Period
to 17 January 2019

The following table provides summary statistics for permanent job vacancies with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 17 January 2019 with a comparison to the same period in the previous 2 years.

IT Service Management (ITSM)
UK
6 months to
17 Jan 2019
Same period 2018 Same period 2017
Rank 275 297 318
Rank change year-on-year +22 +21 +33
Permanent jobs citing ITSM 1,873 1,920 1,802
As % of all permanent IT jobs advertised in the UK 1.24% 1.11% 1.01%
As % of the Processes & Methodologies category 1.35% 1.21% 1.11%
Number of salaries quoted 1,348 1,323 1,435
UK median annual salary £45,500 £50,000 £47,500
Median salary % change year-on-year -9.00% +5.26% +5.56%
10th Percentile £24,000 £25,750 £26,750
90th Percentile £74,000 £75,000 £72,000
UK excluding London median annual salary £40,000 £42,500 £44,000
% change year-on-year -5.88% -3.41% +5.58%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 138,598 159,025 162,437
As % of all permanent IT jobs advertised in the UK 91.69% 91.81% 91.33%
Number of salaries quoted 109,286 127,729 134,362
UK median annual salary £52,500 £50,000 £47,500
Median salary % change year-on-year +5.00% +5.26% -
10th Percentile £30,000 £28,500 £27,651
90th Percentile £85,000 £80,000 £78,750
UK excluding London median annual salary £45,000 £45,000 £42,500
% change year-on-year - +5.88% -

ITSM
Job Vacancy Trend

Job postings citing ITSM as a percentage of all IT jobs advertised.

Job vacancy trend for ITSM in the UK

ITSM
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM.

Salary trend for ITSM in the UK

ITSM
Salary Histogram

The salary distribution of IT jobs citing ITSM over the 6 months to 17 January 2019.

Salary histogram for ITSM in the UK

ITSM
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the UK over the 6 months to 17 January 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +30 1,755 £45,000 -10.00% 162
UK excluding London +44 1,133 £40,000 -5.88% 111
London -5 663 £52,500 -4.55% 59
South East +60 384 £42,500 - 30
North of England +55 267 £35,000 -17.65% 30
Midlands +105 236 £37,250 -17.22% 18
West Midlands +140 175 £37,500 -16.67% 16
Yorkshire +39 125 £33,000 -5.71% 14
North West +47 105 £43,653 -5.62% 11
East of England +7 103 £41,250 +3.13% 19
South West -68 95 £38,250 -10.00% 7
East Midlands -4 58 £37,250 -12.35% 2
North East +16 37 £47,500 +11.76% 5
Scotland -1 37 £46,000 +17.57% 6
Wales -23 26 £55,000 +37.50% 3

For the 6 months to 17 January 2019, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for ITSM.

1 1,222 (65.24%) ITIL
2 1,148 (61.29%) Service Management
3 508 (27.12%) Windows
4 442 (23.60%) Microsoft
5 435 (23.22%) Service Delivery
6 404 (21.57%) ServiceNow
7 351 (18.74%) Finance
8 345 (18.42%) Active Directory
9 319 (17.03%) SLA
10 306 (16.34%) Agile Software Development
10 306 (16.34%) Problem-Solving
11 255 (13.61%) Incident Management
12 229 (12.23%) ITIL V3
13 215 (11.48%) Microsoft Office
14 214 (11.43%) Change Management
15 213 (11.37%) Office 365
16 206 (11.00%) Project Management
17 205 (10.95%) Stakeholder Management
18 189 (10.09%) Problem Management
18 189 (10.09%) Analytical Skills
19 185 (9.88%) Degree
20 175 (9.34%) Security Cleared
21 172 (9.18%) VMware
22 170 (9.08%) Microsoft Excel
23 167 (8.92%) Windows Server
24 165 (8.81%) Remedy
24 165 (8.81%) Remedy ITSM
25 164 (8.76%) SQL
26 161 (8.60%) Windows 7
27 159 (8.49%) VMware Infrastructure

ITSM
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 101 (5.39%) SharePoint
2 49 (2.62%) MS Exchange
3 27 (1.44%) Skype for Business
4 26 (1.39%) CMS
5 19 (1.01%) Exchange Server 2010
6 18 (0.96%) BizTalk Server
7 17 (0.91%) IIS
8 13 (0.69%) IBM Notes
9 12 (0.64%) Exchange Server 2013
10 8 (0.43%) SharePoint 2010
10 8 (0.43%) Tomcat
11 6 (0.32%) Apache Spark
11 6 (0.32%) Commerce Server
11 6 (0.32%) JBoss
11 6 (0.32%) SharePoint Server
12 5 (0.27%) Apache
13 4 (0.21%) Exchange Server 2007
13 4 (0.21%) Oracle Workflow
14 3 (0.16%) Confluence
15 1 (0.053%) WebSphere
Applications
1 215 (11.48%) Microsoft Office
2 170 (9.08%) Microsoft Excel
3 93 (4.97%) Microsoft PowerPoint
4 18 (0.96%) Spreadsheet
5 15 (0.80%) MS Visio
6 9 (0.48%) Microsoft Project
7 4 (0.21%) Acrobat
8 3 (0.16%) AutoCAD
8 3 (0.16%) Windchill
9 1 (0.053%) Adobe Premiere
9 1 (0.053%) Autodesk Inventor
Business Applications
1 165 (8.81%) Remedy ITSM
2 21 (1.12%) Dynamics CRM
3 5 (0.27%) SAP S/4HANA
4 4 (0.21%) Dynamics NAV
4 4 (0.21%) Oracle EBS
4 4 (0.21%) Salesforce.com CRM
5 3 (0.16%) Remedy AR System
6 2 (0.11%) SAP ERP
6 2 (0.11%) SAP R/3
6 2 (0.11%) SAP SD
7 1 (0.053%) assyst
7 1 (0.053%) Dynamics AX
7 1 (0.053%) Dynamics GP
7 1 (0.053%) Line 500
7 1 (0.053%) NetSuite
7 1 (0.053%) Q-Pulse
7 1 (0.053%) Sage 200
7 1 (0.053%) Sage X3
7 1 (0.053%) SAP BPC
7 1 (0.053%) SystmOne
Cloud Services
1 213 (11.37%) Office 365
2 139 (7.42%) Microsoft Azure
3 84 (4.48%) Amazon AWS
4 72 (3.84%) SaaS
5 38 (2.03%) IaaS
6 30 (1.60%) PaaS
7 20 (1.07%) Azure Active Directory
8 19 (1.01%) Cloud Computing
9 16 (0.85%) Dynamics 365
10 11 (0.59%) Google Cloud Platform
10 11 (0.59%) IBM Cloud
11 10 (0.53%) OneDrive
12 9 (0.48%) Amazon CloudWatch
12 9 (0.48%) AWS CloudFormation
12 9 (0.48%) AWS CloudTrail
12 9 (0.48%) AWS CodePipeline
12 9 (0.48%) AWS Lambda
12 9 (0.48%) Azure Data Factory
12 9 (0.48%) Data Lake Analytics
12 9 (0.48%) Serverless
Communications & Networking
1 128 (6.83%) WAN
2 125 (6.67%) LAN
3 121 (6.46%) Firewall
4 74 (3.95%) VPN
5 62 (3.31%) VoIP
6 55 (2.94%) TCP/IP
7 50 (2.67%) DHCP
8 46 (2.46%) Wi-Fi
9 41 (2.19%) DNS
10 40 (2.14%) SAN
11 38 (2.03%) Network Security
12 36 (1.92%) Internet
13 33 (1.76%) Wireless
14 31 (1.66%) Remote Desktop
15 30 (1.60%) Skype
16 28 (1.49%) VLAN
17 27 (1.44%) MPLS
18 26 (1.39%) WLAN
19 23 (1.23%) Intranet
20 22 (1.17%) SNMP
Database & Business Intelligence
1 134 (7.15%) SQL Server
2 36 (1.92%) Data Warehouse
3 22 (1.17%) Relational Database
4 21 (1.12%) Power BI
4 21 (1.12%) SQL Server Reporting Services
5 19 (1.01%) SQL Server Integration Services
6 18 (0.96%) SQL Server Analysis Services
7 16 (0.85%) MySQL
8 15 (0.80%) PostgreSQL
9 14 (0.75%) QlikView
10 13 (0.69%) Microsoft Analysis Services
11 10 (0.53%) DB2
12 9 (0.48%) Amazon Aurora
12 9 (0.48%) Amazon DynamoDB
12 9 (0.48%) Data Lake
12 9 (0.48%) OLAP
13 8 (0.43%) Big Data
13 8 (0.43%) Oracle Database
14 7 (0.37%) Adabas
14 7 (0.37%) Oracle Reports
Development Applications
1 25 (1.33%) JIRA
2 14 (0.75%) Visual Studio
3 11 (0.59%) Team Foundation Server
4 10 (0.53%) MSI
5 9 (0.48%) Atlassian Bamboo
6 8 (0.43%) Git (software)
7 6 (0.32%) Jenkins
8 5 (0.27%) Bitbucket
9 3 (0.16%) Hudson
9 3 (0.16%) Subversion
9 3 (0.16%) Visual Studio Team System
10 2 (0.11%) Maven
11 1 (0.053%) Cucumber
11 1 (0.053%) Eclipse
11 1 (0.053%) InstallShield
11 1 (0.053%) LoadRunner
11 1 (0.053%) Selenium
11 1 (0.053%) TortoiseSVN
11 1 (0.053%) WebDriver
11 1 (0.053%) WinDbg
General
1 351 (18.74%) Finance
2 67 (3.58%) Banking
3 57 (3.04%) Retail
4 56 (2.99%) Law
5 51 (2.72%) Telecoms
6 39 (2.08%) Manufacturing
7 33 (1.76%) Marketing
8 21 (1.12%) Legal
8 21 (1.12%) Publishing
9 18 (0.96%) Back Office
10 17 (0.91%) Billing
11 16 (0.85%) Games
11 16 (0.85%) Investment Banking
12 15 (0.80%) Financial Institution
13 13 (0.69%) Advertising
13 13 (0.69%) Local Government
14 11 (0.59%) French Language
15 10 (0.53%) Electronics
16 6 (0.32%) Aerospace
17 5 (0.27%) Front Office
Job Titles
1 455 (24.29%) Analyst
2 233 (12.44%) Service Analyst
3 232 (12.39%) Service Manager
4 204 (10.89%) Consultant
5 163 (8.70%) Service Desk Analyst
6 162 (8.65%) IT Manager
7 122 (6.51%) Support Analyst
8 109 (5.82%) Architect
9 98 (5.23%) Delivery Manager
10 94 (5.02%) IT Analyst
10 94 (5.02%) Support Engineer
11 87 (4.64%) IT Support
12 83 (4.43%) IT Services Manager
13 77 (4.11%) Services Delivery Manager
14 73 (3.90%) ServiceNow Consultant
15 72 (3.84%) Developer
15 72 (3.84%) Technical Consultant
16 58 (3.10%) Infrastructure Engineer
17 56 (2.99%) 2nd Line Support
18 51 (2.72%) IT Support Analyst
Libraries, Frameworks & Software Standards
1 121 (6.46%) HTML
2 112 (5.98%) CSS
3 88 (4.70%) XML
4 82 (4.38%) AngularJS
5 66 (3.52%) Web Services
6 51 (2.72%) .NET
7 31 (1.66%) HTML5
8 21 (1.12%) REST
9 19 (1.01%) SOAP
10 17 (0.91%) Middleware
11 14 (0.75%) Ajax
11 14 (0.75%) Node.js
12 13 (0.69%) LDAP
12 13 (0.69%) SAML
13 10 (0.53%) ASP.NET
13 10 (0.53%) RabbitMQ
14 8 (0.43%) J2EE
15 7 (0.37%) ASP.NET MVC
15 7 (0.37%) ASP.NET Web API
15 7 (0.37%) CSS3
Miscellaneous
1 189 (10.09%) Analytical Skills
2 122 (6.51%) Management Information System
3 119 (6.35%) Data Centre
4 94 (5.02%) Self-Motivation
5 79 (4.22%) CMDB
6 63 (3.36%) User Experience
7 40 (2.14%) Enterprise Software
8 37 (1.98%) Virtual Team
9 34 (1.82%) Public Cloud
10 32 (1.71%) NHS
11 25 (1.33%) Driving Licence
12 23 (1.23%) Replication
13 19 (1.01%) Hybrid Cloud
14 18 (0.96%) Video Conferencing
15 15 (0.80%) Greenfield Project
16 14 (0.75%) Blackberry
17 13 (0.69%) PMI
18 11 (0.59%) Social Media
19 10 (0.53%) Clustering
19 10 (0.53%) Linux Command Line
Operating Systems
1 508 (27.12%) Windows
2 167 (8.92%) Windows Server
3 161 (8.60%) Windows 7
4 140 (7.47%) Windows 10
5 114 (6.09%) Linux
6 84 (4.48%) Windows Server 2008
7 70 (3.74%) Windows Server 2012
8 51 (2.72%) Unix
9 30 (1.60%) Windows 8
10 29 (1.55%) Red Hat Enterprise Linux
11 22 (1.17%) Apple iOS
12 17 (0.91%) Android
13 15 (0.80%) Mac OS
14 13 (0.69%) CentOS
15 12 (0.64%) Windows Server 2003
16 11 (0.59%) Windows XP
17 8 (0.43%) AIX
17 8 (0.43%) Windows 2000
18 7 (0.37%) HPUX
19 5 (0.27%) Mac OS X
Processes & Methodologies
1 1,222 (65.24%) ITIL
2 1,148 (61.29%) Service Management
3 435 (23.22%) Service Delivery
4 306 (16.34%) Agile Software Development
4 306 (16.34%) Problem-Solving
5 255 (13.61%) Incident Management
6 229 (12.23%) ITIL V3
7 214 (11.43%) Change Management
8 206 (11.00%) Project Management
9 205 (10.95%) Stakeholder Management
10 189 (10.09%) Problem Management
11 142 (7.58%) Continuous Improvement
11 142 (7.58%) Mentoring
12 138 (7.37%) Coaching
13 121 (6.46%) Information Security
14 117 (6.25%) Disaster Recovery
14 117 (6.25%) Presales
15 116 (6.19%) Data Protection
16 111 (5.93%) Asset Management
17 110 (5.87%) Business Intelligence
Programming Languages
1 164 (8.76%) SQL
2 146 (7.79%) JavaScript
3 74 (3.95%) PowerShell
4 44 (2.35%) Python
5 40 (2.14%) Java
6 37 (1.98%) C#
7 20 (1.07%) PL/SQL
8 17 (0.91%) Bash Shell
9 16 (0.85%) T-SQL
10 15 (0.80%) C
11 13 (0.69%) Perl
12 9 (0.48%) U-SQL
13 8 (0.43%) VBScript
14 6 (0.32%) C++
15 2 (0.11%) ABAP
15 2 (0.11%) Bourne shell
15 2 (0.11%) Korn
15 2 (0.11%) Shell Script
16 1 (0.053%) BeanShell
16 1 (0.053%) R
Qualifications
1 185 (9.88%) Degree
2 175 (9.34%) Security Cleared
3 114 (6.09%) SC Cleared
4 112 (5.98%) ITIL Certification
5 107 (5.71%) Microsoft Certification
6 69 (3.68%) Cisco Certification
7 64 (3.42%) ITIL Foundation Certificate
8 63 (3.36%) ISEB
9 62 (3.31%) Computer Science Degree
10 61 (3.26%) MCSA
11 53 (2.83%) DV Cleared
12 43 (2.30%) CCNA
13 41 (2.19%) MCP
14 38 (2.03%) MCSE
15 31 (1.66%) CCNP
16 27 (1.44%) A+ Certification
17 26 (1.39%) CISSP
18 25 (1.33%) VMware Certified Professional (VCP)
19 20 (1.07%) CCSA
20 19 (1.01%) PMI Certification
Quality Assurance & Compliance
1 319 (17.03%) SLA
2 115 (6.14%) GDPR
3 36 (1.92%) ISO/IEC 27001
4 33 (1.76%) QA
5 30 (1.60%) PMO
6 23 (1.23%) ISO/IEC 20000
7 20 (1.07%) COBIT
8 16 (0.85%) PCI DSS
9 11 (0.59%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
10 8 (0.43%) Data Quality
10 8 (0.43%) ISO 9001
11 5 (0.27%) PSD2
12 3 (0.16%) Sarbanes-Oxley
12 3 (0.16%) SEPA
12 3 (0.16%) TARGET2
13 2 (0.11%) BS25999
13 2 (0.11%) Cyber Essentials
13 2 (0.11%) ISO 22301
14 1 (0.053%) Cyber Essentials PLUS
System Software
1 345 (18.42%) Active Directory
2 159 (8.49%) VMware Infrastructure
3 72 (3.84%) Hyper-V
4 28 (1.49%) XenApp
5 27 (1.44%) Virtual Desktop
6 25 (1.33%) Microsoft App-V
7 18 (0.96%) XenDesktop
8 15 (0.80%) Docker
8 15 (0.80%) Firmware
9 14 (0.75%) VMware ESXi
10 13 (0.69%) vSphere
11 10 (0.53%) VMware Server
12 7 (0.37%) Virtual Machines
13 6 (0.32%) BitLocker
13 6 (0.32%) Terminal Services
13 6 (0.32%) Virtual Servers
14 4 (0.21%) vCloud
14 4 (0.21%) VMware NSX
14 4 (0.21%) VMware Workstation
14 4 (0.21%) XenServer
Systems Management
1 116 (6.19%) SCCM
2 31 (1.66%) Ansible
3 22 (1.17%) Single Sign-On
3 22 (1.17%) Terraform
4 18 (0.96%) AirWatch
5 17 (0.91%) Puppet
5 17 (0.91%) WSUS
6 15 (0.80%) Microsoft Intune
7 14 (0.75%) Opscode Chef
8 12 (0.64%) SCOM
9 11 (0.59%) Jamf Pro
10 10 (0.53%) Kubernetes
10 10 (0.53%) vRealize
11 9 (0.48%) Mesos
11 9 (0.48%) rkt
12 8 (0.43%) Forefront Identity Manager
12 8 (0.43%) Microsoft Data Protection Manager
12 8 (0.43%) SCDPM
13 7 (0.37%) Control-M
13 7 (0.37%) IBM BigFix
Vendors
1 442 (23.60%) Microsoft
2 404 (21.57%) ServiceNow
3 172 (9.18%) VMware
4 165 (8.81%) Remedy
5 134 (7.15%) Cisco
6 116 (6.19%) Citrix
7 80 (4.27%) BMC
8 78 (4.16%) HP
9 59 (3.15%) Oracle
10 54 (2.88%) IBM
11 44 (2.35%) Red Hat
12 43 (2.30%) SAP
13 41 (2.19%) NetApp
14 36 (1.92%) Google
15 34 (1.82%) Juniper
16 32 (1.71%) Ivanti
17 28 (1.49%) Sony
18 25 (1.33%) Apple
18 25 (1.33%) Dynatrace
19 24 (1.28%) EMC