The median annual salary for a Technical Support was £28,500 in advertised job vacancies during the 3 months to 27 March 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

3 months to
27 Mar 2017
Same period 2016 Same period 2015
Technical Support
UK
Rank 413 350 318
Rank change year-on-year -63 -32  
Permanent jobs requiring a Technical Support 541 931 1049
As % of all permanent IT jobs advertised in the UK 0.64% 0.90% 0.97%
As % of the Job Titles category 0.66% 0.93% 1.01%
Number of salaries quoted 451 845 901
Median salary £28,500 £31,500 £32,500
Median salary % change year-on-year -9.52% -3.07%  
90% offered a salary of more than £20,000 £21,350 £20,475
10% offered a salary of more than £47,500 £50,000 £50,000
UK excluding London median salary £27,500 £29,000 £30,000
% change year-on-year -5.17% -3.33%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
UK
Permanent job vacancies with a job title containing a recognized job role 81427 99650 104367
As % of all permanent IT job vacancies advertised in the UK 96.26% 96.36% 96.63%
Number of salaries quoted 67614 83405 85224
Median salary £45,000 £45,000 £45,000
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £42,000 £41,500 £40,000
% change year-on-year +1.20% +3.75%  

Technical Support
Job Vacancy Trend

The job posting trend of jobs advertised that featured Technical Support in the job title.

Job vacancy trend for Technical Support in the UK

Technical Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support.

Salary trend for Technical Support in the UK

Technical Support
Salary Histogram

The salary distribution of IT jobs citing Technical Support over the 3 months to 27 March 2017.

Salary histogram for Technical Support in the UK

Technical Support
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support within the UK over the 3 months to 27 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -71 505 £28,000 -13.84% 63
London -35 169 £30,000 -21.05% 16
South East -25 157 £31,000 -4.61% 19
Berkshire +11 79 £32,000 -1.53% 8
East of England +14 58 £25,000 -28.57% 4
Reading +24 55 £31,250 -3.84% 5
Yorkshire 0 35 £21,000 -15.15% 5
Surrey +5 32 £28,750 -2.54% 3
West Midlands +28 24 £32,000 +28.00% 2
South West +4 24 £27,500 -5.17% 5
City of London +25 22 £32,000 -14.66% 3
Hertfordshire +10 21 £18,500 -47.14% 2
East Midlands +4 20 £27,000 -32.50% 3
West Yorkshire +21 18 £21,125 -6.11% 3
Cambridgeshire +9 16 £27,000 -22.85% 1
Scotland +28 14 £25,000 -28.57%
Leeds +9 14 £19,750 -8.13% 1
Hampshire -17 12 £22,500 -10.00% 2
North West -53 12 £24,000 -10.28% 7
North Yorkshire +5 11 £21,500 -14.00% 1
Wales -7 11 £45,000 +100.00% 1
Bristol +6 10 £30,000 +9.09% 3
Oxfordshire 0 10 £30,000 -14.28% 3
Harrogate 0 10 £21,250 -15.00%
Stevenage -1 10 £22,500 -40.00%
Suffolk +35 9 £35,000 -
Peterborough +9 9 £30,500 +64.86%
South Wales +5 9 £45,000 +100.00%
Manchester -37 9 £24,000 -31.42% 4
Bedfordshire +23 8 £25,000 -15.96%

Technical Support Skill Set
Top 30 Related IT Skills

For the 6 months to 27 March 2017, Technical Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Technical Support in the job title.

1 562 (50.45%) Windows
2 421 (37.79%) Microsoft
3 349 (31.33%) Active Directory
4 260 (23.34%) SQL
5 258 (23.16%) Windows Server
6 232 (20.83%) VMware
7 209 (18.76%) MS Excel
8 189 (16.97%) Linux
9 181 (16.25%) ITIL
10 163 (14.63%) MS Exchange
11 159 (14.27%) Finance
12 157 (14.09%) SQL Server
13 156 (14.00%) Windows Server 2012
14 142 (12.75%) Degree
15 136 (12.21%) Windows Server 2008
16 133 (11.94%) Cisco
17 127 (11.40%) Windows 7
18 126 (11.31%) Firewall
19 125 (11.22%) VMware Infrastructure
20 120 (10.77%) SLA
21 116 (10.41%) MS Office
22 111 (9.96%) Microsoft Certification
23 103 (9.25%) DNS
24 101 (9.07%) TCP/IP
25 98 (8.80%) Cisco Certification
26 97 (8.71%) Office 365
27 92 (8.26%) Citrix
28 86 (7.72%) Hyper-V
29 85 (7.63%) LAN
29 85 (7.63%) Unix

Technical Support Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 163 (14.63%) MS Exchange
2 66 (5.92%) Exchange Server 2010
3 65 (5.83%) IIS
4 61 (5.48%) Exchange Server 2013
5 39 (3.50%) Tomcat
6 38 (3.41%) WebSphere
7 31 (2.78%) SharePoint
8 28 (2.51%) Apache
9 26 (2.33%) JBoss
9 26 (2.33%) Skype for Business
10 21 (1.89%) Exchange Server 2007
10 21 (1.89%) WebLogic
11 18 (1.62%) Blackberry Enterprise Server
12 15 (1.35%) Oracle SOA Suite
13 11 (0.99%) CMS
13 11 (0.99%) IBM Notes
14 6 (0.54%) Alfresco
14 6 (0.54%) Exchange Server 2003
14 6 (0.54%) Joomla!
14 6 (0.54%) SharePoint 2013
Applications
1 209 (18.76%) MS Excel
2 116 (10.41%) MS Office
3 28 (2.51%) MS PowerPoint
4 17 (1.53%) MS Visio
5 7 (0.63%) Mozilla Thunderbird
6 2 (0.18%) AutoCAD
7 1 (0.090%) Pro/ENGINEER
7 1 (0.090%) PTC Creo
7 1 (0.090%) Spreadsheet
7 1 (0.090%) Vectorworks
Business Applications
1 19 (1.71%) RiskWrite
2 9 (0.81%) Dynamics NAV
3 7 (0.63%) Unit4 Business World
4 5 (0.45%) Northgate Housing
4 5 (0.45%) SAP Oil and Gas
5 4 (0.36%) Dynamics CRM
5 4 (0.36%) Loan IQ
5 4 (0.36%) Oracle EBS R12
6 3 (0.27%) Dynamics AX
7 2 (0.18%) JDE EnterpriseOne
7 2 (0.18%) Oracle EBS
7 2 (0.18%) Oracle Payables
7 2 (0.18%) Oracle Receivables
7 2 (0.18%) Postilion
7 2 (0.18%) Temenos T24
8 1 (0.090%) NetSuite
8 1 (0.090%) Oracle General Ledger
8 1 (0.090%) Payment Gateway
8 1 (0.090%) ResourceLink
8 1 (0.090%) thinkFolio
Cloud Services
1 97 (8.71%) Office 365
2 64 (5.75%) SaaS
3 22 (1.97%) Microsoft Azure
4 11 (0.99%) Amazon AWS
5 8 (0.72%) GitHub
6 7 (0.63%) Mimecast
7 6 (0.54%) Cloud Computing
8 3 (0.27%) G Suite
9 2 (0.18%) Adobe Creative Cloud
10 1 (0.090%) Boomi
10 1 (0.090%) OneDrive
Communications & Networking
1 126 (11.31%) Firewall
2 103 (9.25%) DNS
3 101 (9.07%) TCP/IP
4 85 (7.63%) LAN
5 82 (7.36%) WAN
6 67 (6.01%) SAN
7 65 (5.83%) Internet
8 54 (4.85%) DHCP
9 47 (4.22%) HTTP
10 40 (3.59%) VoIP
11 35 (3.14%) VPN
12 30 (2.69%) SMTP
13 29 (2.60%) Wi-Fi
14 27 (2.42%) Wireless
15 26 (2.33%) LDAP
16 25 (2.24%) FTP
17 21 (1.89%) Network Security
18 20 (1.80%) NAS
18 20 (1.80%) SSL
19 17 (1.53%) VLAN
Database & Business Intelligence
1 157 (14.09%) SQL Server
2 21 (1.89%) MySQL
3 19 (1.71%) Relational Database
3 19 (1.71%) SQL Server 2008
4 14 (1.26%) Oracle Database
4 14 (1.26%) SQL Server 2012
5 9 (0.81%) DB2
5 9 (0.81%) MS Access
6 8 (0.72%) SQL Server 2014
7 6 (0.54%) MongoDB
7 6 (0.54%) SQL Server 2005
8 5 (0.45%) Big Data
8 5 (0.45%) Hadoop
8 5 (0.45%) SQL Server Reporting Services
9 4 (0.36%) BusinessObjects
9 4 (0.36%) Data Warehouse
9 4 (0.36%) Oracle Reports
10 3 (0.27%) Crystal Reports
10 3 (0.27%) Informix
10 3 (0.27%) SQL Server 2000
Development Applications
1 36 (3.23%) Eclipse
2 22 (1.97%) JIRA
3 21 (1.89%) Maven
4 19 (1.71%) VersionOne
5 16 (1.44%) NetBeans
6 15 (1.35%) IntelliJ
7 9 (0.81%) Firebug
7 9 (0.81%) Jenkins
8 8 (0.72%) Oracle Forms
8 8 (0.72%) PROIV
9 7 (0.63%) MSI
10 6 (0.54%) Subversion
11 4 (0.36%) Git (software)
11 4 (0.36%) Visual Studio
12 2 (0.18%) Android Studio
12 2 (0.18%) WebSpeed
13 1 (0.090%) Ant
13 1 (0.090%) GitLab
13 1 (0.090%) InstallShield
13 1 (0.090%) Team Foundation Server
General
1 159 (14.27%) Finance
2 85 (7.63%) Telecoms
3 49 (4.40%) Manufacturing
4 41 (3.68%) French Language
5 35 (3.14%) Banking
6 29 (2.60%) Retail
7 25 (2.24%) German Language
8 21 (1.89%) Spanish Language
9 17 (1.53%) Marketing
10 16 (1.44%) Italian Language
11 15 (1.35%) Law
12 10 (0.90%) Advertising
12 10 (0.90%) Back Office
12 10 (0.90%) Portuguese Language
13 9 (0.81%) Dutch Language
13 9 (0.81%) Electronics
14 8 (0.72%) Legal
15 6 (0.54%) Pharmaceutical
16 5 (0.45%) Games
17 4 (0.36%) Mandarin Language
Libraries, Frameworks & Software Standards
1 48 (4.31%) HTML
2 45 (4.04%) Web Services
2 45 (4.04%) XML
3 30 (2.69%) CSS
4 28 (2.51%) .NET
5 24 (2.15%) Spring
6 22 (1.97%) SOAP
7 17 (1.53%) REST
8 15 (1.35%) Java EE
8 15 (1.35%) Java SE
8 15 (1.35%) JMS
9 9 (0.81%) RESTful
10 8 (0.72%) ASP.NET
10 8 (0.72%) JSON
10 8 (0.72%) JSP
10 8 (0.72%) Middleware
10 8 (0.72%) Regular Expression
11 7 (0.63%) AngularJS
11 7 (0.63%) Hibernate
11 7 (0.63%) Spring MVC
Miscellaneous
1 84 (7.54%) Analytical Skills
2 65 (5.83%) Computer Science
3 47 (4.22%) Enterprise Software
4 35 (3.14%) Data Centre
5 34 (3.05%) Clustering
6 31 (2.78%) Management Information System
7 27 (2.42%) Blackberry
8 22 (1.97%) iSeries
9 21 (1.89%) Driving Licence
10 17 (1.53%) iPad
11 16 (1.44%) Linux Command Line
11 16 (1.44%) Replication
12 12 (1.08%) PKI
13 11 (0.99%) Fintech
14 10 (0.90%) iPhone
15 9 (0.81%) Digital Media
15 9 (0.81%) Fat Client
15 9 (0.81%) Thin Client
15 9 (0.81%) Video Conferencing
16 8 (0.72%) Handset
Operating Systems
1 562 (50.45%) Windows
2 258 (23.16%) Windows Server
3 189 (16.97%) Linux
4 156 (14.00%) Windows Server 2012
5 136 (12.21%) Windows Server 2008
6 127 (11.40%) Windows 7
7 85 (7.63%) Unix
8 53 (4.76%) Windows 10
9 47 (4.22%) Windows Server 2003
10 42 (3.77%) Windows 8
11 38 (3.41%) Android
12 31 (2.78%) Apple iOS
13 30 (2.69%) Mac OS X
14 24 (2.15%) Solaris
15 23 (2.06%) AIX
16 19 (1.71%) Windows XP
17 18 (1.62%) Mac OS
18 12 (1.08%) HPUX
19 11 (0.99%) Windows NT
20 9 (0.81%) Red Hat Enterprise Linux
Processes & Methodologies
1 181 (16.25%) ITIL
2 59 (5.30%) Service Delivery
3 51 (4.58%) Problem Management
4 47 (4.22%) Incident Management
5 44 (3.95%) Service Management
6 39 (3.50%) Mentoring
7 34 (3.05%) CRM
8 29 (2.60%) Data Protection
8 29 (2.60%) Project Management
9 28 (2.51%) Change Control
9 28 (2.51%) Change Management
9 28 (2.51%) Open Source
10 26 (2.33%) Disaster Recovery
11 24 (2.15%) Cybersecurity
12 23 (2.06%) B2B
12 23 (2.06%) High Availability
12 23 (2.06%) Trend Analysis
13 21 (1.89%) Performance Tuning
14 19 (1.71%) ERP
14 19 (1.71%) Presales
Programming Languages
1 260 (23.34%) SQL
2 64 (5.75%) Java
3 41 (3.68%) JavaScript
4 32 (2.87%) Python
5 31 (2.78%) C#
6 27 (2.42%) PowerShell
7 23 (2.06%) PHP
8 18 (1.62%) Perl
9 17 (1.53%) Bash Shell
10 14 (1.26%) T-SQL
11 12 (1.08%) Ruby
11 12 (1.08%) VB
12 10 (0.90%) C++
13 8 (0.72%) C
14 7 (0.63%) Shell Script
14 7 (0.63%) VBA
15 6 (0.54%) Delphi
15 6 (0.54%) Pascal
16 4 (0.36%) PL/SQL
17 3 (0.27%) X++
Qualifications
1 142 (12.75%) Degree
2 111 (9.96%) Microsoft Certification
3 98 (8.80%) Cisco Certification
4 77 (6.91%) CCNA
5 68 (6.10%) MCSE
6 38 (3.41%) MCP
7 29 (2.60%) VMware Certified Professional (VCP)
8 24 (2.15%) ITIL Foundation Certificate
9 23 (2.06%) Security Cleared
10 18 (1.62%) MCSA
11 16 (1.44%) CCNP
12 15 (1.35%) SC Cleared
13 14 (1.26%) CISSP
13 14 (1.26%) CompTIA Security+
13 14 (1.26%) Security+ Certification
14 12 (1.08%) ITIL Certification
15 10 (0.90%) MCITP
16 9 (0.81%) CEH
16 9 (0.81%) Network+ Certification
17 7 (0.63%) PRINCE2 Certification
Quality Assurance & Compliance
1 120 (10.77%) SLA
2 14 (1.26%) QA
3 11 (0.99%) ISO/IEC 27001
4 6 (0.54%) Sarbanes-Oxley
5 3 (0.27%) Basel II
5 3 (0.27%) Basel III
5 3 (0.27%) DICOM
5 3 (0.27%) HL7
5 3 (0.27%) ISO 9001
6 2 (0.18%) BS25999
6 2 (0.18%) Disclosure Scotland
6 2 (0.18%) PMO
7 1 (0.090%) Data Quality
7 1 (0.090%) ISO/IEC 20000
7 1 (0.090%) PCI DSS
7 1 (0.090%) SSAE 16
System Software
1 349 (31.33%) Active Directory
2 125 (11.22%) VMware Infrastructure
3 86 (7.72%) Hyper-V
4 32 (2.87%) vSphere
5 30 (2.69%) XenApp
6 28 (2.51%) VMware ESXi
7 13 (1.17%) XenServer
8 12 (1.08%) IMail Server
9 11 (0.99%) Terminal Services
9 11 (0.99%) Virtual Desktop
9 11 (0.99%) Virtual Machines
10 8 (0.72%) Samba
10 8 (0.72%) XenDesktop
11 7 (0.63%) VMware ESX
12 5 (0.45%) Virtual Servers
13 3 (0.27%) Microsoft App-V
13 3 (0.27%) Terminal Server
14 2 (0.18%) NFS
15 1 (0.090%) NDS
15 1 (0.090%) NetIQ eDirectory
Systems Management
1 44 (3.95%) SCCM
2 41 (3.68%) Backup Exec
3 14 (1.26%) Nagios
4 13 (1.17%) NetBackup
4 13 (1.17%) Norton AntiVirus
5 10 (0.90%) OpenView
6 9 (0.81%) HP Data Protector
6 9 (0.81%) Microsoft Clustering
7 7 (0.63%) Symantec Endpoint Protection
7 7 (0.63%) WSUS
8 6 (0.54%) EMC NetWorker
8 6 (0.54%) SCSM
8 6 (0.54%) Tivoli Storage Manager
9 5 (0.45%) Cisco CUCM
9 5 (0.45%) McAfee ePO
9 5 (0.45%) SCVMM
10 4 (0.36%) Ansible
10 4 (0.36%) Puppet
10 4 (0.36%) SCOM
10 4 (0.36%) Symantec Enterprise Vault
Vendors
1 421 (37.79%) Microsoft
2 232 (20.83%) VMware
3 133 (11.94%) Cisco
4 92 (8.26%) Citrix
5 73 (6.55%) Oracle
6 58 (5.21%) HP
7 42 (3.77%) Veeam
8 34 (3.05%) Apple
8 34 (3.05%) IBM
9 31 (2.78%) NetApp
9 31 (2.78%) Symantec
10 29 (2.60%) EMC
11 27 (2.42%) Dell
12 25 (2.24%) Veritas
13 24 (2.15%) Sophos
14 21 (1.89%) Juniper
15 19 (1.71%) Intel Security
16 17 (1.53%) arcserve
17 16 (1.44%) CheckPoint
18 15 (1.35%) TIBCO
Bristol, Avon
Xist4 IT Recruitment
Salary: Competitive
Posted: 6 hours ago
London
Austin Fraser
Salary: £30000 - £45000 per annum
Posted: 8 hours ago
Surrey
Proteus Europe
Posted: 5 hours ago
Bristol, Avon
Capita Resourcing - IT Resourcing
Posted: 3 hours ago
London
Capita Resourcing - IT Resourcing
Posted: 3 hours ago
North London
Servelec Group Plc
Salary: £25,000 per annum
Posted: 9 hours ago
Leamington Spa, Warwickshire
ninesharp
Salary: £35000 - £45000 per annum + excellent benefits
Posted: 3 days ago
Washington, Tyne and Wear
Central Employment
Salary: From £18,000 to £30,000 per annum
Posted: 3 days ago
Brecon, Powys
Premier IT
Salary: £25000 - £32000 per annum
Posted: 3 days ago
Harlow, Essex
Spring Technology
Salary: Benefits
Posted: 4 days ago
Reading, Berkshire
Redrock Consulting Ltd
Salary: £18000 - £23000 per annum + Excellent Benefits
Posted: 6 days ago
Sheffield, South Yorkshire
Senitor Associates
Salary: £25000 - £30000 per annum
Posted: 4 days ago
Wokingham, Berkshire
83Zero
Salary: £33000 - £35000 per annum, + package
Posted: 4 days ago
Reading, Berkshire
Genesis Associates (UK) Limited
Salary: £28000 - £32000 per annum + Benefits
Posted: 3 days ago
Reading, Berkshire
83Zero
Salary: From £30,000 to £35,000 per annum + additional company benefits
Posted: 3 days ago
Borehamwood, Hertfordshire
Complete Tech Limited
Salary: From £27,500 to £30,000 per annum
Posted: 3 days ago
Newcastle Upon Tyne, Tyne and Wear
Solutions Recruitment
Salary: From £22,000 to £25,000 per annum
Posted: 6 days ago
Abingdon, Oxfordshire
Haybrook IT Resourcing Ltd
Salary: Up to £25,000 per annum + Basic Salary as well as Award Winning Traini
Posted: 4 days ago
Aylesbury, Buckinghamshire
Intelligent Recruitment
Salary: From £29,500 to £33,000 per annum Superb base with excellent training
Posted: 2 days ago
Castleford, West Yorkshire
Searchability
Salary: £16000 - £20000 per annum
Posted: 6 days ago
Central London / West End
AWD Recruitment
Salary: £18,000 - £22,000 per annum + Benefits
Posted: 3 days ago
York, North Yorkshire
The Bridge Ltd
Salary: From £25,000 to £30,000 per annum
Posted: 6 days ago
City, London
Millshill Recruitment Ltd
Salary: £42000 per annum + bens
Posted: 5 days ago
City, London
Client Server
Salary: £40k to £60k + bonus + benefits
Posted: 6 days ago
Basingstoke, Hampshire
IT Talent Solutions
Salary: From £25,000 to £30,000 per annum
Posted: 4 days ago
Cambridge, Cambridgeshire
Computer People
Salary: Benefits
Posted: 6 days ago
Reading, Berkshire
RecruitmentRevolution.com Limited
Salary: Excellent Salary + Company Benefits Package
Posted: 4 days ago
Thame, Oxfordshire
IT Talent Solutions
Salary: From £30,000 to £40,000 per annum
Posted: 6 days ago
Crewe, Cheshire
Digitech Resourcing Ltd
Salary: From £22,000 to £28,000 per annum
Posted: 5 days ago
Slough, Berkshire
Polycom
Salary: Competitive
Posted: 6 days ago