Technical Support Job Trends

Technical Support
UK

The median Technical Support salary in the UK is £35,000 per year, according to job vacancies posted during the 6 months leading to 24 January 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
24 Jan 2026
Same period 2025 Same period 2024
Rank 159 289 323
Rank change year-on-year +130 +34 +266
Permanent jobs requiring a Technical Support 929 540 560
As % of all permanent jobs in the UK 1.49% 1.02% 0.85%
As % of the Job Titles category 1.64% 1.10% 0.90%
Number of salaries quoted 692 257 488
10th Percentile £26,250 £25,150 £23,350
25th Percentile £28,500 £30,000 £26,750
Median annual salary (50th Percentile) £35,000 £38,000 £32,500
Median % change year-on-year -7.89% +16.92% -2.99%
75th Percentile £45,000 £50,000 £46,250
90th Percentile £50,000 £52,500 £55,696
UK excluding London median annual salary £35,000 £37,774 £31,500
% change year-on-year -7.34% +19.92% +1.61%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 56,751 49,013 62,355
% of permanent jobs with a recognized job title 90.76% 92.29% 95.20%
Number of salaries quoted 35,238 25,292 48,562
10th Percentile £28,750 £33,750 £29,750
25th Percentile £37,500 £45,000 £40,000
Median annual salary (50th Percentile) £55,000 £60,000 £55,000
Median % change year-on-year -8.33% +9.09% -8.41%
75th Percentile £75,000 £78,750 £75,000
90th Percentile £95,000 £98,750 £95,000
UK excluding London median annual salary £50,000 £53,050 £50,000
% change year-on-year -5.75% +6.10% -5.66%

Technical Support
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'Technical Support' in the job title relative to all permanent IT jobs advertised.

Technical Support job vacancy trend in the UK

Technical Support
Salary Trend

Salary distribution trend for Technical Support job vacancies in the UK.

Salary distribution trend for Technical Support job vacancies in the UK

Technical Support
Salary Histogram

Salary distribution for jobs citing Technical Support over the 6 months to 24 January 2026.

Salary histogram for Technical Support in the UK

Technical Support
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support within the UK over the 6 months to 24 January 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +147 876 £35,000 -11.95% 97
UK excluding London +100 840 £35,000 -7.34% 97
South East +84 245 £32,500 -2.99% 33
Midlands +116 225 £37,500 +5.63% 24
West Midlands +123 167 £40,000 +15.94% 13
North of England +34 158 £35,000 -30.00% 15
Work from Home +90 156 £35,000 +7.69% 22
East of England +55 88 £35,000 -12.50% 11
South West +19 82 £40,000 +6.64% 10
London +83 78 £40,000 +5.26% 8
North West +10 73 £33,750 -32.50% 6
East Midlands +28 58 £35,000 -12.50% 11
Yorkshire +2 52 £35,000 +40.00% 8
North East +30 33 £40,000 -15.79% 2
Scotland -4 21 £55,000 +69.23% 1
Northern Ireland -8 12 £30,000 +3.45% 4
Wales 0 9 £27,000 -22.86%

Technical Support Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 24 January 2026, Technical Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring Technical Support in the job title.

1 292 (31.43%) Customer Service
2 285 (30.68%) Problem-Solving
3 221 (23.79%) Microsoft
4 182 (19.59%) Windows
5 160 (17.22%) Degree
6 114 (12.27%) Microsoft 365
7 103 (11.09%) Active Directory
8 98 (10.55%) Microsoft Office
9 91 (9.80%) Mentoring
10 88 (9.47%) SQL
11 87 (9.36%) Azure
12 73 (7.86%) Continuous Improvement
12 73 (7.86%) Windows Server
13 68 (7.32%) Linux
14 65 (7.00%) Firewall
15 57 (6.14%) Customer Experience
16 53 (5.71%) CRM
16 53 (5.71%) Microsoft Intune
17 50 (5.38%) SaaS
18 48 (5.17%) Coaching
18 48 (5.17%) Mathematics
19 47 (5.06%) Entra ID
19 47 (5.06%) Security Cleared
20 46 (4.95%) DNS
20 46 (4.95%) ITIL
20 46 (4.95%) Microsoft Excel
21 45 (4.84%) Hyper-V
22 44 (4.74%) DHCP
23 42 (4.52%) Commercial Awareness
23 42 (4.52%) HNC

Technical Support Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 32 (3.44%) Microsoft Exchange
2 30 (3.23%) SharePoint
3 16 (1.72%) IIS
4 3 (0.32%) Moodle
5 1 (0.11%) CMS
Applications
1 98 (10.55%) Microsoft Office
2 46 (4.95%) Microsoft Excel
3 24 (2.58%) Microsoft PowerPoint
4 18 (1.94%) AutoCAD
5 15 (1.61%) SOLIDWORKS
6 13 (1.40%) Spreadsheet
7 6 (0.65%) Chatbot
8 5 (0.54%) EPLAN
8 5 (0.54%) Windchill
9 2 (0.22%) Autodesk Inventor
Business Applications
1 6 (0.65%) JDE EnterpriseOne
2 3 (0.32%) Magento
3 2 (0.22%) Sage 200
Cloud Services
1 114 (12.27%) Microsoft 365
2 87 (9.36%) Azure
3 50 (5.38%) SaaS
4 47 (5.06%) Entra ID
5 26 (2.80%) AWS
6 11 (1.18%) IaaS
6 11 (1.18%) PaaS
7 10 (1.08%) Google Workspace
8 8 (0.86%) OneDrive
9 5 (0.54%) Cloud Computing
10 3 (0.32%) Adobe Creative Cloud
11 2 (0.22%) Boomi
12 1 (0.11%) Amazon CloudWatch
12 1 (0.11%) Amazon EC2
12 1 (0.11%) Amazon S3
12 1 (0.11%) AWS Lambda
12 1 (0.11%) Sauce Labs
12 1 (0.11%) Serverless
12 1 (0.11%) Snowflake
Communications & Networking
1 65 (7.00%) Firewall
2 46 (4.95%) DNS
3 44 (4.74%) DHCP
4 36 (3.88%) TCP/IP
5 28 (3.01%) WAN
5 28 (3.01%) Wireless
6 26 (2.80%) LAN
6 26 (2.80%) VSAT
7 24 (2.58%) VPN
8 22 (2.37%) VLAN
8 22 (2.37%) VoIP
9 18 (1.94%) Wi-Fi
10 12 (1.29%) ADSL
10 12 (1.29%) Ethernet
10 12 (1.29%) Internet
11 9 (0.97%) PuTTY
11 9 (0.97%) SSH
11 9 (0.97%) VDSL
12 7 (0.75%) Broadband
13 5 (0.54%) PBX
Database & Business Intelligence
1 19 (2.05%) MySQL
2 17 (1.83%) SQL Server
3 14 (1.51%) Relational Database
4 8 (0.86%) Amazon RDS
5 6 (0.65%) MariaDB
6 5 (0.54%) Oracle Database
6 5 (0.54%) PostgreSQL
7 2 (0.22%) GIS
7 2 (0.22%) Qlik Sense
8 1 (0.11%) Data Warehouse
8 1 (0.11%) Oracle Reports
8 1 (0.11%) SQL Server Integration Services
8 1 (0.11%) SQL Server Reporting Services
Development Applications
1 29 (3.12%) JIRA
2 5 (0.54%) Browser DevTools
3 3 (0.32%) Appcelerator Titanium
4 1 (0.11%) Android Studio
4 1 (0.11%) Eclipse
4 1 (0.11%) Xcode
General
1 370 (39.83%) Social Skills
2 78 (8.40%) Manufacturing
3 58 (6.24%) Analytical Skills
4 34 (3.66%) Electronics
4 34 (3.66%) Finance
5 27 (2.91%) Automotive
5 27 (2.91%) Retail
6 21 (2.26%) Advertising
6 21 (2.26%) Organisational Skills
7 19 (2.05%) Telecoms
8 18 (1.94%) Aerospace
8 18 (1.94%) Inclusion and Diversity
9 16 (1.72%) Legal
10 15 (1.61%) Pharmaceutical
11 11 (1.18%) French Language
12 8 (0.86%) Law
12 8 (0.86%) Presentation Skills
13 7 (0.75%) Documentation Skills
13 7 (0.75%) German Language
14 6 (0.65%) Marketing
Libraries, Frameworks & Software Standards
1 10 (1.08%) .NET
2 9 (0.97%) HTML
3 6 (0.65%) CSS
4 4 (0.43%) LAMP
4 4 (0.43%) REST
4 4 (0.43%) SOAP
5 3 (0.32%) 802.1X
5 3 (0.32%) ASP.NET
5 3 (0.32%) JSON
6 2 (0.22%) jQuery
6 2 (0.22%) XML
7 1 (0.11%) Ajax
7 1 (0.11%) AngularJS
7 1 (0.11%) GraphQL
7 1 (0.11%) React
Miscellaneous
1 97 (10.44%) Self-Motivation
2 68 (7.32%) Driving Licence
3 58 (6.24%) Onboarding
4 36 (3.88%) Renewable Energy
5 22 (2.37%) Data Centre
6 19 (2.05%) CCTV
7 16 (1.72%) Satnav
8 14 (1.51%) Analytical Mindset
9 13 (1.40%) Management Information System
10 10 (1.08%) FMCG
11 9 (0.97%) NHS
12 8 (0.86%) GNSS
12 8 (0.86%) Home Automation
12 8 (0.86%) Video Conferencing
13 7 (0.75%) IoT
14 6 (0.65%) Client/Server
15 5 (0.54%) Cloud Native
15 5 (0.54%) Legacy Applications
15 5 (0.54%) Linux Command Line
16 4 (0.43%) Industrial Internet of Things
Operating Systems
1 182 (19.59%) Windows
2 73 (7.86%) Windows Server
3 68 (7.32%) Linux
4 19 (2.05%) Mac OS
5 18 (1.94%) Windows 10
6 12 (1.29%) Windows 7
7 10 (1.08%) Android
8 9 (0.97%) Apple iOS
8 9 (0.97%) VMS
9 3 (0.32%) Windows Server 2019
9 3 (0.32%) Windows XP
10 2 (0.22%) Debian
10 2 (0.22%) Mac OS X
10 2 (0.22%) Unix
10 2 (0.22%) Windows Server 2016
11 1 (0.11%) AIX
11 1 (0.11%) Windows Server 2003
11 1 (0.11%) Windows Server 2012
Processes & Methodologies
1 292 (31.43%) Customer Service
2 285 (30.68%) Problem-Solving
3 91 (9.80%) Mentoring
4 73 (7.86%) Continuous Improvement
5 57 (6.14%) Customer Experience
6 53 (5.71%) CRM
7 48 (5.17%) Coaching
7 48 (5.17%) Mathematics
8 46 (4.95%) ITIL
9 42 (4.52%) Commercial Awareness
10 38 (4.09%) B2B
11 33 (3.55%) Data Analysis
11 33 (3.55%) Root Cause Analysis
12 30 (3.23%) Cybersecurity
13 28 (3.01%) Process Improvement
14 27 (2.91%) CAD
14 27 (2.91%) Logistics
15 26 (2.80%) Service Delivery
15 26 (2.80%) Test Automation
16 25 (2.69%) Time Management
Programming Languages
1 88 (9.47%) SQL
2 30 (3.23%) Python
3 23 (2.48%) PowerShell
4 19 (2.05%) JavaScript
5 16 (1.72%) PHP
6 15 (1.61%) Bash
7 12 (1.29%) Ladder Logic
7 12 (1.29%) PL/SQL
8 11 (1.18%) C#
9 9 (0.97%) DCL
9 9 (0.97%) Tcl
10 7 (0.75%) Java
10 7 (0.75%) VBScript
11 5 (0.54%) T-SQL
12 3 (0.32%) Bicep
13 2 (0.22%) Delphi
13 2 (0.22%) VBA
14 1 (0.11%) Perl
14 1 (0.11%) VB
Qualifications
1 160 (17.22%) Degree
2 47 (5.06%) Security Cleared
3 42 (4.52%) HNC
4 32 (3.44%) CCNA
4 32 (3.44%) Cisco Certification
5 31 (3.34%) SC Cleared
6 26 (2.80%) JNCIA
7 20 (2.15%) Microsoft Certification
8 17 (1.83%) Computer Science Degree
9 9 (0.97%) A+ Certification
9 9 (0.97%) HND
10 8 (0.86%) NVQ Level 4
11 7 (0.75%) DBS Check
11 7 (0.75%) MCP
12 6 (0.65%) Master's Degree
13 5 (0.54%) City & Guilds
13 5 (0.54%) MCSE
14 3 (0.32%) BPSS Clearance
14 3 (0.32%) GCSC
14 3 (0.32%) MCSA
Quality Assurance & Compliance
1 28 (3.01%) SLA
2 17 (1.83%) GDPR
3 12 (1.29%) ISO/IEC 27001
4 11 (1.18%) QA
5 10 (1.08%) ISO 9001
6 2 (0.22%) SOC 2
7 1 (0.11%) Accessibility
System Software
1 103 (11.09%) Active Directory
2 45 (4.84%) Hyper-V
3 38 (4.09%) VMware Infrastructure
4 10 (1.08%) Firmware
5 4 (0.43%) Docker
6 3 (0.32%) Virtual Desktop
7 2 (0.22%) Terminal Services
Systems Management
1 53 (5.71%) Microsoft Intune
2 8 (0.86%) FortiGate
3 4 (0.43%) Functional Safety
3 4 (0.43%) Kubernetes
4 3 (0.32%) MaaS360
4 3 (0.32%) SCCM
5 1 (0.11%) Terraform
Vendors
1 221 (23.79%) Microsoft
2 38 (4.09%) VMware
3 29 (3.12%) Cisco
4 27 (2.91%) Oracle
5 18 (1.94%) SAP
6 16 (1.72%) Veeam
7 12 (1.29%) Salesforce
7 12 (1.29%) SonicWALL
8 10 (1.08%) Google
8 10 (1.08%) McAfee
8 10 (1.08%) Sage
8 10 (1.08%) Siemens
8 10 (1.08%) Starlink
9 9 (0.97%) Dell
9 9 (0.97%) Meraki
10 8 (0.86%) HubSpot
10 8 (0.86%) WatchGuard
11 7 (0.75%) Aruba
11 7 (0.75%) Juniper
11 7 (0.75%) Sophos