Period
to 19 November 2017

The median annual salary for a Technical Support was £28,700 in advertised job vacancies in the South East during the 6 months to 19 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Technical Support
England > South East
6 months to
19 Nov 2017
Same period 2016 Same period 2015
Rank 298 221 237
Rank change year-on-year -77 +16 -53
Permanent jobs requiring a Technical Support 275 529 582
As % of all permanent IT jobs advertised in the South East 0.91% 1.51% 1.36%
As % of the Job Titles category 0.94% 1.56% 1.40%
Number of salaries quoted 243 460 546
South East median annual salary £28,700 £30,000 £32,500
Median salary % change year-on-year -4.33% -7.69% -
10th Percentile £20,750 £19,750 £21,250
90th Percentile £48,500 £45,000 £52,500
England median annual salary £30,000 £30,000 £30,000

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the South East. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
South East
Permanent vacancies in the South East with a recognized job title 29304 33921 41438
% of permanent IT jobs with a recognized job title 96.62% 96.97% 96.90%
Number of salaries quoted 24468 28449 34555
South East median annual salary £45,000 £45,000 £44,000
Median salary % change year-on-year - +2.27% +3.53%
10th Percentile £26,250 £26,250 £25,500
90th Percentile £67,500 £67,500 £65,750
England median annual salary £50,000 £47,500 £46,000
% change year-on-year +5.26% +3.26% +2.22%

Technical Support
Job Vacancy Trend in the South East

Job postings that featured Technical Support in the job title as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for Technical Support in the South East

Technical Support
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support in the South East.

Salary trend for Technical Support in the South East

Technical Support
Salary Histogram in the South East

The salary distribution of IT jobs citing Technical Support in the South East over the 6 months to 19 November 2017.

Salary histogram for Technical Support in the South East

Technical Support
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support within the South East region over the 6 months to 19 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thames Valley -50 138 £30,000 +5.26% 5
Berkshire -26 97 £32,500 +8.33% 3
Surrey -32 52 £29,500 -1.67% 4
West Sussex +8 30 £40,000 - 2
Buckinghamshire +23 28 £27,500 +1.85%
Kent +26 25 £27,500 +1.85% 3
Hampshire -51 24 £24,500 -18.33% 4
Oxfordshire -23 13 £27,500 -1.79% 2
Middlesex +11 2 £37,500 -16.67%
East Sussex -24 2 £30,000 +25.00%
Technical Support
England

Technical Support Skill Set
Top 30 Co-occurring IT Skills in the South East

For the 6 months to 19 November 2017, Technical Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the South East region featuring Technical Support in the job title.

1 139 (50.55%) Windows
2 114 (41.45%) Microsoft
3 83 (30.18%) Active Directory
4 75 (27.27%) Windows Server
5 72 (26.18%) SQL
6 53 (19.27%) Degree
7 49 (17.82%) VMware
8 46 (16.73%) Office 365
9 45 (16.36%) MS Exchange
10 41 (14.91%) SQL Server
11 40 (14.55%) Linux
11 40 (14.55%) Firewall
12 39 (14.18%) Finance
12 39 (14.18%) Windows Server 2012
13 36 (13.09%) Microsoft Office
14 34 (12.36%) Cisco
15 32 (11.64%) Java
16 31 (11.27%) ITIL
17 29 (10.55%) Windows 7
18 28 (10.18%) Windows 10
19 27 (9.82%) Computer Science
20 26 (9.45%) Hyper-V
21 25 (9.09%) VMware Infrastructure
21 25 (9.09%) Exchange Server 2010
21 25 (9.09%) MS Visio
22 24 (8.73%) DNS
23 23 (8.36%) TCP/IP
24 22 (8.00%) Analytical Skills
24 22 (8.00%) Windows Server 2008
25 21 (7.64%) VoIP

Technical Support Skill Set
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 45 (16.36%) MS Exchange
2 25 (9.09%) Exchange Server 2010
3 18 (6.55%) Exchange Server 2013
4 15 (5.45%) IIS
4 15 (5.45%) SharePoint
5 10 (3.64%) Skype for Business
6 8 (2.91%) Tomcat
7 7 (2.55%) Apache
8 5 (1.82%) Exchange Server 2007
8 5 (1.82%) Oracle SOA Suite
8 5 (1.82%) WebSphere
9 4 (1.45%) JBoss
10 2 (0.73%) nginx
10 2 (0.73%) WebLogic
11 1 (0.36%) Documentum
11 1 (0.36%) Exchange Server 2003
11 1 (0.36%) IBM Notes
11 1 (0.36%) Oracle Workflow
11 1 (0.36%) WebLogic Portal
Applications
1 36 (13.09%) Microsoft Office
2 25 (9.09%) MS Visio
3 21 (7.64%) Microsoft Excel
4 18 (6.55%) Microsoft PowerPoint
Business Applications
1 2 (0.73%) SAP BPC
2 1 (0.36%) Dynamics CRM
2 1 (0.36%) Dynamics NAV
2 1 (0.36%) Eloqua
2 1 (0.36%) Oracle ERP
Cloud Services
1 46 (16.73%) Office 365
2 19 (6.91%) Microsoft Azure
3 10 (3.64%) SaaS
4 7 (2.55%) Amazon AWS
5 4 (1.45%) Cloud Computing
5 4 (1.45%) G Suite
6 1 (0.36%) Azure Active Directory
6 1 (0.36%) Mimecast
6 1 (0.36%) OneDrive
6 1 (0.36%) Oracle Service Cloud
6 1 (0.36%) Salesforce Sales Cloud
Communications & Networking
1 40 (14.55%) Firewall
2 24 (8.73%) DNS
3 23 (8.36%) TCP/IP
4 21 (7.64%) VoIP
5 18 (6.55%) DHCP
6 15 (5.45%) SMS
7 14 (5.09%) VPN
8 13 (4.73%) LAN
9 11 (4.00%) Internet
10 9 (3.27%) VLAN
10 9 (3.27%) WAN
11 7 (2.55%) Network Security
11 7 (2.55%) SAN
11 7 (2.55%) Skype
12 5 (1.82%) FTP
12 5 (1.82%) Remote Desktop
13 4 (1.45%) HTTP
13 4 (1.45%) NAS
13 4 (1.45%) Unified Communications
14 3 (1.09%) DMZ
Database & Business Intelligence
1 41 (14.91%) SQL Server
2 8 (2.91%) Oracle Database
3 6 (2.18%) GIS
3 6 (2.18%) SQL Server 2008
4 4 (1.45%) MySQL
5 3 (1.09%) BusinessObjects
5 3 (1.09%) DB2
5 3 (1.09%) MS Access
5 3 (1.09%) SQL Server 2012
5 3 (1.09%) SQL Server Reporting Services
6 2 (0.73%) Electronic Patient Records
6 2 (0.73%) Hadoop
6 2 (0.73%) MongoDB
6 2 (0.73%) SAP BW
6 2 (0.73%) SAP Data Services
6 2 (0.73%) SAP HANA
7 1 (0.36%) Apache Cassandra
7 1 (0.36%) Informix
7 1 (0.36%) NoSQL
7 1 (0.36%) Oracle BI EE
Development Applications
1 10 (3.64%) Maven
2 6 (2.18%) Jenkins
2 6 (2.18%) Selenium
2 6 (2.18%) SoapUI
3 4 (1.45%) Eclipse
3 4 (1.45%) IntelliJ
3 4 (1.45%) NetBeans
4 1 (0.36%) Bugzilla
4 1 (0.36%) Team Foundation Server
4 1 (0.36%) Visual Studio
General
1 39 (14.18%) Finance
2 19 (6.91%) French Language
3 12 (4.36%) German Language
3 12 (4.36%) Italian Language
4 10 (3.64%) Spanish Language
5 8 (2.91%) Telecoms
6 6 (2.18%) Advertising
7 5 (1.82%) Games
7 5 (1.82%) Manufacturing
8 4 (1.45%) Retail
9 3 (1.09%) Local Government
9 3 (1.09%) Marketing
10 2 (0.73%) Electronics
11 1 (0.36%) Back Office
11 1 (0.36%) Banking
11 1 (0.36%) Financial Institution
11 1 (0.36%) Legal
Libraries, Frameworks & Software Standards
1 12 (4.36%) J2EE
2 10 (3.64%) SOAP
2 10 (3.64%) XML
3 7 (2.55%) HTML
4 6 (2.18%) Middleware
4 6 (2.18%) Oracle Fusion
5 5 (1.82%) Web Services
6 4 (1.45%) CSS
6 4 (1.45%) Java EE
6 4 (1.45%) Java SE
6 4 (1.45%) JMS
6 4 (1.45%) REST
6 4 (1.45%) Spring
7 2 (0.73%) .NET
8 1 (0.36%) AngularJS
8 1 (0.36%) ASP.NET
8 1 (0.36%) ASP.NET MVC
8 1 (0.36%) HTML5
8 1 (0.36%) Raphaël
8 1 (0.36%) Twitter Bootstrap
Miscellaneous
1 27 (9.82%) Computer Science
2 22 (8.00%) Analytical Skills
3 15 (5.45%) Clustering
4 7 (2.55%) Data Centre
5 6 (2.18%) Fintech
6 4 (1.45%) Blackberry
6 4 (1.45%) Cyberthreat
6 4 (1.45%) Enterprise Software
6 4 (1.45%) iPhone
6 4 (1.45%) Mainframe
6 4 (1.45%) NHS
7 3 (1.09%) Driving Licence
7 3 (1.09%) Linux Command Line
7 3 (1.09%) Management Information System
8 2 (0.73%) CCTV
8 2 (0.73%) PKI
8 2 (0.73%) Public Cloud
8 2 (0.73%) Smartphone
9 1 (0.36%) Fat Client
9 1 (0.36%) Video Conferencing
Operating Systems
1 139 (50.55%) Windows
2 75 (27.27%) Windows Server
3 40 (14.55%) Linux
4 39 (14.18%) Windows Server 2012
5 29 (10.55%) Windows 7
6 28 (10.18%) Windows 10
7 22 (8.00%) Windows Server 2008
8 11 (4.00%) Unix
9 9 (3.27%) Android
9 9 (3.27%) Windows 8
9 9 (3.27%) Windows Server 2003
10 8 (2.91%) CentOS
10 8 (2.91%) Ubuntu
11 5 (1.82%) Debian
12 4 (1.45%) Apple iOS
12 4 (1.45%) Windows XP
12 4 (1.45%) zOS
13 1 (0.36%) Red Hat Enterprise Linux
13 1 (0.36%) Windows Phone
13 1 (0.36%) Windows Vista
Processes & Methodologies
1 31 (11.27%) ITIL
2 19 (6.91%) Process Improvement
3 18 (6.55%) Mathematics
4 16 (5.82%) Change Management
5 13 (4.73%) CRM
5 13 (4.73%) Project Management
6 12 (4.36%) DevOps
6 12 (4.36%) Time Management
7 11 (4.00%) Disaster Recovery
7 11 (4.00%) Proactive Monitoring
8 8 (2.91%) Customer Requirements
8 8 (2.91%) Open Source
8 8 (2.91%) Presales
8 8 (2.91%) Service Management
8 8 (2.91%) Workflow
9 7 (2.55%) Information Security
9 7 (2.55%) Mentoring
9 7 (2.55%) Migration
10 6 (2.18%) Agile Software Development
10 6 (2.18%) Data Security
Programming Languages
1 72 (26.18%) SQL
2 32 (11.64%) Java
3 14 (5.09%) C++
4 10 (3.64%) PowerShell
5 7 (2.55%) C
5 7 (2.55%) PL/SQL
6 6 (2.18%) C#
7 4 (1.45%) Assembly Language
7 4 (1.45%) COBOL
7 4 (1.45%) PL/1
8 3 (1.09%) Google Apps Script
8 3 (1.09%) Perl
8 3 (1.09%) Python
9 2 (0.73%) PHP
9 2 (0.73%) T-SQL
10 1 (0.36%) JavaScript
10 1 (0.36%) VB.NET
Qualifications
1 53 (19.27%) Degree
2 12 (4.36%) VERITAS Certified Professional (VCP)
2 12 (4.36%) VMware Certified Professional (VCP)
3 10 (3.64%) Microsoft Certification
4 6 (2.18%) MCSE
5 5 (1.82%) MCP
5 5 (1.82%) Security Cleared
6 4 (1.45%) A+ Certification
6 4 (1.45%) CCNA
6 4 (1.45%) Cisco Certification
6 4 (1.45%) Computer Science Degree
6 4 (1.45%) Master's Degree
7 3 (1.09%) HND
7 3 (1.09%) ITIL Certification
8 2 (0.73%) ITIL Foundation Certificate
8 2 (0.73%) PMI Certification
8 2 (0.73%) PMP
9 1 (0.36%) AAT
9 1 (0.36%) DV Cleared
9 1 (0.36%) SC Cleared
Quality Assurance & Compliance
1 17 (6.18%) SLA
2 2 (0.73%) HL7
2 2 (0.73%) QA
3 1 (0.36%) ISO 22301
3 1 (0.36%) ISO 9001
3 1 (0.36%) ISO/IEC 27001
3 1 (0.36%) PCI DSS
3 1 (0.36%) Sarbanes-Oxley
System Software
1 83 (30.18%) Active Directory
2 26 (9.45%) Hyper-V
3 25 (9.09%) VMware Infrastructure
4 17 (6.18%) VMware ESXi
5 5 (1.82%) Virtual Servers
6 4 (1.45%) vSphere
7 3 (1.09%) Terminal Services
7 3 (1.09%) VMware Workstation
8 2 (0.73%) KVM
8 2 (0.73%) Virtual Machines
9 1 (0.36%) ISA Server
9 1 (0.36%) VMware Server
9 1 (0.36%) XenServer
Systems Management
1 20 (7.27%) Backup Exec
2 17 (6.18%) SCCM
3 14 (5.09%) vCenter Server
4 12 (4.36%) Symantec Endpoint Protection
4 12 (4.36%) Symantec Enterprise Vault
4 12 (4.36%) Tivoli Storage Manager
5 6 (2.18%) Systems Management Server (SMS)
6 4 (1.45%) WSUS
7 3 (1.09%) SCOM
8 2 (0.73%) AirWatch
8 2 (0.73%) Failover Clustering
8 2 (0.73%) NetBackup
8 2 (0.73%) SCSM
8 2 (0.73%) Simpana
9 1 (0.36%) EMC NetWorker
9 1 (0.36%) Norton AntiVirus
9 1 (0.36%) SCVMM
Vendors
1 114 (41.45%) Microsoft
2 49 (17.82%) VMware
3 34 (12.36%) Cisco
4 17 (6.18%) Symantec
5 16 (5.82%) Oracle
6 15 (5.45%) Juniper
7 14 (5.09%) F5
7 14 (5.09%) Forcepoint
8 13 (4.73%) Veritas
9 12 (4.36%) Altiris
10 10 (3.64%) HP
10 10 (3.64%) IBM
10 10 (3.64%) Red Hat
11 8 (2.91%) Salesforce.com
12 7 (2.55%) Dell
13 6 (2.18%) Citrix
14 5 (1.82%) Sophos
14 5 (1.82%) Veeam
15 4 (1.45%) LogRhythm
15 4 (1.45%) ServiceNow