IT Service Management (ITSM)
UK
The following table provides summary statistics for permanent job vacancies with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 5 December 2023 with a comparison to the same period in the previous 2 years.
| 6 months to 5 Dec 2023 |
Same period 2022 | Same period 2021 | |
|---|---|---|---|
| Rank | 173 | 254 | 280 |
| Rank change year-on-year | +81 | +26 | -11 |
| Permanent jobs citing ITSM | 1,095 | 1,817 | 1,702 |
| As % of all permanent jobs advertised in the UK | 2.05% | 1.46% | 1.34% |
| As % of the Processes & Methodologies category | 2.18% | 1.53% | 1.40% |
| Number of salaries quoted | 920 | 1,400 | 1,310 |
| 10th Percentile | £27,500 | £30,000 | £26,000 |
| 25th Percentile | £36,238 | £36,000 | £35,000 |
| Median annual salary (50th Percentile) | £54,763 | £51,000 | £50,000 |
| Median % change year-on-year | +7.38% | +2.00% | - |
| 75th Percentile | £70,000 | £71,652 | £70,000 |
| 90th Percentile | £90,000 | £91,250 | £87,500 |
| UK excluding London median annual salary | £45,000 | £45,000 | £43,000 |
| % change year-on-year | - | +4.65% | -4.44% |
All Process and Methodology Skills
UK
ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.
| Permanent vacancies with a requirement for process or methodology skills | 50,261 | 118,879 | 121,556 |
| As % of all permanent jobs advertised in the UK | 94.08% | 95.74% | 95.44% |
| Number of salaries quoted | 36,398 | 72,456 | 81,203 |
| 10th Percentile | £32,500 | £34,500 | £32,500 |
| 25th Percentile | £43,750 | £45,000 | £42,500 |
| Median annual salary (50th Percentile) | £60,000 | £60,000 | £60,000 |
| Median % change year-on-year | - | - | +9.09% |
| 75th Percentile | £80,000 | £82,500 | £77,500 |
| 90th Percentile | £100,000 | £100,000 | £95,000 |
| UK excluding London median annual salary | £52,500 | £53,500 | £50,000 |
| % change year-on-year | -1.87% | +7.00% | +4.17% |
ITSM
Job Vacancy Trend
Job postings citing ITSM as a proportion of all IT jobs advertised.
ITSM
Salary Trend
3-month moving average salary quoted in jobs citing ITSM.
ITSM
Salary Histogram
Salary distribution for jobs citing ITSM over the 6 months to 5 December 2023.
ITSM
Top 17 Job Locations
The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the UK over the 6 months to 5 December 2023. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.
| Location | Rank Change on Same Period Last Year |
Matching Permanent IT Job Ads |
Median Salary Past 6 Months |
Median Salary % Change on Same Period Last Year |
Live Jobs |
|---|---|---|---|---|---|
| England | +72 | 960 | £54,500 | +9.00% | 394 |
| UK excluding London | +52 | 619 | £45,000 | - | 278 |
| Work from Home | +89 | 469 | £62,500 | +13.64% | 166 |
| London | +101 | 394 | £62,500 | -3.85% | 146 |
| North of England | +98 | 190 | £42,500 | -5.56% | 81 |
| South East | +63 | 184 | £54,500 | +5.98% | 76 |
| North West | +105 | 99 | £42,288 | +0.45% | 42 |
| Midlands | +49 | 98 | £42,288 | -15.43% | 37 |
| West Midlands | +73 | 85 | £42,288 | -15.43% | 25 |
| Yorkshire | +69 | 75 | £42,500 | -5.56% | 28 |
| Scotland | +78 | 51 | £55,000 | +29.41% | 33 |
| South West | +18 | 47 | £36,500 | +1.39% | 23 |
| East of England | +65 | 29 | £32,500 | -7.14% | 27 |
| Wales | +24 | 19 | £51,000 | +21.43% | 2 |
| North East | +45 | 16 | £42,625 | +6.56% | 11 |
| East Midlands | +7 | 13 | £40,750 | +1.88% | 12 |
| Northern Ireland | +39 | 4 | £42,288 | -25.15% | 5 |
ITSM
Co-occurring Skills and Capabilities by Category
The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:
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