Period
to 18 October 2018

The median annual salary for a Service Manager was £50,000 in advertised job vacancies in the North West during the 6 months to 18 October 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Services Manager
England > North West
6 months to
18 Oct 2018
Same period 2017 Same period 2016
Rank 223 234 207
Rank change year-on-year +11 -27 -30
Permanent jobs requiring a Service Manager 138 137 156
As % of all permanent IT jobs advertised in the North West 1.17% 1.07% 1.28%
As % of the Job Titles category 1.21% 1.11% 1.32%
Number of salaries quoted 93 91 132
North West median annual salary £50,000 £42,500 £45,000
Median salary % change year-on-year +17.65% -5.56% -
10th Percentile £34,050 £27,500 £36,325
90th Percentile £71,824 £58,750 £65,000
England median annual salary £50,000 £52,500 £50,000
% change year-on-year -4.76% +5.00% -3.85%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the North West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
North West
Permanent vacancies in the North West with a recognized job title 11,373 12,357 11,856
% of permanent IT jobs with a recognized job title 96.70% 96.68% 97.26%
Number of salaries quoted 9,185 9,900 9,995
North West median annual salary £45,000 £42,500 £40,000
Median salary % change year-on-year +5.88% +6.25% -
10th Percentile £25,000 £25,000 £24,750
90th Percentile £68,750 £63,750 £61,250
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +5.56%

Service Manager
Job Vacancy Trend in the North West

Job postings that featured Service Manager in the job title as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for Service Manager in the North West

Service Manager
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Manager in the North West.

Salary trend for Service Manager in the North West

Service Manager
Salary Histogram in the North West

The salary distribution of IT jobs citing Service Manager in the North West over the 6 months to 18 October 2018.

Salary histogram for Service Manager in the North West

Service Manager
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Manager within the North West region over the 6 months to 18 October 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -9 58 £49,750 +32.67% 12
Cheshire -7 48 £55,000 +15.79%
Lancashire +21 13 £49,248 +72.80% 2
Merseyside +6 12 £42,396 +30.45% 2
Service Manager
England

Service Manager Skill Set
Top 30 Co-occurring IT Skills in the North West

For the 6 months to 18 October 2018, Service Manager job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North West region featuring Service Manager in the job title.

1 101 (73.19%) ITIL
2 70 (50.72%) Service Management
3 67 (48.55%) Service Delivery
4 45 (32.61%) SLA
5 37 (26.81%) Stakeholder Management
6 30 (21.74%) ITSM
7 27 (19.57%) ITIL V3
8 26 (18.84%) Incident Management
8 26 (18.84%) Finance
8 26 (18.84%) Risk Management
9 24 (17.39%) Agile Software Development
10 23 (16.67%) Coaching
11 22 (15.94%) Mentoring
12 21 (15.22%) Line Management
12 21 (15.22%) Problem Management
12 21 (15.22%) Microsoft
13 20 (14.49%) Change Management
14 19 (13.77%) Banking
14 19 (13.77%) Law
14 19 (13.77%) Investment Banking
14 19 (13.77%) Wealth Management
15 17 (12.32%) Service Delivery Management
15 17 (12.32%) Project Management
16 16 (11.59%) Supplier Management
16 16 (11.59%) Analytical Skills
17 15 (10.87%) Process Improvement
18 13 (9.42%) Continuous Improvement
18 13 (9.42%) People Management
18 13 (9.42%) Windows
19 12 (8.70%) Problem-Solving

Service Manager Skill Set
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (5.07%) SharePoint
2 5 (3.62%) Exchange Server 2010
2 5 (3.62%) Exchange Server 2013
2 5 (3.62%) MS Exchange
3 4 (2.90%) Skype for Business
Applications
1 10 (7.25%) Microsoft Excel
2 9 (6.52%) Microsoft Office
2 9 (6.52%) Microsoft PowerPoint
3 7 (5.07%) MS Visio
Business Applications
1 1 (0.72%) Dynamics AX
Cloud Services
1 11 (7.97%) Office 365
2 8 (5.80%) SaaS
3 3 (2.17%) Microsoft Azure
4 1 (0.72%) Amazon AWS
4 1 (0.72%) Dynamics 365
4 1 (0.72%) G Suite
4 1 (0.72%) IaaS
Communications & Networking
1 5 (3.62%) Skype
2 4 (2.90%) Internet
2 4 (2.90%) SAN
2 4 (2.90%) WAN
3 3 (2.17%) LAN
4 2 (1.45%) SMS
5 1 (0.72%) DHCP
5 1 (0.72%) DNS
5 1 (0.72%) NAS
5 1 (0.72%) Network Security
5 1 (0.72%) Unified Communications
5 1 (0.72%) VoIP
Database & Business Intelligence
1 3 (2.17%) SQL Server
2 1 (0.72%) RDBMS
2 1 (0.72%) Relational Database
General
1 26 (18.84%) Finance
2 19 (13.77%) Banking
2 19 (13.77%) Investment Banking
2 19 (13.77%) Law
3 6 (4.35%) Advertising
4 5 (3.62%) Retail
5 4 (2.90%) Telecoms
6 3 (2.17%) Back Office
6 3 (2.17%) Billing
7 2 (1.45%) Automotive
7 2 (1.45%) Local Government
7 2 (1.45%) Marketing
7 2 (1.45%) Publishing
8 1 (0.72%) Games
Libraries, Frameworks & Software Standards
1 2 (1.45%) Flash
1 2 (1.45%) Software Packaging
2 1 (0.72%) Web Services
Miscellaneous
1 16 (11.59%) Analytical Skills
2 8 (5.80%) Data Centre
2 8 (5.80%) Virtual Team
3 7 (5.07%) User Experience
4 5 (3.62%) Video Conferencing
5 3 (2.17%) CMDB
5 3 (2.17%) PMI
6 2 (1.45%) Computer Science
6 2 (1.45%) Fat Client
6 2 (1.45%) Handset
6 2 (1.45%) Management Information System
6 2 (1.45%) Self-Motivation
6 2 (1.45%) Smartphone
6 2 (1.45%) Thin Client
7 1 (0.72%) Digital Signage
7 1 (0.72%) NHS
7 1 (0.72%) Online Games
Operating Systems
1 13 (9.42%) Windows
2 8 (5.80%) Windows Server
3 7 (5.07%) Windows Server 2012
4 5 (3.62%) Windows Server 2008
5 2 (1.45%) Linux
5 2 (1.45%) Windows 10
6 1 (0.72%) HPUX
6 1 (0.72%) Solaris
6 1 (0.72%) Unix
Processes & Methodologies
1 101 (73.19%) ITIL
2 70 (50.72%) Service Management
3 67 (48.55%) Service Delivery
4 37 (26.81%) Stakeholder Management
5 30 (21.74%) ITSM
6 27 (19.57%) ITIL V3
7 26 (18.84%) Incident Management
7 26 (18.84%) Risk Management
8 24 (17.39%) Agile Software Development
9 23 (16.67%) Coaching
10 22 (15.94%) Mentoring
11 21 (15.22%) Line Management
11 21 (15.22%) Problem Management
12 20 (14.49%) Change Management
13 19 (13.77%) Wealth Management
14 17 (12.32%) Project Management
14 17 (12.32%) Service Delivery Management
15 16 (11.59%) Supplier Management
16 15 (10.87%) Process Improvement
17 13 (9.42%) Continuous Improvement
Programming Languages
1 4 (2.90%) SQL
Qualifications
1 7 (5.07%) ITIL Certification
2 5 (3.62%) ITIL Foundation Certificate
3 3 (2.17%) Degree
3 3 (2.17%) PMI Certification
4 2 (1.45%) ISEB
4 2 (1.45%) MCSE
4 2 (1.45%) Microsoft Certification
5 1 (0.72%) CCNP
5 1 (0.72%) Cisco Certification
5 1 (0.72%) SC Cleared
5 1 (0.72%) Security Cleared
Quality Assurance & Compliance
1 45 (32.61%) SLA
2 7 (5.07%) GDPR
2 7 (5.07%) ISO/IEC 20000
3 2 (1.45%) ISO/IEC 27001
3 2 (1.45%) PMO
3 2 (1.45%) QA
System Software
1 7 (5.07%) Active Directory
2 4 (2.90%) VMware Infrastructure
3 3 (2.17%) XenApp
4 2 (1.45%) Hyper-V
4 2 (1.45%) Terminal Services
4 2 (1.45%) XenDesktop
Systems Management
1 2 (1.45%) MOM
1 2 (1.45%) Nagios
Vendors
1 21 (15.22%) Microsoft
2 7 (5.07%) Citrix
2 7 (5.07%) ServiceNow
2 7 (5.07%) VMware
3 4 (2.90%) Cisco
3 4 (2.90%) Wyse
4 3 (2.17%) Avaya
5 2 (1.45%) Cadence
5 2 (1.45%) Dynatrace
5 2 (1.45%) New Relic
5 2 (1.45%) Oracle
5 2 (1.45%) SolarWinds
5 2 (1.45%) Verint
6 1 (0.72%) Epicor
6 1 (0.72%) HP
6 1 (0.72%) IFS
6 1 (0.72%) Nortel
6 1 (0.72%) Sage
6 1 (0.72%) Salesforce.com
6 1 (0.72%) SAP