Period
to 22 November 2017

The median annual salary for a 3rd Line Technical Support was £33,500 in advertised job vacancies in the North West during the 6 months to 22 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Third Line Technical Support
England > North West
6 months to
22 Nov 2017
Same period 2016 Same period 2015
Rank 368 356 347
Rank change year-on-year -12 -9 +20
Permanent jobs requiring a 3rd Line Technical Support 10 3 10
As % of all permanent IT jobs advertised in the North West 0.075% 0.024% 0.078%
As % of the Job Titles category 0.078% 0.025% 0.080%
Number of salaries quoted 7 3 8
North West median annual salary £33,500 £32,500 £33,250
Median salary % change year-on-year +3.08% -2.26% -11.93%
10th Percentile £28,300 £30,450 £25,900
90th Percentile £47,250 £43,350 £44,500
England median annual salary £37,500 £37,500 £38,500
% change year-on-year - -2.60% +8.45%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the North West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
North West
Permanent vacancies in the North West with a recognized job title 12848 12139 12423
% of permanent IT jobs with a recognized job title 96.64% 97.00% 96.58%
Number of salaries quoted 10290 10208 10309
North West median annual salary £42,500 £40,000 £40,000
Median salary % change year-on-year +6.25% - +6.67%
10th Percentile £25,250 £25,000 £23,000
90th Percentile £65,000 £61,250 £58,750
England median annual salary £50,000 £47,500 £46,250
% change year-on-year +5.26% +2.70% +2.78%

3rd Line Technical Support
Job Vacancy Trend in the North West

Job postings that featured 3rd Line Technical Support in the job title as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for 3rd Line Technical Support in the North West

3rd Line Technical Support
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Technical Support in the North West.

Salary trend for 3rd Line Technical Support in the North West

3rd Line Technical Support
Salary Histogram in the North West

The salary distribution of IT jobs citing 3rd Line Technical Support in the North West over the 6 months to 22 November 2017.

Salary histogram for 3rd Line Technical Support in the North West

3rd Line Technical Support
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Technical Support within the North West region over the 6 months to 22 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -10 8 £46,500 +43.08% 1
Lancashire - 2 £33,500 -
3rd Line Technical Support
England

3rd Line Technical Support Skill Set
Top 30 Co-occurring IT Skills in the North West

For the 6 months to 22 November 2017, 3rd Line Technical Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North West region featuring 3rd Line Technical Support in the job title.

1 7 (70.00%) Windows
1 7 (70.00%) Office 365
2 6 (60.00%) Windows Server
2 6 (60.00%) Active Directory
3 5 (50.00%) Microsoft
4 4 (40.00%) VMware
4 4 (40.00%) SCCM
5 3 (30.00%) DevOps
5 3 (30.00%) Data Centre
5 3 (30.00%) Bash Shell
5 3 (30.00%) Agile Software Development
5 3 (30.00%) Korn
5 3 (30.00%) Life Science
5 3 (30.00%) PowerShell
5 3 (30.00%) Microsoft Azure
5 3 (30.00%) Amazon AWS
5 3 (30.00%) Samba
5 3 (30.00%) Manufacturing
5 3 (30.00%) SAN
5 3 (30.00%) Apple
5 3 (30.00%) Shell Script
5 3 (30.00%) ODBC
5 3 (30.00%) LAN
5 3 (30.00%) WAN
5 3 (30.00%) TCP/IP
5 3 (30.00%) Linux
5 3 (30.00%) Apache
5 3 (30.00%) Tomcat
5 3 (30.00%) HTML
5 3 (30.00%) MySQL

3rd Line Technical Support Skill Set
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (30.00%) Apache
1 3 (30.00%) Tomcat
2 1 (10.00%) Exchange Server 2007
2 1 (10.00%) MS Exchange
Applications
1 2 (20.00%) Microsoft Office
Cloud Services
1 7 (70.00%) Office 365
2 3 (30.00%) Amazon AWS
2 3 (30.00%) Microsoft Azure
Communications & Networking
1 3 (30.00%) LAN
1 3 (30.00%) SAN
1 3 (30.00%) TCP/IP
1 3 (30.00%) WAN
Database & Business Intelligence
1 3 (30.00%) MySQL
1 3 (30.00%) SQL Server
General
1 3 (30.00%) Manufacturing
2 1 (10.00%) Advertising
Libraries, Frameworks & Software Standards
1 3 (30.00%) HTML
1 3 (30.00%) ODBC
Miscellaneous
1 3 (30.00%) Data Centre
1 3 (30.00%) Life Science
2 2 (20.00%) iPad
Operating Systems
1 7 (70.00%) Windows
2 6 (60.00%) Windows Server
3 3 (30.00%) Linux
4 1 (10.00%) Windows 10
4 1 (10.00%) Windows 7
4 1 (10.00%) Windows 8
4 1 (10.00%) Windows Server 2008
4 1 (10.00%) Windows Server 2012
Processes & Methodologies
1 3 (30.00%) Agile Software Development
1 3 (30.00%) DevOps
2 1 (10.00%) IT Strategy
Programming Languages
1 3 (30.00%) Bash Shell
1 3 (30.00%) Korn
1 3 (30.00%) PowerShell
1 3 (30.00%) Shell Script
Qualifications
1 1 (10.00%) ACSP
1 1 (10.00%) HP AIS
1 1 (10.00%) MCSA
1 1 (10.00%) Microsoft Certification
1 1 (10.00%) Network+ Certification
1 1 (10.00%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 2 (20.00%) SLA
System Software
1 6 (60.00%) Active Directory
2 3 (30.00%) Samba
3 2 (20.00%) Hyper-V
3 2 (20.00%) VMware Infrastructure
4 1 (10.00%) vSphere
Systems Management
1 4 (40.00%) SCCM
2 1 (10.00%) Systems Management Server (SMS)
Vendors
1 5 (50.00%) Microsoft
2 4 (40.00%) VMware
3 3 (30.00%) Apple
4 1 (10.00%) HP