Period
to

The following table provides summary statistics for permanent job vacancies advertised in the South East with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 20 May 2022 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
England > South East
6 months to
20 May 2022
Same period 2021 Same period 2020
Rank 137 113 120
Rank change year-on-year -24 +7 -18
Permanent jobs citing SLA 500 378 444
As % of all permanent jobs advertised in the South East 2.48% 2.83% 2.61%
As % of the Quality Assurance & Compliance category 15.85% 18.70% 18.56%
Number of salaries quoted 359 209 325
10th Percentile £24,784 £25,400 £23,000
25th Percentile £26,000 £29,000 £26,250
Median annual salary (50th Percentile) £32,500 £42,500 £39,500
Median % change year-on-year -23.53% +7.59% -1.25%
75th Percentile £47,500 £57,500 £52,500
90th Percentile £57,600 £77,500 £65,000
England median annual salary £37,500 £40,000 £37,500
% change year-on-year -6.25% +6.67% -

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the South East with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
South East
Permanent vacancies with a requirement for quality assurance or compliance skills 3,155 2,021 2,392
As % of all permanent IT jobs advertised in the South East 15.64% 15.10% 14.07%
Number of salaries quoted 1,900 1,313 1,836
10th Percentile £28,725 £30,750 £28,875
25th Percentile £37,500 £40,500 £37,500
Median annual salary (50th Percentile) £52,500 £50,000 £52,500
Median % change year-on-year +5.00% -4.76% +5.00%
75th Percentile £67,500 £65,000 £67,500
90th Percentile £78,750 £76,250 £78,750
England median annual salary £55,000 £55,000 £55,000
% change year-on-year - - +10.00%

SLA
Job Vacancy Trend in the South East

Job postings citing SLA as a proportion of all IT jobs advertised in the South East.

Job vacancy trend for SLA in the South East

SLA
Salary Trend in the South East

3-month moving average salary quoted in jobs citing SLA in the South East.

Salary trend for SLA in the South East

SLA
Salary Histogram in the South East

Salary distribution for jobs citing SLA in the South East over the 6 months to 20 May 2022.

Salary histogram for SLA in the South East

SLA
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the South East region over the 6 months to 20 May 2022. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Thames Valley +1 194 £32,750 -27.22% 27
Hampshire -25 127 £31,000 -10.79% 14
Berkshire +34 117 £30,750 -31.67% 18
Surrey -61 58 £35,000 -17.65% 17
West Sussex -9 57 £31,000 -40.95% 1
Buckinghamshire -43 56 £40,000 -6.98% 6
Kent -42 26 £45,000 +28.57% 13
East Sussex -6 25 £32,500 -18.75% 1
Oxfordshire -31 21 £33,000 -40.00% 3
Middlesex - 5 £26,500 -
Home Counties - 3 £47,500 -
SLA
England

For the 6 months to 20 May 2022, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South East region with a requirement for SLA.

1 203 (40.60%) Microsoft
2 197 (39.40%) ITIL
3 177 (35.40%) Windows
4 175 (35.00%) Social Skills
5 132 (26.40%) Microsoft 365
6 122 (24.40%) Active Directory
7 120 (24.00%) Service Management
8 118 (23.60%) Service Delivery
9 101 (20.20%) Azure
10 92 (18.40%) SQL
11 90 (18.00%) Problem-Solving
12 76 (15.20%) Finance
13 75 (15.00%) Incident Management
14 71 (14.20%) Security Cleared
15 68 (13.60%) Windows 10
16 67 (13.40%) Windows Server
17 60 (12.00%) Self-Motivation
18 59 (11.80%) Analytical Skills
18 59 (11.80%) VMware
19 57 (11.40%) Problem Management
20 54 (10.80%) Microsoft Office
21 48 (9.60%) Citrix
22 47 (9.40%) SCCM
23 46 (9.20%) DNS
24 45 (9.00%) Cisco
24 45 (9.00%) SharePoint
24 45 (9.00%) ITSM
25 43 (8.60%) Firewall
25 43 (8.60%) SQL Server
26 41 (8.20%) SC Cleared

SLA
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 45 (9.00%) SharePoint
2 36 (7.20%) MS Exchange
3 9 (1.80%) IIS
4 6 (1.20%) Drupal
4 6 (1.20%) Elasticsearch
5 5 (1.00%) Skype for Business
6 4 (0.80%) Cloud Foundry
6 4 (0.80%) GemFire
6 4 (0.80%) ThingWorx
7 3 (0.60%) Exchange Server 2010
7 3 (0.60%) OpenStack
8 2 (0.40%) Blackberry Enterprise Server
8 2 (0.40%) Ethereum
9 1 (0.20%) Apache
9 1 (0.20%) MQSeries
9 1 (0.20%) nginx
9 1 (0.20%) SAS
9 1 (0.20%) SharePoint Server
9 1 (0.20%) SugarCRM
Applications
1 54 (10.80%) Microsoft Office
2 22 (4.40%) Microsoft Excel
3 6 (1.20%) Microsoft PowerPoint
4 4 (0.80%) Windchill
5 1 (0.20%) InfoPath
Business Applications
1 7 (1.40%) Dynamics CRM
2 5 (1.00%) NetSuite
3 3 (0.60%) Remedy ITSM
4 2 (0.40%) SAP R/3
4 2 (0.40%) Sentinel
5 1 (0.20%) Magento
5 1 (0.20%) Sonata
Cloud Services
1 132 (26.40%) Microsoft 365
2 101 (20.20%) Azure
3 21 (4.20%) SaaS
4 17 (3.40%) AWS
5 15 (3.00%) Azure Active Directory
6 10 (2.00%) OneDrive
6 10 (2.00%) Power Platform
7 9 (1.80%) PaaS
8 8 (1.60%) Azure Sentinel
8 8 (1.60%) IaaS
9 6 (1.20%) GitHub
10 4 (0.80%) Azure Monitor
10 4 (0.80%) Stackdriver
11 3 (0.60%) Adobe Creative Cloud
11 3 (0.60%) Dynamics 365
11 3 (0.60%) Power Automate
12 2 (0.40%) Amazon EKS
12 2 (0.40%) Azure Service Bus
12 2 (0.40%) GCP
12 2 (0.40%) GitHub Actions
Communications & Networking
1 46 (9.20%) DNS
2 43 (8.60%) Firewall
3 35 (7.00%) DHCP
4 27 (5.40%) LAN
5 26 (5.20%) WAN
6 16 (3.20%) TCP/IP
6 16 (3.20%) VPN
6 16 (3.20%) Wi-Fi
7 14 (2.80%) VLAN
8 13 (2.60%) Network Security
9 12 (2.40%) Wireless
10 8 (1.60%) Internet
11 7 (1.40%) SAN
11 7 (1.40%) VoIP
12 6 (1.20%) Ethernet
13 5 (1.00%) Remote Desktop
13 5 (1.00%) Skype
13 5 (1.00%) Unified Communications
14 4 (0.80%) Calico
14 4 (0.80%) SNMP
Database & Business Intelligence
1 43 (8.60%) SQL Server
2 9 (1.80%) Relational Database
3 6 (1.20%) RDBMS
3 6 (1.20%) Redis
4 5 (1.00%) Apache Cassandra
4 5 (1.00%) DB2
4 5 (1.00%) DB2 UDB
4 5 (1.00%) MongoDB
4 5 (1.00%) NoSQL
5 4 (0.80%) MySQL
5 4 (0.80%) PostgreSQL
5 4 (0.80%) SQL Server Reporting Services
6 2 (0.40%) Amazon RDS
6 2 (0.40%) InfluxDB
6 2 (0.40%) Power BI
6 2 (0.40%) SQL Server Integration Services
7 1 (0.20%) Oracle Database
7 1 (0.20%) SQL Server Analysis Services
Development Applications
1 15 (3.00%) JIRA
2 6 (1.20%) Jenkins
3 5 (1.00%) Selenium
4 4 (0.80%) Cucumber
4 4 (0.80%) Git (software)
4 4 (0.80%) Gradle
4 4 (0.80%) gulp
4 4 (0.80%) Protractor
4 4 (0.80%) Sonatype Nexus
5 2 (0.40%) GitLab
5 2 (0.40%) Travis CI
6 1 (0.20%) JMeter
6 1 (0.20%) SoapUI
6 1 (0.20%) SQL Server Management Studio (SSMS)
6 1 (0.20%) Team Foundation Server
6 1 (0.20%) WebDriver
General
1 175 (35.00%) Social Skills
2 76 (15.20%) Finance
3 59 (11.80%) Analytical Skills
4 30 (6.00%) Legal
5 26 (5.20%) Public Sector
6 19 (3.80%) Retail
7 18 (3.60%) Telecoms
8 17 (3.40%) Organisational Skills
8 17 (3.40%) Pharmaceutical
9 14 (2.80%) Digital Economy
10 13 (2.60%) German Language
11 10 (2.00%) Billing
11 10 (2.00%) Games
12 8 (1.60%) Banking
12 8 (1.60%) Electronics
12 8 (1.60%) Law
12 8 (1.60%) Manufacturing
13 7 (1.40%) Influencing Skills
14 5 (1.00%) Inclusion and Diversity
14 5 (1.00%) Presentation Skills
Job Titles
1 167 (33.40%) Analyst
2 80 (16.00%) Service Analyst
3 76 (15.20%) Service Desk Analyst
4 69 (13.80%) Support Analyst
5 53 (10.60%) Service Manager
6 49 (9.80%) IT Support
7 48 (9.60%) Applications Support
8 36 (7.20%) Support Engineer
9 34 (6.80%) Team Leader
10 32 (6.40%) 2nd Line Support
11 31 (6.20%) Applications Support Analyst
12 28 (5.60%) 1st Line Service Desk Analyst
13 25 (5.00%) Delivery Manager
13 25 (5.00%) Service Delivery Manager
14 24 (4.80%) Service Desk Support
14 24 (4.80%) Service Desk Support Analyst
15 21 (4.20%) 1st Line Support
16 20 (4.00%) IT Engineer
17 19 (3.80%) 2nd Line Support Analyst
17 19 (3.80%) IT Analyst
Libraries, Frameworks & Software Standards
1 10 (2.00%) COM
2 9 (1.80%) OLE
3 6 (1.20%) HTML
3 6 (1.20%) XML
4 5 (1.00%) ARM Templates
4 5 (1.00%) J2EE
4 5 (1.00%) Kafka
4 5 (1.00%) Node.js
5 4 (0.80%) .NET
5 4 (0.80%) AngularJS
5 4 (0.80%) Elastic Stack
5 4 (0.80%) RabbitMQ
5 4 (0.80%) Spring
5 4 (0.80%) Spring Boot
5 4 (0.80%) Spring Integration
5 4 (0.80%) Web Services
5 4 (0.80%) WireMock
6 3 (0.60%) LAMP
7 2 (0.40%) MEAN Stack
7 2 (0.40%) Smart Contracts
Miscellaneous
1 60 (12.00%) Self-Motivation
2 39 (7.80%) Management Information System
3 26 (5.20%) Enterprise Software
4 22 (4.40%) Data Centre
5 18 (3.60%) Biotechnology
6 17 (3.40%) Driving Licence
7 10 (2.00%) Public Cloud
7 10 (2.00%) Virtual Team
8 7 (1.40%) CMDB
9 6 (1.20%) Replication
10 5 (1.00%) Blackberry
10 5 (1.00%) Data Structures
10 5 (1.00%) PKI
11 4 (0.80%) Credit Risk
11 4 (0.80%) NHS
12 3 (0.60%) SCADA
12 3 (0.60%) User Experience
13 2 (0.40%) Blockchain
13 2 (0.40%) Hybrid Cloud
13 2 (0.40%) IoT
Operating Systems
1 177 (35.40%) Windows
2 68 (13.60%) Windows 10
3 67 (13.40%) Windows Server
4 30 (6.00%) Windows Server 2019
5 26 (5.20%) Linux
6 18 (3.60%) Windows Server 2003
6 18 (3.60%) Windows Server 2016
7 15 (3.00%) Mac OS
8 14 (2.80%) Windows Server 2012
9 13 (2.60%) Android
10 11 (2.20%) Apple iOS
11 10 (2.00%) Unix
12 9 (1.80%) Windows 7
12 9 (1.80%) Windows XP
13 6 (1.20%) Windows Server 2008
14 5 (1.00%) Red Hat Enterprise Linux
15 3 (0.60%) Solaris
16 2 (0.40%) Windows Mobile
17 1 (0.20%) Mac OS X
Processes & Methodologies
1 197 (39.40%) ITIL
2 120 (24.00%) Service Management
3 118 (23.60%) Service Delivery
4 90 (18.00%) Problem-Solving
5 75 (15.00%) Incident Management
6 57 (11.40%) Problem Management
7 45 (9.00%) ITSM
8 39 (7.80%) Process Improvement
9 38 (7.60%) Change Management
9 38 (7.60%) Customer Requirements
10 37 (7.40%) Time Management
11 33 (6.60%) Proactive Monitoring
12 31 (6.20%) Continuous Improvement
13 29 (5.80%) Disaster Recovery
14 28 (5.60%) Business Continuity
15 27 (5.40%) DevOps
15 27 (5.40%) Infrastructure Engineering
16 26 (5.20%) Software Testing
17 25 (5.00%) Cybersecurity
18 24 (4.80%) Line Management
Programming Languages
1 92 (18.40%) SQL
2 38 (7.60%) PowerShell
3 22 (4.40%) Python
4 13 (2.60%) C
5 12 (2.40%) C#
6 11 (2.20%) R
7 9 (1.80%) Bash
7 9 (1.80%) PHP
8 8 (1.60%) JavaScript
8 8 (1.60%) T-SQL
9 6 (1.20%) Java
10 4 (0.80%) Go
10 4 (0.80%) Ruby
11 3 (0.60%) VB
12 1 (0.20%) Perl
Qualifications
1 71 (14.20%) Security Cleared
2 41 (8.20%) SC Cleared
3 37 (7.40%) Degree
4 27 (5.40%) ITIL Foundation Certificate
5 19 (3.80%) Cisco Certification
6 18 (3.60%) Microsoft Certification
7 13 (2.60%) CCNA
7 13 (2.60%) Computer Science Degree
8 12 (2.40%) DBS Check
9 11 (2.20%) DV Cleared
9 11 (2.20%) ITIL Certification
10 7 (1.40%) MCP
11 6 (1.20%) CCNP
12 5 (1.00%) MCSE
13 4 (0.80%) A+ Certification
13 4 (0.80%) JNCIA
13 4 (0.80%) OCP
13 4 (0.80%) Oracle Certification
14 3 (0.60%) Master's Degree
14 3 (0.60%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 16 (3.20%) GDPR
2 13 (2.60%) COBIT
3 12 (2.40%) QA
4 9 (1.80%) ISO 9001
5 7 (1.40%) ISO/IEC 27001
6 6 (1.20%) PMO
7 4 (0.80%) ISO 14001
8 2 (0.40%) GxP
8 2 (0.40%) ISO/IEC 20000
9 1 (0.20%) BS25999
9 1 (0.20%) Data Quality
9 1 (0.20%) JSP 440
9 1 (0.20%) PCI DSS
9 1 (0.20%) Sarbanes-Oxley
System Software
1 122 (24.40%) Active Directory
2 31 (6.20%) VMware Infrastructure
3 22 (4.40%) Hyper-V
4 13 (2.60%) VMware Workstation
5 10 (2.00%) Virtual Desktop
5 10 (2.00%) XenApp
6 7 (1.40%) Virtual Machines
7 5 (1.00%) iptables
7 5 (1.00%) VMware ESXi
8 4 (0.80%) Docker
8 4 (0.80%) vSphere
9 3 (0.60%) Terminal Services
9 3 (0.60%) Virtual Servers
10 2 (0.40%) DFS Replication
10 2 (0.40%) Firmware
11 1 (0.20%) Apache ZooKeeper
11 1 (0.20%) VMware NSX
11 1 (0.20%) XenDesktop
Systems Management
1 47 (9.40%) SCCM
2 24 (4.80%) Microsoft Intune
3 10 (2.00%) Terraform
4 8 (1.60%) Ansible
5 7 (1.40%) Kubernetes
5 7 (1.40%) PaperCut
6 6 (1.20%) Grafana
6 6 (1.20%) Kibana
6 6 (1.20%) McAfee ePO
7 5 (1.00%) WSUS
8 4 (0.80%) Cisco Prime
8 4 (0.80%) Opscode Chef
8 4 (0.80%) SCOM
8 4 (0.80%) vCenter Server
9 3 (0.60%) Jamf Pro
9 3 (0.60%) SCVMM
10 2 (0.40%) AirWatch
10 2 (0.40%) Backup Exec
10 2 (0.40%) Nagios
10 2 (0.40%) Prometheus
Vendors
1 203 (40.60%) Microsoft
2 59 (11.80%) VMware
3 48 (9.60%) Citrix
4 45 (9.00%) Cisco
5 36 (7.20%) ServiceNow
6 20 (4.00%) Apple
7 16 (3.20%) Adobe
8 13 (2.60%) Sun
9 12 (2.40%) SolarWinds
10 11 (2.20%) Juniper
10 11 (2.20%) NEC
10 11 (2.20%) Northgate
10 11 (2.20%) SAP
11 10 (2.00%) Salesforce.com
12 9 (1.80%) IBM
13 7 (1.40%) Oracle
14 6 (1.20%) HP
14 6 (1.20%) McAfee
14 6 (1.20%) Mitel
15 5 (1.00%) Dell