2nd Line Desktop Support Job Trends in the Midlands

Second Line Desktop Support
England > Midlands

The median Second Line Desktop Support salary in the Midlands is £33,000 per year, according to job vacancies posted during the 6 months leading to 14 January 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
14 Jan 2026
Same period 2025 Same period 2024
Rank 221 245 218
Rank change year-on-year +24 -27 +111
Permanent jobs requiring a 2nd Line Desktop Support 3 1 12
As % of all permanent jobs in the Midlands 0.038% 0.016% 0.21%
As % of the Job Titles category 0.042% 0.017% 0.22%
Number of salaries quoted 2 1 12
10th Percentile - - £25,500
25th Percentile £31,500 - £26,250
Median annual salary (50th Percentile) £33,000 £23,000 £27,000
Median % change year-on-year +43.48% -14.81% -10.00%
75th Percentile £34,500 - £27,125
90th Percentile - - £27,500
England median annual salary £30,000 £55,000 £32,000
% change year-on-year -45.45% +71.88% +4.07%

All Permanent IT Job Roles
Midlands

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the Midlands with a recognized job title 7,094 6,010 5,385
% of permanent jobs with a recognized job title 90.69% 94.19% 94.36%
Number of salaries quoted 4,323 2,791 4,449
10th Percentile £28,000 £31,250 £26,500
25th Percentile £35,000 £38,750 £35,000
Median annual salary (50th Percentile) £49,000 £52,500 £49,750
Median % change year-on-year -6.67% +5.53% -5.24%
75th Percentile £65,000 £65,614 £62,500
90th Percentile £80,000 £78,000 £75,000
England median annual salary £55,000 £60,000 £57,500
% change year-on-year -8.33% +4.35% -6.50%

2nd Line Desktop Support
Job Vacancy Trend in the Midlands

Historical trend showing the proportion of permanent IT job postings featuring '2nd Line Desktop Support' in the job title relative to all permanent IT jobs advertised in the Midlands.

2nd Line Desktop Support job vacancy trend in the Midlands

2nd Line Desktop Support
Salary Trend in the Midlands

Salary distribution trend for 2nd Line Desktop Support job vacancies in the Midlands.

Salary distribution trend for 2nd Line Desktop Support job vacancies in the Midlands

2nd Line Desktop Support
Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Desktop Support within the Midlands region over the 6 months to 14 January 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
West Midlands - 3 £33,000 -
2nd Line Desktop Support
England

2nd Line Desktop Support Skill Set
Top 28 Co-Occurring Skills & Capabilities in the Midlands

For the 6 months to 14 January 2026, 2nd Line Desktop Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the Midlands region featuring 2nd Line Desktop Support in the job title.

1 3 (100.00%) Incident Management
1 3 (100.00%) Windows
2 2 (66.67%) Apple
2 2 (66.67%) BitLocker
2 2 (66.67%) Change Management
2 2 (66.67%) Firmware
2 2 (66.67%) HP
2 2 (66.67%) ITSM
2 2 (66.67%) Line Management
2 2 (66.67%) McAfee
2 2 (66.67%) Microsoft
2 2 (66.67%) Microsoft Office
2 2 (66.67%) Mobile Device Management
2 2 (66.67%) MobileIron
2 2 (66.67%) Problem Management
2 2 (66.67%) Remedy
2 2 (66.67%) Remedy ITSM
2 2 (66.67%) SCCM
2 2 (66.67%) Service Management
2 2 (66.67%) Wi-Fi
3 1 (33.33%) Apple iOS
3 1 (33.33%) Document Management
3 1 (33.33%) ITIL
3 1 (33.33%) Microsoft 365
3 1 (33.33%) Microsoft Excel
3 1 (33.33%) Microsoft Intune
3 1 (33.33%) Microsoft PowerPoint
3 1 (33.33%) Quality Management

2nd Line Desktop Support Skill Set
Co-Occurring Skills & Capabilities in the Midlands by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Applications
1 2 (66.67%) Microsoft Office
2 1 (33.33%) Microsoft Excel
2 1 (33.33%) Microsoft PowerPoint
Business Applications
1 2 (66.67%) Remedy ITSM
Cloud Services
1 1 (33.33%) Microsoft 365
Communications & Networking
1 2 (66.67%) Wi-Fi
General
1 2 (66.67%) Law
2 1 (33.33%) Legal
Operating Systems
1 3 (100.00%) Windows
2 1 (33.33%) Apple iOS
Processes & Methodologies
1 3 (100.00%) Incident Management
2 2 (66.67%) Change Management
2 2 (66.67%) ITSM
2 2 (66.67%) Line Management
2 2 (66.67%) Mobile Device Management
2 2 (66.67%) Problem Management
2 2 (66.67%) Service Management
3 1 (33.33%) Document Management
3 1 (33.33%) ITIL
3 1 (33.33%) Quality Management
System Software
1 2 (66.67%) BitLocker
1 2 (66.67%) Firmware
Systems Management
1 2 (66.67%) SCCM
2 1 (33.33%) Microsoft Intune
Vendors
1 2 (66.67%) Apple
1 2 (66.67%) HP
1 2 (66.67%) McAfee
1 2 (66.67%) Microsoft
1 2 (66.67%) MobileIron
1 2 (66.67%) Remedy