Period
to 23 September 2018

The following table provides summary statistics for permanent job vacancies advertised in the South West with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 23 September 2018 with a comparison to the same period in the previous 2 years.

Services Delivery
England > South West
6 months to
23 Sep 2018
Same period 2017 Same period 2016
Rank 85 113 75
Rank change year-on-year +28 -38 -2
Permanent jobs citing Service Delivery 381 303 449
As % of all permanent IT jobs advertised in the South West 3.70% 2.98% 4.11%
As % of the Processes & Methodologies category 4.01% 3.25% 4.55%
Number of salaries quoted 265 259 365
South West median annual salary £45,000 £42,500 £40,000
Median salary % change year-on-year +5.88% +6.25% -
10th Percentile £28,000 £26,250 £21,750
90th Percentile £90,000 £72,500 £57,500
England median annual salary £52,500 £47,500 £50,000
% change year-on-year +10.53% -5.00% +3.09%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the South West with a requirement for process or methodology skills.

All Process and Methodology Skills
South West
Permanent vacancies with a requirement for process or methodology skills 9,498 9,328 9,873
As % of all permanent IT jobs advertised in the South West 92.18% 91.72% 90.35%
Number of salaries quoted 7,811 7,697 8,258
South West median annual salary £42,500 £42,000 £40,000
Median salary % change year-on-year +1.19% +5.00% -
10th Percentile £26,250 £25,750 £25,750
90th Percentile £66,250 £63,750 £63,750
England median annual salary £50,500 £50,000 £50,000
% change year-on-year +1.00% - +5.26%

Service Delivery
Job Vacancy Trend in the South West

Job postings citing Service Delivery as a percentage of all IT jobs advertised in the South West.

Job vacancy trend for Service Delivery in the South West

Service Delivery
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery in the South West.

Salary trend for Service Delivery in the South West

Service Delivery
Salary Histogram in the South West

The salary distribution of IT jobs citing Service Delivery in the South West over the 6 months to 23 September 2018.

Salary histogram for Service Delivery in the South West

Service Delivery
Job Locations in the South West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the South West region over the 6 months to 23 September 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Bristol +19 113 £48,688 +8.19% 14
Wiltshire -16 67 £32,500 -13.33% 8
Gloucestershire -8 48 £45,000 -2.17% 7
Somerset +26 29 £50,000 -28.57% 1
Dorset -13 21 £35,000 +3.70% 7
Cornwall +23 17 - - 2
Devon +15 11 £31,000 -11.43%
Service Delivery
England

For the 6 months to 23 September 2018, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South West region with a requirement for Service Delivery.

1 188 (49.34%) ITIL
2 122 (32.02%) Microsoft
3 97 (25.46%) Windows
4 96 (25.20%) Service Management
5 80 (21.00%) Agile Software Development
6 76 (19.95%) Active Directory
7 75 (19.69%) Security Cleared
8 71 (18.64%) PowerShell
9 64 (16.80%) SLA
10 62 (16.27%) Finance
11 60 (15.75%) SharePoint
12 59 (15.49%) Presales
13 57 (14.96%) Linux
13 57 (14.96%) ITSM
14 56 (14.70%) WAN
14 56 (14.70%) Continuous Improvement
15 55 (14.44%) Amazon AWS
16 54 (14.17%) Marketing
17 52 (13.65%) Microsoft Azure
17 52 (13.65%) Stakeholder Management
18 51 (13.39%) Problem Management
19 49 (12.86%) Microsoft Excel
20 47 (12.34%) Telecoms
20 47 (12.34%) Degree
21 46 (12.07%) Project Management
21 46 (12.07%) Windows Server
22 45 (11.81%) Virtual Team
23 44 (11.55%) Microsoft PowerPoint
23 44 (11.55%) Microsoft Office
23 44 (11.55%) VMware

Service Delivery
Co-occurring IT Skills in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 60 (15.75%) SharePoint
2 13 (3.41%) Confluence
3 10 (2.62%) Apache
4 8 (2.10%) SharePoint 2010
4 8 (2.10%) SharePoint 2013
5 7 (1.84%) Skype for Business
6 6 (1.57%) Moodle
7 5 (1.31%) IIS
8 4 (1.05%) IBM Notes
9 3 (0.79%) Captiva
9 3 (0.79%) CMS
9 3 (0.79%) Documentum
10 2 (0.52%) Exchange Server 2003
10 2 (0.52%) MS Exchange
11 1 (0.26%) Exchange Server 2007
11 1 (0.26%) Jetty
11 1 (0.26%) SharePoint Server
Applications
1 49 (12.86%) Microsoft Excel
2 44 (11.55%) Microsoft Office
2 44 (11.55%) Microsoft PowerPoint
3 17 (4.46%) Microsoft Project
4 10 (2.62%) MS Visio
5 4 (1.05%) Acrobat
Business Applications
1 5 (1.31%) Siebel CRM
2 3 (0.79%) Dynamics CRM
2 3 (0.79%) Dynamics NAV
3 1 (0.26%) Dynamics AX
3 1 (0.26%) Misys Midas
Cloud Services
1 55 (14.44%) Amazon AWS
2 52 (13.65%) Microsoft Azure
3 39 (10.24%) Office 365
4 31 (8.14%) SaaS
5 27 (7.09%) IaaS
6 13 (3.41%) PaaS
7 11 (2.89%) Azure Functions
7 11 (2.89%) Google Cloud Platform
7 11 (2.89%) Serverless
8 10 (2.62%) Amazon CloudWatch
8 10 (2.62%) Amazon EC2
8 10 (2.62%) Amazon S3
9 9 (2.36%) Cloud Computing
10 7 (1.84%) AWS CloudFormation
11 3 (0.79%) Azure Active Directory
Communications & Networking
1 56 (14.70%) WAN
2 38 (9.97%) Firewall
3 30 (7.87%) Network Security
4 27 (7.09%) LAN
5 22 (5.77%) Intrusion Detection
6 16 (4.20%) TCP/IP
7 12 (3.15%) DNS
8 10 (2.62%) Skype
8 10 (2.62%) Wireless
9 9 (2.36%) Internet
10 8 (2.10%) VoIP
11 7 (1.84%) Unified Communications
11 7 (1.84%) VPN
12 6 (1.57%) SMS
13 5 (1.31%) PBX
14 4 (1.05%) ADSL
14 4 (1.05%) Ethernet
14 4 (1.05%) MPLS
14 4 (1.05%) OSPF
14 4 (1.05%) WLAN
Database & Business Intelligence
1 38 (9.97%) SQL Server
2 10 (2.62%) Amazon RDS
3 9 (2.36%) MySQL
4 7 (1.84%) MarkLogic
5 6 (1.57%) Power BI
6 5 (1.31%) Big Data
6 5 (1.31%) Oracle BI EE
7 3 (0.79%) Qlik Sense
7 3 (0.79%) Relational Database
7 3 (0.79%) SQL Server 2008
8 1 (0.26%) JasperReports
8 1 (0.26%) MariaDB
8 1 (0.26%) MS Access
Development Applications
1 19 (4.99%) Git (software)
2 15 (3.94%) Jenkins
3 13 (3.41%) Atlassian Bamboo
3 13 (3.41%) JIRA
4 11 (2.89%) Visual Studio
4 11 (2.89%) Visual Studio Team System
5 8 (2.10%) Maven
6 7 (1.84%) JUnit
7 6 (1.57%) Bitbucket
7 6 (1.57%) EasyMock
8 5 (1.31%) MSI
8 5 (1.31%) Subversion
9 2 (0.52%) Ant
9 2 (0.52%) TeamCity
10 1 (0.26%) Cucumber
10 1 (0.26%) Eclipse
10 1 (0.26%) Hudson
10 1 (0.26%) JBehave
10 1 (0.26%) JMeter
10 1 (0.26%) SpecFlow
General
1 62 (16.27%) Finance
2 54 (14.17%) Marketing
3 47 (12.34%) Telecoms
4 10 (2.62%) Aerospace
5 8 (2.10%) Billing
6 6 (1.57%) Electronics
6 6 (1.57%) Manufacturing
6 6 (1.57%) Military
6 6 (1.57%) Retail
7 5 (1.31%) Back Office
7 5 (1.31%) Banking
8 4 (1.05%) Law
8 4 (1.05%) Legal
9 2 (0.52%) Games
9 2 (0.52%) Local Government
10 1 (0.26%) Advertising
10 1 (0.26%) Front Office
Job Titles
1 68 (17.85%) Service Manager
2 61 (16.01%) Architect
3 56 (14.70%) Solutions Architect
4 46 (12.07%) Services Delivery Manager
5 45 (11.81%) Delivery Manager
6 24 (6.30%) Infrastructure Engineer
7 22 (5.77%) Analyst
8 18 (4.72%) 2nd Line Engineer
9 17 (4.46%) Support Engineer
10 16 (4.20%) IT Manager
11 14 (3.67%) Azure Architect
11 14 (3.67%) Head of Delivery
12 13 (3.41%) Desktop Support
12 13 (3.41%) Senior Manager
12 13 (3.41%) Wintel Engineer
13 12 (3.15%) Head of Service Delivery
13 12 (3.15%) Linux Engineer
13 12 (3.15%) Project Manager
14 11 (2.89%) Applications Architect
14 11 (2.89%) Storage Engineer
Libraries, Frameworks & Software Standards
1 15 (3.94%) Web Services
2 14 (3.67%) Spring
3 10 (2.62%) XML
4 8 (2.10%) .NET
4 8 (2.10%) CSS
4 8 (2.10%) HTML
5 7 (1.84%) Spring Boot
6 6 (1.57%) EJB
6 6 (1.57%) Java EE
6 6 (1.57%) JSF
7 5 (1.31%) Middleware
7 5 (1.31%) Oracle Fusion
8 4 (1.05%) Flash
9 3 (0.79%) Ajax
9 3 (0.79%) EDI
9 3 (0.79%) jQuery
9 3 (0.79%) LAMP
9 3 (0.79%) SAML
9 3 (0.79%) Symfony
9 3 (0.79%) Twitter Bootstrap
Miscellaneous
1 45 (11.81%) Virtual Team
2 41 (10.76%) Data Centre
3 40 (10.50%) Analytical Skills
4 26 (6.82%) Self-Motivation
5 25 (6.56%) User Experience
6 18 (4.72%) Distributed Denial-of-Service
7 17 (4.46%) Management Information System
8 13 (3.41%) Fintech
9 11 (2.89%) EMC VNX
9 11 (2.89%) Public Cloud
10 10 (2.62%) Enterprise Software
10 10 (2.62%) Hybrid Cloud
11 9 (2.36%) Fat Client
11 9 (2.36%) Thin Client
12 8 (2.10%) Clustering
12 8 (2.10%) Cyberthreat
13 6 (1.57%) NHS
13 6 (1.57%) Wiki
14 5 (1.31%) VxBlock/Vblock
15 4 (1.05%) Driving Licence
Operating Systems
1 97 (25.46%) Windows
2 57 (14.96%) Linux
3 46 (12.07%) Windows Server
4 31 (8.14%) Windows 10
5 27 (7.09%) Windows Server 2012
6 21 (5.51%) Windows 7
7 19 (4.99%) CentOS
8 11 (2.89%) Red Hat Enterprise Linux
9 10 (2.62%) Windows Server 2008
10 7 (1.84%) Android
11 6 (1.57%) Unix
12 3 (0.79%) Apple iOS
12 3 (0.79%) Ubuntu
13 2 (0.52%) Windows 8
14 1 (0.26%) Debian
14 1 (0.26%) Fedora
14 1 (0.26%) Kali Linux
14 1 (0.26%) Windows Server 2003
14 1 (0.26%) Windows XP
Processes & Methodologies
1 188 (49.34%) ITIL
2 96 (25.20%) Service Management
3 80 (21.00%) Agile Software Development
4 59 (15.49%) Presales
5 57 (14.96%) ITSM
6 56 (14.70%) Continuous Improvement
7 52 (13.65%) Stakeholder Management
8 51 (13.39%) Problem Management
9 46 (12.07%) Project Management
10 40 (10.50%) Virtual Team Management
11 36 (9.45%) Infrastructure Engineering
12 35 (9.19%) ITIL V3
12 35 (9.19%) Problem-Solving
13 32 (8.40%) Incident Management
14 31 (8.14%) Service Delivery Management
15 30 (7.87%) DevOps
16 29 (7.61%) Decision-Making
16 29 (7.61%) Proactive Management
17 28 (7.35%) Business Intelligence
18 25 (6.56%) Data Protection
Programming Languages
1 71 (18.64%) PowerShell
2 23 (6.04%) Java
2 23 (6.04%) Python
3 19 (4.99%) C
4 18 (4.72%) SQL
5 17 (4.46%) Bash Shell
6 14 (3.67%) PHP
7 11 (2.89%) JavaScript
7 11 (2.89%) Ruby
8 7 (1.84%) C++
9 4 (1.05%) C#
9 4 (1.05%) VB
10 1 (0.26%) Groovy
10 1 (0.26%) Shell Script
Qualifications
1 75 (19.69%) Security Cleared
2 47 (12.34%) Degree
3 28 (7.35%) DV Cleared
4 24 (6.30%) Microsoft Certification
5 22 (5.77%) SC Cleared
6 19 (4.99%) ITIL Certification
7 16 (4.20%) ISEB
8 11 (2.89%) Cisco Certification
9 10 (2.62%) MCITP
10 8 (2.10%) CCNA
11 7 (1.84%) MCSE
11 7 (1.84%) PRINCE2 Practitioner
12 6 (1.57%) DBS Check
12 6 (1.57%) PRINCE2 Certification
13 5 (1.31%) CCNP
13 5 (1.31%) ITIL Foundation Certificate
13 5 (1.31%) JNCIA
14 4 (1.05%) MCT
14 4 (1.05%) PMP
15 3 (0.79%) PMI Certification
Quality Assurance & Compliance
1 64 (16.80%) SLA
2 24 (6.30%) QA
3 18 (4.72%) PMO
4 11 (2.89%) GDPR
4 11 (2.89%) ISO/IEC 27001
5 9 (2.36%) ISO/IEC 20000
6 2 (0.52%) PCI DSS
7 1 (0.26%) COBIT
7 1 (0.26%) Data Quality
7 1 (0.26%) ISO 22301
7 1 (0.26%) ISO 9001
System Software
1 76 (19.95%) Active Directory
2 41 (10.76%) VMware Infrastructure
3 33 (8.66%) Hyper-V
4 18 (4.72%) Virtual Desktop
5 12 (3.15%) BitLocker
6 10 (2.62%) VMware Server
7 8 (2.10%) Docker
8 5 (1.31%) Microsoft App-V
8 5 (1.31%) NFS
9 3 (0.79%) Shibboleth
10 2 (0.52%) VMware ESXi
11 1 (0.26%) ISA Server
11 1 (0.26%) Samba
11 1 (0.26%) VirtualBox
11 1 (0.26%) vSphere
11 1 (0.26%) Xen
Systems Management
1 34 (8.92%) SCCM
2 18 (4.72%) Puppet
3 15 (3.94%) SCOM
3 15 (3.94%) SCVMM
4 11 (2.89%) EMC NetWorker
5 10 (2.62%) Opscode Chef
6 8 (2.10%) Forefront Identity Manager
6 8 (2.10%) Nagios
6 8 (2.10%) NetBackup
7 7 (1.84%) Cacti
8 5 (1.31%) HP ALM
9 4 (1.05%) Norton AntiVirus
10 3 (0.79%) SolarWinds Orion
11 2 (0.52%) Microsoft Clustering
11 2 (0.52%) Microsoft Intune
11 2 (0.52%) vCenter Server
12 1 (0.26%) Ansible
12 1 (0.26%) Docker Swarm
12 1 (0.26%) Kubernetes
12 1 (0.26%) Symantec Endpoint Protection
Vendors
1 122 (32.02%) Microsoft
2 44 (11.55%) VMware
3 41 (10.76%) BT
4 29 (7.61%) McAfee
5 21 (5.51%) Cisco
6 18 (4.72%) Red Hat
6 18 (4.72%) Veeam
7 15 (3.94%) Citrix
7 15 (3.94%) Oracle
7 15 (3.94%) SolarWinds
8 14 (3.67%) HP
9 13 (3.41%) EMC
9 13 (3.41%) Google
10 12 (3.15%) Dell
11 11 (2.89%) SAP
12 9 (2.36%) Juniper
13 8 (2.10%) Veritas
14 7 (1.84%) 3PAR
14 7 (1.84%) Atlassian
14 7 (1.84%) NEC