Period
to 11 December 2018

The median annual salary for a Service Desk Manager was £40,000 in advertised job vacancies in the North West during the 6 months to 11 December 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Manager
England > North West
6 months to
11 Dec 2018
Same period 2017 Same period 2016
Rank 337 357 351
Rank change year-on-year +20 -6 -8
Permanent jobs requiring a Service Desk Manager 17 14 18
As % of all permanent IT jobs advertised in the North West 0.15% 0.11% 0.15%
As % of the Job Titles category 0.16% 0.11% 0.15%
Number of salaries quoted 10 12 15
North West median annual salary £40,000 £37,500 £45,000
Median salary % change year-on-year +6.67% -16.67% +5.88%
10th Percentile £31,200 £31,375 £37,500
90th Percentile £47,500 £43,750 £48,750
England median annual salary £47,500 £42,500 £42,500
% change year-on-year +11.76% - -3.41%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the North West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
North West
Permanent vacancies in the North West with a recognized job title 10,938 12,761 11,990
% of permanent IT jobs with a recognized job title 96.65% 96.69% 96.90%
Number of salaries quoted 8,877 10,227 10,087
North West median annual salary £45,000 £42,500 £40,000
Median salary % change year-on-year +5.88% +6.25% -
10th Percentile £25,000 £25,750 £24,750
90th Percentile £70,000 £65,000 £61,250
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +1.06%

Service Desk Manager
Job Vacancy Trend in the North West

Job postings that featured Service Desk Manager in the job title as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for Service Desk Manager in the North West

Service Desk Manager
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Manager in the North West.

Salary trend for Service Desk Manager in the North West

Service Desk Manager
Salary Histogram in the North West

The salary distribution of IT jobs citing Service Desk Manager in the North West over the 6 months to 11 December 2018.

Salary histogram for Service Desk Manager in the North West

Service Desk Manager
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Manager within the North West region over the 6 months to 11 December 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cheshire +29 7 £37,000 -12.94%
Manchester +15 7 £40,000 +6.67% 1
Merseyside +11 2 - -
Lancashire +8 1 £45,000 +41.73%
Service Desk Manager
England

Service Desk Manager Skill Set
Top 30 Co-occurring IT Skills in the North West

For the 6 months to 11 December 2018, Service Desk Manager job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North West region featuring Service Desk Manager in the job title.

1 14 (82.35%) ITIL
2 5 (29.41%) Microsoft
2 5 (29.41%) Citrix
2 5 (29.41%) Advertising
3 4 (23.53%) Stakeholder Management
3 4 (23.53%) Service Management
4 3 (17.65%) Incident Management
4 3 (17.65%) Problem Management
4 3 (17.65%) ITIL V3
4 3 (17.65%) Coaching
4 3 (17.65%) Analytical Skills
4 3 (17.65%) Service Delivery
4 3 (17.65%) SLA
4 3 (17.65%) Microsoft Excel
5 2 (11.76%) MS Exchange
5 2 (11.76%) LAN
5 2 (11.76%) Windows
5 2 (11.76%) WAN
5 2 (11.76%) Process Management
5 2 (11.76%) VMware
5 2 (11.76%) Information Security
5 2 (11.76%) Finance
5 2 (11.76%) Automotive
5 2 (11.76%) Stakeholder and Relationship Management
5 2 (11.76%) Creative Thinking
5 2 (11.76%) Analytical Thinking
5 2 (11.76%) Problem-Solving
5 2 (11.76%) Office 365
5 2 (11.76%) VMware Infrastructure
5 2 (11.76%) Microsoft PowerPoint

Service Desk Manager Skill Set
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (11.76%) MS Exchange
Applications
1 3 (17.65%) Microsoft Excel
2 2 (11.76%) Microsoft PowerPoint
3 1 (5.88%) Microsoft Office
Cloud Services
1 2 (11.76%) Office 365
2 1 (5.88%) Microsoft Azure
Communications & Networking
1 2 (11.76%) LAN
1 2 (11.76%) WAN
2 1 (5.88%) VLAN
2 1 (5.88%) VoIP
Database & Business Intelligence
1 1 (5.88%) SQL Server
General
1 5 (29.41%) Advertising
2 2 (11.76%) Automotive
2 2 (11.76%) Finance
3 1 (5.88%) Banking
3 1 (5.88%) Retail
Miscellaneous
1 3 (17.65%) Analytical Skills
2 1 (5.88%) Management Information System
Operating Systems
1 2 (11.76%) Windows
2 1 (5.88%) Windows 10
2 1 (5.88%) Windows 7
Processes & Methodologies
1 14 (82.35%) ITIL
2 4 (23.53%) Service Management
2 4 (23.53%) Stakeholder Management
3 3 (17.65%) Coaching
3 3 (17.65%) Incident Management
3 3 (17.65%) ITIL V3
3 3 (17.65%) Problem Management
3 3 (17.65%) Service Delivery
4 2 (11.76%) Analytical Thinking
4 2 (11.76%) Creative Thinking
4 2 (11.76%) Information Security
4 2 (11.76%) Line Management
4 2 (11.76%) Mentoring
4 2 (11.76%) Problem-Solving
4 2 (11.76%) Process Management
4 2 (11.76%) Stakeholder and Relationship Management
5 1 (5.88%) Asset Management
5 1 (5.88%) Business Analysis
5 1 (5.88%) Change Management
5 1 (5.88%) Supplier Management
Programming Languages
1 1 (5.88%) SQL
Qualifications
1 1 (5.88%) A+ Certification
1 1 (5.88%) ITIL Foundation Certificate
1 1 (5.88%) Microsoft Certification
Quality Assurance & Compliance
1 3 (17.65%) SLA
System Software
1 2 (11.76%) VMware Infrastructure
2 1 (5.88%) Active Directory
2 1 (5.88%) Hyper-V
2 1 (5.88%) XenApp
Vendors
1 5 (29.41%) Citrix
1 5 (29.41%) Microsoft
2 2 (11.76%) VMware
3 1 (5.88%) iManage
3 1 (5.88%) ServiceNow
3 1 (5.88%) Wyse