Period
to 21 January 2018

The median annual salary for a Technical Support was £30,000 in advertised job vacancies during the 6 months to 21 January 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Technical Support
UK
6 months to
21 Jan 2018
Same period 2017 Same period 2016
Rank 446 425 354
Rank change year-on-year -21 -71 -29
Permanent jobs requiring a Technical Support 1,087 1,218 1,868
As % of all permanent IT jobs advertised in the UK 0.63% 0.69% 0.90%
As % of the Job Titles category 0.66% 0.72% 0.93%
Number of salaries quoted 922 1,064 1,727
UK median annual salary £30,000 £28,500 £30,000
Median salary % change year-on-year +5.26% -5.00% -7.69%
10th Percentile £20,750 £18,500 £20,350
90th Percentile £50,000 £47,500 £52,500
UK excluding London median annual salary £27,500 £27,500 £28,000
% change year-on-year - -1.79% -8.20%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 165,167 169,750 201,213
% of permanent IT jobs with a recognized job title 96.09% 96.48% 96.59%
Number of salaries quoted 134,266 141,304 168,229
UK median annual salary £50,000 £47,500 £46,000
Median salary % change year-on-year +5.26% +3.26% +2.22%
10th Percentile £27,500 £27,000 £26,673
90th Percentile £80,000 £77,500 £75,000
UK excluding London median annual salary £42,500 £42,500 £41,500
% change year-on-year - +2.41% +3.75%

Technical Support
Job Vacancy Trend

Job postings that featured Technical Support in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Technical Support in the UK

Technical Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support.

Salary trend for Technical Support in the UK

Technical Support
Salary Histogram

The salary distribution of IT jobs citing Technical Support over the 6 months to 21 January 2018.

Salary histogram for Technical Support in the UK

Technical Support
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support within the UK over the 6 months to 21 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -19 1,038 £30,000 +3.45% 253
UK excluding London -61 707 £27,500 - 212
London +57 362 £37,500 +10.29% 52
South East -63 282 £28,500 -1.72% 65
North of England -37 160 £26,000 +19.54% 39
Midlands +42 118 £29,250 +8.33% 48
West Midlands +42 96 £30,000 +7.14% 34
North West +10 74 £26,500 -10.17% 21
East of England +2 61 £27,500 -1.79% 28
South West -11 57 £23,000 -28.13% 21
Yorkshire -47 51 £26,000 +31.65% 14
North East -7 35 £25,000 +11.11% 4
Wales +35 28 £26,500 +37.66% 6
East Midlands +3 22 £27,500 +1.85% 14
Scotland -58 3 £24,000 -6.80% 5

Technical Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 21 January 2018, Technical Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Technical Support in the job title.

1 518 (47.65%) Windows
2 400 (36.80%) Microsoft
3 269 (24.75%) Windows Server
4 251 (23.09%) SQL
5 249 (22.91%) Active Directory
6 204 (18.77%) VMware
7 195 (17.94%) ITIL
8 191 (17.57%) Linux
9 184 (16.93%) Finance
10 149 (13.71%) Degree
10 149 (13.71%) SQL Server
11 147 (13.52%) Office 365
12 137 (12.60%) Cisco
13 131 (12.05%) Windows 7
14 130 (11.96%) VMware Infrastructure
15 129 (11.87%) Microsoft Office
16 119 (10.95%) Windows Server 2008
17 117 (10.76%) TCP/IP
18 114 (10.49%) MS Exchange
18 114 (10.49%) Windows Server 2012
19 112 (10.30%) SLA
20 98 (9.02%) Firewall
21 95 (8.74%) Analytical Skills
22 92 (8.46%) Hyper-V
23 89 (8.19%) Windows 10
24 81 (7.45%) Citrix
25 80 (7.36%) DNS
26 79 (7.27%) Microsoft Certification
27 76 (6.99%) SCCM
27 76 (6.99%) Banking

Technical Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 114 (10.49%) MS Exchange
2 52 (4.78%) SharePoint
3 42 (3.86%) Exchange Server 2010
4 36 (3.31%) IIS
5 32 (2.94%) Skype for Business
6 29 (2.67%) Exchange Server 2013
7 23 (2.12%) Apache
8 20 (1.84%) WordPress
9 14 (1.29%) Tomcat
10 10 (0.92%) CMS
10 10 (0.92%) Joomla!
11 9 (0.83%) JBoss
12 8 (0.74%) Exchange Server 2007
12 8 (0.74%) WebSphere
13 7 (0.64%) Alfresco
13 7 (0.64%) Drupal
13 7 (0.64%) Sitecore CMS
13 7 (0.64%) WebLogic
14 6 (0.55%) GlassFish
15 5 (0.46%) Mule
Applications
1 129 (11.87%) Microsoft Office
2 40 (3.68%) Microsoft Excel
3 26 (2.39%) MS Visio
4 19 (1.75%) Microsoft PowerPoint
5 5 (0.46%) Photoshop
6 3 (0.28%) Adobe Premiere
6 3 (0.28%) LibreOffice
6 3 (0.28%) Mozilla Thunderbird
7 2 (0.18%) Maya
8 1 (0.092%) Spreadsheet
Business Applications
1 11 (1.01%) RiskWrite
2 10 (0.92%) Magento
3 5 (0.46%) Dynamics AX
3 5 (0.46%) ResourceLink
3 5 (0.46%) Sage 200
4 4 (0.37%) Dynamics NAV
4 4 (0.37%) Eikon
4 4 (0.37%) NetSuite
5 3 (0.28%) Oracle EBS
6 2 (0.18%) MetaTrader
6 2 (0.18%) Oracle EBS R12
6 2 (0.18%) Oracle ERP
6 2 (0.18%) PeopleSoft HCM
6 2 (0.18%) PeopleSoft HRMS
7 1 (0.092%) Cognos Business Intelligence
7 1 (0.092%) Dynamics CRM
7 1 (0.092%) Eloqua
7 1 (0.092%) Infor M3
7 1 (0.092%) Oracle Procure-to-Pay
7 1 (0.092%) Sage 1000
Cloud Services
1 147 (13.52%) Office 365
2 57 (5.24%) Microsoft Azure
3 56 (5.15%) Amazon AWS
4 37 (3.40%) SaaS
5 13 (1.20%) OpenShift
6 11 (1.01%) Cloud Computing
6 11 (1.01%) Mimecast
7 9 (0.83%) OneDrive
8 8 (0.74%) IaaS
9 7 (0.64%) G Suite
10 5 (0.46%) Amazon EC2
10 5 (0.46%) AWS CloudFormation
10 5 (0.46%) Slack
11 4 (0.37%) Adobe Creative Cloud
12 3 (0.28%) PaaS
13 2 (0.18%) Azure Active Directory
13 2 (0.18%) Dynamics 365
14 1 (0.092%) Catchpoint
14 1 (0.092%) Dropbox
14 1 (0.092%) Salesforce Sales Cloud
Communications & Networking
1 117 (10.76%) TCP/IP
2 98 (9.02%) Firewall
3 80 (7.36%) DNS
4 69 (6.35%) DHCP
5 66 (6.07%) Internet
5 66 (6.07%) VoIP
6 58 (5.34%) WAN
7 52 (4.78%) LAN
7 52 (4.78%) VPN
8 36 (3.31%) VLAN
9 30 (2.76%) SAN
10 26 (2.39%) Wireless
11 25 (2.30%) ADSL
11 25 (2.30%) SMS
12 24 (2.21%) FTP
13 23 (2.12%) Skype
14 17 (1.56%) Broadband
15 15 (1.38%) Remote Desktop
16 13 (1.20%) HTTP
17 12 (1.10%) Wi-Fi
Database & Business Intelligence
1 149 (13.71%) SQL Server
2 31 (2.85%) MySQL
3 21 (1.93%) Relational Database
3 21 (1.93%) SQL Server Reporting Services
4 15 (1.38%) SQL Server 2008
4 15 (1.38%) SQL Server Integration Services
5 14 (1.29%) Apache Cassandra
5 14 (1.29%) Oracle Database
6 13 (1.20%) MS Access
6 13 (1.20%) SQL Server 2005
7 12 (1.10%) BusinessObjects
8 11 (1.01%) SQL Server 2012
9 7 (0.64%) Data Warehouse
9 7 (0.64%) DTS
10 6 (0.55%) Blockchain
10 6 (0.55%) SQL Server 2000
11 5 (0.46%) Big Data
11 5 (0.46%) GIS
11 5 (0.46%) PostgreSQL
11 5 (0.46%) SQL Server Analysis Services
Development Applications
1 26 (2.39%) JIRA
2 13 (1.20%) Eclipse
3 11 (1.01%) VersionOne
4 6 (0.55%) Subversion
5 5 (0.46%) ProC
5 5 (0.46%) PROIV
6 2 (0.18%) IBM UrbanCode
6 2 (0.18%) IntelliJ
6 2 (0.18%) Maven
6 2 (0.18%) NetBeans
7 1 (0.092%) Bugzilla
7 1 (0.092%) Git (software)
7 1 (0.092%) Jenkins
7 1 (0.092%) SQL Server Management Studio (SSMS)
General
1 184 (16.93%) Finance
2 76 (6.99%) Banking
3 51 (4.69%) Retail
4 40 (3.68%) French Language
5 32 (2.94%) Advertising
6 30 (2.76%) German Language
6 30 (2.76%) Legal
7 28 (2.58%) Marketing
8 27 (2.48%) Telecoms
9 26 (2.39%) Law
10 23 (2.12%) Front Office
10 23 (2.12%) Italian Language
11 22 (2.02%) Manufacturing
12 21 (1.93%) Spanish Language
13 20 (1.84%) Investment Banking
14 19 (1.75%) Back Office
14 19 (1.75%) Electronics
15 13 (1.20%) Retail Banking
16 11 (1.01%) Billing
17 10 (0.92%) Military
Libraries, Frameworks & Software Standards
1 42 (3.86%) JSON
2 40 (3.68%) Web Services
3 38 (3.50%) HTML
4 25 (2.30%) .NET
5 24 (2.21%) AngularJS
6 21 (1.93%) FIX Protocol
7 20 (1.84%) CSS
7 20 (1.84%) Middleware
8 19 (1.75%) RESTful
9 18 (1.66%) XML
10 15 (1.38%) REST
10 15 (1.38%) Spring
11 14 (1.29%) LAMP
12 13 (1.20%) Akka
13 9 (0.83%) LDAP
14 8 (0.74%) HTML5
15 7 (0.64%) Ajax
15 7 (0.64%) DOM
15 7 (0.64%) OAuth
16 6 (0.55%) WAP
Miscellaneous
1 95 (8.74%) Analytical Skills
2 51 (4.69%) Computer Science
3 45 (4.14%) Data Centre
4 37 (3.40%) Fintech
5 27 (2.48%) Public Cloud
6 24 (2.21%) iSeries
7 23 (2.12%) Clustering
7 23 (2.12%) Driving Licence
8 19 (1.75%) Management Information System
9 18 (1.66%) Foreign Exchange (FX)
10 17 (1.56%) Private Cloud
11 16 (1.47%) Fat Client
11 16 (1.47%) Replication
11 16 (1.47%) Thin Client
12 13 (1.20%) Fixed Income
12 13 (1.20%) Hedge funds
13 12 (1.10%) Video Conferencing
14 11 (1.01%) NHS
15 10 (0.92%) Blackberry
15 10 (0.92%) EPoS
Operating Systems
1 518 (47.65%) Windows
2 269 (24.75%) Windows Server
3 191 (17.57%) Linux
4 131 (12.05%) Windows 7
5 119 (10.95%) Windows Server 2008
6 114 (10.49%) Windows Server 2012
7 89 (8.19%) Windows 10
8 61 (5.61%) Unix
9 37 (3.40%) Windows 8
10 33 (3.04%) Windows Server 2003
11 19 (1.75%) Apple iOS
12 18 (1.66%) Android
13 17 (1.56%) AIX
14 16 (1.47%) Solaris
15 15 (1.38%) Windows XP
16 14 (1.29%) Ubuntu
17 12 (1.10%) CentOS
18 11 (1.01%) Mac OS X
18 11 (1.01%) OS/400
18 11 (1.01%) Windows Vista
Processes & Methodologies
1 195 (17.94%) ITIL
2 68 (6.26%) Change Management
3 67 (6.16%) Service Delivery
4 62 (5.70%) Service Management
5 60 (5.52%) Incident Management
6 52 (4.78%) Continuous Improvement
7 46 (4.23%) Project Management
8 43 (3.96%) CRM
8 43 (3.96%) Root Cause Analysis
9 41 (3.77%) Presales
10 40 (3.68%) DevOps
11 38 (3.50%) Agile Software Development
11 38 (3.50%) Disaster Recovery
12 36 (3.31%) High Availability
13 35 (3.22%) Problem Management
14 34 (3.13%) Time Management
15 28 (2.58%) ERP
16 26 (2.39%) E-Commerce
17 24 (2.21%) Mathematics
17 24 (2.21%) Software Engineering
Programming Languages
1 251 (23.09%) SQL
2 70 (6.44%) Java
3 51 (4.69%) PowerShell
4 44 (4.05%) Python
5 27 (2.48%) JavaScript
6 22 (2.02%) C#
7 21 (1.93%) Perl
8 20 (1.84%) C++
9 18 (1.66%) C
9 18 (1.66%) Shell Script
10 17 (1.56%) Ruby
11 15 (1.38%) PHP
12 13 (1.20%) Scala
13 11 (1.01%) Bash Shell
13 11 (1.01%) T-SQL
14 7 (0.64%) RPG
15 6 (0.55%) VBScript
16 5 (0.46%) COBOL
16 5 (0.46%) PL/1
16 5 (0.46%) VB
Qualifications
1 149 (13.71%) Degree
2 79 (7.27%) Microsoft Certification
3 55 (5.06%) MCSE
4 38 (3.50%) Cisco Certification
5 36 (3.31%) CCNA
6 35 (3.22%) MCSA
7 23 (2.12%) ITIL Certification
7 23 (2.12%) Security Cleared
8 22 (2.02%) Computer Science Degree
9 18 (1.66%) VMware Certified Professional (VCP)
10 17 (1.56%) MCP
11 15 (1.38%) MCITP
11 15 (1.38%) SC Cleared
12 13 (1.20%) A+ Certification
12 13 (1.20%) ITIL Foundation Certificate
13 11 (1.01%) DBS Check
14 10 (0.92%) VERITAS Certified Professional (VCP)
15 9 (0.83%) HNC
15 9 (0.83%) Master's Degree
15 9 (0.83%) MOS
Quality Assurance & Compliance
1 112 (10.30%) SLA
2 20 (1.84%) QA
3 6 (0.55%) GDPR
3 6 (0.55%) ISO 9000
4 4 (0.37%) Cyber Essentials
4 4 (0.37%) ISO/IEC 27001
5 3 (0.28%) HL7
6 2 (0.18%) ISO 9001
6 2 (0.18%) PCI DSS
6 2 (0.18%) Sarbanes-Oxley
System Software
1 249 (22.91%) Active Directory
2 130 (11.96%) VMware Infrastructure
3 92 (8.46%) Hyper-V
4 28 (2.58%) VMware ESXi
5 20 (1.84%) XenApp
6 19 (1.75%) vSphere
7 16 (1.47%) XenDesktop
8 12 (1.10%) Docker
9 11 (1.01%) Virtual Machines
10 8 (0.74%) Firmware
11 6 (0.55%) Microsoft App-V
11 6 (0.55%) Terminal Services
11 6 (0.55%) UAG
11 6 (0.55%) Virtual Servers
12 5 (0.46%) KVM
13 4 (0.37%) Virtual Desktop
13 4 (0.37%) VMware Workstation
14 2 (0.18%) NFS
15 1 (0.092%) ISA Server
15 1 (0.092%) Terminal Server
Systems Management
1 76 (6.99%) SCCM
2 26 (2.39%) Backup Exec
3 21 (1.93%) Ansible
4 19 (1.75%) Systems Management Server (SMS)
4 19 (1.75%) vCenter Server
5 18 (1.66%) Puppet
6 15 (1.38%) SCVMM
7 14 (1.29%) SCOM
8 13 (1.20%) WSUS
9 11 (1.01%) Symantec Enterprise Vault
10 10 (0.92%) cPanel
10 10 (0.92%) Microsoft Clustering
10 10 (0.92%) Norton AntiVirus
10 10 (0.92%) Symantec Endpoint Protection
10 10 (0.92%) Tivoli Storage Manager
11 8 (0.74%) FortiGate
12 7 (0.64%) Kibana
13 6 (0.55%) Microsoft Data Protection Manager
14 5 (0.46%) Salt
14 5 (0.46%) vMotion
Vendors
1 400 (36.80%) Microsoft
2 204 (18.77%) VMware
3 137 (12.60%) Cisco
4 81 (7.45%) Citrix
5 51 (4.69%) Oracle
6 33 (3.04%) HP
7 30 (2.76%) Symantec
8 29 (2.67%) Juniper
9 24 (2.21%) Sophos
10 20 (1.84%) Apple
10 20 (1.84%) Dell
11 19 (1.75%) Remedy
11 19 (1.75%) Sage
12 18 (1.66%) IBM
13 17 (1.56%) Veeam
14 16 (1.47%) ServiceNow
15 15 (1.38%) Polycom
15 15 (1.38%) Veritas
16 14 (1.29%) iManage
16 14 (1.29%) Salesforce.com