1 to 25 of 772 ITSM Jobs in the UK

Consultant Position Description At CGI, we're helping organisations transform the way they deliver technology services by creating modern, resilient and customer-focused IT service management capabilities. As a Senior IT Service Management (ITSM) Consultant, you'll work with leading public and private sector clients to shape future operating models … client sites as required. Your future duties and responsibilities In this role, you will work closely with clients to assess, design and improve IT service management capabilities across the full service lifecycle. You'll apply your operational expertise to deliver practical, outcome-focused recommendations, helping organisations modernise their service management ...

hybrid environments (e.g. on-premise, cloud, SaaS). Familiarity with Microsoft 365, AWS, and business platforms such as Dynamics or Power Platform. Exposure to ITSM tools (e.g. JIRA, ServiceNow) and workflow automation (e.g. Power Automate). Understanding of enterprise IT services such as Active Directory, Exchange, PKI, and monitoring tools. ...

Demonstrable background delivering 1st/2nd-line support in an IT Service Desk or End User Services environment, including hands-on experience using modern ITSM tools (e.g., Jira Service Management, ServiceNow). Core Systems, SaaS & Identity Knowledge : Experience managing user accounts and administration across Google Workspace or Microsoft 365, identity ...

Practical experience working within an ITIL-aligned support model (Incident, Change, Problem). Strong troubleshooting capability, with a structured and methodical approach. Experience using ITSM tooling such as ServiceNow. Ability to manage workload effectively in a shared services, multi-customer environment. Clear and concise communication skills, both written and verbal. ...

Practical experience working within an ITIL-aligned support model (Incident, Change, Problem). Strong troubleshooting capability, with a structured and methodical approach. Experience using ITSM tooling such as ServiceNow. Ability to manage workload effectively in a shared services, multi-customer environment. Clear and concise communication skills, both written and verbal. ...

Proven experience leading strategic security initiatives and process automation in large-scale environmentsEDUCATION/QUALIFICATIONS/TECHNICAL COMPETENCIES**Highly Desirable*** ITIL 4* Proficient in ITSM tools (Extensive experience of ServiceNow, Jira Service Management)* Knowledge of: + Ivanti LANDesk, Qualys, Splunk + Windows Server/Desktop, RHEL/OEL Linux + ...

operational resilience. Service Management Transformation – Support the design and delivery of service management transformation initiatives, including operating model improvements, process optimisation, governance enhancements and ITSM capability development. Service Assessments & Analysis – Contribute to service management, operational maturity, tooling and organisational assessments by gathering data, analysing findings and supporting the development ...

helpful response at all times. Log, manage and progress incidents and service requests through to resolution using appropriate ticketing or IT Service Management (ITSM) tools. Troubleshoot and resolve first-line technical issues wherever possible, following established procedures and guidelines. Escalate more complex or high-impact issues promptly to the appropriate … Service Desk, IT Support, Helpdesk or Technical Support role, ideally within an enterprise environment. experience using ticketing systems or IT Service Management (ITSM) tools to log, track and resolve incidents and service requests. Strong customer service skills, with the ability to communicate clearly and professionally with users at all levels. ...

Skills and Experience: Proven experience in managing IT service delivery within the Defence sector or other highly regulated environments. Strong technical background in IT service management, with in-depth knowledge of frameworks such as ITIL. Excellent leadership and team management skills, with the ability to motivate and guide a team ...

initiatives, and pricing improvements.Service Management & Collaboration• Work closely with the wider Service Management team to support high-quality service delivery. • Provide operational support across ITSM functions and contribute to cross-functional initiatives. • Collaborate with IT, Finance, Security, Infrastructure, and external suppliers to ensure effective service and asset management.Governance & Compliance• Ensure ...

macOS, and Linux (Microsoft Entra ID/Azure AD, Intune, JAMF, Microsoft 365, and endpoint security tooling). Strong service management discipline: SLA ownership, ITSM process design, and experience running a ticketing platform (Jira Service Management or equivalent). Track record of building metrics-driven support operations and reporting outcomes ...

endpoint security, and vulnerability management tools. Networking & Infrastructure Security: Understanding of firewalls, VPNs, SD-WAN, DNS security, endpoint protection, and cloud security controls. IT Service Management & Automation: Experience implementing ITIL-based service management, automating operational tasks, and optimising service delivery. Operational & Leadership Skills IT Operations & Service Continuity: Ability to ensure ...

endpoint security, and vulnerability management tools. Networking & Infrastructure Security: Understanding of firewalls, VPNs, SD-WAN, DNS security, endpoint protection, and cloud security controls. IT Service Management & Automation: Experience implementing ITIL-based service management, automating operational tasks, and optimising service delivery. Operational & Leadership Skills:IT Operations & Service Continuity: Ability to ensure ...

patterns, inefficiencies, and automation opportunities. Exceptional communication and presentation skills covering both technical and business concepts Strong stakeholder management and communication skills Experience with ITSM platforms such as ServiceNow, Jira Service Management, or BMC Remedy. Familiarity with current digital workplace trends, e.g. cloud journeys, productivity solutions and tools, employee experience ...

without close supervision in a fast‐paced environment. Technical Skills: Experience managing IT operations, projects, support teams, and service delivery performance. Familiarity with IT service management tools and best practices, including ServiceNow, Agile/DevOps methodologies, and project portfolio management. Understanding of AI-enabled workplace technologies and automation opportunities that ...

initiative and without close supervision in a fast-paced environment.Technical Skills: Experience managing IT operations, projects, support teams, and service delivery performance.Familiarity with IT service management tools and best practices, including ServiceNow, Agile/DevOps methodologies, and project portfolio management.Understanding of AI-enabled workplace technologies and automation opportunities that ...

enterprise server and workstation estates. Experience with vulnerability-management and compliance frameworks such as CIS, NIST or DISA STIG. Experience integrating Tanium with ServiceNow, ITSM, CMDB, SIEM, identity or reporting platforms. Experience working in operational technology, manufacturing, healthcare, public-sector, defence or other highly controlled environments. Understanding of virtualisation ...

This is an excellent opportunity for someone who enjoys solving technical issues, delivering exceptional customer service, and working within a structured IT Service Management (ITSM) environment. This is a hybrid role requiring the successful candidate to work 2–3 days per week from our client's office in Bristol , with … fast-paced environment and delivering an outstanding customer experience. You'll have strong technical troubleshooting skills and understand the importance of following IT Service Management best practices. Essential Skills & Experience Strong understanding of ITIL principles (ITIL v4 Foundation certification or equivalent experience is essential). Previous experience working within ...

SOAP integrations MID Server configuration CSDM (Common Service Data Model) Desirable Experience Experience with one or more of the following would be highly advantageous: ITSM ITOM Visibility ITOM Health ITOM Cloud Management Performance Analytics Predictive Intelligence Service Portal App Engine AppDynamics integrations Cloud Discovery (AWS, Azure or GCP) Kubernetes ...

AWS.* Experience working with SaaS platforms and enterprise IT environments.* Good understanding of ITIL practices, including Incident, Request, and Change Management, with exposure to ITSM platforms such as ServiceNow beneficial.* Ability to translate business requirements into practical technical and service delivery outcomes.* Excellent communication and stakeholder management skills, with ...

through effective troubleshooting and diagnosis Deliver support via service tickets, walk-up requests, email and telephone Manage incidents and service requests through the Halo ITSM platform Install, configure and support Windows devices, peripherals and classroom technology Administer Microsoft 365 services including Azure AD, Intune and Exchange Support onboarding and offboarding ...

Microsoft 365, Teams, AD, Intune, and Azure AD.Strong communication skills, able to collaborate effectively with both technical colleagues and high-demand business users.Curiosity about ITSM tools such as ServiceNow and working towards CompTIA A+ certification is a plus.What's On Offer38,000 - 42,000 base salary.Time off in lieu ...

across Windows, macOS, and Linux (including Microsoft Entra ID, Intune, JAMF, Microsoft 365, and endpoint security tooling)Strong service management discipline including SLA ownership, ITSM process design, and experience operating a ticketing platform such as Jira Service Management or equivalentTrack record of building metrics-driven support operations and reporting outcomes ...

Azure Active Directory (Entra ID) Microsoft Intune Windows operating systems Knowledge of networking fundamentals and enterprise infrastructure. Understanding of cloud computing concepts and IT service management frameworks such as ITIL. Desirable Experience working with Cisco networking technologies. Knowledge of SQL and PowerShell scripting. Experience with automation and process improvement initiatives. ...

endpoint security, and vulnerability management tools. Networking & Infrastructure Security: Understanding of firewalls, VPNs, SD-WAN, DNS security, endpoint protection, and cloud security controls. IT Service Management & Automation: Experience implementing ITIL-based service management, automating operational tasks, and optimising service delivery. Operational & Leadership Skills: IT Operations & Service Continuity: Ability to ensure ...