Period
to 22 October 2019

The following table provides summary statistics for permanent job vacancies advertised in the South East with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 22 October 2019 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
England > South East
6 months to
22 Oct 2019
Same period 2018 Same period 2017
Rank 82 125 107
Rank change year-on-year +43 -18 -21
Permanent jobs citing SLA 927 754 880
As % of all permanent IT jobs advertised in the South East 3.65% 2.59% 3.05%
As % of the Quality Assurance & Compliance category 25.81% 19.25% 24.67%
Number of salaries quoted 591 612 723
South East median annual salary £40,000 £41,500 £37,500
Median salary % change year-on-year -3.61% +10.67% +7.14%
10th Percentile £23,500 £21,500 £21,250
90th Percentile £68,750 £63,750 £67,500
England median annual salary £40,000 £39,500 £37,500
% change year-on-year +1.27% +5.33% -

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the South East with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
South East
Permanent vacancies with a requirement for quality assurance or compliance skills 3,592 3,916 3,567
As % of all permanent IT jobs advertised in the South East 14.14% 13.44% 12.36%
Number of salaries quoted 2,679 3,119 2,869
South East median annual salary £50,000 £48,500 £45,000
Median salary % change year-on-year +3.09% +7.78% -
10th Percentile £27,500 £29,200 £26,250
90th Percentile £76,250 £72,500 £72,500
England median annual salary £50,000 £50,000 £50,000

SLA
Job Vacancy Trend in the South East

Job postings citing SLA as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for SLA in the South East

SLA
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in the South East.

Salary trend for SLA in the South East

SLA
Salary Histogram in the South East

The salary distribution of IT jobs citing SLA in the South East over the 6 months to 22 October 2019.

Salary histogram for SLA in the South East

SLA
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the South East region over the 6 months to 22 October 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thames Valley +25 322 £40,000 - 61
Surrey +42 172 £40,000 +3.23% 21
Hampshire -10 166 £35,000 -12.50% 35
Berkshire +10 157 £40,000 +5.26% 28
Buckinghamshire +15 136 £45,000 +5.88% 24
West Sussex +72 128 £46,250 +8.82% 20
East Sussex +56 69 £40,000 -5.88% 14
Kent +12 52 £32,500 -23.53% 9
Oxfordshire +31 29 £40,000 -17.95% 9
Home Counties - 4 £170,000 -
SLA
England

For the 6 months to 22 October 2019, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South East region with a requirement for SLA.

1 458 (49.41%) ITIL
2 428 (46.17%) Windows
3 289 (31.18%) Microsoft
4 258 (27.83%) Active Directory
5 190 (20.50%) Management Information System
6 181 (19.53%) Office 365
7 178 (19.20%) Information Security
8 158 (17.04%) Windows 10
9 145 (15.64%) Ticket Management
10 140 (15.10%) Problem-Solving
11 139 (14.99%) Finance
12 137 (14.78%) Microsoft Office
12 137 (14.78%) Windows 7
13 134 (14.46%) Citrix
13 134 (14.46%) Degree
14 132 (14.24%) Azure
15 130 (14.02%) Service Delivery
16 127 (13.70%) Windows Server
17 123 (13.27%) Cisco
18 122 (13.16%) Agile Software Development
19 113 (12.19%) ServiceNow
20 112 (12.08%) SQL
20 112 (12.08%) Firewall
21 101 (10.90%) Microsoft Certification
22 98 (10.57%) Cisco Certification
23 95 (10.25%) Self-Motivation
24 94 (10.14%) Incident Management
25 86 (9.28%) Linux
26 79 (8.52%) ISMS
26 79 (8.52%) Information Security Management

SLA
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 63 (6.80%) MS Exchange
2 47 (5.07%) SharePoint
3 21 (2.27%) IIS
4 20 (2.16%) Skype for Business
5 13 (1.40%) Apache
5 13 (1.40%) nginx
6 11 (1.19%) Exchange Server 2010
6 11 (1.19%) SAS
7 9 (0.97%) Confluence
8 6 (0.65%) Exchange Server 2007
8 6 (0.65%) WebLogic
9 3 (0.32%) CMS
10 2 (0.22%) Tomcat
10 2 (0.22%) WebSphere
11 1 (0.11%) Exchange Server 2003
11 1 (0.11%) Exchange Server 2013
11 1 (0.11%) OpenStack
11 1 (0.11%) SAP Portal
Applications
1 137 (14.78%) Microsoft Office
2 38 (4.10%) Microsoft Excel
3 32 (3.45%) MS Visio
4 14 (1.51%) Microsoft PowerPoint
5 2 (0.22%) Adobe Creative Suite
6 1 (0.11%) Spreadsheet
6 1 (0.11%) Windchill
Business Applications
1 14 (1.51%) Dynamics CRM
2 11 (1.19%) Oracle EBS
3 6 (0.65%) SAP BPC
4 5 (0.54%) Remedy ITSM
5 4 (0.43%) SAP ERP
5 4 (0.43%) SAP S/4HANA
6 3 (0.32%) Sage X3
6 3 (0.32%) SAP MM
7 2 (0.22%) assyst
7 2 (0.22%) Sentinel
8 1 (0.11%) NetSuite
8 1 (0.11%) SAP HCM
8 1 (0.11%) SAP HR
Cloud Services
1 181 (19.53%) Office 365
2 132 (14.24%) Azure
3 31 (3.34%) AWS
4 25 (2.70%) SaaS
5 22 (2.37%) Azure Active Directory
6 16 (1.73%) IaaS
7 15 (1.62%) Dynamics 365
8 14 (1.51%) iPaaS
9 11 (1.19%) Cloud Computing
10 10 (1.08%) PaaS
11 9 (0.97%) IBM Cloud
12 7 (0.76%) OneDrive
13 6 (0.65%) Azure ExpressRoute
14 3 (0.32%) GCP
15 2 (0.22%) Power Platform
15 2 (0.22%) SuccessFactors
16 1 (0.11%) AWS Lambda
16 1 (0.11%) Azure Stack
16 1 (0.11%) Cloudflare
16 1 (0.11%) PowerApps
Communications & Networking
1 112 (12.08%) Firewall
2 78 (8.41%) DNS
3 71 (7.66%) DHCP
4 69 (7.44%) TCP/IP
5 59 (6.36%) VPN
6 52 (5.61%) Wireless
7 49 (5.29%) WAN
8 40 (4.31%) LAN
9 35 (3.78%) Internet
10 27 (2.91%) Network Security
11 26 (2.80%) Skype
12 22 (2.37%) Junos
13 19 (2.05%) BGP
13 19 (2.05%) DMZ
13 19 (2.05%) Unified Communications
14 18 (1.94%) Broadband
14 18 (1.94%) Cisco ASA
15 17 (1.83%) Intranet
15 17 (1.83%) VLAN
16 16 (1.73%) Remote Desktop
Database & Business Intelligence
1 57 (6.15%) SQL Server
2 19 (2.05%) SQL Server Reporting Services
3 17 (1.83%) SQL Server Integration Services
4 16 (1.73%) SQL Server 2005
4 16 (1.73%) SQL Server 2017
5 13 (1.40%) Big Data
5 13 (1.40%) Data Warehouse
6 11 (1.19%) Oracle Database
7 10 (1.08%) Azure SQL Data Warehouse
7 10 (1.08%) Data Lake
7 10 (1.08%) Relational Database
8 7 (0.76%) SAP BW
9 5 (0.54%) PostgreSQL
10 4 (0.43%) MySQL
10 4 (0.43%) Redis
11 3 (0.32%) Azure SQL Database
11 3 (0.32%) RDBMS
11 3 (0.32%) SQL Server 2016
12 2 (0.22%) Enterprise Data Warehouse
12 2 (0.22%) OLTP
Development Applications
1 38 (4.10%) JIRA
2 14 (1.51%) Visual Studio Team System
3 1 (0.11%) Bitbucket
3 1 (0.11%) Git (software)
3 1 (0.11%) Hudson
General
1 139 (14.99%) Finance
2 67 (7.23%) Telecoms
3 44 (4.75%) Law
4 41 (4.42%) Legal
5 37 (3.99%) Retail
6 24 (2.59%) Manufacturing
6 24 (2.59%) Public Sector
7 18 (1.94%) Marketing
8 16 (1.73%) Electronics
9 14 (1.51%) Billing
10 12 (1.29%) Aerospace
11 5 (0.54%) Advertising
11 5 (0.54%) Automotive
12 2 (0.22%) Police
13 1 (0.11%) Banking
13 1 (0.11%) Games
13 1 (0.11%) Hindi Language
13 1 (0.11%) Publishing
13 1 (0.11%) Punjabi Language
13 1 (0.11%) Urdu Language
Job Titles
1 279 (30.10%) Analyst
2 172 (18.55%) Service Analyst
3 157 (16.94%) Service Desk Analyst
4 96 (10.36%) Support Engineer
5 82 (8.85%) Service Manager
6 61 (6.58%) Network Engineer
7 60 (6.47%) Support Analyst
8 58 (6.26%) IT Manager
9 47 (5.07%) Desktop Support
10 38 (4.10%) Team Leader
11 34 (3.67%) IT Services Manager
12 33 (3.56%) Consultant
12 33 (3.56%) Infrastructure Engineer
13 32 (3.45%) IT Analyst
13 32 (3.45%) Support Team Leader
14 31 (3.34%) Applications Support
15 29 (3.13%) IT Support
15 29 (3.13%) Senior Analyst
15 29 (3.13%) Senior Service Desk Analyst
16 27 (2.91%) Operations Support Engineer
Libraries, Frameworks & Software Standards
1 16 (1.73%) LDAP
2 13 (1.40%) ActiveMQ
2 13 (1.40%) RabbitMQ
3 10 (1.08%) SAP Basis
4 9 (0.97%) Kafka
4 9 (0.97%) Web Services
5 6 (0.65%) CSS
5 6 (0.65%) HTML
5 6 (0.65%) Middleware
6 5 (0.54%) SailPoint
6 5 (0.54%) XML
6 5 (0.54%) XML Schema
7 4 (0.43%) EDI
7 4 (0.43%) Software Packaging
7 4 (0.43%) XMPP
8 3 (0.32%) LAMP
9 2 (0.22%) JSON
10 1 (0.11%) AngularJS
10 1 (0.11%) Express
10 1 (0.11%) Node.js
Miscellaneous
1 190 (20.50%) Management Information System
2 95 (10.25%) Self-Motivation
3 60 (6.47%) Data Centre
4 52 (5.61%) Analytical Skills
5 32 (3.45%) Driving Licence
6 26 (2.80%) User Experience
7 24 (2.59%) Clustering
8 19 (2.05%) Private Cloud
9 15 (1.62%) iPhone
10 12 (1.29%) EMC VMAX
10 12 (1.29%) iPad
10 12 (1.29%) iSeries
11 11 (1.19%) Client/Server
11 11 (1.19%) e-Learning
11 11 (1.19%) Public Cloud
11 11 (1.19%) Smartphone
11 11 (1.19%) Video Conferencing
12 10 (1.08%) EMC VNX
12 10 (1.08%) Hybrid Cloud
13 9 (0.97%) Security Operations Centre
Operating Systems
1 428 (46.17%) Windows
2 158 (17.04%) Windows 10
3 137 (14.78%) Windows 7
4 127 (13.70%) Windows Server
5 86 (9.28%) Linux
6 74 (7.98%) Unix
7 41 (4.42%) Solaris
8 36 (3.88%) Windows Server 2012
9 31 (3.34%) Windows Server 2008
10 23 (2.48%) Windows XP
11 18 (1.94%) Windows 2000
12 17 (1.83%) Mac OS
13 13 (1.40%) Apple iOS
14 8 (0.86%) Android
14 8 (0.86%) Windows 8
15 6 (0.65%) Red Hat Enterprise Linux
16 4 (0.43%) AIX
16 4 (0.43%) CentOS
16 4 (0.43%) Windows Server 2003
17 2 (0.22%) Mac OS X
Processes & Methodologies
1 458 (49.41%) ITIL
2 178 (19.20%) Information Security
3 145 (15.64%) Ticket Management
4 140 (15.10%) Problem-Solving
5 130 (14.02%) Service Delivery
6 122 (13.16%) Agile Software Development
7 94 (10.14%) Incident Management
8 79 (8.52%) Information Security Management
8 79 (8.52%) ISMS
8 79 (8.52%) Security Management
9 77 (8.31%) Service Management
10 71 (7.66%) Mentoring
11 69 (7.44%) Continuous Improvement
12 61 (6.58%) Problem Management
12 61 (6.58%) Stakeholder Management
13 57 (6.15%) Infrastructure Engineering
13 57 (6.15%) ITSM
14 55 (5.93%) Project Management
15 49 (5.29%) Presales
15 49 (5.29%) Root Cause Analysis
Programming Languages
1 112 (12.08%) SQL
2 64 (6.90%) PowerShell
3 43 (4.64%) C
4 23 (2.48%) Bash Shell
5 22 (2.37%) PHP
6 19 (2.05%) Python
7 18 (1.94%) Ruby
8 12 (1.29%) T-SQL
9 7 (0.76%) JavaScript
10 4 (0.43%) Java
11 3 (0.32%) Perl
12 2 (0.22%) C#
13 1 (0.11%) C++
13 1 (0.11%) ES6
13 1 (0.11%) ES8
13 1 (0.11%) Go
13 1 (0.11%) VB
13 1 (0.11%) VBScript
Qualifications
1 134 (14.46%) Degree
2 101 (10.90%) Microsoft Certification
3 98 (10.57%) Cisco Certification
4 77 (8.31%) MCP
5 74 (7.98%) Security Cleared
6 60 (6.47%) CCNP
7 50 (5.39%) CCNA
8 43 (4.64%) SC Cleared
9 40 (4.31%) ITIL Certification
10 33 (3.56%) A+ Certification
11 28 (3.02%) JNCIA
12 24 (2.59%) JNCIS
12 24 (2.59%) MCSA
13 22 (2.37%) DV Cleared
14 18 (1.94%) ITIL Foundation Certificate
14 18 (1.94%) MCSE
15 16 (1.73%) CISSP
16 11 (1.19%) CISA
16 11 (1.19%) CISM
17 10 (1.08%) CRISC
Quality Assurance & Compliance
1 37 (3.99%) ISO/IEC 27001
2 23 (2.48%) PCI DSS
3 15 (1.62%) GDPR
4 13 (1.40%) QA
5 7 (0.76%) ISO 9001
6 5 (0.54%) ISO/IEC 20000
6 5 (0.54%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
6 5 (0.54%) NIST
7 4 (0.43%) ISO 22301
8 3 (0.32%) PMO
9 2 (0.22%) Data Quality
10 1 (0.11%) BS7799
System Software
1 258 (27.83%) Active Directory
2 65 (7.01%) Firmware
3 52 (5.61%) VMware Infrastructure
4 42 (4.53%) Hyper-V
5 13 (1.40%) Docker
6 9 (0.97%) NFS
7 7 (0.76%) Terminal Server
8 5 (0.54%) DFS Replication
8 5 (0.54%) Virtual Machines
8 5 (0.54%) VMware ESXi
8 5 (0.54%) vSphere
9 4 (0.43%) Microsoft Virtual Server
9 4 (0.43%) Virtual Servers
10 3 (0.32%) VMware Workstation
10 3 (0.32%) XenApp
11 1 (0.11%) BitLocker
11 1 (0.11%) MetaFrame
11 1 (0.11%) Oracle RAC
11 1 (0.11%) Terminal Services
Systems Management
1 38 (4.10%) SCCM
2 15 (1.62%) Single Sign-On
2 15 (1.62%) WSUS
3 14 (1.51%) Kubernetes
4 13 (1.40%) Ansible
4 13 (1.40%) Opscode Chef
5 12 (1.29%) Data Guard
5 12 (1.29%) Nagios
6 9 (0.97%) SCOM
7 7 (0.76%) FortiGate
8 6 (0.65%) Cisco Prime
8 6 (0.65%) SolarWinds Orion
9 5 (0.54%) Backup Exec
9 5 (0.54%) Cisco UCCX
9 5 (0.54%) Microsoft Intune
9 5 (0.54%) Symantec Endpoint Protection
9 5 (0.54%) Systems Management Server (SMS)
10 4 (0.43%) Cisco CUCM
10 4 (0.43%) Norton AntiVirus
10 4 (0.43%) Perfmon
Vendors
1 289 (31.18%) Microsoft
2 134 (14.46%) Citrix
3 123 (13.27%) Cisco
4 113 (12.19%) ServiceNow
5 74 (7.98%) VMware
6 50 (5.39%) HP
7 48 (5.18%) Palo Alto
8 45 (4.85%) Juniper
9 37 (3.99%) IBM
9 37 (3.99%) Sony
10 35 (3.78%) Dell
11 34 (3.67%) Oracle
11 34 (3.67%) SAP
12 28 (3.02%) Splunk
13 24 (2.59%) EMC
14 21 (2.27%) SolarWinds
15 20 (2.16%) Extreme Networks
16 18 (1.94%) Remedy
17 17 (1.83%) Aruba
18 16 (1.73%) Apple