Period
to 24 May 2019

The following table provides summary statistics for permanent job vacancies with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 24 May 2019 with a comparison to the same period in the previous 2 years.

IT Service Management (ITSM)
UK
6 months to
24 May 2019
Same period 2018 Same period 2017
Rank 254 298 359
Rank change year-on-year +44 +61 -21
Permanent jobs citing ITSM 1,948 1,935 1,495
As % of all permanent IT jobs advertised in the UK 1.34% 1.12% 0.88%
As % of the Processes & Methodologies category 1.46% 1.22% 0.96%
Number of salaries quoted 1,429 1,332 1,148
UK median annual salary £52,500 £47,500 £49,250
Median salary % change year-on-year +10.53% -3.55% +7.07%
10th Percentile £26,000 £25,750 £25,750
90th Percentile £81,250 £80,000 £77,500
UK excluding London median annual salary £46,000 £42,500 £47,500
% change year-on-year +8.24% -10.53% +11.76%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 133,252 158,348 154,932
As % of all permanent IT jobs advertised in the UK 91.75% 91.83% 91.49%
Number of salaries quoted 104,246 127,450 127,097
UK median annual salary £52,500 £50,000 £47,500
Median salary % change year-on-year +5.00% +5.26% -
10th Percentile £30,000 £29,250 £27,790
90th Percentile £85,000 £82,500 £78,750
UK excluding London median annual salary £45,000 £45,000 £42,500
% change year-on-year - +5.88% -

ITSM
Job Vacancy Trend

Job postings citing ITSM as a percentage of all IT jobs advertised.

Job vacancy trend for ITSM in the UK

ITSM
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM.

Salary trend for ITSM in the UK

ITSM
Salary Histogram

The salary distribution of IT jobs citing ITSM over the 6 months to 24 May 2019.

Salary histogram for ITSM in the UK

ITSM
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the UK over the 6 months to 24 May 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +45 1,821 £51,750 +4.55% 64
UK excluding London +46 1,143 £46,000 +8.24% 42
London +45 721 £60,000 +14.29% 29
South East +27 378 £50,000 +9.89% 10
Midlands +90 271 £46,000 +10.84% 5
North of England +45 251 £40,000 -11.11% 16
West Midlands +90 213 £46,000 +8.24% 4
North West +45 112 £42,500 -2.86% 9
Yorkshire -12 100 £44,624 -0.84% 6
South West -65 99 £42,500 +41.67% 3
East of England +90 94 £34,000 -19.05% 1
East Midlands +26 58 £36,540 -11.95% 1
Scotland -17 47 £62,500 +83.82% 6
North East +36 39 £37,500 -16.67% 1
Wales -41 21 £36,500 -24.38% 1
Northern Ireland -26 3 £36,500 +17.74%

For the 6 months to 24 May 2019, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for ITSM.

1 1,233 (63.30%) ITIL
2 1,168 (59.96%) Service Management
3 575 (29.52%) ServiceNow
4 456 (23.41%) Microsoft
5 428 (21.97%) Service Delivery
6 420 (21.56%) Windows
7 336 (17.25%) Finance
8 308 (15.81%) Problem-Solving
9 306 (15.71%) Active Directory
10 302 (15.50%) SLA
11 279 (14.32%) Agile Software Development
12 238 (12.22%) Analytical Skills
13 227 (11.65%) Incident Management
14 224 (11.50%) Change Management
14 224 (11.50%) ITIL Certification
15 223 (11.45%) Microsoft Office
16 222 (11.40%) Degree
17 206 (10.57%) Continuous Improvement
18 205 (10.52%) ITIL V3
19 203 (10.42%) Problem Management
20 193 (9.91%) Stakeholder Management
21 173 (8.88%) Office 365
22 170 (8.73%) Microsoft Azure
23 159 (8.16%) Cisco
24 158 (8.11%) Security Cleared
25 151 (7.75%) Project Management
26 150 (7.70%) Windows Server
27 149 (7.65%) SQL
28 147 (7.55%) Mentoring
29 146 (7.49%) Remedy

ITSM
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 62 (3.18%) SharePoint
2 59 (3.03%) MS Exchange
3 20 (1.03%) Skype for Business
4 15 (0.77%) CMS
5 13 (0.67%) IIS
6 11 (0.56%) Elasticsearch
7 10 (0.51%) Apache
7 10 (0.51%) IBM Notes
8 8 (0.41%) JBoss
9 6 (0.31%) Exchange Server 2013
10 5 (0.26%) Confluence
10 5 (0.26%) Exchange Server 2010
11 4 (0.21%) Adobe Experience Manager
11 4 (0.21%) CICS
11 4 (0.21%) Mule
11 4 (0.21%) Mule ESB
12 3 (0.15%) Apache Synapse
12 3 (0.15%) Oracle Workflow
12 3 (0.15%) WildFly
13 2 (0.10%) Tomcat
Applications
1 223 (11.45%) Microsoft Office
2 109 (5.60%) Microsoft Excel
3 65 (3.34%) Microsoft PowerPoint
4 26 (1.33%) MS Visio
5 21 (1.08%) Microsoft Project
6 10 (0.51%) Chatbot
7 8 (0.41%) CATIA
8 7 (0.36%) Acrobat
8 7 (0.36%) Spreadsheet
9 2 (0.10%) Autodesk Inventor
Business Applications
1 146 (7.49%) Remedy ITSM
2 33 (1.69%) Dynamics CRM
3 11 (0.56%) Carpe Diem
3 11 (0.56%) Elite 3E
4 6 (0.31%) Remedy AR System
4 6 (0.31%) SAP S/4HANA
5 4 (0.21%) SAP HR
5 4 (0.21%) SAP SD
5 4 (0.21%) Unit4 Business World
6 3 (0.15%) Eloqua
6 3 (0.15%) SAP ERP
6 3 (0.15%) SAP R/3
7 2 (0.10%) Maximo
7 2 (0.10%) NetSuite
7 2 (0.10%) SAP Business One
7 2 (0.10%) SAP Payroll
8 1 (0.051%) Dynamics AX
8 1 (0.051%) Dynamics GP
8 1 (0.051%) Line 500
8 1 (0.051%) SAP FI
Cloud Services
1 173 (8.88%) Office 365
2 170 (8.73%) Microsoft Azure
3 92 (4.72%) SaaS
4 85 (4.36%) Amazon AWS
5 39 (2.00%) Power Platform
6 33 (1.69%) IaaS
7 22 (1.13%) Azure Active Directory
8 18 (0.92%) PaaS
9 16 (0.82%) Dynamics 365
9 16 (0.82%) OneDrive
10 15 (0.77%) Cloud Computing
11 10 (0.51%) Azure Stack
12 9 (0.46%) Mimecast
13 8 (0.41%) Slack
14 5 (0.26%) Apigee
15 4 (0.21%) Amazon EC2
15 4 (0.21%) Google Cloud Platform
15 4 (0.21%) OpenShift
15 4 (0.21%) SuccessFactors
15 4 (0.21%) Twilio
Communications & Networking
1 108 (5.54%) Firewall
2 100 (5.13%) VPN
3 99 (5.08%) WAN
4 84 (4.31%) LAN
5 65 (3.34%) DNS
6 55 (2.82%) DHCP
7 42 (2.16%) Wi-Fi
8 39 (2.00%) Internet
9 35 (1.80%) SAN
9 35 (1.80%) VoIP
10 33 (1.69%) Network Security
11 32 (1.64%) TCP/IP
11 32 (1.64%) Unified Communications
12 29 (1.49%) Skype
13 28 (1.44%) VLAN
14 23 (1.18%) Cisco Nexus
14 23 (1.18%) Remote Desktop
14 23 (1.18%) Wireless
15 22 (1.13%) MPLS
15 22 (1.13%) Wireshark
Database & Business Intelligence
1 104 (5.34%) SQL Server
2 37 (1.90%) Power BI
3 29 (1.49%) MySQL
4 18 (0.92%) Data Warehouse
4 18 (0.92%) Relational Database
5 14 (0.72%) GIS
6 12 (0.62%) NoSQL
7 11 (0.56%) PostgreSQL
8 9 (0.46%) SQL Server Integration Services
8 9 (0.46%) SQL Server Reporting Services
9 8 (0.41%) Amazon RDS
9 8 (0.41%) BusinessObjects
9 8 (0.41%) QlikView
10 7 (0.36%) Adabas
10 7 (0.36%) OLAP
10 7 (0.36%) Oracle Database
11 6 (0.31%) DB2
11 6 (0.31%) SQL Server Analysis Services
12 4 (0.21%) Couchbase
12 4 (0.21%) Microsoft Analysis Services
Development Applications
1 36 (1.85%) JIRA
2 9 (0.46%) Visual Studio
3 8 (0.41%) Jenkins
3 8 (0.41%) Team Foundation Server
4 7 (0.36%) Hudson
5 5 (0.26%) MSI
5 5 (0.26%) Visual Studio Team System
6 4 (0.21%) Atlassian Bamboo
6 4 (0.21%) TeamCity
7 3 (0.15%) Maven
7 3 (0.15%) Subversion
8 2 (0.10%) CircleCI
8 2 (0.10%) Git (software)
9 1 (0.051%) Bitbucket
9 1 (0.051%) Cucumber
9 1 (0.051%) InstallShield
9 1 (0.051%) Octopus Deploy
9 1 (0.051%) Selenium
9 1 (0.051%) SonarQube
9 1 (0.051%) WinDbg
General
1 336 (17.25%) Finance
2 68 (3.49%) Retail
3 60 (3.08%) Telecoms
4 51 (2.62%) Banking
4 51 (2.62%) Legal
5 49 (2.52%) Law
6 42 (2.16%) Marketing
7 34 (1.75%) Manufacturing
8 24 (1.23%) Back Office
9 23 (1.18%) Games
10 17 (0.87%) Advertising
10 17 (0.87%) Financial Institution
11 16 (0.82%) Automotive
12 15 (0.77%) Aerospace
12 15 (0.77%) Pharmaceutical
13 10 (0.51%) Publishing
14 9 (0.46%) Billing
15 8 (0.41%) Investment Banking
16 7 (0.36%) German Language
16 7 (0.36%) Local Government
Job Titles
1 323 (16.58%) Analyst
2 277 (14.22%) Consultant
3 241 (12.37%) Service Manager
4 155 (7.96%) Architect
5 132 (6.78%) Delivery Manager
6 125 (6.42%) ServiceNow Consultant
7 115 (5.90%) IT Manager
7 115 (5.90%) Technical Consultant
8 113 (5.80%) Services Delivery Manager
9 111 (5.70%) Support Engineer
10 110 (5.65%) Service Analyst
11 99 (5.08%) Support Analyst
12 98 (5.03%) Developer
13 80 (4.11%) Applications Support
14 78 (4.00%) Infrastructure Engineer
15 68 (3.49%) Service Desk Analyst
16 63 (3.23%) Business Analyst
17 61 (3.13%) IT Support
18 58 (2.98%) IT Services Manager
19 55 (2.82%) IT Analyst
Libraries, Frameworks & Software Standards
1 140 (7.19%) HTML
2 117 (6.01%) CSS
3 91 (4.67%) Web Services
4 89 (4.57%) XML
5 65 (3.34%) AngularJS
6 40 (2.05%) REST
7 37 (1.90%) HTML5
8 34 (1.75%) SOAP
9 19 (0.98%) Middleware
10 18 (0.92%) .NET
11 16 (0.82%) RESTful
12 13 (0.67%) LDAP
13 11 (0.56%) SAML
14 7 (0.36%) JSON
15 6 (0.31%) RabbitMQ
15 6 (0.31%) Spring
16 5 (0.26%) Ajax
17 4 (0.21%) Natural Language Processing
18 3 (0.15%) ActiveMQ
18 3 (0.15%) Spring Batch
Miscellaneous
1 238 (12.22%) Analytical Skills
2 129 (6.62%) Management Information System
3 117 (6.01%) Data Centre
4 115 (5.90%) CMDB
5 74 (3.80%) Self-Motivation
6 66 (3.39%) User Experience
7 58 (2.98%) Public Cloud
8 39 (2.00%) Enterprise Software
9 34 (1.75%) Virtual Team
10 32 (1.64%) Hybrid Cloud
11 26 (1.33%) Driving Licence
12 25 (1.28%) Replication
13 23 (1.18%) NHS
14 18 (0.92%) Mobile App
15 17 (0.87%) Blackberry
16 15 (0.77%) Hedge funds
17 13 (0.67%) AS400
18 12 (0.62%) Life Science
18 12 (0.62%) Video Conferencing
19 10 (0.51%) Online Games
Operating Systems
1 420 (21.56%) Windows
2 150 (7.70%) Windows Server
3 141 (7.24%) Windows 10
4 134 (6.88%) Windows 7
5 129 (6.62%) Linux
6 69 (3.54%) Windows Server 2012
7 62 (3.18%) Unix
8 42 (2.16%) Windows Server 2008
9 28 (1.44%) Apple iOS
9 28 (1.44%) Mac OS
10 26 (1.33%) Android
11 24 (1.23%) CentOS
12 18 (0.92%) Windows XP
13 16 (0.82%) Red Hat Enterprise Linux
13 16 (0.82%) Windows 2000
14 15 (0.77%) Mac OS X
15 12 (0.62%) Ubuntu
15 12 (0.62%) Windows 8
16 7 (0.36%) HPUX
17 5 (0.26%) Solaris
Processes & Methodologies
1 1,233 (63.30%) ITIL
2 1,168 (59.96%) Service Management
3 428 (21.97%) Service Delivery
4 308 (15.81%) Problem-Solving
5 279 (14.32%) Agile Software Development
6 227 (11.65%) Incident Management
7 224 (11.50%) Change Management
8 206 (10.57%) Continuous Improvement
9 205 (10.52%) ITIL V3
10 203 (10.42%) Problem Management
11 193 (9.91%) Stakeholder Management
12 151 (7.75%) Project Management
13 147 (7.55%) Mentoring
14 124 (6.37%) Coaching
15 122 (6.26%) DevOps
16 120 (6.16%) Presales
17 117 (6.01%) Asset Management
18 114 (5.85%) Configuration Management
19 105 (5.39%) Business Intelligence
20 99 (5.08%) Service Design
Programming Languages
1 149 (7.65%) SQL
2 135 (6.93%) JavaScript
3 107 (5.49%) PowerShell
4 57 (2.93%) Java
5 25 (1.28%) Python
6 20 (1.03%) C#
7 19 (0.98%) C
8 15 (0.77%) T-SQL
9 13 (0.67%) Bash Shell
10 9 (0.46%) VBScript
11 8 (0.41%) PL/SQL
12 6 (0.31%) Ruby
13 5 (0.26%) Perl
14 3 (0.15%) Groovy
14 3 (0.15%) Shell Script
15 2 (0.10%) ABAP
15 2 (0.10%) PHP
16 1 (0.051%) BeanShell
16 1 (0.051%) C++
Qualifications
1 224 (11.50%) ITIL Certification
2 222 (11.40%) Degree
3 158 (8.11%) Security Cleared
4 87 (4.47%) Cisco Certification
5 82 (4.21%) SC Cleared
6 77 (3.95%) Microsoft Certification
7 55 (2.82%) ITIL Foundation Certificate
8 52 (2.67%) Computer Science Degree
9 51 (2.62%) CCNA
9 51 (2.62%) DV Cleared
10 46 (2.36%) MCSA
11 40 (2.05%) CCNP
12 38 (1.95%) MCSE
13 32 (1.64%) A+ Certification
14 31 (1.59%) ISEB
15 25 (1.28%) MCP
16 22 (1.13%) CCIE
16 22 (1.13%) JNCIP
17 18 (0.92%) CCSE
18 14 (0.72%) BPSS Clearance
Quality Assurance & Compliance
1 302 (15.50%) SLA
2 105 (5.39%) GDPR
3 41 (2.10%) ISO/IEC 27001
4 39 (2.00%) QA
5 36 (1.85%) PCI DSS
6 23 (1.18%) COBIT
7 19 (0.98%) ISO/IEC 20000
8 18 (0.92%) Sarbanes-Oxley
9 14 (0.72%) ISO 22301
10 13 (0.67%) PMO
11 9 (0.46%) ISO 9001
12 8 (0.41%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
13 6 (0.31%) Data Quality
14 5 (0.26%) PSD2
15 3 (0.15%) Cyber Essentials
15 3 (0.15%) Cyber Essentials PLUS
15 3 (0.15%) ISO 9000
16 2 (0.10%) COSO
16 2 (0.10%) GAMP
16 2 (0.10%) HIPAA
System Software
1 306 (15.71%) Active Directory
2 113 (5.80%) VMware Infrastructure
3 76 (3.90%) Hyper-V
4 25 (1.28%) Virtual Desktop
5 23 (1.18%) XenDesktop
6 19 (0.98%) VMware ESXi
7 18 (0.92%) Docker
7 18 (0.92%) XenApp
8 16 (0.82%) Virtual Machines
9 14 (0.72%) BitLocker
10 13 (0.67%) Terminal Services
11 10 (0.51%) Firmware
12 7 (0.36%) Microsoft App-V
13 5 (0.26%) vSphere
14 4 (0.21%) IAG
14 4 (0.21%) NLBS
14 4 (0.21%) Xen
15 3 (0.15%) vCloud
16 2 (0.10%) KVM
16 2 (0.10%) pfSense
Systems Management
1 114 (5.85%) SCCM
2 32 (1.64%) SCOM
3 29 (1.49%) Microsoft Intune
4 28 (1.44%) SCVMM
5 26 (1.33%) Terraform
6 20 (1.03%) WSUS
7 19 (0.98%) Ansible
8 18 (0.92%) Tivoli
9 17 (0.87%) Control-M
9 17 (0.87%) Single Sign-On
10 16 (0.82%) Puppet
10 16 (0.82%) Systems Management Server (SMS)
11 14 (0.72%) Kubernetes
11 14 (0.72%) Opscode Chef
12 12 (0.62%) DameWare
13 11 (0.56%) EMC NetWorker
13 11 (0.56%) vRealize
14 10 (0.51%) Failover Clustering
14 10 (0.51%) Kibana
15 9 (0.46%) Jamf Pro
Vendors
1 575 (29.52%) ServiceNow
2 456 (23.41%) Microsoft
3 159 (8.16%) Cisco
4 146 (7.49%) Remedy
5 129 (6.62%) VMware
6 118 (6.06%) Citrix
7 102 (5.24%) HP
8 95 (4.88%) BMC
9 81 (4.16%) Oracle
10 54 (2.77%) IBM
11 49 (2.52%) Apple
12 46 (2.36%) SAP
13 38 (1.95%) Red Hat
14 37 (1.90%) Juniper
15 32 (1.64%) Dell
16 31 (1.59%) Meraki
17 29 (1.49%) F5
18 27 (1.39%) Avaya
19 26 (1.33%) Snow
20 25 (1.28%) Aruba