1 to 25 of 346 ITSM Jobs in the UK

into innovative, scalable, and high-performing ServiceNow configurations, customizations, and integrations. The ideal candidate will have a deep understanding of the ServiceNow platform, extensive experience with IT Service Management (ITSM) processes, and a proven track record of successful ServiceNow implementations. Responsibilities: Solution Design: Lead the end-to-end solution design process for ServiceNow implementations, considering business requirements, technical constraints, and … practices. Platform Customization: Customize and configure ServiceNow applications and modules, including Incident Management, Problem Management, Change Management, Asset Management, Service Catalog, Service Portal, HR Service Delivery, IT Service Management (ITSM), IT Operations Management (ITOM), and IT Business Management (ITBM). Integration: Design and implement integrations between ServiceNow and other systems, using REST, SOAP, and other integration methods to ensure seamless … as a ServiceNow Architect, leading multiple large-scale ServiceNow implementations. - ServiceNow Certified Implementation Specialist (CIS) or Certified Application Developer (CAD) certifications are preferred. - Strong expertise in IT Service Management (ITSM) processes and ServiceNow platform capabilities. - Proven experience in designing and implementing solutions using various ServiceNow modules and applications. - Deep understanding of ITIL framework and best practices, and the ability to More ❯

user guides and a knowledge base for common issues. Key Skills, Experience and Qualifications Proven experience in a senior IT service delivery position and proficient working with an IT Service Management Platform. A relevant IT qualification, such as ITIL 4, Microsoft Certifications (e.g. MD-102, MS-102) or Cisco CCNA. Strong customer service and communication skills, with the ability to More ❯

Desirable: Experience supporting services across hybrid environments (e.g. on-premise, cloud, SaaS). Familiarity with Microsoft 365, AWS, and business platforms such as Dynamics or Power Platform. Exposure to ITSM tools (e.g. JIRA, ServiceNow) and workflow automation (e.g. Power Automate). Understanding of enterprise IT services such as Active Directory, Exchange, PKI, and monitoring tools. Awareness of agile delivery practices More ❯

Desirable: Experience supporting services across hybrid environments (e.g. on-premise, cloud, SaaS). · Familiarity with Microsoft 365, AWS, and business platforms such as Dynamics or Power Platform. · Exposure to ITSM tools (e.g. JIRA, ServiceNow) and workflow automation (e.g. Power Automate). · Understanding of enterprise IT services such as Active Directory, Exchange, PKI, and monitoring tools. · Awareness of agile delivery practices More ❯

Desirable: Experience supporting services across hybrid environments (e.g. on-premise, cloud, SaaS). Familiarity with Microsoft 365, AWS, and business platforms such as Dynamics or Power Platform. Exposure to ITSM tools (e.g. JIRA, ServiceNow) and workflow automation (e.g. Power Automate). Understanding of enterprise IT services such as Active Directory, Exchange, PKI, and monitoring tools. Awareness of agile delivery practices More ❯

installation, configuration and troubleshooting Desktop and browser security components: including site security certificates, firewalls and anti-virus Supporting Voice Over IP telephony solutions, specifically Zoom Workplace Experience with IT Service Management tools i.e. ticket logging software, Microsoft System Centre and prior experience working in an ITIL aligned enterprise environment Ability to multitask across multiple incidents, be organised and have a More ❯

VIPs and ExCo members Full driving licence and own car preferred to be able to attend IT emergencies. Qualifications Microsoft 365 Fundamentals (MS-900) - essential ITIL foundation v3 - ideal ITSM platforms like Halo, FreshService, Service Now, Ivanti – preferred SCCM, WDS - preferred You will be required to work 40 hours per week. Monday to Friday. You will do an 8-hour More ❯

of Time) Service Delivery (30%) Ensure operational service targets and contractual obligations are consistently met, tracking issues through to resolution and escalating to senior support teams when necessary. Utilize ITSM systems to log, monitor, and resolve customer-facing issues, ensuring accurate documentation to support knowledge sharing and continuous improvement. Maintain strict adherence to ITIL service management principles, including Incident, Problem More ❯

technologies Requirements Previous experience in a similar Service Desk or IT Support role Proficient in Microsoft 365 administration and support Experience with Windows and macOS desktop environments Familiar with ITSM tools such as Freshservice for ticketing and incident management Basic understanding of Entra ID (Azure Active Directory) Experience with Microsoft Intune for device and endpoint management Working knowledge of networking More ❯

to new users and support team members AV Support Maintaining asset Inventory Be able to work under pressure Strong experience of the following technologies required: Service-Now or similar ITSM system Office 365 (email, Teams, SharePoint, OneDrive, Office) Windows 10 and Windows 11 operating systems Mac OS Active Directory & Azure Active Directory Basic Networking (TCP/IP) Microsoft System Center More ❯

installation, configuration and troubleshooting Desktop and browser security components: including site security certificates, firewalls and anti-virus Supporting Voice Over IP telephony solutions, specifically Zoom Workplace Experience with IT Service Management tools i.e. ticket logging software, Microsoft System Centre and prior experience working in an ITIL aligned enterprise environment Ability to multitask across multiple incidents, be organised and have a More ❯

Proven experience in IT service desk or similar role. Strong understanding of service desk principles and incident management. Proficient in troubleshooting hardware, software, and networking issues. Familiarity with IT service management frameworks (e.g., ITIL). Excellent communication and problem-solving skills. Customer-focused with the ability to work in a fast-paced environment. Team player with attention to detail and More ❯

role: Experience supporting services across hybrid environments (e.g. on-premise, cloud, SaaS). Familiarity with Microsoft 365, AWS, and business platforms such as Dynamics or Power Platform. Exposure to ITSM tools (e.g. JIRA, ServiceNow) and workflow automation (e.g. Power Automate). Understanding of enterprise IT services such as Active Directory, Exchange, PKI, and monitoring tools. Awareness of agile delivery practices More ❯

role: Experience supporting services across hybrid environments (e.g. on-premise, cloud, SaaS). Familiarity with Microsoft 365, AWS, and business platforms such as Dynamics or Power Platform. Exposure to ITSM tools (e.g. JIRA, ServiceNow) and workflow automation (e.g. Power Automate). Understanding of enterprise IT services such as Active Directory, Exchange, PKI, and monitoring tools. Awareness of agile delivery practices More ❯

and reassign them via agreed escalation paths as required. • Supporting JVs that are utilising BAM UK& I services. • Poly Video Conferencing via Teams Provisioning • Building laptops using Autopilot • Previous ITSM experience • Print devices, Uniflow, scanning • Strong network fundamentals including VPN troubleshooting. • Azure Entra ID/Active Directory Administration • Intune Administration • Knowledge Management creation and maintenance • Remote Control Tools • Server Fundamentals More ❯

installation, configuration and troubleshooting Desktop and browser security components: including site security certificates, firewalls and anti-virus Supporting Voice Over IP telephony solutions, specifically Zoom Workplace Experience with IT Service Management tools i.e. ticket logging software, Microsoft System Centre and prior experience working in an ITIL aligned enterprise environment Ability to multitask across multiple incidents, be organised and have a More ❯

installation, configuration and troubleshooting Desktop and browser security components: including site security certificates, firewalls and anti-virus Supporting Voice Over IP telephony solutions, specifically Zoom Workplace Experience with IT Service Management tools i.e. ticket logging software, Microsoft System Centre and prior experience working in an ITIL aligned enterprise environment Ability to multitask across multiple incidents, be organised and have a More ❯

skills with the ability to motivate other parts of the business locally/abroad to engage EDUCATION Engineering Strong English Language Proficiency Microsoft certification for M365 services Knowledge of ITSM tool More ❯

network issues across laptops, desktops, and meeting-room technology. Support audio-visual and conferencing systems within offices and meeting spaces. Log, update, and manage all support tickets through the ITSM system. Escalate unresolved issues appropriately to Level 2 or Level 3 support teams. Create and maintain technical documentation and knowledge base articles. Communicate effectively with users, ensuring their needs are More ❯

MFA, Conditional Access) Microsoft 365, Intune, Endpoint Management, MDM Scripting (PowerShell) DNS, DHCP, VPN, and general networking principles Exposure to firewall administration, VPN setup, and network troubleshooting. Experience with ITSM platforms and reporting tools (Ivanti Neurons experience is a bonus). Strong understanding of security best practices (ISO27001, GDPR, Cyber Essentials). Experience working in a Managed Service Provider (MSP More ❯

MFA, Conditional Access) Microsoft 365, Intune, Endpoint Management, MDM Scripting (PowerShell) DNS, DHCP, VPN, and general networking principles Exposure to firewall administration, VPN setup, and network troubleshooting. Experience with ITSM platforms and reporting tools (Ivanti Neurons experience is a bonus). Strong understanding of security best practices (ISO27001, GDPR, Cyber Essentials). Experience working in a Managed Service Provider (MSP More ❯

incidents. Requirements Business Knowledge: Understanding of IT services and disciplines, with an opportunity to learn about the energy sector and our client's business. Technical Skills: Knowledge of IT Service Management and ITIL standards, experience with the ServiceNow toolset. Personal Attributes: Customer-focused, self-motivated, resilient, flexible with a 'can-do' attitude, and strong influencing skills. Communication Skills: Strong written More ❯

processes. Drive user experience and service desk improvements: process, tooling, onboarding/offboarding efficiency, and proactive maintenance practices. Ensure compliance with security, patching, and backup standards. Maintain the IT service management framework (e.g., ITIL-aligned processes). Identify opportunities for automation, AI/analytics-based insight, and process efficiency within service operations. Develop and maintain service documentation, CMDB accuracy, and More ❯

of Microsoft Windows 10/11 Operating Systems - Deployment, configuration, and support. Experience in cloud bases solutions like Azure, Azure Active Directory, Microsoft Entra, Intune, M365 & AWS. Knowledge of ITSM tools. Desirable Previous experience of working with DICOM, HL7 and PACS/RIS systems is desirable, but not essential. Disclosure and Barring Service Check This post is subject to the More ❯

mindset with KPI measurement and reporting experience Full UK Driving Licence Experience working within MOD/RAF organisations Previous or current SCIDA experience (highly desirable) Knowledge of Oracle, Remedy ITSM and/or other similar business tools Experience adapting CI approaches to changing business needs Knowledge of Defence ICT standards and JSP 101 Change Management Practitioner or equivalent experience An More ❯