1 to 25 of 974 ITSM Jobs in the UK

HALO ITSM Configuration Specialist – Contract Remote UK | 9 Months | Outside IR35 | ASAP HALO ITSM | Workflow Design | Workflow Configuration | ITSM | Business Analysis | API Integrations Are you an experienced HALO ITSM Configuration Specialist with strong hands-on experience designing and building workflows within HALO? We're looking for a HALO ITSM specialist … build the workflows yourself – owning delivery from discovery through to UAT and go-live. What You'll Be Doing Designing and configuring HALO ITSM workflows, ticket types, SLAs, custom fields, portal forms, approval processes and conditional routing, alongside requirements gathering, process mapping, testing and UAT. You'll also work with ...

heart of everything Version 1 does. With a focus on supporting self-service and automation, we utilise the best digital capabilities of the ServiceNow ITSM tooling product to provide the very best Experience to our Customers. We are seeking an experienced and results-driven Level 1/Level 2 IT ...

environments (e.g. AWS). Exposure to MCX/MCPTT, control room platforms, or emergency services communication systems. Familiarity with Jira Service Management or other ITSM tooling. Knowledge of enterprise IT services such as Active Directory, PKI/KMS and monitoring platforms. Exposure to DevOps, CI/CD and modern software ...

environments (e.g. AWS). Exposure to MCX/MCPTT , control room platforms, or emergency services communication systems. Familiarity with Jira Service Management or other ITSM tooling. Knowledge of enterprise IT services such as Active Directory, PKI/KMS and monitoring platforms. Exposure to DevOps, CI/CD and modern software ...

cloud environments (e.g. AWS).Exposure to MCX/MCPTT, control room platforms, or emergency services communication systems.Familiarity with Jira Service Management or other ITSM tooling.Knowledge of enterprise IT services such as Active Directory, PKI/KMS and monitoring platforms.Exposure to DevOps, CI/CD and modern software delivery practices.Industry certifications ...

role: We are seeking an experienced Project Manager to lead the implementation and adoption of ServiceNow Now Assist across IT Service Management (ITSM), IT Operations Management (ITOM), and Control Tower functions. You will be responsible for delivering AI-enabled transformation initiatives that enhance service delivery, streamline IT operations, improve operational … visibility, and drive efficiency across the enterprise. What you’ll do: Lead the end-to-end delivery of ServiceNow Now Assist across ITSM, ITOM and Control Tower functions, ensuring successful implementation, adoption and business outcomes. Partner with stakeholders, process owners and SMEs to identify, prioritise and deliver high value ...

operational resilience.Service Management Transformation – Support the design and delivery of service management transformation initiatives, including operating model improvements, process optimisation, governance enhancements and ITSM capability development.Service Assessments & Analysis – Contribute to service management, operational maturity, tooling and organisational assessments by gathering data, analysing findings and supporting the development of recommendations, improvement ...

with the following in a previous role: Running a managed service against contracted SLAs and KPIs, ideally with service credits at risk Working with ITSM tooling — incident, request, change, problem and knowledge management, and how SLA clocks and hold reasons actually behave Strong working knowledge of ITIL — certification expected Major ...

Experience automating and integrating with Active Directory, Exchange Online, Azure AD/Entra ID, and related Microsoft technologies. Experience integrating SCORCH with ServiceNow, including ITSM workflows, automated ticket creation, request fulfilment, REST APIs, and OAuth-based integrations. Knowledge of Microsoft SCOM integration, alert processing, event management workflows, and monitoring tool ...

Skills and Experience: Proven experience in managing IT service delivery within the Defence sector or other highly regulated environments. Strong technical background in IT service management, with in-depth knowledge of frameworks such as ITIL. Excellent leadership and team management skills, with the ability to motivate and guide a team ...

initiatives, and pricing improvements.Service Management & Collaboration• Work closely with the wider Service Management team to support high-quality service delivery. • Provide operational support across ITSM functions and contribute to cross-functional initiatives. • Collaborate with IT, Finance, Security, Infrastructure, and external suppliers to ensure effective service and asset management.Governance & Compliance• Ensure ...

device deployment processes. Escalate complex technical issues to 2nd and 3rd line support teams when appropriate. Maintain accurate records and documentation within the IT Service Management system. Assist with hardware builds, software installations, and routine maintenance activities. Contribute to continuous improvement initiatives and knowledge base development. Follow IT security policies ...

endpoint security, and vulnerability management tools. Networking & Infrastructure Security: Understanding of firewalls, VPNs, SD-WAN, DNS security, endpoint protection, and cloud security controls. IT Service Management & Automation: Experience implementing ITIL-based service management, automating operational tasks, and optimising service delivery. Operational & Leadership Skills:IT Operations & Service Continuity: Ability to ensure ...

fundamentals and hybrid environments. TCP/IP, DNS, DHCP and networking fundamentals. Enterprise Wi-Fi and wireless networking. Firewalls, VPNs and remote access technologies. ITSM platforms, ticketing systems and RMM tools. Desirable Microsoft certifications (MS-102, MD-102, AZ-104 or equivalent). Experience working within a Managed Service Provider. ...

fundamentals and hybrid environments. TCP/IP, DNS, DHCP and networking fundamentals. Enterprise Wi-Fi and wireless networking. Firewalls, VPNs and remote access technologies. ITSM platforms, ticketing systems and RMM tools. Desirable Microsoft certifications (MS-102, MD-102, AZ-104 or equivalent). Experience working within a Managed Service Provider. ...

without close supervision in a fast‐paced environment. Technical Skills: Experience managing IT operations, projects, support teams, and service delivery performance. Familiarity with IT service management tools and best practices, including ServiceNow, Agile/DevOps methodologies, and project portfolio management. Understanding of AI-enabled workplace technologies and automation opportunities that ...

initiative and without close supervision in a fast-paced environment.Technical Skills: Experience managing IT operations, projects, support teams, and service delivery performance.Familiarity with IT service management tools and best practices, including ServiceNow, Agile/DevOps methodologies, and project portfolio management.Understanding of AI-enabled workplace technologies and automation opportunities that ...

AWS. * Experience working with SaaS platforms and enterprise IT environments. * Good understanding of ITIL practices, including Incident, Request, and Change Management, with exposure to ITSM platforms such as ServiceNow beneficial. * Ability to translate business requirements into practical technical and service delivery outcomes. * Excellent communication and stakeholder management skills, with ...

Microsoft 365, Teams, AD, Intune, and Azure AD.Strong communication skills, able to collaborate effectively with both technical colleagues and high-demand business users.Curiosity about ITSM tools such as ServiceNow and working towards CompTIA A+ certification is a plus.What's On Offer38,000 - 42,000 base salary.Time off in lieu ...

Microsoft 365. Experience managing user accounts, permissions and access requests. Knowledge of Microsoft Entra ID (Azure AD) or similar identity platforms. Familiarity with IT service management and ticketing systems. Excellent communication and customer service skills. Strong attention to detail and ability to work in a structured environment. A proactive approach ...

device deployment processes. Escalate complex technical issues to 2nd and 3rd line support teams when appropriate. Maintain accurate records and documentation within the IT Service Management system. Assist with hardware builds, software installations, and routine maintenance activities. Contribute to continuous improvement initiatives and knowledge base development. Follow IT security policies ...

endpoint security, and vulnerability management tools. Networking & Infrastructure Security: Understanding of firewalls, VPNs, SD‐WAN, DNS security, endpoint protection, and cloud security controls. IT Service Management & Automation: Experience implementing ITIL‐based service management, automating operational tasks, and optimising service delivery. Operational & Leadership Skills: IT Operations & Service Continuity: Ability to ensure ...

endpoint security, and vulnerability management tools. Networking & Infrastructure Security: Understanding of firewalls, VPNs, SD-WAN, DNS security, endpoint protection, and cloud security controls. IT Service Management & Automation: Experience implementing ITIL-based service management, automating operational tasks, and optimising service delivery. Operational & Leadership Skills: IT Operations & Service Continuity: Ability to ensure ...

endpoint security, and vulnerability management tools. Networking & Infrastructure Security: Understanding of firewalls, VPNs, SD-WAN, DNS security, endpoint protection, and cloud security controls. IT Service Management & Automation: Experience implementing ITIL-based service management, automating operational tasks, and optimising service delivery. Operational & Leadership Skills: IT Operations & Service Continuity: Ability to ensure ...

will be part of your working reality. We have built an inclusive and welcoming environment, for everyone.Your skills and experienceProven experience in IT Service Management, with significant expertise in Capacity and Performance Management within complex enterprise IT environments.Strong understanding of ITIL best practices, particularly Capacity and Performance Management, Service Level ...