The median annual salary for a Support Technician was £22,000 in advertised job vacancies in the North West during the 3 months to 27 June 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Technician
England / North West
3 months to
27 Jun 2017
Same period 2016 Same period 2015
Rank 240 204 220
Rank change year-on-year -36 +16  
Permanent jobs requiring a Support Technician 37 33 30
As % of all permanent IT jobs advertised in the North West 0.54% 0.59% 0.48%
As % of the Job Titles category 0.56% 0.60% 0.49%
Number of salaries quoted 32 27 22
Median salary £22,000 £22,000 £22,750
Median salary % change year-on-year - -3.29%  
90% offered a salary of more than £17,100 £18,600 £18,600
10% offered a salary of more than £27,500 £23,700 £45,000
UK excluding London median salary £22,500 £22,000 £21,500
% change year-on-year +2.27% +2.32%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in the North West. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
North West
Permanent job vacancies with a job title containing a recognized job role 6631 5495 6111
As % of all permanent IT job vacancies advertised in the North West 96.58% 97.78% 96.88%
Number of salaries quoted 5421 4663 4986
Median salary £40,000 £40,000 £40,000
90% offered a salary of more than £25,000 £25,000 £25,000
10% offered a salary of more than £60,000 £55,000 £57,500
UK excluding London median salary £42,500 £41,500 £40,000
% change year-on-year +2.40% +3.75%  

Support Technician
Job Vacancy Trend in the North West

The job posting trend of jobs advertised in the North West that featured Support Technician in the job title.

Job vacancy trend for Support Technician in the North West

Support Technician
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Technician in the North West.

Salary trend for Support Technician in the North West

Support Technician
Salary Histogram in the North West

The salary distribution of IT jobs citing Support Technician in the North West over the 3 months to 27 June 2017.

Salary histogram for Support Technician in the North West

Support Technician
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Technician within the North West region over the 3 months to 27 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -32 20 £23,250 +16.25% 3
Cheshire -26 11 £21,000 -4.54% 3
Lancashire +6 6 £17,500 -27.08% 1
Support Technician
England

Support Technician Skill Set
Top 30 Co-occurring IT Skills in the North West

For the 6 months to 27 June 2017, Support Technician job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North West region featuring Support Technician in the job title.

1 38 (77.55%) Windows
2 30 (61.22%) Active Directory
3 29 (59.18%) Microsoft
4 21 (42.86%) MS Exchange
5 20 (40.82%) ITIL
6 17 (34.69%) Cisco
7 16 (32.65%) Windows 7
8 15 (30.61%) Microsoft Office
9 12 (24.49%) SLA
9 12 (24.49%) CMDB
10 10 (20.41%) Windows Server
11 9 (18.37%) Windows 8
12 8 (16.33%) SQL
12 8 (16.33%) Windows Server 2003
13 7 (14.29%) Terminal Services
13 7 (14.29%) Time Management
14 6 (12.24%) VMware
14 6 (12.24%) Degree
14 6 (12.24%) WAN
14 6 (12.24%) Exchange Server 2010
15 5 (10.20%) Driving Licence
15 5 (10.20%) LAN
15 5 (10.20%) Configuration Management
15 5 (10.20%) Citrix
15 5 (10.20%) ITIL Certification
15 5 (10.20%) Apple
15 5 (10.20%) Service Management
15 5 (10.20%) Service Delivery
15 5 (10.20%) Terminal Server
15 5 (10.20%) Retail

Support Technician Skill Set
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 21 (42.86%) MS Exchange
2 6 (12.24%) Exchange Server 2010
3 3 (6.12%) JBoss
4 2 (4.08%) IBM Notes
4 2 (4.08%) MindAlign
4 2 (4.08%) Office Communications Server
4 2 (4.08%) Skype for Business
5 1 (2.04%) Exchange Server 2003
5 1 (2.04%) Tomcat
5 1 (2.04%) WordPress
Applications
1 15 (30.61%) Microsoft Office
2 2 (4.08%) Microsoft Excel
Business Applications
1 2 (4.08%) Sage 1000
Cloud Services
1 2 (4.08%) Amazon AWS
1 2 (4.08%) Office 365
2 1 (2.04%) Cloud Computing
2 1 (2.04%) G Suite
2 1 (2.04%) Microsoft Azure
Communications & Networking
1 6 (12.24%) WAN
2 5 (10.20%) LAN
3 3 (6.12%) VoIP
4 2 (4.08%) ADSL
4 2 (4.08%) Broadband
4 2 (4.08%) Ethernet
4 2 (4.08%) Firewall
4 2 (4.08%) FTP
4 2 (4.08%) HTTP
4 2 (4.08%) SMTP
4 2 (4.08%) TCP/IP
4 2 (4.08%) VPN
5 1 (2.04%) DHCP
5 1 (2.04%) DNS
5 1 (2.04%) Remote Desktop
5 1 (2.04%) WLAN
Database & Business Intelligence
1 1 (2.04%) FileMaker
General
1 5 (10.20%) Retail
2 3 (6.12%) Finance
2 3 (6.12%) Telecoms
3 2 (4.08%) Games
4 1 (2.04%) Manufacturing
Libraries, Frameworks & Software Standards
1 2 (4.08%) JMS
1 2 (4.08%) XMPP
2 1 (2.04%) .NET
2 1 (2.04%) HTML
2 1 (2.04%) Middleware
Miscellaneous
1 12 (24.49%) CMDB
2 5 (10.20%) Driving Licence
3 4 (8.16%) iPad
3 4 (8.16%) User Experience
4 3 (6.12%) EPoS
5 2 (4.08%) Analytical Skills
5 2 (4.08%) Computer Science
Operating Systems
1 38 (77.55%) Windows
2 16 (32.65%) Windows 7
3 10 (20.41%) Windows Server
4 9 (18.37%) Windows 8
5 8 (16.33%) Windows Server 2003
6 3 (6.12%) Linux
7 2 (4.08%) Unix
7 2 (4.08%) Windows Server 2012
8 1 (2.04%) AIX
8 1 (2.04%) Windows 10
8 1 (2.04%) Windows Server 2008
8 1 (2.04%) Windows Vista
8 1 (2.04%) Windows XP
Processes & Methodologies
1 20 (40.82%) ITIL
2 7 (14.29%) Time Management
3 5 (10.20%) Configuration Management
3 5 (10.20%) Service Delivery
3 5 (10.20%) Service Management
4 4 (8.16%) Change Control
4 4 (8.16%) Change Management
4 4 (8.16%) Service Delivery Management
4 4 (8.16%) Software Distribution
5 3 (6.12%) ERP
5 3 (6.12%) Workflow
6 2 (4.08%) Capacity Planning
6 2 (4.08%) Chat Support
6 2 (4.08%) Fault Management
6 2 (4.08%) Incident Management
6 2 (4.08%) Performance Tuning
6 2 (4.08%) Process Improvement
6 2 (4.08%) Risk Management
6 2 (4.08%) Test Automation
6 2 (4.08%) Validation
Programming Languages
1 8 (16.33%) SQL
2 2 (4.08%) Java
2 2 (4.08%) PowerShell
3 1 (2.04%) C#
3 1 (2.04%) C++
Qualifications
1 6 (12.24%) Degree
2 5 (10.20%) ITIL Certification
3 3 (6.12%) Master's Degree
3 3 (6.12%) MCSE
3 3 (6.12%) Microsoft Certification
4 1 (2.04%) Cisco Certification
4 1 (2.04%) HND
4 1 (2.04%) SC Cleared
4 1 (2.04%) Security Cleared
Quality Assurance & Compliance
1 12 (24.49%) SLA
System Software
1 30 (61.22%) Active Directory
2 7 (14.29%) Terminal Services
3 5 (10.20%) Terminal Server
4 4 (8.16%) VMware Infrastructure
5 3 (6.12%) Microsoft Virtual Server
6 2 (4.08%) Sendmail
6 2 (4.08%) Virtual Machines
7 1 (2.04%) Docker
Systems Management
1 1 (2.04%) Kubernetes
1 1 (2.04%) WSUS
Vendors
1 29 (59.18%) Microsoft
2 17 (34.69%) Cisco
3 6 (12.24%) VMware
4 5 (10.20%) Apple
4 5 (10.20%) Citrix
5 3 (6.12%) Sage
6 2 (4.08%) CheckPoint
6 2 (4.08%) Lotus
6 2 (4.08%) Trend Micro
7 1 (2.04%) AppDynamics
7 1 (2.04%) Avaya
7 1 (2.04%) Google
7 1 (2.04%) Juniper
7 1 (2.04%) LANDesk
7 1 (2.04%) Panasonic
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