Period
to 18 July 2019

The median annual salary for a Technical Support was £28,750 in advertised job vacancies in Scotland during the 6 months to 18 July 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Technical Support
UK > Scotland
6 months to
18 Jul 2019
Same period 2018 Same period 2017
Rank 200 216 201
Rank change year-on-year +16 -15 +23
Permanent jobs requiring a Technical Support 24 22 19
As % of all permanent IT jobs advertised in Scotland 0.44% 0.38% 0.36%
As % of the Job Titles category 0.47% 0.40% 0.38%
Number of salaries quoted 16 13 9
Scotland median annual salary £28,750 £30,000 £27,500
Median salary % change year-on-year -4.17% +9.09% -3.51%
10th Percentile £25,375 £24,250 £19,100
90th Percentile £39,188 £35,950 £42,500
UK median annual salary £27,500 £32,000 £30,000
% change year-on-year -14.06% +6.67% -3.23%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Scotland. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Scotland
Permanent vacancies in Scotland with a recognized job title 5,126 5,496 4,959
% of permanent IT jobs with a recognized job title 94.94% 95.90% 95.20%
Number of salaries quoted 3,357 3,690 3,118
Scotland median annual salary £45,000 £45,000 £43,000
Median salary % change year-on-year - +4.65% -1.15%
10th Percentile £28,750 £28,250 £27,500
90th Percentile £68,750 £68,750 £67,500
UK median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% -

Technical Support
Job Vacancy Trend in Scotland

Job postings that featured Technical Support in the job title as a percentage of all IT jobs advertised in Scotland.

Job vacancy trend for Technical Support in Scotland

Technical Support
Salary Trend in Scotland

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support in Scotland.

Salary trend for Technical Support in Scotland

Technical Support
Salary Histogram in Scotland

The salary distribution of IT jobs citing Technical Support in Scotland over the 6 months to 18 July 2019.

Salary histogram for Technical Support in Scotland

Technical Support
Job Locations in Scotland

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support within the Scotland region over the 6 months to 18 July 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Glasgow +34 11 £30,000 - 3
Edinburgh -16 8 £27,500 -8.33% 2
Scottish Borders - 2 - -
Fife - 2 £30,000 - 2
Renfrewshire - 1 £17,000 - 2
Technical Support
UK

Technical Support Skill Set
Top 30 Co-occurring IT Skills in Scotland

For the 6 months to 18 July 2019, Technical Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Scotland region featuring Technical Support in the job title.

1 11 (45.83%) Windows
1 11 (45.83%) Microsoft
2 7 (29.17%) Driving Licence
3 6 (25.00%) Problem-Solving
3 6 (25.00%) QA
3 6 (25.00%) Windows Server 2012
3 6 (25.00%) SQL Server
4 5 (20.83%) Active Directory
4 5 (20.83%) TCP/IP
5 4 (16.67%) Microsoft Office
5 4 (16.67%) MS Exchange
6 3 (12.50%) Windows 7
6 3 (12.50%) Windows 10
6 3 (12.50%) VMware
6 3 (12.50%) Citrix
7 2 (8.33%) Cisco Certification
7 2 (8.33%) Blackberry
7 2 (8.33%) Cisco
7 2 (8.33%) CCNA
7 2 (8.33%) LAN
7 2 (8.33%) WAN
7 2 (8.33%) ITIL
7 2 (8.33%) SQL
7 2 (8.33%) Wi-Fi
7 2 (8.33%) Telecoms
7 2 (8.33%) Incident Management
7 2 (8.33%) Degree
7 2 (8.33%) Analytics
7 2 (8.33%) Root Cause Analysis
7 2 (8.33%) Office 365

Technical Support Skill Set
Co-occurring IT Skills in Scotland by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (16.67%) MS Exchange
2 2 (8.33%) WebSphere
3 1 (4.17%) JBoss
3 1 (4.17%) WebLogic
3 1 (4.17%) WebSphere Application Server
Applications
1 4 (16.67%) Microsoft Office
Cloud Services
1 2 (8.33%) Microsoft Azure
1 2 (8.33%) Office 365
Communications & Networking
1 5 (20.83%) TCP/IP
2 2 (8.33%) LAN
2 2 (8.33%) WAN
2 2 (8.33%) Wi-Fi
3 1 (4.17%) ADSL
3 1 (4.17%) DNS
3 1 (4.17%) Multicast
3 1 (4.17%) RTP
3 1 (4.17%) RTSP
3 1 (4.17%) SAN
3 1 (4.17%) tcpdump
3 1 (4.17%) WebEx
3 1 (4.17%) Wireshark
Database & Business Intelligence
1 6 (25.00%) SQL Server
Development Applications
1 1 (4.17%) Hudson
General
1 2 (8.33%) Marketing
1 2 (8.33%) Telecoms
2 1 (4.17%) Banking
2 1 (4.17%) Finance
2 1 (4.17%) Norwegian Language
Libraries, Frameworks & Software Standards
1 1 (4.17%) LDAP
1 1 (4.17%) ONVIF
Miscellaneous
1 7 (29.17%) Driving Licence
2 2 (8.33%) Blackberry
2 2 (8.33%) Enterprise Software
2 2 (8.33%) Fibre Optics
2 2 (8.33%) Self-Motivation
3 1 (4.17%) Management Information System
3 1 (4.17%) Mobile App
Operating Systems
1 11 (45.83%) Windows
2 6 (25.00%) Windows Server 2012
3 3 (12.50%) Windows 10
3 3 (12.50%) Windows 7
4 2 (8.33%) Android
4 2 (8.33%) Apple iOS
4 2 (8.33%) Windows Server 2008
5 1 (4.17%) Linux
5 1 (4.17%) Mac OS X
5 1 (4.17%) Unix
5 1 (4.17%) Windows Server
Processes & Methodologies
1 6 (25.00%) Problem-Solving
2 2 (8.33%) Analytics
2 2 (8.33%) Incident Management
2 2 (8.33%) ITIL
2 2 (8.33%) Presales
2 2 (8.33%) Proactive Monitoring
2 2 (8.33%) Root Cause Analysis
3 1 (4.17%) Coaching
3 1 (4.17%) Computer Science
3 1 (4.17%) Customer Engagement
3 1 (4.17%) Defect Management
3 1 (4.17%) Fault Analysis
3 1 (4.17%) Mentoring
3 1 (4.17%) Open Source
3 1 (4.17%) Product Management
3 1 (4.17%) Project Management
3 1 (4.17%) SDLC
3 1 (4.17%) Software Engineering
3 1 (4.17%) Technical Analysis
3 1 (4.17%) WFM
Programming Languages
1 2 (8.33%) SQL
2 1 (4.17%) Bash Shell
2 1 (4.17%) T-SQL
Qualifications
1 2 (8.33%) CCNA
1 2 (8.33%) Cisco Certification
1 2 (8.33%) Degree
2 1 (4.17%) HND
2 1 (4.17%) ISTQB
2 1 (4.17%) ISTQB Foundation Certification
Quality Assurance & Compliance
1 6 (25.00%) QA
2 1 (4.17%) SLA
System Software
1 5 (20.83%) Active Directory
2 2 (8.33%) Hyper-V
3 1 (4.17%) VMware Infrastructure
3 1 (4.17%) vSphere
Systems Management
1 1 (4.17%) Nagios
1 1 (4.17%) PaperCut
1 1 (4.17%) SafeCom
1 1 (4.17%) SCCM
1 1 (4.17%) Single Sign-On
1 1 (4.17%) WMI
Vendors
1 11 (45.83%) Microsoft
2 3 (12.50%) Citrix
2 3 (12.50%) VMware
3 2 (8.33%) Cisco
4 1 (4.17%) Canon
4 1 (4.17%) Equitrac
4 1 (4.17%) HP
4 1 (4.17%) IBM
4 1 (4.17%) Oracle