1 to 25 of 323 ITSM Jobs in the UK

stand out if you have Experience supporting IT projects or device deployments. Knowledge of Active Directory and Entra ID. Experience working within an IT Service Management environment. An interest in cloud infrastructure and Microsoft technologies. What success looks like You'll be successful in this role by: Resolving support requests ...

Proven experience leading strategic security initiatives and process automation in large-scale environmentsEDUCATION/QUALIFICATIONS/TECHNICAL COMPETENCIES**Highly Desirable*** ITIL 4* Proficient in ITSM tools (Extensive experience of ServiceNow, Jira Service Management)* Knowledge of: + Ivanti LANDesk, Qualys, Splunk + Windows Server/Desktop, RHEL/OEL Linux + ...

stand out if you have Experience supporting IT projects or device deployments. Knowledge of Active Directory and Entra ID. Experience working within an IT Service Management environment. An interest in cloud infrastructure and Microsoft technologies. Working arrangements Based in York Flexible working hours to support collaboration. Agile, supportive working environment. ...

experience in VIP/End User/Service Desk support Strong troubleshooting across Windows, Microsoft 365 and enterprise tools Experience with ServiceNow (or similar ITSM tools) and ITIL practices Knowledge of Teams, AV, meeting room and collaboration technologies Excellent communication skills and confidence working with senior stakeholders Exposure to Intune ...

including 2nd line technical support. · Strong working knowledge of Microsoft 365, particularly Entra ID, Intune, Exchange Online and Microsoft Teams. · Experience using an IT service management platform such as Freshservice, ServiceNow, Jira Service Management or Zendesk. · Excellent troubleshooting and problem-solving skills with the ability to communicate technical concepts clearly ...

focus on service excellence and continuous improvement. Strong analytical skills with experience interpreting service data and producing management reports. A solid understanding of IT Service Management principles and the ITIL framework. Candidates must: Be commutable to West Cumbria Excellent communication skills Must be eligible for SC This is a primarily ...

Azure and Amazon AWS preferred. Practical knowledge of ITIL-aligned service management practices, including Incident Management, Service Request Management, and Change Enablement; experience with ITSM tools such as ServiceNow beneficial. Proven ability to translate business and operational requirements into clear technical and service requirements. Excellent verbal and written communication skills ...

/or macOS operating systems. Experience supporting Microsoft technologies including Azure, Intune and Microsoft Defender. Familiarity with Active Directory and user administration. Experience using ITSM or ticketing platforms such as ServiceNow, Jira or similar. Understanding of networking fundamentals including TCP/IP, DNS and DHCP. Experience supporting Microsoft Outlook, Exchange ...

processes. Preferred ServiceNow Certified Implementation Specialist (CIS) – Integrated Risk Management (IRM) and/or Governance, Risk and Compliance (GRC). Additional ServiceNow certifications in ITSM, ITOM, CMDB, Discovery, or Vulnerability Management. Experience within security operations, vulnerability management, or cyber security functions. Experience working in large-scale enterprise ServiceNow environments. Familiarity ...

Ability to diagnose workstation, application, performance, login, network, and connectivity issues using structured troubleshooting methods. Experience managing incidents, service requests, escalations, and documentation through ITSM tools. Strong written and verbal communication skills with the ability to coordinate across business users and global technical teams. Ability to work independently, prioritize competing ...

service management principles Experience producing service reports and presenting to senior stakeholders Commercial awareness with an understanding of contracts and service performance Experience using ITSM platforms such as ServiceNow or equivalent Proficient with Microsoft Office, particularly Excel, PowerPoint and Word Skills & Attributes Outstanding communication and stakeholder management skills Ability ...

Azure AD/Entra ID, and user account administration. Basic networking knowledge, including TCP/IP, DNS, DHCP, VPNs, and wireless networking. Experience using ITSM/ticketing systems. Excellent customer service and communication skills. Ability to prioritise workloads and work effectively under pressure. Desirable Skills Experience with Intune, Autopilot ...

user accounts, permissions and access requests. Support meeting room technologies, printers and AV equipment. Log, update and resolve incidents and service requests using an ITSM tool. Escalate complex technical issues where appropriate while maintaining ownership through to resolution. Perform hardware replacements, repairs and asset management activities. Ensure all work ...

contributing to root cause analysis, and driving improvements to prevent recurring issues. Your ability to document infrastructure designs, create operational guides, and support rigorous ITSM practices (Incident, Problem, and Change Management) will be essential to the success of this role. This is a strategically important position within the wider Enterprise ...

enterprise infrastructure environments Experience across networking, infrastructure and end-user technologies Knowledge of cloud platforms including Azure, AWS and Microsoft 365 Experience working within ITSM frameworks and service delivery environments Familiarity with ServiceNow and Atlassian tools such as Jira and Confluence Understanding of security and compliance standards including ISO27001 ...

under pressure Highly organised with excellent prioritisation and coordination skills Strong analytical and problem-solving mindset Essential Experience Proven experience in incident management, IT service management, or technology operations Strong hands-on experience supporting Dynamics 365 Finance & Operations AND Customer Engagement Solid experience working within the Microsoft technology stack, including ...

under pressure Highly organised with excellent prioritisation and coordination skills Strong analytical and problem-solving mindset Essential Experience Proven experience in incident management, IT service management, or technology operations Strong hands-on experience supporting Dynamics 365 Finance & Operations AND Customer Engagement Solid experience working within the Microsoft technology stack, including ...

first point of contact for IT support via phone and self‐service portal. Log, categorise, prioritise, and update incidents and service requests within the ITSM tool Resolve common IT issues at first contact, following documented procedures. Escalate complex or unresolved issues in line with defined escalation paths. Ensure users ...

Windows 11, macOS and Android. Experience with basic networking and monitoring tools, mobile device management, and can resolve common print solution issues Experience with ITSM platforms, Jira Service Management, or other recognised tools A customer service mindset. Someone who is friendly, approachable, and empathetic. Great attention to detail ...

Incident, Problem, Change & Service Management) Experience across M365, Azure, Service Desk, Cloud, Network or End User Computing Excellent stakeholder and supplier management skills ServiceNow ITSM experience SC Clearance is essential (active clearance preferred) This is a fantastic opportunity to support a high-profile programme within a complex, regulated environment. ...

Excellent troubleshooting and problem-solving skills. Strong customer service and communication skills. Ability to prioritise workload and manage multiple support requests. Experience using IT service management/helpdesk software. ...

Azure Active Directory (Entra ID) Microsoft Intune Windows operating systems Knowledge of networking fundamentals and enterprise infrastructure. Understanding of cloud computing concepts and IT service management frameworks such as ITIL. Desirable Experience working with Cisco networking technologies. Knowledge of SQL and PowerShell Scripting. Experience with automation and process improvement initiatives. ...

network, endpoint and peripheral issues. Supporting and administering Active Directory, Microsoft Entra and Microsoft 365 environments. Managing incidents and service requests through the IT service management platform. Supporting laptops, desktops, mobile devices, printers, scanners and associated peripherals. Assisting with Windows 11, iOS and Android device enrolment, configuration and troubleshooting. Creating ...

cloud technologies. Delivering and managing IT support services within a business environment. Microsoft Entra ID (Azure Active Directory) and Microsoft security technologies. IT service management principles and best practices. Managing third-party suppliers and service providers. Strong troubleshooting, analytical and problem-solving skills. Excellent communication and stakeholder management skills. Previous ...

Experience managing technology budgets, strategic suppliers, managed service providers and vendor contracts. Essential – Strong knowledge of enterprise infrastructure architecture, cloud computing, cyber security, IT Service Management, business continuity and disaster recovery. Essential – Knowledge of ISO27001, NIST Cyber Security Framework, IEC62443 and relevant regulatory requirements including GDPR and GxP. Essential – Experience ...