The median annual salary for a Service Desk Manager was £37,500 in advertised job vacancies in the North West during the 3 months to 28 April 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Manager
England / North West
3 months to
28 Apr 2017
Same period 2016 Same period 2015
Rank 242 225 256
Rank change year-on-year -17 +31  
Permanent jobs requiring a Service Desk Manager 16 6 6
As % of all permanent IT jobs advertised in the North West 0.25% 0.11% 0.092%
As % of the Job Titles category 0.26% 0.11% 0.096%
Number of salaries quoted 15 5 5
Median salary £37,500 £40,000 £36,000
Median salary % change year-on-year -6.25% +11.11%  
90% offered a salary of more than £34,500 £37,000 £35,000
10% offered a salary of more than £38,400 £57,000 £42,400
UK excluding London median salary £37,750 £45,000 £40,500
% change year-on-year -16.11% +11.11%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in the North West. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
North West
Permanent job vacancies with a job title containing a recognized job role 6220 5501 6277
As % of all permanent IT job vacancies advertised in the North West 96.73% 97.16% 96.73%
Number of salaries quoted 5166 4661 5007
Median salary £40,000 £40,000 £40,000
90% offered a salary of more than £25,500 £24,000 £24,690
10% offered a salary of more than £60,000 £55,000 £57,500
UK excluding London median salary £42,500 £41,500 £40,000
% change year-on-year +2.40% +3.75%  

Service Desk Manager
Job Vacancy Trend in the North West

The job posting trend of jobs advertised in the North West that featured Service Desk Manager in the job title.

Job vacancy trend for Service Desk Manager in the North West

Service Desk Manager
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Manager in the North West.

Salary trend for Service Desk Manager in the North West

Service Desk Manager
Salary Histogram in the North West

The salary distribution of IT jobs citing Service Desk Manager in the North West over the 3 months to 28 April 2017.

Salary histogram for Service Desk Manager in the North West

Service Desk Manager
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Manager within the North West region over the 3 months to 28 April 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -16 15 £37,500 -6.25% 4
Cheshire - 1 £30,000 -
Service Desk Manager
England

Service Desk Manager Skill Set
Top 30 Co-occurring IT Skills in the North West

For the 6 months to 28 April 2017, Service Desk Manager job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North West region featuring Service Desk Manager in the job title.

1 13 (59.09%) SLA
2 12 (54.55%) ITIL
3 10 (45.45%) Service Delivery
3 10 (45.45%) Windows
4 9 (40.91%) Microsoft
5 8 (36.36%) MS Exchange
6 7 (31.82%) Cisco
6 7 (31.82%) Windows Server 2003
6 7 (31.82%) Incident Management
6 7 (31.82%) Exchange Server 2003
6 7 (31.82%) Exchange Server 2007
6 7 (31.82%) Performance Management
7 6 (27.27%) ITIL Certification
8 5 (22.73%) People Management
9 4 (18.18%) IaaS
10 3 (13.64%) SQL Server
11 2 (9.09%) Microsoft Office
11 2 (9.09%) Microsoft Excel
11 2 (9.09%) MS Visio
11 2 (9.09%) VMware
11 2 (9.09%) Workflow
11 2 (9.09%) Hyper-V
11 2 (9.09%) ITIL V3
11 2 (9.09%) Line Management
11 2 (9.09%) Greenfield Project
12 1 (4.55%) Remote Desktop
12 1 (4.55%) BPSS Clearance
12 1 (4.55%) Customer Requirements
12 1 (4.55%) Mentoring
12 1 (4.55%) Analytical Skills

Service Desk Manager Skill Set
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (36.36%) MS Exchange
2 7 (31.82%) Exchange Server 2003
2 7 (31.82%) Exchange Server 2007
3 1 (4.55%) Exchange Server 2010
3 1 (4.55%) Exchange Server 2013
Applications
1 2 (9.09%) Microsoft Excel
1 2 (9.09%) Microsoft Office
1 2 (9.09%) MS Visio
Cloud Services
1 4 (18.18%) IaaS
2 1 (4.55%) SaaS
Communications & Networking
1 1 (4.55%) LAN
1 1 (4.55%) Remote Desktop
1 1 (4.55%) TCP/IP
1 1 (4.55%) VPN
1 1 (4.55%) WAN
Database & Business Intelligence
1 3 (13.64%) SQL Server
General
1 1 (4.55%) Finance
1 1 (4.55%) Games
Miscellaneous
1 2 (9.09%) Greenfield Project
2 1 (4.55%) Analytical Skills
2 1 (4.55%) Computer Science
2 1 (4.55%) Management Information System
Operating Systems
1 10 (45.45%) Windows
2 7 (31.82%) Windows Server 2003
3 1 (4.55%) Linux
Processes & Methodologies
1 12 (54.55%) ITIL
2 10 (45.45%) Service Delivery
3 7 (31.82%) Incident Management
3 7 (31.82%) Performance Management
4 5 (22.73%) People Management
5 2 (9.09%) ITIL V3
5 2 (9.09%) Line Management
5 2 (9.09%) Workflow
6 1 (4.55%) Continuous Improvement
6 1 (4.55%) Customer Requirements
6 1 (4.55%) Data Management
6 1 (4.55%) Mentoring
6 1 (4.55%) Service Desk Management
6 1 (4.55%) Service Management
6 1 (4.55%) Stakeholder Management
6 1 (4.55%) Statistics
Programming Languages
1 1 (4.55%) SQL
Qualifications
1 6 (27.27%) ITIL Certification
2 1 (4.55%) BPSS Clearance
2 1 (4.55%) Degree
2 1 (4.55%) ITIL Foundation Certificate
2 1 (4.55%) MCP
Quality Assurance & Compliance
1 13 (59.09%) SLA
2 1 (4.55%) ISO/IEC 27001
System Software
1 2 (9.09%) Hyper-V
2 1 (4.55%) Active Directory
2 1 (4.55%) Terminal Services
2 1 (4.55%) VMware Infrastructure
2 1 (4.55%) vSphere
Vendors
1 9 (40.91%) Microsoft
2 7 (31.82%) Cisco
3 2 (9.09%) VMware
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