1 to 25 of 864 ITSM Jobs in the UK

resolve technical issues, providing ongoing support and maintenance for Dynamics 365 and Power Platform and Power Platform applications within the Serco ITIL IT Service Management function. Documentation : Create and maintain comprehensive documentation for all development and integration activities. Stakeholder Collaboration : Work closely with business analysts, project managers, and other stakeholders ...

Strong problem-solving, analytical, and listening skills Willingness to work rotational shifts, including nights and weekends Desirable Skills & Experience ITIL Foundation certification Experience using ITSM tools (e.g. ServiceNow, Remedy, Cherwell, ManageEngine) Working knowledge of Microsoft 365 (M365), Active Directory, Entra ID (Azure AD), and user administration Experience supporting infrastructure alerts ...

inspire and build trust. Key skills & experience: Demonstrated experience managing IT support or service delivery teams. Deep understanding of ITIL practices (ITIL Foundation required; ITSM certification preferred). ServiceNow platform experience Active Directory, Azure AD, Okta and Conditional Access Outlook, Exchange Online, and Intune Windows and macOS environments Laptop/ ...

inspire and build trust. Key skills & experience: Demonstrated experience managing IT support or service delivery teams. Deep understanding of ITIL practices (ITIL Foundation required; ITSM certification preferred). ServiceNow platform experience Active Directory, Azure AD, Okta and Conditional Access Outlook, Exchange Online, and Intune Windows and macOS environments Laptop/ ...

inspire and build trust. Key skills & experience: Demonstrated experience managing IT support or service delivery teams. Deep understanding of ITIL practices (ITIL Foundation required; ITSM certification preferred). ServiceNow platform experience Active Directory, Azure AD, Okta and Conditional Access Outlook, Exchange Online, and Intune Windows and macOS environments Laptop/ ...

Familiar with SIEM tools (Splunk, Sentinel). Operating Systems & Automation Working knowledge of Linux (Ubuntu, CentOS). Scripting with PowerShell, Bash, Python. Familiar with ITSM platforms (ServiceNow, Freshservice). Soft Skills Strong analytical and problem-solving ability. Excellent communicator across technical/non-technical teams. Highly organised with good multitasking ...

Strong background in budget management, vendor negotiations, and technical support. Proven ability to lead distributed teams and manage multi-site operations. Experience with IT service management tools (e.g., ServiceNow, Jira). Hands-on expertise in Windows, macOS, POS systems, networking, and cloud platforms (e.g., Azure). Expertise in Microsoft ...

Strong background in budget management, vendor negotiations, and technical support. Proven ability to lead distributed teams and manage multi-site operations. Experience with IT service management tools (e.g., ServiceNow, Jira). Hands-on expertise in Windows, macOS, POS systems, networking, and cloud platforms (e.g., Azure). Expertise in Microsoft ...

starters. What Youll Bring Essential Proven experience in an Infrastructure or Network Support role. Strong understanding of incident, problem and change management using ITSM tools. Ability to restore service quickly while working towards root cause fixes. Excellent experience supporting Microsoft Windows desktops and servers. Strong knowledge of Exchange, M365, SharePoint ...

Provide leadership on cyber and information security, including vulnerability management, threat monitoring, incident response and embedding secure-by-design practices. Own and develop IT Service Management, ensuring effective incident, request, problem, change and release processes, as well as smooth transition of new services into live support. Lead the management ...

cybersecurity practices Industry certifications (e.g., CompTIA A+, Microsoft 365 Fundamentals) Desirable Experience working in an IT Managed Service Provider (MSP) setting Familiarity with IT service management tools (e.g., HaloPSA, ConnectWise, Autotask) Experience supporting cloud-based services such as Microsoft Azure and Microsoft 365 Exposure to mobile device management (MDM) solutions. ...

cybersecurity practices Industry certifications (e.g., CompTIA A+, Microsoft 365 Fundamentals) Desirable Experience working in an IT Managed Service Provider (MSP) setting Familiarity with IT service management tools (e.g., HaloPSA, ConnectWise, Autotask) Experience supporting cloud-based services such as Microsoft Azure and Microsoft 365 Exposure to mobile device management (MDM) solutions. ...

Strong knowledge of Windows server infrastructure, networking, security, virtualisation, backups, cloud services (Microsoft 365, Azure/Entra) and Active Directory.• Proven experience in IT service management and IT service desk leadership.• Demonstrable experience delivering end-to-end IT projects.• Strong understanding of cybersecurity fundamentals and best practices.• Experience of managing ...

browser security components: including site security certificates, firewalls and anti-virus Supporting Voice Over IP telephony solutions, specifically Zoom Workplace Experience with IT Service Management tools i.e. ticket logging software, Microsoft System Centre and prior experience working in an ITIL aligned enterprise environment Ability to multitask across multiple incidents ...

browser security components: including site security certificates, firewalls and anti-virus Supporting Voice Over IP telephony solutions, specifically Zoom Workplace Experience with IT Service Management tools i.e. ticket logging software, Microsoft System Centre and prior experience working in an ITIL aligned enterprise environment Ability to multitask across multiple incidents ...

Google Admin Console and M365 Admin Centre . Deliver onboarding/offboarding and guide users on best practices. Log, manage, and resolve incidents using ITSM tools, escalating where required. Support MDM, SSO , and identity management solutions. Diagnose network and connectivity issues (LAN, Wi-Fi, VPN, printers, shared drives). Maintain ...

large scale client environments (500+ users). Passion for service excellence and a proactive approach to continuous improvement. Advantageous: Experience with Autotask or similar ITSM tools. Project or transition management experience. Customer excellence training or certifications. What's In It for You: Hybrid working (3 days in-office, 2 from ...

large scale client environments (500+ users). Passion for service excellence and a proactive approach to continuous improvement. Advantageous: Experience with Autotask or similar ITSM tools. Project or transition management experience. Customer excellence training or certifications. What's In It for You: Hybrid working (3 days in-office, 2 from ...

forecasting, invoicing, and cost optimization. Ensure compliance with MSAs, SOWs, and service delivery commitments. ✅ Required Skills & Competencies Technical & Domain Skills Strong understanding of IT service management frameworks Exposure to multi-tower environments: cloud, infrastructure/servers, applications, networks, cybersecurity, and service desk. Experience managing large, distributed delivery teams. Leadership & Management ...

forecasting, invoicing, and cost optimization. Ensure compliance with MSAs, SOWs, and service delivery commitments. ✅ Required Skills & Competencies Technical & Domain Skills Strong understanding of IT service management frameworks Exposure to multi-tower environments: cloud, infrastructure/servers, applications, networks, cybersecurity, and service desk. Experience managing large, distributed delivery teams. Leadership & Management ...

Advanced SQL knowledge Experience working with handheld RF scanners (particularly Android-based) and Barcode Scanners Experience working with Thermal, Laser & Belt Printers Current IT service management certification (e.g., ITIL Foundation v4) or willingness to obtain within 6 months Degree in computer science or related field. Working Conditions Successful applicant will ...

/Entra ID, Intune, and cloud applications . Understanding of network fundamentals (TCP/IP, DNS, DHCP, Wi-Fi). Comfortable working with enterprise ITSM tools such as ServiceNow or Jira Service Management. Strong problem-solving skills, excellent communication, and a commitment to providing great customer service. This role ...

browser security components: including site security certificates, firewalls and anti-virus Supporting Voice Over IP telephony solutions, specifically Zoom Workplace Experience with IT Service Management tools i.e. ticket logging software, Microsoft System Centre and prior experience working in an ITIL aligned enterprise environment Ability to multitask across multiple incidents ...

browser security components: including site security certificates, firewalls and anti-virus Supporting Voice Over IP telephony solutions, specifically Zoom Workplace Experience with IT Service Management tools i.e. ticket logging software, Microsoft System Centre and prior experience working in an ITIL aligned enterprise environment Ability to multitask across multiple incidents ...

need to work together to ensure that where possible the support hotline always has coverage. All requests for support must be logged in our ITSM (ServiceNow) accurately whether they have been received by phone, email, text, chat, or in person. Make certain that all tickets are acknowledged and responded ...