Period
to 22 September 2019

The following table provides summary statistics for permanent job vacancies with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 22 September 2019 with a comparison to the same period in the previous 2 years.

IT Service Management (ITSM)
UK
6 months to
22 Sep 2019
Same period 2018 Same period 2017
Rank 244 284 346
Rank change year-on-year +40 +62 -1
Permanent jobs citing ITSM 1,921 1,962 1,691
As % of all permanent IT jobs advertised in the UK 1.38% 1.18% 0.96%
As % of the Processes & Methodologies category 1.50% 1.28% 1.04%
Number of salaries quoted 1,510 1,444 1,219
UK median annual salary £50,000 £45,000 £47,500
Median salary % change year-on-year +11.11% -5.26% +5.56%
10th Percentile £25,250 £23,000 £25,000
90th Percentile £81,250 £74,000 £75,000
UK excluding London median annual salary £45,000 £40,000 £45,000
% change year-on-year +12.50% -11.11% +2.27%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 128,133 152,793 163,107
As % of all permanent IT jobs advertised in the UK 92.11% 91.76% 92.31%
Number of salaries quoted 100,524 121,643 128,866
UK median annual salary £52,500 £50,000 £50,000
Median salary % change year-on-year +5.00% - +4.17%
10th Percentile £30,000 £29,000 £28,000
90th Percentile £86,250 £82,500 £80,000
UK excluding London median annual salary £45,000 £45,000 £42,500
% change year-on-year - +5.88% -

ITSM
Job Vacancy Trend

Job postings citing ITSM as a percentage of all IT jobs advertised.

Job vacancy trend for ITSM in the UK

ITSM
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM.

Salary trend for ITSM in the UK

ITSM
Salary Histogram

The salary distribution of IT jobs citing ITSM over the 6 months to 22 September 2019.

Salary histogram for ITSM in the UK

ITSM
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the UK over the 6 months to 22 September 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +53 1,794 £50,000 +11.11% 202
UK excluding London +37 1,159 £45,000 +12.50% 170
London +82 680 £60,000 +20.00% 52
South East +1 366 £50,000 +5.26% 49
North of England -6 282 £45,000 +12.50% 39
Midlands +18 251 £46,000 +47.20% 30
West Midlands +22 174 £46,000 +53.33% 24
North West +41 154 £50,000 +12.80% 19
South West +21 110 £43,750 +9.38% 21
Yorkshire -32 101 £40,500 +22.73% 15
East of England +95 99 £29,000 -25.64% 11
East Midlands +26 77 £45,000 +40.63% 6
Scotland -25 37 £47,500 +64.37% 10
North East +11 27 £50,500 +15.69% 5
Wales +2 23 £36,500 -25.57% 7
Northern Ireland -1 7 £22,000 -32.31% 3

For the 6 months to 22 September 2019, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for ITSM.

1 1,213 (63.14%) ITIL
2 1,188 (61.84%) Service Management
3 510 (26.55%) ServiceNow
4 452 (23.53%) Microsoft
5 445 (23.17%) Windows
6 403 (20.98%) Service Delivery
7 358 (18.64%) Finance
8 323 (16.81%) Active Directory
9 322 (16.76%) Agile Software Development
10 286 (14.89%) Change Management
11 273 (14.21%) Problem-Solving
12 255 (13.27%) SLA
13 238 (12.39%) Incident Management
14 234 (12.18%) Problem Management
15 225 (11.71%) Microsoft Office
16 203 (10.57%) Analytical Skills
17 202 (10.52%) Office 365
18 196 (10.20%) ITIL Certification
19 193 (10.05%) Continuous Improvement
20 189 (9.84%) Windows 10
21 183 (9.53%) Degree
22 176 (9.16%) Mentoring
23 172 (8.95%) Project Management
24 164 (8.54%) ITIL V3
25 159 (8.28%) Stakeholder Management
26 155 (8.07%) Azure
27 154 (8.02%) Windows 7
28 146 (7.60%) SCCM
29 144 (7.50%) DevOps
30 140 (7.29%) Coaching

ITSM
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 63 (3.28%) MS Exchange
2 46 (2.39%) Skype for Business
3 44 (2.29%) SharePoint
4 18 (0.94%) IIS
5 17 (0.88%) Confluence
6 14 (0.73%) IBM Notes
7 13 (0.68%) CMS
7 13 (0.68%) Exchange Server 2013
8 12 (0.62%) Oracle Workflow
9 10 (0.52%) Apache
9 10 (0.52%) CICS
10 6 (0.31%) Elasticsearch
11 5 (0.26%) Adobe Experience Manager
11 5 (0.26%) Mule
11 5 (0.26%) Mule ESB
11 5 (0.26%) Oracle SOA Suite
12 4 (0.21%) Apache Synapse
12 4 (0.21%) Exchange Server 2007
12 4 (0.21%) JBoss
13 3 (0.16%) Tomcat
Applications
1 225 (11.71%) Microsoft Office
2 101 (5.26%) Microsoft Excel
3 59 (3.07%) Microsoft PowerPoint
4 31 (1.61%) Microsoft Project
5 22 (1.15%) MS Visio
6 14 (0.73%) Acrobat
7 9 (0.47%) Chatbot
8 6 (0.31%) CATIA
9 5 (0.26%) Spreadsheet
10 2 (0.10%) Adobe Creative Suite
10 2 (0.10%) SPSS
Business Applications
1 137 (7.13%) Remedy ITSM
2 20 (1.04%) Dynamics CRM
3 11 (0.57%) Carpe Diem
3 11 (0.57%) Elite 3E
4 7 (0.36%) Unit4 Business World
5 6 (0.31%) Remedy AR System
6 5 (0.26%) Maximo
6 5 (0.26%) Oracle ERP
7 4 (0.21%) SAP SD
8 3 (0.16%) Eloqua
8 3 (0.16%) Line 500
8 3 (0.16%) Sage X3
8 3 (0.16%) SAP R/3
9 2 (0.10%) SAP ERP
10 1 (0.052%) assyst
10 1 (0.052%) Oracle Applications
10 1 (0.052%) SAP CO
10 1 (0.052%) SAP FI
10 1 (0.052%) SAP FI/CO
10 1 (0.052%) SAP S/4HANA
Cloud Services
1 202 (10.52%) Office 365
2 155 (8.07%) Azure
3 93 (4.84%) AWS
4 91 (4.74%) SaaS
5 38 (1.98%) PaaS
6 33 (1.72%) Power Platform
7 31 (1.61%) Dynamics 365
8 30 (1.56%) IaaS
9 23 (1.20%) OneDrive
10 20 (1.04%) Azure Active Directory
11 17 (0.88%) Cloud Computing
11 17 (0.88%) Mimecast
12 8 (0.42%) GCP
13 6 (0.31%) Apigee
13 6 (0.31%) Azure Data Factory
13 6 (0.31%) PowerApps
13 6 (0.31%) Rackspace Cloud
14 5 (0.26%) G Suite
14 5 (0.26%) Kong
15 4 (0.21%) Microsoft Flow
Communications & Networking
1 103 (5.36%) WAN
2 93 (4.84%) Firewall
3 84 (4.37%) LAN
4 72 (3.75%) DNS
5 70 (3.64%) VPN
6 65 (3.38%) DHCP
7 61 (3.18%) Skype
8 41 (2.13%) Internet
9 39 (2.03%) Network Security
9 39 (2.03%) VoIP
10 30 (1.56%) TCP/IP
11 28 (1.46%) Intranet
12 27 (1.41%) Broadband
12 27 (1.41%) Wireless
13 25 (1.30%) SAN
13 25 (1.30%) VLAN
14 24 (1.25%) IP Telephony
15 22 (1.15%) Wi-Fi
16 21 (1.09%) MPLS
16 21 (1.09%) Remote Desktop
Database & Business Intelligence
1 79 (4.11%) SQL Server
2 30 (1.56%) Power BI
3 27 (1.41%) MySQL
4 25 (1.30%) DB2
5 18 (0.94%) Data Warehouse
5 18 (0.94%) MongoDB
6 16 (0.83%) Relational Database
6 16 (0.83%) SQL Server Reporting Services
7 15 (0.78%) Oracle Reports
8 13 (0.68%) OLAP
8 13 (0.68%) SQL Server Integration Services
9 12 (0.62%) BusinessObjects
10 11 (0.57%) NoSQL
11 10 (0.52%) Oracle Database
12 9 (0.47%) BusinessObjects Web Intelligence
12 9 (0.47%) SQL Server Analysis Services
13 8 (0.42%) GIS
13 8 (0.42%) PostgreSQL
13 8 (0.42%) SQL Server 2012
13 8 (0.42%) SQL Server 2014
Development Applications
1 78 (4.06%) JIRA
2 18 (0.94%) MSI
3 14 (0.73%) Jenkins
4 11 (0.57%) Git (software)
5 10 (0.52%) Team Foundation Server
6 7 (0.36%) Hudson
7 6 (0.31%) Visual Studio
8 5 (0.26%) Atlassian Bamboo
8 5 (0.26%) TeamCity
9 4 (0.21%) CircleCI
9 4 (0.21%) LINQPad
10 3 (0.16%) Octopus Deploy
11 2 (0.10%) Bitbucket
11 2 (0.10%) InstallShield
11 2 (0.10%) Jasmine
11 2 (0.10%) Mocha
11 2 (0.10%) Visual Studio Team System
11 2 (0.10%) WinDbg
12 1 (0.052%) WebSpeed
General
1 358 (18.64%) Finance
2 103 (5.36%) Public Sector
3 75 (3.90%) Retail
4 72 (3.75%) Telecoms
5 54 (2.81%) Law
6 49 (2.55%) Legal
7 48 (2.50%) Banking
8 46 (2.39%) Marketing
9 36 (1.87%) Manufacturing
10 26 (1.35%) Pharmaceutical
11 25 (1.30%) Back Office
12 16 (0.83%) Advertising
12 16 (0.83%) Automotive
12 16 (0.83%) Electronics
12 16 (0.83%) Financial Institution
13 12 (0.62%) Games
14 11 (0.57%) Publishing
15 10 (0.52%) Local Government
16 9 (0.47%) Billing
17 5 (0.26%) Police
Job Titles
1 362 (18.84%) Analyst
2 222 (11.56%) Consultant
3 217 (11.30%) Service Manager
4 162 (8.43%) IT Manager
5 161 (8.38%) Service Analyst
6 133 (6.92%) Support Engineer
7 119 (6.19%) Service Desk Analyst
8 116 (6.04%) Architect
9 105 (5.47%) Support Analyst
10 102 (5.31%) Developer
11 96 (5.00%) Delivery Manager
12 89 (4.63%) IT Services Manager
13 88 (4.58%) ServiceNow Consultant
14 87 (4.53%) Technical Consultant
15 80 (4.16%) Service Delivery Manager
16 65 (3.38%) IT Analyst
16 65 (3.38%) IT Support
17 63 (3.28%) Applications Support
18 54 (2.81%) ServiceNow Developer
19 53 (2.76%) Head of IT
Libraries, Frameworks & Software Standards
1 89 (4.63%) HTML
2 85 (4.42%) CSS
3 79 (4.11%) Web Services
4 48 (2.50%) XML
5 38 (1.98%) AngularJS
6 25 (1.30%) SOAP
7 20 (1.04%) LDAP
7 20 (1.04%) REST
8 19 (0.99%) .NET
9 16 (0.83%) HTML5
9 16 (0.83%) Middleware
10 15 (0.78%) RESTful
11 10 (0.52%) ASP.NET
12 8 (0.42%) MDX
13 7 (0.36%) JSON
14 6 (0.31%) RabbitMQ
14 6 (0.31%) SAML
15 5 (0.26%) Ajax
16 4 (0.21%) LINQ
16 4 (0.21%) Twitter Bootstrap
Miscellaneous
1 203 (10.57%) Analytical Skills
2 140 (7.29%) Management Information System
3 108 (5.62%) User Experience
4 90 (4.69%) CMDB
5 85 (4.42%) Data Centre
6 76 (3.96%) Self-Motivation
7 53 (2.76%) Public Cloud
8 49 (2.55%) Virtual Team
9 43 (2.24%) Enterprise Software
10 30 (1.56%) Video Conferencing
11 21 (1.09%) Driving Licence
12 19 (0.99%) iPhone
13 18 (0.94%) Mobile App
13 18 (0.94%) Replication
14 17 (0.88%) Private Cloud
15 16 (0.83%) Mainframe
16 13 (0.68%) PDA
17 12 (0.62%) AS400
17 12 (0.62%) Hybrid Cloud
17 12 (0.62%) VLE
Operating Systems
1 445 (23.17%) Windows
2 189 (9.84%) Windows 10
3 154 (8.02%) Windows 7
4 134 (6.98%) Windows Server
5 115 (5.99%) Linux
6 68 (3.54%) Unix
7 64 (3.33%) Windows Server 2012
8 62 (3.23%) Windows Server 2008
9 53 (2.76%) Android
10 43 (2.24%) Apple iOS
11 25 (1.30%) Mac OS
11 25 (1.30%) Mac OS X
12 22 (1.15%) Red Hat Enterprise Linux
12 22 (1.15%) Windows XP
13 21 (1.09%) Windows 2000
14 19 (0.99%) CentOS
15 13 (0.68%) Windows Server 2003
16 12 (0.62%) Windows Vista
17 10 (0.52%) zOS
18 9 (0.47%) Windows 8
Processes & Methodologies
1 1,213 (63.14%) ITIL
2 1,188 (61.84%) Service Management
3 403 (20.98%) Service Delivery
4 322 (16.76%) Agile Software Development
5 286 (14.89%) Change Management
6 273 (14.21%) Problem-Solving
7 238 (12.39%) Incident Management
8 234 (12.18%) Problem Management
9 193 (10.05%) Continuous Improvement
10 176 (9.16%) Mentoring
11 172 (8.95%) Project Management
12 164 (8.54%) ITIL V3
13 159 (8.28%) Stakeholder Management
14 144 (7.50%) DevOps
15 140 (7.29%) Coaching
16 107 (5.57%) Presales
17 103 (5.36%) Analytics
17 103 (5.36%) Information Security
18 94 (4.89%) Stakeholder Engagement
19 85 (4.42%) Asset Management
Programming Languages
1 136 (7.08%) SQL
2 91 (4.74%) JavaScript
3 82 (4.27%) PowerShell
4 64 (3.33%) Java
5 33 (1.72%) Python
6 26 (1.35%) C#
7 21 (1.09%) Bash Shell
8 15 (0.78%) C
9 13 (0.68%) T-SQL
10 11 (0.57%) Ruby
11 6 (0.31%) Lingo
11 6 (0.31%) VBA
12 5 (0.26%) VB
13 4 (0.21%) PL/SQL
14 3 (0.16%) Groovy
14 3 (0.16%) Perl
14 3 (0.16%) PHP
14 3 (0.16%) VBScript
15 2 (0.10%) MATLAB
15 2 (0.10%) Shell Script
Qualifications
1 196 (10.20%) ITIL Certification
2 183 (9.53%) Degree
3 140 (7.29%) Security Cleared
4 111 (5.78%) ITIL Foundation Certificate
5 82 (4.27%) Microsoft Certification
6 81 (4.22%) Cisco Certification
7 79 (4.11%) SC Cleared
8 52 (2.71%) MCSA
9 51 (2.65%) CCNA
10 50 (2.60%) MCSE
11 48 (2.50%) MCP
12 32 (1.67%) Computer Science Degree
13 28 (1.46%) DV Cleared
14 25 (1.30%) A+ Certification
14 25 (1.30%) CCNP
15 13 (0.68%) CISM
15 13 (0.68%) CISSP
15 13 (0.68%) PRINCE2 Certification
16 10 (0.52%) JNCIP
16 10 (0.52%) PMI Certification
Quality Assurance & Compliance
1 255 (13.27%) SLA
2 65 (3.38%) QA
3 48 (2.50%) ISO/IEC 27001
4 40 (2.08%) GDPR
4 40 (2.08%) PCI DSS
5 26 (1.35%) COBIT
5 26 (1.35%) PMO
6 19 (0.99%) Sarbanes-Oxley
7 16 (0.83%) ISO 22301
8 15 (0.78%) ISO/IEC 20000
9 12 (0.62%) Cyber Essentials
10 10 (0.52%) ISO 9001
11 8 (0.42%) Cyber Essentials PLUS
12 6 (0.31%) NIST
13 5 (0.26%) Data Quality
14 3 (0.16%) Solvency II
15 2 (0.10%) ISO 31000
15 2 (0.10%) PMBOK
15 2 (0.10%) PSD2
16 1 (0.052%) GMP
System Software
1 323 (16.81%) Active Directory
2 77 (4.01%) VMware Infrastructure
3 26 (1.35%) Docker
3 26 (1.35%) Hyper-V
4 14 (0.73%) Virtual Machines
5 13 (0.68%) Microsoft App-V
5 13 (0.68%) vCloud
6 11 (0.57%) XenApp
7 10 (0.52%) Terminal Services
7 10 (0.52%) XenDesktop
8 9 (0.47%) Virtual Desktop
9 6 (0.31%) VMware ESXi
10 5 (0.26%) BitLocker
11 4 (0.21%) KVM
11 4 (0.21%) Virtual Servers
11 4 (0.21%) vSphere
12 3 (0.16%) Firmware
12 3 (0.16%) VMware Workstation
13 2 (0.10%) NLBS
13 2 (0.10%) Xen
Systems Management
1 146 (7.60%) SCCM
2 24 (1.25%) SCOM
3 22 (1.15%) Microsoft Intune
4 17 (0.88%) vCenter Server
5 16 (0.83%) Ansible
5 16 (0.83%) Kubernetes
5 16 (0.83%) Puppet
5 16 (0.83%) Systems Management Server (SMS)
5 16 (0.83%) WSUS
6 14 (0.73%) Terraform
7 12 (0.62%) Opscode Chef
8 11 (0.57%) DameWare
8 11 (0.57%) SCVMM
8 11 (0.57%) Tivoli
9 9 (0.47%) Single Sign-On
10 7 (0.36%) Jamf Pro
10 7 (0.36%) Perfmon
11 6 (0.31%) Control-M
11 6 (0.31%) Kibana
11 6 (0.31%) yum
Vendors
1 510 (26.55%) ServiceNow
2 452 (23.53%) Microsoft
3 137 (7.13%) Remedy
4 129 (6.72%) Cisco
5 114 (5.93%) Citrix
6 108 (5.62%) VMware
7 94 (4.89%) Oracle
8 80 (4.16%) BMC
9 53 (2.76%) SAP
10 51 (2.65%) HP
11 49 (2.55%) Apple
12 43 (2.24%) IBM
13 36 (1.87%) Red Hat
14 32 (1.67%) Avaya
15 31 (1.61%) iManage
16 30 (1.56%) Meraki
16 30 (1.56%) SolarWinds
16 30 (1.56%) Sony
17 28 (1.46%) Adobe
18 24 (1.25%) NetApp