Period
to 19 March 2019

The following table provides summary statistics for permanent job vacancies advertised in the Midlands with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 19 March 2019 with a comparison to the same period in the previous 2 years.

Service Management
England > Midlands
6 months to
19 Mar 2019
Same period 2018 Same period 2017
Rank 55 96 104
Rank change year-on-year +41 +8 +12
Permanent jobs citing Service Management 580 480 436
As % of all permanent IT jobs advertised in the Midlands 4.80% 3.15% 2.72%
As % of the Processes & Methodologies category 5.22% 3.47% 2.97%
Number of salaries quoted 320 301 308
Midlands median annual salary £45,000 £43,500 £45,000
Median salary % change year-on-year +3.45% -3.33% +3.22%
10th Percentile £22,000 £27,000 £25,500
90th Percentile £69,055 £68,750 £70,000
England median annual salary £48,500 £50,000 £47,500
% change year-on-year -3.00% +5.26% -

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the Midlands with a requirement for process or methodology skills.

All Process and Methodology Skills
Midlands
Permanent vacancies with a requirement for process or methodology skills 11,105 13,828 14,686
As % of all permanent IT jobs advertised in the Midlands 91.92% 90.88% 91.69%
Number of salaries quoted 8,204 11,058 11,648
Midlands median annual salary £43,500 £42,500 £41,500
Median salary % change year-on-year +2.35% +2.41% +3.75%
10th Percentile £26,250 £25,500 £25,750
90th Percentile £68,750 £65,000 £63,250
England median annual salary £52,500 £50,000 £49,500
% change year-on-year +5.00% +1.01% +4.21%

Service Management
Job Vacancy Trend in the Midlands

Job postings citing Service Management as a percentage of all IT jobs advertised in the Midlands.

Job vacancy trend for Service Management in the Midlands

Service Management
Salary Trend in the Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in the Midlands.

Salary trend for Service Management in the Midlands

Service Management
Salary Histogram in the Midlands

The salary distribution of IT jobs citing Service Management in the Midlands over the 6 months to 19 March 2019.

Salary histogram for Service Management in the Midlands

Service Management
Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the Midlands region over the 6 months to 19 March 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Midlands +29 414 £46,000 +2.22% 50
East Midlands +39 166 £37,375 -11.01% 13
Service Management
England

For the 6 months to 19 March 2019, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Midlands region with a requirement for Service Management.

1 420 (72.41%) ITIL
2 217 (37.41%) Service Delivery
3 179 (30.86%) Microsoft
4 168 (28.97%) ITSM
5 159 (27.41%) ITIL V3
6 119 (20.52%) Problem-Solving
7 111 (19.14%) Project Management
8 109 (18.79%) GDPR
9 107 (18.45%) Data Protection
10 104 (17.93%) Data Centre
11 103 (17.76%) Incident Management
12 101 (17.41%) Microsoft Azure
12 101 (17.41%) Windows
12 101 (17.41%) Analytical Skills
13 99 (17.07%) PRINCE2
13 99 (17.07%) Degree
13 99 (17.07%) Problem Management
14 94 (16.21%) Active Directory
15 88 (15.17%) Presales
16 85 (14.66%) ServiceNow
16 85 (14.66%) VMware
17 77 (13.28%) VMware Infrastructure
18 75 (12.93%) Line Management
18 75 (12.93%) Self-Motivation
19 72 (12.41%) Firewall
20 71 (12.24%) Finance
21 70 (12.07%) Change Management
21 70 (12.07%) SLA
21 70 (12.07%) Continuous Improvement
22 67 (11.55%) Amazon AWS

Service Management
Co-occurring IT Skills in the Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 46 (7.93%) SharePoint
2 11 (1.90%) MS Exchange
3 8 (1.38%) BizTalk Server
3 8 (1.38%) Oracle SOA Suite
4 5 (0.86%) Exchange Server 2013
4 5 (0.86%) Skype for Business
5 4 (0.69%) Apache
5 4 (0.69%) nginx
6 1 (0.17%) Apache Spark
6 1 (0.17%) CMS
6 1 (0.17%) Confluence
6 1 (0.17%) Exchange Server 2010
6 1 (0.17%) Kentico
6 1 (0.17%) OpenEdge
6 1 (0.17%) SAS
Applications
1 58 (10.00%) Microsoft Office
2 28 (4.83%) Microsoft Excel
3 18 (3.10%) MS Visio
4 16 (2.76%) Microsoft Project
5 9 (1.55%) Spreadsheet
6 5 (0.86%) Microsoft PowerPoint
Business Applications
1 21 (3.62%) Remedy ITSM
2 19 (3.28%) Oracle Applications
3 5 (0.86%) Workfront
4 3 (0.52%) SAP BPC
5 2 (0.34%) assyst
5 2 (0.34%) Oracle EBS
6 1 (0.17%) Dynamics AX
6 1 (0.17%) NetSuite
6 1 (0.17%) Primavera
6 1 (0.17%) SAP S/4HANA
Cloud Services
1 101 (17.41%) Microsoft Azure
2 67 (11.55%) Amazon AWS
3 62 (10.69%) Office 365
4 26 (4.48%) Azure Active Directory
5 25 (4.31%) Amazon EC2
6 24 (4.14%) Amazon S3
7 20 (3.45%) Amazon CloudWatch
7 20 (3.45%) AWS CloudFormation
7 20 (3.45%) Virtual Private Cloud
8 19 (3.28%) Cloud Computing
8 19 (3.28%) PaaS
9 18 (3.10%) IaaS
10 8 (1.38%) SaaS
11 4 (0.69%) AWS Elastic Beanstalk
11 4 (0.69%) GitHub
11 4 (0.69%) Route 53
12 3 (0.52%) Yammer
13 1 (0.17%) AWS CloudTrail
13 1 (0.17%) Boomi
13 1 (0.17%) SuccessFactors
Communications & Networking
1 72 (12.41%) Firewall
2 24 (4.14%) DNS
2 24 (4.14%) Network Security
3 20 (3.45%) DHCP
4 18 (3.10%) WAN
5 17 (2.93%) Intrusion Detection
6 16 (2.76%) Wireless
7 14 (2.41%) SAN
8 9 (1.55%) Unified Communications
9 8 (1.38%) Skype
10 7 (1.21%) Cisco Nexus
10 7 (1.21%) Internet
10 7 (1.21%) VPN
11 6 (1.03%) Cisco ASA
11 6 (1.03%) OSPF
12 5 (0.86%) BGP
12 5 (0.86%) FWSM
12 5 (0.86%) IPsec
12 5 (0.86%) SNMP
12 5 (0.86%) Software-Defined Networking
Database & Business Intelligence
1 38 (6.55%) SQL Server
2 24 (4.14%) Amazon RDS
3 20 (3.45%) Amazon DynamoDB
3 20 (3.45%) Azure SQL Database
4 14 (2.41%) SQL Server 2008
5 13 (2.24%) Power BI
6 9 (1.55%) SQL Server Integration Services
7 8 (1.38%) DTS
8 6 (1.03%) Data Warehouse
8 6 (1.03%) QlikView
8 6 (1.03%) SQL Server 2012
8 6 (1.03%) SQL Server 2016
9 5 (0.86%) BusinessObjects
9 5 (0.86%) MySQL
10 4 (0.69%) Amazon Aurora
10 4 (0.69%) GIS
10 4 (0.69%) Redis
10 4 (0.69%) SAP BW
11 3 (0.52%) Oracle Database
11 3 (0.52%) Oracle Reports
Development Applications
1 16 (2.76%) Visual Studio
2 14 (2.41%) Team Foundation Server
3 7 (1.21%) Visual Studio Team System
4 5 (0.86%) JIRA
4 5 (0.86%) VSS/SourceSafe
5 4 (0.69%) Jenkins
6 1 (0.17%) Git (software)
General
1 71 (12.24%) Finance
2 22 (3.79%) Telecoms
3 18 (3.10%) Publishing
4 17 (2.93%) Retail
5 15 (2.59%) Law
6 12 (2.07%) Legal
7 9 (1.55%) Aerospace
8 8 (1.38%) Advertising
9 6 (1.03%) Games
10 5 (0.86%) Manufacturing
11 3 (0.52%) Banking
12 2 (0.34%) German Language
12 2 (0.34%) Multimedia
13 1 (0.17%) Investment Banking
13 1 (0.17%) Marketing
Job Titles
1 109 (18.79%) Service Manager
2 95 (16.38%) Architect
3 77 (13.28%) Analyst
4 54 (9.31%) Delivery Manager
5 52 (8.97%) Services Delivery Manager
6 47 (8.10%) Infrastructure Engineer
7 44 (7.59%) IT Manager
8 43 (7.41%) Solutions Architect
9 28 (4.83%) IT Services Manager
10 27 (4.66%) Service Analyst
10 27 (4.66%) Transition Manager
11 24 (4.14%) Support Analyst
12 22 (3.79%) Cloud Architect
13 19 (3.28%) Cloud Solutions Architect
13 19 (3.28%) Developer
13 19 (3.28%) Service Architect
14 17 (2.93%) Change Manager
14 17 (2.93%) IT Support
14 17 (2.93%) Project Manager
15 16 (2.76%) Wintel Engineer
Libraries, Frameworks & Software Standards
1 57 (9.83%) Web Services
2 30 (5.17%) .NET
3 25 (4.31%) XML
4 16 (2.76%) REST
5 15 (2.59%) SOAP
6 13 (2.24%) CSS
6 13 (2.24%) HTML
7 11 (1.90%) AngularJS
7 11 (1.90%) ASP.NET
7 11 (1.90%) HTML5
8 8 (1.38%) JSON
8 8 (1.38%) LINQ
8 8 (1.38%) XSLT
9 6 (1.03%) .NET Framework
9 6 (1.03%) LDAP
9 6 (1.03%) Oracle Fusion
10 5 (0.86%) Software Packaging
11 4 (0.69%) LAMP
11 4 (0.69%) LEMP Stack
11 4 (0.69%) Middleware
Miscellaneous
1 104 (17.93%) Data Centre
2 101 (17.41%) Analytical Skills
3 75 (12.93%) Self-Motivation
4 43 (7.41%) Management Information System
5 40 (6.90%) CMDB
6 31 (5.34%) Public Cloud
7 30 (5.17%) Hybrid Cloud
8 22 (3.79%) Private Cloud
9 16 (2.76%) Distributed Denial-of-Service
10 11 (1.90%) NHS
11 10 (1.72%) Virtual Team
12 9 (1.55%) PMI
12 9 (1.55%) Smart Meter
13 8 (1.38%) Clustering
14 7 (1.21%) Driving Licence
14 7 (1.21%) Mobile Computing
14 7 (1.21%) Replication
15 5 (0.86%) PKI
16 4 (0.69%) User Experience
17 3 (0.52%) Enterprise Storage
Operating Systems
1 101 (17.41%) Windows
2 43 (7.41%) Windows Server
3 30 (5.17%) Linux
4 28 (4.83%) Windows Server 2012
5 24 (4.14%) Windows 10
6 7 (1.21%) Windows 7
7 5 (0.86%) Windows Server 2008
8 4 (0.69%) Solaris
8 4 (0.69%) Ubuntu
8 4 (0.69%) Unix
9 3 (0.52%) AIX
10 2 (0.34%) Red Hat Enterprise Linux
11 1 (0.17%) Windows Server 2003
11 1 (0.17%) Windows XP
Processes & Methodologies
1 420 (72.41%) ITIL
2 217 (37.41%) Service Delivery
3 168 (28.97%) ITSM
4 159 (27.41%) ITIL V3
5 119 (20.52%) Problem-Solving
6 111 (19.14%) Project Management
7 107 (18.45%) Data Protection
8 103 (17.76%) Incident Management
9 99 (17.07%) PRINCE2
9 99 (17.07%) Problem Management
10 88 (15.17%) Presales
11 75 (12.93%) Line Management
12 70 (12.07%) Change Management
12 70 (12.07%) Continuous Improvement
13 58 (10.00%) Agile Software Development
14 56 (9.66%) TOGAF
15 53 (9.14%) Business Intelligence
16 48 (8.28%) Infrastructure Engineering
16 48 (8.28%) Technical Architecture
17 45 (7.76%) Migration
Programming Languages
1 53 (9.14%) SQL
2 47 (8.10%) PowerShell
3 31 (5.34%) C#
4 15 (2.59%) JavaScript
5 14 (2.41%) VBScript
6 9 (1.55%) C
6 9 (1.55%) T-SQL
7 8 (1.38%) VB.NET
8 6 (1.03%) Bash Shell
9 4 (0.69%) PHP
9 4 (0.69%) Shell Script
10 3 (0.52%) Java
10 3 (0.52%) Python
11 1 (0.17%) Apex Code
11 1 (0.17%) OpenEdge ABL
11 1 (0.17%) Scala
11 1 (0.17%) VBA
Qualifications
1 99 (17.07%) Degree
2 56 (9.66%) Security Cleared
3 33 (5.69%) ISEB
4 32 (5.52%) ITIL Certification
5 31 (5.34%) DV Cleared
5 31 (5.34%) PMI Certification
6 29 (5.00%) Computer Science Degree
7 28 (4.83%) Microsoft Certification
8 25 (4.31%) MCSA
9 24 (4.14%) Cisco Certification
9 24 (4.14%) MCSE
10 22 (3.79%) CISSP
10 22 (3.79%) PMP
11 21 (3.62%) HNC
12 17 (2.93%) CCNP
12 17 (2.93%) CEH
12 17 (2.93%) CompTIA Security+
12 17 (2.93%) SC Cleared
13 13 (2.24%) PRINCE2 Practitioner
14 12 (2.07%) ISEB Practitioner
Quality Assurance & Compliance
1 109 (18.79%) GDPR
2 70 (12.07%) SLA
3 28 (4.83%) ISO/IEC 27001
4 17 (2.93%) GPG13
5 12 (2.07%) QA
6 7 (1.21%) ISO 9001
7 6 (1.03%) ISO/IEC 20000
8 5 (0.86%) BS25999
8 5 (0.86%) COBIT
9 3 (0.52%) Actionable Recommendations
9 3 (0.52%) Sarbanes-Oxley
10 2 (0.34%) PMO
11 1 (0.17%) Cyber Essentials
11 1 (0.17%) Cyber Essentials PLUS
11 1 (0.17%) Data Quality
11 1 (0.17%) ISO 22301
11 1 (0.17%) ISO 9000
System Software
1 94 (16.21%) Active Directory
2 77 (13.28%) VMware Infrastructure
3 64 (11.03%) Hyper-V
4 20 (3.45%) Virtual Machines
5 17 (2.93%) Virtual Desktop
6 15 (2.59%) VMware ESXi
7 10 (1.72%) BitLocker
7 10 (1.72%) vSphere
8 8 (1.38%) Virtual Servers
8 8 (1.38%) XenApp
9 5 (0.86%) Terminal Services
10 4 (0.69%) Docker
10 4 (0.69%) VirtualBox
11 3 (0.52%) PowerHA
12 2 (0.34%) Microsoft App-V
13 1 (0.17%) Firmware
13 1 (0.17%) Microsoft Virtual Server
13 1 (0.17%) XenServer
Systems Management
1 37 (6.38%) SCCM
2 24 (4.14%) SCVMM
3 14 (2.41%) WSUS
4 11 (1.90%) SCOM
5 9 (1.55%) Netcool
6 8 (1.38%) Control-M
6 8 (1.38%) NetBackup
7 7 (1.21%) Backup Exec
7 7 (1.21%) Forefront Identity Manager
8 6 (1.03%) Microsoft Intune
9 5 (0.86%) Microsoft Clustering
9 5 (0.86%) Microsoft Data Protection Manager
9 5 (0.86%) Puppet
9 5 (0.86%) Terraform
10 4 (0.69%) AirWatch
10 4 (0.69%) Packer
10 4 (0.69%) Prometheus
10 4 (0.69%) RSA enVision
11 3 (0.52%) HP NNM
11 3 (0.52%) Single Sign-On
Vendors
1 179 (30.86%) Microsoft
2 85 (14.66%) ServiceNow
2 85 (14.66%) VMware
3 54 (9.31%) Citrix
4 47 (8.10%) Oracle
5 41 (7.07%) Remedy
6 34 (5.86%) BMC
6 34 (5.86%) Cisco
7 33 (5.69%) CheckPoint
8 24 (4.14%) HP
9 22 (3.79%) EMC
10 19 (3.28%) NetApp
11 18 (3.10%) Juniper
12 17 (2.93%) McAfee
13 16 (2.76%) F5
13 16 (2.76%) Fortinet
14 15 (2.59%) SAP
15 14 (2.41%) IBM
16 12 (2.07%) SolarWinds
17 11 (1.90%) Ivanti