1 to 25 of 326 ITSM Jobs in the UK

Familiar with SIEM tools (Splunk, Sentinel). Operating Systems & Automation Working knowledge of Linux (Ubuntu, CentOS). Scripting with PowerShell, Bash, Python. Familiar with ITSM platforms (ServiceNow, Freshservice). Soft Skills Strong analytical and problem-solving ability. Excellent communicator across technical/non-technical teams. Highly organised with good multitasking ...

plan and applying of project delivery methodology, tooling and artefacts, including scope and change management, governance and RAID management. Experience in managing IT Service Management and Service Delivery Projects, working with internal teams, third party Clients and Vendors. Proficient in the use of Service Management tooling, such as Jira ...

service orientation with excellent communication skills. Working knowledge of Windows 10/11, Office 365, Active Directory, and common desktop applications. Experience using IT service management tools Ability to manage multiple tasks and prioritise effectively in a fast-paced environment. Understanding of ITIL principles and service management best practices. Proactive ...

Digital requirements, Data Protection Act, and healthcare-specific regulations. Awareness of security threats and best practices for protecting patient data Understanding of ITIL, ITSM, and governance frameworks Experience with AI, automation, cloud computing, system interoperability and other modern IT solutions in healthcare Essential Essential Communication: Strong verbal and written communication ...

Google Admin Console and M365 Admin Centre . Deliver onboarding/offboarding and guide users on best practices. Log, manage, and resolve incidents using ITSM tools, escalating where required. Support MDM, SSO , and identity management solutions. Diagnose network and connectivity issues (LAN, Wi-Fi, VPN, printers, shared drives). Maintain ...

desk or similar role. Strong understanding of service desk principles and incident management. Proficient in troubleshooting hardware, software, and networking issues. Familiarity with IT service management frameworks (e.g., ITIL). Excellent communication and problem-solving skills. Customer-focused with the ability to work in a fast-paced environment. Team player ...

highly skilled and experienced Operations Manager to lead our IT operations. The ideal candidate will have a strong background in IT Service Management (ITSM) and IT Infrastructure Library (ITIL) frameworks, with extensive experience in cloud operations and service delivery. This role requires a visionary leader who can optimize our operational … high availability, performance, and security. Develop and implement operational strategies aligned with organizational goals, focusing on efficiency, scalability, and cost-effectiveness. IT Service Management (ITSM) & ITIL: Champion the adoption and adherence to ITIL best practices across all operational processes, including incident management, problem management, change management, release management, and service ...

knowledge of hardware and software systems. Desirable Skills & Experience ITIL Foundation certification or strong working knowledge of ITIL. Experience with Assyst or similar IT Service Management tools. Google Workspace/Gmail support experience. Avaya telephony experience. Microsoft SCCM. SAP support experience. ...

Azure or AWS, and virtualisation technologies including VMware or Hyper-V. Experience with network hardware (firewalls, switches) and general security principles. Awareness of IT service management frameworks (e.g. ITIL) and project methodologies (PRINCE2, Agile). Relevant certifications such as CompTIA Network+, Microsoft Fundamentals, or Azure Administrator Associate. What ...

diagnostic capability across operating systems, drivers, authentication, and performance. Fundamental networking knowledge (TCP/IP, DNS, DHCP, VLANs, routing principles). Experience using commercial ITSM tools for Incident, Problem, and Change management. Ability to work under pressure, meet strict deadlines, and resolve critical issues. Strong communication skills with the ability ...

youll need Ability to obtain or hold UK Government Security Clearance 2+ years experience in IT Asset Management or a related role Experience with ITSM/asset management tools (e.g. ServiceNow, ManageEngine, Remedy) Good understanding of IT asset lifecycle management and inventory best practices Awareness of software licensing models (e.g. ...

asset lifecycle, including builds, deployments, returns and decommissioning Day to Day, you will: • Effectively and efficiently manage support tickets logged in the ITSM tool according to defined key performance indicators to enable effective service management • Take ownership of support tickets and the associated regular updates to ensure users and other ...

asset lifecycle, including builds, deployments, returns and decommissioning Day to Day, you will: • Effectively and efficiently manage support tickets logged in the ITSM tool according to defined key performance indicators to enable effective service management • Take ownership of support tickets and the associated regular updates to ensure users and other ...

incident and problem management, service delivery, and performance metrics such as SLAs and KPIs. Experience managing hybrid support teams and familiarity with IT service management frameworks like ITIL. Technical expertise in troubleshooting, diagnostics, and administration across Windows and Linux environments. Proficient in using ticketing systems such as ServiceNow or JIRA. ...

similar). Ability to work with APIs (headers, payloads, authentication, performance). Familiarity with Azure DevOps (tickets, sprints, release workflows). Understanding of IT service management practices (incident, problem, change). Knowledge of Microsoft Business Central or other Dynamics applications (advantageous). Proficient with Microsoft 365 and Excel (lookups, pivots ...

experience in Cyber Security. Working toward IT certifications in security. ISC, ISACA, Comp TIA etc Desirable Current or prior IT Infrastructure certificates ITIL - IT Service Management Experience Essential Experience of enterprise scale infrastructure and how all the components work together. Experience of dealing with Malware, Working with Antivirus tools, Microsoft ...

including Entra ID Understanding of networking fundamentals (TCP/IP, DNS, VPNs, proxies) Working knowledge of Windows and/or Linux environments Experience using ITSM tools (e.g. Jira, ServiceNow, Freshservice, Confluence) Confident communication skills and a customer-focused mindset Any exposure to healthcare or NHS environments and integration engines such ...

groups, policies, and security via Google Admin Console . Support onboarding/offboarding, training, and user best practices. Log, track, and resolve incidents using ITSM tools, escalating where required. Support hardware, peripherals, AV conferencing (Logitech, Yealink), and MDM. Diagnose network issues (LAN, Wi-Fi, VPN, printers, shared drives). Maintain ...

need Ability to obtain or hold UK Government Security Clearance 2+ years experience in IT Asset Management or a related role Experience with ITSM/asset management tools (e.g. ServiceNow, ManageEngine, Remedy) Good understanding of IT asset lifecycle management and inventory best practices Awareness of software licensing models (e.g. Microsoft ...

creativity in handling tasks Your Profile Essential Skills/Knowledge/Experience Must be Security Cleared Essential ITIL Foundation certified Preferred Sound knowledge of ITSM tools, M365 applications, Active Directory, Entra ID, and User Administration Preferred Desirable Skills/Knowledge/Experience Quantifiable experience operating in a fast-paced, client ...

responsibilities will include: Ensure all incidents and service requests are logged and accurately identified, categorised, prioritised, diagnosis and managed in the Service Desk IT service management tool Providing updates within agreed timescales Keep detailed, accurate and consideten records Work with third parties and colleagues to investigate, accurately diagnose, analyse ...

experience to include: Experience in coordination across Change, Incident and Problem management – ideally working within a Legal, Insurance or Financial Service environment Experience with ITSM and tools such as ServiceNow, JIRA, Agile and Scrum CAB experience Work with Infrastructure, Compute and Network teams, monitoring tickets and SLA’s Process review ...

experience to include: Experience in coordination across Change, Incident and Problem management – ideally working within a Legal, Insurance or Financial Service environment Experience with ITSM and tools such as ServiceNow, JIRA, Agile and Scrum CAB experience Work with Infrastructure, Compute and Network teams, monitoring tickets and SLA’s Process review ...

Outlook, Teams, OneDrive) Good working knowledge of Windows and macOS operating systems Hands-on experience with Windows 11 upgrades or deployments Familiarity with ITSM tools such as ServiceNow, Freshservice, or similar Solid understanding of networking fundamentals (TCP/IP, Wi-Fi, DNS, DHCP) Good awareness of IT security best practices ...

levels, explaining technical information clearly and professionally. Work collaboratively with others to achieve a common goal. Log all calls accurately in the IT service management system and ensure timely updates to users.Knowledge Training and ExperienceAware of the IT environment relating to own sphere of work, including both technical and clinical ...