Period
to 24 November 2017

The median annual salary for a 3rd Line Technical Support was £37,500 in advertised job vacancies in England during the 6 months to 24 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Third Line Technical Support
UK > England
6 months to
24 Nov 2017
Same period 2016 Same period 2015
Rank 1112 1119 1141
Rank change year-on-year +7 +22 -43
Permanent jobs requiring a 3rd Line Technical Support 51 88 150
As % of all permanent IT jobs advertised in England 0.030% 0.049% 0.073%
As % of the Job Titles category 0.032% 0.051% 0.076%
Number of salaries quoted 47 78 139
England median annual salary £37,500 £37,500 £38,500
Median salary % change year-on-year - -2.60% +6.94%
10th Percentile £28,525 £26,250 £27,900
90th Percentile £49,250 £45,225 £44,850
UK median annual salary £37,500 £37,500 £38,500
% change year-on-year - -2.60% +8.45%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
England
Permanent vacancies in England with a recognized job title 161568 172325 198595
% of permanent IT jobs with a recognized job title 95.73% 96.50% 96.51%
Number of salaries quoted 130662 145385 166655
England median annual salary £50,000 £47,500 £46,500
Median salary % change year-on-year +5.26% +2.15% +3.33%
10th Percentile £27,500 £27,250 £26,375
90th Percentile £78,750 £77,500 £75,000
UK median annual salary £48,500 £47,500 £45,000
% change year-on-year +2.11% +5.56% -

3rd Line Technical Support
Job Vacancy Trend in England

Job postings that featured 3rd Line Technical Support in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for 3rd Line Technical Support in England

3rd Line Technical Support
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Technical Support in England.

Salary trend for 3rd Line Technical Support in England

3rd Line Technical Support
Salary Histogram in England

The salary distribution of IT jobs citing 3rd Line Technical Support in England over the 6 months to 24 November 2017.

Salary histogram for 3rd Line Technical Support in England

3rd Line Technical Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Technical Support within the England region over the 6 months to 24 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +5 23 £42,000 +27.27%
South East +45 11 £37,500 -11.76% 1
North of England +11 10 £33,500 +3.08% 1
North West -12 10 £33,500 +3.08% 1
Midlands +30 8 £29,625 -12.22% 1
West Midlands +13 6 £30,500 -6.15%
East Midlands +32 2 £27,500 -21.43% 1
East of England +2 1 £33,500 -10.67%
3rd Line Technical Support
UK

3rd Line Technical Support Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 24 November 2017, 3rd Line Technical Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region featuring 3rd Line Technical Support in the job title.

1 42 (82.35%) Windows
2 34 (66.67%) Microsoft
3 30 (58.82%) Windows Server
4 29 (56.86%) VMware
5 28 (54.90%) Active Directory
6 25 (49.02%) VMware Infrastructure
7 24 (47.06%) Office 365
8 18 (35.29%) SCCM
8 18 (35.29%) Microsoft Office
9 17 (33.33%) MS Exchange
9 17 (33.33%) Windows Server 2008
10 14 (27.45%) Hyper-V
10 14 (27.45%) Cisco
10 14 (27.45%) TCP/IP
11 13 (25.49%) LAN
12 12 (23.53%) Firewall
12 12 (23.53%) Windows Server 2012
13 11 (21.57%) Windows 7
13 11 (21.57%) Microsoft Certification
13 11 (21.57%) SQL
13 11 (21.57%) SAN
14 10 (19.61%) Linux
14 10 (19.61%) Citrix
14 10 (19.61%) WAN
15 9 (17.65%) DNS
15 9 (17.65%) MCSE
15 9 (17.65%) SQL Server
15 9 (17.65%) Microsoft Azure
15 9 (17.65%) Mimecast
16 8 (15.69%) XenApp

3rd Line Technical Support Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 17 (33.33%) MS Exchange
2 8 (15.69%) SharePoint
3 7 (13.73%) Exchange Server 2013
4 6 (11.76%) Exchange Server 2010
5 4 (7.84%) Skype for Business
6 3 (5.88%) Apache
6 3 (5.88%) Tomcat
7 2 (3.92%) Exchange Server 2003
8 1 (1.96%) Blackberry Enterprise Server
8 1 (1.96%) Documentum
8 1 (1.96%) Exchange Server 2007
8 1 (1.96%) nginx
Applications
1 18 (35.29%) Microsoft Office
Cloud Services
1 24 (47.06%) Office 365
2 9 (17.65%) Microsoft Azure
2 9 (17.65%) Mimecast
3 5 (9.80%) Amazon AWS
Communications & Networking
1 14 (27.45%) TCP/IP
2 13 (25.49%) LAN
3 12 (23.53%) Firewall
4 11 (21.57%) SAN
5 10 (19.61%) WAN
6 9 (17.65%) DNS
7 8 (15.69%) VLAN
8 7 (13.73%) DHCP
9 5 (9.80%) Remote Desktop
10 3 (5.88%) VoIP
11 2 (3.92%) NAS
12 1 (1.96%) FirePass
12 1 (1.96%) HTTP
12 1 (1.96%) iSCSI
12 1 (1.96%) Reverse Proxy
12 1 (1.96%) SSH
Database & Business Intelligence
1 9 (17.65%) SQL Server
2 4 (7.84%) SQL Server 2008
3 3 (5.88%) MySQL
General
1 7 (13.73%) Finance
2 6 (11.76%) Law
2 6 (11.76%) Legal
3 3 (5.88%) Manufacturing
4 2 (3.92%) Retail
4 2 (3.92%) Telecoms
5 1 (1.96%) Advertising
Libraries, Frameworks & Software Standards
1 3 (5.88%) HTML
1 3 (5.88%) ODBC
Miscellaneous
1 5 (9.80%) Data Centre
2 4 (7.84%) Foreign Exchange (FX)
3 3 (5.88%) iPad
3 3 (5.88%) Life Science
4 2 (3.92%) Clustering
4 2 (3.92%) Driving Licence
5 1 (1.96%) Analytical Skills
5 1 (1.96%) Blackberry
5 1 (1.96%) EPoS
5 1 (1.96%) HP Storage
5 1 (1.96%) Hybrid Cloud
5 1 (1.96%) iPhone
5 1 (1.96%) Public Cloud
Operating Systems
1 42 (82.35%) Windows
2 30 (58.82%) Windows Server
3 17 (33.33%) Windows Server 2008
4 12 (23.53%) Windows Server 2012
5 11 (21.57%) Windows 7
6 10 (19.61%) Linux
7 7 (13.73%) Windows 10
7 7 (13.73%) Windows 8
8 5 (9.80%) Ubuntu
9 3 (5.88%) Windows Server 2003
10 2 (3.92%) Windows XP
11 1 (1.96%) Android
11 1 (1.96%) Mac OS
11 1 (1.96%) Mac OS X Server
Processes & Methodologies
1 4 (7.84%) Change Management
1 4 (7.84%) CRM
1 4 (7.84%) Network Management
1 4 (7.84%) Runbook
2 3 (5.88%) Agile Software Development
2 3 (5.88%) Break/Fix
2 3 (5.88%) Capacity Planning
2 3 (5.88%) Desktop Virtualisation
2 3 (5.88%) DevOps
2 3 (5.88%) Migration
2 3 (5.88%) Service Delivery
3 2 (3.92%) Business Intelligence
3 2 (3.92%) E-Commerce
3 2 (3.92%) ITIL
3 2 (3.92%) Project Management
3 2 (3.92%) Server Virtualisation
3 2 (3.92%) Virtual Environments
4 1 (1.96%) Chat Support
4 1 (1.96%) Customer Requirements
4 1 (1.96%) Network Virtualisation
Programming Languages
1 11 (21.57%) SQL
2 4 (7.84%) PowerShell
3 3 (5.88%) Bash Shell
3 3 (5.88%) Korn
3 3 (5.88%) Shell Script
Qualifications
1 11 (21.57%) Microsoft Certification
2 9 (17.65%) MCSE
3 7 (13.73%) MCSA
4 3 (5.88%) MCITP
5 2 (3.92%) DBS Check
5 2 (3.92%) MCP
5 2 (3.92%) VMware Certified Professional (VCP)
6 1 (1.96%) ACSP
6 1 (1.96%) DV Cleared
6 1 (1.96%) HP AIS
6 1 (1.96%) Network+ Certification
6 1 (1.96%) PRINCE2 Certification
6 1 (1.96%) SC Cleared
6 1 (1.96%) Security Cleared
6 1 (1.96%) VCP4
6 1 (1.96%) VCP5
Quality Assurance & Compliance
1 3 (5.88%) SLA
2 1 (1.96%) Sarbanes-Oxley
System Software
1 28 (54.90%) Active Directory
2 25 (49.02%) VMware Infrastructure
3 14 (27.45%) Hyper-V
4 8 (15.69%) XenApp
5 6 (11.76%) XenDesktop
6 5 (9.80%) vSphere
7 4 (7.84%) Virtual Servers
8 3 (5.88%) Samba
9 2 (3.92%) XenServer
10 1 (1.96%) ISA Server
10 1 (1.96%) LXC
Systems Management
1 18 (35.29%) SCCM
2 2 (3.92%) Backup Exec
2 2 (3.92%) SCOM
2 2 (3.92%) Systems Management Server (SMS)
3 1 (1.96%) Norton AntiVirus
3 1 (1.96%) WSUS
3 1 (1.96%) ZABBIX
Vendors
1 34 (66.67%) Microsoft
2 29 (56.86%) VMware
3 14 (27.45%) Cisco
4 10 (19.61%) Citrix
5 7 (13.73%) Sophos
5 7 (13.73%) Veeam
6 6 (11.76%) HP
6 6 (11.76%) iManage
7 5 (9.80%) Dell
8 4 (7.84%) Apple
8 4 (7.84%) SonicWALL
9 3 (5.88%) Symantec
10 2 (3.92%) AVG
11 1 (1.96%) arcserve
11 1 (1.96%) Barracuda Networks
11 1 (1.96%) Fujitsu
11 1 (1.96%) Lumension
11 1 (1.96%) McAfee
11 1 (1.96%) Veritas