Period
to 28 September 2020

The following table provides summary statistics for permanent job vacancies with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 28 September 2020 with a comparison to the same period in the previous 2 years.

IT Service Management (ITSM)
UK
6 months to
28 Sep 2020
Same period 2019 Same period 2018
Rank 225 244 283
Rank change year-on-year +19 +39 +65
Permanent jobs citing ITSM 735 1,927 1,998
As % of all permanent jobs advertised in the UK 1.53% 1.38% 1.20%
As % of the Processes & Methodologies category 1.65% 1.50% 1.31%
Number of salaries quoted 666 1,658 1,502
Median annual salary £57,000 £52,500 £45,000
Median salary % change year-on-year +8.57% +16.67% -5.26%
10th Percentile £31,250 £25,338 £22,750
90th Percentile £85,000 £82,500 £74,000
UK excluding London median annual salary £47,000 £45,000 £40,000
% change year-on-year +4.44% +12.50% -11.11%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 44,432 128,499 152,914
As % of all permanent IT jobs advertised in the UK 92.54% 92.19% 91.87%
Number of salaries quoted 36,216 100,929 121,805
Median annual salary £55,000 £52,500 £50,000
Median salary % change year-on-year +4.76% +5.00% -
10th Percentile £33,057 £30,000 £29,000
90th Percentile £91,250 £86,250 £83,000
UK excluding London median annual salary £50,000 £45,000 £45,000
% change year-on-year +11.11% - +5.88%

ITSM
Job Vacancy Trend

Job postings citing ITSM as a proportion of all IT jobs advertised.

Job vacancy trend for ITSM in the UK

ITSM
Salary Trend

3-month moving average salary quoted in jobs citing ITSM.

Salary trend for ITSM in the UK

ITSM
Salary Histogram

Salary distribution for jobs citing ITSM over the 6 months to 28 September 2020.

Salary histogram for ITSM in the UK

ITSM
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the UK over the 6 months to 28 September 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +12 685 £57,500 +11.11% 81
UK excluding London +36 433 £47,000 +4.44% 76
London +49 275 £67,500 +12.50% 20
South East +68 143 £52,500 +5.00% 20
North of England +58 120 £55,000 +23.25% 16
Work from Home -2 75 £67,500 +12.50% 10
Midlands +14 70 £43,000 -6.52% 11
Yorkshire +105 59 £45,000 +12.50% 7
North West +42 59 £58,500 +17.00% 8
West Midlands -3 40 £43,000 -6.52% 8
East of England +84 39 £30,500 +5.17% 8
Wales +56 33 £42,500 +16.44% 5
South West +60 32 £40,500 -10.00% 6
East Midlands +57 30 £45,500 +1.11% 3
Scotland +75 8 £40,000 -21.24% 10
North East -1 2 £52,500 +3.96% 1

For the 6 months to 28 September 2020, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for ITSM.

1 466 (63.40%) Service Management
2 388 (52.79%) ITIL
3 268 (36.46%) ServiceNow
4 181 (24.63%) Microsoft
5 173 (23.54%) Windows
6 151 (20.54%) Finance
7 119 (16.19%) Agile Software Development
8 116 (15.78%) Service Delivery
9 111 (15.10%) VMware
10 110 (14.97%) Project Management
11 108 (14.69%) SLA
12 107 (14.56%) DevOps
13 103 (14.01%) Problem-Solving
13 103 (14.01%) Problem Management
14 102 (13.88%) Java
15 100 (13.61%) SQL
15 100 (13.61%) Active Directory
16 98 (13.33%) VMware Infrastructure
17 96 (13.06%) Security Cleared
18 90 (12.24%) Windows Server
19 89 (12.11%) Remedy ITSM
19 89 (12.11%) Incident Management
19 89 (12.11%) Remedy
20 88 (11.97%) SC Cleared
21 85 (11.56%) Continuous Improvement
22 84 (11.43%) Azure
23 79 (10.75%) HP
23 79 (10.75%) Public Sector
24 73 (9.93%) ITIL Certification
24 73 (9.93%) Analytical Skills

ITSM
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 55 (7.48%) Apache
1 55 (7.48%) Elasticsearch
2 51 (6.94%) Apache Spark
3 31 (4.22%) CMS
4 28 (3.81%) IIS
4 28 (3.81%) SharePoint
5 20 (2.72%) SAS
6 19 (2.59%) Oracle Workflow
6 19 (2.59%) Tomcat
7 17 (2.31%) WebSphere
8 9 (1.22%) MS Exchange
9 7 (0.95%) Confluence
10 6 (0.82%) Skype for Business
11 5 (0.68%) Exchange Server 2013
12 4 (0.54%) Anypoint
12 4 (0.54%) Exchange Server 2010
13 1 (0.14%) Appian
Applications
1 34 (4.63%) Microsoft Office
2 18 (2.45%) Microsoft Excel
3 8 (1.09%) Microsoft PowerPoint
4 4 (0.54%) MS Visio
5 3 (0.41%) Microsoft Project
6 1 (0.14%) Adobe Creative Suite
6 1 (0.14%) InfoPath
Business Applications
1 89 (12.11%) Remedy ITSM
2 17 (2.31%) SAP GTS
3 6 (0.82%) Sage X3
4 4 (0.54%) NetSuite
5 2 (0.27%) Dynamics CRM
5 2 (0.27%) Oracle Applications
5 2 (0.27%) SAP CO
5 2 (0.27%) SAP FI
5 2 (0.27%) SAP FI/CO
6 1 (0.14%) Oracle Financials
6 1 (0.14%) SAP ERP
6 1 (0.14%) SAP S/4HANA
Cloud Services
1 84 (11.43%) Azure
2 72 (9.80%) Office 365
3 58 (7.89%) GCP
4 56 (7.62%) SaaS
5 54 (7.35%) GitHub
6 51 (6.94%) Stackdriver
7 38 (5.17%) AWS
8 36 (4.90%) PaaS
9 34 (4.63%) IaaS
10 21 (2.86%) Azure Active Directory
11 19 (2.59%) Cloud Computing
12 11 (1.50%) Amazon EC2
12 11 (1.50%) Amazon ELB
12 11 (1.50%) Amazon S3
12 11 (1.50%) Route 53
12 11 (1.50%) Virtual Private Cloud
13 7 (0.95%) Dynamics 365
14 6 (0.82%) Mimecast
14 6 (0.82%) Power Platform
15 4 (0.54%) Azure Functions
Communications & Networking
1 29 (3.95%) SAN
1 29 (3.95%) VPN
2 28 (3.81%) LAN
2 28 (3.81%) WAN
3 27 (3.67%) Firewall
4 25 (3.40%) DNS
5 20 (2.72%) Unified Communications
6 19 (2.59%) SSL
6 19 (2.59%) Wireless
7 18 (2.45%) Internet
8 17 (2.31%) Skype
9 16 (2.18%) TCP/IP
9 16 (2.18%) VoIP
10 15 (2.04%) WebEx
11 13 (1.77%) DHCP
12 11 (1.50%) Remote Desktop
13 9 (1.22%) VLAN
14 7 (0.95%) Cisco ISE
14 7 (0.95%) Cisco Wireless
15 6 (0.82%) Software-Defined Networking
Database & Business Intelligence
1 62 (8.44%) SQL Server
2 52 (7.07%) PostgreSQL
3 36 (4.90%) Big Data
4 22 (2.99%) MySQL
5 18 (2.45%) DB2
6 17 (2.31%) BusinessObjects
7 10 (1.36%) SQL Server Reporting Services
8 9 (1.22%) SQL Server Integration Services
9 7 (0.95%) SQL Server 2012
10 5 (0.68%) Power BI
11 4 (0.54%) Amazon RDS
11 4 (0.54%) Azure SQL Database
11 4 (0.54%) Data Warehouse
11 4 (0.54%) Informix
11 4 (0.54%) Microsoft Analysis Services
11 4 (0.54%) Oracle Database
11 4 (0.54%) SQL Server Analysis Services
12 2 (0.27%) Oracle Database 11g
12 2 (0.27%) Relational Database
13 1 (0.14%) SAS Data Integration Studio
Development Applications
1 52 (7.07%) Gradle
2 39 (5.31%) JIRA
3 5 (0.68%) Git (software)
3 5 (0.68%) Team Foundation Server
4 4 (0.54%) PowerBuilder
4 4 (0.54%) SQL Server Management Studio (SSMS)
4 4 (0.54%) Subversion
4 4 (0.54%) Visual Studio
5 3 (0.41%) GitLab
5 3 (0.41%) Selenium
6 2 (0.27%) Cucumber
6 2 (0.27%) WebDriver
7 1 (0.14%) Artifactory
7 1 (0.14%) Firebug
7 1 (0.14%) Jenkins
7 1 (0.14%) Mocha
7 1 (0.14%) Octopus Deploy
7 1 (0.14%) SonarQube
7 1 (0.14%) SpecFlow
7 1 (0.14%) TeamCity
General
1 151 (20.54%) Finance
2 79 (10.75%) Public Sector
3 20 (2.72%) Italian Language
4 19 (2.59%) Legal
5 18 (2.45%) Banking
6 14 (1.90%) Manufacturing
7 13 (1.77%) Telecoms
8 9 (1.22%) Aerospace
9 7 (0.95%) Pharmaceutical
9 7 (0.95%) Retail
10 5 (0.68%) Financial Institution
11 4 (0.54%) Back Office
11 4 (0.54%) Mandarin Language
11 4 (0.54%) Marketing
12 3 (0.41%) Electronics
12 3 (0.41%) International Banking
12 3 (0.41%) Law
12 3 (0.41%) Local Government
12 3 (0.41%) Military
13 2 (0.27%) French Language
Job Titles
1 123 (16.73%) Developer
2 110 (14.97%) Analyst
3 61 (8.30%) ServiceNow Developer
4 48 (6.53%) IT Manager
5 46 (6.26%) Senior Developer
5 46 (6.26%) Service Manager
6 45 (6.12%) Consultant
6 45 (6.12%) Infrastructure Engineer
7 41 (5.58%) Architect
8 37 (5.03%) ITIL Manager
9 32 (4.35%) Service Analyst
10 31 (4.22%) Support Analyst
11 28 (3.81%) Digital Transformation
12 27 (3.67%) Digital Developer
12 27 (3.67%) IT Analyst
12 27 (3.67%) Support Engineer
13 26 (3.54%) Delivery Manager
13 26 (3.54%) Hyper-V Engineer
14 25 (3.40%) IT Services Manager
14 25 (3.40%) Support Manager
Libraries, Frameworks & Software Standards
1 68 (9.25%) HTML
2 67 (9.12%) XML
3 63 (8.57%) CSS
4 60 (8.16%) Ajax
5 52 (7.07%) RabbitMQ
5 52 (7.07%) Spring
5 52 (7.07%) Spring Integration
6 41 (5.58%) AngularJS
7 36 (4.90%) Web Services
8 35 (4.76%) LDAP
9 32 (4.35%) SOAP
10 28 (3.81%) Spring Boot
11 27 (3.67%) .NET
12 20 (2.72%) XMPP
13 13 (1.77%) REST
14 12 (1.63%) jQuery
15 8 (1.09%) JSON
16 6 (0.82%) Elastic Stack
16 6 (0.82%) SAML
17 5 (0.68%) Swagger
Miscellaneous
1 73 (9.93%) Analytical Skills
2 63 (8.57%) Management Information System
3 51 (6.94%) CMDB
4 42 (5.71%) Public Cloud
5 35 (4.76%) Self-Motivation
6 32 (4.35%) Data Centre
7 28 (3.81%) User Experience
8 14 (1.90%) Enterprise Software
9 12 (1.63%) Private Cloud
9 12 (1.63%) Virtual Team
10 10 (1.36%) Replication
11 9 (1.22%) Internet of Things
11 9 (1.22%) Mainframe
11 9 (1.22%) Reinsurance
12 8 (1.09%) Enterprise Storage
12 8 (1.09%) Greenfield Project
13 7 (0.95%) Client/Server
13 7 (0.95%) Driving Licence
13 7 (0.95%) PMI
14 6 (0.82%) Thin Client
Operating Systems
1 173 (23.54%) Windows
2 90 (12.24%) Windows Server
3 60 (8.16%) Linux
4 43 (5.85%) Windows 10
5 34 (4.63%) Unix
6 32 (4.35%) Windows Server 2012
7 27 (3.67%) Windows Server 2016
8 18 (2.45%) Windows Server 2008
9 11 (1.50%) Windows 7
10 9 (1.22%) Android
10 9 (1.22%) Windows Server 2019
11 8 (1.09%) Windows Server 2003
12 6 (0.82%) Oracle Linux
12 6 (0.82%) Red Hat Enterprise Linux
13 5 (0.68%) Apple iOS
13 5 (0.68%) Windows 8
14 3 (0.41%) Ubuntu
14 3 (0.41%) Windows Vista
15 1 (0.14%) Mac OS X
15 1 (0.14%) Solaris
Processes & Methodologies
1 466 (63.40%) Service Management
2 388 (52.79%) ITIL
3 119 (16.19%) Agile Software Development
4 116 (15.78%) Service Delivery
5 110 (14.97%) Project Management
6 107 (14.56%) DevOps
7 103 (14.01%) Problem Management
7 103 (14.01%) Problem-Solving
8 89 (12.11%) Incident Management
9 85 (11.56%) Continuous Improvement
10 60 (8.16%) Mentoring
11 58 (7.89%) Change Management
11 58 (7.89%) Infrastructure Engineering
12 55 (7.48%) Configuration Management
12 55 (7.48%) Project Delivery
13 54 (7.35%) Presales
14 52 (7.07%) API Integration
15 46 (6.26%) Disaster Recovery
16 43 (5.85%) ITIL V3
17 42 (5.71%) Stakeholder Management
Programming Languages
1 102 (13.88%) Java
2 100 (13.61%) SQL
3 62 (8.44%) JavaScript
4 52 (7.07%) Python
5 35 (4.76%) PowerShell
6 17 (2.31%) Scala
7 14 (1.90%) T-SQL
8 10 (1.36%) C
9 9 (1.22%) C#
10 6 (0.82%) VBScript
11 5 (0.68%) Perl
12 3 (0.41%) PHP
12 3 (0.41%) VBA
13 2 (0.27%) Bash Shell
14 1 (0.14%) C++
14 1 (0.14%) Java 8
14 1 (0.14%) Ruby
14 1 (0.14%) VB
Qualifications
1 96 (13.06%) Security Cleared
2 88 (11.97%) SC Cleared
3 73 (9.93%) ITIL Certification
4 70 (9.52%) Degree
5 23 (3.13%) Computer Science Degree
6 19 (2.59%) PMP
7 13 (1.77%) PMI Certification
8 12 (1.63%) Microsoft Certification
9 11 (1.50%) Cisco Certification
10 10 (1.36%) CISSP
11 9 (1.22%) CISM
12 8 (1.09%) ITIL Foundation Certificate
13 7 (0.95%) CCNA
13 7 (0.95%) Citrix Certification
14 5 (0.68%) CISA
14 5 (0.68%) Master's Degree
14 5 (0.68%) MCP
15 4 (0.54%) FFIEC
15 4 (0.54%) MCSA
15 4 (0.54%) MCSE
Quality Assurance & Compliance
1 108 (14.69%) SLA
2 34 (4.63%) QA
3 20 (2.72%) COBIT
3 20 (2.72%) ISO/IEC 27001
4 12 (1.63%) ISO/IEC 20000
5 9 (1.22%) GDPR
6 6 (0.82%) Sarbanes-Oxley
7 5 (0.68%) PMBOK
8 4 (0.54%) PCI DSS
9 3 (0.41%) Cyber Essentials
9 3 (0.41%) PMO
10 2 (0.27%) IFRS
10 2 (0.27%) ISO 22301
10 2 (0.27%) ISO 9000
11 1 (0.14%) ISO 9001
11 1 (0.14%) ITGC
System Software
1 100 (13.61%) Active Directory
2 98 (13.33%) VMware Infrastructure
3 54 (7.35%) Hyper-V
4 22 (2.99%) Virtual Desktop
5 10 (1.36%) VMware ESXi
5 10 (1.36%) vSphere
6 6 (0.82%) NFS
7 5 (0.68%) VMware Server
8 4 (0.54%) Virtual Machines
9 3 (0.41%) XenApp
10 2 (0.27%) Docker
11 1 (0.14%) BitLocker
11 1 (0.14%) Citrix Hypervisor
11 1 (0.14%) NDS
11 1 (0.14%) XenDesktop
Systems Management
1 52 (7.07%) Grafana
1 52 (7.07%) Terraform
2 50 (6.80%) SCCM
3 35 (4.76%) Kubernetes
4 18 (2.45%) HP UCMDB
4 18 (2.45%) Microsoft Intune
5 14 (1.90%) SCOM
6 10 (1.36%) Cisco CUCM
7 9 (1.22%) Tivoli
7 9 (1.22%) Tivoli Monitoring
7 9 (1.22%) WSUS
8 8 (1.09%) Nagios
9 7 (0.95%) Cisco Prime
10 6 (0.82%) FortiGate
11 5 (0.68%) BMC PATROL
11 5 (0.68%) OpenView
11 5 (0.68%) vRealize
12 4 (0.54%) Backup Exec
12 4 (0.54%) Netcool
12 4 (0.54%) Netcool/OMNIbus
Vendors
1 268 (36.46%) ServiceNow
2 181 (24.63%) Microsoft
3 111 (15.10%) VMware
4 89 (12.11%) Remedy
5 79 (10.75%) HP
6 64 (8.71%) Oracle
7 60 (8.16%) Splunk
8 55 (7.48%) Google
9 43 (5.85%) Cisco
10 40 (5.44%) Citrix
11 39 (5.31%) IBM
12 37 (5.03%) SolarWinds
13 33 (4.49%) SAP
14 30 (4.08%) BMC
15 22 (2.99%) CA
16 18 (2.45%) PeopleSoft
17 17 (2.31%) Hyperion
17 17 (2.31%) Siebel
18 13 (1.77%) Apple
19 9 (1.22%) Dell