Period
to 18 November 2017

The median annual salary for a Service Desk Manager was £42,500 in advertised job vacancies in England during the 6 months to 18 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Manager
UK > England
6 months to
18 Nov 2017
Same period 2016 Same period 2015
Rank 936 989 901
Rank change year-on-year +53 -88 +55
Permanent jobs requiring a Service Desk Manager 223 196 382
As % of all permanent IT jobs advertised in England 0.13% 0.11% 0.19%
As % of the Job Titles category 0.14% 0.11% 0.19%
Number of salaries quoted 203 165 333
England median annual salary £42,500 £42,500 £43,500
Median salary % change year-on-year - -2.30% +8.75%
10th Percentile £30,850 £31,250 £32,500
90th Percentile £62,500 £54,500 £57,500
UK median annual salary £42,500 £40,500 £43,500
% change year-on-year +4.94% -6.90% +8.75%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
England
Permanent vacancies in England with a recognized job title 160513 172941 198856
% of permanent IT jobs with a recognized job title 95.70% 96.50% 96.51%
Number of salaries quoted 129735 146008 166765
England median annual salary £50,000 £47,500 £46,000
Median salary % change year-on-year +5.26% +3.26% +2.22%
10th Percentile £27,500 £27,250 £26,250
90th Percentile £78,750 £77,500 £75,000
UK median annual salary £48,000 £47,500 £45,000
% change year-on-year +1.05% +5.56% -

Service Desk Manager
Job Vacancy Trend in England

Job postings that featured Service Desk Manager in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for Service Desk Manager in England

Service Desk Manager
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Manager in England.

Salary trend for Service Desk Manager in England

Service Desk Manager
Salary Histogram in England

The salary distribution of IT jobs citing Service Desk Manager in England over the 6 months to 18 November 2017.

Salary histogram for Service Desk Manager in England

Service Desk Manager
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Manager within the England region over the 6 months to 18 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +60 105 £48,750 +8.33% 5
South East +21 44 £45,000 +5.50% 4
North of England +9 37 £37,500 -6.25%
North West -17 19 £37,500 -16.67%
Yorkshire +36 18 £35,000 -
Midlands +19 15 £31,500 -24.10% 2
South West -20 13 £29,000 -16.55%
East Midlands +39 10 £31,500 +3.28% 1
East of England +9 9 £50,000 +16.28%
West Midlands +11 5 £30,000 -29.41% 1
Service Desk Manager
UK

Service Desk Manager Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 18 November 2017, Service Desk Manager job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region featuring Service Desk Manager in the job title.

1 164 (73.54%) ITIL
2 98 (43.95%) Windows
3 85 (38.12%) Microsoft
4 66 (29.60%) SLA
5 62 (27.80%) Active Directory
5 62 (27.80%) Service Delivery
6 57 (25.56%) ITIL Certification
7 45 (20.18%) Incident Management
8 42 (18.83%) Microsoft Office
9 41 (18.39%) Office 365
10 39 (17.49%) Service Management
11 38 (17.04%) Finance
12 37 (16.59%) Windows 7
13 34 (15.25%) Windows Server
14 33 (14.80%) ITSM
15 30 (13.45%) Service Desk Management
15 30 (13.45%) Mentoring
16 28 (12.56%) Line Management
17 27 (12.11%) Problem Management
18 26 (11.66%) Windows 10
19 24 (10.76%) Change Management
20 23 (10.31%) MS Exchange
21 22 (9.87%) VMware
21 22 (9.87%) Management Information System
21 22 (9.87%) People Management
22 21 (9.42%) Windows Server 2008
23 17 (7.62%) Coaching
23 17 (7.62%) Windows Server 2012
24 16 (7.17%) ITIL V3
24 16 (7.17%) Citrix

Service Desk Manager Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 23 (10.31%) MS Exchange
2 5 (2.24%) Exchange Server 2013
3 3 (1.35%) Exchange Server 2010
4 2 (0.90%) Exchange Server 2003
4 2 (0.90%) Exchange Server 2007
4 2 (0.90%) SharePoint
5 1 (0.45%) CMS
5 1 (0.45%) Skype for Business
Applications
1 42 (18.83%) Microsoft Office
2 5 (2.24%) Microsoft Excel
3 3 (1.35%) Microsoft PowerPoint
3 3 (1.35%) MS Visio
Business Applications
1 5 (2.24%) Remedy ITSM
2 2 (0.90%) Dynamics CRM
3 1 (0.45%) Maximo
3 1 (0.45%) Siebel CRM
Cloud Services
1 41 (18.39%) Office 365
2 11 (4.93%) Microsoft Azure
3 7 (3.14%) IaaS
4 3 (1.35%) PaaS
5 1 (0.45%) Google Cloud Platform
5 1 (0.45%) SaaS
Communications & Networking
1 11 (4.93%) VoIP
2 9 (4.04%) Firewall
3 8 (3.59%) VPN
4 7 (3.14%) DNS
5 6 (2.69%) Internet
6 5 (2.24%) TCP/IP
7 4 (1.79%) 3G
7 4 (1.79%) ADSL
7 4 (1.79%) Broadband
7 4 (1.79%) Wi-Fi
8 3 (1.35%) SMS
8 3 (1.35%) WAN
9 2 (0.90%) LAN
9 2 (0.90%) NetScaler
9 2 (0.90%) Structured Cabling
9 2 (0.90%) Unified Communications
10 1 (0.45%) IP Telephony
10 1 (0.45%) Skype
10 1 (0.45%) VLAN
10 1 (0.45%) Wireless
Database & Business Intelligence
1 4 (1.79%) SQL Server
2 1 (0.45%) Data Warehouse
Development Applications
1 1 (0.45%) JIRA
General
1 38 (17.04%) Finance
2 15 (6.73%) Law
3 14 (6.28%) Legal
4 11 (4.93%) Advertising
5 9 (4.04%) Retail
6 5 (2.24%) Banking
6 5 (2.24%) Telecoms
7 2 (0.90%) Games
8 1 (0.45%) Automotive
8 1 (0.45%) Back Office
8 1 (0.45%) Billing
8 1 (0.45%) Electronics
8 1 (0.45%) Investment Banking
Miscellaneous
1 22 (9.87%) Management Information System
2 12 (5.38%) Driving Licence
3 10 (4.48%) Analytical Skills
4 6 (2.69%) Blackberry
5 3 (1.35%) Fat Client
5 3 (1.35%) Thin Client
6 2 (0.90%) Clustering
6 2 (0.90%) CMDB
6 2 (0.90%) Greenfield Project
6 2 (0.90%) iSeries
6 2 (0.90%) PKI
7 1 (0.45%) Foreign Exchange (FX)
7 1 (0.45%) iPad
7 1 (0.45%) PlayStation
7 1 (0.45%) PMI
7 1 (0.45%) Social Media
7 1 (0.45%) User Experience
7 1 (0.45%) Virtual Team
7 1 (0.45%) Xbox
Operating Systems
1 98 (43.95%) Windows
2 37 (16.59%) Windows 7
3 34 (15.25%) Windows Server
4 26 (11.66%) Windows 10
5 21 (9.42%) Windows Server 2008
6 17 (7.62%) Windows Server 2012
7 7 (3.14%) Windows 8
8 6 (2.69%) Mac OS X
9 4 (1.79%) Windows Server 2003
10 2 (0.90%) Apple iOS
11 1 (0.45%) Android
11 1 (0.45%) Linux
11 1 (0.45%) Unix
Processes & Methodologies
1 164 (73.54%) ITIL
2 62 (27.80%) Service Delivery
3 45 (20.18%) Incident Management
4 39 (17.49%) Service Management
5 33 (14.80%) ITSM
6 30 (13.45%) Mentoring
6 30 (13.45%) Service Desk Management
7 28 (12.56%) Line Management
8 27 (12.11%) Problem Management
9 24 (10.76%) Change Management
10 22 (9.87%) People Management
11 17 (7.62%) Coaching
12 16 (7.17%) ITIL V3
13 15 (6.73%) Continuous Improvement
14 12 (5.38%) Process Improvement
15 11 (4.93%) Performance Management
16 9 (4.04%) Project Management
16 9 (4.04%) Time Management
17 8 (3.59%) CRM
17 8 (3.59%) Stakeholder Management
Programming Languages
1 6 (2.69%) PowerShell
2 4 (1.79%) SQL
3 1 (0.45%) C
Qualifications
1 57 (25.56%) ITIL Certification
2 11 (4.93%) Degree
3 10 (4.48%) Microsoft Certification
4 4 (1.79%) MCSA
4 4 (1.79%) MCSE
5 2 (0.90%) CCNA
5 2 (0.90%) Cisco Certification
5 2 (0.90%) DBS Check
5 2 (0.90%) MCDST
5 2 (0.90%) MCITP
6 1 (0.45%) ITIL Foundation Certificate
6 1 (0.45%) MCP
6 1 (0.45%) MCTS
6 1 (0.45%) PMI Certification
6 1 (0.45%) PRINCE2 Certification
Quality Assurance & Compliance
1 66 (29.60%) SLA
2 4 (1.79%) QA
3 1 (0.45%) ISO/IEC 20000
System Software
1 62 (27.80%) Active Directory
2 14 (6.28%) Hyper-V
3 11 (4.93%) XenApp
4 9 (4.04%) VMware Infrastructure
5 5 (2.24%) Microsoft App-V
6 3 (1.35%) BitLocker
7 2 (0.90%) Citrix Presentation Server
7 2 (0.90%) Terminal Services
7 2 (0.90%) XenServer
8 1 (0.45%) Virtual Desktop
8 1 (0.45%) XenDesktop
Systems Management
1 4 (1.79%) SCCM
2 2 (0.90%) SCDPM
2 2 (0.90%) SCOM
2 2 (0.90%) SCVMM
3 1 (0.45%) Norton AntiVirus
3 1 (0.45%) SAP Afaria
3 1 (0.45%) Systems Management Server (SMS)
3 1 (0.45%) vCenter Server
Vendors
1 85 (38.12%) Microsoft
2 22 (9.87%) VMware
3 16 (7.17%) Citrix
4 15 (6.73%) Cisco
5 11 (4.93%) ServiceNow
6 10 (4.48%) Apple
6 10 (4.48%) Mitel
7 9 (4.04%) Remedy
8 7 (3.14%) HP
9 6 (2.69%) Avaya
10 3 (1.35%) Bloomberg
10 3 (1.35%) Reuters
10 3 (1.35%) Symantec
11 2 (0.90%) Capita
11 2 (0.90%) Concur
11 2 (0.90%) Freshdesk
11 2 (0.90%) IBM
11 2 (0.90%) Peregrine
11 2 (0.90%) Salesforce.com
11 2 (0.90%) Sophos