Period
to 17 July 2018

The following table provides summary statistics for permanent job vacancies with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 17 July 2018 with a comparison to the same period in the previous 2 years.

IT Service Management (ITSM)
UK
6 months to
17 Jul 2018
Same period 2017 Same period 2016
Rank 294 358 349
Rank change year-on-year +64 -9 +43
Permanent jobs citing ITSM 1,991 1,554 1,910
As % of all permanent IT jobs advertised in the UK 1.13% 0.87% 0.94%
As % of the Processes & Methodologies category 1.25% 0.96% 1.04%
Number of salaries quoted 1,401 1,163 1,529
UK median annual salary £47,500 £47,500 £47,500
10th Percentile £23,750 £25,750 £25,750
90th Percentile £77,500 £75,000 £76,250
UK excluding London median annual salary £42,500 £46,000 £42,500
% change year-on-year -7.61% +8.24% -

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 159,438 161,090 183,017
As % of all permanent IT jobs advertised in the UK 90.68% 90.70% 90.02%
Number of salaries quoted 127,376 129,920 152,232
UK median annual salary £50,000 £49,000 £47,500
Median salary % change year-on-year +2.04% +3.16% -
10th Percentile £29,000 £28,000 £27,500
90th Percentile £82,500 £80,000 £77,500
UK excluding London median annual salary £45,000 £42,500 £42,500
% change year-on-year +5.88% - +1.19%

ITSM
Job Vacancy Trend

Job postings citing ITSM as a percentage of all IT jobs advertised.

Job vacancy trend for ITSM in the UK

ITSM
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM.

Salary trend for ITSM in the UK

ITSM
Salary Histogram

The salary distribution of IT jobs citing ITSM over the 6 months to 17 July 2018.

Salary histogram for ITSM in the UK

ITSM
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the UK over the 6 months to 17 July 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +68 1,824 £47,500 - 126
UK excluding London +80 1,234 £42,500 -7.61% 100
London +16 665 £50,000 - 38
South East +92 407 £50,000 +11.11% 24
North of England +86 260 £41,000 +8.26% 28
Midlands +98 231 £35,000 -26.32% 14
South West +68 174 £30,000 -33.33% 8
West Midlands +84 160 £36,000 -28.00% 9
Yorkshire +62 129 £38,750 +1.97% 14
North West +57 110 £45,000 - 12
Scotland +1 89 £30,000 -40.00% 9
East Midlands +34 71 £34,000 -21.72% 4
East of England -55 67 £41,050 -17.90% 14
Wales +28 58 £47,500 -3.14% 2
North East -7 21 £30,500 -12.86% 2
Northern Ireland -4 3 £32,500 -35.00% 1

For the 6 months to 17 July 2018, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for ITSM.

1 1,338 (67.20%) Service Management
2 1,334 (67.00%) ITIL
3 619 (31.09%) Windows
4 575 (28.88%) Microsoft
5 485 (24.36%) Service Delivery
6 436 (21.90%) Finance
7 396 (19.89%) Active Directory
8 377 (18.94%) ServiceNow
9 361 (18.13%) SLA
10 335 (16.83%) ITIL V3
11 304 (15.27%) Problem Management
12 294 (14.77%) Degree
12 294 (14.77%) Analytical Skills
13 280 (14.06%) Problem-Solving
14 274 (13.76%) Agile Software Development
15 273 (13.71%) Stakeholder Management
16 265 (13.31%) Microsoft Office
17 248 (12.46%) Incident Management
18 241 (12.10%) SQL
19 233 (11.70%) Project Management
20 221 (11.10%) JavaScript
21 218 (10.95%) Change Management
22 213 (10.70%) SQL Server
23 210 (10.55%) Office 365
24 209 (10.50%) Linux
25 199 (9.99%) Remedy
25 199 (9.99%) Remedy ITSM
26 197 (9.89%) Management Information System
27 196 (9.84%) Microsoft Azure
28 194 (9.74%) Continuous Improvement

ITSM
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 126 (6.33%) SharePoint
2 79 (3.97%) MS Exchange
3 73 (3.67%) Skype for Business
4 58 (2.91%) IIS
5 53 (2.66%) Apache
6 40 (2.01%) WebLogic
7 39 (1.96%) JBoss
8 36 (1.81%) Tomcat
9 25 (1.26%) WebSphere
10 23 (1.16%) Confluence
11 18 (0.90%) Exchange Server 2013
12 17 (0.85%) Apache Spark
13 15 (0.75%) Exchange Server 2010
13 15 (0.75%) WebSphere Application Server
14 14 (0.70%) CMS
15 12 (0.60%) iPlanet
15 12 (0.60%) Oracle Application Server
16 11 (0.55%) SharePoint Server
17 10 (0.50%) Elasticsearch
17 10 (0.50%) Exchange Server 2007
Applications
1 265 (13.31%) Microsoft Office
2 188 (9.44%) Microsoft Excel
3 130 (6.53%) Microsoft PowerPoint
4 73 (3.67%) MS Visio
5 32 (1.61%) Microsoft Project
5 32 (1.61%) Spreadsheet
6 9 (0.45%) Acrobat
7 4 (0.20%) ProjectWise
8 1 (0.050%) Adobe Creative Suite
Business Applications
1 199 (9.99%) Remedy ITSM
2 19 (0.95%) Dynamics CRM
3 14 (0.70%) MetaTrader
4 12 (0.60%) assyst
4 12 (0.60%) Oracle Procure-to-Pay
5 7 (0.35%) Line 500
5 7 (0.35%) Sage X3
6 6 (0.30%) SAP BPC
7 4 (0.20%) Eloqua
8 3 (0.15%) Dynamics AX
8 3 (0.15%) SystmOne
9 1 (0.050%) Dynamics NAV
9 1 (0.050%) Elite 3E
9 1 (0.050%) NetSuite
9 1 (0.050%) Salesforce.com CRM
9 1 (0.050%) SAP MM
9 1 (0.050%) SAP PP
9 1 (0.050%) SAP S/4HANA
9 1 (0.050%) SAP SD
9 1 (0.050%) SAP VC
Cloud Services
1 210 (10.55%) Office 365
2 196 (9.84%) Microsoft Azure
3 146 (7.33%) Amazon AWS
4 77 (3.87%) SaaS
5 69 (3.47%) IaaS
6 38 (1.91%) PaaS
7 19 (0.95%) Slack
8 18 (0.90%) Cloud Computing
9 13 (0.65%) Mimecast
10 12 (0.60%) NuGet
11 9 (0.45%) Google Cloud Platform
12 4 (0.20%) Amazon CloudWatch
12 4 (0.20%) AWS CloudTrail
12 4 (0.20%) Azure Active Directory
12 4 (0.20%) Azure Data Factory
12 4 (0.20%) Virtual Private Cloud
13 3 (0.15%) Adobe Creative Cloud
13 3 (0.15%) Dynamics 365
14 2 (0.10%) GitHub
14 2 (0.10%) OneDrive
Communications & Networking
1 167 (8.39%) Firewall
2 116 (5.83%) TCP/IP
3 114 (5.73%) LAN
4 103 (5.17%) WAN
5 95 (4.77%) DNS
6 86 (4.32%) VPN
7 76 (3.82%) Network Security
8 66 (3.31%) Skype
9 55 (2.76%) Internet
10 53 (2.66%) Wireless
11 51 (2.56%) VoIP
12 48 (2.41%) Intrusion Detection
13 47 (2.36%) DHCP
14 34 (1.71%) Remote Desktop
14 34 (1.71%) Wi-Fi
15 28 (1.41%) SAN
16 26 (1.31%) Cisco IOS
17 24 (1.21%) Wireshark
18 23 (1.16%) Intranet
18 23 (1.16%) MPLS
Database & Business Intelligence
1 213 (10.70%) SQL Server
2 39 (1.96%) MySQL
3 36 (1.81%) Relational Database
4 28 (1.41%) SQL Server Integration Services
5 27 (1.36%) Data Warehouse
6 22 (1.10%) Power BI
7 21 (1.05%) MongoDB
8 19 (0.95%) SQL Server Reporting Services
9 18 (0.90%) SQL Server 2012
10 14 (0.70%) Oracle Database
11 12 (0.60%) Azure SQL Database
11 12 (0.60%) NoSQL
12 11 (0.55%) Apache Cassandra
13 10 (0.50%) Amazon DynamoDB
13 10 (0.50%) Oracle Database 10g
13 10 (0.50%) SQL Server 2008
14 9 (0.45%) Big Data
14 9 (0.45%) Hadoop
14 9 (0.45%) Oracle Database 11g
14 9 (0.45%) SQL Server Analysis Services
Development Applications
1 70 (3.52%) JIRA
2 43 (2.16%) Team Foundation Server
3 42 (2.11%) Git (software)
4 34 (1.71%) Jenkins
5 29 (1.46%) Visual Studio
6 25 (1.26%) TeamCity
7 21 (1.05%) Eclipse
8 20 (1.00%) IntelliJ
9 17 (0.85%) Bitbucket
10 16 (0.80%) Maven
11 15 (0.75%) MSI
12 14 (0.70%) Ant
12 14 (0.70%) Atlassian Bamboo
13 13 (0.65%) CA Release Automation
13 13 (0.65%) Subversion
14 12 (0.60%) Fiddler
14 12 (0.60%) ReSharper
14 12 (0.60%) Selenium
15 7 (0.35%) Octopus Deploy
16 4 (0.20%) GitLab
General
1 436 (21.90%) Finance
2 81 (4.07%) Banking
3 71 (3.57%) Retail
4 54 (2.71%) Telecoms
5 47 (2.36%) Marketing
6 33 (1.66%) Financial Institution
7 32 (1.61%) Advertising
8 30 (1.51%) Investment Banking
9 24 (1.21%) Games
10 23 (1.16%) Manufacturing
11 18 (0.90%) Law
11 18 (0.90%) Publishing
12 17 (0.85%) Legal
13 15 (0.75%) Back Office
14 14 (0.70%) Automotive
15 11 (0.55%) Billing
16 9 (0.45%) Front Office
17 7 (0.35%) German Language
18 6 (0.30%) Aerospace
18 6 (0.30%) Military
Job Titles
1 474 (23.81%) Analyst
2 222 (11.15%) Service Manager
3 167 (8.39%) Support Analyst
4 166 (8.34%) IT Manager
5 154 (7.73%) Service Analyst
6 148 (7.43%) Consultant
7 118 (5.93%) Applications Support
8 114 (5.73%) Developer
9 105 (5.27%) Support Engineer
10 96 (4.82%) Service Desk Analyst
11 94 (4.72%) Architect
12 88 (4.42%) Desktop Support
13 87 (4.37%) IT Services Manager
14 83 (4.17%) Delivery Manager
14 83 (4.17%) Services Delivery Manager
15 77 (3.87%) IT Analyst
16 73 (3.67%) IT Support
17 67 (3.37%) 2nd Line Support
17 67 (3.37%) Applications Support Analyst
18 58 (2.91%) Infrastructure Engineer
Libraries, Frameworks & Software Standards
1 162 (8.14%) HTML
2 152 (7.63%) CSS
3 120 (6.03%) Web Services
4 114 (5.73%) XML
5 93 (4.67%) .NET
6 69 (3.47%) AngularJS
7 53 (2.66%) REST
8 44 (2.21%) Ajax
9 43 (2.16%) SOAP
10 32 (1.61%) Middleware
11 30 (1.51%) .NET Framework
12 29 (1.46%) HTML5
13 24 (1.21%) J2EE
14 22 (1.10%) ASP.NET
15 18 (0.90%) ASP.NET Web API
16 17 (0.85%) LDAP
17 16 (0.80%) ASP.NET MVC
17 16 (0.80%) FIX Protocol
17 16 (0.80%) Flash
17 16 (0.80%) JSON
Miscellaneous
1 294 (14.77%) Analytical Skills
2 197 (9.89%) Management Information System
3 179 (8.99%) Data Centre
4 105 (5.27%) Enterprise Software
5 99 (4.97%) Self-Motivation
6 97 (4.87%) CMDB
7 70 (3.52%) User Experience
8 47 (2.36%) Computer Science
9 40 (2.01%) Fintech
10 38 (1.91%) Hybrid Cloud
11 37 (1.86%) Distributed Denial-of-Service
12 36 (1.81%) Video Conferencing
13 35 (1.76%) iPhone
14 31 (1.56%) Blackberry
15 27 (1.36%) Virtual Team
16 26 (1.31%) Driving Licence
16 26 (1.31%) Hedge funds
17 25 (1.26%) Mainframe
17 25 (1.26%) Public Cloud
18 24 (1.21%) NHS
Operating Systems
1 619 (31.09%) Windows
2 209 (10.50%) Linux
3 186 (9.34%) Windows Server
4 161 (8.09%) Windows 7
5 118 (5.93%) Windows 10
6 109 (5.47%) Windows Server 2012
7 55 (2.76%) Windows Server 2008
8 54 (2.71%) Unix
9 49 (2.46%) Android
10 36 (1.81%) CentOS
11 29 (1.46%) Apple iOS
12 26 (1.31%) Windows 8
13 22 (1.10%) Red Hat Enterprise Linux
14 18 (0.90%) Mac OS X
15 16 (0.80%) Solaris
16 13 (0.65%) Mac OS
16 13 (0.65%) Windows 2000
17 12 (0.60%) Ubuntu
17 12 (0.60%) Windows Mobile
17 12 (0.60%) Windows XP
Processes & Methodologies
1 1,338 (67.20%) Service Management
2 1,334 (67.00%) ITIL
3 485 (24.36%) Service Delivery
4 335 (16.83%) ITIL V3
5 304 (15.27%) Problem Management
6 280 (14.06%) Problem-Solving
7 274 (13.76%) Agile Software Development
8 273 (13.71%) Stakeholder Management
9 248 (12.46%) Incident Management
10 233 (11.70%) Project Management
11 218 (10.95%) Change Management
12 194 (9.74%) Continuous Improvement
13 150 (7.53%) DevOps
14 136 (6.83%) Asset Management
15 124 (6.23%) Presales
16 123 (6.18%) Business Intelligence
17 114 (5.73%) Decision-Making
18 108 (5.42%) Collaborative Working
18 108 (5.42%) Disaster Recovery
19 97 (4.87%) Mentoring
Programming Languages
1 241 (12.10%) SQL
2 221 (11.10%) JavaScript
3 162 (8.14%) PowerShell
4 73 (3.67%) Java
5 54 (2.71%) Python
6 45 (2.26%) C#
7 38 (1.91%) Perl
8 17 (0.85%) VB
9 16 (0.80%) Bash Shell
10 15 (0.75%) T-SQL
11 13 (0.65%) Shell Script
12 11 (0.55%) PHP
13 10 (0.50%) PL/SQL
14 8 (0.40%) VBScript
15 7 (0.35%) C++
15 7 (0.35%) VB.NET
15 7 (0.35%) VBA
16 5 (0.25%) Java 8
17 4 (0.20%) C
18 3 (0.15%) Groovy
Qualifications
1 294 (14.77%) Degree
2 182 (9.14%) Microsoft Certification
3 162 (8.14%) ITIL Certification
4 158 (7.94%) Security Cleared
5 82 (4.12%) Computer Science Degree
6 74 (3.72%) MCSA
7 68 (3.42%) Cisco Certification
8 64 (3.21%) MCSE
9 61 (3.06%) SC Cleared
10 54 (2.71%) CCNA
11 51 (2.56%) ISEB
12 50 (2.51%) CISSP
13 49 (2.46%) MCP
14 35 (1.76%) CCNP
15 31 (1.56%) ITIL Foundation Certificate
16 26 (1.31%) TOGAF Certification
17 24 (1.21%) A+ Certification
18 23 (1.16%) RHCA
19 21 (1.05%) CISM
20 19 (0.95%) CCSA
Quality Assurance & Compliance
1 361 (18.13%) SLA
2 83 (4.17%) QA
3 53 (2.66%) GDPR
4 46 (2.31%) COBIT
5 36 (1.81%) ISO/IEC 20000
5 36 (1.81%) PMO
6 32 (1.61%) ISO/IEC 27001
7 18 (0.90%) PCI DSS
8 10 (0.50%) ISO 9001
9 7 (0.35%) Data Quality
10 6 (0.30%) Sarbanes-Oxley
11 5 (0.25%) GCP
12 4 (0.20%) GPG13
12 4 (0.20%) ISO/IEC 19770
12 4 (0.20%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
13 3 (0.15%) Disclosure Scotland
13 3 (0.15%) Government Security Classifications
14 2 (0.10%) Actionable Recommendations
15 1 (0.050%) BS25999
15 1 (0.050%) ISO 22301
System Software
1 396 (19.89%) Active Directory
2 170 (8.54%) VMware Infrastructure
3 109 (5.47%) Hyper-V
4 48 (2.41%) Virtual Desktop
5 25 (1.26%) Virtual Machines
6 22 (1.10%) BitLocker
6 22 (1.10%) Microsoft App-V
7 18 (0.90%) VMware ESXi
8 17 (0.85%) Docker
9 15 (0.75%) vSphere
10 12 (0.60%) KVM
10 12 (0.60%) Veritas Volume Manager
10 12 (0.60%) XenApp
11 11 (0.55%) VMware Server
12 10 (0.50%) VMware NSX
13 7 (0.35%) NFS
14 6 (0.30%) Samba
14 6 (0.30%) XenDesktop
15 4 (0.20%) Terminal Services
15 4 (0.20%) VMware Workstation
Systems Management
1 157 (7.89%) SCCM
2 44 (2.21%) SCOM
3 28 (1.41%) SCVMM
4 24 (1.21%) Puppet
5 22 (1.10%) Kibana
5 22 (1.10%) logstash
6 19 (0.95%) Single Sign-On
7 18 (0.90%) Systems Management Server (SMS)
8 17 (0.85%) Forefront Identity Manager
9 15 (0.75%) BMC PATROL
9 15 (0.75%) Nagios
9 15 (0.75%) OPNET
10 14 (0.70%) OpenView
11 13 (0.65%) AirWatch
11 13 (0.65%) NetBackup
11 13 (0.65%) Terraform
12 12 (0.60%) Perfmon
13 11 (0.55%) Packer
14 10 (0.50%) Ansible
14 10 (0.50%) Microsoft Intune
Vendors
1 575 (28.88%) Microsoft
2 377 (18.94%) ServiceNow
3 199 (9.99%) Remedy
4 186 (9.34%) VMware
5 134 (6.73%) Oracle
6 132 (6.63%) Cisco
7 119 (5.98%) BMC
8 98 (4.92%) HP
9 68 (3.42%) Citrix
9 68 (3.42%) SolarWinds
10 58 (2.91%) SAP
11 50 (2.51%) Red Hat
12 47 (2.36%) Apple
13 46 (2.31%) Ivanti
14 42 (2.11%) McAfee
15 38 (1.91%) Cognizant
16 33 (1.66%) Dynatrace
17 32 (1.61%) IBM
18 29 (1.46%) Adobe
18 29 (1.46%) Veeam