Period
to 23 November 2017

The median annual salary for a Technical Support Analyst was £25,000 in advertised job vacancies in the North West during the 6 months to 23 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Technical Support Analyst
England > North West
6 months to
23 Nov 2017
Same period 2016 Same period 2015
Rank 349 344 315
Rank change year-on-year -5 -29 +32
Permanent jobs requiring a Technical Support Analyst 25 14 37
As % of all permanent IT jobs advertised in the North West 0.19% 0.11% 0.29%
As % of the Job Titles category 0.20% 0.12% 0.30%
Number of salaries quoted 15 14 38
North West median annual salary £25,000 £29,500 £20,000
Median salary % change year-on-year -15.25% +47.50% -31.62%
10th Percentile £18,700 £20,125 £17,750
90th Percentile £31,687 £32,150 £30,000
England median annual salary £28,500 £28,000 £27,500
% change year-on-year +1.79% +1.82% -14.06%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the North West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
North West
Permanent vacancies in the North West with a recognized job title 12804 12127 12519
% of permanent IT jobs with a recognized job title 96.66% 96.98% 96.58%
Number of salaries quoted 10248 10191 10390
North West median annual salary £42,500 £40,000 £40,000
Median salary % change year-on-year +6.25% - +6.67%
10th Percentile £25,250 £25,000 £23,000
90th Percentile £65,000 £61,250 £58,750
England median annual salary £50,000 £47,500 £46,377
% change year-on-year +5.26% +2.42% +3.06%

Technical Support Analyst
Job Vacancy Trend in the North West

Job postings that featured Technical Support Analyst in the job title as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for Technical Support Analyst in the North West

Technical Support Analyst
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support Analyst in the North West.

Salary trend for Technical Support Analyst in the North West

Technical Support Analyst
Salary Histogram in the North West

The salary distribution of IT jobs citing Technical Support Analyst in the North West over the 6 months to 23 November 2017.

Salary histogram for Technical Support Analyst in the North West

Technical Support Analyst
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support Analyst within the North West region over the 6 months to 23 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -5 13 £24,500 -19.67%
Cheshire -25 6 £25,000 -0.99%
Lancashire +2 3 £22,500 -23.73% 1
Merseyside - 3 £30,000 -
Technical Support Analyst
England

Technical Support Analyst Skill Set
Top 30 Co-occurring IT Skills in the North West

For the 6 months to 23 November 2017, Technical Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North West region featuring Technical Support Analyst in the job title.

1 12 (48.00%) Windows
2 8 (32.00%) Microsoft
2 8 (32.00%) Active Directory
3 7 (28.00%) ITIL
3 7 (28.00%) Windows 7
4 6 (24.00%) Linux
4 6 (24.00%) SQL Server
4 6 (24.00%) TCP/IP
4 6 (24.00%) Apache
4 6 (24.00%) Manufacturing
4 6 (24.00%) VMware
5 5 (20.00%) Shell Script
5 5 (20.00%) Tomcat
5 5 (20.00%) LAN
5 5 (20.00%) WAN
5 5 (20.00%) Microsoft Office
5 5 (20.00%) ODBC
5 5 (20.00%) HTML
5 5 (20.00%) MySQL
5 5 (20.00%) Samba
5 5 (20.00%) Bash Shell
5 5 (20.00%) Life Science
5 5 (20.00%) Korn
5 5 (20.00%) Windows Server
6 4 (16.00%) Windows 8
6 4 (16.00%) Windows Server 2008
6 4 (16.00%) DHCP
6 4 (16.00%) DNS
7 3 (12.00%) SQL
7 3 (12.00%) IIS

Technical Support Analyst Skill Set
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (24.00%) Apache
2 5 (20.00%) Tomcat
3 3 (12.00%) IIS
4 2 (8.00%) MS Exchange
5 1 (4.00%) Exchange Server 2007
Applications
1 5 (20.00%) Microsoft Office
Business Applications
1 1 (4.00%) Dynamics NAV
1 1 (4.00%) Unit4 Business World
Cloud Services
1 3 (12.00%) Office 365
2 1 (4.00%) Amazon AWS
2 1 (4.00%) Microsoft Azure
Communications & Networking
1 6 (24.00%) TCP/IP
2 5 (20.00%) LAN
2 5 (20.00%) WAN
3 4 (16.00%) DHCP
3 4 (16.00%) DNS
4 2 (8.00%) Skype
5 1 (4.00%) Cisco ASA
5 1 (4.00%) Firewall
5 1 (4.00%) SAN
5 1 (4.00%) VoIP
5 1 (4.00%) VPN
Database & Business Intelligence
1 6 (24.00%) SQL Server
2 5 (20.00%) MySQL
3 1 (4.00%) Amazon RDS
General
1 6 (24.00%) Manufacturing
2 3 (12.00%) Finance
3 2 (8.00%) Advertising
3 2 (8.00%) Automotive
3 2 (8.00%) Law
3 2 (8.00%) Legal
4 1 (4.00%) Retail
Libraries, Frameworks & Software Standards
1 5 (20.00%) HTML
1 5 (20.00%) ODBC
2 1 (4.00%) .NET
2 1 (4.00%) Middleware
Miscellaneous
1 5 (20.00%) Life Science
2 2 (8.00%) iPhone
3 1 (4.00%) Analytical Skills
3 1 (4.00%) Driving Licence
Operating Systems
1 12 (48.00%) Windows
2 7 (28.00%) Windows 7
3 6 (24.00%) Linux
4 5 (20.00%) Windows Server
5 4 (16.00%) Windows 8
5 4 (16.00%) Windows Server 2008
6 3 (12.00%) Windows 10
7 2 (8.00%) Android
7 2 (8.00%) Unix
8 1 (4.00%) AIX
8 1 (4.00%) Solaris
8 1 (4.00%) Ubuntu
8 1 (4.00%) Windows Server 2003
8 1 (4.00%) Windows Server 2012
Processes & Methodologies
1 7 (28.00%) ITIL
2 2 (8.00%) Collaborative Working
2 2 (8.00%) CRM
2 2 (8.00%) Data Security
3 1 (4.00%) Business Continuity
3 1 (4.00%) Business Continuity Planning
3 1 (4.00%) Capacity Management
3 1 (4.00%) ERP
3 1 (4.00%) Incident Management
3 1 (4.00%) IT Strategy
3 1 (4.00%) ITIL V3
3 1 (4.00%) Knowledge Management
3 1 (4.00%) Patch Management
3 1 (4.00%) Proactive Monitoring
3 1 (4.00%) Root Cause Analysis
3 1 (4.00%) Service Management
3 1 (4.00%) Workflow
Programming Languages
1 5 (20.00%) Bash Shell
1 5 (20.00%) Korn
1 5 (20.00%) Shell Script
2 3 (12.00%) SQL
3 1 (4.00%) T-SQL
3 1 (4.00%) VB.NET
Qualifications
1 3 (12.00%) ITIL Certification
2 1 (4.00%) ACSP
2 1 (4.00%) HND
2 1 (4.00%) HP AIS
2 1 (4.00%) MCSA
2 1 (4.00%) Microsoft Certification
2 1 (4.00%) Network+ Certification
2 1 (4.00%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 1 (4.00%) SLA
System Software
1 8 (32.00%) Active Directory
2 5 (20.00%) Samba
3 3 (12.00%) vSphere
4 1 (4.00%) NFS
4 1 (4.00%) VMware Infrastructure
Systems Management
1 1 (4.00%) SCCM
1 1 (4.00%) Systems Management Server (SMS)
Vendors
1 8 (32.00%) Microsoft
2 6 (24.00%) VMware
3 3 (12.00%) Citrix
4 2 (8.00%) Cisco
4 2 (8.00%) Sage
5 1 (4.00%) Apple
5 1 (4.00%) Avaya
5 1 (4.00%) HP
5 1 (4.00%) IBM
5 1 (4.00%) ServiceNow
5 1 (4.00%) SolarWinds
5 1 (4.00%) Sophos