Period
to 24 November 2017

The median annual salary for a Customer Analyst was £35,000 in advertised job vacancies in England during the 6 months to 24 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Customer Analyst
UK > England
6 months to
24 Nov 2017
Same period 2016 Same period 2015
Rank 1030 1057 1053
Rank change year-on-year +27 -4 +95
Permanent jobs requiring a Customer Analyst 133 150 238
As % of all permanent IT jobs advertised in England 0.079% 0.084% 0.12%
As % of the Job Titles category 0.082% 0.087% 0.12%
Number of salaries quoted 111 140 198
England median annual salary £35,000 £32,500 £32,500
Median salary % change year-on-year +7.69% - +18.18%
10th Percentile £21,500 £18,000 £19,750
90th Percentile £52,500 £52,500 £53,750
UK median annual salary £35,000 £32,250 £32,500
% change year-on-year +8.53% -0.77% +18.18%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
England
Permanent vacancies in England with a recognized job title 161568 172325 198595
% of permanent IT jobs with a recognized job title 95.73% 96.50% 96.51%
Number of salaries quoted 130662 145385 166655
England median annual salary £50,000 £47,500 £46,500
Median salary % change year-on-year +5.26% +2.15% +3.33%
10th Percentile £27,500 £27,250 £26,375
90th Percentile £78,750 £77,500 £75,000
UK median annual salary £48,500 £47,500 £45,000
% change year-on-year +2.11% +5.56% -

Customer Analyst
Job Vacancy Trend in England

Job postings that featured Customer Analyst in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for Customer Analyst in England

Customer Analyst
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Analyst in England.

Salary trend for Customer Analyst in England

Customer Analyst
Salary Histogram in England

The salary distribution of IT jobs citing Customer Analyst in England over the 6 months to 24 November 2017.

Salary histogram for Customer Analyst in England

Customer Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Analyst within the England region over the 6 months to 24 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +8 52 £42,250 +2.42% 2
South East +53 27 £32,500 +35.42% 1
South West +36 19 £39,375 +107.24%
Midlands +35 18 £37,500 +114.29%
North of England -7 14 £27,500 +19.57% 1
West Midlands +18 12 £28,500 +62.86%
Yorkshire +8 7 £26,500 +26.36%
East Midlands +32 6 £40,000 +100.00%
North West -25 6 £28,500 +23.91% 1
East of England -6 3 £25,000 -41.18%
North East +5 1 - -
Customer Analyst
UK

Customer Analyst Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 24 November 2017, Customer Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region featuring Customer Analyst in the job title.

1 45 (33.83%) SQL
2 41 (30.83%) Finance
2 41 (30.83%) Analytical Skills
3 36 (27.07%) Analytics
4 32 (24.06%) Marketing
5 26 (19.55%) Microsoft Excel
6 25 (18.80%) Business Intelligence
7 23 (17.29%) SLA
7 23 (17.29%) Microsoft Office
7 23 (17.29%) Customer Insight
8 21 (15.79%) Telecoms
9 20 (15.04%) Banking
10 19 (14.29%) ITIL
11 18 (13.53%) Windows
11 18 (13.53%) Data Analysis
12 16 (12.03%) Microsoft PowerPoint
12 16 (12.03%) Degree
12 16 (12.03%) MySQL
13 15 (11.28%) Shell Script
14 14 (10.53%) Project Management
14 14 (10.53%) SAS
14 14 (10.53%) Active Directory
14 14 (10.53%) Oracle
15 13 (9.77%) ETL
15 13 (9.77%) Visualisation
15 13 (9.77%) Tableau
16 12 (9.02%) Data Visualisation
16 12 (9.02%) Customer Analytics
16 12 (9.02%) Digital Marketing
16 12 (9.02%) SQL Server

Customer Analyst Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 14 (10.53%) SAS
2 5 (3.76%) Apache Spark
3 3 (2.26%) Confluence
4 1 (0.75%) Apache
4 1 (0.75%) JBoss
4 1 (0.75%) MS Exchange
4 1 (0.75%) SharePoint
4 1 (0.75%) SharePoint 2010
4 1 (0.75%) SharePoint 2013
Applications
1 26 (19.55%) Microsoft Excel
2 23 (17.29%) Microsoft Office
3 16 (12.03%) Microsoft PowerPoint
4 9 (6.77%) SPSS
Business Applications
1 1 (0.75%) SAP InfiniteInsight
Cloud Services
1 3 (2.26%) SaaS
2 2 (1.50%) Adobe Analytics
2 2 (1.50%) Google Analytics
3 1 (0.75%) Google Cloud Platform
3 1 (0.75%) Kissmetrics
Communications & Networking
1 7 (5.26%) Cisco ASA
1 7 (5.26%) Firewall
1 7 (5.26%) NAS
1 7 (5.26%) SAN
2 5 (3.76%) FTP
3 3 (2.26%) Internet
Database & Business Intelligence
1 16 (12.03%) MySQL
2 12 (9.02%) SQL Server
3 8 (6.02%) SQL Server Reporting Services
4 6 (4.51%) Oracle BI EE
4 6 (4.51%) Oracle Reports
5 5 (3.76%) Apache Hive
5 5 (3.76%) BusinessObjects
5 5 (3.76%) Hadoop
5 5 (3.76%) Sqoop
6 2 (1.50%) Base SAS
6 2 (1.50%) SAS Enterprise Guide
7 1 (0.75%) Big Data
7 1 (0.75%) BigQuery
7 1 (0.75%) Data Mining
7 1 (0.75%) Data Warehouse
7 1 (0.75%) Mixpanel
7 1 (0.75%) PostgreSQL
7 1 (0.75%) QlikView
7 1 (0.75%) Sisense
Development Applications
1 3 (2.26%) JIRA
2 2 (1.50%) SQL Server Management Studio (SSMS)
2 2 (1.50%) Team Foundation Server
General
1 41 (30.83%) Finance
2 32 (24.06%) Marketing
3 21 (15.79%) Telecoms
4 20 (15.04%) Banking
5 10 (7.52%) Manufacturing
6 9 (6.77%) French Language
6 9 (6.77%) German Language
6 9 (6.77%) Retail
6 9 (6.77%) Spanish Language
7 8 (6.02%) Electronics
7 8 (6.02%) Italian Language
7 8 (6.02%) Polish Language
7 8 (6.02%) Portuguese Language
7 8 (6.02%) Turkish Language
8 6 (4.51%) Financial Institution
8 6 (4.51%) Games
9 3 (2.26%) Back Office
10 2 (1.50%) Advertising
11 1 (0.75%) Billing
11 1 (0.75%) Legal
Libraries, Frameworks & Software Standards
1 7 (5.26%) HTML
2 6 (4.51%) CSS
3 2 (1.50%) FIX Protocol
4 1 (0.75%) .NET
4 1 (0.75%) DHTML
4 1 (0.75%) Web Services
Miscellaneous
1 41 (30.83%) Analytical Skills
2 10 (7.52%) SWIFT
3 9 (6.77%) Management Information System
4 8 (6.02%) Computer Science
5 5 (3.76%) Algorithms
5 5 (3.76%) BBC
6 4 (3.01%) Data Centre
6 4 (3.01%) Fintech
6 4 (3.01%) Hedge funds
6 4 (3.01%) Social Media
7 3 (2.26%) Digital Currency
8 2 (1.50%) Analytical Mindset
8 2 (1.50%) Equities
9 1 (0.75%) Data Structures
9 1 (0.75%) Derivative
9 1 (0.75%) Equity Derivative
9 1 (0.75%) FMCG
9 1 (0.75%) Smart Meter
9 1 (0.75%) User Experience
9 1 (0.75%) Wiki
Operating Systems
1 18 (13.53%) Windows
2 8 (6.02%) Linux
3 7 (5.26%) AIX
3 7 (5.26%) CentOS
3 7 (5.26%) Windows Server
3 7 (5.26%) Windows Server 2008
3 7 (5.26%) Windows Server 2012
4 1 (0.75%) Red Hat Enterprise Linux
Processes & Methodologies
1 36 (27.07%) Analytics
2 25 (18.80%) Business Intelligence
3 23 (17.29%) Customer Insight
4 19 (14.29%) ITIL
5 18 (13.53%) Data Analysis
6 14 (10.53%) Project Management
7 13 (9.77%) ETL
7 13 (9.77%) Visualisation
8 12 (9.02%) Customer Analytics
8 12 (9.02%) Data Visualisation
8 12 (9.02%) Digital Marketing
9 10 (7.52%) CRM
9 10 (7.52%) Customer Engagement
9 10 (7.52%) Root Cause Analysis
9 10 (7.52%) Service Delivery
9 10 (7.52%) Statistics
10 9 (6.77%) Data Analytics
11 8 (6.02%) Anti-Money Laundering
11 8 (6.02%) Knowledge Management
11 8 (6.02%) Statistical Analysis
Programming Languages
1 45 (33.83%) SQL
2 15 (11.28%) Shell Script
3 9 (6.77%) Java
4 8 (6.02%) Bash Shell
5 7 (5.26%) Python
6 2 (1.50%) JavaScript
6 2 (1.50%) R
6 2 (1.50%) VB
6 2 (1.50%) VBA
7 1 (0.75%) ActionScript
7 1 (0.75%) C#
7 1 (0.75%) T-SQL
Qualifications
1 16 (12.03%) Degree
2 7 (5.26%) CCNA
2 7 (5.26%) Cisco Certification
2 7 (5.26%) VMware Certified Professional (VCP)
3 2 (1.50%) Computer Science Degree
3 2 (1.50%) SC Cleared
3 2 (1.50%) Security Cleared
4 1 (0.75%) ACCA
4 1 (0.75%) CIMA
Quality Assurance & Compliance
1 23 (17.29%) SLA
2 2 (1.50%) Data Quality
2 2 (1.50%) ISO/IEC 27001
2 2 (1.50%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
3 1 (0.75%) EMIR
3 1 (0.75%) MiFID
3 1 (0.75%) QA
System Software
1 14 (10.53%) Active Directory
Systems Management
1 5 (3.76%) Oozie
2 1 (0.75%) Piwik
2 1 (0.75%) SCCM
Vendors
1 14 (10.53%) Oracle
2 13 (9.77%) Tableau
3 10 (7.52%) Microsoft
3 10 (7.52%) SAP
4 9 (6.77%) Cisco
5 8 (6.02%) Salesforce.com
6 7 (5.26%) Red Hat
6 7 (5.26%) VMware
7 4 (3.01%) Adobe
8 3 (2.26%) Google
9 1 (0.75%) Alteryx
9 1 (0.75%) IBM