The median annual salary for a Service Desk Manager was £40,000 in advertised job vacancies in England during the 3 months to 23 June 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Manager
UK / England
3 months to
23 Jun 2017
Same period 2016 Same period 2015
Rank 707 787 757
Rank change year-on-year +80 -30  
Permanent jobs requiring a Service Desk Manager 155 127 201
As % of all permanent IT jobs advertised in England 0.19% 0.14% 0.19%
As % of the Job Titles category 0.19% 0.14% 0.20%
Number of salaries quoted 134 103 185
Median salary £40,000 £42,500 £42,500
Median salary % change year-on-year -5.88% -  
90% offered a salary of more than £32,500 £32,500 £34,500
10% offered a salary of more than £53,550 £50,000 £55,000
UK excluding London median salary £37,500 £42,000 £40,000
% change year-on-year -10.71% +5.00%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in England. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
England
Permanent job vacancies with a job title containing a recognized job role 80408 89199 100476
As % of all permanent IT job vacancies advertised in England 95.99% 96.55% 96.64%
Number of salaries quoted 66182 76019 83708
Median salary £47,500 £47,500 £45,000
Median salary % change year-on-year - +5.55%  
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £75,000 £70,000 £72,500
UK excluding London median salary £42,500 £41,500 £40,000
% change year-on-year +2.40% +3.75%  

Service Desk Manager
Job Vacancy Trend in England

The job posting trend of jobs advertised in England that featured Service Desk Manager in the job title.

Job vacancy trend for Service Desk Manager in England

Service Desk Manager
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Manager in England.

Salary trend for Service Desk Manager in England

Service Desk Manager
Salary Histogram in England

The salary distribution of IT jobs citing Service Desk Manager in England over the 3 months to 23 June 2017.

Salary histogram for Service Desk Manager in England

Service Desk Manager
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Manager within the England region over the 3 months to 23 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +19 38 £51,250 +16.47% 7
South East +57 34 £42,000 -11.57% 5
North West -14 31 £37,500 -16.66% 1
East of England +16 21 £50,000 +9.89% 1
South West +6 10 £36,250 +11.53% 2
West Midlands +15 9 £42,500 -5.55%
East Midlands +14 6 £31,500 +14.54% 1
Yorkshire -3 6 £40,000 -4.76%
Service Desk Manager
UK

Service Desk Manager Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 23 June 2017, Service Desk Manager job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region featuring Service Desk Manager in the job title.

1 203 (78.38%) ITIL
2 106 (40.93%) SLA
3 90 (34.75%) Windows
4 80 (30.89%) Service Delivery
5 69 (26.64%) Incident Management
6 59 (22.78%) Microsoft
7 58 (22.39%) ITIL Certification
8 56 (21.62%) Active Directory
9 46 (17.76%) Service Management
10 40 (15.44%) Microsoft Office
11 39 (15.06%) Line Management
12 37 (14.29%) Problem Management
13 35 (13.51%) Office 365
14 34 (13.13%) Windows 7
14 34 (13.13%) Performance Management
15 33 (12.74%) People Management
16 32 (12.36%) MS Exchange
17 31 (11.97%) Finance
18 30 (11.58%) Windows Server
19 27 (10.42%) Telecoms
20 26 (10.04%) ITSM
21 24 (9.27%) Coaching
22 23 (8.88%) Mentoring
23 22 (8.49%) Service Desk Management
23 22 (8.49%) ServiceNow
23 22 (8.49%) Windows Server 2012
23 22 (8.49%) Citrix
24 21 (8.11%) Cisco
24 21 (8.11%) VMware
25 20 (7.72%) Change Management

Service Desk Manager Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 32 (12.36%) MS Exchange
2 14 (5.41%) Exchange Server 2007
3 12 (4.63%) Exchange Server 2003
4 8 (3.09%) CMS
5 7 (2.70%) Exchange Server 2010
6 4 (1.54%) SharePoint
7 3 (1.16%) Exchange Server 2013
8 2 (0.77%) Blackberry Enterprise Server
9 1 (0.39%) Skype for Business
Applications
1 40 (15.44%) Microsoft Office
2 9 (3.47%) Microsoft Excel
3 4 (1.54%) Microsoft PowerPoint
Business Applications
1 10 (3.86%) Remedy ITSM
2 2 (0.77%) Dynamics AX
2 2 (0.77%) Dynamics CRM
2 2 (0.77%) SAP Oil and Gas
3 1 (0.39%) Maximo
3 1 (0.39%) Siebel CRM
Cloud Services
1 35 (13.51%) Office 365
2 13 (5.02%) Microsoft Azure
3 10 (3.86%) IaaS
4 6 (2.32%) SaaS
5 1 (0.39%) PaaS
Communications & Networking
1 12 (4.63%) VoIP
2 8 (3.09%) TCP/IP
2 8 (3.09%) WAN
3 7 (2.70%) CTI
3 7 (2.70%) DNS
3 7 (2.70%) Firewall
3 7 (2.70%) LAN
3 7 (2.70%) Wireless
4 6 (2.32%) Cisco IPT
4 6 (2.32%) IP Telephony
5 5 (1.93%) VPN
6 4 (1.54%) Remote Desktop
7 3 (1.16%) Wi-Fi
8 2 (0.77%) 3G
8 2 (0.77%) ADSL
8 2 (0.77%) Broadband
8 2 (0.77%) ISDN
8 2 (0.77%) Skype
Database & Business Intelligence
1 14 (5.41%) SQL Server
2 3 (1.16%) SQL Server 2008
3 1 (0.39%) Data Warehouse
General
1 31 (11.97%) Finance
2 27 (10.42%) Telecoms
3 12 (4.63%) Back Office
4 7 (2.70%) Retail
5 6 (2.32%) Banking
5 6 (2.32%) Games
6 5 (1.93%) Marketing
7 4 (1.54%) Law
8 3 (1.16%) Electronics
8 3 (1.16%) French Language
8 3 (1.16%) Legal
9 2 (0.77%) Manufacturing
9 2 (0.77%) Publishing
10 1 (0.39%) Advertising
10 1 (0.39%) Automotive
Libraries, Frameworks & Software Standards
1 1 (0.39%) X-Windows
Miscellaneous
1 11 (4.25%) Management Information System
2 10 (3.86%) Analytical Skills
3 9 (3.47%) Greenfield Project
4 7 (2.70%) IVR
5 4 (1.54%) Blackberry
6 3 (1.16%) User Experience
7 2 (0.77%) Data Centre
7 2 (0.77%) EPoS
8 1 (0.39%) CMDB
8 1 (0.39%) Digital Signage
8 1 (0.39%) Driving Licence
8 1 (0.39%) NHS
8 1 (0.39%) Smartphone
8 1 (0.39%) Video Conferencing
8 1 (0.39%) Virtual Team
Operating Systems
1 90 (34.75%) Windows
2 34 (13.13%) Windows 7
3 30 (11.58%) Windows Server
4 22 (8.49%) Windows Server 2012
5 17 (6.56%) Windows Server 2008
6 15 (5.79%) Windows Server 2003
7 11 (4.25%) Windows 10
8 9 (3.47%) Windows 8
9 5 (1.93%) Apple iOS
9 5 (1.93%) Linux
9 5 (1.93%) Mac OS X
10 3 (1.16%) Android
11 2 (0.77%) Windows XP
12 1 (0.39%) Mac OS
Processes & Methodologies
1 203 (78.38%) ITIL
2 80 (30.89%) Service Delivery
3 69 (26.64%) Incident Management
4 46 (17.76%) Service Management
5 39 (15.06%) Line Management
6 37 (14.29%) Problem Management
7 34 (13.13%) Performance Management
8 33 (12.74%) People Management
9 26 (10.04%) ITSM
10 24 (9.27%) Coaching
11 23 (8.88%) Mentoring
12 22 (8.49%) Service Desk Management
13 20 (7.72%) Change Management
13 20 (7.72%) ITIL V3
14 17 (6.56%) Continuous Improvement
15 15 (5.79%) Time Management
16 14 (5.41%) Workflow
17 13 (5.02%) Stakeholder Management
18 12 (4.63%) Performance Monitoring
18 12 (4.63%) Project Management
Programming Languages
1 2 (0.77%) SQL
2 1 (0.39%) C
Qualifications
1 58 (22.39%) ITIL Certification
2 13 (5.02%) Degree
2 13 (5.02%) ITIL Foundation Certificate
3 4 (1.54%) MCSE
3 4 (1.54%) Microsoft Certification
4 2 (0.77%) JNCIA
4 2 (0.77%) MCDST
4 2 (0.77%) MCITP
4 2 (0.77%) Security Cleared
5 1 (0.39%) CCNA
5 1 (0.39%) Cisco Certification
5 1 (0.39%) Computer Science Degree
5 1 (0.39%) MCP
5 1 (0.39%) MCSA
5 1 (0.39%) SC Cleared
Quality Assurance & Compliance
1 106 (40.93%) SLA
2 4 (1.54%) ISO/IEC 27001
3 2 (0.77%) ISO/IEC 20000
4 1 (0.39%) ISO 9001
4 1 (0.39%) Sarbanes-Oxley
System Software
1 56 (21.62%) Active Directory
2 17 (6.56%) Hyper-V
3 4 (1.54%) XenApp
4 3 (1.16%) VMware Infrastructure
5 2 (0.77%) Citrix Presentation Server
5 2 (0.77%) VMware ESXi
5 2 (0.77%) vSphere
5 2 (0.77%) XenServer
6 1 (0.39%) Terminal Services
Systems Management
1 8 (3.09%) SCCM
2 4 (1.54%) Microsoft Intune
3 2 (0.77%) Backup Exec
3 2 (0.77%) NetBackup
4 1 (0.39%) Norton AntiVirus
Vendors
1 59 (22.78%) Microsoft
2 22 (8.49%) Citrix
2 22 (8.49%) ServiceNow
3 21 (8.11%) Cisco
3 21 (8.11%) VMware
4 11 (4.25%) Remedy
5 7 (2.70%) Apple
6 5 (1.93%) Mitel
7 4 (1.54%) Freshdesk
7 4 (1.54%) MobileIron
7 4 (1.54%) Salesforce.com
8 3 (1.16%) Juniper
9 2 (0.77%) Concur
9 2 (0.77%) HP
9 2 (0.77%) SAP
9 2 (0.77%) Toshiba
10 1 (0.39%) OpenText
10 1 (0.39%) Progress
10 1 (0.39%) Siebel
10 1 (0.39%) Snow
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Spectrum IT Recruitment (South) Ltd
Salary: £32500 - £40000 per annum + training & benefits
Posted: Yesterday
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