Period
to 26 July 2017

The median annual salary for a Service Desk Manager was £37,500 in advertised job vacancies in the North West during the 6 months to 26 July 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Manager
England > North West
6 months to
26 Jul 2017
Same period 2016 Same period 2015
Rank 330 330 359
Rank change year-on-year 0 +29 +6
Permanent jobs requiring a Service Desk Manager 39 11 12
As % of all permanent IT jobs advertised in the North West 0.30% 0.095% 0.092%
As % of the Job Titles category 0.31% 0.098% 0.094%
Number of salaries quoted 36 12 10
North West median annual salary £37,500 £43,750 £37,250
Median salary % change year-on-year -14.29% +17.45% -12.35%
10th Percentile £31,250 £36,375 £27,500
90th Percentile £38,750 £56,050 £47,500
England median annual salary £42,000 £45,000 £42,500
% change year-on-year -6.67% +5.88% -5.56%

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in the North West. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
North West
Permanent job vacancies with a job title containing a recognized job role 12656 11268 12702
As % of all permanent IT job vacancies advertised in the North West 96.58% 97.55% 96.90%
Number of salaries quoted 10348 9486 10230
North West median annual salary £40,000 £40,000 £40,000
10th Percentile £25,000 £23,500 £23,481
90th Percentile £62,500 £61,250 £58,750
England median annual salary £47,500 £47,500 £45,000
% change year-on-year - +5.56% -

Service Desk Manager
Job Vacancy Trend in the North West

Job postings that featured Service Desk Manager in the job title as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for Service Desk Manager in the North West

Service Desk Manager
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Manager in the North West.

Salary trend for Service Desk Manager in the North West

Service Desk Manager
Salary Histogram in the North West

The salary distribution of IT jobs citing Service Desk Manager in the North West over the 6 months to 26 July 2017.

Salary histogram for Service Desk Manager in the North West

Service Desk Manager
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Manager within the North West region over the 6 months to 26 July 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -9 34 £37,500 -16.67%
Merseyside -2 2 £28,500 -36.67% 1
Cheshire -23 2 £35,000 -22.22% 1
Lancashire - 1 £28,500 -
Service Desk Manager
England

Service Desk Manager Skill Set
Top 30 Co-occurring IT Skills in the North West

For the 6 months to 26 July 2017, Service Desk Manager job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North West region featuring Service Desk Manager in the job title.

1 26 (66.67%) SLA
2 21 (53.85%) Windows
3 20 (51.28%) Service Delivery
4 19 (48.72%) ITIL
5 17 (43.59%) Microsoft
6 13 (33.33%) Incident Management
6 13 (33.33%) Performance Management
6 13 (33.33%) ITIL Certification
6 13 (33.33%) MS Exchange
7 12 (30.77%) Cisco
7 12 (30.77%) Windows Server 2003
7 12 (30.77%) Exchange Server 2007
7 12 (30.77%) Exchange Server 2003
8 11 (28.21%) People Management
9 10 (25.64%) IaaS
10 8 (20.51%) Greenfield Project
11 5 (12.82%) SaaS
11 5 (12.82%) Management Information System
12 4 (10.26%) VMware
13 3 (7.69%) Service Management
13 3 (7.69%) Hyper-V
13 3 (7.69%) Mentoring
13 3 (7.69%) Office 365
13 3 (7.69%) ITIL Foundation Certificate
14 2 (5.13%) Line Management
14 2 (5.13%) Analytical Skills
14 2 (5.13%) Customer Requirements
14 2 (5.13%) Data Management
14 2 (5.13%) ISO/IEC 27001
14 2 (5.13%) vSphere

Service Desk Manager Skill Set
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (33.33%) MS Exchange
2 12 (30.77%) Exchange Server 2003
2 12 (30.77%) Exchange Server 2007
3 1 (2.56%) CMS
3 1 (2.56%) Exchange Server 2010
3 1 (2.56%) Exchange Server 2013
Cloud Services
1 10 (25.64%) IaaS
2 5 (12.82%) SaaS
3 3 (7.69%) Office 365
4 1 (2.56%) PaaS
Communications & Networking
1 1 (2.56%) LAN
1 1 (2.56%) Remote Desktop
1 1 (2.56%) Skype
1 1 (2.56%) VPN
1 1 (2.56%) WAN
Database & Business Intelligence
1 2 (5.13%) SQL Server
General
1 2 (5.13%) Games
2 1 (2.56%) Automotive
2 1 (2.56%) Electronics
2 1 (2.56%) Finance
2 1 (2.56%) Law
Miscellaneous
1 8 (20.51%) Greenfield Project
2 5 (12.82%) Management Information System
3 2 (5.13%) Analytical Skills
4 1 (2.56%) iPad
Operating Systems
1 21 (53.85%) Windows
2 12 (30.77%) Windows Server 2003
3 2 (5.13%) Linux
Processes & Methodologies
1 20 (51.28%) Service Delivery
2 19 (48.72%) ITIL
3 13 (33.33%) Incident Management
3 13 (33.33%) Performance Management
4 11 (28.21%) People Management
5 3 (7.69%) Mentoring
5 3 (7.69%) Service Management
6 2 (5.13%) Customer Requirements
6 2 (5.13%) Data Management
6 2 (5.13%) Line Management
6 2 (5.13%) Stakeholder Management
7 1 (2.56%) Asset Management
7 1 (2.56%) Case Management
7 1 (2.56%) Continuous Improvement
7 1 (2.56%) Information Management
7 1 (2.56%) Information Security
7 1 (2.56%) ITIL V3
7 1 (2.56%) Mathematics
7 1 (2.56%) Problem Management
7 1 (2.56%) Process Improvement
Programming Languages
1 2 (5.13%) SQL
Qualifications
1 13 (33.33%) ITIL Certification
2 3 (7.69%) ITIL Foundation Certificate
3 1 (2.56%) Security Cleared
Quality Assurance & Compliance
1 26 (66.67%) SLA
2 2 (5.13%) ISO/IEC 27001
3 1 (2.56%) ISO/IEC 20000
System Software
1 3 (7.69%) Hyper-V
2 2 (5.13%) vSphere
3 1 (2.56%) Active Directory
3 1 (2.56%) Terminal Services
3 1 (2.56%) VMware Infrastructure
Vendors
1 17 (43.59%) Microsoft
2 12 (30.77%) Cisco
3 4 (10.26%) VMware
4 1 (2.56%) Citrix
4 1 (2.56%) ServiceNow
4 1 (2.56%) Sun
Liverpool, Merseyside
HAYS INFORMATION TECHNOLOGY
Salary: £26000.00 - £28000.00 per annum
Posted: 5 days ago
Crewe
Robert Walters UK
Salary: £35000 - £45000 per annum
Posted: 13 days ago