Period
to 25 November 2017

The median annual salary for a Customer Analyst was £32,500 in advertised job vacancies in the South East during the 6 months to 25 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Customer Analyst
England > South East
6 months to
25 Nov 2017
Same period 2016 Same period 2015
Rank 520 562 614
Rank change year-on-year +42 +52 +2
Permanent jobs requiring a Customer Analyst 26 30 45
As % of all permanent IT jobs advertised in the South East 0.085% 0.086% 0.11%
As % of the Job Titles category 0.088% 0.088% 0.11%
Number of salaries quoted 25 27 35
South East median annual salary £32,500 £24,000 £25,000
Median salary % change year-on-year +35.42% -4.00% -16.67%
10th Percentile £20,775 £21,950 £21,250
90th Percentile £41,200 £33,750 £47,500
England median annual salary £35,000 £32,250 £32,500
% change year-on-year +8.53% -0.77% +18.18%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the South East. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
South East
Permanent vacancies in the South East with a recognized job title 29620 33986 41473
% of permanent IT jobs with a recognized job title 96.61% 97.01% 96.87%
Number of salaries quoted 24714 28477 34609
South East median annual salary £45,000 £45,000 £44,000
Median salary % change year-on-year - +2.27% +3.53%
10th Percentile £26,250 £26,250 £25,500
90th Percentile £67,500 £67,500 £65,000
England median annual salary £50,000 £47,500 £46,488
% change year-on-year +5.26% +2.18% +3.31%

Customer Analyst
Job Vacancy Trend in the South East

Job postings that featured Customer Analyst in the job title as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for Customer Analyst in the South East

Customer Analyst
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Analyst in the South East.

Salary trend for Customer Analyst in the South East

Customer Analyst
Salary Histogram in the South East

The salary distribution of IT jobs citing Customer Analyst in the South East over the 6 months to 25 November 2017.

Salary histogram for Customer Analyst in the South East

Customer Analyst
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Analyst within the South East region over the 6 months to 25 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hampshire +22 11 £32,500 +51.16%
Surrey +30 10 £25,000 +25.00% 1
Thames Valley +30 5 £31,000 -4.62%
Berkshire +52 4 £38,500 +18.46%
Buckinghamshire +5 1 £23,500 -26.56%
Customer Analyst
England

Customer Analyst Skill Set
Top 30 Co-occurring IT Skills in the South East

For the 6 months to 25 November 2017, Customer Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the South East region featuring Customer Analyst in the job title.

1 16 (61.54%) SLA
2 15 (57.69%) Telecoms
3 14 (53.85%) Marketing
4 12 (46.15%) SQL
5 11 (42.31%) Microsoft Excel
5 11 (42.31%) Finance
6 10 (38.46%) Manufacturing
6 10 (38.46%) Business Intelligence
7 9 (34.62%) Microsoft PowerPoint
8 8 (30.77%) Banking
8 8 (30.77%) Programme Management
8 8 (30.77%) Electronics
8 8 (30.77%) Knowledge Management
8 8 (30.77%) Problem Management
8 8 (30.77%) Digital Marketing
8 8 (30.77%) Shell Script
8 8 (30.77%) MySQL
8 8 (30.77%) Oracle
8 8 (30.77%) Microsoft Office
8 8 (30.77%) SAP
8 8 (30.77%) Java
8 8 (30.77%) Windows
8 8 (30.77%) ETL
8 8 (30.77%) Bash Shell
8 8 (30.77%) SWIFT
8 8 (30.77%) Root Cause Analysis
8 8 (30.77%) Anti-Money Laundering
9 5 (19.23%) ITIL
9 5 (19.23%) Customer Insight
9 5 (19.23%) Analytical Skills

Customer Analyst Skill Set
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (11.54%) SAS
Applications
1 11 (42.31%) Microsoft Excel
2 9 (34.62%) Microsoft PowerPoint
3 8 (30.77%) Microsoft Office
4 1 (3.85%) SPSS
Cloud Services
1 2 (7.69%) SaaS
Database & Business Intelligence
1 8 (30.77%) MySQL
2 1 (3.85%) BusinessObjects
2 1 (3.85%) Data Mining
2 1 (3.85%) Data Warehouse
General
1 15 (57.69%) Telecoms
2 14 (53.85%) Marketing
3 11 (42.31%) Finance
4 10 (38.46%) Manufacturing
5 8 (30.77%) Banking
5 8 (30.77%) Electronics
6 2 (7.69%) Retail
Miscellaneous
1 8 (30.77%) SWIFT
2 5 (19.23%) Analytical Skills
3 2 (7.69%) Analytical Mindset
Operating Systems
1 8 (30.77%) Windows
Processes & Methodologies
1 10 (38.46%) Business Intelligence
2 8 (30.77%) Anti-Money Laundering
2 8 (30.77%) Digital Marketing
2 8 (30.77%) ETL
2 8 (30.77%) Knowledge Management
2 8 (30.77%) Problem Management
2 8 (30.77%) Programme Management
2 8 (30.77%) Root Cause Analysis
3 5 (19.23%) Customer Insight
3 5 (19.23%) ITIL
4 2 (7.69%) Affiliate Marketing
4 2 (7.69%) Affiliate Network
4 2 (7.69%) Campaign Analysis
4 2 (7.69%) Data Governance
4 2 (7.69%) Direct Marketing
4 2 (7.69%) Post-Campaign Analysis
4 2 (7.69%) Stakeholder Management
4 2 (7.69%) Validation
5 1 (3.85%) CHAID
5 1 (3.85%) Network Monitoring
Programming Languages
1 12 (46.15%) SQL
2 8 (30.77%) Bash Shell
2 8 (30.77%) Java
2 8 (30.77%) Shell Script
3 1 (3.85%) R
Qualifications
1 4 (15.38%) Degree
2 1 (3.85%) ACCA
2 1 (3.85%) CIMA
2 1 (3.85%) SC Cleared
2 1 (3.85%) Security Cleared
Quality Assurance & Compliance
1 16 (61.54%) SLA
2 2 (7.69%) Data Quality
System Software
1 1 (3.85%) Active Directory
Vendors
1 8 (30.77%) Oracle
1 8 (30.77%) SAP
2 2 (7.69%) Salesforce.com
2 2 (7.69%) Tableau
3 1 (3.85%) Cisco