1 to 25 of 403 ITSM Jobs in the UK

team. Experience supporting enterprise business applications. Experience working in a multi-tier support model (1st, 2nd and 3rd line support).Strong understanding of IT Service Management principles. Experience managing operational service performance and SLAs. Experience dealing with business stakeholders and senior users. Experience leading service improvement initiatives. Technical KnowledgeStrong understanding ...

problem management activities Assist with technical escalations and mentor colleagues where required Follow change, incident, and security management processes Maintain accurate records within ITSM platforms Support reporting, documentation, and operational governance activities. What We're Looking For Essential Experience Significant experience supporting large-scale enterprise or hybrid infrastructure environments Strong ...

SIAM principles, supplier governance, and service integration, with experience managing and coordinating service request activities across multiple suppliers and service towers. Good knowledge of ITSM best practices and ITIL frameworks, including Request Management, Incident Management, Service Level Management, Continual Improvement, and Supplier Management. Experience developing and analysing service performance metrics ...

infrastructure automation. Knowledge of cybersecurity principles, vulnerability management, endpoint security and incident response. Experience supporting Microsoft Defender or comparable security technologies. Familiarity with IT service management processes, including incident, change and problem management. Strong troubleshooting, analytical and problem-solving capabilities. Excellent communication skills and the ability to work with technical ...

IT security, vulnerability management, patching, monitoring, backups and disaster recovery. Incident management, root-cause analysis and security incident response, ideally involving SIEM tools. IT service management covering incidents, problems, changes and assets. Strong troubleshooting, risk assessment, prioritisation and communication skills. Experience guiding colleagues, maintaining technical documentation and working with suppliers. ...

problem management activities Assist with technical escalations and mentor colleagues where required Follow change, incident, and security management processes Maintain accurate records within ITSM platforms Support reporting, documentation, and operational governance activities. What We're Looking For Essential Experience Significant experience supporting large-scale enterprise or hybrid infrastructure environments Strong ...

endpoint security, and vulnerability management tools. Networking & Infrastructure Security: Understanding of firewalls, VPNs, SD-WAN, DNS security, endpoint protection, and cloud security controls. IT Service Management & Automation: Experience implementing ITIL-based service management, automating operational tasks, and optimising service delivery. Operational & Leadership Skills: IT Operations & Service Continuity: Ability to ensure ...

endpoint security, and vulnerability management tools. Networking & Infrastructure Security: Understanding of firewalls, VPNs, SD-WAN, DNS security, endpoint protection, and cloud security controls. IT Service Management & Automation: Experience implementing ITIL-based service management, automating operational tasks, and optimising service delivery. Operational & Leadership Skills: IT Operations & Service Continuity: Ability to ensure ...

resident with a valid driver’s license and own car available for business use (milage paid). Desirable: Exposure to ITIL or other ITSM frameworks. Why join this team? Be part of an exciting journey to shape the future of a new and growing tech support company. Opportunities for personal ...

level and low-level designs, implementation procedures, runbooks, support documentation, control evidence and technical standards. Integrate PAM with Active Directory, identity-management workflows, SIEM, ITSM, cloud services, databases and applications, including the development and support of custom web connectors and third-party application connectors. Investigate platform incidents, failed rotations, authentication ...

experience Experience in a Shift Lead, Team Lead, Major Incident, Service Desk, Technical Operations or similar operational leadership role. Strong knowledge of IT service management principles, including Major Incident Management, Incident Management, Event Management and escalation processes. Experience leading and developing teams, allocating work, managing priorities and maintaining operational control ...

strategic business reviews Build and maintain executive relationships with customer C-level and senior IT leadership Qualifications5-8+ years in IT operations, IT service management, IT strategy, or related enterprise IT leadership roles Demonstrated expertise in IT operating models, process redesign, and organisational change management Track record of leading cross ...

certifications;Certified Technical Architect (Preferred)Certified System AdministratorCertified Application DeveloperImplementation Specialist (Customer Service Management)Implementation Specialist (Service Mapping)Implementation Specialist (Discovery)Implementation Specialist (IT Service Management)Please note successful candidates must currently have UK SC Clearance. We want to build our team with diverse perspectives and experiences. Therefore ...

will have: 6+ years’ relevant IT Operations experience Senior IT Operations/Technology Operations leadership experience Large-scale transformation and change experience Strong ITSM/service management knowledge Experience developing TOMs, strategies and roadmaps Exposure to ServiceNow, cloud, M365 and SaaS environments Strong supplier and senior stakeholder management skills Experience ...

installing, configuring and supporting business applications * Good understanding of networking fundamentals, VPNs and multi-factor authentication (MFA) * Experience using ServiceNow, Halo or similar IT Service Management platforms * Strong understanding of incident, request and problem management processes * Experience working within ITIL-aligned support environments * Excellent customer service and stakeholder management skills ...

LGBTQ+ business community. Please do not contact the recruiter directly. Job Description The role This is a multi-faceted role within the IT Service Management team. Working within the Service Design team of the Service Management department, this role is responsible for the acceptance of new or amended services into ...

resident with a valid driver’s license and own car available for business use (milage paid). Desirable: Exposure to ITIL or other ITSM frameworks. Why join this team? Be part of an exciting journey to shape the future of a new and growing tech support company. Opportunities for personal ...

rather than solely processing access requests. Strong knowledge of Active Directory, LDAP and privileged access management principles. Experience using ServiceNow or a comparable IT service management platform. Understanding of incident, problem, change and vulnerability management processes. Experience supporting production environments, including patching, upgrades and release activities. Strong analytical, troubleshooting ...

administration experience. Strong knowledge of Windows Server environments including Active Directory, Group Policy, DNS and DHCP. Network monitoring and troubleshooting experience. Experience using IT service management and ticketing tools. Sound understanding of IT security and cybersecurity principles. Experience with backup and disaster recovery solutions. Excellent problem-solving and analytical skills. ...

across applications, infrastructure, and different layers of the technology stack. Experience diagnosing incidents and resolving issues that affect service availability. An understanding of IT service management principles and ITIL terminology. Familiarity with containers and microservices architectures, including Docker. Experience extending, improving, or contributing to open-source software. Familiarity with automated ...

Certificate in Requirements Engineering BCS Practitioner Certificate in Modelling Business Processes BCS Practitioner Certificate in Business Analysis Practice BCS Level 3 Award in IT Service Management & Business Processes Key areas covered are: Role of the BA Investigation and Elicitation Techniques Process and Data Modelling Stakeholder Analysis & Management IT ...

Scripting or automation skills using Python, Bash, PowerShell or Ansible. Exposure to Azure, AWS, VMware or other virtualised and cloud environments. Familiarity with ServiceNow ITSM and security tooling change and incident management processes. Experience supporting internal and external audits and managing relationships ...

Power Platform RMM and PSA platforms Experience building API integrations and workflow automations. Knowledge of AI platforms and automation technologies. Strong understanding of IT service management processes. Experience implementing governance and change control processes. Excellent problem-solving and analytical skills. Desirable: Microsoft Copilot implementation experience. Azure AI Services experience. OpenAI ...

ecosystem (for example, applying agentic AI and intelligent automation within ServiceNow and other platforms) keeping BCG at the leading edge of service delivery and ITSM practice. Drive adoption and enablement of new features and capabilities across the business, ensuring stakeholders get full value from the platforms they depend on. What ...

tooling integrationsWhat you'll needAbility to obtain or hold UK Government Security Clearance2+ years' experience in IT Asset Management or a related roleExperience with ITSM/asset management tools (e.g. ServiceNow, ManageEngine, Remedy)Excellent working knowledge of SACM structure and its purpose, including how SACM underpins governance, control, and service ...