1 to 25 of 518 ITSM Jobs in the UK

Consultant Position Description At CGI, we're helping organisations transform the way they deliver technology services by creating modern, resilient and customer-focused IT service management capabilities. As a Senior IT Service Management (ITSM) Consultant, you'll work with leading public and private sector clients to shape future operating models … client sites as required. Your future duties and responsibilities In this role, you will work closely with clients to assess, design and improve IT service management capabilities across the full service lifecycle. You'll apply your operational expertise to deliver practical, outcome-focused recommendations, helping organisations modernise their service management ...

Major Incident Management to support a large-scale enterprise technology environment. The ideal candidate will have a strong background in IT Service Management (ITSM), Incident Management, and Financial Services, with the ability to manage critical incidents, engage stakeholders, and drive service restoration in a fast-paced 24x7 environment. Key Responsibilities … Conduct and contribute to Major Incident Reviews (MIRs) and Root Cause Analysis (RCA). - Execute Incident Management processes in accordance with IT Service Management (ITSM) best practices. - Ensure accurate documentation of the incident lifecycle to support reporting, compliance, and continuous improvement. - Work closely with Business Service Owners, Engineering, Operations ...

hybrid environments (e.g. on-premise, cloud, SaaS). Familiarity with Microsoft 365, AWS, and business platforms such as Dynamics or Power Platform. Exposure to ITSM tools (e.g. JIRA, ServiceNow) and workflow automation (e.g. Power Automate). Understanding of enterprise IT services such as Active Directory, Exchange, PKI, and monitoring tools. ...

Proven experience leading strategic security initiatives and process automation in large-scale environmentsEDUCATION/QUALIFICATIONS/TECHNICAL COMPETENCIES**Highly Desirable*** ITIL 4* Proficient in ITSM tools (Extensive experience of ServiceNow, Jira Service Management)* Knowledge of: + Ivanti LANDesk, Qualys, Splunk + Windows Server/Desktop, RHEL/OEL Linux + ...

Practical experience working within an ITIL-aligned support model (Incident, Change, Problem). Strong troubleshooting capability, with a structured and methodical approach. Experience using ITSM tooling such as ServiceNow. Ability to manage workload effectively in a shared services, multi-customer environment. Clear and concise communication skills, both written and verbal. ...

Practical experience working within an ITIL-aligned support model (Incident, Change, Problem). Strong troubleshooting capability, with a structured and methodical approach. Experience using ITSM tooling such as ServiceNow. Ability to manage workload effectively in a shared services, multi-customer environment. Clear and concise communication skills, both written and verbal. ...

macOS, and Linux (Microsoft Entra ID/Azure AD, Intune, JAMF, Microsoft 365, and endpoint security tooling). Strong service management discipline: SLA ownership, ITSM process design, and experience running a ticketing platform (Jira Service Management or equivalent). Track record of building metrics-driven support operations and reporting outcomes ...

additional responsibilities when requested. What we are looking for Experience working within an IT Service Desk or Desktop Support role. Experienced with using ITSM tools preferred Excellent troubleshooting, problem-solving and analytical skills. Proficiency in endpoint management tools (e.g. Microsoft Intune, Autopilot). Microsoft Technologies e.g. Windows OS, Active Directory ...

experience in VIP/End User/Service Desk support Strong troubleshooting across Windows, Microsoft 365 and enterprise tools Experience with ServiceNow (or similar ITSM tools) and ITIL practices Knowledge of Teams, AV, meeting room and collaboration technologies Excellent communication skills and confidence working with senior stakeholders Exposure to Intune ...

based applications Provide guidance on core and specialist applications (eg document management and legal tech tools) Incident Management & Documentation Log and manage incidents using ITSM tools (eg ServiceNow) Ensure tickets are resolved within SLAs Maintain accurate documentation and knowledge resources Hardware & Asset Management Track and manage IT assets and equipment ...

with specialist support teams for resolution Adhere to customers and Computacenters Security Policies Administration 20% Participate in team and sector meetings Utilise the relevant ITSM tool suite to monitor progress of all incidents Ensure accurate completion of all incident records and associated paperwork Monitor and update the call management system ...

without close supervision in a fast‐paced environment. Technical Skills: Experience managing IT operations, projects, support teams, and service delivery performance. Familiarity with IT service management tools and best practices, including ServiceNow, Agile/DevOps methodologies, and project portfolio management. Understanding of AI-enabled workplace technologies and automation opportunities that ...

Ability to diagnose workstation, application, performance, login, network, and connectivity issues using structured troubleshooting methods. Experience managing incidents, service requests, escalations, and documentation through ITSM tools. Strong written and verbal communication skills with the ability to coordinate across business users and global technical teams. Ability to work independently, prioritize competing ...

enterprise server and workstation estates. Experience with vulnerability-management and compliance frameworks such as CIS, NIST or DISA STIG. Experience integrating Tanium with ServiceNow, ITSM, CMDB, SIEM, identity or reporting platforms. Experience working in operational technology, manufacturing, healthcare, public-sector, defence or other highly controlled environments. Understanding of virtualisation ...

Workstation estates. \n Experience with vulnerability-management and compliance frameworks such as CIS, NIST or DISA STIG. \n Experience integrating Tanium with ServiceNow, ITSM, CMDB, SIEM, identity or reporting platforms. \n Experience working in operational technology, manufacturing, healthcare, public-sector, defence or other highly controlled environments. \n Understanding of virtualisation ...

SOAP integrations MID Server configuration CSDM (Common Service Data Model) Desirable Experience Experience with one or more of the following would be highly advantageous: ITSM ITOM Visibility ITOM Health ITOM Cloud Management Performance Analytics Predictive Intelligence Service Portal App Engine AppDynamics integrations Cloud Discovery (AWS, Azure or GCP) Kubernetes ...

across Windows, macOS, and Linux (including Microsoft Entra ID, Intune, JAMF, Microsoft 365, and endpoint security tooling) Strong service management discipline including SLA ownership, ITSM process design, and experience operating a ticketing platform such as Jira Service Management or equivalent Track record of building metrics-driven support operations and reporting ...

with clients & internal and external suppliers and service providers to maintain cost-effective service levels. You will maintain a well-designed and robust IT Service Management processes and procedures to support the business application needs Oversee day to day management of Incidents, Service Requests, and completion of daily tasks within ...

Broad technical knowledge across Microsoft 365 (Entra ID, Exchange Online, SharePoint, Teams, Intune), Windows Server, Active Directory, and networking infrastructure. Solid understanding of IT Service Management (ITIL) and experience delivering effective IT services within complex, multi-site or multi-entity organisations. Excellent stakeholder management, communication, and problem-solving skills, with ...

Broad technical knowledge across Microsoft 365 (Entra ID, Exchange Online, SharePoint, Teams, Intune), Windows Server, Active Directory, and networking infrastructure. Solid understanding of IT Service Management (ITIL) and experience delivering effective IT services within complex, multi-site or multi-entity organisations. Excellent stakeholder management, communication, and problem-solving skills, with ...

National with 5 years of continuous residence • ServiceNow certifications at minimum: CIS HRSD with demonstrable experience • Beneficial certifications; ServiceNow Certified System Administrator, CIS ITSM Proven experience working on: o At least one large global/international ServiceNow implementation, OR o Multiple end-to-end smaller ServiceNow deployments focussing ...

patterns, inefficiencies, and automation opportunities. Exceptional communication and presentation skills covering both technical and business concepts. Strong stakeholder management and communication skills. Experience with ITSM platforms such as ServiceNow, Jira Service Management, or BMC Remedy. Familiarity with current digital workplace trends, e.g. cloud journeys, productivity solutions and tools, employee experience ...

peripheral devices. • Ability to diagnose and resolve hardware, software, and connectivity issues. • Experience provisioning, configuring, and deploying end-user devices. • Knowledge of IT Service Management processes and ticketing systems. • Experience supporting collaboration technologies and meeting room solutions. • Strong customer service, communication, and stakeholder management skills. • Ability to prioritise workload ...

within large, regulated, or critical national infrastructure environments is beneficial. Experience supporting hybrid on premises and cloud based environments is beneficial. Familiarity with IT service management processes and formal change control frameworks is desirable. Desirable Qualifications Ideally, candidates will already hold Security Check (SC) clearance. Candidates without existing SC clearance ...

through effective troubleshooting and diagnosis Deliver support via service tickets, walk-up requests, email and telephone Manage incidents and service requests through the Halo ITSM platform Install, configure and support Windows devices, peripherals and classroom technology Administer Microsoft 365 services including Azure AD, Intune and Exchange Support onboarding and offboarding ...