The following table provides summary statistics for permanent job vacancies advertised in Wales with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 3 months to 24 March 2017 with a comparison to the same period in the previous 2 years.

3 months to
24 Mar 2017
Same period 2016 Same period 2015
IT Service Management (ITSM)
UK / Wales
Rank 84 90 94
Rank change year-on-year +6 +4  
Permanent jobs citing ITSM 16 14 12
As % of all permanent IT jobs advertised in Wales 1.45% 1.00% 0.91%
As % of the Processes & Methodologies category 1.68% 1.24% 1.08%
Number of salaries quoted 0 10 11
Median salary - £37,500 £34,500
Median salary % change year-on-year - +8.69%  
UK excluding London median salary £47,500 £45,000 £42,500
% change year-on-year +5.55% +5.88%  

ITSM is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Wales with a requirement for process and methodology skills.

Process & Methodology Skills
Wales
Permanent job vacancies with a requirement for process and methodology skills 954 1130 1113
As % of all permanent IT job vacancies advertised in Wales 86.33% 81.06% 84.83%
Number of salaries quoted 777 946 948
Median salary £40,000 £37,500 £37,500
Median salary % change year-on-year +6.66% -  
90% offered a salary of more than £27,500 £27,000 £25,000
10% offered a salary of more than £52,500 £55,000 £52,500
UK excluding London median salary £45,000 £45,000 £43,000
% change year-on-year - +4.65%  

ITSM
Job Vacancy Trend in Wales

The job posting trend of jobs advertised in Wales citing ITSM as a proportion of all permanent or contract IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for ITSM in Wales

ITSM
Salary Trend in Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM in Wales.

Salary trend for ITSM in Wales

ITSM
Job Locations in Wales

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the Wales region over the 3 months to 24 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Mid Wales +2 16 - - 2
ITSM
UK

ITSM
Top 30 Related IT Skills in Wales

For the 6 months to 24 March 2017, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Wales region with a requirement for ITSM.

1 36 (78.26%) Service Management
2 34 (73.91%) ITIL
3 26 (56.52%) Problem Management
4 19 (41.30%) Degree
5 16 (34.78%) ITIL Certification
6 14 (30.43%) Service Delivery
7 13 (28.26%) Incident Management
8 11 (23.91%) Microsoft Certification
8 11 (23.91%) SLA
8 11 (23.91%) Microsoft
8 11 (23.91%) MS Excel
9 10 (21.74%) ISEB
9 10 (21.74%) Finance
9 10 (21.74%) Statistics
9 10 (21.74%) Contract Management
10 9 (19.57%) Selenium
10 9 (19.57%) Test Automation
10 9 (19.57%) SoapUI
10 9 (19.57%) Continuous Improvement
10 9 (19.57%) Ranorex
10 9 (19.57%) LoadUI
10 9 (19.57%) Defect Tracking
10 9 (19.57%) ISTQB
10 9 (19.57%) Atlassian
10 9 (19.57%) Stakeholder Management
10 9 (19.57%) JMeter
10 9 (19.57%) LoadRunner
10 9 (19.57%) MCSE
11 8 (17.39%) Validation
11 8 (17.39%) Enterprise Software

ITSM
Top Related IT Skills in Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (13.04%) BizTalk Server
2 3 (6.52%) Skype for Business
Applications
1 11 (23.91%) MS Excel
2 6 (13.04%) MS PowerPoint
Cloud Services
1 3 (6.52%) Azure Active Directory
1 3 (6.52%) Microsoft Azure
1 3 (6.52%) Office 365
Communications & Networking
1 6 (13.04%) SMS
2 3 (6.52%) Skype
2 3 (6.52%) Unified Communications
Development Applications
1 9 (19.57%) JMeter
1 9 (19.57%) LoadRunner
1 9 (19.57%) LoadUI
1 9 (19.57%) Ranorex
1 9 (19.57%) Selenium
1 9 (19.57%) SoapUI
General
1 10 (21.74%) Finance
2 4 (8.70%) Telecoms
3 2 (4.35%) Advertising
Job Titles
1 14 (30.43%) Service Manager
2 11 (23.91%) Delivery Manager
2 11 (23.91%) Services Delivery Manager
3 9 (19.57%) Test Engineer
4 8 (17.39%) Technical Engineer
5 6 (13.04%) Administrator
5 6 (13.04%) BizTalk Administrator
5 6 (13.04%) Storage Engineer
6 5 (10.87%) IT Manager
7 4 (8.70%) IT Services Manager
8 2 (4.35%) ITIL Manager
8 2 (4.35%) ITIL Service Manager
8 2 (4.35%) Storage Support Engineer
8 2 (4.35%) Support Engineer
9 1 (2.17%) Analyst
9 1 (2.17%) Change Manager
9 1 (2.17%) IT Analyst
9 1 (2.17%) IT Change Manager
9 1 (2.17%) IT Services Delivery Manager
Libraries, Frameworks & Software Standards
1 6 (13.04%) Flash
1 6 (13.04%) REST
1 6 (13.04%) SOAP
1 6 (13.04%) Web Services
1 6 (13.04%) XML
Miscellaneous
1 8 (17.39%) Enterprise Software
2 7 (15.22%) Analytical Skills
2 7 (15.22%) Management Information System
3 6 (13.04%) Computer Science
3 6 (13.04%) Data Centre
4 2 (4.35%) User Experience
Operating Systems
1 2 (4.35%) Windows
1 2 (4.35%) Windows Server
Processes & Methodologies
1 36 (78.26%) Service Management
2 34 (73.91%) ITIL
3 26 (56.52%) Problem Management
4 14 (30.43%) Service Delivery
5 13 (28.26%) Incident Management
6 10 (21.74%) Contract Management
6 10 (21.74%) Statistics
7 9 (19.57%) Continuous Improvement
7 9 (19.57%) Defect Tracking
7 9 (19.57%) Stakeholder Management
7 9 (19.57%) Test Automation
8 8 (17.39%) Mentoring
8 8 (17.39%) Validation
9 6 (13.04%) Business Process Improvement
9 6 (13.04%) Critical Success Factor
9 6 (13.04%) Data Integration
9 6 (13.04%) Financial Modelling
9 6 (13.04%) Process Improvement
9 6 (13.04%) Service Design
9 6 (13.04%) Stakeholder Engagement
Programming Languages
1 3 (6.52%) PowerShell
Qualifications
1 19 (41.30%) Degree
2 16 (34.78%) ITIL Certification
3 11 (23.91%) Microsoft Certification
4 10 (21.74%) ISEB
5 9 (19.57%) ISTQB
5 9 (19.57%) MCSE
6 2 (4.35%) MCITP
Quality Assurance & Compliance
1 11 (23.91%) SLA
2 1 (2.17%) ISO/IEC 27001
System Software
1 6 (13.04%) Hyper-V
1 6 (13.04%) VMware Infrastructure
2 3 (6.52%) Active Directory
Systems Management
1 6 (13.04%) NetBackup
2 4 (8.70%) ServiceCenter
Vendors
1 11 (23.91%) Microsoft
2 9 (19.57%) Atlassian
3 6 (13.04%) 3PAR
3 6 (13.04%) Cadence
3 6 (13.04%) HP
3 6 (13.04%) Veeam
3 6 (13.04%) Veritas
3 6 (13.04%) VMware
Bridgend
South Wales Police
Salary: £27,246 rising to £31,620
Posted: 20 hours ago
Bridgend, Mid Glamorgan
South Wales Police
Salary: From £27,246 to £31,620 per annum
Posted: 11 hours ago
Newquay, Cornwall
Harvey Nash plc
Salary: £60000 - £70000 per annum
Posted: Yesterday
Newquay, Cornwall
Harvey Nash plc
Salary: £38000 - £42000 per annum
Posted: Yesterday
Swansea, West Glamorgan
Experis Ltd
Salary: £37428.00 - £42991.00 per annum
Posted: 2 days ago
Swansea, West Glamorgan
Experis Ltd
Salary: £49835.00 - £60649.00 per annum
Posted: 2 days ago
Swansea, West Glamorgan
Experis Ltd
Salary: £37428.00 - £60649.00 per annum
Posted: 3 days ago
Cardiff, South Glamorgan
NHS Wales Informatics Service
Salary: From £26,302 to £35,225 per annum
Posted: 22 days ago