Period
to 21 August 2018

The following table provides summary statistics for permanent job vacancies advertised in Scotland with a requirement for CRM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited CRM over the 6 months to 21 August 2018 with a comparison to the same period in the previous 2 years.

Customer Relationship Management (CRM)
UK > Scotland
6 months to
21 Aug 2018
Same period 2017 Same period 2016
Rank 62 97 84
Rank change year-on-year +35 -13 -6
Permanent jobs citing CRM 228 134 169
As % of all permanent IT jobs advertised in Scotland 4.15% 2.50% 2.98%
As % of the Processes & Methodologies category 4.46% 2.70% 3.22%
Number of salaries quoted 150 71 95
Scotland median annual salary £45,000 £40,000 £35,500
Median salary % change year-on-year +12.50% +12.68% -11.25%
10th Percentile £31,250 £26,750 £23,000
90th Percentile £69,375 £72,500 £72,000
UK median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - -

CRM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Scotland with a requirement for process or methodology skills.

All Process and Methodology Skills
Scotland
Permanent vacancies with a requirement for process or methodology skills 5,108 4,957 5,245
As % of all permanent IT jobs advertised in Scotland 92.97% 92.53% 92.57%
Number of salaries quoted 3,418 3,072 3,117
Scotland median annual salary £45,000 £44,000 £45,000
Median salary % change year-on-year +2.27% -2.22% +5.88%
10th Percentile £29,750 £28,250 £26,750
90th Percentile £70,000 £68,250 £65,000
UK median annual salary £50,000 £50,000 £48,000
% change year-on-year - +4.17% +1.05%

CRM
Job Vacancy Trend in Scotland

Job postings citing CRM as a percentage of all IT jobs advertised in Scotland.

Job vacancy trend for CRM in Scotland

CRM
Salary Trend in Scotland

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing CRM in Scotland.

Salary trend for CRM in Scotland

CRM
Salary Histogram in Scotland

The salary distribution of IT jobs citing CRM in Scotland over the 6 months to 21 August 2018.

Salary histogram for CRM in Scotland

CRM
Job Locations in Scotland

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing CRM within the Scotland region over the 6 months to 21 August 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Edinburgh +33 100 £45,000 +1.12% 4
Glasgow +7 93 £45,000 +28.57% 10
Aberdeen +11 13 £45,000 - 1
Stirling -5 4 £40,000 +33.33% 1
West Lothian - 2 £48,000 - 4
Renfrewshire 0 1 £44,000 -
North Lanarkshire - 1 - -
Fife - 1 £39,000 -
CRM
UK

For the 6 months to 21 August 2018, IT jobs citing CRM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Scotland region with a requirement for CRM.

1 102 (44.74%) Microsoft
2 100 (43.86%) Dynamics CRM
3 53 (23.25%) SQL
4 49 (21.49%) Agile Software Development
4 49 (21.49%) Finance
5 48 (21.05%) SQL Server
6 40 (17.54%) C#
7 38 (16.67%) JavaScript
8 37 (16.23%) Salesforce.com
9 36 (15.79%) .NET
10 35 (15.35%) SAP
11 34 (14.91%) Marketing
12 33 (14.47%) SharePoint
13 32 (14.04%) Degree
14 30 (13.16%) SLA
15 28 (12.28%) Project Management
16 27 (11.84%) Microsoft Excel
16 27 (11.84%) Web Services
16 27 (11.84%) SDLC
16 27 (11.84%) IT Strategy
17 25 (10.96%) PRINCE2
18 24 (10.53%) Microsoft Office
18 24 (10.53%) Microsoft PowerPoint
18 24 (10.53%) Telecoms
18 24 (10.53%) SAP CRM
18 24 (10.53%) Microsoft Azure
18 24 (10.53%) Driving Licence
18 24 (10.53%) Analytical Skills
19 23 (10.09%) Management Information System
20 22 (9.65%) ERP

CRM
Co-occurring IT Skills in Scotland by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 33 (14.47%) SharePoint
2 9 (3.95%) Skype for Business
3 6 (2.63%) Oracle SOA Suite
4 4 (1.75%) JBoss
5 3 (1.32%) IIS
5 3 (1.32%) SharePoint 2010
5 3 (1.32%) SharePoint 2013
6 2 (0.88%) Apache Spark
7 1 (0.44%) CMS
Applications
1 27 (11.84%) Microsoft Excel
2 24 (10.53%) Microsoft Office
2 24 (10.53%) Microsoft PowerPoint
3 1 (0.44%) MS Visio
3 1 (0.44%) Photoshop
Business Applications
1 100 (43.86%) Dynamics CRM
2 24 (10.53%) SAP CRM
3 10 (4.39%) Dynamics AX
4 6 (2.63%) SAP ERP
5 3 (1.32%) Dynamics SL
5 3 (1.32%) SAP Hybris
6 2 (0.88%) Dynamics NAV
6 2 (0.88%) NetSuite
6 2 (0.88%) Sage CRM
6 2 (0.88%) Salesforce.com CRM
6 2 (0.88%) SAP APO
6 2 (0.88%) SAP GRC
6 2 (0.88%) SAP HR
6 2 (0.88%) SAP IS-U
7 1 (0.44%) Unit4 Business World
Cloud Services
1 24 (10.53%) Microsoft Azure
2 19 (8.33%) Dynamics 365
2 19 (8.33%) Office 365
3 9 (3.95%) Azure Functions
3 9 (3.95%) Serverless
3 9 (3.95%) Yammer
4 7 (3.07%) Amazon AWS
5 3 (1.32%) Force.com
5 3 (1.32%) Google Analytics
6 1 (0.44%) Google Tag Manager
6 1 (0.44%) SaaS
6 1 (0.44%) Trello
Communications & Networking
1 11 (4.82%) Intranet
2 9 (3.95%) Skype
3 3 (1.32%) Broadband
4 2 (0.88%) ADSL
4 2 (0.88%) Extranet
4 2 (0.88%) Internet
4 2 (0.88%) VPN
5 1 (0.44%) FTP
Database & Business Intelligence
1 48 (21.05%) SQL Server
2 15 (6.58%) GIS
2 15 (6.58%) SQL Server Reporting Services
3 13 (5.70%) SQL Server 2012
3 13 (5.70%) SQL Server Integration Services
4 10 (4.39%) Relational Database
5 8 (3.51%) Power BI
6 7 (3.07%) NoSQL
7 5 (2.19%) Data Warehouse
7 5 (2.19%) Oracle Database
7 5 (2.19%) SAP BW
7 5 (2.19%) SQL Server Analysis Services
8 4 (1.75%) DB2
8 4 (1.75%) MongoDB
8 4 (1.75%) Oracle Database 12c
9 3 (1.32%) Big Data
9 3 (1.32%) Blockchain
9 3 (1.32%) Data Mining
9 3 (1.32%) PostgreSQL
9 3 (1.32%) SQL Server 2008
Development Applications
1 9 (3.95%) JIRA
2 6 (2.63%) Oracle Forms
2 6 (2.63%) Visual Studio
3 3 (1.32%) Bugzilla
4 2 (0.88%) Git (software)
4 2 (0.88%) TestComplete
5 1 (0.44%) Team Foundation Server
General
1 49 (21.49%) Finance
2 34 (14.91%) Marketing
3 24 (10.53%) Telecoms
4 13 (5.70%) Retail
5 12 (5.26%) Advertising
6 9 (3.95%) Banking
6 9 (3.95%) Manufacturing
7 6 (2.63%) Retail Banking
8 4 (1.75%) Automotive
8 4 (1.75%) Legal
9 3 (1.32%) Front Office
9 3 (1.32%) German Language
9 3 (1.32%) Law
9 3 (1.32%) Publishing
10 2 (0.88%) French Language
10 2 (0.88%) Investment Banking
10 2 (0.88%) Italian Language
10 2 (0.88%) Spanish Language
11 1 (0.44%) Billing
11 1 (0.44%) Mandarin Language
Job Titles
1 54 (23.68%) Developer
2 42 (18.42%) Architect
2 42 (18.42%) Solutions Architect
3 32 (14.04%) Analyst
4 26 (11.40%) SAP Architect
4 26 (11.40%) SAP Solutions Architect
5 22 (9.65%) Consultant
6 21 (9.21%) Microsoft Developer
7 18 (7.89%) CRM Developer
8 17 (7.46%) CRM Architect
8 17 (7.46%) CRM Solutions Architect
8 17 (7.46%) SAP CRM Architect
9 16 (7.02%) Dynamics CRM Developer
10 13 (5.70%) CRM Consultant
10 13 (5.70%) Dynamics CRM Consultant
11 12 (5.26%) Business Analyst
12 10 (4.39%) SharePoint Developer
13 9 (3.95%) Microsoft CRM Consultant
13 9 (3.95%) Service Manager
14 8 (3.51%) Senior Architect
Libraries, Frameworks & Software Standards
1 36 (15.79%) .NET
2 27 (11.84%) Web Services
3 20 (8.77%) WCF
4 16 (7.02%) AngularJS
4 16 (7.02%) jQuery
5 14 (6.14%) CSS
5 14 (6.14%) HTML
6 11 (4.82%) REST
7 10 (4.39%) ASP.NET
7 10 (4.39%) HTML5
7 10 (4.39%) SOAP
8 9 (3.95%) CSS3
8 9 (3.95%) Twitter Bootstrap
8 9 (3.95%) WPF
9 8 (3.51%) ASP.NET Web API
10 6 (2.63%) .NET Framework
10 6 (2.63%) ASP.NET MVC
10 6 (2.63%) Java EE
11 5 (2.19%) XML
12 4 (1.75%) Hibernate
Miscellaneous
1 24 (10.53%) Analytical Skills
1 24 (10.53%) Driving Licence
2 23 (10.09%) Management Information System
3 10 (4.39%) Hybrid Cloud
4 8 (3.51%) User Experience
5 7 (3.07%) Enterprise Software
6 6 (2.63%) FMCG
7 4 (1.75%) IVR
7 4 (1.75%) Mainframe
8 3 (1.32%) Computer Science
8 3 (1.32%) Greenfield Project
8 3 (1.32%) Social Media
9 2 (0.88%) Blackberry
10 1 (0.44%) e-Learning
10 1 (0.44%) Fintech
10 1 (0.44%) iPad
10 1 (0.44%) iPhone
10 1 (0.44%) Self-Motivation
10 1 (0.44%) Smart Meter
10 1 (0.44%) TRADACOMS
Operating Systems
1 16 (7.02%) Windows
2 5 (2.19%) Linux
2 5 (2.19%) Windows Server
3 4 (1.75%) Windows 7
4 2 (0.88%) Windows Server 2003
4 2 (0.88%) Windows XP
5 1 (0.44%) Android
5 1 (0.44%) Unix
5 1 (0.44%) Windows 10
5 1 (0.44%) Windows Server 2008
Processes & Methodologies
1 49 (21.49%) Agile Software Development
2 28 (12.28%) Project Management
3 27 (11.84%) IT Strategy
3 27 (11.84%) SDLC
4 25 (10.96%) PRINCE2
5 22 (9.65%) Contract Management
5 22 (9.65%) ERP
5 22 (9.65%) Stakeholder Management
6 19 (8.33%) Commercial Awareness
7 18 (7.89%) Migration
8 17 (7.46%) Matrix Management
8 17 (7.46%) MVC
9 16 (7.02%) Business Intelligence
9 16 (7.02%) Coaching
9 16 (7.02%) Network Planning
10 15 (6.58%) Quality Management
10 15 (6.58%) Service Delivery
11 14 (6.14%) Analytics
11 14 (6.14%) Data Migration
12 13 (5.70%) Problem-Solving
Programming Languages
1 53 (23.25%) SQL
2 40 (17.54%) C#
3 38 (16.67%) JavaScript
4 9 (3.95%) T-SQL
4 9 (3.95%) TypeScript
5 6 (2.63%) PL/SQL
6 4 (1.75%) C
6 4 (1.75%) Java
6 4 (1.75%) PHP
7 3 (1.32%) Apex Code
7 3 (1.32%) Python
7 3 (1.32%) X++
8 2 (0.88%) C++
8 2 (0.88%) PowerShell
8 2 (0.88%) VBScript
9 1 (0.44%) XAML
Qualifications
1 32 (14.04%) Degree
2 15 (6.58%) PRINCE2 Practitioner
3 5 (2.19%) ISTQB
4 3 (1.32%) ISEB
5 2 (0.88%) Computer Science Degree
5 2 (0.88%) ISTQB Advanced Certification
6 1 (0.44%) ACCA
6 1 (0.44%) CISSP
6 1 (0.44%) HND
6 1 (0.44%) MCSA
6 1 (0.44%) MCSE
6 1 (0.44%) Microsoft Certification
6 1 (0.44%) Security Cleared
Quality Assurance & Compliance
1 30 (13.16%) SLA
2 6 (2.63%) COBIT
3 5 (2.19%) QA
4 2 (0.88%) GDPR
5 1 (0.44%) Cyber Essentials
5 1 (0.44%) HIPAA
5 1 (0.44%) ISO/IEC 27001
5 1 (0.44%) Sarbanes-Oxley
5 1 (0.44%) SSAE 16
System Software
1 6 (2.63%) Active Directory
2 1 (0.44%) VMware Infrastructure
2 1 (0.44%) XenApp
Systems Management
1 1 (0.44%) HP Quality Center
1 1 (0.44%) Systems Management Server (SMS)
Vendors
1 102 (44.74%) Microsoft
2 37 (16.23%) Salesforce.com
3 35 (15.35%) SAP
4 15 (6.58%) Oracle
5 8 (3.51%) Cognizant
6 6 (2.63%) IBM
7 4 (1.75%) Chordiant
7 4 (1.75%) VMware
8 3 (1.32%) Citrix
8 3 (1.32%) Google
8 3 (1.32%) hybris
9 2 (0.88%) Capita
9 2 (0.88%) iManage
9 2 (0.88%) Sage
10 1 (0.44%) Atlassian
10 1 (0.44%) HubSpot
10 1 (0.44%) Pardot
10 1 (0.44%) Tableau
10 1 (0.44%) Talend
10 1 (0.44%) Veeam