The median annual salary for a Help Desk Technician was £20,000 in advertised job vacancies during the 3 months to 23 June 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Help Desk Technician
UK
3 months to
23 Jun 2017
Same period 2016 Same period 2015
Rank 831 890 912
Rank change year-on-year +59 +22  
Permanent jobs requiring a Help Desk Technician 39 23 76
As % of all permanent IT jobs advertised in the UK 0.044% 0.023% 0.069%
As % of the Job Titles category 0.046% 0.024% 0.071%
Number of salaries quoted 38 20 69
Median salary £20,000 £22,000 £20,500
Median salary % change year-on-year -9.09% +7.31%  
90% offered a salary of more than £18,500 £18,000 £17,500
10% offered a salary of more than £23,000 £22,300 £26,000
UK excluding London median salary £20,000 £22,000 £19,500
% change year-on-year -9.09% +12.82%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
UK
Permanent job vacancies with a job title containing a recognized job role 85523 94943 107102
As % of all permanent IT job vacancies advertised in the UK 95.96% 96.54% 96.59%
Number of salaries quoted 69945 79998 88268
Median salary £46,250 £47,500 £45,000
Median salary % change year-on-year -2.63% +5.55%  
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £74,000 £70,000 £71,000
UK excluding London median salary £42,500 £41,500 £40,000
% change year-on-year +2.40% +3.75%  

Help Desk Technician
Job Vacancy Trend

The job posting trend of jobs advertised that featured Help Desk Technician in the job title.

Job vacancy trend for Help Desk Technician in the UK

Help Desk Technician
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Technician.

Salary trend for Help Desk Technician in the UK

Help Desk Technician
Salary Histogram

The salary distribution of IT jobs citing Help Desk Technician over the 3 months to 23 June 2017.

Salary histogram for Help Desk Technician in the UK

Help Desk Technician
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Technician within the UK over the 3 months to 23 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +67 35 £20,000 -9.09% 2
South East +60 11 £20,500 -10.86% 1
East Midlands +25 10 £20,000 +11.11%
East of England +8 10 £18,500 +2.77%
Nottingham - 10 £20,000 -
Nottinghamshire - 10 £20,000 -
Essex +7 8 £18,500 +2.77%
Chelmsford - 8 £18,500 -
Godalming - 7 £20,500 - 1
Surrey - 7 £20,500 - 1
Wales +10 3 £22,500 +25.00%
North Wales - 3 £22,500 -
Wrexham - 3 £22,500 -
Berkshire +29 2 £20,000 -11.11%
Reading +26 2 £20,000 -13.04%
London +15 2 £30,000 +39.53% 1
Cambridgeshire - 2 £19,000 -
Wisbech - 2 £19,000 -
East Sussex +15 1 £19,000 -
Yorkshire +7 1 £19,500 +18.18%
Northwich +4 1 £27,000 +22.72%
Cheshire -27 1 £27,000 +22.72%
North West -43 1 £27,000 +22.72%
Hucknall - 1 £18,000 -
Scotland - 1 £26,000 -
West Yorkshire - 1 £19,500 -
Hampshire - 1 £20,000 -
Stirling - 1 £26,000 -
Portsmouth - 1 £20,000 -
Brighton - 1 £19,000 -

Help Desk Technician Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 23 June 2017, Help Desk Technician job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Help Desk Technician in the job title.

1 46 (67.65%) Windows
2 40 (58.82%) Microsoft
3 30 (44.12%) MS Exchange
4 27 (39.71%) Active Directory
5 25 (36.76%) Office 365
6 22 (32.35%) Wi-Fi
7 21 (30.88%) Windows 10
8 20 (29.41%) Microsoft Office
9 19 (27.94%) TCP/IP
10 14 (20.59%) HP
11 12 (17.65%) Microsoft Certification
11 12 (17.65%) Driving Licence
12 11 (16.18%) WebEx
13 10 (14.71%) Root Cause Analysis
13 10 (14.71%) Windows 7
13 10 (14.71%) MCSE
14 9 (13.24%) Windows Server
15 8 (11.76%) Mac OS
15 8 (11.76%) Coaching
15 8 (11.76%) Juniper
15 8 (11.76%) Mac OS X
15 8 (11.76%) EPoS
15 8 (11.76%) Workflow
15 8 (11.76%) Cisco
16 7 (10.29%) Windows 8
17 6 (8.82%) ITIL
18 5 (7.35%) LAN
18 5 (7.35%) WAN
18 5 (7.35%) Windows Server 2012
18 5 (7.35%) Line Management

Help Desk Technician Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 30 (44.12%) MS Exchange
2 3 (4.41%) Exchange Server 2003
2 3 (4.41%) IBM Notes
3 2 (2.94%) Exchange Server 2013
4 1 (1.47%) Exchange Server 2007
4 1 (1.47%) Exchange Server 2010
4 1 (1.47%) SharePoint
4 1 (1.47%) Skype for Business
Applications
1 20 (29.41%) Microsoft Office
Business Applications
1 1 (1.47%) Sage X3
Cloud Services
1 25 (36.76%) Office 365
2 1 (1.47%) OneDrive
Communications & Networking
1 22 (32.35%) Wi-Fi
2 19 (27.94%) TCP/IP
3 11 (16.18%) WebEx
4 5 (7.35%) LAN
4 5 (7.35%) WAN
5 4 (5.88%) Internet
6 3 (4.41%) Firewall
7 2 (2.94%) DNS
7 2 (2.94%) VPN
8 1 (1.47%) ADSL
8 1 (1.47%) Broadband
8 1 (1.47%) DHCP
8 1 (1.47%) PABX
8 1 (1.47%) PSTN
8 1 (1.47%) VLAN
8 1 (1.47%) Wireless
Database & Business Intelligence
1 1 (1.47%) SQL Server
General
1 4 (5.88%) Finance
2 2 (2.94%) Back Office
3 1 (1.47%) Automotive
3 1 (1.47%) Retail
Miscellaneous
1 12 (17.65%) Driving Licence
2 8 (11.76%) EPoS
3 2 (2.94%) Computer Science
Operating Systems
1 46 (67.65%) Windows
2 21 (30.88%) Windows 10
3 10 (14.71%) Windows 7
4 9 (13.24%) Windows Server
5 8 (11.76%) Mac OS
5 8 (11.76%) Mac OS X
6 7 (10.29%) Windows 8
7 5 (7.35%) Windows Server 2012
8 2 (2.94%) Android
8 2 (2.94%) Apple iOS
8 2 (2.94%) Windows Server 2008
9 1 (1.47%) Windows Server 2003
9 1 (1.47%) Windows XP
Processes & Methodologies
1 10 (14.71%) Root Cause Analysis
2 8 (11.76%) Coaching
2 8 (11.76%) Workflow
3 6 (8.82%) ITIL
4 5 (7.35%) Line Management
5 4 (5.88%) Incident Management
5 4 (5.88%) Time Management
6 3 (4.41%) Service Delivery
7 2 (2.94%) ITIL V3
7 2 (2.94%) Network Monitoring
8 1 (1.47%) Application Virtualisation
8 1 (1.47%) Business Continuity
8 1 (1.47%) Change Control
8 1 (1.47%) Mathematics
8 1 (1.47%) Service Management
Programming Languages
1 1 (1.47%) C
1 1 (1.47%) PowerShell
1 1 (1.47%) SQL
Qualifications
1 12 (17.65%) Microsoft Certification
2 10 (14.71%) MCSE
3 4 (5.88%) MCSA
4 3 (4.41%) Degree
4 3 (4.41%) MCP
5 1 (1.47%) Computer Science Degree
Quality Assurance & Compliance
1 1 (1.47%) SLA
System Software
1 27 (39.71%) Active Directory
2 4 (5.88%) Hyper-V
3 1 (1.47%) Terminal Services
Systems Management
1 3 (4.41%) SCCM
2 1 (1.47%) Systems Management Server (SMS)
Vendors
1 40 (58.82%) Microsoft
2 14 (20.59%) HP
3 8 (11.76%) Cisco
3 8 (11.76%) Juniper
4 3 (4.41%) Lotus
4 3 (4.41%) ServiceNow
4 3 (4.41%) VMware
5 2 (2.94%) Citrix
5 2 (2.94%) Facebook
5 2 (2.94%) Veeam
5 2 (2.94%) WatchGuard
6 1 (1.47%) Apple
Romford
Recruitment Genius Ltd
Salary: £18000 - £22000 per annum
Posted: 15 days ago