ITSM Jobs in the UK

1 to 25 of 730 ITSM Jobs in the UK

Sr Business Systems Analyst (ITSM)

Maidenhead, Berkshire, United Kingdom
dynaTrace software GmbH
Your role at Dynatrace The ITSM Service Manager will be responsible for collaborating with various team leads to understand their processes and define the workflows needed to be configured in the IT Service Management (ITSM) system. This role requires strong communication skills, a deep understanding of ITSM, and the ability … challenges, and requirements within the ITSM. Workflow Definition: Work with team managers to define and document workflows that need to be configured in the ITSM system. Process Improvement: Identify opportunities for process improvements and implement best practices to enhance efficiency and customer satisfaction within the ITSM. ITSM Configuration: Collaborate with … the ITSM Systems Manager and ITSM Admin team to ensure accurate configuration of workflows in the ITSM system. Training and Support: Provide training and support to team members on new workflows and ITSM processes. Reporting: Generate and analyze reports to monitor the effectiveness of workflows and identify areas for improvement. More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Sr Business Systems Analyst

Maidenhead, Berkshire, United Kingdom
dynaTrace software GmbH
Your role at Dynatrace The ITSM Service Manager will be responsible for collaborating with various team leads to understand their processes and define the workflows needed to be configured in the IT Service Management (ITSM) system. This role requires strong communication skills, a deep understanding of ITSM, and the ability … challenges, and requirements within the ITSM. Workflow Definition: Work with team managers to define and document workflows that need to be configured in the ITSM system. Process Improvement: Identify opportunities for process improvements and implement best practices to enhance efficiency and customer satisfaction within the ITSM. ITSM Configuration: Collaborate with … the ITSM Systems Manager and ITSM Admin team to ensure accurate configuration of workflows in the ITSM system. Training and Support: Provide training and support to team members on new workflows and ITSM processes. Reporting: Generate and analyze reports to monitor the effectiveness of workflows and identify areas for improvement. More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

ITSM Sales and Delivery Manager

united kingdom
BGTS
We are seeking a Technical Sales Professional specializing in IT Service Management (ITSM) solutions. This role requires a strong technical background with hands-on experience in ITSM delivery, coupled with the ability to articulate and sell complex technical solutions. While primarily focused on pre-sales, the role involves engaging with … to customer locations across regions and to our delivery centers in Turkey. Key Responsibilities: Sales and Solutioning: Identify customer needs and propose tailored ServiceNow ITSM solutions. Develop and deliver engaging product demonstrations that highlight ServiceNow’s capabilities. Translate technical ITSM solutions into clear business benefits for prospective clients. Client Engagement … and Technical Expertise: Leverage prior hands-on ITSM delivery experience to communicate effectively with both technical and non-technical stakeholders. Serve as a trusted advisor, guiding customers on best practices and industry trends in ITSM. Assist in crafting proposals that include appropriate service components, pricing, and implementation assumptions. Process and More ❯
Posted:

Application Development Analyst (Senior) - SQL Server & .NET

London, United Kingdom
Hybrid / WFH Options
Michael Page (UK)
party service providers Understanding of Core Service Management concepts - Incident & Problem Management, Change Management, Request Fulfilment etc. Experience of using ServiceNow and any other ITSM tools. Experience of Windows .Net Framework, including VB.Net, C#, ASP.Net Experience in Transact-SQL/MS SQL Server, Visual Studio 2015+ Proficiency in writing SQL More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Programme Manager (Delivery)

leatherhead, south east england, united kingdom
KBR
own transport). Experience of oversight of multi-component system integrated with other organisations. Familiarity with software development life cycle (SDLC), cloud technologies, and ITSM tools (e.g., ServiceNow, Jira, Azure DevOps). Experience in maintaining, monitoring and evolving OLAs (Operating Level Agreements) between service delivery teams. Good understanding of operational More ❯
Posted:

Application Support Manager

London, United Kingdom
Just Group plc
APIs , and SOAP architectures. Skilled in managing P1/P2 incidents , business impact analysis, root cause investigations, and change coordination. Strong grasp of IT service management practices; ITIL v4 certification or equivalent preferred. Proactive Monitoring : Hands-on experience with tools like Dynatrace , Azure Application Insights , or similar platforms. Ability to More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

IT Service Desk Analyst

Bolton, Greater Manchester, North West, United Kingdom
Hybrid / WFH Options
K3 Capital Group Plc
new technologies. Proficient in troubleshooting Windows operating system. Familiarity with M365, Active Directory, and basic networking concepts. Knowledge of remote desktop tools and IT Service Management tools. More ❯
Employment Type: Permanent, Work From Home
Salary: £28,000
Posted:

Application Service Desk Support Analyst

Glasgow City, Scotland, United Kingdom
Experis Scotland
processes. Ensure optimal use of business applications. Experience: Relevant certifications e.g: CompTIA A+, ITIL Foundation, Microsoft Office Specialist: Associate (Office 365). Experience with ITSM tool - Service Now. Background in application support, service desk, and/or maintenance teams Excellent customer service and communication skills. Strong analytical and problem-solving More ❯
Posted:

IT Operations Platforms and Security Lead

City, London, United Kingdom
Onyx-Conseil
endpoint security, and vulnerability management tools. • Networking & Infrastructure Security: Understanding of firewalls, VPNs, SD-WAN, DNS security, endpoint protection, and cloud security controls. • IT Service Management & Automation: Experience implementing ITIL-based service management, automating operational tasks, and optimising service delivery. Operational & Leadership Skills: • IT Operations & Service Continuity: Ability to ensure More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

IT Operations and Security Lead

London, United Kingdom
Jas Gujral
endpoint security, and vulnerability management tools. • Networking & Infrastructure Security: Understanding of firewalls, VPNs, SD-WAN, DNS security, endpoint protection, and cloud security controls. • IT Service Management & Automation: Experience implementing ITIL-based service management, automating operational tasks, and optimising service delivery. Operational & Leadership Skills: • IT Operations & Service Continuity: Ability to ensure More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

IT Support Technician

Stonehouse, Gloucestershire, South West, United Kingdom
Allan Webb
for our clients, delivering excellent customer service while troubleshooting and resolving technical issues. Additionally, you will: - Log and manage support tickets using our IT service management system - Escalate complex issues to the 2nd Line Support team when required - Document resolutions and create knowledge articles in line with ISO27001 standards - Produce More ❯
Employment Type: Permanent
Salary: £26,000
Posted:

IT Infrastructure Support Engineer

London
Nexus Jobs Limited
the incidents to the appropriate vendors. Incident management with the ticketing system (etc. ServiceNow). Skills/Knowledge: Technical Proven working experience in IT Service management operations Basic network knowledge (e.g. TCP/IP, proxy, firewall, switching, routing and WiFi) Basic operation system knowledge (e.g. Windows10, Windows server, Azure) Basic More ❯
Employment Type: Permanent
Salary: £35,000 - £45,000
Posted:

Senior IT Support Engineer

Horwich, Chorley, Lancashire, United Kingdom
Bowdon Associates Limited
3rd line technical support across our customer base via phone or email. Record and update all incidents and problems thoroughly through the company's ITSM system Take ownership of all support tickets whilst adhering to first response and fix SLAs as part of the support procedure Communicate effectively to ensure More ❯
Employment Type: Permanent
Salary: £30000 - £34000/annum Healthcare
Posted:

Senior Director - Operations and Reliability Engineering

Canary Wharf, Greater London, UK
Boston Consulting Group
operations, and service management while ensuring a secure, scalable, and efficient technology environment. This role is accountable for embedding and assuring IT Service Management (ITSM) processes across all teams, ensuring compliance with standardized frameworks and operational excellence. Key Responsibilities: Strategic Leadership & Transformation: * Define and execute a modern Reliability Engineering strategy … workload optimization. * Drive edge computing, containerized workloads, and high-performance computing strategies. * Implement AI-driven monitoring, self-healing automation, and full-stack observability. IT Service Management & Operational Excellence: * Mandate and assure the adoption of IT Service Management (ITSM) processes across all teams, ensuring standardized, efficient, and effective service delivery. * Establish More ❯
Employment Type: Full-time
Posted:

Senior Director - Operations and Reliability Engineering

City of London, Greater London, UK
Boston Consulting Group
operations, and service management while ensuring a secure, scalable, and efficient technology environment. This role is accountable for embedding and assuring IT Service Management (ITSM) processes across all teams, ensuring compliance with standardized frameworks and operational excellence. Key Responsibilities: Strategic Leadership & Transformation: * Define and execute a modern Reliability Engineering strategy … workload optimization. * Drive edge computing, containerized workloads, and high-performance computing strategies. * Implement AI-driven monitoring, self-healing automation, and full-stack observability. IT Service Management & Operational Excellence: * Mandate and assure the adoption of IT Service Management (ITSM) processes across all teams, ensuring standardized, efficient, and effective service delivery. * Establish More ❯
Employment Type: Full-time
Posted:

CMDB Specialist & Analyst

glasgow, central scotland, United Kingdom
Systal Technology Solutions
ensure compliance with existing IT Controls & Policies. Configuration Management –Defining the process for regularly auditing and maintaining the CMDB in its entirety. Support IT Service Management by providing accurate configuration data, which will supplement improvement actions. Lifecycle Management – Monitoring the lifecycle of IT Assets from acquisition to disposal. Maintenance and More ❯
Posted:

Head of Information Technology

Salisbury, England, United Kingdom
Hays
main functions. The first is Enterprise Architecture and Information Technology, which involves delivering IT services, including architecture and business analysis, IT project delivery, IT service management (and the IT service desk), infrastructure services, IT security, and innovation management. The second function is Data, Management Information (MI), and Reporting, which includes More ❯
Posted:

Application Packager (DV Cleared)

United Kingdom
DXC Technology Inc
Ability to create and run reports Awareness of Change and Release Management Excellent written and verbal communication skills with a genuine enthusiasm towards IT service management Excellent organisational skills and able to take a methodical approach Excellent customer service skills Strong and confident presentation skills Professional verbal and written communication More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Deputy Team Lead/Application Packager (DV Cleared)

City, Edinburgh, United Kingdom
DXC Technology Inc
Ability to create and run reports Awareness of Change and Release Management Excellent written and verbal communication skills with a genuine enthusiasm towards IT service management Excellent organisational skills and able to take a methodical approach Excellent customer service skills Strong and confident presentation skills Professional verbal and written communication More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

IT Service Manager (Change, Release & Transition) - energy & utilities

Euston, Suffolk, UK
Vallum Associates
ITIL-based Service Management (Change, Release & Transition) Proven experience managing complex IT changes and large-scale releases Familiarity with IBM tools, ServiceNow, or equivalent ITSM platforms Strong communication and stakeholder management skills Analytical mindset for risk assessment and problem-solving Desirable Experience Understanding of the UK electricity market and Ofgem More ❯
Posted:

IT Service Manager (Change, Release & Transition) - energy & utilities

Euston, England, United Kingdom
Vallum Associates
ITIL-based Service Management (Change, Release & Transition) Proven experience managing complex IT changes and large-scale releases Familiarity with IBM tools, ServiceNow, or equivalent ITSM platforms Strong communication and stakeholder management skills Analytical mindset for risk assessment and problem-solving Desirable Experience Understanding of the UK electricity market and Ofgem More ❯
Posted:

IT Service Manager (Change, Release & Transition) - energy & utilities

euston, east anglia, United Kingdom
Vallum Associates
ITIL-based Service Management (Change, Release & Transition) Proven experience managing complex IT changes and large-scale releases Familiarity with IBM tools, ServiceNow, or equivalent ITSM platforms Strong communication and stakeholder management skills Analytical mindset for risk assessment and problem-solving Desirable Experience Understanding of the UK electricity market and Ofgem More ❯
Posted:

IT Service Manager (Change, Release & Transition) - energy & utilities

Euston, south east england, United Kingdom
Vallum Associates
ITIL-based Service Management (Change, Release & Transition) Proven experience managing complex IT changes and large-scale releases Familiarity with IBM tools, ServiceNow, or equivalent ITSM platforms Strong communication and stakeholder management skills Analytical mindset for risk assessment and problem-solving Desirable Experience Understanding of the UK electricity market and Ofgem More ❯
Posted:

IT Service Desk Team Lead

Isle of Man, United Kingdom
Orchard Recruitment Ltd
leading an IT service desk or technical support team Strong problem solving and technical expertise in IT systems, networks and troubleshooting including knowledge of ITSM (e.g. Incident, Problem, Change) Experience in Microsoft 365, Windows, AD/Azure AD, and endpoint tools A calm, customer-first approach with excellent communication, interpersonal More ❯
Employment Type: Permanent
Salary: GBP 38,000 - 44,000 Annual
Posted:

IT Service Desk Team Lead

Douglas, Isle of Man, United Kingdom
Orchard Recruitment Ltd
leading an IT service desk or technical support team Strong problem solving and technical expertise in IT systems, networks and troubleshooting including knowledge of ITSM (e.g. Incident, Problem, Change) Experience in Microsoft 365, Windows, AD/Azure AD, and endpoint tools A calm, customer-first approach with excellent communication, interpersonal More ❯
Employment Type: Permanent
Salary: £38000 - £44000/annum Excellent benefits package
Posted:
ITSM
10th Percentile
£26,075
25th Percentile
£32,438
Median
£45,000
75th Percentile
£65,000
90th Percentile
£87,500