Period
to 11 December 2019

The following table provides summary statistics for permanent job vacancies with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 11 December 2019 with a comparison to the same period in the previous 2 years.

IT Service Management (ITSM)
UK
6 months to
11 Dec 2019
Same period 2018 Same period 2017
Rank 243 272 314
Rank change year-on-year +29 +42 +17
Permanent jobs citing ITSM 1,749 2,004 1,912
As % of all permanent IT jobs advertised in the UK 1.31% 1.25% 1.06%
As % of the Processes & Methodologies category 1.42% 1.36% 1.15%
Number of salaries quoted 1,395 1,487 1,328
UK median annual salary £47,500 £45,000 £47,500
Median salary % change year-on-year +5.56% -5.26% +3.26%
10th Percentile £25,000 £22,650 £25,750
90th Percentile £80,000 £72,500 £73,750
UK excluding London median annual salary £43,000 £40,000 £42,500
% change year-on-year +7.50% -5.88% -3.41%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 122,812 146,926 165,749
As % of all permanent IT jobs advertised in the UK 92.04% 91.99% 92.25%
Number of salaries quoted 97,323 116,436 131,690
UK median annual salary £52,500 £52,500 £50,000
Median salary % change year-on-year - +5.00% +3.09%
10th Percentile £30,000 £29,650 £28,250
90th Percentile £87,500 £85,000 £80,000
UK excluding London median annual salary £45,000 £45,000 £43,500
% change year-on-year - +3.45% +2.35%

ITSM
Job Vacancy Trend

Job postings citing ITSM as a percentage of all IT jobs advertised.

Job vacancy trend for ITSM in the UK

ITSM
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM.

Salary trend for ITSM in the UK

ITSM
Salary Histogram

The salary distribution of IT jobs citing ITSM over the 6 months to 11 December 2019.

Salary histogram for ITSM in the UK

ITSM
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the UK over the 6 months to 11 December 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +28 1,622 £50,000 +11.11% 216
UK excluding London +35 1,102 £43,000 +7.50% 167
London +11 583 £60,000 +14.29% 60
South East +3 338 £45,000 - 40
North of England +24 275 £40,000 +14.29% 52
Midlands +21 226 £47,500 +39.71% 36
West Midlands +5 147 £50,000 +86.92% 27
North West +51 122 £52,120 +19.40% 24
Yorkshire 0 120 £36,031 +10.02% 21
South West +14 111 £45,000 +17.65% 15
East of England +56 93 £29,000 -27.50% 13
East Midlands +31 79 £45,000 +24.57% 9
Scotland +10 34 £41,500 +38.33% 5
Wales +17 33 £26,250 -53.33% 5
North East +12 33 £41,750 -12.11% 7
Northern Ireland +14 11 £25,000 -58.33% 1

For the 6 months to 11 December 2019, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for ITSM.

1 1,069 (61.12%) Service Management
2 1,060 (60.61%) ITIL
3 481 (27.50%) Microsoft
4 467 (26.70%) Windows
5 437 (24.99%) ServiceNow
6 344 (19.67%) Active Directory
7 341 (19.50%) Service Delivery
8 332 (18.98%) Agile Software Development
9 323 (18.47%) Finance
10 258 (14.75%) Office 365
11 253 (14.47%) SLA
12 249 (14.24%) Change Management
13 223 (12.75%) Microsoft Office
14 219 (12.52%) Problem-Solving
15 208 (11.89%) Project Management
16 185 (10.58%) Windows 10
17 176 (10.06%) Incident Management
18 174 (9.95%) ITIL V3
19 172 (9.83%) Azure
20 164 (9.38%) Problem Management
21 162 (9.26%) Stakeholder Management
22 161 (9.21%) DevOps
22 161 (9.21%) Analytical Skills
23 149 (8.52%) ITIL Certification
24 148 (8.46%) Windows 7
25 140 (8.00%) Management Information System
26 134 (7.66%) Mentoring
27 133 (7.60%) Security Cleared
28 130 (7.43%) SCCM
29 126 (7.20%) Windows Server

ITSM
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 73 (4.17%) MS Exchange
1 73 (4.17%) SharePoint
2 37 (2.12%) Skype for Business
3 27 (1.54%) Confluence
4 17 (0.97%) Exchange Server 2013
5 15 (0.86%) IIS
6 13 (0.74%) CMS
6 13 (0.74%) Exchange Server 2007
6 13 (0.74%) Oracle Workflow
7 11 (0.63%) IBM Notes
8 6 (0.34%) CICS
9 3 (0.17%) Apache
9 3 (0.17%) ArcGIS
9 3 (0.17%) Blackberry Enterprise Server
9 3 (0.17%) Elasticsearch
9 3 (0.17%) Oracle SOA Suite
9 3 (0.17%) SharePoint Server
9 3 (0.17%) Tomcat
10 2 (0.11%) Exchange Server 2010
10 2 (0.11%) nginx
Applications
1 223 (12.75%) Microsoft Office
2 86 (4.92%) Microsoft Excel
3 56 (3.20%) Microsoft PowerPoint
4 28 (1.60%) Microsoft Project
5 18 (1.03%) MS Visio
6 11 (0.63%) Acrobat
7 4 (0.23%) Spreadsheet
8 2 (0.11%) Adobe Creative Suite
8 2 (0.11%) SPSS
9 1 (0.057%) Adobe Illustrator
9 1 (0.057%) InDesign
9 1 (0.057%) Photoshop
Business Applications
1 118 (6.75%) Remedy ITSM
2 19 (1.09%) Dynamics CRM
3 10 (0.57%) assyst
4 6 (0.34%) Remedy AR System
5 4 (0.23%) SAP S/4HANA
6 3 (0.17%) Maximo
6 3 (0.17%) Oracle ERP
6 3 (0.17%) SAP Hybris
7 2 (0.11%) CSG Singleview
7 2 (0.11%) Oracle Applications
7 2 (0.11%) Sage X3
7 2 (0.11%) SAP ERP
7 2 (0.11%) Unit4 Business World
8 1 (0.057%) Line 500
8 1 (0.057%) Sage 200
8 1 (0.057%) Sage 50
8 1 (0.057%) SAP FI
8 1 (0.057%) SAP R/3
8 1 (0.057%) SAP SD
8 1 (0.057%) thinkFolio
Cloud Services
1 258 (14.75%) Office 365
2 172 (9.83%) Azure
3 93 (5.32%) SaaS
4 85 (4.86%) AWS
5 43 (2.46%) PaaS
6 31 (1.77%) IaaS
6 31 (1.77%) OneDrive
7 25 (1.43%) Dynamics 365
8 23 (1.32%) Mimecast
9 20 (1.14%) Cloud Computing
10 19 (1.09%) Azure Active Directory
10 19 (1.09%) Power Platform
11 9 (0.51%) GCP
12 6 (0.34%) Azure Data Factory
13 5 (0.29%) G Suite
13 5 (0.29%) PowerApps
14 4 (0.23%) Rackspace Cloud
14 4 (0.23%) Salesforce Service Cloud
14 4 (0.23%) Tricentis Tosca
15 3 (0.17%) Microsoft Flow
Communications & Networking
1 111 (6.35%) WAN
2 99 (5.66%) LAN
3 94 (5.37%) Firewall
4 75 (4.29%) DNS
5 72 (4.12%) DHCP
6 49 (2.80%) Internet
7 48 (2.74%) Skype
8 43 (2.46%) TCP/IP
9 39 (2.23%) VPN
10 35 (2.00%) VoIP
11 33 (1.89%) Network Security
12 32 (1.83%) Wireless
13 25 (1.43%) Remote Desktop
14 20 (1.14%) MPLS
14 20 (1.14%) VLAN
15 19 (1.09%) Broadband
15 19 (1.09%) Intranet
15 19 (1.09%) SAN
16 17 (0.97%) IP Telephony
17 15 (0.86%) Intrusion Detection
Database & Business Intelligence
1 51 (2.92%) SQL Server
2 26 (1.49%) Data Warehouse
3 23 (1.32%) DB2
4 18 (1.03%) MongoDB
5 17 (0.97%) Big Data
6 16 (0.91%) Power BI
7 15 (0.86%) Oracle Reports
7 15 (0.86%) SQL Server Reporting Services
8 12 (0.69%) MySQL
8 12 (0.69%) SQL Server Integration Services
9 11 (0.63%) Oracle Database
10 10 (0.57%) GIS
10 10 (0.57%) NoSQL
10 10 (0.57%) SQL Server Analysis Services
11 8 (0.46%) BusinessObjects
11 8 (0.46%) BusinessObjects Web Intelligence
11 8 (0.46%) Relational Database
12 7 (0.40%) Crystal Reports
12 7 (0.40%) SQL Server 2012
12 7 (0.40%) SQL Server 2014
Development Applications
1 90 (5.15%) JIRA
2 18 (1.03%) MSI
3 15 (0.86%) Git (software)
4 13 (0.74%) Jenkins
5 8 (0.46%) Jasmine
5 8 (0.46%) Mocha
5 8 (0.46%) Team Foundation Server
6 7 (0.40%) Selenium
7 6 (0.34%) Atlassian Bamboo
7 6 (0.34%) Bitbucket
7 6 (0.34%) Visual Studio
8 5 (0.29%) InstallShield
8 5 (0.29%) SonarQube
9 4 (0.23%) LINQPad
9 4 (0.23%) ReSharper
9 4 (0.23%) WinDbg
10 3 (0.17%) TeamCity
11 2 (0.11%) Cucumber
11 2 (0.11%) Hudson
11 2 (0.11%) SoapUI
General
1 323 (18.47%) Finance
2 95 (5.43%) Retail
3 81 (4.63%) Public Sector
4 69 (3.95%) Telecoms
5 42 (2.40%) Banking
6 41 (2.34%) Law
7 34 (1.94%) Manufacturing
8 28 (1.60%) Marketing
9 27 (1.54%) Legal
10 25 (1.43%) Pharmaceutical
11 20 (1.14%) Electronics
12 17 (0.97%) Financial Institution
13 16 (0.91%) Local Government
14 11 (0.63%) Back Office
14 11 (0.63%) Billing
15 10 (0.57%) Publishing
16 9 (0.51%) Aerospace
17 8 (0.46%) Front Office
18 6 (0.34%) Advertising
19 5 (0.29%) Automotive
Job Titles
1 348 (19.90%) Analyst
2 192 (10.98%) Service Manager
3 185 (10.58%) IT Manager
4 179 (10.23%) Service Analyst
5 144 (8.23%) Consultant
6 124 (7.09%) Service Desk Analyst
7 119 (6.80%) Support Engineer
8 112 (6.40%) Architect
9 105 (6.00%) Developer
10 99 (5.66%) Support Analyst
11 96 (5.49%) IT Services Manager
12 78 (4.46%) Delivery Manager
13 77 (4.40%) ServiceNow Developer
14 67 (3.83%) Service Delivery Manager
15 65 (3.72%) IT Analyst
15 65 (3.72%) IT Support
16 63 (3.60%) Head of IT
17 60 (3.43%) Desktop Engineer
18 54 (3.09%) ServiceNow Consultant
19 52 (2.97%) Desktop Support
Libraries, Frameworks & Software Standards
1 59 (3.37%) Web Services
2 50 (2.86%) HTML
3 49 (2.80%) CSS
4 35 (2.00%) LDAP
5 33 (1.89%) XML
6 27 (1.54%) AngularJS
7 26 (1.49%) SOAP
8 25 (1.43%) .NET
9 21 (1.20%) Ajax
9 21 (1.20%) REST
10 12 (0.69%) ASP.NET
10 12 (0.69%) Twitter Bootstrap
11 7 (0.40%) JSON
11 7 (0.40%) MDX
11 7 (0.40%) Node.js
11 7 (0.40%) SAML
11 7 (0.40%) Software Packaging
12 6 (0.34%) .NET Core
13 5 (0.29%) HTML5
13 5 (0.29%) LINQ
Miscellaneous
1 161 (9.21%) Analytical Skills
2 140 (8.00%) Management Information System
3 86 (4.92%) Self-Motivation
4 77 (4.40%) Data Centre
5 64 (3.66%) CMDB
6 59 (3.37%) User Experience
7 41 (2.34%) Video Conferencing
8 37 (2.12%) Public Cloud
9 25 (1.43%) Virtual Team
10 23 (1.32%) Enterprise Software
11 21 (1.20%) Hybrid Cloud
11 21 (1.20%) Private Cloud
12 19 (1.09%) iPhone
13 18 (1.03%) Driving Licence
14 13 (0.74%) NHS
15 10 (0.57%) Blackberry
15 10 (0.57%) EMC VNX
15 10 (0.57%) PDA
16 9 (0.51%) EPoS
16 9 (0.51%) Smartphone
Operating Systems
1 467 (26.70%) Windows
2 185 (10.58%) Windows 10
3 148 (8.46%) Windows 7
4 126 (7.20%) Windows Server
5 71 (4.06%) Linux
6 64 (3.66%) Windows Server 2008
7 58 (3.32%) Windows Server 2012
8 50 (2.86%) Android
9 39 (2.23%) Unix
10 35 (2.00%) Apple iOS
11 23 (1.32%) Mac OS
12 18 (1.03%) Mac OS X
13 17 (0.97%) Windows 8
14 15 (0.86%) Red Hat Enterprise Linux
15 11 (0.63%) Windows Server 2003
16 10 (0.57%) Windows 2000
16 10 (0.57%) Windows Vista
16 10 (0.57%) Windows XP
17 6 (0.34%) VMS
17 6 (0.34%) zOS
Processes & Methodologies
1 1,069 (61.12%) Service Management
2 1,060 (60.61%) ITIL
3 341 (19.50%) Service Delivery
4 332 (18.98%) Agile Software Development
5 249 (14.24%) Change Management
6 219 (12.52%) Problem-Solving
7 208 (11.89%) Project Management
8 176 (10.06%) Incident Management
9 174 (9.95%) ITIL V3
10 164 (9.38%) Problem Management
11 162 (9.26%) Stakeholder Management
12 161 (9.21%) DevOps
13 134 (7.66%) Mentoring
14 116 (6.63%) Continuous Improvement
15 101 (5.77%) Analytics
16 100 (5.72%) Coaching
17 95 (5.43%) Information Security
18 87 (4.97%) Workflow
19 82 (4.69%) Disaster Recovery
20 80 (4.57%) Stakeholder Engagement
Programming Languages
1 113 (6.46%) SQL
2 102 (5.83%) PowerShell
3 75 (4.29%) JavaScript
4 40 (2.29%) Java
5 32 (1.83%) Python
6 20 (1.14%) C
6 20 (1.14%) C#
7 13 (0.74%) Bash Shell
8 9 (0.51%) T-SQL
9 8 (0.46%) PL/SQL
10 7 (0.40%) VB
10 7 (0.40%) VBA
11 6 (0.34%) VBScript
12 5 (0.29%) ABAP
12 5 (0.29%) Lingo
12 5 (0.29%) Ruby
13 3 (0.17%) PHP
14 2 (0.11%) C++
14 2 (0.11%) Perl
14 2 (0.11%) Shell Script
Qualifications
1 149 (8.52%) ITIL Certification
2 133 (7.60%) Security Cleared
3 105 (6.00%) Degree
4 82 (4.69%) SC Cleared
5 78 (4.46%) ITIL Foundation Certificate
6 70 (4.00%) Microsoft Certification
7 57 (3.26%) Cisco Certification
8 41 (2.34%) CCNA
9 40 (2.29%) MCSA
10 39 (2.23%) MCSE
11 37 (2.12%) MCP
12 22 (1.26%) A+ Certification
13 15 (0.86%) DV Cleared
14 13 (0.74%) CCNP
14 13 (0.74%) CISSP
14 13 (0.74%) PMI Certification
14 13 (0.74%) PMP
15 11 (0.63%) Computer Science Degree
16 9 (0.51%) CISM
17 7 (0.40%) HND
Quality Assurance & Compliance
1 253 (14.47%) SLA
2 62 (3.54%) QA
3 47 (2.69%) ISO/IEC 27001
4 38 (2.17%) GDPR
5 37 (2.12%) PMO
6 32 (1.83%) COBIT
7 30 (1.72%) PCI DSS
8 26 (1.49%) Data Quality
9 21 (1.20%) ISO/IEC 20000
10 12 (0.69%) Sarbanes-Oxley
11 8 (0.46%) NIST
12 7 (0.40%) Cyber Essentials
13 5 (0.29%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
14 4 (0.23%) GPG13
14 4 (0.23%) ISO 22301
14 4 (0.23%) ISO 9001
15 3 (0.17%) PMBOK
15 3 (0.17%) Solvency II
16 2 (0.11%) Cyber Essentials PLUS
16 2 (0.11%) ISO 31000
System Software
1 344 (19.67%) Active Directory
2 91 (5.20%) VMware Infrastructure
3 32 (1.83%) Terminal Services
4 22 (1.26%) Docker
5 19 (1.09%) vCloud
6 14 (0.80%) Hyper-V
7 13 (0.74%) Microsoft App-V
8 12 (0.69%) VMware Workstation
9 11 (0.63%) Virtual Machines
9 11 (0.63%) XenApp
10 7 (0.40%) Virtual Servers
10 7 (0.40%) VMware ESXi
11 6 (0.34%) Firmware
12 5 (0.29%) Virtual Desktop
13 4 (0.23%) BitLocker
14 3 (0.17%) ISA Server
14 3 (0.17%) Terminal Server
14 3 (0.17%) vSphere
14 3 (0.17%) XenDesktop
15 2 (0.11%) QEMU
Systems Management
1 130 (7.43%) SCCM
2 24 (1.37%) Microsoft Intune
3 23 (1.32%) vCenter Server
4 19 (1.09%) WSUS
5 18 (1.03%) SCOM
6 15 (0.86%) Puppet
6 15 (0.86%) Single Sign-On
7 13 (0.74%) Ansible
8 12 (0.69%) Terraform
8 12 (0.69%) Tivoli
9 10 (0.57%) Kubernetes
10 9 (0.51%) Opscode Chef
10 9 (0.51%) Perfmon
10 9 (0.51%) Systems Management Server (SMS)
11 8 (0.46%) Jamf Pro
12 7 (0.40%) Nagios
12 7 (0.40%) NetBackup
13 6 (0.34%) MIMEsweeper
14 5 (0.29%) Cisco CUCM
15 4 (0.23%) Nessus
Vendors
1 481 (27.50%) Microsoft
2 437 (24.99%) ServiceNow
3 125 (7.15%) VMware
4 118 (6.75%) Remedy
5 104 (5.95%) Cisco
6 85 (4.86%) Oracle
7 80 (4.57%) Citrix
8 63 (3.60%) SAP
9 46 (2.63%) IBM
10 43 (2.46%) Apple
11 41 (2.34%) HP
12 35 (2.00%) BMC
13 30 (1.72%) SolarWinds
14 29 (1.66%) Salesforce.com
15 24 (1.37%) Dynatrace
15 24 (1.37%) Meraki
16 21 (1.20%) Adobe
17 20 (1.14%) iManage
18 19 (1.09%) Sony
19 16 (0.91%) EMC