The following table provides summary statistics for permanent job vacancies with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 3 months to 26 March 2017 with a comparison to the same period in the previous 2 years.

3 months to
26 Mar 2017
Same period 2016 Same period 2015
IT Service Management (ITSM)
UK
Rank 349 313 374
Rank change year-on-year -36 +61  
Permanent jobs citing ITSM 699 1061 859
As % of all permanent IT jobs advertised in the UK 0.83% 1.03% 0.81%
As % of the Processes & Methodologies category 0.94% 1.16% 0.93%
Number of salaries quoted 515 839 667
Median salary £49,250 £47,500 £45,000
Median salary % change year-on-year +3.68% +5.55%  
90% offered a salary of more than £27,500 £25,250 £26,500
10% offered a salary of more than £72,000 £70,000 £70,000
UK excluding London median salary £47,500 £45,000 £42,500
% change year-on-year +5.55% +5.88%  

ITSM is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process and methodology skills.

Process & Methodology Skills
UK
Permanent job vacancies with a requirement for process and methodology skills 74757 91546 92626
As % of all permanent IT job vacancies advertised in the UK 89.05% 88.56% 87.03%
Number of salaries quoted 61406 75741 74931
Median salary £50,000 £50,000 £50,000
90% offered a salary of more than £32,500 £32,500 £31,500
10% offered a salary of more than £77,500 £75,000 £75,000
UK excluding London median salary £45,000 £45,000 £43,000
% change year-on-year - +4.65%  

ITSM
Job Vacancy Trend

The job posting trend of jobs advertised citing ITSM as a proportion of all permanent or contract IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for ITSM in the UK

ITSM
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM.

Salary trend for ITSM in the UK

ITSM
Salary Histogram

The salary distribution of IT jobs citing ITSM over the 3 months to 26 March 2017.

Salary histogram for ITSM in the UK

ITSM
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the UK over the 3 months to 26 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -45 638 £49,250 +3.68% 68
London -10 276 £50,000 - 31
South East -1 148 £50,000 +25.00% 15
Berkshire +37 73 £55,000 +120.00% 3
South West -2 58 £45,000 +20.00% 6
City of London +23 53 £57,500 +21.05% 9
East of England -10 46 £46,250 -22.91% 5
Yorkshire +20 38 £46,000 +19.48% 3
West Midlands +19 36 £45,500 -9.00% 3
West Yorkshire +41 33 £46,750 +33.57% 2
Maidenhead +31 33 £60,000 -7.69% 2
Scotland +29 29 £50,000 +33.33% 4
Leeds +32 28 £47,500 +43.93% 2
Surrey -35 27 £55,000 +29.41% 4
North West -66 27 £48,602 +14.35% 5
Bristol +8 24 £43,750 +9.37% 3
Cornwall +20 22 £32,250 +53.57% 2
Essex +7 20 £47,500 -20.83%
Hampshire +21 18 £42,500 -7.35% 1
Glasgow +28 17 £36,513 +1.42% 1
Wales +7 16 - - 10
Birmingham +5 16 £61,000 +22.00% 1
Mid Wales +2 16 - - 2
New Quay 0 16 - - 2
Ceredigion 0 16 - - 2
Newquay 0 16 - - 2
Wimbledon - 15 £50,000 -
East Midlands -18 14 £44,317 -15.58%
Bedfordshire +27 13 £42,500 -46.87%
Hertfordshire -14 12 £48,750 -22.00% 5

ITSM
Top 30 Related IT Skills

For the 6 months to 26 March 2017, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads with a requirement for ITSM.

1 1196 (75.98%) ITIL
2 1122 (71.28%) Service Management
3 385 (24.46%) Microsoft
4 353 (22.43%) Finance
5 330 (20.97%) Service Delivery
6 286 (18.17%) Project Management
7 276 (17.53%) Windows
8 272 (17.28%) SLA
9 251 (15.95%) Degree
10 249 (15.82%) ServiceNow
11 248 (15.76%) Agile Software Development
12 241 (15.31%) ITIL V3
13 235 (14.93%) MS Excel
14 195 (12.39%) Data Centre
15 194 (12.33%) Problem Management
16 185 (11.75%) Change Management
17 183 (11.63%) PRINCE2
18 176 (11.18%) Analytical Skills
19 174 (11.05%) Incident Management
20 172 (10.93%) MS Office
21 171 (10.86%) Stakeholder Management
22 160 (10.17%) ITIL Certification
23 153 (9.72%) Active Directory
24 144 (9.15%) Linux
24 144 (9.15%) Service Design
25 139 (8.83%) Continuous Improvement
26 122 (7.75%) Management Information System
27 118 (7.50%) JavaScript
28 115 (7.31%) VMware
29 106 (6.73%) Security Cleared

ITSM
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 56 (3.56%) SharePoint
2 55 (3.49%) MS Exchange
3 39 (2.48%) CMS
4 24 (1.52%) Skype for Business
5 20 (1.27%) Exchange Server 2010
6 19 (1.21%) Tomcat
7 13 (0.83%) Apache
8 12 (0.76%) Blackberry Enterprise Server
9 11 (0.70%) Exchange Server 2007
10 10 (0.64%) IBM Notes
11 9 (0.57%) IIS
12 7 (0.44%) BizTalk Server
13 6 (0.38%) Confluence
13 6 (0.38%) Exchange Server 2013
13 6 (0.38%) WebSphere
14 5 (0.32%) Exchange Server 2003
14 5 (0.32%) Oracle SOA Suite
15 4 (0.25%) Exchange Server 2000
15 4 (0.25%) SharePoint 2010
16 2 (0.13%) Kentico
Applications
1 235 (14.93%) MS Excel
2 172 (10.93%) MS Office
3 90 (5.72%) MS PowerPoint
4 15 (0.95%) MS Visio
5 10 (0.64%) MS Project
6 6 (0.38%) Spreadsheet
7 4 (0.25%) Adobe Creative Suite
7 4 (0.25%) Final Cut Pro
7 4 (0.25%) SOLIDWORKS
8 3 (0.19%) AutoCAD
9 1 (0.064%) Acrobat
9 1 (0.064%) Adobe Captivate
9 1 (0.064%) Siemens NX
Business Applications
1 104 (6.61%) Remedy ITSM
2 17 (1.08%) Remedy AR System
3 12 (0.76%) SAP Oil and Gas
4 6 (0.38%) assyst
5 5 (0.32%) Unit4 Business World
6 4 (0.25%) HFM
6 4 (0.25%) Salesforce.com CRM
7 3 (0.19%) Hyperion Enterprise
7 3 (0.19%) Hyperion Planning
7 3 (0.19%) Oracle EBS
7 3 (0.19%) Oracle Financials
8 2 (0.13%) Dynamics CRM
8 2 (0.13%) Oracle CRM
8 2 (0.13%) Oracle ERP
8 2 (0.13%) SAP HR
9 1 (0.064%) Dynamics GP
9 1 (0.064%) Eloqua
9 1 (0.064%) Oracle BPM
9 1 (0.064%) SAP Payroll
9 1 (0.064%) Teamcenter
Cloud Services
1 56 (3.56%) Office 365
2 55 (3.49%) Microsoft Azure
2 55 (3.49%) PaaS
3 54 (3.43%) IaaS
4 37 (2.35%) SaaS
5 29 (1.84%) Cloud Computing
6 26 (1.65%) Slack
7 20 (1.27%) Amazon AWS
8 5 (0.32%) Yammer
9 4 (0.25%) Sumo Logic
10 3 (0.19%) Azure Active Directory
10 3 (0.19%) G Suite
11 2 (0.13%) Data Lake Analytics
11 2 (0.13%) iTunes
12 1 (0.064%) FinancialForce.com
12 1 (0.064%) Force.com
Communications & Networking
1 79 (5.02%) Firewall
1 79 (5.02%) Internet
2 78 (4.96%) DNS
2 78 (4.96%) WAN
3 70 (4.45%) LAN
4 67 (4.26%) VPN
5 63 (4.00%) TCP/IP
6 51 (3.24%) Network Security
7 45 (2.86%) SAN
8 38 (2.41%) Wireless
9 37 (2.35%) DHCP
10 32 (2.03%) SMS
11 30 (1.91%) BGP
11 30 (1.91%) OSPF
12 27 (1.72%) HSRP
12 27 (1.72%) RIP
12 27 (1.72%) VRRP
13 26 (1.65%) Converged Networks
14 25 (1.59%) Structured Cabling
15 20 (1.27%) VLAN
Database & Business Intelligence
1 60 (3.81%) SQL Server
2 42 (2.67%) Relational Database
3 34 (2.16%) SQL Server Reporting Services
4 32 (2.03%) Big Data
5 29 (1.84%) SQL Server Integration Services
6 25 (1.59%) Data Warehouse
7 21 (1.33%) Power BI
8 20 (1.27%) QlikView
9 19 (1.21%) MySQL
10 16 (1.02%) SQL Server 2016
10 16 (1.02%) SQL Server Analysis Services
11 14 (0.89%) SQL Server 2008
12 13 (0.83%) MongoDB
13 12 (0.76%) PostgreSQL
13 12 (0.76%) Spotfire
14 11 (0.70%) BusinessObjects
15 10 (0.64%) Hadoop
15 10 (0.64%) HDInsight
16 8 (0.51%) Business Intelligence Development Studio
16 8 (0.51%) SQL Server 2012
Development Applications
1 28 (1.78%) JIRA
2 12 (0.76%) Visual Studio
3 11 (0.70%) Selenium
4 10 (0.64%) Git (software)
4 10 (0.64%) Team Foundation Server
5 9 (0.57%) JMeter
5 9 (0.57%) LoadRunner
5 9 (0.57%) LoadUI
5 9 (0.57%) Ranorex
5 9 (0.57%) SoapUI
6 7 (0.44%) Jenkins
7 2 (0.13%) Bitbucket
7 2 (0.13%) Subversion
8 1 (0.064%) Ant
8 1 (0.064%) Balsamiq Mockups
8 1 (0.064%) Gradle
8 1 (0.064%) Maven
8 1 (0.064%) Octopus Deploy
8 1 (0.064%) TeamCity
General
1 353 (22.43%) Finance
2 52 (3.30%) Telecoms
3 49 (3.11%) Banking
4 38 (2.41%) Retail
5 34 (2.16%) Marketing
6 22 (1.40%) Billing
7 21 (1.33%) Manufacturing
8 19 (1.21%) Legal
9 16 (1.02%) Back Office
10 15 (0.95%) Law
10 15 (0.95%) Publishing
11 12 (0.76%) Advertising
12 11 (0.70%) Local Government
13 10 (0.64%) Electronics
14 9 (0.57%) Financial Institution
15 6 (0.38%) Investment Banking
16 5 (0.32%) Military
17 4 (0.25%) Aerospace
17 4 (0.25%) German Language
18 3 (0.19%) Arabic Language
Job Titles
1 289 (18.36%) Analyst
2 257 (16.33%) Service Manager
3 174 (11.05%) IT Manager
4 149 (9.47%) Consultant
5 129 (8.20%) Service Analyst
6 112 (7.12%) IT Services Manager
7 106 (6.73%) Developer
8 82 (5.21%) Architect
9 78 (4.96%) Service Desk Analyst
10 74 (4.70%) Delivery Manager
10 74 (4.70%) Services Delivery Manager
11 70 (4.45%) Support Analyst
12 60 (3.81%) Administrator
13 55 (3.49%) ServiceNow Developer
14 52 (3.30%) ITIL Manager
15 51 (3.24%) IT Analyst
16 44 (2.80%) Management Consultant
16 44 (2.80%) Service Management Consultant
17 39 (2.48%) Incident Manager
17 39 (2.48%) Project Manager
Libraries, Frameworks & Software Standards
1 101 (6.42%) HTML
2 100 (6.35%) XML
3 95 (6.04%) CSS
4 77 (4.89%) Web Services
5 58 (3.68%) Ajax
6 41 (2.60%) SOAP
7 37 (2.35%) REST
8 35 (2.22%) .NET
9 32 (2.03%) Flash
10 22 (1.40%) XHTML
11 13 (0.83%) Middleware
12 11 (0.70%) Software Packaging
13 9 (0.57%) ASP.NET
13 9 (0.57%) LAMP
13 9 (0.57%) LAPP Stack
14 8 (0.51%) AngularJS
15 7 (0.44%) JSON
16 5 (0.32%) jQuery
16 5 (0.32%) SAP PI
16 5 (0.32%) Twitter Bootstrap
Miscellaneous
1 195 (12.39%) Data Centre
2 176 (11.18%) Analytical Skills
3 122 (7.75%) Management Information System
4 85 (5.40%) CMDB
5 79 (5.02%) Computer Science
6 47 (2.99%) NHS
7 39 (2.48%) User Experience
7 39 (2.48%) Video Conferencing
8 37 (2.35%) BYOD
9 33 (2.10%) Virtual Team
10 24 (1.52%) Blackberry
11 22 (1.40%) Enterprise Software
12 15 (0.95%) Fintech
12 15 (0.95%) Linux Command Line
13 13 (0.83%) Driving Licence
14 10 (0.64%) Data Protection Act
15 9 (0.57%) Clustering
15 9 (0.57%) Hybrid Cloud
16 8 (0.51%) e-Learning
16 8 (0.51%) Mainframe
Operating Systems
1 276 (17.53%) Windows
2 144 (9.15%) Linux
3 74 (4.70%) Unix
4 68 (4.32%) Windows 7
5 65 (4.13%) Windows Server
6 53 (3.37%) Windows Server 2008
7 34 (2.16%) Solaris
8 32 (2.03%) OpenVMS
9 30 (1.91%) Windows 10
10 29 (1.84%) Windows Server 2012
11 24 (1.52%) CentOS
11 24 (1.52%) Windows 8
12 19 (1.21%) Windows XP
13 16 (1.02%) Red Hat Enterprise Linux
13 16 (1.02%) Windows Server 2003
14 15 (0.95%) Apple iOS
15 14 (0.89%) Android
16 9 (0.57%) Mac OS X
17 7 (0.44%) Mac OS
17 7 (0.44%) Windows 2000 Server
Processes & Methodologies
1 1196 (75.98%) ITIL
2 1122 (71.28%) Service Management
3 330 (20.97%) Service Delivery
4 286 (18.17%) Project Management
5 248 (15.76%) Agile Software Development
6 241 (15.31%) ITIL V3
7 194 (12.33%) Problem Management
8 185 (11.75%) Change Management
9 183 (11.63%) PRINCE2
10 174 (11.05%) Incident Management
11 171 (10.86%) Stakeholder Management
12 144 (9.15%) Service Design
13 139 (8.83%) Continuous Improvement
14 104 (6.61%) Configuration Management
15 100 (6.35%) DevOps
16 99 (6.29%) IT Strategy
17 98 (6.23%) Performance Management
18 93 (5.91%) Programme Management
19 91 (5.78%) Process Improvement
19 91 (5.78%) Workflow
Programming Languages
1 118 (7.50%) JavaScript
2 89 (5.65%) SQL
3 43 (2.73%) Python
4 38 (2.41%) C#
5 37 (2.35%) Perl
6 36 (2.29%) C
7 31 (1.97%) Java
8 22 (1.40%) PowerShell
9 20 (1.27%) T-SQL
10 15 (0.95%) PHP
11 10 (0.64%) Ruby
12 8 (0.51%) Shell Script
13 4 (0.25%) C++
13 4 (0.25%) PL/SQL
13 4 (0.25%) VB
14 3 (0.19%) Data Analysis Expressions (DAX)
14 3 (0.19%) Scala
14 3 (0.19%) VBScript
15 2 (0.13%) Apex Code
15 2 (0.13%) XQuery
Qualifications
1 251 (15.95%) Degree
2 160 (10.17%) ITIL Certification
3 106 (6.73%) Security Cleared
4 77 (4.89%) Microsoft Certification
5 69 (4.38%) Cisco Certification
6 68 (4.32%) SC Cleared
7 57 (3.62%) ITIL Foundation Certificate
8 48 (3.05%) CCNA
9 45 (2.86%) ISEB
10 44 (2.80%) PRINCE2 Certification
11 37 (2.35%) MCSE
12 31 (1.97%) MCP
13 25 (1.59%) DV Cleared
14 22 (1.40%) CISSP
15 19 (1.21%) RHCA
16 18 (1.14%) CCNP
17 17 (1.08%) PMP
18 16 (1.02%) PMI Certification
19 12 (0.76%) JNCIA
20 11 (0.70%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 272 (17.28%) SLA
2 67 (4.26%) QA
3 50 (3.18%) ISO/IEC 27001
4 47 (2.99%) COBIT
5 17 (1.08%) Data Quality
6 16 (1.02%) Sarbanes-Oxley
7 10 (0.64%) ISO/IEC 17799
7 10 (0.64%) PMO
8 9 (0.57%) ISO 9001
9 7 (0.44%) PMBOK
10 5 (0.32%) ISO22301
11 4 (0.25%) PCI DSS
11 4 (0.25%) Solvency II
12 3 (0.19%) ISO/IEC 12207
12 3 (0.19%) ISO/IEC 20000
12 3 (0.19%) ISO19770
13 2 (0.13%) WCAG
14 1 (0.064%) GPG13
14 1 (0.064%) RMADS
System Software
1 153 (9.72%) Active Directory
2 69 (4.38%) VMware Infrastructure
3 20 (1.27%) Hyper-V
4 18 (1.14%) vSphere
5 13 (0.83%) XenApp
6 9 (0.57%) BlackBerry Internet Service
7 7 (0.44%) Snort
7 7 (0.44%) Terminal Services
8 6 (0.38%) XenDesktop
9 5 (0.32%) VMware ESX
10 4 (0.25%) Docker
10 4 (0.25%) XenServer
11 3 (0.19%) Microsoft App-V
11 3 (0.19%) VMware Workstation
12 2 (0.13%) BitLocker
12 2 (0.13%) Virtual Desktop
12 2 (0.13%) Virtual Servers
13 1 (0.064%) ProxySG
13 1 (0.064%) Virtual Machines
13 1 (0.064%) VMware ESXi
Systems Management
1 63 (4.00%) SCCM
2 25 (1.59%) SCOM
3 15 (0.95%) AirWatch
4 13 (0.83%) Opscode Chef
5 12 (0.76%) Puppet
6 6 (0.38%) Microsoft Intune
6 6 (0.38%) NetBackup
6 6 (0.38%) vRealize
7 5 (0.32%) BladeLogic
8 4 (0.25%) Icinga
8 4 (0.25%) RSA enVision
8 4 (0.25%) ServiceCenter
8 4 (0.25%) Tivoli
9 3 (0.19%) Backup Exec
9 3 (0.19%) EMC NetWorker
9 3 (0.19%) HP Quality Center
9 3 (0.19%) Nmap
9 3 (0.19%) PowerCLI
9 3 (0.19%) ZABBIX
9 3 (0.19%) Zenoss
Vendors
1 385 (24.46%) Microsoft
2 249 (15.82%) ServiceNow
3 115 (7.31%) VMware
4 106 (6.73%) Remedy
5 95 (6.04%) Cisco
6 54 (3.43%) Juniper
6 54 (3.43%) Oracle
7 52 (3.30%) SAP
8 51 (3.24%) BMC
9 49 (3.11%) HP
10 43 (2.73%) Citrix
10 43 (2.73%) NetApp
11 40 (2.54%) Cadence
12 34 (2.16%) Palo Alto
13 32 (2.03%) Red Hat
14 26 (1.65%) Apple
15 25 (1.59%) Snow
16 23 (1.46%) PagerDuty
17 19 (1.21%) Salesforce.com
17 19 (1.21%) Tableau
Newquay, Cornwall
Harvey Nash plc
Salary: £60000 - £70000 per annum
Posted: 3 days ago
Bridgend, Mid Glamorgan
South Wales Police
Salary: From £27,246 to £31,620 per annum
Posted: 2 days ago
London
Webrecruit
Salary: £Competitive
Posted: 2 days ago
London
Lorien Resourcing
Salary: £45000 - £50000 per annum
Posted: 5 days ago
London
Joseph Harry Ltd
Salary: £35000 - £50000 per annum + 20% bonus + 10% pension
Posted: 2 days ago
London
Leidos
Posted: 5 days ago
Renfrew, Renfrewshire
Sopra Steria Recruitment
Salary: From £49,000 to £51,750 per annum plus benefits
Posted: 4 days ago
Tamworth, Staffordshire
Big Red Recruitment
Salary: £29800 per annum + Pen, DIS, 5w hols
Posted: 6 days ago
Bristol, Avon
Executive Recruitment Services (ERS)
Posted: 2 days ago
City, London
Client Server
Salary: £60k to £65k + bonus + benefits
Posted: 3 days ago
Rotherham, South Yorkshire
Oscar
Salary: £25000 - £28000 per annum
Posted: 2 days ago
City, London
Accenture
Salary: Competitive
Posted: 9 days ago
London
Leidos
Posted: 6 days ago
Glasgow, Lanarkshire
Sopra Steria Recruitment
Salary: From £35,000 to £38,025 per annum
Posted: 4 days ago
Brighton, East Sussex
Search Consultancy
Posted: 2 days ago
Gatwick, West Sussex
Gatwick Airport
Salary: 15% Bonus, excellent benefits
Posted: 9 days ago
Bristol, Avon
Redrock Consulting Ltd
Salary: £32000 - £37000 per annum + Good Bens
Posted: 4 days ago
Brighton, East Sussex
Search Consultancy
Posted: 2 days ago
London
Leidos
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Worcester, Worcestershire
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Salary: From £18,411 to £20,624 per annum
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Newquay, Cornwall
Harvey Nash plc
Salary: £38000 - £42000 per annum
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Swansea, West Glamorgan
Experis Ltd
Salary: £37428.00 - £60649.00 per annum
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London
Leidos
Posted: 18 days ago
Central London / West End
H&R Talent
Salary: From £25,000 to £28,000 per annum
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Swansea, West Glamorgan
Experis Ltd
Salary: £37428.00 - £42991.00 per annum
Posted: 4 days ago
London
Mortimer Spinks
Salary: £52000 - £55000 per annum + excellent benefits and Bonus
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Birmingham, West Midlands (County)
Harvey Nash plc
Salary: £60000 - £65000 per annum
Posted: 6 days ago
London
Leidos
Posted: 6 days ago
Swansea, West Glamorgan
Experis Ltd
Salary: £49835.00 - £60649.00 per annum
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Salford, Lancashire
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