Technical Support Jobs

Technical Support
UK

The median Technical Support salary in the UK is £33,178 per year, according to job vacancies posted during the 6 months leading to 21 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
21 May 2025
Same period 2024 Same period 2023
Rank 271 257 501
Rank change year-on-year -14 +244 +92
Permanent jobs requiring a Technical Support 648 1,096 570
As % of all permanent jobs advertised in the UK 1.16% 1.10% 0.57%
As % of the Job Titles category 1.28% 1.16% 0.63%
Number of salaries quoted 411 902 276
10th Percentile £26,000 £24,000 £26,250
25th Percentile £28,000 £27,000 £30,000
Median annual salary (50th Percentile) £33,178 £33,500 £37,500
Median % change year-on-year -0.96% -10.67% +15.38%
75th Percentile £42,500 £43,750 £47,500
90th Percentile £52,500 £50,000 £57,250
UK excluding London median annual salary £33,000 £32,500 £37,000
% change year-on-year +1.54% -12.16% +23.33%

All Permanent IT Job Vacancies
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 50,627 94,635 91,055
% of permanent jobs with a recognized job title 90.61% 94.71% 91.54%
Number of salaries quoted 26,942 67,569 57,579
10th Percentile £29,444 £28,500 £32,500
25th Percentile £41,250 £38,500 £45,000
Median annual salary (50th Percentile) £55,000 £52,500 £60,000
Median % change year-on-year +4.76% -12.50% -
75th Percentile £73,750 £70,750 £80,000
90th Percentile £95,000 £90,000 £100,000
UK excluding London median annual salary £51,564 £50,000 £53,000
% change year-on-year +3.13% -5.66% +6.00%

Technical Support
Job Vacancy Trend

Job postings that featured Technical Support in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Technical Support in the UK

Technical Support
Salary Trend

3-month moving average salary quoted in jobs citing Technical Support.

Salary trend for Technical Support in the UK

Technical Support
Salary Histogram

Salary distribution for jobs citing Technical Support over the 6 months to 21 May 2025.

Salary histogram for Technical Support in the UK

Technical Support
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support within the UK over the 6 months to 21 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -3 609 £34,500 +2.99% 318
UK excluding London +2 552 £33,000 +1.54% 258
South East +37 190 £34,750 +6.92% 80
Work from Home +42 120 £34,500 +6.15% 116
North of England -61 106 £35,000 +7.69% 54
South West +89 95 £31,000 -8.82% 33
London +92 76 £34,500 -13.75% 84
Midlands -35 72 £33,178 +10.59% 55
East of England +26 69 £34,500 +0.73% 22
Yorkshire +32 48 £29,500 -9.23% 14
North West -80 48 £37,500 +10.29% 34
West Midlands -9 40 £31,335 -10.47% 20
East Midlands -17 32 £37,500 +33.93% 33
Scotland +97 11 £30,000 - 6
North East +33 10 £50,000 +66.67% 8
Wales +34 8 £26,438 -18.65% 7
Northern Ireland +28 1 - - 3

Technical Support Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 21 May 2025, Technical Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Technical Support in the job title.

1 240 (37.04%) Social Skills
2 238 (36.73%) Customer Service
3 204 (31.48%) Problem-Solving
4 149 (22.99%) Microsoft
5 142 (21.91%) Windows
6 133 (20.52%) Manufacturing
7 122 (18.83%) Customer Experience
8 113 (17.44%) Firewall
9 109 (16.82%) Degree
10 98 (15.12%) Service Delivery
11 97 (14.97%) Microsoft 365
11 97 (14.97%) Coaching
12 91 (14.04%) Technical Analysis
12 91 (14.04%) NVQ Level 4
13 89 (13.73%) Active Directory
14 70 (10.80%) Windows Server
15 67 (10.34%) Azure
16 61 (9.41%) Linux
17 57 (8.80%) CRM
18 49 (7.56%) Retail
19 48 (7.41%) SQL
20 47 (7.25%) Microsoft Office
21 46 (7.10%) DNS
22 44 (6.79%) Cisco
23 42 (6.48%) Driving Licence
24 40 (6.17%) SharePoint
25 39 (6.02%) Finance
25 39 (6.02%) Time Management
25 39 (6.02%) Entra ID
25 39 (6.02%) Mentoring

Technical Support Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 40 (6.17%) SharePoint
2 32 (4.94%) Microsoft Exchange
3 8 (1.23%) Kinematics
4 1 (0.15%) Alfresco
4 1 (0.15%) Confluence
4 1 (0.15%) Documentum
4 1 (0.15%) GemFire
4 1 (0.15%) Skype for Business
Applications
1 47 (7.25%) Microsoft Office
2 35 (5.40%) Microsoft Excel
3 13 (2.01%) SOLIDWORKS
4 11 (1.70%) AutoCAD
5 4 (0.62%) Chatbot
5 4 (0.62%) Microsoft PowerPoint
6 3 (0.46%) Autodesk Inventor
6 3 (0.46%) Spreadsheet
7 1 (0.15%) MS Visio
Business Applications
1 4 (0.62%) Dynamics NAV
2 3 (0.46%) Dynamics CRM
Cloud Services
1 97 (14.97%) Microsoft 365
2 67 (10.34%) Azure
3 39 (6.02%) Entra ID
4 25 (3.86%) AWS
5 24 (3.70%) OneDrive
6 18 (2.78%) SaaS
7 7 (1.08%) GCP
8 5 (0.77%) Cloud Computing
9 4 (0.62%) Nutanix
10 3 (0.46%) Power Platform
11 2 (0.31%) Azure Monitor
11 2 (0.31%) Mimecast
11 2 (0.31%) Power Automate
11 2 (0.31%) PowerApps
12 1 (0.15%) Amazon CloudWatch
12 1 (0.15%) Azure Data Factory
12 1 (0.15%) Azure ExpressRoute
12 1 (0.15%) Azure Logic Apps
12 1 (0.15%) Dynamics 365
Communications & Networking
1 113 (17.44%) Firewall
2 46 (7.10%) DNS
3 37 (5.71%) WAN
4 33 (5.09%) VPN
5 31 (4.78%) DHCP
6 28 (4.32%) LAN
7 23 (3.55%) TCP/IP
8 21 (3.24%) VoIP
8 21 (3.24%) Wi-Fi
9 17 (2.62%) VSAT
10 14 (2.16%) Internet
11 13 (2.01%) Remote Desktop
12 11 (1.70%) Wireless
13 9 (1.39%) IP Telephony
13 9 (1.39%) VLAN
14 6 (0.93%) Broadband
14 6 (0.93%) HTTP
14 6 (0.93%) MPLS
14 6 (0.93%) SD-WAN
14 6 (0.93%) SSL
Database & Business Intelligence
1 11 (1.70%) MySQL
2 6 (0.93%) Amazon RDS
2 6 (0.93%) NoSQL
3 4 (0.62%) Metabase
3 4 (0.62%) PostgreSQL
3 4 (0.62%) SQL Server
4 3 (0.46%) Electronic Patient Records
4 3 (0.46%) GIS
5 2 (0.31%) Power BI
6 1 (0.15%) DB2
6 1 (0.15%) MS Access
6 1 (0.15%) Relational Database
6 1 (0.15%) SQL Server Integration Services
Development Applications
1 26 (4.01%) JIRA
2 2 (0.31%) Visual Studio
3 1 (0.15%) Git
General
1 240 (37.04%) Social Skills
2 133 (20.52%) Manufacturing
3 49 (7.56%) Retail
4 39 (6.02%) Finance
5 33 (5.09%) Telecoms
6 31 (4.78%) Analytical Skills
7 24 (3.70%) Presentation Skills
8 23 (3.55%) Organisational Skills
9 21 (3.24%) Inclusion and Diversity
10 20 (3.09%) Aerospace
11 18 (2.78%) Automotive
12 13 (2.01%) German Language
12 13 (2.01%) Law
13 11 (1.70%) Aviation
14 10 (1.54%) Back Office
14 10 (1.54%) Legal
15 8 (1.23%) Aeronautics
15 8 (1.23%) French Language
15 8 (1.23%) Pharmaceutical
16 7 (1.08%) Electronics
Libraries, Frameworks & Software Standards
1 14 (2.16%) HTML
2 9 (1.39%) JSON
3 7 (1.08%) CSS
4 5 (0.77%) Pandas
4 5 (0.77%) Puppeteer
4 5 (0.77%) Scrapy
5 4 (0.62%) .NET
6 2 (0.31%) Software Packaging
7 1 (0.15%) .NET Framework
7 1 (0.15%) ASP.NET
7 1 (0.15%) Elastic Stack
7 1 (0.15%) Kafka
7 1 (0.15%) Middleware
7 1 (0.15%) React
7 1 (0.15%) ServiceStack
Miscellaneous
1 42 (6.48%) Driving Licence
2 37 (5.71%) Self-Motivation
3 24 (3.70%) Onboarding
4 18 (2.78%) Satnav
5 13 (2.01%) Linux Command Line
6 10 (1.54%) Management Information System
7 9 (1.39%) Data Centre
7 9 (1.39%) Video Conferencing
8 7 (1.08%) CCTV
8 7 (1.08%) Private Cloud
9 6 (0.93%) Digital Signage
10 5 (0.77%) e-Learning
11 4 (0.62%) IoT
11 4 (0.62%) Renewable Energy
12 3 (0.46%) FMCG
12 3 (0.46%) Life Science
12 3 (0.46%) NHS
12 3 (0.46%) Operational Technology
13 2 (0.31%) Enterprise Software
13 2 (0.31%) PACS
Operating Systems
1 142 (21.91%) Windows
2 70 (10.80%) Windows Server
3 61 (9.41%) Linux
4 28 (4.32%) Windows 10
5 27 (4.17%) Mac OS
6 12 (1.85%) Windows Server 2019
7 10 (1.54%) Unix
8 9 (1.39%) Apple iOS
9 5 (0.77%) Windows Server 2012
10 4 (0.62%) Windows 7
11 2 (0.31%) Android
12 1 (0.15%) Windows Server 2016
Processes & Methodologies
1 238 (36.73%) Customer Service
2 204 (31.48%) Problem-Solving
3 122 (18.83%) Customer Experience
4 98 (15.12%) Service Delivery
5 97 (14.97%) Coaching
6 91 (14.04%) Technical Analysis
7 57 (8.80%) CRM
8 39 (6.02%) Continuous Improvement
8 39 (6.02%) Mentoring
8 39 (6.02%) Time Management
9 35 (5.40%) ITIL
10 32 (4.94%) B2B
11 27 (4.17%) Cybersecurity
12 24 (3.70%) Project Management
13 20 (3.09%) Computer Science
13 20 (3.09%) Test Automation
14 18 (2.78%) Commercial Awareness
14 18 (2.78%) Scenario Testing
15 16 (2.47%) CAD
16 14 (2.16%) Proactive Management
Programming Languages
1 48 (7.41%) SQL
2 21 (3.24%) Python
3 12 (1.85%) PL/SQL
4 11 (1.70%) PowerShell
4 11 (1.70%) VB
5 7 (1.08%) C++
5 7 (1.08%) Java
6 6 (0.93%) JavaScript
7 3 (0.46%) PHP
8 2 (0.31%) Bash
8 2 (0.31%) C#
8 2 (0.31%) Perl
8 2 (0.31%) Shell Script
9 1 (0.15%) C
9 1 (0.15%) Go
9 1 (0.15%) T-SQL
9 1 (0.15%) VB.NET
9 1 (0.15%) VBA
Qualifications
1 109 (16.82%) Degree
2 91 (14.04%) NVQ Level 4
3 38 (5.86%) Microsoft Certification
4 34 (5.25%) Security Cleared
5 30 (4.63%) Cisco Certification
6 28 (4.32%) CCNA
6 28 (4.32%) HND
7 26 (4.01%) SC Cleared
8 24 (3.70%) HNC
8 24 (3.70%) JNCIA
9 17 (2.62%) A+ Certification
10 14 (2.16%) Master's Degree
11 12 (1.85%) Computer Science Degree
12 8 (1.23%) MCSE
13 7 (1.08%) MCSA
14 6 (0.93%) DBS Check
14 6 (0.93%) MCP
15 4 (0.62%) BPSS Clearance
15 4 (0.62%) Dell Certification
16 2 (0.31%) ITIL Certification
Quality Assurance & Compliance
1 27 (4.17%) SLA
2 7 (1.08%) Accessibility
3 6 (0.93%) GDPR
4 4 (0.62%) COSHH
5 2 (0.31%) ISO/IEC 27001
6 1 (0.15%) Cyber Essentials
6 1 (0.15%) ISO 13485
6 1 (0.15%) ISO 9001
6 1 (0.15%) Sarbanes-Oxley
System Software
1 89 (13.73%) Active Directory
2 35 (5.40%) Hyper-V
3 27 (4.17%) VMware Infrastructure
4 11 (1.70%) Terminal Services
5 6 (0.93%) Virtual Desktop
6 5 (0.77%) VMware ESXi
7 4 (0.62%) Virtual Machines
8 2 (0.31%) Docker
Systems Management
1 35 (5.40%) Microsoft Intune
2 8 (1.23%) SCCM
3 6 (0.93%) Proxmox
4 5 (0.77%) vCenter Server
5 4 (0.62%) Kubernetes
6 3 (0.46%) Backup Exec
7 2 (0.31%) Autotask
7 2 (0.31%) PaperCut
7 2 (0.31%) WSUS
8 1 (0.15%) Grafana
8 1 (0.15%) Prometheus
Vendors
1 149 (22.99%) Microsoft
2 44 (6.79%) Cisco
3 37 (5.71%) VMware
4 23 (3.55%) Siemens
5 21 (3.24%) SAP
6 19 (2.93%) Salesforce
7 12 (1.85%) Juniper
8 11 (1.70%) Fortinet
9 10 (1.54%) Citrix
9 10 (1.54%) Dell
10 9 (1.39%) Meraki
11 7 (1.08%) WatchGuard
12 6 (0.93%) Apple
12 6 (0.93%) McAfee
12 6 (0.93%) SonicWALL
13 5 (0.77%) Aruba
13 5 (0.77%) Okta
13 5 (0.77%) Sophos
13 5 (0.77%) Ubiquiti
14 4 (0.62%) Google