Service Delivery Job Trends in the South West

Service Delivery
England > South West

The table below provides summary statistics and salary benchmarking for jobs advertised in the South West requiring Service Delivery skills. It covers permanent job vacancies from the 6 months leading up to 30 December 2025, with comparisons to the same periods in the previous two years.

6 months to
30 Dec 2025
Same period 2024 Same period 2023
Rank 68 68 89
Rank change year-on-year 0 +21 -14
Permanent jobs citing Service Delivery 122 151 143
As % of all permanent jobs in the South West 2.43% 3.48% 3.25%
As % of the Processes & Methodologies category 3.35% 4.13% 3.56%
Number of salaries quoted 88 72 114
10th Percentile £28,675 £38,675 £32,750
25th Percentile £29,750 £45,938 £37,687
Median annual salary (50th Percentile) £42,500 £52,500 £45,000
Median % change year-on-year -19.05% +16.67% -3.23%
75th Percentile £57,500 £73,886 £61,250
90th Percentile £65,000 £80,000 £72,500
England median annual salary £49,200 £53,928 £51,500
% change year-on-year -8.77% +4.71% +3.00%

All Process & Methodology Skills
South West

Service Delivery falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in the South West.

Permanent vacancies with a requirement for process or methodology skills 3,643 3,653 4,014
As % of all permanent jobs advertised in the South West 72.60% 84.31% 91.35%
Number of salaries quoted 2,470 1,875 3,047
10th Percentile £27,750 £30,000 £30,750
25th Percentile £33,750 £40,158 £41,000
Median annual salary (50th Percentile) £50,000 £55,000 £53,351
Median % change year-on-year -9.09% +3.09% +6.70%
75th Percentile £65,579 £68,750 £68,750
90th Percentile £80,000 £82,500 £82,500
England median annual salary £55,000 £60,000 £60,000
% change year-on-year -8.33% - -4.00%

Service Delivery
Job Vacancy Trend in the South West

Historical trend showing the proportion of permanent IT job postings citing Service Delivery relative to all permanent IT jobs advertised in the South West.

Service Delivery job vacancy trend in the South West

Service Delivery
Salary Trend in the South West

Salary distribution trend for jobs in the South West citing Service Delivery.

Salary distribution trend for jobs in the South West citing Service Delivery

Service Delivery
Salary Histogram in the South West

Salary distribution for jobs citing Service Delivery in the South West over the 6 months to 30 December 2025.

Salary histogram for Service Delivery in the South West

Service Delivery
Job Locations in the South West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the South West region over the 6 months to 30 December 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Bristol -8 38 £52,500 +3.96% 30
Wiltshire +14 32 £50,000 -19.11% 24
Devon -2 18 £31,500 -27.57% 28
Gloucestershire +8 13 £35,536 -35.39% 34
Somerset -15 8 £49,845 -3.81% 24
Dorset +9 7 £58,000 - 18
Cornwall -10 5 £27,750 -19.57%
Avon - 1 £52,500 - 14
Service Delivery
England

Service Delivery
Co-Occurring Skills & Capabilities in the South West by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 8 (6.56%) SharePoint
2 6 (4.92%) Microsoft Exchange
3 3 (2.46%) Confluence
4 1 (0.82%) IIS
Applications
1 6 (4.92%) Microsoft Office
2 3 (2.46%) Microsoft Excel
3 1 (0.82%) MS Visio
Business Applications
1 2 (1.64%) Remedy ITSM
2 1 (0.82%) assyst
2 1 (0.82%) Dynamics CRM
Cloud Services
1 21 (17.21%) Azure
2 15 (12.30%) Microsoft 365
3 11 (9.02%) AWS
4 5 (4.10%) Google Workspace
5 3 (2.46%) Entra ID
5 3 (2.46%) IaaS
5 3 (2.46%) Power Platform
5 3 (2.46%) SaaS
6 1 (0.82%) Azure DevOps
6 1 (0.82%) Azure Monitor
6 1 (0.82%) GCP
6 1 (0.82%) Nutanix
6 1 (0.82%) Power Automate
Communications & Networking
1 7 (5.74%) Wi-Fi
2 4 (3.28%) Unified Communications
3 3 (2.46%) Internet
3 3 (2.46%) LAN
3 3 (2.46%) VLAN
3 3 (2.46%) VoIP
3 3 (2.46%) WAN
4 2 (1.64%) DNS
4 2 (1.64%) Firewall
4 2 (1.64%) LTE
4 2 (1.64%) Network Security
4 2 (1.64%) SAN
4 2 (1.64%) VSAT
4 2 (1.64%) Wireless
5 1 (0.82%) Intranet
5 1 (0.82%) TETRA
Database & Business Intelligence
1 5 (4.10%) Data Warehouse
1 5 (4.10%) Geospatial Data
1 5 (4.10%) Metadata
1 5 (4.10%) Metadata Repository
2 3 (2.46%) MySQL
3 2 (1.64%) Power BI
Development Applications
1 3 (2.46%) JIRA
General
1 42 (34.43%) Social Skills
2 27 (22.13%) Finance
3 15 (12.30%) Analytical Skills
4 13 (10.66%) Law
5 10 (8.20%) Public Sector
6 7 (5.74%) Organisational Skills
7 5 (4.10%) Inclusion and Diversity
7 5 (4.10%) Telecoms
8 4 (3.28%) Dutch Language
8 4 (3.28%) French Language
8 4 (3.28%) Influencing Skills
8 4 (3.28%) Retail
8 4 (3.28%) Spanish Language
9 3 (2.46%) Police
10 2 (1.64%) Aerospace
11 1 (0.82%) Banking
11 1 (0.82%) Billing
11 1 (0.82%) Documentation Skills
11 1 (0.82%) Legal
11 1 (0.82%) Military
Job Titles
1 32 (26.23%) Delivery Manager
2 29 (23.77%) Service Manager
3 24 (19.67%) Service Delivery Manager
4 17 (13.93%) 2nd Line Support
5 12 (9.84%) Analyst
6 11 (9.02%) Support Engineer
7 9 (7.38%) Field Engineer
8 8 (6.56%) Lead
8 8 (6.56%) Service Analyst
9 7 (5.74%) IT Support
10 6 (4.92%) 2nd Line Engineer
10 6 (4.92%) 2nd Line Support Engineer
10 6 (4.92%) 3rd Line Engineer
10 6 (4.92%) Architect
10 6 (4.92%) IT Manager
11 5 (4.10%) Data Architect
11 5 (4.10%) ICT Analyst
11 5 (4.10%) IT Engineer
11 5 (4.10%) IT Support Engineer
12 4 (3.28%) Technical Engineer
Libraries, Frameworks & Software Standards
1 2 (1.64%) ModSecurity
2 1 (0.82%) .NET
Miscellaneous
1 6 (4.92%) Legacy Systems
2 5 (4.10%) Reference Data
3 4 (3.28%) Digital Signage
3 4 (3.28%) Driving Licence
3 4 (3.28%) Enterprise Software
3 4 (3.28%) Onboarding
3 4 (3.28%) Self-Motivation
4 3 (2.46%) CCTV
4 3 (2.46%) Data Centre
4 3 (2.46%) Product Ownership
5 2 (1.64%) Client/Server
5 2 (1.64%) EPoS
5 2 (1.64%) NHS
5 2 (1.64%) Video Conferencing
6 1 (0.82%) Foreign Exchange (FX)
6 1 (0.82%) Hybrid Cloud
6 1 (0.82%) Management Information System
6 1 (0.82%) PDA
6 1 (0.82%) PMI
6 1 (0.82%) Public Cloud
Operating Systems
1 19 (15.57%) Windows
2 9 (7.38%) Windows Server
3 7 (5.74%) Linux
3 7 (5.74%) Mac OS
4 3 (2.46%) Windows 10
5 2 (1.64%) Android
5 2 (1.64%) Apple iOS
Processes & Methodologies
1 47 (38.52%) Problem-Solving
2 43 (35.25%) ITIL
3 36 (29.51%) Customer Service
4 29 (23.77%) Mentoring
5 16 (13.11%) Cybersecurity
5 16 (13.11%) Service Management
6 15 (12.30%) Continuous Improvement
7 14 (11.48%) Line Management
7 14 (11.48%) Project Delivery
8 13 (10.66%) People Management
8 13 (10.66%) Project Management
9 11 (9.02%) Contract Management
10 10 (8.20%) Incident Management
10 10 (8.20%) ITSM
11 8 (6.56%) Customer Experience
11 8 (6.56%) DevOps
11 8 (6.56%) Process Improvement
12 7 (5.74%) Business Continuity
12 7 (5.74%) Change Management
12 7 (5.74%) User Experience
Programming Languages
1 8 (6.56%) PowerShell
2 7 (5.74%) SQL
3 1 (0.82%) C#
3 1 (0.82%) JavaScript
3 1 (0.82%) Python
Qualifications
1 23 (18.85%) Security Cleared
2 17 (13.93%) Degree
3 15 (12.30%) Microsoft Certification
3 15 (12.30%) SC Cleared
4 10 (8.20%) ITIL Foundation Certificate
4 10 (8.20%) Network+ Certification
5 8 (6.56%) MCITP
6 7 (5.74%) CCNA
6 7 (5.74%) Cisco Certification
7 6 (4.92%) MCP
8 5 (4.10%) Computer Science Degree
9 4 (3.28%) A+ Certification
10 2 (1.64%) DV Cleared
10 2 (1.64%) JNCIA
11 1 (0.82%) AWS Certification
11 1 (0.82%) AWS Certified Solutions Architect
11 1 (0.82%) CompTIA Security+
11 1 (0.82%) DBS Check
11 1 (0.82%) ITIL Certification
11 1 (0.82%) PMI Certification
Quality Assurance & Compliance
1 14 (11.48%) SLA
2 7 (5.74%) GDPR
3 2 (1.64%) ISO/IEC 27001
4 1 (0.82%) NIST
4 1 (0.82%) PMO
System Software
1 13 (10.66%) Active Directory
2 3 (2.46%) BitLocker
2 3 (2.46%) Hyper-V
2 3 (2.46%) VMware Infrastructure
3 1 (0.82%) KVM
3 1 (0.82%) vSphere
Systems Management
1 4 (3.28%) SCCM
2 3 (2.46%) Microsoft Intune
3 1 (0.82%) Ansible
3 1 (0.82%) Kubernetes
3 1 (0.82%) Nessus
3 1 (0.82%) Single Sign-On
3 1 (0.82%) Terraform
Vendors
1 38 (31.15%) Microsoft
2 11 (9.02%) Cisco
3 8 (6.56%) Computacenter
4 6 (4.92%) arcserve
4 6 (4.92%) ServiceNow
4 6 (4.92%) Veeam
5 5 (4.10%) Fortinet
6 4 (3.28%) CrowdStrike
6 4 (3.28%) Palo Alto
7 3 (2.46%) Apple
7 3 (2.46%) VMware
8 2 (1.64%) BMC
8 2 (1.64%) Freshdesk
8 2 (1.64%) Google
8 2 (1.64%) Nokia
8 2 (1.64%) Remedy
8 2 (1.64%) TP-LINK
8 2 (1.64%) Ubiquiti
9 1 (0.82%) Tenable
9 1 (0.82%) Xero