Period
to 13 April 2021

The median annual salary for a Technical Support was £32,000 in advertised job vacancies during the 6 months to 13 April 2021.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Technical Support
UK
6 months to
13 Apr 2021
Same period 2020 Same period 2019
Rank 530 508 442
Rank change year-on-year -22 -66 +20
Permanent jobs requiring a Technical Support 333 556 1,000
As % of all permanent jobs advertised in the UK 0.40% 0.49% 0.67%
As % of the Job Titles category 0.43% 0.51% 0.70%
Number of salaries quoted 269 481 918
10th Percentile £22,500 £21,000 £20,250
25th Percentile £25,000 £24,000 £23,500
Median annual salary (50th Percentile) £32,000 £32,000 £30,750
Median % change year-on-year - +4.07% -3.15%
75th Percentile £42,500 £42,500 £41,031
90th Percentile £60,000 £52,500 £53,750
UK excluding London median annual salary £29,500 £30,000 £28,000
% change year-on-year -1.67% +7.14% -5.08%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 77,346 108,572 142,944
% of permanent IT jobs with a recognized job title 93.13% 95.37% 96.02%
Number of salaries quoted 60,849 88,179 115,251
10th Percentile £31,500 £29,750 £28,500
25th Percentile £40,750 £37,750 £37,000
Median annual salary (50th Percentile) £55,000 £52,500 £50,000
Median % change year-on-year +4.76% +5.00% -
75th Percentile £72,500 £71,250 £68,750
90th Percentile £88,750 £87,500 £85,000
UK excluding London median annual salary £47,500 £45,000 £45,000
% change year-on-year +5.56% - +2.27%

Technical Support
Job Vacancy Trend

Job postings that featured Technical Support in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Technical Support in the UK

Technical Support
Salary Trend

3-month moving average salary quoted in jobs citing Technical Support.

Salary trend for Technical Support in the UK

Technical Support
Salary Histogram

Salary distribution for jobs citing Technical Support over the 6 months to 13 April 2021.

Salary histogram for Technical Support in the UK

Technical Support
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support within the UK over the 6 months to 13 April 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -12 305 £32,500 +3.17% 66
UK excluding London -15 234 £29,500 -1.67% 55
London +41 82 £42,500 +21.43% 12
South East +45 80 £30,500 -6.15% 25
North of England +43 58 £35,000 +27.27% 9
Work from Home -79 50 £30,000 -7.69% 10
South West +16 39 £25,500 -16.39% 6
Midlands +11 35 £31,000 +10.71% 9
Yorkshire +9 31 £40,000 +77.78% 1
East Midlands +20 24 £30,000 +29.03% 5
North West +29 17 £25,500 -27.14% 5
Scotland +1 14 £25,000 -28.57%
West Midlands -3 11 £32,000 -1.54% 4
North East +17 10 £24,000 -14.29% 3
East of England +16 7 £26,750 +2.88% 5
Wales +9 1 £22,500 -47.06% 1

Technical Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 13 April 2021, Technical Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Technical Support in the job title.

1 146 (43.84%) Windows
2 95 (28.53%) Microsoft
3 88 (26.43%) Microsoft 365
4 79 (23.72%) Active Directory
5 72 (21.62%) Windows Server
6 66 (19.82%) SQL
7 62 (18.62%) Problem-Solving
8 54 (16.22%) Linux
8 54 (16.22%) ITIL
9 45 (13.51%) VMware
10 43 (12.91%) Cisco
10 43 (12.91%) Citrix
11 39 (11.71%) DNS
12 38 (11.41%) Microsoft Office
13 36 (10.81%) SLA
13 36 (10.81%) Azure
14 33 (9.91%) VPN
15 32 (9.61%) Finance
15 32 (9.61%) Firewall
15 32 (9.61%) Degree
16 31 (9.31%) TCP/IP
17 30 (9.01%) Analytical Skills
18 28 (8.41%) Windows 10
19 27 (8.11%) SaaS
20 26 (7.81%) DHCP
21 25 (7.51%) Management Information System
21 25 (7.51%) VMware Infrastructure
22 24 (7.21%) AWS
22 24 (7.21%) SQL Server
23 23 (6.91%) Java

Technical Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 23 (6.91%) MS Exchange
2 21 (6.31%) SharePoint
3 7 (2.10%) Apache
3 7 (2.10%) Exchange Server 2010
4 6 (1.80%) Exchange Server 2013
5 5 (1.50%) Exchange Server 2003
5 5 (1.50%) Exchange Server 2007
6 4 (1.20%) WebLogic
7 3 (0.90%) IIS
7 3 (0.90%) WordPress
8 2 (0.60%) IBM Domino
8 2 (0.60%) IBM Notes
8 2 (0.60%) Skype for Business
9 1 (0.30%) Drupal
9 1 (0.30%) Elasticsearch
9 1 (0.30%) nginx
Applications
1 38 (11.41%) Microsoft Office
2 16 (4.80%) Microsoft Excel
3 9 (2.70%) Microsoft PowerPoint
4 3 (0.90%) MS Visio
Business Applications
1 4 (1.20%) Dynamics CRM
2 2 (0.60%) Magento
2 2 (0.60%) Workfront
3 1 (0.30%) iTrent
3 1 (0.30%) Northgate Housing
3 1 (0.30%) Oracle Applications
3 1 (0.30%) SAP HR
3 1 (0.30%) Workday HCM
Cloud Services
1 88 (26.43%) Microsoft 365
2 36 (10.81%) Azure
3 27 (8.11%) SaaS
4 24 (7.21%) AWS
5 10 (3.00%) AWS CloudFormation
6 7 (2.10%) Azure Active Directory
7 4 (1.20%) OneDrive
8 3 (0.90%) IaaS
8 3 (0.90%) Mimecast
8 3 (0.90%) Salesforce Service Cloud
9 2 (0.60%) GCP
9 2 (0.60%) PaaS
10 1 (0.30%) Cloud Computing
10 1 (0.30%) Dynamics 365
10 1 (0.30%) Google Workspace
10 1 (0.30%) Power Platform
10 1 (0.30%) Trello
Communications & Networking
1 39 (11.71%) DNS
2 33 (9.91%) VPN
3 32 (9.61%) Firewall
4 31 (9.31%) TCP/IP
5 26 (7.81%) DHCP
6 23 (6.91%) LAN
7 22 (6.61%) WAN
8 15 (4.50%) VoIP
9 14 (4.20%) Network Security
9 14 (4.20%) VLAN
10 13 (3.90%) SAN
11 10 (3.00%) Wi-Fi
12 9 (2.70%) HTTP
13 8 (2.40%) Internet
13 8 (2.40%) Remote Desktop
13 8 (2.40%) SMTP
13 8 (2.40%) Wireless
13 8 (2.40%) WLAN
14 6 (1.80%) FTP
14 6 (1.80%) Unified Communications
Database & Business Intelligence
1 24 (7.21%) SQL Server
2 11 (3.30%) MySQL
3 10 (3.00%) Oracle Database
4 4 (1.20%) Oracle Exadata
5 2 (0.60%) Data Vault
5 2 (0.60%) Data Warehouse
6 1 (0.30%) Geospatial Data
6 1 (0.30%) GIS
6 1 (0.30%) PostgreSQL
6 1 (0.30%) Power BI
6 1 (0.30%) SQL Server Analysis Services
6 1 (0.30%) SQL Server Integration Services
6 1 (0.30%) SQL Server Reporting Services
Development Applications
1 11 (3.30%) JIRA
2 2 (0.60%) Fiddler
3 1 (0.30%) CircleCI
3 1 (0.30%) Git (software)
3 1 (0.30%) GitLab
3 1 (0.30%) Jenkins
3 1 (0.30%) Postman
3 1 (0.30%) TeamCity
3 1 (0.30%) Travis CI
General
1 32 (9.61%) Finance
2 16 (4.80%) German Language
3 11 (3.30%) Banking
3 11 (3.30%) French Language
4 10 (3.00%) Billing
4 10 (3.00%) Telecoms
5 8 (2.40%) Retail
5 8 (2.40%) Spanish Language
6 5 (1.50%) Local Government
6 5 (1.50%) Social Housing
7 4 (1.20%) Manufacturing
8 3 (0.90%) Legal
8 3 (0.90%) Public Sector
9 2 (0.60%) Electronics
10 1 (0.30%) Advertising
10 1 (0.30%) Aerospace
10 1 (0.30%) Automotive
10 1 (0.30%) Law
10 1 (0.30%) Marketing
10 1 (0.30%) Publishing
Libraries, Frameworks & Software Standards
1 15 (4.50%) .NET
2 9 (2.70%) Web Services
3 6 (1.80%) Oracle GoldenGate
4 3 (0.90%) .NET Framework
4 3 (0.90%) Entity Framework
4 3 (0.90%) HTML
5 2 (0.60%) XML
6 1 (0.30%) AngularJS
6 1 (0.30%) LDAP
6 1 (0.30%) OAuth
6 1 (0.30%) OAuth2
6 1 (0.30%) OpenID
6 1 (0.30%) SAML
6 1 (0.30%) Sass
6 1 (0.30%) Symfony
Miscellaneous
1 30 (9.01%) Analytical Skills
2 25 (7.51%) Management Information System
3 14 (4.20%) Self-Motivation
4 13 (3.90%) AS400
5 12 (3.60%) Replication
6 10 (3.00%) Social Media
7 9 (2.70%) Client/Server
8 8 (2.40%) iSeries
9 6 (1.80%) NHS
10 5 (1.50%) Data Centre
10 5 (1.50%) Life Science
10 5 (1.50%) Smart Home
11 4 (1.20%) Clustering
11 4 (1.20%) Learning Management System
11 4 (1.20%) Private Cloud
12 3 (0.90%) Blackberry
12 3 (0.90%) Enterprise Software
12 3 (0.90%) Hybrid Cloud
12 3 (0.90%) iPhone
12 3 (0.90%) Smartphone
Operating Systems
1 146 (43.84%) Windows
2 72 (21.62%) Windows Server
3 54 (16.22%) Linux
4 28 (8.41%) Windows 10
5 16 (4.80%) Windows Server 2008
6 12 (3.60%) Unix
6 12 (3.60%) Windows 7
6 12 (3.60%) Windows Server 2012
7 9 (2.70%) Red Hat Enterprise Linux
8 8 (2.40%) Ubuntu
9 7 (2.10%) Windows Server 2016
10 6 (1.80%) Windows Server 2019
11 5 (1.50%) Android
12 4 (1.20%) Windows 2000 Server
12 4 (1.20%) Windows Server 2003
12 4 (1.20%) Windows XP
13 2 (0.60%) Apple iOS
13 2 (0.60%) CentOS
13 2 (0.60%) Debian
14 1 (0.30%) Oracle Linux
Processes & Methodologies
1 62 (18.62%) Problem-Solving
2 54 (16.22%) ITIL
3 17 (5.11%) CRM
3 17 (5.11%) Service Delivery
4 16 (4.80%) Agile Software Development
5 15 (4.50%) Incident Management
6 14 (4.20%) Mentoring
7 12 (3.60%) Fintech
7 12 (3.60%) Proactive Monitoring
8 11 (3.30%) Cybersecurity
8 11 (3.30%) Time Management
9 9 (2.70%) Business Transformation
9 9 (2.70%) Problem Management
10 8 (2.40%) Computer Science
10 8 (2.40%) Continuous Improvement
10 8 (2.40%) High Availability
10 8 (2.40%) Migration
10 8 (2.40%) Project Management
10 8 (2.40%) Resource Allocation
10 8 (2.40%) Service Management
Programming Languages
1 66 (19.82%) SQL
2 23 (6.91%) Java
3 19 (5.71%) PowerShell
4 11 (3.30%) Bash Shell
5 10 (3.00%) C
6 8 (2.40%) PHP
6 8 (2.40%) Python
7 7 (2.10%) Shell Script
8 6 (1.80%) Korn
9 4 (1.20%) C#
10 3 (0.90%) C++
10 3 (0.90%) Tcl
11 1 (0.30%) JavaScript
11 1 (0.30%) Perl
11 1 (0.30%) RPG
11 1 (0.30%) RPG IV
11 1 (0.30%) T-SQL
Qualifications
1 32 (9.61%) Degree
2 23 (6.91%) Microsoft Certification
3 12 (3.60%) MCSE
4 11 (3.30%) MCP
5 8 (2.40%) ITIL Certification
6 7 (2.10%) CCNA
6 7 (2.10%) Cisco Certification
7 6 (1.80%) ITIL Foundation Certificate
7 6 (1.80%) MCSA
8 5 (1.50%) Network+ Certification
9 4 (1.20%) MCITP
10 3 (0.90%) A+ Certification
10 3 (0.90%) DBS Check
10 3 (0.90%) MCDST
10 3 (0.90%) MCTS
10 3 (0.90%) Numerate Degree
11 2 (0.60%) Citrix Certification
11 2 (0.60%) HND
12 1 (0.30%) Oracle Certification
12 1 (0.30%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 36 (10.81%) SLA
2 14 (4.20%) QA
3 4 (1.20%) Actionable Recommendations
4 3 (0.90%) GDPR
5 2 (0.60%) GRC
6 1 (0.30%) ISO 9001
6 1 (0.30%) ISO/IEC 27001
System Software
1 79 (23.72%) Active Directory
2 25 (7.51%) VMware Infrastructure
3 22 (6.61%) Hyper-V
4 9 (2.70%) XenDesktop
5 7 (2.10%) VMware ESXi
6 5 (1.50%) Docker
6 5 (1.50%) vSphere
6 5 (1.50%) XenApp
7 4 (1.20%) Virtual Machines
8 3 (0.90%) Virtual Desktop
9 2 (0.60%) Virtual Servers
10 1 (0.30%) VirtualBox
10 1 (0.30%) VMware Workstation
Systems Management
1 17 (5.11%) SCCM
2 10 (3.00%) Terraform
3 7 (2.10%) Oracle Enterprise Manager
4 6 (1.80%) Data Guard
5 2 (0.60%) Backup Exec
5 2 (0.60%) Failover Clustering
5 2 (0.60%) FortiGate
5 2 (0.60%) Kubernetes
5 2 (0.60%) NetVault Backup
5 2 (0.60%) Puppet
5 2 (0.60%) Red Hat Spacewalk
5 2 (0.60%) SCOM
5 2 (0.60%) Single Sign-On
5 2 (0.60%) XenMobile
6 1 (0.30%) AirWatch
6 1 (0.30%) EMC NetWorker
6 1 (0.30%) Microsoft Data Protection Manager
6 1 (0.30%) Nessus
6 1 (0.30%) NetBackup
6 1 (0.30%) Opscode Chef
Vendors
1 95 (28.53%) Microsoft
2 45 (13.51%) VMware
3 43 (12.91%) Cisco
3 43 (12.91%) Citrix
4 14 (4.20%) Oracle
5 10 (3.00%) Red Hat
5 10 (3.00%) Veeam
6 8 (2.40%) IBM
7 7 (2.10%) Meraki
7 7 (2.10%) Sophos
7 7 (2.10%) Splunk
8 6 (1.80%) Dell
8 6 (1.80%) Salesforce.com
9 4 (1.20%) Apple
9 4 (1.20%) Avaya
9 4 (1.20%) Mitel
9 4 (1.20%) NetApp
10 3 (0.90%) arcserve
10 3 (0.90%) Dell KACE
10 3 (0.90%) SAP