Period
to 23 November 2017

The median annual salary for a Service Desk Manager was £29,250 in advertised job vacancies in the South West during the 6 months to 23 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Manager
England > South West
6 months to
23 Nov 2017
Same period 2016 Same period 2015
Rank 325 323 326
Rank change year-on-year -2 +3 -18
Permanent jobs requiring a Service Desk Manager 14 24 32
As % of all permanent IT jobs advertised in the South West 0.14% 0.22% 0.27%
As % of the Job Titles category 0.14% 0.23% 0.28%
Number of salaries quoted 14 23 30
South West median annual salary £29,250 £35,000 £40,000
Median salary % change year-on-year -16.43% -12.50% +6.67%
10th Percentile £28,000 £31,250 £31,000
90th Percentile £39,438 £48,500 £43,875
England median annual salary £42,500 £42,500 £43,750
% change year-on-year - -2.86% +9.38%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the South West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
South West
Permanent vacancies in the South West with a recognized job title 10021 10579 11485
% of permanent IT jobs with a recognized job title 97.54% 96.97% 97.11%
Number of salaries quoted 8298 8927 9726
South West median annual salary £40,000 £40,000 £39,000
Median salary % change year-on-year - +2.56% +4.00%
10th Percentile £24,500 £24,750 £23,500
90th Percentile £62,500 £62,500 £62,500
England median annual salary £50,000 £47,500 £46,377
% change year-on-year +5.26% +2.42% +3.06%

Service Desk Manager
Job Vacancy Trend in the South West

Job postings that featured Service Desk Manager in the job title as a percentage of all IT jobs advertised in the South West.

Job vacancy trend for Service Desk Manager in the South West

Service Desk Manager
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Manager in the South West.

Salary trend for Service Desk Manager in the South West

Service Desk Manager
Salary Histogram in the South West

The salary distribution of IT jobs citing Service Desk Manager in the South West over the 6 months to 23 November 2017.

Salary histogram for Service Desk Manager in the South West

Service Desk Manager
Job Locations in the South West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Manager within the South West region over the 6 months to 23 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Dorset - 12 £29,250 -
Wiltshire -1 1 £40,000 +23.08%
Somerset - 1 £24,000 -
Service Desk Manager
England

Service Desk Manager Skill Set
Top 18 Co-occurring IT Skills in the South West

For the 6 months to 23 November 2017, Service Desk Manager job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the South West region featuring Service Desk Manager in the job title.

1 12 (85.71%) ITIL
2 9 (64.29%) Active Directory
3 8 (57.14%) Windows
3 8 (57.14%) Change Management
3 8 (57.14%) Line Management
3 8 (57.14%) Windows Server
3 8 (57.14%) Driving Licence
4 4 (28.57%) SLA
5 3 (21.43%) ITIL Certification
6 1 (7.14%) SMS
6 1 (7.14%) VoIP
6 1 (7.14%) Service Delivery
6 1 (7.14%) ISO/IEC 20000
6 1 (7.14%) Google
6 1 (7.14%) Incident Management
6 1 (7.14%) Service Desk Management
6 1 (7.14%) Google Cloud Platform
6 1 (7.14%) PowerShell

Service Desk Manager Skill Set
Co-occurring IT Skills in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Cloud Services
1 1 (7.14%) Google Cloud Platform
Communications & Networking
1 1 (7.14%) SMS
1 1 (7.14%) VoIP
Miscellaneous
1 8 (57.14%) Driving Licence
Operating Systems
1 8 (57.14%) Windows
1 8 (57.14%) Windows Server
Processes & Methodologies
1 12 (85.71%) ITIL
2 8 (57.14%) Change Management
2 8 (57.14%) Line Management
3 1 (7.14%) Incident Management
3 1 (7.14%) Service Delivery
3 1 (7.14%) Service Desk Management
Programming Languages
1 1 (7.14%) PowerShell
Qualifications
1 3 (21.43%) ITIL Certification
Quality Assurance & Compliance
1 4 (28.57%) SLA
2 1 (7.14%) ISO/IEC 20000
System Software
1 9 (64.29%) Active Directory
Vendors
1 1 (7.14%) Google