Period
to 24 February 2020

The following table provides summary statistics for permanent job vacancies with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 24 February 2020 with a comparison to the same period in the previous 2 years.

IT Service Management (ITSM)
UK
6 months to
24 Feb 2020
Same period 2019 Same period 2018
Rank 252 270 292
Rank change year-on-year +18 +22 +47
Permanent jobs citing ITSM 1,561 1,883 1,983
As % of all permanent IT jobs advertised in the UK 1.27% 1.26% 1.13%
As % of the Processes & Methodologies category 1.38% 1.37% 1.23%
Number of salaries quoted 1,205 1,339 1,345
UK median annual salary £46,500 £47,500 £50,000
Median salary % change year-on-year -2.11% -5.00% +5.26%
10th Percentile £25,248 £24,500 £25,750
90th Percentile £80,000 £77,500 £75,000
UK excluding London median annual salary £40,000 £42,500 £42,500
% change year-on-year -5.88% - -5.56%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 112,773 137,575 161,519
As % of all permanent IT jobs advertised in the UK 91.90% 92.23% 92.20%
Number of salaries quoted 89,440 108,618 131,539
UK median annual salary £53,500 £52,500 £50,000
Median salary % change year-on-year +1.90% +5.00% +5.26%
10th Percentile £30,947 £30,000 £28,750
90th Percentile £88,750 £85,000 £80,000
UK excluding London median annual salary £47,500 £45,000 £45,000
% change year-on-year +5.56% - +5.88%

ITSM
Job Vacancy Trend

Job postings citing ITSM as a percentage of all IT jobs advertised.

Job vacancy trend for ITSM in the UK

ITSM
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM.

Salary trend for ITSM in the UK

ITSM
Salary Histogram

The salary distribution of IT jobs citing ITSM over the 6 months to 24 February 2020.

Salary histogram for ITSM in the UK

ITSM
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the UK over the 6 months to 24 February 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +19 1,444 £50,000 +7.53% 180
UK excluding London +30 963 £40,000 -5.88% 148
London 0 548 £65,000 +18.18% 47
South East +16 319 £45,000 - 32
North of England +31 232 £37,061 -3.11% 29
Midlands -22 166 £50,000 +11.11% 31
West Midlands -34 118 £52,500 +14.13% 20
South West +51 117 £31,500 -10.00% 21
Yorkshire +32 107 £37,281 +12.97% 10
North West +27 83 £37,061 -15.10% 14
East of England +25 67 £36,750 -22.63% 20
East Midlands +17 47 £45,000 +20.00% 11
North East +12 42 £37,000 -7.50% 5
Scotland +30 35 £45,500 -1.09% 8
Wales +2 30 £31,500 -38.54% 7
Northern Ireland - 10 £28,000 -

For the 6 months to 24 February 2020, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for ITSM.

1 957 (61.31%) Service Management
2 947 (60.67%) ITIL
3 421 (26.97%) Microsoft
4 406 (26.01%) ServiceNow
5 399 (25.56%) Windows
6 319 (20.44%) Agile Software Development
7 303 (19.41%) Service Delivery
8 302 (19.35%) Active Directory
9 281 (18.00%) Office 365
10 258 (16.53%) Finance
11 240 (15.37%) SLA
12 195 (12.49%) Problem-Solving
13 193 (12.36%) Project Management
14 188 (12.04%) Microsoft Office
15 175 (11.21%) Azure
16 169 (10.83%) DevOps
16 169 (10.83%) Change Management
17 166 (10.63%) ITIL V3
18 155 (9.93%) ITIL Certification
19 153 (9.80%) Analytical Skills
20 151 (9.67%) Windows 10
21 138 (8.84%) Stakeholder Management
22 133 (8.52%) Incident Management
23 118 (7.56%) SQL
24 117 (7.50%) VMware
25 116 (7.43%) JavaScript
26 115 (7.37%) Security Cleared
27 114 (7.30%) LAN
28 113 (7.24%) Degree
29 112 (7.17%) Windows 7

ITSM
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 66 (4.23%) SharePoint
2 59 (3.78%) MS Exchange
3 41 (2.63%) Skype for Business
4 39 (2.50%) Confluence
5 31 (1.99%) CMS
6 12 (0.77%) Exchange Server 2007
7 10 (0.64%) Exchange Server 2013
8 9 (0.58%) IIS
9 7 (0.45%) Oracle Workflow
9 7 (0.45%) SAS
10 4 (0.26%) Elasticsearch
11 3 (0.19%) ArcGIS
11 3 (0.19%) Blackberry Enterprise Server
11 3 (0.19%) IBM Notes
11 3 (0.19%) OpenStack
12 2 (0.13%) Apache Spark
13 1 (0.064%) Apache
13 1 (0.064%) Tomcat
13 1 (0.064%) WebSphere
Applications
1 188 (12.04%) Microsoft Office
2 45 (2.88%) Microsoft Excel
3 29 (1.86%) Microsoft PowerPoint
4 8 (0.51%) Microsoft Project
5 7 (0.45%) MS Visio
6 2 (0.13%) Acrobat
7 1 (0.064%) Adobe Creative Suite
7 1 (0.064%) Adobe Illustrator
7 1 (0.064%) InDesign
7 1 (0.064%) Photoshop
7 1 (0.064%) Spreadsheet
7 1 (0.064%) SPSS
Business Applications
1 105 (6.73%) Remedy ITSM
2 19 (1.22%) assyst
3 18 (1.15%) Dynamics CRM
4 7 (0.45%) Remedy AR System
5 5 (0.32%) Sage X3
6 4 (0.26%) SAP S/4HANA
7 3 (0.19%) SAP Hybris
8 2 (0.13%) CSG Singleview
8 2 (0.13%) SAP ERP
8 2 (0.13%) thinkFolio
9 1 (0.064%) Eikon
9 1 (0.064%) Line 500
9 1 (0.064%) Oracle Applications
9 1 (0.064%) Sage 200
9 1 (0.064%) Sage 50
9 1 (0.064%) SAP R/3
9 1 (0.064%) SAP SD
Cloud Services
1 281 (18.00%) Office 365
2 175 (11.21%) Azure
3 105 (6.73%) AWS
4 89 (5.70%) SaaS
5 30 (1.92%) PaaS
6 29 (1.86%) IaaS
7 25 (1.60%) Azure Active Directory
8 23 (1.47%) OneDrive
9 20 (1.28%) Mimecast
10 18 (1.15%) GCP
11 15 (0.96%) Dynamics 365
12 14 (0.90%) Cloud Computing
13 9 (0.58%) Salesforce Service Cloud
14 6 (0.38%) GitHub
15 5 (0.32%) Power Platform
16 4 (0.26%) Tricentis Tosca
16 4 (0.26%) WhatsApp
17 3 (0.19%) AWS CloudFormation
17 3 (0.19%) AWS Lambda
17 3 (0.19%) Serverless
Communications & Networking
1 114 (7.30%) LAN
2 100 (6.41%) WAN
3 78 (5.00%) DNS
4 65 (4.16%) DHCP
4 65 (4.16%) Firewall
5 58 (3.72%) TCP/IP
6 48 (3.07%) Skype
7 44 (2.82%) VPN
8 37 (2.37%) Wireless
9 25 (1.60%) SAN
10 24 (1.54%) Internet
11 23 (1.47%) VoIP
12 20 (1.28%) Remote Desktop
13 18 (1.15%) SSL
14 16 (1.02%) Network Security
15 15 (0.96%) Intranet
15 15 (0.96%) MPLS
15 15 (0.96%) VLAN
16 13 (0.83%) Broadband
17 12 (0.77%) DSL
Database & Business Intelligence
1 44 (2.82%) SQL Server
2 23 (1.47%) Big Data
3 19 (1.22%) Data Warehouse
4 13 (0.83%) GIS
5 11 (0.70%) NoSQL
5 11 (0.70%) Oracle Database
5 11 (0.70%) SQL Server Reporting Services
6 9 (0.58%) Crystal Reports
7 8 (0.51%) Amazon RDS
7 8 (0.51%) BusinessObjects
8 7 (0.45%) Data Mining
8 7 (0.45%) DB2
8 7 (0.45%) MySQL
8 7 (0.45%) Relational Database
9 5 (0.32%) Informix
9 5 (0.32%) Power BI
10 4 (0.26%) Hadoop
10 4 (0.26%) SAP HANA
11 3 (0.19%) SQL Server Analysis Services
11 3 (0.19%) Sybase ASE
Development Applications
1 103 (6.60%) JIRA
2 33 (2.11%) Git (software)
3 24 (1.54%) Jenkins
4 17 (1.09%) Selenium
5 13 (0.83%) Subversion
6 11 (0.70%) WebDriver
7 9 (0.58%) Bitbucket
7 9 (0.58%) JUnit
7 9 (0.58%) SonarQube
8 8 (0.51%) Jasmine
8 8 (0.51%) Mocha
8 8 (0.51%) ReSharper
9 7 (0.45%) Atlassian Bamboo
10 6 (0.38%) MSI
10 6 (0.38%) Team Foundation Server
11 5 (0.32%) InstallShield
11 5 (0.32%) webpack
12 4 (0.26%) Octopus Deploy
12 4 (0.26%) VersionOne
12 4 (0.26%) WinDbg
General
1 258 (16.53%) Finance
2 86 (5.51%) Retail
3 61 (3.91%) Telecoms
4 54 (3.46%) Public Sector
5 43 (2.75%) Banking
6 26 (1.67%) Law
7 25 (1.60%) Pharmaceutical
8 24 (1.54%) Legal
9 22 (1.41%) Manufacturing
10 17 (1.09%) Financial Institution
11 15 (0.96%) Marketing
12 13 (0.83%) Electronics
13 12 (0.77%) Local Government
14 10 (0.64%) Front Office
15 9 (0.58%) Aerospace
16 7 (0.45%) Publishing
17 6 (0.38%) Advertising
17 6 (0.38%) Billing
18 5 (0.32%) Back Office
19 4 (0.26%) Automotive
Job Titles
1 276 (17.68%) Analyst
2 188 (12.04%) Service Manager
3 154 (9.87%) Service Analyst
4 149 (9.55%) IT Manager
5 120 (7.69%) Consultant
6 117 (7.50%) Architect
7 107 (6.85%) Support Engineer
8 106 (6.79%) Developer
9 94 (6.02%) Service Desk Analyst
10 90 (5.77%) ServiceNow Developer
11 85 (5.45%) IT Services Manager
12 80 (5.12%) Support Analyst
13 64 (4.10%) Delivery Manager
14 62 (3.97%) IT Support
15 59 (3.78%) Desktop Support
16 53 (3.40%) ServiceNow Consultant
17 52 (3.33%) Service Delivery Manager
18 46 (2.95%) 2nd Line Support
18 46 (2.95%) Head of IT
19 42 (2.69%) Desktop Engineer
Libraries, Frameworks & Software Standards
1 71 (4.55%) Web Services
2 62 (3.97%) HTML
3 54 (3.46%) CSS
4 49 (3.14%) XML
5 41 (2.63%) Ajax
6 37 (2.37%) AngularJS
7 36 (2.31%) SOAP
8 35 (2.24%) LDAP
9 30 (1.92%) REST
10 18 (1.15%) .NET
11 17 (1.09%) Twitter Bootstrap
12 10 (0.64%) .NET Core
13 9 (0.58%) HTML5
13 9 (0.58%) JDBC
13 9 (0.58%) ODBC
13 9 (0.58%) SAML
14 8 (0.51%) .NET Framework
14 8 (0.51%) Node.js
15 7 (0.45%) Software Packaging
16 6 (0.38%) Middleware
Miscellaneous
1 153 (9.80%) Analytical Skills
2 112 (7.17%) Management Information System
3 82 (5.25%) Data Centre
4 67 (4.29%) CMDB
5 62 (3.97%) Self-Motivation
6 29 (1.86%) Public Cloud
6 29 (1.86%) Video Conferencing
7 26 (1.67%) User Experience
8 25 (1.60%) Hybrid Cloud
9 17 (1.09%) Virtual Team
10 16 (1.02%) Enterprise Software
10 16 (1.02%) Private Cloud
11 14 (0.90%) Smartphone
12 13 (0.83%) e-Learning
13 10 (0.64%) Foreign Exchange (FX)
14 9 (0.58%) Client/Server
15 8 (0.51%) BYOD
15 8 (0.51%) Clustering
15 8 (0.51%) Data Protection Act
15 8 (0.51%) NHS
Operating Systems
1 399 (25.56%) Windows
2 151 (9.67%) Windows 10
3 112 (7.17%) Windows 7
4 98 (6.28%) Windows Server
5 66 (4.23%) Linux
6 43 (2.75%) Windows Server 2008
7 36 (2.31%) Android
7 36 (2.31%) Windows Server 2012
8 22 (1.41%) Unix
9 21 (1.35%) Apple iOS
10 18 (1.15%) Windows 8
11 17 (1.09%) Mac OS
12 12 (0.77%) Mac OS X
13 11 (0.70%) CentOS
14 8 (0.51%) Red Hat Enterprise Linux
15 5 (0.32%) VMS
16 4 (0.26%) Windows Server 2003
17 3 (0.19%) AIX
17 3 (0.19%) Debian
17 3 (0.19%) Ubuntu
Processes & Methodologies
1 957 (61.31%) Service Management
2 947 (60.67%) ITIL
3 319 (20.44%) Agile Software Development
4 303 (19.41%) Service Delivery
5 195 (12.49%) Problem-Solving
6 193 (12.36%) Project Management
7 169 (10.83%) Change Management
7 169 (10.83%) DevOps
8 166 (10.63%) ITIL V3
9 138 (8.84%) Stakeholder Management
10 133 (8.52%) Incident Management
11 104 (6.66%) Problem Management
12 103 (6.60%) Continuous Improvement
13 99 (6.34%) Workflow
14 93 (5.96%) Project Delivery
15 86 (5.51%) Information Security
16 82 (5.25%) Disaster Recovery
17 79 (5.06%) Mentoring
18 76 (4.87%) Service Design
19 72 (4.61%) Waterfall
Programming Languages
1 118 (7.56%) SQL
2 116 (7.43%) JavaScript
3 91 (5.83%) PowerShell
4 42 (2.69%) Python
5 40 (2.56%) Java
6 18 (1.15%) C#
7 17 (1.09%) C
8 11 (0.70%) Bash Shell
8 11 (0.70%) PL/SQL
8 11 (0.70%) VB
9 10 (0.64%) PHP
10 8 (0.51%) VBScript
11 6 (0.38%) C++
11 6 (0.38%) Perl
11 6 (0.38%) T-SQL
12 4 (0.26%) ABAP
12 4 (0.26%) VBA
13 3 (0.19%) Lingo
13 3 (0.19%) TypeScript
14 2 (0.13%) Ruby
Qualifications
1 155 (9.93%) ITIL Certification
2 115 (7.37%) Security Cleared
3 113 (7.24%) Degree
4 80 (5.12%) SC Cleared
5 53 (3.40%) Microsoft Certification
6 38 (2.43%) ITIL Foundation Certificate
7 36 (2.31%) Cisco Certification
8 27 (1.73%) MCSA
9 25 (1.60%) CCNA
10 23 (1.47%) MCP
11 20 (1.28%) MCSE
12 19 (1.22%) Computer Science Degree
13 15 (0.96%) A+ Certification
14 12 (0.77%) CCNP
15 10 (0.64%) PMI Certification
15 10 (0.64%) SANS
16 9 (0.58%) CISSP
17 8 (0.51%) CIPD
17 8 (0.51%) DV Cleared
17 8 (0.51%) PRINCE2 Certification
Quality Assurance & Compliance
1 240 (15.37%) SLA
2 67 (4.29%) QA
3 34 (2.18%) ISO/IEC 27001
4 28 (1.79%) ISO/IEC 20000
5 27 (1.73%) COBIT
5 27 (1.73%) PMO
6 26 (1.67%) GDPR
7 22 (1.41%) Data Quality
8 14 (0.90%) PCI DSS
9 11 (0.70%) NIST
10 10 (0.64%) Sarbanes-Oxley
11 6 (0.38%) ISO 9001
12 5 (0.32%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
12 5 (0.32%) PMBOK
13 4 (0.26%) Cyber Essentials
13 4 (0.26%) GPG13
14 3 (0.19%) Solvency II
15 2 (0.13%) ITGC
16 1 (0.064%) ISO 22301
16 1 (0.064%) NIST 800
System Software
1 302 (19.35%) Active Directory
2 87 (5.57%) VMware Infrastructure
3 30 (1.92%) Terminal Services
4 27 (1.73%) Hyper-V
5 25 (1.60%) Docker
6 15 (0.96%) VMware ESXi
7 13 (0.83%) Virtual Machines
8 12 (0.77%) vCloud
8 12 (0.77%) VMware Workstation
9 10 (0.64%) vSphere
9 10 (0.64%) XenApp
10 6 (0.38%) Firmware
11 5 (0.32%) BitLocker
11 5 (0.32%) Terminal Server
12 4 (0.26%) Microsoft App-V
12 4 (0.26%) Virtual Desktop
13 3 (0.19%) ISA Server
13 3 (0.19%) KVM
13 3 (0.19%) Virtual Servers
14 2 (0.13%) Snort
Systems Management
1 109 (6.98%) SCCM
2 30 (1.92%) Terraform
3 27 (1.73%) Microsoft Intune
4 22 (1.41%) WSUS
5 21 (1.35%) Ansible
6 20 (1.28%) Puppet
7 19 (1.22%) Single Sign-On
7 19 (1.22%) Tivoli
8 18 (1.15%) Opscode Chef
8 18 (1.15%) vCenter Server
9 14 (0.90%) SCOM
10 13 (0.83%) Kubernetes
11 9 (0.58%) Jamf Pro
12 6 (0.38%) Cisco Prime
12 6 (0.38%) Perfmon
13 5 (0.32%) Nagios
13 5 (0.32%) NetBackup
14 4 (0.26%) AppManager
14 4 (0.26%) MIMEsweeper
14 4 (0.26%) Nessus
Vendors
1 421 (26.97%) Microsoft
2 406 (26.01%) ServiceNow
3 117 (7.50%) VMware
4 105 (6.73%) Remedy
5 84 (5.38%) Cisco
6 62 (3.97%) Citrix
7 50 (3.20%) Oracle
8 46 (2.95%) HP
9 45 (2.88%) SAP
10 44 (2.82%) Apple
11 37 (2.37%) Salesforce.com
12 34 (2.18%) IBM
13 30 (1.92%) BMC
14 27 (1.73%) SolarWinds
15 23 (1.47%) Dynatrace
16 16 (1.02%) Meraki
17 14 (0.90%) Dell
18 12 (0.77%) Adobe
18 12 (0.77%) Google
18 12 (0.77%) Red Hat