Period
to 18 January 2018

The median annual salary for a Service Manager was £45,000 in advertised job vacancies in the North West during the 6 months to 18 January 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Services Manager
England > North West
6 months to
18 Jan 2018
Same period 2017 Same period 2016
Rank 279 231 179
Rank change year-on-year -48 -52 +9
Permanent jobs requiring a Service Manager 84 133 185
As % of all permanent IT jobs advertised in the North West 0.66% 1.08% 1.54%
As % of the Job Titles category 0.68% 1.12% 1.59%
Number of salaries quoted 56 100 152
North West median annual salary £45,000 £45,000 £45,000
10th Percentile £33,749 £34,175 £30,050
90th Percentile £58,750 £65,000 £56,250
England median annual salary £52,700 £50,500 £50,000
% change year-on-year +4.36% +1.00% -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the North West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
North West
Permanent vacancies in the North West with a recognized job title 12,292 11,928 11,602
% of permanent IT jobs with a recognized job title 96.58% 96.70% 96.31%
Number of salaries quoted 9,825 10,063 9,694
North West median annual salary £42,500 £40,000 £40,000
Median salary % change year-on-year +6.25% - +5.26%
10th Percentile £26,000 £25,000 £23,000
90th Percentile £65,000 £61,250 £57,535
England median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

Service Manager
Job Vacancy Trend in the North West

Job postings that featured Service Manager in the job title as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for Service Manager in the North West

Service Manager
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Manager in the North West.

Salary trend for Service Manager in the North West

Service Manager
Salary Histogram in the North West

The salary distribution of IT jobs citing Service Manager in the North West over the 6 months to 18 January 2018.

Salary histogram for Service Manager in the North West

Service Manager
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Manager within the North West region over the 6 months to 18 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cheshire -43 40 £50,000 -9.09% 2
Manchester -13 36 £42,500 -10.53% 7
Merseyside +29 6 £55,000 +22.22%
Lancashire -11 2 £35,000 -22.22% 2
Service Manager
England

Service Manager Skill Set
Top 30 Co-occurring IT Skills in the North West

For the 6 months to 18 January 2018, Service Manager job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North West region featuring Service Manager in the job title.

1 58 (69.05%) ITIL
2 55 (65.48%) Service Delivery
3 39 (46.43%) SLA
4 33 (39.29%) Finance
5 26 (30.95%) Service Management
6 25 (29.76%) Stakeholder Management
7 24 (28.57%) Project Management
8 20 (23.81%) Service Delivery Management
9 19 (22.62%) Performance Management
10 18 (21.43%) Windows
11 15 (17.86%) Microsoft Excel
11 15 (17.86%) Active Directory
12 13 (15.48%) Statistics
12 13 (15.48%) Microsoft PowerPoint
12 13 (15.48%) Mentoring
12 13 (15.48%) Critical Success Factor
12 13 (15.48%) Escalation Management
12 13 (15.48%) Contract Management
13 12 (14.29%) Incident Management
13 12 (14.29%) Microsoft
14 11 (13.10%) Agile Software Development
14 11 (13.10%) Windows Server
14 11 (13.10%) Service Design
14 11 (13.10%) IT Strategy
15 10 (11.90%) Line Management
15 10 (11.90%) Problem Management
15 10 (11.90%) PRINCE2
15 10 (11.90%) Firewall
16 9 (10.71%) SharePoint
16 9 (10.71%) Customer Requirements

Service Manager Skill Set
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (10.71%) SharePoint
2 3 (3.57%) K2 blackpearl
2 3 (3.57%) MS Exchange
2 3 (3.57%) Skype for Business
3 1 (1.19%) Exchange Server 2010
3 1 (1.19%) Exchange Server 2013
3 1 (1.19%) IIS
Applications
1 15 (17.86%) Microsoft Excel
2 13 (15.48%) Microsoft PowerPoint
3 3 (3.57%) Camtasia
3 3 (3.57%) Microsoft Office
Business Applications
1 4 (4.76%) Dynamics AX
2 3 (3.57%) Visualfiles
3 2 (2.38%) Dynamics CRM
Cloud Services
1 7 (8.33%) Office 365
2 6 (7.14%) Microsoft Azure
3 2 (2.38%) Amazon AWS
3 2 (2.38%) Dynamics 365
3 2 (2.38%) SaaS
Communications & Networking
1 10 (11.90%) Firewall
2 5 (5.95%) DHCP
2 5 (5.95%) DNS
2 5 (5.95%) WAN
3 3 (3.57%) LAN
3 3 (3.57%) Skype
3 3 (3.57%) VPN
4 2 (2.38%) Internet
4 2 (2.38%) SAN
4 2 (2.38%) TCP/IP
4 2 (2.38%) Wireless
5 1 (1.19%) ADSL
5 1 (1.19%) IP Telephony
5 1 (1.19%) MPLS
5 1 (1.19%) PBX
5 1 (1.19%) VLAN
Database & Business Intelligence
1 5 (5.95%) Power BI
General
1 33 (39.29%) Finance
2 7 (8.33%) Banking
3 5 (5.95%) Legal
4 3 (3.57%) Law
4 3 (3.57%) Military
4 3 (3.57%) Telecoms
5 2 (2.38%) Back Office
5 2 (2.38%) Investment Banking
5 2 (2.38%) Retail
6 1 (1.19%) Advertising
6 1 (1.19%) Billing
6 1 (1.19%) Retail Banking
Libraries, Frameworks & Software Standards
1 2 (2.38%) .NET
1 2 (2.38%) Web Services
2 1 (1.19%) Middleware
Miscellaneous
1 7 (8.33%) Management Information System
2 4 (4.76%) Analytical Skills
2 4 (4.76%) Data Centre
3 3 (3.57%) Driving Licence
3 3 (3.57%) Virtual Team
4 2 (2.38%) Greenfield Project
4 2 (2.38%) NHS
4 2 (2.38%) Private Cloud
5 1 (1.19%) Fat Client
5 1 (1.19%) iPad
5 1 (1.19%) Mainframe
5 1 (1.19%) Thin Client
Operating Systems
1 18 (21.43%) Windows
2 11 (13.10%) Windows Server
3 4 (4.76%) Windows 10
3 4 (4.76%) Windows 7
3 4 (4.76%) Windows 8
3 4 (4.76%) Windows Server 2008
4 3 (3.57%) Linux
4 3 (3.57%) Windows Server 2012
5 2 (2.38%) Windows Server 2003
6 1 (1.19%) Red Hat Enterprise Linux
6 1 (1.19%) Unix
Processes & Methodologies
1 58 (69.05%) ITIL
2 55 (65.48%) Service Delivery
3 26 (30.95%) Service Management
4 25 (29.76%) Stakeholder Management
5 24 (28.57%) Project Management
6 20 (23.81%) Service Delivery Management
7 19 (22.62%) Performance Management
8 13 (15.48%) Contract Management
8 13 (15.48%) Critical Success Factor
8 13 (15.48%) Escalation Management
8 13 (15.48%) Mentoring
8 13 (15.48%) Statistics
9 12 (14.29%) Incident Management
10 11 (13.10%) Agile Software Development
10 11 (13.10%) IT Strategy
10 11 (13.10%) Service Design
11 10 (11.90%) Line Management
11 10 (11.90%) PRINCE2
11 10 (11.90%) Problem Management
12 9 (10.71%) Customer Requirements
Programming Languages
1 3 (3.57%) SQL
2 2 (2.38%) Java
2 2 (2.38%) PowerShell
3 1 (1.19%) C
Qualifications
1 5 (5.95%) ITIL Certification
2 3 (3.57%) DBS Check
2 3 (3.57%) SC Cleared
2 3 (3.57%) Security Cleared
3 2 (2.38%) Degree
4 1 (1.19%) MCSE
4 1 (1.19%) Microsoft Certification
4 1 (1.19%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 39 (46.43%) SLA
2 2 (2.38%) ISO/IEC 20000
System Software
1 15 (17.86%) Active Directory
2 6 (7.14%) Hyper-V
3 5 (5.95%) VMware Infrastructure
4 2 (2.38%) Terminal Services
4 2 (2.38%) Virtual Machines
4 2 (2.38%) Virtual Servers
Systems Management
1 4 (4.76%) Tivoli Storage Manager
2 1 (1.19%) SCCM
Vendors
1 12 (14.29%) Microsoft
2 5 (5.95%) VMware
3 4 (4.76%) Cisco
4 3 (3.57%) AppDynamics
4 3 (3.57%) Dynatrace
4 3 (3.57%) Siebel
4 3 (3.57%) Xerox
5 2 (2.38%) CheckPoint
5 2 (2.38%) Citrix
5 2 (2.38%) Wyse
6 1 (1.19%) BT
6 1 (1.19%) Capita
6 1 (1.19%) IBM
6 1 (1.19%) NEC
6 1 (1.19%) Openreach
6 1 (1.19%) Red Hat
6 1 (1.19%) SAP
6 1 (1.19%) Sophos
6 1 (1.19%) Sun
6 1 (1.19%) Veeam