Period
to 24 July 2017

The median contractor rate for a Service Desk Technician was £130 per day in advertised job vacancies during the 6 months to 24 July 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Desk Technician
UK
6 months to
24 Jul 2017
Same period 2016 Same period 2015
Rank 815 858 850
Rank change year-on-year +43 -8 -24
Contract jobs requiring a Service Desk Technician 26 35 37
As % of all contract IT jobs advertised in the UK 0.027% 0.032% 0.033%
As % of the Job Titles category 0.029% 0.033% 0.034%
Number of daily rates quoted 15 11 10
UK median daily rate £130 £150 £125
Median daily rate % change year-on-year -13.33% +20.00% -1.96%
10th Percentile £98 £100 £100
90th Percentile £176 £220 £138
UK excluding London median daily rate £113 £175 £135
% change year-on-year -35.43% +29.63% +28.57%
Number of hourly rates quoted 4 20 23
UK median hourly rate £14.50 £11.28 £12.35
Median hourly rate % change year-on-year +28.55% -8.66% +2.92%
10th Percentile £11.92 £8.38 £10.02
90th Percentile £15.28 £12.98 £14.95
UK excluding London median hourly rate £14.50 £11.28 £12.40
% change year-on-year +28.55% -9.01% +3.31%

The next table is for comparison with the above and includes summary statistics for all job roles in contract job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of contract jobs in our overall sample.

Contract IT Job Roles
UK
Contract job vacancies with a job title containing a recognized job role 90163 104539 107877
As % of all contract IT job vacancies advertised in the UK 94.82% 95.02% 94.84%
Number of daily rates quoted 58468 68039 66795
UK median daily rate £430 £425 £400
Median daily rate % change year-on-year +1.18% +6.25% +1.01%
10th Percentile £263 £256 £233
90th Percentile £619 £600 £588
UK excluding London median daily rate £400 £388 £375
% change year-on-year +3.23% +3.33% +7.14%
Number of hourly rates quoted 2893 3098 4169
UK median hourly rate £18.50 £19.00 £17.50
Median hourly rate % change year-on-year -2.63% +8.57% +2.94%
10th Percentile £10.86 £10.43 £10.50
90th Percentile £50.00 £47.39 £45.00
UK excluding London median hourly rate £17.50 £19.00 £17.00
% change year-on-year -7.89% +11.76% +2.26%

Service Desk Technician
Job Vacancy Trend

Job postings that featured Service Desk Technician in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Service Desk Technician in the UK

Service Desk Technician
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Desk Technician.

Contractor daily rate trend for Service Desk Technician in the UK

Service Desk Technician
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Desk Technician.

Contractor hourly rate trend for Service Desk Technician in the UK

Service Desk Technician
Top 11 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Technician within the UK over the 6 months to 24 July 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +60 25 £130 -13.33% 7
UK excluding London +54 22 £113 -35.43% 6
South East +38 16 £112 -25.67% 1
London +24 3 £165 +65.00% 1
North of England +63 2 £165 -9.59% 2
West Midlands +32 2 £110 -
Midlands +20 2 £110 -
North West +29 1 £190 -15.56% 2
Yorkshire +25 1 £140 -
East of England -8 1 - - 1
Scotland - 1 - -

Service Desk Technician Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 24 July 2017, Service Desk Technician contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring Service Desk Technician in the job title.

1 16 (61.54%) Active Directory
2 15 (57.69%) Windows
3 13 (50.00%) ITIL
4 8 (30.77%) Windows 7
4 8 (30.77%) Microsoft
5 7 (26.92%) Microsoft Office
6 6 (23.08%) Windows Server 2012
6 6 (23.08%) Microsoft Certification
7 5 (19.23%) Windows Server 2008
7 5 (19.23%) Windows Server
8 4 (15.38%) VMware
8 4 (15.38%) Change Management
8 4 (15.38%) Service Management
8 4 (15.38%) NHS
8 4 (15.38%) Blackberry
8 4 (15.38%) DNS
8 4 (15.38%) DHCP
8 4 (15.38%) MCP
8 4 (15.38%) Windows XP
8 4 (15.38%) MCSE
9 3 (11.54%) MS Exchange
9 3 (11.54%) Eclipse
9 3 (11.54%) Cisco
9 3 (11.54%) Citrix
9 3 (11.54%) Office 365
9 3 (11.54%) Mitel
9 3 (11.54%) Analytical Skills
9 3 (11.54%) Skype
10 2 (7.69%) Customer Requirements
10 2 (7.69%) Driving Licence

Service Desk Technician Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (11.54%) MS Exchange
2 2 (7.69%) Exchange Server 2010
3 1 (3.85%) Exchange Server 2013
Applications
1 7 (26.92%) Microsoft Office
Cloud Services
1 3 (11.54%) Office 365
Communications & Networking
1 4 (15.38%) DHCP
1 4 (15.38%) DNS
2 3 (11.54%) Skype
3 2 (7.69%) Internet
3 2 (7.69%) IP Telephony
3 2 (7.69%) LAN
3 2 (7.69%) SAN
3 2 (7.69%) WAN
4 1 (3.85%) Broadband
4 1 (3.85%) Ethernet
4 1 (3.85%) Firewall
4 1 (3.85%) SMS
4 1 (3.85%) SNMP
4 1 (3.85%) VoIP
4 1 (3.85%) Wireless
Database & Business Intelligence
1 2 (7.69%) DB2
1 2 (7.69%) Informix
Development Applications
1 3 (11.54%) Eclipse
General
1 2 (7.69%) Legal
2 1 (3.85%) Back Office
2 1 (3.85%) Finance
Miscellaneous
1 4 (15.38%) Blackberry
1 4 (15.38%) NHS
2 3 (11.54%) Analytical Skills
3 2 (7.69%) Driving Licence
3 2 (7.69%) Video Conferencing
4 1 (3.85%) Management Information System
4 1 (3.85%) PKI
4 1 (3.85%) Smartcard
Operating Systems
1 15 (57.69%) Windows
2 8 (30.77%) Windows 7
3 6 (23.08%) Windows Server 2012
4 5 (19.23%) Windows Server
4 5 (19.23%) Windows Server 2008
5 4 (15.38%) Windows XP
6 2 (7.69%) Solaris
6 2 (7.69%) Unix
7 1 (3.85%) Windows 10
7 1 (3.85%) Windows 2000
7 1 (3.85%) Windows 8
7 1 (3.85%) Windows Server 2003
Processes & Methodologies
1 13 (50.00%) ITIL
2 4 (15.38%) Change Management
2 4 (15.38%) Service Management
3 2 (7.69%) Customer Requirements
3 2 (7.69%) ITIL V3
3 2 (7.69%) Migration
4 1 (3.85%) Continuous Improvement
4 1 (3.85%) ITSM
4 1 (3.85%) Mobile Device Management
4 1 (3.85%) Problem Management
4 1 (3.85%) Release Management
4 1 (3.85%) Service Delivery
4 1 (3.85%) System Testing
Programming Languages
1 1 (3.85%) C
Qualifications
1 6 (23.08%) Microsoft Certification
2 4 (15.38%) MCP
2 4 (15.38%) MCSE
3 2 (7.69%) DBS Check
3 2 (7.69%) Degree
3 2 (7.69%) Security Cleared
3 2 (7.69%) Sun Certification
4 1 (3.85%) DV Cleared
4 1 (3.85%) ITIL Certification
4 1 (3.85%) MCSA
4 1 (3.85%) SC Cleared
Quality Assurance & Compliance
1 1 (3.85%) SLA
System Software
1 16 (61.54%) Active Directory
2 1 (3.85%) Hyper-V
2 1 (3.85%) Terminal Services
2 1 (3.85%) VMware Infrastructure
2 1 (3.85%) XenApp
2 1 (3.85%) XenDesktop
Systems Management
1 2 (7.69%) SCCM
1 2 (7.69%) Tivoli
2 1 (3.85%) AirWatch
2 1 (3.85%) ArcSight ESM
2 1 (3.85%) DameWare
2 1 (3.85%) Forefront Identity Manager
Vendors
1 8 (30.77%) Microsoft
2 4 (15.38%) VMware
3 3 (11.54%) Cisco
3 3 (11.54%) Citrix
3 3 (11.54%) Mitel
4 2 (7.69%) Oracle
4 2 (7.69%) Remedy
4 2 (7.69%) Sun
4 2 (7.69%) Sybase
5 1 (3.85%) Apple
5 1 (3.85%) ArcSight
5 1 (3.85%) Avaya
5 1 (3.85%) EMC