Period
to 12 December 2018

The median annual salary for a Service Manager was £52,500 in advertised job vacancies in the North West during the 6 months to 12 December 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Services Manager
England > North West
6 months to
12 Dec 2018
Same period 2017 Same period 2016
Rank 217 267 227
Rank change year-on-year +50 -40 -44
Permanent jobs requiring a Service Manager 135 109 149
As % of all permanent IT jobs advertised in the North West 1.19% 0.83% 1.20%
As % of the Job Titles category 1.23% 0.86% 1.23%
Number of salaries quoted 83 80 118
North West median annual salary £52,500 £45,000 £45,000
Median salary % change year-on-year +16.67% - -
10th Percentile £40,000 £27,725 £35,650
90th Percentile £71,824 £58,750 £62,650
England median annual salary £52,500 £52,500 £50,000
% change year-on-year - +5.00% -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the North West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
North West
Permanent vacancies in the North West with a recognized job title 10,950 12,733 12,069
% of permanent IT jobs with a recognized job title 96.60% 96.68% 96.89%
Number of salaries quoted 8,887 10,202 10,156
North West median annual salary £45,000 £42,500 £40,000
Median salary % change year-on-year +5.88% +6.25% -
10th Percentile £25,000 £25,750 £24,500
90th Percentile £70,000 £65,000 £61,250
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +1.06%

Service Manager
Job Vacancy Trend in the North West

Job postings that featured Service Manager in the job title as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for Service Manager in the North West

Service Manager
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Manager in the North West.

Salary trend for Service Manager in the North West

Service Manager
Salary Histogram in the North West

The salary distribution of IT jobs citing Service Manager in the North West over the 6 months to 12 December 2018.

Salary histogram for Service Manager in the North West

Service Manager
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Manager within the North West region over the 6 months to 12 December 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +6 52 £50,000 +17.65% 9
Cheshire +21 50 £55,000 +15.79% 6
Lancashire +29 19 £47,124 +48.42%
Merseyside +14 11 £43,698 -12.60% 1
Service Manager
England

Service Manager Skill Set
Top 30 Co-occurring IT Skills in the North West

For the 6 months to 12 December 2018, Service Manager job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North West region featuring Service Manager in the job title.

1 93 (68.89%) ITIL
2 73 (54.07%) Service Management
3 67 (49.63%) Service Delivery
4 46 (34.07%) Stakeholder Management
5 44 (32.59%) SLA
6 34 (25.19%) Agile Software Development
7 29 (21.48%) Problem Management
8 28 (20.74%) Incident Management
9 27 (20.00%) Finance
9 27 (20.00%) Microsoft
10 26 (19.26%) Risk Management
11 25 (18.52%) Mentoring
12 24 (17.78%) ITSM
13 23 (17.04%) Change Management
14 22 (16.30%) Coaching
14 22 (16.30%) Service Delivery Management
15 21 (15.56%) ITIL V3
16 20 (14.81%) Analytical Skills
16 20 (14.81%) Banking
17 19 (14.07%) Investment Banking
17 19 (14.07%) Law
17 19 (14.07%) Process Improvement
17 19 (14.07%) Wealth Management
18 18 (13.33%) Line Management
19 17 (12.59%) Project Management
20 16 (11.85%) People Management
21 15 (11.11%) Supplier Management
21 15 (11.11%) Microsoft Excel
22 13 (9.63%) Microsoft Office
22 13 (9.63%) Problem-Solving

Service Manager Skill Set
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (4.44%) MS Exchange
2 5 (3.70%) SharePoint
3 4 (2.96%) Exchange Server 2010
3 4 (2.96%) Exchange Server 2013
4 3 (2.22%) Skype for Business
Applications
1 15 (11.11%) Microsoft Excel
2 13 (9.63%) Microsoft Office
3 12 (8.89%) Microsoft PowerPoint
4 6 (4.44%) MS Visio
Business Applications
1 1 (0.74%) Remedy ITSM
Cloud Services
1 11 (8.15%) Office 365
2 8 (5.93%) SaaS
3 2 (1.48%) Microsoft Azure
4 1 (0.74%) G Suite
Communications & Networking
1 4 (2.96%) Internet
1 4 (2.96%) Skype
2 3 (2.22%) LAN
2 3 (2.22%) WAN
3 2 (1.48%) SAN
3 2 (1.48%) SMS
4 1 (0.74%) DHCP
4 1 (0.74%) DNS
4 1 (0.74%) Network Security
4 1 (0.74%) VLAN
4 1 (0.74%) VoIP
Database & Business Intelligence
1 1 (0.74%) SQL Server
General
1 27 (20.00%) Finance
2 20 (14.81%) Banking
3 19 (14.07%) Investment Banking
3 19 (14.07%) Law
4 6 (4.44%) Advertising
5 3 (2.22%) Pharmaceutical
5 3 (2.22%) Retail
6 2 (1.48%) Automotive
6 2 (1.48%) Back Office
6 2 (1.48%) Local Government
7 1 (0.74%) Billing
7 1 (0.74%) Marketing
7 1 (0.74%) Telecoms
Libraries, Frameworks & Software Standards
1 2 (1.48%) Flash
1 2 (1.48%) Software Packaging
Miscellaneous
1 20 (14.81%) Analytical Skills
2 9 (6.67%) Data Centre
3 6 (4.44%) User Experience
3 6 (4.44%) Virtual Team
4 5 (3.70%) Video Conferencing
5 3 (2.22%) NHS
6 2 (1.48%) Fat Client
6 2 (1.48%) Handset
6 2 (1.48%) Management Information System
6 2 (1.48%) Self-Motivation
6 2 (1.48%) Smart Meter
6 2 (1.48%) Smartphone
6 2 (1.48%) Thin Client
7 1 (0.74%) e-Learning
7 1 (0.74%) PMI
7 1 (0.74%) Security Operations Centre
Operating Systems
1 10 (7.41%) Windows
2 6 (4.44%) Windows Server
2 6 (4.44%) Windows Server 2012
3 4 (2.96%) Windows Server 2008
4 3 (2.22%) Windows 10
5 1 (0.74%) Linux
5 1 (0.74%) Windows 7
Processes & Methodologies
1 93 (68.89%) ITIL
2 73 (54.07%) Service Management
3 67 (49.63%) Service Delivery
4 46 (34.07%) Stakeholder Management
5 34 (25.19%) Agile Software Development
6 29 (21.48%) Problem Management
7 28 (20.74%) Incident Management
8 26 (19.26%) Risk Management
9 25 (18.52%) Mentoring
10 24 (17.78%) ITSM
11 23 (17.04%) Change Management
12 22 (16.30%) Coaching
12 22 (16.30%) Service Delivery Management
13 21 (15.56%) ITIL V3
14 19 (14.07%) Process Improvement
14 19 (14.07%) Wealth Management
15 18 (13.33%) Line Management
16 17 (12.59%) Project Management
17 16 (11.85%) People Management
18 15 (11.11%) Supplier Management
Programming Languages
1 2 (1.48%) SQL
Qualifications
1 8 (5.93%) ITIL Certification
2 4 (2.96%) ITIL Foundation Certificate
3 3 (2.22%) SC Cleared
3 3 (2.22%) Security Cleared
4 2 (1.48%) ISEB
5 1 (0.74%) A+ Certification
5 1 (0.74%) CCNP
5 1 (0.74%) Cisco Certification
5 1 (0.74%) Degree
5 1 (0.74%) Microsoft Certification
5 1 (0.74%) PMI Certification
Quality Assurance & Compliance
1 44 (32.59%) SLA
2 9 (6.67%) GDPR
3 6 (4.44%) ISO/IEC 20000
4 2 (1.48%) ISO/IEC 27001
4 2 (1.48%) PMO
4 2 (1.48%) QA
System Software
1 5 (3.70%) Active Directory
2 3 (2.22%) VMware Infrastructure
2 3 (2.22%) XenApp
3 2 (1.48%) Hyper-V
3 2 (1.48%) XenDesktop
Vendors
1 27 (20.00%) Microsoft
2 7 (5.19%) Citrix
3 4 (2.96%) ServiceNow
3 4 (2.96%) VMware
4 3 (2.22%) Avaya
4 3 (2.22%) Wyse
5 2 (1.48%) Cadence
5 2 (1.48%) Verint
6 1 (0.74%) Cisco
6 1 (0.74%) iManage
6 1 (0.74%) Nortel
6 1 (0.74%) Remedy
6 1 (0.74%) Virgin Media