1 to 25 of 652 ITSM Jobs in the UK

Our MissionAt Palo Alto Networks, we're united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge ...

team. Experience supporting enterprise business applications. Experience working in a multi-tier support model (1st, 2nd and 3rd line support).Strong understanding of IT Service Management principles. Experience managing operational service performance and SLAs. Experience dealing with business stakeholders and senior users. Experience leading service improvement initiatives. Technical KnowledgeStrong understanding ...

problem management activities Assist with technical escalations and mentor colleagues where required Follow change, incident, and security management processes Maintain accurate records within ITSM platforms Support reporting, documentation, and operational governance activities. What We're Looking For Essential Experience Significant experience supporting large-scale enterprise or hybrid infrastructure environments Strong ...

SIAM principles, supplier governance, and service integration, with experience managing and coordinating service request activities across multiple suppliers and service towers. Good knowledge of ITSM best practices and ITIL frameworks, including Request Management, Incident Management, Service Level Management, Continual Improvement, and Supplier Management. Experience developing and analysing service performance metrics ...

endpoint security, and vulnerability management tools. Networking & Infrastructure Security: Understanding of firewalls, VPNs, SD-WAN, DNS security, endpoint protection, and cloud security controls. IT Service Management & Automation: Experience implementing ITIL-based service management, automating operational tasks, and optimising service delivery. Operational & Leadership Skills: IT Operations & Service Continuity: Ability to ensure ...

IT security, vulnerability management, patching, monitoring, backups and disaster recovery. Incident management, root-cause analysis and security incident response, ideally involving SIEM tools. IT service management covering incidents, problems, changes and assets. Strong troubleshooting, risk assessment, prioritisation and communication skills. Experience guiding colleagues, maintaining technical documentation and working with suppliers. ...

technical support teams. Solid understanding of: Networking & Wi-Fi (TCP/IP, DNS, DHCP) Microsoft 365 Active Directory/Entra ID Windows Operating Systems ITSM/Ticketing Systems RMM & monitoring tools Experience working to SLAs and KPIs. Strong problem-solving and organisational skills. Desirable Experience within an MSP or/ ...

problem management activities Assist with technical escalations and mentor colleagues where required Follow change, incident, and security management processes Maintain accurate records within ITSM platforms Support reporting, documentation, and operational governance activities. What We're Looking For Essential Experience Significant experience supporting large-scale enterprise or hybrid infrastructure environments Strong ...

enterprise architecture. Knowledge of SaaS, IaaS, PaaS, Microsoft 365, Azure, automation, AI and modern digital platform technologies. Strong knowledge of software delivery lifecycles, IT service management and Agile, Lean and Waterfall delivery approaches. Excellent written, verbal and presentation skills, with the ability to influence executive, senior, technical and non-technical ...

switching, and firewall concepts./n - Experience supporting laptops, desktops, mobile devices, printers, meeting rooms, AV equipment, and workplace technology./n - Experience using ITSM tools such as ServiceNow or similar ticketing platforms./n - Ability to build and maintain high-quality documentation, including help center content, support processes, technical ...

Microsoft 365, Teams, AD, Intune, and Azure AD.Strong communication skills, able to collaborate effectively with both technical colleagues and high-demand business users.Curiosity about ITSM tools such as ServiceNow and working towards CompTIA A+ certification is a plus.What's On Offer38,000 - 42,000 base salary.Time off in lieu ...

endpoint security, and vulnerability management tools. Networking & Infrastructure Security: Understanding of firewalls, VPNs, SD-WAN, DNS security, endpoint protection, and cloud security controls. IT Service Management & Automation: Experience implementing ITIL-based service management, automating operational tasks, and optimising service delivery. Operational & Leadership Skills: IT Operations & Service Continuity: Ability to ensure ...

endpoint security, and vulnerability management tools. Networking & Infrastructure Security: Understanding of firewalls, VPNs, SD-WAN, DNS security, endpoint protection, and cloud security controls. IT Service Management & Automation: Experience implementing ITIL-based service management, automating operational tasks, and optimising service delivery. Operational & Leadership Skills: IT Operations & Service Continuity: Ability to ensure ...

resident with a valid driver’s license and own car available for business use (milage paid). Desirable: Exposure to ITIL or other ITSM frameworks. Why join this team? Be part of an exciting journey to shape the future of a new and growing tech support company. Opportunities for personal ...

level and low-level designs, implementation procedures, runbooks, support documentation, control evidence and technical standards. Integrate PAM with Active Directory, identity-management workflows, SIEM, ITSM, cloud services, databases and applications, including the development and support of custom web connectors and third-party application connectors. Investigate platform incidents, failed rotations, authentication ...

experience Experience in a Shift Lead, Team Lead, Major Incident, Service Desk, Technical Operations or similar operational leadership role. Strong knowledge of IT service management principles, including Major Incident Management, Incident Management, Event Management and escalation processes. Experience leading and developing teams, allocating work, managing priorities and maintaining operational control ...

strategic business reviews Build and maintain executive relationships with customer C-level and senior IT leadership Qualifications5-8+ years in IT operations, IT service management, IT strategy, or related enterprise IT leadership roles Demonstrated expertise in IT operating models, process redesign, and organisational change management Track record of leading cross ...

certifications;Certified Technical Architect (Preferred)Certified System AdministratorCertified Application DeveloperImplementation Specialist (Customer Service Management)Implementation Specialist (Service Mapping)Implementation Specialist (Discovery)Implementation Specialist (IT Service Management)Please note successful candidates must currently have UK SC Clearance. We want to build our team with diverse perspectives and experiences. Therefore ...

shift-based support model Essential Skills & Experience: Previous experience within an IT Service Desk or IT Support environment Experience using a Service Desk/ITSM ticketing system (HALO experience advantageous) Strong Microsoft 365 administration and support skills Windows 10 & Windows 11 support experience Supporting Desktop, Laptops and Remote Devices Managing ...

will have: 6+ years’ relevant IT Operations experience Senior IT Operations/Technology Operations leadership experience Large-scale transformation and change experience Strong ITSM/service management knowledge Experience developing TOMs, strategies and roadmaps Exposure to ServiceNow, cloud, M365 and SaaS environments Strong supplier and senior stakeholder management skills Experience ...

related processesWhat you’ll needAbility to obtain or hold UK Government Security Clearance2+ years’ experience in IT Asset Management or a related roleExperience with ITSM management tools (e.g. ServiceNow, ManageEngine, Remedy, Snow/Flexara)Good understanding of SACM (Service Asset and Configuration Management), IT asset lifecycle management (ITAM) and inventory ...

DHCP, Wi-Fi, VPN and basic firewall concepts.· Working knowledge of Windows Server, virtualisation, file services, permissions and backup monitoring. Experience with an ITSM platform such as ServiceNow and disciplined use of incident, request, change and knowledge processes. Ability to document technical procedures, interpret policies and audit requirements, and work ...

SACM, Configuration Management or a closely related discipline.Strong practical understanding of asset lifecycles, CMDB governance, data quality controls and service management processes.Experience of IT service management and asset tools such as ServiceNow, Remedy or Snow.Ability to analyse complex data, identify trends and produce clear operational, compliance and financial reporting.Strong stakeholder ...

Management or a closely related discipline. Strong practical understanding of asset lifecycles, CMDB governance, data quality controls and service management processes. Experience of IT service management and asset tools such as ServiceNow, Remedy or Snow. Ability to analyse complex data, identify trends and produce clear operational, compliance and financial reporting. ...

LGBTQ+ business community. Please do not contact the recruiter directly. Job Description The role This is a multi-faceted role within the IT Service Management team. Working within the Service Design team of the Service Management department, this role is responsible for the acceptance of new or amended services into ...