Period
to 23 November 2017

The following table provides summary statistics for permanent job vacancies advertised in the North West with a requirement for Service Desk Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Desk Management over the 6 months to 23 November 2017 with a comparison to the same period in the previous 2 years.

Service Desk Management
England > North West
6 months to
23 Nov 2017
Same period 2016 Same period 2015
Rank 368 351 332
Rank change year-on-year -17 -19 +27
Permanent jobs citing Service Desk Management 6 7 20
As % of all permanent IT jobs advertised in the North West 0.045% 0.056% 0.15%
As % of the Processes & Methodologies category 0.050% 0.062% 0.17%
Number of salaries quoted 6 6 17
North West median annual salary £28,000 £44,750 £38,500
Median salary % change year-on-year -37.43% +16.23% +100.00%
10th Percentile £23,625 £21,313 £27,000
90th Percentile £31,500 £53,125 £57,500
England median annual salary £35,000 £45,000 £39,000
% change year-on-year -22.22% +15.38% +30.00%

Service Desk Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the North West with a requirement for process or methodology skills.

All Process and Methodology Skills
North West
Permanent vacancies with a requirement for process or methodology skills 11909 11223 11591
As % of all permanent IT jobs advertised in the North West 89.90% 89.76% 89.42%
Number of salaries quoted 9463 9353 9582
North West median annual salary £42,500 £40,000 £40,000
Median salary % change year-on-year +6.25% - +1.27%
10th Percentile £26,250 £26,250 £24,750
90th Percentile £65,000 £62,500 £60,000
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +5.56%

Service Desk Management
Job Vacancy Trend in the North West

Job postings citing Service Desk Management as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for Service Desk Management in the North West

Service Desk Management
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Management in the North West.

Salary trend for Service Desk Management in the North West

Service Desk Management
Salary Histogram in the North West

The salary distribution of IT jobs citing Service Desk Management in the North West over the 6 months to 23 November 2017.

Salary histogram for Service Desk Management in the North West

Service Desk Management
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Management within the North West region over the 6 months to 23 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -15 5 £28,000 -42.86%
Merseyside - 1 £19,500 -
Service Desk Management
England

For the 6 months to 23 November 2017, IT jobs citing Service Desk Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North West region with a requirement for Service Desk Management.

1 5 (83.33%) Active Directory
2 4 (66.67%) Cisco
2 4 (66.67%) VMware
2 4 (66.67%) Hyper-V
3 3 (50.00%) Office 365
3 3 (50.00%) Analytical Skills
3 3 (50.00%) SLA
3 3 (50.00%) ITIL
3 3 (50.00%) Windows
3 3 (50.00%) Service Management
4 2 (33.33%) Disaster Recovery
4 2 (33.33%) Finance
4 2 (33.33%) HP
4 2 (33.33%) Citrix
4 2 (33.33%) AIX
4 2 (33.33%) Linux
4 2 (33.33%) Unix
4 2 (33.33%) SQL Server
4 2 (33.33%) Microsoft Office
4 2 (33.33%) Microsoft
4 2 (33.33%) VPN
4 2 (33.33%) DNS
4 2 (33.33%) MS Exchange
4 2 (33.33%) LAN
4 2 (33.33%) DHCP
4 2 (33.33%) Windows Server
4 2 (33.33%) Hardware Maintenance
4 2 (33.33%) Server Building
4 2 (33.33%) XenApp
4 2 (33.33%) VMware Infrastructure

Service Desk Management
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (33.33%) MS Exchange
Applications
1 2 (33.33%) Microsoft Office
Cloud Services
1 3 (50.00%) Office 365
Communications & Networking
1 2 (33.33%) DHCP
1 2 (33.33%) DNS
1 2 (33.33%) LAN
1 2 (33.33%) VPN
2 1 (16.67%) TCP/IP
Database & Business Intelligence
1 2 (33.33%) SQL Server
General
1 2 (33.33%) Finance
Job Titles
1 3 (50.00%) IT Support
2 2 (33.33%) Infrastructure Support
2 2 (33.33%) Support Engineer
3 1 (16.67%) 1st Line Support
3 1 (16.67%) 2nd Line Engineer
3 1 (16.67%) 2nd Line Support
3 1 (16.67%) 2nd Line Support Engineer
3 1 (16.67%) 2nd/3rd Line Support
3 1 (16.67%) 2nd/3rd Line Support Engineer
3 1 (16.67%) 3rd Line Engineer
3 1 (16.67%) 3rd Line Support
3 1 (16.67%) 3rd Line Support Engineer
3 1 (16.67%) Analyst
3 1 (16.67%) Applications Support
3 1 (16.67%) Applications Support Analyst
3 1 (16.67%) IT Engineer
3 1 (16.67%) IT Support Engineer
3 1 (16.67%) Support Analyst
Miscellaneous
1 3 (50.00%) Analytical Skills
2 1 (16.67%) Management Information System
2 1 (16.67%) NHS
Operating Systems
1 3 (50.00%) Windows
2 2 (33.33%) AIX
2 2 (33.33%) Linux
2 2 (33.33%) Unix
2 2 (33.33%) Windows Server
2 2 (33.33%) Windows Server 2008
3 1 (16.67%) Windows Server 2003
3 1 (16.67%) Windows Server 2012
Processes & Methodologies
1 3 (50.00%) ITIL
1 3 (50.00%) Service Management
2 2 (33.33%) Disaster Recovery
2 2 (33.33%) Hardware Maintenance
2 2 (33.33%) Server Building
3 1 (16.67%) ERP
3 1 (16.67%) Migration
3 1 (16.67%) Problem Management
Programming Languages
1 2 (33.33%) PowerShell
Quality Assurance & Compliance
1 3 (50.00%) SLA
System Software
1 5 (83.33%) Active Directory
2 4 (66.67%) Hyper-V
3 2 (33.33%) VMware Infrastructure
3 2 (33.33%) XenApp
Vendors
1 4 (66.67%) Cisco
1 4 (66.67%) VMware
2 2 (33.33%) Citrix
2 2 (33.33%) HP
2 2 (33.33%) Microsoft
3 1 (16.67%) SAP