The following table provides summary statistics for permanent job vacancies with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 3 months to 24 June 2017 with a comparison to the same period in the previous 2 years.

IT Service Management (ITSM)
UK
3 months to
24 Jun 2017
Same period 2016 Same period 2015
Rank 348 353 405
Rank change year-on-year +5 +52  
Permanent jobs citing ITSM 789 843 820
As % of all permanent IT jobs advertised in the UK 0.90% 0.86% 0.74%
As % of the Processes & Methodologies category 1.00% 0.96% 0.84%
Number of salaries quoted 580 690 603
Median salary £47,500 £45,000 £46,000
Median salary % change year-on-year +5.55% -2.17%  
90% offered a salary of more than £25,500 £28,000 £27,500
10% offered a salary of more than £74,600 £75,000 £67,500
UK excluding London median salary £47,000 £42,500 £42,500
% change year-on-year +10.58% -  

ITSM is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process and methodology skills.

Process & Methodology Skills
UK
Permanent job vacancies with a requirement for process and methodology skills 78925 87582 97637
As % of all permanent IT job vacancies advertised in the UK 89.72% 88.95% 88.02%
Number of salaries quoted 63638 73140 79819
Median salary £50,000 £50,000 £50,000
90% offered a salary of more than £32,500 £32,500 £31,500
10% offered a salary of more than £80,000 £75,000 £77,500
UK excluding London median salary £45,000 £45,000 £44,000
% change year-on-year - +2.27%  

ITSM
Job Vacancy Trend

The job posting trend of jobs advertised citing ITSM as a proportion of all permanent or contract IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for ITSM in the UK

ITSM
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM.

Salary trend for ITSM in the UK

ITSM
Salary Histogram

The salary distribution of IT jobs citing ITSM over the 3 months to 24 June 2017.

Salary histogram for ITSM in the UK

ITSM
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the UK over the 3 months to 24 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +4 729 £47,500 - 90
London +44 347 £50,000 -3.38% 36
South East +11 104 £45,000 -10.00% 17
East of England +9 70 £50,000 +3.09% 8
City of London +12 55 £47,500 -22.44% 8
Yorkshire +31 48 £30,000 -33.33% 3
Berkshire +38 47 £55,000 +10.00% 4
North West -56 45 £45,000 +5.88% 13
West Midlands -10 44 £50,000 +33.33% 5
South West +3 43 £45,000 +20.00% 4
West Yorkshire +28 33 £40,250 -10.55% 2
Scotland +5 25 £50,688 +22.87% 4
Leeds +14 24 £47,500 +5.55% 1
Reading +45 23 £45,000 +30.43%
Bedfordshire +39 23 £51,250 -19.60% 1
East Midlands -18 21 £29,000 -31.10% 3
Wales +16 20 £49,039 +72.06%
Cheshire -22 20 £45,000 +50.00% 1
Manchester -37 20 £45,000 +5.88% 11
Essex +5 19 £55,000 -10.56% 1
Surrey -6 19 £33,000 -34.00% 5
Bristol -20 17 £43,750 +90.21% 3
Cornwall +6 16 £50,000 -
Edinburgh -17 16 £51,500 +24.84% 4
Hampshire +12 15 £37,500 +15.38% 2
Chelmsford -5 15 £50,000 -18.69% 1
West Wales -4 13 £49,039 +72.06%
Hertfordshire -7 13 £45,000 +2.85% 3
Birmingham -17 13 £50,000 - 1
Swansea - 13 £49,039 -

For the 6 months to 24 June 2017, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads with a requirement for ITSM.

1 1111 (74.02%) ITIL
2 997 (66.42%) Service Management
3 390 (25.98%) Finance
4 352 (23.45%) Service Delivery
5 305 (20.32%) Windows
6 302 (20.12%) Microsoft
7 282 (18.79%) Project Management
8 258 (17.19%) Degree
9 248 (16.52%) ServiceNow
10 237 (15.79%) SLA
11 197 (13.12%) Problem Management
12 195 (12.99%) ITIL Certification
12 195 (12.99%) Change Management
13 181 (12.06%) ITIL V3
14 180 (11.99%) Analytical Skills
15 176 (11.73%) Active Directory
16 170 (11.33%) Agile Software Development
17 163 (10.86%) Incident Management
18 161 (10.73%) Remedy ITSM
18 161 (10.73%) Remedy
19 153 (10.19%) Stakeholder Management
20 147 (9.79%) Management Information System
20 147 (9.79%) Continuous Improvement
21 134 (8.93%) SQL
22 125 (8.33%) Microsoft Office
23 124 (8.26%) Data Centre
24 120 (7.99%) JavaScript
25 113 (7.53%) Configuration Management
26 111 (7.40%) PRINCE2
26 111 (7.40%) Process Improvement

ITSM
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 60 (4.00%) MS Exchange
2 49 (3.26%) SharePoint
3 20 (1.33%) CMS
4 19 (1.27%) Skype for Business
5 17 (1.13%) Confluence
6 15 (1.00%) Exchange Server 2010
7 13 (0.87%) IIS
8 12 (0.80%) SharePoint 2010
9 11 (0.73%) IBM Notes
10 10 (0.67%) BizTalk Server
11 9 (0.60%) Oracle SOA Suite
12 8 (0.53%) Blackberry Enterprise Server
12 8 (0.53%) WebSphere
13 7 (0.47%) Exchange Server 2013
14 6 (0.40%) Exchange Server 2007
15 5 (0.33%) Kentico
16 4 (0.27%) Exchange Server 2003
17 3 (0.20%) Documentum
17 3 (0.20%) OpenStack
17 3 (0.20%) Oracle HTTP Server
Applications
1 125 (8.33%) Microsoft Office
2 104 (6.93%) Microsoft Excel
3 49 (3.26%) Microsoft PowerPoint
4 21 (1.40%) MS Visio
5 11 (0.73%) Microsoft Project
6 5 (0.33%) Spreadsheet
7 2 (0.13%) Adobe Creative Suite
7 2 (0.13%) Final Cut Pro
8 1 (0.067%) Adobe Captivate
8 1 (0.067%) InfoPath
Business Applications
1 161 (10.73%) Remedy ITSM
2 29 (1.93%) Remedy AR System
3 8 (0.53%) MetaTrader
4 6 (0.40%) Oracle ERP
4 6 (0.40%) SAP Oil and Gas
5 5 (0.33%) HFM
5 5 (0.33%) Oracle EBS
5 5 (0.33%) Oracle Financials
5 5 (0.33%) Unit4 Business World
6 4 (0.27%) assyst
7 3 (0.20%) Oracle CRM
7 3 (0.20%) Salesforce.com CRM
8 2 (0.13%) Dynamics CRM
8 2 (0.13%) SAP HR
9 1 (0.067%) Dynamics GP
9 1 (0.067%) Movex
9 1 (0.067%) Oracle BPM
9 1 (0.067%) SAP ERP
9 1 (0.067%) SAP HCM
9 1 (0.067%) SAP Payroll
Cloud Services
1 63 (4.20%) Office 365
2 50 (3.33%) SaaS
3 41 (2.73%) Microsoft Azure
4 22 (1.47%) Amazon AWS
5 21 (1.40%) IaaS
6 19 (1.27%) Cloud Computing
7 16 (1.07%) PaaS
7 16 (1.07%) Slack
8 11 (0.73%) GitHub
9 8 (0.53%) Sumo Logic
10 4 (0.27%) G Suite
10 4 (0.27%) iTunes
11 3 (0.20%) Azure Active Directory
12 1 (0.067%) FinancialForce.com
12 1 (0.067%) Oracle Service Cloud
Communications & Networking
1 59 (3.93%) WAN
2 57 (3.80%) Firewall
2 57 (3.80%) Internet
2 57 (3.80%) LAN
3 55 (3.66%) VPN
4 51 (3.40%) DNS
5 42 (2.80%) SAN
6 39 (2.60%) TCP/IP
7 26 (1.73%) LDAP
8 25 (1.67%) Wi-Fi
9 24 (1.60%) Wireless
10 22 (1.47%) Wireshark
11 21 (1.40%) DHCP
12 20 (1.33%) VoIP
13 19 (1.27%) HTTP
14 17 (1.13%) SNMP
14 17 (1.13%) Unified Communications
15 16 (1.07%) IP Telephony
16 15 (1.00%) Cisco ASA
16 15 (1.00%) SSL
Database & Business Intelligence
1 85 (5.66%) SQL Server
2 28 (1.87%) Relational Database
3 24 (1.60%) Big Data
4 19 (1.27%) MySQL
5 17 (1.13%) BusinessObjects
6 16 (1.07%) SQL Server Reporting Services
7 15 (1.00%) SQL Server Integration Services
8 11 (0.73%) Data Warehouse
8 11 (0.73%) DB2
8 11 (0.73%) Power BI
8 11 (0.73%) QlikView
9 10 (0.67%) Oracle Database
10 8 (0.53%) SQL Server Analysis Services
11 7 (0.47%) Oracle Database 12c
11 7 (0.47%) SQL Server 2008
12 6 (0.40%) PowerCenter
12 6 (0.40%) SQL Server 2012
12 6 (0.40%) SQL Server 2016
13 5 (0.33%) Azure SQL Database
13 5 (0.33%) Informix
Development Applications
1 39 (2.60%) JIRA
2 20 (1.33%) Git (software)
3 16 (1.07%) Jenkins
4 10 (0.67%) Selenium
5 9 (0.60%) Visual Studio
6 7 (0.47%) JMeter
6 7 (0.47%) LoadRunner
6 7 (0.47%) LoadUI
6 7 (0.47%) Ranorex
6 7 (0.47%) SoapUI
7 5 (0.33%) Sonatype Nexus
8 4 (0.27%) Ant
8 4 (0.27%) Maven
8 4 (0.27%) Subversion
9 2 (0.13%) Bitbucket
10 1 (0.067%) Balsamiq Mockups
10 1 (0.067%) Gradle
10 1 (0.067%) JUnit
10 1 (0.067%) Team Foundation Server
10 1 (0.067%) TeamCity
General
1 390 (25.98%) Finance
2 88 (5.86%) Banking
3 53 (3.53%) Telecoms
4 51 (3.40%) Retail
5 29 (1.93%) Back Office
6 26 (1.73%) Financial Institution
6 26 (1.73%) Marketing
7 25 (1.67%) Manufacturing
8 22 (1.47%) Investment Banking
8 22 (1.47%) Legal
9 21 (1.40%) Law
10 19 (1.27%) Local Government
11 17 (1.13%) Retail Banking
12 15 (1.00%) Billing
12 15 (1.00%) Publishing
13 9 (0.60%) Electronics
14 5 (0.33%) Advertising
14 5 (0.33%) Aerospace
14 5 (0.33%) Automotive
14 5 (0.33%) Pharmaceutical
Job Titles
1 264 (17.59%) Service Manager
2 260 (17.32%) Analyst
3 153 (10.19%) IT Manager
4 142 (9.46%) Consultant
5 97 (6.46%) Service Analyst
6 92 (6.13%) IT Services Manager
7 89 (5.93%) Developer
8 72 (4.80%) Delivery Manager
9 67 (4.46%) Administrator
10 66 (4.40%) Services Delivery Manager
11 59 (3.93%) Architect
12 55 (3.66%) Service Desk Analyst
13 54 (3.60%) Support Analyst
14 50 (3.33%) Incident Manager
15 49 (3.26%) Desktop Support
16 46 (3.06%) Service Management Consultant
16 46 (3.06%) Support Engineer
17 44 (2.93%) Management Consultant
17 44 (2.93%) Senior Manager
18 43 (2.86%) IT Analyst
Libraries, Frameworks & Software Standards
1 104 (6.93%) HTML
2 100 (6.66%) XML
3 99 (6.60%) CSS
4 97 (6.46%) Web Services
5 51 (3.40%) Ajax
6 48 (3.20%) .NET
7 44 (2.93%) SOAP
8 38 (2.53%) REST
9 27 (1.80%) AngularJS
10 17 (1.13%) Twitter Bootstrap
11 16 (1.07%) ASP.NET
11 16 (1.07%) XHTML
12 14 (0.93%) Flash
13 12 (0.80%) Middleware
14 9 (0.60%) jQuery
15 8 (0.53%) FIX Protocol
15 8 (0.53%) JSON
16 7 (0.47%) JDBC
16 7 (0.47%) WebSphere MQ
17 6 (0.40%) SAP PI
Miscellaneous
1 180 (11.99%) Analytical Skills
2 147 (9.79%) Management Information System
3 124 (8.26%) Data Centre
4 107 (7.13%) CMDB
5 80 (5.33%) Computer Science
6 48 (3.20%) User Experience
7 36 (2.40%) Virtual Team
8 24 (1.60%) Enterprise Software
9 20 (1.33%) Blackberry
10 19 (1.27%) Fintech
11 15 (1.00%) Mainframe
11 15 (1.00%) NHS
12 13 (0.87%) Hedge funds
12 13 (0.87%) Pricing Data
12 13 (0.87%) Reference Data
12 13 (0.87%) Replication
13 11 (0.73%) Hybrid Cloud
13 11 (0.73%) Smartphone
14 10 (0.67%) Life Science
15 9 (0.60%) Data Protection Act
Operating Systems
1 305 (20.32%) Windows
2 100 (6.66%) Unix
3 98 (6.53%) Linux
4 90 (6.00%) Windows Server
5 70 (4.66%) Windows 7
6 49 (3.26%) Windows Server 2008
7 34 (2.27%) Windows 10
8 28 (1.87%) Windows Server 2012
9 21 (1.40%) Mac OS X
10 20 (1.33%) Windows Server 2003
11 19 (1.27%) Android
11 19 (1.27%) Apple iOS
11 19 (1.27%) Windows 8
11 19 (1.27%) Windows XP
12 18 (1.20%) Solaris
13 8 (0.53%) AIX
13 8 (0.53%) Windows 2000 Server
14 7 (0.47%) Red Hat Enterprise Linux
15 6 (0.40%) Mac OS
15 6 (0.40%) Windows Vista
Processes & Methodologies
1 1111 (74.02%) ITIL
2 997 (66.42%) Service Management
3 352 (23.45%) Service Delivery
4 282 (18.79%) Project Management
5 197 (13.12%) Problem Management
6 195 (12.99%) Change Management
7 181 (12.06%) ITIL V3
8 170 (11.33%) Agile Software Development
9 163 (10.86%) Incident Management
10 153 (10.19%) Stakeholder Management
11 147 (9.79%) Continuous Improvement
12 113 (7.53%) Configuration Management
13 111 (7.40%) PRINCE2
13 111 (7.40%) Process Improvement
14 91 (6.06%) Service Design
15 90 (6.00%) Workflow
16 89 (5.93%) Asset Management
16 89 (5.93%) Information Security
17 87 (5.80%) DevOps
18 81 (5.40%) Mentoring
Programming Languages
1 134 (8.93%) SQL
2 120 (7.99%) JavaScript
3 64 (4.26%) Java
4 37 (2.47%) Python
5 33 (2.20%) Perl
6 29 (1.93%) PowerShell
7 28 (1.87%) C
8 26 (1.73%) C#
9 25 (1.67%) Shell Script
10 15 (1.00%) T-SQL
11 11 (0.73%) C++
11 11 (0.73%) Ruby
12 10 (0.67%) PL/SQL
13 8 (0.53%) VBScript
14 4 (0.27%) VBA
14 4 (0.27%) XPath
15 3 (0.20%) AWK
15 3 (0.20%) Korn
15 3 (0.20%) VB
15 3 (0.20%) XQuery
Qualifications
1 258 (17.19%) Degree
2 195 (12.99%) ITIL Certification
3 107 (7.13%) Security Cleared
4 76 (5.06%) SC Cleared
5 55 (3.66%) Computer Science Degree
6 51 (3.40%) Microsoft Certification
7 44 (2.93%) ITIL Foundation Certificate
8 42 (2.80%) ISEB
9 38 (2.53%) Cisco Certification
10 30 (2.00%) CISSP
11 29 (1.93%) DV Cleared
12 26 (1.73%) CCNA
13 25 (1.67%) MCSE
14 22 (1.47%) PRINCE2 Certification
15 19 (1.27%) MCP
16 17 (1.13%) CCNP
17 15 (1.00%) A+ Certification
17 15 (1.00%) PMI Certification
18 14 (0.93%) CISM
18 14 (0.93%) MCSA
Quality Assurance & Compliance
1 237 (15.79%) SLA
2 71 (4.73%) ISO/IEC 27001
3 56 (3.73%) QA
4 53 (3.53%) ISO/IEC 20000
5 30 (2.00%) COBIT
6 19 (1.27%) Data Quality
7 17 (1.13%) PMO
8 13 (0.87%) PCI DSS
9 12 (0.80%) Sarbanes-Oxley
10 7 (0.47%) Cyber Essentials
10 7 (0.47%) PMBOK
11 6 (0.40%) Solvency II
12 5 (0.33%) ISO 22301
13 4 (0.27%) Cyber Essentials PLUS
13 4 (0.27%) ISO 9001
13 4 (0.27%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
14 3 (0.20%) ISO/IEC 15288
14 3 (0.20%) RosettaNet
15 2 (0.13%) GPG13
15 2 (0.13%) ISO/IEC 19770
System Software
1 176 (11.73%) Active Directory
2 70 (4.66%) VMware Infrastructure
3 31 (2.07%) Hyper-V
4 15 (1.00%) vSphere
5 11 (0.73%) VMware ESXi
6 8 (0.53%) Snort
6 8 (0.53%) Terminal Services
6 8 (0.53%) Virtual Desktop
6 8 (0.53%) XenApp
7 6 (0.40%) XenDesktop
8 5 (0.33%) BlackBerry Internet Service
8 5 (0.33%) VMware Workstation
9 3 (0.20%) Docker
9 3 (0.20%) Microsoft App-V
9 3 (0.20%) Tivoli Directory Server
10 2 (0.13%) Veritas Cluster Server
11 1 (0.067%) Oracle Clusterware
11 1 (0.067%) Samba
11 1 (0.067%) Virtual Machines
11 1 (0.067%) Virtual Servers
Systems Management
1 63 (4.20%) SCCM
2 21 (1.40%) Puppet
3 19 (1.27%) SCOM
3 19 (1.27%) ZABBIX
4 17 (1.13%) Nagios
5 15 (1.00%) Opscode Chef
6 12 (0.80%) Tivoli
7 11 (0.73%) Ansible
8 10 (0.67%) vRealize
9 8 (0.53%) CA Spectrum
10 7 (0.47%) Nessus
10 7 (0.47%) Norton AntiVirus
11 6 (0.40%) IBM BigFix
11 6 (0.40%) Netcool
11 6 (0.40%) WSUS
12 5 (0.33%) Backup Exec
12 5 (0.33%) Control-M
12 5 (0.33%) Opsview
12 5 (0.33%) RSA enVision
13 4 (0.27%) McAfee ePO
Vendors
1 302 (20.12%) Microsoft
2 248 (16.52%) ServiceNow
3 161 (10.73%) Remedy
4 106 (7.06%) Cisco
4 106 (7.06%) VMware
5 87 (5.80%) HP
6 81 (5.40%) BMC
7 61 (4.06%) Oracle
8 41 (2.73%) Citrix
9 40 (2.66%) SAP
10 38 (2.53%) IBM
11 32 (2.13%) Apple
12 27 (1.80%) Cadence
13 26 (1.73%) Splunk
14 25 (1.67%) SolarWinds
15 24 (1.60%) CheckPoint
16 22 (1.47%) LogRhythm
16 22 (1.47%) Snow
17 20 (1.33%) Juniper
18 17 (1.13%) Salesforce.com
City, London
Parallel Consulting
Salary: £60000 - £65000 per annum + excellent benefits
Posted: 3 hours ago
Cheadle, Cheshire
Cloudscope
Salary: £17k - 20k per year
Posted: Yesterday
London
Venturi
Salary: £50000 - £60000 per annum + Bonus & Benefits
Posted: 3 hours ago
Cambridge, Cambridgeshire
IT Connections
Salary: to £65,000
Posted: Yesterday
Cheadle, Cheshire
Jagger Talent
Salary: From £17,000 to £20,000 per annum + Parking + Pension + Overtime
Posted: 2 days ago
Nottingham, Nottinghamshire
Harvey Nash plc
Salary: £40000 - £45000 per annum
Posted: Yesterday
Redhill, Surrey
CV Screen Ltd
Salary: to £40,000 + Benefits
Posted: 2 days ago
Manchester, Lancashire
NHS Blood And Transplant
Salary: From £40,428 to £48,514 per annum
Posted: 2 days ago
South West London
Ashdown IT
Salary: £50000 - £60000 per annum + Bonus and Healthcare
Posted: Yesterday
Chelmsford, Essex
I3
Salary: £40000 - £45000 per annum + benefits
Posted: 5 days ago
Surrey
Venturi
Salary: £40000.00 - £50000.00 per annum + Bonus & Benefits
Posted: 3 hours ago
Milton Keynes, Buckinghamshire
Polar Recruitment
Salary: £50000 - £60000 per annum + + Benefits
Posted: Yesterday
London
Streamline Connections
Salary: £38000.00 - £49000.00 per annum + bens
Posted: Yesterday
London
Joseph Harry Ltd
Salary: £60000 - £75000 per annum + 20% bonus + 10% pension
Posted: 2 days ago
Bristol, Avon
NHS Blood And Transplant
Salary: From £40,428 to £48,514 per annum
Posted: 2 days ago
London
Send
Salary: From £50,000 to £60,000 per annum + 18% bonus + car allowance + benefi
Posted: 2 days ago
Coventry, West Midlands (County)
Crimson Ltd
Salary: £35000 - £45000 per annum
Posted: 4 days ago
London
Thebes IT
Posted: Yesterday
London
Hitachi Consulting UK
Salary: £90,000 per annum
Posted: 2 days ago
Manchester, Lancashire
Hitachi Consulting UK
Salary: £90,000 per annum
Posted: 2 days ago
Redhill, Surrey
CV Screen Ltd
Salary: £30k - 40k per year + benefits
Posted: 5 days ago
London
Devonshire Hayes Recruitment Specialists Ltd
Salary: From £33,000 to £36,000 per annum
Posted: 4 days ago
Southampton, Hampshire
Networkers
Salary: £23000 - £25000 per annum
Posted: 3 days ago
North West London
Peopleworks
Salary: From £28,000 to £32,000 per annum Negotiable + Bonus + benefits
Posted: 4 days ago
Ely, Cambridgeshire
Cyber Team
Salary: From £23,000 to £26,000 per annum
Posted: 3 days ago
Bracknell, Berkshire
Global Technology Solutions Ltd
Salary: £38000 - £40000 per annum
Posted: 4 days ago
Bracknell, Berkshire
Roc Search
Salary: £35000 - £40000 per annum
Posted: 4 days ago
Crawley, West Sussex
Network ITR
Salary: £45000 - £50000 per annum
Posted: 5 days ago
Bury, Lancashire
Cyber Team
Salary: From £23,000 to £26,000 per annum
Posted: 4 days ago
Shoreham-By-Sea, West Sussex
Bluetownonline
Posted: 5 days ago