The median annual salary for a Service Manager was £37,500 in advertised job vacancies in the North West during the 3 months to 27 June 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Services Manager
England / North West
3 months to
27 Jun 2017
Same period 2016 Same period 2015
Rank 194 167 172
Rank change year-on-year -27 +5  
Permanent jobs requiring a Service Manager 85 70 79
As % of all permanent IT jobs advertised in the North West 1.24% 1.25% 1.25%
As % of the Job Titles category 1.28% 1.27% 1.29%
Number of salaries quoted 60 58 59
Median salary £37,500 £45,000 £55,000
Median salary % change year-on-year -16.66% -18.18%  
90% offered a salary of more than £32,250 £37,500 £39,000
10% offered a salary of more than £54,550 £70,000 £62,500
UK excluding London median salary £45,000 £47,500 £50,000
% change year-on-year -5.26% -5.00%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in the North West. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
North West
Permanent job vacancies with a job title containing a recognized job role 6631 5495 6111
As % of all permanent IT job vacancies advertised in the North West 96.58% 97.78% 96.88%
Number of salaries quoted 5421 4663 4986
Median salary £40,000 £40,000 £40,000
90% offered a salary of more than £25,000 £25,000 £25,000
10% offered a salary of more than £60,000 £55,000 £57,500
UK excluding London median salary £42,500 £41,500 £40,000
% change year-on-year +2.40% +3.75%  

Service Manager
Job Vacancy Trend in the North West

The job posting trend of jobs advertised in the North West that featured Service Manager in the job title.

Job vacancy trend for Service Manager in the North West

Service Manager
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Manager in the North West.

Salary trend for Service Manager in the North West

Service Manager
Salary Histogram in the North West

The salary distribution of IT jobs citing Service Manager in the North West over the 3 months to 27 June 2017.

Salary histogram for Service Manager in the North West

Service Manager
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Manager within the North West region over the 3 months to 27 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -33 43 £37,500 -19.44% 7
Cheshire -9 31 £49,750 +18.45% 3
Merseyside -14 8 £30,500 -28.23%
Lancashire +2 3 £42,500 -5.55%
Service Manager
England

Service Manager Skill Set
Top 30 Co-occurring IT Skills in the North West

For the 6 months to 27 June 2017, Service Manager job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North West region featuring Service Manager in the job title.

1 82 (61.19%) ITIL
2 72 (53.73%) Service Delivery
3 47 (35.07%) SLA
4 43 (32.09%) Service Management
5 40 (29.85%) Finance
6 30 (22.39%) Microsoft
7 28 (20.90%) Stakeholder Management
8 25 (18.66%) Performance Management
8 25 (18.66%) Windows
9 20 (14.93%) Incident Management
10 18 (13.43%) MS Exchange
10 18 (13.43%) ITIL Certification
11 17 (12.69%) ITIL V3
12 15 (11.19%) Management Information System
12 15 (11.19%) Risk Management
12 15 (11.19%) Cisco
13 14 (10.45%) Change Management
13 14 (10.45%) Service Design
14 13 (9.70%) IaaS
14 13 (9.70%) Windows Server 2003
14 13 (9.70%) Exchange Server 2003
14 13 (9.70%) Exchange Server 2007
15 12 (8.96%) Line Management
16 11 (8.21%) Problem Management
17 10 (7.46%) Banking
17 10 (7.46%) People Management
17 10 (7.46%) Continuous Improvement
17 10 (7.46%) Greenfield Project
18 9 (6.72%) IT Strategy
18 9 (6.72%) SaaS

Service Manager Skill Set
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 18 (13.43%) MS Exchange
2 13 (9.70%) Exchange Server 2003
2 13 (9.70%) Exchange Server 2007
3 5 (3.73%) SharePoint
4 1 (0.75%) Exchange Server 2010
4 1 (0.75%) Exchange Server 2013
4 1 (0.75%) Oracle SOA Suite
4 1 (0.75%) SharePoint 2010
Applications
1 8 (5.97%) Microsoft PowerPoint
2 6 (4.48%) Microsoft Office
3 4 (2.99%) Microsoft Excel
4 1 (0.75%) MS Visio
Business Applications
1 1 (0.75%) Oracle ERP
1 1 (0.75%) Sentinel
Cloud Services
1 13 (9.70%) IaaS
2 9 (6.72%) SaaS
3 4 (2.99%) Microsoft Azure
4 2 (1.49%) Office 365
5 1 (0.75%) Boomi
5 1 (0.75%) PaaS
Communications & Networking
1 6 (4.48%) WAN
2 5 (3.73%) DHCP
2 5 (3.73%) DNS
2 5 (3.73%) Firewall
2 5 (3.73%) LAN
2 5 (3.73%) SAN
3 3 (2.24%) TCP/IP
4 2 (1.49%) Network Security
5 1 (0.75%) Broadband
5 1 (0.75%) Intranet
5 1 (0.75%) Remote Desktop
5 1 (0.75%) VPN
5 1 (0.75%) WebEx
5 1 (0.75%) Wireless
Database & Business Intelligence
1 2 (1.49%) GIS
1 2 (1.49%) SQL Server
General
1 40 (29.85%) Finance
2 10 (7.46%) Banking
3 6 (4.48%) Retail
4 5 (3.73%) Legal
5 4 (2.99%) Telecoms
6 3 (2.24%) Financial Institution
6 3 (2.24%) Investment Banking
7 2 (1.49%) Billing
7 2 (1.49%) Corporate Banking
7 2 (1.49%) Games
8 1 (0.75%) Automotive
8 1 (0.75%) Electronics
8 1 (0.75%) Publishing
Libraries, Frameworks & Software Standards
1 3 (2.24%) Web Services
2 2 (1.49%) Middleware
3 1 (0.75%) Oracle Fusion
Miscellaneous
1 15 (11.19%) Management Information System
2 10 (7.46%) Greenfield Project
3 6 (4.48%) Analytical Skills
3 6 (4.48%) Data Centre
4 5 (3.73%) Virtual Team
5 3 (2.24%) CMDB
6 2 (1.49%) iPad
6 2 (1.49%) Security Operations Centre
6 2 (1.49%) Video Conferencing
7 1 (0.75%) Cyberthreat
7 1 (0.75%) Enterprise Cloud
7 1 (0.75%) User Experience
Operating Systems
1 25 (18.66%) Windows
2 13 (9.70%) Windows Server 2003
3 3 (2.24%) Linux
3 3 (2.24%) Windows 7
3 3 (2.24%) Windows 8
4 1 (0.75%) Unix
4 1 (0.75%) Windows Server
Processes & Methodologies
1 82 (61.19%) ITIL
2 72 (53.73%) Service Delivery
3 43 (32.09%) Service Management
4 28 (20.90%) Stakeholder Management
5 25 (18.66%) Performance Management
6 20 (14.93%) Incident Management
7 17 (12.69%) ITIL V3
8 15 (11.19%) Risk Management
9 14 (10.45%) Change Management
9 14 (10.45%) Service Design
10 12 (8.96%) Line Management
11 11 (8.21%) Problem Management
12 10 (7.46%) Continuous Improvement
12 10 (7.46%) People Management
13 9 (6.72%) IT Strategy
13 9 (6.72%) Mentoring
14 8 (5.97%) Project Management
14 8 (5.97%) Service Delivery Management
14 8 (5.97%) Statistics
15 7 (5.22%) ITSM
Programming Languages
1 3 (2.24%) PowerShell
2 2 (1.49%) SQL
3 1 (0.75%) C
3 1 (0.75%) Java
Qualifications
1 18 (13.43%) ITIL Certification
2 8 (5.97%) Degree
3 4 (2.99%) ISEB
3 4 (2.99%) ITIL Foundation Certificate
4 3 (2.24%) Microsoft Certification
5 2 (1.49%) MCSE
6 1 (0.75%) MCP
6 1 (0.75%) MCSA
6 1 (0.75%) Security Cleared
Quality Assurance & Compliance
1 47 (35.07%) SLA
2 3 (2.24%) ISO/IEC 27001
2 3 (2.24%) QA
3 2 (1.49%) Sarbanes-Oxley
4 1 (0.75%) ISO/IEC 20000
4 1 (0.75%) PMO
System Software
1 7 (5.22%) Hyper-V
2 6 (4.48%) Active Directory
3 4 (2.99%) Terminal Services
4 3 (2.24%) Virtual Machines
4 3 (2.24%) vSphere
5 1 (0.75%) VMware Infrastructure
Vendors
1 30 (22.39%) Microsoft
2 15 (11.19%) Cisco
3 5 (3.73%) VMware
4 4 (2.99%) Cadence
4 4 (2.99%) ServiceNow
5 3 (2.24%) CheckPoint
5 3 (2.24%) Citrix
5 3 (2.24%) Wyse
6 2 (1.49%) NCR
7 1 (0.75%) Dell
7 1 (0.75%) Oracle
7 1 (0.75%) Palo Alto
7 1 (0.75%) SAP
7 1 (0.75%) SolarWinds
7 1 (0.75%) Splunk
7 1 (0.75%) Symantec
7 1 (0.75%) Veeam
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