ITIL Job Trends in the South West

ITIL (Information Technology Infrastructure Library)
England > South West

The table below provides summary statistics and salary benchmarking for jobs advertised in the South West requiring ITIL skills. It covers permanent job vacancies from the 6 months leading up to 23 January 2026, with comparisons to the same periods in the previous two years.

6 months to
23 Jan 2026
Same period 2025 Same period 2024
Rank 51 33 32
Rank change year-on-year -18 -1 +6
Permanent jobs citing ITIL 162 250 366
As % of all permanent jobs in the South West 3.06% 6.18% 6.54%
As % of the Processes & Methodologies category 4.30% 7.17% 7.36%
Number of salaries quoted 120 149 306
10th Percentile £27,713 £30,000 £28,000
25th Percentile £30,750 £30,875 £32,750
Median annual salary (50th Percentile) £36,750 £45,000 £47,500
Median % change year-on-year -18.33% -5.26% +5.56%
75th Percentile £57,500 £57,500 £60,000
90th Percentile £68,750 £68,568 £65,000
England median annual salary £50,000 £50,000 £50,000
% change year-on-year - - +2.56%

All Process & Methodology Skills
South West

ITIL falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in the South West.

Permanent vacancies with a requirement for process or methodology skills 3,769 3,489 4,976
As % of all permanent jobs advertised in the South West 71.10% 86.19% 88.94%
Number of salaries quoted 2,553 1,719 3,809
10th Percentile £28,050 £30,850 £29,990
25th Percentile £35,000 £41,250 £40,000
Median annual salary (50th Percentile) £50,000 £55,000 £52,396
Median % change year-on-year -9.09% +4.97% +2.65%
75th Percentile £67,500 £68,750 £67,500
90th Percentile £80,000 £81,250 £80,000
England median annual salary £55,000 £60,000 £57,500
% change year-on-year -8.33% +4.35% -8.00%

ITIL
Job Vacancy Trend in the South West

Historical trend showing the proportion of permanent IT job postings citing ITIL relative to all permanent IT jobs advertised in the South West.

ITIL job vacancy trend in the South West

ITIL
Salary Trend in the South West

Salary distribution trend for jobs in the South West citing ITIL.

Salary distribution trend for jobs in the South West citing ITIL

ITIL
Salary Histogram in the South West

Salary distribution for jobs citing ITIL in the South West over the 6 months to 23 January 2026.

Salary histogram for ITIL in the South West

ITIL
Job Locations in the South West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITIL within the South West region over the 6 months to 23 January 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Wiltshire -3 52 £55,000 +22.22% 23
Gloucestershire +14 26 £51,250 -18.97% 11
Devon +9 25 £31,500 -10.04% 9
Somerset -10 24 £38,000 -20.00% 6
Bristol -46 24 £45,500 -10.78% 9
Dorset -17 6 £36,500 -32.95% 6
Cornwall -17 4 £29,875 -23.40% 4
Avon - 1 £52,500 - 6
ITIL
England

ITIL
Co-Occurring Skills & Capabilities in the South West by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 27 (16.67%) SharePoint
2 15 (9.26%) Microsoft Exchange
3 3 (1.85%) IIS
4 2 (1.23%) Confluence
Applications
1 42 (25.93%) Microsoft Office
2 3 (1.85%) Microsoft Excel
2 3 (1.85%) MS Visio
3 2 (1.23%) Microsoft Project
Business Applications
1 2 (1.23%) Remedy ITSM
1 2 (1.23%) Visualfiles
2 1 (0.62%) assyst
2 1 (0.62%) Dynamics CRM
Cloud Services
1 83 (51.23%) Microsoft 365
2 67 (41.36%) Azure
3 31 (19.14%) Entra ID
4 16 (9.88%) AWS
5 14 (8.64%) OneDrive
6 6 (3.70%) OpenShift
7 5 (3.09%) Google Workspace
8 3 (1.85%) Azure Key Vault
8 3 (1.85%) SaaS
9 2 (1.23%) Azure AKS
9 2 (1.23%) Azure DevOps
9 2 (1.23%) IaaS
9 2 (1.23%) Power Platform
10 1 (0.62%) Azure Monitor
10 1 (0.62%) Azure Storage
10 1 (0.62%) Dynamics 365
10 1 (0.62%) Microsoft Copilot
10 1 (0.62%) Mimecast
Communications & Networking
1 41 (25.31%) DNS
2 30 (18.52%) DHCP
3 19 (11.73%) Firewall
4 14 (8.64%) TCP/IP
5 11 (6.79%) VoIP
6 10 (6.17%) LAN
7 9 (5.56%) VLAN
8 8 (4.94%) DKIM
8 8 (4.94%) DMARC
8 8 (4.94%) VPN
8 8 (4.94%) Wi-Fi
9 7 (4.32%) WAN
10 6 (3.70%) IPsec
11 5 (3.09%) Network Security
12 4 (2.47%) Remote Desktop
12 4 (2.47%) VSAN
13 3 (1.85%) Cisco IOS
13 3 (1.85%) HTTP
13 3 (1.85%) Internet
13 3 (1.85%) Wireless
Database & Business Intelligence
1 4 (2.47%) SQL Server
2 3 (1.85%) Amazon RDS
2 3 (1.85%) MySQL
3 2 (1.23%) Power BI
4 1 (0.62%) Azure SQL Database
Development Applications
1 5 (3.09%) Git
1 5 (3.09%) JIRA
General
1 85 (52.47%) Social Skills
2 21 (12.96%) Back Office
3 19 (11.73%) Finance
4 13 (8.02%) Organisational Skills
5 12 (7.41%) Law
6 10 (6.17%) Analytical Skills
7 8 (4.94%) Manufacturing
7 8 (4.94%) Retail
8 7 (4.32%) Public Sector
9 5 (3.09%) Documentation Skills
9 5 (3.09%) Telecoms
10 4 (2.47%) Dutch Language
10 4 (2.47%) French Language
10 4 (2.47%) Inclusion and Diversity
10 4 (2.47%) Local Government
10 4 (2.47%) Marketing
10 4 (2.47%) Spanish Language
11 3 (1.85%) Electronics
11 3 (1.85%) Police
12 2 (1.23%) Aerospace
Job Titles
1 40 (24.69%) Support Engineer
2 36 (22.22%) IT Support
3 28 (17.28%) Analyst
4 22 (13.58%) Support Analyst
5 21 (12.96%) 2nd Line Support
5 21 (12.96%) Desktop Engineer
5 21 (12.96%) Desktop Support
5 21 (12.96%) Desktop Support Engineer
5 21 (12.96%) Site Engineer
6 16 (9.88%) IT Analyst
6 16 (9.88%) Lead
7 14 (8.64%) 2nd Line Engineer
7 14 (8.64%) 3rd Line Engineer
7 14 (8.64%) IT Engineer
7 14 (8.64%) IT Support Analyst
8 13 (8.02%) 2nd Line Support Engineer
8 13 (8.02%) IT Support Engineer
9 10 (6.17%) Senior
10 9 (5.56%) Administrator
10 9 (5.56%) IT Technician
Libraries, Frameworks & Software Standards
1 1 (0.62%) ARM Templates
Miscellaneous
1 24 (14.81%) Driving Licence
2 9 (5.56%) CMDB
3 6 (3.70%) Data Centre
4 5 (3.09%) Management Information System
5 4 (2.47%) Enterprise Software
5 4 (2.47%) Microsoft Licensing
5 4 (2.47%) Onboarding
6 3 (1.85%) Analytical Mindset
6 3 (1.85%) Clustering
6 3 (1.85%) Cyber Kill Chain
6 3 (1.85%) Cyber Threat
6 3 (1.85%) e-Learning
6 3 (1.85%) Operational Technology
6 3 (1.85%) Security Operations Centre
6 3 (1.85%) Self-Motivation
7 2 (1.23%) PMI
7 2 (1.23%) Product Ownership
7 2 (1.23%) Smartphone
8 1 (0.62%) CCTV
8 1 (0.62%) Linux Command Line
Operating Systems
1 90 (55.56%) Windows
2 44 (27.16%) Windows Server
3 32 (19.75%) Windows 10
4 22 (13.58%) Linux
5 11 (6.79%) Mac OS
6 6 (3.70%) Windows Server 2016
7 5 (3.09%) CentOS
7 5 (3.09%) Red Hat Enterprise Linux
8 4 (2.47%) Windows Server 2019
9 3 (1.85%) Android
9 3 (1.85%) CoreOS
9 3 (1.85%) Unix
10 1 (0.62%) VMS
Processes & Methodologies
1 61 (37.65%) Continuous Improvement
2 57 (35.19%) Customer Service
3 49 (30.25%) Problem-Solving
4 39 (24.07%) Service Delivery
4 39 (24.07%) Service Management
5 38 (23.46%) Cybersecurity
6 31 (19.14%) ITSM
7 26 (16.05%) Customer Experience
8 25 (15.43%) Mentoring
9 24 (14.81%) Asset Management
10 23 (14.20%) Project Delivery
11 22 (13.58%) People Management
11 22 (13.58%) Software Deployment
12 21 (12.96%) Analytics
12 21 (12.96%) Customer Acquisition
12 21 (12.96%) Patch Management
12 21 (12.96%) Ticket Management
13 15 (9.26%) Project Management
14 14 (8.64%) Migration
14 14 (8.64%) Root Cause Analysis
Programming Languages
1 37 (22.84%) PowerShell
2 7 (4.32%) Bash
3 6 (3.70%) Python
3 6 (3.70%) SQL
4 1 (0.62%) JavaScript
Qualifications
1 60 (37.04%) Security Cleared
2 47 (29.01%) Degree
3 45 (27.78%) SC Cleared
4 21 (12.96%) CTC Cleared
5 17 (10.49%) Microsoft Certification
6 14 (8.64%) ITIL Foundation Certificate
7 12 (7.41%) A+ Certification
8 11 (6.79%) DV Cleared
9 9 (5.56%) Cisco Certification
9 9 (5.56%) Network+ Certification
10 8 (4.94%) Azure Certification
11 6 (3.70%) Computer Science Degree
11 6 (3.70%) MCP
12 5 (3.09%) CCIE
12 5 (3.09%) MCITP
13 4 (2.47%) CCNA
13 4 (2.47%) ITIL Certification
14 3 (1.85%) ACMT
14 3 (1.85%) BPSS Clearance
14 3 (1.85%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 34 (20.99%) SLA
2 7 (4.32%) ISO/IEC 27001
3 6 (3.70%) Cyber Essentials
3 6 (3.70%) GDPR
4 3 (1.85%) ISO/IEC 27005
4 3 (1.85%) NIST
4 3 (1.85%) QA
5 1 (0.62%) Accessibility
5 1 (0.62%) GRC
5 1 (0.62%) ISO 9001
5 1 (0.62%) NCSC
5 1 (0.62%) PMO
System Software
1 47 (29.01%) Active Directory
2 17 (10.49%) Hyper-V
3 10 (6.17%) VMware Infrastructure
4 5 (3.09%) vSphere
5 3 (1.85%) Docker
5 3 (1.85%) VMware ESXi
6 1 (0.62%) Virtual Desktop
6 1 (0.62%) Virtual Machines
6 1 (0.62%) VMware NSX
Systems Management
1 24 (14.81%) Microsoft Intune
2 12 (7.41%) SCCM
3 5 (3.09%) Nagios
3 5 (3.09%) SCVMM
4 4 (2.47%) Kubernetes
4 4 (2.47%) McAfee ePO
5 3 (1.85%) Autotask
5 3 (1.85%) Jamf Pro
5 3 (1.85%) vCenter Server
6 2 (1.23%) Terraform
7 1 (0.62%) Ansible
7 1 (0.62%) Nessus
7 1 (0.62%) Puppet
7 1 (0.62%) Single Sign-On
7 1 (0.62%) VxRail
Vendors
1 70 (43.21%) Microsoft
2 40 (24.69%) Cisco
3 14 (8.64%) VMware
4 9 (5.56%) Apple
4 9 (5.56%) ServiceNow
4 9 (5.56%) Veeam
5 6 (3.70%) arcserve
5 6 (3.70%) F5
5 6 (3.70%) Fortinet
5 6 (3.70%) Red Hat
6 5 (3.09%) CheckPoint
6 5 (3.09%) Oracle
7 4 (2.47%) McAfee
7 4 (2.47%) Sophos
8 3 (1.85%) Datto
8 3 (1.85%) SAP
8 3 (1.85%) SolarWinds
8 3 (1.85%) Ubiquiti
9 2 (1.23%) Starlink
9 2 (1.23%) TP-LINK