Period
to 25 January 2021

The following table provides summary statistics for permanent job vacancies with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 25 January 2021 with a comparison to the same period in the previous 2 years.

IT Service Management (ITSM)
UK
6 months to
25 Jan 2021
Same period 2020 Same period 2019
Rank 298 255 274
Rank change year-on-year -43 +19 +32
Permanent jobs citing ITSM 667 1,600 1,913
As % of all permanent jobs advertised in the UK 1.04% 1.28% 1.26%
As % of the Processes & Methodologies category 1.12% 1.39% 1.37%
Number of salaries quoted 683 1,412 1,434
Median annual salary £50,000 £50,000 £46,000
Median salary % change year-on-year - +8.70% -8.00%
10th Percentile £31,000 £25,375 £24,000
90th Percentile £83,750 £80,000 £74,000
UK excluding London median annual salary £45,000 £43,500 £40,000
% change year-on-year +3.45% +8.75% -5.88%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 59,483 115,045 139,991
As % of all permanent IT jobs advertised in the UK 92.40% 92.10% 92.25%
Number of salaries quoted 47,951 92,143 111,869
Median annual salary £55,000 £52,500 £52,500
Median salary % change year-on-year +4.76% - +5.00%
10th Percentile £32,500 £30,000 £29,750
90th Percentile £90,000 £87,500 £85,000
UK excluding London median annual salary £49,000 £46,000 £45,000
% change year-on-year +6.52% +2.22% -

ITSM
Job Vacancy Trend

Job postings citing ITSM as a proportion of all IT jobs advertised.

Job vacancy trend for ITSM in the UK

ITSM
Salary Trend

3-month moving average salary quoted in jobs citing ITSM.

Salary trend for ITSM in the UK

ITSM
Salary Histogram

Salary distribution for jobs citing ITSM over the 6 months to 25 January 2021.

Salary histogram for ITSM in the UK

ITSM
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the UK over the 6 months to 25 January 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -55 597 £50,000 - 104
UK excluding London -17 429 £45,000 +3.45% 70
London -30 191 £67,500 +3.85% 39
South East +17 136 £50,000 +14.94% 15
Work from Home -73 121 £55,675 -7.21% 12
North of England +8 114 £45,000 +20.00% 15
Midlands -17 77 £42,500 -19.05% 9
Yorkshire +11 74 £45,000 +38.46% 4
East of England +67 44 £37,500 -16.17% 10
East Midlands +35 41 £42,500 -5.56% 2
West Midlands -27 36 £44,484 -19.12% 6
Wales +47 31 £42,500 +70.00%
South West -15 29 £40,000 -20.00% 16
North East +2 21 £43,000 +14.67% 4
North West +20 19 £60,000 +41.18% 7
Scotland +8 7 £40,000 -6.98% 4

For the 6 months to 25 January 2021, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for ITSM.

1 444 (66.57%) Service Management
2 379 (56.82%) ITIL
3 198 (29.69%) ServiceNow
4 156 (23.39%) Microsoft
5 140 (20.99%) Finance
5 140 (20.99%) Incident Management
6 126 (18.89%) Problem Management
7 125 (18.74%) Windows
8 123 (18.44%) Service Delivery
9 117 (17.54%) Office 365
10 104 (15.59%) Active Directory
11 101 (15.14%) DevOps
12 95 (14.24%) SCCM
13 92 (13.79%) Stakeholder Management
14 88 (13.19%) SLA
15 87 (13.04%) Agile Software Development
16 86 (12.89%) ITIL Certification
17 82 (12.29%) Change Management
17 82 (12.29%) Azure
18 79 (11.84%) Public Sector
19 77 (11.54%) Security Cleared
20 74 (11.09%) SQL
21 68 (10.19%) Java
21 68 (10.19%) SC Cleared
21 68 (10.19%) Problem-Solving
21 68 (10.19%) Analytical Skills
22 67 (10.04%) Windows Server
22 67 (10.04%) Project Management
23 66 (9.90%) VMware
24 62 (9.30%) Remedy

ITSM
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 48 (7.20%) Apache
1 48 (7.20%) Elasticsearch
2 47 (7.05%) Apache Spark
3 22 (3.30%) SharePoint
4 18 (2.70%) MS Exchange
5 15 (2.25%) CMS
6 14 (2.10%) Exchange Server 2013
7 10 (1.50%) SAS
8 9 (1.35%) Confluence
8 9 (1.35%) Tomcat
9 8 (1.20%) IIS
9 8 (1.20%) WebSphere
10 7 (1.05%) Oracle Workflow
11 6 (0.90%) Skype for Business
12 1 (0.15%) Appian
12 1 (0.15%) Exchange Server 2010
Applications
1 30 (4.50%) Microsoft Office
2 12 (1.80%) Microsoft Excel
3 7 (1.05%) Microsoft PowerPoint
4 6 (0.90%) MS Visio
5 3 (0.45%) Microsoft Project
Business Applications
1 62 (9.30%) Remedy ITSM
2 8 (1.20%) SAP GTS
3 6 (0.90%) Remedy AR System
4 4 (0.60%) Dynamics CRM
5 2 (0.30%) Oracle Financials
6 1 (0.15%) SAP Hybris
Cloud Services
1 117 (17.54%) Office 365
2 82 (12.29%) Azure
3 56 (8.40%) GCP
4 48 (7.20%) GitHub
5 47 (7.05%) Stackdriver
6 44 (6.60%) SaaS
7 40 (6.00%) IaaS
8 37 (5.55%) PaaS
9 32 (4.80%) AWS
10 20 (3.00%) Azure Active Directory
11 11 (1.65%) Cloud Computing
12 8 (1.20%) Amazon EC2
12 8 (1.20%) Virtual Private Cloud
13 7 (1.05%) Amazon ELB
13 7 (1.05%) Amazon S3
13 7 (1.05%) G Suite
13 7 (1.05%) Route 53
14 5 (0.75%) Power Platform
15 2 (0.30%) OneDrive
16 1 (0.15%) AWS CloudFormation
Communications & Networking
1 51 (7.65%) Unified Communications
2 31 (4.65%) SAN
3 22 (3.30%) VPN
4 21 (3.15%) Firewall
5 20 (3.00%) DNS
6 19 (2.85%) SSL
7 18 (2.70%) Skype
8 17 (2.55%) TCP/IP
9 16 (2.40%) DHCP
10 13 (1.95%) WAN
11 12 (1.80%) LAN
11 12 (1.80%) Remote Desktop
11 12 (1.80%) Wireless
12 10 (1.50%) VoIP
13 8 (1.20%) Cisco ASA
13 8 (1.20%) WebEx
13 8 (1.20%) WLAN
14 5 (0.75%) Internet
14 5 (0.75%) Wi-Fi
15 3 (0.45%) Network Security
Database & Business Intelligence
1 50 (7.50%) PostgreSQL
2 30 (4.50%) Big Data
3 20 (3.00%) SQL Server
4 11 (1.65%) MySQL
5 8 (1.20%) BusinessObjects
5 8 (1.20%) DB2
6 6 (0.90%) Data Mining
7 5 (0.75%) Power BI
7 5 (0.75%) SQL Server Reporting Services
8 4 (0.60%) Data Warehouse
9 3 (0.45%) OLAP
9 3 (0.45%) Oracle Database
9 3 (0.45%) Qlik Sense
9 3 (0.45%) Relational Database
10 2 (0.30%) Amazon Aurora
10 2 (0.30%) BigQuery
10 2 (0.30%) Crystal Reports
10 2 (0.30%) RDBMS
10 2 (0.30%) SQL Server Integration Services
11 1 (0.15%) Microsoft Analysis Services
Development Applications
1 48 (7.20%) Gradle
2 35 (5.25%) JIRA
3 3 (0.45%) Cucumber
3 3 (0.45%) Selenium
3 3 (0.45%) WebDriver
4 2 (0.30%) Team Foundation Server
5 1 (0.15%) Atlassian Bamboo
5 1 (0.15%) Bitbucket
5 1 (0.15%) Jenkins
5 1 (0.15%) Mocha
5 1 (0.15%) PowerBuilder
5 1 (0.15%) SQL Server Management Studio (SSMS)
5 1 (0.15%) Subversion
5 1 (0.15%) Visual Studio
General
1 140 (20.99%) Finance
2 79 (11.84%) Public Sector
3 19 (2.85%) Legal
4 18 (2.70%) Banking
4 18 (2.70%) Marketing
4 18 (2.70%) Telecoms
5 11 (1.65%) Manufacturing
6 10 (1.50%) Electronics
7 8 (1.20%) Law
8 7 (1.05%) Italian Language
9 5 (0.75%) Aerospace
10 4 (0.60%) Advertising
10 4 (0.60%) Publishing
11 3 (0.45%) Retail
12 2 (0.30%) Financial Institution
12 2 (0.30%) Games
13 1 (0.15%) Automotive
13 1 (0.15%) Investment Banking
13 1 (0.15%) Local Government
13 1 (0.15%) Pharmaceutical
Job Titles
1 155 (23.24%) Analyst
2 85 (12.74%) Developer
3 64 (9.60%) Support Analyst
4 57 (8.55%) Senior Analyst
5 55 (8.25%) Service Analyst
6 50 (7.50%) Service Manager
7 47 (7.05%) IT Manager
8 46 (6.90%) Senior Support Analyst
9 36 (5.40%) Team Leader
10 35 (5.25%) Senior Developer
11 34 (5.10%) Infrastructure Engineer
12 32 (4.80%) Service Desk Analyst
12 32 (4.80%) ServiceNow Developer
13 30 (4.50%) Delivery Manager
13 30 (4.50%) IT Analyst
14 29 (4.35%) Consultant
15 27 (4.05%) Java Developer
16 25 (3.75%) Architect
17 23 (3.45%) Service Delivery Manager
18 22 (3.30%) ITIL Manager
Libraries, Frameworks & Software Standards
1 48 (7.20%) RabbitMQ
1 48 (7.20%) Spring
1 48 (7.20%) Spring Integration
2 34 (5.10%) Web Services
3 32 (4.80%) Spring Boot
4 27 (4.05%) HTML
4 27 (4.05%) XML
5 24 (3.60%) CSS
6 23 (3.45%) Ajax
7 18 (2.70%) SOAP
8 14 (2.10%) AngularJS
8 14 (2.10%) LDAP
9 11 (1.65%) .NET
10 10 (1.50%) XMPP
11 8 (1.20%) JSON
11 8 (1.20%) REST
12 7 (1.05%) Middleware
13 4 (0.60%) SAML
14 3 (0.45%) EDI
14 3 (0.45%) JDBC
Miscellaneous
1 68 (10.19%) Analytical Skills
2 45 (6.75%) Management Information System
3 35 (5.25%) User Experience
4 26 (3.90%) CMDB
4 26 (3.90%) Data Centre
5 25 (3.75%) Public Cloud
6 19 (2.85%) Self-Motivation
7 15 (2.25%) Virtual Team
8 9 (1.35%) Driving Licence
9 8 (1.20%) Client/Server
9 8 (1.20%) Enterprise Software
10 7 (1.05%) Cyberthreat
11 6 (0.90%) Greenfield Project
11 6 (0.90%) Hybrid Cloud
11 6 (0.90%) Private Cloud
12 5 (0.75%) PMI
13 4 (0.60%) Clustering
13 4 (0.60%) Reference Data
13 4 (0.60%) Reinsurance
13 4 (0.60%) Renewable Energy
Operating Systems
1 125 (18.74%) Windows
2 67 (10.04%) Windows Server
3 33 (4.95%) Windows 10
4 30 (4.50%) Windows Server 2012
5 29 (4.35%) Windows Server 2016
6 25 (3.75%) Linux
7 18 (2.70%) Windows Server 2008
7 18 (2.70%) Windows Server 2019
8 17 (2.55%) Windows 7
9 12 (1.80%) Android
10 11 (1.65%) Mac OS X
11 9 (1.35%) Unix
12 4 (0.60%) Windows Server 2003
13 3 (0.45%) Windows Vista
14 1 (0.15%) Apple iOS
Processes & Methodologies
1 444 (66.57%) Service Management
2 379 (56.82%) ITIL
3 140 (20.99%) Incident Management
4 126 (18.89%) Problem Management
5 123 (18.44%) Service Delivery
6 101 (15.14%) DevOps
7 92 (13.79%) Stakeholder Management
8 87 (13.04%) Agile Software Development
9 82 (12.29%) Change Management
10 68 (10.19%) Problem-Solving
11 67 (10.04%) Project Management
12 53 (7.95%) Identity Access Management
13 52 (7.80%) API Integration
14 50 (7.50%) ITIL V3
14 50 (7.50%) Mentoring
15 48 (7.20%) Continuous Improvement
16 45 (6.75%) Information Security
16 45 (6.75%) Infrastructure Engineering
17 44 (6.60%) Identity Management
18 42 (6.30%) Disaster Recovery
Programming Languages
1 74 (11.09%) SQL
2 68 (10.19%) Java
3 41 (6.15%) PowerShell
4 37 (5.55%) JavaScript
4 37 (5.55%) Python
5 19 (2.85%) Scala
6 7 (1.05%) VB
7 4 (0.60%) C
8 3 (0.45%) T-SQL
8 3 (0.45%) VBA
9 2 (0.30%) Bash Shell
9 2 (0.30%) C#
9 2 (0.30%) Java 8
9 2 (0.30%) Shell Script
Qualifications
1 86 (12.89%) ITIL Certification
2 77 (11.54%) Security Cleared
3 68 (10.19%) SC Cleared
4 54 (8.10%) Degree
5 14 (2.10%) CCNA
5 14 (2.10%) Cisco Certification
5 14 (2.10%) CISSP
6 12 (1.80%) CISM
6 12 (1.80%) Computer Science Degree
7 11 (1.65%) Microsoft Certification
8 9 (1.35%) CISA
8 9 (1.35%) PMP
9 8 (1.20%) Citrix Certification
10 7 (1.05%) CCENT
10 7 (1.05%) PMI Certification
11 6 (0.90%) BPSS Clearance
11 6 (0.90%) CompTIA Security+
12 5 (0.75%) Master's Degree
13 4 (0.60%) ISTQB Advanced Certification
13 4 (0.60%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 88 (13.19%) SLA
2 21 (3.15%) ISO/IEC 27001
3 20 (3.00%) COBIT
4 19 (2.85%) QA
5 12 (1.80%) Data Quality
6 10 (1.50%) PMO
7 8 (1.20%) NIST
7 8 (1.20%) PCI DSS
8 7 (1.05%) GDPR
9 6 (0.90%) Cyber Essentials
9 6 (0.90%) ISO/IEC 20000
10 5 (0.75%) PMBOK
11 3 (0.45%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
11 3 (0.45%) NCSC
12 2 (0.30%) IFRS
12 2 (0.30%) ISO 22301
12 2 (0.30%) ISO 9001
13 1 (0.15%) ISO 31000
13 1 (0.15%) ITGC
13 1 (0.15%) Sarbanes-Oxley
System Software
1 104 (15.59%) Active Directory
2 51 (7.65%) VMware Infrastructure
3 48 (7.20%) Virtual Desktop
4 28 (4.20%) Hyper-V
5 9 (1.35%) vSphere
6 7 (1.05%) XenDesktop
7 3 (0.45%) BitLocker
7 3 (0.45%) Docker
7 3 (0.45%) Virtual Machines
7 3 (0.45%) VMware Server
8 2 (0.30%) Firmware
8 2 (0.30%) NFS
9 1 (0.15%) XenApp
Systems Management
1 95 (14.24%) SCCM
2 53 (7.95%) Terraform
3 48 (7.20%) Grafana
4 27 (4.05%) Kubernetes
5 18 (2.70%) Microsoft Intune
6 16 (2.40%) SCOM
7 13 (1.95%) WSUS
8 10 (1.50%) Nagios
9 9 (1.35%) HP UCMDB
9 9 (1.35%) McAfee ePO
10 8 (1.20%) SCVMM
11 5 (0.75%) Cisco CUCM
12 4 (0.60%) Ansible
12 4 (0.60%) EMC NetWorker
12 4 (0.60%) NetBackup
12 4 (0.60%) Single Sign-On
13 3 (0.45%) Nessus
14 2 (0.30%) Cisco Prime
14 2 (0.30%) Galera Cluster
14 2 (0.30%) WMI
Vendors
1 198 (29.69%) ServiceNow
2 156 (23.39%) Microsoft
3 66 (9.90%) VMware
4 62 (9.30%) Remedy
5 58 (8.70%) Google
6 49 (7.35%) Splunk
7 38 (5.70%) Citrix
7 38 (5.70%) HP
8 35 (5.25%) BMC
9 33 (4.95%) Oracle
10 28 (4.20%) Cisco
11 25 (3.75%) SolarWinds
12 23 (3.45%) SAP
13 21 (3.15%) Apple
14 13 (1.95%) Dell
15 12 (1.80%) McAfee
16 11 (1.65%) IBM
17 9 (1.35%) CA
18 8 (1.20%) Hyperion
18 8 (1.20%) PeopleSoft