Period
to 17 December 2018

The following table provides summary statistics for permanent job vacancies advertised in the South West with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 17 December 2018 with a comparison to the same period in the previous 2 years.

Services Delivery
England > South West
6 months to
17 Dec 2018
Same period 2017 Same period 2016
Rank 91 104 66
Rank change year-on-year +13 -38 +14
Permanent jobs citing Service Delivery 346 325 499
As % of all permanent IT jobs advertised in the South West 3.45% 3.20% 4.64%
As % of the Processes & Methodologies category 3.72% 3.51% 5.09%
Number of salaries quoted 229 198 429
South West median annual salary £40,000 £45,000 £38,500
Median salary % change year-on-year -11.11% +16.88% -4.35%
10th Percentile £28,000 £26,775 £21,500
90th Percentile £90,000 £60,000 £60,000
England median annual salary £52,000 £50,000 £47,500
% change year-on-year +4.00% +5.26% -5.00%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the South West with a requirement for process or methodology skills.

All Process and Methodology Skills
South West
Permanent vacancies with a requirement for process or methodology skills 9,299 9,271 9,799
As % of all permanent IT jobs advertised in the South West 92.69% 91.25% 91.12%
Number of salaries quoted 7,361 7,627 8,145
South West median annual salary £45,000 £42,500 £40,500
Median salary % change year-on-year +5.88% +4.94% +1.25%
10th Percentile £26,250 £26,250 £26,250
90th Percentile £67,500 £65,000 £63,750
England median annual salary £52,500 £50,000 £50,000
% change year-on-year +5.00% - +5.26%

Service Delivery
Job Vacancy Trend in the South West

Job postings citing Service Delivery as a percentage of all IT jobs advertised in the South West.

Job vacancy trend for Service Delivery in the South West

Service Delivery
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery in the South West.

Salary trend for Service Delivery in the South West

Service Delivery
Salary Histogram in the South West

The salary distribution of IT jobs citing Service Delivery in the South West over the 6 months to 17 December 2018.

Salary histogram for Service Delivery in the South West

Service Delivery
Job Locations in the South West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the South West region over the 6 months to 17 December 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Bristol +65 130 £45,000 +3.45% 18
Wiltshire -2 78 £32,500 -13.33% 14
Gloucestershire -14 44 £45,000 -2.17% 4
Devon +11 15 £30,500 -48.09% 2
Somerset -2 9 £34,500 -29.59% 1
Dorset -5 8 £35,000 -31.71% 9
Cornwall -15 6 - - 2
Service Delivery
England

For the 6 months to 17 December 2018, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South West region with a requirement for Service Delivery.

1 160 (46.24%) ITIL
2 111 (32.08%) Microsoft
3 85 (24.57%) Security Cleared
4 83 (23.99%) Windows
5 79 (22.83%) Service Management
6 73 (21.10%) SLA
7 66 (19.08%) Agile Software Development
8 64 (18.50%) Active Directory
9 58 (16.76%) Finance
9 58 (16.76%) PowerShell
10 56 (16.18%) Infrastructure Engineering
11 55 (15.90%) ITSM
12 52 (15.03%) Presales
13 51 (14.74%) Microsoft Excel
14 50 (14.45%) Continuous Improvement
15 49 (14.16%) Stakeholder Management
16 48 (13.87%) Linux
17 46 (13.29%) Amazon AWS
18 45 (13.01%) Microsoft PowerPoint
19 44 (12.72%) Marketing
20 43 (12.43%) SharePoint
21 42 (12.14%) Microsoft Office
21 42 (12.14%) Data Protection
22 41 (11.85%) Analytical Skills
23 40 (11.56%) WAN
23 40 (11.56%) DV Cleared
24 38 (10.98%) Problem Management
25 37 (10.69%) Microsoft Azure
26 34 (9.83%) VMware
26 34 (9.83%) Telecoms

Service Delivery
Co-occurring IT Skills in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 43 (12.43%) SharePoint
2 8 (2.31%) Confluence
2 8 (2.31%) SharePoint 2010
2 8 (2.31%) SharePoint 2013
3 5 (1.45%) IIS
3 5 (1.45%) MS Exchange
4 4 (1.16%) IBM Notes
4 4 (1.16%) Skype for Business
5 3 (0.87%) Apache
5 3 (0.87%) Captiva
5 3 (0.87%) CMS
5 3 (0.87%) Documentum
6 2 (0.58%) Exchange Server 2003
7 1 (0.29%) Exchange Server 2007
7 1 (0.29%) Jetty
7 1 (0.29%) Moodle
7 1 (0.29%) NetWeaver
7 1 (0.29%) SharePoint Server
Applications
1 51 (14.74%) Microsoft Excel
2 45 (13.01%) Microsoft PowerPoint
3 42 (12.14%) Microsoft Office
4 12 (3.47%) Microsoft Project
5 8 (2.31%) MS Visio
6 4 (1.16%) Acrobat
Business Applications
1 8 (2.31%) Siebel CRM
2 5 (1.45%) Oracle EBS
2 5 (1.45%) Oracle EBS R12
3 1 (0.29%) Dynamics CRM
3 1 (0.29%) Dynamics NAV
3 1 (0.29%) SAP ERP
3 1 (0.29%) SAP IS-U
3 1 (0.29%) SAP SM
Cloud Services
1 46 (13.29%) Amazon AWS
2 37 (10.69%) Microsoft Azure
3 28 (8.09%) Office 365
4 22 (6.36%) IaaS
5 17 (4.91%) PaaS
6 16 (4.62%) Azure Functions
6 16 (4.62%) Serverless
7 15 (4.34%) SaaS
8 11 (3.18%) Google Cloud Platform
9 6 (1.73%) Amazon CloudWatch
9 6 (1.73%) Amazon EC2
9 6 (1.73%) Amazon S3
10 5 (1.45%) Cloud Computing
11 4 (1.16%) AWS CloudFormation
12 3 (0.87%) Azure Active Directory
12 3 (0.87%) Google Analytics
Communications & Networking
1 40 (11.56%) WAN
2 26 (7.51%) Firewall
3 24 (6.94%) LAN
4 14 (4.05%) TCP/IP
5 12 (3.47%) Network Security
6 10 (2.89%) DNS
6 10 (2.89%) Intrusion Detection
6 10 (2.89%) Wireless
7 9 (2.60%) DHCP
7 9 (2.60%) SAN
7 9 (2.60%) VLAN
8 8 (2.31%) Fibre Channel
8 8 (2.31%) Internet
8 8 (2.31%) NAS
8 8 (2.31%) NetScaler
9 7 (2.02%) VoIP
9 7 (2.02%) VPN
10 5 (1.45%) PBX
11 4 (1.16%) ADSL
11 4 (1.16%) WLAN
Database & Business Intelligence
1 13 (3.76%) SQL Server
2 8 (2.31%) Oracle BI EE
3 6 (1.73%) Amazon RDS
4 5 (1.45%) Azure SQL Database
5 4 (1.16%) MarkLogic
5 4 (1.16%) SQL Server 2008
6 3 (0.87%) Qlik Sense
6 3 (0.87%) Relational Database
7 2 (0.58%) Big Data
7 2 (0.58%) MySQL
7 2 (0.58%) SQL Server Integration Services
8 1 (0.29%) Data Warehouse
8 1 (0.29%) JasperReports
8 1 (0.29%) MariaDB
8 1 (0.29%) MS Access
8 1 (0.29%) Power BI
Development Applications
1 20 (5.78%) Git (software)
2 16 (4.62%) Visual Studio
2 16 (4.62%) Visual Studio Team System
3 12 (3.47%) MSI
4 8 (2.31%) JIRA
5 5 (1.45%) Atlassian Bamboo
5 5 (1.45%) Jenkins
6 4 (1.16%) Maven
7 2 (0.58%) Subversion
8 1 (0.29%) Ant
8 1 (0.29%) Bitbucket
8 1 (0.29%) EasyMock
8 1 (0.29%) Eclipse
8 1 (0.29%) IntelliJ
8 1 (0.29%) JUnit
General
1 58 (16.76%) Finance
2 44 (12.72%) Marketing
3 34 (9.83%) Telecoms
4 10 (2.89%) Legal
5 9 (2.60%) Billing
6 8 (2.31%) Aerospace
6 8 (2.31%) Retail
7 6 (1.73%) Banking
8 5 (1.45%) Local Government
8 5 (1.45%) Manufacturing
8 5 (1.45%) Military
9 3 (0.87%) Back Office
9 3 (0.87%) Law
10 2 (0.58%) Electronics
10 2 (0.58%) Games
Job Titles
1 74 (21.39%) Service Manager
2 48 (13.87%) Services Delivery Manager
3 47 (13.58%) Architect
3 47 (13.58%) Delivery Manager
4 41 (11.85%) Solutions Architect
5 35 (10.12%) Infrastructure Engineer
6 26 (7.51%) 2nd Line Engineer
7 23 (6.65%) Analyst
8 19 (5.49%) Backup Engineer
8 19 (5.49%) Storage and Backup Engineer
8 19 (5.49%) Storage Engineer
9 16 (4.62%) Technical Manager
10 15 (4.34%) Software Engineer
10 15 (4.34%) Support Engineer
10 15 (4.34%) Support Manager
11 14 (4.05%) Azure Architect
11 14 (4.05%) Service Support Manager
11 14 (4.05%) Technical Services Manager
12 13 (3.76%) Lead Software Engineer
12 13 (3.76%) Technical Service Delivery Manager
Libraries, Frameworks & Software Standards
1 10 (2.89%) .NET
2 8 (2.31%) Middleware
2 8 (2.31%) Oracle Fusion
3 6 (1.73%) Spring
3 6 (1.73%) Web Services
4 5 (1.45%) XML
5 4 (1.16%) EDI
5 4 (1.16%) Spring Boot
6 2 (0.58%) Flash
7 1 (0.29%) CGI
7 1 (0.29%) COM
7 1 (0.29%) CSS
7 1 (0.29%) EJB
7 1 (0.29%) HTML
7 1 (0.29%) JSF
7 1 (0.29%) LAMP
7 1 (0.29%) SAML
7 1 (0.29%) SAP ALE
7 1 (0.29%) SAP XI
7 1 (0.29%) Windows SharePoint Services
Miscellaneous
1 41 (11.85%) Analytical Skills
2 30 (8.67%) Data Centre
3 24 (6.94%) Virtual Team
4 19 (5.49%) EMC VNX
4 19 (5.49%) Self-Motivation
5 17 (4.91%) Management Information System
6 13 (3.76%) User Experience
7 11 (3.18%) Hybrid Cloud
8 9 (2.60%) Fat Client
8 9 (2.60%) Thin Client
9 8 (2.31%) Public Cloud
10 7 (2.02%) Enterprise Software
11 6 (1.73%) Distributed Denial-of-Service
11 6 (1.73%) Driving Licence
11 6 (1.73%) NHS
12 4 (1.16%) Cyberthreat
13 3 (0.87%) CMDB
13 3 (0.87%) VxBlock/Vblock
14 2 (0.58%) Blackberry
14 2 (0.58%) Enterprise Storage
Operating Systems
1 83 (23.99%) Windows
2 48 (13.87%) Linux
3 33 (9.54%) Windows Server
4 24 (6.94%) Windows 7
5 19 (5.49%) Windows 10
6 17 (4.91%) Unix
7 13 (3.76%) Windows Server 2008
8 12 (3.47%) Windows Server 2012
9 9 (2.60%) CentOS
10 6 (1.73%) Android
11 4 (1.16%) Red Hat Enterprise Linux
12 3 (0.87%) Apple iOS
12 3 (0.87%) Ubuntu
13 2 (0.58%) Fedora
14 1 (0.29%) Windows Server 2003
14 1 (0.29%) Windows XP
Processes & Methodologies
1 160 (46.24%) ITIL
2 79 (22.83%) Service Management
3 66 (19.08%) Agile Software Development
4 56 (16.18%) Infrastructure Engineering
5 55 (15.90%) ITSM
6 52 (15.03%) Presales
7 50 (14.45%) Continuous Improvement
8 49 (14.16%) Stakeholder Management
9 42 (12.14%) Data Protection
10 38 (10.98%) Problem Management
11 34 (9.83%) ITIL V3
12 33 (9.54%) Mentoring
13 25 (7.23%) Change Management
14 24 (6.94%) Customer Requirements
14 24 (6.94%) Problem-Solving
15 22 (6.36%) Incident Management
15 22 (6.36%) Project Management
15 22 (6.36%) Service Delivery Management
16 21 (6.07%) Virtual Team Management
17 20 (5.78%) Service Design
Programming Languages
1 58 (16.76%) PowerShell
2 34 (9.83%) Java
3 25 (7.23%) SQL
4 16 (4.62%) C
5 14 (4.05%) Bash Shell
5 14 (4.05%) Python
6 9 (2.60%) C#
7 8 (2.31%) VB
8 7 (2.02%) PHP
9 6 (1.73%) JavaScript
9 6 (1.73%) Ruby
10 2 (0.58%) C++
11 1 (0.29%) ABAP
11 1 (0.29%) Groovy
11 1 (0.29%) Shell Script
Qualifications
1 85 (24.57%) Security Cleared
2 40 (11.56%) DV Cleared
3 33 (9.54%) Degree
4 32 (9.25%) SC Cleared
5 20 (5.78%) ITIL Certification
6 18 (5.20%) Microsoft Certification
7 17 (4.91%) Cisco Certification
7 17 (4.91%) ISEB
8 16 (4.62%) CCNA
9 9 (2.60%) MCSE
10 7 (2.02%) PRINCE2 Certification
11 6 (1.73%) MCP
12 5 (1.45%) MCDST
12 5 (1.45%) PMP
13 4 (1.16%) CCNP
13 4 (1.16%) JNCIA
13 4 (1.16%) MCSA
13 4 (1.16%) MCT
14 3 (0.87%) CISSP
14 3 (0.87%) PMI Certification
Quality Assurance & Compliance
1 73 (21.10%) SLA
2 25 (7.23%) GDPR
3 21 (6.07%) QA
4 15 (4.34%) PMO
5 5 (1.45%) ISO/IEC 27001
6 4 (1.16%) ISO/IEC 20000
7 3 (0.87%) PCI DSS
8 1 (0.29%) AQAP
8 1 (0.29%) ISO 9001
System Software
1 64 (18.50%) Active Directory
2 32 (9.25%) VMware Infrastructure
3 20 (5.78%) Hyper-V
4 10 (2.89%) Microsoft App-V
4 10 (2.89%) XenApp
4 10 (2.89%) XenDesktop
5 8 (2.31%) BitLocker
5 8 (2.31%) Firmware
5 8 (2.31%) Virtual Desktop
6 6 (1.73%) Docker
6 6 (1.73%) NFS
6 6 (1.73%) VMware Server
7 3 (0.87%) VMware ESXi
8 2 (0.58%) Samba
8 2 (0.58%) Virtual Machines
8 2 (0.58%) VirtualBox
8 2 (0.58%) Xen
9 1 (0.29%) ISA Server
9 1 (0.29%) Shibboleth
9 1 (0.29%) vSphere
Systems Management
1 25 (7.23%) SCCM
2 19 (5.49%) EMC NetWorker
3 13 (3.76%) SCVMM
4 12 (3.47%) Puppet
5 11 (3.18%) SCOM
6 10 (2.89%) Microsoft Data Protection Manager
6 10 (2.89%) SCDPM
7 6 (1.73%) Opscode Chef
8 5 (1.45%) HP ALM
9 4 (1.16%) Norton AntiVirus
9 4 (1.16%) Symantec Endpoint Protection
10 3 (0.87%) Nagios
10 3 (0.87%) vCenter Server
11 2 (0.58%) AirWatch
11 2 (0.58%) Ansible
11 2 (0.58%) Docker Swarm
11 2 (0.58%) Kubernetes
11 2 (0.58%) Microsoft Clustering
11 2 (0.58%) SCOrch
11 2 (0.58%) SCSM
Vendors
1 111 (32.08%) Microsoft
2 34 (9.83%) VMware
3 25 (7.23%) BT
4 22 (6.36%) EMC
5 21 (6.07%) Dell
6 20 (5.78%) Citrix
7 19 (5.49%) Veeam
8 18 (5.20%) Cisco
9 16 (4.62%) Google
9 16 (4.62%) Oracle
10 14 (4.05%) McAfee
11 10 (2.89%) SAP
12 9 (2.60%) HP
12 9 (2.60%) Juniper
12 9 (2.60%) Red Hat
13 8 (2.31%) Atlassian
13 8 (2.31%) Ivanti
13 8 (2.31%) Siebel
13 8 (2.31%) Symantec
14 7 (2.02%) SolarWinds