IT Service Management (ITSM)
UK

The following table provides summary statistics for permanent job vacancies with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 5 December 2023 with a comparison to the same period in the previous 2 years.

6 months to
5 Dec 2023
Same period 2022 Same period 2021
Rank 173 254 280
Rank change year-on-year +81 +26 -11
Permanent jobs citing ITSM 1,095 1,817 1,702
As % of all permanent jobs advertised in the UK 2.05% 1.46% 1.34%
As % of the Processes & Methodologies category 2.18% 1.53% 1.40%
Number of salaries quoted 920 1,400 1,310
10th Percentile £27,500 £30,000 £26,000
25th Percentile £36,238 £36,000 £35,000
Median annual salary (50th Percentile) £54,763 £51,000 £50,000
Median % change year-on-year +7.38% +2.00% -
75th Percentile £70,000 £71,652 £70,000
90th Percentile £90,000 £91,250 £87,500
UK excluding London median annual salary £45,000 £45,000 £43,000
% change year-on-year - +4.65% -4.44%

All Process and Methodology Skills
UK

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 50,261 118,879 121,556
As % of all permanent jobs advertised in the UK 94.08% 95.74% 95.44%
Number of salaries quoted 36,398 72,456 81,203
10th Percentile £32,500 £34,500 £32,500
25th Percentile £43,750 £45,000 £42,500
Median annual salary (50th Percentile) £60,000 £60,000 £60,000
Median % change year-on-year - - +9.09%
75th Percentile £80,000 £82,500 £77,500
90th Percentile £100,000 £100,000 £95,000
UK excluding London median annual salary £52,500 £53,500 £50,000
% change year-on-year -1.87% +7.00% +4.17%

ITSM
Job Vacancy Trend

Job postings citing ITSM as a proportion of all IT jobs advertised.

Job vacancy trend for ITSM in the UK

ITSM
Salary Trend

3-month moving average salary quoted in jobs citing ITSM.

Salary trend for ITSM in the UK

ITSM
Salary Histogram

Salary distribution for jobs citing ITSM over the 6 months to 5 December 2023.

Salary histogram for ITSM in the UK

ITSM
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the UK over the 6 months to 5 December 2023. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +72 960 £54,500 +9.00% 394
UK excluding London +52 619 £45,000 - 278
Work from Home +89 469 £62,500 +13.64% 166
London +101 394 £62,500 -3.85% 146
North of England +98 190 £42,500 -5.56% 81
South East +63 184 £54,500 +5.98% 76
North West +105 99 £42,288 +0.45% 42
Midlands +49 98 £42,288 -15.43% 37
West Midlands +73 85 £42,288 -15.43% 25
Yorkshire +69 75 £42,500 -5.56% 28
Scotland +78 51 £55,000 +29.41% 33
South West +18 47 £36,500 +1.39% 23
East of England +65 29 £32,500 -7.14% 27
Wales +24 19 £51,000 +21.43% 2
North East +45 16 £42,625 +6.56% 11
East Midlands +7 13 £40,750 +1.88% 12
Northern Ireland +39 4 £42,288 -25.15% 5

ITSM
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 91 (8.31%) SharePoint
2 22 (2.01%) Confluence
3 15 (1.37%) WebSphere
4 14 (1.28%) WebSphere Application Server
5 11 (1.00%) MS Exchange
6 8 (0.73%) Oracle Service Bus
6 8 (0.73%) WebLogic
7 4 (0.37%) CMS
7 4 (0.37%) SharePoint Server
8 3 (0.27%) IIS
9 1 (0.091%) Apache
9 1 (0.091%) Drupal
9 1 (0.091%) Exchange Server 2013
9 1 (0.091%) Skype for Business
Applications
1 136 (12.42%) Microsoft Office
2 50 (4.57%) Microsoft Excel
3 34 (3.11%) Microsoft PowerPoint
4 13 (1.19%) MS Visio
5 3 (0.27%) Microsoft Project
6 2 (0.18%) Trello
7 1 (0.091%) Acrobat
Business Applications
1 71 (6.48%) Remedy ITSM
2 40 (3.65%) Dynamics CRM
3 35 (3.20%) PlanetPress Connect
4 18 (1.64%) Elite 3E
5 4 (0.37%) Dynamics GP
5 4 (0.37%) Salesforce CRM
6 3 (0.27%) Dynamics NAV
7 2 (0.18%) Carpe Diem
8 1 (0.091%) NetSuite
8 1 (0.091%) SAP BPC
8 1 (0.091%) SAP CO
8 1 (0.091%) SAP FI
8 1 (0.091%) SAP FI/CO
8 1 (0.091%) SAP MM
8 1 (0.091%) SAP S/4HANA
8 1 (0.091%) SAP SD
Cloud Services
1 242 (22.10%) Microsoft 365
2 203 (18.54%) Azure
3 94 (8.58%) SaaS
4 62 (5.66%) Entra ID
5 43 (3.93%) Power Platform
6 32 (2.92%) IaaS
6 32 (2.92%) PaaS
7 25 (2.28%) AWS
8 19 (1.74%) OneDrive
9 18 (1.64%) Azure DevOps
10 15 (1.37%) PowerApps
11 10 (0.91%) Datadog
12 9 (0.82%) Dynamics 365
12 9 (0.82%) Mimecast
13 8 (0.73%) GCP
13 8 (0.73%) Power Automate
13 8 (0.73%) WhatsApp
14 7 (0.64%) Yammer
15 6 (0.55%) Azure Monitor
16 4 (0.37%) Nutanix
Communications & Networking
1 62 (5.66%) Firewall
2 60 (5.48%) VPN
3 56 (5.11%) WAN
4 50 (4.57%) LAN
5 33 (3.01%) DNS
6 31 (2.83%) SAN
7 29 (2.65%) Wi-Fi
8 27 (2.47%) VoIP
9 26 (2.37%) DHCP
10 25 (2.28%) SSL
10 25 (2.28%) TCP/IP
11 21 (1.92%) SD-WAN
12 16 (1.46%) Wireless
13 15 (1.37%) Internet
13 15 (1.37%) MPLS
13 15 (1.37%) VLAN
14 13 (1.19%) Ethernet
15 12 (1.10%) IP Telephony
16 9 (0.82%) Network Security
16 9 (0.82%) Unified Communications
Database & Business Intelligence
1 101 (9.22%) SQL Server
2 33 (3.01%) Data Warehouse
3 25 (2.28%) MySQL
4 23 (2.10%) Relational Database
5 21 (1.92%) Power BI
6 17 (1.55%) BusinessObjects
7 14 (1.28%) BusinessObjects Business Intelligence
8 9 (0.82%) Oracle Database
9 8 (0.73%) Oracle Database 10g
9 8 (0.73%) Oracle Database 11g
9 8 (0.73%) VLDB
10 7 (0.64%) GIS
10 7 (0.64%) SQL Server Reporting Services
11 6 (0.55%) Metadata
11 6 (0.55%) Oracle Reports
12 3 (0.27%) Azure SQL Database
12 3 (0.27%) Power Query
12 3 (0.27%) Qlik Sense
12 3 (0.27%) SQL Server Analysis Services
12 3 (0.27%) SQL Server Integration Services
Development Applications
1 95 (8.68%) JIRA
2 28 (2.56%) SQL Server Management Studio (SSMS)
3 25 (2.28%) Git
4 18 (1.64%) MSI
5 16 (1.46%) AdminStudio
5 16 (1.46%) InstallShield
6 14 (1.28%) Oracle APEX
7 7 (0.64%) Visual Studio Code
General
1 384 (35.07%) Social Skills
2 231 (21.10%) Finance
3 166 (15.16%) Analytical Skills
4 62 (5.66%) Retail
5 60 (5.48%) Inclusion and Diversity
6 55 (5.02%) Law
7 52 (4.75%) Legal
8 51 (4.66%) Banking
9 44 (4.02%) Public Sector
10 41 (3.74%) Organisational Skills
11 35 (3.20%) Presentation Skills
12 24 (2.19%) Influencing Skills
13 22 (2.01%) Telecoms
14 19 (1.74%) Back Office
15 18 (1.64%) Manufacturing
15 18 (1.64%) Marketing
16 16 (1.46%) Financial Institution
17 6 (0.55%) Games
18 5 (0.46%) Billing
18 5 (0.46%) Local Government
Job Titles
1 310 (28.31%) Analyst
2 149 (13.61%) Support Analyst
3 117 (10.68%) Service Manager
4 100 (9.13%) IT Manager
5 91 (8.31%) Lead
6 88 (8.04%) Service Analyst
7 80 (7.31%) IT Support
8 77 (7.03%) Applications Support
8 77 (7.03%) Architect
9 74 (6.76%) Senior
10 72 (6.58%) Applications Support Analyst
11 68 (6.21%) IT Services Manager
12 67 (6.12%) Support Engineer
13 66 (6.03%) IT Analyst
14 64 (5.84%) 2nd Line Support
15 58 (5.30%) Service Desk Analyst
16 48 (4.38%) Consultant
16 48 (4.38%) Delivery Manager
16 48 (4.38%) ServiceNow Architect
17 45 (4.11%) Service Delivery Manager
Libraries, Frameworks & Software Standards
1 68 (6.21%) HTML
2 63 (5.75%) XML
3 54 (4.93%) Web Services
4 50 (4.57%) CSS
5 48 (4.38%) SOAP
6 34 (3.11%) LDAP
7 32 (2.92%) .NET
7 32 (2.92%) Ajax
8 27 (2.47%) JSON
9 25 (2.28%) REST
10 11 (1.00%) ASP.NET
11 10 (0.91%) AngularJS
12 7 (0.64%) Middleware
12 7 (0.64%) SailPoint
13 5 (0.46%) Software Packaging
14 4 (0.37%) .NET Framework
14 4 (0.37%) CSS3
14 4 (0.37%) EDI
14 4 (0.37%) React
15 3 (0.27%) XHTML
Miscellaneous
1 97 (8.86%) Management Information System
2 79 (7.21%) CMDB
3 64 (5.84%) Self-Motivation
4 54 (4.93%) Onboarding
5 43 (3.93%) Data Centre
6 23 (2.10%) Driving Licence
7 19 (1.74%) Legacy Systems
8 16 (1.46%) Replication
8 16 (1.46%) Shadow IT
9 14 (1.28%) Private Cloud
10 13 (1.19%) Product Ownership
10 13 (1.19%) Video Conferencing
11 12 (1.10%) Security Operations Centre
11 12 (1.10%) Smartphone
12 11 (1.00%) Virtual Team
13 10 (0.91%) Enterprise Software
13 10 (0.91%) Mainframe
14 9 (0.82%) Data Protection Act
15 8 (0.73%) Life Science
16 6 (0.55%) NHS
Operating Systems
1 296 (27.03%) Windows
2 147 (13.42%) Windows 10
3 78 (7.12%) Windows Server
4 47 (4.29%) Linux
5 42 (3.84%) Windows 7
6 36 (3.29%) Android
7 22 (2.01%) Unix
8 21 (1.92%) Windows Server 2016
9 19 (1.74%) Mac OS
10 18 (1.64%) Solaris
10 18 (1.64%) Windows Server 2012
11 15 (1.37%) Apple iOS
12 13 (1.19%) Windows Server 2019
13 11 (1.00%) Red Hat Enterprise Linux
14 10 (0.91%) HPUX
15 7 (0.64%) AIX
15 7 (0.64%) Windows Server 2008
16 4 (0.37%) Windows 8
16 4 (0.37%) Windows NT
16 4 (0.37%) Windows XP
Processes & Methodologies
1 633 (57.81%) ITIL
2 630 (57.53%) Service Management
3 254 (23.20%) Customer Service
4 251 (22.92%) Service Delivery
5 210 (19.18%) Agile
6 196 (17.90%) Problem-Solving
7 137 (12.51%) Incident Management
8 130 (11.87%) Problem Management
9 94 (8.58%) Project Management
10 91 (8.31%) Release Management
11 90 (8.22%) Service Catalogue
12 89 (8.13%) Stakeholder Management
13 88 (8.04%) Continuous Improvement
13 88 (8.04%) Mentoring
14 85 (7.76%) Roadmaps
15 74 (6.76%) Waterfall
16 73 (6.67%) Asset Management
17 72 (6.58%) CRM
18 71 (6.48%) Project Delivery
19 70 (6.39%) Coaching
Programming Languages
1 92 (8.40%) PowerShell
2 80 (7.31%) JavaScript
3 71 (6.48%) SQL
4 34 (3.11%) C#
5 22 (2.01%) PL/SQL
5 22 (2.01%) Python
6 19 (1.74%) Perl
6 19 (1.74%) VB
7 15 (1.37%) Java
8 4 (0.37%) C
8 4 (0.37%) TypeScript
9 2 (0.18%) Shell Script
9 2 (0.18%) T-SQL
10 1 (0.091%) AWK
10 1 (0.091%) Bash
10 1 (0.091%) Korn
Qualifications
1 166 (15.16%) Degree
2 162 (14.79%) Security Cleared
3 139 (12.69%) SC Cleared
4 88 (8.04%) ITIL Certification
5 47 (4.29%) DV Cleared
6 34 (3.11%) Microsoft Certification
7 25 (2.28%) Cisco Certification
8 22 (2.01%) BPSS Clearance
9 19 (1.74%) Azure Certification
9 19 (1.74%) CCNA
10 17 (1.55%) Computer Science Degree
11 16 (1.46%) CCNP
12 15 (1.37%) A+ Certification
13 14 (1.28%) ITIL Foundation Certificate
13 14 (1.28%) Master's Degree
14 8 (0.73%) MCSA
15 7 (0.64%) MCSE
15 7 (0.64%) Network+ Certification
15 7 (0.64%) VMware Certified Professional (VCP)
16 6 (0.55%) PMP
Quality Assurance & Compliance
1 113 (10.32%) SLA
2 37 (3.38%) QA
3 22 (2.01%) ISO/IEC 27001
4 13 (1.19%) COBIT
5 12 (1.10%) Sarbanes-Oxley
6 10 (0.91%) Cyber Essentials
6 10 (0.91%) ISO/IEC 20000
7 9 (0.82%) NIST
8 5 (0.46%) GDPR
8 5 (0.46%) GRC
8 5 (0.46%) PMO
9 4 (0.37%) PCI DSS
10 3 (0.27%) Actionable Recommendations
11 2 (0.18%) Accessibility
11 2 (0.18%) Cyber Essentials PLUS
11 2 (0.18%) Data Quality
11 2 (0.18%) SOC 2
12 1 (0.091%) HITRUST
12 1 (0.091%) SOC 3
12 1 (0.091%) Software Quality Assurance
System Software
1 234 (21.37%) Active Directory
2 90 (8.22%) VMware Infrastructure
3 24 (2.19%) Hyper-V
4 22 (2.01%) Virtual Desktop
5 16 (1.46%) Microsoft App-V
6 9 (0.82%) XenApp
7 8 (0.73%) Oracle RAC
7 8 (0.73%) Virtual Machines
8 7 (0.64%) VMware ESXi
9 6 (0.55%) Docker
9 6 (0.55%) XenDesktop
10 4 (0.37%) Virtual Servers
11 3 (0.27%) vCloud
12 2 (0.18%) Microsoft Virtual Server
13 1 (0.091%) EMC RecoverPoint
13 1 (0.091%) Firmware
13 1 (0.091%) VMware NSX
13 1 (0.091%) VMware Server
13 1 (0.091%) vSphere
Systems Management
1 82 (7.49%) SCCM
2 71 (6.48%) Microsoft Intune
3 24 (2.19%) HP UCMDB
4 18 (1.64%) WSUS
5 10 (0.91%) FortiGate
6 9 (0.82%) AirWatch
7 8 (0.73%) Data Guard
7 8 (0.73%) Oracle RMAN
8 7 (0.64%) Jamf Pro
8 7 (0.64%) vCenter Server
9 6 (0.55%) Kubernetes
9 6 (0.55%) Single Sign-On
10 5 (0.46%) Nagios
11 4 (0.37%) SCOM
11 4 (0.37%) Terraform
12 2 (0.18%) Ansible
12 2 (0.18%) Autotask
12 2 (0.18%) Cisco CUCM
12 2 (0.18%) Failover Clustering
12 2 (0.18%) ZABBIX
Vendors
1 397 (36.26%) Microsoft
2 395 (36.07%) ServiceNow
3 122 (11.14%) VMware
4 71 (6.48%) Remedy
5 70 (6.39%) HP
6 58 (5.30%) BMC
7 51 (4.66%) Oracle
8 47 (4.29%) Cisco
9 42 (3.84%) Citrix
10 29 (2.65%) FNZ
11 27 (2.47%) Apple
12 20 (1.83%) Meraki
13 18 (1.64%) Autodesk
13 18 (1.64%) Google
13 18 (1.64%) Sun
14 17 (1.55%) IBM
15 16 (1.46%) Salesforce
16 13 (1.19%) Dynatrace
17 11 (1.00%) AppDynamics
18 10 (0.91%) SolarWinds