Period
to 19 February 2018

The following table provides summary statistics for permanent job vacancies with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 19 February 2018 with a comparison to the same period in the previous 2 years.

IT Service Management (ITSM)
UK
6 months to
19 Feb 2018
Same period 2017 Same period 2016
Rank 288 322 346
Rank change year-on-year +34 +24 +107
Permanent jobs citing ITSM 1,978 1,676 2,001
As % of all permanent IT jobs advertised in the UK 1.13% 0.97% 0.95%
As % of the Processes & Methodologies category 1.25% 1.08% 1.07%
Number of salaries quoted 1,341 1,341 1,624
UK median annual salary £50,000 £47,500 £45,000
Median salary % change year-on-year +5.26% +5.56% +3.04%
10th Percentile £25,750 £26,750 £23,625
90th Percentile £75,000 £72,000 £72,500
UK excluding London median annual salary £42,500 £45,000 £42,500
% change year-on-year -5.56% +5.88% +7.59%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 157,852 155,291 187,279
As % of all permanent IT jobs advertised in the UK 89.91% 89.54% 88.83%
Number of salaries quoted 127,991 127,938 155,140
UK median annual salary £50,000 £48,500 £47,500
Median salary % change year-on-year +3.09% +2.11% +5.56%
10th Percentile £29,000 £28,250 £27,500
90th Percentile £80,750 £79,750 £77,500
UK excluding London median annual salary £45,000 £42,500 £42,500
% change year-on-year +5.88% - +6.25%

ITSM
Job Vacancy Trend

Job postings citing ITSM as a percentage of all IT jobs advertised.

Job vacancy trend for ITSM in the UK

ITSM
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM.

Salary trend for ITSM in the UK

ITSM
Salary Histogram

The salary distribution of IT jobs citing ITSM over the 6 months to 19 February 2018.

Salary histogram for ITSM in the UK

ITSM
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the UK over the 6 months to 19 February 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +40 1,868 £50,000 +8.53% 157
UK excluding London +30 1,147 £42,500 -5.56% 106
London +51 771 £55,000 +10.00% 61
South East +1 360 £42,500 -10.53% 35
South West +75 231 £42,500 -3.41% 10
North of England +7 218 £43,000 -2.27% 29
Midlands +26 148 £42,500 -2.30% 10
East of England -23 126 £42,000 -11.58% 12
Yorkshire +55 103 £35,000 -33.33% 15
Wales +40 87 £38,750 -3.13%
North West -51 82 £47,500 - 13
East Midlands +46 78 £42,000 +5.00% 6
West Midlands -14 70 £45,000 -2.17% 4
Scotland -9 62 £37,500 -25.00% 10
North East +2 33 £45,000 +76.47% 1
Northern Ireland -18 2 £43,750 -12.50%

For the 6 months to 19 February 2018, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for ITSM.

1 1,406 (71.08%) ITIL
2 1,319 (66.68%) Service Management
3 597 (30.18%) Windows
4 539 (27.25%) Microsoft
5 491 (24.82%) Service Delivery
6 445 (22.50%) Finance
7 414 (20.93%) Problem Management
8 350 (17.69%) ITIL V3
9 325 (16.43%) Degree
10 321 (16.23%) Active Directory
11 320 (16.18%) SLA
12 287 (14.51%) Security Cleared
13 275 (13.90%) Analytical Skills
14 273 (13.80%) ServiceNow
14 273 (13.80%) Change Management
15 259 (13.09%) Agile Software Development
15 259 (13.09%) JavaScript
16 258 (13.04%) SQL Server
17 254 (12.84%) SQL
18 246 (12.44%) Windows Server
19 243 (12.29%) Incident Management
20 236 (11.93%) Project Management
21 231 (11.68%) Stakeholder Management
22 217 (10.97%) Remedy
22 217 (10.97%) Remedy ITSM
23 215 (10.87%) HTML
24 214 (10.82%) Web Services
25 207 (10.47%) Microsoft Office
26 192 (9.71%) Linux
27 185 (9.35%) Office 365

ITSM
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 166 (8.39%) SharePoint
2 112 (5.66%) IIS
3 50 (2.53%) MS Exchange
4 38 (1.92%) Skype for Business
5 36 (1.82%) BizTalk Server
6 32 (1.62%) Apache
6 32 (1.62%) Tomcat
7 27 (1.37%) Exchange Server 2010
8 23 (1.16%) WebLogic
9 21 (1.06%) CMS
9 21 (1.06%) Exchange Server 2013
10 20 (1.01%) Confluence
11 15 (0.76%) JBoss
12 14 (0.71%) OpenStack
13 13 (0.66%) Liferay
14 12 (0.61%) Documentum
15 10 (0.51%) WebSphere
16 9 (0.46%) Lightstreamer
16 9 (0.46%) WebSphere Application Server
17 8 (0.40%) Elasticsearch
Applications
1 207 (10.47%) Microsoft Office
2 64 (3.24%) Microsoft Excel
3 58 (2.93%) Microsoft PowerPoint
4 57 (2.88%) Spreadsheet
5 27 (1.37%) MS Visio
6 3 (0.15%) Acrobat
7 2 (0.10%) AutoCAD
7 2 (0.10%) Microsoft Project
8 1 (0.051%) MicroStation
8 1 (0.051%) ProjectWise
8 1 (0.051%) Revit
Business Applications
1 217 (10.97%) Remedy ITSM
2 17 (0.86%) MetaTrader
3 16 (0.81%) Dynamics CRM
4 9 (0.46%) HFM
5 8 (0.40%) SAP S/4HANA
6 7 (0.35%) Eloqua
7 6 (0.30%) Carpe Diem
7 6 (0.30%) Elite 3E
7 6 (0.30%) Oracle Procure-to-Pay
8 4 (0.20%) assyst
8 4 (0.20%) SAP SRM
9 3 (0.15%) SAP MM
9 3 (0.15%) SAP R/3
10 2 (0.10%) Oracle EBS
11 1 (0.051%) Bloomberg TOMS
11 1 (0.051%) Distributed Ledger
11 1 (0.051%) Dynamics AX
11 1 (0.051%) Infor M3
11 1 (0.051%) SAP ECC
11 1 (0.051%) SAP PP
Cloud Services
1 185 (9.35%) Office 365
2 175 (8.85%) Microsoft Azure
3 123 (6.22%) Amazon AWS
4 74 (3.74%) SaaS
5 60 (3.03%) IaaS
6 40 (2.02%) PaaS
7 18 (0.91%) Cloud Computing
8 7 (0.35%) Dynamics 365
9 6 (0.30%) Azure Active Directory
9 6 (0.30%) Mimecast
10 5 (0.25%) Adobe Analytics
10 5 (0.25%) OneDrive
11 4 (0.20%) Amazon CloudWatch
11 4 (0.20%) AWS CloudTrail
11 4 (0.20%) Yammer
12 3 (0.15%) Google Cloud Platform
12 3 (0.15%) Twilio
12 3 (0.15%) Virtual Private Cloud
13 2 (0.10%) GitHub
13 2 (0.10%) Salesforce Sales Cloud
Communications & Networking
1 125 (6.32%) Firewall
2 78 (3.94%) TCP/IP
3 74 (3.74%) Network Security
4 65 (3.29%) WAN
5 62 (3.13%) LAN
6 60 (3.03%) DNS
7 55 (2.78%) Wireless
8 54 (2.73%) Intrusion Detection
9 49 (2.48%) Internet
10 47 (2.38%) DHCP
10 47 (2.38%) VoIP
11 44 (2.22%) SAN
12 36 (1.82%) VPN
13 28 (1.42%) Cisco ISE
13 28 (1.42%) SNMP
14 26 (1.31%) MPLS
15 23 (1.16%) Wi-Fi
16 22 (1.11%) Intranet
16 22 (1.11%) Wireshark
17 21 (1.06%) SSL
Database & Business Intelligence
1 258 (13.04%) SQL Server
2 41 (2.07%) MySQL
3 37 (1.87%) SQL Server 2014
4 30 (1.52%) Data Warehouse
5 27 (1.37%) Relational Database
5 27 (1.37%) SQL Server Integration Services
6 23 (1.16%) SQL Server 2012
7 21 (1.06%) Qlik Sense
7 21 (1.06%) QlikView
8 18 (0.91%) Crystal Reports
8 18 (0.91%) Power BI
9 16 (0.81%) Oracle Database
10 13 (0.66%) NoSQL
11 11 (0.56%) Big Data
11 11 (0.56%) SQL Server Reporting Services
12 10 (0.51%) MongoDB
12 10 (0.51%) Oracle Database 11g
12 10 (0.51%) Oracle Reports
13 9 (0.46%) GIS
13 9 (0.46%) Oracle Database 10g
Development Applications
1 71 (3.59%) JIRA
2 66 (3.34%) Team Foundation Server
3 35 (1.77%) Visual Studio
4 32 (1.62%) Git (software)
5 23 (1.16%) TeamCity
6 22 (1.11%) Eclipse
7 20 (1.01%) IntelliJ
8 18 (0.91%) Jenkins
9 16 (0.81%) MSI
10 15 (0.76%) Ant
10 15 (0.76%) Maven
10 15 (0.76%) NuGet
11 14 (0.71%) Fiddler
11 14 (0.71%) ReSharper
12 11 (0.56%) Atlassian Bamboo
13 9 (0.46%) Bitbucket
14 8 (0.40%) Subversion
15 7 (0.35%) Selenium
16 6 (0.30%) Oracle Forms
17 5 (0.25%) ProC
General
1 445 (22.50%) Finance
2 52 (2.63%) Banking
3 50 (2.53%) Financial Institution
4 45 (2.28%) Retail
5 44 (2.22%) Telecoms
6 35 (1.77%) Manufacturing
7 34 (1.72%) Marketing
8 32 (1.62%) Legal
9 25 (1.26%) Advertising
10 22 (1.11%) Law
11 21 (1.06%) Back Office
12 19 (0.96%) Investment Banking
13 16 (0.81%) Retail Banking
14 13 (0.66%) Games
15 12 (0.61%) Publishing
16 9 (0.46%) Front Office
17 8 (0.40%) Digital Economy
17 8 (0.40%) German Language
18 7 (0.35%) Local Government
19 4 (0.20%) French Language
Job Titles
1 412 (20.83%) Analyst
2 235 (11.88%) Service Manager
3 163 (8.24%) IT Manager
4 152 (7.68%) Consultant
5 121 (6.12%) Developer
6 118 (5.97%) Support Analyst
7 113 (5.71%) Service Analyst
8 112 (5.66%) Applications Support
9 99 (5.01%) IT Services Manager
10 86 (4.35%) Delivery Manager
11 84 (4.25%) Support Engineer
12 82 (4.15%) Architect
13 79 (3.99%) Administrator
14 76 (3.84%) Services Delivery Manager
15 59 (2.98%) Applications Support Analyst
16 57 (2.88%) Network Engineer
17 55 (2.78%) Team Leader
18 54 (2.73%) IT Analyst
19 52 (2.63%) Technical Consultant
20 51 (2.58%) Infrastructure Engineer
Libraries, Frameworks & Software Standards
1 215 (10.87%) HTML
2 214 (10.82%) Web Services
3 146 (7.38%) CSS
4 141 (7.13%) .NET
5 136 (6.88%) XML
6 83 (4.20%) Ajax
7 70 (3.54%) SOAP
8 58 (2.93%) REST
9 52 (2.63%) AngularJS
10 46 (2.33%) ASP.NET Web API
11 40 (2.02%) .NET Framework
12 39 (1.97%) jQuery
13 32 (1.62%) Entity Framework
13 32 (1.62%) WCF
14 30 (1.52%) Flash
15 28 (1.42%) JSON
16 27 (1.37%) Middleware
17 26 (1.31%) ASP.NET
18 24 (1.21%) FIX Protocol
19 20 (1.01%) HTML5
Miscellaneous
1 275 (13.90%) Analytical Skills
2 182 (9.20%) Management Information System
3 108 (5.46%) Data Centre
4 93 (4.70%) User Experience
5 90 (4.55%) CMDB
6 89 (4.50%) Enterprise Software
7 57 (2.88%) Computer Science
8 54 (2.73%) Hybrid Cloud
9 51 (2.58%) Distributed Denial-of-Service
10 32 (1.62%) Hedge funds
11 27 (1.37%) Clustering
11 27 (1.37%) Public Cloud
12 23 (1.16%) iPhone
13 21 (1.06%) Virtual Team
14 19 (0.96%) Taxonomies
15 18 (0.91%) Security Operations Centre
16 17 (0.86%) Driving Licence
17 16 (0.81%) Enterprise Storage
18 15 (0.76%) Fintech
18 15 (0.76%) Linux Command Line
Operating Systems
1 597 (30.18%) Windows
2 246 (12.44%) Windows Server
3 192 (9.71%) Linux
4 141 (7.13%) Windows Server 2012
5 97 (4.90%) Unix
6 86 (4.35%) Windows 7
7 77 (3.89%) Windows 10
7 77 (3.89%) Windows Server 2008
8 35 (1.77%) CentOS
9 26 (1.31%) Solaris
10 23 (1.16%) AIX
11 22 (1.11%) Red Hat Enterprise Linux
12 18 (0.91%) HPUX
13 14 (0.71%) Android
14 13 (0.66%) Windows 8
15 11 (0.56%) Apple iOS
16 10 (0.51%) Mac OS X
17 9 (0.46%) Windows Server 2003
18 7 (0.35%) FreeBSD
19 6 (0.30%) Windows XP
Processes & Methodologies
1 1,406 (71.08%) ITIL
2 1,319 (66.68%) Service Management
3 491 (24.82%) Service Delivery
4 414 (20.93%) Problem Management
5 350 (17.69%) ITIL V3
6 273 (13.80%) Change Management
7 259 (13.09%) Agile Software Development
8 243 (12.29%) Incident Management
9 236 (11.93%) Project Management
10 231 (11.68%) Stakeholder Management
11 166 (8.39%) Continuous Improvement
12 155 (7.84%) Business Intelligence
13 141 (7.13%) Proactive Management
14 118 (5.97%) DevOps
15 116 (5.86%) Configuration Management
16 109 (5.51%) Mentoring
17 106 (5.36%) Release Management
18 96 (4.85%) Asset Management
19 91 (4.60%) Information Security
20 90 (4.55%) Coaching
Programming Languages
1 259 (13.09%) JavaScript
2 254 (12.84%) SQL
3 178 (9.00%) PowerShell
4 119 (6.02%) Java
5 96 (4.85%) C#
6 50 (2.53%) Shell Script
7 46 (2.33%) Python
8 41 (2.07%) Perl
9 30 (1.52%) PHP
10 27 (1.37%) T-SQL
11 24 (1.21%) Bash Shell
12 21 (1.06%) VB
13 16 (0.81%) C
13 16 (0.81%) VB.NET
14 11 (0.56%) VBScript
15 10 (0.51%) PL/SQL
16 6 (0.30%) XPath
16 6 (0.30%) XQuery
17 5 (0.25%) Apex Code
17 5 (0.25%) Groovy
Qualifications
1 325 (16.43%) Degree
2 287 (14.51%) Security Cleared
3 180 (9.10%) ITIL Certification
4 148 (7.48%) SC Cleared
5 103 (5.21%) Microsoft Certification
6 99 (5.01%) Cisco Certification
7 79 (3.99%) CCNA
8 71 (3.59%) Computer Science Degree
9 56 (2.83%) CCNP
10 44 (2.22%) MCSE
11 43 (2.17%) DV Cleared
12 42 (2.12%) ITIL Foundation Certificate
13 30 (1.52%) MCSA
14 29 (1.47%) ISEB
15 23 (1.16%) CISSP
16 22 (1.11%) MCP
17 20 (1.01%) SANS
18 15 (0.76%) CREST Certified
18 15 (0.76%) GCIA
18 15 (0.76%) GCIH
Quality Assurance & Compliance
1 320 (16.18%) SLA
2 71 (3.59%) QA
3 37 (1.87%) ISO/IEC 27001
4 27 (1.37%) COBIT
4 27 (1.37%) PMO
5 24 (1.21%) ISO/IEC 20000
6 19 (0.96%) ISO 9001
6 19 (0.96%) PCI DSS
7 17 (0.86%) Sarbanes-Oxley
8 11 (0.56%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
9 10 (0.51%) GDPR
10 7 (0.35%) Data Quality
11 6 (0.30%) RosettaNet
12 4 (0.20%) GPG13
13 3 (0.15%) Cyber Essentials
13 3 (0.15%) ISO/IEC 15288
14 1 (0.051%) GMP
14 1 (0.051%) GxP
14 1 (0.051%) HIPAA
14 1 (0.051%) PSD2
System Software
1 321 (16.23%) Active Directory
2 141 (7.13%) VMware Infrastructure
3 112 (5.66%) Hyper-V
4 62 (3.13%) Virtual Desktop
5 27 (1.37%) BitLocker
5 27 (1.37%) Microsoft App-V
6 22 (1.11%) XenApp
7 20 (1.01%) VMware ESXi
8 17 (0.86%) Virtual Machines
9 16 (0.81%) XenDesktop
10 14 (0.71%) Docker
11 12 (0.61%) vSphere
12 9 (0.46%) KVM
12 9 (0.46%) Snort
12 9 (0.46%) XenServer
13 8 (0.40%) SAP ITS
14 7 (0.35%) Firmware
15 6 (0.30%) Terminal Services
15 6 (0.30%) Veritas Volume Manager
15 6 (0.30%) Virtual Servers
Systems Management
1 126 (6.37%) SCCM
2 61 (3.08%) SCOM
3 52 (2.63%) Single Sign-On
4 28 (1.42%) SCVMM
5 21 (1.06%) Forefront Identity Manager
6 20 (1.01%) Kibana
6 20 (1.01%) logstash
7 18 (0.91%) Puppet
8 17 (0.86%) BMC PATROL
8 17 (0.86%) Microsoft Data Protection Manager
8 17 (0.86%) SCOrch
9 14 (0.71%) AirWatch
9 14 (0.71%) Perfmon
9 14 (0.71%) RSA enVision
9 14 (0.71%) vCenter Server
10 13 (0.66%) Ansible
10 13 (0.66%) Nagios
11 10 (0.51%) Backup Exec
11 10 (0.51%) OpenView
11 10 (0.51%) vRealize
Vendors
1 539 (27.25%) Microsoft
2 273 (13.80%) ServiceNow
3 217 (10.97%) Remedy
4 174 (8.80%) VMware
5 146 (7.38%) BMC
6 142 (7.18%) HP
7 139 (7.03%) Cisco
8 115 (5.81%) Oracle
9 73 (3.69%) Ivanti
10 60 (3.03%) SolarWinds
11 56 (2.83%) McAfee
12 47 (2.38%) Citrix
13 46 (2.33%) F5
14 44 (2.22%) Red Hat
15 36 (1.82%) SAP
16 32 (1.62%) Sitecore
17 30 (1.52%) EMC
18 28 (1.42%) IBM
18 28 (1.42%) Infoblox
19 27 (1.37%) Splunk