ITSM Jobs in Wales

IT Service Management (ITSM)
UK > Wales

The following table provides summary statistics for permanent job vacancies advertised in Wales with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 21 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
21 May 2024
Same period 2023 Same period 2022
Rank 79 103 98
Rank change year-on-year +24 -5 -25
Permanent jobs citing ITSM 46 32 47
As % of all permanent jobs advertised in Wales 2.22% 1.92% 2.38%
As % of the Processes & Methodologies category 2.84% 1.99% 2.52%
Number of salaries quoted 7 27 31
10th Percentile £35,250 - £18,500
25th Percentile £40,000 £32,500 £24,393
Median annual salary (50th Percentile) £55,000 £50,000 £26,500
Median % change year-on-year +10.00% +88.68% -29.33%
75th Percentile £61,250 £62,500 £45,875
90th Percentile £77,000 - £62,500
UK median annual salary £50,153 £52,500 £50,000
% change year-on-year -4.47% +5.00% -

All Process and Methodology Skills
Wales

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Wales with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 1,619 1,607 1,863
As % of all permanent jobs advertised in Wales 77.99% 96.34% 94.28%
Number of salaries quoted 1,065 800 1,141
10th Percentile £26,750 £26,250 £31,475
25th Percentile £35,000 £33,750 £37,500
Median annual salary (50th Percentile) £45,000 £45,000 £47,500
Median % change year-on-year - -5.26% +9.87%
75th Percentile £60,000 £61,250 £62,500
90th Percentile £70,000 £72,500 £75,000
UK median annual salary £55,000 £61,000 £60,000
% change year-on-year -9.84% +1.67% +9.09%

ITSM
Job Vacancy Trend in Wales

Job postings citing ITSM as a proportion of all IT jobs advertised in Wales.

Job vacancy trend for ITSM in Wales

ITSM
Salary Trend in Wales

3-month moving average salary quoted in jobs citing ITSM in Wales.

Salary trend for ITSM in Wales

ITSM
Salary Histogram in Wales

Salary distribution for jobs citing ITSM in Wales over the 6 months to 21 May 2024.

Salary histogram for ITSM in Wales

ITSM
Job Locations in Wales

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the Wales region over the 6 months to 21 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South Wales +32 45 £55,000 -8.33% 5
West Wales -4 1 - - 2
ITSM
UK

ITSM
Co-occurring Skills and Capabilities in Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 30 (65.22%) Oracle Service Bus
1 30 (65.22%) WebLogic
2 2 (4.35%) Microsoft Exchange
2 2 (4.35%) SAS
3 1 (2.17%) IIS
3 1 (2.17%) SharePoint
Applications
1 31 (67.39%) Microsoft Office
2 30 (65.22%) Microsoft Excel
2 30 (65.22%) MS Visio
Business Applications
1 33 (71.74%) Remedy ITSM
Cloud Services
1 3 (6.52%) Azure
2 2 (4.35%) Microsoft 365
3 1 (2.17%) AWS
3 1 (2.17%) OneDrive
Communications & Networking
1 2 (4.35%) DHCP
1 2 (4.35%) DNS
2 1 (2.17%) Firewall
2 1 (2.17%) Network Security
2 1 (2.17%) Remote Desktop
2 1 (2.17%) VPN
Database & Business Intelligence
1 30 (65.22%) Oracle Database
1 30 (65.22%) Oracle Database 10g
1 30 (65.22%) Oracle Database 11g
1 30 (65.22%) VLDB
General
1 31 (67.39%) Analytical Skills
2 6 (13.04%) Social Skills
3 3 (6.52%) Public Sector
4 2 (4.35%) Retail
5 1 (2.17%) Marketing
Job Titles
1 31 (67.39%) Analyst
1 31 (67.39%) Support Analyst
2 30 (65.22%) Applications Support
2 30 (65.22%) Applications Support Analyst
2 30 (65.22%) Oracle Analyst
2 30 (65.22%) Oracle Support Analyst
2 30 (65.22%) SQL Analyst
2 30 (65.22%) SQL Support Analyst
3 7 (15.22%) Architect
4 3 (6.52%) IT Manager
4 3 (6.52%) ITSM Architect
4 3 (6.52%) Service Architect
4 3 (6.52%) ServiceNow Architect
5 2 (4.35%) Developer
5 2 (4.35%) Problem Manager
5 2 (4.35%) ServiceNow Developer
6 1 (2.17%) IT Support Manager
6 1 (2.17%) Service Desk Analyst
6 1 (2.17%) Service Manager
6 1 (2.17%) Team Leader
Libraries, Frameworks & Software Standards
1 2 (4.35%) AngularJS
1 2 (4.35%) CSS
1 2 (4.35%) HTML
1 2 (4.35%) Twitter Bootstrap
1 2 (4.35%) Web Services
Miscellaneous
1 2 (4.35%) CMDB
1 2 (4.35%) Legacy Systems
2 1 (2.17%) Product Ownership
2 1 (2.17%) Smartphone
Operating Systems
1 31 (67.39%) Linux
2 30 (65.22%) Solaris
2 30 (65.22%) Unix
3 3 (6.52%) Windows
4 1 (2.17%) Windows Server
Processes & Methodologies
1 37 (80.43%) Actionable Insight
2 33 (71.74%) Incident Management
3 31 (67.39%) Release Management
4 30 (65.22%) Artificial Intelligence
4 30 (65.22%) Capacity Management
4 30 (65.22%) Capacity Planning
4 30 (65.22%) Performance Monitoring
4 30 (65.22%) Performance Tuning
5 9 (19.57%) Service Management
6 5 (10.87%) ITIL
7 4 (8.70%) Continuous Improvement
8 3 (6.52%) Customer Experience
8 3 (6.52%) IT4IT
8 3 (6.52%) Presales
8 3 (6.52%) Project Management
8 3 (6.52%) Service Delivery
8 3 (6.52%) Service Design
8 3 (6.52%) Stakeholder Management
8 3 (6.52%) TOGAF
8 3 (6.52%) User Experience
Programming Languages
1 30 (65.22%) PL/SQL
1 30 (65.22%) SQL
Qualifications
1 36 (78.26%) SC Cleared
1 36 (78.26%) Security Cleared
2 33 (71.74%) Degree
3 1 (2.17%) CCNA
3 1 (2.17%) CCNP
3 1 (2.17%) Cisco Certification
3 1 (2.17%) ITIL Certification
3 1 (2.17%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 31 (67.39%) SLA
2 3 (6.52%) COBIT
3 2 (4.35%) ISO/IEC 27001
System Software
1 30 (65.22%) Oracle RAC
2 1 (2.17%) Active Directory
Systems Management
1 30 (65.22%) Data Guard
1 30 (65.22%) Oracle RMAN
2 3 (6.52%) OpenView
Vendors
1 33 (71.74%) Remedy
2 30 (65.22%) Oracle
2 30 (65.22%) Sun
3 5 (10.87%) ServiceNow
4 3 (6.52%) BMC
4 3 (6.52%) HP
4 3 (6.52%) Microsoft
5 1 (2.17%) Cisco
5 1 (2.17%) Citrix