Period
to 24 August 2017

The following table provides summary statistics for permanent job vacancies with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 24 August 2017 with a comparison to the same period in the previous 2 years.

IT Service Management (ITSM)
UK
6 months to
24 Aug 2017
Same period 2016 Same period 2015
Rank 337 343 388
Rank change year-on-year +6 +45 +23
Permanent jobs citing ITSM 1615 1826 1809
As % of all permanent IT jobs advertised in the UK 0.92% 0.93% 0.84%
As % of the Processes & Methodologies category 1.02% 1.04% 0.95%
Number of salaries quoted 1174 1449 1395
UK median annual salary £47,500 £47,500 £47,500
10th Percentile £25,750 £25,950 £25,600
90th Percentile £75,000 £75,000 £72,500
UK excluding London median annual salary £45,000 £42,500 £42,500
% change year-on-year +5.88% - -5.56%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 158067 174907 190989
As % of all permanent IT jobs advertised in the UK 89.94% 89.07% 88.20%
Number of salaries quoted 125117 145890 156060
UK median annual salary £50,000 £49,000 £47,500
Median salary % change year-on-year +2.04% +3.16% +5.56%
10th Percentile £28,500 £27,623 £27,500
90th Percentile £80,000 £77,500 £76,250
UK excluding London median annual salary £42,500 £42,500 £42,500

ITSM
Job Vacancy Trend

Job postings citing ITSM as a percentage of all IT jobs advertised.

Job vacancy trend for ITSM in the UK

ITSM
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM.

Salary trend for ITSM in the UK

ITSM
Salary Histogram

The salary distribution of IT jobs citing ITSM over the 6 months to 24 August 2017.

Salary histogram for ITSM in the UK

ITSM
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the UK over the 6 months to 24 August 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -16 1499 £47,500 - 93
UK excluding London -42 846 £45,000 +5.88% 64
London +29 704 £50,000 -4.76% 33
South East -16 236 £45,000 -1.10% 16
North of England -3 179 £39,000 -8.24% 18
East of England -16 139 £50,000 +5.26% 12
Midlands -32 127 £50,000 +18.79% 7
South West -18 99 £46,000 +22.67% 5
Yorkshire +56 86 £37,750 -16.11% 9
North West -61 81 £45,000 +5.88% 8
West Midlands -12 80 £50,000 +17.65% 4
Scotland -14 47 £47,000 +17.50% 6
East Midlands -24 47 £47,500 +12.85% 3
Wales -16 23 £49,039 +40.11% 2
North East +27 12 £36,250 -30.95% 1
Northern Ireland -4 9 £50,000 +25.00%

For the 6 months to 24 August 2017, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads with a requirement for ITSM.

1 1166 (72.20%) ITIL
2 1052 (65.14%) Service Management
3 435 (26.93%) Finance
4 400 (24.77%) Service Delivery
5 368 (22.79%) Windows
6 345 (21.36%) Microsoft
7 253 (15.67%) Project Management
8 239 (14.80%) SLA
8 239 (14.80%) ServiceNow
9 232 (14.37%) Problem Management
10 226 (13.99%) Degree
11 222 (13.75%) Active Directory
12 209 (12.94%) ITIL V3
13 208 (12.88%) Agile Software Development
14 207 (12.82%) Change Management
15 202 (12.51%) Remedy
15 202 (12.51%) Remedy ITSM
16 184 (11.39%) SQL
17 172 (10.65%) ITIL Certification
18 170 (10.53%) Management Information System
18 170 (10.53%) Stakeholder Management
19 165 (10.22%) Security Cleared
20 160 (9.91%) Analytical Skills
21 159 (9.85%) Incident Management
22 141 (8.73%) Continuous Improvement
23 140 (8.67%) Unix
24 131 (8.11%) Cisco
25 130 (8.05%) Web Services
26 129 (7.99%) Microsoft Office
27 128 (7.93%) PRINCE2

ITSM
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 76 (4.71%) SharePoint
2 66 (4.09%) MS Exchange
3 23 (1.42%) IIS
4 21 (1.30%) Skype for Business
5 20 (1.24%) SharePoint 2010
6 16 (0.99%) BizTalk Server
6 16 (0.99%) Confluence
7 12 (0.74%) Exchange Server 2010
8 10 (0.62%) WebSphere
9 8 (0.50%) CMS
9 8 (0.50%) Oracle SOA Suite
10 7 (0.43%) Exchange Server 2013
10 7 (0.43%) IBM Notes
11 6 (0.37%) Documentum
12 5 (0.31%) Kentico
12 5 (0.31%) SharePoint Server
13 4 (0.25%) Apache
13 4 (0.25%) Blackberry Enterprise Server
14 3 (0.19%) Oracle HTTP Server
14 3 (0.19%) Tomcat
Applications
1 129 (7.99%) Microsoft Office
2 108 (6.69%) Microsoft Excel
3 52 (3.22%) Microsoft PowerPoint
4 21 (1.30%) MS Visio
5 13 (0.80%) Microsoft Project
5 13 (0.80%) Spreadsheet
6 1 (0.062%) AutoCAD
6 1 (0.062%) InfoPath
Business Applications
1 202 (12.51%) Remedy ITSM
2 24 (1.49%) Remedy AR System
3 9 (0.56%) MetaTrader
4 7 (0.43%) Dynamics CRM
4 7 (0.43%) Oracle ERP
5 5 (0.31%) assyst
5 5 (0.31%) HFM
5 5 (0.31%) Oracle EBS
5 5 (0.31%) Oracle Financials
6 3 (0.19%) Dynamics AX
7 2 (0.12%) Oracle CRM
7 2 (0.12%) SAP CRM
8 1 (0.062%) Magento
8 1 (0.062%) Movex
8 1 (0.062%) Oracle BPM
8 1 (0.062%) SAP ERP
8 1 (0.062%) SAP HCM
8 1 (0.062%) SAP HR
8 1 (0.062%) SAP SRM
8 1 (0.062%) Sentinel
Cloud Services
1 78 (4.83%) Office 365
2 58 (3.59%) Microsoft Azure
2 58 (3.59%) SaaS
3 35 (2.17%) Amazon AWS
4 19 (1.18%) GitHub
4 19 (1.18%) IaaS
5 18 (1.11%) Cloud Computing
6 15 (0.93%) PaaS
7 8 (0.50%) Slack
7 8 (0.50%) Sumo Logic
8 5 (0.31%) Azure Active Directory
8 5 (0.31%) Google Cloud Platform
9 4 (0.25%) iTunes
10 3 (0.19%) G Suite
11 1 (0.062%) FinancialForce.com
11 1 (0.062%) Google Drive
11 1 (0.062%) Oracle Service Cloud
Communications & Networking
1 66 (4.09%) DNS
1 66 (4.09%) Firewall
2 62 (3.84%) VPN
3 56 (3.47%) SAN
4 51 (3.16%) WAN
5 50 (3.10%) Internet
6 44 (2.72%) LAN
7 37 (2.29%) DHCP
8 36 (2.23%) TCP/IP
9 33 (2.04%) VoIP
9 33 (2.04%) Wireless
10 29 (1.80%) Wi-Fi
10 29 (1.80%) Wireshark
11 28 (1.73%) LDAP
12 25 (1.55%) Network Security
13 24 (1.49%) Cisco IOS
14 23 (1.42%) HTTP
15 22 (1.36%) Cisco ASA
15 22 (1.36%) SSL
16 21 (1.30%) SMS
Database & Business Intelligence
1 126 (7.80%) SQL Server
2 27 (1.67%) Big Data
3 22 (1.36%) MySQL
4 17 (1.05%) Data Warehouse
5 15 (0.93%) BusinessObjects
6 14 (0.87%) SQL Server 2012
6 14 (0.87%) SQL Server 2014
7 13 (0.80%) DB2
8 12 (0.74%) Oracle Database
8 12 (0.74%) Relational Database
9 11 (0.68%) QlikView
10 10 (0.62%) SQL Server 2016
10 10 (0.62%) SQL Server Analysis Services
10 10 (0.62%) SQL Server Integration Services
10 10 (0.62%) SQL Server Reporting Services
11 8 (0.50%) Oracle Database 11g
12 7 (0.43%) Hadoop
12 7 (0.43%) Power BI
13 6 (0.37%) Informix
14 5 (0.31%) PostgreSQL
Development Applications
1 58 (3.59%) JIRA
2 28 (1.73%) Git (software)
3 19 (1.18%) Jenkins
4 13 (0.80%) Team Foundation Server
5 8 (0.50%) Visual Studio
6 7 (0.43%) Selenium
7 5 (0.31%) Sonatype Nexus
8 4 (0.25%) Ant
8 4 (0.25%) Maven
8 4 (0.25%) Oracle Forms
8 4 (0.25%) Subversion
9 2 (0.12%) JMeter
9 2 (0.12%) LoadRunner
9 2 (0.12%) LoadUI
9 2 (0.12%) Octopus Deploy
9 2 (0.12%) Ranorex
9 2 (0.12%) SoapUI
10 1 (0.062%) Bitbucket
10 1 (0.062%) Gradle
10 1 (0.062%) TeamCity
General
1 435 (26.93%) Finance
2 124 (7.68%) Banking
3 81 (5.02%) Retail
4 58 (3.59%) Investment Banking
5 56 (3.47%) Telecoms
6 53 (3.28%) Back Office
7 45 (2.79%) Manufacturing
8 43 (2.66%) Financial Institution
8 43 (2.66%) Retail Banking
9 39 (2.41%) Marketing
10 30 (1.86%) Legal
11 26 (1.61%) Law
12 18 (1.11%) Billing
12 18 (1.11%) Electronics
13 13 (0.80%) Publishing
14 10 (0.62%) Advertising
14 10 (0.62%) Local Government
15 5 (0.31%) Pharmaceutical
16 4 (0.25%) Aerospace
16 4 (0.25%) Automotive
Job Titles
1 292 (18.08%) Service Manager
2 260 (16.10%) Analyst
3 163 (10.09%) IT Manager
4 155 (9.60%) Consultant
5 117 (7.24%) IT Services Manager
6 100 (6.19%) Service Analyst
7 99 (6.13%) Delivery Manager
8 89 (5.51%) Services Delivery Manager
9 86 (5.33%) Administrator
10 82 (5.08%) Developer
11 77 (4.77%) Support Engineer
12 62 (3.84%) Desktop Support
13 57 (3.53%) Applications Support
13 57 (3.53%) Service Desk Analyst
14 56 (3.47%) ITIL Manager
15 54 (3.34%) Architect
15 54 (3.34%) Support Analyst
16 52 (3.22%) Incident Manager
17 48 (2.97%) Team Leader
18 46 (2.85%) Service Management Consultant
Libraries, Frameworks & Software Standards
1 130 (8.05%) Web Services
2 113 (7.00%) HTML
3 101 (6.25%) XML
4 94 (5.82%) CSS
5 75 (4.64%) .NET
6 60 (3.72%) SOAP
7 49 (3.03%) Ajax
8 45 (2.79%) REST
9 37 (2.29%) AngularJS
10 25 (1.55%) Twitter Bootstrap
11 20 (1.24%) ASP.NET
11 20 (1.24%) Flash
12 18 (1.11%) FIX Protocol
13 17 (1.05%) jQuery
14 15 (0.93%) Middleware
15 14 (0.87%) JSON
16 12 (0.74%) JDBC
17 11 (0.68%) WCF
18 10 (0.62%) Entity Framework
18 10 (0.62%) SAP PI
Miscellaneous
1 170 (10.53%) Management Information System
2 160 (9.91%) Analytical Skills
3 124 (7.68%) Data Centre
4 94 (5.82%) CMDB
5 63 (3.90%) Computer Science
6 42 (2.60%) User Experience
7 41 (2.54%) Mainframe
8 39 (2.41%) Pricing Data
8 39 (2.41%) Reference Data
9 29 (1.80%) Virtual Team
10 28 (1.73%) Hedge funds
11 24 (1.49%) Enterprise Software
12 22 (1.36%) Replication
13 21 (1.30%) NHS
14 19 (1.18%) Life Science
15 15 (0.93%) Fintech
16 14 (0.87%) Blackberry
16 14 (0.87%) Cyberthreat
16 14 (0.87%) Hybrid Cloud
16 14 (0.87%) Security Operations Centre
Operating Systems
1 368 (22.79%) Windows
2 140 (8.67%) Unix
3 124 (7.68%) Linux
4 110 (6.81%) Windows Server
5 70 (4.33%) Windows 7
6 52 (3.22%) Windows Server 2008
7 48 (2.97%) Windows 10
7 48 (2.97%) Windows Server 2012
8 28 (1.73%) Solaris
9 22 (1.36%) Mac OS X
10 21 (1.30%) Windows Server 2003
11 19 (1.18%) Android
11 19 (1.18%) Apple iOS
12 15 (0.93%) AIX
12 15 (0.93%) Windows XP
13 14 (0.87%) Windows 8
14 11 (0.68%) Red Hat Enterprise Linux
15 6 (0.37%) HPUX
16 4 (0.25%) SUSE
16 4 (0.25%) Windows Vista
Processes & Methodologies
1 1166 (72.20%) ITIL
2 1052 (65.14%) Service Management
3 400 (24.77%) Service Delivery
4 253 (15.67%) Project Management
5 232 (14.37%) Problem Management
6 209 (12.94%) ITIL V3
7 208 (12.88%) Agile Software Development
8 207 (12.82%) Change Management
9 170 (10.53%) Stakeholder Management
10 159 (9.85%) Incident Management
11 141 (8.73%) Continuous Improvement
12 128 (7.93%) PRINCE2
13 121 (7.49%) Asset Management
14 118 (7.31%) Process Improvement
15 114 (7.06%) Configuration Management
16 109 (6.75%) Service Design
17 101 (6.25%) Information Security
18 95 (5.88%) Mentoring
19 94 (5.82%) Workflow
20 89 (5.51%) Presales
Programming Languages
1 184 (11.39%) SQL
2 127 (7.86%) JavaScript
3 94 (5.82%) Java
4 64 (3.96%) PowerShell
5 44 (2.72%) C#
6 40 (2.48%) Python
7 33 (2.04%) Perl
8 32 (1.98%) Shell Script
9 23 (1.42%) C
10 16 (0.99%) VBScript
11 15 (0.93%) T-SQL
12 13 (0.80%) PL/SQL
13 12 (0.74%) Ruby
14 11 (0.68%) C++
15 9 (0.56%) VB
15 9 (0.56%) XPath
16 8 (0.50%) VBA
16 8 (0.50%) XQuery
17 5 (0.31%) Bash Shell
18 3 (0.19%) Scala
Qualifications
1 226 (13.99%) Degree
2 172 (10.65%) ITIL Certification
3 165 (10.22%) Security Cleared
4 113 (7.00%) SC Cleared
5 61 (3.78%) Cisco Certification
6 56 (3.47%) DV Cleared
7 53 (3.28%) Microsoft Certification
8 48 (2.97%) ISEB
9 41 (2.54%) CCNA
10 37 (2.29%) CCNP
10 37 (2.29%) Computer Science Degree
11 34 (2.11%) ITIL Foundation Certificate
12 26 (1.61%) CISSP
13 25 (1.55%) MCSE
14 24 (1.49%) PRINCE2 Certification
15 19 (1.18%) PMI Certification
16 17 (1.05%) MCP
17 16 (0.99%) CREST Certified
17 16 (0.99%) GCIA
17 16 (0.99%) GCIH
Quality Assurance & Compliance
1 239 (14.80%) SLA
2 63 (3.90%) ISO/IEC 27001
3 48 (2.97%) ISO/IEC 20000
4 40 (2.48%) QA
5 25 (1.55%) COBIT
6 15 (0.93%) PCI DSS
7 14 (0.87%) PMO
8 9 (0.56%) Data Quality
9 8 (0.50%) ISO 9001
9 8 (0.50%) RosettaNet
10 7 (0.43%) Cyber Essentials
10 7 (0.43%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
10 7 (0.43%) Sarbanes-Oxley
11 6 (0.37%) PMBOK
12 5 (0.31%) Solvency II
13 4 (0.25%) Cyber Essentials PLUS
13 4 (0.25%) ISO 22301
13 4 (0.25%) ISO/IEC 15288
14 3 (0.19%) GPG13
15 2 (0.12%) ISO/IEC 19770
System Software
1 222 (13.75%) Active Directory
2 78 (4.83%) VMware Infrastructure
3 42 (2.60%) Hyper-V
4 16 (0.99%) Virtual Desktop
5 14 (0.87%) VMware ESXi
5 14 (0.87%) vSphere
6 7 (0.43%) XenApp
7 6 (0.37%) KVM
8 5 (0.31%) Docker
8 5 (0.31%) Snort
8 5 (0.31%) Virtual Machines
9 4 (0.25%) BitLocker
9 4 (0.25%) Firmware
9 4 (0.25%) Veritas Cluster Server
9 4 (0.25%) XenDesktop
10 3 (0.19%) Tivoli Directory Server
10 3 (0.19%) VMware Workstation
11 2 (0.12%) Virtual Servers
12 1 (0.062%) Oracle Clusterware
12 1 (0.062%) XenServer
Systems Management
1 78 (4.83%) SCCM
2 27 (1.67%) SCOM
3 22 (1.36%) Nagios
3 22 (1.36%) Puppet
4 20 (1.24%) ZABBIX
5 16 (0.99%) Opscode Chef
6 13 (0.80%) Ansible
6 13 (0.80%) vRealize
7 12 (0.74%) Tivoli
7 12 (0.74%) vCenter Server
8 8 (0.50%) CA Spectrum
8 8 (0.50%) WSUS
9 7 (0.43%) Nessus
10 6 (0.37%) BMC PATROL
10 6 (0.37%) IBM BigFix
10 6 (0.37%) Microsoft Data Protection Manager
10 6 (0.37%) Netcool
10 6 (0.37%) Norton AntiVirus
10 6 (0.37%) Opsview
10 6 (0.37%) PowerCLI
Vendors
1 345 (21.36%) Microsoft
2 239 (14.80%) ServiceNow
3 202 (12.51%) Remedy
4 131 (8.11%) Cisco
5 119 (7.37%) VMware
6 111 (6.87%) HP
7 104 (6.44%) BMC
8 89 (5.51%) Oracle
9 59 (3.65%) Citrix
10 52 (3.22%) SAP
11 49 (3.03%) IBM
12 32 (1.98%) SolarWinds
13 28 (1.73%) F5
14 27 (1.67%) Apple
14 27 (1.67%) Cadence
15 26 (1.61%) Sybase
16 25 (1.55%) CheckPoint
16 25 (1.55%) Veritas
17 24 (1.49%) Splunk
18 21 (1.30%) Juniper