Period
to 4 July 2020

The following table provides summary statistics for permanent job vacancies with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 4 July 2020 with a comparison to the same period in the previous 2 years.

IT Service Management (ITSM)
UK
6 months to
4 Jul 2020
Same period 2019 Same period 2018
Rank 249 247 300
Rank change year-on-year -2 +53 +72
Permanent jobs citing ITSM 1,012 2,031 2,003
As % of all permanent jobs advertised in the UK 1.28% 1.38% 1.13%
As % of the Processes & Methodologies category 1.39% 1.50% 1.22%
Number of salaries quoted 848 1,670 1,444
Median annual salary £55,000 £53,450 £47,500
Median salary % change year-on-year +2.90% +12.53% -
10th Percentile £28,750 £26,000 £24,750
90th Percentile £85,000 £82,500 £80,000
UK excluding London median annual salary £46,500 £46,000 £42,500
% change year-on-year +1.09% +8.24% -9.57%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 72,778 135,367 163,708
As % of all permanent IT jobs advertised in the UK 92.23% 92.20% 92.19%
Number of salaries quoted 57,995 106,528 131,555
Median annual salary £55,000 £52,500 £50,000
Median salary % change year-on-year +4.76% +5.00% +3.09%
10th Percentile £31,750 £30,000 £29,000
90th Percentile £90,000 £86,250 £82,500
UK excluding London median annual salary £47,500 £45,000 £45,000
% change year-on-year +5.56% - +5.88%

ITSM
Job Vacancy Trend

Job postings citing ITSM as a proportion of all IT jobs advertised.

Job vacancy trend for ITSM in the UK

ITSM
Salary Trend

3-month moving average salary quoted in jobs citing ITSM.

Salary trend for ITSM in the UK

ITSM
Salary Histogram

Salary distribution for jobs citing ITSM over the 6 months to 4 July 2020.

Salary histogram for ITSM in the UK

ITSM
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the UK over the 6 months to 4 July 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +5 952 £55,000 +4.76% 63
UK excluding London +9 590 £46,500 +1.09% 39
London +2 394 £67,500 +12.50% 26
South East +6 171 £59,500 +13.33% 5
North of England +66 170 £45,750 +7.65% 6
Midlands -14 99 £43,000 -6.52% 10
North West +62 97 £52,239 +19.92% 5
Work from Home +4 88 £67,500 +12.50% 4
West Midlands -15 66 £43,000 -6.52% 8
South West +61 60 £38,500 -6.10% 8
Yorkshire +75 58 £37,500 -21.05% 1
East of England +67 54 £33,000 +13.79% 8
East Midlands +27 32 £40,000 +5.26% 1
Scotland +65 24 £55,000 -24.14% 1
Wales +17 19 £38,500 +5.48% 4
North East +3 15 £35,000 -11.49%
Northern Ireland +23 4 - -

For the 6 months to 4 July 2020, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for ITSM.

1 641 (63.34%) Service Management
2 595 (58.79%) ITIL
3 290 (28.66%) ServiceNow
4 243 (24.01%) Windows
5 241 (23.81%) Microsoft
6 194 (19.17%) Service Delivery
7 169 (16.70%) Agile Software Development
8 166 (16.40%) Problem-Solving
9 164 (16.21%) Finance
10 160 (15.81%) Active Directory
11 142 (14.03%) SLA
12 137 (13.54%) Office 365
13 131 (12.94%) Project Management
14 130 (12.85%) Analytical Skills
15 120 (11.86%) Continuous Improvement
16 119 (11.76%) Incident Management
17 112 (11.07%) VMware
18 110 (10.87%) Azure
19 102 (10.08%) Remedy ITSM
19 102 (10.08%) Remedy
20 101 (9.98%) ITIL Certification
21 96 (9.49%) SQL
22 94 (9.29%) Degree
23 93 (9.19%) VMware Infrastructure
24 91 (8.99%) Change Management
25 90 (8.89%) Microsoft Office
26 88 (8.70%) Problem Management
26 88 (8.70%) Windows Server
27 87 (8.60%) Management Information System
28 85 (8.40%) Linux

ITSM
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 34 (3.36%) MS Exchange
2 33 (3.26%) CMS
3 31 (3.06%) SharePoint
4 26 (2.57%) IIS
5 20 (1.98%) Skype for Business
6 19 (1.88%) SAS
7 15 (1.48%) Tomcat
8 13 (1.28%) WebSphere
9 11 (1.09%) Confluence
10 9 (0.89%) Oracle Workflow
11 8 (0.79%) Exchange Server 2013
12 7 (0.69%) Exchange Server 2010
13 4 (0.40%) Anypoint
13 4 (0.40%) Apache
13 4 (0.40%) Elasticsearch
13 4 (0.40%) OpenStack
14 2 (0.20%) IBM Notes
15 1 (0.099%) Appian
15 1 (0.099%) Documentum
15 1 (0.099%) SharePoint 2013
Applications
1 90 (8.89%) Microsoft Office
2 31 (3.06%) Microsoft Excel
3 23 (2.27%) Microsoft PowerPoint
4 4 (0.40%) MS Visio
5 2 (0.20%) Microsoft Project
6 1 (0.099%) Adobe Creative Suite
6 1 (0.099%) InfoPath
Business Applications
1 102 (10.08%) Remedy ITSM
2 12 (1.19%) SAP GTS
3 9 (0.89%) assyst
4 8 (0.79%) Dynamics CRM
4 8 (0.79%) Sage X3
5 4 (0.40%) NetSuite
6 3 (0.30%) SAP ERP
7 2 (0.20%) Eikon
7 2 (0.20%) Oracle Applications
7 2 (0.20%) Remedy AR System
7 2 (0.20%) SAP CO
7 2 (0.20%) SAP FI
7 2 (0.20%) SAP FI/CO
7 2 (0.20%) thinkFolio
8 1 (0.099%) SAP HR
8 1 (0.099%) SAP IS-U
Cloud Services
1 137 (13.54%) Office 365
2 110 (10.87%) Azure
3 63 (6.23%) AWS
4 45 (4.45%) SaaS
5 29 (2.87%) PaaS
6 25 (2.47%) IaaS
7 24 (2.37%) Azure Active Directory
8 18 (1.78%) Cloud Computing
9 16 (1.58%) Mimecast
10 14 (1.38%) GCP
11 13 (1.28%) Dynamics 365
12 6 (0.59%) Amazon EC2
12 6 (0.59%) Amazon S3
12 6 (0.59%) GitHub
12 6 (0.59%) OneDrive
13 5 (0.49%) Virtual Private Cloud
13 5 (0.49%) WhatsApp
14 4 (0.40%) AWS CloudFormation
14 4 (0.40%) AWS Lambda
14 4 (0.40%) Serverless
Communications & Networking
1 77 (7.61%) LAN
2 66 (6.52%) WAN
3 63 (6.23%) DNS
4 53 (5.24%) TCP/IP
5 50 (4.94%) VPN
6 38 (3.75%) Firewall
7 34 (3.36%) Skype
8 30 (2.96%) DHCP
9 24 (2.37%) SAN
9 24 (2.37%) SSL
10 21 (2.08%) Internet
11 18 (1.78%) Remote Desktop
12 16 (1.58%) VLAN
13 15 (1.48%) Network Security
13 15 (1.48%) Wi-Fi
13 15 (1.48%) Wireless
14 14 (1.38%) VoIP
15 10 (0.99%) WebEx
16 8 (0.79%) MPLS
16 8 (0.79%) NetScaler
Database & Business Intelligence
1 73 (7.21%) SQL Server
2 23 (2.27%) MySQL
3 19 (1.88%) BusinessObjects
4 18 (1.78%) DB2
5 11 (1.09%) Amazon RDS
5 11 (1.09%) SQL Server Reporting Services
6 6 (0.59%) Oracle Database
7 5 (0.49%) MariaDB
7 5 (0.49%) NoSQL
7 5 (0.49%) Relational Database
7 5 (0.49%) SQL Server 2012
8 4 (0.40%) Azure SQL Database
9 3 (0.30%) Base SAS
9 3 (0.30%) Big Data
9 3 (0.30%) Data Warehouse
9 3 (0.30%) SAS Data Integration Studio
9 3 (0.30%) SAS Enterprise Guide
9 3 (0.30%) SAS Visual Analytics
9 3 (0.30%) SQL Server Integration Services
9 3 (0.30%) SQLPlus
Development Applications
1 46 (4.55%) JIRA
2 25 (2.47%) Git (software)
3 13 (1.28%) Jenkins
4 9 (0.89%) Selenium
5 7 (0.69%) JUnit
5 7 (0.69%) Subversion
5 7 (0.69%) WebDriver
6 6 (0.59%) Bitbucket
6 6 (0.59%) GitLab
7 4 (0.40%) Atlassian Bamboo
7 4 (0.40%) Octopus Deploy
7 4 (0.40%) SonarQube
8 3 (0.30%) Artifactory
8 3 (0.30%) ReSharper
9 2 (0.20%) Maven
9 2 (0.20%) Sonatype Nexus
10 1 (0.099%) Eclipse
10 1 (0.099%) JMeter
10 1 (0.099%) Postman
10 1 (0.099%) SpecFlow
General
1 164 (16.21%) Finance
2 33 (3.26%) Public Sector
2 33 (3.26%) Telecoms
3 31 (3.06%) Retail
4 27 (2.67%) Banking
5 21 (2.08%) Pharmaceutical
6 18 (1.78%) Legal
6 18 (1.78%) Manufacturing
7 13 (1.28%) Law
8 10 (0.99%) Italian Language
9 8 (0.79%) Front Office
10 7 (0.69%) Aerospace
10 7 (0.69%) Back Office
10 7 (0.69%) Military
11 6 (0.59%) Marketing
12 5 (0.49%) Advertising
12 5 (0.49%) Financial Institution
13 4 (0.40%) Investment Banking
13 4 (0.40%) Mandarin Language
14 3 (0.30%) French Language
Job Titles
1 180 (17.79%) Analyst
2 94 (9.29%) Service Manager
3 80 (7.91%) Developer
4 79 (7.81%) Architect
5 77 (7.61%) Consultant
6 71 (7.02%) IT Manager
7 69 (6.82%) ServiceNow Developer
8 65 (6.42%) Service Analyst
9 51 (5.04%) IT Services Manager
10 45 (4.45%) Support Analyst
11 43 (4.25%) Administrator
12 41 (4.05%) Support Engineer
13 37 (3.66%) Technical Consultant
14 36 (3.56%) Infrastructure Engineer
14 36 (3.56%) Service Desk Analyst
15 35 (3.46%) IT Analyst
16 32 (3.16%) IT Support
17 30 (2.96%) ServiceNow Consultant
18 29 (2.87%) 2nd Line Support
19 28 (2.77%) Desktop Support
Libraries, Frameworks & Software Standards
1 64 (6.32%) HTML
1 64 (6.32%) XML
2 60 (5.93%) Ajax
2 60 (5.93%) CSS
3 46 (4.55%) Web Services
4 43 (4.25%) AngularJS
5 42 (4.15%) LDAP
6 33 (3.26%) SOAP
7 20 (1.98%) .NET
8 15 (1.48%) REST
9 14 (1.38%) jQuery
10 8 (0.79%) SAML
11 6 (0.59%) Elastic Stack
11 6 (0.59%) Twitter Bootstrap
12 5 (0.49%) Middleware
13 4 (0.40%) ActiveMQ
13 4 (0.40%) JDBC
13 4 (0.40%) LAMP
13 4 (0.40%) RAML
13 4 (0.40%) Swagger
Miscellaneous
1 130 (12.85%) Analytical Skills
2 87 (8.60%) Management Information System
3 70 (6.92%) CMDB
4 55 (5.43%) Data Centre
5 43 (4.25%) Self-Motivation
6 22 (2.17%) Public Cloud
7 21 (2.08%) User Experience
8 18 (1.78%) Enterprise Software
9 17 (1.68%) Security Operations Centre
10 16 (1.58%) Smart Meter
11 15 (1.48%) Virtual Team
12 14 (1.38%) Video Conferencing
13 12 (1.19%) Driving Licence
14 11 (1.09%) Replication
15 10 (0.99%) Hybrid Cloud
16 9 (0.89%) Mainframe
17 8 (0.79%) Clustering
17 8 (0.79%) Internet of Things
17 8 (0.79%) Private Cloud
17 8 (0.79%) Smartphone
Operating Systems
1 243 (24.01%) Windows
2 88 (8.70%) Windows Server
3 85 (8.40%) Linux
4 65 (6.42%) Windows 10
5 51 (5.04%) Windows 7
6 36 (3.56%) Windows Server 2008
7 35 (3.46%) Unix
8 32 (3.16%) Windows Server 2016
9 28 (2.77%) Windows Server 2012
10 25 (2.47%) Android
11 17 (1.68%) Apple iOS
12 12 (1.19%) Windows 8
13 11 (1.09%) Mac OS X
13 11 (1.09%) Red Hat Enterprise Linux
14 9 (0.89%) CentOS
14 9 (0.89%) Solaris
14 9 (0.89%) Windows Server 2003
15 8 (0.79%) Mac OS
15 8 (0.79%) Windows Server 2019
16 7 (0.69%) Ubuntu
Processes & Methodologies
1 641 (63.34%) Service Management
2 595 (58.79%) ITIL
3 194 (19.17%) Service Delivery
4 169 (16.70%) Agile Software Development
5 166 (16.40%) Problem-Solving
6 131 (12.94%) Project Management
7 120 (11.86%) Continuous Improvement
8 119 (11.76%) Incident Management
9 91 (8.99%) Change Management
10 88 (8.70%) Problem Management
11 82 (8.10%) DevOps
12 80 (7.91%) Configuration Management
13 79 (7.81%) Project Delivery
14 77 (7.61%) ITIL V3
15 66 (6.52%) Stakeholder Management
16 62 (6.13%) Presales
17 61 (6.03%) Disaster Recovery
18 59 (5.83%) Service Design
19 54 (5.34%) Asset Management
20 52 (5.14%) Information Security
Programming Languages
1 96 (9.49%) SQL
2 80 (7.91%) JavaScript
3 51 (5.04%) Java
4 42 (4.15%) PowerShell
5 30 (2.96%) Python
6 11 (1.09%) PHP
7 10 (0.99%) C#
7 10 (0.99%) Perl
8 8 (0.79%) Bash Shell
8 8 (0.79%) C
8 8 (0.79%) VB
9 7 (0.69%) T-SQL
9 7 (0.69%) VBScript
10 5 (0.49%) PL/SQL
11 4 (0.40%) C++
12 1 (0.099%) AWK
12 1 (0.099%) Groovy
12 1 (0.099%) Korn
12 1 (0.099%) Shell Script
12 1 (0.099%) TypeScript
Qualifications
1 101 (9.98%) ITIL Certification
2 94 (9.29%) Degree
3 79 (7.81%) Security Cleared
4 55 (5.43%) SC Cleared
5 30 (2.96%) Microsoft Certification
6 27 (2.67%) Computer Science Degree
7 19 (1.88%) ITIL Foundation Certificate
7 19 (1.88%) MCP
8 16 (1.58%) Cisco Certification
9 12 (1.19%) PMI Certification
10 11 (1.09%) MCSA
11 9 (0.89%) MCSE
12 8 (0.79%) PMP
13 6 (0.59%) CCNP
14 5 (0.49%) CCNA
15 4 (0.40%) CIPD
15 4 (0.40%) CISSP
15 4 (0.40%) PRINCE2 Certification
15 4 (0.40%) SANS
15 4 (0.40%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 142 (14.03%) SLA
2 52 (5.14%) QA
3 24 (2.37%) COBIT
4 22 (2.17%) ISO/IEC 27001
5 20 (1.98%) ISO/IEC 20000
6 11 (1.09%) GDPR
7 10 (0.99%) Sarbanes-Oxley
8 9 (0.89%) PCI DSS
9 7 (0.69%) PMO
10 4 (0.40%) ISO 9001
11 3 (0.30%) NIST
12 2 (0.20%) Data Quality
12 2 (0.20%) ISO 22301
12 2 (0.20%) ISO 9000
13 1 (0.099%) IFRS
System Software
1 160 (15.81%) Active Directory
2 93 (9.19%) VMware Infrastructure
3 52 (5.14%) Hyper-V
4 22 (2.17%) VMware ESXi
5 16 (1.58%) vSphere
6 15 (1.48%) Docker
7 12 (1.19%) Virtual Desktop
8 8 (0.79%) Virtual Machines
9 7 (0.69%) XenApp
10 6 (0.59%) NFS
11 4 (0.40%) BitLocker
11 4 (0.40%) KVM
12 2 (0.20%) Firmware
12 2 (0.20%) Microsoft App-V
12 2 (0.20%) Terminal Server
13 1 (0.099%) Citrix Hypervisor
13 1 (0.099%) NDS
13 1 (0.099%) VMware NSX
13 1 (0.099%) XenDesktop
Systems Management
1 69 (6.82%) SCCM
2 22 (2.17%) SCOM
2 22 (2.17%) Terraform
3 18 (1.78%) Ansible
4 17 (1.68%) Tivoli
5 16 (1.58%) HP UCMDB
6 15 (1.48%) Microsoft Intune
7 13 (1.28%) Kubernetes
8 11 (1.09%) Tivoli Monitoring
9 10 (0.99%) Single Sign-On
10 9 (0.89%) Opscode Chef
10 9 (0.89%) RSA enVision
10 9 (0.89%) vCenter Server
11 8 (0.79%) Nagios
12 7 (0.69%) BMC PATROL
12 7 (0.69%) Cisco Prime
12 7 (0.69%) OpenView
12 7 (0.69%) Puppet
12 7 (0.69%) vRealize
13 6 (0.59%) WSUS
Vendors
1 290 (28.66%) ServiceNow
2 241 (23.81%) Microsoft
3 112 (11.07%) VMware
4 102 (10.08%) Remedy
5 77 (7.61%) HP
6 55 (5.43%) Oracle
7 52 (5.14%) Citrix
8 48 (4.74%) Cisco
9 42 (4.15%) IBM
10 41 (4.05%) Apple
11 35 (3.46%) BMC
12 33 (3.26%) SAP
13 27 (2.67%) SolarWinds
14 25 (2.47%) CA
15 16 (1.58%) Capita
15 16 (1.58%) Red Hat
15 16 (1.58%) Splunk
16 13 (1.28%) Hyperion
16 13 (1.28%) PeopleSoft
16 13 (1.28%) Siebel