Period
to 20 November 2017

The following table provides summary statistics for permanent job vacancies advertised in the Midlands with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 20 November 2017 with a comparison to the same period in the previous 2 years.

Service Management
England > Midlands
6 months to
20 Nov 2017
Same period 2016 Same period 2015
Rank 108 74 105
Rank change year-on-year -34 +31 +7
Permanent jobs citing Service Management 417 640 491
As % of all permanent IT jobs advertised in the Midlands 2.72% 3.58% 2.64%
As % of the Processes & Methodologies category 3.06% 4.02% 2.98%
Number of salaries quoted 253 442 364
Midlands median annual salary £45,500 £42,500 £43,596
Median salary % change year-on-year +7.06% -2.51% -3.12%
10th Percentile £28,000 £22,750 £20,500
90th Percentile £68,750 £75,000 £70,000
England median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - -

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the Midlands with a requirement for process or methodology skills.

All Process and Methodology Skills
Midlands
Permanent vacancies with a requirement for process or methodology skills 13624 15916 16454
As % of all permanent IT jobs advertised in the Midlands 88.79% 89.01% 88.53%
Number of salaries quoted 11087 12475 13470
Midlands median annual salary £40,000 £41,333 £40,000
Median salary % change year-on-year -3.23% +3.33% -
10th Percentile £25,500 £25,000 £24,000
90th Percentile £65,000 £63,750 £62,500
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +5.56%

Service Management
Job Vacancy Trend in the Midlands

Job postings citing Service Management as a percentage of all IT jobs advertised in the Midlands.

Job vacancy trend for Service Management in the Midlands

Service Management
Salary Trend in the Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in the Midlands.

Salary trend for Service Management in the Midlands

Service Management
Salary Histogram in the Midlands

The salary distribution of IT jobs citing Service Management in the Midlands over the 6 months to 20 November 2017.

Salary histogram for Service Management in the Midlands

Service Management
Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the Midlands region over the 6 months to 20 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Midlands -21 330 £45,000 +5.23% 32
East Midlands -56 85 £46,250 +8.82% 9
Service Management
England

For the 6 months to 20 November 2017, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Midlands region with a requirement for Service Management.

1 297 (71.22%) ITIL
2 143 (34.29%) Service Delivery
3 124 (29.74%) Data Centre
4 119 (28.54%) Microsoft
5 94 (22.54%) Change Management
6 85 (20.38%) Windows
7 80 (19.18%) Problem Management
8 78 (18.71%) ITSM
9 73 (17.51%) Project Management
10 63 (15.11%) Analytical Skills
11 62 (14.87%) Finance
12 58 (13.91%) Incident Management
13 55 (13.19%) ITIL V3
14 54 (12.95%) Line Management
14 54 (12.95%) Degree
15 49 (11.75%) Agile Software Development
15 49 (11.75%) Active Directory
16 47 (11.27%) SQL
16 47 (11.27%) ServiceNow
17 46 (11.03%) PRINCE2
17 46 (11.03%) Microsoft Azure
18 44 (10.55%) Management Information System
19 43 (10.31%) Linux
20 42 (10.07%) Microsoft Office
20 42 (10.07%) SCCM
21 39 (9.35%) SLA
22 38 (9.11%) VMware
23 37 (8.87%) SQL Server
23 37 (8.87%) Continuous Improvement
24 36 (8.63%) Firewall

Service Management
Co-occurring IT Skills in the Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (2.88%) IIS
2 11 (2.64%) BizTalk Server
2 11 (2.64%) MS Exchange
2 11 (2.64%) SharePoint
3 7 (1.68%) Apache
4 6 (1.44%) Confluence
4 6 (1.44%) Oracle SOA Suite
5 5 (1.20%) Blackberry Enterprise Server
6 4 (0.96%) Skype for Business
7 3 (0.72%) JBoss
8 2 (0.48%) Exchange Server 2007
8 2 (0.48%) Tomcat
8 2 (0.48%) WebLogic
8 2 (0.48%) WebSphere
9 1 (0.24%) Apache Pig
9 1 (0.24%) Apache Spark
9 1 (0.24%) Cloud Foundry
Applications
1 42 (10.07%) Microsoft Office
2 8 (1.92%) Microsoft Excel
3 4 (0.96%) Microsoft Project
3 4 (0.96%) MS Visio
3 4 (0.96%) Spreadsheet
4 2 (0.48%) AutoCAD
5 1 (0.24%) Microsoft PowerPoint
Business Applications
1 19 (4.56%) assyst
2 10 (2.40%) Workfront
3 7 (1.68%) BPCS
3 7 (1.68%) Remedy ITSM
4 5 (1.20%) Oracle EBS
5 3 (0.72%) Oracle Financials
6 1 (0.24%) Northgate Housing
Cloud Services
1 46 (11.03%) Microsoft Azure
2 32 (7.67%) Office 365
3 24 (5.76%) Amazon AWS
3 24 (5.76%) PaaS
4 22 (5.28%) IaaS
5 18 (4.32%) SaaS
6 7 (1.68%) Amazon EC2
7 5 (1.20%) AWS CloudFormation
8 1 (0.24%) Bluemix
8 1 (0.24%) GitHub
8 1 (0.24%) Google Cloud Platform
8 1 (0.24%) IBM Cloud
8 1 (0.24%) OpenShift
8 1 (0.24%) Yammer
Communications & Networking
1 36 (8.63%) Firewall
2 17 (4.08%) WAN
3 11 (2.64%) TCP/IP
4 10 (2.40%) DNS
4 10 (2.40%) LAN
5 9 (2.16%) DHCP
6 8 (1.92%) BGP
6 8 (1.92%) SAN
7 7 (1.68%) Internet
7 7 (1.68%) IPsec
7 7 (1.68%) Network Security
7 7 (1.68%) Skype
7 7 (1.68%) VoIP
8 6 (1.44%) Cisco ASA
8 6 (1.44%) NAS
8 6 (1.44%) VPN
9 5 (1.20%) HTTP
9 5 (1.20%) Intranet
9 5 (1.20%) ISDN
9 5 (1.20%) MPLS
Database & Business Intelligence
1 37 (8.87%) SQL Server
2 15 (3.60%) Relational Database
3 12 (2.88%) SQL Server Reporting Services
4 11 (2.64%) SQL Server Integration Services
5 10 (2.40%) MySQL
6 6 (1.44%) Data Warehouse
6 6 (1.44%) DTS
6 6 (1.44%) SQL Server 2008
7 5 (1.20%) SQL Server Analysis Services
8 4 (0.96%) Azure SQL Database
8 4 (0.96%) Power BI
9 3 (0.72%) Oracle Database
10 2 (0.48%) BusinessObjects
10 2 (0.48%) DB2
10 2 (0.48%) Oracle BI EE
10 2 (0.48%) SAP BW
11 1 (0.24%) Apache Hive
11 1 (0.24%) Crystal Reports
11 1 (0.24%) OLAP
11 1 (0.24%) RDBMS
Development Applications
1 19 (4.56%) JIRA
2 11 (2.64%) SoapUI
3 7 (1.68%) Team Foundation Server
4 6 (1.44%) Atlassian Bamboo
4 6 (1.44%) ClearQuest
4 6 (1.44%) Sonatype Nexus
4 6 (1.44%) Subversion
4 6 (1.44%) Visual Studio
5 4 (0.96%) Cucumber
6 1 (0.24%) Eclipse
6 1 (0.24%) Git (software)
6 1 (0.24%) gulp
6 1 (0.24%) Jenkins
6 1 (0.24%) Oracle Forms
6 1 (0.24%) Selenium
6 1 (0.24%) Vagrant
6 1 (0.24%) VSS/SourceSafe
6 1 (0.24%) webpack
General
1 62 (14.87%) Finance
2 22 (5.28%) Retail
3 19 (4.56%) Manufacturing
4 15 (3.60%) Legal
5 13 (3.12%) Telecoms
6 11 (2.64%) Banking
6 11 (2.64%) Vietnamese Language
7 8 (1.92%) Law
7 8 (1.92%) Publishing
8 7 (1.68%) Automotive
9 5 (1.20%) Investment Banking
9 5 (1.20%) Marketing
10 3 (0.72%) Billing
11 1 (0.24%) Back Office
Job Titles
1 69 (16.55%) Service Manager
2 62 (14.87%) Analyst
3 38 (9.11%) IT Manager
4 24 (5.76%) Architect
5 23 (5.52%) Senior Analyst
6 22 (5.28%) Technical Leader
7 20 (4.80%) IT Services Manager
8 19 (4.56%) Infrastructure Manager
9 18 (4.32%) Service Analyst
10 16 (3.84%) Delivery Manager
10 16 (3.84%) Developer
10 16 (3.84%) Technical Manager
11 15 (3.60%) Support Engineer
12 14 (3.36%) Services Delivery Manager
12 14 (3.36%) Support Manager
13 13 (3.12%) Technical Services Manager
13 13 (3.12%) Technical Support
13 13 (3.12%) Transition Manager
14 12 (2.88%) Applications Support
15 11 (2.64%) Solutions Architect
Libraries, Frameworks & Software Standards
1 32 (7.67%) XML
2 27 (6.47%) SOAP
3 23 (5.52%) .NET
4 16 (3.84%) REST
5 13 (3.12%) Web Services
6 11 (2.64%) JSON
6 11 (2.64%) XML Messaging
7 7 (1.68%) EDI
8 6 (1.44%) CSS
8 6 (1.44%) HTML
8 6 (1.44%) LINQ
8 6 (1.44%) WAP
8 6 (1.44%) XSLT
9 5 (1.20%) AngularJS
9 5 (1.20%) Twitter Bootstrap
10 3 (0.72%) ASP.NET
10 3 (0.72%) Ruby on Rails
11 2 (0.48%) J2EE
11 2 (0.48%) Software Packaging
12 1 (0.24%) Apache Flex
Miscellaneous
1 124 (29.74%) Data Centre
2 63 (15.11%) Analytical Skills
3 44 (10.55%) Management Information System
4 13 (3.12%) CMDB
4 13 (3.12%) Video Conferencing
5 11 (2.64%) Computer Science
6 8 (1.92%) Cyber Attack
6 8 (1.92%) Freedom of Information
7 7 (1.68%) Clustering
8 6 (1.44%) Blackberry
8 6 (1.44%) Private Cloud
8 6 (1.44%) Public Cloud
9 5 (1.20%) Client/Server
9 5 (1.20%) Enterprise Storage
9 5 (1.20%) NHS
9 5 (1.20%) PMI
10 4 (0.96%) Driving Licence
10 4 (0.96%) Enterprise Software
10 4 (0.96%) Virtual Team
11 2 (0.48%) iPad
Operating Systems
1 85 (20.38%) Windows
2 43 (10.31%) Linux
3 32 (7.67%) Unix
4 29 (6.95%) Windows Server
5 17 (4.08%) Windows 10
6 14 (3.36%) Windows 7
7 13 (3.12%) Windows Server 2008
8 6 (1.44%) Windows Server 2003
9 5 (1.20%) Windows Server 2012
10 4 (0.96%) Windows 8
11 3 (0.72%) Android
11 3 (0.72%) Apple iOS
12 2 (0.48%) AIX
12 2 (0.48%) Mac OS X
12 2 (0.48%) Windows Mobile
13 1 (0.24%) Mac OS
13 1 (0.24%) Solaris
Processes & Methodologies
1 297 (71.22%) ITIL
2 143 (34.29%) Service Delivery
3 94 (22.54%) Change Management
4 80 (19.18%) Problem Management
5 78 (18.71%) ITSM
6 73 (17.51%) Project Management
7 58 (13.91%) Incident Management
8 55 (13.19%) ITIL V3
9 54 (12.95%) Line Management
10 49 (11.75%) Agile Software Development
11 46 (11.03%) PRINCE2
12 37 (8.87%) Continuous Improvement
13 34 (8.15%) Capacity Planning
14 33 (7.91%) Stakeholder Management
15 30 (7.19%) Configuration Management
16 27 (6.47%) Information Security
17 26 (6.24%) Change Control
18 25 (6.00%) Customer Requirements
18 25 (6.00%) Mentoring
19 24 (5.76%) Process Improvement
Programming Languages
1 47 (11.27%) SQL
2 31 (7.43%) PowerShell
3 25 (6.00%) Java
4 17 (4.08%) C#
5 15 (3.60%) JavaScript
6 14 (3.36%) Python
7 13 (3.12%) T-SQL
8 11 (2.64%) VBScript
9 9 (2.16%) Ruby
10 6 (1.44%) Perl
10 6 (1.44%) VB
10 6 (1.44%) VB.NET
11 4 (0.96%) Tcl
12 3 (0.72%) Bash Shell
13 1 (0.24%) ES6
Qualifications
1 54 (12.95%) Degree
2 31 (7.43%) Security Cleared
3 30 (7.19%) SC Cleared
4 27 (6.47%) ITIL Certification
5 18 (4.32%) ISEB
5 18 (4.32%) Microsoft Certification
6 16 (3.84%) Cisco Certification
7 15 (3.60%) CISSP
7 15 (3.60%) MCSE
8 14 (3.36%) PMI Certification
9 11 (2.64%) Computer Science Degree
10 10 (2.40%) PMP
11 9 (2.16%) CCNA
11 9 (2.16%) MCSA
12 8 (1.92%) CISM
13 7 (1.68%) CCNP
14 6 (1.44%) CEH
14 6 (1.44%) CompTIA Security+
14 6 (1.44%) MCITP
14 6 (1.44%) Security+ Certification
Quality Assurance & Compliance
1 39 (9.35%) SLA
2 15 (3.60%) ISO/IEC 20000
3 13 (3.12%) ISO/IEC 27001
4 6 (1.44%) GPG13
5 4 (0.96%) COBIT
5 4 (0.96%) ISO 9001
5 4 (0.96%) QA
6 3 (0.72%) Cyber Essentials
6 3 (0.72%) GDPR
7 2 (0.48%) PCI DSS
8 1 (0.24%) Data Quality
8 1 (0.24%) ISO 22301
8 1 (0.24%) PMBOK
8 1 (0.24%) PMO
System Software
1 49 (11.75%) Active Directory
2 35 (8.39%) VMware Infrastructure
3 21 (5.04%) Hyper-V
4 13 (3.12%) Virtual Machines
5 8 (1.92%) Docker
6 7 (1.68%) Virtual Desktop
6 7 (1.68%) XenApp
7 6 (1.44%) UAG
8 3 (0.72%) VMware ESXi
8 3 (0.72%) vSphere
8 3 (0.72%) XenDesktop
9 1 (0.24%) Firmware
9 1 (0.24%) Oracle RAC
Systems Management
1 42 (10.07%) SCCM
2 30 (7.19%) Tivoli Storage Manager
3 28 (6.71%) SCOM
4 13 (3.12%) SCVMM
5 12 (2.88%) WSUS
6 11 (2.64%) Tivoli
7 8 (1.92%) Ansible
7 8 (1.92%) Microsoft Data Protection Manager
7 8 (1.92%) Opscode Chef
7 8 (1.92%) Puppet
7 8 (1.92%) QRadar
8 7 (1.68%) Microsoft Intune
9 6 (1.44%) Microsoft Clustering
10 5 (1.20%) Norton AntiVirus
10 5 (1.20%) Salt
11 4 (0.96%) Netcool
12 3 (0.72%) Cisco IPCC
12 3 (0.72%) Cisco UCCE
12 3 (0.72%) NetBackup
12 3 (0.72%) WMI
Vendors
1 119 (28.54%) Microsoft
2 47 (11.27%) ServiceNow
3 38 (9.11%) VMware
4 31 (7.43%) Cisco
4 31 (7.43%) Oracle
5 26 (6.24%) Citrix
6 23 (5.52%) CheckPoint
7 22 (5.28%) Remedy
8 21 (5.04%) BMC
8 21 (5.04%) IBM
9 15 (3.60%) Juniper
9 15 (3.60%) LANDesk
9 15 (3.60%) SAP
10 14 (3.36%) F5
11 13 (3.12%) NetApp
12 10 (2.40%) EMC
12 10 (2.40%) HP
12 10 (2.40%) SolarWinds
13 7 (1.68%) Fortinet
13 7 (1.68%) QAD