The median annual salary for a Customer Analyst was £37,500 in advertised job vacancies in England during the 3 months to 22 March 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

3 months to
22 Mar 2017
Same period 2016 Same period 2015
Customer Analyst
UK / England
Rank 757 858 834
Rank change year-on-year +101 -24  
Permanent jobs requiring a Customer Analyst 62 69 95
As % of all permanent IT jobs advertised in England 0.079% 0.072% 0.097%
As % of the Job Titles category 0.082% 0.075% 0.100%
Number of salaries quoted 52 56 86
Median salary £37,500 £31,500 £30,750
Median salary % change year-on-year +19.04% +2.43%  
90% offered a salary of more than £22,500 £19,500 £20,000
10% offered a salary of more than £50,000 £50,000 £53,750
UK excluding London median salary £36,250 £29,750 £24,250
% change year-on-year +21.84% +22.68%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in England. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
England
Permanent job vacancies with a job title containing a recognized job role 75905 92477 95025
As % of all permanent IT job vacancies advertised in England 96.29% 96.42% 96.66%
Number of salaries quoted 63439 78184 78375
Median salary £46,000 £45,500 £45,000
Median salary % change year-on-year +1.09% +1.11%  
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £42,000 £41,500 £40,000
% change year-on-year +1.20% +3.75%  

Customer Analyst
Job Vacancy Trend in England

The job posting trend of jobs advertised in England that featured Customer Analyst in the job title.

Job vacancy trend for Customer Analyst in England

Customer Analyst
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Analyst in England.

Salary trend for Customer Analyst in England

Customer Analyst
Salary Histogram in England

The salary distribution of IT jobs citing Customer Analyst in England over the 3 months to 22 March 2017.

Salary histogram for Customer Analyst in England

Customer Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Analyst within the England region over the 3 months to 22 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +62 25 £42,500 - 6
East Midlands +14 15 £43,000 +104.76% 1
South East +57 13 £24,000 -4.00% 1
West Midlands +32 5 £30,000 +76.47%
East of England +19 2 £42,500 +25.00%
North West -28 2 £30,000 -4.76% 2
Customer Analyst
UK

Customer Analyst Skill Set
Top 30 Related IT Skills in England

For the 6 months to 22 March 2017, Customer Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region featuring Customer Analyst in the job title.

1 45 (37.50%) SQL
2 33 (27.50%) Finance
3 29 (24.17%) Microsoft
4 26 (21.67%) Analytics
5 24 (20.00%) Degree
6 21 (17.50%) Marketing
6 21 (17.50%) Customer Insight
7 20 (16.67%) Analytical Skills
8 19 (15.83%) SLA
9 17 (14.17%) MS Excel
9 17 (14.17%) CRM
9 17 (14.17%) SAS
10 14 (11.67%) Windows
11 13 (10.83%) MS Office
11 13 (10.83%) Retail
11 13 (10.83%) Service Management
11 13 (10.83%) Product Management
12 9 (7.50%) Coaching
12 9 (7.50%) QA
12 9 (7.50%) Agile Software Development
12 9 (7.50%) Stakeholder Management
12 9 (7.50%) Incident Management
12 9 (7.50%) E-Commerce
13 8 (6.67%) SQL Server
13 8 (6.67%) Banking
13 8 (6.67%) Mentoring
14 7 (5.83%) Data Analytics
14 7 (5.83%) Cybersecurity
14 7 (5.83%) SaaS
14 7 (5.83%) Confirmit

Customer Analyst Skill Set
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 17 (14.17%) SAS
2 7 (5.83%) Apache
3 6 (5.00%) IIS
4 1 (0.83%) Exchange Server 2007
4 1 (0.83%) JBoss
4 1 (0.83%) MS Exchange
4 1 (0.83%) nginx
Applications
1 17 (14.17%) MS Excel
2 13 (10.83%) MS Office
3 3 (2.50%) MS PowerPoint
4 2 (1.67%) SPSS
Business Applications
1 2 (1.67%) Unica
2 1 (0.83%) Eloqua
2 1 (0.83%) SAP CRM
2 1 (0.83%) SAP ERP
2 1 (0.83%) SAP InfiniteInsight
2 1 (0.83%) SAP IS-U
2 1 (0.83%) SAP Oil and Gas
Cloud Services
1 7 (5.83%) SaaS
Communications & Networking
1 7 (5.83%) LAN
1 7 (5.83%) WAN
2 6 (5.00%) Internet
2 6 (5.00%) Intrusion Detection
2 6 (5.00%) Network Security
2 6 (5.00%) SMTP
3 2 (1.67%) Remote Desktop
3 2 (1.67%) TCP/IP
4 1 (0.83%) LDAP
Database & Business Intelligence
1 8 (6.67%) SQL Server
2 3 (2.50%) Big Data
3 2 (1.67%) Base SAS
4 1 (0.83%) BusinessObjects
4 1 (0.83%) Crystal Reports
4 1 (0.83%) Data Mining
4 1 (0.83%) Data Warehouse
4 1 (0.83%) Hadoop
4 1 (0.83%) MS Access
4 1 (0.83%) MySQL
4 1 (0.83%) SAS Enterprise Guide
4 1 (0.83%) SAS Enterprise Miner
4 1 (0.83%) SQL Server Integration Services
4 1 (0.83%) SQL Server Reporting Services
Development Applications
1 4 (3.33%) SQL Server Management Studio (SSMS)
General
1 33 (27.50%) Finance
2 21 (17.50%) Marketing
3 13 (10.83%) Retail
4 8 (6.67%) Banking
5 5 (4.17%) Financial Institution
6 4 (3.33%) French Language
7 3 (2.50%) Telecoms
8 2 (1.67%) Back Office
8 2 (1.67%) German Language
9 1 (0.83%) Billing
9 1 (0.83%) Electronics
9 1 (0.83%) Games
9 1 (0.83%) Investment Banking
9 1 (0.83%) Law
9 1 (0.83%) Legal
9 1 (0.83%) Manufacturing
Libraries, Frameworks & Software Standards
1 1 (0.83%) DHTML
1 1 (0.83%) HTML
1 1 (0.83%) LAMP
1 1 (0.83%) LEMP Stack
Miscellaneous
1 20 (16.67%) Analytical Skills
2 6 (5.00%) User Experience
3 5 (4.17%) Data Centre
3 5 (4.17%) Hedge funds
4 3 (2.50%) Computer Science
5 2 (1.67%) Credit Risk
5 2 (1.67%) Fixed Income
5 2 (1.67%) Management Information System
6 1 (0.83%) Blackberry
6 1 (0.83%) Cyberthreat
6 1 (0.83%) Digital Media
6 1 (0.83%) Driving Licence
6 1 (0.83%) FMCG
6 1 (0.83%) Foreign Exchange (FX)
6 1 (0.83%) iPhone
6 1 (0.83%) Mobile App
6 1 (0.83%) Smartphone
6 1 (0.83%) Social Media
Operating Systems
1 14 (11.67%) Windows
2 7 (5.83%) Linux
3 4 (3.33%) Windows 7
4 2 (1.67%) Unix
4 2 (1.67%) Windows Server
4 2 (1.67%) Windows Server 2003
4 2 (1.67%) Windows Server 2008
4 2 (1.67%) Windows Vista
5 1 (0.83%) Android
5 1 (0.83%) Apple iOS
Processes & Methodologies
1 26 (21.67%) Analytics
2 21 (17.50%) Customer Insight
3 17 (14.17%) CRM
4 13 (10.83%) Product Management
4 13 (10.83%) Service Management
5 9 (7.50%) Agile Software Development
5 9 (7.50%) Coaching
5 9 (7.50%) E-Commerce
5 9 (7.50%) Incident Management
5 9 (7.50%) Stakeholder Management
6 8 (6.67%) Mentoring
7 7 (5.83%) Business Development
7 7 (5.83%) Cybersecurity
7 7 (5.83%) Data Analytics
8 6 (5.00%) Actionable Insight
8 6 (5.00%) Business Analysis
8 6 (5.00%) Data Analysis
8 6 (5.00%) Line Management
8 6 (5.00%) Mathematics
9 5 (4.17%) Data Management
Programming Languages
1 45 (37.50%) SQL
2 6 (5.00%) R
3 4 (3.33%) Python
4 3 (2.50%) VBA
5 1 (0.83%) Java
5 1 (0.83%) JavaScript
5 1 (0.83%) PHP
Qualifications
1 24 (20.00%) Degree
2 1 (0.83%) SAS Certification
Quality Assurance & Compliance
1 19 (15.83%) SLA
2 9 (7.50%) QA
3 1 (0.83%) Actionable Recommendations
System Software
1 6 (5.00%) IMail Server
2 1 (0.83%) Active Directory
Systems Management
1 5 (4.17%) EMC NetWorker
2 1 (0.83%) SCCM
Vendors
1 29 (24.17%) Microsoft
2 7 (5.83%) Confirmit
3 2 (1.67%) Alterian
3 2 (1.67%) IBM
3 2 (1.67%) SAP
3 2 (1.67%) Tableau
4 1 (0.83%) Citrix
4 1 (0.83%) iManage
4 1 (0.83%) Interwoven
4 1 (0.83%) Salesforce.com
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