Period
to 22 June 2018

The median annual salary for a Service Manager was £49,500 in advertised job vacancies in the North West during the 6 months to 22 June 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Services Manager
England > North West
6 months to
22 Jun 2018
Same period 2017 Same period 2016
Rank 250 237 205
Rank change year-on-year -13 -32 -6
Permanent jobs requiring a Service Manager 111 132 147
As % of all permanent IT jobs advertised in the North West 0.90% 1.02% 1.31%
As % of the Job Titles category 0.92% 1.06% 1.34%
Number of salaries quoted 83 97 119
North West median annual salary £49,500 £45,000 £45,000
Median salary % change year-on-year +10.00% - -5.26%
10th Percentile £32,500 £31,250 £35,938
90th Percentile £62,750 £65,000 £66,000
England median annual salary £50,000 £50,000 £50,000

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the North West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
North West
Permanent vacancies in the North West with a recognized job title 12,002 12,479 10,966
% of permanent IT jobs with a recognized job title 96.88% 96.79% 97.37%
Number of salaries quoted 9,774 10,302 9,266
North West median annual salary £42,500 £40,000 £40,000
Median salary % change year-on-year +6.25% - -
10th Percentile £25,650 £25,000 £23,500
90th Percentile £66,250 £62,500 £61,250
England median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

Service Manager
Job Vacancy Trend in the North West

Job postings that featured Service Manager in the job title as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for Service Manager in the North West

Service Manager
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Manager in the North West.

Salary trend for Service Manager in the North West

Service Manager
Salary Histogram in the North West

The salary distribution of IT jobs citing Service Manager in the North West over the 6 months to 22 June 2018.

Salary histogram for Service Manager in the North West

Service Manager
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Manager within the North West region over the 6 months to 22 June 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -5 44 £45,000 +20.00% 10
Cheshire -26 37 £50,000 -9.09% 3
Merseyside +13 12 £40,349 +24.15%
Lancashire -3 10 £52,500 +23.53% 4
Cumbria - 2 - -
Service Manager
England

Service Manager Skill Set
Top 30 Co-occurring IT Skills in the North West

For the 6 months to 22 June 2018, Service Manager job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North West region featuring Service Manager in the job title.

1 73 (65.77%) ITIL
2 61 (54.95%) Service Delivery
3 48 (43.24%) Service Management
4 38 (34.23%) SLA
5 20 (18.02%) Microsoft
6 19 (17.12%) Finance
7 17 (15.32%) Change Management
7 17 (15.32%) ITIL V3
7 17 (15.32%) Service Delivery Management
8 16 (14.41%) ITSM
8 16 (14.41%) ITIL Certification
9 15 (13.51%) Continuous Improvement
10 14 (12.61%) Office 365
10 14 (12.61%) Service Design
11 13 (11.71%) Citrix
11 13 (11.71%) Windows
12 12 (10.81%) Project Management
13 11 (9.91%) Telecoms
13 11 (9.91%) Retail
13 11 (9.91%) Stakeholder Management
13 11 (9.91%) Information Security
13 11 (9.91%) Degree
14 10 (9.01%) Line Management
14 10 (9.01%) Incident Management
14 10 (9.01%) Active Directory
15 9 (8.11%) Microsoft Excel
15 9 (8.11%) Problem Management
15 9 (8.11%) Skype
15 9 (8.11%) Skype for Business
15 9 (8.11%) Collaborative Working

Service Manager Skill Set
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (8.11%) Skype for Business
2 8 (7.21%) SharePoint
3 2 (1.80%) Exchange Server 2010
3 2 (1.80%) Exchange Server 2013
3 2 (1.80%) MS Exchange
4 1 (0.90%) IIS
Applications
1 9 (8.11%) Microsoft Excel
2 8 (7.21%) Microsoft PowerPoint
3 7 (6.31%) Microsoft Office
4 4 (3.60%) MS Visio
5 2 (1.80%) Microsoft Project
Business Applications
1 1 (0.90%) Dynamics AX
Cloud Services
1 14 (12.61%) Office 365
2 7 (6.31%) Microsoft Azure
3 5 (4.50%) Amazon AWS
4 4 (3.60%) IaaS
5 3 (2.70%) OneDrive
6 1 (0.90%) Dynamics 365
6 1 (0.90%) SaaS
Communications & Networking
1 9 (8.11%) Skype
2 5 (4.50%) WAN
3 4 (3.60%) SAN
3 4 (3.60%) Unified Communications
4 3 (2.70%) Value-Added Service
5 2 (1.80%) LAN
6 1 (0.90%) ADSL
6 1 (0.90%) Firewall
6 1 (0.90%) Internet
6 1 (0.90%) IP Telephony
6 1 (0.90%) MPLS
6 1 (0.90%) NAS
6 1 (0.90%) PBX
6 1 (0.90%) VLAN
6 1 (0.90%) VoIP
Database & Business Intelligence
1 3 (2.70%) SQL Server
2 1 (0.90%) RDBMS
2 1 (0.90%) Relational Database
General
1 19 (17.12%) Finance
2 11 (9.91%) Retail
2 11 (9.91%) Telecoms
3 4 (3.60%) Banking
3 4 (3.60%) Investment Banking
3 4 (3.60%) Law
3 4 (3.60%) Retail Banking
4 3 (2.70%) Billing
5 2 (1.80%) Back Office
5 2 (1.80%) Marketing
5 2 (1.80%) Publishing
6 1 (0.90%) Advertising
6 1 (0.90%) Financial Institution
6 1 (0.90%) Games
Libraries, Frameworks & Software Standards
1 2 (1.80%) Web Services
Miscellaneous
1 7 (6.31%) Analytical Skills
2 5 (4.50%) Management Information System
2 5 (4.50%) Self-Motivation
3 3 (2.70%) CMDB
3 3 (2.70%) Computer Science
3 3 (2.70%) PMI
3 3 (2.70%) User Experience
4 2 (1.80%) Data Centre
4 2 (1.80%) Virtual Team
5 1 (0.90%) Digital Signage
5 1 (0.90%) Driving Licence
5 1 (0.90%) Enterprise Software
5 1 (0.90%) Fintech
5 1 (0.90%) NHS
5 1 (0.90%) Online Games
5 1 (0.90%) Video Conferencing
Operating Systems
1 13 (11.71%) Windows
2 4 (3.60%) Windows 10
2 4 (3.60%) Windows 7
2 4 (3.60%) Windows Server
3 3 (2.70%) Windows Server 2008
3 3 (2.70%) Windows Server 2012
4 1 (0.90%) HPUX
4 1 (0.90%) Linux
4 1 (0.90%) Solaris
4 1 (0.90%) Unix
Processes & Methodologies
1 73 (65.77%) ITIL
2 61 (54.95%) Service Delivery
3 48 (43.24%) Service Management
4 17 (15.32%) Change Management
4 17 (15.32%) ITIL V3
4 17 (15.32%) Service Delivery Management
5 16 (14.41%) ITSM
6 15 (13.51%) Continuous Improvement
7 14 (12.61%) Service Design
8 12 (10.81%) Project Management
9 11 (9.91%) Information Security
9 11 (9.91%) Stakeholder Management
10 10 (9.01%) Incident Management
10 10 (9.01%) Line Management
11 9 (8.11%) Collaborative Working
11 9 (8.11%) Problem Management
12 8 (7.21%) Agile Software Development
12 8 (7.21%) Coaching
12 8 (7.21%) Risk Management
13 7 (6.31%) Presales
Programming Languages
1 4 (3.60%) SQL
Qualifications
1 16 (14.41%) ITIL Certification
2 11 (9.91%) Degree
3 5 (4.50%) Microsoft Certification
4 3 (2.70%) PMI Certification
5 2 (1.80%) ITIL Foundation Certificate
5 2 (1.80%) MCSE
6 1 (0.90%) PRINCE2 Certification
6 1 (0.90%) PRINCE2 Practitioner
6 1 (0.90%) SC Cleared
6 1 (0.90%) Security Cleared
Quality Assurance & Compliance
1 38 (34.23%) SLA
2 3 (2.70%) PMO
3 2 (1.80%) ISO/IEC 20000
System Software
1 10 (9.01%) Active Directory
2 4 (3.60%) VMware Infrastructure
3 3 (2.70%) Hyper-V
3 3 (2.70%) Terminal Services
4 1 (0.90%) XenApp
Systems Management
1 4 (3.60%) SCCM
2 2 (1.80%) MOM
2 2 (1.80%) Nagios
Vendors
1 20 (18.02%) Microsoft
2 13 (11.71%) Citrix
3 7 (6.31%) VMware
4 5 (4.50%) ServiceNow
5 4 (3.60%) Cisco
6 3 (2.70%) Salesforce.com
6 3 (2.70%) SAP
7 2 (1.80%) Dynatrace
7 2 (1.80%) New Relic
7 2 (1.80%) Oracle
7 2 (1.80%) SolarWinds
8 1 (0.90%) BT
8 1 (0.90%) Epicor
8 1 (0.90%) HP
8 1 (0.90%) IFS
8 1 (0.90%) Meraki
8 1 (0.90%) NEC
8 1 (0.90%) Openreach
8 1 (0.90%) Sage
8 1 (0.90%) Sophos