1 to 25 of 521 ITSM Jobs in the UK

heart of everything Version 1 does. With a focus on supporting self-service and automation, we utilise the best digital capabilities of the ServiceNow ITSM tooling product to provide the very best experience to our customers. We are seeking an experienced and results-driven Level 1/Level 2 IT ...

Business ITSM Sales Executive/ITSM Solutions Sales IT/MSP Location: Hybrid, Watford (2 days per week in office) Type: Full-time Salary: £60,000 £80,000 + commission About the Role Were seeking an experienced New Business Solutions Sales Executive with a proven track record in ITSM solutions … generation, solution selling, and relationship building across Managed Service Providers (MSPs) and enterprise customers . Youll leverage your domain expertise in IT Service Management (ITSM) to understand customer challenges, demonstrate the value of automation and integration, and position our services as a trusted extension of their IT operations. This ...

Business ITSM Sales Executive/ITSM Solutions Sales – IT/MSP Location: Hybrid, Watford (2 days per week in office) Type: Full-time Salary: £60,000 – £80,000 + commission About the Role We’re seeking an experienced New Business Solutions Sales Executive with a proven track record in ITSM … solution selling, and relationship building across Managed Service Providers (MSPs) and enterprise customers . You’ll leverage your domain expertise in IT Service Management (ITSM) to understand customer challenges, demonstrate the value of automation and integration, and position our services as a trusted extension of their IT operations. This ...

visual device management (Surface Hubs, Cisco, Neat, etc.) including peripherals and managing supplier who supports and develops. Maintain accurate configuration and asset data in ITSM Tools. Lead on service validation and testing for new deployments. Manage vendors and suppliers to ensure service continuity and upgrades. Monitor endpoint performance and identify ...

Business ITSM Sales Executive/ITSM Solutions Sales – IT/MSP Location: Hybrid, Watford (2 days per week in office) Type: Full-time Salary: £60,000 – £80,000 + commission OTE £110,000 year 1. About the Rol eWe’re seeking an experienced New Business Solutions Sales Executiv e with … proven track record in ITSM solutions sale s, software integratio n, and automatio n .This is a high-impact, consultative sales role focused on driving new business growt h through strategic lead generation, solution selling, and relationship building across Managed Service Providers (MSPs ) and enterprise customer s .You’ll leverage ...

party service providers Understanding of Core Service Management concepts - Incident & Problem Management, Change Management, Request Fulfilment etc. Experience of using ServiceNow and any other ITSM tools. Excellent written and verbal communication skills, with emphasis on the ability to express complex technical issues in language suitable for business stakeholders Excellent problem ...

Familiar with SIEM tools (Splunk, Sentinel). Operating Systems & Automation Working knowledge of Linux (Ubuntu, CentOS). Scripting with PowerShell, Bash, Python. Familiar with ITSM platforms (ServiceNow, Freshservice). Soft Skills Strong analytical and problem-solving ability. Excellent communicator across technical/non-technical teams. Highly organised with good multitasking ...

business What we're looking for • Strong technical troubleshooting skills • Experience with Windows and Linux desktop environments • Good understanding of IT networks • Proficiency with ITSM tools such as Jira, Freshdesk or ServiceNow • Experience using knowledge systems like Confluence or SharePoint • Proficiency in Microsoft Office tools • Excellent communication skills, face ...

browser security components: including site security certificates, firewalls and anti-virus Supporting Voice Over IP telephony solutions, specifically Zoom Workplace Experience with IT Service Management tools i.e. ticket logging software, Microsoft System Centre and prior experience working in an ITIL aligned enterprise environment Ability to multitask across multiple incidents ...

starters. What Youll Bring Essential Proven experience in an Infrastructure or Network Support role. Strong understanding of incident, problem and change management using ITSM tools. Ability to restore service quickly while working towards root cause fixes. Excellent experience supporting Microsoft Windows desktops and servers. Strong knowledge of Exchange, M365, SharePoint ...

management and transformation project (management, assessments, migrations, consolidations projects, etc.) Focused on continuous service improvements of customer's O365 landscape Experience with using IT service management tools (e.g.; ServiceNow) Excellent communication, organization and writing skills are required Microsoft 365 Identity and services, Microsoft 365 Mobility & security certifications Knowledge of Windows ...

Ensure operational service targets and contractual obligations are consistently met, tracking issues through to resolution and escalating to senior support teams when necessary. Utilize ITSM systems to log, monitor, and resolve customer-facing issues, ensuring accurate documentation to support knowledge sharing and continuous improvement. Maintain strict adherence to ITIL service ...

team members AV Support Maintaining asset Inventory Be able to work under pressure Strong experience of the following technologies required: Service-Now or similar ITSM system Office 365 (email, Teams, SharePoint, OneDrive, Office) Windows 10 and Windows 11 operating systems Mac OS Active Directory & Azure Active Directory Basic Networking ...

Strong knowledge of Windows server infrastructure, networking, security, virtualisation, backups, cloud services (Microsoft 365, Azure/Entra) and Active Directory. Proven experience in IT service management and IT service desk leadership. Demonstrable experience delivering end-to-end IT projects. Strong understanding of cybersecurity fundamentals and best practices. Experience of managing ...

browser security components: including site security certificates, firewalls and anti-virus Supporting Voice Over IP telephony solutions, specifically Zoom Workplace Experience with IT Service Management tools i.e. ticket logging software, Microsoft System Centre and prior experience working in an ITIL aligned enterprise environment Ability to multitask across multiple incidents ...

management and transformation project (management, assessments, migrations, consolidations projects, etc.) Focused on continuous service improvements of customer's O365 landscape Experience with using IT service management tools (eg; ServiceNow) Excellent communication, organization and writing skills are required Microsoft 365 Identity and services, Microsoft 365 Mobility & security certifications Knowledge of Windows ...

management and transformation project (management, assessments, migrations, consolidations projects, etc.) Focused on continuous service improvements of customer's O365 landscape Experience with using IT service management tools (e.g.; ServiceNow) Excellent communication, organization and writing skills are required Microsoft 365 Identity and services, Microsoft 365 Mobility & security certifications Knowledge of Windows ...

management and transformation project (management, assessments, migrations, consolidations projects, etc.) Focused on continuous service improvements of customer’s O365 landscape Experience with using IT service management tools (e.g.; ServiceNow) Excellent communication, organization and writing skills are required Microsoft 365 Identity and services, Microsoft 365 Mobility & security certifications Knowledge of Windows ...

Azure Fundamentals certification. • Relevant certifications such as CISSP, CISM, Security+, CISA, or system-specific certifications (MCSE, RHCE). • Familiarity with ITIL or other IT service management frameworks. • Previous experience conducting internal audits or working with external auditors. • Understanding of encryption technologies and PKI infrastructure. When you join the JLA family ...

desk or similar role. Strong understanding of service desk principles and incident management. Proficient in troubleshooting hardware, software, and networking issues. Familiarity with IT service management frameworks (e.g., ITIL). Excellent communication and problem-solving skills. Customer-focused with the ability to work in a fast-paced environment. Team player ...

escalation paths as required. • Supporting JVs that are utilising BAM UK& I services. • Poly Video Conferencing via Teams Provisioning • Building laptops using Autopilot • Previous ITSM experience • Print devices, Uniflow, scanning • Strong network fundamentals including VPN troubleshooting. • Azure Entra ID/Active Directory Administration • Intune Administration • Knowledge Management creation and maintenance ...

browser security components: including site security certificates, firewalls and anti-virus Supporting Voice Over IP telephony solutions, specifically Zoom Workplace Experience with IT Service Management tools i.e. ticket logging software, Microsoft System Centre and prior experience working in an ITIL aligned enterprise environment Ability to multitask across multiple incidents ...

browser security components: including site security certificates, firewalls and anti-virus Supporting Voice Over IP telephony solutions, specifically Zoom Workplace Experience with IT Service Management tools i.e. ticket logging software, Microsoft System Centre and prior experience working in an ITIL aligned enterprise environment Ability to multitask across multiple incidents ...

motivate other parts of the business locally/abroad to engage EDUCATION Engineering Strong English Language Proficiency Microsoft certification for M365 services Knowledge of ITSM tool ...

Analyst/Service Desk Analyst need? Some prior commercial experience in a 1st line Service Desk role or similar Ideally, some experience with an ITSM platform such as Freshservice, ServiceNow, Jira Service Management, etc. Basic Active Directory experience, along with Windows, Microsoft 365, etc. Good troubleshooting skills across hardware, software ...