Contract Role-ITSM Technical Specialist-6 Months-Outside IR35- Jersey/Remote Job Opportunity: ITSM Technical Specialist Are you passionate about ITServiceManagement (ITSM) and looking for an exciting opportunity to make a real impact? We are seeking an experienced and highly motivated ITSM Technical Specialist to join our … client. Key Responsibilities: Oversee the implementation and configuration of ITSM tools (ServiceNow, Ivanti, etc.) to ensure optimal service delivery. Collaborate with cross-functional teams to define and refine ITSM processes, including Incident, Problem, Change, and Service Request Management. Troubleshoot and resolve technical issues related to ITSM tools, providing expert guidance … and solutions. Maintain system configurations and integrations, ensuring compliance with internal standards and best practices. Provide training and support to staff on ITSM processes, tools, and policies. Lead continuous improvement efforts, driving automation and process enhancements within the ITSM framework. What We're Looking For: Proven experience with ITSM tools more »
party service providers Understanding of Core ServiceManagement concepts - Incident & Problem Management, Change Management, Request Fulfilment etc. Experience of using ServiceNow and any other ITSM tools. Experience of Windows .Net Framework, including VB.Net, C#, ASP.Net Experience in Transact-SQL/MS SQL Server, Visual Studio 2015+ Proficiency in writing SQL more »
party service providers Understanding of Core ServiceManagement concepts - Incident & Problem Management, Change Management, Request Fulfilment etc. Experience of using ServiceNow and any other ITSM tools. Experience of Windows .Net Framework, including VB.Net, C#, ASP.Net Experience in Transact-SQL/MS SQL Server, Visual Studio 2015+ Proficiency in writing SQL more »
Letchworth Garden City, Hertfordshire, South East, United Kingdom
Alexander Edward James Consulting Limited
experience in a technical support helpdesk role. Experience with cloud environments and hybrid infrastructure integration. Proficiency in standard Microsoft Office applications. Familiarity with ITservicemanagement tools, such as ServiceNow. Working knowledge of Oracle and/or SQL Server database administration. Maintenance of Microsoft Windows, including Group Policy Objects and more »
Microsoft 365 applications and administration. Experience managing Microsoft Intune and overseeing system deployments. Proficiency in Windows 11 and Windows Server administration. Understanding of ITservicemanagement principles and best practices. Desirable: Familiarity with Salesforce, Tableau, Linux, and enterprise security tools. PowerShell scripting and automation skills. Networking knowledge, including DNS, VPNs more »
Employment Type: Permanent
Salary: £50000 - £55000/annum Annual bonuses, training & remote wo
City, Edinburgh, United Kingdom Hybrid / WFH Options
Registers of Scotland
software such as Miro or MS Whiteboard Printing Analytical troubleshooting The successful candidate will have: ITIL(R) 3 or above Foundation Certification in ITServiceManagement Additional Technical Skills Asset and configuration management: You can maintain secure configuration and accurate information, controlling IT assets in one or more significant areas. more »
Somerset, South West, United Kingdom Hybrid / WFH Options
Experis
and acceptance into BAU support ? Analyze service reports to identify trends and implement improvements What We're Looking For ?? Experience: 7+ years in ITServiceManagement within enterprise environments ?? Knowledge: Strong expertise in Service Level Management, Incident Management, Change Management, and Problem Management ?? Skills: Excellent stakeholder management, analytical thinking, and more »
and acceptance into BAU support ? Analyze service reports to identify trends and implement improvements What We're Looking For ?? Experience: 7+ years in ITServiceManagement within enterprise environments ?? Knowledge: Strong expertise in Service Level Management, Incident Management, Change Management, and Problem Management ?? Skills: Excellent stakeholder management, analytical thinking, and more »
multiple technical domains, including but not limited to: Enterprise-scale IT: technologies that drive a modern-day large-scale enterprise (5000+ users) Service Desk: ITSM platform (ServiceNow) EUC: end point devices, end point platform management (inTune, SCCM) Apps: CRM, ERP, HCM, Finance, Payroll, Development Environments, Servers: public, private, cloud Network more »
technical domains, including but not limited to: Enterprise-scale IT: technologies that drive a modern-day large-scale enterprise (5000+ users). Service Desk: ITSM platform (ServiceNow). EUC: end point devices, end point platform management (inTune, SCCM). Apps: CRM, ERP, HCM, Finance, Payroll, Development Environments. Servers: public, private more »
WN3 6GL, Land Gate, Borough of Wigan, Greater Manchester, United Kingdom Hybrid / WFH Options
Millbank Holdings
following Experience managing IT projects in mergers and acquisitions (M&A). Familiarity with cloud computing technologies (AWS, Azure, GCP). Knowledge of ITservicemanagement tools (e.g., ServiceNow). Ability to adapt in a fast-paced, dynamic environment. Get in touch now If you're ready to take on more »
Aldershot, Hampshire, South East, United Kingdom Hybrid / WFH Options
Leidos Innovations UK Limited
programme and LUK BC team Qualifications: * CBCI/MBCI/AMBCI Business Continuity Institute * ITIL v3/4 certification. * Service Design/Architecture experience. * ITSM Consultancy/Service Transition background. * Design & Innovation. * Large scale Service Transition experience. * Experience of writing quality proposals and tender documents. * Experience of modelling techniques and more »
Cheltenham, Gloucestershire, United Kingdom Hybrid / WFH Options
Spirax-Sarco Engineering
allocated budget while seeking optimisation opportunities. Ensuring the effective management of IT services, including Incident, Problem, Change, Asset, Knowledge, Service Desk, Security Operations and ITSM tooling. Your previous experience is likely to include . Leading and developing high-performing, global and multicultural teams to implement efficient processes and drive CI more »
day-to-day operation in Change and Release. Experience of working in a complex multi-sourced environment i.e. cloud, virtualisation etc. Working-knowledge of ITSM tooling - preferably ServiceNow, BMC Remedy and Jira Service Desk. Knowledge of a recognised project delivery method. Knowledge of TfL's policies, management structure and business more »
the incidents to the appropriate vendors. Incident management with the ticketing system (etc. ServiceNow). Skills/Knowledge: Technical Proven working experience in ITServicemanagement operations Basic network knowledge (e.g. TCP/IP, proxy, firewall, switching, routing and WiFi) Basic operation system knowledge (e.g. Windows10, Windows server, Azure) Basic more »
the incidents to the appropriate vendors. Incident management with the ticketing system (etc. ServiceNow). Skills/Knowledge: Technical Proven working experience in ITServicemanagement operations Basic network knowledge (e.g. TCP/IP, proxy, firewall, switching, routing and WiFi) Basic operation system knowledge (e.g. Windows10, Windows server, Azure) Basic more »
you Will Ideally Bring: Familiarity with ITIL practices, including incident logging, prioritization, and resolution within defined SLAs using tools such as ServiceNow or similar ITSM platforms. Analytical mindset with the ability to diagnose and resolve issues quickly while escalating complex problems appropriately. Familiarity with Windows OS, Microsoft Office Suite, and more »
technology areas (e.g., eCommerce platforms, cloud technology, Retail systems, ERP systems, monitoring tools, etc.). Proven experience in implementing and automating release processes via ITSM toolsets (e.g., ServiceNow, BMC Remedy, Jira ServiceManagement). Desired Qualifications: Degree in Information Technology or a related field. ITIL Foundation or ITIL Intermediate certification more »
warrington, cheshire, north west england, United Kingdom
Tata Consultancy Services
SLAs/OLAs for incident, service request, and problem management. Handle tickets/service requests effectively while maintaining high-quality standards Follow ITIL/ITSM best practices and Agile frameworks to ensure efficient service delivery Work independently and collaboratively with cross-functional teams Demonstrate excellent problem-solving, decision-making, and more »
key stakeholders. Act as the first point of contact for technical service requests and incidents. Create, prioritise, and assign tickets within the company ITServiceManagement platform, and maintain accurate records across a service ticket lifecycle. Prioritise and actively manage all allocated tickets, ensuring resolution within agreed customer SLA's more »
management tools. Excellent communication, negotiation, and presentation skills. Proven ability to manage multiple projects simultaneously. Strong analytical and problem-solving skills. Proficiency in ITservicemanagement frameworks (e.g., ITIL). Certifications: PMP, PRINCE2, Agile or similar project management certification is preferred. Other: Willingness to travel as required by client engagements. more »
Tamworth, Staffordshire, West Midlands, United Kingdom
Oakley Recruitment
GDPR) Familiar with SIEM tools (Splunk, Microsoft Sentinel) and Linux distributions (Ubuntu, CentOS) Skilled in automation and scripting (PowerShell, Bash, Python) Experience with ITSM platforms (ServiceNow, Fresh Service) for managing IT support Strong communication, collaboration, and organisational skills Proven ability to lead teams, prioritize tasks, and manage multiple projects MCSE more »