Period
to 20 November 2017

The following table provides summary statistics for permanent job vacancies advertised in Wales with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 20 November 2017 with a comparison to the same period in the previous 2 years.

IT Service Management (ITSM)
UK > Wales
6 months to
20 Nov 2017
Same period 2016 Same period 2015
Rank 108 104 131
Rank change year-on-year -4 +27 +13
Permanent jobs citing ITSM 33 49 28
As % of all permanent IT jobs advertised in Wales 1.61% 1.89% 1.02%
As % of the Processes & Methodologies category 1.79% 2.12% 1.19%
Number of salaries quoted 9 9 18
Wales median annual salary £40,000 £40,000 £43,750
Median salary % change year-on-year - -8.57% +9.38%
UK median annual salary £47,500 £46,000 £45,000
% change year-on-year +3.26% +2.22% +5.88%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Wales with a requirement for process or methodology skills.

All Process and Methodology Skills
Wales
Permanent vacancies with a requirement for process or methodology skills 1848 2309 2352
As % of all permanent IT jobs advertised in Wales 90.01% 88.98% 85.50%
Number of salaries quoted 1592 1973 1977
Wales median annual salary £40,000 £37,500 £36,000
Median salary % change year-on-year +6.67% +4.17% +2.86%
10th Percentile £23,500 £22,500 £22,500
90th Percentile £56,250 £55,250 £55,000
UK median annual salary £50,000 £49,500 £47,500
% change year-on-year +1.01% +4.21% +5.56%

ITSM
Job Vacancy Trend in Wales

Job postings citing ITSM as a percentage of all IT jobs advertised in Wales.

Job vacancy trend for ITSM in Wales

ITSM
Salary Trend in Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM in Wales.

Salary trend for ITSM in Wales

ITSM
Salary Histogram in Wales

The salary distribution of IT jobs citing ITSM in Wales over the 6 months to 20 November 2017.

Salary histogram for ITSM in Wales

ITSM
Job Locations in Wales

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the Wales region over the 6 months to 20 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Mid Wales +2 30 £40,000 -
South Wales +22 3 £37,500 -14.29%
ITSM
UK

For the 6 months to 20 November 2017, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Wales region with a requirement for ITSM.

1 32 (96.97%) Service Management
2 28 (84.85%) Problem Management
3 26 (78.79%) ITIL
4 25 (75.76%) SLA
5 23 (69.70%) ITIL Certification
5 23 (69.70%) Continuous Improvement
6 22 (66.67%) Service Delivery
7 21 (63.64%) Stakeholder Management
7 21 (63.64%) TOGAF
7 21 (63.64%) User Experience
8 19 (57.58%) Runbook
9 16 (48.48%) Coaching
10 14 (42.42%) Cisco ISE
10 14 (42.42%) F5
10 14 (42.42%) Change Control
10 14 (42.42%) SolarWinds
10 14 (42.42%) Infoblox
10 14 (42.42%) IT Strategy
10 14 (42.42%) Wireless
10 14 (42.42%) Cisco Certification
10 14 (42.42%) Cisco
10 14 (42.42%) CCNP
10 14 (42.42%) CCNA
11 10 (30.30%) Microsoft
12 9 (27.27%) SQL Server
12 9 (27.27%) Degree
13 7 (21.21%) Agile Software Development
13 7 (21.21%) Oracle
13 7 (21.21%) Windows
13 7 (21.21%) Active Directory

ITSM
Co-occurring IT Skills in Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (6.06%) IIS
1 2 (6.06%) SharePoint
2 1 (3.03%) MS Exchange
Applications
1 2 (6.06%) Microsoft Office
1 2 (6.06%) Microsoft Project
1 2 (6.06%) MS Visio
Business Applications
1 5 (15.15%) Dynamics CRM
Cloud Services
1 6 (18.18%) Office 365
2 5 (15.15%) Dynamics 365
3 3 (9.09%) Microsoft Azure
4 2 (6.06%) Azure Active Directory
4 2 (6.06%) OneDrive
Communications & Networking
1 14 (42.42%) Cisco ISE
1 14 (42.42%) Wireless
2 4 (12.12%) DNS
3 1 (3.03%) Firewall
Database & Business Intelligence
1 9 (27.27%) SQL Server
2 3 (9.09%) MySQL
3 2 (6.06%) Oracle Reports
3 2 (6.06%) Power BI
Development Applications
1 2 (6.06%) JIRA
General
1 1 (3.03%) Marketing
Job Titles
1 14 (42.42%) Network Engineer
2 7 (21.21%) Collaboration Engineer
2 7 (21.21%) Lead Network Engineer
3 4 (12.12%) Analyst
4 3 (9.09%) IT Analyst
5 2 (6.06%) Digital Analyst
5 2 (6.06%) Support Analyst
5 2 (6.06%) Support Engineer
6 1 (3.03%) Applications Support
6 1 (3.03%) Applications Support Analyst
6 1 (3.03%) Delivery Manager
6 1 (3.03%) IT Engineer
6 1 (3.03%) IT Support
6 1 (3.03%) IT Support Analyst
6 1 (3.03%) Service Manager
6 1 (3.03%) Services Delivery Manager
Libraries, Frameworks & Software Standards
1 2 (6.06%) HTML
1 2 (6.06%) XML
Miscellaneous
1 21 (63.64%) User Experience
2 7 (21.21%) Enterprise Software
3 6 (18.18%) Management Information System
4 3 (9.09%) Digital Media
4 3 (9.09%) Video\Live Streaming
5 2 (6.06%) Analytical Skills
5 2 (6.06%) Computer Science
5 2 (6.06%) VLE
6 1 (3.03%) Driving Licence
6 1 (3.03%) Enterprise Storage
Operating Systems
1 7 (21.21%) Windows
2 6 (18.18%) Windows Server
Processes & Methodologies
1 32 (96.97%) Service Management
2 28 (84.85%) Problem Management
3 26 (78.79%) ITIL
4 23 (69.70%) Continuous Improvement
5 22 (66.67%) Service Delivery
6 21 (63.64%) Stakeholder Management
6 21 (63.64%) TOGAF
7 19 (57.58%) Runbook
8 16 (48.48%) Coaching
9 14 (42.42%) Change Control
9 14 (42.42%) IT Strategy
10 7 (21.21%) Agile Software Development
10 7 (21.21%) Proactive Management
11 5 (15.15%) CRM
12 4 (12.12%) Change Management
12 4 (12.12%) Data Protection
13 3 (9.09%) Process Improvement
13 3 (9.09%) Workflow
14 2 (6.06%) Asset Management
14 2 (6.06%) Identity Management
Programming Languages
1 6 (18.18%) PowerShell
2 3 (9.09%) SQL
3 2 (6.06%) Java
Qualifications
1 23 (69.70%) ITIL Certification
2 14 (42.42%) CCNA
2 14 (42.42%) CCNP
2 14 (42.42%) Cisco Certification
3 9 (27.27%) Degree
4 6 (18.18%) Microsoft Certification
5 4 (12.12%) MCITP
6 2 (6.06%) MCSE
Quality Assurance & Compliance
1 25 (75.76%) SLA
System Software
1 7 (21.21%) Active Directory
2 5 (15.15%) Hyper-V
2 5 (15.15%) VMware Infrastructure
3 1 (3.03%) XenApp
3 1 (3.03%) XenDesktop
Systems Management
1 4 (12.12%) NetBackup
2 2 (6.06%) Forefront Identity Manager
Vendors
1 14 (42.42%) Cisco
1 14 (42.42%) F5
1 14 (42.42%) Infoblox
1 14 (42.42%) SolarWinds
2 10 (30.30%) Microsoft
3 7 (21.21%) Oracle
4 5 (15.15%) VMware
5 4 (12.12%) 3PAR
5 4 (12.12%) HP
5 4 (12.12%) Veeam
5 4 (12.12%) Veritas
6 2 (6.06%) SAP
6 2 (6.06%) ServiceNow
7 1 (3.03%) Citrix
7 1 (3.03%) Dell
7 1 (3.03%) EqualLogic
7 1 (3.03%) NetApp