Technical Support Jobs in the South East

The median annual salary for a Technical Support was £35,000 in advertised job vacancies in the South East during the 3 months to 25 June 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Technical Support England / South East
Location	3 months to 25 Jun 2017	Same period 2016	Same period 2015
Rank	255	219	225
Rank change year-on-year	-36	+6
Permanent jobs requiring a Technical Support	137	258	293
As % of all permanent IT jobs advertised in the South East	0.95%	1.42%	1.38%
As % of the Job Titles category	0.98%	1.46%	1.42%
Number of salaries quoted	115	216	266
Median salary	£35,000	£30,000	£33,000
Median salary % change year-on-year	+16.66%	-9.09%
90% offered a salary of more than	£22,250	£21,500	£22,500
10% offered a salary of more than	£55,000	£45,000	£46,517
UK excluding London median salary	£30,000	£27,500	£28,500
% change year-on-year	+9.09%	-3.50%

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in the South East. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles South East
Permanent job vacancies with a job title containing a recognized job role	13991	17674	20705
As % of all permanent IT job vacancies advertised in the South East	96.62%	96.97%	97.17%
Number of salaries quoted	11722	15033	16859
Median salary	£43,000	£44,000	£42,500
Median salary % change year-on-year	-2.27%	+3.52%
90% offered a salary of more than	£25,500	£26,000	£25,000
10% offered a salary of more than	£65,000	£62,500	£62,500
UK excluding London median salary	£42,500	£41,500	£40,000
% change year-on-year	+2.40%	+3.75%

Technical Support
Job Vacancy Trend in the South East

The job posting trend of jobs advertised in the South East that featured Technical Support in the job title.

Job vacancy trend for Technical Support in the South East

Technical Support
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support in the South East.

Salary trend for Technical Support in the South East

Technical Support
Salary Histogram in the South East

The salary distribution of IT jobs citing Technical Support in the South East over the 3 months to 25 June 2017.

Salary histogram for Technical Support in the South East

Technical Support
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support within the South East region over the 3 months to 25 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location	Rank Change on Same Period Last Year	Matching Permanent IT Job Ads	Median Salary Last 3 Months	Median Salary % Change on Same Period Last Year	Live Job Vacancies
Berkshire	-8	62	£37,500	+15.38%	4
Hampshire	+1	25	£31,750	+5.83%	1
Surrey	+4	21	£32,500	+10.16%	4
West Sussex	+6	12	£40,000	+14.28%	2
Buckinghamshire	-6	9	£37,500	+74.41%	4
Oxfordshire	+1	6	£37,500	+33.92%	1
East Sussex	+3	1	£22,000	-12.00%
Kent	-2	1	-	-
Technical Support England

Technical Support Skill Set
Top 30 Co-occurring IT Skills in the South East

For the 6 months to 25 June 2017, Technical Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the South East region featuring Technical Support in the job title.

1	146 (49.32%)	Windows
2	99 (33.45%)	Active Directory
3	90 (30.41%)	Microsoft
4	72 (24.32%)	Linux
4	72 (24.32%)	SQL
5	57 (19.26%)	VMware
6	54 (18.24%)	Windows Server
7	51 (17.23%)	Java
8	50 (16.89%)	Degree
9	43 (14.53%)	Windows Server 2012
9	43 (14.53%)	Oracle
9	43 (14.53%)	Firewall
10	42 (14.19%)	SQL Server
10	42 (14.19%)	DNS
11	40 (13.51%)	Office 365

12	39 (13.18%)	Tomcat
13	37 (12.50%)	VMware Infrastructure
14	34 (11.49%)	Cisco
14	34 (11.49%)	Windows Server 2008
15	32 (10.81%)	HTTP
16	31 (10.47%)	TCP/IP
16	31 (10.47%)	MS Exchange
16	31 (10.47%)	Finance
16	31 (10.47%)	Backup Exec
17	30 (10.14%)	Unix
17	30 (10.14%)	Enterprise Software
18	28 (9.46%)	WebSphere
18	28 (9.46%)	Internet
19	27 (9.12%)	Analytical Skills
20	26 (8.78%)	Microsoft Azure

Technical Support Skill Set
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
Applications
Business Applications
Cloud Services
Communications & Networking
Database & Business Intelligence
Development Applications
General
Libraries, Frameworks & Software Standards
Miscellaneous
Operating Systems
Processes & Methodologies
Programming Languages
Qualifications
Quality Assurance & Compliance
System Software
Systems Management
Vendors

Application Platforms
1	39 (13.18%)	Tomcat
2	31 (10.47%)	MS Exchange
3	28 (9.46%)	WebSphere
4	23 (7.77%)	IIS
5	22 (7.43%)	JBoss
6	21 (7.09%)	Oracle SOA Suite
7	14 (4.73%)	Exchange Server 2010
7	14 (4.73%)	SharePoint
8	13 (4.39%)	Apache
9	12 (4.05%)	Exchange Server 2013
10	8 (2.70%)	WebLogic
11	7 (2.36%)	IBM Notes
11	7 (2.36%)	Skype for Business
12	5 (1.69%)	Blackberry Enterprise Server
12	5 (1.69%)	Exchange Server 2007
13	1 (0.34%)	Exchange Server 2003
13	1 (0.34%)	Oracle Workflow

Applications
1	25 (8.45%)	Microsoft Office
2	4 (1.35%)	Microsoft Excel
3	3 (1.01%)	Microsoft PowerPoint
3	3 (1.01%)	MS Visio

Business Applications
1	3 (1.01%)	Unit4 Business World
2	2 (0.68%)	Dynamics NAV
2	2 (0.68%)	Oracle Applications
2	2 (0.68%)	Oracle EBS R12
2	2 (0.68%)	Oracle ERP
2	2 (0.68%)	Oracle General Ledger
2	2 (0.68%)	Oracle Payables
2	2 (0.68%)	Oracle Receivables
2	2 (0.68%)	SAP BPC
3	1 (0.34%)	Dynamics CRM
3	1 (0.34%)	Exstream
3	1 (0.34%)	Payment Gateway

Cloud Services
1	40 (13.51%)	Office 365
2	26 (8.78%)	Microsoft Azure
3	8 (2.70%)	SaaS
4	6 (2.03%)	Amazon AWS
5	3 (1.01%)	Cloud Computing
6	1 (0.34%)	Dynamics 365
6	1 (0.34%)	OneDrive
6	1 (0.34%)	Oracle Service Cloud
6	1 (0.34%)	Slack

Communications & Networking
1	43 (14.53%)	Firewall
2	42 (14.19%)	DNS
3	32 (10.81%)	HTTP
4	31 (10.47%)	TCP/IP
5	28 (9.46%)	Internet
6	23 (7.77%)	LAN
7	22 (7.43%)	FTP
8	16 (5.41%)	DHCP
9	15 (5.07%)	VoIP
10	13 (4.39%)	SAN
10	13 (4.39%)	WAN
11	11 (3.72%)	Network Security
12	10 (3.38%)	VPN
13	7 (2.36%)	SSL
13	7 (2.36%)	Wireless
14	5 (1.69%)	Cisco ASA
14	5 (1.69%)	Skype
14	5 (1.69%)	SMTP
14	5 (1.69%)	Wireshark
15	4 (1.35%)	Cisco PIX

Database & Business Intelligence
1	42 (14.19%)	SQL Server
2	9 (3.04%)	SQL Server 2008
3	6 (2.03%)	DB2
3	6 (2.03%)	Oracle Database
4	5 (1.69%)	Informix
5	4 (1.35%)	GIS
5	4 (1.35%)	MySQL
6	3 (1.01%)	MS Access
6	3 (1.01%)	Relational Database
6	3 (1.01%)	SQL Server 2012
7	2 (0.68%)	Crystal Reports
7	2 (0.68%)	Hadoop
7	2 (0.68%)	Oracle Reports
7	2 (0.68%)	PostgreSQL
7	2 (0.68%)	SAP BW
7	2 (0.68%)	SAP Data Services
7	2 (0.68%)	SAP HANA
7	2 (0.68%)	SQL Server 2005
7	2 (0.68%)	SQL Server 2014
8	1 (0.34%)	Apache Cassandra

Development Applications
1	24 (8.11%)	Maven
2	20 (6.76%)	Eclipse
2	20 (6.76%)	IntelliJ
2	20 (6.76%)	NetBeans
3	8 (2.70%)	JIRA
4	5 (1.69%)	Selenium
5	4 (1.35%)	Jenkins
5	4 (1.35%)	SoapUI
6	3 (1.01%)	Team Foundation Server
7	2 (0.68%)	Oracle Forms
8	1 (0.34%)	Visual Studio
8	1 (0.34%)	VSS/SourceSafe

General
1	31 (10.47%)	Finance
2	18 (6.08%)	French Language
3	12 (4.05%)	Telecoms
4	10 (3.38%)	German Language
5	7 (2.36%)	Manufacturing
5	7 (2.36%)	Spanish Language
6	5 (1.69%)	Portuguese Language
7	3 (1.01%)	Advertising
7	3 (1.01%)	Banking
7	3 (1.01%)	Legal
8	2 (0.68%)	Back Office
8	2 (0.68%)	Games
8	2 (0.68%)	Pharmaceutical
9	1 (0.34%)	Electronics
9	1 (0.34%)	Financial Institution
9	1 (0.34%)	Japanese Language
9	1 (0.34%)	Korean Language
9	1 (0.34%)	Law
9	1 (0.34%)	Mandarin Language

Libraries, Frameworks & Software Standards
1	26 (8.78%)	Web Services
2	24 (8.11%)	SOAP
2	24 (8.11%)	XML
3	21 (7.09%)	Java EE
4	20 (6.76%)	Java SE
4	20 (6.76%)	JMS
4	20 (6.76%)	REST
4	20 (6.76%)	Spring
5	8 (2.70%)	HTML
5	8 (2.70%)	J2EE
6	6 (2.03%)	.NET
7	5 (1.69%)	CSS
8	4 (1.35%)	Middleware
8	4 (1.35%)	Oracle Fusion
8	4 (1.35%)	Regular Expression
9	3 (1.01%)	JSP
10	1 (0.34%)	ASP.NET
10	1 (0.34%)	ASP.NET MVC
10	1 (0.34%)	COM+
10	1 (0.34%)	HTML5

Miscellaneous
1	30 (10.14%)	Enterprise Software
2	27 (9.12%)	Analytical Skills
3	19 (6.42%)	Clustering
4	11 (3.72%)	Computer Science
5	10 (3.38%)	Driving Licence
6	9 (3.04%)	Blackberry
7	8 (2.70%)	Linux Command Line
7	8 (2.70%)	Management Information System
8	7 (2.36%)	Hybrid Cloud
9	5 (1.69%)	PKI
10	4 (1.35%)	Data Centre
11	3 (1.01%)	EPoS
12	2 (0.68%)	CCTV
12	2 (0.68%)	EMC VNX
12	2 (0.68%)	NHS
12	2 (0.68%)	Replication
12	2 (0.68%)	Video Conferencing
13	1 (0.34%)	iPhone
13	1 (0.34%)	iSeries
13	1 (0.34%)	SCORM

Operating Systems
1	146 (49.32%)	Windows
2	72 (24.32%)	Linux
3	54 (18.24%)	Windows Server
4	43 (14.53%)	Windows Server 2012
5	34 (11.49%)	Windows Server 2008
6	30 (10.14%)	Unix
7	16 (5.41%)	Windows 7
7	16 (5.41%)	Windows Server 2003
8	14 (4.73%)	Apple iOS
8	14 (4.73%)	Mac OS X
8	14 (4.73%)	Windows 10
9	13 (4.39%)	Android
10	11 (3.72%)	AIX
10	11 (3.72%)	HPUX
11	10 (3.38%)	Solaris
12	7 (2.36%)	IRIX
13	5 (1.69%)	Red Hat Enterprise Linux
13	5 (1.69%)	Windows XP
14	4 (1.35%)	Mac OS
14	4 (1.35%)	Windows NT

Processes & Methodologies
1	22 (7.43%)	ITIL
1	22 (7.43%)	Open Source
2	21 (7.09%)	SOA
3	16 (5.41%)	Service Delivery
4	15 (5.07%)	Mentoring
5	14 (4.73%)	Agile Software Development
6	12 (4.05%)	Problem Management
7	11 (3.72%)	Software Engineering
8	10 (3.38%)	Business Intelligence
8	10 (3.38%)	Data Management
8	10 (3.38%)	E-Commerce
8	10 (3.38%)	Presales
8	10 (3.38%)	Time Management
9	9 (3.04%)	Case Management
9	9 (3.04%)	Customer Engagement
9	9 (3.04%)	DevOps
9	9 (3.04%)	Service Management
10	8 (2.70%)	Mathematics
11	7 (2.36%)	Change Management
12	6 (2.03%)	Incident Management

Programming Languages
1	72 (24.32%)	SQL
2	51 (17.23%)	Java
3	10 (3.38%)	T-SQL
4	8 (2.70%)	C#
4	8 (2.70%)	PL/SQL
5	7 (2.36%)	JavaScript
6	6 (2.03%)	Bash Shell
6	6 (2.03%)	C
6	6 (2.03%)	C++
6	6 (2.03%)	PowerShell
7	5 (1.69%)	Perl
7	5 (1.69%)	Python
8	4 (1.35%)	PHP
9	3 (1.01%)	Shell Script
10	2 (0.68%)	VB.NET
11	1 (0.34%)	VB

Qualifications
1	50 (16.89%)	Degree
2	20 (6.76%)	Microsoft Certification
3	18 (6.08%)	Cisco Certification
4	17 (5.74%)	CCNA
4	17 (5.74%)	MCSE
5	10 (3.38%)	Security Cleared
6	9 (3.04%)	MCSA
6	9 (3.04%)	VMware Certified Professional (VCP)
7	7 (2.36%)	CompTIA Security+
7	7 (2.36%)	MCP
7	7 (2.36%)	Security+ Certification
8	6 (2.03%)	VERITAS Certified Professional (VCP)
9	5 (1.69%)	VTSP
10	4 (1.35%)	CEH
10	4 (1.35%)	CISSP
11	3 (1.01%)	A+ Certification
11	3 (1.01%)	ITIL Certification
11	3 (1.01%)	Network+ Certification
11	3 (1.01%)	SC Cleared
12	2 (0.68%)	MCTS

Quality Assurance & Compliance
1	20 (6.76%)	SLA
2	5 (1.69%)	ISO 9001
2	5 (1.69%)	ISO/IEC 27001
3	2 (0.68%)	QA
4	1 (0.34%)	ISO 14001
4	1 (0.34%)	ISO 22301
4	1 (0.34%)	PCI DSS

System Software
1	99 (33.45%)	Active Directory
2	37 (12.50%)	VMware Infrastructure
3	26 (8.78%)	Hyper-V
4	15 (5.07%)	VMware ESXi
5	4 (1.35%)	Samba
5	4 (1.35%)	Virtual Desktop
5	4 (1.35%)	VMware Workstation
6	3 (1.01%)	Virtual Servers
6	3 (1.01%)	vSphere
7	2 (0.68%)	FreeRADIUS
7	2 (0.68%)	Virtual Machines
7	2 (0.68%)	XenApp
8	1 (0.34%)	Microsoft App-V
8	1 (0.34%)	Terminal Services
8	1 (0.34%)	XenDesktop

Systems Management
1	31 (10.47%)	Backup Exec
2	13 (4.39%)	SCCM
3	8 (2.70%)	NetBackup
3	8 (2.70%)	Tivoli Storage Manager
4	7 (2.36%)	vCenter Server
5	6 (2.03%)	HP Data Protector
5	6 (2.03%)	Symantec Endpoint Protection
5	6 (2.03%)	Symantec Enterprise Vault
6	4 (1.35%)	Microsoft Intune
7	3 (1.01%)	EMC NetWorker
7	3 (1.01%)	PaperCut
7	3 (1.01%)	SafeCom
8	2 (0.68%)	Ansible
8	2 (0.68%)	Cisco CUCM
8	2 (0.68%)	SCOM
9	1 (0.34%)	Microsoft Clustering
9	1 (0.34%)	NetCrunch
9	1 (0.34%)	Systems Management Server (SMS)
9	1 (0.34%)	ThinApp
9	1 (0.34%)	WSUS

Vendors
1	90 (30.41%)	Microsoft
2	57 (19.26%)	VMware
3	43 (14.53%)	Oracle
4	34 (11.49%)	Cisco
5	25 (8.45%)	IBM
6	23 (7.77%)	Veeam
7	20 (6.76%)	BEA
7	20 (6.76%)	TIBCO
8	15 (5.07%)	EMC
8	15 (5.07%)	HP
9	14 (4.73%)	Juniper
9	14 (4.73%)	Veritas
10	13 (4.39%)	Forcepoint
11	12 (4.05%)	Citrix
11	12 (4.05%)	Symantec
12	11 (3.72%)	F5
13	10 (3.38%)	CheckPoint
13	10 (3.38%)	CommVault
13	10 (3.38%)	NetApp
14	9 (3.04%)	Remedy