Technical Support
UK

The median Technical Support salary in the UK is £32,500 per year according to job vacancies posted during the 6 months to 4 March 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
4 Mar 2024
Same period 2023 Same period 2022
Rank 302 540 543
Rank change year-on-year +238 +3 +37
Permanent jobs requiring a Technical Support 796 584 774
As % of all permanent jobs advertised in the UK 0.97% 0.53% 0.54%
As % of the Job Titles category 1.03% 0.56% 0.57%
Number of salaries quoted 667 294 495
10th Percentile £23,500 £24,750 £19,600
25th Percentile £26,750 £27,500 £23,500
Median annual salary (50th Percentile) £32,500 £35,000 £31,000
Median % change year-on-year -7.14% +12.90% +3.33%
75th Percentile £41,574 £45,000 £41,500
90th Percentile £55,529 £55,000 £54,500
UK excluding London median annual salary £31,500 £33,120 £27,500
% change year-on-year -4.89% +20.44% -8.33%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 77,554 103,852 135,878
% of permanent jobs with a recognized job title 94.80% 93.39% 95.58%
Number of salaries quoted 57,948 64,849 84,215
10th Percentile £28,600 £32,750 £32,000
25th Percentile £39,085 £45,000 £42,500
Median annual salary (50th Percentile) £55,000 £60,000 £60,000
Median % change year-on-year -8.33% - +9.09%
75th Percentile £72,500 £82,500 £77,500
90th Percentile £92,500 £100,000 £95,000
UK excluding London median annual salary £50,000 £52,772 £50,000
% change year-on-year -5.25% +5.54% +5.26%

Technical Support
Job Vacancy Trend

Job postings that featured Technical Support in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Technical Support in the UK

Technical Support
Salary Trend

3-month moving average salary quoted in jobs citing Technical Support.

Salary trend for Technical Support in the UK

Technical Support
Salary Histogram

Salary distribution for jobs citing Technical Support over the 6 months to 4 March 2024.

Salary histogram for Technical Support in the UK

Technical Support
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support within the UK over the 6 months to 4 March 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +259 726 £32,500 -7.14% 188
UK excluding London +148 698 £31,500 -4.89% 162
South East +172 224 £31,000 -22.50% 36
Work from Home +162 180 £33,250 -16.88% 37
North of England +80 144 £31,500 +5.22% 45
Midlands +166 143 £30,000 -13.04% 30
South West +23 86 £33,500 -9.46% 23
West Midlands +100 74 £35,000 -11.71% 13
London +182 72 £54,000 +27.06% 36
North West +54 72 £28,000 +7.89% 19
East Midlands +66 69 £28,000 +30.23% 17
Yorkshire +66 60 £32,500 -27.78% 21
East of England +35 49 £33,250 -5.00% 21
Scotland -32 19 £32,500 -9.72% 9
Wales +7 18 £32,500 -7.14% 3
Northern Ireland +31 15 £37,500 +25.00% 3
North East +16 12 £30,500 -49.17% 6

Technical Support Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 4 March 2024, Technical Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Technical Support in the job title.

1 239 (30.03%) Social Skills
2 238 (29.90%) Customer Service
3 198 (24.87%) Windows
4 177 (22.24%) Microsoft
5 146 (18.34%) Problem-Solving
6 127 (15.95%) Active Directory
7 120 (15.08%) Microsoft 365
8 106 (13.32%) Degree
9 96 (12.06%) ITIL
10 95 (11.93%) SQL
11 79 (9.92%) Azure
12 78 (9.80%) Manufacturing
13 74 (9.30%) Windows Server
14 63 (7.91%) Linux
15 62 (7.79%) SharePoint
16 56 (7.04%) CRM
16 56 (7.04%) Finance
16 56 (7.04%) Telecoms
17 55 (6.91%) VMware
17 55 (6.91%) SQL Server
18 53 (6.66%) Analytical Skills
19 51 (6.41%) Wireless
20 47 (5.90%) Retail
21 46 (5.78%) Windows 10
22 45 (5.65%) Entra ID
22 45 (5.65%) Continuous Improvement
22 45 (5.65%) Firewall
22 45 (5.65%) Microsoft Office
23 41 (5.15%) Microsoft Exchange
24 40 (5.03%) VMware Infrastructure

Technical Support Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 62 (7.79%) SharePoint
2 41 (5.15%) Microsoft Exchange
3 7 (0.88%) Confluence
4 2 (0.25%) IIS
4 2 (0.25%) SAS
4 2 (0.25%) WordPress
5 1 (0.13%) Alfresco
5 1 (0.13%) CMS
5 1 (0.13%) Documentum
5 1 (0.13%) FileNet
5 1 (0.13%) Skype for Business
Applications
1 45 (5.65%) Microsoft Office
2 23 (2.89%) Microsoft Excel
3 11 (1.38%) Microsoft PowerPoint
4 3 (0.38%) AutoCAD
4 3 (0.38%) MS Visio
5 2 (0.25%) Revit
6 1 (0.13%) Chatbot
6 1 (0.13%) Spreadsheet
Business Applications
1 20 (2.51%) Dynamics CRM
2 14 (1.76%) NEC Housing
3 2 (0.25%) Aladdin
3 2 (0.25%) Misys Midas
3 2 (0.25%) Payment Gateway
4 1 (0.13%) Bloomberg AIM
4 1 (0.13%) JDE EnterpriseOne
4 1 (0.13%) Temenos T24
Cloud Services
1 120 (15.08%) Microsoft 365
2 79 (9.92%) Azure
3 45 (5.65%) Entra ID
4 29 (3.64%) OneDrive
5 20 (2.51%) SaaS
6 16 (2.01%) AWS
7 15 (1.88%) Power Platform
8 9 (1.13%) Dynamics 365
8 9 (1.13%) Power Automate
9 6 (0.75%) Mimecast
10 5 (0.63%) Google Workspace
11 3 (0.38%) Cloud Computing
11 3 (0.38%) GCP
11 3 (0.38%) PowerApps
12 2 (0.25%) Snowflake
12 2 (0.25%) SuccessFactors
13 1 (0.13%) AWS Data Pipeline
13 1 (0.13%) Azure Sentinel
13 1 (0.13%) GitHub
13 1 (0.13%) PaaS
Communications & Networking
1 51 (6.41%) Wireless
2 45 (5.65%) Firewall
3 34 (4.27%) TCP/IP
4 32 (4.02%) DNS
5 24 (3.02%) WAN
6 23 (2.89%) VoIP
7 22 (2.76%) DHCP
7 22 (2.76%) LAN
7 22 (2.76%) SNMP
8 16 (2.01%) VLAN
9 15 (1.88%) SAN
10 13 (1.63%) LTE
11 12 (1.51%) Ethernet
11 12 (1.51%) SSH
12 10 (1.26%) Multicast
13 9 (1.13%) 3G
13 9 (1.13%) 4G
13 9 (1.13%) Internet
13 9 (1.13%) Remote Desktop
13 9 (1.13%) VSAT
Database & Business Intelligence
1 55 (6.91%) SQL Server
2 34 (4.27%) MySQL
3 20 (2.51%) Relational Database
3 20 (2.51%) SQL Server Integration Services
4 10 (1.26%) Power BI
5 8 (1.01%) MongoDB
6 4 (0.50%) BusinessObjects
6 4 (0.50%) QlikView
7 2 (0.25%) Microsoft Analysis Services
7 2 (0.25%) SQL Server Analysis Services
7 2 (0.25%) SQL Server Reporting Services
8 1 (0.13%) Amazon RDS
8 1 (0.13%) Azure SQL Database
8 1 (0.13%) Crystal Reports
8 1 (0.13%) Data Mining
8 1 (0.13%) DynamoDB
8 1 (0.13%) MariaDB
8 1 (0.13%) MySQL Workbench
8 1 (0.13%) Oracle Database
8 1 (0.13%) Tableau
Development Applications
1 22 (2.76%) JIRA
2 12 (1.51%) Eclipse
3 3 (0.38%) GCC
4 1 (0.13%) DBeaver
4 1 (0.13%) Subversion
General
1 239 (30.03%) Social Skills
2 78 (9.80%) Manufacturing
3 56 (7.04%) Finance
3 56 (7.04%) Telecoms
4 53 (6.66%) Analytical Skills
5 47 (5.90%) Retail
6 26 (3.27%) Military
7 25 (3.14%) French Language
8 22 (2.76%) Marketing
8 22 (2.76%) Organisational Skills
9 21 (2.64%) Electronics
10 19 (2.39%) Automotive
11 16 (2.01%) Inclusion and Diversity
11 16 (2.01%) Public Sector
12 13 (1.63%) German Language
13 9 (1.13%) Documentation Skills
14 8 (1.01%) Legal
15 7 (0.88%) Games
16 6 (0.75%) Law
17 5 (0.63%) Spanish Language
Libraries, Frameworks & Software Standards
1 23 (2.89%) CSS
1 23 (2.89%) HTML
2 17 (2.14%) XML
3 15 (1.88%) REST
4 12 (1.51%) Ajax
4 12 (1.51%) AngularJS
4 12 (1.51%) JDBC
4 12 (1.51%) ODBC
4 12 (1.51%) SOAP
4 12 (1.51%) Web Services
4 12 (1.51%) XHTML
5 5 (0.63%) .NET
6 4 (0.50%) 802.1X
7 3 (0.38%) EDI
8 1 (0.13%) BREW
8 1 (0.13%) JSON
8 1 (0.13%) MDX
8 1 (0.13%) Node.js
8 1 (0.13%) OLE
8 1 (0.13%) YAML
Miscellaneous
1 35 (4.40%) Driving Licence
2 31 (3.89%) Management Information System
3 17 (2.14%) CCTV
3 17 (2.14%) Self-Motivation
4 16 (2.01%) Data Centre
5 13 (1.63%) Onboarding
6 12 (1.51%) CMDB
7 9 (1.13%) Linux Command Line
8 8 (1.01%) Housing Association
9 7 (0.88%) Fibre Optics
9 7 (0.88%) Foreign Exchange (FX)
9 7 (0.88%) Social Media
10 6 (0.75%) Data Protection Act
10 6 (0.75%) Fat Client
10 6 (0.75%) Replication
10 6 (0.75%) Smartphone
10 6 (0.75%) Thin Client
11 5 (0.63%) iPhone
11 5 (0.63%) Renewable Energy
11 5 (0.63%) Smart City
Operating Systems
1 198 (24.87%) Windows
2 74 (9.30%) Windows Server
3 63 (7.91%) Linux
4 46 (5.78%) Windows 10
5 15 (1.88%) Unix
6 14 (1.76%) Android
7 13 (1.63%) Mac OS
8 12 (1.51%) Windows Server 2016
8 12 (1.51%) Windows Server 2019
9 9 (1.13%) Apple iOS
10 5 (0.63%) Windows Server 2012
11 2 (0.25%) Solaris
11 2 (0.25%) VMS
12 1 (0.13%) CentOS
12 1 (0.13%) Ubuntu
12 1 (0.13%) Windows 7
Processes & Methodologies
1 238 (29.90%) Customer Service
2 146 (18.34%) Problem-Solving
3 96 (12.06%) ITIL
4 56 (7.04%) CRM
5 45 (5.65%) Continuous Improvement
6 39 (4.90%) Customer Experience
7 37 (4.65%) Coaching
8 31 (3.89%) Business Intelligence
9 30 (3.77%) Mentoring
10 27 (3.39%) Disaster Recovery
11 25 (3.14%) Change Management
12 23 (2.89%) Commercial Awareness
12 23 (2.89%) ETL
13 22 (2.76%) ITSM
14 20 (2.51%) Problem Management
15 18 (2.26%) Network Management
15 18 (2.26%) Requirements Analysis
15 18 (2.26%) Time Management
16 17 (2.14%) ERP
17 16 (2.01%) PRINCE2
Programming Languages
1 95 (11.93%) SQL
2 38 (4.77%) PL/SQL
3 36 (4.52%) PowerShell
4 32 (4.02%) Python
5 25 (3.14%) Java
6 24 (3.02%) T-SQL
7 16 (2.01%) JavaScript
8 13 (1.63%) Perl
9 10 (1.26%) C#
10 9 (1.13%) Bash
11 4 (0.50%) VBA
11 4 (0.50%) VBScript
12 1 (0.13%) AWK
12 1 (0.13%) Data Analysis Expressions
12 1 (0.13%) Kusto Query Language
12 1 (0.13%) sed
12 1 (0.13%) TypeScript
Qualifications
1 106 (13.32%) Degree
2 32 (4.02%) HNC
3 26 (3.27%) Cisco Certification
4 19 (2.39%) CCNA
5 17 (2.14%) Security Cleared
6 16 (2.01%) Microsoft Certification
7 11 (1.38%) HND
7 11 (1.38%) PRINCE2 Practitioner
8 10 (1.26%) A+ Certification
9 9 (1.13%) GCSC
10 8 (1.01%) Network+ Certification
10 8 (1.01%) SC Cleared
11 7 (0.88%) BPSS Clearance
11 7 (0.88%) CCIE
11 7 (0.88%) CCNP
11 7 (0.88%) CWAP
11 7 (0.88%) CWNA
11 7 (0.88%) MCT
12 5 (0.63%) Citrix Certification
12 5 (0.63%) ITIL Certification
Quality Assurance & Compliance
1 34 (4.27%) SLA
2 12 (1.51%) GDPR
3 10 (1.26%) QA
4 5 (0.63%) Cyber Essentials
5 3 (0.38%) ISO 9001
5 3 (0.38%) ISO/IEC 27001
6 2 (0.25%) Cyber Essentials PLUS
6 2 (0.25%) ISO 14001
6 2 (0.25%) Sarbanes-Oxley
7 1 (0.13%) Disclosure Scotland
System Software
1 127 (15.95%) Active Directory
2 40 (5.03%) VMware Infrastructure
3 37 (4.65%) Hyper-V
4 9 (1.13%) vSphere
5 8 (1.01%) Firmware
6 6 (0.75%) Virtual Machines
7 5 (0.63%) Virtual Desktop
8 4 (0.50%) Microsoft Virtual Server
8 4 (0.50%) Terminal Services
8 4 (0.50%) Virtual Servers
9 2 (0.25%) Docker
9 2 (0.25%) NFS
9 2 (0.25%) VMware ESXi
10 1 (0.13%) Citrix Hypervisor
10 1 (0.13%) KVM
10 1 (0.13%) QEMU
10 1 (0.13%) vCloud
10 1 (0.13%) XenApp
10 1 (0.13%) XenDesktop
Systems Management
1 34 (4.27%) Microsoft Intune
2 12 (1.51%) WMI
3 7 (0.88%) Progress Chef
3 7 (0.88%) SCCM
4 6 (0.75%) Jamf Pro
5 2 (0.25%) Cisco Prime
5 2 (0.25%) Kubernetes
5 2 (0.25%) McAfee ePO
5 2 (0.25%) SCOM
6 1 (0.13%) Backup Exec
6 1 (0.13%) Grafana
6 1 (0.13%) HAProxy
Vendors
1 177 (22.24%) Microsoft
2 55 (6.91%) VMware
3 31 (3.89%) Cisco
4 23 (2.89%) Oracle
5 19 (2.39%) Citrix
6 14 (1.76%) HP
6 14 (1.76%) NEC
6 14 (1.76%) Veeam
7 13 (1.63%) Salesforce
7 13 (1.63%) Splunk
8 11 (1.38%) SAP
9 10 (1.26%) Siemens
10 7 (0.88%) Commvault
11 6 (0.75%) Acronis
11 6 (0.75%) Apple
12 5 (0.63%) ServiceNow
12 5 (0.63%) SolarWinds
13 4 (0.50%) EMC
13 4 (0.50%) HubSpot
13 4 (0.50%) Sun