Period
to 21 October 2018

The median annual salary for a Service Desk Manager was £46,000 in advertised job vacancies in England during the 6 months to 21 October 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Manager
UK > England
6 months to
21 Oct 2018
Same period 2017 Same period 2016
Rank 979 936 1001
Rank change year-on-year -43 +65 -80
Permanent jobs requiring a Service Desk Manager 156 234 216
As % of all permanent IT jobs advertised in England 0.10% 0.14% 0.12%
As % of the Job Titles category 0.11% 0.15% 0.12%
Number of salaries quoted 131 217 180
England median annual salary £46,000 £42,500 £42,500
Median salary % change year-on-year +8.24% - -1.73%
10th Percentile £32,000 £31,250 £31,250
90th Percentile £58,750 £61,250 £52,625
UK median annual salary £46,000 £42,500 £42,000
% change year-on-year +8.24% +1.19% -1.18%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
England
Permanent vacancies in England with a recognized job title 146,319 156,725 174,116
% of permanent IT jobs with a recognized job title 95.99% 95.90% 96.57%
Number of salaries quoted 118,860 126,440 147,248
England median annual salary £50,000 £50,000 £47,500
Median salary % change year-on-year - +5.26% +5.56%
10th Percentile £27,500 £27,500 £27,000
90th Percentile £82,500 £79,500 £77,500
UK median annual salary £50,000 £48,000 £47,500
% change year-on-year +4.17% +1.05% +5.56%

Service Desk Manager
Job Vacancy Trend in England

Job postings that featured Service Desk Manager in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for Service Desk Manager in England

Service Desk Manager
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Manager in England.

Salary trend for Service Desk Manager in England

Service Desk Manager
Salary Histogram in England

The salary distribution of IT jobs citing Service Desk Manager in England over the 6 months to 21 October 2018.

Salary histogram for Service Desk Manager in England

Service Desk Manager
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Manager within the England region over the 6 months to 21 October 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London 0 58 £52,500 +5.00% 3
South East +5 35 £47,500 +13.10% 2
North of England +31 30 £35,000 -6.67% 5
North West 0 16 £36,250 -3.33% 2
Midlands +27 15 £44,000 +25.71% 2
West Midlands +33 10 £40,000 -5.88% 2
South West -3 10 £47,500 +61.02% 2
East of England +15 8 £46,250 -7.50% 1
Yorkshire +21 7 £30,000 -14.29% 2
North East - 7 £45,000 - 1
East Midlands -5 5 £45,000 +36.36%
Service Desk Manager
UK

Service Desk Manager Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 21 October 2018, Service Desk Manager job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring Service Desk Manager in the job title.

1 118 (75.64%) ITIL
2 48 (30.77%) Windows
3 46 (29.49%) Service Delivery
4 45 (28.85%) SLA
5 39 (25.00%) Microsoft
6 34 (21.79%) Microsoft Office
6 34 (21.79%) ITIL Certification
7 32 (20.51%) Active Directory
7 32 (20.51%) Finance
7 32 (20.51%) Office 365
8 29 (18.59%) Stakeholder Management
8 29 (18.59%) Mentoring
8 29 (18.59%) Service Desk Management
9 22 (14.10%) Incident Management
10 21 (13.46%) Windows Server
11 20 (12.82%) Service Management
12 19 (12.18%) Windows 10
13 17 (10.90%) Continuous Improvement
13 17 (10.90%) Windows 7
14 16 (10.26%) Legal
14 16 (10.26%) ITSM
14 16 (10.26%) Problem Management
14 16 (10.26%) Coaching
15 15 (9.62%) Analytical Skills
15 15 (9.62%) Citrix
15 15 (9.62%) MS Exchange
16 14 (8.97%) Line Management
17 13 (8.33%) People Management
17 13 (8.33%) Microsoft Azure
17 13 (8.33%) Change Management

Service Desk Manager Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 15 (9.62%) MS Exchange
2 2 (1.28%) Exchange Server 2013
3 1 (0.64%) Confluence
3 1 (0.64%) IIS
3 1 (0.64%) SharePoint
3 1 (0.64%) Skype for Business
Applications
1 34 (21.79%) Microsoft Office
2 4 (2.56%) Microsoft Excel
3 3 (1.92%) Microsoft PowerPoint
Business Applications
1 2 (1.28%) Carpe Diem
2 1 (0.64%) Elite 3E
Cloud Services
1 32 (20.51%) Office 365
2 13 (8.33%) Microsoft Azure
3 9 (5.77%) Amazon AWS
4 6 (3.85%) Google Cloud Platform
4 6 (3.85%) SaaS
5 3 (1.92%) Cloud Computing
6 1 (0.64%) G Suite
6 1 (0.64%) IaaS
6 1 (0.64%) PaaS
Communications & Networking
1 7 (4.49%) Skype
2 4 (2.56%) DHCP
2 4 (2.56%) DNS
2 4 (2.56%) WAN
3 3 (1.92%) LAN
3 3 (1.92%) SMS
3 3 (1.92%) TCP/IP
3 3 (1.92%) Wi-Fi
4 2 (1.28%) MPLS
4 2 (1.28%) VoIP
5 1 (0.64%) Firewall
5 1 (0.64%) Remote Desktop
5 1 (0.64%) VLAN
5 1 (0.64%) Wireless
Database & Business Intelligence
1 3 (1.92%) SQL Server
2 1 (0.64%) MS Access
Development Applications
1 3 (1.92%) JIRA
General
1 32 (20.51%) Finance
2 16 (10.26%) Legal
3 10 (6.41%) Law
4 9 (5.77%) Banking
5 7 (4.49%) Advertising
5 7 (4.49%) Retail
6 5 (3.21%) Automotive
6 5 (3.21%) Marketing
7 4 (2.56%) Telecoms
8 2 (1.28%) Manufacturing
9 1 (0.64%) Electronics
9 1 (0.64%) Games
9 1 (0.64%) Local Government
9 1 (0.64%) Publishing
Libraries, Frameworks & Software Standards
1 1 (0.64%) REST
1 1 (0.64%) Web Services
Miscellaneous
1 15 (9.62%) Analytical Skills
2 6 (3.85%) Management Information System
2 6 (3.85%) User Experience
3 5 (3.21%) Blackberry
3 5 (3.21%) Fintech
4 4 (2.56%) Hedge funds
4 4 (2.56%) Virtual Team
5 3 (1.92%) Analytical Mindset
5 3 (1.92%) Derivative
5 3 (1.92%) Driving Licence
5 3 (1.92%) Fat Client
5 3 (1.92%) OTC Derivatives
5 3 (1.92%) Thin Client
5 3 (1.92%) Video Conferencing
6 2 (1.28%) Self-Motivation
7 1 (0.64%) BBC
7 1 (0.64%) Data Centre
7 1 (0.64%) Digital Signage
7 1 (0.64%) Enterprise Software
Operating Systems
1 48 (30.77%) Windows
2 21 (13.46%) Windows Server
3 19 (12.18%) Windows 10
4 17 (10.90%) Windows 7
5 7 (4.49%) Apple iOS
6 6 (3.85%) Windows Server 2012
7 3 (1.92%) Linux
8 2 (1.28%) Windows 8
9 1 (0.64%) Debian
9 1 (0.64%) Mac OS
9 1 (0.64%) Mac OS X
9 1 (0.64%) Mac OS X Server
9 1 (0.64%) Ubuntu
9 1 (0.64%) Unix
9 1 (0.64%) Windows Server 2008
9 1 (0.64%) Windows XP
Processes & Methodologies
1 118 (75.64%) ITIL
2 46 (29.49%) Service Delivery
3 29 (18.59%) Mentoring
3 29 (18.59%) Service Desk Management
3 29 (18.59%) Stakeholder Management
4 22 (14.10%) Incident Management
5 20 (12.82%) Service Management
6 17 (10.90%) Continuous Improvement
7 16 (10.26%) Coaching
7 16 (10.26%) ITSM
7 16 (10.26%) Problem Management
8 14 (8.97%) Line Management
9 13 (8.33%) Change Management
9 13 (8.33%) People Management
10 12 (7.69%) ITIL V3
10 12 (7.69%) Project Management
11 9 (5.77%) Agile Software Development
12 8 (5.13%) Performance Management
12 8 (5.13%) Statistics
13 7 (4.49%) Performance Metrics
Programming Languages
1 8 (5.13%) C
Qualifications
1 34 (21.79%) ITIL Certification
2 8 (5.13%) ITIL Foundation Certificate
3 4 (2.56%) Microsoft Certification
4 3 (1.92%) Degree
4 3 (1.92%) Security Cleared
5 2 (1.28%) DBS Check
5 2 (1.28%) MCSA
5 2 (1.28%) MCSE
6 1 (0.64%) HNC
6 1 (0.64%) MCP
6 1 (0.64%) MCTS
Quality Assurance & Compliance
1 45 (28.85%) SLA
2 5 (3.21%) QA
3 2 (1.28%) GDPR
3 2 (1.28%) ISO/IEC 20000
3 2 (1.28%) ISO/IEC 27001
4 1 (0.64%) ISO 9001
4 1 (0.64%) PCI DSS
4 1 (0.64%) Sarbanes-Oxley
System Software
1 32 (20.51%) Active Directory
2 5 (3.21%) VMware Infrastructure
3 3 (1.92%) Hyper-V
4 1 (0.64%) XenApp
Systems Management
1 8 (5.13%) SCCM
2 3 (1.92%) SCOM
3 1 (0.64%) Jamf Pro
Vendors
1 39 (25.00%) Microsoft
2 15 (9.62%) Citrix
3 8 (5.13%) ServiceNow
4 7 (4.49%) Cisco
4 7 (4.49%) iManage
4 7 (4.49%) VMware
5 6 (3.85%) Google
6 5 (3.21%) Dell
6 5 (3.21%) Sun
7 4 (2.56%) Hitachi
7 4 (2.56%) HP
7 4 (2.56%) IBM
8 3 (1.92%) ConnectWise
9 2 (1.28%) Interwoven
9 2 (1.28%) Remedy
9 2 (1.28%) SAP
9 2 (1.28%) Sony
9 2 (1.28%) Wyse
10 1 (0.64%) Intel
10 1 (0.64%) Juniper