1 to 25 of 1,195 ITSM Jobs in the UK

ITSM Consultant Infotel UK is seeking an experienced ITSM (IT Service Management) Consultant to join our team. The successful candidate will work closely with clients to analyze, design, and implement ITSM frameworks, ensuring alignment with business objectives and improving overall IT service delivery. Key Responsibilities Assess client IT service management … processes and recommend improvements based on best practices. Develop and implement ITSM strategies, including configuration of ITSM tools such as ServiceNow, BMC Remedy, or similar platforms. Facilitate ITIL process design and adoption, including incident, problem, change, and asset management. Provide guidance on ITSM governance, metrics, and continuous improvement initiatives. Support ...

Notification Service (APNs), and Intune for cross‐platform device management. Advanced troubleshooting skills across Windows, macOS, Linux, iOS, and Android platforms. Deep expertise in ITSM platforms (e.g., ServiceNow, Jira Service Management) and enterprise infrastructure. Strong scripting and automation skills (e.g., PowerShell, Bash, Python) for operational efficiency and process optimization. Practical ...

hybrid environments (e.g. on-premise, cloud, SaaS). Familiarity with Microsoft 365, AWS, and business platforms such as Dynamics or Power Platform. Exposure to ITSM tools (e.g. JIRA, ServiceNow) and workflow automation (e.g. Power Automate). Understanding of enterprise IT services such as Active Directory, Exchange, PKI, and monitoring tools. ...

management and communication skills. Advanced Microsoft 365 proficiency including Excel, PowerPoint, Teams, and SharePoint. Strong analytical and organizational skills. Experience with ServiceNow or similar ITSM platforms preferred. Ability to operate effectively in a fast-paced customer-facing environment. Preferred Qualifications ITIL Foundation Certification. Project Management certification (PMP, Prince2, Agile ...

contribute to the enhancement of Service Desk processes. Ensure all incidents, requests, and technical activities are accurately recorded within the IT Service Management (ITSM) system. Maintain high levels of customer service while managing competing priorities in a fast-paced technical environment. Keep technical knowledge current by maintaining awareness of emerging … problem management activities. Strong leadership, mentoring, and coaching skills with the ability to support and develop technical colleagues. Experience using IT Service Management (ITSM) platforms such as Halo, ServiceNow, Ivanti, or equivalent. Excellent analytical, troubleshooting, and problem-solving skills. Strong communication and stakeholder management skills with the ability to explain ...

regular review/updates* Executive user support to key stakeholders and senior management.* Managing escalated Incidents and requests via our IT service management tool ServiceNow* Advanced IT troubleshooting skills, and analytical triage/support* Owning unresolved Issues and liaising/delegating tasks to relevant technology teams.* Escalating wider-impacting support ...

regular review/updates Executive user support to key stakeholders and senior management. Managing escalated Incidents and requests via our IT service management tool ServiceNow Advanced IT troubleshooting skills, and analytical triage/support Owning unresolved Issues and liaising/delegating tasks to relevant technology teams. Escalating wider‐impacting support ...

regular review/updates Executive user support to key stakeholders and senior management. Managing escalated Incidents and requests via our IT service management tool ServiceNow Advanced IT troubleshooting skills, and analytical triage/support Owning unresolved Issues and liaising/delegating tasks to relevant technology teams. Escalating wider-impacting support ...

regular review/updates Executive user support to key stakeholders and senior management. Managing escalated Incidents and requests via our IT service management tool ServiceNow Advanced IT troubleshooting skills, and analytical triage/support Owning unresolved Issues and liaising/delegating tasks to relevant technology teams. Escalating wider-impacting support ...

operational resilience.* **Service Management Transformation** – Support the design and delivery of service management transformation initiatives, including operating model improvements, process optimisation, governance enhancements and ITSM capability development.* **Service Assessments & Analysis –** Contribute to service management, operational maturity, tooling and organisational assessments by gathering data, analysing findings and supporting the development ...

operational resilience.* **Service Management Transformation** – Support the design and delivery of service management transformation initiatives, including operating model improvements, process optimisation, governance enhancements and ITSM capability development.* **Service Assessments & Analysis –** Contribute to service management, operational maturity, tooling and organisational assessments by gathering data, analysing findings and supporting the development ...

operational resilience.* **Service Management Transformation** – Support the design and delivery of service management transformation initiatives, including operating model improvements, process optimisation, governance enhancements and ITSM capability development.* **Service Assessments & Analysis –** Contribute to service management, operational maturity, tooling and organisational assessments by gathering data, analysing findings and supporting the development ...

Who We Are In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is ...

software, systems and networks. Hands-on experience with Microsoft 365 support. Good knowledge of Active Directory and Group Policy. Experience using ServiceNow or similar ITSM tooling. Understanding of ITIL processes and best practices, with ITIL v4 certification advantageous. Knowledge of Azure and/or AWS fundamentals. Exposure to Windows Server ...

governing enterprise-level ServiceNow solutions within a complex international financial services environment. This role requires strong expertise in ServiceNow architecture, IT Service Management (ITSM), IT Operations Management (ITOM), CMDB/CSDM, enterprise integrations and technical governance. Working closely with business stakeholders, Product Owners, enterprise architects and technical delivery teams … Establish architecture principles, technical standards and design governance. Recommend configuration-led solutions wherever possible. Ensure scalability, security, maintainability, performance and upgradeability. IT Service Management (ITSM) Provide architecture guidance across Incident, Problem, Change, Request, Knowledge and Service Catalogue Management. Design and optimise ITSM processes and workflows. Improve service delivery through automation ...

Data Lake design principles Experience with data pipeline monitoring, troubleshooting, and incident management Familiarity with Power BI and data visualization tools Experience with ITSM or ticketing platforms (e.g., ServiceNow). Knowledge of data governance and quality standards in enterprise environments Familiarity with GxP or life sciences data environments ...

Experience translating technical concepts for non-technical audiences Desirables Formal project management certification (PMP, PRINCE2, Agile/Scrum certifications) Experience with ServiceNow or similar ITSM platforms for change and incident management Knowledge of Windows Server technologies and enterprise infrastructure Experience with Ping AM/Ping DS Identity product ...

governance principles. Knowledge of Microsoft 365 security & compliance capabilities. Basic understanding of Azure Active Directory/Entra ID identity and access concepts. Familiarity with ITSM/incident management processes. Understanding of regulatory compliance basics. How compliance and data protection teams use Purview outputs. Data sensitivity models and how they ...

ability to manage multiple tasks independently while maintaining service quality. Strong communication and interpersonal skills with high user empathy. Solid experience with ServiceNow and ITSM practices. Knowledge of ITIL framework. PowerShell scripting familiarity. Experience supporting BYOD and mobile device configurations via Intune. Microsoft MCP/MCSA or relevant specialist certifications. ...

problem management activities Assist with technical escalations and mentor colleagues where required Follow change, incident, and security management processes Maintain accurate records within ITSM platforms Support reporting, documentation, and operational governance activities. What We're Looking For Essential Experience Significant experience supporting large-scale enterprise or hybrid infrastructure environments Strong ...

VVIP’s* Collect, deliver, and deploy IT hardware across Group & HUK&I offices across the South* Managing tickets via service management tool ServiceNow ITSM* Assist in supporting on-site hardware refreshes, deployments, and technology rollouts* Assisting IT team members with difficult or reoccurring incidents and issues* Support office openings, acquisitions ...

Skills and Experience: Proven experience in managing IT service delivery within the Defence sector or other highly regulated environments. Strong technical background in IT service management, with in-depth knowledge of frameworks such as ITIL. Excellent leadership and team management skills, with the ability to motivate and guide a team ...

SIAM principles, supplier governance, and service integration, with experience managing and coordinating service request activities across multiple suppliers and service towers. Good knowledge of ITSM best practices and ITIL frameworks, including Request Management, Incident Management, Service Level Management, Continual Improvement, and Supplier Management. Experience developing and analysing service performance metrics ...

SIAM principles, supplier governance, and service integration, with experience managing and coordinating service request activities across multiple suppliers and service towers.Good knowledge of ITSM best practices and ITIL frameworks, including Request Management, Incident Management, Service Level Management, Continual Improvement, and Supplier Management.Experience developing and analysing service performance metrics, dashboards ...

Skills & Experience • Proven experience in a Level 2 IT support or service desk role. • Strong troubleshooting capability across Windows and Microsoft 365. • Experience using ITSM tools such as Jira Service Management or ServiceNow. • Solid understanding of ITIL 4 principles and practices. • Strong communication skills with the ability to explain technical ...