Period
to 23 July 2017

The median annual salary for a Technical Support was £30,000 in advertised job vacancies during the 6 months to 23 July 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Technical Support
UK
6 months to
23 Jul 2017
Same period 2016 Same period 2015
Rank 458 377 364
Rank change year-on-year -81 -13 -30
Permanent jobs requiring a Technical Support 1051 1681 1963
As % of all permanent IT jobs advertised in the UK 0.59% 0.83% 0.89%
As % of the Job Titles category 0.62% 0.86% 0.92%
Number of salaries quoted 874 1491 1749
UK median annual salary £30,000 £31,000 £31,500
Median salary % change year-on-year -3.23% -1.59% -1.56%
10th Percentile £20,575 £20,000 £20,350
90th Percentile £53,750 £52,500 £50,000
UK excluding London median annual salary £27,500 £28,500 £28,500
% change year-on-year -3.51% - -5.00%

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
UK
Permanent job vacancies with a job title containing a recognized job role 170266 195302 213660
As % of all permanent IT job vacancies advertised in the UK 96.00% 96.50% 96.55%
Number of salaries quoted 138590 164128 175213
UK median annual salary £47,500 £47,500 £45,000
Median salary % change year-on-year - +5.56% -
10th Percentile £27,500 £26,500 £26,250
90th Percentile £77,500 £76,250 £75,000
UK excluding London median annual salary £42,500 £42,500 £40,000
% change year-on-year - +6.25% -

Technical Support
Job Vacancy Trend

Job postings that featured Technical Support in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Technical Support in the UK

Technical Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support.

Salary trend for Technical Support in the UK

Technical Support
Salary Histogram

The salary distribution of IT jobs citing Technical Support over the 6 months to 23 July 2017.

Salary histogram for Technical Support in the UK

Technical Support
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support within the UK over the 6 months to 23 July 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -83 1002 £30,000 -3.23% 72
UK excluding London -86 710 £27,500 -3.51% 49
London -65 324 £34,500 -9.21% 25
South East -51 301 £32,500 +8.33% 14
North of England -71 121 £23,250 -0.64% 13
East of England -10 108 £26,000 -25.71% 5
Midlands +27 92 £27,000 -10.00% 11
North West -50 69 £25,000 - 10
West Midlands +33 62 £26,500 -3.64% 9
South West +2 57 £24,000 -13.51% 4
Yorkshire -40 48 £22,500 - 2
East Midlands +11 30 £36,500 -8.75% 2
Scotland +15 19 £27,500 -3.51% 1
Wales -17 14 £37,750 +42.45% 1
North East +7 4 £21,500 -4.44% 1

Technical Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 23 July 2017, Technical Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Technical Support in the job title.

1 561 (53.38%) Windows
2 376 (35.78%) Microsoft
3 335 (31.87%) Active Directory
4 257 (24.45%) SQL
5 216 (20.55%) Windows Server
6 203 (19.31%) VMware
7 185 (17.60%) ITIL
8 175 (16.65%) Linux
9 161 (15.32%) Finance
10 156 (14.84%) Windows Server 2012
11 143 (13.61%) Office 365
12 134 (12.75%) Windows Server 2008
12 134 (12.75%) Microsoft Office
13 129 (12.27%) Windows 7
14 126 (11.99%) SQL Server
15 125 (11.89%) Degree
16 124 (11.80%) Cisco
16 124 (11.80%) MS Exchange
17 121 (11.51%) VMware Infrastructure
18 118 (11.23%) Analytical Skills
18 118 (11.23%) Firewall
19 115 (10.94%) TCP/IP
20 100 (9.51%) DNS
21 99 (9.42%) Java
22 98 (9.32%) Citrix
23 96 (9.13%) Hyper-V
24 94 (8.94%) LAN
25 93 (8.85%) SLA
26 87 (8.28%) Service Delivery
27 85 (8.09%) Microsoft Certification

Technical Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 124 (11.80%) MS Exchange
2 68 (6.47%) IIS
3 58 (5.52%) Tomcat
4 49 (4.66%) Exchange Server 2010
5 43 (4.09%) Exchange Server 2013
6 31 (2.95%) WebSphere
7 29 (2.76%) Apache
8 26 (2.47%) JBoss
9 25 (2.38%) SharePoint
10 24 (2.28%) Oracle SOA Suite
11 23 (2.19%) Skype for Business
12 20 (1.90%) Blackberry Enterprise Server
13 16 (1.52%) Exchange Server 2007
14 9 (0.86%) WebLogic
15 8 (0.76%) CMS
15 8 (0.76%) Exchange Server 2003
15 8 (0.76%) IBM Notes
16 4 (0.38%) Confluence
17 3 (0.29%) IBM Domino
17 3 (0.29%) nginx
Applications
1 134 (12.75%) Microsoft Office
2 22 (2.09%) Microsoft Excel
3 11 (1.05%) Microsoft PowerPoint
4 7 (0.67%) Mozilla Thunderbird
5 4 (0.38%) MS Visio
6 2 (0.19%) Autodesk Flame
7 1 (0.095%) AutoCAD
7 1 (0.095%) Microsoft Project
7 1 (0.095%) Pro/ENGINEER
7 1 (0.095%) PTC Creo
7 1 (0.095%) Spreadsheet
7 1 (0.095%) Vectorworks
Business Applications
1 24 (2.28%) RiskWrite
2 11 (1.05%) Dynamics CRM
3 5 (0.48%) Dynamics AX
3 5 (0.48%) Unit4 Business World
4 2 (0.19%) Bloomberg TOMS
4 2 (0.19%) Dynamics NAV
4 2 (0.19%) JDE EnterpriseOne
4 2 (0.19%) Loan IQ
4 2 (0.19%) Magento
4 2 (0.19%) NetSuite
4 2 (0.19%) Oracle Applications
4 2 (0.19%) Oracle EBS R12
4 2 (0.19%) Oracle ERP
4 2 (0.19%) Oracle General Ledger
4 2 (0.19%) Oracle Payables
4 2 (0.19%) Oracle Receivables
4 2 (0.19%) Postilion
4 2 (0.19%) SAP BPC
4 2 (0.19%) Temenos T24
5 1 (0.095%) Northgate Housing
Cloud Services
1 143 (13.61%) Office 365
2 69 (6.57%) Microsoft Azure
3 41 (3.90%) SaaS
4 29 (2.76%) Amazon AWS
5 7 (0.67%) Cloud Computing
5 7 (0.67%) G Suite
6 5 (0.48%) GitHub
6 5 (0.48%) Mimecast
7 4 (0.38%) IaaS
8 2 (0.19%) Dynamics 365
8 2 (0.19%) OneDrive
8 2 (0.19%) Slack
9 1 (0.095%) Adobe Creative Cloud
9 1 (0.095%) Azure Active Directory
9 1 (0.095%) Boomi
9 1 (0.095%) Catchpoint
9 1 (0.095%) Oracle Service Cloud
9 1 (0.095%) Sumo Logic
Communications & Networking
1 118 (11.23%) Firewall
2 115 (10.94%) TCP/IP
3 100 (9.51%) DNS
4 94 (8.94%) LAN
5 72 (6.85%) DHCP
6 71 (6.76%) WAN
7 61 (5.80%) Internet
8 49 (4.66%) SAN
9 46 (4.38%) VoIP
10 40 (3.81%) HTTP
11 36 (3.43%) VPN
12 31 (2.95%) FTP
13 23 (2.19%) Wireless
14 21 (2.00%) Network Security
15 20 (1.90%) Skype
15 20 (1.90%) Wi-Fi
16 19 (1.81%) SSL
17 18 (1.71%) Broadband
18 16 (1.52%) ADSL
18 16 (1.52%) SMTP
Database & Business Intelligence
1 126 (11.99%) SQL Server
2 32 (3.04%) MySQL
3 22 (2.09%) Oracle Database
4 16 (1.52%) SQL Server 2008
5 9 (0.86%) Relational Database
6 8 (0.76%) Big Data
6 8 (0.76%) SQL Server 2012
6 8 (0.76%) SQL Server Reporting Services
7 7 (0.67%) DB2
8 6 (0.57%) GIS
8 6 (0.57%) NoSQL
8 6 (0.57%) SQL Server 2014
9 5 (0.48%) Informix
9 5 (0.48%) MongoDB
9 5 (0.48%) QlikView
9 5 (0.48%) SQL Server 2005
10 4 (0.38%) Data Warehouse
10 4 (0.38%) Qlik Sense
11 3 (0.29%) SQL Server Analysis Services
11 3 (0.29%) SQL Server Integration Services
Development Applications
1 47 (4.47%) Eclipse
2 31 (2.95%) Maven
3 24 (2.28%) VersionOne
4 23 (2.19%) IntelliJ
4 23 (2.19%) NetBeans
5 15 (1.43%) JIRA
6 9 (0.86%) Jenkins
6 9 (0.86%) Selenium
7 8 (0.76%) SoapUI
8 7 (0.67%) MSI
8 7 (0.67%) Talend Open Studio
9 5 (0.48%) Git (software)
9 5 (0.48%) PROIV
10 3 (0.29%) Team Foundation Server
11 2 (0.19%) Oracle Forms
11 2 (0.19%) Visual Studio
12 1 (0.095%) Ant
12 1 (0.095%) Firebug
12 1 (0.095%) InstallShield
12 1 (0.095%) VSS/SourceSafe
General
1 161 (15.32%) Finance
2 57 (5.42%) Telecoms
3 35 (3.33%) Manufacturing
4 34 (3.24%) French Language
5 31 (2.95%) Marketing
5 31 (2.95%) Retail
6 25 (2.38%) Legal
7 23 (2.19%) Banking
8 22 (2.09%) Electronics
8 22 (2.09%) German Language
9 19 (1.81%) Law
10 14 (1.33%) Investment Banking
11 13 (1.24%) Pharmaceutical
12 11 (1.05%) Front Office
13 10 (0.95%) Advertising
14 8 (0.76%) Back Office
15 7 (0.67%) Games
16 5 (0.48%) Portuguese Language
16 5 (0.48%) Spanish Language
17 3 (0.29%) Mandarin Language
Libraries, Frameworks & Software Standards
1 50 (4.76%) XML
2 45 (4.28%) .NET
2 45 (4.28%) HTML
3 44 (4.19%) Web Services
4 32 (3.04%) SOAP
5 25 (2.38%) CSS
6 24 (2.28%) Java EE
6 24 (2.28%) REST
6 24 (2.28%) Spring
7 23 (2.19%) Java SE
7 23 (2.19%) JMS
8 14 (1.33%) ASP.NET
9 13 (1.24%) J2EE
10 10 (0.95%) Middleware
11 8 (0.76%) HTML5
11 8 (0.76%) Oracle Fusion
12 7 (0.67%) JSON
13 6 (0.57%) ODBC
13 6 (0.57%) XMPP
14 4 (0.38%) .NET Framework
Miscellaneous
1 118 (11.23%) Analytical Skills
2 47 (4.47%) Clustering
3 40 (3.81%) Blackberry
3 40 (3.81%) Enterprise Software
4 36 (3.43%) Computer Science
5 33 (3.14%) Data Centre
5 33 (3.14%) Management Information System
6 27 (2.57%) iPad
7 26 (2.47%) iSeries
8 18 (1.71%) Driving Licence
9 12 (1.14%) Enterprise Storage
9 12 (1.14%) Video Conferencing
10 11 (1.05%) Social Media
11 10 (0.95%) Smartphone
12 9 (0.86%) iPhone
13 8 (0.76%) Linux Command Line
13 8 (0.76%) PKI
14 7 (0.67%) Handset
14 7 (0.67%) Hedge funds
14 7 (0.67%) Hybrid Cloud
Operating Systems
1 561 (53.38%) Windows
2 216 (20.55%) Windows Server
3 175 (16.65%) Linux
4 156 (14.84%) Windows Server 2012
5 134 (12.75%) Windows Server 2008
6 129 (12.27%) Windows 7
7 80 (7.61%) Unix
8 78 (7.42%) Windows 10
9 50 (4.76%) Windows Server 2003
10 44 (4.19%) Windows 8
11 41 (3.90%) Android
12 38 (3.62%) Mac OS X
13 27 (2.57%) Apple iOS
14 20 (1.90%) Solaris
15 19 (1.81%) Windows XP
16 16 (1.52%) Mac OS
17 13 (1.24%) AIX
18 9 (0.86%) Ubuntu
19 8 (0.76%) HPUX
20 7 (0.67%) Red Hat Enterprise Linux
Processes & Methodologies
1 185 (17.60%) ITIL
2 87 (8.28%) Service Delivery
3 55 (5.23%) Problem Management
4 49 (4.66%) Project Management
5 47 (4.47%) Incident Management
6 42 (4.00%) Mentoring
7 38 (3.62%) CRM
8 35 (3.33%) Agile Software Development
9 34 (3.24%) Time Management
10 33 (3.14%) Service Management
11 31 (2.95%) Change Management
12 30 (2.85%) Business Intelligence
13 29 (2.76%) Open Source
14 28 (2.66%) Performance Tuning
15 26 (2.47%) Change Control
16 25 (2.38%) Trend Analysis
17 24 (2.28%) Line Management
17 24 (2.28%) SOA
17 24 (2.28%) Workflow
18 22 (2.09%) Continuous Improvement
Programming Languages
1 257 (24.45%) SQL
2 99 (9.42%) Java
3 42 (4.00%) PowerShell
4 36 (3.43%) JavaScript
5 35 (3.33%) C#
6 31 (2.95%) Python
7 21 (2.00%) C++
8 20 (1.90%) Bash Shell
9 18 (1.71%) PHP
10 17 (1.62%) T-SQL
11 16 (1.52%) C
12 13 (1.24%) Perl
12 13 (1.24%) VB
13 12 (1.14%) PL/SQL
13 12 (1.14%) VBA
14 11 (1.05%) Shell Script
15 8 (0.76%) Korn
16 6 (0.57%) R
16 6 (0.57%) Ruby
17 4 (0.38%) MATLAB
Qualifications
1 125 (11.89%) Degree
2 85 (8.09%) Microsoft Certification
3 58 (5.52%) Cisco Certification
4 53 (5.04%) CCNA
5 45 (4.28%) MCSE
6 44 (4.19%) MCP
7 30 (2.85%) VMware Certified Professional (VCP)
8 28 (2.66%) ITIL Foundation Certificate
9 27 (2.57%) ITIL Certification
10 20 (1.90%) MCSA
11 15 (1.43%) Security Cleared
12 11 (1.05%) Computer Science Degree
13 10 (0.95%) VERITAS Certified Professional (VCP)
14 8 (0.76%) A+ Certification
14 8 (0.76%) CompTIA Security+
14 8 (0.76%) Network+ Certification
14 8 (0.76%) SC Cleared
14 8 (0.76%) Security+ Certification
14 8 (0.76%) VCP5
15 7 (0.67%) CCNP
Quality Assurance & Compliance
1 93 (8.85%) SLA
2 20 (1.90%) ISO/IEC 27001
3 8 (0.76%) BS25999
3 8 (0.76%) ISO/IEC 20000
4 5 (0.48%) QA
5 4 (0.38%) PCI DSS
6 3 (0.29%) ISO 9001
7 2 (0.19%) GDPR
7 2 (0.19%) ISO 22301
7 2 (0.19%) PMO
8 1 (0.095%) Cyber Essentials
8 1 (0.095%) Data Quality
8 1 (0.095%) Def Stans
8 1 (0.095%) ISO 14001
8 1 (0.095%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
8 1 (0.095%) SSAE 16
System Software
1 335 (31.87%) Active Directory
2 121 (11.51%) VMware Infrastructure
3 96 (9.13%) Hyper-V
4 35 (3.33%) VMware ESXi
5 27 (2.57%) XenApp
6 18 (1.71%) vSphere
7 12 (1.14%) XenServer
8 11 (1.05%) Samba
8 11 (1.05%) XenDesktop
9 9 (0.86%) Microsoft App-V
9 9 (0.86%) Terminal Services
9 9 (0.86%) Virtual Desktop
10 7 (0.67%) Virtual Servers
11 5 (0.48%) VMware Workstation
12 4 (0.38%) Virtual Machines
13 2 (0.19%) BitLocker
13 2 (0.19%) FreeRADIUS
13 2 (0.19%) NFS
13 2 (0.19%) Terminal Server
14 1 (0.095%) MDaemon
Systems Management
1 65 (6.18%) Backup Exec
2 57 (5.42%) SCCM
3 17 (1.62%) Norton AntiVirus
4 15 (1.43%) vCenter Server
5 14 (1.33%) Tivoli Storage Manager
6 11 (1.05%) Microsoft Clustering
6 11 (1.05%) SCOM
6 11 (1.05%) Symantec Endpoint Protection
6 11 (1.05%) WSUS
7 10 (0.95%) Symantec Enterprise Vault
8 9 (0.86%) NetBackup
9 7 (0.67%) Microsoft Intune
9 7 (0.67%) Puppet
10 5 (0.48%) HP Data Protector
10 5 (0.48%) OpenView
10 5 (0.48%) SCVMM
10 5 (0.48%) Systems Management Server (SMS)
11 3 (0.29%) EMC NetWorker
11 3 (0.29%) PaperCut
11 3 (0.29%) SafeCom
Vendors
1 376 (35.78%) Microsoft
2 203 (19.31%) VMware
3 124 (11.80%) Cisco
4 98 (9.32%) Citrix
5 77 (7.33%) Oracle
6 52 (4.95%) HP
7 39 (3.71%) Symantec
8 36 (3.43%) IBM
9 34 (3.24%) Veeam
10 32 (3.04%) Dell
11 31 (2.95%) NetApp
12 30 (2.85%) Apple
13 28 (2.66%) SAP
14 24 (2.28%) Veritas
15 23 (2.19%) BEA
15 23 (2.19%) EMC
15 23 (2.19%) TIBCO
16 19 (1.81%) Avaya
17 18 (1.71%) Juniper
18 17 (1.62%) Remedy
Telford, Shropshire
Oscar
Salary: £18000 - £19000 per annum + benefits
Posted: Yesterday
Manchester, Lancashire
Applause IT Innovation
Salary: £21000 - £25000 per annum + bonus + bens
Posted: 2 hours ago
Solihull, West Midlands (County)
Senitor Associates
Salary: £18000 - £25000 per annum + Great Company + Bonus
Posted: 2 days ago
Birmingham, West Midlands (County)
Senitor Associates
Salary: £20000 - £25000 per annum
Posted: 2 days ago
Coventry, West Midlands (County)
Capita Resourcing - IT Resourcing
Salary: £17000.00 - £21000.00 per annum + Pension & Benefits
Posted: 3 days ago
Bracknell, Berkshire
ENTERPRISE RECRUITMENT LTD
Salary: £26000 - £30000 per annum
Posted: 5 days ago
Bristol, Avon
Xist4 IT Recruitment
Salary: Competitive
Posted: 6 days ago
Stonehouse, Gloucestershire
Searchability
Salary: £24000 - £28000 per annum
Posted: 2 days ago
Crawley, West Sussex
TTR UK Ltd
Salary: £35000.00 per annum
Posted: 2 days ago
Plymouth, Devon
Xist4 IT Recruitment
Salary: £23-25,000 + Bens
Posted: 6 days ago
Maidenhead, Berkshire
EXCELerate
Salary: Up to £25,000 per annum + Package
Posted: 4 days ago
Altrincham, Cheshire
Rutherford Grant Recruitment
Salary: £18000.00 - £22000.00 per annum + Incredible Career Path, + benefits
Posted: 4 days ago
Chelmsford, Essex
Millshill Recruitment Ltd
Salary: £27000 - £30000 per annum
Posted: 6 days ago
London
McGregor Boyall
Salary: £50000 - £60000 per annum
Posted: 4 days ago
Manchester, Lancashire
Reflex Computer Recruitment
Salary: £28000 - £30000 per annum
Posted: 5 days ago
Central London / West End
Latcom Ltd
Salary: From £55,000 to £65,000 per annum
Posted: 3 days ago
Ebbw Vale, Gwent
Computer Recruiter Ltd
Salary: c.£25K
Posted: 3 days ago
Altrincham, Cheshire
Rutherford Grant Recruitment
Salary: £35000 per annum + Career Progression Plan + Benefits
Posted: 4 days ago
City, London
Senitor Associates
Salary: £40000 - £50000 per annum
Posted: 3 days ago
Central London / West End
AWD Recruitment
Salary: £23,000 - £25,000 per annum + Benefits
Posted: 5 days ago
Reading, Berkshire
RecruitmentRevolution.com Limited
Salary: Excellent Salary Package + Company Benefits
Posted: 6 days ago
City, London
Miller Maxwell Ltd
Salary: From £45,000 to £60,000 per annum Bonus and benefits package
Posted: 6 days ago
Cambridge, Cambridgeshire
Amazing Prospects Ltd
Salary: £25k - 32k per year + Awesome Benefits+Prospects!
Posted: 5 days ago
Reading, Berkshire
HANDD Business Solutions
Salary: From £18,000 to £22,000 per annum
Posted: 14 days ago
London
People Source Consulting
Salary: £14000 - £19000 per annum
Posted: 4 days ago
Oxfordshire
Calibre Search Ltd
Salary: £40000 - £42000.00 per annum
Posted: 6 days ago
Crawley, West Sussex
Nimbus journey Information
Salary: From £22,000 to £27,000 per annum Private Health care, pension, traini
Posted: 2 days ago
Coventry, West Midlands (County)
The Coventry Building Society
Salary: £39,489 - 59,235 per year + Benefits
Posted: 6 days ago
City, London
Senitor Associates
Salary: £35000 - £37000 per annum
Posted: 5 days ago
London
Raising IT
Salary: Competitive, commensurate with skills and experience
Posted: 4 days ago