Period
to 23 November 2017

The median annual salary for a Help Desk Technician was £20,500 in advertised job vacancies during the 6 months to 23 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Help Desk Technician
UK
6 months to
23 Nov 2017
Same period 2016 Same period 2015
Rank 1134 1182 1209
Rank change year-on-year +48 +27 +16
Permanent jobs requiring a Help Desk Technician 55 55 87
As % of all permanent IT jobs advertised in the UK 0.031% 0.029% 0.040%
As % of the Job Titles category 0.032% 0.030% 0.041%
Number of salaries quoted 50 57 78
UK median annual salary £20,500 £21,500 £20,000
Median salary % change year-on-year -4.65% +7.50% -5.88%
10th Percentile £17,750 £18,150 £16,100
90th Percentile £27,549 £24,500 £30,000
UK excluding London median annual salary £20,250 £21,250 £20,000
% change year-on-year -4.71% +6.25% -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 172559 183130 209788
% of permanent IT jobs with a recognized job title 95.79% 96.48% 96.46%
Number of salaries quoted 138476 153185 174290
UK median annual salary £48,000 £47,500 £45,000
Median salary % change year-on-year +1.05% +5.56% -
10th Percentile £27,500 £27,000 £26,250
90th Percentile £78,750 £77,500 £75,000
UK excluding London median annual salary £42,500 £42,500 £41,000
% change year-on-year - +3.66% +2.50%

Help Desk Technician
Job Vacancy Trend

Job postings that featured Help Desk Technician in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Help Desk Technician in the UK

Help Desk Technician
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Technician.

Salary trend for Help Desk Technician in the UK

Help Desk Technician
Salary Histogram

The salary distribution of IT jobs citing Help Desk Technician over the 6 months to 23 November 2017.

Salary histogram for Help Desk Technician in the UK

Help Desk Technician
Top 12 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Technician within the UK over the 6 months to 23 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +33 49 £20,500 -6.82% 5
UK excluding London +41 47 £20,250 -4.71% 4
East of England +14 13 £19,000 -13.64%
South East +28 11 £20,500 -4.65% 2
North of England +8 9 £20,000 -9.09% 1
East Midlands +38 8 £20,000 +11.11%
Midlands +20 8 £20,000 -9.09%
London +11 8 £30,000 +30.43% 1
North West -15 6 £20,000 -9.09% 1
Wales - 4 £21,750 -
Yorkshire +27 3 £19,082 +12.24%
Scotland -9 2 £22,625 +19.08%

Help Desk Technician Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 23 November 2017, Help Desk Technician job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Help Desk Technician in the job title.

1 35 (63.64%) Windows
2 26 (47.27%) Microsoft
3 22 (40.00%) Active Directory
4 17 (30.91%) Microsoft Office
5 16 (29.09%) MS Exchange
5 16 (29.09%) Windows 10
6 11 (20.00%) TCP/IP
7 10 (18.18%) Windows 7
8 9 (16.36%) Office 365
8 9 (16.36%) Windows Server 2012
8 9 (16.36%) Line Management
9 8 (14.55%) Wi-Fi
10 7 (12.73%) ITIL
10 7 (12.73%) MCSE
10 7 (12.73%) HP
10 7 (12.73%) Microsoft Certification
10 7 (12.73%) Driving Licence
11 6 (10.91%) Windows 8
12 5 (9.09%) ServiceNow
12 5 (9.09%) Windows Server
12 5 (9.09%) Incident Management
12 5 (9.09%) EPoS
12 5 (9.09%) Finance
12 5 (9.09%) VMware
13 4 (7.27%) Systems Management Server (SMS)
14 3 (5.45%) Email Filtering
14 3 (5.45%) Network Monitoring
14 3 (5.45%) Kalman Filter
14 3 (5.45%) Analytical Skills
14 3 (5.45%) Exchange Server 2003

Help Desk Technician Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 16 (29.09%) MS Exchange
2 3 (5.45%) Exchange Server 2003
2 3 (5.45%) IBM Notes
3 2 (3.64%) Exchange Server 2010
3 2 (3.64%) Exchange Server 2013
3 2 (3.64%) SharePoint
4 1 (1.82%) Blackberry Enterprise Server
4 1 (1.82%) Skype for Business
Applications
1 17 (30.91%) Microsoft Office
2 1 (1.82%) Adobe Creative Suite
Business Applications
1 1 (1.82%) Orchard Housing
Cloud Services
1 9 (16.36%) Office 365
2 1 (1.82%) Asana
2 1 (1.82%) G Suite
2 1 (1.82%) OneDrive
2 1 (1.82%) Slack
Communications & Networking
1 11 (20.00%) TCP/IP
2 8 (14.55%) Wi-Fi
3 3 (5.45%) Firewall
3 3 (5.45%) Internet
4 2 (3.64%) DHCP
4 2 (3.64%) DNS
4 2 (3.64%) LAN
4 2 (3.64%) Remote Desktop
4 2 (3.64%) WAN
5 1 (1.82%) ADSL
5 1 (1.82%) Broadband
5 1 (1.82%) IP Telephony
5 1 (1.82%) PSTN
5 1 (1.82%) Wireless
Database & Business Intelligence
1 3 (5.45%) SQL Server
General
1 5 (9.09%) Finance
2 1 (1.82%) Advertising
Miscellaneous
1 7 (12.73%) Driving Licence
2 5 (9.09%) EPoS
3 3 (5.45%) Analytical Skills
4 2 (3.64%) Mobile App
4 2 (3.64%) Social Media
5 1 (1.82%) Blackberry
5 1 (1.82%) BYOD
5 1 (1.82%) CMDB
5 1 (1.82%) Computer Science
5 1 (1.82%) DTCC
5 1 (1.82%) iPhone
5 1 (1.82%) Management Information System
Operating Systems
1 35 (63.64%) Windows
2 16 (29.09%) Windows 10
3 10 (18.18%) Windows 7
4 9 (16.36%) Windows Server 2012
5 6 (10.91%) Windows 8
6 5 (9.09%) Windows Server
7 3 (5.45%) Windows Server 2008
8 2 (3.64%) Android
8 2 (3.64%) Apple iOS
9 1 (1.82%) Mac OS X
9 1 (1.82%) Windows XP
Processes & Methodologies
1 9 (16.36%) Line Management
2 7 (12.73%) ITIL
3 5 (9.09%) Incident Management
4 3 (5.45%) Email Filtering
4 3 (5.45%) Kalman Filter
4 3 (5.45%) Network Monitoring
5 2 (3.64%) Creative Thinking
5 2 (3.64%) IT Strategy
5 2 (3.64%) Mentoring
6 1 (1.82%) Configuration Management
6 1 (1.82%) ITIL V3
6 1 (1.82%) Service Management
6 1 (1.82%) Software Deployment
6 1 (1.82%) Time Management
6 1 (1.82%) Virtual Infrastructure
6 1 (1.82%) Web Filtering
Qualifications
1 7 (12.73%) MCSE
1 7 (12.73%) Microsoft Certification
2 3 (5.45%) Degree
3 1 (1.82%) A+ Certification
3 1 (1.82%) MCITP
3 1 (1.82%) MCSA
3 1 (1.82%) MCTS
3 1 (1.82%) Network+ Certification
Quality Assurance & Compliance
1 3 (5.45%) SLA
System Software
1 22 (40.00%) Active Directory
2 2 (3.64%) VMware Infrastructure
Systems Management
1 4 (7.27%) Systems Management Server (SMS)
2 1 (1.82%) Jamf Pro
2 1 (1.82%) McAfee ePO
Vendors
1 26 (47.27%) Microsoft
2 7 (12.73%) HP
3 5 (9.09%) ServiceNow
3 5 (9.09%) VMware
4 3 (5.45%) Citrix
4 3 (5.45%) Lotus
4 3 (5.45%) Veeam
4 3 (5.45%) WatchGuard
5 2 (3.64%) Apple
6 1 (1.82%) Adobe
6 1 (1.82%) McAfee
6 1 (1.82%) Orchard
6 1 (1.82%) Sophos