IT Service Management (ITSM)
UK

The table below provides summary statistics for permanent job vacancies requiring ITSM skills. It includes a benchmarking guide to the annual salaries offered in vacancies that cited ITSM over the 6 months leading up to 26 April 2025, comparing them to the same period in the previous two years.

6 months to
26 Apr 2025
Same period 2024 Same period 2023
Rank 183 185 228
Rank change year-on-year +2 +43 +89
Permanent jobs citing ITSM 869 1,591 1,707
As % of all permanent jobs advertised in the UK 1.68% 1.62% 1.62%
As % of the Processes & Methodologies category 1.81% 1.88% 1.70%
Number of salaries quoted 674 1,175 1,230
10th Percentile £26,250 £26,350 £30,000
25th Percentile £32,111 £32,750 £36,250
Median annual salary (50th Percentile) £45,000 £50,000 £52,500
Median % change year-on-year -10.00% -4.76% +5.00%
75th Percentile £64,875 £67,500 £71,652
90th Percentile £87,125 £88,750 £90,000
UK excluding London median annual salary £40,000 £43,586 £45,000
% change year-on-year -8.23% -3.14% +7.14%

All Process and Methodology Skills
UK

ITSM falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 48,105 84,479 100,577
As % of all permanent jobs advertised in the UK 93.22% 86.05% 95.64%
Number of salaries quoted 26,550 59,789 58,948
10th Percentile £30,750 £29,000 £34,000
25th Percentile £42,500 £40,000 £45,000
Median annual salary (50th Percentile) £57,500 £55,000 £61,600
Median % change year-on-year +4.55% -10.71% +2.67%
75th Percentile £76,250 £72,500 £82,500
90th Percentile £98,750 £92,500 £100,000
UK excluding London median annual salary £52,500 £50,000 £55,000
% change year-on-year +5.00% -9.09% +4.76%

ITSM
Job Vacancy Trend

Job postings citing ITSM as a proportion of all IT jobs advertised.

Job vacancy trend for ITSM in the UK

ITSM
Salary Trend

3-month moving average salary quoted in jobs citing ITSM.

Salary trend for ITSM in the UK

ITSM
Salary Histogram

Salary distribution for jobs citing ITSM over the 6 months to 26 April 2025.

Salary histogram for ITSM in the UK

ITSM
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the UK over the 6 months to 26 April 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -7 791 £45,000 -10.00% 563
UK excluding London +26 553 £40,000 -8.23% 370
Work from Home +2 283 £52,500 -8.70% 239
London -24 260 £60,000 -4.00% 243
North of England -19 153 £42,500 +1.74% 116
South East +34 130 £50,000 -4.76% 84
Midlands +31 123 £35,000 -11.39% 78
North West -32 98 £45,000 +7.72% 64
East Midlands +65 77 £28,500 +14.00% 28
South West +75 65 £45,000 +5.88% 34
East of England +45 59 £40,000 +14.29% 35
West Midlands +19 46 £51,500 -12.60% 50
Yorkshire +26 45 £42,500 +1.74% 42
Scotland +69 14 £34,250 -23.89% 29
Northern Ireland +38 11 £52,500 +75.00% 4
North East +31 10 £22,500 -46.94% 13
Wales +2 2 £70,000 +27.27% 7

ITSM
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 82 (9.44%) SharePoint
2 60 (6.90%) Microsoft Exchange
3 42 (4.83%) Confluence
4 28 (3.22%) IIS
5 10 (1.15%) Apache
6 6 (0.69%) nginx
7 4 (0.46%) Tomcat
Applications
1 96 (11.05%) Microsoft Office
2 9 (1.04%) MS Visio
3 7 (0.81%) Microsoft Excel
4 4 (0.46%) Chatbot
5 3 (0.35%) Microsoft PowerPoint
6 1 (0.12%) Camtasia
6 1 (0.12%) Final Cut Pro
6 1 (0.12%) Weka
Business Applications
1 26 (2.99%) Remedy ITSM
2 3 (0.35%) Dynamics CRM
3 2 (0.23%) Dynamics AX
3 2 (0.23%) Elite 3E
3 2 (0.23%) Magento
3 2 (0.23%) Oracle Financials
4 1 (0.12%) iTrent
4 1 (0.12%) Oracle ERP
4 1 (0.12%) PlanetPress Connect
Cloud Services
1 220 (25.32%) Azure
2 212 (24.40%) Microsoft 365
3 79 (9.09%) AWS
4 69 (7.94%) SaaS
5 59 (6.79%) Entra ID
6 55 (6.33%) Power Platform
7 36 (4.14%) OneDrive
8 35 (4.03%) Power Automate
9 33 (3.80%) PowerApps
10 14 (1.61%) Azure Logic Apps
10 14 (1.61%) Dynamics 365
11 11 (1.27%) Azure Sentinel
12 10 (1.15%) Amazon CloudWatch
12 10 (1.15%) Azure Monitor
13 8 (0.92%) AWS CloudTrail
13 8 (0.92%) Nutanix
14 7 (0.81%) Azure Data Factory
14 7 (0.81%) GitHub
14 7 (0.81%) PaaS
14 7 (0.81%) Salesforce Service Cloud
Communications & Networking
1 47 (5.41%) DNS
2 43 (4.95%) Firewall
3 40 (4.60%) WAN
4 38 (4.37%) VPN
5 27 (3.11%) LAN
6 26 (2.99%) TCP/IP
7 25 (2.88%) VLAN
8 22 (2.53%) DHCP
9 19 (2.19%) Remote Desktop
10 17 (1.96%) SD-WAN
11 16 (1.84%) VoIP
12 14 (1.61%) SAN
12 14 (1.61%) Wi-Fi
13 12 (1.38%) Network Security
13 12 (1.38%) Wireless
14 8 (0.92%) Cisco IOS
14 8 (0.92%) MPLS
14 8 (0.92%) NAS
15 6 (0.69%) PBX
15 6 (0.69%) Unified Communications
Database & Business Intelligence
1 53 (6.10%) SQL Server
2 41 (4.72%) Power BI
3 27 (3.11%) Big Data
4 26 (2.99%) Data Lake
4 26 (2.99%) Tableau
5 18 (2.07%) Relational Database
6 16 (1.84%) SQL Server Integration Services
7 14 (1.61%) DB2
8 10 (1.15%) Amazon RDS
9 9 (1.04%) SQL Server Reporting Services
10 6 (0.69%) MariaDB
11 5 (0.58%) Azure SQL Database
11 5 (0.58%) Data Warehouse
11 5 (0.58%) GIS
12 3 (0.35%) BusinessObjects
13 2 (0.23%) Elasticsearch
13 2 (0.23%) Oracle Database
14 1 (0.12%) MongoDB
14 1 (0.12%) Oracle BI Publisher
Development Applications
1 103 (11.85%) JIRA
2 9 (1.04%) Visual Studio
3 5 (0.58%) Git
4 3 (0.35%) Jenkins
5 2 (0.23%) SQL Server Management Studio (SSMS)
6 1 (0.12%) Bitbucket
6 1 (0.12%) Eclipse
6 1 (0.12%) Octopus Deploy
6 1 (0.12%) TeamCity
6 1 (0.12%) Vagrant
6 1 (0.12%) Visual Studio Code
General
1 354 (40.74%) Social Skills
2 135 (15.54%) Law
3 126 (14.50%) Analytical Skills
4 110 (12.66%) Finance
5 52 (5.98%) Inclusion and Diversity
6 39 (4.49%) Public Sector
7 32 (3.68%) Marketing
7 32 (3.68%) Retail
8 29 (3.34%) Banking
9 28 (3.22%) Legal
10 25 (2.88%) Presentation Skills
11 22 (2.53%) Manufacturing
12 18 (2.07%) Telecoms
13 16 (1.84%) Local Government
14 15 (1.73%) Organisational Skills
15 13 (1.50%) Games
15 13 (1.50%) Investment Banking
16 11 (1.27%) Back Office
16 11 (1.27%) Electronics
17 9 (1.04%) Financial Institution
Job Titles
1 240 (27.62%) Analyst
2 146 (16.80%) IT Support
3 110 (12.66%) Support Analyst
4 105 (12.08%) Lead
5 90 (10.36%) IT Manager
6 85 (9.78%) Senior
7 80 (9.21%) Service Analyst
8 78 (8.98%) IT Analyst
9 77 (8.86%) Service Manager
10 56 (6.44%) Architect
10 56 (6.44%) IT Support Analyst
11 51 (5.87%) Service Desk Analyst
12 47 (5.41%) ServiceNow Architect
13 45 (5.18%) Support Engineer
14 44 (5.06%) Applications Support
14 44 (5.06%) IT Services Manager
15 41 (4.72%) Service Desk Manager
16 35 (4.03%) IT Engineer
17 34 (3.91%) 2nd Line Support
17 34 (3.91%) Team Leader
Libraries, Frameworks & Software Standards
1 37 (4.26%) .NET
2 19 (2.19%) SOAP
3 17 (1.96%) Web Services
4 15 (1.73%) REST
5 9 (1.04%) .NET Framework
5 9 (1.04%) AngularJS
5 9 (1.04%) ASP.NET
5 9 (1.04%) LDAP
6 7 (0.81%) CSS
6 7 (0.81%) HTML
7 5 (0.58%) Elastic Stack
7 5 (0.58%) XML
8 4 (0.46%) Ajax
8 4 (0.46%) JSON
8 4 (0.46%) LangChain
9 3 (0.35%) ARM Templates
9 3 (0.35%) EDI
9 3 (0.35%) Lightning Web Components
9 3 (0.35%) RESTful
10 2 (0.23%) React
Miscellaneous
1 56 (6.44%) Management Information System
2 45 (5.18%) CMDB
3 37 (4.26%) Self-Motivation
4 34 (3.91%) Onboarding
5 25 (2.88%) Product Ownership
6 23 (2.65%) Client/Server
7 21 (2.42%) Data Centre
8 20 (2.30%) Enterprise Software
9 15 (1.73%) Driving Licence
10 14 (1.61%) Private Cloud
11 13 (1.50%) Video Conferencing
12 10 (1.15%) Hedge funds
13 8 (0.92%) Mobile App
14 7 (0.81%) Blackberry
14 7 (0.81%) Hybrid Cloud
15 5 (0.58%) Cloud Native
15 5 (0.58%) Clustering
15 5 (0.58%) Data Protection Act
15 5 (0.58%) iPad
15 5 (0.58%) Public Cloud
Operating Systems
1 244 (28.08%) Windows
2 76 (8.75%) Windows 10
3 61 (7.02%) Windows Server
4 51 (5.87%) Linux
5 43 (4.95%) Mac OS
6 27 (3.11%) Apple iOS
7 20 (2.30%) Android
8 19 (2.19%) Windows Server 2012
9 17 (1.96%) Windows Server 2016
10 15 (1.73%) Windows Server 2019
11 5 (0.58%) Red Hat Enterprise Linux
12 4 (0.46%) Unix
13 2 (0.23%) VMS
14 1 (0.12%) Mac OS X
Processes & Methodologies
1 450 (51.78%) Service Management
2 436 (50.17%) ITIL
3 242 (27.85%) Problem-Solving
4 203 (23.36%) Service Delivery
5 187 (21.52%) Customer Service
6 132 (15.19%) Change Management
7 128 (14.73%) Agile
7 128 (14.73%) Continuous Improvement
7 128 (14.73%) Incident Management
8 91 (10.47%) Project Management
9 77 (8.86%) Computer Science
10 75 (8.63%) Cybersecurity
11 71 (8.17%) Stakeholder Management
12 66 (7.59%) Problem Management
13 65 (7.48%) Mentoring
14 61 (7.02%) Business Strategy
14 61 (7.02%) Roadmaps
15 57 (6.56%) CRM
15 57 (6.56%) DevOps
16 55 (6.33%) Business Intelligence
Programming Languages
1 97 (11.16%) SQL
2 66 (7.59%) PowerShell
3 33 (3.80%) Python
4 30 (3.45%) JavaScript
5 22 (2.53%) C#
6 17 (1.96%) PL/SQL
7 14 (1.61%) VB.NET
8 9 (1.04%) T-SQL
9 8 (0.92%) Bash
9 8 (0.92%) Java
10 5 (0.58%) Kusto Query Language
11 4 (0.46%) C
11 4 (0.46%) C++
12 3 (0.35%) Apex Code
13 2 (0.23%) Perl
13 2 (0.23%) R
13 2 (0.23%) Ruby
14 1 (0.12%) Bicep
14 1 (0.12%) Gremlin
14 1 (0.12%) SOQL
Qualifications
1 159 (18.30%) Degree
2 58 (6.67%) ITIL Certification
2 58 (6.67%) Security Cleared
3 43 (4.95%) Microsoft Certification
4 37 (4.26%) SC Cleared
5 34 (3.91%) Computer Science Degree
6 26 (2.99%) PMI Certification
6 26 (2.99%) PMP
7 25 (2.88%) CISSP
8 16 (1.84%) Cisco Certification
8 16 (1.84%) ITIL Foundation Certificate
9 15 (1.73%) DV Cleared
9 15 (1.73%) Network+ Certification
10 14 (1.61%) CCNA
11 13 (1.50%) A+ Certification
11 13 (1.50%) DBS Check
12 10 (1.15%) Azure Certification
13 8 (0.92%) BPSS Clearance
13 8 (0.92%) MCITP
14 7 (0.81%) CCNP
Quality Assurance & Compliance
1 116 (13.35%) SLA
2 52 (5.98%) QA
3 29 (3.34%) Data Quality
4 22 (2.53%) Cyber Essentials
5 20 (2.30%) GDPR
6 15 (1.73%) ISO/IEC 27001
7 8 (0.92%) Cyber Essentials PLUS
8 6 (0.69%) GRC
8 6 (0.69%) ISO/IEC 20000
9 5 (0.58%) PCI DSS
10 4 (0.46%) Government Security Classifications
10 4 (0.46%) NIST
11 3 (0.35%) Accessibility
11 3 (0.35%) ISO 22301
11 3 (0.35%) NCSC
12 2 (0.23%) COBIT
12 2 (0.23%) ISO 9001
12 2 (0.23%) ISO/IEC 19770
13 1 (0.12%) PMO
13 1 (0.12%) SOC 2
System Software
1 145 (16.69%) Active Directory
2 33 (3.80%) VMware Infrastructure
3 22 (2.53%) Hyper-V
4 21 (2.42%) Virtual Desktop
5 10 (1.15%) VMware ESXi
6 5 (0.58%) Docker
6 5 (0.58%) Microsoft Virtual Server
6 5 (0.58%) Virtual Servers
7 4 (0.46%) Firmware
7 4 (0.46%) vSphere
8 3 (0.35%) BitLocker
8 3 (0.35%) VMware NSX
9 2 (0.23%) pfSense
9 2 (0.23%) Virtual Machines
Systems Management
1 61 (7.02%) Microsoft Intune
2 36 (4.14%) SCCM
3 20 (2.30%) Ansible
4 11 (1.27%) Progress Chef
5 10 (1.15%) Terraform
5 10 (1.15%) WSUS
6 8 (0.92%) Puppet
6 8 (0.92%) SCOM
6 8 (0.92%) Single Sign-On
7 7 (0.81%) Kubernetes
8 5 (0.58%) FortiGate
8 5 (0.58%) ZABBIX
9 4 (0.46%) Autotask
9 4 (0.46%) Grafana
9 4 (0.46%) vCenter Server
10 3 (0.35%) Avamar
10 3 (0.35%) Computer Incident Response Team
10 3 (0.35%) Prometheus
10 3 (0.35%) VxRail
11 2 (0.23%) Failover Clustering
Vendors
1 315 (36.25%) Microsoft
2 288 (33.14%) ServiceNow
3 53 (6.10%) VMware
4 42 (4.83%) Oracle
5 38 (4.37%) Cisco
6 26 (2.99%) Remedy
7 21 (2.42%) SolarWinds
8 18 (2.07%) Citrix
9 14 (1.61%) SAP
10 12 (1.38%) Meraki
10 12 (1.38%) Veeam
11 11 (1.27%) Apple
11 11 (1.27%) iManage
11 11 (1.27%) Salesforce
12 10 (1.15%) Okta
13 9 (1.04%) HP
13 9 (1.04%) Zscaler
14 8 (0.92%) Avaya
15 7 (0.81%) BMC
15 7 (0.81%) Draytek