Period
to 16 August 2018

The median annual salary for a Technical Support was £28,750 in advertised job vacancies in Scotland during the 6 months to 16 August 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Technical Support
UK > Scotland
6 months to
16 Aug 2018
Same period 2017 Same period 2016
Rank 209 203 215
Rank change year-on-year -6 +12 +4
Permanent jobs requiring a Technical Support 20 16 23
As % of all permanent IT jobs advertised in Scotland 0.37% 0.30% 0.41%
As % of the Job Titles category 0.38% 0.31% 0.42%
Number of salaries quoted 12 9 10
Scotland median annual salary £28,750 £27,500 £31,250
Median salary % change year-on-year +4.55% -12.00% -10.71%
10th Percentile £24,250 £19,100 £21,000
90th Percentile £36,225 £42,500 £37,500
UK median annual salary £32,000 £30,000 £30,000
% change year-on-year +6.67% - -4.76%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Scotland. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Scotland
Permanent vacancies in Scotland with a recognized job title 5,227 5,093 5,429
% of permanent IT jobs with a recognized job title 95.73% 95.43% 95.85%
Number of salaries quoted 3,512 3,163 3,270
Scotland median annual salary £45,000 £42,500 £44,000
Median salary % change year-on-year +5.88% -3.41% +3.53%
10th Percentile £28,724 £27,500 £26,250
90th Percentile £69,375 £67,500 £65,000
UK median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

Technical Support
Job Vacancy Trend in Scotland

Job postings that featured Technical Support in the job title as a percentage of all IT jobs advertised in Scotland.

Job vacancy trend for Technical Support in Scotland

Technical Support
Salary Trend in Scotland

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support in Scotland.

Salary trend for Technical Support in Scotland

Technical Support
Salary Histogram in Scotland

The salary distribution of IT jobs citing Technical Support in Scotland over the 6 months to 16 August 2018.

Salary histogram for Technical Support in Scotland

Technical Support
Job Locations in Scotland

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support within the Scotland region over the 6 months to 16 August 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Edinburgh +6 12 £27,500 -12.00%
Glasgow -13 5 £30,000 +20.00%
Strathclyde - 1 £32,000 -
West Dunbartonshire - 1 £24,500 -
Perth and Kinross - 1 - -
Technical Support
UK

Technical Support Skill Set
Top 30 Co-occurring IT Skills in Scotland

For the 6 months to 16 August 2018, Technical Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Scotland region featuring Technical Support in the job title.

1 11 (55.00%) Microsoft
2 10 (50.00%) Active Directory
3 9 (45.00%) Degree
4 8 (40.00%) Linux
4 8 (40.00%) VMware
4 8 (40.00%) Firewall
5 7 (35.00%) Finance
6 6 (30.00%) ITIL
6 6 (30.00%) Microsoft Azure
6 6 (30.00%) Amazon AWS
6 6 (30.00%) Problem-Solving
7 5 (25.00%) Threat Detection
7 5 (25.00%) Computer Science Degree
7 5 (25.00%) nginx
7 5 (25.00%) Hyper-V
7 5 (25.00%) Wireshark
7 5 (25.00%) Computer Science
7 5 (25.00%) SaaS
7 5 (25.00%) Data Centre
7 5 (25.00%) DNS
7 5 (25.00%) HTTP
7 5 (25.00%) TCP/IP
7 5 (25.00%) Information Security
8 4 (20.00%) ITSM
8 4 (20.00%) SAML
8 4 (20.00%) Kerberos
8 4 (20.00%) SQL
8 4 (20.00%) Enterprise Cloud
8 4 (20.00%) Kibana
8 4 (20.00%) Analytical Skills

Technical Support Skill Set
Co-occurring IT Skills in Scotland by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (25.00%) nginx
2 3 (15.00%) MS Exchange
3 2 (10.00%) CMS
3 2 (10.00%) JBoss
3 2 (10.00%) SharePoint
3 2 (10.00%) WebLogic
3 2 (10.00%) WebSphere
3 2 (10.00%) WildFly
4 1 (5.00%) Apache
4 1 (5.00%) IIS
4 1 (5.00%) Tomcat
Applications
1 1 (5.00%) Microsoft Office
Business Applications
1 1 (5.00%) Dynamics CRM
1 1 (5.00%) NetSuite
1 1 (5.00%) Sage CRM
Cloud Services
1 6 (30.00%) Amazon AWS
1 6 (30.00%) Microsoft Azure
2 5 (25.00%) SaaS
3 4 (20.00%) Akamai
3 4 (20.00%) IaaS
4 3 (15.00%) Office 365
5 2 (10.00%) Mimecast
Communications & Networking
1 8 (40.00%) Firewall
2 5 (25.00%) DNS
2 5 (25.00%) HTTP
2 5 (25.00%) TCP/IP
2 5 (25.00%) Wireshark
3 4 (20.00%) Kerberos
3 4 (20.00%) Remote Desktop
3 4 (20.00%) Reverse Proxy
4 2 (10.00%) Network Security
4 2 (10.00%) VPN
5 1 (5.00%) Internet
5 1 (5.00%) LAN
5 1 (5.00%) VLAN
5 1 (5.00%) WAN
Database & Business Intelligence
1 2 (10.00%) SAP HANA
1 2 (10.00%) SQL Server
2 1 (5.00%) MySQL
2 1 (5.00%) PostgreSQL
Development Applications
1 4 (20.00%) Fiddler
2 1 (5.00%) JIRA
General
1 7 (35.00%) Finance
2 1 (5.00%) Legal
Libraries, Frameworks & Software Standards
1 4 (20.00%) OAuth
1 4 (20.00%) OAuth2
1 4 (20.00%) SAML
2 2 (10.00%) J2EE
3 1 (5.00%) LAMP
Miscellaneous
1 5 (25.00%) Computer Science
1 5 (25.00%) Data Centre
2 4 (20.00%) Analytical Skills
2 4 (20.00%) Enterprise Cloud
3 3 (15.00%) Fintech
3 3 (15.00%) Smartphone
4 2 (10.00%) Security Operations Centre
Operating Systems
1 8 (40.00%) Linux
2 2 (10.00%) Windows
3 1 (5.00%) Debian
3 1 (5.00%) Windows 10
3 1 (5.00%) Windows 7
3 1 (5.00%) Windows 8
3 1 (5.00%) Windows Server
Processes & Methodologies
1 6 (30.00%) ITIL
1 6 (30.00%) Problem-Solving
2 5 (25.00%) Information Security
2 5 (25.00%) Threat Detection
3 4 (20.00%) Creative Thinking
3 4 (20.00%) ITSM
4 2 (10.00%) Configuration Management
4 2 (10.00%) Continuous Improvement
4 2 (10.00%) Cybersecurity
4 2 (10.00%) Data Analysis
4 2 (10.00%) Data Security
4 2 (10.00%) Decision-Making
4 2 (10.00%) Incident Management
4 2 (10.00%) ITIL V2
4 2 (10.00%) Logistics
4 2 (10.00%) Root Cause Analysis
4 2 (10.00%) Security Operations
4 2 (10.00%) Service Management
4 2 (10.00%) SIEM
5 1 (5.00%) Problem Management
Programming Languages
1 4 (20.00%) SQL
Qualifications
1 9 (45.00%) Degree
2 5 (25.00%) Computer Science Degree
3 3 (15.00%) Microsoft Certification
4 2 (10.00%) Avaya Certification
4 2 (10.00%) CCNA
4 2 (10.00%) Cisco Certification
4 2 (10.00%) MCSA
4 2 (10.00%) MCSE
4 2 (10.00%) Network+ Certification
4 2 (10.00%) VCAP
4 2 (10.00%) VCDX
5 1 (5.00%) HND
Quality Assurance & Compliance
1 2 (10.00%) ISO/IEC 20000
1 2 (10.00%) ISO/IEC 27001
System Software
1 10 (50.00%) Active Directory
2 5 (25.00%) Hyper-V
3 1 (5.00%) Postfix
3 1 (5.00%) VMware Infrastructure
3 1 (5.00%) XenApp
Systems Management
1 4 (20.00%) Kibana
1 4 (20.00%) SCCM
2 1 (5.00%) HAProxy
Vendors
1 11 (55.00%) Microsoft
2 8 (40.00%) VMware
3 2 (10.00%) Avaya
3 2 (10.00%) Oracle
3 2 (10.00%) SAP
4 1 (5.00%) Cisco
4 1 (5.00%) Citrix
4 1 (5.00%) Red Hat
4 1 (5.00%) Sage