The median annual salary for a Support Technician was £21,000 in advertised job vacancies in the North West during the 3 months to 26 March 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

3 months to
26 Mar 2017
Same period 2016 Same period 2015
Support Technician
England / North West
Rank 236 201 222
Rank change year-on-year -35 +21  
Permanent jobs requiring a Support Technician 12 34 34
As % of all permanent IT jobs advertised in the North West 0.20% 0.60% 0.52%
As % of the Job Titles category 0.20% 0.62% 0.53%
Number of salaries quoted 11 34 32
Median salary £21,000 £22,000 £24,500
Median salary % change year-on-year -4.54% -10.20%  
90% offered a salary of more than £19,000 £20,000 £18,000
10% offered a salary of more than £25,000 £24,000 £26,000
UK excluding London median salary £23,000 £23,000 £23,500
% change year-on-year - -2.12%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in the North West. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
North West
Permanent job vacancies with a job title containing a recognized job role 5866 5520 6369
As % of all permanent IT job vacancies advertised in the North West 96.77% 97.05% 96.78%
Number of salaries quoted 4895 4632 5135
Median salary £40,000 £40,000 £40,000
90% offered a salary of more than £25,000 £24,000 £24,000
10% offered a salary of more than £60,000 £55,000 £60,000
UK excluding London median salary £42,000 £41,500 £40,000
% change year-on-year +1.20% +3.75%  

Support Technician
Job Vacancy Trend in the North West

The job posting trend of jobs advertised in the North West that featured Support Technician in the job title.

Job vacancy trend for Support Technician in the North West

Support Technician
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Technician in the North West.

Salary trend for Support Technician in the North West

Support Technician
Salary Histogram in the North West

The salary distribution of IT jobs citing Support Technician in the North West over the 3 months to 26 March 2017.

Salary histogram for Support Technician in the North West

Support Technician
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Technician within the North West region over the 3 months to 26 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -38 9 £21,000 -4.54% 6
Cheshire +8 1 £35,000 +45.83% 2
Cumbria - 1 £22,000 -
Lancashire - 1 £19,000 - 1
Support Technician
England

Support Technician Skill Set
Top 30 Related IT Skills in the North West

For the 6 months to 26 March 2017, Support Technician job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North West region featuring Support Technician in the job title.

1 51 (70.83%) Windows
2 48 (66.67%) Active Directory
3 36 (50.00%) Microsoft
4 27 (37.50%) Windows 7
4 27 (37.50%) MS Exchange
5 23 (31.94%) Cisco
6 21 (29.17%) ITIL
6 21 (29.17%) Windows Server
7 18 (25.00%) MS Office
7 18 (25.00%) VMware
8 16 (22.22%) CMDB
8 16 (22.22%) MS Excel
8 16 (22.22%) SLA
9 15 (20.83%) VoIP
9 15 (20.83%) Microsoft Certification
9 15 (20.83%) Hyper-V
9 15 (20.83%) VMware Infrastructure
9 15 (20.83%) Office 365
10 14 (19.44%) Terminal Services
11 13 (18.06%) Windows 8
12 12 (16.67%) Windows Server 2008
13 11 (15.28%) DNS
14 10 (13.89%) TCP/IP
14 10 (13.89%) SQL Server
15 9 (12.50%) Windows Server 2012
16 8 (11.11%) Exchange Server 2010
16 8 (11.11%) SharePoint
16 8 (11.11%) WAN
16 8 (11.11%) DHCP
17 7 (9.72%) LAN

Support Technician Skill Set
Top Related IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 27 (37.50%) MS Exchange
2 8 (11.11%) Exchange Server 2010
2 8 (11.11%) SharePoint
3 4 (5.56%) Skype for Business
4 3 (4.17%) Exchange Server 2013
5 2 (2.78%) IIS
6 1 (1.39%) SharePoint 2013
Applications
1 18 (25.00%) MS Office
2 16 (22.22%) MS Excel
Business Applications
1 4 (5.56%) Line 50
1 4 (5.56%) Sage X3
2 1 (1.39%) Dynamics CRM
Cloud Services
1 15 (20.83%) Office 365
2 4 (5.56%) OneDrive
3 3 (4.17%) Mimecast
4 2 (2.78%) Amazon AWS
Communications & Networking
1 15 (20.83%) VoIP
2 11 (15.28%) DNS
3 10 (13.89%) TCP/IP
4 8 (11.11%) DHCP
4 8 (11.11%) WAN
5 7 (9.72%) Firewall
5 7 (9.72%) LAN
6 4 (5.56%) Skype
6 4 (5.56%) VPN
7 3 (4.17%) BIG-IP
7 3 (4.17%) Cisco ASA
7 3 (4.17%) MPLS
7 3 (4.17%) VLAN
7 3 (4.17%) Wireless
8 2 (2.78%) ADSL
8 2 (2.78%) Broadband
8 2 (2.78%) Ethernet
8 2 (2.78%) Internet
8 2 (2.78%) NAS
8 2 (2.78%) SAN
Database & Business Intelligence
1 10 (13.89%) SQL Server
2 4 (5.56%) Power BI
3 3 (4.17%) SQL Server Analysis Services
3 3 (4.17%) SQL Server Reporting Services
4 1 (1.39%) FileMaker
General
1 7 (9.72%) Finance
2 4 (5.56%) Retail
3 3 (4.17%) Telecoms
4 1 (1.39%) Banking
4 1 (1.39%) Manufacturing
Libraries, Frameworks & Software Standards
1 2 (2.78%) Web Services
Miscellaneous
1 16 (22.22%) CMDB
2 2 (2.78%) Data Centre
2 2 (2.78%) Driving Licence
2 2 (2.78%) iPad
2 2 (2.78%) iPhone
2 2 (2.78%) Public Cloud
3 1 (1.39%) Mobile Computing
3 1 (1.39%) User Experience
Operating Systems
1 51 (70.83%) Windows
2 27 (37.50%) Windows 7
3 21 (29.17%) Windows Server
4 13 (18.06%) Windows 8
5 12 (16.67%) Windows Server 2008
6 9 (12.50%) Windows Server 2012
7 6 (8.33%) Windows Server 2003
8 4 (5.56%) Android
8 4 (5.56%) Apple iOS
9 3 (4.17%) Linux
10 2 (2.78%) Unix
11 1 (1.39%) AIX
11 1 (1.39%) Windows 10
11 1 (1.39%) Windows Vista
11 1 (1.39%) Windows XP
Processes & Methodologies
1 21 (29.17%) ITIL
2 7 (9.72%) Service Management
3 6 (8.33%) CRM
4 5 (6.94%) Service Delivery
5 4 (5.56%) Asset Management
5 4 (5.56%) Configuration Management
6 3 (4.17%) Incident Management
6 3 (4.17%) Issue Tracking
6 3 (4.17%) Time Management
6 3 (4.17%) Workflow
7 2 (2.78%) Agile Software Development
7 2 (2.78%) E-Commerce
7 2 (2.78%) Fault Management
7 2 (2.78%) High Availability
7 2 (2.78%) Server Virtualisation
7 2 (2.78%) Stakeholder Management
8 1 (1.39%) Business Analysis
8 1 (1.39%) Change Control
8 1 (1.39%) Service Desk Management
8 1 (1.39%) Software Distribution
Programming Languages
1 5 (6.94%) SQL
2 4 (5.56%) PowerShell
Qualifications
1 15 (20.83%) Microsoft Certification
2 6 (8.33%) ITIL Certification
2 6 (8.33%) MCITP
3 4 (5.56%) Degree
3 4 (5.56%) MCSA
3 4 (5.56%) MCSE
3 4 (5.56%) MCTS
4 3 (4.17%) Cisco Certification
4 3 (4.17%) VMware Certified Professional (VCP)
5 1 (1.39%) MCP
5 1 (1.39%) SC Cleared
5 1 (1.39%) Security Cleared
Quality Assurance & Compliance
1 16 (22.22%) SLA
System Software
1 48 (66.67%) Active Directory
2 15 (20.83%) Hyper-V
2 15 (20.83%) VMware Infrastructure
3 14 (19.44%) Terminal Services
4 4 (5.56%) Terminal Server
5 2 (2.78%) XenApp
6 1 (1.39%) VMware Server
6 1 (1.39%) vSphere
6 1 (1.39%) XenDesktop
Systems Management
1 4 (5.56%) PaperCut
2 2 (2.78%) Backup Exec
3 1 (1.39%) AirWatch
3 1 (1.39%) WSUS
Vendors
1 36 (50.00%) Microsoft
2 23 (31.94%) Cisco
3 18 (25.00%) VMware
4 7 (9.72%) Citrix
5 6 (8.33%) Sage
6 4 (5.56%) Siemens
7 3 (4.17%) F5
7 3 (4.17%) Meraki
8 2 (2.78%) Apple
8 2 (2.78%) Remedy
8 2 (2.78%) Symantec
8 2 (2.78%) Veeam
9 1 (1.39%) HP
9 1 (1.39%) Juniper
9 1 (1.39%) Panasonic
9 1 (1.39%) Salesforce.com
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