Period
to 23 November 2017

The median annual salary for a Support Technician was £23,500 in advertised job vacancies in England during the 6 months to 23 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Technician
UK > England
6 months to
23 Nov 2017
Same period 2016 Same period 2015
Rank 665 637 669
Rank change year-on-year -28 +32 -11
Permanent jobs requiring a Support Technician 552 644 718
As % of all permanent IT jobs advertised in England 0.33% 0.36% 0.35%
As % of the Job Titles category 0.34% 0.37% 0.36%
Number of salaries quoted 499 604 642
England median annual salary £23,500 £24,000 £24,000
Median salary % change year-on-year -2.08% - -2.79%
10th Percentile £18,750 £18,750 £17,525
90th Percentile £32,500 £33,750 £33,750
UK median annual salary £23,500 £24,000 £24,000
% change year-on-year -2.08% - -2.79%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
England
Permanent vacancies in England with a recognized job title 161572 172869 197438
% of permanent IT jobs with a recognized job title 95.72% 96.50% 96.51%
Number of salaries quoted 130677 145836 165635
England median annual salary £50,000 £47,500 £46,377
Median salary % change year-on-year +5.26% +2.42% +3.06%
10th Percentile £27,500 £27,250 £26,375
90th Percentile £78,750 £77,500 £75,000
UK median annual salary £48,000 £47,500 £45,000
% change year-on-year +1.05% +5.56% -

Support Technician
Job Vacancy Trend in England

Job postings that featured Support Technician in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for Support Technician in England

Support Technician
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Technician in England.

Salary trend for Support Technician in England

Support Technician
Salary Histogram in England

The salary distribution of IT jobs citing Support Technician in England over the 6 months to 23 November 2017.

Salary histogram for Support Technician in England

Support Technician
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Technician within the England region over the 6 months to 23 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East +38 136 £23,750 -5.00% 14
North of England -35 113 £22,000 -2.22% 16
East of England +18 92 £24,000 -6.80% 8
Midlands -14 76 £24,000 +6.67% 9
London -37 70 £26,000 -9.96% 15
South West +29 66 £23,500 +4.44% 7
North West -58 57 £21,000 -4.55% 11
Yorkshire +28 54 £22,000 -4.35% 4
East Midlands +38 39 £23,500 -2.08% 1
West Midlands -29 37 £25,000 +11.11% 8
North East +7 2 £23,750 +7.95% 1
Support Technician
UK

Support Technician Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 23 November 2017, Support Technician job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region featuring Support Technician in the job title.

1 402 (72.83%) Windows
2 296 (53.62%) Microsoft
3 291 (52.72%) Active Directory
4 174 (31.52%) Windows Server
5 160 (28.99%) Microsoft Office
6 138 (25.00%) Windows 7
7 124 (22.46%) MS Exchange
8 112 (20.29%) ITIL
9 106 (19.20%) VMware
10 102 (18.48%) Office 365
11 98 (17.75%) Windows 10
12 90 (16.30%) Windows Server 2012
13 89 (16.12%) SQL
14 76 (13.77%) TCP/IP
15 75 (13.59%) Windows Server 2008
16 62 (11.23%) Windows 8
17 60 (10.87%) DNS
18 57 (10.33%) Cisco
19 56 (10.14%) DHCP
20 55 (9.96%) SLA
20 55 (9.96%) Microsoft Certification
21 53 (9.60%) LAN
22 52 (9.42%) WAN
23 50 (9.06%) Firewall
24 48 (8.70%) VMware Infrastructure
24 48 (8.70%) Hyper-V
25 47 (8.51%) Degree
26 44 (7.97%) Citrix
27 43 (7.79%) Exchange Server 2010
28 42 (7.61%) Finance

Support Technician Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 124 (22.46%) MS Exchange
2 43 (7.79%) Exchange Server 2010
3 25 (4.53%) SharePoint
4 20 (3.62%) Exchange Server 2013
5 17 (3.08%) IIS
6 10 (1.81%) Exchange Server 2007
7 9 (1.63%) IBM Notes
7 9 (1.63%) JBoss
7 9 (1.63%) Skype for Business
7 9 (1.63%) WordPress
8 7 (1.27%) Exchange Server 2003
8 7 (1.27%) Tomcat
9 6 (1.09%) Apache
10 5 (0.91%) Joomla!
11 3 (0.54%) CMS
11 3 (0.54%) Umbraco
12 2 (0.36%) MindAlign
12 2 (0.36%) Office Communications Server
12 2 (0.36%) SharePoint Server
13 1 (0.18%) nginx
Applications
1 160 (28.99%) Microsoft Office
2 41 (7.43%) Microsoft Excel
3 19 (3.44%) Microsoft PowerPoint
4 16 (2.90%) MS Visio
5 4 (0.72%) Adobe Creative Suite
6 2 (0.36%) AutoCAD
6 2 (0.36%) Revit
6 2 (0.36%) Spreadsheet
7 1 (0.18%) Microsoft Project
Business Applications
1 5 (0.91%) Magento
2 4 (0.72%) Dynamics CRM
3 3 (0.54%) Sage 1000
4 2 (0.36%) Salesforce.com CRM
4 2 (0.36%) SAP CRM
5 1 (0.18%) Dynamics NAV
5 1 (0.18%) Orchard Housing
5 1 (0.18%) Sage 200
Cloud Services
1 102 (18.48%) Office 365
2 10 (1.81%) Microsoft Azure
3 7 (1.27%) G Suite
4 6 (1.09%) SaaS
5 5 (0.91%) Amazon AWS
5 5 (0.91%) IaaS
6 2 (0.36%) Azure Active Directory
6 2 (0.36%) GitHub
6 2 (0.36%) OneDrive
6 2 (0.36%) Slack
6 2 (0.36%) Trello
7 1 (0.18%) Cloud Computing
Communications & Networking
1 76 (13.77%) TCP/IP
2 60 (10.87%) DNS
3 56 (10.14%) DHCP
4 53 (9.60%) LAN
5 52 (9.42%) WAN
6 50 (9.06%) Firewall
7 38 (6.88%) Wireless
8 23 (4.17%) VoIP
8 23 (4.17%) VPN
9 20 (3.62%) Internet
10 17 (3.08%) Wi-Fi
11 15 (2.72%) SAN
12 10 (1.81%) VLAN
13 9 (1.63%) Intranet
14 7 (1.27%) IP Telephony
14 7 (1.27%) Skype
15 6 (1.09%) Remote Desktop
16 5 (0.91%) Network Security
16 5 (0.91%) SSH
17 4 (0.72%) MPLS
Database & Business Intelligence
1 36 (6.52%) SQL Server
2 6 (1.09%) Crystal Reports
2 6 (1.09%) SQLPlus
3 4 (0.72%) SQL Server 2008
4 3 (0.54%) Relational Database
4 3 (0.54%) SQL Server Reporting Services
5 2 (0.36%) MySQL
5 2 (0.36%) PostgreSQL
5 2 (0.36%) SQL Server Integration Services
6 1 (0.18%) DB2
6 1 (0.18%) Informix
6 1 (0.18%) MS Access
6 1 (0.18%) Power BI
6 1 (0.18%) QlikView
6 1 (0.18%) SQL Server 2012
6 1 (0.18%) SQL Server 2016
Development Applications
1 2 (0.36%) Git (software)
1 2 (0.36%) JIRA
1 2 (0.36%) TeamCity
1 2 (0.36%) Visual Studio
General
1 42 (7.61%) Finance
2 13 (2.36%) Manufacturing
2 13 (2.36%) Retail
3 10 (1.81%) Telecoms
4 8 (1.45%) Legal
5 7 (1.27%) Marketing
6 5 (0.91%) German Language
6 5 (0.91%) Multimedia
7 4 (0.72%) Advertising
7 4 (0.72%) Banking
7 4 (0.72%) Law
7 4 (0.72%) Spanish Language
8 2 (0.36%) Automotive
8 2 (0.36%) Electronics
8 2 (0.36%) Pharmaceutical
9 1 (0.18%) Back Office
9 1 (0.18%) Billing
9 1 (0.18%) Investment Banking
9 1 (0.18%) Mandarin Language
Libraries, Frameworks & Software Standards
1 13 (2.36%) .NET
2 12 (2.17%) HTML
3 8 (1.45%) ASP.NET
4 6 (1.09%) CSS
4 6 (1.09%) LAMP
4 6 (1.09%) XML
5 3 (0.54%) CSS3
5 3 (0.54%) HTML5
5 3 (0.54%) KnockoutJS
5 3 (0.54%) Sass
5 3 (0.54%) Twitter Bootstrap
6 2 (0.36%) Classic ASP
6 2 (0.36%) JMS
6 2 (0.36%) XMPP
7 1 (0.18%) ASP.NET MVC
7 1 (0.18%) Middleware
7 1 (0.18%) WSH
Miscellaneous
1 41 (7.43%) iPad
2 27 (4.89%) Analytical Skills
3 26 (4.71%) Driving Licence
4 25 (4.53%) Computer Science
5 13 (2.36%) Management Information System
6 10 (1.81%) Data Centre
6 10 (1.81%) Smartphone
7 9 (1.63%) iPhone
8 7 (1.27%) Video Conferencing
9 6 (1.09%) AS400
9 6 (1.09%) Blackberry
9 6 (1.09%) Replication
10 5 (0.91%) CMDB
11 4 (0.72%) Mobile App
11 4 (0.72%) User Experience
11 4 (0.72%) Virtual Team
12 3 (0.54%) Hybrid Cloud
12 3 (0.54%) PlayStation
13 2 (0.36%) CCTV
13 2 (0.36%) Enterprise Software
Operating Systems
1 402 (72.83%) Windows
2 174 (31.52%) Windows Server
3 138 (25.00%) Windows 7
4 98 (17.75%) Windows 10
5 90 (16.30%) Windows Server 2012
6 75 (13.59%) Windows Server 2008
7 62 (11.23%) Windows 8
8 32 (5.80%) Linux
9 23 (4.17%) Android
10 21 (3.80%) Windows XP
11 20 (3.62%) Apple iOS
12 15 (2.72%) Windows Server 2003
13 13 (2.36%) Mac OS X
14 8 (1.45%) CentOS
14 8 (1.45%) Ubuntu
14 8 (1.45%) Unix
15 6 (1.09%) Mac OS
15 6 (1.09%) Windows Vista
16 5 (0.91%) Red Hat Enterprise Linux
17 2 (0.36%) Windows Mobile
Processes & Methodologies
1 112 (20.29%) ITIL
2 27 (4.89%) Incident Management
3 23 (4.17%) Hardware Maintenance
4 19 (3.44%) Change Management
4 19 (3.44%) Disaster Recovery
5 17 (3.08%) Mathematics
6 16 (2.90%) Asset Management
6 16 (2.90%) CRM
7 15 (2.72%) Process Improvement
8 12 (2.17%) Network Monitoring
8 12 (2.17%) Root Cause Analysis
8 12 (2.17%) Time Management
9 11 (1.99%) Project Management
10 10 (1.81%) ITIL V3
10 10 (1.81%) Service Management
11 9 (1.63%) ITSM
11 9 (1.63%) Service Delivery
11 9 (1.63%) Software Deployment
12 8 (1.45%) ERP
12 8 (1.45%) Information Security
Programming Languages
1 89 (16.12%) SQL
2 25 (4.53%) PowerShell
3 15 (2.72%) JavaScript
4 13 (2.36%) C
5 10 (1.81%) VBScript
6 9 (1.63%) Java
7 7 (1.27%) Bash Shell
8 6 (1.09%) C#
8 6 (1.09%) T-SQL
9 4 (0.72%) VB.NET
10 3 (0.54%) VB
11 2 (0.36%) PHP
12 1 (0.18%) ANSI C
12 1 (0.18%) C++
12 1 (0.18%) Embedded C
12 1 (0.18%) Perl
12 1 (0.18%) PL/SQL
12 1 (0.18%) Shell Script
12 1 (0.18%) VB6
12 1 (0.18%) VBA
Qualifications
1 55 (9.96%) Microsoft Certification
2 47 (8.51%) Degree
3 39 (7.07%) DBS Check
4 32 (5.80%) MCSE
5 25 (4.53%) CCNA
5 25 (4.53%) Cisco Certification
6 18 (3.26%) MCP
7 17 (3.08%) Security Cleared
8 16 (2.90%) A+ Certification
8 16 (2.90%) MCSA
9 13 (2.36%) SC Cleared
10 11 (1.99%) MCITP
11 9 (1.63%) ITIL Certification
12 7 (1.27%) MCDST
13 6 (1.09%) CCIE
14 4 (0.72%) VMware Certified Professional (VCP)
15 3 (0.54%) ITIL Foundation Certificate
16 2 (0.36%) ACSP
16 2 (0.36%) MCTS
16 2 (0.36%) Network+ Certification
Quality Assurance & Compliance
1 55 (9.96%) SLA
2 4 (0.72%) PMO
3 2 (0.36%) ISO 9001
3 2 (0.36%) PCI DSS
4 1 (0.18%) ISO/IEC 27001
4 1 (0.18%) JSP 440
4 1 (0.18%) Sarbanes-Oxley
System Software
1 291 (52.72%) Active Directory
2 48 (8.70%) Hyper-V
2 48 (8.70%) VMware Infrastructure
3 18 (3.26%) vSphere
4 12 (2.17%) Terminal Services
4 12 (2.17%) XenApp
5 8 (1.45%) VMware ESXi
6 3 (0.54%) Virtual Machines
6 3 (0.54%) XenServer
7 2 (0.36%) Microsoft Virtual Server
7 2 (0.36%) XenDesktop
8 1 (0.18%) Docker
8 1 (0.18%) Firmware
8 1 (0.18%) Sendmail
8 1 (0.18%) VirtualBox
8 1 (0.18%) Xen
Systems Management
1 16 (2.90%) WSUS
2 14 (2.54%) Systems Management Server (SMS)
3 7 (1.27%) SCCM
4 6 (1.09%) Backup Exec
5 5 (0.91%) cPanel
6 4 (0.72%) vCenter Server
7 3 (0.54%) Norton AntiVirus
8 1 (0.18%) Failover Clustering
8 1 (0.18%) Kubernetes
8 1 (0.18%) MAILsweeper
8 1 (0.18%) McAfee ePO
8 1 (0.18%) Nagios
8 1 (0.18%) Netcool
8 1 (0.18%) Netcool/OMNIbus
8 1 (0.18%) SCVMM
8 1 (0.18%) Symantec Endpoint Protection
8 1 (0.18%) Tivoli
8 1 (0.18%) Tivoli Monitoring
8 1 (0.18%) ZABBIX
Vendors
1 296 (53.62%) Microsoft
2 106 (19.20%) VMware
3 57 (10.33%) Cisco
4 44 (7.97%) Citrix
5 39 (7.07%) Apple
6 31 (5.62%) HP
7 14 (2.54%) Dell
7 14 (2.54%) Veeam
8 13 (2.36%) Oracle
9 12 (2.17%) Google
9 12 (2.17%) Sophos
10 10 (1.81%) Adobe
11 9 (1.63%) LANDesk
11 9 (1.63%) Lotus
11 9 (1.63%) Remedy
12 8 (1.45%) Symantec
13 7 (1.27%) WatchGuard
14 6 (1.09%) Polycom
14 6 (1.09%) SAP
15 5 (0.91%) Avaya