Period
to 17 August 2018

The median annual salary for a Service Desk Manager was £42,500 in advertised job vacancies in England during the 6 months to 17 August 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Manager
UK > England
6 months to
17 Aug 2018
Same period 2017 Same period 2016
Rank 950 883 1003
Rank change year-on-year -67 +120 -85
Permanent jobs requiring a Service Desk Manager 190 271 242
As % of all permanent IT jobs advertised in England 0.12% 0.16% 0.13%
As % of the Job Titles category 0.12% 0.17% 0.13%
Number of salaries quoted 155 237 209
England median annual salary £42,500 £42,000 £43,500
Median salary % change year-on-year +1.19% -3.45% +2.35%
10th Percentile £30,775 £31,250 £31,250
90th Percentile £55,450 £60,000 £55,000
UK median annual salary £42,500 £42,000 £42,500
% change year-on-year +1.19% -1.18% -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
England
Permanent vacancies in England with a recognized job title 153,073 159,187 180,261
% of permanent IT jobs with a recognized job title 96.25% 96.07% 96.64%
Number of salaries quoted 124,230 129,467 153,200
England median annual salary £50,000 £47,500 £47,500
Median salary % change year-on-year +5.26% - +5.56%
10th Percentile £27,500 £27,500 £26,750
90th Percentile £82,500 £78,750 £77,500
UK median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

Service Desk Manager
Job Vacancy Trend in England

Job postings that featured Service Desk Manager in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for Service Desk Manager in England

Service Desk Manager
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Manager in England.

Salary trend for Service Desk Manager in England

Service Desk Manager
Salary Histogram in England

The salary distribution of IT jobs citing Service Desk Manager in England over the 6 months to 17 August 2018.

Salary histogram for Service Desk Manager in England

Service Desk Manager
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Manager within the England region over the 6 months to 17 August 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +15 70 £48,750 -4.88% 1
South East -7 42 £47,500 +13.10%
North of England +10 40 £32,500 -13.33% 1
North West -25 16 £35,000 -6.67%
South West -1 15 £37,500 +3.45%
East of England +4 13 £47,500 -
Yorkshire +39 12 £29,250 -26.88%
North East - 12 £32,500 - 1
Midlands +1 10 £43,250 +25.36% 1
West Midlands +24 9 £42,500 +21.43%
East Midlands 0 1 £44,000 +39.68% 1
Service Desk Manager
UK

Service Desk Manager Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 17 August 2018, Service Desk Manager job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring Service Desk Manager in the job title.

1 143 (75.26%) ITIL
2 83 (43.68%) Windows
3 68 (35.79%) SLA
4 59 (31.05%) Service Delivery
5 54 (28.42%) Active Directory
6 47 (24.74%) Finance
6 47 (24.74%) Windows 7
7 45 (23.68%) Microsoft
8 43 (22.63%) Microsoft Office
9 42 (22.11%) ITIL Certification
10 40 (21.05%) Office 365
11 37 (19.47%) Service Management
12 34 (17.89%) Service Desk Management
13 29 (15.26%) Mentoring
14 28 (14.74%) Legal
15 27 (14.21%) Coaching
15 27 (14.21%) Windows 10
16 25 (13.16%) Stakeholder Management
17 24 (12.63%) Performance Management
18 23 (12.11%) Incident Management
18 23 (12.11%) C
19 20 (10.53%) Line Management
20 19 (10.00%) MS Exchange
20 19 (10.00%) Law
21 18 (9.47%) ITSM
21 18 (9.47%) Windows Server
22 17 (8.95%) ServiceNow
22 17 (8.95%) SCCM
22 17 (8.95%) Problem Management
22 17 (8.95%) Continuous Improvement

Service Desk Manager Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 19 (10.00%) MS Exchange
2 4 (2.11%) Exchange Server 2010
2 4 (2.11%) SharePoint
3 3 (1.58%) Exchange Server 2013
3 3 (1.58%) IBM Notes
3 3 (1.58%) Skype for Business
4 1 (0.53%) Confluence
4 1 (0.53%) IIS
Applications
1 43 (22.63%) Microsoft Office
2 11 (5.79%) Microsoft Excel
3 5 (2.63%) Microsoft PowerPoint
4 1 (0.53%) AutoCAD
Business Applications
1 2 (1.05%) Carpe Diem
1 2 (1.05%) Remedy ITSM
2 1 (0.53%) Elite 3E
Cloud Services
1 40 (21.05%) Office 365
2 6 (3.16%) Microsoft Azure
2 6 (3.16%) SaaS
3 3 (1.58%) Cloud Computing
4 2 (1.05%) Amazon AWS
4 2 (1.05%) Google Cloud Platform
5 1 (0.53%) IaaS
5 1 (0.53%) PaaS
Communications & Networking
1 11 (5.79%) Skype
2 9 (4.74%) WAN
3 8 (4.21%) LAN
4 7 (3.68%) SMS
4 7 (3.68%) Wireless
5 5 (2.63%) Wi-Fi
6 4 (2.11%) DHCP
6 4 (2.11%) DNS
6 4 (2.11%) TCP/IP
7 3 (1.58%) Firewall
8 2 (1.05%) MPLS
8 2 (1.05%) Structured Cabling
8 2 (1.05%) VoIP
9 1 (0.53%) 3G
9 1 (0.53%) 4G
9 1 (0.53%) Ethernet
9 1 (0.53%) Remote Desktop
9 1 (0.53%) VLAN
Database & Business Intelligence
1 1 (0.53%) MS Access
1 1 (0.53%) SQL Server
Development Applications
1 3 (1.58%) JIRA
General
1 47 (24.74%) Finance
2 28 (14.74%) Legal
3 19 (10.00%) Law
4 17 (8.95%) Retail
5 9 (4.74%) Marketing
6 8 (4.21%) Back Office
7 5 (2.63%) Advertising
7 5 (2.63%) Automotive
7 5 (2.63%) Banking
8 4 (2.11%) Telecoms
9 3 (1.58%) Billing
9 3 (1.58%) German Language
10 2 (1.05%) Retail Banking
11 1 (0.53%) Games
11 1 (0.53%) Local Government
11 1 (0.53%) Manufacturing
11 1 (0.53%) Publishing
Libraries, Frameworks & Software Standards
1 2 (1.05%) Flash
2 1 (0.53%) REST
2 1 (0.53%) Web Services
Miscellaneous
1 15 (7.89%) Analytical Skills
2 9 (4.74%) Blackberry
3 8 (4.21%) User Experience
4 7 (3.68%) Enterprise Software
5 6 (3.16%) Management Information System
6 5 (2.63%) Fintech
6 5 (2.63%) iPhone
7 3 (1.58%) Derivative
7 3 (1.58%) Fat Client
7 3 (1.58%) iPad
7 3 (1.58%) OTC Derivatives
7 3 (1.58%) Self-Motivation
7 3 (1.58%) Thin Client
7 3 (1.58%) Virtual Team
8 2 (1.05%) Analytical Mindset
8 2 (1.05%) CCTV
8 2 (1.05%) Video Conferencing
9 1 (0.53%) BBC
9 1 (0.53%) Data Centre
9 1 (0.53%) Digital Signage
Operating Systems
1 83 (43.68%) Windows
2 47 (24.74%) Windows 7
3 27 (14.21%) Windows 10
4 18 (9.47%) Windows Server
5 9 (4.74%) Apple iOS
6 6 (3.16%) Windows 8
6 6 (3.16%) Windows Server 2012
7 5 (2.63%) Mac OS X
8 4 (2.11%) Android
9 3 (1.58%) Linux
9 3 (1.58%) Unix
9 3 (1.58%) Windows Phone
9 3 (1.58%) Windows Server 2008
10 2 (1.05%) Windows XP
11 1 (0.53%) Debian
11 1 (0.53%) Mac OS
11 1 (0.53%) Mac OS X Server
11 1 (0.53%) Ubuntu
Processes & Methodologies
1 143 (75.26%) ITIL
2 59 (31.05%) Service Delivery
3 37 (19.47%) Service Management
4 34 (17.89%) Service Desk Management
5 29 (15.26%) Mentoring
6 27 (14.21%) Coaching
7 25 (13.16%) Stakeholder Management
8 24 (12.63%) Performance Management
9 23 (12.11%) Incident Management
10 20 (10.53%) Line Management
11 18 (9.47%) ITSM
12 17 (8.95%) Continuous Improvement
12 17 (8.95%) Problem Management
13 16 (8.42%) ITIL V3
13 16 (8.42%) Project Management
14 14 (7.37%) People Management
15 11 (5.79%) Problem-Solving
15 11 (5.79%) Time Management
16 10 (5.26%) Statistics
16 10 (5.26%) Supplier Management
Programming Languages
1 23 (12.11%) C
Qualifications
1 42 (22.11%) ITIL Certification
2 12 (6.32%) ITIL Foundation Certificate
3 9 (4.74%) Microsoft Certification
4 5 (2.63%) Degree
4 5 (2.63%) Security Cleared
5 4 (2.11%) MCSE
6 3 (1.58%) MCSA
7 2 (1.05%) ISEB
7 2 (1.05%) MCITP
7 2 (1.05%) MCP
7 2 (1.05%) MCTS
7 2 (1.05%) NVQ Level 3
7 2 (1.05%) SC Cleared
8 1 (0.53%) CCNA
8 1 (0.53%) CCNP
8 1 (0.53%) Cisco Certification
Quality Assurance & Compliance
1 68 (35.79%) SLA
2 16 (8.42%) QA
3 3 (1.58%) COBIT
3 3 (1.58%) GDPR
4 1 (0.53%) ISO/IEC 20000
4 1 (0.53%) ISO/IEC 27001
4 1 (0.53%) PCI DSS
4 1 (0.53%) Sarbanes-Oxley
System Software
1 54 (28.42%) Active Directory
2 4 (2.11%) Hyper-V
2 4 (2.11%) Virtual Desktop
3 3 (1.58%) Microsoft App-V
3 3 (1.58%) VMware Infrastructure
4 1 (0.53%) Terminal Services
4 1 (0.53%) VMware ESXi
4 1 (0.53%) XenApp
Systems Management
1 17 (8.95%) SCCM
2 6 (3.16%) WSUS
3 4 (2.11%) Jamf Pro
4 3 (1.58%) SCOM
Vendors
1 45 (23.68%) Microsoft
2 17 (8.95%) Citrix
2 17 (8.95%) ServiceNow
3 9 (4.74%) iManage
4 7 (3.68%) Cisco
4 7 (3.68%) ConnectWise
5 6 (3.16%) Apple
6 4 (2.11%) Remedy
7 3 (1.58%) Lotus
7 3 (1.58%) Mitel
7 3 (1.58%) VMware
7 3 (1.58%) Xerox
8 2 (1.05%) Cadence
8 2 (1.05%) Dell
8 2 (1.05%) Google
8 2 (1.05%) Interwoven
8 2 (1.05%) Sony
8 2 (1.05%) Sun
8 2 (1.05%) Wyse
9 1 (0.53%) IBM