Period
to 20 November 2017

The median annual salary for a Support Technician was £21,000 in advertised job vacancies in the North West during the 6 months to 20 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Technician
England > North West
6 months to
20 Nov 2017
Same period 2016 Same period 2015
Rank 316 268 272
Rank change year-on-year -48 +4 +57
Permanent jobs requiring a Support Technician 58 97 95
As % of all permanent IT jobs advertised in the North West 0.44% 0.79% 0.73%
As % of the Job Titles category 0.45% 0.81% 0.75%
Number of salaries quoted 44 97 65
North West median annual salary £21,000 £22,000 £22,500
Median salary % change year-on-year -4.55% -2.22% -
10th Percentile £16,500 £18,500 £17,000
90th Percentile £28,000 £29,650 £45,000
England median annual salary £23,500 £24,000 £24,000
% change year-on-year -2.08% - -2.04%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the North West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
North West
Permanent vacancies in the North West with a recognized job title 12799 11927 12584
% of permanent IT jobs with a recognized job title 96.59% 97.01% 96.58%
Number of salaries quoted 10256 10029 10440
North West median annual salary £42,500 £40,000 £40,000
Median salary % change year-on-year +6.25% - +6.67%
10th Percentile £25,000 £25,000 £23,000
90th Percentile £65,000 £61,250 £58,750
England median annual salary £50,000 £47,500 £46,000
% change year-on-year +5.26% +3.26% +2.22%

Support Technician
Job Vacancy Trend in the North West

Job postings that featured Support Technician in the job title as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for Support Technician in the North West

Support Technician
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Technician in the North West.

Salary trend for Support Technician in the North West

Support Technician
Salary Histogram in the North West

The salary distribution of IT jobs citing Support Technician in the North West over the 6 months to 20 November 2017.

Salary histogram for Support Technician in the North West

Support Technician
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Technician within the North West region over the 6 months to 20 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -34 25 £23,250 +3.33% 3
Cheshire -50 18 £20,750 -5.68% 2
Lancashire +7 12 £17,000 -32.00%
Merseyside +19 2 £29,000 +31.82% 3
Cumbria - 1 £28,000 -
Support Technician
England

Support Technician Skill Set
Top 30 Co-occurring IT Skills in the North West

For the 6 months to 20 November 2017, Support Technician job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North West region featuring Support Technician in the job title.

1 38 (65.52%) Windows
2 32 (55.17%) Microsoft
3 27 (46.55%) Active Directory
4 18 (31.03%) MS Exchange
4 18 (31.03%) Windows Server
5 17 (29.31%) ITIL
6 13 (22.41%) SQL
7 12 (20.69%) Microsoft Office
7 12 (20.69%) Windows 7
8 10 (17.24%) Degree
8 10 (17.24%) Cisco
9 8 (13.79%) Time Management
9 8 (13.79%) VMware
9 8 (13.79%) iPad
10 7 (12.07%) Driving Licence
11 6 (10.34%) SLA
11 6 (10.34%) Linux
11 6 (10.34%) Windows Server 2012
12 5 (8.62%) Incident Management
12 5 (8.62%) Windows Server 2008
12 5 (8.62%) TCP/IP
12 5 (8.62%) Microsoft Certification
12 5 (8.62%) Change Management
13 4 (6.90%) Workflow
13 4 (6.90%) CMDB
13 4 (6.90%) Terminal Services
13 4 (6.90%) MCSE
13 4 (6.90%) LAN
13 4 (6.90%) Microsoft Excel
13 4 (6.90%) ERP

Support Technician Skill Set
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 18 (31.03%) MS Exchange
2 3 (5.17%) Exchange Server 2010
2 3 (5.17%) IIS
2 3 (5.17%) JBoss
2 3 (5.17%) WordPress
3 2 (3.45%) MindAlign
3 2 (3.45%) Office Communications Server
3 2 (3.45%) Skype for Business
4 1 (1.72%) IBM Notes
4 1 (1.72%) SharePoint
4 1 (1.72%) Tomcat
Applications
1 12 (20.69%) Microsoft Office
2 4 (6.90%) Microsoft Excel
3 1 (1.72%) Microsoft Project
3 1 (1.72%) MS Visio
Business Applications
1 3 (5.17%) Sage 1000
Cloud Services
1 2 (3.45%) Amazon AWS
1 2 (3.45%) GitHub
2 1 (1.72%) Cloud Computing
2 1 (1.72%) G Suite
2 1 (1.72%) Microsoft Azure
2 1 (1.72%) Office 365
Communications & Networking
1 5 (8.62%) TCP/IP
2 4 (6.90%) LAN
3 3 (5.17%) VPN
3 3 (5.17%) WAN
4 2 (3.45%) Wi-Fi
5 1 (1.72%) DHCP
5 1 (1.72%) DNS
5 1 (1.72%) Ethernet
5 1 (1.72%) Firewall
5 1 (1.72%) FTP
5 1 (1.72%) HTTP
5 1 (1.72%) Intranet
5 1 (1.72%) IP Telephony
5 1 (1.72%) LDAP
5 1 (1.72%) Remote Desktop
5 1 (1.72%) SAN
5 1 (1.72%) SMTP
5 1 (1.72%) VoIP
5 1 (1.72%) WebEx
5 1 (1.72%) Wireless
Database & Business Intelligence
1 1 (1.72%) QlikView
Development Applications
1 2 (3.45%) Git (software)
1 2 (3.45%) JIRA
1 2 (3.45%) TeamCity
General
1 3 (5.17%) Banking
2 2 (3.45%) Finance
2 2 (3.45%) Legal
2 2 (3.45%) Manufacturing
2 2 (3.45%) Retail
3 1 (1.72%) Back Office
3 1 (1.72%) German Language
3 1 (1.72%) Investment Banking
Libraries, Frameworks & Software Standards
1 4 (6.90%) .NET
2 3 (5.17%) ASP.NET
2 3 (5.17%) XML
3 2 (3.45%) HTML
3 2 (3.45%) JMS
3 2 (3.45%) XMPP
4 1 (1.72%) Middleware
Miscellaneous
1 8 (13.79%) iPad
2 7 (12.07%) Driving Licence
3 4 (6.90%) CMDB
4 3 (5.17%) Analytical Skills
4 3 (5.17%) Computer Science
4 3 (5.17%) User Experience
5 1 (1.72%) Clustering
5 1 (1.72%) Enterprise Software
5 1 (1.72%) EPoS
5 1 (1.72%) Management Information System
Operating Systems
1 38 (65.52%) Windows
2 18 (31.03%) Windows Server
3 12 (20.69%) Windows 7
4 6 (10.34%) Linux
4 6 (10.34%) Windows Server 2012
5 5 (8.62%) Windows Server 2008
6 4 (6.90%) Windows 8
7 3 (5.17%) Mac OS
7 3 (5.17%) Windows 10
7 3 (5.17%) Windows Server 2003
8 2 (3.45%) Red Hat Enterprise Linux
8 2 (3.45%) Unix
8 2 (3.45%) Windows XP
9 1 (1.72%) AIX
Processes & Methodologies
1 17 (29.31%) ITIL
2 8 (13.79%) Time Management
3 5 (8.62%) Change Management
3 5 (8.62%) Incident Management
4 4 (6.90%) ERP
4 4 (6.90%) Workflow
5 3 (5.17%) Capacity Planning
5 3 (5.17%) Continuous Improvement
5 3 (5.17%) Performance Monitoring
5 3 (5.17%) Performance Tuning
5 3 (5.17%) Process Improvement
5 3 (5.17%) Project Management
5 3 (5.17%) Risk Management
5 3 (5.17%) Stakeholder Management
6 2 (3.45%) Agile Software Development
6 2 (3.45%) Asset Management
6 2 (3.45%) Chat Support
6 2 (3.45%) Collaborative Working
6 2 (3.45%) Hardware Maintenance
6 2 (3.45%) Mentoring
Programming Languages
1 13 (22.41%) SQL
2 3 (5.17%) PowerShell
2 3 (5.17%) VB.NET
3 2 (3.45%) Java
4 1 (1.72%) C#
4 1 (1.72%) C++
4 1 (1.72%) VBScript
Qualifications
1 10 (17.24%) Degree
2 5 (8.62%) Microsoft Certification
3 4 (6.90%) MCSE
4 3 (5.17%) Master's Degree
5 1 (1.72%) CCNA
5 1 (1.72%) Cisco Certification
5 1 (1.72%) Computer Science Degree
5 1 (1.72%) HND
5 1 (1.72%) MCITP
5 1 (1.72%) MCP
Quality Assurance & Compliance
1 6 (10.34%) SLA
2 2 (3.45%) PMO
3 1 (1.72%) PCI DSS
3 1 (1.72%) Sarbanes-Oxley
System Software
1 27 (46.55%) Active Directory
2 4 (6.90%) Terminal Services
2 4 (6.90%) VMware Infrastructure
3 3 (5.17%) Microsoft Virtual Server
3 3 (5.17%) Virtual Machines
4 2 (3.45%) Hyper-V
4 2 (3.45%) VMware ESXi
4 2 (3.45%) vSphere
5 1 (1.72%) Docker
5 1 (1.72%) Sendmail
Systems Management
1 2 (3.45%) SCCM
2 1 (1.72%) Failover Clustering
2 1 (1.72%) Kubernetes
2 1 (1.72%) SCVMM
Vendors
1 32 (55.17%) Microsoft
2 10 (17.24%) Cisco
3 8 (13.79%) VMware
4 3 (5.17%) LANDesk
4 3 (5.17%) Sage
5 1 (1.72%) AppDynamics
5 1 (1.72%) Apple
5 1 (1.72%) Avaya
5 1 (1.72%) CheckPoint
5 1 (1.72%) Citrix
5 1 (1.72%) Dell
5 1 (1.72%) Google
5 1 (1.72%) Lotus
5 1 (1.72%) Mitel
5 1 (1.72%) Oracle
5 1 (1.72%) Siebel
5 1 (1.72%) Trend Micro