Period
to 15 August 2018

The median annual salary for a Service Manager was £50,000 in advertised job vacancies in the North West during the 6 months to 15 August 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Services Manager
England > North West
6 months to
15 Aug 2018
Same period 2017 Same period 2016
Rank 227 240 197
Rank change year-on-year +13 -43 +7
Permanent jobs requiring a Service Manager 135 145 160
As % of all permanent IT jobs advertised in the North West 1.11% 1.10% 1.38%
As % of the Job Titles category 1.15% 1.14% 1.42%
Number of salaries quoted 96 107 128
North West median annual salary £50,000 £39,250 £45,000
Median salary % change year-on-year +27.39% -12.78% -2.17%
10th Percentile £32,500 £27,650 £36,775
90th Percentile £63,750 £61,250 £63,750
England median annual salary £50,000 £50,000 £50,000

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the North West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
North West
Permanent vacancies in the North West with a recognized job title 11,770 12,757 11,273
% of permanent IT jobs with a recognized job title 96.83% 96.70% 97.36%
Number of salaries quoted 9,550 10,380 9,509
North West median annual salary £42,500 £40,000 £40,000
Median salary % change year-on-year +6.25% - -
10th Percentile £25,000 £25,000 £23,750
90th Percentile £67,000 £62,500 £61,250
England median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

Service Manager
Job Vacancy Trend in the North West

Job postings that featured Service Manager in the job title as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for Service Manager in the North West

Service Manager
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Manager in the North West.

Salary trend for Service Manager in the North West

Service Manager
Salary Histogram in the North West

The salary distribution of IT jobs citing Service Manager in the North West over the 6 months to 15 August 2018.

Salary histogram for Service Manager in the North West

Service Manager
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Manager within the North West region over the 6 months to 15 August 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -1 51 £47,500 +26.67% 5
Cheshire -6 51 £50,000 +11.11% 1
Merseyside +21 13 £41,372 +33.46%
Lancashire +13 12 £50,000 +17.65% 4
Cumbria - 1 - - 1
Service Manager
England

Service Manager Skill Set
Top 30 Co-occurring IT Skills in the North West

For the 6 months to 15 August 2018, Service Manager job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North West region featuring Service Manager in the job title.

1 92 (68.15%) ITIL
2 63 (46.67%) Service Management
3 62 (45.93%) Service Delivery
4 49 (36.30%) SLA
5 24 (17.78%) Finance
5 24 (17.78%) Microsoft
6 20 (14.81%) Change Management
6 20 (14.81%) ITIL V3
7 19 (14.07%) ITSM
8 18 (13.33%) Risk Management
9 17 (12.59%) Stakeholder Management
9 17 (12.59%) Continuous Improvement
10 16 (11.85%) Problem Management
10 16 (11.85%) Service Design
11 14 (10.37%) Banking
11 14 (10.37%) Law
11 14 (10.37%) Incident Management
11 14 (10.37%) Investment Banking
11 14 (10.37%) Wealth Management
11 14 (10.37%) Office 365
12 13 (9.63%) ITIL Certification
13 12 (8.89%) Windows
13 12 (8.89%) Line Management
13 12 (8.89%) Service Delivery Management
14 11 (8.15%) Citrix
15 10 (7.41%) Retail
15 10 (7.41%) Project Management
15 10 (7.41%) Telecoms
15 10 (7.41%) SharePoint
15 10 (7.41%) Skype

Service Manager Skill Set
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (7.41%) SharePoint
2 9 (6.67%) Skype for Business
3 5 (3.70%) Exchange Server 2010
3 5 (3.70%) Exchange Server 2013
3 5 (3.70%) MS Exchange
Applications
1 8 (5.93%) Microsoft Excel
2 7 (5.19%) Microsoft PowerPoint
3 6 (4.44%) Microsoft Office
3 6 (4.44%) MS Visio
4 2 (1.48%) Microsoft Project
Business Applications
1 1 (0.74%) Dynamics AX
Cloud Services
1 14 (10.37%) Office 365
2 6 (4.44%) Microsoft Azure
3 4 (2.96%) Amazon AWS
3 4 (2.96%) IaaS
4 3 (2.22%) OneDrive
5 2 (1.48%) SaaS
6 1 (0.74%) Dynamics 365
6 1 (0.74%) G Suite
Communications & Networking
1 10 (7.41%) Skype
2 6 (4.44%) WAN
3 4 (2.96%) Unified Communications
4 3 (2.22%) LAN
4 3 (2.22%) SAN
4 3 (2.22%) Value-Added Service
5 1 (0.74%) DHCP
5 1 (0.74%) DNS
5 1 (0.74%) Internet
5 1 (0.74%) NAS
5 1 (0.74%) Network Security
5 1 (0.74%) SMS
5 1 (0.74%) VoIP
Database & Business Intelligence
1 3 (2.22%) SQL Server
2 1 (0.74%) RDBMS
2 1 (0.74%) Relational Database
General
1 24 (17.78%) Finance
2 14 (10.37%) Banking
2 14 (10.37%) Investment Banking
2 14 (10.37%) Law
3 10 (7.41%) Retail
3 10 (7.41%) Telecoms
4 4 (2.96%) Advertising
5 3 (2.22%) Billing
6 2 (1.48%) Automotive
6 2 (1.48%) Back Office
6 2 (1.48%) Local Government
6 2 (1.48%) Marketing
6 2 (1.48%) Publishing
6 2 (1.48%) Retail Banking
7 1 (0.74%) Financial Institution
7 1 (0.74%) Games
Libraries, Frameworks & Software Standards
1 1 (0.74%) Flash
1 1 (0.74%) Web Services
Miscellaneous
1 5 (3.70%) Analytical Skills
1 5 (3.70%) Data Centre
1 5 (3.70%) Self-Motivation
2 4 (2.96%) Management Information System
2 4 (2.96%) Virtual Team
3 3 (2.22%) CMDB
3 3 (2.22%) PMI
4 2 (1.48%) Computer Science
4 2 (1.48%) User Experience
4 2 (1.48%) Video Conferencing
5 1 (0.74%) Digital Signage
5 1 (0.74%) NHS
5 1 (0.74%) Online Games
Operating Systems
1 12 (8.89%) Windows
2 6 (4.44%) Windows Server
3 5 (3.70%) Windows Server 2008
3 5 (3.70%) Windows Server 2012
4 3 (2.22%) Windows 10
5 2 (1.48%) Linux
5 2 (1.48%) Windows 7
6 1 (0.74%) HPUX
6 1 (0.74%) Solaris
6 1 (0.74%) Unix
Processes & Methodologies
1 92 (68.15%) ITIL
2 63 (46.67%) Service Management
3 62 (45.93%) Service Delivery
4 20 (14.81%) Change Management
4 20 (14.81%) ITIL V3
5 19 (14.07%) ITSM
6 18 (13.33%) Risk Management
7 17 (12.59%) Continuous Improvement
7 17 (12.59%) Stakeholder Management
8 16 (11.85%) Problem Management
8 16 (11.85%) Service Design
9 14 (10.37%) Incident Management
9 14 (10.37%) Wealth Management
10 12 (8.89%) Line Management
10 12 (8.89%) Service Delivery Management
11 10 (7.41%) Project Management
12 9 (6.67%) Collaborative Working
12 9 (6.67%) Service Desk Management
13 8 (5.93%) Coaching
13 8 (5.93%) Stakeholder Engagement
Programming Languages
1 4 (2.96%) SQL
Qualifications
1 13 (9.63%) ITIL Certification
2 8 (5.93%) Degree
3 5 (3.70%) Microsoft Certification
4 4 (2.96%) ITIL Foundation Certificate
5 3 (2.22%) PMI Certification
6 2 (1.48%) MCSE
7 1 (0.74%) CCNP
7 1 (0.74%) Cisco Certification
7 1 (0.74%) ISEB
7 1 (0.74%) SC Cleared
7 1 (0.74%) Security Cleared
Quality Assurance & Compliance
1 49 (36.30%) SLA
2 5 (3.70%) PMO
3 3 (2.22%) GDPR
3 3 (2.22%) ISO/IEC 20000
System Software
1 9 (6.67%) Active Directory
2 3 (2.22%) VMware Infrastructure
3 2 (1.48%) Hyper-V
3 2 (1.48%) Terminal Services
4 1 (0.74%) XenApp
Systems Management
1 2 (1.48%) MOM
1 2 (1.48%) Nagios
1 2 (1.48%) SCCM
Vendors
1 24 (17.78%) Microsoft
2 11 (8.15%) Citrix
3 7 (5.19%) ServiceNow
4 6 (4.44%) VMware
5 4 (2.96%) Cisco
6 3 (2.22%) Salesforce.com
6 3 (2.22%) SAP
7 2 (1.48%) Dynatrace
7 2 (1.48%) New Relic
7 2 (1.48%) Oracle
7 2 (1.48%) SolarWinds
7 2 (1.48%) Wyse
8 1 (0.74%) Avaya
8 1 (0.74%) Cadence
8 1 (0.74%) Capita
8 1 (0.74%) Epicor
8 1 (0.74%) HP
8 1 (0.74%) IFS
8 1 (0.74%) Nortel
8 1 (0.74%) Sage