Period
to 16 January 2019

The median annual salary for a Service Desk Manager was £48,500 in advertised job vacancies in England during the 6 months to 16 January 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Manager
UK > England
6 months to
16 Jan 2019
Same period 2018 Same period 2017
Rank 936 921 969
Rank change year-on-year -15 +48 -89
Permanent jobs requiring a Service Desk Manager 150 238 200
As % of all permanent IT jobs advertised in England 0.11% 0.15% 0.12%
As % of the Job Titles category 0.11% 0.15% 0.12%
Number of salaries quoted 126 217 182
England median annual salary £48,500 £43,500 £42,500
Median salary % change year-on-year +11.49% +2.35% -5.56%
10th Percentile £34,500 £31,250 £31,250
90th Percentile £63,750 £60,500 £65,000
UK median annual salary £47,500 £43,500 £41,250
% change year-on-year +9.20% +5.45% -7.30%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
England
Permanent vacancies in England with a recognized job title 134,757 156,135 160,892
% of permanent IT jobs with a recognized job title 95.92% 96.14% 96.56%
Number of salaries quoted 108,803 127,864 134,938
England median annual salary £51,000 £50,000 £47,500
Median salary % change year-on-year +2.00% +5.26% -
10th Percentile £28,296 £27,500 £27,500
90th Percentile £85,000 £80,000 £77,500
UK median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +4.28%

Service Desk Manager
Job Vacancy Trend in England

Job postings that featured Service Desk Manager in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for Service Desk Manager in England

Service Desk Manager
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Manager in England.

Salary trend for Service Desk Manager in England

Service Desk Manager
Salary Histogram in England

The salary distribution of IT jobs citing Service Desk Manager in England over the 6 months to 16 January 2019.

Salary histogram for Service Desk Manager in England

Service Desk Manager
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Manager within the England region over the 6 months to 16 January 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -10 61 £55,000 +19.57% 6
North of England +33 29 £37,500 +7.14% 2
South East -4 25 £50,000 +5.26% 1
North West +47 21 £40,000 +3.23% 2
Midlands +28 17 £45,000 +28.57%
West Midlands +50 10 £43,750 -2.78%
East of England +38 9 £60,000 -7.69% 3
South West +8 9 £42,000 -20.00%
East Midlands +19 7 £45,000 +33.33%
Yorkshire +10 5 £28,500 -18.57%
North East +17 3 £55,000 +27.91%
Service Desk Manager
UK

Service Desk Manager Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 16 January 2019, Service Desk Manager job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring Service Desk Manager in the job title.

1 111 (74.00%) ITIL
2 52 (34.67%) SLA
3 46 (30.67%) Windows
4 36 (24.00%) Microsoft Office
4 36 (24.00%) Microsoft
4 36 (24.00%) Office 365
5 35 (23.33%) Active Directory
6 32 (21.33%) Service Delivery
7 30 (20.00%) Stakeholder Management
8 29 (19.33%) Incident Management
8 29 (19.33%) ITIL Certification
9 28 (18.67%) Service Management
10 27 (18.00%) Change Management
11 26 (17.33%) ITSM
12 24 (16.00%) Line Management
13 22 (14.67%) Mentoring
14 21 (14.00%) People Management
15 20 (13.33%) Finance
16 18 (12.00%) Windows 10
17 17 (11.33%) Service Desk Management
17 17 (11.33%) Windows Server
17 17 (11.33%) Problem-Solving
18 16 (10.67%) MS Exchange
19 15 (10.00%) Analytical Skills
19 15 (10.00%) Coaching
20 12 (8.00%) VMware
20 12 (8.00%) ServiceNow
21 11 (7.33%) ITIL V3
21 11 (7.33%) Continuous Improvement
21 11 (7.33%) Decision-Making

Service Desk Manager Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 16 (10.67%) MS Exchange
2 4 (2.67%) Confluence
3 2 (1.33%) Exchange Server 2010
3 2 (1.33%) Exchange Server 2013
Applications
1 36 (24.00%) Microsoft Office
2 4 (2.67%) Microsoft Excel
3 3 (2.00%) Microsoft PowerPoint
Business Applications
1 2 (1.33%) Carpe Diem
1 2 (1.33%) Remedy ITSM
1 2 (1.33%) Sentinel
Cloud Services
1 36 (24.00%) Office 365
2 10 (6.67%) Microsoft Azure
3 9 (6.00%) Amazon AWS
4 4 (2.67%) Google Cloud Platform
5 3 (2.00%) SaaS
6 1 (0.67%) G Suite
Communications & Networking
1 9 (6.00%) Firewall
1 9 (6.00%) VoIP
2 6 (4.00%) Skype
2 6 (4.00%) VPN
3 3 (2.00%) DHCP
3 3 (2.00%) DNS
3 3 (2.00%) Internet
3 3 (2.00%) WAN
3 3 (2.00%) Wi-Fi
4 2 (1.33%) LAN
4 2 (1.33%) MPLS
4 2 (1.33%) NAS
4 2 (1.33%) SAN
4 2 (1.33%) VLAN
5 1 (0.67%) NetScaler
5 1 (0.67%) SMS
Database & Business Intelligence
1 3 (2.00%) SQL Server
Development Applications
1 4 (2.67%) JIRA
2 1 (0.67%) Hudson
General
1 20 (13.33%) Finance
2 7 (4.67%) Advertising
2 7 (4.67%) Banking
2 7 (4.67%) Legal
2 7 (4.67%) Telecoms
3 4 (2.67%) Law
4 3 (2.00%) Local Government
5 2 (1.33%) Retail
6 1 (0.67%) Electronics
6 1 (0.67%) Games
6 1 (0.67%) Manufacturing
6 1 (0.67%) Marketing
Miscellaneous
1 15 (10.00%) Analytical Skills
2 9 (6.00%) Management Information System
3 6 (4.00%) Virtual Team
4 4 (2.67%) Hedge funds
4 4 (2.67%) Microsoft Licensing
4 4 (2.67%) Self-Motivation
4 4 (2.67%) User Experience
5 3 (2.00%) Driving Licence
5 3 (2.00%) Video Conferencing
6 2 (1.33%) FMCG
7 1 (0.67%) Analytical Mindset
7 1 (0.67%) BBC
7 1 (0.67%) Data Centre
7 1 (0.67%) Enterprise Software
7 1 (0.67%) Fat Client
7 1 (0.67%) Thin Client
Operating Systems
1 46 (30.67%) Windows
2 18 (12.00%) Windows 10
3 17 (11.33%) Windows Server
4 10 (6.67%) Windows 7
5 9 (6.00%) Mac OS
6 7 (4.67%) Windows Server 2012
7 5 (3.33%) Apple iOS
8 3 (2.00%) Linux
9 2 (1.33%) Windows Server 2008
10 1 (0.67%) Unix
Processes & Methodologies
1 111 (74.00%) ITIL
2 32 (21.33%) Service Delivery
3 30 (20.00%) Stakeholder Management
4 29 (19.33%) Incident Management
5 28 (18.67%) Service Management
6 27 (18.00%) Change Management
7 26 (17.33%) ITSM
8 24 (16.00%) Line Management
9 22 (14.67%) Mentoring
10 21 (14.00%) People Management
11 17 (11.33%) Problem-Solving
11 17 (11.33%) Service Desk Management
12 15 (10.00%) Coaching
13 11 (7.33%) Continuous Improvement
13 11 (7.33%) Decision-Making
13 11 (7.33%) ITIL V3
14 10 (6.67%) Agile Software Development
14 10 (6.67%) Problem Management
15 9 (6.00%) Performance Management
15 9 (6.00%) Technical Leadership
Programming Languages
1 4 (2.67%) C
2 1 (0.67%) SQL
Qualifications
1 29 (19.33%) ITIL Certification
2 8 (5.33%) Security Cleared
3 6 (4.00%) SC Cleared
4 3 (2.00%) ITIL Foundation Certificate
5 2 (1.33%) DBS Check
6 1 (0.67%) A+ Certification
6 1 (0.67%) CCNA
6 1 (0.67%) Cisco Certification
6 1 (0.67%) Computer Science Degree
6 1 (0.67%) Degree
6 1 (0.67%) HNC
6 1 (0.67%) Microsoft Certification
Quality Assurance & Compliance
1 52 (34.67%) SLA
2 2 (1.33%) GDPR
2 2 (1.33%) ISO/IEC 27001
3 1 (0.67%) ISO 9001
3 1 (0.67%) ISO/IEC 20000
3 1 (0.67%) QA
System Software
1 35 (23.33%) Active Directory
2 8 (5.33%) VMware Infrastructure
3 4 (2.67%) Hyper-V
4 2 (1.33%) XenApp
5 1 (0.67%) VMware ESXi
5 1 (0.67%) XenDesktop
Systems Management
1 1 (0.67%) Jamf Pro
1 1 (0.67%) vCenter Server
Vendors
1 36 (24.00%) Microsoft
2 12 (8.00%) ServiceNow
2 12 (8.00%) VMware
3 11 (7.33%) Citrix
3 11 (7.33%) Sun
4 9 (6.00%) HP
5 7 (4.67%) Cisco
6 6 (4.00%) Apple
7 5 (3.33%) Toshiba
8 4 (2.67%) Dell
8 4 (2.67%) Google
8 4 (2.67%) Hitachi
8 4 (2.67%) IBM
9 2 (1.33%) iManage
9 2 (1.33%) Interwoven
9 2 (1.33%) Remedy
10 1 (0.67%) Avaya
10 1 (0.67%) Intapp
10 1 (0.67%) Juniper
10 1 (0.67%) MobileIron