Period
to 26 November 2021

The following table provides summary statistics for permanent job vacancies with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 26 November 2021 with a comparison to the same period in the previous 2 years.

IT Service Management (ITSM)
UK
6 months to
26 Nov 2021
Same period 2020 Same period 2019
Rank 261 249 256
Rank change year-on-year -12 +7 +23
Permanent jobs citing ITSM 1,687 706 1,790
As % of all permanent jobs advertised in the UK 1.30% 1.30% 1.32%
As % of the Processes & Methodologies category 1.38% 1.40% 1.42%
Number of salaries quoted 1,288 592 1,462
10th Percentile £26,250 £30,000 £25,000
25th Percentile £35,428 £40,000 £32,000
Median annual salary (50th Percentile) £50,000 £50,000 £50,000
75th Percentile £70,000 £71,250 £67,500
90th Percentile £87,500 £82,500 £80,000
UK excluding London median annual salary £43,500 £45,000 £44,000
% change year-on-year -3.33% +2.27% +10.00%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 122,279 50,484 125,788
As % of all permanent IT jobs advertised in the UK 94.34% 92.87% 92.58%
Number of salaries quoted 81,214 42,368 100,870
10th Percentile £33,000 £32,500 £30,000
25th Percentile £42,500 £42,250 £38,000
Median annual salary (50th Percentile) £60,000 £55,000 £52,500
Median % change year-on-year +9.09% +4.76% +2.94%
75th Percentile £77,500 £73,750 £71,250
90th Percentile £95,000 £90,000 £87,500
UK excluding London median annual salary £50,000 £49,000 £45,000
% change year-on-year +2.04% +8.89% -

ITSM
Job Vacancy Trend

Job postings citing ITSM as a proportion of all IT jobs advertised.

Job vacancy trend for ITSM in the UK

ITSM
Salary Trend

3-month moving average salary quoted in jobs citing ITSM.

Salary trend for ITSM in the UK

ITSM
Salary Histogram

Salary distribution for jobs citing ITSM over the 6 months to 26 November 2021.

Salary histogram for ITSM in the UK

ITSM
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the UK over the 6 months to 26 November 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -14 1,520 £50,000 - 268
UK excluding London -11 995 £43,500 -3.33% 213
London -41 554 £59,250 -12.22% 71
Work from Home -57 370 £65,000 +8.33% 36
South East -43 297 £52,500 +5.00% 52
North of England -59 212 £42,250 -6.11% 48
Midlands -37 161 £40,000 -6.43% 39
East of England -9 154 £31,000 -0.80% 31
North West +4 119 £45,000 -25.00% 26
South West +8 113 £45,000 +11.11% 22
West Midlands -30 94 £45,000 +4.65% 28
East Midlands -42 65 £39,000 -8.24% 11
Yorkshire -119 56 £42,500 -5.56% 17
North East 0 37 £37,060 -38.23% 5
Wales -42 36 £32,500 -23.53% 9
Scotland -51 27 £45,000 -5.26% 8
Northern Ireland - 3 £47,500 - 4

For the 6 months to 26 November 2021, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for ITSM.

1 981 (58.15%) ITIL
2 942 (55.84%) Service Management
3 582 (34.50%) Social Skills
4 517 (30.65%) ServiceNow
5 476 (28.22%) Microsoft
6 364 (21.58%) Windows
7 351 (20.81%) Microsoft 365
8 346 (20.51%) Service Delivery
9 333 (19.74%) Agile Software Development
10 322 (19.09%) Active Directory
11 319 (18.91%) Finance
12 303 (17.96%) Azure
13 267 (15.83%) SLA
14 265 (15.71%) Problem-Solving
15 236 (13.99%) Change Management
16 235 (13.93%) Analytical Skills
17 204 (12.09%) Continuous Improvement
18 198 (11.74%) Degree
19 173 (10.25%) Incident Management
20 169 (10.02%) Microsoft Office
21 168 (9.96%) Problem Management
22 165 (9.78%) SCCM
23 159 (9.43%) Project Management
24 158 (9.37%) DevOps
25 155 (9.19%) PowerShell
26 151 (8.95%) AWS
27 141 (8.36%) Windows 10
28 130 (7.71%) VPN
29 129 (7.65%) ITIL Certification
29 129 (7.65%) Remedy

ITSM
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 90 (5.33%) SharePoint
2 32 (1.90%) MS Exchange
3 26 (1.54%) Confluence
4 23 (1.36%) CMS
5 12 (0.71%) Oracle Workflow
6 9 (0.53%) Skype for Business
7 8 (0.47%) IIS
7 8 (0.47%) WebLogic
8 7 (0.41%) Oracle SOA Suite
9 6 (0.36%) Drupal
9 6 (0.36%) WordPress
10 5 (0.30%) SAS
10 5 (0.30%) Tomcat
11 4 (0.24%) Exchange Server 2013
11 4 (0.24%) Oracle Service Bus
12 3 (0.18%) WebSphere
13 2 (0.12%) Apache
13 2 (0.12%) BizTalk Server
13 2 (0.12%) Exchange Server 2010
13 2 (0.12%) WebSphere Application Server
Applications
1 169 (10.02%) Microsoft Office
2 63 (3.73%) Microsoft Excel
3 29 (1.72%) Microsoft PowerPoint
4 14 (0.83%) Adobe Creative Suite
5 10 (0.59%) MS Visio
6 9 (0.53%) Microsoft Project
7 7 (0.41%) Siemens NX
8 3 (0.18%) Chatbot
8 3 (0.18%) SketchUp
8 3 (0.18%) Spreadsheet
9 1 (0.059%) Acrobat
9 1 (0.059%) Figma
9 1 (0.059%) Photoshop
9 1 (0.059%) Sketch
Business Applications
1 129 (7.65%) Remedy ITSM
2 13 (0.77%) NetSuite
3 7 (0.41%) Teamcenter
4 6 (0.36%) Dynamics CRM
4 6 (0.36%) Elite 3E
4 6 (0.36%) Oracle EBS
4 6 (0.36%) Oracle ERP
5 5 (0.30%) SAP SM
6 4 (0.24%) Maximo
6 4 (0.24%) SAP Business One
7 3 (0.18%) Dynamics AX
7 3 (0.18%) SAP CO
7 3 (0.18%) SAP FI
7 3 (0.18%) SAP FI/CO
7 3 (0.18%) SAP S/4HANA
8 2 (0.12%) Dynamics NAV
8 2 (0.12%) SAP HR
9 1 (0.059%) Dynamics GP
9 1 (0.059%) Remedy AR System
9 1 (0.059%) SAP ERP
Cloud Services
1 351 (20.81%) Microsoft 365
2 303 (17.96%) Azure
3 151 (8.95%) AWS
4 70 (4.15%) SaaS
5 41 (2.43%) Azure Active Directory
6 40 (2.37%) IaaS
7 32 (1.90%) Power Platform
8 31 (1.84%) Adobe Creative Cloud
9 30 (1.78%) GCP
10 27 (1.60%) PaaS
11 23 (1.36%) Cloud Computing
11 23 (1.36%) OneDrive
12 18 (1.07%) Mimecast
12 18 (1.07%) Power Automate
12 18 (1.07%) Slack
13 15 (0.89%) AWS CloudFormation
13 15 (0.89%) Dynamics 365
13 15 (0.89%) Serverless
14 14 (0.83%) Amazon ECS
14 14 (0.83%) Google Workspace
Communications & Networking
1 130 (7.71%) VPN
2 123 (7.29%) Firewall
3 73 (4.33%) DNS
4 59 (3.50%) DHCP
4 59 (3.50%) LAN
5 55 (3.26%) WAN
6 50 (2.96%) Wi-Fi
7 42 (2.49%) Wireless
8 37 (2.19%) SSL
9 32 (1.90%) Cisco ASA
9 32 (1.90%) TCP/IP
10 31 (1.84%) Remote Desktop
11 24 (1.42%) Unified Communications
12 21 (1.24%) Network Security
12 21 (1.24%) Skype
13 20 (1.19%) F5 BIG-IP LTM
14 19 (1.13%) F5 BIG-IP GTM
14 19 (1.13%) MPLS
15 18 (1.07%) HTTP
16 14 (0.83%) BGP
Database & Business Intelligence
1 34 (2.02%) SQL Server
2 31 (1.84%) MySQL
3 27 (1.60%) Power BI
4 15 (0.89%) Oracle Database
5 14 (0.83%) Relational Database
6 13 (0.77%) Oracle Database 11g
6 13 (0.77%) SQL Server Integration Services
7 11 (0.65%) Data Warehouse
8 8 (0.47%) Azure SQL Database
8 8 (0.47%) Data Lake
8 8 (0.47%) SAP HANA
9 7 (0.41%) SQL Server Reporting Services
10 5 (0.30%) Oracle Database 12c
11 4 (0.24%) SAP BW
11 4 (0.24%) VLDB
12 3 (0.18%) Amazon RDS
12 3 (0.18%) Big Data
12 3 (0.18%) BusinessObjects
12 3 (0.18%) Oracle Reports
12 3 (0.18%) PostgreSQL
Development Applications
1 85 (5.04%) JIRA
2 13 (0.77%) Jenkins
3 12 (0.71%) Bitbucket
4 6 (0.36%) Atlassian Bamboo
5 4 (0.24%) Artifactory
5 4 (0.24%) GitLab
5 4 (0.24%) SonarQube
6 3 (0.18%) Git (software)
6 3 (0.18%) IntelliJ
6 3 (0.18%) Maven
6 3 (0.18%) Sonatype Nexus
6 3 (0.18%) SQL Server Management Studio (SSMS)
6 3 (0.18%) Subversion
6 3 (0.18%) Visual Studio
7 1 (0.059%) AppScan
7 1 (0.059%) Burp Suite
7 1 (0.059%) JMeter
7 1 (0.059%) LoadRunner
7 1 (0.059%) Metasploit
7 1 (0.059%) TeamCity
General
1 582 (34.50%) Social Skills
2 319 (18.91%) Finance
3 235 (13.93%) Analytical Skills
4 115 (6.82%) Telecoms
5 109 (6.46%) Public Sector
6 95 (5.63%) Law
7 86 (5.10%) Legal
8 70 (4.15%) Organisational Skills
9 61 (3.62%) Presentation Skills
10 59 (3.50%) Retail
11 57 (3.38%) Inclusion and Diversity
12 56 (3.32%) Manufacturing
13 48 (2.85%) Influencing Skills
14 45 (2.67%) Marketing
15 36 (2.13%) Banking
16 29 (1.72%) Electronics
17 19 (1.13%) Documentation Skills
17 19 (1.13%) Financial Institution
18 14 (0.83%) German Language
19 12 (0.71%) French Language
Job Titles
1 306 (18.14%) Analyst
2 155 (9.19%) Service Manager
3 147 (8.71%) Service Analyst
4 135 (8.00%) Architect
5 121 (7.17%) Service Desk Analyst
6 112 (6.64%) IT Manager
7 83 (4.92%) Support Analyst
8 73 (4.33%) Consultant
9 72 (4.27%) Team Leader
10 71 (4.21%) Support Engineer
11 70 (4.15%) Developer
12 64 (3.79%) Delivery Manager
13 59 (3.50%) IT Support
14 56 (3.32%) IT Analyst
15 55 (3.26%) Service Delivery Manager
15 55 (3.26%) ServiceNow Developer
16 53 (3.14%) IT Services Manager
17 49 (2.90%) Desktop Support
18 45 (2.67%) 2nd Line Support
18 45 (2.67%) Project Manager
Libraries, Frameworks & Software Standards
1 84 (4.98%) Web Services
2 56 (3.32%) HTML
2 56 (3.32%) XML
3 51 (3.02%) SOAP
4 46 (2.73%) CSS
5 44 (2.61%) REST
6 35 (2.07%) JSON
7 33 (1.96%) AngularJS
7 33 (1.96%) LDAP
8 30 (1.78%) Middleware
9 28 (1.66%) .NET
10 25 (1.48%) Ajax
11 15 (0.89%) JDBC
12 14 (0.83%) WML
13 13 (0.77%) SAML
13 13 (0.77%) Twitter Bootstrap
14 10 (0.59%) ODBC
15 6 (0.36%) SAP Basis
16 5 (0.30%) JMS
17 4 (0.24%) XSLT
Miscellaneous
1 111 (6.58%) Management Information System
2 90 (5.33%) Self-Motivation
3 80 (4.74%) CMDB
4 65 (3.85%) Data Centre
5 63 (3.73%) User Experience
6 39 (2.31%) Greenfield Project
7 27 (1.60%) Enterprise Software
8 24 (1.42%) Video Conferencing
9 22 (1.30%) Cyberthreat
10 20 (1.19%) Smartphone
11 19 (1.13%) Blog
11 19 (1.13%) Driving Licence
11 19 (1.13%) Hedge funds
12 18 (1.07%) Analytical Mindset
12 18 (1.07%) Clustering
12 18 (1.07%) Virtual Team
13 16 (0.95%) Cloud Native
14 15 (0.89%) Housing Association
14 15 (0.89%) Public Cloud
15 14 (0.83%) Client/Server
Operating Systems
1 364 (21.58%) Windows
2 141 (8.36%) Windows 10
3 121 (7.17%) Windows Server
4 87 (5.16%) Linux
5 78 (4.62%) Mac OS
6 57 (3.38%) Windows 7
7 52 (3.08%) Unix
8 47 (2.79%) Apple iOS
9 41 (2.43%) Android
10 23 (1.36%) Windows Server 2012
11 19 (1.13%) Windows Server 2008
12 16 (0.95%) Red Hat Enterprise Linux
13 13 (0.77%) Mac OS X
13 13 (0.77%) Windows 8
14 11 (0.65%) Data ONTAP
15 8 (0.47%) Windows Server 2019
16 6 (0.36%) CentOS
17 5 (0.30%) Solaris
17 5 (0.30%) Windows Server 2016
18 4 (0.24%) Windows Server 2003
Processes & Methodologies
1 981 (58.15%) ITIL
2 942 (55.84%) Service Management
3 346 (20.51%) Service Delivery
4 333 (19.74%) Agile Software Development
5 265 (15.71%) Problem-Solving
6 236 (13.99%) Change Management
7 204 (12.09%) Continuous Improvement
8 173 (10.25%) Incident Management
9 168 (9.96%) Problem Management
10 159 (9.43%) Project Management
11 158 (9.37%) DevOps
12 125 (7.41%) Root Cause Analysis
13 124 (7.35%) Mentoring
13 124 (7.35%) Stakeholder Management
14 108 (6.40%) ITIL V3
15 106 (6.28%) Cybersecurity
16 105 (6.22%) Risk Management
17 101 (5.99%) Business Intelligence
18 99 (5.87%) Asset Management
19 96 (5.69%) Line Management
Programming Languages
1 155 (9.19%) PowerShell
2 126 (7.47%) SQL
3 61 (3.62%) JavaScript
4 41 (2.43%) Java
5 19 (1.13%) C
6 18 (1.07%) C#
7 17 (1.01%) Python
8 14 (0.83%) Bash Shell
9 10 (0.59%) VB.NET
10 8 (0.47%) PHP
11 7 (0.41%) Ada
12 6 (0.36%) Perl
12 6 (0.36%) PL/SQL
12 6 (0.36%) T-SQL
13 4 (0.24%) XPath
14 3 (0.18%) ABAP
15 2 (0.12%) C++
15 2 (0.12%) R
15 2 (0.12%) Shell Script
16 1 (0.059%) Groovy
Qualifications
1 198 (11.74%) Degree
2 129 (7.65%) ITIL Certification
3 115 (6.82%) Security Cleared
4 104 (6.16%) SC Cleared
5 70 (4.15%) Microsoft Certification
6 51 (3.02%) CISSP
7 47 (2.79%) ITIL Foundation Certificate
8 44 (2.61%) Cisco Certification
9 42 (2.49%) CCNA
10 33 (1.96%) CISA
10 33 (1.96%) CISM
10 33 (1.96%) MCSA
11 32 (1.90%) CRISC
12 29 (1.72%) MCSE
13 26 (1.54%) CCA
13 26 (1.54%) Citrix Certification
14 21 (1.24%) MCP
15 20 (1.19%) CCNP
16 19 (1.13%) Computer Science Degree
17 17 (1.01%) PMI Certification
Quality Assurance & Compliance
1 267 (15.83%) SLA
2 72 (4.27%) ISO/IEC 27001
3 47 (2.79%) COBIT
4 43 (2.55%) GDPR
5 34 (2.02%) ITGC
6 30 (1.78%) Cyber Essentials
7 29 (1.72%) PCI DSS
8 28 (1.66%) QA
9 21 (1.24%) ISO/IEC 20000
10 18 (1.07%) PMO
11 14 (0.83%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
12 10 (0.59%) Accessibility
12 10 (0.59%) Cyber Essentials PLUS
12 10 (0.59%) Sarbanes-Oxley
13 7 (0.41%) GRC
14 6 (0.36%) NIST
15 4 (0.24%) ISO 22301
15 4 (0.24%) ISO 9001
16 3 (0.18%) Disclosure Scotland
16 3 (0.18%) GxP
System Software
1 322 (19.09%) Active Directory
2 42 (2.49%) VMware Infrastructure
3 35 (2.07%) Hyper-V
4 27 (1.60%) Virtual Desktop
5 17 (1.01%) Firmware
5 17 (1.01%) vSphere
6 14 (0.83%) XenApp
7 12 (0.71%) Docker
8 11 (0.65%) BitLocker
8 11 (0.65%) Microsoft App-V
9 9 (0.53%) VMware ESXi
10 8 (0.47%) Oracle RAC
11 7 (0.41%) Virtual Machines
12 6 (0.36%) Virtual Servers
12 6 (0.36%) VMware NSX
13 5 (0.30%) NFS
14 4 (0.24%) iptables
15 3 (0.18%) Microsoft Virtual Server
15 3 (0.18%) VMware Server
16 2 (0.12%) Shibboleth
Systems Management
1 165 (9.78%) SCCM
2 105 (6.22%) Microsoft Intune
3 33 (1.96%) WSUS
4 32 (1.90%) Terraform
5 28 (1.66%) SCOM
6 25 (1.48%) Single Sign-On
7 24 (1.42%) Jamf Pro
8 20 (1.19%) Kubernetes
9 19 (1.13%) Grafana
10 17 (1.01%) Prometheus
11 15 (0.89%) Ansible
11 15 (0.89%) Nagios
12 11 (0.65%) EdgeSight
12 11 (0.65%) SCOrch
12 11 (0.65%) SCVMM
13 10 (0.59%) OpenView
13 10 (0.59%) OVSD
14 9 (0.53%) Data Guard
14 9 (0.53%) vCenter Server
15 8 (0.47%) Opsgenie
Vendors
1 517 (30.65%) ServiceNow
2 476 (28.22%) Microsoft
3 129 (7.65%) Remedy
4 114 (6.76%) VMware
5 102 (6.05%) Oracle
6 95 (5.63%) Cisco
7 86 (5.10%) HP
8 82 (4.86%) SAP
9 72 (4.27%) Apple
10 70 (4.15%) Citrix
11 63 (3.73%) BMC
12 43 (2.55%) Adobe
13 40 (2.37%) Veeam
13 40 (2.37%) Zscaler
14 38 (2.25%) Google
15 28 (1.66%) IBM
16 25 (1.48%) CheckPoint
17 21 (1.24%) F5
18 20 (1.19%) LexisNexis
19 19 (1.13%) Atlassian