The median annual salary for a Technical Support was £30,000 in advertised job vacancies during the 3 months to 25 April 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Technical Support
UK
3 months to
25 Apr 2017
Same period 2016 Same period 2015
Rank 424 362 333
Rank change year-on-year -62 -29  
Permanent jobs requiring a Technical Support 526 905 1064
As % of all permanent IT jobs advertised in the UK 0.61% 0.87% 0.95%
As % of the Job Titles category 0.63% 0.90% 0.98%
Number of salaries quoted 418 800 919
Median salary £30,000 £30,500 £32,000
Median salary % change year-on-year -1.63% -4.68%  
90% offered a salary of more than £21,500 £20,480 £20,500
10% offered a salary of more than £52,500 £50,000 £48,500
UK excluding London median salary £30,000 £27,500 £30,000
% change year-on-year +9.09% -8.33%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
UK
Permanent job vacancies with a job title containing a recognized job role 83035 100238 108608
As % of all permanent IT job vacancies advertised in the UK 96.29% 96.34% 96.56%
Number of salaries quoted 68947 84097 88662
Median salary £45,000 £45,000 £45,000
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £42,500 £41,500 £40,000
% change year-on-year +2.40% +3.75%  

Technical Support
Job Vacancy Trend

The job posting trend of jobs advertised that featured Technical Support in the job title.

Job vacancy trend for Technical Support in the UK

Technical Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support.

Salary trend for Technical Support in the UK

Technical Support
Salary Histogram

The salary distribution of IT jobs citing Technical Support over the 3 months to 25 April 2017.

Salary histogram for Technical Support in the UK

Technical Support
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support within the UK over the 3 months to 25 April 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -69 497 £30,000 -3.22% 72
London -20 171 £30,500 -18.66% 20
South East -25 157 £32,500 +10.16% 16
Berkshire +4 75 £40,000 +23.07% 3
Reading +20 55 £46,250 +42.30% 3
East of England -1 53 £27,000 -22.85% 10
Surrey +19 34 £32,500 +18.18% 2
South West +12 34 £26,000 -13.33% 5
West Midlands +37 29 £31,000 +21.56% 7
City of London +21 24 £32,000 +1.58% 5
Hampshire -7 24 £27,500 +10.00% 4
Yorkshire -14 22 £21,250 -5.55% 5
Cambridgeshire +15 19 £32,500 -7.14% 3
Bristol +10 19 £30,000 - 3
East Midlands +2 15 £25,331 -36.67% 4
Hertfordshire -11 15 £22,500 -35.71% 2
Basingstoke +8 14 £27,500 +44.73% 1
North West -59 14 £27,750 +20.65% 4
Cambridge -6 11 £27,000 -22.85% 2
Wales -16 11 £45,000 +73.07% 1
Suffolk +20 10 £35,000 -
North Yorkshire +13 10 £21,000 -16.00% 2
Buckinghamshire +6 10 £32,500 +49.42% 4
South Wales +4 10 £45,000 +73.07% 1
West Yorkshire -12 10 £22,500 +2.27% 3
Scotland +11 9 £32,500 - 1
Warwickshire +33 8 £40,000 +60.00% 1
Peterborough +13 8 £32,500 - 1
Nottingham +1 8 £25,331 -36.67% 2
Leamington Spa -3 8 £40,000 +60.00%

Technical Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 25 April 2017, Technical Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Technical Support in the job title.

1 557 (51.91%) Windows
2 388 (36.16%) Microsoft
3 332 (30.94%) Active Directory
4 255 (23.77%) SQL
5 230 (21.44%) Windows Server
6 211 (19.66%) VMware
7 191 (17.80%) Linux
8 186 (17.33%) ITIL
9 160 (14.91%) Windows Server 2012
10 154 (14.35%) Finance
11 142 (13.23%) SQL Server
12 136 (12.67%) Windows 7
13 135 (12.58%) Cisco
14 134 (12.49%) MS Exchange
15 131 (12.21%) Degree
16 127 (11.84%) VMware Infrastructure
16 127 (11.84%) Microsoft Office
17 122 (11.37%) Windows Server 2008
18 120 (11.18%) Firewall
19 116 (10.81%) SLA
20 110 (10.25%) Office 365
21 100 (9.32%) Microsoft Certification
22 99 (9.23%) DNS
23 91 (8.48%) TCP/IP
23 91 (8.48%) LAN
24 90 (8.39%) Citrix
25 87 (8.11%) Cisco Certification
26 86 (8.01%) Analytical Skills
27 85 (7.92%) Hyper-V
28 81 (7.55%) Java

Technical Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 134 (12.49%) MS Exchange
2 70 (6.52%) IIS
3 56 (5.22%) Exchange Server 2010
4 49 (4.57%) Tomcat
5 48 (4.47%) Exchange Server 2013
6 37 (3.45%) WebSphere
7 30 (2.80%) JBoss
8 29 (2.70%) SharePoint
9 26 (2.42%) Skype for Business
10 25 (2.33%) Apache
11 20 (1.86%) Blackberry Enterprise Server
11 20 (1.86%) Oracle SOA Suite
12 18 (1.68%) Exchange Server 2007
13 15 (1.40%) WebLogic
14 11 (1.03%) CMS
15 6 (0.56%) Exchange Server 2003
15 6 (0.56%) IBM Notes
16 5 (0.47%) Site Server
17 4 (0.37%) IBM Domino
17 4 (0.37%) Joomla!
Applications
1 127 (11.84%) Microsoft Office
2 35 (3.26%) Microsoft Excel
3 25 (2.33%) Microsoft PowerPoint
4 11 (1.03%) MS Visio
5 9 (0.84%) Mozilla Thunderbird
6 1 (0.093%) AutoCAD
6 1 (0.093%) Pro/ENGINEER
6 1 (0.093%) PTC Creo
6 1 (0.093%) Spreadsheet
6 1 (0.093%) Vectorworks
Business Applications
1 23 (2.14%) RiskWrite
2 7 (0.65%) Dynamics NAV
2 7 (0.65%) Unit4 Business World
3 5 (0.47%) Dynamics CRM
3 5 (0.47%) Northgate Housing
4 4 (0.37%) Loan IQ
4 4 (0.37%) Oracle EBS R12
5 3 (0.28%) Oracle Payables
5 3 (0.28%) Oracle Receivables
6 2 (0.19%) Dynamics AX
6 2 (0.19%) JDE EnterpriseOne
6 2 (0.19%) Magento
6 2 (0.19%) NetSuite
6 2 (0.19%) Oracle Applications
6 2 (0.19%) Oracle ERP
6 2 (0.19%) Oracle General Ledger
6 2 (0.19%) Postilion
6 2 (0.19%) SAP Oil and Gas
6 2 (0.19%) Temenos T24
7 1 (0.093%) Oracle EBS
Cloud Services
1 110 (10.25%) Office 365
2 51 (4.75%) SaaS
3 30 (2.80%) Microsoft Azure
4 11 (1.03%) Amazon AWS
5 8 (0.75%) Mimecast
6 7 (0.65%) GitHub
7 6 (0.56%) Cloud Computing
8 3 (0.28%) G Suite
9 2 (0.19%) Adobe Creative Cloud
9 2 (0.19%) Boomi
10 1 (0.093%) Dynamics 365
10 1 (0.093%) OneDrive
Communications & Networking
1 120 (11.18%) Firewall
2 99 (9.23%) DNS
3 91 (8.48%) LAN
3 91 (8.48%) TCP/IP
4 74 (6.90%) WAN
5 68 (6.34%) Internet
6 65 (6.06%) SAN
7 55 (5.13%) DHCP
8 43 (4.01%) VoIP
9 42 (3.91%) HTTP
10 28 (2.61%) VPN
10 28 (2.61%) Wi-Fi
11 27 (2.52%) FTP
11 27 (2.52%) Wireless
12 25 (2.33%) LDAP
13 23 (2.14%) Network Security
14 22 (2.05%) Skype
14 22 (2.05%) SMTP
15 19 (1.77%) SSL
16 18 (1.68%) NAS
Database & Business Intelligence
1 142 (13.23%) SQL Server
2 21 (1.96%) MySQL
3 18 (1.68%) Oracle Database
4 17 (1.58%) Relational Database
5 14 (1.30%) SQL Server 2008
6 11 (1.03%) SQL Server 2012
7 8 (0.75%) DB2
7 8 (0.75%) SQL Server 2014
8 7 (0.65%) Big Data
8 7 (0.65%) MongoDB
8 7 (0.65%) MS Access
9 5 (0.47%) SQL Server 2005
9 5 (0.47%) SQL Server Reporting Services
10 4 (0.37%) BusinessObjects
10 4 (0.37%) Data Warehouse
10 4 (0.37%) Oracle Reports
11 3 (0.28%) Informix
11 3 (0.28%) NoSQL
11 3 (0.28%) PostgreSQL
12 2 (0.19%) Oracle Exadata
Development Applications
1 44 (4.10%) Eclipse
2 24 (2.24%) Maven
3 23 (2.14%) VersionOne
4 20 (1.86%) IntelliJ
4 20 (1.86%) NetBeans
5 19 (1.77%) JIRA
6 8 (0.75%) Firebug
6 8 (0.75%) PROIV
7 7 (0.65%) Jenkins
7 7 (0.65%) MSI
7 7 (0.65%) Oracle Forms
8 5 (0.47%) Git (software)
9 4 (0.37%) Subversion
9 4 (0.37%) Visual Studio
10 2 (0.19%) Team Foundation Server
10 2 (0.19%) WebSpeed
11 1 (0.093%) Android Studio
11 1 (0.093%) GitLab
11 1 (0.093%) InstallShield
11 1 (0.093%) Selenium
General
1 154 (14.35%) Finance
2 74 (6.90%) Telecoms
3 42 (3.91%) Manufacturing
4 35 (3.26%) Banking
5 32 (2.98%) French Language
6 28 (2.61%) Retail
7 18 (1.68%) Law
8 15 (1.40%) German Language
9 14 (1.30%) Legal
9 14 (1.30%) Marketing
10 11 (1.03%) Spanish Language
11 10 (0.93%) Back Office
12 9 (0.84%) Italian Language
13 8 (0.75%) Advertising
14 7 (0.65%) Electronics
15 6 (0.56%) Games
15 6 (0.56%) Investment Banking
16 5 (0.47%) Portuguese Language
17 4 (0.37%) Mandarin Language
17 4 (0.37%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 50 (4.66%) Web Services
1 50 (4.66%) XML
2 48 (4.47%) HTML
3 33 (3.08%) .NET
4 32 (2.98%) CSS
5 26 (2.42%) Spring
6 25 (2.33%) SOAP
7 21 (1.96%) Java EE
7 21 (1.96%) REST
8 20 (1.86%) Java SE
8 20 (1.86%) JMS
9 9 (0.84%) ASP.NET
9 9 (0.84%) JSON
9 9 (0.84%) Middleware
10 8 (0.75%) RESTful
11 7 (0.65%) JSP
12 5 (0.47%) COM
12 5 (0.47%) EDI
12 5 (0.47%) Hibernate
12 5 (0.47%) HTML5
Miscellaneous
1 86 (8.01%) Analytical Skills
2 55 (5.13%) Enterprise Software
3 50 (4.66%) Computer Science
4 46 (4.29%) Clustering
5 37 (3.45%) Management Information System
6 30 (2.80%) Blackberry
7 29 (2.70%) Data Centre
8 27 (2.52%) iSeries
9 22 (2.05%) iPad
10 18 (1.68%) Driving Licence
11 16 (1.49%) Linux Command Line
12 11 (1.03%) PKI
12 11 (1.03%) Replication
12 11 (1.03%) Video Conferencing
13 10 (0.93%) Enterprise Storage
13 10 (0.93%) Handset
13 10 (0.93%) iPhone
14 9 (0.84%) Fat Client
14 9 (0.84%) Thin Client
15 8 (0.75%) Fintech
Operating Systems
1 557 (51.91%) Windows
2 230 (21.44%) Windows Server
3 191 (17.80%) Linux
4 160 (14.91%) Windows Server 2012
5 136 (12.67%) Windows 7
6 122 (11.37%) Windows Server 2008
7 77 (7.18%) Unix
8 64 (5.96%) Windows 10
9 49 (4.57%) Android
10 42 (3.91%) Windows Server 2003
11 41 (3.82%) Mac OS X
11 41 (3.82%) Windows 8
12 39 (3.63%) Apple iOS
13 25 (2.33%) Solaris
14 22 (2.05%) AIX
15 14 (1.30%) Mac OS
16 11 (1.03%) HPUX
16 11 (1.03%) Red Hat Enterprise Linux
16 11 (1.03%) Windows XP
17 7 (0.65%) IRIX
Processes & Methodologies
1 186 (17.33%) ITIL
2 58 (5.41%) Service Delivery
3 57 (5.31%) Problem Management
4 46 (4.29%) Incident Management
5 38 (3.54%) Service Management
6 37 (3.45%) Project Management
7 36 (3.36%) Mentoring
8 29 (2.70%) Disaster Recovery
8 29 (2.70%) Open Source
9 28 (2.61%) Change Control
9 28 (2.61%) CRM
10 26 (2.42%) Performance Tuning
11 25 (2.33%) Change Management
11 25 (2.33%) High Availability
12 24 (2.24%) Time Management
12 24 (2.24%) Trend Analysis
13 21 (1.96%) Agile Software Development
13 21 (1.96%) Data Protection
13 21 (1.96%) Presales
14 20 (1.86%) B2B
Programming Languages
1 255 (23.77%) SQL
2 81 (7.55%) Java
3 41 (3.82%) JavaScript
3 41 (3.82%) PowerShell
4 32 (2.98%) C#
5 31 (2.89%) Python
6 23 (2.14%) PHP
7 18 (1.68%) Perl
8 17 (1.58%) Bash Shell
9 16 (1.49%) VB
10 14 (1.30%) T-SQL
11 11 (1.03%) C
11 11 (1.03%) C++
11 11 (1.03%) Ruby
12 5 (0.47%) VBA
13 4 (0.37%) Delphi
13 4 (0.37%) Pascal
13 4 (0.37%) PL/SQL
13 4 (0.37%) Shell Script
14 2 (0.19%) VBScript
Qualifications
1 131 (12.21%) Degree
2 100 (9.32%) Microsoft Certification
3 87 (8.11%) Cisco Certification
4 66 (6.15%) CCNA
5 62 (5.78%) MCSE
6 40 (3.73%) MCP
7 28 (2.61%) ITIL Foundation Certificate
8 25 (2.33%) VMware Certified Professional (VCP)
9 22 (2.05%) MCSA
10 21 (1.96%) Security Cleared
11 18 (1.68%) ITIL Certification
12 14 (1.30%) CCNP
13 13 (1.21%) SC Cleared
14 9 (0.84%) CompTIA Security+
14 9 (0.84%) Security+ Certification
15 8 (0.75%) MCITP
15 8 (0.75%) Network+ Certification
16 7 (0.65%) CISSP
17 6 (0.56%) MCDST
18 5 (0.47%) HND
Quality Assurance & Compliance
1 116 (10.81%) SLA
2 15 (1.40%) ISO/IEC 27001
3 12 (1.12%) QA
4 5 (0.47%) Sarbanes-Oxley
5 3 (0.28%) Basel II
5 3 (0.28%) Basel III
5 3 (0.28%) BS25999
5 3 (0.28%) ISO 9001
6 2 (0.19%) Disclosure Scotland
6 2 (0.19%) PMO
7 1 (0.093%) Data Quality
7 1 (0.093%) DICOM
7 1 (0.093%) HL7
7 1 (0.093%) PCI DSS
7 1 (0.093%) SSAE 16
System Software
1 332 (30.94%) Active Directory
2 127 (11.84%) VMware Infrastructure
3 85 (7.92%) Hyper-V
4 29 (2.70%) VMware ESXi
5 25 (2.33%) vSphere
5 25 (2.33%) XenApp
6 14 (1.30%) VMware ESX
7 13 (1.21%) XenServer
8 12 (1.12%) Terminal Services
9 9 (0.84%) Virtual Desktop
10 7 (0.65%) Virtual Machines
11 6 (0.56%) XenDesktop
12 5 (0.47%) Virtual Servers
13 4 (0.37%) IMail Server
13 4 (0.37%) Samba
14 3 (0.28%) Microsoft App-V
14 3 (0.28%) Terminal Server
15 2 (0.19%) NFS
16 1 (0.093%) NDS
16 1 (0.093%) VMware Workstation
Systems Management
1 46 (4.29%) SCCM
2 43 (4.01%) Backup Exec
3 15 (1.40%) Norton AntiVirus
4 13 (1.21%) NetBackup
5 11 (1.03%) HP Data Protector
5 11 (1.03%) Microsoft Clustering
6 10 (0.93%) Nagios
7 9 (0.84%) OpenView
7 9 (0.84%) Tivoli Storage Manager
8 7 (0.65%) Microsoft Intune
8 7 (0.65%) Puppet
8 7 (0.65%) vCenter Server
9 6 (0.56%) SCSM
9 6 (0.56%) WSUS
10 5 (0.47%) Cisco CUCM
10 5 (0.47%) EMC NetWorker
10 5 (0.47%) McAfee ePO
10 5 (0.47%) SCOM
10 5 (0.47%) Symantec Endpoint Protection
10 5 (0.47%) Tivoli
Vendors
1 388 (36.16%) Microsoft
2 211 (19.66%) VMware
3 135 (12.58%) Cisco
4 90 (8.39%) Citrix
5 76 (7.08%) Oracle
6 60 (5.59%) HP
7 40 (3.73%) Veeam
8 37 (3.45%) IBM
9 32 (2.98%) Apple
10 31 (2.89%) EMC
10 31 (2.89%) NetApp
11 30 (2.80%) Dell
12 29 (2.70%) Symantec
13 24 (2.24%) Remedy
13 24 (2.24%) Veritas
14 20 (1.86%) BEA
14 20 (1.86%) Juniper
14 20 (1.86%) TIBCO
15 19 (1.77%) CheckPoint
16 17 (1.58%) Intel Security
Newcastle Upon Tyne, Tyne and Wear
Solutions Recruitment
Salary: From £22,000 to £25,000 per annum
Posted: 7 hours ago
Warwick, Warwickshire
Millshill Recruitment Ltd
Salary: £23000 - £26000 per annum
Posted: 13 hours ago
York, North Yorkshire
The Bridge Ltd
Salary: From £25,000 to £35,000 per annum
Posted: 12 hours ago
City, London
blu digital
Salary: From £30,000 to £35,000 per annum
Posted: 4 hours ago
Andover, Hampshire
Trust In Soda
Salary: £45,000 per annum
Posted: 5 hours ago
Altrincham, Cheshire
Applause IT Innovation
Salary: £20000 - £26000 per annum + Pension, Medical, Dental
Posted: 6 hours ago
Solihull, West Midlands (County)
Burns Sheehan
Salary: £30000.00 - £40000.00 per annum + Flexible Hours
Posted: 7 hours ago
Colchester, Essex
Information Technology Services
Salary: £40k - 50k per year + Benefits
Posted: 13 hours ago
London
Talent Point Ltd
Salary: £30000.00 - £45000 per annum + Bens
Posted: 6 hours ago
St. Albans, Hertfordshire
Understanding Recruitment
Salary: £20000.00 - £26000.00 per annum + benefits
Posted: Yesterday
Reading, Berkshire
83Zero
Salary: From £30,000 to £40,000 per annum + Company Benefits
Posted: Yesterday
Rochdale, Lancashire
Zen Internet Ltd
Salary: Up to £22,000 per annum depending on experience + benefits
Posted: 12 hours ago
Wakefield, West Yorkshire
Card Factory
Salary: Up to £25,000 per annum Dependant on experience
Posted: Yesterday
Buckingham, Buckinghamshire
Bluetownonline
Salary: £22760 - £24000 per annum
Posted: 9 hours ago
London
Understanding Recruitment
Salary: £24000.00 - £26000.00 per annum + Benefits
Posted: Yesterday
Solihull, West Midlands (County)
Senitor Associates
Salary: £18000 - £25000 per annum + Great Company + Bonus
Posted: 4 days ago
Saffron Walden, Essex
360 Resourcing Solutions
Salary: Highly Competitive Salary
Posted: 14 hours ago
Northampton, Northamptonshire
Miller Maxwell Ltd
Salary: From £40,000 to £45,000 per annum
Posted: Yesterday
Nottingham, Nottinghamshire
Senitor Associates
Salary: £23000 - £27000 per annum
Posted: 4 days ago
Chelmsford, Essex
Millshill Recruitment Ltd
Salary: £24000 - £28000 per annum
Posted: 6 days ago
Saffron Walden, Essex
The One Group
Salary: £35k - 40k per year
Posted: Yesterday
Cheltenham, Gloucestershire
Douglas-Scott
Salary: £18000 - £22000 per annum + Good Package
Posted: 4 days ago
Oxford, Oxfordshire
Tindall IT Resourcing
Salary: From £18,000 to £23,000 per annum GBP 23K +Extensive benefits!
Posted: 4 days ago
Gloucester, Gloucestershire
ANSON MCCADE
Salary: UKP 60000 per year
Posted: 5 days ago
City, London
Quant Capital
Salary: Up to £55,000 per annum + bonus (12 month fixed term contract to begin
Posted: 6 days ago
Aylesbury, Buckinghamshire
Intelligent Recruitment
Salary: From £29,500 to £33,000 per annum Superb base with excellent training
Posted: 2 days ago
Leven, Fife
Bluetownonline
Posted: 4 days ago
Leicester, Leicestershire
Blues Point Ltd
Salary: From £18,000 to £23,000 per annum + benefits
Posted: 5 days ago
Reading, Berkshire
Reed Technology
Salary: £30000 - £45000 per annum
Posted: 4 days ago
York, North Yorkshire
The Bridge Ltd
Salary: From £25,000 to £29,000 per annum
Posted: 6 days ago