Period
to 27 May 2018

The following table provides summary statistics for permanent job vacancies advertised in the South East with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 27 May 2018 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
England > South East
6 months to
27 May 2018
Same period 2017 Same period 2016
Rank 105 91 68
Rank change year-on-year -14 -23 +10
Permanent jobs citing SLA 891 929 1,525
As % of all permanent IT jobs advertised in the South East 2.94% 3.18% 4.07%
As % of the Quality Assurance & Compliance category 22.36% 27.22% 28.14%
Number of salaries quoted 697 746 1,261
South East median annual salary £38,000 £37,500 £35,000
Median salary % change year-on-year +1.33% +7.14% -
10th Percentile £20,750 £20,500 £20,500
90th Percentile £62,500 £58,750 £57,500
England median annual salary £37,500 £37,500 £38,000
% change year-on-year - -1.32% +1.33%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the South East with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
South East
Permanent vacancies with a requirement for quality assurance or compliance skills 3,985 3,413 5,419
As % of all permanent IT jobs advertised in the South East 13.14% 11.68% 14.45%
Number of salaries quoted 3,139 2,725 4,383
South East median annual salary £45,000 £42,500 £45,000
Median salary % change year-on-year +5.88% -5.56% +2.27%
10th Percentile £26,250 £25,000 £25,000
90th Percentile £71,250 £67,500 £70,000
England median annual salary £50,000 £47,500 £48,000
% change year-on-year +5.26% -1.04% +6.67%

SLA
Job Vacancy Trend in the South East

Job postings citing SLA as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for SLA in the South East

SLA
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in the South East.

Salary trend for SLA in the South East

SLA
Salary Histogram in the South East

The salary distribution of IT jobs citing SLA in the South East over the 6 months to 27 May 2018.

Salary histogram for SLA in the South East

SLA
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the South East region over the 6 months to 27 May 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thames Valley -5 363 £40,000 +18.99% 45
Hampshire -10 240 £34,500 -1.43% 19
Surrey -25 179 £45,000 +20.00% 5
Berkshire -32 163 £40,000 - 26
Buckinghamshire +8 155 £32,500 +3.17% 16
West Sussex +16 51 £30,750 -41.43% 2
Oxfordshire +12 48 £42,500 +41.67% 3
Kent -10 37 £57,500 +43.75% 5
East Sussex -21 20 £47,500 +5.56%
M4 Corridor - 7 - -
Sussex -20 4 £25,000 -
Middlesex +9 3 £110,000 +233.33%
SLA
England

For the 6 months to 27 May 2018, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South East region with a requirement for SLA.

1 410 (46.02%) ITIL
2 329 (36.92%) Windows
3 254 (28.51%) Microsoft
4 171 (19.19%) Active Directory
5 150 (16.84%) Service Management
6 144 (16.16%) Microsoft Office
7 143 (16.05%) Finance
8 140 (15.71%) Service Delivery
9 135 (15.15%) Cisco
10 130 (14.59%) VMware
11 122 (13.69%) SQL
12 117 (13.13%) Windows Server
13 112 (12.57%) Problem-Solving
14 107 (12.01%) Citrix
15 102 (11.45%) Windows 7
16 91 (10.21%) Change Management
17 88 (9.88%) Linux
18 87 (9.76%) Microsoft Excel
19 83 (9.32%) ITIL V3
20 82 (9.20%) Office 365
21 81 (9.09%) Incident Management
22 80 (8.98%) Security Cleared
22 80 (8.98%) VMware Infrastructure
23 79 (8.87%) SQL Server
24 71 (7.97%) Analytical Skills
25 68 (7.63%) SC Cleared
26 65 (7.30%) Continuous Improvement
27 62 (6.96%) Self-Motivation
28 61 (6.85%) Legal
29 60 (6.73%) Ticket Management

SLA
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 30 (3.37%) IIS
1 30 (3.37%) MS Exchange
2 19 (2.13%) SharePoint
3 18 (2.02%) Blackberry Enterprise Server
4 13 (1.46%) Skype for Business
5 11 (1.23%) Exchange Server 2010
6 9 (1.01%) Exchange Server 2013
7 6 (0.67%) Apache
8 4 (0.45%) Exchange Server 2003
8 4 (0.45%) nginx
9 2 (0.22%) Apache Spark
9 2 (0.22%) Exchange Server 2007
9 2 (0.22%) SugarCRM
10 1 (0.11%) Apache Solr
10 1 (0.11%) CMS
10 1 (0.11%) Drupal
10 1 (0.11%) JBoss
10 1 (0.11%) Oracle Coherence
10 1 (0.11%) SharePoint 2013
10 1 (0.11%) Site Server
Applications
1 144 (16.16%) Microsoft Office
2 87 (9.76%) Microsoft Excel
3 43 (4.83%) Microsoft PowerPoint
4 16 (1.80%) MS Visio
5 4 (0.45%) Microsoft Project
Business Applications
1 12 (1.35%) Dynamics NAV
2 6 (0.67%) assyst
2 6 (0.67%) Dynamics AX
3 5 (0.56%) Remedy ITSM
4 1 (0.11%) Dynamics CRM
4 1 (0.11%) Dynamics GP
4 1 (0.11%) SAP ERP
4 1 (0.11%) SAP HR
4 1 (0.11%) SAP S/4HANA
Cloud Services
1 82 (9.20%) Office 365
2 33 (3.70%) Microsoft Azure
3 21 (2.36%) Amazon AWS
4 18 (2.02%) Cloud Computing
4 18 (2.02%) SaaS
5 6 (0.67%) Dynamics 365
6 4 (0.45%) Azure Active Directory
6 4 (0.45%) Google Analytics
7 2 (0.22%) Amazon EC2
7 2 (0.22%) AWS CloudFormation
7 2 (0.22%) Virtual Private Cloud
8 1 (0.11%) Amazon CloudWatch
8 1 (0.11%) Amazon ELB
8 1 (0.11%) Amazon S3
8 1 (0.11%) AWS Lambda
8 1 (0.11%) Boomi
8 1 (0.11%) DigitalOcean
8 1 (0.11%) IaaS
8 1 (0.11%) Serverless
8 1 (0.11%) SuccessFactors
Communications & Networking
1 59 (6.62%) TCP/IP
2 58 (6.51%) DNS
2 58 (6.51%) VPN
3 54 (6.06%) Firewall
3 54 (6.06%) LAN
4 47 (5.27%) WAN
5 45 (5.05%) Wireless
6 40 (4.49%) MPLS
7 32 (3.59%) DHCP
7 32 (3.59%) SAN
8 24 (2.69%) IP Telephony
8 24 (2.69%) VoIP
9 23 (2.58%) Remote Desktop
9 23 (2.58%) Wi-Fi
10 22 (2.47%) Network Security
11 21 (2.36%) Cisco ASA
11 21 (2.36%) Internet
12 20 (2.24%) NetScaler
13 17 (1.91%) HTTP
14 16 (1.80%) WLAN
Database & Business Intelligence
1 79 (8.87%) SQL Server
2 12 (1.35%) MySQL
3 9 (1.01%) SQL Server Analysis Services
3 9 (1.01%) SQL Server Integration Services
3 9 (1.01%) SQL Server Reporting Services
4 8 (0.90%) Relational Database
5 7 (0.79%) Data Warehouse
5 7 (0.79%) SQL Server 2012
6 4 (0.45%) BusinessObjects
6 4 (0.45%) Power BI
7 3 (0.34%) GIS
7 3 (0.34%) Oracle Reports
7 3 (0.34%) RDBMS
8 2 (0.22%) Amazon RDS
8 2 (0.22%) Amazon Redshift
8 2 (0.22%) Crystal Reports
8 2 (0.22%) OLAP
8 2 (0.22%) Oracle Database
8 2 (0.22%) PostgreSQL
8 2 (0.22%) Qlik Sense
Development Applications
1 5 (0.56%) WinDbg
2 3 (0.34%) JIRA
3 1 (0.11%) Eclipse
3 1 (0.11%) Firebug
3 1 (0.11%) Git (software)
3 1 (0.11%) Jenkins
3 1 (0.11%) JMeter
3 1 (0.11%) LoadRunner
3 1 (0.11%) Visual Studio
3 1 (0.11%) WebLOAD
General
1 143 (16.05%) Finance
2 61 (6.85%) Legal
3 57 (6.40%) Law
4 52 (5.84%) Back Office
5 51 (5.72%) Telecoms
6 46 (5.16%) Retail
7 19 (2.13%) Marketing
8 10 (1.12%) Billing
9 8 (0.90%) Manufacturing
10 6 (0.67%) Advertising
11 5 (0.56%) Local Government
11 5 (0.56%) Publishing
12 4 (0.45%) Automotive
12 4 (0.45%) Banking
12 4 (0.45%) Games
13 3 (0.34%) French Language
13 3 (0.34%) General Ledger
14 2 (0.22%) Electronics
14 2 (0.22%) Financial Institution
14 2 (0.22%) Korean Language
Job Titles
1 230 (25.81%) Analyst
2 115 (12.91%) Service Analyst
3 109 (12.23%) Service Desk Analyst
4 107 (12.01%) Service Manager
5 72 (8.08%) Senior Analyst
5 72 (8.08%) Support Engineer
6 70 (7.86%) Team Leader
7 66 (7.41%) Support Analyst
8 58 (6.51%) Network Engineer
9 57 (6.40%) Senior Service Desk Analyst
10 52 (5.84%) Delivery Manager
10 52 (5.84%) IT Manager
11 48 (5.39%) IT Support
12 46 (5.16%) Services Delivery Manager
13 41 (4.60%) Service Desk Team Leader
14 38 (4.26%) Infrastructure Engineer
15 37 (4.15%) Applications Support
15 37 (4.15%) Desktop Support
16 35 (3.93%) Technical Support
17 33 (3.70%) 2nd Line Support
Libraries, Frameworks & Software Standards
1 32 (3.59%) .NET
2 14 (1.57%) ASP.NET
2 14 (1.57%) LDAP
3 8 (0.90%) Web Services
4 6 (0.67%) HTML
5 5 (0.56%) CSS
6 4 (0.45%) Flash
6 4 (0.45%) Software Packaging
7 3 (0.34%) SAP Fiori
7 3 (0.34%) SAP Smart Forms
8 2 (0.22%) ADSI
8 2 (0.22%) COM
8 2 (0.22%) SAP PI
8 2 (0.22%) SOAP
8 2 (0.22%) XML
9 1 (0.11%) Node.js
9 1 (0.11%) Regular Expression
9 1 (0.11%) Velocity
9 1 (0.11%) WCF
9 1 (0.11%) WF
Miscellaneous
1 71 (7.97%) Analytical Skills
2 62 (6.96%) Self-Motivation
3 58 (6.51%) Data Centre
4 38 (4.26%) Management Information System
5 21 (2.36%) CMDB
6 17 (1.91%) Blackberry
7 15 (1.68%) Driving Licence
8 12 (1.35%) Clustering
8 12 (1.35%) Fat Client
8 12 (1.35%) Thin Client
9 10 (1.12%) Virtual Team
10 9 (1.01%) iPhone
10 9 (1.01%) Replication
11 8 (0.90%) Enterprise Cloud
11 8 (0.90%) Enterprise Storage
12 7 (0.79%) AS400
12 7 (0.79%) Computer Science
13 6 (0.67%) Greenfield Project
14 4 (0.45%) Linux Command Line
14 4 (0.45%) Security Operations Centre
Operating Systems
1 329 (36.92%) Windows
2 117 (13.13%) Windows Server
3 102 (11.45%) Windows 7
4 88 (9.88%) Linux
5 52 (5.84%) Windows Server 2012
6 44 (4.94%) Windows Server 2008
7 33 (3.70%) Windows 10
8 27 (3.03%) Unix
9 22 (2.47%) Windows Server 2003
10 13 (1.46%) Windows 8
11 10 (1.12%) Apple iOS
12 6 (0.67%) Solaris
12 6 (0.67%) Windows XP
13 4 (0.45%) Mac OS X
13 4 (0.45%) Red Hat Enterprise Linux
14 3 (0.34%) AIX
14 3 (0.34%) Oracle Linux
15 2 (0.22%) Android
15 2 (0.22%) Mac OS
Processes & Methodologies
1 410 (46.02%) ITIL
2 150 (16.84%) Service Management
3 140 (15.71%) Service Delivery
4 112 (12.57%) Problem-Solving
5 91 (10.21%) Change Management
6 83 (9.32%) ITIL V3
7 81 (9.09%) Incident Management
8 65 (7.30%) Continuous Improvement
9 60 (6.73%) Ticket Management
10 55 (6.17%) Problem Management
11 54 (6.06%) ITSM
12 46 (5.16%) Stakeholder Management
13 45 (5.05%) Decision-Making
14 41 (4.60%) Service Delivery Management
15 38 (4.26%) Line Management
15 38 (4.26%) Project Management
15 38 (4.26%) Time Management
16 34 (3.82%) Asset Management
16 34 (3.82%) Coaching
17 33 (3.70%) Statistics
Programming Languages
1 122 (13.69%) SQL
2 41 (4.60%) PowerShell
3 30 (3.37%) C#
4 17 (1.91%) Bash Shell
5 14 (1.57%) Python
6 13 (1.46%) Java
6 13 (1.46%) VB
7 11 (1.23%) JavaScript
8 10 (1.12%) T-SQL
9 7 (0.79%) PHP
10 6 (0.67%) C
10 6 (0.67%) VBScript
11 5 (0.56%) ABAP
11 5 (0.56%) C++
12 4 (0.45%) Ruby
12 4 (0.45%) Shell Script
13 3 (0.34%) PL/SQL
13 3 (0.34%) SAPscript
14 1 (0.11%) Perl
14 1 (0.11%) R
Qualifications
1 80 (8.98%) Security Cleared
2 68 (7.63%) SC Cleared
3 58 (6.51%) Microsoft Certification
4 57 (6.40%) Cisco Certification
5 47 (5.27%) CCNA
6 44 (4.94%) Degree
7 38 (4.26%) ITIL Certification
8 26 (2.92%) MCP
9 23 (2.58%) CCNP
10 18 (2.02%) MCSE
11 14 (1.57%) ISEB
12 9 (1.01%) MCSA
13 8 (0.90%) ITIL Foundation Certificate
13 8 (0.90%) RHCSA
14 7 (0.79%) VMware Certified Professional (VCP)
15 6 (0.67%) Computer Science Degree
16 5 (0.56%) CISSP
16 5 (0.56%) ISTQB
16 5 (0.56%) JNCIA
16 5 (0.56%) MCITP
Quality Assurance & Compliance
1 25 (2.81%) QA
2 17 (1.91%) PMO
3 13 (1.46%) Data Quality
4 5 (0.56%) GDPR
4 5 (0.56%) PCI DSS
4 5 (0.56%) Sarbanes-Oxley
5 4 (0.45%) ISO/IEC 27001
6 3 (0.34%) COBIT
6 3 (0.34%) ISO 9001
7 2 (0.22%) ISO/IEC 20000
8 1 (0.11%) BS25999
8 1 (0.11%) GPG13
8 1 (0.11%) ISO 22301
System Software
1 171 (19.19%) Active Directory
2 80 (8.98%) VMware Infrastructure
3 26 (2.92%) Hyper-V
4 25 (2.81%) vSphere
5 14 (1.57%) XenApp
6 12 (1.35%) XenDesktop
7 11 (1.23%) VMware ESXi
8 5 (0.56%) FreeRADIUS
8 5 (0.56%) Virtual Servers
9 4 (0.45%) Virtual Desktop
10 3 (0.34%) Firmware
10 3 (0.34%) XenServer
11 2 (0.22%) Docker
11 2 (0.22%) Squid
11 2 (0.22%) VMware Workstation
12 1 (0.11%) Citrix Presentation Server
12 1 (0.11%) Oracle RAC
12 1 (0.11%) Terminal Services
12 1 (0.11%) vCloud
Systems Management
1 40 (4.49%) SCCM
2 12 (1.35%) Failover Clustering
2 12 (1.35%) Nessus
2 12 (1.35%) vCenter Server
3 10 (1.12%) FortiGate
4 9 (1.01%) SCOM
5 7 (0.79%) PowerCLI
5 7 (0.79%) SCVMM
5 7 (0.79%) Tivoli Storage Manager
5 7 (0.79%) vMotion
5 7 (0.79%) WSUS
6 6 (0.67%) NetBackup
7 5 (0.56%) Backup Exec
7 5 (0.56%) Opscode Chef
7 5 (0.56%) Systems Management Server (SMS)
8 4 (0.45%) Nagios
9 3 (0.34%) Oracle ZFS
9 3 (0.34%) PureDisk
10 2 (0.22%) AirWatch
10 2 (0.22%) Hadoop YARN
Vendors
1 254 (28.51%) Microsoft
2 135 (15.15%) Cisco
3 130 (14.59%) VMware
4 107 (12.01%) Citrix
5 53 (5.95%) Juniper
6 46 (5.16%) HP
7 40 (4.49%) Remedy
8 30 (3.37%) SAP
9 22 (2.47%) iManage
10 21 (2.36%) Oracle
11 20 (2.24%) Google
12 19 (2.13%) Palo Alto
13 18 (2.02%) ServiceNow
13 18 (2.02%) SolarWinds
14 12 (1.35%) Apple
14 12 (1.35%) CheckPoint
14 12 (1.35%) Ivanti
14 12 (1.35%) Shavlik
14 12 (1.35%) Veeam
15 11 (1.23%) Riverbed