Period
to 20 September 2018

The following table provides summary statistics for permanent job vacancies with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 20 September 2018 with a comparison to the same period in the previous 2 years.

IT Service Management (ITSM)
UK
6 months to
20 Sep 2018
Same period 2017 Same period 2016
Rank 284 340 341
Rank change year-on-year +56 +1 +46
Permanent jobs citing ITSM 1,979 1,685 1,848
As % of all permanent IT jobs advertised in the UK 1.18% 0.95% 0.95%
As % of the Processes & Methodologies category 1.30% 1.04% 1.04%
Number of salaries quoted 1,456 1,218 1,461
UK median annual salary £45,000 £47,500 £45,000
Median salary % change year-on-year -5.26% +5.56% -2.97%
10th Percentile £23,000 £25,750 £26,250
90th Percentile £74,000 £75,000 £75,000
UK excluding London median annual salary £41,000 £45,000 £43,500
% change year-on-year -8.89% +3.45% +2.35%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 152,266 161,948 177,345
As % of all permanent IT jobs advertised in the UK 91.04% 91.54% 90.88%
Number of salaries quoted 121,191 127,863 147,982
UK median annual salary £50,000 £50,000 £48,000
Median salary % change year-on-year - +4.17% +1.05%
10th Percentile £29,000 £28,000 £27,500
90th Percentile £82,500 £80,000 £78,750
UK excluding London median annual salary £45,000 £42,500 £42,500
% change year-on-year +5.88% - -

ITSM
Job Vacancy Trend

Job postings citing ITSM as a percentage of all IT jobs advertised.

Job vacancy trend for ITSM in the UK

ITSM
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM.

Salary trend for ITSM in the UK

ITSM
Salary Histogram

The salary distribution of IT jobs citing ITSM over the 6 months to 20 September 2018.

Salary histogram for ITSM in the UK

ITSM
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the UK over the 6 months to 20 September 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +57 1,802 £46,000 -3.16% 183
UK excluding London +84 1,244 £41,000 -8.89% 123
London -3 626 £50,000 - 65
South East +98 416 £47,500 +5.56% 32
North of England +92 311 £40,000 +3.81% 28
Midlands +105 261 £31,250 -37.50% 23
West Midlands +116 186 £30,000 -40.00% 13
Yorkshire +79 147 £33,000 -12.00% 8
North West +54 128 £45,000 - 13
South West -22 91 £40,000 -11.11% 15
Scotland +16 76 £28,899 -38.51% 4
East of England -40 76 £39,000 -22.00% 20
East Midlands +25 72 £32,000 -40.74% 10
North East -4 36 £43,653 +19.60% 7
Wales +9 29 £49,039 +21.96% 1
Northern Ireland -2 3 £32,500 -36.59%

For the 6 months to 20 September 2018, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for ITSM.

1 1,314 (66.40%) Service Management
2 1,296 (65.49%) ITIL
3 540 (27.29%) Windows
4 509 (25.72%) Microsoft
5 449 (22.69%) Finance
6 444 (22.44%) Service Delivery
7 404 (20.41%) ServiceNow
8 353 (17.84%) Active Directory
9 328 (16.57%) SLA
10 302 (15.26%) Agile Software Development
11 298 (15.06%) ITIL V3
12 294 (14.86%) Problem-Solving
13 285 (14.40%) Incident Management
14 263 (13.29%) Project Management
15 260 (13.14%) Microsoft Office
16 246 (12.43%) Stakeholder Management
17 240 (12.13%) Analytical Skills
18 235 (11.87%) Change Management
19 233 (11.77%) Problem Management
20 224 (11.32%) Remedy ITSM
20 224 (11.32%) Remedy
21 215 (10.86%) Degree
22 208 (10.51%) Microsoft Excel
23 194 (9.80%) Office 365
24 189 (9.55%) SQL
25 185 (9.35%) JavaScript
26 184 (9.30%) Continuous Improvement
27 178 (8.99%) VMware
28 171 (8.64%) SQL Server
29 166 (8.39%) Microsoft Azure

ITSM
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 104 (5.26%) SharePoint
2 72 (3.64%) MS Exchange
3 58 (2.93%) Skype for Business
4 35 (1.77%) IIS
5 28 (1.41%) Apache
6 19 (0.96%) Apache Spark
6 19 (0.96%) Tomcat
7 18 (0.91%) CMS
7 18 (0.91%) JBoss
8 16 (0.81%) Confluence
9 15 (0.76%) WebSphere
10 12 (0.61%) Exchange Server 2007
10 12 (0.61%) WebLogic
11 11 (0.56%) BizTalk Server
11 11 (0.56%) Exchange Server 2010
11 11 (0.56%) SharePoint Server
12 9 (0.45%) Exchange Server 2013
13 6 (0.30%) WebSphere Application Server
14 4 (0.20%) OpenEdge
15 3 (0.15%) Apache Pig
Applications
1 260 (13.14%) Microsoft Office
2 208 (10.51%) Microsoft Excel
3 134 (6.77%) Microsoft PowerPoint
4 73 (3.69%) MS Visio
5 34 (1.72%) Microsoft Project
6 10 (0.51%) Spreadsheet
7 6 (0.30%) Acrobat
Business Applications
1 224 (11.32%) Remedy ITSM
2 20 (1.01%) Dynamics CRM
3 8 (0.40%) assyst
3 8 (0.40%) Line 500
3 8 (0.40%) Sage X3
4 7 (0.35%) SAP BPC
5 5 (0.25%) MetaTrader
6 4 (0.20%) Dynamics AX
6 4 (0.20%) Eloqua
6 4 (0.20%) SystmOne
7 3 (0.15%) Salesforce.com CRM
8 1 (0.051%) Dynamics NAV
8 1 (0.051%) Elite 3E
8 1 (0.051%) Infor M3
8 1 (0.051%) Magento
8 1 (0.051%) NetSuite
8 1 (0.051%) Oracle Applications
8 1 (0.051%) Remedy AR System
8 1 (0.051%) SAP S/4HANA
8 1 (0.051%) SAP VC
Cloud Services
1 194 (9.80%) Office 365
2 166 (8.39%) Microsoft Azure
3 111 (5.61%) Amazon AWS
4 82 (4.14%) SaaS
5 55 (2.78%) IaaS
6 35 (1.77%) PaaS
7 23 (1.16%) Cloud Computing
8 19 (0.96%) Slack
9 12 (0.61%) Google Cloud Platform
10 10 (0.51%) Azure Data Factory
11 9 (0.45%) Dynamics 365
12 7 (0.35%) Mimecast
13 6 (0.30%) Data Lake Analytics
14 5 (0.25%) Azure Active Directory
14 5 (0.25%) IBM Cloud
14 5 (0.25%) NuGet
15 4 (0.20%) Amazon CloudWatch
15 4 (0.20%) Amazon ElastiCache
15 4 (0.20%) AWS CloudTrail
15 4 (0.20%) SoftLayer
Communications & Networking
1 149 (7.53%) Firewall
2 133 (6.72%) LAN
3 123 (6.22%) WAN
4 94 (4.75%) VPN
5 88 (4.45%) TCP/IP
6 68 (3.44%) DNS
7 66 (3.34%) Network Security
8 58 (2.93%) Skype
9 56 (2.83%) Wireless
10 50 (2.53%) Internet
11 47 (2.37%) Remote Desktop
12 44 (2.22%) VoIP
13 38 (1.92%) Wi-Fi
14 30 (1.52%) DHCP
15 27 (1.36%) Intranet
15 27 (1.36%) Intrusion Detection
16 26 (1.31%) Cisco IOS
16 26 (1.31%) WLAN
17 25 (1.26%) MPLS
18 23 (1.16%) VLAN
Database & Business Intelligence
1 171 (8.64%) SQL Server
2 37 (1.87%) Relational Database
3 34 (1.72%) Data Warehouse
4 28 (1.41%) SQL Server Integration Services
5 26 (1.31%) MySQL
6 20 (1.01%) SQL Server Reporting Services
7 19 (0.96%) SQL Server Analysis Services
8 17 (0.86%) Power BI
9 14 (0.71%) SQL Server 2012
10 12 (0.61%) Big Data
11 11 (0.56%) Hadoop
12 10 (0.51%) SQL Server 2008
13 8 (0.40%) Informix
13 8 (0.40%) PostgreSQL
13 8 (0.40%) QlikView
14 7 (0.35%) Azure SQL Database
14 7 (0.35%) NoSQL
15 6 (0.30%) DB2
15 6 (0.30%) Microsoft Analysis Services
15 6 (0.30%) OLAP
Development Applications
1 45 (2.27%) JIRA
2 37 (1.87%) Team Foundation Server
3 25 (1.26%) Git (software)
4 21 (1.06%) Visual Studio
5 17 (0.86%) Bitbucket
6 16 (0.81%) Atlassian Bamboo
6 16 (0.81%) Jenkins
7 11 (0.56%) TeamCity
8 9 (0.45%) Eclipse
9 8 (0.40%) IntelliJ
10 7 (0.35%) Selenium
11 6 (0.30%) Ant
11 6 (0.30%) Maven
11 6 (0.30%) MSI
12 5 (0.25%) CA Release Automation
12 5 (0.25%) Fiddler
12 5 (0.25%) Octopus Deploy
12 5 (0.25%) ReSharper
13 4 (0.20%) GitLab
13 4 (0.20%) Visual Studio Team System
General
1 449 (22.69%) Finance
2 108 (5.46%) Banking
3 83 (4.19%) Retail
4 52 (2.63%) Telecoms
5 49 (2.48%) Marketing
6 37 (1.87%) Investment Banking
7 34 (1.72%) Financial Institution
8 30 (1.52%) Manufacturing
9 26 (1.31%) Law
10 24 (1.21%) Publishing
11 19 (0.96%) Back Office
11 19 (0.96%) Billing
12 18 (0.91%) Advertising
13 16 (0.81%) Legal
14 15 (0.76%) Games
15 10 (0.51%) Local Government
16 8 (0.40%) Front Office
17 6 (0.30%) Aerospace
17 6 (0.30%) German Language
18 5 (0.25%) Military
Job Titles
1 513 (25.92%) Analyst
2 235 (11.87%) Service Manager
3 208 (10.51%) IT Manager
4 185 (9.35%) Service Analyst
5 170 (8.59%) Consultant
6 168 (8.49%) Support Analyst
7 132 (6.67%) Service Desk Analyst
8 109 (5.51%) Developer
9 104 (5.26%) IT Services Manager
9 104 (5.26%) Support Engineer
10 94 (4.75%) Architect
11 90 (4.55%) IT Analyst
12 88 (4.45%) IT Support
13 82 (4.14%) Desktop Support
14 79 (3.99%) Applications Support
15 75 (3.79%) Delivery Manager
16 74 (3.74%) Services Delivery Manager
17 67 (3.39%) 2nd Line Support
18 56 (2.83%) Project Manager
19 54 (2.73%) Incident Manager
Libraries, Frameworks & Software Standards
1 132 (6.67%) CSS
2 126 (6.37%) HTML
3 96 (4.85%) XML
4 93 (4.70%) Web Services
5 71 (3.59%) AngularJS
6 65 (3.28%) .NET
7 33 (1.67%) Ajax
8 29 (1.47%) REST
9 27 (1.36%) HTML5
10 26 (1.31%) SOAP
11 19 (0.96%) Middleware
12 15 (0.76%) ASP.NET
12 15 (0.76%) ASP.NET MVC
12 15 (0.76%) ASP.NET Web API
13 14 (0.71%) .NET Framework
14 12 (0.61%) Node.js
15 11 (0.56%) Flash
15 11 (0.56%) SAML
16 10 (0.51%) CSS3
16 10 (0.51%) LDAP
Miscellaneous
1 240 (12.13%) Analytical Skills
2 162 (8.19%) Management Information System
3 140 (7.07%) Data Centre
4 106 (5.36%) Self-Motivation
5 98 (4.95%) CMDB
6 65 (3.28%) User Experience
7 52 (2.63%) Enterprise Software
8 49 (2.48%) Virtual Team
9 40 (2.02%) Computer Science
10 37 (1.87%) Fintech
11 34 (1.72%) Blackberry
12 33 (1.67%) iPhone
12 33 (1.67%) Video Conferencing
13 31 (1.57%) Hedge funds
14 25 (1.26%) Hybrid Cloud
15 24 (1.21%) NHS
16 23 (1.16%) iPad
16 23 (1.16%) Public Cloud
17 21 (1.06%) Driving Licence
17 21 (1.06%) Mobile App
Operating Systems
1 540 (27.29%) Windows
2 162 (8.19%) Windows Server
3 161 (8.14%) Linux
3 161 (8.14%) Windows 7
4 132 (6.67%) Windows 10
5 83 (4.19%) Windows Server 2012
6 64 (3.23%) Windows Server 2008
7 46 (2.32%) Unix
8 38 (1.92%) Red Hat Enterprise Linux
9 37 (1.87%) Android
10 27 (1.36%) CentOS
10 27 (1.36%) Windows 8
11 25 (1.26%) Apple iOS
12 17 (0.86%) Mac OS X
13 15 (0.76%) Windows 2000
13 15 (0.76%) Windows XP
14 13 (0.66%) Windows Server 2003
15 10 (0.51%) Windows Mobile
16 8 (0.40%) Mac OS
17 7 (0.35%) Oracle Linux
Processes & Methodologies
1 1,314 (66.40%) Service Management
2 1,296 (65.49%) ITIL
3 444 (22.44%) Service Delivery
4 302 (15.26%) Agile Software Development
5 298 (15.06%) ITIL V3
6 294 (14.86%) Problem-Solving
7 285 (14.40%) Incident Management
8 263 (13.29%) Project Management
9 246 (12.43%) Stakeholder Management
10 235 (11.87%) Change Management
11 233 (11.77%) Problem Management
12 184 (9.30%) Continuous Improvement
13 149 (7.53%) Presales
14 142 (7.18%) Asset Management
15 126 (6.37%) DevOps
16 107 (5.41%) Coaching
17 103 (5.20%) Scrum
18 101 (5.10%) IT Strategy
18 101 (5.10%) Mentoring
19 93 (4.70%) Information Security
Programming Languages
1 189 (9.55%) SQL
2 185 (9.35%) JavaScript
3 110 (5.56%) PowerShell
4 64 (3.23%) Python
5 56 (2.83%) Java
6 39 (1.97%) C#
7 33 (1.67%) Perl
8 19 (0.96%) Bash Shell
8 19 (0.96%) T-SQL
9 11 (0.56%) PL/SQL
10 9 (0.45%) C++
11 8 (0.40%) C
12 7 (0.35%) PHP
13 6 (0.30%) U-SQL
13 6 (0.30%) VB
13 6 (0.30%) VBScript
14 4 (0.20%) Shell Script
15 3 (0.15%) VBA
16 2 (0.10%) Bourne shell
16 2 (0.10%) R
Qualifications
1 215 (10.86%) Degree
2 160 (8.08%) Microsoft Certification
3 144 (7.28%) ITIL Certification
4 128 (6.47%) Security Cleared
5 77 (3.89%) Cisco Certification
6 71 (3.59%) SC Cleared
7 69 (3.49%) MCSA
8 68 (3.44%) Computer Science Degree
9 61 (3.08%) MCSE
10 58 (2.93%) CCNA
10 58 (2.93%) MCP
11 50 (2.53%) CISSP
11 50 (2.53%) ISEB
11 50 (2.53%) ITIL Foundation Certificate
12 37 (1.87%) CCNP
13 27 (1.36%) CCSA
14 25 (1.26%) A+ Certification
15 21 (1.06%) RHCA
16 19 (0.96%) PMI Certification
17 18 (0.91%) PMP
Quality Assurance & Compliance
1 328 (16.57%) SLA
2 82 (4.14%) GDPR
3 43 (2.17%) QA
4 39 (1.97%) PMO
5 34 (1.72%) COBIT
5 34 (1.72%) ISO/IEC 27001
6 23 (1.16%) ISO/IEC 20000
7 9 (0.45%) Data Quality
8 8 (0.40%) GCP
8 8 (0.40%) PCI DSS
9 5 (0.25%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
10 4 (0.20%) GPG13
10 4 (0.20%) ISO/IEC 19770
11 3 (0.15%) Disclosure Scotland
11 3 (0.15%) Government Security Classifications
12 2 (0.10%) Actionable Recommendations
12 2 (0.10%) ISO 22301
12 2 (0.10%) ISO 9001
System Software
1 353 (17.84%) Active Directory
2 158 (7.98%) VMware Infrastructure
3 70 (3.54%) Hyper-V
4 32 (1.62%) Virtual Desktop
5 20 (1.01%) vSphere
6 16 (0.81%) Microsoft App-V
7 14 (0.71%) Virtual Machines
8 13 (0.66%) Docker
9 11 (0.56%) BitLocker
9 11 (0.56%) VMware ESXi
9 11 (0.56%) XenApp
10 9 (0.45%) NFS
11 8 (0.40%) Samba
12 7 (0.35%) VMware Workstation
13 5 (0.25%) Firmware
13 5 (0.25%) VMware Server
13 5 (0.25%) XenDesktop
14 4 (0.20%) XenServer
15 3 (0.15%) Apache Flume
15 3 (0.15%) Shibboleth
Systems Management
1 151 (7.63%) SCCM
2 26 (1.31%) SCOM
3 20 (1.01%) Ansible
4 19 (0.96%) Puppet
4 19 (0.96%) SCVMM
5 18 (0.91%) Systems Management Server (SMS)
6 16 (0.81%) Single Sign-On
7 15 (0.76%) Jamf Pro
8 14 (0.71%) AirWatch
9 13 (0.66%) Terraform
10 11 (0.56%) Opscode Chef
11 10 (0.51%) Microsoft Intune
11 10 (0.51%) WSUS
12 8 (0.40%) BMC PATROL
12 8 (0.40%) Forefront Identity Manager
12 8 (0.40%) Nagios
13 7 (0.35%) NetBackup
14 6 (0.30%) OPNET
14 6 (0.30%) ServiceCenter
14 6 (0.30%) SolarWinds Orion
Vendors
1 509 (25.72%) Microsoft
2 404 (20.41%) ServiceNow
3 224 (11.32%) Remedy
4 178 (8.99%) VMware
5 138 (6.97%) Cisco
6 123 (6.22%) BMC
7 111 (5.61%) Citrix
8 91 (4.60%) Oracle
9 61 (3.08%) HP
9 61 (3.08%) Red Hat
10 55 (2.78%) SAP
11 41 (2.07%) SolarWinds
12 39 (1.97%) Apple
13 36 (1.82%) IBM
14 34 (1.72%) Ivanti
15 33 (1.67%) NetApp
16 32 (1.62%) Dynatrace
17 31 (1.57%) Juniper
18 28 (1.41%) CheckPoint
19 25 (1.26%) McAfee