Period
to 17 July 2019

The following table provides summary statistics for permanent job vacancies advertised in the South West with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 17 July 2019 with a comparison to the same period in the previous 2 years.

Services Delivery
England > South West
6 months to
17 Jul 2019
Same period 2018 Same period 2017
Rank 112 85 106
Rank change year-on-year -27 +21 -29
Permanent jobs citing Service Delivery 286 410 324
As % of all permanent IT jobs advertised in the South West 2.82% 3.77% 3.09%
As % of the Processes & Methodologies category 3.08% 4.09% 3.33%
Number of salaries quoted 228 234 270
South West median annual salary £42,515 £45,000 £40,000
Median salary % change year-on-year -5.52% +12.50% +1.27%
10th Percentile £24,775 £27,500 £24,375
90th Percentile £60,000 £72,125 £72,500
England median annual salary £49,000 £50,000 £47,500
% change year-on-year -2.00% +5.26% -5.00%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the South West with a requirement for process or methodology skills.

All Process and Methodology Skills
South West
Permanent vacancies with a requirement for process or methodology skills 9,294 10,029 9,721
As % of all permanent IT jobs advertised in the South West 91.75% 92.17% 92.78%
Number of salaries quoted 7,326 8,248 8,024
South West median annual salary £45,000 £42,500 £41,500
Median salary % change year-on-year +5.88% +2.41% +3.75%
10th Percentile £27,000 £26,250 £26,000
90th Percentile £67,250 £65,000 £63,750
England median annual salary £52,500 £50,000 £50,000
% change year-on-year +5.00% - +2.04%

Service Delivery
Job Vacancy Trend in the South West

Job postings citing Service Delivery as a percentage of all IT jobs advertised in the South West.

Job vacancy trend for Service Delivery in the South West

Service Delivery
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery in the South West.

Salary trend for Service Delivery in the South West

Service Delivery
Salary Histogram in the South West

The salary distribution of IT jobs citing Service Delivery in the South West over the 6 months to 17 July 2019.

Salary histogram for Service Delivery in the South West

Service Delivery
Job Locations in the South West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the South West region over the 6 months to 17 July 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Wiltshire +12 86 £40,000 +14.29% 5
Bristol -4 77 £42,515 -14.97% 13
Gloucestershire +14 63 £45,000 - 10
Devon +6 20 £39,500 -14.59% 3
Dorset -5 16 £42,500 -5.56% 5
Somerset -20 11 £55,000 +46.67%
Cornwall -8 2 - - 2
Service Delivery
England

For the 6 months to 17 July 2019, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South West region with a requirement for Service Delivery.

1 150 (52.45%) ITIL
2 89 (31.12%) Microsoft
3 82 (28.67%) Security Cleared
4 81 (28.32%) Windows
5 78 (27.27%) Service Management
6 69 (24.13%) Linux
7 59 (20.63%) SLA
8 56 (19.58%) Finance
9 54 (18.88%) Analytical Skills
10 52 (18.18%) Active Directory
11 48 (16.78%) ITIL V3
12 47 (16.43%) Problem-Solving
12 47 (16.43%) Infrastructure Engineering
13 46 (16.08%) ITSM
14 42 (14.69%) VMware
15 41 (14.34%) Agile Software Development
16 37 (12.94%) DV Cleared
16 37 (12.94%) VMware Infrastructure
16 37 (12.94%) Degree
17 34 (11.89%) Cisco
18 32 (11.19%) SQL
19 31 (10.84%) SC Cleared
20 30 (10.49%) PowerShell
20 30 (10.49%) CentOS
20 30 (10.49%) Hyper-V
20 30 (10.49%) Project Management
21 29 (10.14%) Continuous Improvement
22 28 (9.79%) DevOps
23 27 (9.44%) Red Hat Enterprise Linux
23 27 (9.44%) LAN

Service Delivery
Co-occurring IT Skills in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 21 (7.34%) Apache
2 14 (4.90%) Confluence
3 11 (3.85%) SharePoint
4 6 (2.10%) IBM Notes
5 5 (1.75%) IIS
6 4 (1.40%) MS Exchange
6 4 (1.40%) SharePoint 2010
6 4 (1.40%) SharePoint 2013
7 1 (0.35%) Oracle SOA Suite
7 1 (0.35%) Skype for Business
Applications
1 19 (6.64%) Microsoft Office
2 10 (3.50%) Microsoft Excel
3 8 (2.80%) Microsoft PowerPoint
4 6 (2.10%) Acrobat
5 1 (0.35%) Microsoft Project
5 1 (0.35%) Spreadsheet
Business Applications
1 1 (0.35%) Oracle EBS
1 1 (0.35%) Oracle EBS R12
1 1 (0.35%) Oracle iProcurement
1 1 (0.35%) Oracle Payables
1 1 (0.35%) Oracle Procure-to-Pay
1 1 (0.35%) Oracle Receivables
1 1 (0.35%) SAP EWM
1 1 (0.35%) SAP S/4HANA
1 1 (0.35%) Siebel CRM
Cloud Services
1 17 (5.94%) Microsoft Azure
2 14 (4.90%) Amazon AWS
3 12 (4.20%) Office 365
3 12 (4.20%) SaaS
4 11 (3.85%) Cloud Computing
5 4 (1.40%) Amazon EC2
6 3 (1.05%) Amazon SQS
6 3 (1.05%) IaaS
6 3 (1.05%) PaaS
7 2 (0.70%) Azure Active Directory
8 1 (0.35%) Amazon CloudWatch
8 1 (0.35%) Amazon S3
8 1 (0.35%) Azure ExpressRoute
8 1 (0.35%) Dynamics 365
8 1 (0.35%) OneDrive
8 1 (0.35%) Power Platform
Communications & Networking
1 27 (9.44%) LAN
1 27 (9.44%) WAN
2 21 (7.34%) SAN
3 19 (6.64%) Firewall
3 19 (6.64%) VoIP
4 17 (5.94%) NAS
5 14 (4.90%) DHCP
5 14 (4.90%) DNS
6 13 (4.55%) NetScaler
6 13 (4.55%) VLAN
7 11 (3.85%) Unified Communications
8 10 (3.50%) TCP/IP
9 9 (3.15%) Fibre Channel
9 9 (3.15%) Telepresence
9 9 (3.15%) Wireless
10 6 (2.10%) Internet
11 5 (1.75%) iSCSI
11 5 (1.75%) VPN
12 4 (1.40%) Cisco ASA
12 4 (1.40%) PABX
Database & Business Intelligence
1 25 (8.74%) SQL Server
2 10 (3.50%) Relational Database
3 6 (2.10%) Big Data
4 4 (1.40%) SQL Server 2012
5 3 (1.05%) Geospatial Data
5 3 (1.05%) MongoDB
5 3 (1.05%) MySQL
5 3 (1.05%) SQL Server 2008
5 3 (1.05%) SQL Server 2016
6 2 (0.70%) Data Warehouse
6 2 (0.70%) SQL Server 2005
7 1 (0.35%) Amazon RDS
7 1 (0.35%) Azure SQL Database
7 1 (0.35%) GIS
7 1 (0.35%) Oracle BI EE
7 1 (0.35%) Oracle Database
7 1 (0.35%) Power BI
7 1 (0.35%) RDBMS
7 1 (0.35%) SQL Server Reporting Services
Development Applications
1 20 (6.99%) Bitbucket
2 17 (5.94%) JIRA
3 14 (4.90%) Atlassian Bamboo
3 14 (4.90%) Jenkins
4 13 (4.55%) Bitbucket Server
4 13 (4.55%) EasyMock
4 13 (4.55%) JUnit
5 8 (2.80%) MSI
6 4 (1.40%) Git (software)
7 3 (1.05%) PHPUnit
7 3 (1.05%) Visual Studio
8 1 (0.35%) ProC
8 1 (0.35%) SonarQube
8 1 (0.35%) Sonatype Nexus
8 1 (0.35%) Subversion
General
1 56 (19.58%) Finance
2 9 (3.15%) Telecoms
3 7 (2.45%) Marketing
3 7 (2.45%) Retail
4 6 (2.10%) Electronics
4 6 (2.10%) Manufacturing
5 4 (1.40%) Aerospace
5 4 (1.40%) Billing
5 4 (1.40%) Publishing
6 3 (1.05%) Games
7 2 (0.70%) Advertising
7 2 (0.70%) Banking
7 2 (0.70%) Legal
8 1 (0.35%) General Ledger
8 1 (0.35%) Law
8 1 (0.35%) Local Government
8 1 (0.35%) Military
Job Titles
1 72 (25.17%) Service Manager
2 39 (13.64%) Analyst
3 38 (13.29%) Delivery Manager
3 38 (13.29%) Infrastructure Engineer
4 36 (12.59%) Services Delivery Manager
5 19 (6.64%) Applications Support
6 16 (5.59%) IT Manager
6 16 (5.59%) Support Analyst
7 15 (5.24%) 2nd Line Engineer
7 15 (5.24%) Applications Support Analyst
8 13 (4.55%) Developer
9 12 (4.20%) Service Analyst
9 12 (4.20%) Support Engineer
10 11 (3.85%) IT Engineer
11 10 (3.50%) Desktop Support
12 9 (3.15%) Architect
12 9 (3.15%) Desktop Engineer
12 9 (3.15%) Project Manager
12 9 (3.15%) Service Desk Analyst
12 9 (3.15%) Service Desk Manager
Libraries, Frameworks & Software Standards
1 18 (6.29%) Spring
2 14 (4.90%) Web Services
3 13 (4.55%) EJB
3 13 (4.55%) Java EE
3 13 (4.55%) JSF
4 11 (3.85%) .NET
4 11 (3.85%) XML
5 9 (3.15%) SOAP
5 9 (3.15%) XMPP
6 7 (2.45%) Apache NiFi
7 6 (2.10%) CSS
7 6 (2.10%) HTML
8 5 (1.75%) Middleware
9 4 (1.40%) ASP.NET
10 3 (1.05%) AngularJS
10 3 (1.05%) Behat
10 3 (1.05%) EDI
10 3 (1.05%) LAMP
10 3 (1.05%) Symfony
11 2 (0.70%) ASP.NET Web API
Miscellaneous
1 54 (18.88%) Analytical Skills
2 22 (7.69%) Wiki
3 15 (5.24%) Data Centre
4 10 (3.50%) Self-Motivation
5 9 (3.15%) Management Information System
5 9 (3.15%) Social Media
5 9 (3.15%) User Experience
6 8 (2.80%) Driving Licence
7 7 (2.45%) EMC VNX
8 6 (2.10%) Enterprise Software
9 5 (1.75%) Blog
9 5 (1.75%) CMDB
10 4 (1.40%) Enterprise Storage
10 4 (1.40%) Fat Client
10 4 (1.40%) Thin Client
11 3 (1.05%) PMI
11 3 (1.05%) Public Cloud
12 2 (0.70%) FMCG
12 2 (0.70%) Replication
13 1 (0.35%) iPhone
Operating Systems
1 81 (28.32%) Windows
2 69 (24.13%) Linux
3 30 (10.49%) CentOS
4 27 (9.44%) Red Hat Enterprise Linux
5 26 (9.09%) Windows Server
6 21 (7.34%) Windows 7
7 17 (5.94%) Unix
8 13 (4.55%) Windows 10
9 12 (4.20%) Ubuntu
10 8 (2.80%) Windows Server 2008
11 6 (2.10%) Solaris
11 6 (2.10%) Windows Server 2012
12 5 (1.75%) Debian
13 4 (1.40%) Apple iOS
13 4 (1.40%) Fedora
14 1 (0.35%) Android
14 1 (0.35%) SUSE
Processes & Methodologies
1 150 (52.45%) ITIL
2 78 (27.27%) Service Management
3 48 (16.78%) ITIL V3
4 47 (16.43%) Infrastructure Engineering
4 47 (16.43%) Problem-Solving
5 46 (16.08%) ITSM
6 41 (14.34%) Agile Software Development
7 30 (10.49%) Project Management
8 29 (10.14%) Continuous Improvement
9 28 (9.79%) DevOps
10 21 (7.34%) Problem Management
11 20 (6.99%) Stakeholder Management
12 19 (6.64%) Asset Management
13 18 (6.29%) Open Source
14 17 (5.94%) Contract Management
14 17 (5.94%) Data Protection
15 16 (5.59%) Change Management
15 16 (5.59%) OO
15 16 (5.59%) Preventative Maintenance
15 16 (5.59%) Proactive Management
Programming Languages
1 32 (11.19%) SQL
2 30 (10.49%) PowerShell
3 22 (7.69%) Python
4 20 (6.99%) Java
5 19 (6.64%) C
6 13 (4.55%) C++
7 7 (2.45%) C#
7 7 (2.45%) VB.NET
8 5 (1.75%) Bash Shell
8 5 (1.75%) VB
9 4 (1.40%) JavaScript
10 3 (1.05%) PHP
10 3 (1.05%) PHP 7
11 2 (0.70%) Ruby
11 2 (0.70%) VB6
11 2 (0.70%) VBA
12 1 (0.35%) Shell Script
Qualifications
1 82 (28.67%) Security Cleared
2 37 (12.94%) Degree
2 37 (12.94%) DV Cleared
3 31 (10.84%) SC Cleared
4 26 (9.09%) Cisco Certification
5 20 (6.99%) CCNA
6 14 (4.90%) Microsoft Certification
7 8 (2.80%) CCNP
7 8 (2.80%) ITIL Certification
8 6 (2.10%) MCSA
9 5 (1.75%) ISEB
10 4 (1.40%) PMI Certification
11 2 (0.70%) APMP
11 2 (0.70%) CCIE
11 2 (0.70%) CompTIA Security+
11 2 (0.70%) MOS
11 2 (0.70%) PMP
12 1 (0.35%) BPSS Clearance
12 1 (0.35%) CESG Certified Professional
12 1 (0.35%) Numerate Degree
Quality Assurance & Compliance
1 59 (20.63%) SLA
2 11 (3.85%) QA
3 10 (3.50%) ISO/IEC 20000
4 7 (2.45%) GDPR
4 7 (2.45%) PMO
5 5 (1.75%) ISO 9001
6 4 (1.40%) EFQM
7 3 (1.05%) COBIT
7 3 (1.05%) ISO/IEC 27001
System Software
1 52 (18.18%) Active Directory
2 37 (12.94%) VMware Infrastructure
3 30 (10.49%) Hyper-V
4 13 (4.55%) XenApp
4 13 (4.55%) XenDesktop
5 9 (3.15%) Firmware
6 8 (2.80%) Microsoft App-V
6 8 (2.80%) Virtual Desktop
7 7 (2.45%) VMware ESXi
8 6 (2.10%) Docker
9 5 (1.75%) Samba
10 4 (1.40%) NFS
10 4 (1.40%) VirtualBox
10 4 (1.40%) Xen
11 3 (1.05%) KVM
11 3 (1.05%) VMware Server
12 2 (0.70%) vSphere
13 1 (0.35%) Virtual Servers
Systems Management
1 14 (4.90%) SCCM
2 10 (3.50%) Puppet
3 9 (3.15%) Microsoft Data Protection Manager
3 9 (3.15%) SCDPM
4 8 (2.80%) Ansible
5 7 (2.45%) EMC NetWorker
6 6 (2.10%) Norton AntiVirus
7 5 (1.75%) Kubernetes
7 5 (1.75%) vCenter Server
8 4 (1.40%) Docker Swarm
8 4 (1.40%) Nagios
8 4 (1.40%) OpenNMS
8 4 (1.40%) SCVMM
8 4 (1.40%) ZABBIX
9 3 (1.05%) Microsoft Intune
10 1 (0.35%) HP Quality Center
10 1 (0.35%) Opscode Chef
10 1 (0.35%) Packer
10 1 (0.35%) PowerCLI
10 1 (0.35%) vRealize
Vendors
1 89 (31.12%) Microsoft
2 42 (14.69%) VMware
3 34 (11.89%) Cisco
4 22 (7.69%) Red Hat
5 17 (5.94%) Citrix
6 12 (4.20%) Dell
7 11 (3.85%) EMC
8 10 (3.50%) SAP
9 7 (2.45%) McAfee
9 7 (2.45%) Oracle
9 7 (2.45%) ServiceNow
9 7 (2.45%) SolarWinds
9 7 (2.45%) Veeam
10 6 (2.10%) Adobe
10 6 (2.10%) Lotus
10 6 (2.10%) Symantec
11 4 (1.40%) Cloudera
11 4 (1.40%) Hortonworks
11 4 (1.40%) NetApp
12 3 (1.05%) SonicWALL