Period
to 13 December 2018

The following table provides summary statistics for permanent job vacancies advertised in the Midlands with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 13 December 2018 with a comparison to the same period in the previous 2 years.

Service Management
England > Midlands
6 months to
13 Dec 2018
Same period 2017 Same period 2016
Rank 75 107 79
Rank change year-on-year +32 -28 +29
Permanent jobs citing Service Management 478 435 603
As % of all permanent IT jobs advertised in the Midlands 3.78% 2.83% 3.44%
As % of the Processes & Methodologies category 4.13% 3.10% 3.77%
Number of salaries quoted 286 277 424
Midlands median annual salary £42,500 £45,000 £45,000
Median salary % change year-on-year -5.56% - +2.27%
10th Percentile £22,000 £27,500 £25,000
90th Percentile £65,625 £68,750 £75,000
England median annual salary £47,500 £48,195 £47,500
% change year-on-year -1.44% +1.46% -

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the Midlands with a requirement for process or methodology skills.

All Process and Methodology Skills
Midlands
Permanent vacancies with a requirement for process or methodology skills 11,582 14,032 15,987
As % of all permanent IT jobs advertised in the Midlands 91.56% 91.21% 91.15%
Number of salaries quoted 8,752 11,432 12,579
Midlands median annual salary £44,000 £40,000 £42,000
Median salary % change year-on-year +10.00% -4.76% +5.00%
10th Percentile £26,250 £25,000 £25,000
90th Percentile £70,000 £65,000 £63,750
England median annual salary £52,500 £50,000 £50,000
% change year-on-year +5.00% - +5.26%

Service Management
Job Vacancy Trend in the Midlands

Job postings citing Service Management as a percentage of all IT jobs advertised in the Midlands.

Job vacancy trend for Service Management in the Midlands

Service Management
Salary Trend in the Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in the Midlands.

Salary trend for Service Management in the Midlands

Service Management
Salary Histogram in the Midlands

The salary distribution of IT jobs citing Service Management in the Midlands over the 6 months to 13 December 2018.

Salary histogram for Service Management in the Midlands

Service Management
Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the Midlands region over the 6 months to 13 December 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Midlands +24 354 £42,500 -5.56% 35
East Midlands +45 121 £41,000 -13.68% 14
Service Management
England

For the 6 months to 13 December 2018, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Midlands region with a requirement for Service Management.

1 342 (71.55%) ITIL
2 183 (38.28%) Service Delivery
3 134 (28.03%) ITSM
4 126 (26.36%) Microsoft
5 125 (26.15%) ITIL V3
6 102 (21.34%) Data Centre
7 96 (20.08%) Problem-Solving
8 94 (19.67%) Windows
9 85 (17.78%) Project Management
10 84 (17.57%) PRINCE2
10 84 (17.57%) Incident Management
11 78 (16.32%) Self-Motivation
12 77 (16.11%) Finance
13 75 (15.69%) Change Management
14 74 (15.48%) Presales
15 72 (15.06%) VMware
16 71 (14.85%) Analytical Skills
17 70 (14.64%) GDPR
17 70 (14.64%) Active Directory
17 70 (14.64%) Degree
17 70 (14.64%) Data Protection
18 67 (14.02%) Problem Management
19 64 (13.39%) VMware Infrastructure
20 63 (13.18%) Line Management
21 62 (12.97%) Firewall
22 61 (12.76%) Microsoft Azure
23 56 (11.72%) Agile Software Development
23 56 (11.72%) Web Services
24 52 (10.88%) Continuous Improvement
25 51 (10.67%) SQL

Service Management
Co-occurring IT Skills in the Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 22 (4.60%) SharePoint
2 10 (2.09%) MS Exchange
3 6 (1.26%) Exchange Server 2013
4 2 (0.42%) Apache
4 2 (0.42%) IIS
4 2 (0.42%) Moodle
4 2 (0.42%) nginx
4 2 (0.42%) SharePoint 2013
4 2 (0.42%) SharePoint Server
5 1 (0.21%) Apache Spark
5 1 (0.21%) BizTalk Server
5 1 (0.21%) CMS
5 1 (0.21%) Confluence
5 1 (0.21%) Exchange Server 2010
5 1 (0.21%) Kentico
5 1 (0.21%) OpenEdge
5 1 (0.21%) Oracle SOA Suite
5 1 (0.21%) SAS
5 1 (0.21%) Skype for Business
5 1 (0.21%) Tomcat
Applications
1 44 (9.21%) Microsoft Office
2 30 (6.28%) Microsoft Excel
3 20 (4.18%) MS Visio
4 11 (2.30%) Microsoft PowerPoint
4 11 (2.30%) Spreadsheet
5 10 (2.09%) Microsoft Project
Business Applications
1 9 (1.88%) Oracle Applications
2 7 (1.46%) assyst
2 7 (1.46%) Remedy ITSM
3 6 (1.26%) Oracle EBS
4 5 (1.05%) Line 500
4 5 (1.05%) Sage X3
5 4 (0.84%) Sentinel
6 3 (0.63%) Workfront
Cloud Services
1 61 (12.76%) Microsoft Azure
2 44 (9.21%) Amazon AWS
3 34 (7.11%) Office 365
4 26 (5.44%) PaaS
5 25 (5.23%) Amazon EC2
5 25 (5.23%) Amazon S3
6 24 (5.02%) Azure Active Directory
7 23 (4.81%) Amazon CloudWatch
7 23 (4.81%) AWS CloudFormation
7 23 (4.81%) IaaS
7 23 (4.81%) Virtual Private Cloud
8 21 (4.39%) Cloud Computing
9 12 (2.51%) SaaS
10 7 (1.46%) Amazon SQS
11 5 (1.05%) AWS CloudTrail
12 3 (0.63%) Yammer
13 2 (0.42%) AWS Elastic Beanstalk
13 2 (0.42%) GitHub
13 2 (0.42%) OneDrive
13 2 (0.42%) Route 53
Communications & Networking
1 62 (12.97%) Firewall
2 23 (4.81%) WAN
3 14 (2.93%) Internet
4 13 (2.72%) LAN
5 12 (2.51%) Intrusion Detection
6 11 (2.30%) Network Security
7 9 (1.88%) Wireless
8 7 (1.46%) Skype
9 4 (0.84%) DNS
9 4 (0.84%) SAN
9 4 (0.84%) TCP/IP
9 4 (0.84%) Unified Communications
9 4 (0.84%) VPN
10 3 (0.63%) Wi-Fi
11 2 (0.42%) DHCP
11 2 (0.42%) OpenVPN
12 1 (0.21%) AMQP
12 1 (0.21%) Cisco ASA
12 1 (0.21%) Fibre Channel
12 1 (0.21%) NetScaler
Database & Business Intelligence
1 31 (6.49%) SQL Server
2 25 (5.23%) Amazon RDS
3 23 (4.81%) Amazon DynamoDB
3 23 (4.81%) Azure SQL Database
4 8 (1.67%) MySQL
5 7 (1.46%) SQL Server Reporting Services
6 6 (1.26%) SQL Server Integration Services
7 5 (1.05%) Informix
7 5 (1.05%) SQL Server Analysis Services
8 4 (0.84%) Oracle Database
8 4 (0.84%) Relational Database
9 3 (0.63%) Power BI
10 2 (0.42%) Amazon Aurora
10 2 (0.42%) Data Warehouse
10 2 (0.42%) Redis
11 1 (0.21%) Big Data
11 1 (0.21%) Data Mart
11 1 (0.21%) HBase
11 1 (0.21%) MS Access
11 1 (0.21%) RDBMS
Development Applications
1 8 (1.67%) Visual Studio
2 7 (1.46%) Git (software)
3 3 (0.63%) Jenkins
3 3 (0.63%) JIRA
4 2 (0.42%) Team Foundation Server
General
1 77 (16.11%) Finance
2 24 (5.02%) Publishing
3 20 (4.18%) Retail
4 19 (3.97%) Telecoms
5 18 (3.77%) Law
6 12 (2.51%) Games
7 9 (1.88%) Advertising
7 9 (1.88%) Banking
8 7 (1.46%) Manufacturing
9 6 (1.26%) Legal
10 4 (0.84%) Local Government
11 2 (0.42%) Back Office
12 1 (0.21%) Investment Banking
Job Titles
1 92 (19.25%) Analyst
2 78 (16.32%) Service Manager
3 66 (13.81%) Architect
4 47 (9.83%) IT Manager
5 38 (7.95%) Solutions Architect
6 36 (7.53%) Delivery Manager
7 34 (7.11%) Services Delivery Manager
8 32 (6.69%) IT Services Manager
8 32 (6.69%) Service Analyst
9 30 (6.28%) Support Analyst
10 26 (5.44%) Transition Manager
11 25 (5.23%) IT Support
12 22 (4.60%) Infrastructure Engineer
13 21 (4.39%) Developer
14 19 (3.97%) Cloud Architect
15 18 (3.77%) Service Desk Analyst
16 16 (3.35%) Cloud Solutions Architect
16 16 (3.35%) Coordinator
16 16 (3.35%) Support Engineer
17 13 (2.72%) IT Analyst
Libraries, Frameworks & Software Standards
1 56 (11.72%) Web Services
2 8 (1.67%) .NET
3 6 (1.26%) HTML
3 6 (1.26%) Oracle Fusion
4 5 (1.05%) CSS
4 5 (1.05%) Middleware
4 5 (1.05%) REST
4 5 (1.05%) SOAP
5 4 (0.84%) .NET Framework
5 4 (0.84%) XML
6 2 (0.42%) COM
6 2 (0.42%) JMS
6 2 (0.42%) jQuery
6 2 (0.42%) LAMP
6 2 (0.42%) LEMP Stack
7 1 (0.21%) Ajax
7 1 (0.21%) Java EE
7 1 (0.21%) PySpark
7 1 (0.21%) SciPy
7 1 (0.21%) WCF
Miscellaneous
1 102 (21.34%) Data Centre
2 78 (16.32%) Self-Motivation
3 71 (14.85%) Analytical Skills
4 43 (9.00%) CMDB
5 37 (7.74%) Management Information System
6 31 (6.49%) Public Cloud
7 24 (5.02%) Private Cloud
8 22 (4.60%) Hybrid Cloud
9 14 (2.93%) Driving Licence
9 14 (2.93%) PMI
10 7 (1.46%) Distributed Denial-of-Service
10 7 (1.46%) Mobile Computing
11 6 (1.26%) Video Conferencing
11 6 (1.26%) Virtual Team
12 5 (1.05%) Mobile App
13 4 (0.84%) CESG
13 4 (0.84%) Enterprise Software
13 4 (0.84%) Freedom of Information
13 4 (0.84%) NHS
14 2 (0.42%) VLE
Operating Systems
1 94 (19.67%) Windows
2 41 (8.58%) Windows Server
3 29 (6.07%) Linux
3 29 (6.07%) Windows 10
4 26 (5.44%) Windows 7
5 21 (4.39%) Windows Server 2012
6 13 (2.72%) Unix
7 8 (1.67%) Red Hat Enterprise Linux
8 6 (1.26%) Windows Server 2003
8 6 (1.26%) Windows Server 2008
9 4 (0.84%) AIX
9 4 (0.84%) Solaris
10 3 (0.63%) Apple iOS
11 2 (0.42%) Mac OS
11 2 (0.42%) Mac OS X
11 2 (0.42%) Ubuntu
11 2 (0.42%) Windows XP
12 1 (0.21%) CentOS
12 1 (0.21%) Windows Phone
12 1 (0.21%) Windows Phone 7
Processes & Methodologies
1 342 (71.55%) ITIL
2 183 (38.28%) Service Delivery
3 134 (28.03%) ITSM
4 125 (26.15%) ITIL V3
5 96 (20.08%) Problem-Solving
6 85 (17.78%) Project Management
7 84 (17.57%) Incident Management
7 84 (17.57%) PRINCE2
8 75 (15.69%) Change Management
9 74 (15.48%) Presales
10 70 (14.64%) Data Protection
11 67 (14.02%) Problem Management
12 63 (13.18%) Line Management
13 56 (11.72%) Agile Software Development
14 52 (10.88%) Continuous Improvement
15 48 (10.04%) TOGAF
16 40 (8.37%) Root Cause Analysis
17 38 (7.95%) IT Strategy
17 38 (7.95%) Technical Architecture
18 35 (7.32%) Scrum
Programming Languages
1 51 (10.67%) SQL
2 32 (6.69%) PowerShell
3 13 (2.72%) Python
4 12 (2.51%) JavaScript
5 8 (1.67%) Bash Shell
5 8 (1.67%) C#
6 7 (1.46%) C
7 6 (1.26%) VBScript
8 3 (0.63%) Java
9 2 (0.42%) PHP
9 2 (0.42%) Shell Script
10 1 (0.21%) Apex Code
10 1 (0.21%) Lingo
10 1 (0.21%) OpenEdge ABL
10 1 (0.21%) PL/SQL
10 1 (0.21%) Scala
10 1 (0.21%) T-SQL
10 1 (0.21%) VBA
Qualifications
1 70 (14.64%) Degree
2 46 (9.62%) Security Cleared
3 35 (7.32%) ISEB
4 29 (6.07%) PMI Certification
5 27 (5.65%) Microsoft Certification
6 26 (5.44%) ITIL Certification
7 25 (5.23%) CISSP
8 22 (4.60%) Computer Science Degree
9 20 (4.18%) MCP
9 20 (4.18%) MCSA
10 19 (3.97%) PMP
11 17 (3.56%) Cisco Certification
11 17 (3.56%) DV Cleared
12 16 (3.35%) CEH
12 16 (3.35%) CompTIA Security+
12 16 (3.35%) ISEB Practitioner
12 16 (3.35%) MCSE
12 16 (3.35%) SC Cleared
13 15 (3.14%) HNC
13 15 (3.14%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 70 (14.64%) GDPR
2 46 (9.62%) SLA
3 28 (5.86%) ISO/IEC 27001
4 20 (4.18%) QA
5 15 (3.14%) GPG13
6 14 (2.93%) ISO/IEC 20000
7 8 (1.67%) COBIT
8 7 (1.46%) PCI DSS
9 6 (1.26%) Cyber Essentials
9 6 (1.26%) Cyber Essentials PLUS
10 5 (1.05%) BS25999
10 5 (1.05%) ISO 9001
11 2 (0.42%) Actionable Recommendations
11 2 (0.42%) Data Quality
11 2 (0.42%) PMO
12 1 (0.21%) Sarbanes-Oxley
System Software
1 70 (14.64%) Active Directory
2 64 (13.39%) VMware Infrastructure
3 43 (9.00%) Hyper-V
4 23 (4.81%) Virtual Machines
5 9 (1.88%) vSphere
6 7 (1.46%) Virtual Desktop
6 7 (1.46%) VMware ESXi
7 6 (1.26%) XenApp
8 5 (1.05%) Virtual Servers
9 4 (0.84%) PowerHA
10 2 (0.42%) Docker
10 2 (0.42%) Firmware
10 2 (0.42%) VirtualBox
11 1 (0.21%) BitLocker
11 1 (0.21%) Microsoft Virtual Server
11 1 (0.21%) XenServer
Systems Management
1 27 (5.65%) SCCM
2 10 (2.09%) SCVMM
3 9 (1.88%) Puppet
4 7 (1.46%) Ansible
4 7 (1.46%) Forefront Identity Manager
4 7 (1.46%) NetBackup
4 7 (1.46%) Opscode Chef
4 7 (1.46%) Terraform
5 6 (1.26%) RSA enVision
5 6 (1.26%) WSUS
6 4 (0.84%) Backup Exec
7 3 (0.63%) AirWatch
7 3 (0.63%) Microsoft Data Protection Manager
8 2 (0.42%) Control-M
8 2 (0.42%) Packer
8 2 (0.42%) Prometheus
8 2 (0.42%) SCOM
9 1 (0.21%) McAfee ePO
9 1 (0.21%) Microsoft Intune
9 1 (0.21%) Norton AntiVirus
Vendors
1 126 (26.36%) Microsoft
2 72 (15.06%) VMware
3 49 (10.25%) Citrix
4 45 (9.41%) ServiceNow
5 36 (7.53%) Cisco
6 29 (6.07%) Oracle
7 26 (5.44%) CheckPoint
8 22 (4.60%) NetApp
9 17 (3.56%) BMC
9 17 (3.56%) HP
10 16 (3.35%) EMC
10 16 (3.35%) Remedy
11 12 (2.51%) Apple
12 11 (2.30%) F5
12 11 (2.30%) Fortinet
12 11 (2.30%) Juniper
13 10 (2.09%) Brocade
13 10 (2.09%) McAfee
14 9 (1.88%) Ivanti
15 8 (1.67%) Red Hat