Period
to 20 April 2019

The median annual salary for a Service Manager was £47,500 in advertised job vacancies in the North West during the 6 months to 20 April 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Services Manager
England > North West
6 months to
20 Apr 2019
Same period 2018 Same period 2017
Rank 236 285 250
Rank change year-on-year +49 -35 -39
Permanent jobs requiring a Service Manager 106 87 113
As % of all permanent IT jobs advertised in the North West 1.04% 0.67% 0.91%
As % of the Job Titles category 1.08% 0.69% 0.94%
Number of salaries quoted 62 61 83
North West median annual salary £47,500 £50,000 £43,500
Median salary % change year-on-year -5.00% +14.94% -3.33%
10th Percentile £32,650 £34,997 £31,250
90th Percentile £65,575 £58,750 £64,500
England median annual salary £52,500 £50,000 £50,000
% change year-on-year +5.00% - -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the North West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
North West
Permanent vacancies in the North West with a recognized job title 9,838 12,546 11,999
% of permanent IT jobs with a recognized job title 96.18% 96.84% 96.80%
Number of salaries quoted 7,628 10,213 10,054
North West median annual salary £45,000 £42,500 £40,000
Median salary % change year-on-year +5.88% +6.25% -
10th Percentile £25,851 £26,250 £25,000
90th Percentile £70,000 £66,000 £61,250
England median annual salary £52,000 £50,000 £47,500
% change year-on-year +4.00% +5.26% -

Service Manager
Job Vacancy Trend in the North West

Job postings that featured Service Manager in the job title as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for Service Manager in the North West

Service Manager
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Manager in the North West.

Salary trend for Service Manager in the North West

Service Manager
Salary Histogram in the North West

The salary distribution of IT jobs citing Service Manager in the North West over the 6 months to 20 April 2019.

Salary histogram for Service Manager in the North West

Service Manager
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Manager within the North West region over the 6 months to 20 April 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +38 41 £45,596 +7.28% 13
Cheshire +39 37 £56,000 +12.00%
Merseyside +22 15 £52,500 +50.00% 6
Lancashire 0 13 £47,500 -5.00% 1
Service Manager
England

Service Manager Skill Set
Top 30 Co-occurring IT Skills in the North West

For the 6 months to 20 April 2019, Service Manager job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North West region featuring Service Manager in the job title.

1 76 (71.70%) ITIL
2 53 (50.00%) Service Management
3 51 (48.11%) Service Delivery
4 27 (25.47%) SLA
5 21 (19.81%) Stakeholder Management
5 21 (19.81%) Change Management
5 21 (19.81%) ITSM
6 20 (18.87%) Finance
6 20 (18.87%) Microsoft
7 17 (16.04%) Problem Management
8 16 (15.09%) Agile Software Development
8 16 (15.09%) ITIL V3
9 15 (14.15%) Service Design
9 15 (14.15%) Incident Management
9 15 (14.15%) ITIL Certification
10 14 (13.21%) Line Management
10 14 (13.21%) Continuous Improvement
11 11 (10.38%) Process Improvement
11 11 (10.38%) Service Delivery Management
12 10 (9.43%) Asset Management
12 10 (9.43%) Data Protection
12 10 (9.43%) Workshop Facilitation
12 10 (9.43%) Analytical Skills
12 10 (9.43%) Data Centre
13 9 (8.49%) GDPR
13 9 (8.49%) Validation
14 8 (7.55%) Risk Management
14 8 (7.55%) Microsoft Excel
15 7 (6.60%) Telecoms
15 7 (6.60%) Management Information System

Service Manager Skill Set
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (2.83%) MS Exchange
2 2 (1.89%) SharePoint
3 1 (0.94%) Blackberry Enterprise Server
3 1 (0.94%) Confluence
3 1 (0.94%) Exchange Server 2010
3 1 (0.94%) Skype for Business
Applications
1 8 (7.55%) Microsoft Excel
2 7 (6.60%) Microsoft PowerPoint
3 5 (4.72%) Microsoft Office
4 1 (0.94%) MS Visio
Business Applications
1 1 (0.94%) Remedy ITSM
Cloud Services
1 7 (6.60%) Office 365
2 2 (1.89%) Microsoft Azure
Communications & Networking
1 6 (5.66%) Internet
2 3 (2.83%) Unified Communications
3 2 (1.89%) ATM
3 2 (1.89%) Skype
3 2 (1.89%) Wi-Fi
4 1 (0.94%) IP Telephony
4 1 (0.94%) LAN
4 1 (0.94%) VLAN
4 1 (0.94%) VoIP
4 1 (0.94%) WAN
Database & Business Intelligence
1 2 (1.89%) SQL Server
Development Applications
1 1 (0.94%) JIRA
General
1 20 (18.87%) Finance
2 7 (6.60%) Banking
2 7 (6.60%) Telecoms
3 5 (4.72%) Manufacturing
4 4 (3.77%) Pharmaceutical
5 3 (2.83%) Automotive
5 3 (2.83%) Law
6 2 (1.89%) German Language
7 1 (0.94%) Advertising
7 1 (0.94%) Billing
7 1 (0.94%) Financial Institution
7 1 (0.94%) Investment Banking
7 1 (0.94%) Legal
7 1 (0.94%) Retail
Miscellaneous
1 10 (9.43%) Analytical Skills
1 10 (9.43%) Data Centre
2 7 (6.60%) Management Information System
3 6 (5.66%) Self-Motivation
4 3 (2.83%) NHS
5 2 (1.89%) Blackberry
5 2 (1.89%) PMI
5 2 (1.89%) Smart Meter
6 1 (0.94%) CMDB
6 1 (0.94%) e-Learning
6 1 (0.94%) Fintech
6 1 (0.94%) Security Operations Centre
6 1 (0.94%) Tandem
6 1 (0.94%) User Experience
6 1 (0.94%) Video Conferencing
Operating Systems
1 5 (4.72%) Windows
2 2 (1.89%) Unix
3 1 (0.94%) Android
3 1 (0.94%) Windows 10
3 1 (0.94%) Windows 7
Processes & Methodologies
1 76 (71.70%) ITIL
2 53 (50.00%) Service Management
3 51 (48.11%) Service Delivery
4 21 (19.81%) Change Management
4 21 (19.81%) ITSM
4 21 (19.81%) Stakeholder Management
5 17 (16.04%) Problem Management
6 16 (15.09%) Agile Software Development
6 16 (15.09%) ITIL V3
7 15 (14.15%) Incident Management
7 15 (14.15%) Service Design
8 14 (13.21%) Continuous Improvement
8 14 (13.21%) Line Management
9 11 (10.38%) Process Improvement
9 11 (10.38%) Service Delivery Management
10 10 (9.43%) Asset Management
10 10 (9.43%) Data Protection
10 10 (9.43%) Workshop Facilitation
11 9 (8.49%) Validation
12 8 (7.55%) Risk Management
Programming Languages
1 1 (0.94%) SQL
Qualifications
1 15 (14.15%) ITIL Certification
2 2 (1.89%) ITIL Foundation Certificate
2 2 (1.89%) PMI Certification
2 2 (1.89%) SC Cleared
2 2 (1.89%) Security Cleared
3 1 (0.94%) A+ Certification
3 1 (0.94%) Microsoft Certification
Quality Assurance & Compliance
1 27 (25.47%) SLA
2 9 (8.49%) GDPR
3 4 (3.77%) ISO/IEC 20000
4 3 (2.83%) ISO 14001
4 3 (2.83%) ISO 22301
4 3 (2.83%) ISO 9000
5 2 (1.89%) QA
System Software
1 3 (2.83%) Active Directory
2 2 (1.89%) Virtual Desktop
3 1 (0.94%) Hyper-V
3 1 (0.94%) VMware Infrastructure
3 1 (0.94%) XenApp
Systems Management
1 1 (0.94%) Jamf Pro
1 1 (0.94%) Puppet
Vendors
1 20 (18.87%) Microsoft
2 5 (4.72%) Citrix
2 5 (4.72%) ServiceNow
3 3 (2.83%) iManage
3 3 (2.83%) Remedy
4 2 (1.89%) Apple
4 2 (1.89%) Intel
4 2 (1.89%) VMware
5 1 (0.94%) Polycom
5 1 (0.94%) Virgin Media
5 1 (0.94%) YouTube