Service Management Job Trends in the Midlands

Service Management
England > Midlands

The table below provides summary statistics and salary benchmarking for jobs advertised in the Midlands requiring Service Management skills. It covers permanent job vacancies from the 6 months leading up to 2 January 2026, with comparisons to the same periods in the previous two years.

6 months to
2 Jan 2026
Same period 2025 Same period 2024
Rank 110 117 97
Rank change year-on-year +7 -20 -19
Permanent jobs citing Service Management 126 144 138
As % of all permanent jobs in the Midlands 1.61% 2.17% 2.73%
As % of the Processes & Methodologies category 1.98% 2.42% 3.07%
Number of salaries quoted 92 78 114
10th Percentile £27,000 £27,500 £30,091
25th Percentile £31,964 £31,250 £37,625
Median annual salary (50th Percentile) £42,500 £49,000 £50,000
Median % change year-on-year -13.27% -2.00% -
75th Percentile £57,500 £68,625 £72,500
90th Percentile £63,625 £78,250 £82,500
England median annual salary £53,750 £55,000 £54,500
% change year-on-year -2.27% +0.92% +3.81%

All Process & Methodology Skills
Midlands

Service Management falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in the Midlands.

Permanent vacancies with a requirement for process or methodology skills 6,376 5,946 4,491
As % of all permanent jobs advertised in the Midlands 81.62% 89.75% 88.90%
Number of salaries quoted 3,520 2,615 3,711
10th Percentile £28,000 £31,250 £26,500
25th Percentile £35,000 £38,750 £36,250
Median annual salary (50th Percentile) £50,000 £52,500 £50,000
Median % change year-on-year -4.76% +5.00% -4.76%
75th Percentile £65,000 £67,500 £63,750
90th Percentile £80,000 £80,000 £76,250
England median annual salary £55,000 £60,000 £60,000
% change year-on-year -8.33% - -4.00%

Service Management
Job Vacancy Trend in the Midlands

Historical trend showing the proportion of permanent IT job postings citing Service Management relative to all permanent IT jobs advertised in the Midlands.

Service Management job vacancy trend in the Midlands

Service Management
Salary Trend in the Midlands

Salary distribution trend for jobs in the Midlands citing Service Management.

Salary distribution trend for jobs in the Midlands citing Service Management

Service Management
Salary Histogram in the Midlands

Salary distribution for jobs citing Service Management in the Midlands over the 6 months to 2 January 2026.

Salary histogram for Service Management in the Midlands

Service Management
Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the Midlands region over the 6 months to 2 January 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
West Midlands +18 74 £55,000 +4.76% 23
East Midlands -21 52 £35,000 -12.50% 13
Service Management
England

Service Management
Co-Occurring Skills & Capabilities in the Midlands by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 9 (7.14%) SharePoint
2 6 (4.76%) Microsoft Exchange
3 1 (0.79%) IIS
Applications
1 10 (7.94%) Microsoft Office
2 6 (4.76%) Microsoft Excel
Business Applications
1 7 (5.56%) Remedy ITSM
2 5 (3.97%) Dynamics CRM
3 2 (1.59%) Infor CloudSuite Industrial (formerly SyteLine)
3 2 (1.59%) SAP S/4HANA
Cloud Services
1 28 (22.22%) Microsoft 365
2 16 (12.70%) Azure
3 14 (11.11%) Entra ID
4 11 (8.73%) SaaS
5 7 (5.56%) AWS
5 7 (5.56%) Dynamics 365
6 4 (3.17%) Microsoft Purview
7 3 (2.38%) Azure Sentinel
7 3 (2.38%) Power Platform
7 3 (2.38%) Salesforce Service Cloud
8 1 (0.79%) Copilot Studio
8 1 (0.79%) Microsoft Copilot
8 1 (0.79%) OneDrive
8 1 (0.79%) Power Automate
8 1 (0.79%) PowerApps
8 1 (0.79%) ShareGate
Communications & Networking
1 9 (7.14%) DHCP
1 9 (7.14%) DNS
2 7 (5.56%) SD-WAN
2 7 (5.56%) WAN
2 7 (5.56%) Wi-Fi
3 5 (3.97%) VPN
4 4 (3.17%) Firewall
4 4 (3.17%) LAN
4 4 (3.17%) PBX
4 4 (3.17%) TCP/IP
4 4 (3.17%) VoIP
5 3 (2.38%) VLAN
6 1 (0.79%) IP Telephony
6 1 (0.79%) Remote Desktop
Database & Business Intelligence
1 3 (2.38%) SQL Server
2 2 (1.59%) Crystal Reports
2 2 (1.59%) Power BI
2 2 (1.59%) SQL Server Reporting Services
Development Applications
1 3 (2.38%) JIRA
General
1 50 (39.68%) Social Skills
2 27 (21.43%) Retail
3 22 (17.46%) Finance
4 17 (13.49%) Legal
5 16 (12.70%) Law
6 15 (11.90%) Analytical Skills
7 12 (9.52%) Public Sector
8 10 (7.94%) Inclusion and Diversity
8 10 (7.94%) Influencing Skills
9 8 (6.35%) Fire and Rescue
9 8 (6.35%) Local Government
10 7 (5.56%) Marketing
10 7 (5.56%) Organisational Skills
11 4 (3.17%) Banking
11 4 (3.17%) Manufacturing
12 2 (1.59%) Automotive
12 2 (1.59%) Back Office
12 2 (1.59%) Social Housing
13 1 (0.79%) Electronics
13 1 (0.79%) Telecoms
Job Titles
1 28 (22.22%) Service Manager
2 24 (19.05%) Support Manager
3 22 (17.46%) IT Manager
4 21 (16.67%) Delivery Manager
5 17 (13.49%) Analyst
6 13 (10.32%) Support Engineer
7 11 (8.73%) IT Support
7 11 (8.73%) Technical Delivery Manager
7 11 (8.73%) Technical Manager
8 10 (7.94%) 1st Line Support
8 10 (7.94%) IT Services Manager
9 9 (7.14%) Service Delivery Manager
9 9 (7.14%) Support Analyst
10 8 (6.35%) 2nd Line Support
11 7 (5.56%) Product Specialist
11 7 (5.56%) Products Support Specialist
11 7 (5.56%) Support Specialist
11 7 (5.56%) Technical Support
11 7 (5.56%) Technical Support Manager
12 6 (4.76%) IT Support Manager
Libraries, Frameworks & Software Standards
1 3 (2.38%) .NET
2 1 (0.79%) EDI
2 1 (0.79%) HTML
2 1 (0.79%) SAP Basis
2 1 (0.79%) Web Services
Miscellaneous
1 13 (10.32%) Driving Licence
2 10 (7.94%) e-Learning
3 8 (6.35%) NHS
4 5 (3.97%) Onboarding
5 4 (3.17%) CMDB
6 3 (2.38%) Enterprise Software
6 3 (2.38%) Smartphone
7 2 (1.59%) Culture of Ownership
7 2 (1.59%) Cyber Threat
7 2 (1.59%) Hybrid Cloud
7 2 (1.59%) Management Information System
8 1 (0.79%) Analytical Mindset
8 1 (0.79%) Data Centre
8 1 (0.79%) Data Protection Act
8 1 (0.79%) Housing Association
8 1 (0.79%) IoT
8 1 (0.79%) Operational Technology
8 1 (0.79%) Product Ownership
8 1 (0.79%) PropTech
8 1 (0.79%) Social Media
Operating Systems
1 20 (15.87%) Windows
2 10 (7.94%) Windows 10
3 8 (6.35%) Windows Server
4 5 (3.97%) Android
4 5 (3.97%) Apple iOS
4 5 (3.97%) Mac OS
Processes & Methodologies
1 84 (66.67%) ITIL
2 55 (43.65%) ITSM
3 51 (40.48%) Service Delivery
4 33 (26.19%) Problem-Solving
5 29 (23.02%) Stakeholder Management
6 27 (21.43%) Continuous Improvement
6 27 (21.43%) Customer Service
7 22 (17.46%) Agile
8 19 (15.08%) CRM
9 18 (14.29%) Change Management
10 17 (13.49%) User Experience
11 15 (11.90%) Process Improvement
12 14 (11.11%) Customer Experience
13 13 (10.32%) Mentoring
13 13 (10.32%) Project Management
14 12 (9.52%) Cybersecurity
14 12 (9.52%) Incident Management
14 12 (9.52%) Migration
14 12 (9.52%) Release Management
15 11 (8.73%) Time Management
Programming Languages
1 4 (3.17%) SQL
2 3 (2.38%) C#
3 2 (1.59%) PowerShell
3 2 (1.59%) VB.NET
4 1 (0.79%) JavaScript
Qualifications
1 9 (7.14%) ITIL Certification
2 8 (6.35%) Degree
3 7 (5.56%) Microsoft Certification
3 7 (5.56%) Security Cleared
4 6 (4.76%) SC Cleared
5 5 (3.97%) MCP
6 3 (2.38%) ITIL Foundation Certificate
7 2 (1.59%) PRINCE2 Practitioner
8 1 (0.79%) A+ Certification
8 1 (0.79%) AWS Certification
8 1 (0.79%) BPSS Clearance
8 1 (0.79%) CBAP
8 1 (0.79%) Computer Science Degree
8 1 (0.79%) DBS Check
8 1 (0.79%) DV Cleared
8 1 (0.79%) MCSA
Quality Assurance & Compliance
1 26 (20.63%) SLA
2 6 (4.76%) Cyber Essentials
3 5 (3.97%) Cyber Essentials PLUS
3 5 (3.97%) ISO/IEC 27001
4 4 (3.17%) ISO/IEC 20000
5 2 (1.59%) Data Quality
5 2 (1.59%) ISO/IEC 19770
6 1 (0.79%) COBIT
6 1 (0.79%) GDPR
6 1 (0.79%) Government Security Classifications
6 1 (0.79%) HMG Security Policy Framework
6 1 (0.79%) NIST
6 1 (0.79%) PMO
6 1 (0.79%) Sarbanes-Oxley
System Software
1 27 (21.43%) Active Directory
2 4 (3.17%) Terminal Services
3 3 (2.38%) BitLocker
3 3 (2.38%) Firmware
3 3 (2.38%) VMware Infrastructure
4 2 (1.59%) Virtual Desktop
4 2 (1.59%) Virtual Machines
Systems Management
1 5 (3.97%) Jamf Pro
2 4 (3.17%) Autotask
2 4 (3.17%) SCCM
3 2 (1.59%) Single Sign-On
4 1 (0.79%) Microsoft Intune
Vendors
1 43 (34.13%) Microsoft
2 25 (19.84%) ServiceNow
3 16 (12.70%) SAP
4 9 (7.14%) Apple
5 7 (5.56%) Remedy
5 7 (5.56%) Salesforce
6 5 (3.97%) Samsung
7 4 (3.17%) BMC
7 4 (3.17%) HP
8 3 (2.38%) Avaya
8 3 (2.38%) Cisco
8 3 (2.38%) McAfee
8 3 (2.38%) MobileIron
8 3 (2.38%) SolarWinds
8 3 (2.38%) VMware
8 3 (2.38%) Zscaler
9 2 (1.59%) Infor
10 1 (0.79%) Dell
10 1 (0.79%) Freshdesk
10 1 (0.79%) Snow