Period
to

The median annual salary for a Service Desk Specialist was £30,448 in advertised job vacancies during the 6 months to 8 August 2022.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Specialist
UK
6 months to
8 Aug 2022
Same period 2021 Same period 2020
Rank 1207 1000 787
Rank change year-on-year -207 -213 +333
Permanent jobs requiring a Service Desk Specialist 20 11 6
As % of all permanent jobs advertised in the UK 0.012% 0.010% 0.009%
As % of the Job Titles category 0.013% 0.011% 0.010%
Number of salaries quoted 20 7 1
10th Percentile - £19,950 -
25th Percentile £29,256 £21,250 £21,000
Median annual salary (50th Percentile) £30,448 £22,500 £22,000
Median % change year-on-year +35.32% +2.27% -4.35%
75th Percentile £38,250 £23,750 £23,000
90th Percentile £39,175 - -
UK excluding London median annual salary £30,448 £22,500 £22,000
% change year-on-year +35.32% +2.27% -4.35%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 157,044 103,898 61,800
% of permanent IT jobs with a recognized job title 91.94% 91.14% 94.93%
Number of salaries quoted 84,149 73,476 50,466
10th Percentile £32,500 £31,750 £31,250
25th Percentile £43,500 £41,250 £40,000
Median annual salary (50th Percentile) £60,000 £55,000 £55,000
Median % change year-on-year +9.09% - +10.00%
75th Percentile £78,750 £75,000 £72,500
90th Percentile £95,000 £90,000 £88,750
UK excluding London median annual salary £52,000 £47,500 £47,500
% change year-on-year +9.47% - +5.56%

Service Desk Specialist
Job Vacancy Trend

Job postings that featured Service Desk Specialist in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Service Desk Specialist in the UK

Service Desk Specialist
Salary Trend

3-month moving average salary quoted in jobs citing Service Desk Specialist.

Salary trend for Service Desk Specialist in the UK

Service Desk Specialist
Salary Histogram

Salary distribution for jobs citing Service Desk Specialist over the 6 months to 8 August 2022.

Salary histogram for Service Desk Specialist in the UK

Service Desk Specialist
Top 6 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Specialist within the UK over the 6 months to 8 August 2022. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -197 16 £30,448 +35.32% 2
UK excluding London -106 13 £30,448 +35.32% 2
Midlands - 13 £30,448 -
West Midlands - 13 £30,448 -
Work from Home - 4 £36,500 - 1
London - 3 £45,000 -

Service Desk Specialist Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 8 August 2022, Service Desk Specialist job roles required the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Service Desk Specialist in the job title.

1 19 (95.00%) Microsoft
2 18 (90.00%) ITIL
3 13 (65.00%) SLA
3 13 (65.00%) Degree
3 13 (65.00%) Cybersecurity
3 13 (65.00%) Records Management
3 13 (65.00%) Customer-Centric Approach
3 13 (65.00%) Customer-Centricity
3 13 (65.00%) Problem-Solving
4 7 (35.00%) Microsoft 365
5 6 (30.00%) Video Conferencing
6 5 (25.00%) ServiceNow
6 5 (25.00%) VMware
6 5 (25.00%) Citrix
6 5 (25.00%) Windows
6 5 (25.00%) Social Skills
7 4 (20.00%) Freshdesk
7 4 (20.00%) Cyber Essentials
7 4 (20.00%) Cyber Essentials PLUS
7 4 (20.00%) Linux
7 4 (20.00%) VoIP
7 4 (20.00%) ISO 9001
7 4 (20.00%) Telecoms
7 4 (20.00%) Windows Server
7 4 (20.00%) Apple iOS
7 4 (20.00%) Security Cleared
7 4 (20.00%) VMware Infrastructure
7 4 (20.00%) Android
7 4 (20.00%) Hyper-V
8 2 (10.00%) OneDrive

Service Desk Specialist Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (10.00%) SharePoint
Business Applications
1 1 (5.00%) Remedy ITSM
Cloud Services
1 7 (35.00%) Microsoft 365
2 2 (10.00%) OneDrive
Communications & Networking
1 4 (20.00%) VoIP
General
1 5 (25.00%) Social Skills
2 4 (20.00%) Telecoms
3 1 (5.00%) Presentation Skills
Miscellaneous
1 6 (30.00%) Video Conferencing
Operating Systems
1 5 (25.00%) Windows
2 4 (20.00%) Android
2 4 (20.00%) Apple iOS
2 4 (20.00%) Linux
2 4 (20.00%) Windows Server
Processes & Methodologies
1 18 (90.00%) ITIL
2 13 (65.00%) Customer-Centric Approach
2 13 (65.00%) Customer-Centricity
2 13 (65.00%) Cybersecurity
2 13 (65.00%) Problem-Solving
2 13 (65.00%) Records Management
3 2 (10.00%) Infrastructure Monitoring
4 1 (5.00%) Asset Management
4 1 (5.00%) Business Continuity
4 1 (5.00%) ITSM
4 1 (5.00%) Release Management
4 1 (5.00%) Root Cause Analysis
Qualifications
1 13 (65.00%) Degree
2 4 (20.00%) Security Cleared
Quality Assurance & Compliance
1 13 (65.00%) SLA
2 4 (20.00%) Cyber Essentials
2 4 (20.00%) Cyber Essentials PLUS
2 4 (20.00%) ISO 9001
System Software
1 4 (20.00%) Hyper-V
1 4 (20.00%) VMware Infrastructure
2 1 (5.00%) Active Directory
Systems Management
1 1 (5.00%) Tivoli
Vendors
1 19 (95.00%) Microsoft
2 5 (25.00%) Citrix
2 5 (25.00%) ServiceNow
2 5 (25.00%) VMware
3 4 (20.00%) Freshdesk
4 1 (5.00%) Remedy