Period
to 21 September 2017

The median annual salary for a Technical Support was £30,000 in advertised job vacancies during the 6 months to 21 September 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Technical Support
UK
6 months to
21 Sep 2017
Same period 2016 Same period 2015
Rank 469 399 386
Rank change year-on-year -70 -13 -56
Permanent jobs requiring a Technical Support 1040 1513 1854
As % of all permanent IT jobs advertised in the UK 0.59% 0.78% 0.84%
As % of the Job Titles category 0.62% 0.81% 0.88%
Number of salaries quoted 868 1312 1686
UK median annual salary £30,000 £30,000 £30,000
10th Percentile £20,000 £19,750 £20,350
90th Percentile £53,750 £51,225 £48,750
UK excluding London median annual salary £27,500 £28,500 £28,000
% change year-on-year -3.51% +1.79% -6.67%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 169054 187667 211623
% of permanent IT jobs with a recognized job title 95.81% 96.48% 96.45%
Number of salaries quoted 135523 157713 175423
UK median annual salary £47,500 £47,500 £45,000
Median salary % change year-on-year - +5.56% -
10th Percentile £27,500 £26,750 £26,250
90th Percentile £78,750 £77,500 £75,000
UK excluding London median annual salary £42,500 £42,500 £40,000
% change year-on-year - +6.25% -

Technical Support
Job Vacancy Trend

Job postings that featured Technical Support in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Technical Support in the UK

Technical Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support.

Salary trend for Technical Support in the UK

Technical Support
Salary Histogram

The salary distribution of IT jobs citing Technical Support over the 6 months to 21 September 2017.

Salary histogram for Technical Support in the UK

Technical Support
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support within the UK over the 6 months to 21 September 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -69 1004 £30,000 - 70
UK excluding London -70 698 £27,500 -3.51% 52
London -43 326 £36,500 -2.67% 20
South East -65 271 £31,000 +3.33% 16
North of England -72 142 £24,500 +8.89% 14
Midlands +45 118 £29,000 +5.45% 11
North West -5 91 £25,000 -16.67% 5
West Midlands +41 87 £30,000 +9.09% 8
East of England -39 81 £26,750 -16.41% 6
South West -3 69 £23,750 -15.18% 3
Yorkshire -37 47 £23,000 +12.20% 7
East Midlands +28 31 £28,000 +12.00% 3
Scotland -20 12 £25,750 -9.65% 1
Wales -15 8 £28,250 +6.60% 1
North East +5 4 £20,750 -7.78% 2

Technical Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 21 September 2017, Technical Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Technical Support in the job title.

1 514 (49.42%) Windows
2 383 (36.83%) Microsoft
3 303 (29.13%) Active Directory
4 239 (22.98%) SQL
5 223 (21.44%) Windows Server
6 194 (18.65%) Finance
7 190 (18.27%) VMware
8 171 (16.44%) ITIL
9 160 (15.38%) Linux
10 149 (14.33%) Office 365
11 144 (13.85%) Degree
12 131 (12.60%) Microsoft Office
13 121 (11.63%) Windows Server 2008
14 120 (11.54%) Windows Server 2012
15 119 (11.44%) Windows 7
16 115 (11.06%) Firewall
17 114 (10.96%) Cisco
18 111 (10.67%) SQL Server
19 110 (10.58%) VMware Infrastructure
20 109 (10.48%) Analytical Skills
20 109 (10.48%) MS Exchange
21 107 (10.29%) TCP/IP
22 102 (9.81%) Hyper-V
23 101 (9.71%) DNS
24 90 (8.65%) Citrix
25 87 (8.37%) LAN
26 84 (8.08%) Windows 10
27 83 (7.98%) Microsoft Certification
27 83 (7.98%) Java
28 82 (7.88%) DHCP

Technical Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 109 (10.48%) MS Exchange
2 59 (5.67%) IIS
3 43 (4.13%) Exchange Server 2010
3 43 (4.13%) Tomcat
4 31 (2.98%) Exchange Server 2013
4 31 (2.98%) SharePoint
5 29 (2.79%) Skype for Business
6 27 (2.60%) Apache
7 16 (1.54%) JBoss
8 14 (1.35%) WebSphere
9 12 (1.15%) CMS
9 12 (1.15%) Oracle SOA Suite
10 11 (1.06%) Blackberry Enterprise Server
11 10 (0.96%) WordPress
12 7 (0.67%) Exchange Server 2007
12 7 (0.67%) Joomla!
13 5 (0.48%) Confluence
13 5 (0.48%) Drupal
13 5 (0.48%) Sitecore CMS
13 5 (0.48%) WebLogic
Applications
1 131 (12.60%) Microsoft Office
2 33 (3.17%) Microsoft Excel
3 23 (2.21%) Microsoft PowerPoint
4 20 (1.92%) MS Visio
5 4 (0.38%) Mozilla Thunderbird
6 2 (0.19%) Autodesk Flame
6 2 (0.19%) Maya
7 1 (0.096%) Microsoft Project
Business Applications
1 21 (2.02%) RiskWrite
2 9 (0.87%) Dynamics CRM
2 9 (0.87%) Magento
3 5 (0.48%) Dynamics AX
4 4 (0.38%) Eikon
5 3 (0.29%) Oracle EBS
5 3 (0.29%) Oracle EBS R12
5 3 (0.29%) Oracle ERP
5 3 (0.29%) ResourceLink
6 2 (0.19%) NetSuite
6 2 (0.19%) SAP BPC
6 2 (0.19%) Unit4 Business World
7 1 (0.096%) Bloomberg TOMS
7 1 (0.096%) Eloqua
7 1 (0.096%) Infor M3
7 1 (0.096%) Oracle General Ledger
7 1 (0.096%) Oracle Payables
7 1 (0.096%) Oracle Procure-to-Pay
7 1 (0.096%) Oracle Receivables
7 1 (0.096%) SAP ERP
Cloud Services
1 149 (14.33%) Office 365
2 74 (7.12%) Microsoft Azure
3 44 (4.23%) Amazon AWS
4 34 (3.27%) SaaS
5 8 (0.77%) IaaS
6 7 (0.67%) Slack
7 6 (0.58%) Cloud Computing
7 6 (0.58%) Mimecast
8 5 (0.48%) Amazon EC2
8 5 (0.48%) AWS CloudFormation
8 5 (0.48%) G Suite
8 5 (0.48%) GitHub
9 3 (0.29%) OneDrive
10 2 (0.19%) Dynamics 365
11 1 (0.096%) Azure Active Directory
11 1 (0.096%) Boomi
11 1 (0.096%) Catchpoint
11 1 (0.096%) Oracle Service Cloud
11 1 (0.096%) Salesforce Sales Cloud
11 1 (0.096%) Sumo Logic
Communications & Networking
1 115 (11.06%) Firewall
2 107 (10.29%) TCP/IP
3 101 (9.71%) DNS
4 87 (8.37%) LAN
5 82 (7.88%) DHCP
6 68 (6.54%) WAN
7 57 (5.48%) Internet
8 47 (4.52%) VoIP
9 44 (4.23%) SAN
10 43 (4.13%) VPN
11 31 (2.98%) Skype
12 28 (2.69%) Wireless
13 24 (2.31%) HTTP
14 22 (2.12%) ADSL
14 22 (2.12%) Broadband
14 22 (2.12%) FTP
14 22 (2.12%) Network Security
15 20 (1.92%) VLAN
16 16 (1.54%) SMTP
16 16 (1.54%) SSL
Database & Business Intelligence
1 111 (10.67%) SQL Server
2 32 (3.08%) MySQL
3 23 (2.21%) Oracle Database
4 13 (1.25%) SQL Server Reporting Services
5 10 (0.96%) Big Data
6 9 (0.87%) Relational Database
7 8 (0.77%) GIS
7 8 (0.77%) SQL Server 2008
8 6 (0.58%) NoSQL
9 5 (0.48%) MongoDB
9 5 (0.48%) QlikView
9 5 (0.48%) SQL Server Analysis Services
9 5 (0.48%) SQL Server Integration Services
10 4 (0.38%) Informix
10 4 (0.38%) MS Access
10 4 (0.38%) Qlik Sense
11 3 (0.29%) Data Warehouse
11 3 (0.29%) DB2
11 3 (0.29%) Oracle Reports
11 3 (0.29%) SQL Server 2012
Development Applications
1 32 (3.08%) Eclipse
2 21 (2.02%) VersionOne
3 19 (1.83%) JIRA
3 19 (1.83%) Maven
4 13 (1.25%) Talend Open Studio
5 11 (1.06%) IntelliJ
5 11 (1.06%) NetBeans
6 9 (0.87%) Selenium
7 8 (0.77%) Jenkins
7 8 (0.77%) SoapUI
8 6 (0.58%) MSI
9 5 (0.48%) Git (software)
10 3 (0.29%) PROIV
11 2 (0.19%) SQL Server Management Studio (SSMS)
11 2 (0.19%) Team Foundation Server
11 2 (0.19%) Visual Studio
12 1 (0.096%) Oracle Forms
12 1 (0.096%) VSS/SourceSafe
General
1 194 (18.65%) Finance
2 57 (5.48%) Telecoms
3 45 (4.33%) Retail
4 41 (3.94%) Banking
4 41 (3.94%) Marketing
5 30 (2.88%) Manufacturing
6 25 (2.40%) Electronics
7 24 (2.31%) Investment Banking
8 23 (2.21%) Front Office
9 22 (2.12%) Legal
10 16 (1.54%) Back Office
11 15 (1.44%) Law
12 14 (1.35%) German Language
13 13 (1.25%) French Language
14 11 (1.06%) Games
14 11 (1.06%) Pharmaceutical
15 10 (0.96%) Retail Banking
16 8 (0.77%) Advertising
17 4 (0.38%) Music Industry
18 3 (0.29%) Italian Language
Libraries, Frameworks & Software Standards
1 49 (4.71%) .NET
2 33 (3.17%) XML
3 32 (3.08%) HTML
4 30 (2.88%) Web Services
5 20 (1.92%) SOAP
6 18 (1.73%) CSS
7 14 (1.35%) J2EE
8 13 (1.25%) ASP.NET
9 12 (1.15%) Java EE
9 12 (1.15%) REST
10 11 (1.06%) Java SE
10 11 (1.06%) JMS
10 11 (1.06%) JSON
10 11 (1.06%) Spring
11 10 (0.96%) FIX Protocol
11 10 (0.96%) Middleware
12 9 (0.87%) LAMP
13 8 (0.77%) Oracle Fusion
14 6 (0.58%) HTML5
14 6 (0.58%) XMPP
Miscellaneous
1 109 (10.48%) Analytical Skills
2 50 (4.81%) Data Centre
3 48 (4.62%) Computer Science
4 41 (3.94%) Clustering
5 29 (2.79%) iSeries
6 27 (2.60%) Management Information System
7 26 (2.50%) Blackberry
8 24 (2.31%) Enterprise Software
9 23 (2.21%) iPad
10 20 (1.92%) Foreign Exchange (FX)
11 16 (1.54%) Social Media
12 14 (1.35%) Driving Licence
13 13 (1.25%) Fixed Income
14 12 (1.15%) Video Conferencing
15 11 (1.06%) Hedge funds
15 11 (1.06%) Smartphone
16 9 (0.87%) Enterprise Storage
17 8 (0.77%) AS400
17 8 (0.77%) Equities
18 7 (0.67%) NHS
Operating Systems
1 514 (49.42%) Windows
2 223 (21.44%) Windows Server
3 160 (15.38%) Linux
4 121 (11.63%) Windows Server 2008
5 120 (11.54%) Windows Server 2012
6 119 (11.44%) Windows 7
7 84 (8.08%) Windows 10
8 64 (6.15%) Unix
9 40 (3.85%) Windows Server 2003
10 36 (3.46%) Windows 8
11 34 (3.27%) Android
12 27 (2.60%) Apple iOS
13 24 (2.31%) Mac OS X
14 19 (1.83%) Windows XP
15 13 (1.25%) Ubuntu
16 9 (0.87%) CentOS
17 8 (0.77%) Solaris
18 7 (0.67%) Mac OS
18 7 (0.67%) Red Hat Enterprise Linux
19 6 (0.58%) OS/400
Processes & Methodologies
1 171 (16.44%) ITIL
2 78 (7.50%) Service Delivery
3 53 (5.10%) Incident Management
4 52 (5.00%) Problem Management
5 50 (4.81%) Service Management
6 48 (4.62%) Change Management
7 46 (4.42%) Project Management
8 44 (4.23%) Mentoring
9 42 (4.04%) Agile Software Development
10 37 (3.56%) CRM
11 35 (3.37%) Continuous Improvement
12 33 (3.17%) Time Management
13 32 (3.08%) DevOps
13 32 (3.08%) Root Cause Analysis
14 31 (2.98%) Business Intelligence
15 27 (2.60%) Mathematics
16 25 (2.40%) Asset Management
16 25 (2.40%) Presales
17 24 (2.31%) Software Engineering
17 24 (2.31%) Virtual Environments
Programming Languages
1 239 (22.98%) SQL
2 83 (7.98%) Java
3 61 (5.87%) PowerShell
4 41 (3.94%) Python
5 31 (2.98%) C#
6 29 (2.79%) JavaScript
7 23 (2.21%) Perl
8 18 (1.73%) C++
9 17 (1.63%) C
9 17 (1.63%) PHP
10 16 (1.54%) Bash Shell
11 13 (1.25%) Ruby
11 13 (1.25%) Shell Script
12 12 (1.15%) PL/SQL
12 12 (1.15%) T-SQL
12 12 (1.15%) VBA
13 10 (0.96%) VB
14 8 (0.77%) Korn
15 7 (0.67%) VBScript
16 6 (0.58%) RPG
Qualifications
1 144 (13.85%) Degree
2 83 (7.98%) Microsoft Certification
3 52 (5.00%) MCSE
4 43 (4.13%) Cisco Certification
5 42 (4.04%) MCP
6 40 (3.85%) CCNA
7 33 (3.17%) MCSA
8 26 (2.50%) ITIL Certification
9 25 (2.40%) VMware Certified Professional (VCP)
10 23 (2.21%) ITIL Foundation Certificate
11 18 (1.73%) Computer Science Degree
12 16 (1.54%) Security Cleared
13 14 (1.35%) A+ Certification
14 13 (1.25%) MCITP
15 9 (0.87%) SC Cleared
15 9 (0.87%) VERITAS Certified Professional (VCP)
16 8 (0.77%) VCP5
17 6 (0.58%) MOS
18 5 (0.48%) CISM
18 5 (0.48%) CISSP
Quality Assurance & Compliance
1 79 (7.60%) SLA
2 15 (1.44%) ISO/IEC 27001
3 6 (0.58%) BS25999
3 6 (0.58%) GDPR
3 6 (0.58%) ISO/IEC 20000
4 5 (0.48%) Cyber Essentials
4 5 (0.48%) PCI DSS
5 3 (0.29%) ISO 9001
5 3 (0.29%) QA
6 2 (0.19%) ISO 22301
6 2 (0.19%) ISO 9000
7 1 (0.096%) Def Stans
7 1 (0.096%) HL7
7 1 (0.096%) ISO 14001
7 1 (0.096%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
7 1 (0.096%) SSAE 16
System Software
1 303 (29.13%) Active Directory
2 110 (10.58%) VMware Infrastructure
3 102 (9.81%) Hyper-V
4 27 (2.60%) VMware ESXi
5 20 (1.92%) XenApp
6 12 (1.15%) Terminal Services
6 12 (1.15%) XenDesktop
7 11 (1.06%) vSphere
8 8 (0.77%) Virtual Machines
9 7 (0.67%) Microsoft App-V
9 7 (0.67%) Samba
10 6 (0.58%) UAG
10 6 (0.58%) Virtual Desktop
10 6 (0.58%) Virtual Servers
10 6 (0.58%) XenServer
11 5 (0.48%) Docker
12 4 (0.38%) VMware Workstation
13 2 (0.19%) BitLocker
13 2 (0.19%) FreeRADIUS
14 1 (0.096%) LXC
Systems Management
1 78 (7.50%) SCCM
2 50 (4.81%) Backup Exec
3 22 (2.12%) SCOM
4 19 (1.83%) Norton AntiVirus
4 19 (1.83%) WSUS
5 15 (1.44%) vCenter Server
6 12 (1.15%) Microsoft Clustering
6 12 (1.15%) Tivoli Storage Manager
7 11 (1.06%) Puppet
8 9 (0.87%) Symantec Endpoint Protection
8 9 (0.87%) Symantec Enterprise Vault
9 8 (0.77%) SCVMM
9 8 (0.77%) Systems Management Server (SMS)
10 7 (0.67%) cPanel
10 7 (0.67%) Microsoft Data Protection Manager
10 7 (0.67%) Microsoft Intune
10 7 (0.67%) NetBackup
10 7 (0.67%) Opscode Chef
11 6 (0.58%) Ansible
12 5 (0.48%) Salt
Vendors
1 383 (36.83%) Microsoft
2 190 (18.27%) VMware
3 114 (10.96%) Cisco
4 90 (8.65%) Citrix
5 58 (5.58%) Oracle
6 38 (3.65%) Symantec
7 37 (3.56%) HP
8 31 (2.98%) SAP
9 26 (2.50%) Dell
10 25 (2.40%) Veeam
11 24 (2.31%) IBM
12 22 (2.12%) Apple
13 20 (1.92%) NetApp
14 17 (1.63%) Juniper
15 16 (1.54%) Bloomberg
15 16 (1.54%) Red Hat
16 15 (1.44%) Avaya
16 15 (1.44%) F5
16 15 (1.44%) Veritas
17 14 (1.35%) Remedy