The median annual salary for a Help Desk Technician was £21,500 in advertised job vacancies during the 3 months to 23 March 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

3 months to
23 Mar 2017
Same period 2016 Same period 2015
Help Desk Technician
UK
Rank 820 894 922
Rank change year-on-year +74 +28  
Permanent jobs requiring a Help Desk Technician 29 52 34
As % of all permanent IT jobs advertised in the UK 0.035% 0.051% 0.032%
As % of the Job Titles category 0.036% 0.053% 0.033%
Number of salaries quoted 27 52 30
Median salary £21,500 £20,000 £21,125
Median salary % change year-on-year +7.50% -5.32%  
90% offered a salary of more than £17,500 £17,700 £17,900
10% offered a salary of more than £30,000 £26,600 £28,350
UK excluding London median salary £21,000 £19,657 £19,000
% change year-on-year +6.83% +3.45%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
UK
Permanent job vacancies with a job title containing a recognized job role 80634 98831 101724
As % of all permanent IT job vacancies advertised in the UK 96.27% 96.35% 96.64%
Number of salaries quoted 66904 82761 83046
Median salary £45,000 £45,000 £45,000
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £42,000 £41,500 £40,000
% change year-on-year +1.20% +3.75%  

Help Desk Technician
Job Vacancy Trend

The job posting trend of jobs advertised that featured Help Desk Technician in the job title.

Job vacancy trend for Help Desk Technician in the UK

Help Desk Technician
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Technician.

Salary trend for Help Desk Technician in the UK

Help Desk Technician
Salary Histogram

The salary distribution of IT jobs citing Help Desk Technician over the 3 months to 23 March 2017.

Salary histogram for Help Desk Technician in the UK

Help Desk Technician
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Technician within the UK over the 3 months to 23 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +70 28 £21,500 +7.50% 5
London +69 8 £30,000 +20.00%
East of England +37 8 £18,750 -21.87% 1
South East +48 6 £24,750 +30.26% 3
Essex +14 6 £17,500 -22.22%
South West +23 4 £21,000 +27.27%
Surrey +39 3 £25,000 +25.00%
Guildford +20 2 £24,750 +23.75%
Cambridgeshire +19 2 £21,250 -15.00%
Filton - 2 £21,000 -
Gloucestershire - 2 £21,000 -
Hampshire - 2 £23,000 - 1
Croydon +10 1 £20,000 -16.66%
East Sussex +2 1 £21,000 +13.51% 1
Peterborough +1 1 £22,500 -10.00%
Portsmouth - 1 £20,000 - 1
Wrexham - 1 £21,000 -
Manchester - 1 - -
North Yorkshire - 1 £21,000 -
Exeter - 1 - -
Fareham - 1 £26,000 -
Harrogate - 1 £21,000 -
Altrincham - 1 - -
Brighton - 1 £21,000 - 1
Cambridge - 1 £20,000 -
Cranleigh - 1 £25,000 -
Devon - 1 - -
Dorset - 1 £19,500 -
Wales - 1 £21,000 -
Yorkshire - 1 £21,000 - 1

Help Desk Technician Skill Set
Top 30 Related IT Skills

For the 6 months to 23 March 2017, Help Desk Technician job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Help Desk Technician in the job title.

1 37 (67.27%) Windows
2 34 (61.82%) Microsoft
3 30 (54.55%) Active Directory
4 25 (45.45%) MS Exchange
5 22 (40.00%) Office 365
6 20 (36.36%) MS Office
7 15 (27.27%) Wi-Fi
8 14 (25.45%) Cisco
9 12 (21.82%) WebEx
10 11 (20.00%) Mac OS X
10 11 (20.00%) TCP/IP
11 10 (18.18%) Windows Server
11 10 (18.18%) Windows 10
11 10 (18.18%) Root Cause Analysis
12 9 (16.36%) Coaching
12 9 (16.36%) Mac OS
12 9 (16.36%) Juniper
12 9 (16.36%) MS Excel
12 9 (16.36%) Workflow
13 6 (10.91%) LAN
13 6 (10.91%) WAN
13 6 (10.91%) C
13 6 (10.91%) HP
13 6 (10.91%) Windows 7
14 5 (9.09%) Polycom
14 5 (9.09%) RedPrairie
14 5 (9.09%) Citrix
14 5 (9.09%) Microsoft Certification
14 5 (9.09%) Chip and PIN
14 5 (9.09%) SAP

Help Desk Technician Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 25 (45.45%) MS Exchange
2 3 (5.45%) Exchange Server 2013
3 2 (3.64%) Exchange Server 2010
4 1 (1.82%) Exchange Server 2003
4 1 (1.82%) Exchange Server 2007
4 1 (1.82%) SharePoint
Applications
1 20 (36.36%) MS Office
2 9 (16.36%) MS Excel
Business Applications
1 1 (1.82%) Sage X3
Cloud Services
1 22 (40.00%) Office 365
2 2 (3.64%) G Suite
Communications & Networking
1 15 (27.27%) Wi-Fi
2 12 (21.82%) WebEx
3 11 (20.00%) TCP/IP
4 6 (10.91%) LAN
4 6 (10.91%) WAN
5 3 (5.45%) Firewall
5 3 (5.45%) Internet
6 2 (3.64%) DNS
6 2 (3.64%) VPN
7 1 (1.82%) DHCP
7 1 (1.82%) IPsec
7 1 (1.82%) IPv4
7 1 (1.82%) PABX
7 1 (1.82%) VLAN
7 1 (1.82%) Wireless
Database & Business Intelligence
1 1 (1.82%) SQL Server
Development Applications
1 1 (1.82%) JIRA
General
1 4 (7.27%) Finance
2 3 (5.45%) Telecoms
3 2 (3.64%) Back Office
4 1 (1.82%) Automotive
4 1 (1.82%) Publishing
4 1 (1.82%) Retail
Miscellaneous
1 5 (9.09%) Chip and PIN
2 3 (5.45%) Driving Licence
3 2 (3.64%) Analytical Skills
3 2 (3.64%) CCTV
3 2 (3.64%) Handset
4 1 (1.82%) AS400
4 1 (1.82%) Computer Science
4 1 (1.82%) iPad
4 1 (1.82%) Management Information System
4 1 (1.82%) Smartphone
Operating Systems
1 37 (67.27%) Windows
2 11 (20.00%) Mac OS X
3 10 (18.18%) Windows 10
3 10 (18.18%) Windows Server
4 9 (16.36%) Mac OS
5 6 (10.91%) Windows 7
6 4 (7.27%) Windows Server 2008
6 4 (7.27%) Windows Server 2012
7 2 (3.64%) Android
7 2 (3.64%) Apple iOS
7 2 (3.64%) Windows XP
8 1 (1.82%) Windows 8
8 1 (1.82%) Windows Server 2003
Processes & Methodologies
1 10 (18.18%) Root Cause Analysis
2 9 (16.36%) Coaching
2 9 (16.36%) Workflow
3 5 (9.09%) CAD
3 5 (9.09%) Service Delivery
4 4 (7.27%) ITIL
5 2 (3.64%) Performance Monitoring
6 1 (1.82%) Application Virtualisation
6 1 (1.82%) Business Continuity
6 1 (1.82%) Change Control
6 1 (1.82%) CRM
6 1 (1.82%) Email Filtering
6 1 (1.82%) ITIL V3
6 1 (1.82%) Kalman Filter
6 1 (1.82%) Mathematics
6 1 (1.82%) Network Monitoring
6 1 (1.82%) Service Management
6 1 (1.82%) Time Management
Programming Languages
1 6 (10.91%) C
2 3 (5.45%) SQL
3 1 (1.82%) PowerShell
Qualifications
1 5 (9.09%) Microsoft Certification
2 4 (7.27%) MCSA
3 3 (5.45%) MCP
3 3 (5.45%) MCSE
4 2 (3.64%) Degree
5 1 (1.82%) DBS Check
Quality Assurance & Compliance
1 2 (3.64%) SLA
System Software
1 30 (54.55%) Active Directory
2 4 (7.27%) Hyper-V
3 3 (5.45%) Terminal Services
Systems Management
1 3 (5.45%) SCCM
Vendors
1 34 (61.82%) Microsoft
2 14 (25.45%) Cisco
3 9 (16.36%) Juniper
4 6 (10.91%) HP
5 5 (9.09%) Citrix
5 5 (9.09%) Polycom
5 5 (9.09%) RedPrairie
5 5 (9.09%) SAP
6 3 (5.45%) Apple
6 3 (5.45%) Google
7 2 (3.64%) Wyse
8 1 (1.82%) Facebook
8 1 (1.82%) LANDesk
8 1 (1.82%) Remedy
8 1 (1.82%) ServiceNow
8 1 (1.82%) VMware
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