The following table provides summary statistics for permanent job vacancies advertised in the North West with a requirement for Service Desk Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Desk Management over the 3 months to 28 June 2017 with a comparison to the same period in the previous 2 years.

Service Desk Management
England / North West
3 months to
28 Jun 2017
Same period 2016 Same period 2015
Rank 271 232 238
Rank change year-on-year -39 +6  
Permanent jobs citing Service Desk Management 1 5 18
As % of all permanent IT jobs advertised in the North West 0.015% 0.089% 0.28%
As % of the Processes & Methodologies category 0.016% 0.10% 0.32%
Number of salaries quoted 1 4 16
Median salary £31,000 £27,500 £37,500
Median salary % change year-on-year +12.72% -26.66%  
90% offered a salary of more than £30,500 £25,825 £27,500
10% offered a salary of more than £31,500 £38,650 £57,500
UK excluding London median salary £32,500 £44,750 £30,000
% change year-on-year -27.37% +49.16%  

Service Desk Management is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the North West with a requirement for process and methodology skills.

Process & Methodology Skills
North West
Permanent job vacancies with a requirement for process and methodology skills 6156 4952 5674
As % of all permanent IT job vacancies advertised in the North West 89.91% 88.30% 89.78%
Number of salaries quoted 19927 16677 18480
Median salary £44,000 £42,500 £40,000
Median salary % change year-on-year +3.52% +6.25%  
90% offered a salary of more than £27,500 £26,250 £26,250
10% offered a salary of more than £66,250 £62,500 £65,000
UK excluding London median salary £45,000 £45,000 £43,000
% change year-on-year - +4.65%  

Service Desk Management
Job Vacancy Trend in the North West

Job postings citing Service Desk Management as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for Service Desk Management in the North West

Service Desk Management
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Management in the North West.

Salary trend for Service Desk Management in the North West

Service Desk Management
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Management within the North West region over the 3 months to 28 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -34 1 £31,000 +14.81% 3
Service Desk Management
England

For the 6 months to 28 June 2017, IT jobs citing Service Desk Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North West region with a requirement for Service Desk Management.

1 7 (77.78%) ITIL
1 7 (77.78%) Service Management
2 6 (66.67%) Linux
2 6 (66.67%) Windows
2 6 (66.67%) Windows Server
3 5 (55.56%) PowerShell
3 5 (55.56%) Hyper-V
3 5 (55.56%) Cisco
3 5 (55.56%) Microsoft
3 5 (55.56%) Active Directory
3 5 (55.56%) Disaster Recovery
3 5 (55.56%) VMware
4 4 (44.44%) Change Management
4 4 (44.44%) Citrix
4 4 (44.44%) Windows Server 2003
4 4 (44.44%) AIX
4 4 (44.44%) DHCP
4 4 (44.44%) VPN
4 4 (44.44%) DNS
4 4 (44.44%) SharePoint
4 4 (44.44%) MS Exchange
4 4 (44.44%) Unix
4 4 (44.44%) Windows Server 2008
4 4 (44.44%) Exchange Server 2010
4 4 (44.44%) AirWatch
4 4 (44.44%) Windows Server 2012
4 4 (44.44%) SharePoint 2013
4 4 (44.44%) Mobile Computing
4 4 (44.44%) Exchange Server 2013
5 3 (33.33%) ITIL V3

Service Desk Management
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (44.44%) Exchange Server 2010
1 4 (44.44%) Exchange Server 2013
1 4 (44.44%) MS Exchange
1 4 (44.44%) SharePoint
1 4 (44.44%) SharePoint 2013
2 2 (22.22%) Drupal
2 2 (22.22%) GeoServer
Applications
1 3 (33.33%) Microsoft Office
Cloud Services
1 2 (22.22%) Amazon AWS
2 1 (11.11%) Office 365
Communications & Networking
1 4 (44.44%) DHCP
1 4 (44.44%) DNS
1 4 (44.44%) VPN
2 1 (11.11%) LAN
Database & Business Intelligence
1 3 (33.33%) SQL Server
2 2 (22.22%) PostgreSQL
General
1 3 (33.33%) Finance
Job Titles
1 4 (44.44%) IT Support
1 4 (44.44%) Support Engineer
2 3 (33.33%) IT Engineer
2 3 (33.33%) IT Support Engineer
3 2 (22.22%) Consultant
3 2 (22.22%) IT Consultant
3 2 (22.22%) Service Desk Consultant
4 1 (11.11%) 2nd Line Engineer
4 1 (11.11%) 2nd Line Support
4 1 (11.11%) 2nd Line Support Engineer
4 1 (11.11%) Analyst
4 1 (11.11%) Infrastructure Support
4 1 (11.11%) Server Engineer
4 1 (11.11%) Server Support
4 1 (11.11%) Server Support Engineer
4 1 (11.11%) Service Desk Manager
4 1 (11.11%) Service Manager
4 1 (11.11%) Support Analyst
Libraries, Frameworks & Software Standards
1 2 (22.22%) .NET
1 2 (22.22%) Web Services
Miscellaneous
1 4 (44.44%) Mobile Computing
2 1 (11.11%) Analytical Skills
Operating Systems
1 6 (66.67%) Linux
1 6 (66.67%) Windows
1 6 (66.67%) Windows Server
2 4 (44.44%) AIX
2 4 (44.44%) Unix
2 4 (44.44%) Windows Server 2003
2 4 (44.44%) Windows Server 2008
2 4 (44.44%) Windows Server 2012
Processes & Methodologies
1 7 (77.78%) ITIL
1 7 (77.78%) Service Management
2 5 (55.56%) Disaster Recovery
3 4 (44.44%) Change Management
4 3 (33.33%) ITIL V3
4 3 (33.33%) Service Delivery
5 2 (22.22%) Agile Software Development
5 2 (22.22%) Business Transformation
5 2 (22.22%) DevOps
5 2 (22.22%) Incident Management
5 2 (22.22%) Open Source
5 2 (22.22%) Software Delivery
5 2 (22.22%) Waterfall
6 1 (11.11%) Continuous Improvement
6 1 (11.11%) Hardware Maintenance
Programming Languages
1 5 (55.56%) PowerShell
Quality Assurance & Compliance
1 1 (11.11%) ISO/IEC 20000
System Software
1 5 (55.56%) Active Directory
1 5 (55.56%) Hyper-V
2 1 (11.11%) VMware Infrastructure
2 1 (11.11%) XenApp
Systems Management
1 4 (44.44%) AirWatch
Vendors
1 5 (55.56%) Cisco
1 5 (55.56%) Microsoft
1 5 (55.56%) VMware
2 4 (44.44%) Citrix
3 1 (11.11%) HP
Manchester, Lancashire
Adria Solutions Ltd
Salary: £30000 - £32000 per annum
Posted: 7 hours ago
Manchester, Lancashire
Blue Octopus Recruitment LLP
Salary: Salary £20,124 plus benefits
Posted: 5 days ago