Service Desk Manager Jobs in England

Service Desk Manager
UK > England

The median Service Desk Manager salary in England is £55,000 per year, according to job vacancies posted during the 6 months leading to 30 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
30 May 2025
Same period 2024 Same period 2023
Rank 616 726 769
Rank change year-on-year +110 +43 +237
Permanent jobs requiring a Service Desk Manager 69 117 128
As % of all permanent jobs advertised in England 0.14% 0.13% 0.15%
As % of the Job Titles category 0.16% 0.14% 0.16%
Number of salaries quoted 56 97 118
10th Percentile £37,500 £34,000 £37,834
25th Percentile £46,250 £42,500 £42,500
Median annual salary (50th Percentile) £55,000 £52,500 £50,000
Median % change year-on-year +4.76% +5.00% -
75th Percentile £60,625 £65,000 £60,000
90th Percentile £70,000 £77,500 £72,500
UK median annual salary £55,000 £50,000 £50,000
% change year-on-year +10.00% - -

All Permanent IT Job Vacancies
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 44,450 84,705 79,000
% of permanent jobs with a recognized job title 90.78% 94.67% 91.45%
Number of salaries quoted 23,451 62,722 50,420
10th Percentile £29,250 £28,500 £32,750
25th Percentile £41,000 £38,070 £45,000
Median annual salary (50th Percentile) £56,000 £52,500 £60,800
Median % change year-on-year +6.67% -13.65% +1.33%
75th Percentile £75,000 £71,250 £81,250
90th Percentile £96,952 £90,000 £100,000
UK median annual salary £55,000 £52,500 £60,000
% change year-on-year +4.76% -12.50% -

Service Desk Manager
Job Vacancy Trend in England

Job postings that featured Service Desk Manager in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for Service Desk Manager in England

Service Desk Manager
Salary Trend in England

3-month moving average salary quoted in jobs citing Service Desk Manager in England.

Salary trend for Service Desk Manager in England

Service Desk Manager
Salary Histogram in England

Salary distribution for jobs citing Service Desk Manager in England over the 6 months to 30 May 2025.

Salary histogram for Service Desk Manager in England

Service Desk Manager
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Manager within the England region over the 6 months to 30 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +102 27 £53,500 -14.40% 9
London +95 18 £62,500 -3.85% 4
North of England +35 11 £52,500 +9.38% 5
Midlands +88 9 £50,000 +58.73% 3
North West +5 6 £52,500 +16.67% 5
East Midlands +47 5 £52,500 +66.67% 2
West Midlands +61 4 £47,500 -15.18% 1
South West +82 3 £47,500 +5.56% 2
Yorkshire +45 3 £62,500 +27.55%
North East - 2 £29,250 -
East of England +42 1 - -
Service Desk Manager
UK

Service Desk Manager Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 30 May 2025, Service Desk Manager job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring Service Desk Manager in the job title.

1 48 (69.57%) ITIL
2 37 (53.62%) Service Delivery
3 30 (43.48%) Microsoft
3 30 (43.48%) Social Skills
4 29 (42.03%) Microsoft 365
4 29 (42.03%) ITSM
5 22 (31.88%) Customer Service
6 20 (28.99%) Continuous Improvement
7 19 (27.54%) Azure
7 19 (27.54%) Incident Management
8 18 (26.09%) Service Management
8 18 (26.09%) Problem-Solving
9 17 (24.64%) Windows
10 15 (21.74%) ITIL Certification
10 15 (21.74%) Mentoring
10 15 (21.74%) Problem Management
10 15 (21.74%) Process Improvement
11 14 (20.29%) SLA
12 13 (18.84%) Coaching
13 12 (17.39%) Degree
14 11 (15.94%) Asset Management
14 11 (15.94%) Active Directory
15 10 (14.49%) Microsoft Office
16 9 (13.04%) Change Management
16 9 (13.04%) Information Security
16 9 (13.04%) People Management
16 9 (13.04%) Customer-Centricity
16 9 (13.04%) Onboarding
17 8 (11.59%) Private Cloud
17 8 (11.59%) Windows 10

Service Desk Manager Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (10.14%) IIS
2 2 (2.90%) SharePoint
3 1 (1.45%) Microsoft Exchange
Applications
1 10 (14.49%) Microsoft Office
Cloud Services
1 29 (42.03%) Microsoft 365
2 19 (27.54%) Azure
3 8 (11.59%) AWS
4 7 (10.14%) SaaS
5 1 (1.45%) Google Workspace
Communications & Networking
1 4 (5.80%) VLAN
1 4 (5.80%) VoIP
2 3 (4.35%) Network Security
3 1 (1.45%) DHCP
3 1 (1.45%) DNS
3 1 (1.45%) Firewall
3 1 (1.45%) TCP/IP
3 1 (1.45%) VPN
Database & Business Intelligence
1 7 (10.14%) SQL Server
Development Applications
1 4 (5.80%) JIRA
General
1 30 (43.48%) Social Skills
2 7 (10.14%) Inclusion and Diversity
2 7 (10.14%) Law
3 6 (8.70%) Finance
4 5 (7.25%) Analytical Skills
5 4 (5.80%) Legal
6 3 (4.35%) Retail
6 3 (4.35%) Telecoms
7 2 (2.90%) Organisational Skills
8 1 (1.45%) Presentation Skills
8 1 (1.45%) Public Sector
Libraries, Frameworks & Software Standards
1 7 (10.14%) .NET
2 1 (1.45%) Web Services
Miscellaneous
1 9 (13.04%) Onboarding
2 8 (11.59%) Management Information System
2 8 (11.59%) Private Cloud
3 7 (10.14%) Client/Server
4 4 (5.80%) CCTV
5 2 (2.90%) iPhone
6 1 (1.45%) Data Protection Act
6 1 (1.45%) Driving Licence
6 1 (1.45%) Self-Motivation
Operating Systems
1 17 (24.64%) Windows
2 8 (11.59%) Windows 10
3 6 (8.70%) Mac OS
4 1 (1.45%) Linux
4 1 (1.45%) Windows Server
Processes & Methodologies
1 48 (69.57%) ITIL
2 37 (53.62%) Service Delivery
3 29 (42.03%) ITSM
4 22 (31.88%) Customer Service
5 20 (28.99%) Continuous Improvement
6 19 (27.54%) Incident Management
7 18 (26.09%) Problem-Solving
7 18 (26.09%) Service Management
8 15 (21.74%) Mentoring
8 15 (21.74%) Problem Management
8 15 (21.74%) Process Improvement
9 13 (18.84%) Coaching
10 11 (15.94%) Asset Management
11 9 (13.04%) Change Management
11 9 (13.04%) Customer-Centricity
11 9 (13.04%) Information Security
11 9 (13.04%) People Management
12 8 (11.59%) Configuration Management
13 7 (10.14%) Information Security Management
13 7 (10.14%) Security Management
Programming Languages
1 1 (1.45%) PowerShell
1 1 (1.45%) SQL
Qualifications
1 15 (21.74%) ITIL Certification
2 12 (17.39%) Degree
3 5 (7.25%) Azure Certification
4 1 (1.45%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 14 (20.29%) SLA
2 4 (5.80%) ISO/IEC 27001
3 2 (2.90%) QA
System Software
1 11 (15.94%) Active Directory
Vendors
1 30 (43.48%) Microsoft
2 7 (10.14%) Oracle
3 5 (7.25%) Cisco
3 5 (7.25%) ServiceNow
4 3 (4.35%) Apple
5 2 (2.90%) Intapp
5 2 (2.90%) Sun
6 1 (1.45%) Google
6 1 (1.45%) Meraki