Period
to 24 January 2018

The median annual salary for a Technical Support was £27,500 in advertised job vacancies in Kent during the 6 months to 24 January 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Technical Support
South East > Kent
6 months to
24 Jan 2018
Same period 2017 Same period 2016
Rank 82 109 134
Rank change year-on-year +27 +25 -21
Permanent jobs requiring a Technical Support 30 16 14
As % of all permanent IT jobs advertised in Kent 2.32% 0.99% 0.66%
As % of the Job Titles category 2.36% 1.01% 0.67%
Number of salaries quoted 28 10 12
Kent median annual salary £27,500 £27,500 £37,500
Median salary % change year-on-year - -26.67% +15.38%
10th Percentile £26,250 £21,075 £22,925
90th Percentile £40,475 £30,050 £46,975
South East median annual salary £28,750 £29,000 £35,000
% change year-on-year -0.86% -17.14% +7.69%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Kent. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Kent
Permanent vacancies in Kent with a recognized job title 1,269 1,588 2,090
% of permanent IT jobs with a recognized job title 98.14% 97.78% 97.85%
Number of salaries quoted 1,078 1,333 1,880
Kent median annual salary £42,500 £42,500 £40,000
Median salary % change year-on-year - +6.25% -3.61%
10th Percentile £24,000 £25,000 £23,975
90th Percentile £61,625 £61,250 £57,500
South East median annual salary £45,000 £45,000 £45,000

Technical Support
Job Vacancy Trend in Kent

Job postings that featured Technical Support in the job title as a percentage of all IT jobs advertised in Kent.

Job vacancy trend for Technical Support in Kent

Technical Support
Salary Trend in Kent

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support in Kent.

Salary trend for Technical Support in Kent

Technical Support
Salary Histogram in Kent

The salary distribution of IT jobs citing Technical Support in Kent over the 6 months to 24 January 2018.

Salary histogram for Technical Support in Kent

Technical Support
Job Locations in Kent

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support within the Kent region over the 6 months to 24 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Maidstone +29 6 £43,000 +91.11% 2
Chatham +1 2 £24,250 -10.19%
Westerham -10 1 £28,500 -18.57%
Dover - 1 - -
Tonbridge - 1 £24,500 -
Technical Support
South East

Technical Support Skill Set
Top 30 Co-occurring IT Skills in Kent

For the 6 months to 24 January 2018, Technical Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Kent region featuring Technical Support in the job title.

1 24 (80.00%) Microsoft
2 21 (70.00%) SQL
3 20 (66.67%) Finance
4 18 (60.00%) Microsoft PowerPoint
4 18 (60.00%) Microsoft Excel
4 18 (60.00%) MS Visio
5 17 (56.67%) Degree
5 17 (56.67%) Process Improvement
6 16 (53.33%) Mathematics
6 16 (53.33%) Computer Science
7 6 (20.00%) VMware
7 6 (20.00%) Windows
8 5 (16.67%) VMware Infrastructure
8 5 (16.67%) Windows Server
9 4 (13.33%) Windows 8
9 4 (13.33%) MS Exchange
9 4 (13.33%) ITIL
9 4 (13.33%) Active Directory
9 4 (13.33%) Firewall
9 4 (13.33%) Change Management
10 3 (10.00%) Disaster Recovery
10 3 (10.00%) Cisco
10 3 (10.00%) VPN
10 3 (10.00%) Risk Management
10 3 (10.00%) Windows 7
10 3 (10.00%) Stakeholder Engagement
11 2 (6.67%) Windows Server 2008
11 2 (6.67%) Incident Management
11 2 (6.67%) Collaborative Working
11 2 (6.67%) Windows Server 2012

Technical Support Skill Set
Co-occurring IT Skills in Kent by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (13.33%) MS Exchange
2 2 (6.67%) Exchange Server 2010
3 1 (3.33%) Exchange Server 2013
3 1 (3.33%) IIS
Applications
1 18 (60.00%) Microsoft Excel
1 18 (60.00%) Microsoft PowerPoint
1 18 (60.00%) MS Visio
2 1 (3.33%) Microsoft Office
Cloud Services
1 2 (6.67%) Office 365
Communications & Networking
1 4 (13.33%) Firewall
2 3 (10.00%) VPN
3 2 (6.67%) DHCP
3 2 (6.67%) DNS
3 2 (6.67%) TCP/IP
3 2 (6.67%) VoIP
4 1 (3.33%) ADSL
4 1 (3.33%) Cisco ASA
4 1 (3.33%) Cisco PIX
4 1 (3.33%) FirePass
4 1 (3.33%) IP Telephony
4 1 (3.33%) Junos
4 1 (3.33%) NAS
4 1 (3.33%) Network Security
4 1 (3.33%) Remote Desktop
4 1 (3.33%) VLAN
Database & Business Intelligence
1 1 (3.33%) SQL Server
1 1 (3.33%) SQL Server 2008
1 1 (3.33%) SQL Server 2012
General
1 20 (66.67%) Finance
2 1 (3.33%) Games
2 1 (3.33%) Retail
Libraries, Frameworks & Software Standards
1 2 (6.67%) XML
Miscellaneous
1 16 (53.33%) Computer Science
2 2 (6.67%) Analytical Skills
3 1 (3.33%) Data Centre
3 1 (3.33%) iPhone
3 1 (3.33%) Management Information System
3 1 (3.33%) NHS
Operating Systems
1 6 (20.00%) Windows
2 5 (16.67%) Windows Server
3 4 (13.33%) Windows 8
4 3 (10.00%) Windows 7
5 2 (6.67%) Windows 10
5 2 (6.67%) Windows Server 2008
5 2 (6.67%) Windows Server 2012
6 1 (3.33%) Android
6 1 (3.33%) Linux
Processes & Methodologies
1 17 (56.67%) Process Improvement
2 16 (53.33%) Mathematics
3 4 (13.33%) Change Management
3 4 (13.33%) ITIL
4 3 (10.00%) Disaster Recovery
4 3 (10.00%) Risk Management
4 3 (10.00%) Stakeholder Engagement
5 2 (6.67%) Collaborative Working
5 2 (6.67%) Incident Management
5 2 (6.67%) Patch Management
5 2 (6.67%) Service Delivery
5 2 (6.67%) Service Management
5 2 (6.67%) Stakeholder Management
6 1 (3.33%) ITSM
6 1 (3.33%) Mobile Device Management
6 1 (3.33%) Network Design
6 1 (3.33%) Network Monitoring
6 1 (3.33%) Proactive Monitoring
6 1 (3.33%) Programme Management
6 1 (3.33%) Software Deployment
Programming Languages
1 21 (70.00%) SQL
Qualifications
1 17 (56.67%) Degree
2 2 (6.67%) CCNA
2 2 (6.67%) Cisco Certification
3 1 (3.33%) CCNP
3 1 (3.33%) JNCIA
3 1 (3.33%) JNCIP
3 1 (3.33%) JNCIS
3 1 (3.33%) MCSA
3 1 (3.33%) MCSE
3 1 (3.33%) Microsoft Certification
3 1 (3.33%) Security Cleared
Quality Assurance & Compliance
1 1 (3.33%) COBIT
System Software
1 5 (16.67%) VMware Infrastructure
2 4 (13.33%) Active Directory
3 2 (6.67%) Terminal Services
4 1 (3.33%) Hyper-V
Systems Management
1 1 (3.33%) SCCM
Vendors
1 24 (80.00%) Microsoft
2 6 (20.00%) VMware
3 3 (10.00%) Cisco
4 2 (6.67%) Citrix
5 1 (3.33%) Blue Coat
5 1 (3.33%) CheckPoint
5 1 (3.33%) F5
5 1 (3.33%) Forcepoint
5 1 (3.33%) Fortinet
5 1 (3.33%) Juniper
5 1 (3.33%) NetApp
5 1 (3.33%) Palo Alto
5 1 (3.33%) Sophos
5 1 (3.33%) WatchGuard