Period
to 23 November 2017

The following table provides summary statistics for permanent job vacancies with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 23 November 2017 with a comparison to the same period in the previous 2 years.

IT Service Management (ITSM)
UK
6 months to
23 Nov 2017
Same period 2016 Same period 2015
Rank 313 324 359
Rank change year-on-year +11 +35 +78
Permanent jobs citing ITSM 1865 1845 1946
As % of all permanent IT jobs advertised in the UK 1.04% 0.97% 0.89%
As % of the Processes & Methodologies category 1.15% 1.09% 1.01%
Number of salaries quoted 1294 1463 1577
UK median annual salary £47,500 £46,000 £45,000
Median salary % change year-on-year +3.26% +2.22% +5.88%
10th Percentile £25,500 £26,750 £24,000
90th Percentile £73,413 £73,750 £73,099
UK excluding London median annual salary £42,500 £44,000 £42,250
% change year-on-year -3.41% +4.14% +8.33%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 161952 169683 193148
As % of all permanent IT jobs advertised in the UK 89.90% 89.39% 88.81%
Number of salaries quoted 127936 140934 159138
UK median annual salary £50,000 £49,500 £47,500
Median salary % change year-on-year +1.01% +4.21% +5.56%
10th Percentile £28,750 £28,000 £27,500
90th Percentile £80,000 £79,350 £77,500
UK excluding London median annual salary £44,000 £42,500 £42,500
% change year-on-year +3.53% - +6.25%

ITSM
Job Vacancy Trend

Job postings citing ITSM as a percentage of all IT jobs advertised.

Job vacancy trend for ITSM in the UK

ITSM
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM.

Salary trend for ITSM in the UK

ITSM
Salary Histogram

The salary distribution of IT jobs citing ITSM over the 6 months to 23 November 2017.

Salary histogram for ITSM in the UK

ITSM
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the UK over the 6 months to 23 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +18 1755 £47,500 +3.26% 108
UK excluding London -13 1001 £42,500 -3.41% 73
London +66 783 £54,500 +3.81% 42
South East -34 291 £42,500 -5.56% 24
North of England +10 209 £37,500 -14.77% 20
South West +32 162 £42,500 +6.25% 2
Midlands -12 144 £51,250 +28.13% 8
East of England -41 137 £45,000 -5.26% 12
Yorkshire +63 96 £35,000 -19.54% 9
North West -69 85 £42,500 -3.41% 8
West Midlands -18 78 £50,000 +25.00% 6
East Midlands +27 66 £54,000 +35.00% 2
Scotland -3 51 £40,000 -20.00% 7
Wales -1 35 £40,000 -
North East +32 28 £42,500 +30.77% 3
Northern Ireland -20 4 £50,000 +25.00%

For the 6 months to 23 November 2017, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads with a requirement for ITSM.

1 1344 (72.06%) ITIL
2 1253 (67.18%) Service Management
3 486 (26.06%) Microsoft
4 483 (25.90%) Windows
5 464 (24.88%) Service Delivery
6 452 (24.24%) Finance
7 342 (18.34%) Problem Management
8 292 (15.66%) Degree
9 288 (15.44%) ITIL V3
10 274 (14.69%) Change Management
11 273 (14.64%) SLA
12 271 (14.53%) Active Directory
13 259 (13.89%) Security Cleared
14 255 (13.67%) ServiceNow
15 250 (13.40%) Agile Software Development
16 233 (12.49%) Project Management
17 221 (11.85%) SQL
18 207 (11.10%) Incident Management
18 207 (11.10%) Analytical Skills
19 206 (11.05%) Remedy ITSM
19 206 (11.05%) SQL Server
19 206 (11.05%) Remedy
20 192 (10.29%) JavaScript
20 192 (10.29%) Windows Server
21 179 (9.60%) Web Services
22 173 (9.28%) ITIL Certification
23 170 (9.12%) HTML
24 167 (8.95%) SC Cleared
25 166 (8.90%) Microsoft Office
26 164 (8.79%) Stakeholder Management

ITSM
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 144 (7.72%) SharePoint
2 76 (4.08%) IIS
3 63 (3.38%) MS Exchange
4 36 (1.93%) BizTalk Server
5 31 (1.66%) Skype for Business
6 18 (0.97%) CMS
6 18 (0.97%) Documentum
7 16 (0.86%) Confluence
8 14 (0.75%) Exchange Server 2010
8 14 (0.75%) SharePoint 2010
8 14 (0.75%) Tomcat
9 11 (0.59%) Exchange Server 2013
10 7 (0.38%) Liferay
10 7 (0.38%) Lightstreamer
10 7 (0.38%) SharePoint Server
11 6 (0.32%) OpenStack
12 5 (0.27%) Apache
13 4 (0.21%) Adobe Experience Manager
13 4 (0.21%) Blackberry Enterprise Server
13 4 (0.21%) Exchange Server 2007
Applications
1 166 (8.90%) Microsoft Office
2 85 (4.56%) Microsoft Excel
3 52 (2.79%) Microsoft PowerPoint
4 30 (1.61%) Spreadsheet
5 25 (1.34%) MS Visio
6 6 (0.32%) Microsoft Project
7 3 (0.16%) AutoCAD
8 2 (0.11%) Acrobat
9 1 (0.054%) MicroStation
9 1 (0.054%) ProjectWise
9 1 (0.054%) Revit
Business Applications
1 206 (11.05%) Remedy ITSM
2 17 (0.91%) Dynamics CRM
3 9 (0.48%) MetaTrader
4 7 (0.38%) Eloqua
4 7 (0.38%) SAP S/4HANA
5 6 (0.32%) assyst
6 4 (0.21%) Dynamics AX
6 4 (0.21%) SAP SRM
7 2 (0.11%) HFM
7 2 (0.11%) Oracle EBS
7 2 (0.11%) Oracle ERP
7 2 (0.11%) SAP CRM
7 2 (0.11%) SAP R/3
8 1 (0.054%) Magento
8 1 (0.054%) Oracle CRM
8 1 (0.054%) Remedy AR System
8 1 (0.054%) SAP ECC
8 1 (0.054%) SAP MM
8 1 (0.054%) Sentinel
Cloud Services
1 149 (7.99%) Office 365
2 135 (7.24%) Microsoft Azure
3 78 (4.18%) Amazon AWS
4 62 (3.32%) SaaS
5 29 (1.55%) IaaS
6 26 (1.39%) PaaS
7 15 (0.80%) Cloud Computing
7 15 (0.80%) GitHub
8 8 (0.43%) Google Cloud Platform
9 7 (0.38%) Dynamics 365
10 6 (0.32%) Azure Active Directory
11 5 (0.27%) Adobe Analytics
12 3 (0.16%) OneDrive
13 2 (0.11%) Amazon EC2
13 2 (0.11%) Amazon S3
13 2 (0.11%) Amazon SQS
14 1 (0.054%) G Suite
14 1 (0.054%) Google Drive
14 1 (0.054%) Mimecast
14 1 (0.054%) Oracle Service Cloud
Communications & Networking
1 74 (3.97%) Firewall
2 62 (3.32%) DNS
2 62 (3.32%) VPN
3 58 (3.11%) Internet
4 57 (3.06%) SAN
5 55 (2.95%) Wireless
6 50 (2.68%) Network Security
7 49 (2.63%) WAN
8 48 (2.57%) TCP/IP
9 42 (2.25%) DHCP
10 39 (2.09%) LAN
11 36 (1.93%) VoIP
12 27 (1.45%) Intrusion Detection
13 25 (1.34%) Wireshark
14 24 (1.29%) MPLS
14 24 (1.29%) SNMP
14 24 (1.29%) SSL
14 24 (1.29%) Wi-Fi
15 23 (1.23%) HTTP
15 23 (1.23%) SMS
Database & Business Intelligence
1 206 (11.05%) SQL Server
2 36 (1.93%) SQL Server 2014
3 28 (1.50%) MySQL
4 26 (1.39%) SQL Server 2012
5 25 (1.34%) Data Warehouse
6 21 (1.13%) Big Data
7 17 (0.91%) SQL Server Integration Services
8 15 (0.80%) QlikView
9 12 (0.64%) Relational Database
9 12 (0.64%) SQL Server Analysis Services
9 12 (0.64%) SQL Server Reporting Services
10 11 (0.59%) Crystal Reports
10 11 (0.59%) Oracle Database
11 10 (0.54%) Oracle Reports
11 10 (0.54%) Qlik Sense
11 10 (0.54%) SQL Server 2008
11 10 (0.54%) SQL Server 2016
12 9 (0.48%) NoSQL
12 9 (0.48%) Power BI
12 9 (0.48%) SAP HANA
Development Applications
1 74 (3.97%) JIRA
2 49 (2.63%) Team Foundation Server
3 27 (1.45%) Git (software)
4 17 (0.91%) Visual Studio
5 12 (0.64%) Atlassian Bamboo
5 12 (0.64%) Jenkins
6 10 (0.54%) Bitbucket
7 8 (0.43%) Eclipse
7 8 (0.43%) TeamCity
8 6 (0.32%) IntelliJ
8 6 (0.32%) Oracle Forms
8 6 (0.32%) Selenium
9 5 (0.27%) Ant
9 5 (0.27%) NuGet
9 5 (0.27%) Octopus Deploy
9 5 (0.27%) Talend Open Studio
10 4 (0.21%) Fiddler
10 4 (0.21%) Maven
10 4 (0.21%) ReSharper
11 2 (0.11%) MSI
General
1 452 (24.24%) Finance
2 110 (5.90%) Banking
3 67 (3.59%) Investment Banking
4 63 (3.38%) Financial Institution
5 61 (3.27%) Back Office
6 54 (2.90%) Retail Banking
7 52 (2.79%) Telecoms
8 51 (2.73%) Manufacturing
8 51 (2.73%) Marketing
9 47 (2.52%) Retail
10 41 (2.20%) Legal
11 23 (1.23%) Law
12 16 (0.86%) Publishing
13 15 (0.80%) Electronics
14 11 (0.59%) Games
15 10 (0.54%) Advertising
16 8 (0.43%) Digital Economy
17 7 (0.38%) Billing
18 6 (0.32%) Front Office
19 5 (0.27%) Pharmaceutical
Job Titles
1 348 (18.66%) Analyst
2 303 (16.25%) Service Manager
3 199 (10.67%) IT Manager
4 166 (8.90%) Consultant
5 144 (7.72%) IT Services Manager
6 129 (6.92%) Service Analyst
7 112 (6.01%) Delivery Manager
8 96 (5.15%) Services Delivery Manager
8 96 (5.15%) Support Engineer
9 95 (5.09%) Developer
10 85 (4.56%) Administrator
11 83 (4.45%) Applications Support
12 82 (4.40%) Support Analyst
13 68 (3.65%) Architect
14 60 (3.22%) ITIL Manager
15 58 (3.11%) Technical Consultant
16 57 (3.06%) Service Desk Analyst
17 55 (2.95%) ITSM Consultant
17 55 (2.95%) Product Manager
18 54 (2.90%) IT Analyst
Libraries, Frameworks & Software Standards
1 179 (9.60%) Web Services
2 170 (9.12%) HTML
3 127 (6.81%) XML
4 117 (6.27%) CSS
5 115 (6.17%) .NET
6 84 (4.50%) SOAP
7 82 (4.40%) Ajax
8 54 (2.90%) REST
9 47 (2.52%) AngularJS
10 33 (1.77%) ASP.NET Web API
11 31 (1.66%) Flash
12 30 (1.61%) jQuery
13 29 (1.55%) Entity Framework
13 29 (1.55%) WCF
14 21 (1.13%) JSON
15 20 (1.07%) FIX Protocol
16 17 (0.91%) .NET Framework
16 17 (0.91%) Middleware
16 17 (0.91%) Twitter Bootstrap
17 16 (0.86%) ASP.NET
Miscellaneous
1 207 (11.10%) Analytical Skills
2 160 (8.58%) Management Information System
3 109 (5.84%) Data Centre
4 82 (4.40%) CMDB
5 69 (3.70%) Computer Science
6 63 (3.38%) User Experience
7 49 (2.63%) Hedge funds
8 41 (2.20%) Enterprise Software
8 41 (2.20%) Hybrid Cloud
9 39 (2.09%) Mainframe
9 39 (2.09%) Pricing Data
9 39 (2.09%) Reference Data
10 31 (1.66%) Distributed Denial-of-Service
11 27 (1.45%) Virtual Team
12 21 (1.13%) Cyberthreat
12 21 (1.13%) Security Operations Centre
13 19 (1.02%) NHS
14 16 (0.86%) Replication
15 15 (0.80%) Blackberry
15 15 (0.80%) Life Science
Operating Systems
1 483 (25.90%) Windows
2 192 (10.29%) Windows Server
3 137 (7.35%) Linux
4 124 (6.65%) Unix
5 100 (5.36%) Windows Server 2012
6 70 (3.75%) Windows Server 2008
7 67 (3.59%) Windows 10
8 65 (3.49%) Windows 7
9 21 (1.13%) Solaris
10 17 (0.91%) CentOS
11 16 (0.86%) Mac OS X
12 15 (0.80%) Windows Server 2003
13 14 (0.75%) Red Hat Enterprise Linux
14 13 (0.70%) AIX
14 13 (0.70%) Windows XP
15 12 (0.64%) Windows 8
16 11 (0.59%) Android
16 11 (0.59%) Apple iOS
17 8 (0.43%) HPUX
18 2 (0.11%) SUSE
Processes & Methodologies
1 1344 (72.06%) ITIL
2 1253 (67.18%) Service Management
3 464 (24.88%) Service Delivery
4 342 (18.34%) Problem Management
5 288 (15.44%) ITIL V3
6 274 (14.69%) Change Management
7 250 (13.40%) Agile Software Development
8 233 (12.49%) Project Management
9 207 (11.10%) Incident Management
10 164 (8.79%) Stakeholder Management
11 140 (7.51%) Asset Management
12 135 (7.24%) Continuous Improvement
13 133 (7.13%) Configuration Management
14 126 (6.76%) Business Intelligence
15 117 (6.27%) Mentoring
16 116 (6.22%) Service Design
17 106 (5.68%) Information Security
17 106 (5.68%) Workflow
18 104 (5.58%) PRINCE2
19 99 (5.31%) Proactive Management
Programming Languages
1 221 (11.85%) SQL
2 192 (10.29%) JavaScript
3 129 (6.92%) PowerShell
4 104 (5.58%) Java
5 76 (4.08%) C#
6 47 (2.52%) Python
7 46 (2.47%) Shell Script
8 31 (1.66%) T-SQL
9 29 (1.55%) Perl
10 19 (1.02%) C
11 16 (0.86%) VBScript
12 13 (0.70%) Bash Shell
12 13 (0.70%) PHP
12 13 (0.70%) PL/SQL
13 12 (0.64%) VB
14 11 (0.59%) XPath
14 11 (0.59%) XQuery
15 7 (0.38%) VB.NET
16 5 (0.27%) Groovy
16 5 (0.27%) VBA
Qualifications
1 292 (15.66%) Degree
2 259 (13.89%) Security Cleared
3 173 (9.28%) ITIL Certification
4 167 (8.95%) SC Cleared
5 108 (5.79%) Cisco Certification
6 80 (4.29%) CCNA
6 80 (4.29%) DV Cleared
7 78 (4.18%) Microsoft Certification
8 62 (3.32%) CCNP
9 58 (3.11%) Computer Science Degree
10 45 (2.41%) ISEB
11 36 (1.93%) ITIL Foundation Certificate
12 32 (1.72%) MCSE
13 29 (1.55%) CISSP
14 25 (1.34%) CREST Certified
14 25 (1.34%) GCIA
14 25 (1.34%) GCIH
14 25 (1.34%) SANS
15 23 (1.23%) MCP
16 19 (1.02%) PMI Certification
Quality Assurance & Compliance
1 273 (14.64%) SLA
2 58 (3.11%) ISO/IEC 27001
3 54 (2.90%) QA
4 29 (1.55%) COBIT
5 23 (1.23%) ISO/IEC 20000
6 17 (0.91%) ISO 9001
7 16 (0.86%) PMO
8 13 (0.70%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
9 11 (0.59%) RosettaNet
10 9 (0.48%) PCI DSS
11 8 (0.43%) Sarbanes-Oxley
12 7 (0.38%) GDPR
12 7 (0.38%) GPG13
13 5 (0.27%) Data Quality
14 4 (0.21%) ISO/IEC 15288
15 3 (0.16%) Cyber Essentials
15 3 (0.16%) Solvency II
16 2 (0.11%) HMG Security Policy Framework
16 2 (0.11%) JSP 440
16 2 (0.11%) PSD2
System Software
1 271 (14.53%) Active Directory
2 105 (5.63%) VMware Infrastructure
3 72 (3.86%) Hyper-V
4 46 (2.47%) Virtual Desktop
5 17 (0.91%) vSphere
6 16 (0.86%) BitLocker
7 14 (0.75%) VMware ESXi
8 11 (0.59%) Snort
9 10 (0.54%) Firmware
9 10 (0.54%) XenApp
10 9 (0.48%) KVM
10 9 (0.48%) Virtual Machines
11 7 (0.38%) Microsoft App-V
11 7 (0.38%) SAP ITS
12 6 (0.32%) Docker
12 6 (0.32%) Terminal Services
12 6 (0.32%) XenDesktop
13 5 (0.27%) Terminal Server
13 5 (0.27%) Virtual Servers
13 5 (0.27%) XenServer
Systems Management
1 101 (5.42%) SCCM
2 46 (2.47%) SCOM
3 25 (1.34%) vCenter Server
4 18 (0.97%) Opscode Chef
4 18 (0.97%) Puppet
5 17 (0.91%) SCVMM
6 15 (0.80%) BMC PATROL
6 15 (0.80%) Microsoft Data Protection Manager
6 15 (0.80%) Nagios
6 15 (0.80%) vRealize
7 14 (0.75%) Ansible
8 13 (0.70%) Forefront Identity Manager
8 13 (0.70%) SCOrch
9 9 (0.48%) SCDPM
10 8 (0.43%) AirWatch
10 8 (0.43%) PowerCLI
11 7 (0.38%) Host Intrusion Detection System
11 7 (0.38%) RSA Archer
11 7 (0.38%) RSA enVision
11 7 (0.38%) RSA Security Analytics
Vendors
1 486 (26.06%) Microsoft
2 255 (13.67%) ServiceNow
3 206 (11.05%) Remedy
4 153 (8.20%) VMware
5 151 (8.10%) Cisco
6 132 (7.08%) BMC
7 129 (6.92%) HP
8 106 (5.68%) Oracle
9 78 (4.18%) Citrix
10 59 (3.16%) SAP
11 51 (2.73%) LANDesk
12 47 (2.52%) F5
13 42 (2.25%) HEAT Software
14 38 (2.04%) SolarWinds
15 35 (1.88%) McAfee
16 30 (1.61%) IBM
16 30 (1.61%) Red Hat
16 30 (1.61%) Sitecore
17 25 (1.34%) NetApp
18 23 (1.23%) Sun