Period
to 19 November 2017

The following table provides summary statistics for permanent job vacancies advertised in Scotland with a requirement for CRM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited CRM over the 6 months to 19 November 2017 with a comparison to the same period in the previous 2 years.

Customer Relationship Management (CRM)
UK > Scotland
6 months to
19 Nov 2017
Same period 2016 Same period 2015
Rank 85 99 94
Rank change year-on-year +14 -5 -17
Permanent jobs citing CRM 168 126 174
As % of all permanent IT jobs advertised in Scotland 3.01% 2.44% 2.70%
As % of the Processes & Methodologies category 3.31% 2.67% 2.97%
Number of salaries quoted 105 72 126
Scotland median annual salary £40,000 £35,250 £41,750
Median salary % change year-on-year +13.48% -15.57% -1.76%
10th Percentile £23,200 £22,625 £27,500
90th Percentile £65,000 £71,000 £60,000
UK median annual salary £47,500 £47,500 £47,500

CRM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Scotland with a requirement for process or methodology skills.

All Process and Methodology Skills
Scotland
Permanent vacancies with a requirement for process or methodology skills 5076 4719 5850
As % of all permanent IT jobs advertised in Scotland 90.84% 91.35% 90.84%
Number of salaries quoted 3234 2863 3710
Scotland median annual salary £45,000 £44,000 £42,500
Median salary % change year-on-year +2.27% +3.53% +2.41%
10th Percentile £28,250 £28,250 £27,750
90th Percentile £66,250 £65,000 £63,750
UK median annual salary £50,000 £49,476 £47,500
% change year-on-year +1.06% +4.16% +5.56%

CRM
Job Vacancy Trend in Scotland

Job postings citing CRM as a percentage of all IT jobs advertised in Scotland.

Job vacancy trend for CRM in Scotland

CRM
Salary Trend in Scotland

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing CRM in Scotland.

Salary trend for CRM in Scotland

CRM
Salary Histogram in Scotland

The salary distribution of IT jobs citing CRM in Scotland over the 6 months to 19 November 2017.

Salary histogram for CRM in Scotland

CRM
Job Locations in Scotland

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing CRM within the Scotland region over the 6 months to 19 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Glasgow +8 65 £45,000 +19.42% 3
Edinburgh -23 52 £39,000 +11.43% 2
Orkney Islands - 20 £40,000 -
Stirling - 5 £30,000 -
Highlands - 4 £65,000 -
Fife +4 2 £43,750 +12.90% 1
South Lanarkshire - 2 £25,000 -
Aberdeen -4 1 - -
Renfrewshire - 1 £37,500 -
Falkirk - 1 - -
CRM
UK

For the 6 months to 19 November 2017, IT jobs citing CRM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Scotland region with a requirement for CRM.

1 61 (36.31%) Microsoft
2 54 (32.14%) Dynamics CRM
3 45 (26.79%) SQL
4 36 (21.43%) SQL Server
5 31 (18.45%) Salesforce.com
5 31 (18.45%) Agile Software Development
6 30 (17.86%) ERP
7 28 (16.67%) Finance
8 26 (15.48%) Project Management
9 25 (14.88%) HTML
9 25 (14.88%) SaaS
10 24 (14.29%) Dynamics 365
10 24 (14.29%) CSS
11 23 (13.69%) JavaScript
12 22 (13.10%) SharePoint
13 21 (12.50%) .NET
13 21 (12.50%) C#
14 20 (11.90%) Web Services
14 20 (11.90%) Analytical Skills
15 19 (11.31%) SAP
15 19 (11.31%) Dynamics AX
16 18 (10.71%) Degree
16 18 (10.71%) Amazon AWS
17 16 (9.52%) PRINCE2
18 15 (8.93%) Java
18 15 (8.93%) Git (software)
19 14 (8.33%) T-SQL
19 14 (8.33%) Stakeholder Management
19 14 (8.33%) SQL Server Reporting Services
20 13 (7.74%) Migration

CRM
Co-occurring IT Skills in Scotland by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 22 (13.10%) SharePoint
2 5 (2.98%) CMS
3 3 (1.79%) Confluence
3 3 (1.79%) SharePoint 2013
3 3 (1.79%) Skype for Business
4 2 (1.19%) Apache
4 2 (1.19%) Apache Spark
4 2 (1.19%) FileNet
5 1 (0.60%) Exchange Server 2007
5 1 (0.60%) Exchange Server 2010
5 1 (0.60%) IIS
5 1 (0.60%) MS Exchange
Applications
1 13 (7.74%) Microsoft Office
2 10 (5.95%) Microsoft Excel
3 4 (2.38%) MS Visio
4 3 (1.79%) Microsoft Project
5 1 (0.60%) Microsoft PowerPoint
Business Applications
1 54 (32.14%) Dynamics CRM
2 19 (11.31%) Dynamics AX
3 8 (4.76%) SAP SD
4 6 (3.57%) Dynamics NAV
5 5 (2.98%) SAP CRM
5 5 (2.98%) SAP IS-U
6 4 (2.38%) Eloqua
6 4 (2.38%) PeopleSoft Financials
6 4 (2.38%) Sage 200
6 4 (2.38%) SAP Business One
7 2 (1.19%) Salesforce.com CRM
8 1 (0.60%) FRx
8 1 (0.60%) NetSuite
8 1 (0.60%) SAP Retail
8 1 (0.60%) Scribe Insight
Cloud Services
1 25 (14.88%) SaaS
2 24 (14.29%) Dynamics 365
3 18 (10.71%) Amazon AWS
4 12 (7.14%) Office 365
5 6 (3.57%) Microsoft Azure
6 5 (2.98%) Salesforce Service Cloud
7 4 (2.38%) Force.com
7 4 (2.38%) Salesforce Sales Cloud
8 3 (1.79%) Google Analytics
9 2 (1.19%) Amazon EMR
9 2 (1.19%) OpenShift
9 2 (1.19%) Oracle Service Cloud
9 2 (1.19%) PaaS
10 1 (0.60%) Scribe Online
10 1 (0.60%) Yammer
Communications & Networking
1 4 (2.38%) LAN
1 4 (2.38%) WAN
2 3 (1.79%) TCP/IP
3 2 (1.19%) Wi-Fi
3 2 (1.19%) WLAN
4 1 (0.60%) BGP
4 1 (0.60%) DHCP
4 1 (0.60%) DNS
4 1 (0.60%) Ethernet
4 1 (0.60%) Firewall
4 1 (0.60%) Internet
4 1 (0.60%) IPv6
4 1 (0.60%) MPLS
4 1 (0.60%) OSPF
4 1 (0.60%) RSVP
4 1 (0.60%) SDH
4 1 (0.60%) SONET
4 1 (0.60%) VLAN
4 1 (0.60%) VPLS
4 1 (0.60%) VPN
Database & Business Intelligence
1 36 (21.43%) SQL Server
2 14 (8.33%) SQL Server Reporting Services
3 6 (3.57%) Power BI
4 4 (2.38%) PostgreSQL
5 3 (1.79%) Data Warehouse
5 3 (1.79%) EDRMS
5 3 (1.79%) NoSQL
6 2 (1.19%) Amazon Redshift
6 2 (1.19%) Apache Cassandra
6 2 (1.19%) Apache Hive
6 2 (1.19%) Hadoop
6 2 (1.19%) MongoDB
6 2 (1.19%) Oracle Database
6 2 (1.19%) Oracle Database 12c
6 2 (1.19%) SQL Server Integration Services
7 1 (0.60%) Crystal Reports
7 1 (0.60%) Data Mining
7 1 (0.60%) GIS
7 1 (0.60%) MySQL
7 1 (0.60%) Qlik Sense
Development Applications
1 15 (8.93%) Git (software)
2 10 (5.95%) JUnit
2 10 (5.95%) Selenium
2 10 (5.95%) Spock
3 9 (5.36%) JIRA
4 4 (2.38%) Visual Studio
5 2 (1.19%) Jenkins
5 2 (1.19%) Oracle Forms
6 1 (0.60%) Team Foundation Server
6 1 (0.60%) TeamCity
General
1 28 (16.67%) Finance
2 12 (7.14%) Marketing
3 9 (5.36%) Manufacturing
3 9 (5.36%) Retail
4 5 (2.98%) Banking
5 4 (2.38%) Advertising
5 4 (2.38%) Billing
6 2 (1.19%) Dutch Language
6 2 (1.19%) French Language
6 2 (1.19%) German Language
6 2 (1.19%) Spanish Language
6 2 (1.19%) Telecoms
7 1 (0.60%) Front Office
7 1 (0.60%) Legal
7 1 (0.60%) Multimedia
Job Titles
1 45 (26.79%) Developer
2 29 (17.26%) Analyst
3 28 (16.67%) Consultant
4 16 (9.52%) CRM Consultant
5 14 (8.33%) Software Developer
6 12 (7.14%) Dynamics CRM Consultant
7 11 (6.55%) Business Analyst
7 11 (6.55%) SQL Developer
8 10 (5.95%) Project Manager
9 9 (5.36%) Applications Support
10 8 (4.76%) Architect
10 8 (4.76%) Business Process Manager
10 8 (4.76%) EPoS Manager
10 8 (4.76%) IT Manager
10 8 (4.76%) IT Project Manager
11 7 (4.17%) Microsoft CRM Consultant
11 7 (4.17%) PHP Developer
11 7 (4.17%) Support Analyst
12 6 (3.57%) Applications Support Analyst
13 5 (2.98%) Technical Leader
Libraries, Frameworks & Software Standards
1 25 (14.88%) HTML
2 24 (14.29%) CSS
3 21 (12.50%) .NET
4 20 (11.90%) Web Services
5 10 (5.95%) Grails
5 10 (5.95%) Spring
6 8 (4.76%) ASP.NET
6 8 (4.76%) Visualforce
7 5 (2.98%) AngularJS
7 5 (2.98%) REST
8 4 (2.38%) jQuery
8 4 (2.38%) VXML
8 4 (2.38%) XML
9 3 (1.79%) KnockoutJS
9 3 (1.79%) Mason
9 3 (1.79%) SOAP
9 3 (1.79%) WCF
9 3 (1.79%) WinForms
10 2 (1.19%) ASP.NET MVC
10 2 (1.19%) scikit-learn
Miscellaneous
1 20 (11.90%) Analytical Skills
2 8 (4.76%) EPoS
2 8 (4.76%) FMCG
3 7 (4.17%) PMI
4 6 (3.57%) IVR
5 4 (2.38%) Social Media
6 2 (1.19%) Computer Science
6 2 (1.19%) Derivative
6 2 (1.19%) Enterprise Software
6 2 (1.19%) Equities
6 2 (1.19%) Fixed Income
6 2 (1.19%) Foreign Exchange (FX)
6 2 (1.19%) iPad
7 1 (0.60%) Fintech
7 1 (0.60%) Mainframe
7 1 (0.60%) Management Information System
7 1 (0.60%) Virtual Team
Operating Systems
1 12 (7.14%) Windows
2 3 (1.79%) Android
2 3 (1.79%) Linux
2 3 (1.79%) Windows 7
2 3 (1.79%) Windows Server
3 2 (1.19%) Apple iOS
3 2 (1.19%) Red Hat Enterprise Linux
3 2 (1.19%) Windows 2000
3 2 (1.19%) Windows Vista
3 2 (1.19%) Windows XP
4 1 (0.60%) Mac OS X
4 1 (0.60%) Windows Server 2008
4 1 (0.60%) Windows Server 2012
Processes & Methodologies
1 31 (18.45%) Agile Software Development
2 30 (17.86%) ERP
3 26 (15.48%) Project Management
4 16 (9.52%) PRINCE2
5 14 (8.33%) Stakeholder Management
6 13 (7.74%) Migration
7 12 (7.14%) IT Strategy
7 12 (7.14%) Presales
7 12 (7.14%) Service Management
8 11 (6.55%) Analytics
8 11 (6.55%) ITIL
8 11 (6.55%) Mentoring
9 10 (5.95%) Business Intelligence
9 10 (5.95%) Data Analysis
9 10 (5.95%) Data Migration
9 10 (5.95%) TDD
9 10 (5.95%) Waterfall
10 9 (5.36%) Business Analysis
10 9 (5.36%) Process Management
10 9 (5.36%) User Acceptance Testing
Programming Languages
1 45 (26.79%) SQL
2 23 (13.69%) JavaScript
3 21 (12.50%) C#
4 15 (8.93%) Java
5 14 (8.33%) T-SQL
6 11 (6.55%) PHP
7 10 (5.95%) Groovy
8 8 (4.76%) Apex Code
9 4 (2.38%) VB.NET
10 3 (1.79%) PL/SQL
10 3 (1.79%) X++
11 2 (1.19%) Python
11 2 (1.19%) VBA
12 1 (0.60%) PowerShell
12 1 (0.60%) TypeScript
12 1 (0.60%) VBScript
Qualifications
1 18 (10.71%) Degree
2 8 (4.76%) Microsoft Certification
2 8 (4.76%) PMI Certification
3 5 (2.98%) PMP
4 3 (1.79%) MCP
5 2 (1.19%) Computer Science Degree
5 2 (1.19%) ISEB
5 2 (1.19%) ISTQB
5 2 (1.19%) ISTQB Foundation Certification
6 1 (0.60%) BPSS Clearance
6 1 (0.60%) CCNP
6 1 (0.60%) Cisco Certification
6 1 (0.60%) CTC Cleared
6 1 (0.60%) ISEB Practitioner
6 1 (0.60%) ITIL Certification
6 1 (0.60%) ITIL Foundation Certificate
6 1 (0.60%) PRINCE2 Certification
6 1 (0.60%) PRINCE2 Practitioner
6 1 (0.60%) SC Cleared
6 1 (0.60%) Security Cleared
Quality Assurance & Compliance
1 6 (3.57%) QA
1 6 (3.57%) SLA
2 5 (2.98%) PMO
3 3 (1.79%) PMBOK
4 1 (0.60%) GDPR
System Software
1 4 (2.38%) VMware Infrastructure
2 3 (1.79%) Active Directory
2 3 (1.79%) Hyper-V
3 2 (1.19%) ISA Server
3 2 (1.19%) Virtual Servers
Systems Management
1 2 (1.19%) AirWatch
1 2 (1.19%) SCCM
2 1 (0.60%) ServiceCenter
Vendors
1 61 (36.31%) Microsoft
2 31 (18.45%) Salesforce.com
3 19 (11.31%) SAP
4 8 (4.76%) JD Edwards
4 8 (4.76%) Oracle
4 8 (4.76%) PeopleSoft
5 7 (4.17%) Google
6 4 (2.38%) Epicor
6 4 (2.38%) Marketo
6 4 (2.38%) Sage
6 4 (2.38%) VMware
7 3 (1.79%) iManage
8 2 (1.19%) Adobe
8 2 (1.19%) Apigee
8 2 (1.19%) Calypso
8 2 (1.19%) Cisco
8 2 (1.19%) Cognizant
8 2 (1.19%) Murex
8 2 (1.19%) Red Hat
9 1 (0.60%) Cognos