The following table provides summary statistics for permanent job vacancies with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 3 months to 30 May 2017 with a comparison to the same period in the previous 2 years.

IT Service Management (ITSM)
UK
3 months to
30 May 2017
Same period 2016 Same period 2015
Rank 339 344 397
Rank change year-on-year +5 +53  
Permanent jobs citing ITSM 774 913 828
As % of all permanent IT jobs advertised in the UK 0.90% 0.93% 0.77%
As % of the Processes & Methodologies category 1.01% 1.04% 0.87%
Number of salaries quoted 573 752 611
Median salary £50,000 £45,000 £50,000
Median salary % change year-on-year +11.11% -10.00%  
90% offered a salary of more than £27,500 £27,000 £27,500
10% offered a salary of more than £77,500 £75,000 £67,500
UK excluding London median salary £47,500 £42,500 £45,000
% change year-on-year +11.76% -5.55%  

ITSM is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process and methodology skills.

Process & Methodology Skills
UK
Permanent job vacancies with a requirement for process and methodology skills 76729 87484 94857
As % of all permanent IT job vacancies advertised in the UK 89.71% 89.09% 87.73%
Number of salaries quoted 62549 72857 77038
Median salary £50,000 £50,000 £50,000
90% offered a salary of more than £32,500 £32,500 £31,500
10% offered a salary of more than £80,000 £75,000 £77,500
UK excluding London median salary £45,000 £45,000 £44,000
% change year-on-year - +2.27%  

ITSM
Job Vacancy Trend

The job posting trend of jobs advertised citing ITSM as a proportion of all permanent or contract IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for ITSM in the UK

ITSM
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM.

Salary trend for ITSM in the UK

ITSM
Salary Histogram

The salary distribution of IT jobs citing ITSM over the 3 months to 30 May 2017.

Salary histogram for ITSM in the UK

ITSM
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the UK over the 3 months to 30 May 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -16 716 £49,500 +4.21% 93
London +30 340 £50,500 +1.00% 32
South East +18 117 £55,000 +15.78% 19
East of England +10 60 £50,000 +3.09% 10
Berkshire +18 58 £57,500 +64.28% 3
City of London +2 51 £51,250 -12.01% 4
South West -3 47 £45,000 +20.00% 3
West Midlands -6 46 £50,000 +33.33% 6
Yorkshire +44 45 £37,500 -16.66% 10
North West -46 37 £45,000 +5.88% 10
West Yorkshire +21 31 £41,000 -8.88% 5
Bedfordshire +45 23 £50,000 -37.50% 2
Leeds +28 23 £44,031 -4.28% 1
Wales +15 23 £49,039 +30.76% 2
Scotland -1 23 £50,375 +18.52% 7
Reading +25 22 £55,000 +22.22% 1
Cornwall +8 19 £50,000 +138.09%
East Midlands -27 19 £24,000 -42.41% 3
Birmingham -11 18 £50,000 - 2
Surrey +3 17 £45,000 -14.28% 6
Manchester -44 17 £52,205 +22.83% 7
Hampshire +12 16 £37,500 +8.69% 3
Hertfordshire +1 15 £50,000 - 4
Bristol -8 15 £42,500 +13.33% 1
Essex -5 14 £55,000 - 1
West Wales +4 13 £49,039 +72.06% 1
Cheshire -20 13 £45,000 +60.71% 1
Swansea - 13 £49,039 - 1
Maidenhead +13 12 £70,000 +80.64% 1
Coventry +12 12 £49,000 +8.88% 1

For the 6 months to 30 May 2017, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads with a requirement for ITSM.

1 1109 (74.38%) ITIL
2 1006 (67.47%) Service Management
3 379 (25.42%) Finance
4 323 (21.66%) Service Delivery
5 305 (20.46%) Windows
6 304 (20.39%) Microsoft
7 276 (18.51%) Project Management
8 246 (16.50%) ServiceNow
9 244 (16.36%) Degree
10 238 (15.96%) SLA
11 197 (13.21%) Problem Management
12 193 (12.94%) Change Management
13 185 (12.41%) ITIL Certification
14 183 (12.27%) ITIL V3
15 170 (11.40%) Analytical Skills
16 167 (11.20%) Agile Software Development
17 165 (11.07%) Incident Management
18 164 (11.00%) Active Directory
19 158 (10.60%) Continuous Improvement
20 153 (10.26%) Remedy ITSM
20 153 (10.26%) Remedy
20 153 (10.26%) Stakeholder Management
21 144 (9.66%) Data Centre
22 142 (9.52%) Management Information System
23 130 (8.72%) Microsoft Office
24 124 (8.32%) SQL
25 117 (7.85%) JavaScript
26 114 (7.65%) VMware
27 113 (7.58%) Microsoft Excel
28 108 (7.24%) Security Cleared

ITSM
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 56 (3.76%) MS Exchange
2 48 (3.22%) SharePoint
3 25 (1.68%) CMS
4 18 (1.21%) Exchange Server 2010
4 18 (1.21%) Skype for Business
5 13 (0.87%) Confluence
5 13 (0.87%) IBM Notes
5 13 (0.87%) IIS
6 10 (0.67%) Blackberry Enterprise Server
6 10 (0.67%) SharePoint 2010
7 9 (0.60%) BizTalk Server
8 8 (0.54%) Oracle SOA Suite
8 8 (0.54%) WebSphere
9 7 (0.47%) Exchange Server 2007
9 7 (0.47%) Tomcat
10 5 (0.34%) Apache
10 5 (0.34%) Exchange Server 2003
10 5 (0.34%) Kentico
11 4 (0.27%) Exchange Server 2000
11 4 (0.27%) Exchange Server 2013
Applications
1 130 (8.72%) Microsoft Office
2 113 (7.58%) Microsoft Excel
3 52 (3.49%) Microsoft PowerPoint
4 17 (1.14%) MS Visio
5 11 (0.74%) Microsoft Project
6 5 (0.34%) Spreadsheet
7 4 (0.27%) Adobe Creative Suite
7 4 (0.27%) Final Cut Pro
8 2 (0.13%) AutoCAD
8 2 (0.13%) SOLIDWORKS
9 1 (0.067%) Acrobat
9 1 (0.067%) Adobe Captivate
9 1 (0.067%) InfoPath
Business Applications
1 153 (10.26%) Remedy ITSM
2 29 (1.95%) Remedy AR System
3 6 (0.40%) MetaTrader
3 6 (0.40%) SAP Oil and Gas
4 5 (0.34%) assyst
4 5 (0.34%) HFM
4 5 (0.34%) Oracle EBS
4 5 (0.34%) Oracle ERP
4 5 (0.34%) Oracle Financials
4 5 (0.34%) Unit4 Business World
5 4 (0.27%) Salesforce.com CRM
6 3 (0.20%) Oracle CRM
7 2 (0.13%) SAP HR
8 1 (0.067%) Dynamics CRM
8 1 (0.067%) Dynamics GP
8 1 (0.067%) Movex
8 1 (0.067%) Oracle BPM
8 1 (0.067%) SAP ERP
8 1 (0.067%) SAP HCM
8 1 (0.067%) SAP Payroll
Cloud Services
1 59 (3.96%) Office 365
2 44 (2.95%) SaaS
3 40 (2.68%) Microsoft Azure
4 28 (1.88%) Cloud Computing
5 24 (1.61%) Amazon AWS
6 22 (1.48%) IaaS
7 20 (1.34%) PaaS
7 20 (1.34%) Slack
8 8 (0.54%) Sumo Logic
9 6 (0.40%) GitHub
10 4 (0.27%) G Suite
10 4 (0.27%) iTunes
11 1 (0.067%) Azure Active Directory
11 1 (0.067%) FinancialForce.com
11 1 (0.067%) Yammer
Communications & Networking
1 61 (4.09%) DNS
1 61 (4.09%) Internet
1 61 (4.09%) WAN
2 60 (4.02%) LAN
3 59 (3.96%) Firewall
4 54 (3.62%) VPN
5 45 (3.02%) TCP/IP
6 40 (2.68%) SAN
7 24 (1.61%) LDAP
7 24 (1.61%) Wi-Fi
7 24 (1.61%) Wireless
8 23 (1.54%) DHCP
8 23 (1.54%) VoIP
9 20 (1.34%) Wireshark
10 19 (1.27%) Network Security
10 19 (1.27%) SMS
11 18 (1.21%) SNMP
12 17 (1.14%) Unified Communications
13 16 (1.07%) BGP
13 16 (1.07%) OSPF
Database & Business Intelligence
1 79 (5.30%) SQL Server
2 35 (2.35%) Relational Database
3 28 (1.88%) Big Data
4 21 (1.41%) SQL Server Reporting Services
5 19 (1.27%) SQL Server Integration Services
6 16 (1.07%) MySQL
7 15 (1.01%) BusinessObjects
8 12 (0.80%) Data Warehouse
8 12 (0.80%) Power BI
8 12 (0.80%) QlikView
9 10 (0.67%) DB2
10 9 (0.60%) SQL Server Analysis Services
11 8 (0.54%) SQL Server 2008
12 6 (0.40%) Azure SQL Database
12 6 (0.40%) SQL Server 2012
12 6 (0.40%) SQL Server 2016
13 5 (0.34%) OLAP
13 5 (0.34%) Oracle Database
13 5 (0.34%) Oracle Database 12c
14 4 (0.27%) Informix
Development Applications
1 35 (2.35%) JIRA
2 15 (1.01%) Git (software)
3 13 (0.87%) Selenium
4 11 (0.74%) Jenkins
4 11 (0.74%) Visual Studio
5 10 (0.67%) JMeter
5 10 (0.67%) LoadRunner
5 10 (0.67%) LoadUI
5 10 (0.67%) Ranorex
5 10 (0.67%) SoapUI
6 5 (0.34%) Sonatype Nexus
7 4 (0.27%) Ant
7 4 (0.27%) Maven
7 4 (0.27%) Subversion
8 2 (0.13%) Bitbucket
9 1 (0.067%) Balsamiq Mockups
9 1 (0.067%) Gradle
9 1 (0.067%) Octopus Deploy
9 1 (0.067%) Team Foundation Server
9 1 (0.067%) TeamCity
General
1 379 (25.42%) Finance
2 80 (5.37%) Banking
3 56 (3.76%) Telecoms
4 39 (2.62%) Retail
5 25 (1.68%) Marketing
6 24 (1.61%) Financial Institution
6 24 (1.61%) Manufacturing
7 21 (1.41%) Back Office
8 20 (1.34%) Law
8 20 (1.34%) Legal
8 20 (1.34%) Local Government
9 18 (1.21%) Billing
10 14 (0.94%) Investment Banking
11 12 (0.80%) Publishing
12 9 (0.60%) Electronics
13 7 (0.47%) Retail Banking
14 6 (0.40%) Pharmaceutical
15 5 (0.34%) Advertising
15 5 (0.34%) Aerospace
15 5 (0.34%) Automotive
Job Titles
1 258 (17.30%) Service Manager
2 252 (16.90%) Analyst
3 146 (9.79%) IT Manager
4 126 (8.45%) Consultant
5 99 (6.64%) Service Analyst
6 97 (6.51%) Developer
7 90 (6.04%) IT Services Manager
8 71 (4.76%) Architect
9 68 (4.56%) Administrator
10 64 (4.29%) Delivery Manager
11 61 (4.09%) Services Delivery Manager
12 57 (3.82%) Service Desk Analyst
13 51 (3.42%) Support Analyst
14 49 (3.29%) Incident Manager
15 45 (3.02%) Service Management Consultant
16 44 (2.95%) ServiceNow Developer
17 43 (2.88%) Desktop Support
18 42 (2.82%) IT Analyst
18 42 (2.82%) ITIL Manager
18 42 (2.82%) Senior Manager
Libraries, Frameworks & Software Standards
1 98 (6.57%) HTML
2 96 (6.44%) CSS
2 96 (6.44%) XML
3 89 (5.97%) Web Services
4 50 (3.35%) Ajax
5 47 (3.15%) .NET
6 39 (2.62%) SOAP
7 38 (2.55%) REST
8 20 (1.34%) AngularJS
9 18 (1.21%) Flash
9 18 (1.21%) XHTML
10 16 (1.07%) ASP.NET
11 13 (0.87%) Twitter Bootstrap
12 11 (0.74%) jQuery
12 11 (0.74%) Middleware
13 7 (0.47%) WebSphere MQ
14 6 (0.40%) FIX Protocol
15 5 (0.34%) .NET Framework
15 5 (0.34%) JSON
15 5 (0.34%) Software Packaging
Miscellaneous
1 170 (11.40%) Analytical Skills
2 144 (9.66%) Data Centre
3 142 (9.52%) Management Information System
4 101 (6.77%) CMDB
5 77 (5.16%) Computer Science
6 45 (3.02%) User Experience
7 42 (2.82%) Virtual Team
8 23 (1.54%) Enterprise Software
9 22 (1.48%) Fintech
10 20 (1.34%) Blackberry
11 14 (0.94%) NHS
12 13 (0.87%) Replication
13 12 (0.80%) Hybrid Cloud
14 11 (0.74%) Data Protection Act
15 10 (0.67%) Smartphone
16 9 (0.60%) Life Science
17 8 (0.54%) BYOD
17 8 (0.54%) iPad
17 8 (0.54%) iPhone
17 8 (0.54%) Mobile Banking
Operating Systems
1 305 (20.46%) Windows
2 103 (6.91%) Linux
3 93 (6.24%) Unix
4 87 (5.84%) Windows Server
5 71 (4.76%) Windows 7
6 49 (3.29%) Windows Server 2008
7 30 (2.01%) Windows 10
8 27 (1.81%) Windows Server 2012
9 22 (1.48%) Windows Server 2003
10 20 (1.34%) Android
10 20 (1.34%) Apple iOS
11 19 (1.27%) Mac OS X
11 19 (1.27%) Windows XP
12 18 (1.21%) Windows 8
13 16 (1.07%) Solaris
14 11 (0.74%) Red Hat Enterprise Linux
15 9 (0.60%) Windows 2000 Server
16 8 (0.54%) AIX
16 8 (0.54%) Mac OS
17 6 (0.40%) Windows Vista
Processes & Methodologies
1 1109 (74.38%) ITIL
2 1006 (67.47%) Service Management
3 323 (21.66%) Service Delivery
4 276 (18.51%) Project Management
5 197 (13.21%) Problem Management
6 193 (12.94%) Change Management
7 183 (12.27%) ITIL V3
8 167 (11.20%) Agile Software Development
9 165 (11.07%) Incident Management
10 158 (10.60%) Continuous Improvement
11 153 (10.26%) Stakeholder Management
12 105 (7.04%) Configuration Management
12 105 (7.04%) PRINCE2
13 104 (6.98%) Process Improvement
14 91 (6.10%) DevOps
15 89 (5.97%) Service Design
16 84 (5.63%) Workflow
17 83 (5.57%) IT Strategy
18 79 (5.30%) Information Security
19 75 (5.03%) Asset Management
Programming Languages
1 124 (8.32%) SQL
2 117 (7.85%) JavaScript
3 55 (3.69%) Java
4 41 (2.75%) Python
5 35 (2.35%) Perl
6 29 (1.95%) C
6 29 (1.95%) C#
7 24 (1.61%) PowerShell
8 19 (1.27%) T-SQL
9 18 (1.21%) Shell Script
10 12 (0.80%) C++
11 9 (0.60%) Ruby
12 7 (0.47%) VBScript
13 5 (0.34%) PL/SQL
14 4 (0.27%) PHP
14 4 (0.27%) VBA
15 3 (0.20%) AWK
15 3 (0.20%) Bash Shell
15 3 (0.20%) Korn
15 3 (0.20%) Scala
Qualifications
1 244 (16.36%) Degree
2 185 (12.41%) ITIL Certification
3 108 (7.24%) Security Cleared
4 76 (5.10%) SC Cleared
5 60 (4.02%) Microsoft Certification
6 54 (3.62%) Computer Science Degree
7 48 (3.22%) ITIL Foundation Certificate
8 46 (3.09%) Cisco Certification
9 41 (2.75%) ISEB
10 32 (2.15%) MCSE
11 30 (2.01%) CCNA
12 28 (1.88%) DV Cleared
12 28 (1.88%) PRINCE2 Certification
13 27 (1.81%) CISSP
14 23 (1.54%) MCP
15 20 (1.34%) CCNP
16 15 (1.01%) A+ Certification
17 14 (0.94%) CISM
17 14 (0.94%) MCSA
18 13 (0.87%) PMI Certification
Quality Assurance & Compliance
1 238 (15.96%) SLA
2 63 (4.23%) ISO/IEC 27001
2 63 (4.23%) QA
3 32 (2.15%) COBIT
4 20 (1.34%) Data Quality
5 15 (1.01%) PCI DSS
6 14 (0.94%) PMO
7 13 (0.87%) Sarbanes-Oxley
8 8 (0.54%) PMBOK
9 7 (0.47%) Cyber Essentials
10 6 (0.40%) ISO 9001
11 5 (0.34%) ISO 22301
12 4 (0.27%) Cyber Essentials PLUS
12 4 (0.27%) ISO/IEC 15288
12 4 (0.27%) Solvency II
13 3 (0.20%) ISO/IEC 12207
13 3 (0.20%) ISO/IEC 19770
13 3 (0.20%) ISO/IEC 20000
14 1 (0.067%) GPG13
14 1 (0.067%) ISO/IEC 17799
System Software
1 164 (11.00%) Active Directory
2 72 (4.83%) VMware Infrastructure
3 28 (1.88%) Hyper-V
4 14 (0.94%) vSphere
5 10 (0.67%) XenApp
6 8 (0.54%) Terminal Services
6 8 (0.54%) Virtual Desktop
6 8 (0.54%) VMware ESXi
7 7 (0.47%) BlackBerry Internet Service
7 7 (0.47%) Snort
8 6 (0.40%) XenDesktop
9 5 (0.34%) VMware Workstation
10 4 (0.27%) Docker
11 3 (0.20%) Microsoft App-V
11 3 (0.20%) Tivoli Directory Server
12 2 (0.13%) Veritas Cluster Server
12 2 (0.13%) XenServer
13 1 (0.067%) Oracle Clusterware
13 1 (0.067%) Virtual Machines
13 1 (0.067%) Virtual Servers
Systems Management
1 62 (4.16%) SCCM
2 21 (1.41%) SCOM
3 17 (1.14%) Puppet
3 17 (1.14%) ZABBIX
4 15 (1.01%) Nagios
5 12 (0.80%) Tivoli
6 11 (0.74%) Opscode Chef
6 11 (0.74%) vRealize
7 9 (0.60%) Ansible
8 8 (0.54%) CA Spectrum
9 7 (0.47%) Nessus
9 7 (0.47%) NetBackup
9 7 (0.47%) ServiceCenter
10 6 (0.40%) IBM BigFix
11 5 (0.34%) Backup Exec
11 5 (0.34%) Netcool
11 5 (0.34%) Norton AntiVirus
12 4 (0.27%) McAfee ePO
12 4 (0.27%) TADDM
12 4 (0.27%) vCenter Server
Vendors
1 304 (20.39%) Microsoft
2 246 (16.50%) ServiceNow
3 153 (10.26%) Remedy
4 114 (7.65%) VMware
5 107 (7.18%) Cisco
6 78 (5.23%) BMC
6 78 (5.23%) HP
7 51 (3.42%) Oracle
8 42 (2.82%) SAP
9 39 (2.62%) Citrix
10 31 (2.08%) IBM
11 30 (2.01%) Cadence
12 28 (1.88%) Apple
12 28 (1.88%) Juniper
13 27 (1.81%) CheckPoint
14 26 (1.74%) Snow
15 24 (1.61%) Splunk
16 22 (1.48%) LogRhythm
16 22 (1.48%) SolarWinds
17 19 (1.27%) PagerDuty
Glasgow, Lanarkshire
Net Talent
Salary: excellent package on offer
Posted: 18 hours ago
Bromley, Kent
La Fosse Associates
Salary: £50000 - £70000 per annum
Posted: 3 days ago
North West London
Peopleworks
Salary: From £60,000 to £65,000 per annum Negotiable + KPI related bonus + Exc
Posted: 3 days ago
York, North Yorkshire
Spire Healthcare
Posted: 3 days ago
Bedford, Bedfordshire
ARC IT Recruitment Ltd
Salary: £45000 - £55000 per annum + Plus Benefits
Posted: 3 days ago
Chelmsford, Essex
I3
Salary: £40000 - £45000 per annum + benefits
Posted: 6 days ago
Banbury, Oxfordshire
Bluetownonline
Salary: £38000 - £42000 per annum + benefits
Posted: 3 days ago
Ipswich, Suffolk
Etech Partners
Salary: Up to £48,000 per annum + Excellent Benefits
Posted: 3 days ago
Croydon, Surrey
Plan-Net
Salary: Competitive rate
Posted: 6 days ago
London
Leidos
Salary: er
Posted: 5 days ago
Edinburgh, Midlothian
Bluetownonline
Posted: 3 days ago
London
Joseph Harry Ltd
Salary: £60000 - £75000 per annum + 20% bonus + 10% pension
Posted: 5 days ago
West Midlands
TEKsystems
Salary: £45000 - £55000 per annum + Benefits
Posted: 6 days ago
London
Arden Resourcing Limited
Salary: From £40,000 to £55,000 per annum Including benefits and bonus
Posted: 3 days ago
Folkestone, Kent
Deerfoot IT Resources Ltd
Salary: £42000 - £47000 per annum
Posted: 6 days ago
Port Talbot, West Glamorgan
keytree
Salary: £25000 - £28000 per annum, Benefits Pension, Health Insurance, Flexiti
Posted: 6 days ago
City, London
Ashdown IT
Salary: £45000 - £50000 per annum + bonus and benefits
Posted: 6 days ago
London
Leidos
Posted: 7 days ago
East London
Reed Technology
Salary: £30000 - £40000 per annum
Posted: 4 days ago
Glasgow, Lanarkshire
Net Talent
Salary: excellent package on offer
Posted: 6 days ago
Swansea, West Glamorgan
keytree
Salary: £35000 - £45000 per annum, Benefits Pension, Health Insurance, Flexiti
Posted: 6 days ago
London
Thebes IT
Posted: 3 days ago
Staines, Middlesex
Quadratek People Limited
Salary: From £65,000 to £100,000 per annum Base £55k to £85k + 15% + excellent
Posted: 4 days ago
City, London
I3
Salary: £40000 - £45000 per annum + benefits
Posted: 6 days ago
London
Leidos
Posted: 19 days ago
Fareham, Hampshire
Leidos
Posted: 11 days ago
Milton Keynes, Buckinghamshire
Computacenter
Posted: 4 days ago
Coventry, West Midlands (County)
Rebel Recruitment
Salary: From £40,000 to £60,000 per annum + 15% Bonus + Benefits
Posted: 7 days ago
Crewe, Cheshire
Adria Solutions Ltd
Salary: £50000 - £60000 per annum
Posted: 4 days ago
Redhill, Surrey
Complete Tech Limited
Salary: From £40,000 to £50,000 per annum
Posted: 6 days ago