The median annual salary for a Technical Support was £31,000 in advertised job vacancies during the 3 months to 27 June 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Technical Support
UK
3 months to
27 Jun 2017
Same period 2016 Same period 2015
Rank 449 364 363
Rank change year-on-year -85 -1  
Permanent jobs requiring a Technical Support 527 815 933
As % of all permanent IT jobs advertised in the UK 0.59% 0.83% 0.85%
As % of the Job Titles category 0.62% 0.86% 0.88%
Number of salaries quoted 427 698 839
Median salary £31,000 £30,000 £31,500
Median salary % change year-on-year +3.33% -4.76%  
90% offered a salary of more than £21,000 £20,480 £20,850
10% offered a salary of more than £52,500 £52,500 £47,500
UK excluding London median salary £29,000 £27,500 £28,500
% change year-on-year +5.45% -3.50%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
UK
Permanent job vacancies with a job title containing a recognized job role 85544 95045 105654
As % of all permanent IT job vacancies advertised in the UK 95.95% 96.52% 96.56%
Number of salaries quoted 69856 80154 87088
Median salary £46,500 £47,500 £45,000
Median salary % change year-on-year -2.10% +5.55%  
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £74,000 £70,000 £72,500
UK excluding London median salary £42,500 £41,500 £40,000
% change year-on-year +2.40% +3.75%  

Technical Support
Job Vacancy Trend

The job posting trend of jobs advertised that featured Technical Support in the job title.

Job vacancy trend for Technical Support in the UK

Technical Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support.

Salary trend for Technical Support in the UK

Technical Support
Salary Histogram

The salary distribution of IT jobs citing Technical Support over the 3 months to 27 June 2017.

Salary histogram for Technical Support in the UK

Technical Support
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support within the UK over the 3 months to 27 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -74 507 £31,000 +3.33% 78
London -33 155 £35,000 -6.66% 15
South East -52 141 £35,000 +16.66% 15
Berkshire -11 65 £37,500 +15.38% 4
East of England -32 56 £32,500 +14.03% 7
Reading -1 48 £40,500 +35.00% 2
North West -36 46 £25,000 +1.01% 13
West Midlands +15 36 £26,500 -3.63% 7
South West -2 31 £23,000 -16.36% 6
City of London +36 30 £50,000 +51.51% 4
Cambridgeshire -2 30 £25,500 -10.52% 3
Manchester -22 28 £25,000 -25.92% 6
Yorkshire -30 28 £25,000 +8.69% 8
Hampshire -3 25 £31,750 +5.83% 1
Surrey +9 22 £32,500 +10.16% 4
Hertfordshire -28 17 £23,000 -4.16% 2
Cambridge -4 15 £32,500 +14.03% 2
East Midlands +7 14 £32,250 -15.40% 4
North Yorkshire +13 13 £27,500 +20.21% 1
Bristol -24 13 £24,500 -10.90% 1
West Sussex +10 12 £40,000 +14.28% 2
Basingstoke +6 12 £27,500 +44.73% 1
West Yorkshire -17 12 £23,000 -2.12% 6
Guildford +5 10 £33,750 +12.50% 2
York +21 9 £30,000 -7.69% 1
Warwickshire +12 9 £40,000 +6.66%
Buckinghamshire +4 9 £37,500 +74.41% 3
Cheshire -42 9 £22,000 +10.00% 4
Chessington - 8 £24,000 -
Northamptonshire +12 7 £57,500 -4.95% 1

Technical Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 27 June 2017, Technical Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Technical Support in the job title.

1 570 (53.37%) Windows
2 390 (36.52%) Microsoft
3 353 (33.05%) Active Directory
4 252 (23.60%) SQL
5 228 (21.35%) Windows Server
6 204 (19.10%) VMware
7 190 (17.79%) Linux
8 185 (17.32%) ITIL
9 161 (15.07%) Windows Server 2012
10 159 (14.89%) Finance
11 142 (13.30%) Microsoft Office
12 135 (12.64%) Office 365
13 134 (12.55%) Windows Server 2008
14 133 (12.45%) SQL Server
15 131 (12.27%) Windows 7
16 126 (11.80%) Degree
16 126 (11.80%) Cisco
17 124 (11.61%) VMware Infrastructure
18 119 (11.14%) TCP/IP
18 119 (11.14%) MS Exchange
19 109 (10.21%) DNS
19 109 (10.21%) Firewall
20 108 (10.11%) Analytical Skills
21 101 (9.46%) Citrix
22 98 (9.18%) SLA
23 93 (8.71%) Java
23 93 (8.71%) Hyper-V
24 89 (8.33%) LAN
25 87 (8.15%) Microsoft Certification
26 81 (7.58%) Service Delivery

Technical Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 119 (11.14%) MS Exchange
2 71 (6.65%) IIS
3 58 (5.43%) Tomcat
4 46 (4.31%) Exchange Server 2010
5 40 (3.75%) Exchange Server 2013
6 35 (3.28%) WebSphere
7 30 (2.81%) JBoss
8 29 (2.72%) Apache
9 28 (2.62%) SharePoint
10 26 (2.43%) Oracle SOA Suite
11 19 (1.78%) Blackberry Enterprise Server
11 19 (1.78%) Skype for Business
12 17 (1.59%) Exchange Server 2007
13 11 (1.03%) WebLogic
14 10 (0.94%) CMS
15 8 (0.75%) Exchange Server 2003
16 7 (0.66%) IBM Notes
17 3 (0.28%) Confluence
17 3 (0.28%) IBM Domino
18 2 (0.19%) nginx
Applications
1 142 (13.30%) Microsoft Office
2 29 (2.72%) Microsoft Excel
3 17 (1.59%) Microsoft PowerPoint
4 7 (0.66%) Mozilla Thunderbird
5 6 (0.56%) MS Visio
6 2 (0.19%) Autodesk Flame
7 1 (0.094%) AutoCAD
7 1 (0.094%) Microsoft Project
7 1 (0.094%) Pro/ENGINEER
7 1 (0.094%) PTC Creo
7 1 (0.094%) Spreadsheet
7 1 (0.094%) Vectorworks
Business Applications
1 23 (2.15%) RiskWrite
2 12 (1.12%) SAP Oil and Gas
3 9 (0.84%) Dynamics CRM
4 7 (0.66%) Unit4 Business World
5 4 (0.37%) Northgate Housing
6 3 (0.28%) Dynamics AX
7 2 (0.19%) Actimize
7 2 (0.19%) Dynamics NAV
7 2 (0.19%) JDE EnterpriseOne
7 2 (0.19%) Loan IQ
7 2 (0.19%) Magento
7 2 (0.19%) NetSuite
7 2 (0.19%) Oracle Applications
7 2 (0.19%) Oracle EBS R12
7 2 (0.19%) Oracle ERP
7 2 (0.19%) Oracle General Ledger
7 2 (0.19%) Oracle Payables
7 2 (0.19%) Oracle Receivables
7 2 (0.19%) SAP BPC
7 2 (0.19%) Temenos T24
Cloud Services
1 135 (12.64%) Office 365
2 62 (5.81%) Microsoft Azure
3 41 (3.84%) SaaS
4 22 (2.06%) Amazon AWS
5 7 (0.66%) Cloud Computing
5 7 (0.66%) GitHub
6 5 (0.47%) G Suite
6 5 (0.47%) Mimecast
7 2 (0.19%) OneDrive
7 2 (0.19%) Slack
8 1 (0.094%) Adobe Creative Cloud
8 1 (0.094%) Boomi
8 1 (0.094%) Catchpoint
8 1 (0.094%) Dynamics 365
8 1 (0.094%) Oracle Service Cloud
8 1 (0.094%) Sumo Logic
Communications & Networking
1 119 (11.14%) TCP/IP
2 109 (10.21%) DNS
2 109 (10.21%) Firewall
3 89 (8.33%) LAN
4 76 (7.12%) DHCP
5 68 (6.37%) WAN
6 64 (5.99%) Internet
7 58 (5.43%) SAN
8 45 (4.21%) HTTP
9 43 (4.03%) VoIP
10 33 (3.09%) FTP
11 31 (2.90%) VPN
12 24 (2.25%) SSL
12 24 (2.25%) Wireless
13 21 (1.97%) Network Security
14 20 (1.87%) ADSL
14 20 (1.87%) Wi-Fi
15 19 (1.78%) Broadband
15 19 (1.78%) LDAP
15 19 (1.78%) SMTP
Database & Business Intelligence
1 133 (12.45%) SQL Server
2 28 (2.62%) MySQL
3 20 (1.87%) Oracle Database
4 16 (1.50%) SQL Server 2008
5 10 (0.94%) SQL Server 2012
6 9 (0.84%) Relational Database
7 8 (0.75%) DB2
8 7 (0.66%) Big Data
8 7 (0.66%) SQL Server 2014
9 6 (0.56%) Informix
9 6 (0.56%) MongoDB
9 6 (0.56%) MS Access
9 6 (0.56%) NoSQL
9 6 (0.56%) QlikView
9 6 (0.56%) SQL Server Reporting Services
10 5 (0.47%) Data Warehouse
10 5 (0.47%) GIS
10 5 (0.47%) SQL Server 2005
11 4 (0.37%) Qlik Sense
12 3 (0.28%) Oracle Reports
Development Applications
1 48 (4.49%) Eclipse
2 31 (2.90%) Maven
3 25 (2.34%) IntelliJ
3 25 (2.34%) NetBeans
4 23 (2.15%) VersionOne
5 14 (1.31%) JIRA
6 12 (1.12%) MSI
7 7 (0.66%) Jenkins
7 7 (0.66%) PROIV
8 5 (0.47%) Git (software)
8 5 (0.47%) Selenium
9 4 (0.37%) Oracle Forms
9 4 (0.37%) SoapUI
9 4 (0.37%) Talend Open Studio
10 3 (0.28%) Firebug
10 3 (0.28%) Team Foundation Server
11 2 (0.19%) Subversion
11 2 (0.19%) Visual Studio
12 1 (0.094%) Ant
12 1 (0.094%) VSS/SourceSafe
General
1 159 (14.89%) Finance
2 58 (5.43%) Telecoms
3 38 (3.56%) Manufacturing
4 32 (3.00%) French Language
5 28 (2.62%) Retail
6 27 (2.53%) Banking
7 26 (2.43%) Marketing
8 23 (2.15%) Legal
9 19 (1.78%) Electronics
9 19 (1.78%) German Language
10 18 (1.69%) Law
11 13 (1.22%) Investment Banking
11 13 (1.22%) Pharmaceutical
12 9 (0.84%) Advertising
12 9 (0.84%) Front Office
13 8 (0.75%) Back Office
14 6 (0.56%) Spanish Language
15 5 (0.47%) Games
15 5 (0.47%) Portuguese Language
16 4 (0.37%) Billing
Libraries, Frameworks & Software Standards
1 50 (4.68%) XML
2 48 (4.49%) Web Services
3 46 (4.31%) HTML
4 41 (3.84%) .NET
5 32 (3.00%) SOAP
6 28 (2.62%) CSS
6 28 (2.62%) Spring
7 26 (2.43%) Java EE
7 26 (2.43%) REST
8 25 (2.34%) Java SE
8 25 (2.34%) JMS
9 12 (1.12%) ASP.NET
10 8 (0.75%) J2EE
10 8 (0.75%) JSON
11 7 (0.66%) HTML5
12 6 (0.56%) Middleware
12 6 (0.56%) XMPP
13 5 (0.47%) .NET Framework
13 5 (0.47%) COM
13 5 (0.47%) JSP
Miscellaneous
1 108 (10.11%) Analytical Skills
2 51 (4.78%) Enterprise Software
3 44 (4.12%) Clustering
4 41 (3.84%) Blackberry
5 38 (3.56%) Computer Science
6 34 (3.18%) Management Information System
7 30 (2.81%) Data Centre
8 28 (2.62%) iPad
9 25 (2.34%) iSeries
10 20 (1.87%) Driving Licence
11 16 (1.50%) Linux Command Line
12 11 (1.03%) Enterprise Storage
12 11 (1.03%) Social Media
12 11 (1.03%) Video Conferencing
13 9 (0.84%) iPhone
13 9 (0.84%) Smartphone
14 8 (0.75%) Fintech
14 8 (0.75%) PKI
15 7 (0.66%) Handset
15 7 (0.66%) Hybrid Cloud
Operating Systems
1 570 (53.37%) Windows
2 228 (21.35%) Windows Server
3 190 (17.79%) Linux
4 161 (15.07%) Windows Server 2012
5 134 (12.55%) Windows Server 2008
6 131 (12.27%) Windows 7
7 79 (7.40%) Unix
8 71 (6.65%) Windows 10
9 50 (4.68%) Windows Server 2003
10 44 (4.12%) Android
10 44 (4.12%) Mac OS X
10 44 (4.12%) Windows 8
11 33 (3.09%) Apple iOS
12 22 (2.06%) Solaris
13 20 (1.87%) Windows XP
14 18 (1.69%) AIX
15 15 (1.40%) Mac OS
16 11 (1.03%) HPUX
17 10 (0.94%) Red Hat Enterprise Linux
18 7 (0.66%) IRIX
Processes & Methodologies
1 185 (17.32%) ITIL
2 81 (7.58%) Service Delivery
3 56 (5.24%) Problem Management
4 45 (4.21%) Incident Management
5 40 (3.75%) Project Management
6 38 (3.56%) Mentoring
7 34 (3.18%) Open Source
8 32 (3.00%) Agile Software Development
8 32 (3.00%) Time Management
9 29 (2.72%) Service Management
10 28 (2.62%) Business Intelligence
11 27 (2.53%) CRM
12 26 (2.43%) Performance Tuning
12 26 (2.43%) SOA
13 25 (2.34%) Change Control
13 25 (2.34%) Workflow
14 24 (2.25%) Change Management
14 24 (2.25%) Trend Analysis
15 23 (2.15%) Line Management
15 23 (2.15%) Mathematics
Programming Languages
1 252 (23.60%) SQL
2 93 (8.71%) Java
3 42 (3.93%) JavaScript
3 42 (3.93%) PowerShell
4 33 (3.09%) C#
5 28 (2.62%) Python
6 20 (1.87%) PHP
7 19 (1.78%) Bash Shell
7 19 (1.78%) T-SQL
8 16 (1.50%) C++
9 14 (1.31%) C
9 14 (1.31%) Perl
9 14 (1.31%) VBA
10 12 (1.12%) VB
11 8 (0.75%) PL/SQL
11 8 (0.75%) Ruby
11 8 (0.75%) Shell Script
12 6 (0.56%) Korn
13 5 (0.47%) R
14 4 (0.37%) MATLAB
Qualifications
1 126 (11.80%) Degree
2 87 (8.15%) Microsoft Certification
3 67 (6.27%) Cisco Certification
4 60 (5.62%) CCNA
5 53 (4.96%) MCSE
6 42 (3.93%) MCP
7 27 (2.53%) ITIL Foundation Certificate
8 25 (2.34%) ITIL Certification
9 23 (2.15%) VMware Certified Professional (VCP)
10 20 (1.87%) MCSA
11 18 (1.69%) Security Cleared
12 10 (0.94%) SC Cleared
13 8 (0.75%) CompTIA Security+
13 8 (0.75%) MCITP
13 8 (0.75%) Security+ Certification
14 7 (0.66%) A+ Certification
14 7 (0.66%) CCNP
14 7 (0.66%) Computer Science Degree
14 7 (0.66%) Network+ Certification
14 7 (0.66%) VERITAS Certified Professional (VCP)
Quality Assurance & Compliance
1 98 (9.18%) SLA
2 20 (1.87%) ISO/IEC 27001
3 9 (0.84%) ISO/IEC 20000
4 8 (0.75%) QA
5 7 (0.66%) BS25999
6 6 (0.56%) ISO 9001
7 4 (0.37%) PCI DSS
8 2 (0.19%) ISO 22301
8 2 (0.19%) PMO
9 1 (0.094%) Data Quality
9 1 (0.094%) Def Stans
9 1 (0.094%) GDPR
9 1 (0.094%) ISO 14001
9 1 (0.094%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
9 1 (0.094%) SSAE 16
System Software
1 353 (33.05%) Active Directory
2 124 (11.61%) VMware Infrastructure
3 93 (8.71%) Hyper-V
4 39 (3.65%) VMware ESXi
5 28 (2.62%) XenApp
6 24 (2.25%) vSphere
7 15 (1.40%) XenServer
8 10 (0.94%) Terminal Services
9 9 (0.84%) Microsoft App-V
9 9 (0.84%) Samba
10 8 (0.75%) Virtual Servers
11 5 (0.47%) Virtual Desktop
11 5 (0.47%) Virtual Machines
11 5 (0.47%) XenDesktop
12 4 (0.37%) VMware Workstation
13 3 (0.28%) Terminal Server
14 2 (0.19%) FreeRADIUS
14 2 (0.19%) NFS
15 1 (0.094%) Docker
15 1 (0.094%) MDaemon
Systems Management
1 63 (5.90%) Backup Exec
2 53 (4.96%) SCCM
3 17 (1.59%) Norton AntiVirus
4 12 (1.12%) Microsoft Clustering
4 12 (1.12%) NetBackup
4 12 (1.12%) Tivoli Storage Manager
4 12 (1.12%) vCenter Server
5 11 (1.03%) SCOM
5 11 (1.03%) WSUS
6 9 (0.84%) HP Data Protector
7 8 (0.75%) Symantec Endpoint Protection
8 7 (0.66%) Microsoft Intune
8 7 (0.66%) Symantec Enterprise Vault
9 6 (0.56%) Puppet
10 5 (0.47%) OpenView
10 5 (0.47%) SCVMM
11 4 (0.37%) Nagios
12 3 (0.28%) EMC NetWorker
12 3 (0.28%) McAfee ePO
12 3 (0.28%) Systems Management Server (SMS)
Vendors
1 390 (36.52%) Microsoft
2 204 (19.10%) VMware
3 126 (11.80%) Cisco
4 101 (9.46%) Citrix
5 76 (7.12%) Oracle
6 58 (5.43%) HP
7 40 (3.75%) Veeam
8 39 (3.65%) IBM
9 36 (3.37%) Symantec
10 34 (3.18%) NetApp
11 32 (3.00%) Dell
12 31 (2.90%) Apple
13 30 (2.81%) EMC
14 25 (2.34%) BEA
14 25 (2.34%) TIBCO
15 24 (2.25%) Veritas
16 20 (1.87%) SAP
17 19 (1.78%) CheckPoint
17 19 (1.78%) Remedy
18 18 (1.69%) Avaya
West London
Reflex Computer Recruitment
Salary: £28000 - £30000 per annum + Benefits
Posted: 17 hours ago
West London
Lewis Paige
Salary: From £30,000 to £35,000 per annum
Posted: Yesterday
Solihull, West Midlands (County)
Senitor Associates
Salary: £18000 - £25000 per annum + Great Company + Bonus
Posted: Yesterday
Hungerford, Berkshire
Redrock Consulting Ltd
Salary: £20000 - £25000 per annum + Excellent Benefits
Posted: Yesterday
Watford, Hertfordshire
Understanding Recruitment
Salary: £20000.00 - £25000.00 per annum + benefits
Posted: Yesterday
Washington, Tyne and Wear
Central Employment
Salary: From £24,000 to £30,000 per annum
Posted: Yesterday
Solihull, West Midlands (County)
Burns Sheehan
Salary: £30000.00 - £45000.00 per annum + Bonus
Posted: 15 hours ago
Cambridge, Cambridgeshire
Understanding Recruitment
Salary: £20000.00 - £25000.00 per annum + benefits
Posted: Yesterday
Hatfield, Hertfordshire
Understanding Recruitment
Salary: £18000 - £19000 per annum + Bens + 5K shift
Posted: Yesterday
West London
Searchability
Salary: £20000 - £28000 per annum
Posted: Yesterday
Leeds, West Yorkshire
Crimson Ltd
Salary: £39000 - £42000 per annum + Benefits
Posted: Yesterday
Stoke-On-Trent, Staffordshire
Crimson Ltd
Salary: £1 - £45000 per annum
Posted: 13 hours ago
Yeovil, Somerset
Redrock Consulting Ltd
Salary: £27000 - £36000 per annum + Flexi-Time & Training
Posted: 8 hours ago
Basingstoke, Hampshire
Clearwater People Solutions
Salary: £16000 - £18000 Per Annum
Posted: 4 days ago
Solihull, West Midlands (County)
RecruitmentRevolution.com Limited
Salary: From £24,000 to £27,000 per annum + shift allowance + Benefits
Posted: Yesterday
Camberley, Surrey
Reflex Computer Recruitment
Salary: £30000 - £45000 per annum
Posted: Yesterday
Guildford, Surrey
Spectrum IT Recruitment (South) Ltd
Salary: £16000 - £19000 per annum
Posted: 4 days ago
Cambridge, Cambridgeshire
Bluetownonline
Salary: £20000 - £30000 per annum
Posted: Yesterday
London
Ashdown IT
Salary: £20000 - £24000 per annum
Posted: 4 days ago
Runcorn, Cheshire
Phoenix Medical Supplies
Salary: Competitive + Benefits
Posted: Yesterday
City, London
Harvey Nash plc
Salary: £35000 - £45000 per annum
Posted: 4 days ago
Exeter, Devon
Verticality Ltd
Salary: £22000 - £25000 per annum
Posted: Yesterday
Reading, Berkshire
Capita Resourcing - IT Resourcing
Salary: £20000.00 - £25000.00 per annum + Pension & Benefits
Posted: 6 days ago
Camberley, Surrey
Reflex Computer Recruitment
Salary: £35000 - £42000 per annum
Posted: 6 days ago
Cardiff, South Glamorgan
Computer Recruiter Ltd
Salary: c. £16K
Posted: 4 days ago
Runcorn, Cheshire
Phoenix Medical Supplies
Salary: Competitive + Benefits
Posted: Yesterday
Manchester, Lancashire
Burns Sheehan
Salary: £25000 - £28000.00 per annum + Flexible Benefits
Posted: 5 days ago
Ross-On-Wye, Herefordshire
Evolution Recruitment Solutions
Salary: Competitive Salary - Please contact for details
Posted: 5 days ago
Wilmslow, Cheshire
Adria Solutions Ltd
Salary: £20000 - £23000 per annum + Benefits
Posted: 5 days ago
East Riding
Greywood Associates Limited
Salary: £20000 - £30000 per annum + bens
Posted: 5 days ago