Period
to 24 June 2018

The median annual salary for a Service Desk Manager was £32,500 in advertised job vacancies in the North West during the 6 months to 24 June 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Manager
England > North West
6 months to
24 Jun 2018
Same period 2017 Same period 2016
Rank 347 322 326
Rank change year-on-year -25 +4 +20
Permanent jobs requiring a Service Desk Manager 13 37 15
As % of all permanent IT jobs advertised in the North West 0.10% 0.29% 0.13%
As % of the Job Titles category 0.11% 0.30% 0.14%
Number of salaries quoted 7 35 16
North West median annual salary £32,500 £37,500 £41,250
Median salary % change year-on-year -13.33% -9.09% +5.10%
10th Percentile £30,000 £31,250 £29,274
90th Percentile £38,000 £38,750 £53,500
England median annual salary £45,000 £42,000 £45,000
% change year-on-year +7.14% -6.67% +7.14%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the North West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
North West
Permanent vacancies in the North West with a recognized job title 12,029 12,493 10,985
% of permanent IT jobs with a recognized job title 96.87% 96.81% 97.37%
Number of salaries quoted 9,797 10,301 9,279
North West median annual salary £42,500 £40,000 £40,000
Median salary % change year-on-year +6.25% - -
10th Percentile £25,500 £25,000 £23,450
90th Percentile £66,250 £62,500 £61,250
England median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

Service Desk Manager
Job Vacancy Trend in the North West

Job postings that featured Service Desk Manager in the job title as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for Service Desk Manager in the North West

Service Desk Manager
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Manager in the North West.

Salary trend for Service Desk Manager in the North West

Service Desk Manager
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Manager within the North West region over the 6 months to 24 June 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cheshire -24 6 - -
Manchester +3 4 £35,000 -6.67% 1
Service Desk Manager
England

Service Desk Manager Skill Set
Top 30 Co-occurring IT Skills in the North West

For the 6 months to 24 June 2018, Service Desk Manager job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North West region featuring Service Desk Manager in the job title.

1 8 (61.54%) ITIL
2 6 (46.15%) Service Management
2 6 (46.15%) Retail
3 5 (38.46%) Citrix
3 5 (38.46%) Windows
3 5 (38.46%) Microsoft
4 4 (30.77%) Active Directory
4 4 (30.77%) Retail Banking
4 4 (30.77%) SCCM
4 4 (30.77%) Time Management
4 4 (30.77%) Customer Engagement
4 4 (30.77%) Windows 7
4 4 (30.77%) Skype for Business
4 4 (30.77%) ITIL V3
4 4 (30.77%) Office 365
4 4 (30.77%) Skype
4 4 (30.77%) Windows 10
4 4 (30.77%) Customer-Centricity
4 4 (30.77%) Collaborative Working
4 4 (30.77%) Information Security
5 3 (23.08%) Service Desk Management
5 3 (23.08%) Stakeholder Management
6 2 (15.38%) Change Management
6 2 (15.38%) ITSM
6 2 (15.38%) Coaching
7 1 (7.69%) IT Asset Management
7 1 (7.69%) Digital Signage
7 1 (7.69%) Performance Monitoring
7 1 (7.69%) Line Management
7 1 (7.69%) Continuous Improvement

Service Desk Manager Skill Set
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (30.77%) Skype for Business
Applications
1 1 (7.69%) Microsoft Office
Cloud Services
1 4 (30.77%) Office 365
2 1 (7.69%) Amazon AWS
Communications & Networking
1 4 (30.77%) Skype
2 1 (7.69%) LAN
2 1 (7.69%) WAN
Database & Business Intelligence
1 1 (7.69%) SQL Server
General
1 6 (46.15%) Retail
2 4 (30.77%) Retail Banking
3 1 (7.69%) Advertising
Libraries, Frameworks & Software Standards
1 1 (7.69%) Web Services
Miscellaneous
1 1 (7.69%) Computer Science
1 1 (7.69%) Digital Signage
1 1 (7.69%) Management Information System
Operating Systems
1 5 (38.46%) Windows
2 4 (30.77%) Windows 10
2 4 (30.77%) Windows 7
Processes & Methodologies
1 8 (61.54%) ITIL
2 6 (46.15%) Service Management
3 4 (30.77%) Collaborative Working
3 4 (30.77%) Customer Engagement
3 4 (30.77%) Customer-Centricity
3 4 (30.77%) Information Security
3 4 (30.77%) ITIL V3
3 4 (30.77%) Time Management
4 3 (23.08%) Service Desk Management
4 3 (23.08%) Stakeholder Management
5 2 (15.38%) Change Management
5 2 (15.38%) Coaching
5 2 (15.38%) ITSM
6 1 (7.69%) Asset Management
6 1 (7.69%) Continuous Improvement
6 1 (7.69%) Data Analysis
6 1 (7.69%) IT Asset Management
6 1 (7.69%) Line Management
6 1 (7.69%) Performance Monitoring
6 1 (7.69%) Resource Management
Qualifications
1 1 (7.69%) Degree
1 1 (7.69%) ITIL Certification
Quality Assurance & Compliance
1 1 (7.69%) SLA
System Software
1 4 (30.77%) Active Directory
Systems Management
1 4 (30.77%) SCCM
Vendors
1 5 (38.46%) Citrix
1 5 (38.46%) Microsoft
2 1 (7.69%) Wyse