Period
to 9 December 2021

The median annual salary for a Technical Support was £32,000 in advertised job vacancies in the South East during the 6 months to 9 December 2021.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Technical Support
England > South East
6 months to
9 Dec 2021
Same period 2020 Same period 2019
Rank 283 247 350
Rank change year-on-year -36 +103 -66
Permanent jobs requiring a Technical Support 172 63 149
As % of all permanent jobs advertised in the South East 0.95% 0.69% 0.61%
As % of the Job Titles category 1.02% 0.72% 0.63%
Number of salaries quoted 109 59 138
10th Percentile £22,150 £20,400 £20,000
25th Percentile £26,250 £25,938 £21,250
Median annual salary (50th Percentile) £32,000 £29,500 £27,500
Median % change year-on-year +8.47% +7.27% -8.33%
75th Percentile £40,500 £35,000 £36,125
90th Percentile £47,500 £43,900 £43,750
England median annual salary £32,500 £30,000 £30,000
% change year-on-year +8.33% - -3.23%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the South East. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
South East
Permanent vacancies in the South East with a recognized job title 16,840 8,759 23,536
% of permanent IT jobs with a recognized job title 93.20% 96.38% 96.01%
Number of salaries quoted 12,028 7,308 19,565
10th Percentile £30,000 £30,000 £27,500
25th Percentile £40,000 £38,000 £35,000
Median annual salary (50th Percentile) £52,500 £50,000 £47,500
Median % change year-on-year +5.00% +5.26% -
75th Percentile £67,500 £63,750 £62,500
90th Percentile £80,000 £75,000 £75,000
England median annual salary £57,500 £55,000 £52,500
% change year-on-year +4.55% +4.76% +5.00%

Technical Support
Job Vacancy Trend in the South East

Job postings that featured Technical Support in the job title as a proportion of all IT jobs advertised in the South East.

Job vacancy trend for Technical Support in the South East

Technical Support
Salary Trend in the South East

3-month moving average salary quoted in jobs citing Technical Support in the South East.

Salary trend for Technical Support in the South East

Technical Support
Salary Histogram in the South East

Salary distribution for jobs citing Technical Support in the South East over the 6 months to 9 December 2021.

Salary histogram for Technical Support in the South East

Technical Support
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support within the South East region over the 6 months to 9 December 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thames Valley -39 70 £32,500 +8.33% 28
West Sussex +18 29 £28,500 -25.49% 4
Oxfordshire -6 27 £27,500 -8.33% 5
Surrey -55 26 £39,250 +42.73% 2
Buckinghamshire -34 23 £32,500 - 10
Hampshire -99 22 £27,500 +18.28% 4
Berkshire -48 20 £32,500 -3.70% 13
East Sussex - 19 £31,500 -
Kent -48 6 £24,000 -20.00% 2
Technical Support
England

Technical Support Skill Set
Top 30 Co-occurring IT Skills in the South East

For the 6 months to 9 December 2021, Technical Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South East region featuring Technical Support in the job title.

1 94 (54.65%) Social Skills
2 72 (41.86%) Windows
3 61 (35.47%) Problem-Solving
4 55 (31.98%) Microsoft
5 52 (30.23%) ITIL
6 45 (26.16%) Analytical Skills
7 43 (25.00%) Time Management
8 40 (23.26%) Microsoft 365
8 40 (23.26%) Active Directory
9 33 (19.19%) Azure
10 31 (18.02%) Incident Management
11 30 (17.44%) Organisational Skills
12 29 (16.86%) Retail
13 28 (16.28%) Robotics
14 23 (13.37%) DNS
15 20 (11.63%) Windows 10
16 19 (11.05%) Line Management
16 19 (11.05%) Tech Ops
17 18 (10.47%) SQL
18 17 (9.88%) VMware
19 16 (9.30%) German Language
19 16 (9.30%) Windows Server
20 15 (8.72%) Firewall
21 14 (8.14%) Microsoft Office
21 14 (8.14%) DHCP
21 14 (8.14%) SLA
22 13 (7.56%) Cisco
22 13 (7.56%) Citrix
23 12 (6.98%) WAN
23 12 (6.98%) LAN

Technical Support Skill Set
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (3.49%) MS Exchange
1 6 (3.49%) SharePoint
2 1 (0.58%) Exchange Server 2013
Applications
1 14 (8.14%) Microsoft Office
2 8 (4.65%) Microsoft Excel
3 2 (1.16%) Microsoft PowerPoint
Business Applications
1 5 (2.91%) Dynamics NAV
2 3 (1.74%) Dynamics CRM
Cloud Services
1 40 (23.26%) Microsoft 365
2 33 (19.19%) Azure
3 9 (5.23%) AWS
4 6 (3.49%) SaaS
5 5 (2.91%) Google Workspace
6 2 (1.16%) Dropbox
6 2 (1.16%) OneDrive
6 2 (1.16%) Power Platform
6 2 (1.16%) Salesforce Service Cloud
7 1 (0.58%) Azure Active Directory
7 1 (0.58%) IaaS
7 1 (0.58%) OpenShift
Communications & Networking
1 23 (13.37%) DNS
2 15 (8.72%) Firewall
3 14 (8.14%) DHCP
4 12 (6.98%) LAN
4 12 (6.98%) WAN
5 11 (6.40%) TCP/IP
6 10 (5.81%) VLAN
7 9 (5.23%) 5G
8 8 (4.65%) 4G
9 6 (3.49%) Network Security
10 3 (1.74%) HTTP
10 3 (1.74%) Internet
10 3 (1.74%) VPN
10 3 (1.74%) Wireless
11 2 (1.16%) Wireshark
12 1 (0.58%) LTE
12 1 (0.58%) M3UA
12 1 (0.58%) PABX
12 1 (0.58%) SCTP
12 1 (0.58%) VoLTE
Database & Business Intelligence
1 10 (5.81%) SQL Server
2 2 (1.16%) Power BI
3 1 (0.58%) PostgreSQL
3 1 (0.58%) SQL Server Reporting Services
Development Applications
1 2 (1.16%) Fiddler
1 2 (1.16%) JIRA
General
1 94 (54.65%) Social Skills
2 45 (26.16%) Analytical Skills
3 30 (17.44%) Organisational Skills
4 29 (16.86%) Retail
5 16 (9.30%) German Language
6 7 (4.07%) Finance
7 4 (2.33%) Inclusion and Diversity
8 2 (1.16%) Electronics
8 2 (1.16%) Influencing Skills
8 2 (1.16%) Manufacturing
8 2 (1.16%) Public Sector
8 2 (1.16%) Telecoms
9 1 (0.58%) Automotive
9 1 (0.58%) Banking
9 1 (0.58%) Documentation Skills
9 1 (0.58%) Law
9 1 (0.58%) Legal
Libraries, Frameworks & Software Standards
1 5 (2.91%) LDAP
2 4 (2.33%) .NET
3 1 (0.58%) CSS
3 1 (0.58%) HTML
Miscellaneous
1 28 (16.28%) Robotics
2 7 (4.07%) Self-Motivation
3 6 (3.49%) Video Conferencing
4 5 (2.91%) Smartphone
5 3 (1.74%) Mobile App
5 3 (1.74%) Video\Live Streaming
6 2 (1.16%) Driving Licence
6 2 (1.16%) User Experience
7 1 (0.58%) Analogue Electronics
7 1 (0.58%) Cloud Native
7 1 (0.58%) Data Centre
7 1 (0.58%) Enterprise Software
7 1 (0.58%) Linux Command Line
7 1 (0.58%) Management Information System
7 1 (0.58%) Smart Meter
7 1 (0.58%) Social Media
Operating Systems
1 72 (41.86%) Windows
2 20 (11.63%) Windows 10
3 16 (9.30%) Windows Server
4 7 (4.07%) Linux
4 7 (4.07%) Windows Server 2016
5 5 (2.91%) Windows Server 2012
5 5 (2.91%) Windows Server 2019
6 4 (2.33%) CentOS
6 4 (2.33%) Red Hat Enterprise Linux
7 3 (1.74%) Windows 7
7 3 (1.74%) Windows Server 2003
8 1 (0.58%) Apple iOS
8 1 (0.58%) Mac OS
8 1 (0.58%) Mac OS X
8 1 (0.58%) Windows Server 2008
Processes & Methodologies
1 61 (35.47%) Problem-Solving
2 52 (30.23%) ITIL
3 43 (25.00%) Time Management
4 31 (18.02%) Incident Management
5 19 (11.05%) Line Management
5 19 (11.05%) Tech Ops
6 12 (6.98%) ITSM
7 11 (6.40%) Agile Software Development
8 10 (5.81%) Computer Science
9 9 (5.23%) Mentoring
9 9 (5.23%) Problem Management
9 9 (5.23%) Root Cause Analysis
9 9 (5.23%) Service Management
10 7 (4.07%) Change Management
10 7 (4.07%) Disaster Recovery
10 7 (4.07%) Logistics
10 7 (4.07%) Mobile Device Management
10 7 (4.07%) Ticket Management
11 6 (3.49%) Customer-Centricity
11 6 (3.49%) Proactive Maintenance
Programming Languages
1 18 (10.47%) SQL
2 10 (5.81%) PowerShell
3 5 (2.91%) C++
4 4 (2.33%) Perl
4 4 (2.33%) Python
4 4 (2.33%) Shell Script
5 3 (1.74%) PHP
6 2 (1.16%) C
6 2 (1.16%) C#
7 1 (0.58%) Bash Shell
Qualifications
1 12 (6.98%) Degree
2 11 (6.40%) Microsoft Certification
3 9 (5.23%) MCSA
4 8 (4.65%) MCSE
5 6 (3.49%) CCA
5 6 (3.49%) Citrix Certification
5 6 (3.49%) Computer Science Degree
5 6 (3.49%) ITIL Certification
6 4 (2.33%) MCP
7 3 (1.74%) CCNA
7 3 (1.74%) Cisco Certification
8 2 (1.16%) A+ Certification
8 2 (1.16%) VERITAS Certified Professional (VCP)
8 2 (1.16%) VMware Certified Professional (VCP)
9 1 (0.58%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 14 (8.14%) SLA
2 5 (2.91%) Cyber Essentials
System Software
1 40 (23.26%) Active Directory
2 11 (6.40%) VMware Infrastructure
3 7 (4.07%) Hyper-V
4 6 (3.49%) XenApp
4 6 (3.49%) XenDesktop
5 4 (2.33%) VMware ESXi
6 2 (1.16%) Virtual Desktop
7 1 (0.58%) Virtual Servers
Systems Management
1 11 (6.40%) Microsoft Intune
1 11 (6.40%) SCCM
2 10 (5.81%) WSUS
3 2 (1.16%) NetBackup
3 2 (1.16%) Plesk
4 1 (0.58%) AirWatch
4 1 (0.58%) Cisco CUCM
4 1 (0.58%) Kubernetes
Vendors
1 55 (31.98%) Microsoft
2 17 (9.88%) VMware
3 13 (7.56%) Cisco
3 13 (7.56%) Citrix
4 6 (3.49%) Veeam
4 6 (3.49%) Zscaler
5 5 (2.91%) Google
6 4 (2.33%) Salesforce.com
7 3 (1.74%) Meraki
7 3 (1.74%) Oracle
7 3 (1.74%) Palo Alto
8 2 (1.16%) Draytek
8 2 (1.16%) Dynatrace
8 2 (1.16%) EMC
8 2 (1.16%) Remedy
8 2 (1.16%) Sage
8 2 (1.16%) SolarWinds
8 2 (1.16%) Splunk
8 2 (1.16%) Veritas
8 2 (1.16%) Xero