Period
to 18 November 2017

The median annual salary for a Technical Support was £30,000 in advertised job vacancies during the 6 months to 18 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Technical Support
UK
6 months to
18 Nov 2017
Same period 2016 Same period 2015
Rank 467 417 376
Rank change year-on-year -50 -41 -59
Permanent jobs requiring a Technical Support 1086 1394 1840
As % of all permanent IT jobs advertised in the UK 0.61% 0.73% 0.84%
As % of the Job Titles category 0.63% 0.76% 0.87%
Number of salaries quoted 946 1222 1659
UK median annual salary £30,000 £30,000 £30,000
10th Percentile £20,625 £19,263 £20,350
90th Percentile £53,300 £48,750 £50,050
UK excluding London median annual salary £27,500 £28,000 £27,600
% change year-on-year -1.79% +1.45% -8.00%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 171362 183209 211285
% of permanent IT jobs with a recognized job title 95.77% 96.48% 96.46%
Number of salaries quoted 137432 153366 175465
UK median annual salary £48,000 £47,500 £45,000
Median salary % change year-on-year +1.05% +5.56% -
10th Percentile £27,500 £27,000 £26,250
90th Percentile £78,750 £77,500 £75,000
UK excluding London median annual salary £42,500 £42,500 £40,500
% change year-on-year - +4.94% +1.25%

Technical Support
Job Vacancy Trend

Job postings that featured Technical Support in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Technical Support in the UK

Technical Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support.

Salary trend for Technical Support in the UK

Technical Support
Salary Histogram

The salary distribution of IT jobs citing Technical Support over the 6 months to 18 November 2017.

Salary histogram for Technical Support in the UK

Technical Support
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support within the UK over the 6 months to 18 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -57 1046 £30,000 - 52
UK excluding London -66 729 £27,500 -1.79% 45
London +24 340 £37,500 +8.70% 9
South East -86 277 £28,850 -3.83% 19
North of England -22 171 £25,000 +11.11% 9
Midlands +42 121 £30,000 +9.09% 9
North West +7 95 £25,000 -17.36% 6
West Midlands +40 90 £30,000 +9.09% 4
East of England -4 83 £25,500 -20.31% 4
South West -42 57 £23,500 -18.97% 2
Yorkshire -24 52 £25,000 +26.58% 2
East Midlands +30 31 £36,500 +35.19% 5
North East +9 24 £35,000 +55.56% 1
Wales +14 14 £30,000 +27.66% 2
Scotland -18 7 £27,500 +3.77%

Technical Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 18 November 2017, Technical Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Technical Support in the job title.

1 504 (46.41%) Windows
2 396 (36.46%) Microsoft
3 283 (26.06%) Active Directory
4 245 (22.56%) Windows Server
5 243 (22.38%) SQL
6 196 (18.05%) Finance
7 186 (17.13%) VMware
8 178 (16.39%) ITIL
9 167 (15.38%) Office 365
10 162 (14.92%) Degree
11 155 (14.27%) Linux
12 138 (12.71%) Microsoft Office
13 132 (12.15%) Windows 7
14 123 (11.33%) SQL Server
14 123 (11.33%) MS Exchange
15 120 (11.05%) Windows Server 2012
16 119 (10.96%) Windows Server 2008
16 119 (10.96%) Cisco
17 117 (10.77%) Firewall
18 111 (10.22%) TCP/IP
19 105 (9.67%) VMware Infrastructure
20 103 (9.48%) DNS
21 94 (8.66%) Analytical Skills
21 94 (8.66%) SLA
22 92 (8.47%) Windows 10
23 89 (8.20%) Hyper-V
23 89 (8.20%) SCCM
24 87 (8.01%) DHCP
25 86 (7.92%) Microsoft Certification
26 81 (7.46%) Citrix

Technical Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 123 (11.33%) MS Exchange
2 52 (4.79%) Exchange Server 2010
3 50 (4.60%) SharePoint
4 44 (4.05%) IIS
5 40 (3.68%) Exchange Server 2013
6 35 (3.22%) Skype for Business
7 25 (2.30%) Apache
8 24 (2.21%) Tomcat
9 17 (1.57%) WordPress
10 11 (1.01%) CMS
11 10 (0.92%) JBoss
11 10 (0.92%) Joomla!
12 9 (0.83%) Exchange Server 2007
13 8 (0.74%) WebSphere
14 6 (0.55%) Exchange Server 2003
15 5 (0.46%) Drupal
15 5 (0.46%) GlassFish
15 5 (0.46%) nginx
15 5 (0.46%) Oracle SOA Suite
15 5 (0.46%) Sitecore CMS
Applications
1 138 (12.71%) Microsoft Office
2 35 (3.22%) Microsoft Excel
3 26 (2.39%) MS Visio
4 19 (1.75%) Microsoft PowerPoint
5 4 (0.37%) Photoshop
6 2 (0.18%) Maya
7 1 (0.092%) Microsoft Project
Business Applications
1 13 (1.20%) RiskWrite
2 10 (0.92%) Magento
3 9 (0.83%) Dynamics AX
4 8 (0.74%) Dynamics CRM
5 5 (0.46%) Eikon
5 5 (0.46%) NetSuite
5 5 (0.46%) ResourceLink
5 5 (0.46%) Sage 200
6 3 (0.28%) Dynamics NAV
6 3 (0.28%) Oracle EBS
7 2 (0.18%) Infor M3
7 2 (0.18%) MetaTrader
7 2 (0.18%) Oracle EBS R12
7 2 (0.18%) Oracle ERP
7 2 (0.18%) SAP BPC
8 1 (0.092%) Bloomberg TOMS
8 1 (0.092%) Eloqua
8 1 (0.092%) Oracle Procure-to-Pay
8 1 (0.092%) PeopleSoft HCM
8 1 (0.092%) SAP ERP
Cloud Services
1 167 (15.38%) Office 365
2 72 (6.63%) Microsoft Azure
3 57 (5.25%) Amazon AWS
4 29 (2.67%) SaaS
5 12 (1.10%) Mimecast
6 10 (0.92%) Cloud Computing
7 9 (0.83%) IaaS
8 8 (0.74%) OneDrive
9 6 (0.55%) Slack
10 5 (0.46%) Amazon EC2
10 5 (0.46%) AWS CloudFormation
11 4 (0.37%) G Suite
12 3 (0.28%) Adobe Creative Cloud
12 3 (0.28%) Dynamics 365
13 2 (0.18%) Catchpoint
13 2 (0.18%) GitHub
14 1 (0.092%) Amazon S3
14 1 (0.092%) Azure Active Directory
14 1 (0.092%) OpenShift
14 1 (0.092%) Sumo Logic
Communications & Networking
1 117 (10.77%) Firewall
2 111 (10.22%) TCP/IP
3 103 (9.48%) DNS
4 87 (8.01%) DHCP
5 66 (6.08%) LAN
6 62 (5.71%) WAN
7 55 (5.06%) Internet
8 53 (4.88%) VoIP
9 43 (3.96%) VPN
10 34 (3.13%) SAN
11 28 (2.58%) VLAN
11 28 (2.58%) Wireless
12 27 (2.49%) Skype
13 22 (2.03%) SMS
14 19 (1.75%) FTP
14 19 (1.75%) Network Security
14 19 (1.75%) Remote Desktop
15 18 (1.66%) ADSL
16 17 (1.57%) HTTP
17 15 (1.38%) SSL
Database & Business Intelligence
1 123 (11.33%) SQL Server
2 31 (2.85%) MySQL
3 19 (1.75%) Oracle Database
4 17 (1.57%) SQL Server Reporting Services
5 14 (1.29%) SQL Server 2008
6 13 (1.20%) Relational Database
7 11 (1.01%) SQL Server Integration Services
8 8 (0.74%) Big Data
8 8 (0.74%) GIS
8 8 (0.74%) SQL Server 2012
8 8 (0.74%) SQL Server Analysis Services
9 5 (0.46%) QlikView
10 4 (0.37%) Blockchain
10 4 (0.37%) Qlik Sense
10 4 (0.37%) SQL Server 2000
11 3 (0.28%) BusinessObjects
11 3 (0.28%) Crystal Reports
11 3 (0.28%) DB2
11 3 (0.28%) MS Access
11 3 (0.28%) RDBMS
Development Applications
1 23 (2.12%) JIRA
2 17 (1.57%) Eclipse
3 13 (1.20%) Talend Open Studio
3 13 (1.20%) VersionOne
4 10 (0.92%) Maven
5 6 (0.55%) Jenkins
5 6 (0.55%) Selenium
5 6 (0.55%) SoapUI
6 5 (0.46%) PROIV
7 4 (0.37%) IntelliJ
7 4 (0.37%) NetBeans
7 4 (0.37%) Subversion
8 3 (0.28%) MSI
9 2 (0.18%) Git (software)
9 2 (0.18%) SQL Server Management Studio (SSMS)
9 2 (0.18%) Visual Studio
10 1 (0.092%) Bugzilla
10 1 (0.092%) Team Foundation Server
General
1 196 (18.05%) Finance
2 65 (5.99%) Banking
3 49 (4.51%) Retail
4 45 (4.14%) Telecoms
5 43 (3.96%) Marketing
6 38 (3.50%) Manufacturing
7 30 (2.76%) Legal
8 29 (2.67%) Electronics
8 29 (2.67%) Front Office
9 26 (2.39%) French Language
10 25 (2.30%) Advertising
11 22 (2.03%) German Language
11 22 (2.03%) Investment Banking
12 21 (1.93%) Law
13 17 (1.57%) Back Office
14 13 (1.20%) Italian Language
14 13 (1.20%) Retail Banking
15 12 (1.10%) Billing
16 11 (1.01%) Spanish Language
17 10 (0.92%) Games
Libraries, Frameworks & Software Standards
1 44 (4.05%) .NET
2 38 (3.50%) HTML
3 29 (2.67%) Web Services
4 25 (2.30%) JSON
5 23 (2.12%) XML
6 20 (1.84%) FIX Protocol
6 20 (1.84%) Middleware
7 19 (1.75%) CSS
8 15 (1.38%) ASP.NET
9 13 (1.20%) J2EE
9 13 (1.20%) RESTful
10 12 (1.10%) LAMP
11 10 (0.92%) AngularJS
11 10 (0.92%) SOAP
12 9 (0.83%) HTML5
13 7 (0.64%) XSLT
14 6 (0.55%) ODBC
14 6 (0.55%) Oracle Fusion
14 6 (0.55%) WAP
15 5 (0.46%) OAuth
Miscellaneous
1 94 (8.66%) Analytical Skills
2 54 (4.97%) Computer Science
3 53 (4.88%) Data Centre
4 26 (2.39%) Clustering
5 25 (2.30%) iSeries
6 23 (2.12%) Management Information System
7 22 (2.03%) Foreign Exchange (FX)
8 21 (1.93%) Driving Licence
9 17 (1.57%) Fintech
10 15 (1.38%) Blackberry
10 15 (1.38%) iPad
11 14 (1.29%) Fixed Income
12 12 (1.10%) Fat Client
12 12 (1.10%) Public Cloud
12 12 (1.10%) Replication
12 12 (1.10%) Smartphone
12 12 (1.10%) Social Media
12 12 (1.10%) Thin Client
13 11 (1.01%) Hedge funds
13 11 (1.01%) Video Conferencing
Operating Systems
1 504 (46.41%) Windows
2 245 (22.56%) Windows Server
3 155 (14.27%) Linux
4 132 (12.15%) Windows 7
5 120 (11.05%) Windows Server 2012
6 119 (10.96%) Windows Server 2008
7 92 (8.47%) Windows 10
8 61 (5.62%) Unix
9 41 (3.78%) Windows 8
10 31 (2.85%) Windows Server 2003
11 18 (1.66%) Android
12 17 (1.57%) Ubuntu
13 16 (1.47%) Windows XP
14 14 (1.29%) Apple iOS
15 13 (1.20%) CentOS
16 11 (1.01%) OS/400
17 9 (0.83%) Windows Vista
18 8 (0.74%) Solaris
19 7 (0.64%) AIX
20 6 (0.55%) Mac OS X
Processes & Methodologies
1 178 (16.39%) ITIL
2 68 (6.26%) Service Delivery
3 67 (6.17%) Change Management
4 59 (5.43%) Incident Management
5 57 (5.25%) Service Management
6 46 (4.24%) CRM
6 46 (4.24%) Project Management
7 39 (3.59%) Mentoring
7 39 (3.59%) Problem Management
8 38 (3.50%) Agile Software Development
8 38 (3.50%) Continuous Improvement
9 35 (3.22%) Root Cause Analysis
10 34 (3.13%) Time Management
11 33 (3.04%) DevOps
12 32 (2.95%) Presales
13 31 (2.85%) Disaster Recovery
14 29 (2.67%) Business Intelligence
15 27 (2.49%) High Availability
15 27 (2.49%) Mathematics
16 25 (2.30%) Proactive Monitoring
Programming Languages
1 243 (22.38%) SQL
2 69 (6.35%) Java
3 48 (4.42%) PowerShell
4 44 (4.05%) Python
5 32 (2.95%) C#
6 25 (2.30%) JavaScript
7 20 (1.84%) Perl
8 19 (1.75%) C++
9 18 (1.66%) C
10 17 (1.57%) Bash Shell
11 16 (1.47%) Ruby
11 16 (1.47%) Shell Script
12 12 (1.10%) PHP
13 9 (0.83%) PL/SQL
13 9 (0.83%) T-SQL
13 9 (0.83%) VBA
14 8 (0.74%) Korn
15 7 (0.64%) RPG
15 7 (0.64%) VBScript
15 7 (0.64%) X++
Qualifications
1 162 (14.92%) Degree
2 86 (7.92%) Microsoft Certification
3 52 (4.79%) MCSE
4 43 (3.96%) Cisco Certification
5 40 (3.68%) CCNA
6 35 (3.22%) MCSA
7 28 (2.58%) ITIL Certification
8 27 (2.49%) MCP
9 26 (2.39%) Security Cleared
9 26 (2.39%) VMware Certified Professional (VCP)
10 23 (2.12%) Computer Science Degree
11 16 (1.47%) SC Cleared
12 15 (1.38%) A+ Certification
12 15 (1.38%) ITIL Foundation Certificate
13 12 (1.10%) VERITAS Certified Professional (VCP)
14 11 (1.01%) MCITP
15 9 (0.83%) VCP5
16 8 (0.74%) HNC
17 7 (0.64%) DBS Check
18 6 (0.55%) Master's Degree
Quality Assurance & Compliance
1 94 (8.66%) SLA
2 8 (0.74%) ISO/IEC 27001
3 7 (0.64%) QA
4 6 (0.55%) ISO 9000
5 5 (0.46%) Cyber Essentials
5 5 (0.46%) GDPR
6 4 (0.37%) BS25999
6 4 (0.37%) ISO/IEC 20000
6 4 (0.37%) PCI DSS
7 3 (0.28%) HL7
8 2 (0.18%) ISO 22301
8 2 (0.18%) ISO 9001
9 1 (0.092%) Def Stans
9 1 (0.092%) Sarbanes-Oxley
System Software
1 283 (26.06%) Active Directory
2 105 (9.67%) VMware Infrastructure
3 89 (8.20%) Hyper-V
4 21 (1.93%) VMware ESXi
4 21 (1.93%) XenApp
5 17 (1.57%) XenDesktop
6 15 (1.38%) vSphere
7 10 (0.92%) Virtual Machines
8 9 (0.83%) Docker
8 9 (0.83%) Virtual Desktop
9 8 (0.74%) Virtual Servers
10 7 (0.64%) Samba
10 7 (0.64%) Terminal Services
11 6 (0.55%) UAG
12 5 (0.46%) Firmware
12 5 (0.46%) XenServer
13 4 (0.37%) Microsoft App-V
13 4 (0.37%) VMware Workstation
14 2 (0.18%) BitLocker
14 2 (0.18%) KVM
Systems Management
1 89 (8.20%) SCCM
2 38 (3.50%) Backup Exec
3 18 (1.66%) SCOM
4 16 (1.47%) vCenter Server
4 16 (1.47%) WSUS
5 15 (1.38%) Systems Management Server (SMS)
6 13 (1.20%) Norton AntiVirus
7 12 (1.10%) Symantec Endpoint Protection
7 12 (1.10%) Symantec Enterprise Vault
7 12 (1.10%) Tivoli Storage Manager
8 10 (0.92%) cPanel
9 8 (0.74%) Ansible
9 8 (0.74%) Microsoft Clustering
9 8 (0.74%) SCVMM
10 7 (0.64%) Microsoft Data Protection Manager
10 7 (0.64%) Puppet
11 5 (0.46%) Kibana
11 5 (0.46%) Opscode Chef
11 5 (0.46%) Salt
12 3 (0.28%) SCSM
Vendors
1 396 (36.46%) Microsoft
2 186 (17.13%) VMware
3 119 (10.96%) Cisco
4 81 (7.46%) Citrix
5 51 (4.70%) Oracle
6 39 (3.59%) Symantec
7 30 (2.76%) SAP
8 28 (2.58%) HP
9 23 (2.12%) Dell
10 22 (2.03%) Apple
11 21 (1.93%) Juniper
11 21 (1.93%) Veeam
12 17 (1.57%) IBM
12 17 (1.57%) Veritas
13 16 (1.47%) Forcepoint
14 15 (1.38%) Bloomberg
14 15 (1.38%) F5
14 15 (1.38%) Red Hat
15 14 (1.29%) Sage
15 14 (1.29%) Sophos