37%) SAP Basis
Miscellaneous
1 144 (17.54%) Management Information System
2 78 (9.50%) Self-Motivation
3 56 (6.82%) Data Centre
4 55 (6.70%) Analytical Skills
5 40 (4.87%) Clustering
6 21 (2.56%) Smartphone
7 20 (2.44%) Private Cloud
8 15 (1.83%) Driving Licence
9 14 (1.71%) Enterprise Software
9 14 (1.71%) iPad
10 11 (1.34%) iPhone
10 11 (1.34%) Public Cloud
11 10 (1.22%) Client/Server
11 10 (1.22%) User Experience
12 9 (1.10%) Reinsurance
13 8 (0.97%) Cyberattack
13 8 (0.97%) Handset
13 8 (0.97%) Security Operations Centre
14 7 (0.85%) EPoS
14 7 (0.85%) Replication
Operating Systems
1 400 (48.72%) Windows
2 152 (18.51%) Windows 10
3 114 (13.89%) Windows 7
4 103 (12.55%) Windows Server
5 82 (9.99%) Linux
6 61 (7.43%) Unix
7 42 (5.12%) Solaris
8 34 (4.14%) Windows Server 2008
9 26 (3.17%) Windows Server 2012
10 21 (2.56%) Apple iOS
11 15 (1.83%) Windows 2000
11 15 (1.83%) Windows XP
12 12 (1.46%) Windows Server 2003
13 11 (1.34%) Debian
14 9 (1.10%) Mac OS
15 7 (0.85%) Windows 8
16 4 (0.49%) AIX
16 4 (0.49%) Mac OS X
17 2 (0.24%) Gentoo
17 2 (0.24%) Ubuntu
Processes & Methodologies
1 369 (44.95%) ITIL
2 169 (20.58%) Information Security
3 129 (15.71%) Ticket Management
4 124 (15.10%) Agile Software Development
5 101 (12.30%) Problem-Solving
6 90 (10.96%) Service Delivery
7 79 (9.62%) Service Management
8 78 (9.50%) Problem Management
9 77 (9.38%) Continuous Improvement
10 74 (9.01%) Incident Management
10 74 (9.01%) Project Management
11 73 (8.89%) Mentoring
12 66 (8.04%) ITSM
13 54 (6.58%) Security Management
14 53 (6.46%) DevOps
14 53 (6.46%) Information Security Management
14 53 (6.46%) ISMS
15 51 (6.21%) Infrastructure Engineering
16 50 (6.09%) Mobile Device Management
17 47 (5.72%) Change Management
Programming Languages
1 151 (18.39%) SQL
2 81 (9.87%) PowerShell
3 43 (5.24%) C
4 30 (3.65%) Python
5 26 (3.17%) Ruby
6 23 (2.80%) Bash Shell
7 13 (1.58%) T-SQL
8 12 (1.46%) PHP
9 9 (1.10%) JavaScript
10 3 (0.37%) Perl
10 3 (0.37%) VBScript
11 2 (0.24%) Go
12 1 (0.12%) R
12 1 (0.12%) VB
Qualifications
1 117 (14.25%) Degree
2 84 (10.23%) Microsoft Certification
3 71 (8.65%) Security Cleared
4 63 (7.67%) MCP
5 62 (7.55%) Cisco Certification
6 40 (4.87%) A+ Certification
7 38 (4.63%) ITIL Certification
7 38 (4.63%) SC Cleared
8 36 (4.38%) CCNP
9 27 (3.29%) CCNA
10 24 (2.92%) CISSP
11 21 (2.56%) DV Cleared
12 19 (2.31%) CISM
13 15 (1.83%) MCSE
14 14 (1.71%) (ISC)2 CCSP
14 14 (1.71%) CISA
14 14 (1.71%) CRISC
15 10 (1.22%) JNCIA
16 9 (1.10%) MCSA
16 9 (1.10%) RHCE
Quality Assurance & Compliance
1 50 (6.09%) ISO/IEC 27001
2 30 (3.65%) PCI DSS
3 22 (2.68%) GDPR
4 21 (2.56%) ISO 9001
5 17 (2.07%) QA
6 10 (1.22%) NIST
6 10 (1.22%) PMO
7 9 (1.10%) Sarbanes-Oxley
8 5 (0.61%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
9 4 (0.49%) Data Quality
9 4 (0.49%) ISO 22301
10 2 (0.24%) COBIT
10 2 (0.24%) Cyber Essentials
10 2 (0.24%) ISO/IEC 20000
11 1 (0.12%) BS7799
System Software
1 273 (33.25%) Active Directory
2 68 (8.28%) Firmware
3 44 (5.36%) VMware Infrastructure
4 22 (2.68%) Hyper-V
5 11 (1.34%) NFS
5 11 (1.34%) Virtual Servers
6 10 (1.22%) Virtual Desktop
7 9 (1.10%) Docker
8 8 (0.97%) VMware ESXi
9 5 (0.61%) Microsoft Virtual Server
9 5 (0.61%) Terminal Services
10 4 (0.49%) vSphere
11 3 (0.37%) Terminal Server
11 3 (0.37%) VMware Workstation
12 2 (0.24%) Virtual Machines
12 2 (0.24%) XenApp
13 1 (0.12%) MetaFrame
13 1 (0.12%) Oracle RAC
Systems Management
1 63 (7.67%) SCCM
2 20 (2.44%) SCOM
3 16 (1.95%) WSUS
4 15 (1.83%) Single Sign-On
5 13 (1.58%) Data Guard
6 11 (1.34%) Ansible
7 10 (1.22%) Kubernetes
7 10 (1.22%) Nagios
7 10 (1.22%) Opscode Chef
8 7 (0.85%) Cisco UCCX
9 5 (0.61%) FortiGate
10 4 (0.49%) Cisco Prime
10 4 (0.49%) Microsoft Intune
10 4 (0.49%) Norton AntiVirus
10 4 (0.49%) SolarWinds Orion
10 4 (0.49%) Symantec Endpoint Protection
11 3 (0.37%) HP Quality Center
12 2 (0.24%) Perfmon
12 2 (0.24%) Puppet
12 2 (0.24%) Terraform
Vendors
1 298 (36.30%) Microsoft
2 94 (11.45%) Cisco
3 93 (11.33%) Citrix
4 89 (10.84%) ServiceNow
5 69 (8.40%) VMware
6 46 (5.60%) Oracle
7 35 (4.26%) HP
8 32 (3.90%) Salesforce.com
9 29 (3.53%) IBM
10 28 (3.41%) Apple
11 27 (3.29%) Dell
11 27 (3.29%) Splunk
12 25 (3.05%) Juniper
12 25 (3.05%) SAP
13 19 (2.31%) Palo Alto
14 16 (1.95%) SolarWinds
15 15 (1.83%) CheckPoint
16 14 (1.71%) Remedy
17 13 (1.58%) EMC
18 12 (1.46%) Adobe