Period
to 23 October 2017

The following table provides summary statistics for permanent job vacancies with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 23 October 2017 with a comparison to the same period in the previous 2 years.

IT Service Management (ITSM)
UK
6 months to
23 Oct 2017
Same period 2016 Same period 2015
Rank 321 349 378
Rank change year-on-year +28 +29 +54
Permanent jobs citing ITSM 1777 1731 1848
As % of all permanent IT jobs advertised in the UK 1.01% 0.91% 0.84%
As % of the Processes & Methodologies category 1.13% 1.02% 0.95%
Number of salaries quoted 1276 1363 1471
UK median annual salary £47,500 £47,500 £46,000
Median salary % change year-on-year - +3.26% +5.75%
10th Percentile £23,750 £26,750 £25,000
90th Percentile £73,750 £75,000 £72,500
UK excluding London median annual salary £45,000 £44,000 £42,500
% change year-on-year +2.27% +3.53% +6.25%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 157899 169213 193846
As % of all permanent IT jobs advertised in the UK 89.95% 89.23% 88.62%
Number of salaries quoted 124329 140773 159410
UK median annual salary £50,000 £49,500 £47,500
Median salary % change year-on-year +1.01% +4.21% +5.56%
10th Percentile £28,750 £28,000 £27,500
90th Percentile £80,000 £78,750 £76,250
UK excluding London median annual salary £43,500 £42,500 £42,500
% change year-on-year +2.35% - +6.25%

ITSM
Job Vacancy Trend

Job postings citing ITSM as a percentage of all IT jobs advertised.

Job vacancy trend for ITSM in the UK

ITSM
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM.

Salary trend for ITSM in the UK

ITSM
Salary Histogram

The salary distribution of IT jobs citing ITSM over the 6 months to 23 October 2017.

Salary histogram for ITSM in the UK

ITSM
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the UK over the 6 months to 23 October 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +27 1665 £47,500 - 79
UK excluding London -19 938 £45,000 +2.27% 48
London +75 757 £52,500 - 35
South East -35 254 £45,000 -4.76% 9
North of England +16 206 £37,500 -14.77% 15
South West +39 148 £42,500 +19.72% 3
Midlands -5 142 £50,000 +17.65% 12
East of England -38 136 £48,000 +1.05% 5
Yorkshire +50 94 £35,000 -22.22% 8
North West -19 89 £40,000 -9.09% 5
West Midlands -15 84 £50,000 +21.95% 8
East Midlands +26 58 £54,000 +27.06% 4
Scotland -25 46 £44,250 -4.32% 3
Wales +5 30 £40,000 +40.35% 1
North East +41 23 £37,516 -11.73% 2
Northern Ireland -16 5 £51,250 +28.13%

For the 6 months to 23 October 2017, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads with a requirement for ITSM.

1 1282 (72.14%) ITIL
2 1197 (67.36%) Service Management
3 450 (25.32%) Windows
4 440 (24.76%) Service Delivery
5 432 (24.31%) Finance
6 430 (24.20%) Microsoft
7 306 (17.22%) Problem Management
8 282 (15.87%) Degree
9 260 (14.63%) Active Directory
10 254 (14.29%) SLA
11 251 (14.12%) ServiceNow
12 247 (13.90%) Change Management
13 241 (13.56%) ITIL V3
14 225 (12.66%) Remedy ITSM
14 225 (12.66%) Remedy
15 224 (12.61%) Project Management
16 223 (12.55%) Agile Software Development
17 221 (12.44%) Security Cleared
18 201 (11.31%) SQL
19 191 (10.75%) Analytical Skills
20 185 (10.41%) Incident Management
21 182 (10.24%) SQL Server
22 175 (9.85%) Windows Server
23 171 (9.62%) JavaScript
24 170 (9.57%) ITIL Certification
25 166 (9.34%) Management Information System
26 164 (9.23%) Stakeholder Management
27 158 (8.89%) HTML
28 155 (8.72%) Web Services
29 154 (8.67%) Microsoft Office

ITSM
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 119 (6.70%) SharePoint
2 72 (4.05%) MS Exchange
3 57 (3.21%) IIS
4 27 (1.52%) BizTalk Server
5 24 (1.35%) Skype for Business
6 21 (1.18%) Confluence
7 18 (1.01%) CMS
7 18 (1.01%) Documentum
8 16 (0.90%) Exchange Server 2010
8 16 (0.90%) SharePoint 2010
9 9 (0.51%) Tomcat
10 8 (0.45%) Exchange Server 2013
11 7 (0.39%) SharePoint Server
12 5 (0.28%) Apache
12 5 (0.28%) IBM Notes
12 5 (0.28%) OpenStack
12 5 (0.28%) Oracle SOA Suite
13 4 (0.23%) Adobe Experience Manager
13 4 (0.23%) Anypoint
13 4 (0.23%) WebSphere
Applications
1 154 (8.67%) Microsoft Office
2 92 (5.18%) Microsoft Excel
3 49 (2.76%) Microsoft PowerPoint
4 24 (1.35%) MS Visio
5 20 (1.13%) Spreadsheet
6 8 (0.45%) Microsoft Project
7 2 (0.11%) AutoCAD
8 1 (0.056%) InfoPath
8 1 (0.056%) MicroStation
8 1 (0.056%) ProjectWise
8 1 (0.056%) Revit
Business Applications
1 225 (12.66%) Remedy ITSM
2 13 (0.73%) Dynamics CRM
3 9 (0.51%) MetaTrader
4 6 (0.34%) Remedy AR System
5 5 (0.28%) Eloqua
6 4 (0.23%) assyst
6 4 (0.23%) Dynamics AX
6 4 (0.23%) SAP S/4HANA
6 4 (0.23%) SAP SRM
7 2 (0.11%) HFM
7 2 (0.11%) Oracle EBS
7 2 (0.11%) Oracle ERP
7 2 (0.11%) SAP CRM
8 1 (0.056%) Magento
8 1 (0.056%) Oracle CRM
8 1 (0.056%) Sentinel
Cloud Services
1 122 (6.87%) Office 365
2 97 (5.46%) Microsoft Azure
3 56 (3.15%) SaaS
4 55 (3.10%) Amazon AWS
5 27 (1.52%) IaaS
6 21 (1.18%) PaaS
7 19 (1.07%) GitHub
8 14 (0.79%) Cloud Computing
9 7 (0.39%) Dynamics 365
9 7 (0.39%) Google Cloud Platform
10 6 (0.34%) Azure Active Directory
11 5 (0.28%) Adobe Analytics
12 2 (0.11%) Amazon EC2
12 2 (0.11%) Amazon S3
12 2 (0.11%) Amazon SQS
12 2 (0.11%) G Suite
12 2 (0.11%) iTunes
12 2 (0.11%) OneDrive
13 1 (0.056%) Google Drive
13 1 (0.056%) Oracle Service Cloud
Communications & Networking
1 77 (4.33%) Firewall
2 75 (4.22%) DNS
3 68 (3.83%) VPN
4 65 (3.66%) SAN
5 58 (3.26%) WAN
6 56 (3.15%) Internet
7 49 (2.76%) Wireless
8 46 (2.59%) DHCP
8 46 (2.59%) LAN
9 43 (2.42%) Network Security
9 43 (2.42%) VoIP
10 41 (2.31%) TCP/IP
11 35 (1.97%) Wireshark
12 32 (1.80%) Wi-Fi
13 29 (1.63%) SSL
14 27 (1.52%) SNMP
15 26 (1.46%) Intrusion Detection
16 25 (1.41%) Cisco IOS
16 25 (1.41%) HTTP
17 24 (1.35%) FTP
Database & Business Intelligence
1 182 (10.24%) SQL Server
2 32 (1.80%) MySQL
3 26 (1.46%) SQL Server 2014
4 24 (1.35%) SQL Server 2012
5 19 (1.07%) Big Data
6 17 (0.96%) Data Warehouse
7 12 (0.68%) Relational Database
7 12 (0.68%) SQL Server Integration Services
8 11 (0.62%) QlikView
9 10 (0.56%) SQL Server 2016
10 9 (0.51%) BusinessObjects
10 9 (0.51%) DB2
10 9 (0.51%) Oracle Database
10 9 (0.51%) Power BI
10 9 (0.51%) SQL Server 2008
11 8 (0.45%) Oracle Reports
11 8 (0.45%) SQL Server Analysis Services
11 8 (0.45%) SQL Server Reporting Services
12 7 (0.39%) Hadoop
12 7 (0.39%) Oracle Database 11g
Development Applications
1 74 (4.16%) JIRA
2 36 (2.03%) Team Foundation Server
3 34 (1.91%) Git (software)
4 16 (0.90%) Visual Studio
5 15 (0.84%) Jenkins
6 9 (0.51%) Atlassian Bamboo
7 8 (0.45%) Selenium
8 7 (0.39%) Bitbucket
8 7 (0.39%) TeamCity
9 6 (0.34%) Ant
9 6 (0.34%) Maven
9 6 (0.34%) Oracle Forms
10 5 (0.28%) IntelliJ
10 5 (0.28%) Talend Open Studio
11 4 (0.23%) Eclipse
11 4 (0.23%) NuGet
11 4 (0.23%) Octopus Deploy
11 4 (0.23%) Sonatype Nexus
11 4 (0.23%) Subversion
12 3 (0.17%) Fiddler
General
1 432 (24.31%) Finance
2 124 (6.98%) Banking
3 69 (3.88%) Investment Banking
4 60 (3.38%) Financial Institution
5 58 (3.26%) Back Office
6 54 (3.04%) Telecoms
7 53 (2.98%) Retail Banking
8 51 (2.87%) Manufacturing
9 47 (2.64%) Retail
10 46 (2.59%) Marketing
11 29 (1.63%) Legal
12 26 (1.46%) Law
13 18 (1.01%) Publishing
14 15 (0.84%) Electronics
15 11 (0.62%) Games
16 10 (0.56%) Local Government
17 9 (0.51%) Advertising
18 8 (0.45%) Billing
18 8 (0.45%) Digital Economy
19 6 (0.34%) Front Office
Job Titles
1 312 (17.56%) Service Manager
2 286 (16.09%) Analyst
3 192 (10.80%) IT Manager
4 170 (9.57%) Consultant
5 136 (7.65%) IT Services Manager
6 111 (6.25%) Service Analyst
7 107 (6.02%) Delivery Manager
8 95 (5.35%) Developer
8 95 (5.35%) Services Delivery Manager
9 92 (5.18%) Support Engineer
10 84 (4.73%) Administrator
11 71 (4.00%) Support Analyst
12 65 (3.66%) Applications Support
13 62 (3.49%) Desktop Support
14 60 (3.38%) ITIL Manager
15 58 (3.26%) Architect
15 58 (3.26%) Incident Manager
16 55 (3.10%) Product Manager
16 55 (3.10%) Service Desk Analyst
16 55 (3.10%) Technical Consultant
Libraries, Frameworks & Software Standards
1 158 (8.89%) HTML
2 155 (8.72%) Web Services
3 124 (6.98%) XML
4 110 (6.19%) CSS
5 101 (5.68%) .NET
6 83 (4.67%) SOAP
7 73 (4.11%) Ajax
8 54 (3.04%) REST
9 49 (2.76%) AngularJS
10 27 (1.52%) Flash
11 24 (1.35%) jQuery
12 23 (1.29%) ASP.NET Web API
12 23 (1.29%) Twitter Bootstrap
13 21 (1.18%) JSON
13 21 (1.18%) WCF
14 20 (1.13%) Entity Framework
14 20 (1.13%) FIX Protocol
15 19 (1.07%) ASP.NET
16 16 (0.90%) Middleware
16 16 (0.90%) SAP PI
Miscellaneous
1 191 (10.75%) Analytical Skills
2 166 (9.34%) Management Information System
3 108 (6.08%) Data Centre
4 88 (4.95%) CMDB
5 71 (4.00%) Computer Science
6 54 (3.04%) User Experience
7 43 (2.42%) Hedge funds
8 39 (2.19%) Mainframe
8 39 (2.19%) Pricing Data
8 39 (2.19%) Reference Data
9 33 (1.86%) Enterprise Software
9 33 (1.86%) Virtual Team
10 28 (1.58%) Hybrid Cloud
11 23 (1.29%) Distributed Denial-of-Service
12 20 (1.13%) Cyberthreat
12 20 (1.13%) NHS
12 20 (1.13%) Replication
12 20 (1.13%) Security Operations Centre
13 18 (1.01%) Life Science
13 18 (1.01%) Smartphone
Operating Systems
1 450 (25.32%) Windows
2 175 (9.85%) Windows Server
3 133 (7.48%) Unix
4 117 (6.58%) Linux
5 89 (5.01%) Windows Server 2012
6 65 (3.66%) Windows 10
7 64 (3.60%) Windows Server 2008
8 62 (3.49%) Windows 7
9 25 (1.41%) Solaris
10 24 (1.35%) Windows Server 2003
11 21 (1.18%) Mac OS X
12 18 (1.01%) Android
12 18 (1.01%) Apple iOS
13 17 (0.96%) Windows XP
14 13 (0.73%) CentOS
15 11 (0.62%) Windows 8
16 9 (0.51%) AIX
17 8 (0.45%) HPUX
18 7 (0.39%) Red Hat Enterprise Linux
19 4 (0.23%) Windows Vista
Processes & Methodologies
1 1282 (72.14%) ITIL
2 1197 (67.36%) Service Management
3 440 (24.76%) Service Delivery
4 306 (17.22%) Problem Management
5 247 (13.90%) Change Management
6 241 (13.56%) ITIL V3
7 224 (12.61%) Project Management
8 223 (12.55%) Agile Software Development
9 185 (10.41%) Incident Management
10 164 (9.23%) Stakeholder Management
11 143 (8.05%) Continuous Improvement
12 140 (7.88%) Asset Management
13 126 (7.09%) Configuration Management
14 121 (6.81%) Mentoring
15 108 (6.08%) Service Design
16 106 (5.97%) PRINCE2
16 106 (5.97%) Workflow
17 105 (5.91%) Information Security
18 99 (5.57%) Scrum
19 97 (5.46%) Business Intelligence
Programming Languages
1 201 (11.31%) SQL
2 171 (9.62%) JavaScript
3 104 (5.85%) PowerShell
4 99 (5.57%) Java
5 67 (3.77%) C#
6 42 (2.36%) Python
7 38 (2.14%) Shell Script
8 27 (1.52%) Perl
9 25 (1.41%) T-SQL
10 15 (0.84%) C
11 13 (0.73%) PL/SQL
11 13 (0.73%) VBScript
12 12 (0.68%) XPath
13 11 (0.62%) XQuery
14 9 (0.51%) VB
15 7 (0.39%) PHP
15 7 (0.39%) VB.NET
16 6 (0.34%) Bash Shell
16 6 (0.34%) VBA
17 5 (0.28%) Scala
Qualifications
1 282 (15.87%) Degree
2 221 (12.44%) Security Cleared
3 170 (9.57%) ITIL Certification
4 140 (7.88%) SC Cleared
5 87 (4.90%) Cisco Certification
6 81 (4.56%) DV Cleared
7 72 (4.05%) Microsoft Certification
8 57 (3.21%) CCNA
9 56 (3.15%) CCNP
9 56 (3.15%) Computer Science Degree
10 49 (2.76%) ISEB
11 35 (1.97%) ITIL Foundation Certificate
12 30 (1.69%) CISSP
13 28 (1.58%) MCSE
14 22 (1.24%) CREST Certified
14 22 (1.24%) GCIA
14 22 (1.24%) GCIH
14 22 (1.24%) SANS
15 19 (1.07%) MCP
16 18 (1.01%) CCSE
Quality Assurance & Compliance
1 254 (14.29%) SLA
2 61 (3.43%) ISO/IEC 27001
3 58 (3.26%) QA
4 27 (1.52%) ISO/IEC 20000
5 26 (1.46%) COBIT
6 14 (0.79%) PCI DSS
6 14 (0.79%) PMO
7 13 (0.73%) ISO 9001
8 11 (0.62%) RosettaNet
9 10 (0.56%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
10 7 (0.39%) Data Quality
10 7 (0.39%) Sarbanes-Oxley
11 6 (0.34%) Cyber Essentials
11 6 (0.34%) GPG13
12 5 (0.28%) GDPR
12 5 (0.28%) PSD2
13 4 (0.23%) Cyber Essentials PLUS
13 4 (0.23%) ISO/IEC 15288
14 3 (0.17%) ISO 22301
14 3 (0.17%) Solvency II
System Software
1 260 (14.63%) Active Directory
2 103 (5.80%) VMware Infrastructure
3 71 (4.00%) Hyper-V
4 38 (2.14%) Virtual Desktop
5 17 (0.96%) vSphere
6 16 (0.90%) VMware ESXi
7 11 (0.62%) BitLocker
8 9 (0.51%) Firmware
8 9 (0.51%) Virtual Machines
9 8 (0.45%) KVM
9 8 (0.45%) Snort
10 5 (0.28%) XenApp
11 4 (0.23%) Docker
11 4 (0.23%) Microsoft App-V
11 4 (0.23%) SAP ITS
11 4 (0.23%) Terminal Server
12 3 (0.17%) Terminal Services
12 3 (0.17%) XenDesktop
12 3 (0.17%) XenServer
13 2 (0.11%) Veritas Cluster Server
Systems Management
1 92 (5.18%) SCCM
2 38 (2.14%) SCOM
3 23 (1.29%) vCenter Server
4 19 (1.07%) Puppet
5 18 (1.01%) Nagios
5 18 (1.01%) Opscode Chef
6 16 (0.90%) vRealize
7 14 (0.79%) Microsoft Data Protection Manager
8 13 (0.73%) Ansible
9 12 (0.68%) Forefront Identity Manager
9 12 (0.68%) SCVMM
10 11 (0.62%) SCOrch
11 10 (0.56%) BMC PATROL
11 10 (0.56%) Tivoli
12 9 (0.51%) SCDPM
12 9 (0.51%) ZABBIX
13 8 (0.45%) WSUS
14 7 (0.39%) PowerCLI
15 6 (0.34%) Host Intrusion Detection System
15 6 (0.34%) RSA Archer
Vendors
1 430 (24.20%) Microsoft
2 251 (14.12%) ServiceNow
3 225 (12.66%) Remedy
4 146 (8.22%) Cisco
5 141 (7.93%) VMware
6 135 (7.60%) HP
7 128 (7.20%) BMC
8 98 (5.51%) Oracle
9 65 (3.66%) Citrix
10 56 (3.15%) SAP
11 45 (2.53%) F5
12 41 (2.31%) IBM
12 41 (2.31%) LANDesk
13 39 (2.19%) SolarWinds
14 33 (1.86%) HEAT Software
15 32 (1.80%) McAfee
16 26 (1.46%) Cadence
16 26 (1.46%) Sybase
16 26 (1.46%) Veritas
17 24 (1.35%) Sun