Period
to 18 February 2018

The median annual salary for a Service Desk Manager was £45,000 in advertised job vacancies in England during the 6 months to 18 February 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Manager
UK > England
6 months to
18 Feb 2018
Same period 2017 Same period 2016
Rank 916 960 889
Rank change year-on-year +44 -71 +19
Permanent jobs requiring a Service Desk Manager 251 196 366
As % of all permanent IT jobs advertised in England 0.15% 0.12% 0.18%
As % of the Job Titles category 0.16% 0.12% 0.19%
Number of salaries quoted 218 181 319
England median annual salary £45,000 £42,500 £45,000
Median salary % change year-on-year +5.88% -5.56% +12.50%
10th Percentile £31,250 £31,250 £32,650
90th Percentile £60,000 £67,500 £57,500
UK median annual salary £45,000 £42,500 £45,000
% change year-on-year +5.88% -5.56% +12.50%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
England
Permanent vacancies in England with a recognized job title 156,888 159,015 191,571
% of permanent IT jobs with a recognized job title 96.22% 96.49% 96.71%
Number of salaries quoted 129,578 133,074 161,753
England median annual salary £50,000 £47,500 £47,500
Median salary % change year-on-year +5.26% - +5.56%
10th Percentile £27,500 £27,500 £26,750
90th Percentile £80,000 £77,500 £76,250
UK median annual salary £50,000 £47,500 £46,000
% change year-on-year +5.26% +3.26% +2.22%

Service Desk Manager
Job Vacancy Trend in England

Job postings that featured Service Desk Manager in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for Service Desk Manager in England

Service Desk Manager
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Manager in England.

Salary trend for Service Desk Manager in England

Service Desk Manager
Salary Histogram in England

The salary distribution of IT jobs citing Service Desk Manager in England over the 6 months to 18 February 2018.

Salary histogram for Service Desk Manager in England

Service Desk Manager
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Manager within the England region over the 6 months to 18 February 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +29 120 £47,500 -5.00% 7
South East +39 63 £47,500 +11.76% 7
North of England +6 29 £35,000 -12.50% 8
Midlands +15 25 £45,000 +33.33% 4
West Midlands +21 19 £50,250 +45.65% 4
Yorkshire +20 17 £35,000 - 1
South West +1 9 £52,500 +61.54% 4
North West -21 9 £42,500 -5.56% 7
East of England -5 7 £58,750 +42.42% 1
East Midlands +24 6 £32,500 +3.17%
North East - 3 £42,500 -
Service Desk Manager
UK

Service Desk Manager Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 18 February 2018, Service Desk Manager job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring Service Desk Manager in the job title.

1 199 (79.28%) ITIL
2 116 (46.22%) Windows
3 102 (40.64%) Service Delivery
4 85 (33.86%) SLA
5 74 (29.48%) Microsoft
6 69 (27.49%) Windows 7
7 67 (26.69%) Microsoft Office
8 59 (23.51%) Incident Management
9 58 (23.11%) Service Desk Management
10 56 (22.31%) Active Directory
11 53 (21.12%) ITIL Certification
12 52 (20.72%) Finance
13 51 (20.32%) Service Management
14 41 (16.33%) Mentoring
14 41 (16.33%) Windows 10
15 37 (14.74%) ITIL V3
16 36 (14.34%) Legal
17 33 (13.15%) Law
17 33 (13.15%) Office 365
17 33 (13.15%) Line Management
18 31 (12.35%) Problem Management
19 30 (11.95%) QA
20 29 (11.55%) Retail
20 29 (11.55%) Continuous Improvement
21 27 (10.76%) VMware
22 26 (10.36%) Time Management
23 25 (9.96%) ITSM
24 22 (8.76%) Citrix
25 21 (8.37%) Windows Server 2008
25 21 (8.37%) Coaching

Service Desk Manager Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (3.98%) MS Exchange
2 5 (1.99%) Exchange Server 2010
2 5 (1.99%) SharePoint
3 4 (1.59%) Exchange Server 2013
3 4 (1.59%) IBM Notes
4 2 (0.80%) Skype for Business
Applications
1 67 (26.69%) Microsoft Office
Business Applications
1 2 (0.80%) SAP BPC
1 2 (0.80%) SAP ERP
Cloud Services
1 33 (13.15%) Office 365
2 7 (2.79%) Microsoft Azure
3 3 (1.20%) IaaS
3 3 (1.20%) PaaS
4 1 (0.40%) Google Cloud Platform
Communications & Networking
1 7 (2.79%) DNS
1 7 (2.79%) VoIP
2 6 (2.39%) Firewall
2 6 (2.39%) VPN
3 4 (1.59%) SMS
4 2 (0.80%) 3G
4 2 (0.80%) ADSL
4 2 (0.80%) Broadband
4 2 (0.80%) Skype
4 2 (0.80%) Wi-Fi
4 2 (0.80%) Wireless
5 1 (0.40%) Cisco IPT
5 1 (0.40%) DHCP
5 1 (0.40%) Internet
5 1 (0.40%) IP Telephony
5 1 (0.40%) LAN
5 1 (0.40%) SAN
5 1 (0.40%) VLAN
5 1 (0.40%) WAN
5 1 (0.40%) WLAN
Database & Business Intelligence
1 2 (0.80%) OLAP
Development Applications
1 3 (1.20%) JIRA
General
1 52 (20.72%) Finance
2 36 (14.34%) Legal
3 33 (13.15%) Law
4 29 (11.55%) Retail
5 5 (1.99%) Advertising
6 4 (1.59%) German Language
6 4 (1.59%) Marketing
7 3 (1.20%) Banking
8 2 (0.80%) Retail Banking
9 1 (0.40%) Billing
9 1 (0.40%) Games
9 1 (0.40%) Local Government
9 1 (0.40%) Telecoms
Miscellaneous
1 14 (5.58%) Analytical Skills
2 11 (4.38%) Management Information System
3 9 (3.59%) Driving Licence
4 4 (1.59%) Fat Client
4 4 (1.59%) Thin Client
5 3 (1.20%) Fintech
6 2 (0.80%) Blackberry
6 2 (0.80%) Client/Server
6 2 (0.80%) iPhone
6 2 (0.80%) User Experience
7 1 (0.40%) CMDB
7 1 (0.40%) Computer Science
7 1 (0.40%) Data Centre
7 1 (0.40%) Foreign Exchange (FX)
7 1 (0.40%) iPad
7 1 (0.40%) Mobile Payment
7 1 (0.40%) Virtual Team
7 1 (0.40%) Xbox
Operating Systems
1 116 (46.22%) Windows
2 69 (27.49%) Windows 7
3 41 (16.33%) Windows 10
4 21 (8.37%) Windows Server 2008
5 19 (7.57%) Windows Server
6 11 (4.38%) Windows Server 2012
7 10 (3.98%) Windows 8
8 9 (3.59%) Mac OS X
8 9 (3.59%) Windows Server 2003
9 7 (2.79%) Windows XP
10 2 (0.80%) Android
10 2 (0.80%) Linux
11 1 (0.40%) Apple iOS
11 1 (0.40%) Windows Phone
Processes & Methodologies
1 199 (79.28%) ITIL
2 102 (40.64%) Service Delivery
3 59 (23.51%) Incident Management
4 58 (23.11%) Service Desk Management
5 51 (20.32%) Service Management
6 41 (16.33%) Mentoring
7 37 (14.74%) ITIL V3
8 33 (13.15%) Line Management
9 31 (12.35%) Problem Management
10 29 (11.55%) Continuous Improvement
11 26 (10.36%) Time Management
12 25 (9.96%) ITSM
13 21 (8.37%) Coaching
14 19 (7.57%) Change Management
15 18 (7.17%) Project Management
16 15 (5.98%) Process Improvement
16 15 (5.98%) Stakeholder Management
17 13 (5.18%) Supplier Management
18 11 (4.38%) PRINCE2
19 9 (3.59%) Statistics
Programming Languages
1 5 (1.99%) PowerShell
2 4 (1.59%) SQL
3 1 (0.40%) C
Qualifications
1 53 (21.12%) ITIL Certification
2 19 (7.57%) Degree
3 9 (3.59%) Microsoft Certification
4 7 (2.79%) DBS Check
5 4 (1.59%) CCNA
5 4 (1.59%) Cisco Certification
5 4 (1.59%) MCSA
6 3 (1.20%) MCP
6 3 (1.20%) MCSE
7 2 (0.80%) MCITP
7 2 (0.80%) PRINCE2 Certification
8 1 (0.40%) MCTS
8 1 (0.40%) Security Cleared
Quality Assurance & Compliance
1 85 (33.86%) SLA
2 30 (11.95%) QA
3 4 (1.59%) COBIT
System Software
1 56 (22.31%) Active Directory
2 9 (3.59%) VMware Infrastructure
3 7 (2.79%) Xen
3 7 (2.79%) XenServer
4 6 (2.39%) Virtual Desktop
4 6 (2.39%) XenApp
5 2 (0.80%) Hyper-V
6 1 (0.40%) Microsoft App-V
6 1 (0.40%) Terminal Services
6 1 (0.40%) VMware ESXi
Systems Management
1 8 (3.19%) SCCM
2 4 (1.59%) Jamf Pro
3 1 (0.40%) SAP Afaria
3 1 (0.40%) Systems Management Server (SMS)
Vendors
1 74 (29.48%) Microsoft
2 27 (10.76%) VMware
3 22 (8.76%) Citrix
4 16 (6.37%) Apple
5 14 (5.58%) Cisco
6 10 (3.98%) HP
7 6 (2.39%) Avaya
8 5 (1.99%) ConnectWise
8 5 (1.99%) Mitel
9 4 (1.59%) Lotus
10 3 (1.20%) Capita
10 3 (1.20%) Remedy
11 2 (0.80%) Dell
11 2 (0.80%) DocuSign
11 2 (0.80%) Polycom
11 2 (0.80%) SAP
11 2 (0.80%) ServiceNow
11 2 (0.80%) Sophos
11 2 (0.80%) Symantec
12 1 (0.40%) Snow