Period
to 20 April 2018

The median annual salary for a Technical Support was £31,500 in advertised job vacancies during the 6 months to 20 April 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Technical Support
UK
6 months to
20 Apr 2018
Same period 2017 Same period 2016
Rank 453 450 361
Rank change year-on-year -3 -89 -14
Permanent jobs requiring a Technical Support 1,159 1,096 1,875
As % of all permanent IT jobs advertised in the UK 0.65% 0.64% 0.92%
As % of the Job Titles category 0.68% 0.66% 0.95%
Number of salaries quoted 1,021 931 1,709
UK median annual salary £31,500 £29,000 £31,000
Median salary % change year-on-year +8.62% -6.45% -4.62%
10th Percentile £20,750 £19,000 £20,250
90th Percentile £52,500 £50,000 £52,500
UK excluding London median annual salary £29,500 £27,500 £29,000
% change year-on-year +7.27% -5.17% -3.33%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 171,222 166,598 197,717
% of permanent IT jobs with a recognized job title 96.46% 96.55% 96.61%
Number of salaries quoted 140,041 138,371 165,893
UK median annual salary £50,000 £47,500 £47,500
Median salary % change year-on-year +5.26% - +5.56%
10th Percentile £27,500 £27,250 £26,750
90th Percentile £80,000 £77,500 £76,250
UK excluding London median annual salary £44,000 £42,500 £42,500
% change year-on-year +3.53% - +6.25%

Technical Support
Job Vacancy Trend

Job postings that featured Technical Support in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Technical Support in the UK

Technical Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support.

Salary trend for Technical Support in the UK

Technical Support
Salary Histogram

The salary distribution of IT jobs citing Technical Support over the 6 months to 20 April 2018.

Salary histogram for Technical Support in the UK

Technical Support
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support within the UK over the 6 months to 20 April 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +2 1,100 £32,500 +12.07% 270
UK excluding London -16 754 £29,500 +7.27% 244
London +37 383 £35,000 +2.94% 39
South East +12 343 £30,000 -3.23% 84
North of England -11 144 £30,000 +33.33% 45
Midlands +4 101 £29,250 -0.85% 47
East of England -17 78 £25,750 -4.63% 34
West Midlands +16 76 £29,250 -5.65% 28
North West +9 61 £26,500 +1.92% 23
South West -20 51 £26,000 -1.89% 21
Yorkshire -22 46 £27,500 +34.97% 17
North East -11 37 £35,000 +62.79% 5
Wales +12 26 £28,500 +18.75% 2
East Midlands -18 25 £35,750 +32.41% 19
Scotland -50 12 £30,000 +20.00% 11

Technical Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 20 April 2018, Technical Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Technical Support in the job title.

1 549 (47.37%) Windows
2 407 (35.12%) Microsoft
3 306 (26.40%) SQL
4 267 (23.04%) Windows Server
5 257 (22.17%) Linux
6 249 (21.48%) Active Directory
7 227 (19.59%) ITIL
8 203 (17.52%) VMware
9 175 (15.10%) SQL Server
10 170 (14.67%) Degree
11 163 (14.06%) Problem-Solving
12 154 (13.29%) Finance
13 147 (12.68%) Office 365
14 143 (12.34%) SLA
15 139 (11.99%) Cisco
16 129 (11.13%) Microsoft Office
17 125 (10.79%) VMware Infrastructure
18 122 (10.53%) TCP/IP
18 122 (10.53%) MS Exchange
19 120 (10.35%) Analytical Skills
20 107 (9.23%) Windows 7
21 106 (9.15%) Windows Server 2008
22 104 (8.97%) Windows Server 2012
22 104 (8.97%) Java
23 103 (8.89%) Firewall
24 94 (8.11%) Unix
25 89 (7.68%) LAN
25 89 (7.68%) Microsoft Certification
26 88 (7.59%) WAN
27 84 (7.25%) Windows 10

Technical Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 122 (10.53%) MS Exchange
2 63 (5.44%) IIS
3 58 (5.00%) SharePoint
4 39 (3.36%) JBoss
5 38 (3.28%) Tomcat
6 37 (3.19%) WebSphere
7 29 (2.50%) Exchange Server 2010
8 27 (2.33%) Apache
9 26 (2.24%) Exchange Server 2013
10 24 (2.07%) Skype for Business
11 21 (1.81%) Oracle SOA Suite
12 12 (1.04%) WebLogic
12 12 (1.04%) WordPress
13 11 (0.95%) Exchange Server 2007
14 9 (0.78%) IBM Notes
15 8 (0.69%) CMS
16 6 (0.52%) Confluence
16 6 (0.52%) Drupal
17 5 (0.43%) Alfresco
17 5 (0.43%) IBM Domino
Applications
1 129 (11.13%) Microsoft Office
2 39 (3.36%) Microsoft Excel
3 10 (0.86%) MS Visio
4 6 (0.52%) Microsoft PowerPoint
5 5 (0.43%) Photoshop
6 3 (0.26%) Adobe Premiere
6 3 (0.26%) LibreOffice
6 3 (0.26%) Mozilla Thunderbird
7 1 (0.086%) Spreadsheet
Business Applications
1 6 (0.52%) Elite 3E
1 6 (0.52%) RiskWrite
2 5 (0.43%) Dynamics AX
2 5 (0.43%) Dynamics NAV
2 5 (0.43%) Sage 200
3 4 (0.35%) NetSuite
4 3 (0.26%) Sage X3
5 2 (0.17%) MetaTrader
5 2 (0.17%) Oracle Applications
5 2 (0.17%) Oracle Assets
5 2 (0.17%) Oracle EBS
5 2 (0.17%) Oracle EBS R12
5 2 (0.17%) Oracle iProcurement
5 2 (0.17%) Oracle Payables
5 2 (0.17%) Oracle Procure-to-Pay
5 2 (0.17%) Oracle Receivables
6 1 (0.086%) ION MarketView
6 1 (0.086%) Maximo
6 1 (0.086%) Movex
6 1 (0.086%) PeopleSoft HRMS
Cloud Services
1 147 (12.68%) Office 365
2 65 (5.61%) Microsoft Azure
2 65 (5.61%) SaaS
3 55 (4.75%) Amazon AWS
4 14 (1.21%) OpenShift
5 12 (1.04%) Mimecast
5 12 (1.04%) PaaS
6 11 (0.95%) Cloud Computing
6 11 (0.95%) G Suite
7 7 (0.60%) OneDrive
8 4 (0.35%) Azure Active Directory
8 4 (0.35%) IaaS
9 3 (0.26%) Adobe Creative Cloud
10 2 (0.17%) GitHub
11 1 (0.086%) Amazon EC2
11 1 (0.086%) Amazon S3
11 1 (0.086%) Catchpoint
11 1 (0.086%) CloudFront
11 1 (0.086%) Dropbox
Communications & Networking
1 122 (10.53%) TCP/IP
2 103 (8.89%) Firewall
3 89 (7.68%) LAN
4 88 (7.59%) WAN
5 76 (6.56%) Internet
6 67 (5.78%) DNS
7 64 (5.52%) VoIP
8 59 (5.09%) VPN
9 49 (4.23%) DHCP
10 40 (3.45%) SMS
11 38 (3.28%) FTP
12 33 (2.85%) HTTP
12 33 (2.85%) SAN
13 32 (2.76%) VLAN
14 23 (1.98%) ADSL
15 20 (1.73%) Remote Desktop
16 18 (1.55%) Wireless
17 16 (1.38%) Broadband
17 16 (1.38%) Wi-Fi
18 15 (1.29%) DSL
Database & Business Intelligence
1 175 (15.10%) SQL Server
2 37 (3.19%) MySQL
3 31 (2.67%) Relational Database
4 20 (1.73%) SQL Server 2008
5 19 (1.64%) SQL Server Reporting Services
6 15 (1.29%) Apache Cassandra
7 14 (1.21%) MS Access
7 14 (1.21%) SQL Server 2005
7 14 (1.21%) SQL Server Integration Services
8 12 (1.04%) Oracle Database
9 11 (0.95%) RDBMS
9 11 (0.95%) SQL Server 2012
10 9 (0.78%) BusinessObjects
10 9 (0.78%) Data Warehouse
10 9 (0.78%) Ingres
11 8 (0.69%) DTS
11 8 (0.69%) GIS
11 8 (0.69%) PostgreSQL
12 7 (0.60%) Blockchain
13 6 (0.52%) SQL Server 2000
Development Applications
1 27 (2.33%) Eclipse
2 26 (2.24%) Maven
3 21 (1.81%) IntelliJ
3 21 (1.81%) NetBeans
4 18 (1.55%) JIRA
5 8 (0.69%) Jenkins
6 6 (0.52%) Subversion
6 6 (0.52%) VersionOne
7 5 (0.43%) Git (software)
7 5 (0.43%) ProC
8 4 (0.35%) IBM UrbanCode
8 4 (0.35%) SoapUI
9 2 (0.17%) Oracle APEX
9 2 (0.17%) Visual Studio Team System
10 1 (0.086%) CA Release Automation
10 1 (0.086%) GoCD
10 1 (0.086%) JMeter
10 1 (0.086%) Oracle Forms
10 1 (0.086%) Selenium
10 1 (0.086%) Visual Studio
General
1 154 (13.29%) Finance
2 80 (6.90%) Banking
3 57 (4.92%) German Language
4 51 (4.40%) French Language
4 51 (4.40%) Retail
5 34 (2.93%) Legal
6 31 (2.67%) Telecoms
7 29 (2.50%) Italian Language
8 28 (2.42%) Advertising
9 26 (2.24%) Marketing
10 25 (2.16%) Law
10 25 (2.16%) Spanish Language
11 22 (1.90%) Electronics
12 19 (1.64%) Investment Banking
13 16 (1.38%) Games
13 16 (1.38%) Manufacturing
14 13 (1.12%) Front Office
15 11 (0.95%) Back Office
16 9 (0.78%) Military
17 8 (0.69%) Billing
Libraries, Frameworks & Software Standards
1 73 (6.30%) Web Services
2 55 (4.75%) HTML
3 53 (4.57%) XML
4 49 (4.23%) .NET
5 46 (3.97%) REST
6 45 (3.88%) JSON
7 40 (3.45%) Spring
8 31 (2.67%) SOAP
9 29 (2.50%) CSS
10 27 (2.33%) AngularJS
11 24 (2.07%) Middleware
12 23 (1.98%) JMS
13 22 (1.90%) Java EE
14 21 (1.81%) Java SE
15 20 (1.73%) RESTful
16 14 (1.21%) Akka
17 13 (1.12%) ASP.NET
17 13 (1.12%) FIX Protocol
18 10 (0.86%) LDAP
19 9 (0.78%) LAMP
Miscellaneous
1 120 (10.35%) Analytical Skills
2 54 (4.66%) Self-Motivation
3 44 (3.80%) Computer Science
4 38 (3.28%) Data Centre
5 36 (3.11%) Fintech
6 34 (2.93%) Driving Licence
7 29 (2.50%) Management Information System
8 27 (2.33%) Enterprise Software
9 23 (1.98%) Public Cloud
10 22 (1.90%) Replication
11 20 (1.73%) Mobile App
12 18 (1.55%) Fat Client
12 18 (1.55%) Private Cloud
12 18 (1.55%) Thin Client
13 15 (1.29%) Video Conferencing
14 14 (1.21%) Linux Command Line
15 13 (1.12%) Blackberry
15 13 (1.12%) Foreign Exchange (FX)
15 13 (1.12%) User Experience
16 11 (0.95%) iSeries
Operating Systems
1 549 (47.37%) Windows
2 267 (23.04%) Windows Server
3 257 (22.17%) Linux
4 107 (9.23%) Windows 7
5 106 (9.15%) Windows Server 2008
6 104 (8.97%) Windows Server 2012
7 94 (8.11%) Unix
8 84 (7.25%) Windows 10
9 28 (2.42%) Windows 8
10 27 (2.33%) Android
11 26 (2.24%) Apple iOS
11 26 (2.24%) Windows Server 2003
12 20 (1.73%) Solaris
13 19 (1.64%) Mac OS X
14 14 (1.21%) Windows XP
15 13 (1.12%) Mac OS
16 11 (0.95%) AIX
17 9 (0.78%) Windows Vista
18 6 (0.52%) Ubuntu
19 5 (0.43%) Red Hat Enterprise Linux
Processes & Methodologies
1 227 (19.59%) ITIL
2 163 (14.06%) Problem-Solving
3 71 (6.13%) Service Delivery
4 56 (4.83%) Incident Management
5 52 (4.49%) Service Management
6 49 (4.23%) Change Management
6 49 (4.23%) Project Management
7 45 (3.88%) Agile Software Development
7 45 (3.88%) Continuous Improvement
8 42 (3.62%) Software Engineering
9 40 (3.45%) Root Cause Analysis
10 38 (3.28%) CRM
11 35 (3.02%) DevOps
11 35 (3.02%) E-Commerce
12 33 (2.85%) Time Management
13 31 (2.67%) Open Source
13 31 (2.67%) Presales
14 30 (2.59%) High Availability
14 30 (2.59%) Problem Management
15 29 (2.50%) ITSM
Programming Languages
1 306 (26.40%) SQL
2 104 (8.97%) Java
3 40 (3.45%) Python
4 37 (3.19%) PowerShell
5 36 (3.11%) C#
6 31 (2.67%) C++
7 25 (2.16%) Shell Script
8 24 (2.07%) JavaScript
9 23 (1.98%) VB
10 22 (1.90%) C
11 21 (1.81%) Bash Shell
12 19 (1.64%) Perl
13 17 (1.47%) PHP
14 14 (1.21%) Ruby
14 14 (1.21%) Scala
15 13 (1.12%) T-SQL
16 7 (0.60%) VB.NET
17 5 (0.43%) Assembly Language
17 5 (0.43%) COBOL
17 5 (0.43%) PL/1
Qualifications
1 170 (14.67%) Degree
2 89 (7.68%) Microsoft Certification
3 46 (3.97%) MCSE
4 40 (3.45%) Cisco Certification
5 39 (3.36%) CCNA
6 33 (2.85%) ITIL Certification
7 32 (2.76%) MCSA
8 25 (2.16%) Computer Science Degree
8 25 (2.16%) Security Cleared
9 19 (1.64%) VMware Certified Professional (VCP)
10 17 (1.47%) SC Cleared
11 15 (1.29%) A+ Certification
12 13 (1.12%) MCITP
13 11 (0.95%) DBS Check
13 11 (0.95%) Master's Degree
14 10 (0.86%) MCP
15 9 (0.78%) Network+ Certification
16 8 (0.69%) HNC
17 7 (0.60%) ITIL Foundation Certificate
17 7 (0.60%) MOS
Quality Assurance & Compliance
1 143 (12.34%) SLA
2 26 (2.24%) QA
3 8 (0.69%) PSD2
4 7 (0.60%) ISO/IEC 27001
5 4 (0.35%) GDPR
6 3 (0.26%) ISO 9000
6 3 (0.26%) ISO 9001
6 3 (0.26%) ISO/IEC 20000
7 2 (0.17%) HL7
7 2 (0.17%) Sarbanes-Oxley
8 1 (0.086%) COBIT
8 1 (0.086%) Data Quality
System Software
1 249 (21.48%) Active Directory
2 125 (10.79%) VMware Infrastructure
3 81 (6.99%) Hyper-V
4 30 (2.59%) VMware ESXi
5 23 (1.98%) XenApp
6 22 (1.90%) vSphere
7 17 (1.47%) XenDesktop
8 15 (1.29%) Firmware
9 8 (0.69%) Microsoft App-V
10 7 (0.60%) Docker
10 7 (0.60%) Virtual Desktop
10 7 (0.60%) Virtual Machines
11 5 (0.43%) VMware Workstation
12 4 (0.35%) KVM
12 4 (0.35%) Terminal Services
13 3 (0.26%) Virtual Servers
14 2 (0.17%) DFS Replication
14 2 (0.17%) Oracle RAC
14 2 (0.17%) Postfix
14 2 (0.17%) Xen
Systems Management
1 46 (3.97%) SCCM
2 27 (2.33%) Systems Management Server (SMS)
3 25 (2.16%) Backup Exec
4 19 (1.64%) Ansible
5 16 (1.38%) Puppet
6 14 (1.21%) SCVMM
6 14 (1.21%) vCenter Server
7 10 (0.86%) Symantec Enterprise Vault
8 8 (0.69%) FortiGate
8 8 (0.69%) NetBackup
8 8 (0.69%) Tivoli Storage Manager
9 7 (0.60%) vMotion
10 6 (0.52%) Norton AntiVirus
10 6 (0.52%) Symantec Endpoint Protection
11 5 (0.43%) Kibana
11 5 (0.43%) SCOM
11 5 (0.43%) WSUS
12 4 (0.35%) Single Sign-On
13 3 (0.26%) Microsoft Clustering
13 3 (0.26%) XenMobile
Vendors
1 407 (35.12%) Microsoft
2 203 (17.52%) VMware
3 139 (11.99%) Cisco
4 77 (6.64%) Citrix
5 69 (5.95%) Oracle
6 41 (3.54%) HP
6 41 (3.54%) IBM
7 32 (2.76%) Apple
8 24 (2.07%) Juniper
9 22 (1.90%) Sage
9 22 (1.90%) ServiceNow
10 21 (1.81%) BEA
10 21 (1.81%) TIBCO
11 20 (1.73%) Remedy
11 20 (1.73%) Sophos
12 18 (1.55%) Dell
12 18 (1.55%) Symantec
13 17 (1.47%) ConnectWise
14 16 (1.38%) CheckPoint
14 16 (1.38%) WorldPay