The following table provides summary statistics for permanent job vacancies advertised in the North West with a requirement for Service Desk Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Desk Management over the 3 months to 23 March 2017 with a comparison to the same period in the previous 2 years.

3 months to
23 Mar 2017
Same period 2016 Same period 2015
Service Desk Management
England / North West
Rank 249 236 229
Rank change year-on-year -13 -7  
Permanent jobs citing Service Desk Management 8 4 21
As % of all permanent IT jobs advertised in the North West 0.13% 0.071% 0.32%
As % of the Processes & Methodologies category 0.15% 0.081% 0.36%
Number of salaries quoted 7 3 18
Median salary £27,000 £35,000 £55,000
Median salary % change year-on-year -22.85% -36.36%  
90% offered a salary of more than £26,000 £35,000 £33,450
10% offered a salary of more than £43,000 £37,800 £65,000
UK excluding London median salary £45,000 £52,500 £36,750
% change year-on-year -14.28% +42.85%  

Service Desk Management is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the North West with a requirement for process and methodology skills.

Process & Methodology Skills
North West
Permanent job vacancies with a requirement for process and methodology skills 5476 4968 5800
As % of all permanent IT job vacancies advertised in the North West 90.30% 87.94% 88.54%
Number of salaries quoted 4544 4141 4667
Median salary £42,500 £42,500 £40,000
Median salary % change year-on-year - +6.25%  
90% offered a salary of more than £30,000 £28,000 £27,500
10% offered a salary of more than £60,000 £57,500 £60,000
UK excluding London median salary £45,000 £45,000 £43,000
% change year-on-year - +4.65%  

Service Desk Management
Job Vacancy Trend in the North West

The job posting trend of jobs advertised in the North West citing Service Desk Management as a proportion of all permanent or contract IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for Service Desk Management in the North West

Service Desk Management
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Management in the North West.

Salary trend for Service Desk Management in the North West

Service Desk Management
Salary Histogram in the North West

The salary distribution of IT jobs citing Service Desk Management in the North West over the 3 months to 23 March 2017.

Salary histogram for Service Desk Management in the North West

Service Desk Management
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Management within the North West region over the 3 months to 23 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -20 7 £27,000 -26.53% 1
Lancashire -2 1 - -
Service Desk Management
England

Service Desk Management
Top 30 Related IT Skills in the North West

For the 6 months to 23 March 2017, IT jobs citing Service Desk Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North West region with a requirement for Service Desk Management.

1 16 (88.89%) ITIL
2 12 (66.67%) Service Management
3 11 (61.11%) Service Delivery
3 11 (61.11%) Linux
3 11 (61.11%) Windows
3 11 (61.11%) Windows Server
4 7 (38.89%) Microsoft
4 7 (38.89%) Active Directory
4 7 (38.89%) MS Excel
4 7 (38.89%) Disaster Recovery
5 6 (33.33%) Change Management
5 6 (33.33%) VMware
5 6 (33.33%) PowerShell
5 6 (33.33%) Windows Server 2008
5 6 (33.33%) Hyper-V
5 6 (33.33%) Exchange Server 2010
5 6 (33.33%) ITIL V3
5 6 (33.33%) SharePoint
5 6 (33.33%) MS Exchange
5 6 (33.33%) DHCP
5 6 (33.33%) VPN
5 6 (33.33%) DNS
5 6 (33.33%) Cisco
5 6 (33.33%) Unix
5 6 (33.33%) Citrix
5 6 (33.33%) Windows Server 2003
5 6 (33.33%) AIX
5 6 (33.33%) Windows Server 2012
5 6 (33.33%) SharePoint 2013
5 6 (33.33%) Mobile Computing

Service Desk Management
Top Related IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (33.33%) Exchange Server 2010
1 6 (33.33%) Exchange Server 2013
1 6 (33.33%) MS Exchange
1 6 (33.33%) SharePoint
1 6 (33.33%) SharePoint 2013
2 5 (27.78%) Drupal
2 5 (27.78%) GeoServer
3 1 (5.56%) IIS
Applications
1 7 (38.89%) MS Excel
2 4 (22.22%) MS Office
Business Applications
1 1 (5.56%) NetSuite
Cloud Services
1 5 (27.78%) Amazon AWS
Communications & Networking
1 6 (33.33%) DHCP
1 6 (33.33%) DNS
1 6 (33.33%) VPN
Database & Business Intelligence
1 5 (27.78%) PostgreSQL
1 5 (27.78%) SQL Server
Development Applications
1 1 (5.56%) JIRA
General
1 5 (27.78%) Finance
Job Titles
1 5 (27.78%) Consultant
1 5 (27.78%) IT Consultant
1 5 (27.78%) IT Support
1 5 (27.78%) Service Desk Consultant
1 5 (27.78%) Service Manager
1 5 (27.78%) Support Engineer
2 4 (22.22%) IT Engineer
2 4 (22.22%) IT Support Engineer
3 3 (16.67%) Applications Manager
3 3 (16.67%) Applications Support
3 3 (16.67%) Applications Support Manager
3 3 (16.67%) ITIL Manager
3 3 (16.67%) ITIL Service Manager
3 3 (16.67%) Service Support Manager
4 2 (11.11%) 2nd Line Engineer
4 2 (11.11%) 2nd Line Support
4 2 (11.11%) 2nd Line Support Engineer
5 1 (5.56%) IT Technician
5 1 (5.56%) Server Support Engineer
5 1 (5.56%) Service Desk Manager
Libraries, Frameworks & Software Standards
1 5 (27.78%) .NET
1 5 (27.78%) Web Services
Miscellaneous
1 6 (33.33%) Mobile Computing
2 4 (22.22%) Virtual Team
3 1 (5.56%) PMI
Operating Systems
1 11 (61.11%) Linux
1 11 (61.11%) Windows
1 11 (61.11%) Windows Server
2 6 (33.33%) AIX
2 6 (33.33%) Unix
2 6 (33.33%) Windows Server 2003
2 6 (33.33%) Windows Server 2008
2 6 (33.33%) Windows Server 2012
Processes & Methodologies
1 16 (88.89%) ITIL
2 12 (66.67%) Service Management
3 11 (61.11%) Service Delivery
4 7 (38.89%) Disaster Recovery
5 6 (33.33%) Change Management
5 6 (33.33%) ITIL V3
6 5 (27.78%) Agile Software Development
6 5 (27.78%) Business Transformation
6 5 (27.78%) Continuous Improvement
6 5 (27.78%) DevOps
6 5 (27.78%) Incident Management
6 5 (27.78%) Open Source
6 5 (27.78%) Software Delivery
6 5 (27.78%) Waterfall
7 4 (22.22%) PRINCE2
7 4 (22.22%) Virtual Team Management
8 1 (5.56%) Project Management
Programming Languages
1 6 (33.33%) PowerShell
2 1 (5.56%) SQL
Qualifications
1 1 (5.56%) ITIL Certification
1 1 (5.56%) PMI Certification
Quality Assurance & Compliance
1 1 (5.56%) ISO/IEC 27001
System Software
1 7 (38.89%) Active Directory
2 6 (33.33%) Hyper-V
3 3 (16.67%) XenApp
Systems Management
1 6 (33.33%) AirWatch
Vendors
1 7 (38.89%) Microsoft
2 6 (33.33%) Cisco
2 6 (33.33%) Citrix
2 6 (33.33%) VMware
3 1 (5.56%) Salesforce.com
Manchester, Lancashire
Rullion
Posted: 3 days ago