Help Desk Technician Job Trends in Scotland

Help Desk Technician
UK > Scotland

The median Help Desk Technician salary in Scotland is £31,000 per year, according to job vacancies posted during the 6 months leading to 30 September 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
30 Sep 2025
Same period 2024 Same period 2023
Rank 152 - -
Rank change year-on-year - - -
Permanent jobs requiring a Help Desk Technician 6 0 0
As % of all permanent jobs advertised in Scotland 0.24% - -
As % of the Job Titles category 0.29% - -
Number of salaries quoted 5 0 0
10th Percentile - - -
25th Percentile £29,500 - -
Median annual salary (50th Percentile) £31,000 - -
75th Percentile £32,500 - -
90th Percentile - - -
UK median annual salary £29,000 £25,809 £29,250
% change year-on-year +12.36% -11.76% +12.50%

All Permanent IT Job Vacancies
Scotland

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in Scotland. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Scotland with a recognized job title 2,083 3,505 2,538
% of permanent jobs with a recognized job title 81.81% 96.19% 96.39%
Number of salaries quoted 852 1,757 2,031
10th Percentile £25,600 £30,000 £25,000
25th Percentile £31,750 £40,000 £35,500
Median annual salary (50th Percentile) £47,500 £52,500 £52,500
Median % change year-on-year -9.52% - -4.55%
75th Percentile £65,750 £70,000 £67,875
90th Percentile £82,500 £80,000 £81,250
UK median annual salary £55,000 £55,000 £60,000
% change year-on-year - -8.33% -

Help Desk Technician
Job Vacancy Trend in Scotland

Job postings that featured Help Desk Technician in the job title as a proportion of all IT jobs advertised in Scotland.

Job vacancy trend for Help Desk Technician in Scotland

Help Desk Technician
Salary Trend in Scotland

Salary distribution trend for Help Desk Technician job vacancies in Scotland.

Salary distribution trend for Help Desk Technician job vacancies in Scotland

Help Desk Technician
Job Locations in Scotland

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Technician within the Scotland region over the 6 months to 30 September 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Edinburgh - 6 £31,000 - 1
Help Desk Technician
UK

Help Desk Technician Skill Set
Top 25 Co-occurring Skills and Capabilities in Scotland

For the 6 months to 30 September 2025, Help Desk Technician job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Scotland region featuring Help Desk Technician in the job title.

1 6 (100.00%) Microsoft
1 6 (100.00%) Azure
1 6 (100.00%) ITIL
1 6 (100.00%) Microsoft 365
1 6 (100.00%) Problem-Solving
1 6 (100.00%) Customer Service
2 5 (83.33%) Onboarding
2 5 (83.33%) Social Skills
2 5 (83.33%) Microsoft Intune
2 5 (83.33%) Windows
2 5 (83.33%) Entra ID
2 5 (83.33%) Virtual Desktop
2 5 (83.33%) Freshdesk
2 5 (83.33%) Collaborative Working
2 5 (83.33%) Apple iOS
2 5 (83.33%) Continuous Improvement
2 5 (83.33%) Active Directory
2 5 (83.33%) Citrix
2 5 (83.33%) Apple
3 1 (16.67%) VMware
3 1 (16.67%) VMware Infrastructure
3 1 (16.67%) Hyper-V
3 1 (16.67%) Virtual Environments
3 1 (16.67%) Mentoring
3 1 (16.67%) Server Management

Help Desk Technician Skill Set
Co-occurring Skills and Capabilities in Scotland by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Cloud Services
1 6 (100.00%) Azure
1 6 (100.00%) Microsoft 365
2 5 (83.33%) Entra ID
General
1 5 (83.33%) Social Skills
Miscellaneous
1 5 (83.33%) Onboarding
Operating Systems
1 5 (83.33%) Apple iOS
1 5 (83.33%) Windows
Processes & Methodologies
1 6 (100.00%) Customer Service
1 6 (100.00%) ITIL
1 6 (100.00%) Problem-Solving
2 5 (83.33%) Collaborative Working
2 5 (83.33%) Continuous Improvement
3 1 (16.67%) Mentoring
3 1 (16.67%) Server Management
3 1 (16.67%) Virtual Environments
System Software
1 5 (83.33%) Active Directory
1 5 (83.33%) Virtual Desktop
2 1 (16.67%) Hyper-V
2 1 (16.67%) VMware Infrastructure
Systems Management
1 5 (83.33%) Microsoft Intune
Vendors
1 6 (100.00%) Microsoft
2 5 (83.33%) Apple
2 5 (83.33%) Citrix
2 5 (83.33%) Freshdesk
3 1 (16.67%) VMware