Period
to

The following table provides summary statistics for permanent job vacancies advertised in the Midlands with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 21 May 2022 with a comparison to the same period in the previous 2 years.

Service Management
England > Midlands
6 months to
21 May 2022
Same period 2021 Same period 2020
Rank 107 116 68
Rank change year-on-year +9 -48 -18
Permanent jobs citing Service Management 323 190 265
As % of all permanent jobs advertised in the Midlands 2.93% 2.33% 3.60%
As % of the Processes & Methodologies category 3.14% 2.54% 3.93%
Number of salaries quoted 211 136 193
10th Percentile £31,250 £21,563 £29,050
25th Percentile £40,750 £33,688 £36,250
Median annual salary (50th Percentile) £48,723 £42,500 £47,500
Median % change year-on-year +14.64% -10.53% +5.56%
75th Percentile £58,750 £51,750 £57,500
90th Percentile £71,250 £64,500 £72,500
England median annual salary £52,500 £50,000 £52,777
% change year-on-year +5.00% -5.26% +5.55%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the Midlands with a requirement for process or methodology skills.

All Process and Methodology Skills
Midlands
Permanent vacancies with a requirement for process or methodology skills 10,279 7,474 6,735
As % of all permanent IT jobs advertised in the Midlands 93.17% 91.59% 91.48%
Number of salaries quoted 6,817 5,786 5,606
10th Percentile £29,750 £28,750 £26,750
25th Percentile £37,500 £36,250 £35,000
Median annual salary (50th Percentile) £50,000 £46,855 £45,000
Median % change year-on-year +6.71% +4.12% +2.27%
75th Percentile £64,000 £59,688 £58,750
90th Percentile £77,500 £72,500 £72,500
England median annual salary £60,000 £55,000 £55,000
% change year-on-year +9.09% - +4.76%

Service Management
Job Vacancy Trend in the Midlands

Job postings citing Service Management as a proportion of all IT jobs advertised in the Midlands.

Job vacancy trend for Service Management in the Midlands

Service Management
Salary Trend in the Midlands

3-month moving average salary quoted in jobs citing Service Management in the Midlands.

Salary trend for Service Management in the Midlands

Service Management
Salary Histogram in the Midlands

Salary distribution for jobs citing Service Management in the Midlands over the 6 months to 21 May 2022.

Salary histogram for Service Management in the Midlands

Service Management
Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the Midlands region over the 6 months to 21 May 2022. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
West Midlands +36 263 £50,000 +11.11% 40
East Midlands -47 59 £42,500 +6.25% 16
Service Management
England

For the 6 months to 21 May 2022, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Midlands region with a requirement for Service Management.

1 217 (67.18%) ITIL
2 115 (35.60%) Microsoft
3 95 (29.41%) ITSM
4 90 (27.86%) Azure
4 90 (27.86%) Social Skills
5 89 (27.55%) Service Delivery
6 85 (26.32%) Agile
7 73 (22.60%) Microsoft 365
8 72 (22.29%) Finance
9 64 (19.81%) Microsoft Office
10 62 (19.20%) AWS
11 54 (16.72%) Incident Management
11 54 (16.72%) Active Directory
12 53 (16.41%) Windows
13 52 (16.10%) Continuous Improvement
14 49 (15.17%) Problem-Solving
15 47 (14.55%) ServiceNow
16 46 (14.24%) DevOps
16 46 (14.24%) Change Management
17 43 (13.31%) Root Cause Analysis
17 43 (13.31%) Analytical Skills
18 41 (12.69%) Service Design
19 40 (12.38%) Problem Management
20 39 (12.07%) VMware
20 39 (12.07%) Public Sector
21 37 (11.46%) Management Information System
22 36 (11.15%) Firewall
22 36 (11.15%) ITIL 4
23 35 (10.84%) Google
24 34 (10.53%) Decision-Making

Service Management
Co-occurring IT Skills in the Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 23 (7.12%) SharePoint
2 6 (1.86%) MS Exchange
3 4 (1.24%) Apache
3 4 (1.24%) nginx
4 3 (0.93%) Confluence
5 2 (0.62%) IIS
5 2 (0.62%) Skype for Business
6 1 (0.31%) Exchange Server 2010
6 1 (0.31%) IBM Notes
Applications
1 64 (19.81%) Microsoft Office
2 7 (2.17%) Microsoft Project
3 2 (0.62%) Microsoft Excel
4 1 (0.31%) Microsoft PowerPoint
Business Applications
1 5 (1.55%) Magento
2 4 (1.24%) SAP S/4HANA
2 4 (1.24%) SAP SD
2 4 (1.24%) Workfront
3 3 (0.93%) assyst
4 1 (0.31%) Remedy ITSM
Cloud Services
1 90 (27.86%) Azure
2 73 (22.60%) Microsoft 365
3 62 (19.20%) AWS
4 27 (8.36%) Azure Active Directory
5 26 (8.05%) SaaS
6 25 (7.74%) IaaS
7 22 (6.81%) PaaS
8 21 (6.50%) Power Platform
9 20 (6.19%) OneDrive
10 19 (5.88%) PowerApps
10 19 (5.88%) Smartsheet
11 16 (4.95%) Google Workspace
12 15 (4.64%) GCP
13 6 (1.86%) Dynamics 365
14 5 (1.55%) Boomi
14 5 (1.55%) Cloud Computing
15 4 (1.24%) Amazon EC2
15 4 (1.24%) Amazon ECS
15 4 (1.24%) Amazon S3
15 4 (1.24%) Route 53
Communications & Networking
1 36 (11.15%) Firewall
2 20 (6.19%) DNS
3 19 (5.88%) WebEx
4 15 (4.64%) WAN
5 14 (4.33%) TCP/IP
6 13 (4.02%) DHCP
7 12 (3.72%) SAN
8 10 (3.10%) LAN
9 8 (2.48%) VPN
10 6 (1.86%) HTTP
10 6 (1.86%) PBX
11 5 (1.55%) BIG-IP
11 5 (1.55%) Cisco ISE
11 5 (1.55%) Cisco PIX
11 5 (1.55%) Internet
11 5 (1.55%) NAS
11 5 (1.55%) SD-WAN
11 5 (1.55%) VLAN
11 5 (1.55%) Wireless
12 4 (1.24%) Network Security
Database & Business Intelligence
1 9 (2.79%) MySQL
2 6 (1.86%) Azure SQL Database
2 6 (1.86%) SQL Server
3 4 (1.24%) Amazon Aurora
3 4 (1.24%) Amazon RDS
4 2 (0.62%) Oracle Database
4 2 (0.62%) Redis
4 2 (0.62%) Relational Database
5 1 (0.31%) Big Data
5 1 (0.31%) Oracle Reports
5 1 (0.31%) Power BI
5 1 (0.31%) Tableau
Development Applications
1 13 (4.02%) JIRA
2 6 (1.86%) Git (software)
3 5 (1.55%) GitLab
4 4 (1.24%) Cypress.io
4 4 (1.24%) Lerna
5 2 (0.62%) Ant
6 1 (0.31%) Jenkins
6 1 (0.31%) YouTrack
General
1 90 (27.86%) Social Skills
2 72 (22.29%) Finance
3 43 (13.31%) Analytical Skills
4 39 (12.07%) Public Sector
5 25 (7.74%) Influencing Skills
6 23 (7.12%) Inclusion and Diversity
7 21 (6.50%) Law
7 21 (6.50%) Marketing
8 17 (5.26%) Manufacturing
9 14 (4.33%) Organisational Skills
10 10 (3.10%) Documentation Skills
10 10 (3.10%) Presentation Skills
11 7 (2.17%) Retail
12 6 (1.86%) Automotive
12 6 (1.86%) Digital Economy
12 6 (1.86%) Games
13 5 (1.55%) Telecoms
14 4 (1.24%) Legal
15 3 (0.93%) General Ledger
16 2 (0.62%) Police
Job Titles
1 42 (13.00%) IT Manager
2 40 (12.38%) Analyst
3 31 (9.60%) Incident Manager
4 29 (8.98%) Service Manager
5 24 (7.43%) Infrastructure Engineer
5 24 (7.43%) Problem Manager
6 23 (7.12%) Incident and Problem Manager
6 23 (7.12%) Major Incident Manager
6 23 (7.12%) Project Manager
7 20 (6.19%) IT Services Manager
8 15 (4.64%) Microsoft 365 Specialist
8 15 (4.64%) Microsoft Specialist
8 15 (4.64%) Technology Specialist
9 13 (4.02%) Senior Infrastructure Engineer
10 12 (3.72%) Delivery Manager
10 12 (3.72%) Developer
10 12 (3.72%) Service Delivery Manager
11 11 (3.41%) Architect
11 11 (3.41%) Consultant
11 11 (3.41%) Security Analyst
Libraries, Frameworks & Software Standards
1 12 (3.72%) Middleware
2 10 (3.10%) .NET
2 10 (3.10%) Web Services
3 7 (2.17%) CSS
3 7 (2.17%) HTML
4 6 (1.86%) Regular Expression
4 6 (1.86%) XML
5 5 (1.55%) .NET Core
5 5 (1.55%) .NET Framework
5 5 (1.55%) EDI
5 5 (1.55%) Entity Framework
5 5 (1.55%) JSON
5 5 (1.55%) React
5 5 (1.55%) RESTful
6 4 (1.24%) Next.js
6 4 (1.24%) React Native
7 3 (0.93%) YAML
8 2 (0.62%) LAMP
8 2 (0.62%) LDAP
8 2 (0.62%) LEMP Stack
Miscellaneous
1 37 (11.46%) Management Information System
2 25 (7.74%) Data Centre
3 14 (4.33%) IoT
4 12 (3.72%) Hybrid Cloud
5 11 (3.41%) Cyberthreat
6 7 (2.17%) Public Cloud
6 7 (2.17%) Self-Motivation
7 6 (1.86%) User Experience
8 5 (1.55%) IVR
8 5 (1.55%) Virtual Team
9 4 (1.24%) Cyber Kill Chain
9 4 (1.24%) Over-the-Top Content
10 3 (0.93%) CMDB
10 3 (0.93%) Driving Licence
10 3 (0.93%) Private Cloud
11 2 (0.62%) Legacy Applications
12 1 (0.31%) Clustering
12 1 (0.31%) PKI
12 1 (0.31%) Smart Meter
12 1 (0.31%) Video Conferencing
Operating Systems
1 53 (16.41%) Windows
2 22 (6.81%) Windows 10
2 22 (6.81%) Windows Server
3 17 (5.26%) Linux
4 5 (1.55%) Unix
5 4 (1.24%) Ubuntu
6 3 (0.93%) Red Hat Enterprise Linux
7 2 (0.62%) Apple iOS
7 2 (0.62%) Mac OS
8 1 (0.31%) Windows 7
8 1 (0.31%) Windows Server 2003
8 1 (0.31%) Windows Server 2012
8 1 (0.31%) Windows Server 2016
8 1 (0.31%) Windows Server 2019
Processes & Methodologies
1 217 (67.18%) ITIL
2 95 (29.41%) ITSM
3 89 (27.55%) Service Delivery
4 85 (26.32%) Agile
5 54 (16.72%) Incident Management
6 52 (16.10%) Continuous Improvement
7 49 (15.17%) Problem-Solving
8 46 (14.24%) Change Management
8 46 (14.24%) DevOps
9 43 (13.31%) Root Cause Analysis
10 41 (12.69%) Service Design
11 40 (12.38%) Problem Management
12 36 (11.15%) ITIL 4
13 34 (10.53%) Decision-Making
14 32 (9.91%) Coaching
14 32 (9.91%) Mentoring
15 31 (9.60%) Cybersecurity
16 29 (8.98%) Information Security
16 29 (8.98%) Strategic Thinking
17 28 (8.67%) Migration
Programming Languages
1 18 (5.57%) SQL
2 14 (4.33%) JavaScript
3 9 (2.79%) Python
4 8 (2.48%) C#
4 8 (2.48%) Shell Script
5 5 (1.55%) T-SQL
6 4 (1.24%) PHP
6 4 (1.24%) PowerShell
6 4 (1.24%) TypeScript
7 3 (0.93%) C
8 2 (0.62%) Bash
9 1 (0.31%) ES6
9 1 (0.31%) Java
Qualifications
1 33 (10.22%) Security Cleared
2 26 (8.05%) SC Cleared
3 24 (7.43%) Degree
3 24 (7.43%) ITIL Certification
4 15 (4.64%) DBS Check
5 14 (4.33%) CISSP
6 12 (3.72%) Cisco Certification
7 11 (3.41%) CCNA
7 11 (3.41%) Microsoft Certification
7 11 (3.41%) SANS
8 10 (3.10%) MCSE
9 7 (2.17%) PMI Certification
9 7 (2.17%) PMP
10 6 (1.86%) PRINCE2 Certification
11 5 (1.55%) PRINCE2 Practitioner
12 4 (1.24%) CCNP
12 4 (1.24%) ITIL Foundation Certificate
12 4 (1.24%) MCSA
12 4 (1.24%) VMware Certified Professional (VCP)
13 3 (0.93%) CISM
Quality Assurance & Compliance
1 29 (8.98%) Cyber Essentials
2 26 (8.05%) SLA
3 22 (6.81%) ISO/IEC 27001
4 15 (4.64%) NCSC
5 10 (3.10%) GDPR
5 10 (3.10%) GRC
6 4 (1.24%) Sarbanes-Oxley
7 3 (0.93%) Cyber Essentials PLUS
7 3 (0.93%) NIST
8 1 (0.31%) Data Quality
8 1 (0.31%) ISO/IEC 20000
8 1 (0.31%) PMO
System Software
1 54 (16.72%) Active Directory
2 33 (10.22%) VMware Infrastructure
3 19 (5.88%) VMware ESXi
4 6 (1.86%) Virtual Servers
5 5 (1.55%) Docker
6 4 (1.24%) Hyper-V
6 4 (1.24%) Microsoft Virtual Server
7 3 (0.93%) vSphere
8 2 (0.62%) NFS
9 1 (0.31%) BitLocker
9 1 (0.31%) Virtual Desktop
9 1 (0.31%) Virtual Machines
Systems Management
1 14 (4.33%) Ansible
2 13 (4.02%) SCCM
3 7 (2.17%) Terraform
4 4 (1.24%) Backup Exec
4 4 (1.24%) Kubernetes
4 4 (1.24%) Microsoft Data Protection Manager
4 4 (1.24%) NetBackup
4 4 (1.24%) Prometheus
5 3 (0.93%) Jamf Pro
5 3 (0.93%) Microsoft Intune
5 3 (0.93%) Puppet
5 3 (0.93%) Red Hat Satellite
5 3 (0.93%) WSUS
6 2 (0.62%) Data Guard
6 2 (0.62%) Enterprise Manager Cloud Control
7 1 (0.31%) FortiGate
7 1 (0.31%) Microsoft Clustering
7 1 (0.31%) Opscode Chef
7 1 (0.31%) Oracle RMAN
Vendors
1 115 (35.60%) Microsoft
2 47 (14.55%) ServiceNow
3 39 (12.07%) VMware
4 35 (10.84%) Google
5 23 (7.12%) Citrix
6 21 (6.50%) Cisco
7 15 (4.64%) NEC
7 15 (4.64%) Northgate
8 8 (2.48%) SolarWinds
8 8 (2.48%) Splunk
9 7 (2.17%) BMC
9 7 (2.17%) CheckPoint
9 7 (2.17%) F5
10 6 (1.86%) Dell
10 6 (1.86%) Ivanti
10 6 (1.86%) LogRhythm
10 6 (1.86%) Remedy
11 5 (1.55%) NetApp
11 5 (1.55%) SAP
11 5 (1.55%) Verint