IT Service Management (ITSM)
UK

The table below provides summary statistics for permanent job vacancies requiring ITSM skills. It includes a benchmarking guide to the annual salaries offered in vacancies that cited ITSM over the 6 months leading up to 2 April 2025, comparing them to the same period in the previous two years.

6 months to
2 Apr 2025
Same period 2024 Same period 2023
Rank 169 192 236
Rank change year-on-year +23 +44 +78
Permanent jobs citing ITSM 862 1,465 1,751
As % of all permanent jobs advertised in the UK 1.71% 1.58% 1.58%
As % of the Processes & Methodologies category 1.82% 1.82% 1.65%
Number of salaries quoted 659 1,156 1,320
10th Percentile £25,950 £26,250 £30,000
25th Percentile £32,114 £32,750 £36,250
Median annual salary (50th Percentile) £46,000 £50,000 £52,500
Median % change year-on-year -8.00% -4.76% +10.53%
75th Percentile £65,000 £67,968 £71,652
90th Percentile £90,000 £88,750 £90,000
UK excluding London median annual salary £42,500 £43,586 £45,000
% change year-on-year -2.49% -3.14% +12.50%

All Process and Methodology Skills
UK

ITSM falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 47,280 80,404 105,819
As % of all permanent jobs advertised in the UK 93.55% 86.78% 95.67%
Number of salaries quoted 25,837 58,088 61,888
10th Percentile £31,250 £29,250 £34,095
25th Percentile £44,000 £40,000 £45,000
Median annual salary (50th Percentile) £58,033 £55,000 £61,500
Median % change year-on-year +5.51% -10.57% +2.50%
75th Percentile £77,500 £73,250 £82,500
90th Percentile £98,750 £92,500 £100,000
UK excluding London median annual salary £52,600 £50,000 £54,590
% change year-on-year +5.20% -8.41% +3.98%

ITSM
Job Vacancy Trend

Job postings citing ITSM as a proportion of all IT jobs advertised.

Job vacancy trend for ITSM in the UK

ITSM
Salary Trend

3-month moving average salary quoted in jobs citing ITSM.

Salary trend for ITSM in the UK

ITSM
Salary Histogram

Salary distribution for jobs citing ITSM over the 6 months to 2 April 2025.

Salary histogram for ITSM in the UK

ITSM
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the UK over the 6 months to 2 April 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +10 786 £46,000 -8.00% 647
UK excluding London +53 563 £42,500 -2.49% 418
Work from Home +33 283 £53,688 -6.63% 342
London -59 246 £62,500 - 282
North of England +34 193 £40,000 -4.25% 131
North West +25 141 £43,750 +4.73% 82
South East +22 120 £52,000 -0.95% 109
Midlands +22 100 £33,750 -13.46% 65
South West +74 62 £45,000 +12.50% 40
East of England +39 62 £38,500 +11.59% 54
East Midlands +55 58 £26,500 +6.00% 31
Yorkshire +32 42 £40,000 -4.25% 39
West Midlands -17 39 £51,500 -12.60% 33
Scotland +68 13 £34,250 -23.89% 26
Northern Ireland +51 13 £52,500 +44.83% 7
North East +23 10 £22,500 -46.94% 13
Wales +17 2 £70,000 +27.27% 5

ITSM
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 72 (8.35%) SharePoint
2 48 (5.57%) Microsoft Exchange
3 39 (4.52%) Confluence
4 29 (3.36%) IIS
5 10 (1.16%) Apache
6 6 (0.70%) nginx
7 4 (0.46%) Tomcat
Applications
1 86 (9.98%) Microsoft Office
2 10 (1.16%) Microsoft Excel
3 9 (1.04%) MS Visio
4 3 (0.35%) Chatbot
4 3 (0.35%) Microsoft PowerPoint
5 1 (0.12%) Weka
Business Applications
1 19 (2.20%) Remedy ITSM
2 5 (0.58%) Dynamics CRM
3 3 (0.35%) PlanetPress Connect
4 2 (0.23%) Dynamics AX
4 2 (0.23%) Elite 3E
4 2 (0.23%) Magento
4 2 (0.23%) Oracle Financials
5 1 (0.12%) iTrent
5 1 (0.12%) Oracle ERP
5 1 (0.12%) SimCorp Dimension
Cloud Services
1 202 (23.43%) Microsoft 365
2 194 (22.51%) Azure
3 68 (7.89%) AWS
3 68 (7.89%) SaaS
4 48 (5.57%) Entra ID
5 47 (5.45%) Power Platform
6 32 (3.71%) OneDrive
7 26 (3.02%) Power Automate
8 24 (2.78%) PowerApps
9 14 (1.62%) Azure Logic Apps
9 14 (1.62%) Dynamics 365
10 11 (1.28%) Azure Sentinel
11 9 (1.04%) Amazon CloudWatch
11 9 (1.04%) Azure Monitor
12 8 (0.93%) AWS CloudTrail
12 8 (0.93%) IaaS
12 8 (0.93%) Nutanix
13 7 (0.81%) Azure Data Factory
14 5 (0.58%) GCP
14 5 (0.58%) PaaS
Communications & Networking
1 47 (5.45%) Firewall
2 44 (5.10%) DNS
3 40 (4.64%) WAN
4 33 (3.83%) VPN
5 28 (3.25%) LAN
6 27 (3.13%) VLAN
7 25 (2.90%) TCP/IP
8 24 (2.78%) DHCP
9 18 (2.09%) Remote Desktop
10 16 (1.86%) SD-WAN
11 14 (1.62%) SAN
12 13 (1.51%) Wi-Fi
13 12 (1.39%) Network Security
13 12 (1.39%) Wireless
14 11 (1.28%) VoIP
15 9 (1.04%) Cisco IOS
16 8 (0.93%) MPLS
17 7 (0.81%) NAS
18 6 (0.70%) OSPF
18 6 (0.70%) Unified Communications
Database & Business Intelligence
1 57 (6.61%) SQL Server
2 32 (3.71%) Power BI
3 21 (2.44%) Big Data
4 20 (2.32%) Data Lake
4 20 (2.32%) Relational Database
4 20 (2.32%) Tableau
5 17 (1.97%) SQL Server Integration Services
6 14 (1.62%) DB2
7 11 (1.28%) Amazon RDS
8 10 (1.16%) SQL Server Reporting Services
9 7 (0.81%) Data Warehouse
10 6 (0.70%) MariaDB
11 5 (0.58%) Azure SQL Database
11 5 (0.58%) GIS
12 3 (0.35%) BusinessObjects
12 3 (0.35%) Oracle Database
13 2 (0.23%) Elasticsearch
14 1 (0.12%) MongoDB
14 1 (0.12%) Oracle BI Publisher
14 1 (0.12%) SQL Server Analysis Services
Development Applications
1 96 (11.14%) JIRA
2 9 (1.04%) Visual Studio
3 5 (0.58%) Git
4 3 (0.35%) Jenkins
4 3 (0.35%) SQL Server Management Studio (SSMS)
5 1 (0.12%) Bitbucket
5 1 (0.12%) Eclipse
5 1 (0.12%) Vagrant
5 1 (0.12%) Visual Studio Code
General
1 365 (42.34%) Social Skills
2 125 (14.50%) Analytical Skills
3 112 (12.99%) Finance
4 104 (12.06%) Law
5 71 (8.24%) Legal
6 36 (4.18%) Inclusion and Diversity
7 33 (3.83%) Marketing
8 32 (3.71%) Public Sector
9 29 (3.36%) Banking
10 24 (2.78%) Retail
11 21 (2.44%) Presentation Skills
12 18 (2.09%) Local Government
12 18 (2.09%) Manufacturing
13 14 (1.62%) Organisational Skills
14 12 (1.39%) Telecoms
15 11 (1.28%) Investment Banking
16 9 (1.04%) Back Office
16 9 (1.04%) Financial Institution
16 9 (1.04%) Games
17 7 (0.81%) Private Banking
Job Titles
1 241 (27.96%) Analyst
2 127 (14.73%) IT Support
3 120 (13.92%) Senior
4 101 (11.72%) Support Analyst
5 90 (10.44%) Lead
6 84 (9.74%) Service Analyst
7 76 (8.82%) IT Analyst
8 73 (8.47%) IT Manager
9 64 (7.42%) Service Manager
10 54 (6.26%) Service Desk Analyst
11 53 (6.15%) IT Support Analyst
12 49 (5.68%) Applications Support
13 48 (5.57%) Architect
13 48 (5.57%) Support Engineer
14 46 (5.34%) Auditor
14 46 (5.34%) IT Auditor
14 46 (5.34%) Senior Auditor
14 46 (5.34%) Senior IT Auditor
15 40 (4.64%) ServiceNow Architect
16 38 (4.41%) Service Desk Manager
Libraries, Frameworks & Software Standards
1 38 (4.41%) .NET
2 12 (1.39%) Web Services
3 11 (1.28%) SOAP
4 10 (1.16%) AngularJS
5 9 (1.04%) .NET Framework
5 9 (1.04%) ASP.NET
5 9 (1.04%) LDAP
6 8 (0.93%) CSS
6 8 (0.93%) HTML
6 8 (0.93%) REST
7 5 (0.58%) Ajax
7 5 (0.58%) XML
8 4 (0.46%) JSON
9 3 (0.35%) ARM Templates
9 3 (0.35%) EDI
9 3 (0.35%) Elastic Stack
9 3 (0.35%) Lightning Web Components
9 3 (0.35%) RESTful
10 2 (0.23%) LangChain
10 2 (0.23%) React
Miscellaneous
1 49 (5.68%) Management Information System
2 43 (4.99%) Self-Motivation
3 34 (3.94%) CMDB
4 28 (3.25%) Product Ownership
5 27 (3.13%) Onboarding
6 24 (2.78%) Client/Server
7 19 (2.20%) Data Centre
8 18 (2.09%) Enterprise Software
9 16 (1.86%) Driving Licence
10 15 (1.74%) Video Conferencing
11 14 (1.62%) Private Cloud
12 9 (1.04%) Hedge funds
13 8 (0.93%) Mobile App
14 6 (0.70%) Blackberry
14 6 (0.70%) Virtual Team
15 5 (0.58%) Clustering
15 5 (0.58%) Legacy Applications
15 5 (0.58%) Public Cloud
16 4 (0.46%) Mobile Games
16 4 (0.46%) Replication
Operating Systems
1 246 (28.54%) Windows
2 78 (9.05%) Windows 10
3 58 (6.73%) Windows Server
4 51 (5.92%) Linux
5 32 (3.71%) Mac OS
6 30 (3.48%) Apple iOS
7 25 (2.90%) Android
8 22 (2.55%) Windows Server 2012
9 20 (2.32%) Windows Server 2016
10 16 (1.86%) Windows Server 2019
11 4 (0.46%) Unix
12 3 (0.35%) Red Hat Enterprise Linux
13 2 (0.23%) VMS
14 1 (0.12%) Mac OS X
Processes & Methodologies
1 482 (55.92%) Service Management
2 406 (47.10%) ITIL
3 225 (26.10%) Problem-Solving
4 190 (22.04%) Service Delivery
5 174 (20.19%) Customer Service
6 127 (14.73%) Agile
7 121 (14.04%) Change Management
8 117 (13.57%) Incident Management
9 111 (12.88%) Continuous Improvement
10 92 (10.67%) Information Security
11 82 (9.51%) Project Management
12 71 (8.24%) Cybersecurity
13 67 (7.77%) Risk Management
14 66 (7.66%) CRM
15 61 (7.08%) Stakeholder Management
16 60 (6.96%) DevOps
17 59 (6.84%) Computer Science
18 58 (6.73%) Problem Management
19 57 (6.61%) Mentoring
20 54 (6.26%) Configuration Management
Programming Languages
1 103 (11.95%) SQL
2 59 (6.84%) PowerShell
3 27 (3.13%) Python
4 26 (3.02%) JavaScript
5 21 (2.44%) C#
6 16 (1.86%) PL/SQL
7 14 (1.62%) VB.NET
8 10 (1.16%) T-SQL
9 9 (1.04%) Bash
10 6 (0.70%) Java
11 5 (0.58%) Kusto Query Language
12 3 (0.35%) Apex Code
13 2 (0.23%) C
13 2 (0.23%) C++
13 2 (0.23%) R
13 2 (0.23%) Ruby
14 1 (0.12%) Bicep
14 1 (0.12%) Gremlin
14 1 (0.12%) Shell Script
14 1 (0.12%) SOQL
Qualifications
1 181 (21.00%) Degree
2 53 (6.15%) ITIL Certification
3 51 (5.92%) Security Cleared
4 49 (5.68%) CISM
5 47 (5.45%) Master's Degree
6 46 (5.34%) CISA
7 38 (4.41%) Microsoft Certification
8 32 (3.71%) SC Cleared
9 23 (2.67%) CISSP
10 22 (2.55%) Computer Science Degree
10 22 (2.55%) PMI Certification
10 22 (2.55%) PMP
11 14 (1.62%) DV Cleared
12 13 (1.51%) DBS Check
12 13 (1.51%) ITIL Foundation Certificate
13 12 (1.39%) Network+ Certification
14 10 (1.16%) A+ Certification
15 9 (1.04%) Cisco Certification
16 8 (0.93%) Azure Certification
16 8 (0.93%) BPSS Clearance
Quality Assurance & Compliance
1 111 (12.88%) SLA
2 53 (6.15%) GRC
3 51 (5.92%) QA
4 23 (2.67%) Data Quality
5 17 (1.97%) Cyber Essentials
6 16 (1.86%) ISO/IEC 27001
7 13 (1.51%) GDPR
8 7 (0.81%) ISO/IEC 20000
9 5 (0.58%) ISO 22301
9 5 (0.58%) PCI DSS
10 4 (0.46%) Government Security Classifications
10 4 (0.46%) NIST
11 3 (0.35%) Cyber Essentials PLUS
11 3 (0.35%) ISO 9001
11 3 (0.35%) NCSC
12 2 (0.23%) COBIT
12 2 (0.23%) ISO/IEC 19770
13 1 (0.12%) GxP
13 1 (0.12%) ISO 13485
13 1 (0.12%) PMO
System Software
1 145 (16.82%) Active Directory
2 33 (3.83%) VMware Infrastructure
3 25 (2.90%) Hyper-V
4 24 (2.78%) Virtual Desktop
5 10 (1.16%) VMware ESXi
6 5 (0.58%) Docker
6 5 (0.58%) Microsoft Virtual Server
6 5 (0.58%) Virtual Servers
7 4 (0.46%) VMware NSX
7 4 (0.46%) vSphere
8 3 (0.35%) XenApp
8 3 (0.35%) XenDesktop
9 2 (0.23%) pfSense
9 2 (0.23%) Virtual Machines
10 1 (0.12%) Firmware
Systems Management
1 53 (6.15%) Microsoft Intune
2 41 (4.76%) SCCM
3 18 (2.09%) Ansible
4 10 (1.16%) Terraform
4 10 (1.16%) WSUS
5 9 (1.04%) Progress Chef
6 8 (0.93%) Single Sign-On
7 6 (0.70%) FortiGate
7 6 (0.70%) Kubernetes
7 6 (0.70%) Puppet
8 5 (0.58%) SCOM
8 5 (0.58%) vCenter Server
8 5 (0.58%) ZABBIX
9 4 (0.46%) Grafana
10 3 (0.35%) Autotask
10 3 (0.35%) Avamar
10 3 (0.35%) Computer Incident Response Team
10 3 (0.35%) VxRail
11 2 (0.23%) Failover Clustering
11 2 (0.23%) Prometheus
Vendors
1 304 (35.27%) Microsoft
2 258 (29.93%) ServiceNow
3 55 (6.38%) VMware
4 41 (4.76%) Oracle
5 40 (4.64%) Cisco
6 23 (2.67%) Citrix
6 23 (2.67%) SolarWinds
7 19 (2.20%) Remedy
8 11 (1.28%) iManage
9 9 (1.04%) Veeam
9 9 (1.04%) Zscaler
10 8 (0.93%) Atlassian
10 8 (0.93%) Avaya
10 8 (0.93%) Google
10 8 (0.93%) Salesforce
11 7 (0.81%) Apple
11 7 (0.81%) Avaloq
11 7 (0.81%) Dell
11 7 (0.81%) Draytek
11 7 (0.81%) SAP