IT Service Management (ITSM)
UK

The table below provides summary statistics for permanent job vacancies requiring ITSM skills. It includes a benchmarking guide to the annual salaries offered in vacancies that cited ITSM over the 6 months leading up to 3 April 2025, comparing them to the same period in the previous two years.

6 months to
3 Apr 2025
Same period 2024 Same period 2023
Rank 174 191 237
Rank change year-on-year +17 +46 +75
Permanent jobs citing ITSM 857 1,474 1,745
As % of all permanent jobs advertised in the UK 1.70% 1.59% 1.59%
As % of the Processes & Methodologies category 1.81% 1.83% 1.66%
Number of salaries quoted 654 1,165 1,316
10th Percentile £25,825 £26,350 £30,000
25th Percentile £32,111 £32,750 £36,250
Median annual salary (50th Percentile) £46,000 £50,000 £52,500
Median % change year-on-year -8.00% -4.76% +10.53%
75th Percentile £65,000 £67,968 £71,652
90th Percentile £87,675 £88,750 £90,000
UK excluding London median annual salary £42,500 £43,586 £45,000
% change year-on-year -2.49% -3.14% +12.50%

All Process and Methodology Skills
UK

ITSM falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 47,277 80,571 105,171
As % of all permanent jobs advertised in the UK 93.52% 86.76% 95.68%
Number of salaries quoted 25,823 58,144 61,428
10th Percentile £31,250 £29,250 £34,000
25th Percentile £44,000 £40,000 £45,000
Median annual salary (50th Percentile) £58,033 £55,000 £61,500
Median % change year-on-year +5.51% -10.57% +2.50%
75th Percentile £77,500 £73,000 £82,500
90th Percentile £99,404 £92,500 £100,000
UK excluding London median annual salary £52,600 £50,000 £54,500
% change year-on-year +5.20% -8.26% +3.81%

ITSM
Job Vacancy Trend

Job postings citing ITSM as a proportion of all IT jobs advertised.

Job vacancy trend for ITSM in the UK

ITSM
Salary Trend

3-month moving average salary quoted in jobs citing ITSM.

Salary trend for ITSM in the UK

ITSM
Salary Histogram

Salary distribution for jobs citing ITSM over the 6 months to 3 April 2025.

Salary histogram for ITSM in the UK

ITSM
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the UK over the 6 months to 3 April 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +8 781 £45,000 -10.00% 679
UK excluding London +48 562 £42,500 -2.49% 455
Work from Home +32 279 £53,688 -6.63% 350
London -57 242 £62,500 - 278
North of England +35 193 £40,000 -4.25% 144
North West +24 141 £43,750 +4.73% 89
South East +27 119 £52,000 -0.95% 115
Midlands +29 101 £32,500 -17.72% 82
East of England +47 62 £38,500 +15.79% 53
South West +75 61 £45,000 +12.50% 41
East Midlands +59 59 £27,000 +8.00% 43
Yorkshire +42 42 £40,000 -4.25% 43
West Midlands -14 39 £51,500 -12.93% 38
Scotland +66 13 £34,250 -23.89% 25
Northern Ireland +49 13 £52,500 +44.83% 9
North East +25 10 £22,500 -46.94% 15
Wales +16 2 £70,000 +27.27% 5

ITSM
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 73 (8.52%) SharePoint
2 48 (5.60%) Microsoft Exchange
3 39 (4.55%) Confluence
4 29 (3.38%) IIS
5 10 (1.17%) Apache
6 6 (0.70%) nginx
7 4 (0.47%) Tomcat
Applications
1 87 (10.15%) Microsoft Office
2 11 (1.28%) Microsoft Excel
3 9 (1.05%) MS Visio
4 3 (0.35%) Chatbot
4 3 (0.35%) Microsoft PowerPoint
5 1 (0.12%) Weka
Business Applications
1 19 (2.22%) Remedy ITSM
2 5 (0.58%) Dynamics CRM
3 3 (0.35%) PlanetPress Connect
4 2 (0.23%) Dynamics AX
4 2 (0.23%) Elite 3E
4 2 (0.23%) Magento
4 2 (0.23%) Oracle Financials
5 1 (0.12%) iTrent
5 1 (0.12%) Oracle ERP
5 1 (0.12%) SimCorp Dimension
Cloud Services
1 203 (23.69%) Microsoft 365
2 194 (22.64%) Azure
3 68 (7.93%) AWS
4 66 (7.70%) SaaS
5 48 (5.60%) Entra ID
6 47 (5.48%) Power Platform
7 32 (3.73%) OneDrive
8 26 (3.03%) Power Automate
9 24 (2.80%) PowerApps
10 14 (1.63%) Azure Logic Apps
10 14 (1.63%) Dynamics 365
11 11 (1.28%) Azure Sentinel
12 9 (1.05%) Amazon CloudWatch
12 9 (1.05%) Azure Monitor
13 8 (0.93%) AWS CloudTrail
13 8 (0.93%) IaaS
13 8 (0.93%) Nutanix
14 7 (0.82%) Azure Data Factory
15 5 (0.58%) GCP
15 5 (0.58%) PaaS
Communications & Networking
1 47 (5.48%) Firewall
2 44 (5.13%) DNS
3 40 (4.67%) WAN
4 33 (3.85%) VPN
5 28 (3.27%) LAN
6 27 (3.15%) VLAN
7 25 (2.92%) TCP/IP
8 24 (2.80%) DHCP
9 19 (2.22%) Remote Desktop
10 16 (1.87%) SD-WAN
11 14 (1.63%) SAN
12 13 (1.52%) Wi-Fi
13 12 (1.40%) Network Security
13 12 (1.40%) Wireless
14 11 (1.28%) VoIP
15 9 (1.05%) Cisco IOS
16 8 (0.93%) MPLS
17 7 (0.82%) NAS
18 6 (0.70%) OSPF
18 6 (0.70%) Unified Communications
Database & Business Intelligence
1 57 (6.65%) SQL Server
2 32 (3.73%) Power BI
3 21 (2.45%) Big Data
4 20 (2.33%) Data Lake
4 20 (2.33%) Relational Database
4 20 (2.33%) Tableau
5 17 (1.98%) SQL Server Integration Services
6 14 (1.63%) DB2
7 11 (1.28%) Amazon RDS
8 10 (1.17%) SQL Server Reporting Services
9 7 (0.82%) Data Warehouse
10 6 (0.70%) MariaDB
11 5 (0.58%) Azure SQL Database
11 5 (0.58%) GIS
12 3 (0.35%) BusinessObjects
12 3 (0.35%) Oracle Database
13 2 (0.23%) Elasticsearch
14 1 (0.12%) MongoDB
14 1 (0.12%) Oracle BI Publisher
14 1 (0.12%) SQL Server Analysis Services
Development Applications
1 96 (11.20%) JIRA
2 9 (1.05%) Visual Studio
3 5 (0.58%) Git
4 3 (0.35%) Jenkins
4 3 (0.35%) SQL Server Management Studio (SSMS)
5 1 (0.12%) Bitbucket
5 1 (0.12%) Eclipse
5 1 (0.12%) Vagrant
5 1 (0.12%) Visual Studio Code
General
1 366 (42.71%) Social Skills
2 125 (14.59%) Analytical Skills
3 111 (12.95%) Finance
4 104 (12.14%) Law
5 71 (8.28%) Legal
6 36 (4.20%) Inclusion and Diversity
7 32 (3.73%) Marketing
7 32 (3.73%) Public Sector
8 28 (3.27%) Banking
9 24 (2.80%) Retail
10 21 (2.45%) Presentation Skills
11 18 (2.10%) Local Government
11 18 (2.10%) Manufacturing
12 15 (1.75%) Organisational Skills
13 12 (1.40%) Telecoms
14 11 (1.28%) Investment Banking
15 9 (1.05%) Back Office
15 9 (1.05%) Financial Institution
15 9 (1.05%) Games
16 7 (0.82%) Private Banking
Job Titles
1 240 (28.00%) Analyst
2 127 (14.82%) IT Support
3 119 (13.89%) Senior
4 101 (11.79%) Support Analyst
5 90 (10.50%) Lead
6 84 (9.80%) Service Analyst
7 77 (8.98%) IT Analyst
8 72 (8.40%) IT Manager
9 62 (7.23%) Service Manager
10 54 (6.30%) IT Support Analyst
10 54 (6.30%) Service Desk Analyst
11 48 (5.60%) Applications Support
11 48 (5.60%) Architect
11 48 (5.60%) Support Engineer
12 46 (5.37%) Auditor
12 46 (5.37%) IT Auditor
12 46 (5.37%) Senior Auditor
12 46 (5.37%) Senior IT Auditor
13 40 (4.67%) ServiceNow Architect
14 38 (4.43%) Service Desk Manager
Libraries, Frameworks & Software Standards
1 38 (4.43%) .NET
2 12 (1.40%) Web Services
3 11 (1.28%) SOAP
4 10 (1.17%) AngularJS
5 9 (1.05%) .NET Framework
5 9 (1.05%) ASP.NET
5 9 (1.05%) LDAP
6 8 (0.93%) CSS
6 8 (0.93%) HTML
6 8 (0.93%) REST
7 5 (0.58%) Ajax
7 5 (0.58%) XML
8 4 (0.47%) JSON
9 3 (0.35%) ARM Templates
9 3 (0.35%) EDI
9 3 (0.35%) Elastic Stack
9 3 (0.35%) Lightning Web Components
9 3 (0.35%) RESTful
10 2 (0.23%) LangChain
10 2 (0.23%) YAML
Miscellaneous
1 49 (5.72%) Management Information System
2 42 (4.90%) Self-Motivation
3 33 (3.85%) CMDB
4 27 (3.15%) Onboarding
4 27 (3.15%) Product Ownership
5 24 (2.80%) Client/Server
6 19 (2.22%) Data Centre
7 18 (2.10%) Enterprise Software
8 15 (1.75%) Driving Licence
8 15 (1.75%) Video Conferencing
9 14 (1.63%) Private Cloud
10 9 (1.05%) Hedge funds
11 8 (0.93%) Mobile App
12 6 (0.70%) Blackberry
12 6 (0.70%) Virtual Team
13 5 (0.58%) Clustering
13 5 (0.58%) Legacy Applications
13 5 (0.58%) Public Cloud
14 4 (0.47%) Hybrid Cloud
14 4 (0.47%) iPad
Operating Systems
1 244 (28.47%) Windows
2 78 (9.10%) Windows 10
3 58 (6.77%) Windows Server
4 49 (5.72%) Linux
5 32 (3.73%) Mac OS
6 30 (3.50%) Apple iOS
7 25 (2.92%) Android
8 22 (2.57%) Windows Server 2012
9 20 (2.33%) Windows Server 2016
10 16 (1.87%) Windows Server 2019
11 4 (0.47%) Unix
12 3 (0.35%) Red Hat Enterprise Linux
13 2 (0.23%) VMS
14 1 (0.12%) Mac OS X
Processes & Methodologies
1 480 (56.01%) Service Management
2 403 (47.02%) ITIL
3 226 (26.37%) Problem-Solving
4 188 (21.94%) Service Delivery
5 175 (20.42%) Customer Service
6 124 (14.47%) Agile
7 121 (14.12%) Change Management
8 117 (13.65%) Incident Management
9 111 (12.95%) Continuous Improvement
10 92 (10.74%) Information Security
11 82 (9.57%) Project Management
12 71 (8.28%) Cybersecurity
13 67 (7.82%) Risk Management
14 63 (7.35%) CRM
15 61 (7.12%) Stakeholder Management
16 59 (6.88%) Computer Science
17 58 (6.77%) Problem Management
18 57 (6.65%) DevOps
18 57 (6.65%) Mentoring
19 53 (6.18%) Data Privacy
Programming Languages
1 101 (11.79%) SQL
2 59 (6.88%) PowerShell
3 27 (3.15%) Python
4 26 (3.03%) JavaScript
5 21 (2.45%) C#
6 16 (1.87%) PL/SQL
7 14 (1.63%) VB.NET
8 10 (1.17%) T-SQL
9 8 (0.93%) Bash
10 6 (0.70%) Java
11 5 (0.58%) Kusto Query Language
12 3 (0.35%) Apex Code
13 2 (0.23%) C
13 2 (0.23%) C++
13 2 (0.23%) R
13 2 (0.23%) Ruby
14 1 (0.12%) Bicep
14 1 (0.12%) Gremlin
14 1 (0.12%) Shell Script
14 1 (0.12%) SOQL
Qualifications
1 180 (21.00%) Degree
2 53 (6.18%) ITIL Certification
3 51 (5.95%) Security Cleared
4 49 (5.72%) CISM
5 47 (5.48%) Master's Degree
6 46 (5.37%) CISA
7 38 (4.43%) Microsoft Certification
8 32 (3.73%) SC Cleared
9 23 (2.68%) CISSP
10 22 (2.57%) Computer Science Degree
10 22 (2.57%) PMI Certification
10 22 (2.57%) PMP
11 14 (1.63%) DV Cleared
12 13 (1.52%) DBS Check
12 13 (1.52%) ITIL Foundation Certificate
13 12 (1.40%) Network+ Certification
14 10 (1.17%) A+ Certification
15 9 (1.05%) Cisco Certification
16 8 (0.93%) Azure Certification
16 8 (0.93%) BPSS Clearance
Quality Assurance & Compliance
1 111 (12.95%) SLA
2 53 (6.18%) GRC
3 51 (5.95%) QA
4 23 (2.68%) Data Quality
5 17 (1.98%) Cyber Essentials
6 16 (1.87%) ISO/IEC 27001
7 13 (1.52%) GDPR
8 7 (0.82%) ISO/IEC 20000
9 5 (0.58%) ISO 22301
9 5 (0.58%) PCI DSS
10 4 (0.47%) Government Security Classifications
10 4 (0.47%) NIST
11 3 (0.35%) Cyber Essentials PLUS
11 3 (0.35%) ISO 9001
11 3 (0.35%) NCSC
12 2 (0.23%) COBIT
12 2 (0.23%) ISO/IEC 19770
13 1 (0.12%) ISO 13485
13 1 (0.12%) PMO
13 1 (0.12%) Sarbanes-Oxley
System Software
1 145 (16.92%) Active Directory
2 33 (3.85%) VMware Infrastructure
3 25 (2.92%) Hyper-V
4 24 (2.80%) Virtual Desktop
5 10 (1.17%) VMware ESXi
6 5 (0.58%) Docker
6 5 (0.58%) Microsoft Virtual Server
6 5 (0.58%) Virtual Servers
7 4 (0.47%) VMware NSX
7 4 (0.47%) vSphere
8 3 (0.35%) XenApp
8 3 (0.35%) XenDesktop
9 2 (0.23%) pfSense
9 2 (0.23%) Virtual Machines
10 1 (0.12%) Firmware
Systems Management
1 53 (6.18%) Microsoft Intune
2 41 (4.78%) SCCM
3 18 (2.10%) Ansible
4 10 (1.17%) Terraform
4 10 (1.17%) WSUS
5 9 (1.05%) Progress Chef
6 8 (0.93%) Single Sign-On
7 6 (0.70%) FortiGate
7 6 (0.70%) Kubernetes
7 6 (0.70%) Puppet
8 5 (0.58%) SCOM
8 5 (0.58%) vCenter Server
8 5 (0.58%) ZABBIX
9 4 (0.47%) Grafana
10 3 (0.35%) Autotask
10 3 (0.35%) Avamar
10 3 (0.35%) Computer Incident Response Team
10 3 (0.35%) VxRail
11 2 (0.23%) Failover Clustering
11 2 (0.23%) Prometheus
Vendors
1 305 (35.59%) Microsoft
2 255 (29.75%) ServiceNow
3 55 (6.42%) VMware
4 41 (4.78%) Oracle
5 40 (4.67%) Cisco
6 23 (2.68%) Citrix
6 23 (2.68%) SolarWinds
7 19 (2.22%) Remedy
8 11 (1.28%) iManage
9 9 (1.05%) Veeam
9 9 (1.05%) Zscaler
10 8 (0.93%) Atlassian
10 8 (0.93%) Avaya
10 8 (0.93%) Google
10 8 (0.93%) Salesforce
11 7 (0.82%) Apple
11 7 (0.82%) Avaloq
11 7 (0.82%) Dell
11 7 (0.82%) Draytek
11 7 (0.82%) SAP