1 to 25 of 320 ITSM Jobs in the UK

Familiar with SIEM tools (Splunk, Sentinel). Operating Systems & Automation Working knowledge of Linux (Ubuntu, CentOS). Scripting with PowerShell, Bash, Python. Familiar with ITSM platforms (ServiceNow, Freshservice). Soft Skills Strong analytical and problem-solving ability. Excellent communicator across technical/non-technical teams. Highly organised with good multitasking ...

plan and applying of project delivery methodology, tooling and artefacts, including scope and change management, governance and RAID management. Experience in managing IT Service Management and Service Delivery Projects, working with internal teams, third party Clients and Vendors. Proficient in the use of Service Management tooling, such as Jira ...

Provide leadership on cyber and information security, including vulnerability management, threat monitoring, incident response and embedding secure-by-design practices. Own and develop IT Service Management, ensuring effective incident, request, problem, change and release processes, as well as smooth transition of new services into live support. Lead the management ...

service orientation with excellent communication skills. Working knowledge of Windows 10/11, Office 365, Active Directory, and common desktop applications. Experience using IT service management tools Ability to manage multiple tasks and prioritise effectively in a fast-paced environment. Understanding of ITIL principles and service management best practices. Proactive ...

desk or similar role. Strong understanding of service desk principles and incident management. Proficient in troubleshooting hardware, software, and networking issues. Familiarity with IT service management frameworks (e.g., ITIL). Excellent communication and problem-solving skills. Customer-focused with the ability to work in a fast-paced environment. Team player ...

highly skilled and experienced Operations Manager to lead our IT operations. The ideal candidate will have a strong background in IT Service Management (ITSM) and IT Infrastructure Library (ITIL) frameworks, with extensive experience in cloud operations and service delivery. This role requires a visionary leader who can optimize our operational … high availability, performance, and security. Develop and implement operational strategies aligned with organizational goals, focusing on efficiency, scalability, and cost-effectiveness. IT Service Management (ITSM) & ITIL: Champion the adoption and adherence to ITIL best practices across all operational processes, including incident management, problem management, change management, release management, and service ...

knowledge of hardware and software systems. Desirable Skills & Experience ITIL Foundation certification or strong working knowledge of ITIL. Experience with Assyst or similar IT Service Management tools. Google Workspace/Gmail support experience. Avaya telephony experience. Microsoft SCCM. SAP support experience. ...

Azure or AWS, and virtualisation technologies including VMware or Hyper-V. Experience with network hardware (firewalls, switches) and general security principles. Awareness of IT service management frameworks (e.g. ITIL) and project methodologies (PRINCE2, Agile). Relevant certifications such as CompTIA Network+, Microsoft Fundamentals, or Azure Administrator Associate. What ...

diagnostic capability across operating systems, drivers, authentication, and performance. Fundamental networking knowledge (TCP/IP, DNS, DHCP, VLANs, routing principles). Experience using commercial ITSM tools for Incident, Problem, and Change management. Ability to work under pressure, meet strict deadlines, and resolve critical issues. Strong communication skills with the ability ...

youll need Ability to obtain or hold UK Government Security Clearance 2+ years experience in IT Asset Management or a related role Experience with ITSM/asset management tools (e.g. ServiceNow, ManageEngine, Remedy) Good understanding of IT asset lifecycle management and inventory best practices Awareness of software licensing models (e.g. ...

asset lifecycle, including builds, deployments, returns and decommissioning Day to Day, you will: • Effectively and efficiently manage support tickets logged in the ITSM tool according to defined key performance indicators to enable effective service management • Take ownership of support tickets and the associated regular updates to ensure users and other ...

asset lifecycle, including builds, deployments, returns and decommissioning Day to Day, you will: • Effectively and efficiently manage support tickets logged in the ITSM tool according to defined key performance indicators to enable effective service management • Take ownership of support tickets and the associated regular updates to ensure users and other ...

incident and problem management, service delivery, and performance metrics such as SLAs and KPIs. Experience managing hybrid support teams and familiarity with IT service management frameworks like ITIL. Technical expertise in troubleshooting, diagnostics, and administration across Windows and Linux environments. Proficient in using ticketing systems such as ServiceNow or JIRA. ...

similar). Ability to work with APIs (headers, payloads, authentication, performance). Familiarity with Azure DevOps (tickets, sprints, release workflows). Understanding of IT service management practices (incident, problem, change). Knowledge of Microsoft Business Central or other Dynamics applications (advantageous). Proficient with Microsoft 365 and Excel (lookups, pivots ...

including Entra ID Understanding of networking fundamentals (TCP/IP, DNS, VPNs, proxies) Working knowledge of Windows and/or Linux environments Experience using ITSM tools (e.g. Jira, ServiceNow, Freshservice, Confluence) Confident communication skills and a customer-focused mindset Any exposure to healthcare or NHS environments and integration engines such ...

need Ability to obtain or hold UK Government Security Clearance 2+ years experience in IT Asset Management or a related role Experience with ITSM/asset management tools (e.g. ServiceNow, ManageEngine, Remedy) Good understanding of IT asset lifecycle management and inventory best practices Awareness of software licensing models (e.g. Microsoft ...

creativity in handling tasks Your Profile Essential Skills/Knowledge/Experience Must be Security Cleared Essential ITIL Foundation certified Preferred Sound knowledge of ITSM tools, M365 applications, Active Directory, Entra ID, and User Administration Preferred Desirable Skills/Knowledge/Experience Quantifiable experience operating in a fast-paced, client ...

responsibilities will include: Ensure all incidents and service requests are logged and accurately identified, categorised, prioritised, diagnosis and managed in the Service Desk IT service management tool Providing updates within agreed timescales Keep detailed, accurate and consideten records Work with third parties and colleagues to investigate, accurately diagnose, analyse ...

experience to include: Experience in coordination across Change, Incident and Problem management – ideally working within a Legal, Insurance or Financial Service environment Experience with ITSM and tools such as ServiceNow, JIRA, Agile and Scrum CAB experience Work with Infrastructure, Compute and Network teams, monitoring tickets and SLA’s Process review ...

experience to include: Experience in coordination across Change, Incident and Problem management – ideally working within a Legal, Insurance or Financial Service environment Experience with ITSM and tools such as ServiceNow, JIRA, Agile and Scrum CAB experience Work with Infrastructure, Compute and Network teams, monitoring tickets and SLA’s Process review ...

level agreements. Excellent stakeholder management and communication skills across technical and non-technical audiences. Experience leading and developing small teams. Practical knowledge of IT Service Management frameworks, including ITIL v3/v4. Excellent written and verbal English communication skills. Desirable: Experience automating IT asset management processes or workflows. Experience operating ...

Outlook, Teams, OneDrive) Good working knowledge of Windows and macOS operating systems Hands-on experience with Windows 11 upgrades or deployments Familiarity with ITSM tools such as ServiceNow, Freshservice, or similar Solid understanding of networking fundamentals (TCP/IP, Wi-Fi, DNS, DHCP) Good awareness of IT security best practices ...

levels, explaining technical information clearly and professionally. Work collaboratively with others to achieve a common goal. Log all calls accurately in the IT service management system and ensure timely updates to users.Knowledge Training and ExperienceAware of the IT environment relating to own sphere of work, including both technical and clinical ...

experience with Active Directory administration Experience supporting users in a Microsoft-centric environment Confident troubleshooting and ownership of issues end-to-end Experience using ITSM/ticketing systems Azure AD/Entra ID and Intune experience ITIL Foundation certification Exposure to Microsoft cloud and modern workplace technologies Benefits Competitive salary ...

Windows 10, 11, Office 2016, 2019 and O365, and knowledge of the ITIL framework (with a foundation V4 certification being an advantage), experience with ITSM tools (this organisation uses Halo, but that is not essential), and someone proficient in end user device installation, configuration and troubleshooting of Windows, Desktops, laptops ...