Period
to 9 April 2020

The following table provides summary statistics for permanent job vacancies with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 9 April 2020 with a comparison to the same period in the previous 2 years.

IT Service Management (ITSM)
UK
6 months to
9 Apr 2020
Same period 2019 Same period 2018
Rank 260 266 290
Rank change year-on-year +6 +24 +61
Permanent jobs citing ITSM 1,403 1,905 1,989
As % of all permanent jobs advertised in the UK 1.22% 1.28% 1.12%
As % of the Processes & Methodologies category 1.32% 1.39% 1.22%
Number of salaries quoted 1,179 1,454 1,408
Median annual salary £52,500 £50,000 £50,000
Median salary % change year-on-year +5.00% - +1.52%
10th Percentile £26,250 £25,000 £26,250
90th Percentile £85,000 £80,000 £82,500
UK excluding London median annual salary £43,000 £45,000 £42,500
% change year-on-year -4.44% +5.88% -5.56%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 105,988 137,424 163,586
As % of all permanent IT jobs advertised in the UK 92.04% 92.21% 92.31%
Number of salaries quoted 84,055 108,077 132,865
Median annual salary £55,000 £52,500 £50,000
Median salary % change year-on-year +4.76% +5.00% +5.26%
10th Percentile £31,250 £30,000 £29,000
90th Percentile £88,750 £85,000 £81,250
UK excluding London median annual salary £47,500 £45,000 £45,000
% change year-on-year +5.56% - +5.88%

ITSM
Job Vacancy Trend

Job postings citing ITSM as a proportion of all IT jobs advertised.

Job vacancy trend for ITSM in the UK

ITSM
Salary Trend

3-month moving average salary quoted in jobs citing ITSM.

Salary trend for ITSM in the UK

ITSM
Salary Histogram

Salary distribution for jobs citing ITSM over the 6 months to 9 April 2020.

Salary histogram for ITSM in the UK

ITSM
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the UK over the 6 months to 9 April 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +9 1,300 £55,000 +10.55% 114
UK excluding London +27 847 £43,000 -4.44% 82
London -2 513 £65,000 +13.04% 34
South East +19 275 £50,000 +11.11% 18
North of England +32 208 £37,500 - 21
Midlands -25 145 £50,000 +8.70% 13
Work from Home +43 116 £67,500 +12.50% 6
West Midlands -25 100 £55,000 +19.57% 7
South West +61 96 £31,500 -19.75% 14
Yorkshire +48 94 £35,500 +1.43% 6
North West +36 83 £48,250 +20.63% 14
East of England +19 63 £33,000 -5.71% 14
East Midlands +29 44 £45,000 +23.15% 6
Scotland +27 33 £45,500 -37.67%
North East 0 31 £37,500 +8.70% 1
Wales -1 29 £34,500 -5.48% 5
Northern Ireland +24 6 £28,000 -23.29%

For the 6 months to 9 April 2020, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for ITSM.

1 890 (63.44%) Service Management
2 853 (60.80%) ITIL
3 369 (26.30%) ServiceNow
4 352 (25.09%) Microsoft
5 323 (23.02%) Windows
6 265 (18.89%) Service Delivery
6 265 (18.89%) Agile Software Development
7 248 (17.68%) Active Directory
8 244 (17.39%) Office 365
9 225 (16.04%) Finance
10 214 (15.25%) SLA
11 180 (12.83%) Problem-Solving
12 174 (12.40%) Project Management
13 159 (11.33%) Azure
14 153 (10.91%) Analytical Skills
15 148 (10.55%) Incident Management
16 146 (10.41%) Change Management
17 142 (10.12%) Microsoft Office
18 139 (9.91%) ITIL Certification
19 136 (9.69%) DevOps
20 134 (9.55%) ITIL V3
21 121 (8.62%) JavaScript
22 119 (8.48%) Stakeholder Management
23 115 (8.20%) Management Information System
24 114 (8.13%) SQL
25 113 (8.05%) Problem Management
26 111 (7.91%) VMware
27 110 (7.84%) Windows 10
28 107 (7.63%) Continuous Improvement
29 104 (7.41%) LAN

ITSM
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 57 (4.06%) MS Exchange
2 55 (3.92%) SharePoint
3 36 (2.57%) CMS
4 34 (2.42%) Confluence
5 33 (2.35%) Skype for Business
6 13 (0.93%) SAS
7 10 (0.71%) Exchange Server 2013
7 10 (0.71%) IIS
8 8 (0.57%) Exchange Server 2007
9 4 (0.29%) Elasticsearch
9 4 (0.29%) Exchange Server 2010
9 4 (0.29%) OpenStack
9 4 (0.29%) Oracle Workflow
9 4 (0.29%) Tomcat
9 4 (0.29%) WebSphere
10 2 (0.14%) Apache Spark
10 2 (0.14%) IBM Notes
11 1 (0.071%) Documentum
11 1 (0.071%) SharePoint 2013
Applications
1 142 (10.12%) Microsoft Office
2 36 (2.57%) Microsoft Excel
3 28 (2.00%) Microsoft PowerPoint
4 7 (0.50%) Microsoft Project
5 6 (0.43%) MS Visio
6 1 (0.071%) Acrobat
6 1 (0.071%) Adobe Illustrator
6 1 (0.071%) InDesign
6 1 (0.071%) Photoshop
Business Applications
1 103 (7.34%) Remedy ITSM
2 17 (1.21%) Dynamics CRM
3 16 (1.14%) assyst
4 8 (0.57%) Sage X3
5 4 (0.29%) Remedy AR System
6 3 (0.21%) SAP ERP
6 3 (0.21%) SAP GTS
6 3 (0.21%) SAP Hybris
6 3 (0.21%) SAP S/4HANA
7 2 (0.14%) Eikon
7 2 (0.14%) SAP CO
7 2 (0.14%) SAP FI
7 2 (0.14%) SAP FI/CO
7 2 (0.14%) thinkFolio
8 1 (0.071%) Line 500
8 1 (0.071%) Oracle Applications
8 1 (0.071%) Sage 200
8 1 (0.071%) Sage 50
8 1 (0.071%) SAP HR
8 1 (0.071%) SAP IS-U
Cloud Services
1 244 (17.39%) Office 365
2 159 (11.33%) Azure
3 87 (6.20%) AWS
4 81 (5.77%) SaaS
5 28 (2.00%) PaaS
6 27 (1.92%) IaaS
7 26 (1.85%) Azure Active Directory
8 19 (1.35%) Mimecast
9 15 (1.07%) OneDrive
10 13 (0.93%) Dynamics 365
11 12 (0.86%) Cloud Computing
11 12 (0.86%) GCP
12 9 (0.64%) Salesforce Service Cloud
13 5 (0.36%) GitHub
13 5 (0.36%) WhatsApp
14 4 (0.29%) Amazon EC2
14 4 (0.29%) AWS CloudFormation
14 4 (0.29%) AWS Lambda
14 4 (0.29%) Serverless
14 4 (0.29%) Tricentis Tosca
Communications & Networking
1 104 (7.41%) LAN
2 87 (6.20%) WAN
3 69 (4.92%) DNS
4 61 (4.35%) TCP/IP
5 59 (4.21%) Firewall
6 51 (3.64%) VPN
7 47 (3.35%) DHCP
7 47 (3.35%) Skype
8 25 (1.78%) VoIP
9 24 (1.71%) SSL
9 24 (1.71%) Wireless
10 23 (1.64%) Network Security
11 22 (1.57%) Remote Desktop
12 20 (1.43%) Internet
13 19 (1.35%) SAN
14 17 (1.21%) VLAN
15 15 (1.07%) Intranet
15 15 (1.07%) Wi-Fi
16 11 (0.78%) MPLS
17 9 (0.64%) ADSL
Database & Business Intelligence
1 43 (3.06%) SQL Server
2 24 (1.71%) Big Data
3 18 (1.28%) Data Warehouse
4 12 (0.86%) DB2
5 10 (0.71%) Amazon RDS
5 10 (0.71%) BusinessObjects
5 10 (0.71%) MySQL
6 8 (0.57%) GIS
7 6 (0.43%) Crystal Reports
7 6 (0.43%) SQL Server Reporting Services
8 5 (0.36%) Data Mining
8 5 (0.36%) Informix
8 5 (0.36%) NoSQL
8 5 (0.36%) Relational Database
9 4 (0.29%) Hadoop
9 4 (0.29%) MariaDB
9 4 (0.29%) Oracle Database
9 4 (0.29%) SAP HANA
10 3 (0.21%) Base SAS
10 3 (0.21%) Sybase ASE
Development Applications
1 81 (5.77%) JIRA
2 26 (1.85%) Git (software)
3 20 (1.43%) Jenkins
4 15 (1.07%) Selenium
5 13 (0.93%) Subversion
6 10 (0.71%) Bitbucket
7 9 (0.64%) JUnit
7 9 (0.64%) SonarQube
7 9 (0.64%) WebDriver
8 8 (0.57%) ReSharper
9 6 (0.43%) Atlassian Bamboo
9 6 (0.43%) Team Foundation Server
10 5 (0.36%) webpack
11 4 (0.29%) VersionOne
12 3 (0.21%) GitLab
12 3 (0.21%) Octopus Deploy
13 2 (0.14%) Maven
13 2 (0.14%) MSI
13 2 (0.14%) SoapUI
13 2 (0.14%) Sonatype Nexus
General
1 225 (16.04%) Finance
2 77 (5.49%) Retail
3 50 (3.56%) Telecoms
4 46 (3.28%) Public Sector
5 42 (2.99%) Banking
6 28 (2.00%) Pharmaceutical
7 19 (1.35%) Manufacturing
8 16 (1.14%) Law
9 14 (1.00%) Legal
10 11 (0.78%) Marketing
11 10 (0.71%) Financial Institution
11 10 (0.71%) Front Office
11 10 (0.71%) Local Government
12 9 (0.64%) Electronics
13 6 (0.43%) Advertising
13 6 (0.43%) Aerospace
13 6 (0.43%) Military
13 6 (0.43%) Publishing
14 4 (0.29%) Investment Banking
15 3 (0.21%) Billing
Job Titles
1 235 (16.75%) Analyst
2 164 (11.69%) Service Manager
3 119 (8.48%) Architect
4 116 (8.27%) IT Manager
5 113 (8.05%) Consultant
6 111 (7.91%) Service Analyst
7 98 (6.99%) Developer
8 86 (6.13%) ServiceNow Developer
9 83 (5.92%) Support Engineer
10 71 (5.06%) Service Desk Analyst
10 71 (5.06%) Support Analyst
11 70 (4.99%) IT Services Manager
12 55 (3.92%) Delivery Manager
13 54 (3.85%) Desktop Support
14 52 (3.71%) 2nd Line Support
15 51 (3.64%) ServiceNow Consultant
16 48 (3.42%) Service Delivery Manager
17 47 (3.35%) IT Support
18 41 (2.92%) Administrator
19 40 (2.85%) IT Analyst
Libraries, Frameworks & Software Standards
1 65 (4.63%) HTML
2 62 (4.42%) Web Services
3 58 (4.13%) CSS
4 57 (4.06%) XML
5 53 (3.78%) Ajax
6 41 (2.92%) AngularJS
6 41 (2.92%) SOAP
7 35 (2.49%) LDAP
8 30 (2.14%) REST
9 19 (1.35%) .NET
10 15 (1.07%) Twitter Bootstrap
11 10 (0.71%) .NET Core
11 10 (0.71%) SAML
12 9 (0.64%) HTML5
12 9 (0.64%) JDBC
12 9 (0.64%) ODBC
13 8 (0.57%) .NET Framework
13 8 (0.57%) Node.js
14 6 (0.43%) Velocity
15 5 (0.36%) Spring
Miscellaneous
1 153 (10.91%) Analytical Skills
2 115 (8.20%) Management Information System
3 70 (4.99%) CMDB
4 61 (4.35%) Data Centre
5 57 (4.06%) Self-Motivation
6 29 (2.07%) Public Cloud
6 29 (2.07%) User Experience
7 26 (1.85%) Hybrid Cloud
8 22 (1.57%) Video Conferencing
9 19 (1.35%) Security Operations Centre
10 15 (1.07%) Enterprise Software
11 14 (1.00%) Virtual Team
12 13 (0.93%) Smart Meter
13 11 (0.78%) e-Learning
13 11 (0.78%) Private Cloud
14 10 (0.71%) PMI
14 10 (0.71%) Smartphone
15 9 (0.64%) Foreign Exchange (FX)
16 8 (0.57%) Client/Server
16 8 (0.57%) Clustering
Operating Systems
1 323 (23.02%) Windows
2 110 (7.84%) Windows 10
3 91 (6.49%) Windows 7
4 88 (6.27%) Windows Server
5 70 (4.99%) Linux
6 41 (2.92%) Windows Server 2008
7 39 (2.78%) Windows Server 2016
8 35 (2.49%) Android
9 24 (1.71%) Windows Server 2012
10 21 (1.50%) Apple iOS
10 21 (1.50%) Unix
11 15 (1.07%) Windows 8
12 14 (1.00%) Mac OS
12 14 (1.00%) Mac OS X
13 12 (0.86%) CentOS
14 10 (0.71%) Solaris
15 9 (0.64%) Windows Server 2019
16 8 (0.57%) Red Hat Enterprise Linux
17 4 (0.29%) Debian
17 4 (0.29%) Ubuntu
Processes & Methodologies
1 890 (63.44%) Service Management
2 853 (60.80%) ITIL
3 265 (18.89%) Agile Software Development
3 265 (18.89%) Service Delivery
4 180 (12.83%) Problem-Solving
5 174 (12.40%) Project Management
6 148 (10.55%) Incident Management
7 146 (10.41%) Change Management
8 136 (9.69%) DevOps
9 134 (9.55%) ITIL V3
10 119 (8.48%) Stakeholder Management
11 113 (8.05%) Problem Management
12 107 (7.63%) Continuous Improvement
13 94 (6.70%) Project Delivery
14 78 (5.56%) Workflow
15 77 (5.49%) Decision-Making
16 74 (5.27%) Configuration Management
17 72 (5.13%) Information Security
17 72 (5.13%) Service Design
18 71 (5.06%) Disaster Recovery
Programming Languages
1 121 (8.62%) JavaScript
2 114 (8.13%) SQL
3 69 (4.92%) PowerShell
4 42 (2.99%) Java
5 27 (1.92%) Python
6 16 (1.14%) C
7 13 (0.93%) C#
8 10 (0.71%) VB
9 8 (0.57%) PHP
9 8 (0.57%) PL/SQL
10 7 (0.50%) Bash Shell
11 6 (0.43%) C++
11 6 (0.43%) Perl
12 5 (0.36%) VBScript
13 3 (0.21%) ABAP
13 3 (0.21%) T-SQL
13 3 (0.21%) TypeScript
14 1 (0.071%) AWK
14 1 (0.071%) Korn
14 1 (0.071%) Shell Script
Qualifications
1 139 (9.91%) ITIL Certification
2 103 (7.34%) Security Cleared
3 100 (7.13%) Degree
4 67 (4.78%) SC Cleared
5 45 (3.21%) Microsoft Certification
6 33 (2.35%) ITIL Foundation Certificate
7 24 (1.71%) Cisco Certification
8 23 (1.64%) MCP
9 19 (1.35%) Computer Science Degree
9 19 (1.35%) MCSA
10 13 (0.93%) MCSE
11 12 (0.86%) CCNA
12 11 (0.78%) SANS
13 10 (0.71%) PMI Certification
14 9 (0.64%) A+ Certification
14 9 (0.64%) CCNP
14 9 (0.64%) CISSP
15 8 (0.57%) CIPD
16 5 (0.36%) DV Cleared
16 5 (0.36%) PRINCE2 Certification
Quality Assurance & Compliance
1 214 (15.25%) SLA
2 63 (4.49%) QA
3 37 (2.64%) ISO/IEC 27001
4 29 (2.07%) COBIT
5 24 (1.71%) Data Quality
5 24 (1.71%) ISO/IEC 20000
6 23 (1.64%) GDPR
7 20 (1.43%) PMO
8 16 (1.14%) PCI DSS
9 15 (1.07%) Sarbanes-Oxley
10 11 (0.78%) NIST
11 6 (0.43%) ISO 9001
12 4 (0.29%) GPG13
12 4 (0.29%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
12 4 (0.29%) PMBOK
13 3 (0.21%) Cyber Essentials
14 1 (0.071%) BS7799
14 1 (0.071%) Disclosure Scotland
14 1 (0.071%) ISO 22301
14 1 (0.071%) NIST 800
System Software
1 248 (17.68%) Active Directory
2 84 (5.99%) VMware Infrastructure
3 34 (2.42%) Hyper-V
4 25 (1.78%) Docker
5 17 (1.21%) Terminal Services
6 15 (1.07%) VMware ESXi
7 13 (0.93%) XenApp
8 11 (0.78%) Virtual Desktop
9 10 (0.71%) Virtual Machines
10 8 (0.57%) Firmware
10 8 (0.57%) vCloud
10 8 (0.57%) VMware Workstation
10 8 (0.57%) vSphere
11 7 (0.50%) BitLocker
12 4 (0.29%) KVM
12 4 (0.29%) Terminal Server
13 3 (0.21%) Microsoft App-V
14 2 (0.14%) Snort
14 2 (0.14%) Virtual Servers
14 2 (0.14%) XenDesktop
Systems Management
1 86 (6.13%) SCCM
2 26 (1.85%) Terraform
3 21 (1.50%) Ansible
3 21 (1.50%) Microsoft Intune
3 21 (1.50%) Single Sign-On
4 19 (1.35%) Tivoli
5 16 (1.14%) SCOM
6 15 (1.07%) Kubernetes
6 15 (1.07%) vCenter Server
7 12 (0.86%) Opscode Chef
7 12 (0.86%) Puppet
8 11 (0.78%) WSUS
9 9 (0.64%) RSA enVision
10 7 (0.50%) Jamf Pro
11 6 (0.43%) Cisco Prime
11 6 (0.43%) HP UCMDB
12 4 (0.29%) Cisco CUCM
12 4 (0.29%) Nessus
12 4 (0.29%) SCSM
12 4 (0.29%) ZABBIX
Vendors
1 369 (26.30%) ServiceNow
2 352 (25.09%) Microsoft
3 111 (7.91%) VMware
4 103 (7.34%) Remedy
5 66 (4.70%) Cisco
6 58 (4.13%) Citrix
7 52 (3.71%) HP
8 51 (3.64%) Apple
9 43 (3.06%) Oracle
10 39 (2.78%) IBM
10 39 (2.78%) SAP
11 34 (2.42%) BMC
11 34 (2.42%) Salesforce.com
12 16 (1.14%) SolarWinds
13 15 (1.07%) CA
13 15 (1.07%) Capita
14 13 (0.93%) Dell
14 13 (0.93%) Dynatrace
14 13 (0.93%) Red Hat
15 12 (0.86%) Google