1 to 25 of 1,050 ITSM Jobs in the UK

HALO ITSM Configuration Specialist – Contract Remote UK | 9 Months | Outside IR35 | ASAP HALO ITSM | Workflow Design | Workflow Configuration | ITSM | Business Analysis | API Integrations Are you an experienced HALO ITSM Configuration Specialist with strong hands-on experience designing and building workflows within HALO? We're looking for a HALO ITSM specialist … build the workflows yourself – owning delivery from discovery through to UAT and go-live. What You'll Be Doing Designing and configuring HALO ITSM workflows, ticket types, SLAs, custom fields, portal forms, approval processes and conditional routing, alongside requirements gathering, process mapping, testing and UAT. You'll also work with ...

ITSM Consultant Infotel UK is seeking an experienced ITSM (IT Service Management) Consultant to join our team. The successful candidate will work closely with clients to analyze, design, and implement ITSM frameworks, ensuring alignment with business objectives and improving overall IT service delivery. Key Responsibilities Assess client IT service management … processes and recommend improvements based on best practices. Develop and implement ITSM strategies, including configuration of ITSM tools such as ServiceNow, BMC Remedy, or similar platforms. Facilitate ITIL process design and adoption, including incident, problem, change, and asset management. Provide guidance on ITSM governance, metrics, and continuous improvement initiatives. Support ...

heart of everything Version 1 does. With a focus on supporting self-service and automation, we utilise the best digital capabilities of the ServiceNow ITSM tooling product to provide the very best Experience to our Customers. We are seeking an experienced and results-driven Level 1/Level 2 IT ...

governance principles. Knowledge of Microsoft 365 security & compliance capabilities. Basic understanding of Azure Active Directory/Entra ID identity and access concepts. Familiarity with ITSM/incident management processes. Understanding of regulatory compliance basics. How compliance and data protection teams use Purview outputs. Data sensitivity models and how they ...

role: We are seeking an experienced Project Manager to lead the implementation and adoption of ServiceNow Now Assist across IT Service Management (ITSM), IT Operations Management (ITOM), and Control Tower functions. You will be responsible for delivering AI-enabled transformation initiatives that enhance service delivery, streamline IT operations, improve operational … visibility, and drive efficiency across the enterprise. What you’ll do: Lead the end-to-end delivery of ServiceNow Now Assist across ITSM, ITOM and Control Tower functions, ensuring successful implementation, adoption and business outcomes. Partner with stakeholders, process owners and SMEs to identify, prioritise and deliver high value ...

operational resilience.Service Management Transformation – Support the design and delivery of service management transformation initiatives, including operating model improvements, process optimisation, governance enhancements and ITSM capability development.Service Assessments & Analysis – Contribute to service management, operational maturity, tooling and organisational assessments by gathering data, analysing findings and supporting the development of recommendations, improvement ...

regular updates through appropriate channels and the service management platform. Ticket Quality: Maintain accurate, detailed and high-quality written information within support tickets. IT Service Management Processes: Follow established Incident Management, Service Request Fulfilment, Change Management and Problem Management processes. ITIL and Service Quality: Work in line with the ITIL ...

with the following in a previous role: Running a managed service against contracted SLAs and KPIs, ideally with service credits at risk Working with ITSM tooling — incident, request, change, problem and knowledge management, and how SLA clocks and hold reasons actually behave Strong working knowledge of ITIL — certification expected Major ...

with the following in a previous role: Running a managed service against contracted SLAs and KPIs, ideally with service credits at risk Working with ITSM tooling — incident, request, change, problem and knowledge management, and how SLA clocks and hold reasons actually behave Strong working knowledge of ITIL — certification expected Major ...

Experience automating and integrating with Active Directory, Exchange Online, Azure AD/Entra ID, and related Microsoft technologies. Experience integrating SCORCH with ServiceNow, including ITSM workflows, automated ticket creation, request fulfilment, REST APIs, and OAuth-based integrations. Knowledge of Microsoft SCOM integration, alert processing, event management workflows, and monitoring tool ...

Experience automating and integrating with Active Directory, Exchange Online, Azure AD/Entra ID, and related Microsoft technologies. Experience integrating SCORCH with ServiceNow, including ITSM workflows, automated ticket creation, request fulfilment, REST APIs, and OAuth-based integrations. Knowledge of Microsoft SCOM integration, alert processing, event management workflows, and monitoring tool ...

Experience automating and integrating with Active Directory, Exchange Online, Azure AD/Entra ID, and related Microsoft technologies. Experience integrating SCORCH with ServiceNow, including ITSM workflows, automated ticket creation, request fulfilment, REST APIs, and OAuth-based integrations. Knowledge of Microsoft SCOM integration, alert processing, event management workflows, and monitoring tool ...

Skills and Experience: Proven experience in managing IT service delivery within the Defence sector or other highly regulated environments. Strong technical background in IT service management, with in-depth knowledge of frameworks such as ITIL. Excellent leadership and team management skills, with the ability to motivate and guide a team ...

initiatives, and pricing improvements.Service Management & Collaboration• Work closely with the wider Service Management team to support high-quality service delivery. Provide operational support across ITSM functions and contribute to cross-functional initiatives. Collaborate with IT, Finance, Security, Infrastructure, and external suppliers to ensure effective service and asset management.Governance & Compliance• Ensure ...

supplier IT environments. Strong understanding of SIAM principles, supplier governance, and the management of service requests across multiple suppliers and service towers. Knowledge of ITSM best practices, including Request Management, Incident Management, Service Level Management, and Supplier Management, with a good understanding of ITIL frameworks. Experience monitoring service request performance ...

device deployment processes. Escalate complex technical issues to 2nd and 3rd line support teams when appropriate. Maintain accurate records and documentation within the IT Service Management system. Assist with hardware builds, software installations, and routine maintenance activities. Contribute to continuous improvement initiatives and knowledge base development. Follow IT security policies ...

fundamentals and hybrid environments. TCP/IP, DNS, DHCP and networking fundamentals. Enterprise Wi-Fi and wireless networking. Firewalls, VPNs and remote access technologies. ITSM platforms, ticketing systems and RMM tools. Desirable Microsoft certifications (MS-102, MD-102, AZ-104 or equivalent). Experience working within a Managed Service Provider. ...

fundamentals and hybrid environments. TCP/IP, DNS, DHCP and networking fundamentals. Enterprise Wi-Fi and wireless networking. Firewalls, VPNs and remote access technologies. ITSM platforms, ticketing systems and RMM tools. Desirable Microsoft certifications (MS-102, MD-102, AZ-104 or equivalent). Experience working within a Managed Service Provider. ...

platforms.\Experience managing and maintaining CMDBs, configuration items (CIs), relationships, and data quality processes to ensure accurate and reliable configuration information. Strong knowledge of ITSM practices, including SACM, Change, Incident, Problem, Release, and Service Level Management, supported by a good understanding of ITIL best practices. Ability to analyse asset ...

identify trends, and drive continual improvement initiatives Experience facilitating Change Advisory Boards (CABs) and engaging with technical, operational, and business stakeholders Strong understanding of ITSM practices, particularly Change, Release, Incident, Problem, and Configuration Management Proven ability to challenge and influence suppliers to ensure changes are planned, documented, and implemented ...

performance data, identify trends, and drive continual improvement initiativesExperience facilitating Change Advisory Boards (CABs) and engaging with technical, operational, and business stakeholdersStrong understanding of ITSM practices, particularly Change, Release, Incident, Problem, and Configuration ManagementProven ability to challenge and influence suppliers to ensure changes are planned, documented, and implemented in accordance ...

support teams for resolution Adhere to customer’s and Computacenter’s Security Policies Administration 20% Participate in team and sector meetings Utilise the relevant ITSM tool suite to monitor progress of all incidents Ensure accurate completion of all incident records and associated paperwork Monitor and update the call management system ...

without close supervision in a fast‐paced environment. Technical Skills: Experience managing IT operations, projects, support teams, and service delivery performance. Familiarity with IT service management tools and best practices, including ServiceNow, Agile/DevOps methodologies, and project portfolio management. Understanding of AI-enabled workplace technologies and automation opportunities that ...

working within Agile, DevOps, or product-focused delivery teams. Experience using infrastructure monitoring and performance management platforms. Working knowledge of Jira, Confluence, and IT Service Management tooling. Experience managing platform certificates and secure communications across enterprise environments. Proven experience delivering platform upgrades, migrations, and transformation initiatives. Good understanding of hybrid ...

experienceExperience in Continual Service Improvement (CSI), Service Management, Service Governance, or Service Integration within complex multi-supplier IT environments.Strong understanding of SIAM principles, ITSM practices, and ITIL frameworks, particularly Continual Improvement, Incident, Problem, Change, Service Level, and Supplier Management.Experience identifying, prioritising, managing, and delivering service improvement initiatives, improvement plans ...