Period
to 19 October 2019

The median annual salary for a Technical Support was £28,000 in advertised job vacancies during the 6 months to 19 October 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Technical Support
UK
6 months to
19 Oct 2019
Same period 2018 Same period 2017
Rank 423 442 494
Rank change year-on-year +19 +52 -82
Permanent jobs requiring a Technical Support 946 1,116 1,020
As % of all permanent IT jobs advertised in the UK 0.69% 0.68% 0.58%
As % of the Job Titles category 0.73% 0.71% 0.61%
Number of salaries quoted 814 943 873
UK median annual salary £28,000 £31,000 £30,000
Median salary % change year-on-year -9.68% +3.33% -
10th Percentile £20,000 £19,800 £20,228
90th Percentile £48,750 £51,250 £53,140
UK excluding London median annual salary £25,500 £27,500 £27,500
% change year-on-year -7.27% - -3.51%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 130,312 158,067 167,756
% of permanent IT jobs with a recognized job title 95.66% 95.93% 95.97%
Number of salaries quoted 103,901 127,366 134,317
UK median annual salary £50,000 £50,000 £48,000
Median salary % change year-on-year - +4.17% +1.05%
10th Percentile £28,000 £27,500 £27,500
90th Percentile £85,000 £82,500 £78,750
UK excluding London median annual salary £45,000 £45,000 £42,500
% change year-on-year - +5.88% -

Technical Support
Job Vacancy Trend

Job postings that featured Technical Support in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Technical Support in the UK

Technical Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support.

Salary trend for Technical Support in the UK

Technical Support
Salary Histogram

The salary distribution of IT jobs citing Technical Support over the 6 months to 19 October 2019.

Salary histogram for Technical Support in the UK

Technical Support
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support within the UK over the 6 months to 19 October 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +27 898 £28,000 -9.68% 318
UK excluding London +5 686 £25,500 -7.27% 270
North of England +98 260 £22,000 -12.00% 50
London +42 245 £38,750 +3.33% 66
Yorkshire +112 195 £22,000 -12.00% 13
South East -64 170 £29,500 -1.67% 77
South West +61 97 £30,000 +15.38% 35
Midlands -18 83 £30,000 - 49
West Midlands +3 62 £38,500 +40.00% 30
North West +12 57 £32,500 +18.18% 28
East of England +32 43 £25,500 -15.00% 41
East Midlands 0 21 £26,316 -15.11% 19
Scotland +7 13 £28,750 +4.55% 10
Wales +3 12 £39,000 +4.00% 7
Northern Ireland -1 9 £23,000 - 1
North East +10 8 £33,500 +55.81% 9

Technical Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 19 October 2019, Technical Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Technical Support in the job title.

1 433 (45.77%) Windows
2 418 (44.19%) Microsoft
3 331 (34.99%) Active Directory
4 221 (23.36%) Office 365
5 188 (19.87%) Microsoft Office
6 183 (19.34%) Cisco
7 177 (18.71%) Windows Server
8 175 (18.50%) SQL
9 174 (18.39%) Problem-Solving
10 160 (16.91%) Firewall
10 160 (16.91%) VMware
11 159 (16.81%) Cisco Certification
12 152 (16.07%) CCNA
13 141 (14.90%) Microsoft Certification
14 140 (14.80%) ITIL
15 132 (13.95%) VoIP
16 127 (13.42%) Linux
17 126 (13.32%) Windows 10
18 125 (13.21%) Azure
19 121 (12.79%) Citrix
20 119 (12.58%) MS Exchange
21 118 (12.47%) Finance
21 118 (12.47%) VMware Infrastructure
22 107 (11.31%) MCSE
23 106 (11.21%) Wireless
24 103 (10.89%) Broadband
24 103 (10.89%) WAN
24 103 (10.89%) DNS
25 102 (10.78%) Data Centre
26 100 (10.57%) LAN

Technical Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 119 (12.58%) MS Exchange
2 40 (4.23%) IIS
3 39 (4.12%) Exchange Server 2010
3 39 (4.12%) Exchange Server 2013
4 35 (3.70%) SharePoint
5 28 (2.96%) Skype for Business
6 19 (2.01%) Apache
7 18 (1.90%) Exchange Server 2007
8 9 (0.95%) WebSphere
9 7 (0.74%) IBM Notes
9 7 (0.74%) NetWeaver
9 7 (0.74%) Tomcat
10 6 (0.63%) Blackberry Enterprise Server
10 6 (0.63%) IBM Domino
11 5 (0.53%) Confluence
11 5 (0.53%) JCAPS
11 5 (0.53%) Oracle SOA Suite
12 3 (0.32%) CMS
12 3 (0.32%) Exchange Server 2003
12 3 (0.32%) SAS
Applications
1 188 (19.87%) Microsoft Office
2 32 (3.38%) Microsoft Excel
3 18 (1.90%) MS Visio
4 17 (1.80%) Microsoft PowerPoint
5 3 (0.32%) Photoshop
5 3 (0.32%) Spreadsheet
6 1 (0.11%) Adobe Creative Suite
6 1 (0.11%) AutoCAD
Business Applications
1 8 (0.85%) Dynamics NAV
2 7 (0.74%) Dynamics AX
3 5 (0.53%) Remedy ITSM
4 4 (0.42%) SAP BPC
4 4 (0.42%) SAP S/4HANA
5 3 (0.32%) Dynamics CRM
5 3 (0.32%) Exchequer
6 2 (0.21%) NetSuite
7 1 (0.11%) Elite 3E
7 1 (0.11%) Relativity
7 1 (0.11%) SAP Business One
Cloud Services
1 221 (23.36%) Office 365
2 125 (13.21%) Azure
3 42 (4.44%) AWS
4 34 (3.59%) SaaS
5 19 (2.01%) Azure Active Directory
6 9 (0.95%) IaaS
7 8 (0.85%) Cloud Computing
7 8 (0.85%) Dynamics 365
7 8 (0.85%) Mimecast
8 6 (0.63%) Amazon EC2
8 6 (0.63%) G Suite
8 6 (0.63%) Google Docs
8 6 (0.63%) Virtual Private Cloud
9 3 (0.32%) GitHub
10 2 (0.21%) OpenDNS
10 2 (0.21%) Power Platform
11 1 (0.11%) Microsoft Flow
11 1 (0.11%) OneDrive
11 1 (0.11%) PowerApps
11 1 (0.11%) Yammer
Communications & Networking
1 160 (16.91%) Firewall
2 132 (13.95%) VoIP
3 106 (11.21%) Wireless
4 103 (10.89%) Broadband
4 103 (10.89%) DNS
4 103 (10.89%) WAN
5 100 (10.57%) LAN
6 85 (8.99%) DHCP
7 83 (8.77%) ADSL
8 79 (8.35%) TCP/IP
9 78 (8.25%) VPN
10 74 (7.82%) 3G
11 54 (5.71%) Internet
12 48 (5.07%) Remote Desktop
13 44 (4.65%) Skype
14 36 (3.81%) SAN
15 35 (3.70%) VLAN
16 23 (2.43%) Ethernet
16 23 (2.43%) IP Telephony
17 19 (2.01%) MPLS
Database & Business Intelligence
1 89 (9.41%) SQL Server
2 18 (1.90%) MySQL
3 9 (0.95%) Relational Database
4 8 (0.85%) Oracle Database
5 7 (0.74%) Oracle Reports
5 7 (0.74%) SAP BW
6 6 (0.63%) MongoDB
6 6 (0.63%) NoSQL
6 6 (0.63%) SAP HANA
6 6 (0.63%) SQL Server Reporting Services
7 5 (0.53%) SQL Server Integration Services
8 4 (0.42%) BusinessObjects
8 4 (0.42%) QlikView
8 4 (0.42%) RDBMS
9 3 (0.32%) DB2
9 3 (0.32%) InfluxDB
9 3 (0.32%) MS Access
9 3 (0.32%) SAP Data Services
9 3 (0.32%) SQL Server 2008
9 3 (0.32%) SQL Server 2012
Development Applications
1 21 (2.22%) JIRA
2 8 (0.85%) Git (software)
3 5 (0.53%) MSI
3 5 (0.53%) Rational Rhapsody
3 5 (0.53%) VSS/SourceSafe
4 4 (0.42%) Bitbucket
5 3 (0.32%) Subversion
6 2 (0.21%) SQL Server Management Studio (SSMS)
7 1 (0.11%) Hudson
7 1 (0.11%) Octopus Deploy
7 1 (0.11%) Visual Studio
7 1 (0.11%) Visual Studio Team System
General
1 118 (12.47%) Finance
2 53 (5.60%) Telecoms
3 37 (3.91%) Retail
4 28 (2.96%) French Language
4 28 (2.96%) Manufacturing
5 26 (2.75%) German Language
6 23 (2.43%) Banking
7 21 (2.22%) Marketing
8 20 (2.11%) Electronics
8 20 (2.11%) Public Sector
9 9 (0.95%) Legal
10 8 (0.85%) Games
11 7 (0.74%) Financial Institution
11 7 (0.74%) Pharmaceutical
11 7 (0.74%) Spanish Language
12 6 (0.63%) Law
13 5 (0.53%) Aerospace
13 5 (0.53%) Police
14 4 (0.42%) Back Office
15 3 (0.32%) Front Office
Libraries, Frameworks & Software Standards
1 41 (4.33%) .NET
2 21 (2.22%) XML
3 20 (2.11%) Web Services
4 16 (1.69%) HTML
5 9 (0.95%) CSS
6 8 (0.85%) ASP.NET
6 8 (0.85%) LDAP
7 7 (0.74%) LAMP
7 7 (0.74%) Middleware
7 7 (0.74%) SOAP
8 6 (0.63%) HTML5
9 5 (0.53%) ADSI
9 5 (0.53%) J2EE
9 5 (0.53%) JMS
9 5 (0.53%) WebSphere MQ
10 4 (0.42%) AngularJS
10 4 (0.42%) EDI
10 4 (0.42%) REST
10 4 (0.42%) SAML
10 4 (0.42%) SAP Basis
Miscellaneous
1 102 (10.78%) Data Centre
2 51 (5.39%) Analytical Skills
3 48 (5.07%) Driving Licence
4 33 (3.49%) Self-Motivation
5 22 (2.33%) Management Information System
6 21 (2.22%) Linux Command Line
6 21 (2.22%) Video Conferencing
7 13 (1.37%) Blackberry
8 11 (1.16%) Smartphone
9 9 (0.95%) Enterprise Software
9 9 (0.95%) FMCG
9 9 (0.95%) Life Science
9 9 (0.95%) PKI
10 8 (0.85%) EPoS
11 7 (0.74%) Handset
12 6 (0.63%) Virtual Team
13 5 (0.53%) Anti-Piracy
13 5 (0.53%) Replication
14 4 (0.42%) AS400
14 4 (0.42%) CMDB
Operating Systems
1 433 (45.77%) Windows
2 177 (18.71%) Windows Server
3 127 (13.42%) Linux
4 126 (13.32%) Windows 10
5 87 (9.20%) Windows Server 2012
6 84 (8.88%) Windows 7
7 77 (8.14%) Windows Server 2008
8 46 (4.86%) Unix
9 31 (3.28%) Android
10 30 (3.17%) Windows Server 2003
11 22 (2.33%) Apple iOS
12 18 (1.90%) Windows 8
13 13 (1.37%) Mac OS X
14 10 (1.06%) Red Hat Enterprise Linux
15 8 (0.85%) CentOS
16 7 (0.74%) Mac OS
16 7 (0.74%) Ubuntu
17 4 (0.42%) AIX
17 4 (0.42%) Windows Vista
18 3 (0.32%) Debian
Processes & Methodologies
1 174 (18.39%) Problem-Solving
2 140 (14.80%) ITIL
3 73 (7.72%) Supplier Management
4 47 (4.97%) Project Management
5 34 (3.59%) Service Management
6 33 (3.49%) Computer Science
7 32 (3.38%) Infrastructure Engineering
8 30 (3.17%) Service Delivery
9 28 (2.96%) B2B
9 28 (2.96%) Change Management
10 27 (2.85%) Migration
10 27 (2.85%) Root Cause Analysis
11 25 (2.64%) Fintech
12 23 (2.43%) Mentoring
13 22 (2.33%) Mathematics
14 21 (2.22%) Incident Management
15 20 (2.11%) Agile Software Development
15 20 (2.11%) Asset Management
15 20 (2.11%) CRM
15 20 (2.11%) Time Management
Programming Languages
1 175 (18.50%) SQL
2 75 (7.93%) PowerShell
3 24 (2.54%) Python
4 23 (2.43%) C#
5 22 (2.33%) C
6 21 (2.22%) VB
7 19 (2.01%) Bash Shell
7 19 (2.01%) PHP
8 18 (1.90%) Java
9 17 (1.80%) Perl
9 17 (1.80%) VB.NET
10 15 (1.59%) T-SQL
11 13 (1.37%) JavaScript
12 8 (0.85%) C++
13 7 (0.74%) VBA
14 5 (0.53%) Shell Script
14 5 (0.53%) Tcl
14 5 (0.53%) VBScript
15 4 (0.42%) ABAP
15 4 (0.42%) Ruby
Qualifications
1 159 (16.81%) Cisco Certification
2 152 (16.07%) CCNA
3 141 (14.90%) Microsoft Certification
4 107 (11.31%) MCSE
5 99 (10.47%) Degree
6 76 (8.03%) MCITP
7 71 (7.51%) VMware Certified Professional (VCP)
8 69 (7.29%) CCNP
9 47 (4.97%) MCSA
10 23 (2.43%) Security Cleared
11 22 (2.33%) MCP
12 19 (2.01%) A+ Certification
13 16 (1.69%) DBS Check
14 13 (1.37%) Computer Science Degree
15 12 (1.27%) CCDP
15 12 (1.27%) CCIE
16 10 (1.06%) ITIL Certification
16 10 (1.06%) MCDST
17 8 (0.85%) Network+ Certification
17 8 (0.85%) SC Cleared
Quality Assurance & Compliance
1 85 (8.99%) SLA
2 66 (6.98%) ISO/IEC 27001
3 58 (6.13%) ISO 9001
4 11 (1.16%) QA
5 8 (0.85%) PCI DSS
6 4 (0.42%) ISO 9000
7 2 (0.21%) Data Quality
7 2 (0.21%) EMIR
7 2 (0.21%) MiFID
8 1 (0.11%) ISO/IEC 20000
8 1 (0.11%) P3O
System Software
1 331 (34.99%) Active Directory
2 118 (12.47%) VMware Infrastructure
3 64 (6.77%) Hyper-V
4 14 (1.48%) vSphere
5 12 (1.27%) XenApp
6 9 (0.95%) Docker
7 7 (0.74%) Virtual Machines
8 5 (0.53%) Terminal Services
9 3 (0.32%) BitLocker
9 3 (0.32%) DFS Replication
9 3 (0.32%) Microsoft App-V
9 3 (0.32%) XenDesktop
10 2 (0.21%) VMware ESXi
11 1 (0.11%) Firmware
11 1 (0.11%) Virtual Servers
11 1 (0.11%) VMware Workstation
Systems Management
1 57 (6.03%) SCCM
2 19 (2.01%) Cisco CUCM
3 16 (1.69%) Microsoft Intune
4 10 (1.06%) Norton AntiVirus
5 9 (0.95%) WSUS
6 7 (0.74%) Backup Exec
6 7 (0.74%) NetBackup
6 7 (0.74%) Single Sign-On
7 6 (0.63%) EMC NetWorker
7 6 (0.63%) ServiceCenter
8 5 (0.53%) Ansible
8 5 (0.53%) cPanel
8 5 (0.53%) Microsoft Clustering
9 4 (0.42%) Microsoft Data Protection Manager
9 4 (0.42%) Puppet
10 3 (0.32%) FortiGate
10 3 (0.32%) Jamf Pro
10 3 (0.32%) Kubernetes
10 3 (0.32%) McAfee ePO
10 3 (0.32%) Tivoli Storage Manager
Vendors
1 418 (44.19%) Microsoft
2 183 (19.34%) Cisco
3 160 (16.91%) VMware
4 121 (12.79%) Citrix
5 83 (8.77%) Meraki
6 74 (7.82%) Polycom
7 72 (7.61%) Aruba
8 44 (4.65%) Apple
9 40 (4.23%) Oracle
10 25 (2.64%) HP
11 21 (2.22%) SAP
12 20 (2.11%) Dell
13 15 (1.59%) Avaya
14 14 (1.48%) CommVault
14 14 (1.48%) IBM
14 14 (1.48%) Red Hat
15 13 (1.37%) Salesforce.com
16 11 (1.16%) Juniper
16 11 (1.16%) Remedy
16 11 (1.16%) Symantec