1 to 25 of 357 ITSM Jobs in the UK

hybrid environments (e.g. on-premise, cloud, SaaS). Familiarity with Microsoft 365, AWS, and business platforms such as Dynamics or Power Platform. Exposure to ITSM tools (e.g. JIRA, ServiceNow) and workflow automation (e.g. Power Automate). Understanding of enterprise IT services such as Active Directory, Exchange, PKI, and monitoring tools. ...

Demonstrable background delivering 1st/2nd-line support in an IT Service Desk or End User Services environment, including hands-on experience using modern ITSM tools (e.g., Jira Service Management, ServiceNow). Core Systems, SaaS & Identity Knowledge : Experience managing user accounts and administration across Google Workspace or Microsoft 365, identity ...

Practical experience working within an ITIL-aligned support model (Incident, Change, Problem). Strong troubleshooting capability, with a structured and methodical approach. Experience using ITSM tooling such as ServiceNow. Ability to manage workload effectively in a shared services, multi-customer environment. Clear and concise communication skills, both written and verbal. ...

Practical experience working within an ITIL-aligned support model (Incident, Change, Problem). Strong troubleshooting capability, with a structured and methodical approach. Experience using ITSM tooling such as ServiceNow. Ability to manage workload effectively in a shared services, multi-customer environment. Clear and concise communication skills, both written and verbal. ...

This is an excellent opportunity for someone who enjoys solving technical issues, delivering exceptional customer service, and working within a structured IT Service Management (ITSM) environment. This is a hybrid role requiring the successful candidate to work 2–3 days per week from our client's office in Bristol , with … fast-paced environment and delivering an outstanding customer experience. You'll have strong technical troubleshooting skills and understand the importance of following IT Service Management best practices. Essential Skills & Experience Strong understanding of ITIL principles (ITIL v4 Foundation certification or equivalent experience is essential). Previous experience working within ...

SOAP integrations MID Server configuration CSDM (Common Service Data Model) Desirable Experience Experience with one or more of the following would be highly advantageous: ITSM ITOM Visibility ITOM Health ITOM Cloud Management Performance Analytics Predictive Intelligence Service Portal App Engine AppDynamics integrations Cloud Discovery (AWS, Azure or GCP) Kubernetes ...

AWS.* Experience working with SaaS platforms and enterprise IT environments.* Good understanding of ITIL practices, including Incident, Request, and Change Management, with exposure to ITSM platforms such as ServiceNow beneficial.* Ability to translate business requirements into practical technical and service delivery outcomes.* Excellent communication and stakeholder management skills, with ...

through effective troubleshooting and diagnosis Deliver support via service tickets, walk-up requests, email and telephone Manage incidents and service requests through the Halo ITSM platform Install, configure and support Windows devices, peripherals and classroom technology Administer Microsoft 365 services including Azure AD, Intune and Exchange Support onboarding and offboarding ...

Azure Active Directory (Entra ID) Microsoft Intune Windows operating systems Knowledge of networking fundamentals and enterprise infrastructure. Understanding of cloud computing concepts and IT service management frameworks such as ITIL. Desirable Experience working with Cisco networking technologies. Knowledge of SQL and PowerShell scripting. Experience with automation and process improvement initiatives. ...

written communication skills. Customer-focused approach. SC Clearance Desirable ITIL Foundation certification. CompTIA A+ certification. Microsoft Fundamentals certification. Experience with ServiceNow or similar ITSM platforms. Mobile device support experience. ...

written communication skills. Customer-focused approach. SC Clearance Desirable ITIL Foundation certification. CompTIA A+ certification. Microsoft Fundamentals certification. Experience with ServiceNow or similar ITSM platforms. Mobile device support experience. If you'd like to discuss this IT Support Engineer role in more detail, please send your updated ...

with specialist support teams for resolution Adhere to customers and Computacenters Security Policies Administration 20% Participate in team and sector meetings Utilise the relevant ITSM tool suite to monitor progress of all incidents Ensure accurate completion of all incident records and associated paperwork Monitor and update the call management system ...

Broad technical knowledge across Microsoft 365 (Entra ID, Exchange Online, SharePoint, Teams, Intune), Windows Server, Active Directory, and networking infrastructure. Solid understanding of IT Service Management (ITIL) and experience delivering effective IT services within complex, multi-site or multi-entity organisations. Excellent stakeholder management, communication, and problem-solving skills, with ...

Broad technical knowledge across Microsoft 365 (Entra ID, Exchange Online, SharePoint, Teams, Intune), Windows Server, Active Directory, and networking infrastructure. Solid understanding of IT Service Management (ITIL) and experience delivering effective IT services within complex, multi-site or multi-entity organisations. Excellent stakeholder management, communication, and problem-solving skills, with ...

contributing to or leading technical projects or service improvements Knowledge Essential Understanding of high availability, resilience, backup, and disaster recovery concepts Understanding of IT service management principles, including incident, problem, and change management (ITIL framework or equivalent) Knowledge of virtualisation technologies such as VMware or Hyper-V Strong understanding ...

platforms. Experience provisioning end-user devices and onboarding users. Understanding of security concepts including Multi-Factor Authentication (MFA) and Conditional Access. Experience working with ITSM platforms such as Atlassian or similar ticketing systems. Strong communication, problem-solving and organisational skills. A proactive approach with a desire to continuously learn ...

Provider) environment. Strong troubleshooting and incident resolution skills. Experience supporting: Windows Desktop & Server environments VMware and/or Hyper-V Microsoft Azure Experience using ITSM/ticketing systems (ServiceNow preferred). Excellent communication and customer service skills. Must be eligible for SC Security Clearance. Desirable Experience working within ...

supplier relationships. Administering and supporting key technologies including Microsoft 365, Active Directory, VMware, end-user devices, and mobile device management solutions. Managing the ITSM platform, knowledge base, and service desk processes. Supporting the transition of projects into operational support. Coaching and developing team members to enhance technical capability and service ...

legacy and modern platforms. Service Build & Ecosystem Integration Lead ServiceNow Architecture: Drive the strategic design and structural layout of the ServiceNow ecosystem (including ITOM, ITSM, Customer Service Management, and HR Service Delivery). Orchestrate System Integration: Design workflows that seamlessly bridge ServiceNow with core business applications, ensuring smooth data exchanges ...

related field. Practical experience with enterprise software, including Microsoft 365, VDI solutions, and collaboration tools (e.g., Teams, SharePoint). Hands-on experience using modern ITSM platforms such as ServiceNow or Jira Service Management. Excellent problem-solving capabilities across hardware, software, and networking environments. Strong written and verbal communication skills, with ...

supplier IT environments. Strong understanding of SIAM principles, supplier governance, and the coordination of release activities across multiple suppliers and service towers. Knowledge of ITSM practices, particularly Release, Change, Incident, Service Level, and Supplier Management, with a good understanding of ITIL. Experience coordinating release schedules, managing dependencies, and supporting release ...

Procurement integrations SCCM/MECM Microsoft Intune Jamf Tanium Flexera Snow Software Oracle licence management Microsoft licensing Adobe licensing IBM licensing SaaS licence optimisation ITSM ITOM Visibility Required Skills & Abilities Strong knowledge of ServiceNow HAM and SAM best practices. Experience implementing end-to-end hardware and software asset lifecycle processes. ...

membership, event management or other SaaS platforms. Strong Microsoft 365 experience including Teams, SharePoint, OneDrive, Outlook and Exchange Online. Experience working within an IT Service Management environment using tools such as ServiceNow, Freshservice, Jira Service Management or similar. Strong troubleshooting, incident management and problem-solving skills. Experience working with third ...

enterprise infrastructure environments Experience across networking, infrastructure and end-user technologies Knowledge of cloud platforms including Azure, AWS and Microsoft 365 Experience working within ITSM frameworks and service delivery environments Familiarity with ServiceNow and Atlassian tools such as Jira and Confluence Understanding of security and compliance standards including ISO27001 ...

governance, data governance, audit readiness and data privacy. Proven experience delivering solutions using agile methodologies. Significant experience of incident management, change management and IT service management practices. Experience leading and developing technical teams. Proactive approach to continuous improvement and ensuring system health. Excellent stakeholder management, communication and presentation skills. Strong ...