Period
to 27 May 2018

The median annual salary for a Service Desk Manager was £46,000 in advertised job vacancies in England during the 6 months to 27 May 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Manager
UK > England
6 months to
27 May 2018
Same period 2017 Same period 2016
Rank 892 895 942
Rank change year-on-year +3 +47 -52
Permanent jobs requiring a Service Desk Manager 256 246 308
As % of all permanent IT jobs advertised in England 0.16% 0.15% 0.16%
As % of the Job Titles category 0.16% 0.16% 0.17%
Number of salaries quoted 213 212 275
England median annual salary £46,000 £40,500 £45,000
Median salary % change year-on-year +13.58% -10.00% +7.14%
10th Percentile £31,000 £31,250 £32,850
90th Percentile £57,500 £63,625 £56,200
UK median annual salary £42,500 £40,500 £45,000
% change year-on-year +4.94% -10.00% +7.14%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
England
Permanent vacancies in England with a recognized job title 155,426 155,087 182,356
% of permanent IT jobs with a recognized job title 96.37% 96.47% 96.66%
Number of salaries quoted 127,124 129,299 154,756
England median annual salary £50,000 £47,500 £47,500
Median salary % change year-on-year +5.26% - +5.56%
10th Percentile £27,500 £27,500 £26,750
90th Percentile £81,250 £77,500 £76,250
UK median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

Service Desk Manager
Job Vacancy Trend in England

Job postings that featured Service Desk Manager in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for Service Desk Manager in England

Service Desk Manager
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Manager in England.

Salary trend for Service Desk Manager in England

Service Desk Manager
Salary Histogram in England

The salary distribution of IT jobs citing Service Desk Manager in England over the 6 months to 27 May 2018.

Salary histogram for Service Desk Manager in England

Service Desk Manager
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Manager within the England region over the 6 months to 27 May 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +4 104 £47,250 -5.50% 7
South East +12 62 £47,500 +15.85% 7
North of England -2 33 £32,500 -13.33% 7
Midlands +19 23 £53,000 +57.04%
West Midlands +5 21 £53,500 +55.07%
South West -10 20 £52,500 +44.83%
East of England +3 16 £47,500 +5.56%
North East - 13 £35,000 - 3
Yorkshire +26 11 £30,000 -25.00% 2
North West -26 9 £31,250 -16.67% 2
East Midlands -5 2 £32,500 +3.17%
Service Desk Manager
UK

Service Desk Manager Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 27 May 2018, Service Desk Manager job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring Service Desk Manager in the job title.

1 214 (83.59%) ITIL
2 127 (49.61%) Windows
3 99 (38.67%) SLA
4 96 (37.50%) Service Delivery
5 81 (31.64%) Windows 7
6 74 (28.91%) Microsoft Office
7 73 (28.52%) Active Directory
8 63 (24.61%) Finance
9 62 (24.22%) Microsoft
10 59 (23.05%) Service Management
11 57 (22.27%) ITIL Certification
11 57 (22.27%) Service Desk Management
12 42 (16.41%) Office 365
12 42 (16.41%) Incident Management
13 41 (16.02%) Windows 10
14 38 (14.84%) Legal
15 37 (14.45%) Line Management
16 36 (14.06%) QA
17 35 (13.67%) Law
18 34 (13.28%) Retail
18 34 (13.28%) ITIL V3
19 33 (12.89%) Mentoring
19 33 (12.89%) Coaching
20 30 (11.72%) Time Management
21 29 (11.33%) Continuous Improvement
22 28 (10.94%) Citrix
23 26 (10.16%) Project Management
23 26 (10.16%) Problem Management
23 26 (10.16%) Problem-Solving
24 22 (8.59%) Performance Management

Service Desk Manager Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 17 (6.64%) MS Exchange
2 9 (3.52%) SharePoint
3 7 (2.73%) IBM Notes
4 6 (2.34%) Exchange Server 2010
5 5 (1.95%) Skype for Business
6 3 (1.17%) Exchange Server 2013
Applications
1 74 (28.91%) Microsoft Office
2 11 (4.30%) Microsoft Excel
3 5 (1.95%) Microsoft PowerPoint
4 1 (0.39%) AutoCAD
Business Applications
1 2 (0.78%) Remedy ITSM
1 2 (0.78%) SAP BPC
1 2 (0.78%) SAP ERP
Cloud Services
1 42 (16.41%) Office 365
2 5 (1.95%) Microsoft Azure
3 2 (0.78%) Cloud Computing
4 1 (0.39%) Amazon AWS
4 1 (0.39%) IaaS
4 1 (0.39%) PaaS
4 1 (0.39%) SaaS
Communications & Networking
1 10 (3.91%) Skype
2 7 (2.73%) Wireless
3 6 (2.34%) LAN
3 6 (2.34%) WAN
4 5 (1.95%) Firewall
4 5 (1.95%) SMS
5 3 (1.17%) VoIP
5 3 (1.17%) VPN
5 3 (1.17%) Wi-Fi
6 2 (0.78%) Structured Cabling
6 2 (0.78%) TCP/IP
7 1 (0.39%) 3G
7 1 (0.39%) 4G
7 1 (0.39%) Cisco IPT
7 1 (0.39%) DHCP
7 1 (0.39%) DNS
7 1 (0.39%) Ethernet
7 1 (0.39%) IP Telephony
Database & Business Intelligence
1 2 (0.78%) OLAP
2 1 (0.39%) MS Access
2 1 (0.39%) SQL Server
Development Applications
1 1 (0.39%) JIRA
General
1 63 (24.61%) Finance
2 38 (14.84%) Legal
3 35 (13.67%) Law
4 34 (13.28%) Retail
5 11 (4.30%) Marketing
6 8 (3.13%) Back Office
7 7 (2.73%) German Language
8 4 (1.56%) Retail Banking
9 3 (1.17%) Billing
10 2 (0.78%) Automotive
10 2 (0.78%) Banking
10 2 (0.78%) Telecoms
11 1 (0.39%) Local Government
11 1 (0.39%) Publishing
Libraries, Frameworks & Software Standards
1 2 (0.78%) Flash
2 1 (0.39%) REST
2 1 (0.39%) Web Services
Miscellaneous
1 22 (8.59%) Analytical Skills
2 9 (3.52%) Blackberry
3 8 (3.13%) Fintech
4 7 (2.73%) iPhone
4 7 (2.73%) User Experience
5 6 (2.34%) Enterprise Software
5 6 (2.34%) Self-Motivation
6 5 (1.95%) Fat Client
6 5 (1.95%) Thin Client
7 4 (1.56%) Driving Licence
7 4 (1.56%) iPad
7 4 (1.56%) Management Information System
8 2 (0.78%) CCTV
8 2 (0.78%) Client/Server
9 1 (0.39%) Analytical Mindset
9 1 (0.39%) Data Centre
9 1 (0.39%) Derivative
9 1 (0.39%) Digital Signage
9 1 (0.39%) Mobile Payment
9 1 (0.39%) OTC Derivatives
Operating Systems
1 127 (49.61%) Windows
2 81 (31.64%) Windows 7
3 41 (16.02%) Windows 10
4 18 (7.03%) Windows Server
5 10 (3.91%) Windows 8
5 10 (3.91%) Windows Server 2008
6 8 (3.13%) Windows XP
7 7 (2.73%) Apple iOS
7 7 (2.73%) Mac OS X
8 6 (2.34%) Windows Server 2003
8 6 (2.34%) Windows Server 2012
9 5 (1.95%) Android
10 4 (1.56%) Linux
10 4 (1.56%) Windows Phone
11 3 (1.17%) Unix
Processes & Methodologies
1 214 (83.59%) ITIL
2 96 (37.50%) Service Delivery
3 59 (23.05%) Service Management
4 57 (22.27%) Service Desk Management
5 42 (16.41%) Incident Management
6 37 (14.45%) Line Management
7 34 (13.28%) ITIL V3
8 33 (12.89%) Coaching
8 33 (12.89%) Mentoring
9 30 (11.72%) Time Management
10 29 (11.33%) Continuous Improvement
11 26 (10.16%) Problem Management
11 26 (10.16%) Problem-Solving
11 26 (10.16%) Project Management
12 22 (8.59%) Performance Management
13 20 (7.81%) Stakeholder Management
13 20 (7.81%) Supplier Management
14 19 (7.42%) ITSM
15 15 (5.86%) Statistics
16 14 (5.47%) Process Improvement
Programming Languages
1 19 (7.42%) C
2 4 (1.56%) PowerShell
2 4 (1.56%) SQL
Qualifications
1 57 (22.27%) ITIL Certification
2 18 (7.03%) Degree
3 12 (4.69%) Microsoft Certification
4 10 (3.91%) ITIL Foundation Certificate
5 4 (1.56%) DBS Check
5 4 (1.56%) MCITP
5 4 (1.56%) MCP
5 4 (1.56%) MCSE
6 3 (1.17%) CCNA
6 3 (1.17%) Cisco Certification
6 3 (1.17%) MCSA
6 3 (1.17%) Security Cleared
7 2 (0.78%) ISEB
7 2 (0.78%) MCTS
7 2 (0.78%) NVQ Level 3
7 2 (0.78%) SC Cleared
8 1 (0.39%) CCNP
8 1 (0.39%) PRINCE2 Certification
Quality Assurance & Compliance
1 99 (38.67%) SLA
2 36 (14.06%) QA
3 7 (2.73%) COBIT
4 2 (0.78%) GDPR
5 1 (0.39%) ISO/IEC 20000
5 1 (0.39%) ISO/IEC 27001
5 1 (0.39%) PCI DSS
System Software
1 73 (28.52%) Active Directory
2 8 (3.13%) Virtual Desktop
3 6 (2.34%) Xen
3 6 (2.34%) XenServer
4 4 (1.56%) Hyper-V
4 4 (1.56%) Microsoft App-V
4 4 (1.56%) VMware Infrastructure
5 2 (0.78%) Terminal Services
5 2 (0.78%) VMware ESXi
Systems Management
1 20 (7.81%) SCCM
2 7 (2.73%) Jamf Pro
3 6 (2.34%) WSUS
4 2 (0.78%) SCOM
5 1 (0.39%) Systems Management Server (SMS)
Vendors
1 62 (24.22%) Microsoft
2 28 (10.94%) Citrix
3 17 (6.64%) Apple
4 16 (6.25%) VMware
5 13 (5.08%) ServiceNow
6 10 (3.91%) Cisco
7 7 (2.73%) iManage
7 7 (2.73%) Lotus
8 6 (2.34%) ConnectWise
9 4 (1.56%) Remedy
10 3 (1.17%) HP
10 3 (1.17%) Mitel
10 3 (1.17%) Xerox
11 2 (0.78%) Cadence
11 2 (0.78%) Dell
11 2 (0.78%) DocuSign
11 2 (0.78%) SAP
11 2 (0.78%) Sony
12 1 (0.39%) McAfee
12 1 (0.39%) Micro Focus