The median annual salary for a Service Desk Manager was £45,000 in advertised job vacancies in England during the 3 months to 24 March 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

3 months to
24 Mar 2017
Same period 2016 Same period 2015
Service Desk Manager
UK / England
Rank 718 761 740
Rank change year-on-year +43 -21  
Permanent jobs requiring a Service Desk Manager 105 161 199
As % of all permanent IT jobs advertised in England 0.13% 0.17% 0.20%
As % of the Job Titles category 0.14% 0.17% 0.21%
Number of salaries quoted 93 144 180
Median salary £45,000 £47,500 £42,000
Median salary % change year-on-year -5.26% +13.09%  
90% offered a salary of more than £32,500 £37,500 £32,500
10% offered a salary of more than £65,000 £56,400 £55,000
UK excluding London median salary £37,500 £45,000 £40,000
% change year-on-year -16.66% +12.50%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in England. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
England
Permanent job vacancies with a job title containing a recognized job role 76808 93068 95575
As % of all permanent IT job vacancies advertised in England 96.26% 96.44% 96.66%
Number of salaries quoted 64249 78721 78814
Median salary £46,000 £45,500 £45,000
Median salary % change year-on-year +1.09% +1.11%  
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £42,000 £41,500 £40,000
% change year-on-year +1.20% +3.75%  

Service Desk Manager
Job Vacancy Trend in England

The job posting trend of jobs advertised in England that featured Service Desk Manager in the job title.

Job vacancy trend for Service Desk Manager in England

Service Desk Manager
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Manager in England.

Salary trend for Service Desk Manager in England

Service Desk Manager
Salary Histogram in England

The salary distribution of IT jobs citing Service Desk Manager in England over the 3 months to 24 March 2017.

Salary histogram for Service Desk Manager in England

Service Desk Manager
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Manager within the England region over the 3 months to 24 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +48 54 £51,250 +7.89% 4
South East +53 19 £40,000 -17.52% 2
West Midlands +18 13 £33,750 -30.76% 1
North West -20 6 £37,500 -6.25% 1
Yorkshire +14 5 £37,500 -10.71%
East of England +23 4 £41,935 -20.12% 1
South West +11 2 £41,250 +3.12%
East Midlands +3 2 £31,500 -10.00%
Service Desk Manager
UK

Service Desk Manager Skill Set
Top 30 Related IT Skills in England

For the 6 months to 24 March 2017, Service Desk Manager job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region featuring Service Desk Manager in the job title.

1 152 (79.58%) ITIL
2 68 (35.60%) Service Delivery
3 66 (34.55%) SLA
4 50 (26.18%) Windows
5 49 (25.65%) Incident Management
6 42 (21.99%) Problem Management
7 38 (19.90%) ITIL Certification
8 37 (19.37%) MS Excel
9 35 (18.32%) Microsoft
10 34 (17.80%) Finance
11 31 (16.23%) Service Management
11 31 (16.23%) Performance Management
12 26 (13.61%) Windows 7
13 24 (12.57%) Line Management
13 24 (12.57%) Coaching
14 23 (12.04%) ITIL V3
14 23 (12.04%) MS Office
15 22 (11.52%) Service Desk Management
16 21 (10.99%) Mentoring
16 21 (10.99%) Active Directory
17 19 (9.95%) Windows Server
18 17 (8.90%) Project Management
18 17 (8.90%) Office 365
19 15 (7.85%) Telecoms
19 15 (7.85%) Change Management
20 14 (7.33%) Time Management
20 14 (7.33%) Continuous Improvement
20 14 (7.33%) Stakeholder Management
20 14 (7.33%) MS Exchange
21 13 (6.81%) VMware

Service Desk Manager Skill Set
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 14 (7.33%) MS Exchange
2 5 (2.62%) Exchange Server 2007
2 5 (2.62%) Exchange Server 2010
3 3 (1.57%) CMS
3 3 (1.57%) SharePoint
4 2 (1.05%) Exchange Server 2003
4 2 (1.05%) Exchange Server 2013
Applications
1 37 (19.37%) MS Excel
2 23 (12.04%) MS Office
3 8 (4.19%) MS PowerPoint
4 2 (1.05%) MS Visio
Business Applications
1 4 (2.09%) SAP Oil and Gas
2 2 (1.05%) Dynamics NAV
3 1 (0.52%) Dynamics AX
Cloud Services
1 17 (8.90%) Office 365
2 10 (5.24%) Microsoft Azure
3 3 (1.57%) Amazon AWS
3 3 (1.57%) SaaS
Communications & Networking
1 8 (4.19%) VoIP
2 7 (3.66%) Firewall
2 7 (3.66%) WAN
3 6 (3.14%) LAN
4 5 (2.62%) CTI
4 5 (2.62%) DNS
4 5 (2.62%) Wireless
5 3 (1.57%) TCP/IP
5 3 (1.57%) VPN
6 2 (1.05%) IP Telephony
6 2 (1.05%) ISDN
6 2 (1.05%) Wi-Fi
7 1 (0.52%) Remote Desktop
Database & Business Intelligence
1 9 (4.71%) SQL Server
2 2 (1.05%) SQL Server 2008
General
1 34 (17.80%) Finance
2 15 (7.85%) Telecoms
3 12 (6.28%) Banking
4 7 (3.66%) Legal
4 7 (3.66%) Marketing
5 6 (3.14%) Back Office
6 4 (2.09%) Electronics
6 4 (2.09%) Manufacturing
7 3 (1.57%) French Language
8 2 (1.05%) Law
8 2 (1.05%) Retail
9 1 (0.52%) Advertising
9 1 (0.52%) Games
9 1 (0.52%) Publishing
Libraries, Frameworks & Software Standards
1 2 (1.05%) .NET
2 1 (0.52%) Software Packaging
Miscellaneous
1 7 (3.66%) Analytical Skills
2 6 (3.14%) Management Information System
3 5 (2.62%) IVR
4 3 (1.57%) User Experience
5 2 (1.05%) Fat Client
5 2 (1.05%) Thin Client
6 1 (0.52%) Blackberry
6 1 (0.52%) Computer Science
6 1 (0.52%) Data Centre
6 1 (0.52%) Data Protection Act
6 1 (0.52%) Digital Signage
6 1 (0.52%) EPoS
6 1 (0.52%) Freedom of Information
6 1 (0.52%) NHS
6 1 (0.52%) Tandem
6 1 (0.52%) Virtual Team
Operating Systems
1 50 (26.18%) Windows
2 26 (13.61%) Windows 7
3 19 (9.95%) Windows Server
4 9 (4.71%) Windows Server 2012
5 6 (3.14%) Apple iOS
5 6 (3.14%) Windows 10
6 5 (2.62%) Android
7 3 (1.57%) Windows Server 2008
8 2 (1.05%) Linux
8 2 (1.05%) Mac OS X
8 2 (1.05%) Windows 8
8 2 (1.05%) Windows Server 2003
9 1 (0.52%) Mac OS
Processes & Methodologies
1 152 (79.58%) ITIL
2 68 (35.60%) Service Delivery
3 49 (25.65%) Incident Management
4 42 (21.99%) Problem Management
5 31 (16.23%) Performance Management
5 31 (16.23%) Service Management
6 24 (12.57%) Coaching
6 24 (12.57%) Line Management
7 23 (12.04%) ITIL V3
8 22 (11.52%) Service Desk Management
9 21 (10.99%) Mentoring
10 17 (8.90%) Project Management
11 15 (7.85%) Change Management
12 14 (7.33%) Continuous Improvement
12 14 (7.33%) Stakeholder Management
12 14 (7.33%) Time Management
13 13 (6.81%) ITSM
14 10 (5.24%) Operations Management
14 10 (5.24%) People Management
15 9 (4.71%) Performance Monitoring
Programming Languages
1 7 (3.66%) SQL
2 2 (1.05%) C#
2 2 (1.05%) Java
2 2 (1.05%) PowerShell
3 1 (0.52%) C
Qualifications
1 38 (19.90%) ITIL Certification
2 13 (6.81%) Degree
3 10 (5.24%) ITIL Foundation Certificate
4 6 (3.14%) MCP
5 5 (2.62%) MCSE
5 5 (2.62%) Microsoft Certification
6 4 (2.09%) SC Cleared
6 4 (2.09%) Security Cleared
7 3 (1.57%) MCSA
8 1 (0.52%) BPSS Clearance
8 1 (0.52%) MCDST
8 1 (0.52%) MCITP
Quality Assurance & Compliance
1 66 (34.55%) SLA
2 6 (3.14%) ISO/IEC 27001
3 2 (1.05%) ISO 9000
3 2 (1.05%) QA
4 1 (0.52%) ISO 9001
4 1 (0.52%) Sarbanes-Oxley
System Software
1 21 (10.99%) Active Directory
2 5 (2.62%) VMware Infrastructure
3 3 (1.57%) Hyper-V
3 3 (1.57%) Terminal Services
4 2 (1.05%) XenApp
5 1 (0.52%) VMware ESX
Systems Management
1 6 (3.14%) SCCM
2 4 (2.09%) Microsoft Intune
3 1 (0.52%) Backup Exec
3 1 (0.52%) NetBackup
Vendors
1 35 (18.32%) Microsoft
2 13 (6.81%) VMware
3 9 (4.71%) Cisco
4 8 (4.19%) Citrix
4 8 (4.19%) ServiceNow
5 4 (2.09%) SAP
6 3 (1.57%) Apple
6 3 (1.57%) Mitel
6 3 (1.57%) NetApp
7 2 (1.05%) Google
7 2 (1.05%) HP
7 2 (1.05%) Juniper
7 2 (1.05%) Salesforce.com
7 2 (1.05%) Toshiba
8 1 (0.52%) iManage
8 1 (0.52%) LANDesk
8 1 (0.52%) MobileIron
8 1 (0.52%) Progress
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