1 to 25 of 1,106 ITSM Jobs in the UK

HALO ITSM Configuration Specialist – Contract Remote UK | 9 Months | Outside IR35 | ASAP HALO ITSM | Workflow Design | Workflow Configuration | ITSM | Business Analysis | API Integrations Are you an experienced HALO ITSM Configuration Specialist with strong hands-on experience designing and building workflows within HALO? We're looking for a HALO ITSM specialist … build the workflows yourself – owning delivery from discovery through to UAT and go-live. What You'll Be Doing Designing and configuring HALO ITSM workflows, ticket types, SLAs, custom fields, portal forms, approval processes and conditional routing, alongside requirements gathering, process mapping, testing and UAT. You'll also work with ...

ITSM Consultant Infotel UK is seeking an experienced ITSM (IT Service Management) Consultant to join our team. The successful candidate will work closely with clients to analyze, design, and implement ITSM frameworks, ensuring alignment with business objectives and improving overall IT service delivery. Key Responsibilities Assess client IT service management … processes and recommend improvements based on best practices. Develop and implement ITSM strategies, including configuration of ITSM tools such as ServiceNow, BMC Remedy, or similar platforms. Facilitate ITIL process design and adoption, including incident, problem, change, and asset management. Provide guidance on ITSM governance, metrics, and continuous improvement initiatives. Support ...

heart of everything Version 1 does. With a focus on supporting self-service and automation, we utilise the best digital capabilities of the ServiceNow ITSM tooling product to provide the very best Experience to our Customers. We are seeking an experienced and results-driven Level 1/Level 2 IT ...

hybrid environments (e.g. on-premise, cloud, SaaS).* Familiarity with Microsoft 365, AWS, and business platforms such as Dynamics or Power Platform.* Exposure to ITSM tools (e.g. JIRA, ServiceNow) and workflow automation (e.g. Power Automate).* Understanding of enterprise IT services such as Active Directory, Exchange, PKI, and monitoring tools. ...

governance principles. Knowledge of Microsoft 365 security & compliance capabilities. Basic understanding of Azure Active Directory/Entra ID identity and access concepts. Familiarity with ITSM/incident management processes. Understanding of regulatory compliance basics. How compliance and data protection teams use Purview outputs. Data sensitivity models and how they ...

regular updates through appropriate channels and the service management platform. Ticket Quality: Maintain accurate, detailed and high-quality written information within support tickets. IT Service Management Processes: Follow established Incident Management, Service Request Fulfilment, Change Management and Problem Management processes. ITIL and Service Quality: Work in line with the ITIL ...

knowledge across firewalls, Wi-Fi, TCP/IP, DNS, DHCP, and experience implementing internet and email filtering solutions. Experience working with ITIL frameworks and ITSM tools to deliver high-quality support services. Proven ability to work autonomously, manage competing priorities, and take ownership of complex technical issues. Excellent troubleshooting, analytical ...

Experience automating and integrating with Active Directory, Exchange Online, Azure AD/Entra ID, and related Microsoft technologies. Experience integrating SCORCH with ServiceNow, including ITSM workflows, automated ticket creation, request fulfilment, REST APIs, and OAuth-based integrations. Knowledge of Microsoft SCOM integration, alert processing, event management workflows, and monitoring tool ...

Experience automating and integrating with Active Directory, Exchange Online, Azure AD/Entra ID, and related Microsoft technologies. Experience integrating SCORCH with ServiceNow, including ITSM workflows, automated ticket creation, request fulfilment, REST APIs, and OAuth-based integrations. Knowledge of Microsoft SCOM integration, alert processing, event management workflows, and monitoring tool ...

Experience automating and integrating with Active Directory, Exchange Online, Azure AD/Entra ID, and related Microsoft technologies. Experience integrating SCORCH with ServiceNow, including ITSM workflows, automated ticket creation, request fulfilment, REST APIs, and OAuth-based integrations. Knowledge of Microsoft SCOM integration, alert processing, event management workflows, and monitoring tool ...

operational resilience.Service Management Transformation – Support the design and delivery of service management transformation initiatives, including operating model improvements, process optimisation, governance enhancements and ITSM capability development.Service Assessments & Analysis – Contribute to service management, operational maturity, tooling and organisational assessments by gathering data, analysing findings and supporting the development of recommendations, improvement ...

contribute to the enhancement of Service Desk processes. Ensure all incidents, requests, and technical activities are accurately recorded within the IT Service Management (ITSM) system. Maintain high levels of customer service while managing competing priorities in a fast-paced technical environment. Keep technical knowledge current by maintaining awareness of emerging … problem management activities. Strong leadership, mentoring, and coaching skills with the ability to support and develop technical colleagues. Experience using IT Service Management (ITSM) platforms such as Halo, ServiceNow, Ivanti, or equivalent. Excellent analytical, troubleshooting, and problem-solving skills. Strong communication and stakeholder management skills with the ability to explain ...

endpoint security, and vulnerability management tools. Networking & Infrastructure Security: Understanding of firewalls, VPNs, SD-WAN, DNS security, endpoint protection, and cloud security controls. IT Service Management & Automation: Experience implementing ITIL-based service management, automating operational tasks, and optimising service delivery. Operational & Leadership Skills: IT Operations & Service Continuity: Ability to ensure ...

industry certifications or training. For instance, Microsoft certifications(such as for Intune/Endpoint Administration or Azure Administration) or an ITIL Foundationcertification for IT service management processes can be a plus. Any formal training on GDS systems or travel booking software would also be beneficial. Additional Technical Skills:Exposure ...

fundamentals and hybrid environments. TCP/IP, DNS, DHCP and networking fundamentals. Enterprise Wi-Fi and wireless networking. Firewalls, VPNs and remote access technologies. ITSM platforms, ticketing systems and RMM tools. Desirable Microsoft certifications (MS-102, MD-102, AZ-104 or equivalent). Experience working within a Managed Service Provider. ...

fundamentals and hybrid environments. TCP/IP, DNS, DHCP and networking fundamentals. Enterprise Wi-Fi and wireless networking. Firewalls, VPNs and remote access technologies. ITSM platforms, ticketing systems and RMM tools. Desirable Microsoft certifications (MS-102, MD-102, AZ-104 or equivalent). Experience working within a Managed Service Provider. ...

support teams for resolution Adhere to customer’s and Computacenter’s Security Policies Administration 20% Participate in team and sector meetings Utilise the relevant ITSM tool suite to monitor progress of all incidents Ensure accurate completion of all incident records and associated paperwork Monitor and update the call management system ...

services. Experience supporting Windows endpoint environments, including Intune and/or Configuration Manager. A structured, methodical approach to troubleshooting and incident resolution. Familiarity with ITSM tools such as ServiceNow, including accurate ticket and change management. Understanding of ITIL practices, particularly Incident, Change and Problem Management. Clear written and verbal communication ...

services. Experience supporting Windows endpoint environments, including Intune and/or Configuration Manager. A structured, methodical approach to troubleshooting and incident resolution. Familiarity with ITSM tools such as ServiceNow, including accurate ticket and change management. Understanding of ITIL practices, particularly Incident, Change and Problem Management. Clear written and verbal communication ...

support teams for resolution Adhere to customer’s and Computacenter’s Security Policies Administration 20% Participate in team and sector meetings Utilise the relevant ITSM tool suite to monitor progress of all incidents Ensure accurate completion of all incident records and associated paperwork Monitor and update the call management system ...

Timescale Risk Analysis. Organisational definition and management. Project Management methodologies such as Agile, Scaled Agile and Waterfall. Tools such as MS Project. IT service management approaches such as ITIL v4. THE PERSON Experience of Project Management in Defence & Security and/or other Government Departments. Degree (or equivalent ...

working within Agile, DevOps, or product-focused delivery teams. Experience using infrastructure monitoring and performance management platforms. Working knowledge of Jira, Confluence, and IT Service Management tooling. Experience managing platform certificates and secure communications across enterprise environments. Proven experience delivering platform upgrades, migrations, and transformation initiatives. Good understanding of hybrid ...

Skills and Experience: Proven experience in managing IT service delivery within the Defence sector or other highly regulated environments. Strong technical background in IT service management, with in-depth knowledge of frameworks such as ITIL. Excellent leadership and team management skills, with the ability to motivate and guide a team ...

initiatives, and pricing improvements.Service Management & Collaboration• Work closely with the wider Service Management team to support high-quality service delivery. Provide operational support across ITSM functions and contribute to cross-functional initiatives. Collaborate with IT, Finance, Security, Infrastructure, and external suppliers to ensure effective service and asset management.Governance & Compliance• Ensure ...

supplier IT environments. Strong understanding of SIAM principles, supplier governance, and the management of service requests across multiple suppliers and service towers. Knowledge of ITSM best practices, including Request Management, Incident Management, Service Level Management, and Supplier Management, with a good understanding of ITIL frameworks. Experience monitoring service request performance ...