Period
to 29 March 2020

The following table provides summary statistics for permanent job vacancies advertised in the South East with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 29 March 2020 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
England > South East
6 months to
29 Mar 2020
Same period 2019 Same period 2018
Rank 105 101 110
Rank change year-on-year -4 +9 -18
Permanent jobs citing SLA 645 823 918
As % of all permanent jobs advertised in the South East 2.98% 3.08% 2.92%
As % of the Quality Assurance & Compliance category 21.54% 21.01% 22.72%
Number of salaries quoted 482 636 768
Median annual salary £37,750 £41,500 £32,000
Median salary % change year-on-year -9.04% +29.69% -14.67%
10th Percentile £23,000 £22,750 £20,675
90th Percentile £67,375 £68,000 £62,500
England median annual salary £37,500 £40,000 £35,000
% change year-on-year -6.25% +14.29% -4.11%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the South East with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
South East
Permanent vacancies with a requirement for quality assurance or compliance skills 2,994 3,918 4,040
As % of all permanent IT jobs advertised in the South East 13.84% 14.66% 12.85%
Number of salaries quoted 2,317 3,057 3,184
Median annual salary £51,500 £49,500 £45,000
Median salary % change year-on-year +4.04% +10.00% +5.88%
10th Percentile £28,500 £27,500 £25,500
90th Percentile £78,750 £71,700 £72,000
England median annual salary £52,500 £50,000 £50,000
% change year-on-year +5.00% - +5.26%

SLA
Job Vacancy Trend in the South East

Job postings citing SLA as a proportion of all IT jobs advertised in the South East.

Job vacancy trend for SLA in the South East

SLA
Salary Trend in the South East

3-month moving average salary quoted in jobs citing SLA in the South East.

Salary trend for SLA in the South East

SLA
Salary Histogram in the South East

Salary distribution for jobs citing SLA in the South East over the 6 months to 29 March 2020.

Salary histogram for SLA in the South East

SLA
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the South East region over the 6 months to 29 March 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thames Valley +3 221 £40,000 - 43
Hampshire 0 144 £35,000 -14.11% 18
Berkshire +18 122 £45,000 +16.13% 23
Surrey -18 112 £34,500 -8.00% 15
Buckinghamshire -9 79 £36,000 -10.00% 8
West Sussex +27 74 £42,500 -15.00% 10
East Sussex +47 66 £40,000 -11.11% 3
Kent +4 21 £36,250 +15.08% 11
Oxfordshire +3 20 £40,000 -31.91% 12
Sussex - 1 £62,500 -
SLA
England

For the 6 months to 29 March 2020, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South East region with a requirement for SLA.

1 306 (47.44%) Windows
2 241 (37.36%) Microsoft
3 240 (37.21%) ITIL
4 207 (32.09%) Active Directory
5 149 (23.10%) SQL
6 147 (22.79%) Office 365
7 127 (19.69%) Azure
8 106 (16.43%) Windows 10
9 92 (14.26%) Microsoft Office
10 91 (14.11%) Windows Server
11 90 (13.95%) Information Security
12 81 (12.56%) Cisco
13 79 (12.25%) Service Management
13 79 (12.25%) Agile Software Development
14 75 (11.63%) Problem Management
14 75 (11.63%) Windows 7
15 73 (11.32%) Security Cleared
15 73 (11.32%) Service Delivery
15 73 (11.32%) Finance
16 70 (10.85%) Management Information System
17 69 (10.70%) SQL Server
18 65 (10.08%) Problem-Solving
19 63 (9.77%) VMware
20 61 (9.46%) ITSM
21 60 (9.30%) Ticket Management
22 59 (9.15%) PowerShell
22 59 (9.15%) SCCM
23 58 (8.99%) DNS
24 57 (8.84%) Project Management
25 54 (8.37%) TCP/IP

SLA
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 46 (7.13%) MS Exchange
2 36 (5.58%) SharePoint
3 21 (3.26%) Skype for Business
4 20 (3.10%) IIS
5 13 (2.02%) Apache
6 7 (1.09%) Exchange Server 2013
6 7 (1.09%) nginx
7 6 (0.93%) Confluence
8 4 (0.62%) BizTalk Server
9 3 (0.47%) Apache Solr
9 3 (0.47%) SAP Portal
9 3 (0.47%) WildFly
10 2 (0.31%) Oracle SOA Suite
11 1 (0.16%) CMS
11 1 (0.16%) Elasticsearch
11 1 (0.16%) Exchange Server 2003
11 1 (0.16%) Exchange Server 2007
11 1 (0.16%) SharePoint 2013
11 1 (0.16%) WebLogic
Applications
1 92 (14.26%) Microsoft Office
2 8 (1.24%) Microsoft Excel
3 7 (1.09%) MS Visio
4 5 (0.78%) Microsoft PowerPoint
5 3 (0.47%) Acrobat
6 2 (0.31%) Adobe Premiere
6 2 (0.31%) Avid Media Composer
6 2 (0.31%) Final Cut Pro
Business Applications
1 4 (0.62%) Exchequer
1 4 (0.62%) Line 50
1 4 (0.62%) Pegasus Opera
1 4 (0.62%) Sage 200
2 3 (0.47%) assyst
2 3 (0.47%) Dynamics CRM
2 3 (0.47%) Remedy ITSM
2 3 (0.47%) SAP HCM
2 3 (0.47%) SAP HR
3 2 (0.31%) SAP BPC
3 2 (0.31%) SAP ERP
3 2 (0.31%) SAP S/4HANA
4 1 (0.16%) Dynamics NAV
4 1 (0.16%) Elite 3E
4 1 (0.16%) NetSuite
4 1 (0.16%) Oracle EBS
Cloud Services
1 147 (22.79%) Office 365
2 127 (19.69%) Azure
3 27 (4.19%) SaaS
4 13 (2.02%) AWS
5 10 (1.55%) Azure Active Directory
6 9 (1.40%) Salesforce Service Cloud
7 7 (1.09%) IaaS
8 6 (0.93%) Akamai
9 4 (0.62%) Dynamics 365
9 4 (0.62%) PaaS
10 3 (0.47%) Boomi
10 3 (0.47%) Power Platform
10 3 (0.47%) SuccessFactors
11 2 (0.31%) iPaaS
12 1 (0.16%) Cloud Computing
12 1 (0.16%) Data Lake Analytics
12 1 (0.16%) G Suite
12 1 (0.16%) GCP
12 1 (0.16%) Mimecast
Communications & Networking
1 58 (8.99%) DNS
2 54 (8.37%) DHCP
2 54 (8.37%) TCP/IP
3 52 (8.06%) Firewall
4 45 (6.98%) WAN
5 43 (6.67%) LAN
6 32 (4.96%) VPN
7 27 (4.19%) Skype
8 22 (3.41%) Wireless
9 20 (3.10%) VLAN
10 19 (2.95%) Remote Desktop
11 17 (2.64%) Broadband
12 13 (2.02%) SSL
13 12 (1.86%) Internet
14 11 (1.71%) IP Telephony
14 11 (1.71%) Network Security
15 10 (1.55%) Unified Communications
16 9 (1.40%) ADSL
16 9 (1.40%) SNMP
16 9 (1.40%) VoIP
Database & Business Intelligence
1 69 (10.70%) SQL Server
2 28 (4.34%) RDBMS
2 28 (4.34%) Relational Database
3 18 (2.79%) SQL Server Integration Services
4 17 (2.64%) SQL Server Reporting Services
5 11 (1.71%) GIS
5 11 (1.71%) MySQL
6 9 (1.40%) Data Warehouse
6 9 (1.40%) SQL Server 2005
7 8 (1.24%) Azure SQL Database
7 8 (1.24%) SQL Server 2017
8 7 (1.09%) PostgreSQL
8 7 (1.09%) SQL Server Analysis Services
9 5 (0.78%) Big Data
9 5 (0.78%) Oracle Database
9 5 (0.78%) SAP BW
10 4 (0.62%) Crystal Reports
11 3 (0.47%) MongoDB
11 3 (0.47%) Power BI
12 2 (0.31%) SAP Data Services
Development Applications
1 13 (2.02%) JIRA
2 5 (0.78%) Git (software)
2 5 (0.78%) webpack
3 3 (0.47%) WinDbg
4 2 (0.31%) Subversion
4 2 (0.31%) Visual Studio Team System
5 1 (0.16%) Bitbucket
5 1 (0.16%) IBM UrbanCode
5 1 (0.16%) Jenkins
5 1 (0.16%) SonarQube
General
1 73 (11.32%) Finance
2 48 (7.44%) Telecoms
3 30 (4.65%) Retail
4 29 (4.50%) Legal
5 13 (2.02%) Back Office
6 11 (1.71%) Law
7 10 (1.55%) Public Sector
8 7 (1.09%) Local Government
9 5 (0.78%) Automotive
10 4 (0.62%) Billing
11 3 (0.47%) French Language
11 3 (0.47%) Italian Language
11 3 (0.47%) Spanish Language
12 2 (0.31%) Advertising
12 2 (0.31%) Banking
12 2 (0.31%) Dutch Language
12 2 (0.31%) Electronics
12 2 (0.31%) German Language
13 1 (0.16%) Japanese Language
13 1 (0.16%) Manufacturing
Job Titles
1 138 (21.40%) Analyst
2 76 (11.78%) Support Engineer
3 51 (7.91%) Team Leader
4 50 (7.75%) Service Manager
5 45 (6.98%) Service Analyst
6 44 (6.82%) Desktop Support
7 42 (6.51%) Service Desk Analyst
8 38 (5.89%) IT Manager
8 38 (5.89%) IT Support
9 35 (5.43%) 1st Line Support
9 35 (5.43%) Delivery Manager
10 33 (5.12%) Support Analyst
11 32 (4.96%) Administrator
12 24 (3.72%) Desktop Engineer
12 24 (3.72%) Desktop Support Engineer
12 24 (3.72%) Infrastructure Engineer
13 22 (3.41%) IT Engineer
13 22 (3.41%) Support Team Leader
14 21 (3.26%) Operations Manager
15 20 (3.10%) Applications Support
Libraries, Frameworks & Software Standards
1 9 (1.40%) XML
1 9 (1.40%) XML Messaging
2 7 (1.09%) CSS
3 6 (0.93%) Node.js
4 5 (0.78%) .NET
4 5 (0.78%) AngularJS
4 5 (0.78%) HTML
4 5 (0.78%) Spring
4 5 (0.78%) Spring Boot
4 5 (0.78%) XMPP
5 4 (0.62%) RabbitMQ
6 3 (0.47%) ActiveMQ
6 3 (0.47%) Apache NiFi
6 3 (0.47%) ASP.NET
6 3 (0.47%) ASP.NET MVC
6 3 (0.47%) ASP.NET Web API
6 3 (0.47%) Kafka
6 3 (0.47%) SAP Basis
6 3 (0.47%) SAP Fiori
6 3 (0.47%) Web Services
Miscellaneous
1 70 (10.85%) Management Information System
2 50 (7.75%) Analytical Skills
3 40 (6.20%) Self-Motivation
4 28 (4.34%) Clustering
5 20 (3.10%) Data Centre
6 15 (2.33%) Enterprise Software
7 13 (2.02%) Smartphone
8 11 (1.71%) iPhone
9 9 (1.40%) Driving Licence
9 9 (1.40%) Handset
10 7 (1.09%) Client/Server
10 7 (1.09%) Private Cloud
10 7 (1.09%) Reinsurance
11 5 (0.78%) iPad
11 5 (0.78%) NHS
11 5 (0.78%) Replication
11 5 (0.78%) Robotics
11 5 (0.78%) Semantic Web
11 5 (0.78%) Video Conferencing
12 4 (0.62%) User Experience
Operating Systems
1 306 (47.44%) Windows
2 106 (16.43%) Windows 10
3 91 (14.11%) Windows Server
4 75 (11.63%) Windows 7
5 41 (6.36%) Linux
6 32 (4.96%) Windows Server 2016
7 28 (4.34%) Windows Server 2008
8 21 (3.26%) Windows Server 2012
9 16 (2.48%) Windows Server 2003
10 13 (2.02%) Apple iOS
11 12 (1.86%) Windows 8
12 11 (1.71%) Debian
12 11 (1.71%) Unix
13 8 (1.24%) Windows 2000
13 8 (1.24%) Windows Server 2019
13 8 (1.24%) Windows XP
14 5 (0.78%) Solaris
15 4 (0.62%) Android
15 4 (0.62%) Mac OS
16 3 (0.47%) Mac OS X
Processes & Methodologies
1 240 (37.21%) ITIL
2 90 (13.95%) Information Security
3 79 (12.25%) Agile Software Development
3 79 (12.25%) Service Management
4 75 (11.63%) Problem Management
5 73 (11.32%) Service Delivery
6 65 (10.08%) Problem-Solving
7 61 (9.46%) ITSM
8 60 (9.30%) Ticket Management
9 57 (8.84%) Project Management
10 54 (8.37%) Continuous Improvement
10 54 (8.37%) Mentoring
11 53 (8.22%) Incident Management
12 45 (6.98%) Stakeholder Management
13 43 (6.67%) DevOps
14 36 (5.58%) SDLC
15 33 (5.12%) Change Management
16 29 (4.50%) Infrastructure Engineering
16 29 (4.50%) Mobile Device Management
16 29 (4.50%) Security Management
Programming Languages
1 149 (23.10%) SQL
2 59 (9.15%) PowerShell
3 27 (4.19%) Python
4 23 (3.57%) Ruby
5 14 (2.17%) C
6 13 (2.02%) T-SQL
7 9 (1.40%) JavaScript
8 7 (1.09%) Bash Shell
8 7 (1.09%) PHP
9 5 (0.78%) Perl
10 4 (0.62%) C#
10 4 (0.62%) VBScript
11 3 (0.47%) Java
11 3 (0.47%) PL/SQL
12 2 (0.31%) VB
13 1 (0.16%) Go
13 1 (0.16%) R
13 1 (0.16%) Shell Script
Qualifications
1 73 (11.32%) Security Cleared
2 53 (8.22%) SC Cleared
3 51 (7.91%) Microsoft Certification
4 45 (6.98%) Cisco Certification
5 41 (6.36%) Degree
5 41 (6.36%) ITIL Certification
6 36 (5.58%) MCP
7 32 (4.96%) A+ Certification
8 23 (3.57%) DV Cleared
9 22 (3.41%) CCNA
10 21 (3.26%) CCNP
10 21 (3.26%) CISSP
10 21 (3.26%) MCSE
11 19 (2.95%) CISM
12 14 (2.17%) MCSA
13 13 (2.02%) CISA
13 13 (2.02%) CRISC
14 12 (1.86%) (ISC)2 CCSP
15 11 (1.71%) ITIL Foundation Certificate
16 7 (1.09%) JNCIA
Quality Assurance & Compliance
1 43 (6.67%) ISO/IEC 27001
2 23 (3.57%) ISO 9001
3 21 (3.26%) PCI DSS
4 20 (3.10%) GDPR
5 16 (2.48%) Sarbanes-Oxley
6 14 (2.17%) QA
7 9 (1.40%) NIST
7 9 (1.40%) PMO
8 8 (1.24%) COBIT
9 4 (0.62%) Cyber Essentials
9 4 (0.62%) ISO 22301
10 3 (0.47%) Data Quality
10 3 (0.47%) ISO/IEC 20000
10 3 (0.47%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
System Software
1 207 (32.09%) Active Directory
2 29 (4.50%) VMware Infrastructure
3 19 (2.95%) Hyper-V
4 15 (2.33%) Firmware
5 14 (2.17%) VMware ESXi
6 13 (2.02%) Virtual Desktop
7 10 (1.55%) Virtual Servers
8 6 (0.93%) vSphere
9 5 (0.78%) Docker
9 5 (0.78%) Terminal Services
10 4 (0.62%) Microsoft Virtual Server
11 3 (0.47%) Virtual Machines
12 2 (0.31%) NFS
12 2 (0.31%) XenApp
13 1 (0.16%) BitLocker
13 1 (0.16%) Microsoft App-V
13 1 (0.16%) Terminal Server
13 1 (0.16%) VMware Workstation
Systems Management
1 59 (9.15%) SCCM
2 23 (3.57%) WSUS
3 22 (3.41%) SCOM
4 7 (1.09%) Microsoft Intune
5 6 (0.93%) Cisco UCCX
6 5 (0.78%) Nagios
6 5 (0.78%) Opscode Chef
7 4 (0.62%) FortiGate
7 4 (0.62%) Kubernetes
8 2 (0.31%) Norton AntiVirus
8 2 (0.31%) Perfmon
8 2 (0.31%) Puppet
8 2 (0.31%) Single Sign-On
8 2 (0.31%) Symantec Endpoint Protection
8 2 (0.31%) Tivoli Storage Manager
9 1 (0.16%) AirWatch
9 1 (0.16%) AppManager
9 1 (0.16%) Data Guard
9 1 (0.16%) SCSM
9 1 (0.16%) Terraform
Vendors
1 241 (37.36%) Microsoft
2 81 (12.56%) Cisco
3 63 (9.77%) VMware
4 46 (7.13%) Citrix
5 39 (6.05%) Oracle
6 31 (4.81%) Salesforce.com
7 25 (3.88%) HP
7 25 (3.88%) ServiceNow
8 18 (2.79%) Apple
8 18 (2.79%) Juniper
8 18 (2.79%) SAP
9 16 (2.48%) Dell
10 15 (2.33%) Remedy
11 11 (1.71%) NetApp
12 9 (1.40%) Adobe
12 9 (1.40%) Meraki
12 9 (1.40%) SolarWinds
13 8 (1.24%) CheckPoint
13 8 (1.24%) Sony
14 7 (1.09%) Polycom