Period
to 24 September 2020

The following table provides summary statistics for permanent job vacancies advertised in the South West with a requirement for Incident Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Incident Management over the 6 months to 24 September 2020 with a comparison to the same period in the previous 2 years.

Incident Management
England > South West
6 months to
24 Sep 2020
Same period 2019 Same period 2018
Rank 123 205 191
Rank change year-on-year +82 -14 +15
Permanent jobs citing Incident Management 63 117 159
As % of all permanent jobs advertised in the South West 1.92% 1.17% 1.53%
As % of the Processes & Methodologies category 2.10% 1.28% 1.65%
Number of salaries quoted 50 72 121
Median annual salary £35,000 £35,000 £42,500
Median salary % change year-on-year - -17.65% -5.56%
10th Percentile £25,925 £24,500 £25,000
90th Percentile £50,000 £48,750 £60,000
England median annual salary £49,500 £44,500 £45,000
% change year-on-year +11.24% -1.11% -

Incident Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the South West with a requirement for process or methodology skills.

All Process and Methodology Skills
South West
Permanent vacancies with a requirement for process or methodology skills 3,004 9,128 9,623
As % of all permanent IT jobs advertised in the South West 91.75% 91.42% 92.72%
Number of salaries quoted 2,413 7,239 7,916
Median annual salary £46,000 £45,000 £42,500
Median salary % change year-on-year +2.22% +5.88% -
10th Percentile £28,750 £26,750 £26,250
90th Percentile £71,250 £67,500 £66,250
England median annual salary £57,500 £52,500 £50,500
% change year-on-year +9.52% +3.96% +1.00%

Incident Management
Job Vacancy Trend in the South West

Job postings citing Incident Management as a proportion of all IT jobs advertised in the South West.

Job vacancy trend for Incident Management in the South West

Incident Management
Salary Trend in the South West

3-month moving average salary quoted in jobs citing Incident Management in the South West.

Salary trend for Incident Management in the South West

Incident Management
Salary Histogram in the South West

Salary distribution for jobs citing Incident Management in the South West over the 6 months to 24 September 2020.

Salary histogram for Incident Management in the South West

Incident Management
Job Locations in the South West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Incident Management within the South West region over the 6 months to 24 September 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Wiltshire +54 29 £32,500 +0.78%
Bristol +59 10 £42,500 +21.43% 4
Dorset +30 8 £24,000 -12.32%
Gloucestershire +59 6 £50,000 +33.33% 1
Cornwall +17 4 £50,000 +96.08%
Devon +29 3 - - 2
Somerset +21 3 £49,500 +16.47% 1
Incident Management
England

For the 6 months to 24 September 2020, IT jobs citing Incident Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South West region with a requirement for Incident Management.

1 45 (71.43%) Windows
2 38 (60.32%) Linux
3 35 (55.56%) LAN
3 35 (55.56%) WAN
3 35 (55.56%) Active Directory
3 35 (55.56%) Windows Server
4 34 (53.97%) VMware
5 28 (44.44%) Infrastructure Engineering
6 11 (17.46%) Microsoft
6 11 (17.46%) PowerShell
7 10 (15.87%) Problem Management
7 10 (15.87%) ITIL
8 9 (14.29%) Agile Software Development
9 8 (12.70%) SQL
9 8 (12.70%) Public Sector
9 8 (12.70%) GDPR
9 8 (12.70%) Root Cause Analysis
10 7 (11.11%) Office 365
10 7 (11.11%) Microsoft Certification
10 7 (11.11%) Change Management
10 7 (11.11%) Azure
10 7 (11.11%) Security Cleared
11 6 (9.52%) ISO/IEC 27001
11 6 (9.52%) SLA
12 5 (7.94%) MySQL
12 5 (7.94%) MCSA
12 5 (7.94%) QSIG
12 5 (7.94%) DPNSS
12 5 (7.94%) Service Management
12 5 (7.94%) Service Delivery

Incident Management
Co-occurring IT Skills in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (6.35%) SharePoint
2 3 (4.76%) Confluence
3 2 (3.17%) Exchange Server 2013
4 1 (1.59%) MS Exchange
Applications
1 3 (4.76%) Microsoft Office
Cloud Services
1 7 (11.11%) Azure
1 7 (11.11%) Office 365
2 5 (7.94%) IaaS
2 5 (7.94%) PaaS
3 4 (6.35%) AWS
3 4 (6.35%) SaaS
4 2 (3.17%) Cloud Computing
5 1 (1.59%) AWS CloudFormation
5 1 (1.59%) Datadog
Communications & Networking
1 35 (55.56%) LAN
1 35 (55.56%) WAN
2 5 (7.94%) DPNSS
2 5 (7.94%) QSIG
3 4 (6.35%) Firewall
4 3 (4.76%) Cisco ASA
4 3 (4.76%) DNS
4 3 (4.76%) TCP/IP
4 3 (4.76%) Unified Communications
4 3 (4.76%) VoIP
4 3 (4.76%) Wi-Fi
5 2 (3.17%) SMTP
5 2 (3.17%) VLAN
6 1 (1.59%) DHCP
6 1 (1.59%) NAS
6 1 (1.59%) OSPF
6 1 (1.59%) SAN
6 1 (1.59%) VSAN
6 1 (1.59%) Wireless
Database & Business Intelligence
1 5 (7.94%) MySQL
2 1 (1.59%) Apache Accumulo
2 1 (1.59%) Hadoop
2 1 (1.59%) MongoDB
2 1 (1.59%) SQL Server
Development Applications
1 3 (4.76%) JIRA
2 2 (3.17%) Bitbucket
2 2 (3.17%) Jenkins
General
1 8 (12.70%) Public Sector
2 3 (4.76%) Finance
2 3 (4.76%) Telecoms
3 2 (3.17%) Legal
3 2 (3.17%) Pharmaceutical
4 1 (1.59%) Law
Job Titles
1 34 (53.97%) IT Support
2 12 (19.05%) 3rd Line Support
3 10 (15.87%) Analyst
4 7 (11.11%) IT Analyst
5 6 (9.52%) IT Support Analyst
5 6 (9.52%) Support Analyst
5 6 (9.52%) Technical Support
6 5 (7.94%) Technical Analyst
6 5 (7.94%) Technical Support Analyst
7 4 (6.35%) Service Manager
8 3 (4.76%) 3rd Line Engineer
8 3 (4.76%) Cloud Engineer
8 3 (4.76%) IT Engineer
8 3 (4.76%) Service Analyst
8 3 (4.76%) Team Leader
9 2 (3.17%) 2nd Line Support
9 2 (3.17%) Information Assurance Leader
9 2 (3.17%) Salesforce Business Analyst
9 2 (3.17%) Senior Service Desk Analyst
9 2 (3.17%) Support Engineer
Libraries, Frameworks & Software Standards
1 2 (3.17%) JSON
2 1 (1.59%) Apache NiFi
2 1 (1.59%) Flash
2 1 (1.59%) Kafka
2 1 (1.59%) Web Services
Miscellaneous
1 5 (7.94%) Analytical Skills
1 5 (7.94%) Management Information System
2 3 (4.76%) iSeries
3 2 (3.17%) Cyberthreat
3 2 (3.17%) Enterprise Software
3 2 (3.17%) PKI
3 2 (3.17%) Security Operations Centre
3 2 (3.17%) User Experience
4 1 (1.59%) Cybercrime
4 1 (1.59%) Data Protection Act
4 1 (1.59%) Driving Licence
4 1 (1.59%) Fat Client
4 1 (1.59%) Private Cloud
4 1 (1.59%) Public Cloud
4 1 (1.59%) Replication
4 1 (1.59%) Thin Client
Operating Systems
1 45 (71.43%) Windows
2 38 (60.32%) Linux
3 35 (55.56%) Windows Server
4 3 (4.76%) CentOS
4 3 (4.76%) SUSE
5 2 (3.17%) Red Hat Enterprise Linux
5 2 (3.17%) Unix
5 2 (3.17%) Windows Server 2016
6 1 (1.59%) Windows 10
6 1 (1.59%) Windows Server 2012
Processes & Methodologies
1 28 (44.44%) Infrastructure Engineering
2 10 (15.87%) ITIL
2 10 (15.87%) Problem Management
3 9 (14.29%) Agile Software Development
4 8 (12.70%) Root Cause Analysis
5 7 (11.11%) Change Management
6 5 (7.94%) Information Security
6 5 (7.94%) Service Delivery
6 5 (7.94%) Service Management
6 5 (7.94%) Stakeholder Management
7 4 (6.35%) Business Continuity
7 4 (6.35%) Data Protection
7 4 (6.35%) DevOps
7 4 (6.35%) ITSM
7 4 (6.35%) Problem-Solving
8 3 (4.76%) Collaborative Working
8 3 (4.76%) Cybersecurity
8 3 (4.76%) Network Management
8 3 (4.76%) Patch Management
8 3 (4.76%) SDLC
Programming Languages
1 11 (17.46%) PowerShell
2 8 (12.70%) SQL
3 5 (7.94%) Bash Shell
4 4 (6.35%) Python
5 3 (4.76%) VBScript
6 1 (1.59%) C
6 1 (1.59%) Perl
6 1 (1.59%) T-SQL
Qualifications
1 7 (11.11%) Microsoft Certification
1 7 (11.11%) Security Cleared
2 5 (7.94%) MCSA
3 4 (6.35%) SC Cleared
4 3 (4.76%) CCNA
4 3 (4.76%) Cisco Certification
4 3 (4.76%) CISSP
4 3 (4.76%) DV Cleared
4 3 (4.76%) ISO 27001 Lead Auditor
4 3 (4.76%) ISO 27001 Lead Implementer
4 3 (4.76%) VMware Certified Professional (VCP)
5 2 (3.17%) Degree
Quality Assurance & Compliance
1 8 (12.70%) GDPR
2 6 (9.52%) ISO/IEC 27001
2 6 (9.52%) SLA
3 5 (7.94%) NIST
3 5 (7.94%) PCI DSS
4 3 (4.76%) Cyber Essentials
4 3 (4.76%) Sarbanes-Oxley
5 2 (3.17%) ISO/IEC 27005
System Software
1 35 (55.56%) Active Directory
2 3 (4.76%) VMware Infrastructure
3 2 (3.17%) Docker
3 2 (3.17%) Hyper-V
3 2 (3.17%) Virtual Desktop
4 1 (1.59%) Apache ZooKeeper
4 1 (1.59%) VirtualBox
4 1 (1.59%) VMware ESXi
4 1 (1.59%) VMware NSX
Systems Management
1 5 (7.94%) SCCM
2 3 (4.76%) Host Intrusion Detection System
3 2 (3.17%) Ansible
4 1 (1.59%) Kubernetes
4 1 (1.59%) Microsoft Intune
4 1 (1.59%) Puppet
4 1 (1.59%) Terraform
4 1 (1.59%) vCenter Server
4 1 (1.59%) WSUS
Vendors
1 34 (53.97%) VMware
2 11 (17.46%) Microsoft
3 4 (6.35%) Mitel
4 3 (4.76%) Aruba
4 3 (4.76%) Cisco
4 3 (4.76%) Dell
4 3 (4.76%) IBM
5 2 (3.17%) Red Hat
5 2 (3.17%) Salesforce.com
6 1 (1.59%) Aderant
6 1 (1.59%) Citrix
6 1 (1.59%) MobileIron
6 1 (1.59%) OpenText