Period
to 23 February 2020

The median annual salary for a Technical Support was £32,500 in advertised job vacancies during the 6 months to 23 February 2020.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Technical Support
UK
6 months to
23 Feb 2020
Same period 2019 Same period 2018
Rank 486 437 463
Rank change year-on-year -49 +26 -24
Permanent jobs requiring a Technical Support 689 1,028 1,136
As % of all permanent IT jobs advertised in the UK 0.57% 0.68% 0.64%
As % of the Job Titles category 0.59% 0.71% 0.67%
Number of salaries quoted 566 932 985
UK median annual salary £32,500 £31,000 £30,000
Median salary % change year-on-year +4.84% +3.33% +7.14%
10th Percentile £21,000 £20,750 £20,750
90th Percentile £51,250 £52,500 £52,500
UK excluding London median annual salary £30,125 £30,000 £29,250
% change year-on-year +0.42% +2.56% +8.33%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 116,351 144,332 169,816
% of permanent IT jobs with a recognized job title 95.50% 95.93% 96.37%
Number of salaries quoted 93,236 115,470 139,348
UK median annual salary £52,500 £50,000 £50,000
Median salary % change year-on-year +5.00% - +5.26%
10th Percentile £29,000 £28,250 £27,500
90th Percentile £87,500 £83,750 £80,000
UK excluding London median annual salary £45,000 £45,000 £42,500
% change year-on-year - +5.88% -

Technical Support
Job Vacancy Trend

Job postings that featured Technical Support in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Technical Support in the UK

Technical Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support.

Salary trend for Technical Support in the UK

Technical Support
Salary Histogram

The salary distribution of IT jobs citing Technical Support over the 6 months to 23 February 2020.

Salary histogram for Technical Support in the UK

Technical Support
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support within the UK over the 6 months to 23 February 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -56 622 £31,500 +0.80% 288
UK excluding London -29 479 £30,125 +0.42% 253
London -5 196 £35,000 - 57
South East -49 146 £32,500 +6.56% 59
North of England -11 83 £24,500 -2.00% 55
Midlands +3 81 £28,000 -13.85% 61
South West +33 64 £31,500 -7.35% 27
West Midlands +3 55 £32,500 +4.84% 32
East of England +58 53 £26,000 -5.45% 30
Yorkshire -12 38 £24,500 +11.36% 17
North West +22 36 £35,000 +16.67% 30
East Midlands +23 26 £22,000 -35.29% 29
Wales +9 24 £42,500 +6.25% 8
Scotland +37 23 £35,000 +16.67% 12
North East +18 9 £27,000 +12.50% 8
Northern Ireland +7 6 £30,000 +30.43% 2

Technical Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 23 February 2020, Technical Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Technical Support in the job title.

1 350 (50.80%) Windows
2 301 (43.69%) Microsoft
3 180 (26.12%) Active Directory
4 176 (25.54%) Office 365
5 173 (25.11%) Windows Server
6 161 (23.37%) SQL
7 143 (20.75%) Linux
8 133 (19.30%) Microsoft Office
9 124 (18.00%) Problem-Solving
10 123 (17.85%) ITIL
11 112 (16.26%) Azure
12 108 (15.67%) VMware
13 100 (14.51%) Finance
14 97 (14.08%) Firewall
15 92 (13.35%) SQL Server
16 91 (13.21%) Degree
17 86 (12.48%) TCP/IP
18 82 (11.90%) Windows 10
19 73 (10.60%) VMware Infrastructure
20 72 (10.45%) MS Exchange
21 71 (10.30%) SLA
21 71 (10.30%) LAN
22 70 (10.16%) DNS
23 68 (9.87%) Cisco
23 68 (9.87%) DHCP
24 65 (9.43%) WAN
24 65 (9.43%) VPN
25 64 (9.29%) Microsoft Certification
26 63 (9.14%) Analytical Skills
27 60 (8.71%) Windows 7

Technical Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 72 (10.45%) MS Exchange
2 42 (6.10%) IIS
2 42 (6.10%) SharePoint
3 26 (3.77%) Apache
4 20 (2.90%) WebSphere
5 16 (2.32%) Exchange Server 2013
6 15 (2.18%) Exchange Server 2010
7 14 (2.03%) Skype for Business
8 12 (1.74%) IBM HTTP Server
9 11 (1.60%) WebLogic
10 6 (0.87%) Confluence
11 5 (0.73%) NetWeaver
11 5 (0.73%) Tomcat
12 3 (0.44%) Exchange Server 2007
13 2 (0.29%) CMS
13 2 (0.29%) nginx
13 2 (0.29%) OpenStack
14 1 (0.15%) ArcGIS
14 1 (0.15%) CloudStack
14 1 (0.15%) Exchange Server 2003
Applications
1 133 (19.30%) Microsoft Office
2 22 (3.19%) Microsoft Excel
3 17 (2.47%) Microsoft PowerPoint
4 14 (2.03%) MS Visio
5 3 (0.44%) Photoshop
6 1 (0.15%) Adobe Creative Suite
6 1 (0.15%) AutoCAD
6 1 (0.15%) Spreadsheet
Business Applications
1 7 (1.02%) Dynamics AX
2 5 (0.73%) Oracle EBS R12
2 5 (0.73%) Oracle Financials
3 4 (0.58%) NetSuite
3 4 (0.58%) Oracle Assets
3 4 (0.58%) Oracle General Ledger
3 4 (0.58%) Oracle Payables
3 4 (0.58%) Oracle Receivables
3 4 (0.58%) SAP BPC
3 4 (0.58%) SAP S/4HANA
4 3 (0.44%) Dynamics CRM
5 2 (0.29%) Remedy ITSM
6 1 (0.15%) Payment Gateway
6 1 (0.15%) Salesforce.com CRM
6 1 (0.15%) SAP Business One
Cloud Services
1 176 (25.54%) Office 365
2 112 (16.26%) Azure
3 36 (5.22%) AWS
4 28 (4.06%) SaaS
5 18 (2.61%) IaaS
6 7 (1.02%) Dynamics 365
6 7 (1.02%) Mimecast
7 6 (0.87%) Boomi
7 6 (0.87%) GCP
8 5 (0.73%) Power Platform
8 5 (0.73%) Salesforce Sales Cloud
9 4 (0.58%) Azure Active Directory
9 4 (0.58%) Salesforce Service Cloud
10 3 (0.44%) GitHub
10 3 (0.44%) IBM Cloud
10 3 (0.44%) OneDrive
10 3 (0.44%) SoftLayer
11 2 (0.29%) Adobe Analytics
11 2 (0.29%) Cloud Computing
11 2 (0.29%) PowerApps
Communications & Networking
1 97 (14.08%) Firewall
2 86 (12.48%) TCP/IP
3 71 (10.30%) LAN
4 70 (10.16%) DNS
5 68 (9.87%) DHCP
6 65 (9.43%) VPN
6 65 (9.43%) WAN
7 55 (7.98%) Internet
8 51 (7.40%) VoIP
9 42 (6.10%) Wireless
10 38 (5.52%) VLAN
11 36 (5.22%) SAN
12 32 (4.64%) Skype
13 27 (3.92%) Ethernet
14 26 (3.77%) Broadband
14 26 (3.77%) Remote Desktop
15 19 (2.76%) HTTP
16 17 (2.47%) Wi-Fi
17 16 (2.32%) IPv4
18 15 (2.18%) IPsec
Database & Business Intelligence
1 92 (13.35%) SQL Server
2 15 (2.18%) MySQL
3 14 (2.03%) Oracle Database
3 14 (2.03%) Relational Database
4 10 (1.45%) RDBMS
5 7 (1.02%) SAP HANA
6 4 (0.58%) Cosmos DB
6 4 (0.58%) Data Warehouse
6 4 (0.58%) DB2
6 4 (0.58%) Power BI
6 4 (0.58%) SAP BW
7 3 (0.44%) Amazon RDS
7 3 (0.44%) InfluxDB
7 3 (0.44%) MariaDB
8 2 (0.29%) Big Data
8 2 (0.29%) Crystal Reports
8 2 (0.29%) SQL Server 2012
8 2 (0.29%) SQL Server Reporting Services
9 1 (0.15%) MS Access
9 1 (0.15%) SQL Server Integration Services
Development Applications
1 21 (3.05%) JIRA
2 8 (1.16%) VSS/SourceSafe
3 5 (0.73%) Bitbucket
4 4 (0.58%) Git (software)
5 2 (0.29%) SQL Server Management Studio (SSMS)
6 1 (0.15%) CircleCI
6 1 (0.15%) Jenkins
6 1 (0.15%) Maven
6 1 (0.15%) MSI
6 1 (0.15%) Octopus Deploy
General
1 100 (14.51%) Finance
2 37 (5.37%) Retail
3 27 (3.92%) Telecoms
4 26 (3.77%) Public Sector
5 24 (3.48%) Marketing
6 18 (2.61%) French Language
7 15 (2.18%) Advertising
8 13 (1.89%) Banking
8 13 (1.89%) German Language
9 11 (1.60%) Manufacturing
10 10 (1.45%) Legal
11 7 (1.02%) Electronics
12 5 (0.73%) Financial Institution
12 5 (0.73%) Local Government
13 4 (0.58%) Back Office
13 4 (0.58%) Billing
13 4 (0.58%) Police
13 4 (0.58%) Spanish Language
14 3 (0.44%) Law
15 2 (0.29%) Games
Libraries, Frameworks & Software Standards
1 24 (3.48%) Middleware
2 23 (3.34%) .NET
2 23 (3.34%) XML
3 11 (1.60%) HTML
4 10 (1.45%) Web Services
5 9 (1.31%) LAMP
6 8 (1.16%) LDAP
7 7 (1.02%) CSS
8 6 (0.87%) JSON
9 5 (0.73%) SAP Basis
10 4 (0.58%) AngularJS
10 4 (0.58%) CSS3
10 4 (0.58%) HTML5
10 4 (0.58%) REST
10 4 (0.58%) SAML
10 4 (0.58%) SOAP
11 3 (0.44%) Elastic Stack
11 3 (0.44%) Oracle GoldenGate
11 3 (0.44%) Software Packaging
12 2 (0.29%) ONVIF
Miscellaneous
1 63 (9.14%) Analytical Skills
2 32 (4.64%) Driving Licence
3 25 (3.63%) Self-Motivation
4 23 (3.34%) Management Information System
5 22 (3.19%) Linux Command Line
6 19 (2.76%) Data Centre
7 15 (2.18%) iSeries
7 15 (2.18%) Video Conferencing
8 11 (1.60%) Enterprise Software
8 11 (1.60%) Handset
9 9 (1.31%) Smartphone
10 7 (1.02%) Enterprise Storage
11 5 (0.73%) Blackberry
11 5 (0.73%) iPhone
11 5 (0.73%) Replication
11 5 (0.73%) User Experience
12 4 (0.58%) Client/Server
12 4 (0.58%) EPoS
12 4 (0.58%) Over-the-Top Content
12 4 (0.58%) PKI
Operating Systems
1 350 (50.80%) Windows
2 173 (25.11%) Windows Server
3 143 (20.75%) Linux
4 82 (11.90%) Windows 10
5 60 (8.71%) Windows 7
6 57 (8.27%) Windows Server 2012
7 47 (6.82%) Windows Server 2008
8 31 (4.50%) Unix
9 28 (4.06%) Android
10 18 (2.61%) Windows 8
11 17 (2.47%) OS/400
12 15 (2.18%) Apple iOS
13 12 (1.74%) Red Hat Enterprise Linux
14 10 (1.45%) CentOS
15 9 (1.31%) Mac OS
15 9 (1.31%) Mac OS X
15 9 (1.31%) Windows Server 2003
16 6 (0.87%) Windows XP
17 5 (0.73%) Debian
17 5 (0.73%) Ubuntu
Processes & Methodologies
1 124 (18.00%) Problem-Solving
2 123 (17.85%) ITIL
3 49 (7.11%) Computer Science
4 38 (5.52%) Project Management
5 36 (5.22%) Mentoring
6 33 (4.79%) Time Management
7 30 (4.35%) Service Management
8 29 (4.21%) Change Management
9 25 (3.63%) Incident Management
10 21 (3.05%) CRM
10 21 (3.05%) Infrastructure Engineering
10 21 (3.05%) Migration
11 20 (2.90%) Agile Software Development
12 19 (2.76%) DevOps
13 18 (2.61%) B2B
13 18 (2.61%) Penetration Testing
13 18 (2.61%) Problem Management
14 17 (2.47%) Information Security
15 16 (2.32%) Project Delivery
16 15 (2.18%) Business Continuity
Programming Languages
1 161 (23.37%) SQL
2 55 (7.98%) PowerShell
3 49 (7.11%) Python
4 48 (6.97%) Bash Shell
5 36 (5.22%) Shell Script
6 28 (4.06%) Perl
7 22 (3.19%) Java
8 13 (1.89%) C#
9 12 (1.74%) Ruby
10 10 (1.45%) VB
11 9 (1.31%) JavaScript
11 9 (1.31%) PL/SQL
11 9 (1.31%) VB.NET
12 4 (0.58%) ABAP
12 4 (0.58%) C
12 4 (0.58%) C++
12 4 (0.58%) PHP
12 4 (0.58%) T-SQL
13 3 (0.44%) COBOL
13 3 (0.44%) VBA
Qualifications
1 91 (13.21%) Degree
2 64 (9.29%) Microsoft Certification
3 49 (7.11%) MCSE
4 39 (5.66%) MCSA
5 37 (5.37%) Cisco Certification
6 29 (4.21%) CCNA
7 22 (3.19%) Computer Science Degree
8 21 (3.05%) MCP
9 14 (2.03%) DBS Check
10 12 (1.74%) IBM Certification
11 11 (1.60%) Security Cleared
12 10 (1.45%) CCNP
12 10 (1.45%) RHCE
13 9 (1.31%) CCDP
13 9 (1.31%) CCIE
14 7 (1.02%) VMware Certified Professional (VCP)
15 6 (0.87%) RHCT
16 5 (0.73%) A+ Certification
16 5 (0.73%) Network+ Certification
16 5 (0.73%) SC Cleared
Quality Assurance & Compliance
1 71 (10.30%) SLA
2 11 (1.60%) QA
3 2 (0.29%) EMIR
3 2 (0.29%) HL7
3 2 (0.29%) ISO/IEC 27001
3 2 (0.29%) MiFID
4 1 (0.15%) Cyber Essentials
4 1 (0.15%) Cyber Essentials PLUS
4 1 (0.15%) Data Quality
4 1 (0.15%) GDPR
4 1 (0.15%) ISO 9001
4 1 (0.15%) ISO/IEC 20000
4 1 (0.15%) PCI DSS
System Software
1 180 (26.12%) Active Directory
2 73 (10.60%) VMware Infrastructure
3 38 (5.52%) Hyper-V
4 14 (2.03%) vSphere
5 12 (1.74%) XenApp
6 9 (1.31%) Virtual Machines
7 8 (1.16%) Docker
8 6 (0.87%) BitLocker
8 6 (0.87%) VMware ESXi
9 5 (0.73%) Firmware
9 5 (0.73%) XenDesktop
10 4 (0.58%) Terminal Services
11 3 (0.44%) VMware Workstation
12 1 (0.15%) Apache ZooKeeper
12 1 (0.15%) Citrix Hypervisor
12 1 (0.15%) KVM
Systems Management
1 36 (5.22%) SCCM
2 20 (2.90%) Microsoft Intune
3 12 (1.74%) WSUS
4 10 (1.45%) Backup Exec
5 9 (1.31%) Ansible
6 6 (0.87%) cPanel
6 6 (0.87%) Data Guard
7 5 (0.73%) Puppet
8 4 (0.58%) Kubernetes
8 4 (0.58%) NetBackup
8 4 (0.58%) Opscode Chef
9 3 (0.44%) EMC NetWorker
9 3 (0.44%) Nagios
9 3 (0.44%) Oracle Enterprise Manager
10 2 (0.29%) HP Data Protector
10 2 (0.29%) Norton AntiVirus
10 2 (0.29%) PaperCut
10 2 (0.29%) SafeCom
11 1 (0.15%) AirWatch
11 1 (0.15%) vCenter Server
Vendors
1 301 (43.69%) Microsoft
2 108 (15.67%) VMware
3 68 (9.87%) Cisco
4 45 (6.53%) Citrix
5 43 (6.24%) Oracle
6 28 (4.06%) Apple
7 27 (3.92%) HP
8 26 (3.77%) Dell
9 24 (3.48%) IBM
9 24 (3.48%) Red Hat
10 20 (2.90%) Avaya
11 19 (2.76%) Salesforce.com
12 13 (1.89%) EMC
12 13 (1.89%) Veeam
13 12 (1.74%) BT
13 12 (1.74%) Meraki
13 12 (1.74%) NEC
13 12 (1.74%) Samsung
13 12 (1.74%) SAP
14 11 (1.60%) NETGEAR