The following table provides summary statistics for permanent job vacancies advertised in Wales with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 3 months to 24 June 2017 with a comparison to the same period in the previous 2 years.

IT Service Management (ITSM)
UK / Wales
3 months to
24 Jun 2017
Same period 2016 Same period 2015
Rank 69 85 92
Rank change year-on-year +16 +7  
Permanent jobs citing ITSM 20 14 12
As % of all permanent IT jobs advertised in Wales 2.05% 1.08% 0.84%
As % of the Processes & Methodologies category 2.25% 1.28% 0.97%
Number of salaries quoted 16 5 6
Median salary £49,039 £28,500 £48,750
Median salary % change year-on-year +72.06% -41.53%  
90% offered a salary of more than £40,105 £24,300 £36,500
10% offered a salary of more than £55,242 £39,500 £63,000
UK excluding London median salary £47,000 £42,500 £42,500
% change year-on-year +10.58% -  

ITSM is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Wales with a requirement for process and methodology skills.

Process & Methodology Skills
Wales
Permanent job vacancies with a requirement for process and methodology skills 889 1095 1234
As % of all permanent IT job vacancies advertised in Wales 91.18% 84.36% 85.87%
Number of salaries quoted 764 935 1006
Median salary £40,000 £40,000 £37,500
Median salary % change year-on-year - +6.66%  
90% offered a salary of more than £29,500 £26,500 £27,500
10% offered a salary of more than £55,000 £55,000 £55,000
UK excluding London median salary £45,000 £45,000 £44,000
% change year-on-year - +2.27%  

ITSM
Job Vacancy Trend in Wales

The job posting trend of jobs advertised in Wales citing ITSM as a proportion of all permanent or contract IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for ITSM in Wales

ITSM
Salary Trend in Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM in Wales.

Salary trend for ITSM in Wales

ITSM
Salary Histogram in Wales

The salary distribution of IT jobs citing ITSM in Wales over the 3 months to 24 June 2017.

Salary histogram for ITSM in Wales

ITSM
Job Locations in Wales

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the Wales region over the 3 months to 24 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Wales -4 13 £49,039 +72.06%
Mid Wales +4 7 £40,000 -
ITSM
UK

For the 6 months to 24 June 2017, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Wales region with a requirement for ITSM.

1 25 (69.44%) ITIL
2 23 (63.89%) Service Management
3 22 (61.11%) Continuous Improvement
4 14 (38.89%) Problem Management
5 13 (36.11%) Agile Software Development
5 13 (36.11%) E-Commerce
5 13 (36.11%) ServiceNow
6 12 (33.33%) Degree
7 11 (30.56%) Microsoft
8 9 (25.00%) Process Improvement
9 8 (22.22%) Analytics
9 8 (22.22%) CA Spectrum
9 8 (22.22%) LogRhythm
9 8 (22.22%) Analytical Skills
9 8 (22.22%) Application Performance Management
9 8 (22.22%) Python
9 8 (22.22%) BMC
9 8 (22.22%) CA
9 8 (22.22%) Service Delivery
9 8 (22.22%) Management Information System
9 8 (22.22%) Clearswift
9 8 (22.22%) GSM
9 8 (22.22%) Unix
9 8 (22.22%) C++
9 8 (22.22%) Java
9 8 (22.22%) Performance Management
9 8 (22.22%) SEO
10 7 (19.44%) JMeter
10 7 (19.44%) Computer Science
10 7 (19.44%) Selenium

ITSM
Co-occurring IT Skills in Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (19.44%) BizTalk Server
Cloud Services
1 5 (13.89%) Amazon AWS
1 5 (13.89%) Microsoft Azure
Communications & Networking
1 8 (22.22%) GSM
2 3 (8.33%) SNMP
Development Applications
1 7 (19.44%) JMeter
1 7 (19.44%) LoadRunner
1 7 (19.44%) LoadUI
1 7 (19.44%) Ranorex
1 7 (19.44%) Selenium
1 7 (19.44%) SoapUI
2 5 (13.89%) Jenkins
3 3 (8.33%) Visual Studio
General
1 2 (5.56%) Electronics
Job Titles
1 13 (36.11%) Infrastructure Engineer
2 7 (19.44%) Administrator
2 7 (19.44%) BizTalk Administrator
2 7 (19.44%) Test Engineer
3 6 (16.67%) Technical Engineer
4 5 (13.89%) Cloud Engineer
4 5 (13.89%) Cloud Infrastructure Engineer
4 5 (13.89%) Infrastructure Team Leader
4 5 (13.89%) Team Leader
5 3 (8.33%) Head of Service Management
6 2 (5.56%) Storage Engineer
7 1 (2.78%) Analyst
7 1 (2.78%) IT Analyst
7 1 (2.78%) Storage Support Engineer
7 1 (2.78%) Support Engineer
Libraries, Frameworks & Software Standards
1 7 (19.44%) REST
1 7 (19.44%) SOAP
1 7 (19.44%) Web Services
1 7 (19.44%) XML
Miscellaneous
1 8 (22.22%) Analytical Skills
1 8 (22.22%) Management Information System
2 7 (19.44%) Computer Science
2 7 (19.44%) Enterprise Software
Operating Systems
1 8 (22.22%) Unix
2 5 (13.89%) Linux
Processes & Methodologies
1 25 (69.44%) ITIL
2 23 (63.89%) Service Management
3 22 (61.11%) Continuous Improvement
4 14 (38.89%) Problem Management
5 13 (36.11%) Agile Software Development
5 13 (36.11%) E-Commerce
6 9 (25.00%) Process Improvement
7 8 (22.22%) Analytics
7 8 (22.22%) Application Performance Management
7 8 (22.22%) Performance Management
7 8 (22.22%) SEO
7 8 (22.22%) Service Delivery
8 7 (19.44%) Business Process Improvement
8 7 (19.44%) Data Integration
8 7 (19.44%) ETL
8 7 (19.44%) Incident Management
8 7 (19.44%) Test Automation
9 6 (16.67%) Defect Tracking
10 5 (13.89%) Security Monitoring
10 5 (13.89%) Server Virtualisation
Programming Languages
1 8 (22.22%) C++
1 8 (22.22%) Java
1 8 (22.22%) Python
2 3 (8.33%) SQL
Qualifications
1 12 (33.33%) Degree
2 6 (16.67%) ISTQB
2 6 (16.67%) ITIL Certification
3 3 (8.33%) MCSE
3 3 (8.33%) Microsoft Certification
Quality Assurance & Compliance
1 3 (8.33%) ISO/IEC 20000
2 1 (2.78%) ISO/IEC 27001
2 1 (2.78%) SLA
System Software
1 2 (5.56%) Hyper-V
1 2 (5.56%) VMware Infrastructure
Systems Management
1 8 (22.22%) CA Spectrum
2 5 (13.89%) Ansible
2 5 (13.89%) Puppet
2 5 (13.89%) ZABBIX
3 2 (5.56%) NetBackup
4 1 (2.78%) ServiceCenter
Vendors
1 13 (36.11%) ServiceNow
2 11 (30.56%) Microsoft
3 8 (22.22%) BMC
3 8 (22.22%) CA
3 8 (22.22%) Clearswift
3 8 (22.22%) LogRhythm
4 7 (19.44%) Atlassian
5 2 (5.56%) 3PAR
5 2 (5.56%) HP
5 2 (5.56%) Veeam
5 2 (5.56%) Veritas
5 2 (5.56%) VMware