Period
to 25 July 2017

The median annual salary for a Technical Support was £27,500 in advertised job vacancies in Scotland during the 6 months to 25 July 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Technical Support
UK > Scotland
6 months to
25 Jul 2017
Same period 2016 Same period 2015
Rank 205 215 236
Rank change year-on-year +10 +21 -15
Permanent jobs requiring a Technical Support 18 20 13
As % of all permanent IT jobs advertised in Scotland 0.34% 0.34% 0.20%
As % of the Job Titles category 0.36% 0.36% 0.21%
Number of salaries quoted 9 8 10
Scotland median annual salary £27,500 £28,500 £31,250
Median salary % change year-on-year -3.51% -8.80% +13.64%
10th Percentile £19,100 £21,100 £26,475
90th Percentile £42,500 £36,625 £42,375
UK median annual salary £30,000 £31,000 £31,500
% change year-on-year -3.23% -1.59% -1.56%

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in Scotland. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
Scotland
Permanent job vacancies with a job title containing a recognized job role 4987 5573 6098
As % of all permanent IT job vacancies advertised in Scotland 95.01% 95.56% 95.54%
Number of salaries quoted 3128 3347 3855
Scotland median annual salary £42,500 £43,500 £42,500
Median salary % change year-on-year -2.30% +2.35% +6.25%
10th Percentile £27,500 £26,250 £26,250
90th Percentile £67,500 £64,850 £62,500
UK median annual salary £47,500 £47,500 £45,000
% change year-on-year - +5.56% -

Technical Support
Job Vacancy Trend in Scotland

Job postings that featured Technical Support in the job title as a percentage of all IT jobs advertised in Scotland.

Job vacancy trend for Technical Support in Scotland

Technical Support
Salary Trend in Scotland

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support in Scotland.

Salary trend for Technical Support in Scotland

Technical Support
Salary Histogram in Scotland

The salary distribution of IT jobs citing Technical Support in Scotland over the 6 months to 25 July 2017.

Salary histogram for Technical Support in Scotland

Technical Support
Job Locations in Scotland

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support within the Scotland region over the 6 months to 25 July 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Glasgow +19 5 £25,000 +11.11%
Edinburgh +1 5 £31,250 +11.61%
Stirling - 2 £27,500 - 1
Inverclyde - 2 - -
North Lanarkshire - 2 - -
Highlands - 1 - -
Dundee - 1 - -
Technical Support
UK

Technical Support Skill Set
Top 30 Co-occurring IT Skills in Scotland

For the 6 months to 25 July 2017, Technical Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Scotland region featuring Technical Support in the job title.

1 9 (50.00%) Windows
2 6 (33.33%) Microsoft
3 4 (22.22%) MS Exchange
3 4 (22.22%) SLA
3 4 (22.22%) Degree
3 4 (22.22%) Analytical Skills
3 4 (22.22%) Windows Server
4 3 (16.67%) SaaS
4 3 (16.67%) Mentoring
4 3 (16.67%) Windows Server 2012
4 3 (16.67%) German Language
4 3 (16.67%) SCCM
4 3 (16.67%) VMware
4 3 (16.67%) Mac OS X
4 3 (16.67%) Citrix
4 3 (16.67%) ITIL
4 3 (16.67%) WAN
4 3 (16.67%) TCP/IP
5 2 (11.11%) Active Directory
5 2 (11.11%) Microsoft Office
5 2 (11.11%) LAN
5 2 (11.11%) IBM Domino
5 2 (11.11%) ITIL Certification
5 2 (11.11%) SAN
5 2 (11.11%) JD Edwards
5 2 (11.11%) Lotus
5 2 (11.11%) Terminal Server
5 2 (11.11%) Symantec
5 2 (11.11%) Backup Exec
5 2 (11.11%) Service Delivery

Technical Support Skill Set
Co-occurring IT Skills in Scotland by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (22.22%) MS Exchange
2 2 (11.11%) Exchange Server 2007
2 2 (11.11%) Exchange Server 2010
2 2 (11.11%) IBM Domino
3 1 (5.56%) Exchange Server 2003
3 1 (5.56%) Exchange Server 2013
Applications
1 2 (11.11%) Microsoft Office
2 1 (5.56%) Microsoft Excel
2 1 (5.56%) Spreadsheet
Business Applications
1 2 (11.11%) JDE EnterpriseOne
2 1 (5.56%) Bloomberg TOMS
2 1 (5.56%) Unit4 Business World
Cloud Services
1 3 (16.67%) SaaS
2 1 (5.56%) Microsoft Azure
2 1 (5.56%) Office 365
Communications & Networking
1 3 (16.67%) TCP/IP
1 3 (16.67%) WAN
2 2 (11.11%) LAN
2 2 (11.11%) NAS
2 2 (11.11%) SAN
3 1 (5.56%) Wi-Fi
3 1 (5.56%) Wireless
Database & Business Intelligence
1 1 (5.56%) DB2
1 1 (5.56%) SQL Server
Development Applications
1 1 (5.56%) InstallShield
General
1 3 (16.67%) German Language
2 2 (11.11%) Dutch Language
3 1 (5.56%) Advertising
3 1 (5.56%) Finance
Miscellaneous
1 4 (22.22%) Analytical Skills
2 2 (11.11%) Data Centre
3 1 (5.56%) Computer Science
3 1 (5.56%) Mobile App
Operating Systems
1 9 (50.00%) Windows
2 4 (22.22%) Windows Server
3 3 (16.67%) Mac OS X
3 3 (16.67%) Windows Server 2012
4 2 (11.11%) Windows Server 2008
5 1 (5.56%) Windows 7
5 1 (5.56%) Windows Server 2003
Processes & Methodologies
1 3 (16.67%) ITIL
1 3 (16.67%) Mentoring
2 2 (11.11%) Service Delivery
2 2 (11.11%) User Acceptance Testing
3 1 (5.56%) Application Packaging
3 1 (5.56%) Asset Management
3 1 (5.56%) B2B
3 1 (5.56%) Coaching
3 1 (5.56%) Configuration Management
3 1 (5.56%) Continuous Improvement
3 1 (5.56%) Disaster Recovery
3 1 (5.56%) ERP
3 1 (5.56%) Investment Management
3 1 (5.56%) ITIL V3
3 1 (5.56%) Record to Report
3 1 (5.56%) Service Management
3 1 (5.56%) Workflow
Programming Languages
1 1 (5.56%) PowerShell
1 1 (5.56%) SQL
1 1 (5.56%) VBScript
Qualifications
1 4 (22.22%) Degree
2 2 (11.11%) ITIL Certification
3 1 (5.56%) Computer Science Degree
Quality Assurance & Compliance
1 4 (22.22%) SLA
System Software
1 2 (11.11%) Active Directory
1 2 (11.11%) Hyper-V
1 2 (11.11%) Terminal Server
1 2 (11.11%) Virtual Servers
1 2 (11.11%) VMware Infrastructure
2 1 (5.56%) Microsoft App-V
2 1 (5.56%) XenApp
2 1 (5.56%) XenDesktop
Systems Management
1 3 (16.67%) SCCM
2 2 (11.11%) Backup Exec
3 1 (5.56%) Norton AntiVirus
Vendors
1 6 (33.33%) Microsoft
2 3 (16.67%) Citrix
2 3 (16.67%) VMware
3 2 (11.11%) JD Edwards
3 2 (11.11%) Lotus
3 2 (11.11%) Symantec
4 1 (5.56%) Bloomberg
4 1 (5.56%) Charles River
4 1 (5.56%) FactSet
4 1 (5.56%) HP
4 1 (5.56%) McAfee
4 1 (5.56%) Oracle
4 1 (5.56%) Reuters
4 1 (5.56%) Siemens
4 1 (5.56%) Sophos
Stirling
Hays Specialist Recruitment Ltd
Salary: £25000.00 - £30000.00 per annum + Additional benefits
Posted: 18 days ago