1 to 25 of 287 ITSM Jobs in the UK

heart of everything Version 1 does. With a focus on supporting self-service and automation, we utilise the best digital capabilities of the ServiceNow ITSM tooling product to provide the very best Experience to our Customers. We are seeking an experienced and results-driven Level 1/Level 2 IT ...

hybrid environments (e.g. on-premise, cloud, SaaS). Familiarity with Microsoft 365, AWS, and business platforms such as Dynamics or Power Platform. Exposure to ITSM tools (e.g. JIRA, ServiceNow) and workflow automation (e.g. Power Automate). Understanding of enterprise IT services such as Active Directory, Exchange, PKI, and monitoring tools. ...

heart of everything Version 1 does. With a focus on supporting self-service and automation, we utilise the best digital capabilities of the ServiceNow ITSM tooling product to provide the very best experience to our customers. We are seeking an experienced and results-driven Level 1/Level 2 IT ...

Practical experience working within an ITIL-aligned support model (Incident, Change, Problem). Strong troubleshooting capability, with a structured and methodical approach. Experience using ITSM tooling such as ServiceNow. Ability to manage workload effectively in a shared services, multi-customer environment. Clear and concise communication skills, both written and verbal. ...

understanding of Active Directory and Entra ID (Azure AD). Understanding of networking fundamentals including TCP/IP, DNS and DHCP. Experience using IT service management and ticketing platforms. Strong diagnostic and troubleshooting skills. Excellent communication and customer service skills. Ability to prioritise workload and manage multiple competing tasks. Experience ...

device deployment processes. Escalate complex technical issues to 2nd and 3rd line support teams when appropriate. Maintain accurate records and documentation within the IT Service Management system. Assist with hardware builds, software installations, and routine maintenance activities. Contribute to continuous improvement initiatives and knowledge base development. Follow IT security policies ...

without close supervision in a fast-paced environment. Technical Skills: Experience managing IT operations, projects, support teams, and service delivery performance. Familiarity with IT service management tools and best practices, including ServiceNow, Agile/DevOps methodologies, and project portfolio management. Understanding of AI-enabled workplace technologies and automation opportunities that ...

Azure Active Directory (Entra ID) Microsoft Intune Windows operating systems Knowledge of networking fundamentals and enterprise infrastructure. Understanding of cloud computing concepts and IT service management frameworks such as ITIL. Desirable Experience working with Cisco networking technologies. Knowledge of SQL and PowerShell scripting. Experience with automation and process improvement initiatives. ...

written communication skills. Customer-focused approach. SC Clearance Desirable ITIL Foundation certification. CompTIA A+ certification. Microsoft Fundamentals certification. Experience with ServiceNow or similar ITSM platforms. Mobile device support experience. ...

experience in VIP/End User/Service Desk support Strong troubleshooting across Windows, Microsoft 365 and enterprise tools Experience with ServiceNow (or similar ITSM tools) and ITIL practices Knowledge of Teams, AV, meeting room and collaboration technologies Excellent communication skills and confidence working with senior stakeholders Exposure to Intune ...

written communication skills. Customer-focused approach. SC Clearance Desirable ITIL Foundation certification. CompTIA A+ certification. Microsoft Fundamentals certification. Experience with ServiceNow or similar ITSM platforms. Mobile device support experience. If you'd like to discuss this IT Support Engineer role in more detail, please send your updated ...

Knowledge of high availability, disaster recovery, clustering, server migrations, upgrades and security patching. Experience delivering infrastructure projects and managing operational priorities. Understanding of IT service management principles and change control processes. Strong analytical, troubleshooting and problem-solving skills with a proactive approach. Excellent communication and stakeholder management skills. Microsoft certifications ...

enterprise environments Advanced PowerShell scripting experience, including automation using Active Directory, Exchange Online, Azure AD/Entra ID Experience integrating SCORCH with ServiceNow, including ITSM workflows, automated ticket creation, request fulfilment, REST API and OAuth-based integrations Knowledge of Microsoft SCOM integration, alert processing, event management workflows and monitoring-tool ...

Provider) environment. Strong troubleshooting and incident resolution skills. Experience supporting: Windows Desktop & Server environments VMware and/or Hyper-V Microsoft Azure Experience using ITSM/ticketing systems (ServiceNow preferred). Excellent communication and customer service skills. Must be eligible for SC Security Clearance. Desirable Experience working within ...

mailbox access, Teams/OneDrive support) Active Directory basic user/account administration (with guidance) Hardware diagnostics (desktops, laptops, printers, peripherals) Remote support tools ITSM/ticketing systems Excellent troubleshooting skills Strong communication and customer service Experience 02 years' experience in an IT Service Desk, helpdesk or desktop support environment ...

LGBTQ+ business community. Please do not contact the recruiter directly. Job Description The role This is a multi-faceted role within the IT Service Management team. Working within the Service Design team of the Service Management department, this role is responsible for the acceptance of new or amended services into ...

related field. Practical experience with enterprise software, including Microsoft 365, VDI solutions, and collaboration tools (e.g., Teams, SharePoint). Hands-on experience using modern ITSM platforms such as ServiceNow or Jira Service Management. Excellent problem-solving capabilities across hardware, software, and networking environments. Strong written and verbal communication skills, with ...

Administrator), ITIL foundation, or vendor-specific CRM/ERP certifications are desirable. The following technical skills would be beneficial: Understanding of ServiceNow or related ITSM tool Windows-based Applications experience Advanced SQL skills in SQL Server and knowledge of SSRS Active Directory Understanding of operating systems, cloud platforms and basic ...

governance, data governance, audit readiness and data privacy. Proven experience delivering solutions using agile methodologies. Significant experience of incident management, change management and IT service management practices. Experience leading and developing technical teams. Proactive approach to continuous improvement and ensuring system health. Excellent stakeholder management, communication and presentation skills. Strong ...

wider Technology team with projects, new services and major incidents and you will also need to work with your team to ensure that ITSM functions are carried out responsibly. You will be involved in contributing to service improvements and updates. The above is only an outline of the tasks, responsibilities ...

Excellent troubleshooting and problem-solving skills. Strong customer service and communication skills. Ability to prioritise workload and manage multiple support requests. Experience using IT service management/helpdesk software. ...

device management tools. The ability to prioritise workloads and manage multiple tasks effectively. Excellent communication and customer service skills. Experience working with IT service management processes such as ITIL. The ability to work independently and collaboratively within a team. To apply for the IT Support Officer position, please submit your ...

business applications. Diagnose, troubleshoot and resolve incidents, escalating where specialist support is required. Deliver routine service requests and approved changes in line with IT service management processes. * Maintain accurate records of IT assets, incidents and service requests. Support the deployment, configuration and management of laptops, desktops, mobile devices and associated ...

customer-first approach and the ability to remain calm under pressure. Knowledge of ICT systems and management information systems. An understanding of IT Service Management principles, with ITIL knowledge or qualifications being advantageous. Essential Requirements Educated to A-Level, HNC level or equivalent experience. Satisfactory DBS clearance. Strong understanding ...

technical knowledge with the ability to successfully deliver complex technology change. You'll ideally have: Strong technical knowledge across IT infrastructure, cloud technologies, IT service management and information security . Proven experience delivering significant technology transformation and change programmes . Experience implementing new IT platforms, infrastructure or technology solutions that ...