1 to 25 of 262 ITSM Jobs in the UK

skills, the ability to build strong relationships across the broader IT teams and business Experience working to Service Level Agreement targets Demonstrable experience with ITSM systems such as Freshservice, TOPdesk, ServiceNow or similar Desirable Skills Experience supporting end users across a variety of locations Experience of working in a Financial ...

planning to deliver IT services across engineering, production and wider business functions. Proactively manage workload planning and resolve resource constraints or shifting priorities. IT Service Management Develop and maintain IT strategy and roadmaps aligned with business goals. Manage budgets, ensuring strong financial control and reporting. Act as a senior technology ...

cloud services and governance practices. Certified Cloud Security Professional (CCSP): Focuses on cloud security, governance, and risk management. ITIL 4 Foundation: Knowledge of IT service management and governance frameworks. Certified in Risk and Information Systems Control (CRISC): Specializes in IT risk management and governance. Travel Requirements Occasional travel to remote ...

Science, Information Technology, OR related field OR vocational experience. • Strong troubleshooting and analytical skills. • Fundamental understanding of networking, APIs, and integration concepts. • Knowledge of ITSM tools (e.g., ServiceNow, Jira Service Desk). • Approximately 5+ years’ experience in a technical support or application support role. • Experience with databases (PostgreSQL, SQL Server ...

acquisitions Serve as the escalation point for after-hours incidents to maintain continuity and satisfaction About you: Experience and Qualifications: Extensive experience in IT service management with a strong track record of delivering high-quality services, leading technical teams, and driving process improvements across NOC operations and customer success initiatives. ...

Familiar with SIEM tools (Splunk, Sentinel). Operating Systems & Automation Working knowledge of Linux (Ubuntu, CentOS). Scripting with PowerShell, Bash, Python. Familiar with ITSM platforms (ServiceNow, Freshservice). Soft Skills Strong analytical and problem-solving ability. Excellent communicator across technical/non-technical teams. Highly organised with good multitasking ...

field 5+ years ServiceNow development experience with CSA or CAD certifications 3+ years people management experience in technical environments Expert knowledge of ServiceNow modules (ITSM, ITOM, HRSD, CSM) Strong experience with JavaScript, REST/SOAP APIs, and system integrations Proven track record of delivering complex ServiceNow implementations Excellent communication ...

service requirements, ensuring deliverables meet operational quality standards.Work closely with project teams, service owners, support teams, change management, and engineering.Promote Agile working and IT service management best practices.Ensure alignment to security, application, and architecture standards, maintaining clear documentation and knowledge articles.Skills & ExperienceIT service environment within a complex organisation.Strong background ...

environments. Exposure to MDM tools, CRM platforms (e.g., Zoho), and retail systems (Lightspeed, Adyen, Torex, Imagesound). Familiarity with Azure AD/cloud security, ITSM/ITIL processes, imaging and deployment tools, and Ubiquiti networking. Understanding of cybersecurity principles and previous collaboration with MSPs. About Jollyes Pets Jollyes ...

software installations Utilise in house and external resources for problem resolution. We are looking for the following in applications: ITIL Foundation Certification or equivalent ITSM certification Relevant and recent experience working in an IT support environment Experience with Active Directory, Microsoft 365 administration, or basic network troubleshooting Experience supporting remote ...

single, trusted source of truth for the technology estate. CMDB Ownership and Governance CI Discovery, Integration & Data Quality Service Mapping & Dependency Modelling Support for ITSM Processes Reporting & Data Insights Stakeholder Collaboration Preferred Certifications: ITIL Foundation v3/v4 (minimum), ITIL Specialist or higher certifications (advantageous), Platform-specific CMDB certifications (e.g. ...

organisation.Technical experience needed: Windows 10, 11, O365, AD, and mobile device management. Confident acting as lead for issues relating to InTune. Knowledge of ITSM tools like ServiceNow or Halo Certifications such as CompTIA A+ and MD-102 or equivalent. Experience of telephony platforms, asset management and major incident management ...

with specialist support teams for resolution Adhere to customers and Computacenters Security Policies Administration 20% Participate in team and sector meetings Utilise the relevant ITSM tool suite to monitor progress of all incidents Ensure accurate completion of all incident records and associated paperwork Monitor and update the call management system ...

lead Workday role for at least 5 years Strong understanding of business processes in HR and/or Finance Familiarity with agile or IT service management practices Experience working in an international and complex organisational environment Excellent communication skills in English Key competencies Leadership and people management Strategic thinking ...

/a Fully onsite in Cheltenham eDV/enhanced DV clearance or eligibility required Required Skills: Proven experience in IT service management roles with a strong grasp of ITIL principles and the service lifecycle Ability to navigate complex technical environments and engage confidently with stakeholders at all levels Proactive problem ...

Lead Who are we looking for? Looking for a strong Incident/Problem/Defect Management Lead for Live Running Applications with ITIL/ITSM skills and certification who has proven track record of leading and Supporting Live Running Applications which are built in Curam platform. Technical Skills ...

support and owning incidents end to end Working within ITIL v4-aligned processes, with a strong focus on incident management Using ServiceNow as the ITSM platform for tickets, workflows, and reporting Supporting Microsoft 365, Active Directory, Windows 11, Intune, SCCM, and Citrix Supporting remote working technologies including ...

Months Fixed term Job Spec: Looking for a strong Incident/Problem/Defect Management Lead for Live Running Applications with ITIL/ITSM skills and certification who has proven track record of leading and Supporting Live Running Applications which are built in Curam platform. Technical Skills: Own and manage ...

Senior IT Service Management (ITSM) Tooling Architect The role requires a proactive approach to traditional and emerging ITSM technologies, with a focus on creating practical, cost-effective, and high-quality designs. As part of an Agile team reporting to the Solution Owner, the architect will develop design documentation across … wide variety of ITSM tooling solutions, ranging from simple to highly complex. The role demands a dedication to secure, resilient, and scalable IT system design, providing customers with confidence in the solutions delivered. Key Responsibilities Lead the design, configuration, installation, and customization of ITSM/ITIL/Service Desk tooling ...

least 3 years’ experience in an IT-focused role Experience supporting key software, including Office 365, Active Directory, Intune, Teams/Zoom, and ITSM platforms (e.g., ServiceNow) Hands-on hardware experience with laptops, mobile devices, printers, and monitors Desirable (but not essential) qualifications/experience: ITIL, AV support, Document Management ...

excellence Essential qualifications & experience - Senior service management certifications (e.g. ITIL® Expert, ISO/IEC 20000, COBIT®, SIAM or equivalent) 10+ years' experience in IT service management or operations leadership Demonstrated experience managing large service delivery teams and external vendors Desirable experience - Cloud service management experience (Azure and/ ...

displays, microphones) for live and hybrid events. Resolving escalated 1st and 2nd line support tickets across Windows, Apple, and mobile platforms using industry-standard ITSM tools. Managing MFA and security baselines and ensuring endpoints are patched in line with GDPR and Cyber Essentials best practices. The Person: Strong experience ...

IT technologies, architectures, and infrastructure (Cloud, DevOps, API, IAM). Strong understanding of business processes, vendor management, and IT strategy development. Experience in IT Service Management and leading complex change projects. Proficiency in Agile methodologies (Scrum, Kanban) and DevOps practices. Excellent leadership, communication, and negotiation skills. Key Skills: Strategic thinking ...

experience with Active Directory administration Experience supporting users in a Microsoft-centric environment Confident troubleshooting and ownership of issues end-to-end Experience using ITSM/ticketing systems Azure AD/Entra ID and Intune experience ITIL Foundation certification Exposure to Microsoft cloud and modern workplace technologies Benefits Competitive salary ...

access, document management, hardware break fix and smart hands. To act upon Incidents and Service Requests assigned to you and your team in the ITSM toolset or equivalent ticketing system. To own end to end Incident and queue management, including 3rd party ticket management as well as requests for additional ...