Period
to 24 November 2017

The median annual salary for a Service Manager was £45,000 in advertised job vacancies in the North West during the 6 months to 24 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Services Manager
England > North West
6 months to
24 Nov 2017
Same period 2016 Same period 2015
Rank 269 215 174
Rank change year-on-year -54 -41 +29
Permanent jobs requiring a Service Manager 113 150 216
As % of all permanent IT jobs advertised in the North West 0.85% 1.20% 1.65%
As % of the Job Titles category 0.88% 1.24% 1.71%
Number of salaries quoted 80 119 174
North West median annual salary £45,000 £45,000 £45,000
10th Percentile £27,725 £36,250 £32,500
90th Percentile £60,250 £65,000 £59,400
England median annual salary £52,500 £50,000 £50,000
% change year-on-year +5.00% - -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the North West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
North West
Permanent vacancies in the North West with a recognized job title 12809 12111 12607
% of permanent IT jobs with a recognized job title 96.67% 96.99% 96.55%
Number of salaries quoted 10245 10184 10464
North West median annual salary £42,500 £40,000 £40,000
Median salary % change year-on-year +6.25% - +6.67%
10th Percentile £25,250 £25,000 £23,000
90th Percentile £65,000 £61,250 £58,750
England median annual salary £50,000 £47,500 £46,500
% change year-on-year +5.26% +2.15% +3.33%

Service Manager
Job Vacancy Trend in the North West

Job postings that featured Service Manager in the job title as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for Service Manager in the North West

Service Manager
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Manager in the North West.

Salary trend for Service Manager in the North West

Service Manager
Salary Histogram in the North West

The salary distribution of IT jobs citing Service Manager in the North West over the 6 months to 24 November 2017.

Salary histogram for Service Manager in the North West

Service Manager
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Manager within the North West region over the 6 months to 24 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cheshire -24 52 £47,500 +13.10%
Manchester -18 48 £42,500 -10.53% 4
Merseyside +16 10 £50,000 +11.11%
Lancashire -20 3 £31,750 -29.44%
Service Manager
England

Service Manager Skill Set
Top 30 Co-occurring IT Skills in the North West

For the 6 months to 24 November 2017, Service Manager job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North West region featuring Service Manager in the job title.

1 70 (61.95%) ITIL
2 57 (50.44%) Service Delivery
3 50 (44.25%) Finance
4 44 (38.94%) SLA
5 39 (34.51%) Service Management
6 30 (26.55%) Stakeholder Management
7 25 (22.12%) Windows
8 24 (21.24%) Project Management
9 20 (17.70%) Performance Management
10 19 (16.81%) Problem Management
10 19 (16.81%) Active Directory
11 17 (15.04%) Microsoft
11 17 (15.04%) Mentoring
11 17 (15.04%) Service Delivery Management
12 16 (14.16%) IT Strategy
12 16 (14.16%) Incident Management
12 16 (14.16%) Management Information System
13 15 (13.27%) Firewall
14 13 (11.50%) Agile Software Development
14 13 (11.50%) Banking
14 13 (11.50%) SharePoint
15 11 (9.73%) Change Management
15 11 (9.73%) Statistics
15 11 (9.73%) Line Management
15 11 (9.73%) ITIL V3
16 10 (8.85%) Critical Success Factor
16 10 (8.85%) Hyper-V
16 10 (8.85%) Windows Server
16 10 (8.85%) Contract Management
16 10 (8.85%) Escalation Management

Service Manager Skill Set
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (11.50%) SharePoint
2 9 (7.96%) MS Exchange
3 3 (2.65%) K2 blackpearl
3 3 (2.65%) Skype for Business
4 1 (0.88%) CMS
4 1 (0.88%) Exchange Server 2003
4 1 (0.88%) Exchange Server 2007
4 1 (0.88%) Exchange Server 2010
4 1 (0.88%) Exchange Server 2013
Applications
1 10 (8.85%) Microsoft Excel
1 10 (8.85%) Microsoft PowerPoint
2 3 (2.65%) Camtasia
2 3 (2.65%) Microsoft Office
Business Applications
1 3 (2.65%) Dynamics AX
1 3 (2.65%) Visualfiles
2 2 (1.77%) Dynamics CRM
Cloud Services
1 9 (7.96%) Microsoft Azure
2 6 (5.31%) Office 365
3 2 (1.77%) Amazon AWS
3 2 (1.77%) Dynamics 365
3 2 (1.77%) SaaS
4 1 (0.88%) IaaS
Communications & Networking
1 15 (13.27%) Firewall
2 10 (8.85%) DHCP
2 10 (8.85%) DNS
2 10 (8.85%) WAN
3 7 (6.19%) LAN
3 7 (6.19%) SAN
4 6 (5.31%) TCP/IP
5 3 (2.65%) Internet
5 3 (2.65%) Skype
5 3 (2.65%) VPN
5 3 (2.65%) Wireless
6 2 (1.77%) IP Telephony
6 2 (1.77%) PBX
7 1 (0.88%) Broadband
7 1 (0.88%) Intranet
7 1 (0.88%) WebEx
Database & Business Intelligence
1 5 (4.42%) Power BI
General
1 50 (44.25%) Finance
2 13 (11.50%) Banking
3 5 (4.42%) Investment Banking
3 5 (4.42%) Legal
3 5 (4.42%) Telecoms
4 4 (3.54%) Law
5 3 (2.65%) Billing
5 3 (2.65%) Military
5 3 (2.65%) Retail
6 2 (1.77%) Back Office
7 1 (0.88%) Advertising
7 1 (0.88%) Automotive
7 1 (0.88%) Electronics
7 1 (0.88%) Financial Institution
7 1 (0.88%) Games
7 1 (0.88%) Publishing
7 1 (0.88%) Retail Banking
Libraries, Frameworks & Software Standards
1 6 (5.31%) Web Services
2 2 (1.77%) .NET
2 2 (1.77%) Middleware
Miscellaneous
1 16 (14.16%) Management Information System
2 6 (5.31%) Analytical Skills
2 6 (5.31%) Data Centre
3 3 (2.65%) Greenfield Project
3 3 (2.65%) Virtual Team
4 2 (1.77%) Driving Licence
4 2 (1.77%) iPad
4 2 (1.77%) NHS
4 2 (1.77%) Private Cloud
5 1 (0.88%) Blog
5 1 (0.88%) CMDB
5 1 (0.88%) Enterprise Cloud
5 1 (0.88%) Mainframe
5 1 (0.88%) PlayStation
5 1 (0.88%) User Experience
5 1 (0.88%) Video Conferencing
Operating Systems
1 25 (22.12%) Windows
2 10 (8.85%) Windows Server
3 8 (7.08%) Windows 7
3 8 (7.08%) Windows 8
4 4 (3.54%) Windows 10
5 3 (2.65%) Linux
5 3 (2.65%) Windows Server 2003
5 3 (2.65%) Windows Server 2008
6 2 (1.77%) Windows Server 2012
7 1 (0.88%) Red Hat Enterprise Linux
7 1 (0.88%) Unix
Processes & Methodologies
1 70 (61.95%) ITIL
2 57 (50.44%) Service Delivery
3 39 (34.51%) Service Management
4 30 (26.55%) Stakeholder Management
5 24 (21.24%) Project Management
6 20 (17.70%) Performance Management
7 19 (16.81%) Problem Management
8 17 (15.04%) Mentoring
8 17 (15.04%) Service Delivery Management
9 16 (14.16%) Incident Management
9 16 (14.16%) IT Strategy
10 13 (11.50%) Agile Software Development
11 11 (9.73%) Change Management
11 11 (9.73%) ITIL V3
11 11 (9.73%) Line Management
11 11 (9.73%) Statistics
12 10 (8.85%) Contract Management
12 10 (8.85%) Critical Success Factor
12 10 (8.85%) Escalation Management
12 10 (8.85%) PRINCE2
Programming Languages
1 6 (5.31%) PowerShell
2 3 (2.65%) SQL
3 2 (1.77%) Java
Qualifications
1 8 (7.08%) ITIL Certification
2 6 (5.31%) Degree
3 4 (3.54%) MCSE
3 4 (3.54%) Microsoft Certification
4 3 (2.65%) DBS Check
4 3 (2.65%) SC Cleared
4 3 (2.65%) Security Cleared
5 2 (1.77%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 44 (38.94%) SLA
2 2 (1.77%) ISO/IEC 20000
3 1 (0.88%) QA
System Software
1 19 (16.81%) Active Directory
2 10 (8.85%) Hyper-V
3 6 (5.31%) Terminal Services
3 6 (5.31%) Virtual Machines
4 3 (2.65%) VMware Infrastructure
5 2 (1.77%) Virtual Servers
6 1 (0.88%) vSphere
Systems Management
1 4 (3.54%) Tivoli Storage Manager
2 1 (0.88%) SCCM
Vendors
1 17 (15.04%) Microsoft
2 6 (5.31%) CheckPoint
2 6 (5.31%) Wyse
3 5 (4.42%) Cisco
3 5 (4.42%) VMware
4 4 (3.54%) Citrix
5 3 (2.65%) AppDynamics
5 3 (2.65%) Dynatrace
5 3 (2.65%) ServiceNow
5 3 (2.65%) Siebel
5 3 (2.65%) Xerox
6 2 (1.77%) NEC
7 1 (0.88%) Capita
7 1 (0.88%) NCR
7 1 (0.88%) Red Hat
7 1 (0.88%) Sun