1 to 25 of 423 ITSM Jobs

IT Service Desk Analyst to join our Service Desk. This presents an excellent career development opportunity to join an experienced team. You will provide exceptional IT support to internal colleagues, prioritising the delivery of the best client experience. As the first point of contact for all incidents and service requests … stakeholders to aid IT support and the delivery of high standards of service Actively seek to learn about Hargreaves Lansdown services and systems. Understanding functionality and impacts to aid with better incident management Create and update Knowledge Items and relevant documentation for effective incident and request management Foster a welcoming … for the community About you Experience working on a Service Desk Excellent communication skills, both written and verbal, together with polite telephone manner Friendly and approachable with good customer service skills and able to communicate with colleagues who have varying IT knowledge Excellent troubleshooting and investigation skills Able to work more »

We have an exciting opportunity for a Service Desk Analyst to join our IT team, within our Fenwick Newcastle office. What’s in it for you? 33 Days Annual Leave (which includes 8 bank holidays) and a buying holiday benefits scheme in which you are eligible to buy a further … our IT Service Desk Analyst role… The Service Desk team are critical in providing the business with 1st Line support to all back-office users across the UK. Working as a team, you’ll ensure all incidents and service requests are logged correctly in the IT service management tool, following more »

and development of the service including: the resolution of support cases, live service monitoring and maintenance, new service provision and continuous improvement projects. You will provide high quality operational and technical support to customers and will be responsible for availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity … Engineer with operational support and project delivery experience to provide L3/L4 analytical incident management and resolution alongside project-based deliverables across a large, expanding customer base to ensure quality service delivery and Service Level Agreement compliancy. What you will be doing: Enjoy working with a collaborative team of … Infrastructure Service Azure Backups Azure Compute (IAAS VMs) Azure Migrate Azure Monitor and Log Analytics Azure Networking Azure Site Recovery (ASR) Azure Storage ARM Templates (JSON) Microsoft Defender for Cloud and Endpoint In-depth knowledge of a scripting language (PowerShell, Bash, Azure Cli) Experience with helpdesk IT Service Management Tools more »

of the role The IT Service Desk is the front line for the IT Division. They are the ambassadors for the team and THE key point of contact. The purpose of the job is to deliver great service consistently in every interaction with the IT Service Desk. This role requires … Provide outstanding customer service to all customers and ensure they receive an amazing experience in every contact with the IT Service Desk. Deal with inbound calls and emails from customers with technical issues and requests in a timely manner, capturing detailed information into the IT Service Management tool for each more »

a variety of projects and services that aim to deliver and continually evolve secure mobile services for our customers. About the role As the Service Desk Analyst at Amiosec, you will be the 1st point of contact for our customers across multiple services, providing secure, professional and friendly customer support … second line incident management support for customer issues. Fulfilling service requests such as information requests or new hardware requests. Hardware provisioning activities. Lead the Major Incident Management Process. Support the Problem Management Process. Creating and updating process documentation and user guides. Creating & delivering training to the service desk analysts. Involvement … Providing updates around any service or customer issues for problem management. Please note - Due to the nature of our work, all candidates will be required to obtain and maintain UK security clearance (DV) About you Essential Criteria: Minimum 2 years experience working on a Service Desk Excellent communication skills Experience more »

IT Infrastructure Engineer Our Client is a Global organisation with offices in the City of London. They are now looking to recruit an IT infrastructure system support and maintenance Engineer with at least 5 years experience in 1 st to 3 rd level experience in support. You … will be working with users using Japanese and English, working closely with related parties to ensure a coordinated approach to IT infrastructure support and projects. IT Infrastructure Engineer IT Infrastructure related project Communicate and coordinate with the person in charge of the project in HQ (in Japanese) Communicate and coordinate … nd/3 rd line support for IT infrastructure related enquiries and incidents. Escalate the incidents to the appropriate vendors. Incident management with the ticketing system (etc. ServiceNow). Skills/Knowledge: Technical Proven working experience in IT Service management operations Basic network knowledge (e.g. TCP/IP, proxy, firewall more »

Job Description IT Infrastructure Engineer Our Client is a Global organisation with offices in the City of London. They are now looking to recruit an IT infrastructure system support and maintenance Engineer with at least 5 years experience in 1 st to 3 rd level experience in support. You … will be working with users using Japanese and English, working closely with related parties to ensure a coordinated approach to IT infrastructure support and projects. IT Infrastructure Engineer IT Infrastructure related project Communicate and coordinate with the person in charge of the project in HQ (in Japanese) Communicate and coordinate … nd/3 rd line support for IT infrastructure related enquiries and incidents. Escalate the incidents to the appropriate vendors. Incident management with the ticketing system (etc. ServiceNow). Skills/Knowledge: Technical Proven working experience in IT Service management operations Basic network knowledge (e.g. TCP/IP, proxy, firewall more »

you will lead the strong team of Product Managers, with focus on a wide portfolio of globally recognised products (ex. PRINCE2, PRINCE2 Agile, Scrum, Management of Risk (MoR), Managing Successful Program (MSP), and many more). He/She will work with internal and external teams for the optimization and … for: 10+ years of Senior Managerial/Director experience in product management experience in e-learning industry 3+ managerial experience particularly in the area of Project, Program and Portfolio as well as Agile Management Bachelor’s degree in IT, business or marketing, ideally MBA Strong business/commercial acumen Exceptional … of-the-art assessment technology, PeopleCert enables professionals to boost their careers and realize their life ambitions. It owns the IP of the world's most popular methodologies in IT Service Management (ITIL) and Project Management (PRINCE2), that are currently used by over 50.000 corporate organisations and 800 government departments more »

Service Delivery Analyst - Aberdeen We have an excellent opportunity for a highly motivated and skilled Service Delivery Analyst to join our team in Aberdeen. The Service Delivery Analyst will be responsible for service level reporting of both incident and requests across the estate to ensure adherence to the appropriate SLA … and implement Service Management processes and procedures which align to the ITIL framework Work with colleagues across the business to ensure operational governance, standards and compliance for service delivery is aligned where feasible Support the governance of and evergreening of the configuration management database (CMDB) and asset management information covering … to bring Working experience of IT and Change, Problem and Incident Management ITIL certification, ideally to an advanced level Solid experience of analysing information, identifying trends and patterns and preparing reports and flow Exceptional Customer Service skills ServiceNow experience preferable, but not essential Strong IT operations acumen, including cross-domain more »

Searching for a well-rounded IT professional with excellent technical knowledge and customer service. Working for a manufacturing company you will lead and oversee the day-to-day support of around 100 users, you will have 1 team member who will be a direct report to yourself, so any TL … Responsible for IT activities of the facility, including operations and maintenance of production IT systems in coordination with the Regional and the Corporate IT&S organisation. In charge of securing data integrity, reliability, and availability at the facility In charge of reporting IT KPIs to local management team Provide enhancements … on appropriate methods and means to carry out their tasks. Windows 10 - Windows Server - SYSPRO - Networking - Microsoft Office Good Knowledge of ITIL and IT Service Management Frameworks Good Knowledge of general IT topics: Infrastructure, applications, project management, financial Good Knowledge of Information Security Strong analytical, presentation, communication, and interpersonal skills more »

timely technical support and exceptional customer service to our clients. You will ensure that incidents and service requests are dealt with, within SLA. You will have a proven track record of delivering service excellence and understanding the customer. We operate a ‘shift left’ service, which means you will interact directly … Provide guidance and advice to customers on IT-related matters. Maintain a high level of customer satisfaction by managing customer expectations and ensuring prompt issue resolution. Incident and problem management: Manage and prioritise incidents and service requests in accordance with defined service level agreements (SLAs). Analyse incidents and identify … support. Strong customer service skills with the ability to empathise and communicate effectively with customers. Solid understanding of IT infrastructure, including hardware, software, and networking concepts. Proficiency in troubleshooting desktops, laptops, operating systems (Windows, macOS), and common business applications. Familiarity with ITIL framework and IT service management principles. Excellent problem more »

role, you will play a crucial part in maintaining a high standard of client care as they expand service delivery capabilities. This position is ideal for an accomplished 2nd Line IT Support Engineer - Remote who is ready to take the next step in their career. Client Details Our client is … in a month. If you think our 2nd Line IT Support Engineer - Remote role suits you, hit the apply button Description The key responsibilities are; Attend to any incident, issue, or request tickets that has been logged via the Service Desk. On board new hires and off board employees. Troubleshooting … hours at work when needed.Profile To be successful in this 2nd Line IT Support Engineer - Remote role, you'll: Experience working in a 2nd Line IT support role (Preferably 3 years) Proficiency of using an IT Service Management Toolset. Excellent communication abilities, with the capacity to explain technical solutions clearly more »

This is an exciting time to join Cambridge University Press and Assessment as we transform our core IT systems to achieve our ambitious goal of delivering qualifications to 100 million learners worldwide. Your critical role will be to ensure our hard working teams based in Cambridge, the rest of the … and service requests and acting on own initiative to ensure customer needs are fully met. Monitoring, creating and publishing KPIs on key SMEs areas. Liaising with multiple resolver groups, third parties and managers in order to ensure effective customer service delivery. Providing support for the customer-facing IT helpdesk pITstop … in a time of heightened need, which impacts on organisational reputation. Qualifications: Desirable ITILv3 Foundation Desirable IT qualification, Microsoft, A+ etc.. Desirable NVQ or A level or higher educational qualification Skills: Excellent time management skills Expertise with Desktop Services technologies Expertise with End User computing solutions and applications Excellent analytical more »

This is an exciting time to join Cambridge University Press and Assessment as we transform our core IT systems to achieve our ambitious goal of delivering qualifications to 100 million learners worldwide. Your critical role will be to ensure our hard working teams based in Cambridge, the rest of the … and service requests and acting on own initiative to ensure customer needs are fully met. Monitoring, creating and publishing KPIs on key SMEs areas. Liaising with multiple resolver groups, third parties and managers in order to ensure effective customer service delivery. Providing support for the customer-facing IT helpdesk pITstop … in a time of heightened need, which impacts on organisational reputation. Qualifications: Desirable ITILv3 Foundation Desirable IT qualification, Microsoft, A+ etc.. Desirable NVQ or A level or higher educational qualification Skills: Excellent time management skills Expertise with Desktop Services technologies Expertise with End User computing solutions and applications Excellent analytical more »

and troubleshooting? If you’ve answered yes, you could be the right person to join the IT Operations team in our Kings Hill office, ME19 4UA. What you can expect as a Desktop Service Engineer Shift patterns between the hours of 8am to 6pm Monday to Friday available Permanent … 1st, 2nd and 3rd line support both remote and desk-side across the Cabot group. Part of your role is ensuring that incidents and service requests are responded to promptly, and you will gain exposure to software such as: Windows 10, IGEL, Citrix, Microsoft Active Directory, Office 365, Teams, Azure … support for end-user desktops, laptops, and peripherals, including software installation, hardware upgrades, and troubleshooting. Ensuring that all relevant information is captured in our ITSM Tool and the affected customer is kept informed on the progress of their ticket. Be the on-site point of contact for all IT related more »

across the region through regular engagement. * Manage Service Catalogues with the Operations/Service Desk Team * You will have the opportunity to own the delivery of Digital Workplace Technologies which significantly impact the enhancement of the End Users * Contribute to the creation, management, and awareness of a centralised repository of … influencing how IT can contribute to sustainability. What you will bring: * 5 years experience working with and managing End User Technology within IT * A strong understanding of Digital Workplace Technologies * Windows 11 * MacOSx * Jampf * Apple iOS * M365 Suite * Collaboration Peripherals - Crestron, Logitech, MS Teams Rooms * Audio Visual Management * Microsoft InTune … Print Management * Teams Telephony * Strong analytical and reporting skills to demonstrate and dashboard security posture and overall health of end user device estate. * Troubleshoot L3 Microsoft 365 issues for SharePoint, OneDrive, Teams * Ability to manage Test Plans for new Device/OS upgrades. * Experience with IT Service Management frameworks (ITIL more »

timely manner to staff, customers and service suppliers. This includes escalations to management, call-out of maintenance engineers and customer escalation as detailed in the escalation procedures. Liaison with various service providers and external parties, providing a technical co-ordination role in service impacting situations and other emergencies. Responsible for … transmitter cover in the event of breakdowns occurring at remote sites, under agreed procedures. Assisting in the project management of service launches, or changes. To be a part of the Line Management for a team of MCR Operators and responsibility for the overall performance of the team. Conduct regular performance … work constructively with internal teams. Strong time-management skills. Desire to progress career within the company and build on learned skills and abilities Essential Qualifications/Experience At least 3 years management experience in an operational environment (Broadcast, Telecommunications, IT Service Management) Demonstrable through knowledge - Broadcast workflows and distribution of more »

timely manner to staff, customers and service suppliers. This includes escalations to management, call-out of maintenance engineers and customer escalation as detailed in the escalation procedures. Liaison with various service providers and external parties, providing a technical co-ordination role in service impacting situations and other emergencies. Responsible for … transmitter cover in the event of breakdowns occurring at remote sites, under agreed procedures. Assisting in the project management of service launches, or changes. To be a part of the Line Management for a team of MCR Operators and responsibility for the overall performance of the team. Conduct regular performance … work constructively with internal teams. Strong time-management skills. Desire to progress career within the company and build on learned skills and abilities Essential Qualifications/Experience At least 3 years management experience in an operational environment (Broadcast, Telecommunications, IT Service Management) Demonstrable through knowledge - Broadcast workflows and distribution of more »

as well as performing routine maintenance, service requests, projects and other IT functions. Day to day we'll trust you to: Resolve all incident, problem and request tickets that are logged through the Service Desk. Onboard new starters and offboard leavers, from an IT perspective. Onsite and remote laptop/… line escalation. Highlight possible service improvements. Provide out of hours support including participation in an on-call/stand-by rota. Work overtime when required. You'll need to have: Experience working in a second line support role. Experience of using an IT Service Management Toolset. Strong communication skills, with more »

that may impact the service being offered to the client to ensure resolution within agree timescales Role Objectives Asset Configuration Management Delivery of services provided in accordance with performance requirements and in line with resolution times against KPIs and SLAs Provide appropriate responses to incidents, service requests and change requests … delivery of IT Voice and Data Infrastructure, develop effective working relationships with vendors, client and departmental technical groups to ensure all shared responsibilities are understood among all supporting technical personnel. Establish manage and maintain successful relationship with third part service providers. To continually seek ways to improve service provided to … priorities and competing workloads, Operational management, Coaching & mentoring, Procurement, Critical thinking, Problem solving, Attention to detail, Technical & report writing, Meeting management and facilitation, Excellent communication and customer interaction skills, Flexible in approach to working hours and tasks • A working knowledge of IT service management principles (i.e. ITIL v4) and familiarity more »

proficiency in JavaScript, HTML, CSS, and other web technologies. Experience with ServiceNow modules such as Incident Management, Change Management, Problem Management, Service Catalog, etc. Knowledge of ITIL best practices and experience implementing ITSM processes. Excellent problem-solving and analytical skills with a keen attention to detail. Strong communication skills, both more »

proficiency in JavaScript, HTML, CSS, and other web technologies. Experience with ServiceNow modules such as Incident Management, Change Management, Problem Management, Service Catalog, etc. Knowledge of ITIL best practices and experience implementing ITSM processes. Excellent problem-solving and analytical skills with a keen attention to detail. Strong communication skills, both more »

Relationships that go Beyond the Contract. Through the years, HCL has won many vital European contracts, putting it at the highest of the ECU Service providers list. HCLTech is a leading IT services provider with employee base of 2700+ in the UK. Our customers are spread across industries with several … users · Route problems to internal 2nd and 3rd level IT support staff. · Coordinate and manage relationships with vendors and support staff that provide hardware/software/network problem resolution. · Administer and provide User account provisioning. · Use the Incident Management System to document and manage problems and work requests and … going training and departmental development · Routine maintenance updates with other IT staff and business units · Provide all required documentation including standards, configurations and diagrams · Provide knowledge transfer of Service Desk operations Technical Requirements · Phone support experience necessary. · Technical Service desk or technical call center experience is necessary. · Disciplined, systematic problem more »

the Whistl team as a 1st Line Support Analyst and become an integral part of our dynamic IT Service Desk based in Marlow. If you're driven by a passion for IT, innovation, and exceeding customer expectations, we invite you to make a difference at Whistl. Apply today and be … all end-users, core responsibilities are but are not limited to: Answer all calls to the IT helpdesk number Triage all tickets logged to the IT helpdesk via phone, portal, desk visits and ITSM chat Resolve 1st Line tickets as applicable and assign 2nd/3rd line teams (internal/ more »

IT Support Technician Great opportunity for an IT Support Technician to join a nationally recognised construction company who have created some of the most Iconic buildings in the UK. They offer a top environment for tech development and progression and you will work in an established IT team of … account creations, access modifications, and equipment setups. Ensure requests are completed within established service level agreements (SLAs) and maintain accurate records of request status and fulfilment. Analyse recurring incidents and identify underlying problems. Contribute to problem management processes by documenting known errors and solutions. Windows 10, Windows Server, Azure, M … an IT Service Desk Analyst or in a similar role, providing technical support to end-users. Solid understanding of IT service desk principles, incident management, and request fulfilment processes. Proficiency in troubleshooting and resolving technical issues related to hardware, software, networking, and operating systems. Familiarity with IT service management frameworks more »