Period
to 18 November 2017

The following table provides summary statistics for permanent job vacancies advertised in the South West with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 18 November 2017 with a comparison to the same period in the previous 2 years.

Services Delivery
England > South West
6 months to
18 Nov 2017
Same period 2016 Same period 2015
Rank 119 65 79
Rank change year-on-year -54 +14 +8
Permanent jobs citing Service Delivery 300 485 437
As % of all permanent IT jobs advertised in the South West 2.92% 4.43% 3.68%
As % of the Processes & Methodologies category 3.26% 4.99% 4.14%
Number of salaries quoted 215 403 323
South West median annual salary £45,000 £40,000 £40,000
Median salary % change year-on-year +12.50% - +6.67%
10th Percentile £27,000 £21,500 £25,000
90th Percentile £60,000 £57,500 £65,000
England median annual salary £50,000 £47,500 £48,750
% change year-on-year +5.26% -2.56% +2.63%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the South West with a requirement for process or methodology skills.

All Process and Methodology Skills
South West
Permanent vacancies with a requirement for process or methodology skills 9192 9719 10557
As % of all permanent IT jobs advertised in the South West 89.56% 88.87% 88.80%
Number of salaries quoted 7569 8101 8871
South West median annual salary £42,500 £40,000 £40,000
Median salary % change year-on-year +6.25% - +3.90%
10th Percentile £26,250 £26,250 £25,000
90th Percentile £65,000 £63,750 £63,250
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +5.56%

Service Delivery
Job Vacancy Trend in the South West

Job postings citing Service Delivery as a percentage of all IT jobs advertised in the South West.

Job vacancy trend for Service Delivery in the South West

Service Delivery
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery in the South West.

Salary trend for Service Delivery in the South West

Service Delivery
Salary Histogram in the South West

The salary distribution of IT jobs citing Service Delivery in the South West over the 6 months to 18 November 2017.

Salary histogram for Service Delivery in the South West

Service Delivery
Job Locations in the South West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the South West region over the 6 months to 18 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Gloucestershire -19 75 £46,000 +15.00% 3
Bristol -50 70 £43,500 -3.33% 3
Wiltshire -16 67 £37,500 -1.32% 4
Somerset -41 29 £47,000 +17.50%
Cornwall +6 21 - - 1
Devon -15 13 £51,250 +73.73%
Dorset +6 11 £47,500 +72.73% 1
Service Delivery
England

For the 6 months to 18 November 2017, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the South West region with a requirement for Service Delivery.

1 191 (63.67%) ITIL
2 109 (36.33%) Service Management
3 105 (35.00%) Microsoft
4 98 (32.67%) Security Cleared
5 85 (28.33%) Windows
6 82 (27.33%) ITSM
7 79 (26.33%) Problem Management
8 77 (25.67%) Degree
9 69 (23.00%) Active Directory
10 66 (22.00%) Agile Software Development
11 59 (19.67%) SLA
12 58 (19.33%) SQL Server
12 58 (19.33%) DV Cleared
12 58 (19.33%) Windows Server
13 54 (18.00%) Analytical Skills
14 52 (17.33%) ITIL V3
15 49 (16.33%) Microsoft Azure
16 47 (15.67%) Proactive Management
17 46 (15.33%) PowerShell
17 46 (15.33%) Project Management
18 43 (14.33%) SharePoint
18 43 (14.33%) Finance
19 42 (14.00%) Business Intelligence
19 42 (14.00%) Microsoft Office
20 39 (13.00%) Firewall
20 39 (13.00%) Hyper-V
21 38 (12.67%) SCCM
21 38 (12.67%) Stakeholder Management
22 36 (12.00%) Office 365
22 36 (12.00%) Windows Server 2012

Service Delivery
Co-occurring IT Skills in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 43 (14.33%) SharePoint
2 15 (5.00%) Apache
2 15 (5.00%) Confluence
3 14 (4.67%) IIS
4 6 (2.00%) SharePoint Server
5 2 (0.67%) Blackberry Enterprise Server
5 2 (0.67%) MS Exchange
5 2 (0.67%) Skype for Business
6 1 (0.33%) Elasticsearch
6 1 (0.33%) JBoss
6 1 (0.33%) SAS
6 1 (0.33%) Tomcat
Applications
1 42 (14.00%) Microsoft Office
2 11 (3.67%) Microsoft Excel
3 10 (3.33%) Microsoft PowerPoint
4 4 (1.33%) MS Visio
5 2 (0.67%) HipChat
6 1 (0.33%) Microsoft Project
6 1 (0.33%) Spreadsheet
Business Applications
1 2 (0.67%) Visualfiles
Cloud Services
1 49 (16.33%) Microsoft Azure
2 36 (12.00%) Office 365
3 27 (9.00%) Amazon AWS
4 6 (2.00%) SaaS
5 4 (1.33%) IaaS
6 2 (0.67%) Azure Active Directory
7 1 (0.33%) Cloud Computing
7 1 (0.33%) G Suite
Communications & Networking
1 39 (13.00%) Firewall
2 27 (9.00%) Intrusion Detection
2 27 (9.00%) Network Security
3 26 (8.67%) Wireless
4 20 (6.67%) DNS
5 18 (6.00%) Cisco ISE
6 15 (5.00%) DHCP
6 15 (5.00%) SAN
7 13 (4.33%) WAN
8 11 (3.67%) LAN
8 11 (3.67%) TCP/IP
9 10 (3.33%) SMS
9 10 (3.33%) VLAN
10 9 (3.00%) Fibre Channel
10 9 (3.00%) NAS
10 9 (3.00%) VoIP
11 6 (2.00%) VPN
12 5 (1.67%) MPLS
12 5 (1.67%) OSPF
12 5 (1.67%) Structured Cabling
Database & Business Intelligence
1 58 (19.33%) SQL Server
2 12 (4.00%) MySQL
3 8 (2.67%) SQL Server 2012
4 5 (1.67%) NoSQL
5 3 (1.00%) Amazon RDS
5 3 (1.00%) Oracle Database
5 3 (1.00%) SQL Server Integration Services
6 2 (0.67%) Microsoft Analysis Services
6 2 (0.67%) MongoDB
6 2 (0.67%) Relational Database
6 2 (0.67%) SQL Server 2014
6 2 (0.67%) SQL Server Analysis Services
6 2 (0.67%) SQL Server Reporting Services
7 1 (0.33%) Apache Cassandra
7 1 (0.33%) Big Data
7 1 (0.33%) Flink
7 1 (0.33%) Infinispan
7 1 (0.33%) PostgreSQL
Development Applications
1 18 (6.00%) JIRA
2 8 (2.67%) Team Foundation Server
3 7 (2.33%) Atlassian Bamboo
3 7 (2.33%) Bitbucket
3 7 (2.33%) EasyMock
3 7 (2.33%) Jenkins
3 7 (2.33%) JUnit
4 6 (2.00%) NuGet
5 5 (1.67%) Subversion
6 2 (0.67%) Redmine
6 2 (0.67%) Visual Studio
7 1 (0.33%) Git (software)
7 1 (0.33%) Mockito
7 1 (0.33%) Moq
7 1 (0.33%) MSI
7 1 (0.33%) NUnit
7 1 (0.33%) TeamCity
General
1 43 (14.33%) Finance
2 13 (4.33%) Retail
3 8 (2.67%) Military
4 7 (2.33%) Advertising
4 7 (2.33%) Publishing
5 6 (2.00%) Law
6 5 (1.67%) Telecoms
7 4 (1.33%) Legal
7 4 (1.33%) Marketing
8 2 (0.67%) Electronics
8 2 (0.67%) French Language
8 2 (0.67%) Games
8 2 (0.67%) German Language
8 2 (0.67%) Local Government
8 2 (0.67%) Spanish Language
9 1 (0.33%) Aerospace
9 1 (0.33%) Back Office
9 1 (0.33%) Banking
9 1 (0.33%) Retail Banking
Job Titles
1 51 (17.00%) Service Manager
2 37 (12.33%) Delivery Manager
3 35 (11.67%) Services Delivery Manager
4 33 (11.00%) Analyst
5 30 (10.00%) Infrastructure Engineer
6 22 (7.33%) Network Engineer
7 21 (7.00%) Support Analyst
8 17 (5.67%) Developer
9 15 (5.00%) Applications Support
9 15 (5.00%) Cloud Engineer
9 15 (5.00%) Cloud Infrastructure Engineer
10 13 (4.33%) IT Manager
11 12 (4.00%) Administrator
11 12 (4.00%) Applications Support Analyst
11 12 (4.00%) Head of IT
11 12 (4.00%) Senior Analyst
12 11 (3.67%) Wintel Engineer
13 10 (3.33%) IT Analyst
13 10 (3.33%) Project Manager
14 9 (3.00%) Software Engineer
Libraries, Frameworks & Software Standards
1 22 (7.33%) Web Services
2 14 (4.67%) .NET
3 11 (3.67%) EDI
3 11 (3.67%) HTML
4 10 (3.33%) ASP.NET
5 9 (3.00%) AngularJS
5 9 (3.00%) Java EE
5 9 (3.00%) Spring
6 7 (2.33%) .NET Framework
6 7 (2.33%) CSS
6 7 (2.33%) EJB
6 7 (2.33%) Flash
6 7 (2.33%) JSF
6 7 (2.33%) LAMP
6 7 (2.33%) XML
7 6 (2.00%) ASP.NET MVC 5
7 6 (2.00%) Entity Framework
7 6 (2.00%) REST
8 3 (1.00%) Ajax
8 3 (1.00%) Twitter Bootstrap
Miscellaneous
1 54 (18.00%) Analytical Skills
2 26 (8.67%) Distributed Denial-of-Service
3 23 (7.67%) User Experience
4 17 (5.67%) Management Information System
5 15 (5.00%) Hybrid Cloud
6 11 (3.67%) Life Science
7 10 (3.33%) Replication
8 8 (2.67%) Computer Science
8 8 (2.67%) Data Centre
8 8 (2.67%) Virtual Team
9 7 (2.33%) Wiki
10 6 (2.00%) Enterprise Software
10 6 (2.00%) NHS
11 5 (1.67%) Driving Licence
12 4 (1.33%) Graphic Design
12 4 (1.33%) Public Cloud
13 3 (1.00%) Reinsurance
14 2 (0.67%) Digital Media
14 2 (0.67%) RSA SecurID
14 2 (0.67%) Social Media
Operating Systems
1 85 (28.33%) Windows
2 58 (19.33%) Windows Server
3 36 (12.00%) Windows Server 2012
4 33 (11.00%) Linux
5 21 (7.00%) Windows 10
6 12 (4.00%) Red Hat Enterprise Linux
7 7 (2.33%) CentOS
7 7 (2.33%) Windows 7
8 4 (1.33%) Unix
9 3 (1.00%) Windows Server 2008
10 2 (0.67%) Windows 8
10 2 (0.67%) Windows Server 2003
10 2 (0.67%) Windows XP
Processes & Methodologies
1 191 (63.67%) ITIL
2 109 (36.33%) Service Management
3 82 (27.33%) ITSM
4 79 (26.33%) Problem Management
5 66 (22.00%) Agile Software Development
6 52 (17.33%) ITIL V3
7 47 (15.67%) Proactive Management
8 46 (15.33%) Project Management
9 42 (14.00%) Business Intelligence
10 38 (12.67%) Stakeholder Management
11 33 (11.00%) Continuous Improvement
12 32 (10.67%) TOGAF
13 31 (10.33%) Mentoring
14 28 (9.33%) Coaching
15 26 (8.67%) Scrum
16 25 (8.33%) Change Management
17 24 (8.00%) Incident Management
18 23 (7.67%) Stakeholder Engagement
19 21 (7.00%) DevOps
19 21 (7.00%) Line Management
Programming Languages
1 46 (15.33%) PowerShell
2 29 (9.67%) C
3 26 (8.67%) SQL
4 22 (7.33%) JavaScript
5 17 (5.67%) Python
6 15 (5.00%) Java
7 14 (4.67%) PHP
8 13 (4.33%) C++
9 11 (3.67%) C#
10 8 (2.67%) Bash Shell
11 3 (1.00%) T-SQL
12 2 (0.67%) Korn
12 2 (0.67%) Objective-C
12 2 (0.67%) VB.NET
13 1 (0.33%) Groovy
13 1 (0.33%) PL/SQL
13 1 (0.33%) Shell Script
Qualifications
1 98 (32.67%) Security Cleared
2 77 (25.67%) Degree
3 58 (19.33%) DV Cleared
4 33 (11.00%) CCNA
4 33 (11.00%) Cisco Certification
5 30 (10.00%) ITIL Certification
6 24 (8.00%) SC Cleared
7 20 (6.67%) Microsoft Certification
8 18 (6.00%) CCNP
9 15 (5.00%) ISEB
10 11 (3.67%) MCSE
11 7 (2.33%) ITIL Foundation Certificate
12 5 (1.67%) Computer Science Degree
13 4 (1.33%) CCDA
13 4 (1.33%) CCDP
13 4 (1.33%) MCITP
13 4 (1.33%) VMware Certified Professional (VCP)
14 3 (1.00%) Chartered Engineer
14 3 (1.00%) CITP
14 3 (1.00%) DBS Check
Quality Assurance & Compliance
1 59 (19.67%) SLA
2 12 (4.00%) QA
3 9 (3.00%) ISO/IEC 20000
4 3 (1.00%) PMO
5 2 (0.67%) HMG Security Policy Framework
5 2 (0.67%) ISO/IEC 27001
6 1 (0.33%) GDPR
6 1 (0.33%) PCI DSS
System Software
1 69 (23.00%) Active Directory
2 39 (13.00%) Hyper-V
3 26 (8.67%) Virtual Desktop
4 25 (8.33%) VMware Infrastructure
5 15 (5.00%) BitLocker
6 13 (4.33%) VMware ESXi
7 9 (3.00%) Firmware
7 9 (3.00%) Virtual Machines
8 2 (0.67%) KVM
8 2 (0.67%) NFS
8 2 (0.67%) Samba
8 2 (0.67%) VMware NSX
9 1 (0.33%) Apache ZooKeeper
9 1 (0.33%) Gluster
9 1 (0.33%) iptables
9 1 (0.33%) Microsoft App-V
9 1 (0.33%) Shibboleth
9 1 (0.33%) VMFS
9 1 (0.33%) vSphere
Systems Management
1 38 (12.67%) SCCM
2 15 (5.00%) SCOM
2 15 (5.00%) SCVMM
3 13 (4.33%) Forefront Identity Manager
4 12 (4.00%) vCenter Server
5 9 (3.00%) Microsoft Data Protection Manager
5 9 (3.00%) SCDPM
6 4 (1.33%) NetBackup
7 3 (1.00%) Nagios
7 3 (1.00%) Puppet
7 3 (1.00%) SolarWinds Orion
8 2 (0.67%) Ansible
9 1 (0.33%) Check_MK
9 1 (0.33%) Grafana
9 1 (0.33%) Graylog
9 1 (0.33%) Kibana
9 1 (0.33%) Pingdom
9 1 (0.33%) SnapMirror
9 1 (0.33%) SnapVault
9 1 (0.33%) vMotion
Vendors
1 105 (35.00%) Microsoft
2 35 (11.67%) VMware
3 32 (10.67%) Cisco
4 29 (9.67%) McAfee
5 19 (6.33%) SolarWinds
6 17 (5.67%) Citrix
6 17 (5.67%) F5
7 14 (4.67%) Infoblox
8 13 (4.33%) HP
8 13 (4.33%) Oracle
9 12 (4.00%) Dell
10 11 (3.67%) Cadence
10 11 (3.67%) Red Hat
11 9 (3.00%) Juniper
12 7 (2.33%) Atlassian
12 7 (2.33%) CheckPoint
12 7 (2.33%) ServiceNow
13 4 (1.33%) 3PAR
13 4 (1.33%) iManage
13 4 (1.33%) Veeam