The following table provides summary statistics for permanent job vacancies with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 3 months to 30 March 2017 with a comparison to the same period in the previous 2 years.

IT Service Management (ITSM)
UK
3 months to
30 Mar 2017
Same period 2016 Same period 2015
Rank 355 309 373
Rank change year-on-year -46 +64  
Permanent jobs citing ITSM 696 1059 868
As % of all permanent IT jobs advertised in the UK 0.81% 1.01% 0.81%
As % of the Processes & Methodologies category 0.91% 1.14% 0.93%
Number of salaries quoted 525 838 677
Median salary £49,250 £47,500 £47,000
Median salary % change year-on-year +3.68% +1.06%  
90% offered a salary of more than £27,500 £25,250 £26,500
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £47,500 £45,000 £42,500
% change year-on-year +5.55% +5.88%  

ITSM is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process and methodology skills.

Process & Methodology Skills
UK
Permanent job vacancies with a requirement for process and methodology skills 76216 92627 93645
As % of all permanent IT job vacancies advertised in the UK 89.14% 88.57% 86.99%
Number of salaries quoted 62695 76706 75786
Median salary £50,000 £50,000 £50,000
90% offered a salary of more than £32,500 £32,500 £31,500
10% offered a salary of more than £77,500 £75,000 £75,000
UK excluding London median salary £45,000 £45,000 £43,000
% change year-on-year - +4.65%  

ITSM
Job Vacancy Trend

The job posting trend of jobs advertised citing ITSM as a proportion of all permanent or contract IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for ITSM in the UK

ITSM
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM.

Salary trend for ITSM in the UK

ITSM
Salary Histogram

The salary distribution of IT jobs citing ITSM over the 3 months to 30 March 2017.

Salary histogram for ITSM in the UK

ITSM
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the UK over the 3 months to 30 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -55 629 £49,125 +3.42% 76
London -15 280 £50,000 - 37
South East -11 136 £48,750 +21.87% 12
Berkshire +30 62 £50,000 +108.33% 2
South West +10 56 £45,000 +16.12% 5
City of London +13 53 £57,500 +21.05% 10
East of England +6 44 £45,000 -25.00% 7
Yorkshire +42 38 £45,000 +23.28% 4
West Midlands +9 35 £45,500 -9.00% 4
West Yorkshire +31 33 £45,500 +30.00% 2
Scotland +15 32 £50,000 +33.33% 3
Leeds +35 27 £47,500 +43.93% 2
Surrey -25 27 £55,000 +29.41% 2
North West -71 26 £45,000 +5.88% 6
Maidenhead +23 23 £57,500 -11.53% 2
Cornwall +24 20 £40,000 +90.47%
Bristol +1 20 £43,750 +9.37% 5
Glasgow +29 19 £36,513 +1.42%
Essex +11 18 £47,500 -20.83%
Hampshire +8 18 £42,500 -5.55% 2
Wales +4 17 £52,140 +39.04% 4
Birmingham +5 15 £60,500 +21.00%
New Quay 0 14 £65,000 +233.33%
Newquay 0 14 £65,000 +233.33%
Ceredigion 0 14 £65,000 +233.33%
Mid Wales 0 14 £65,000 +233.33%
Bedfordshire +29 13 £42,500 -46.87%
East Midlands -17 13 £43,435 -17.26%
Manchester -64 13 £41,374 -2.65% 4
Wimbledon - 13 £50,000 -

For the 6 months to 30 March 2017, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads with a requirement for ITSM.

1 1193 (76.62%) ITIL
2 1102 (70.78%) Service Management
3 393 (25.24%) Microsoft
4 347 (22.29%) Finance
5 326 (20.94%) Service Delivery
6 279 (17.92%) Project Management
6 279 (17.92%) Windows
7 272 (17.47%) SLA
8 249 (15.99%) Degree
9 246 (15.80%) Agile Software Development
10 243 (15.61%) ServiceNow
11 235 (15.09%) ITIL V3
12 232 (14.90%) MS Excel
13 195 (12.52%) Data Centre
14 194 (12.46%) Problem Management
15 180 (11.56%) Change Management
16 178 (11.43%) Analytical Skills
17 177 (11.37%) PRINCE2
18 174 (11.18%) MS Office
19 165 (10.60%) Incident Management
20 160 (10.28%) Stakeholder Management
21 155 (9.96%) Active Directory
22 154 (9.89%) ITIL Certification
23 144 (9.25%) Linux
24 138 (8.86%) Continuous Improvement
24 138 (8.86%) Service Design
25 122 (7.84%) Management Information System
26 119 (7.64%) JavaScript
27 118 (7.58%) VMware
28 116 (7.45%) Security Cleared

ITSM
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 55 (3.53%) SharePoint
2 53 (3.40%) MS Exchange
3 39 (2.50%) CMS
4 22 (1.41%) Skype for Business
5 19 (1.22%) Exchange Server 2010
5 19 (1.22%) Tomcat
6 13 (0.83%) Apache
7 12 (0.77%) Blackberry Enterprise Server
8 11 (0.71%) Exchange Server 2007
9 10 (0.64%) IBM Notes
10 9 (0.58%) IIS
11 8 (0.51%) BizTalk Server
12 7 (0.45%) SharePoint 2010
13 6 (0.39%) Confluence
13 6 (0.39%) WebSphere
14 5 (0.32%) Exchange Server 2003
14 5 (0.32%) Exchange Server 2013
15 4 (0.26%) Exchange Server 2000
15 4 (0.26%) Oracle SOA Suite
16 3 (0.19%) Kentico
Applications
1 232 (14.90%) MS Excel
2 174 (11.18%) MS Office
3 92 (5.91%) MS PowerPoint
4 15 (0.96%) MS Visio
5 10 (0.64%) MS Project
6 6 (0.39%) Spreadsheet
7 4 (0.26%) Adobe Creative Suite
7 4 (0.26%) Final Cut Pro
7 4 (0.26%) SOLIDWORKS
8 3 (0.19%) AutoCAD
9 1 (0.064%) Acrobat
9 1 (0.064%) Adobe Captivate
9 1 (0.064%) Siemens NX
Business Applications
1 110 (7.06%) Remedy ITSM
2 21 (1.35%) Remedy AR System
3 11 (0.71%) SAP Oil and Gas
4 5 (0.32%) assyst
4 5 (0.32%) HFM
4 5 (0.32%) Unit4 Business World
5 4 (0.26%) Salesforce.com CRM
6 3 (0.19%) Hyperion Enterprise
6 3 (0.19%) Hyperion Planning
6 3 (0.19%) Oracle EBS
6 3 (0.19%) Oracle ERP
6 3 (0.19%) Oracle Financials
7 2 (0.13%) Dynamics CRM
7 2 (0.13%) Oracle CRM
7 2 (0.13%) SAP HR
8 1 (0.064%) Dynamics GP
8 1 (0.064%) Oracle BPM
8 1 (0.064%) SAP HCM
8 1 (0.064%) SAP Payroll
8 1 (0.064%) Teamcenter
Cloud Services
1 56 (3.60%) Microsoft Azure
2 55 (3.53%) PaaS
3 54 (3.47%) IaaS
4 52 (3.34%) Office 365
5 37 (2.38%) SaaS
6 31 (1.99%) Cloud Computing
7 28 (1.80%) Slack
8 21 (1.35%) Amazon AWS
9 6 (0.39%) Sumo Logic
10 3 (0.19%) Azure Active Directory
10 3 (0.19%) G Suite
10 3 (0.19%) Yammer
11 2 (0.13%) Data Lake Analytics
11 2 (0.13%) iTunes
12 1 (0.064%) FinancialForce.com
12 1 (0.064%) Force.com
Communications & Networking
1 79 (5.07%) Internet
2 78 (5.01%) DNS
3 76 (4.88%) Firewall
3 76 (4.88%) WAN
4 68 (4.37%) LAN
5 65 (4.17%) VPN
6 61 (3.92%) TCP/IP
7 49 (3.15%) Network Security
8 45 (2.89%) SAN
9 38 (2.44%) DHCP
10 36 (2.31%) Wireless
11 32 (2.06%) SMS
12 28 (1.80%) BGP
12 28 (1.80%) OSPF
13 25 (1.61%) HSRP
13 25 (1.61%) RIP
13 25 (1.61%) VRRP
14 24 (1.54%) Converged Networks
15 23 (1.48%) Structured Cabling
16 19 (1.22%) VLAN
Database & Business Intelligence
1 68 (4.37%) SQL Server
2 41 (2.63%) Relational Database
3 34 (2.18%) SQL Server Reporting Services
4 32 (2.06%) Big Data
5 29 (1.86%) SQL Server Integration Services
6 22 (1.41%) Data Warehouse
7 21 (1.35%) Power BI
8 20 (1.28%) QlikView
9 19 (1.22%) MySQL
10 16 (1.03%) SQL Server 2016
10 16 (1.03%) SQL Server Analysis Services
11 14 (0.90%) SQL Server 2008
12 13 (0.83%) MongoDB
13 12 (0.77%) PostgreSQL
13 12 (0.77%) Spotfire
14 11 (0.71%) BusinessObjects
15 10 (0.64%) Hadoop
15 10 (0.64%) HDInsight
16 8 (0.51%) Azure SQL Database
16 8 (0.51%) Business Intelligence Development Studio
Development Applications
1 29 (1.86%) JIRA
2 13 (0.83%) Visual Studio
3 11 (0.71%) Selenium
4 10 (0.64%) Git (software)
4 10 (0.64%) Team Foundation Server
5 9 (0.58%) JMeter
5 9 (0.58%) LoadRunner
5 9 (0.58%) LoadUI
5 9 (0.58%) Ranorex
5 9 (0.58%) SoapUI
6 8 (0.51%) Jenkins
7 2 (0.13%) Bitbucket
7 2 (0.13%) Subversion
8 1 (0.064%) Ant
8 1 (0.064%) Balsamiq Mockups
8 1 (0.064%) Gradle
8 1 (0.064%) Maven
8 1 (0.064%) Octopus Deploy
8 1 (0.064%) TeamCity
General
1 347 (22.29%) Finance
2 52 (3.34%) Telecoms
3 47 (3.02%) Banking
4 35 (2.25%) Retail
5 34 (2.18%) Marketing
6 23 (1.48%) Manufacturing
7 22 (1.41%) Billing
8 19 (1.22%) Legal
9 17 (1.09%) Back Office
10 15 (0.96%) Publishing
11 14 (0.90%) Law
12 12 (0.77%) Advertising
12 12 (0.77%) Local Government
13 10 (0.64%) Electronics
14 9 (0.58%) Financial Institution
15 6 (0.39%) Investment Banking
16 5 (0.32%) Military
17 4 (0.26%) Aerospace
17 4 (0.26%) German Language
18 3 (0.19%) French Language
Job Titles
1 288 (18.50%) Analyst
2 252 (16.18%) Service Manager
3 170 (10.92%) IT Manager
4 152 (9.76%) Consultant
5 128 (8.22%) Service Analyst
6 109 (7.00%) IT Services Manager
7 106 (6.81%) Developer
8 79 (5.07%) Architect
9 77 (4.95%) Service Desk Analyst
10 74 (4.75%) Delivery Manager
10 74 (4.75%) Services Delivery Manager
11 69 (4.43%) Support Analyst
12 61 (3.92%) Administrator
13 54 (3.47%) ServiceNow Developer
14 51 (3.28%) IT Analyst
15 50 (3.21%) ITIL Manager
16 45 (2.89%) Management Consultant
16 45 (2.89%) Service Management Consultant
17 39 (2.50%) Infrastructure Manager
18 38 (2.44%) Incident Manager
Libraries, Frameworks & Software Standards
1 101 (6.49%) HTML
1 101 (6.49%) XML
2 95 (6.10%) CSS
3 82 (5.27%) Web Services
4 57 (3.66%) Ajax
5 42 (2.70%) SOAP
6 39 (2.50%) .NET
7 38 (2.44%) REST
8 32 (2.06%) Flash
9 21 (1.35%) XHTML
10 12 (0.77%) ASP.NET
11 11 (0.71%) Software Packaging
12 10 (0.64%) Middleware
13 9 (0.58%) LAMP
13 9 (0.58%) LAPP Stack
14 8 (0.51%) AngularJS
15 7 (0.45%) JSON
16 5 (0.32%) D3.js
16 5 (0.32%) jQuery
16 5 (0.32%) Twitter Bootstrap
Miscellaneous
1 195 (12.52%) Data Centre
2 178 (11.43%) Analytical Skills
3 122 (7.84%) Management Information System
4 85 (5.46%) CMDB
5 82 (5.27%) Computer Science
6 49 (3.15%) NHS
7 39 (2.50%) User Experience
8 36 (2.31%) Video Conferencing
9 34 (2.18%) BYOD
10 31 (1.99%) Virtual Team
11 23 (1.48%) Blackberry
11 23 (1.48%) Enterprise Software
12 14 (0.90%) Fintech
12 14 (0.90%) Linux Command Line
13 13 (0.83%) Driving Licence
14 11 (0.71%) Data Protection Act
15 9 (0.58%) Clustering
15 9 (0.58%) Hybrid Cloud
16 8 (0.51%) Client/Server
16 8 (0.51%) Mainframe
Operating Systems
1 279 (17.92%) Windows
2 144 (9.25%) Linux
3 76 (4.88%) Unix
4 69 (4.43%) Windows 7
5 68 (4.37%) Windows Server
6 56 (3.60%) Windows Server 2008
7 34 (2.18%) Solaris
8 32 (2.06%) OpenVMS
8 32 (2.06%) Windows Server 2012
9 29 (1.86%) Windows 10
10 24 (1.54%) Windows 8
11 23 (1.48%) CentOS
12 19 (1.22%) Windows XP
13 16 (1.03%) Red Hat Enterprise Linux
14 15 (0.96%) Apple iOS
14 15 (0.96%) Windows Server 2003
15 12 (0.77%) Android
16 10 (0.64%) Mac OS X
17 7 (0.45%) Mac OS
17 7 (0.45%) Windows 2000 Server
Processes & Methodologies
1 1193 (76.62%) ITIL
2 1102 (70.78%) Service Management
3 326 (20.94%) Service Delivery
4 279 (17.92%) Project Management
5 246 (15.80%) Agile Software Development
6 235 (15.09%) ITIL V3
7 194 (12.46%) Problem Management
8 180 (11.56%) Change Management
9 177 (11.37%) PRINCE2
10 165 (10.60%) Incident Management
11 160 (10.28%) Stakeholder Management
12 138 (8.86%) Continuous Improvement
12 138 (8.86%) Service Design
13 104 (6.68%) Configuration Management
14 99 (6.36%) DevOps
14 99 (6.36%) Performance Management
15 97 (6.23%) IT Strategy
16 95 (6.10%) Process Improvement
16 95 (6.10%) Programme Management
17 90 (5.78%) Information Security
Programming Languages
1 119 (7.64%) JavaScript
2 94 (6.04%) SQL
3 45 (2.89%) Python
4 41 (2.63%) C#
5 38 (2.44%) C
6 37 (2.38%) Perl
7 33 (2.12%) Java
8 21 (1.35%) PowerShell
9 20 (1.28%) T-SQL
10 15 (0.96%) PHP
11 11 (0.71%) Ruby
12 8 (0.51%) Shell Script
13 6 (0.39%) C++
14 4 (0.26%) PL/SQL
14 4 (0.26%) VB
15 3 (0.19%) Data Analysis Expressions (DAX)
15 3 (0.19%) Scala
15 3 (0.19%) VBScript
16 2 (0.13%) Apex Code
16 2 (0.13%) XQuery
Qualifications
1 249 (15.99%) Degree
2 154 (9.89%) ITIL Certification
3 116 (7.45%) Security Cleared
4 76 (4.88%) SC Cleared
5 75 (4.82%) Microsoft Certification
6 67 (4.30%) Cisco Certification
7 57 (3.66%) ITIL Foundation Certificate
8 47 (3.02%) CCNA
9 45 (2.89%) ISEB
10 42 (2.70%) PRINCE2 Certification
11 36 (2.31%) MCSE
12 28 (1.80%) MCP
13 26 (1.67%) DV Cleared
14 22 (1.41%) CISSP
15 19 (1.22%) CCNP
15 19 (1.22%) RHCA
16 16 (1.03%) PMI Certification
17 15 (0.96%) PMP
18 14 (0.90%) JNCIA
19 11 (0.71%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 272 (17.47%) SLA
2 66 (4.24%) QA
3 51 (3.28%) ISO/IEC 27001
4 45 (2.89%) COBIT
5 17 (1.09%) Data Quality
6 16 (1.03%) Sarbanes-Oxley
7 10 (0.64%) ISO/IEC 17799
7 10 (0.64%) PMO
8 9 (0.58%) ISO 9001
9 7 (0.45%) PMBOK
10 5 (0.32%) ISO22301
10 5 (0.32%) PCI DSS
11 4 (0.26%) Solvency II
12 3 (0.19%) ISO/IEC 12207
12 3 (0.19%) ISO/IEC 20000
12 3 (0.19%) ISO19770
13 2 (0.13%) WCAG
14 1 (0.064%) Cyber Essentials
14 1 (0.064%) GPG13
14 1 (0.064%) RMADS
System Software
1 155 (9.96%) Active Directory
2 72 (4.62%) VMware Infrastructure
3 20 (1.28%) Hyper-V
4 18 (1.16%) vSphere
5 13 (0.83%) XenApp
6 9 (0.58%) BlackBerry Internet Service
7 7 (0.45%) Snort
7 7 (0.45%) Terminal Services
8 6 (0.39%) XenDesktop
9 5 (0.32%) VMware ESX
10 4 (0.26%) Docker
10 4 (0.26%) XenServer
11 3 (0.19%) Microsoft App-V
11 3 (0.19%) VMware Workstation
12 2 (0.13%) Virtual Desktop
12 2 (0.13%) Virtual Servers
13 1 (0.064%) BitLocker
13 1 (0.064%) NFS
13 1 (0.064%) Samba
13 1 (0.064%) Virtual Machines
Systems Management
1 62 (3.98%) SCCM
2 24 (1.54%) SCOM
3 16 (1.03%) AirWatch
4 13 (0.83%) Opscode Chef
4 13 (0.83%) Puppet
5 6 (0.39%) Microsoft Intune
5 6 (0.39%) NetBackup
5 6 (0.39%) vRealize
5 6 (0.39%) Zenoss
6 5 (0.32%) BladeLogic
6 5 (0.32%) ZABBIX
7 4 (0.26%) Icinga
7 4 (0.26%) Nagios
7 4 (0.26%) RSA enVision
7 4 (0.26%) ServiceCenter
7 4 (0.26%) Tivoli
8 3 (0.19%) Backup Exec
8 3 (0.19%) Control-M
8 3 (0.19%) Norton AntiVirus
8 3 (0.19%) PowerCLI
Vendors
1 393 (25.24%) Microsoft
2 243 (15.61%) ServiceNow
3 118 (7.58%) VMware
4 112 (7.19%) Remedy
5 98 (6.29%) Cisco
6 57 (3.66%) BMC
7 54 (3.47%) Juniper
8 52 (3.34%) Oracle
9 49 (3.15%) HP
9 49 (3.15%) SAP
10 43 (2.76%) Citrix
10 43 (2.76%) NetApp
11 40 (2.57%) Cadence
12 33 (2.12%) Palo Alto
13 31 (1.99%) Red Hat
14 27 (1.73%) Apple
15 25 (1.61%) PagerDuty
15 25 (1.61%) Snow
16 20 (1.28%) CheckPoint
17 19 (1.22%) Salesforce.com
London
Ampersand Consulting
Salary: £90000 per annum + Car, Bonus and Benefits
Posted: 10 hours ago
Manchester, Lancashire
HAYS INFORMATION TECHNOLOGY
Salary: £40000.00 - £45000.00 per annum
Posted: 10 hours ago
Bristol, Avon
Redrock Consulting Ltd
Salary: £20000 - £23000 per annum + Excellent Benefits
Posted: 2 days ago
City, London
Evolution Recruitment Solutions
Salary: Circa; 60,000 - 100,000 neg + 25,000-30,000 OTE
Posted: 7 hours ago
Manchester, Lancashire
Morson International
Salary: £20000.00 - £25000.00 per annum + £4k shift + Pension
Posted: Yesterday
Manchester, Lancashire
Senitor Associates
Salary: £25000 per annum + Benefits package
Posted: Yesterday
North West London
Peopleworks
Salary: From £60,000 to £65,000 per annum Negotiable + KPI related bonus + Exc
Posted: 2 days ago
London
Capgemini
Salary: Market related
Posted: Yesterday
London
Arden Resourcing Limited
Salary: £30000 - £45000 per annum + Benefits & Bonus
Posted: Yesterday
London
Lorien Resourcing
Salary: £45000 - £50000 per annum
Posted: 3 days ago
Swansea, West Glamorgan
Experis Ltd
Salary: £37428.00 - £60649.00 per annum
Posted: Yesterday
City, London
Ashdown IT
Salary: £45000 - £50000 per annum + bonus and benefits
Posted: 2 days ago
Peterborough, Cambridgeshire
onezeero.
Salary: £23000 - £28000 per annum + Market rate + Competitive
Posted: 3 days ago
London
Lorien Resourcing
Salary: £45000 per annum + Benefits Package
Posted: Yesterday
Hertfordshire
RBW Consulting
Salary: From £50,000 to £60,000 per annum + Car Allowance + Bonus + Benefits
Posted: 3 days ago
Coventry, West Midlands (County)
Network ITR
Salary: £50000 per annum
Posted: 3 days ago
Edinburgh, Midlothian
Harvey Nash plc
Salary: £80000 - £110000 per annum + car + bonus + pension
Posted: Yesterday
Bristol, Avon
Redrock Consulting Ltd
Salary: £32000 - £37000 per annum + Good Bens
Posted: Yesterday
Hounslow, Middlesex
Brightred Resourcing Limited
Salary: From £33,750 to £45,000 per annum Additional On Call Allowance Plus Be
Posted: 2 days ago
Washington, Tyne and Wear
Northern Recruitment Group
Salary: From £20,000 to £24,999 per annum
Posted: 3 days ago
Leeds, West Yorkshire
The Bridge Ltd
Salary: From £33,000 to £40,000 per annum
Posted: Yesterday
City, London
Hudson IT
Salary: £45000 - £55000 per annum + bonus + pension
Posted: 2 hours ago
London
Leidos
Posted: 2 days ago
Twickenham, Middlesex
Cyber Team
Salary: From £40,000 to £50,000 per annum Excellent Benefits Package
Posted: 2 days ago
Bridgend, Mid Glamorgan
South Wales Police
Salary: From £27,246 to £31,620 per annum
Posted: 6 days ago
Coventry, West Midlands (County)
The Coventry Building Society
Salary: £39,489 - 59,235 per year + Benefits
Posted: 3 days ago
City, London
Thebes IT
Posted: 3 days ago
London
Webrecruit
Salary: £Competitive
Posted: 6 days ago
Goole, North Humberside
Head Resourcing
Salary: £18000 - £20000 per annum + Bonus and benefits
Posted: Yesterday
London
Leidos
Posted: 9 days ago