Period
to

The following table provides summary statistics for permanent job vacancies with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 29 June 2022 with a comparison to the same period in the previous 2 years.

IT Service Management (ITSM)
UK
6 months to
29 Jun 2022
Same period 2021 Same period 2020
Rank 335 319 264
Rank change year-on-year -16 -55 -14
Permanent jobs citing ITSM 1,953 1,054 1,013
As % of all permanent jobs advertised in the UK 1.10% 0.99% 1.27%
As % of the Processes & Methodologies category 1.15% 1.06% 1.37%
Number of salaries quoted 1,404 838 772
10th Percentile £26,250 £26,500 £28,500
25th Percentile £32,750 £36,250 £36,250
Median annual salary (50th Percentile) £50,000 £52,500 £53,000
Median % change year-on-year -4.76% -0.94% +1.92%
75th Percentile £65,000 £72,500 £70,000
90th Percentile £80,875 £83,750 £85,000
UK excluding London median annual salary £42,500 £42,500 £45,750
% change year-on-year - -7.10% +1.67%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 169,734 99,487 73,860
As % of all permanent IT jobs advertised in the UK 95.30% 93.82% 92.91%
Number of salaries quoted 84,284 68,812 59,613
10th Percentile £33,750 £32,500 £31,500
25th Percentile £44,750 £41,500 £41,250
Median annual salary (50th Percentile) £60,000 £55,000 £55,000
Median % change year-on-year +9.09% - +4.76%
75th Percentile £80,000 £75,000 £73,750
90th Percentile £96,250 £91,250 £90,000
UK excluding London median annual salary £52,500 £49,500 £47,500
% change year-on-year +6.06% +4.21% +5.56%

ITSM
Job Vacancy Trend

Job postings citing ITSM as a proportion of all IT jobs advertised.

Job vacancy trend for ITSM in the UK

ITSM
Salary Trend

3-month moving average salary quoted in jobs citing ITSM.

Salary trend for ITSM in the UK

ITSM
Salary Histogram

Salary distribution for jobs citing ITSM over the 6 months to 29 June 2022.

Salary histogram for ITSM in the UK

ITSM
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the UK over the 6 months to 29 June 2022. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +23 1,737 £50,000 -4.76% 274
UK excluding London +9 993 £42,500 - 215
London -14 781 £57,500 -8.00% 71
Work from Home -44 714 £55,140 -4.11% 100
South East +24 276 £52,500 +9.66% 45
North of England -16 236 £37,500 -4.94% 76
South West +59 166 £32,429 -18.93% 30
Midlands +3 150 £47,500 +33.80% 29
North West -6 120 £35,000 -10.26% 37
West Midlands +9 116 £47,900 +27.73% 21
East of England -57 95 £50,000 +29.03% 20
Yorkshire -36 81 £32,230 -19.32% 30
Scotland -63 44 £49,750 +10.56% 7
Wales -40 37 £39,679 +13.37% 8
North East -24 35 £38,000 -2.56% 9
East Midlands -31 33 £45,000 +36.36% 8
Northern Ireland -22 4 £37,500 -21.05%

For the 6 months to 29 June 2022, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for ITSM.

1 1,200 (61.44%) ITIL
2 1,186 (60.73%) Service Management
3 721 (36.92%) Microsoft
4 704 (36.05%) Social Skills
5 589 (30.16%) Windows
6 474 (24.27%) Active Directory
7 461 (23.60%) Microsoft 365
8 459 (23.50%) Service Delivery
9 454 (23.25%) ServiceNow
10 387 (19.82%) Finance
11 384 (19.66%) Azure
12 381 (19.51%) Agile
13 303 (15.51%) Microsoft Office
14 290 (14.85%) Analytical Skills
15 286 (14.64%) Change Management
16 285 (14.59%) Incident Management
17 272 (13.93%) Problem-Solving
18 269 (13.77%) Continuous Improvement
19 260 (13.31%) Windows Server
20 253 (12.95%) Problem Management
21 239 (12.24%) Windows 10
22 233 (11.93%) SLA
23 232 (11.88%) Project Management
24 208 (10.65%) Degree
25 197 (10.09%) Stakeholder Management
26 195 (9.98%) Asset Management
27 194 (9.93%) Management Information System
28 184 (9.42%) Security Cleared
29 176 (9.01%) Time Management
30 160 (8.19%) VPN

ITSM
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 151 (7.73%) SharePoint
2 64 (3.28%) Confluence
3 47 (2.41%) MS Exchange
4 45 (2.30%) Apache
5 25 (1.28%) CMS
6 19 (0.97%) IIS
7 13 (0.67%) Jetty
8 12 (0.61%) Skype for Business
9 7 (0.36%) Oracle Workflow
10 4 (0.20%) Apache Airflow
10 4 (0.20%) BizTalk Server
10 4 (0.20%) Ethereum
10 4 (0.20%) Exchange Server 2013
11 3 (0.15%) Drupal
11 3 (0.15%) OpenStack
12 2 (0.10%) Adobe Experience Manager
12 2 (0.10%) Documentum
12 2 (0.10%) Tomcat
13 1 (0.051%) MQSeries
13 1 (0.051%) OnBase
Applications
1 303 (15.51%) Microsoft Office
2 38 (1.95%) Microsoft Excel
3 33 (1.69%) Microsoft Project
4 28 (1.43%) Microsoft PowerPoint
5 18 (0.92%) Adobe Creative Suite
6 10 (0.51%) MS Visio
7 4 (0.20%) Chatbot
8 2 (0.10%) Acrobat
8 2 (0.10%) Spreadsheet
9 1 (0.051%) Adobe Captivate
9 1 (0.051%) Adobe Premiere
9 1 (0.051%) Photoshop
9 1 (0.051%) Sketch
Business Applications
1 87 (4.45%) Remedy ITSM
2 15 (0.77%) Dynamics CRM
3 8 (0.41%) Elite 3E
4 6 (0.31%) SAP CRM
5 4 (0.20%) NetSuite
6 3 (0.15%) assyst
6 3 (0.15%) Magento
6 3 (0.15%) PeopleSoft HCM
6 3 (0.15%) SAP FI-CA
6 3 (0.15%) SAP HR
6 3 (0.15%) SAP IS-U
7 2 (0.10%) Eloqua
8 1 (0.051%) Cloudability
8 1 (0.051%) Dynamics AX
8 1 (0.051%) Maximo
8 1 (0.051%) SAP GTS
8 1 (0.051%) SAP Hybris
8 1 (0.051%) Sonata
Cloud Services
1 461 (23.60%) Microsoft 365
2 384 (19.66%) Azure
3 125 (6.40%) SaaS
4 95 (4.86%) Azure Active Directory
5 92 (4.71%) AWS
6 66 (3.38%) PaaS
7 62 (3.17%) IaaS
8 56 (2.87%) OneDrive
9 48 (2.46%) Power Platform
10 47 (2.41%) Dynamics 365
11 26 (1.33%) Adobe Creative Cloud
12 22 (1.13%) Azure DevOps
13 21 (1.08%) GCP
13 21 (1.08%) Mimecast
14 20 (1.02%) Slack
15 17 (0.87%) Azure Logic Apps
15 17 (0.87%) Azure Stack
16 16 (0.82%) Azure AKS
16 16 (0.82%) Trello
17 15 (0.77%) Azure Monitor
Communications & Networking
1 160 (8.19%) VPN
2 125 (6.40%) DNS
3 111 (5.68%) LAN
4 109 (5.58%) Firewall
5 95 (4.86%) DHCP
6 83 (4.25%) WAN
7 81 (4.15%) TCP/IP
8 49 (2.51%) VoIP
8 49 (2.51%) Wireless
9 33 (1.69%) Wi-Fi
10 30 (1.54%) SSL
10 30 (1.54%) WebEx
11 28 (1.43%) Skype
12 26 (1.33%) Remote Desktop
13 21 (1.08%) Internet
14 17 (0.87%) VLAN
15 15 (0.77%) Intranet
15 15 (0.77%) SD-WAN
16 14 (0.72%) ADSL
16 14 (0.72%) MPLS
Database & Business Intelligence
1 67 (3.43%) SQL Server
2 36 (1.84%) Power BI
3 24 (1.23%) MySQL
4 21 (1.08%) Tableau
5 13 (0.67%) Amazon RDS
6 11 (0.56%) Electronic Patient Records
7 10 (0.51%) Relational Database
8 9 (0.46%) Data Warehouse
9 8 (0.41%) Big Data
10 7 (0.36%) SQL Server Integration Services
11 5 (0.26%) Azure SQL Database
11 5 (0.26%) MongoDB
12 4 (0.20%) GIS
12 4 (0.20%) Oracle Reports
12 4 (0.20%) Snowflake Schema
13 3 (0.15%) Amazon Redshift
13 3 (0.15%) BusinessObjects
13 3 (0.15%) DynamoDB
13 3 (0.15%) Microsoft Analysis Services
13 3 (0.15%) SQL Server Reporting Services
Development Applications
1 109 (5.58%) JIRA
2 39 (2.00%) Git (software)
3 16 (0.82%) Jenkins
4 15 (0.77%) Team Foundation Server
5 12 (0.61%) Bitbucket
6 10 (0.51%) ScriptRunner
7 9 (0.46%) TeamCity
8 8 (0.41%) GitLab
9 6 (0.31%) Artifactory
9 6 (0.31%) Sonatype Nexus
10 5 (0.26%) git-flow
11 4 (0.20%) Maven
11 4 (0.20%) SonarQube
12 3 (0.15%) Travis CI
13 2 (0.10%) Atlassian Bamboo
13 2 (0.10%) MSI
13 2 (0.10%) Subversion
13 2 (0.10%) VSS/SourceSafe
14 1 (0.051%) Cypress.io
14 1 (0.051%) YouTrack
General
1 704 (36.05%) Social Skills
2 387 (19.82%) Finance
3 290 (14.85%) Analytical Skills
4 100 (5.12%) Public Sector
5 96 (4.92%) Telecoms
6 89 (4.56%) Inclusion and Diversity
7 84 (4.30%) Legal
8 81 (4.15%) Banking
9 76 (3.89%) Law
10 71 (3.64%) Influencing Skills
10 71 (3.64%) Retail
11 62 (3.17%) Organisational Skills
12 57 (2.92%) Manufacturing
13 47 (2.41%) Marketing
14 38 (1.95%) Documentation Skills
15 36 (1.84%) Advertising
16 33 (1.69%) Pharmaceutical
17 32 (1.64%) Presentation Skills
18 24 (1.23%) Financial Institution
19 22 (1.13%) Military
Job Titles
1 469 (24.01%) Analyst
2 249 (12.75%) Service Analyst
3 191 (9.78%) Service Desk Analyst
4 175 (8.96%) Service Manager
5 169 (8.65%) IT Manager
6 123 (6.30%) Support Engineer
7 117 (5.99%) Support Analyst
8 111 (5.68%) IT Analyst
9 109 (5.58%) Consultant
10 102 (5.22%) IT Support
11 90 (4.61%) Infrastructure Engineer
12 76 (3.89%) Developer
13 71 (3.64%) IT Services Manager
13 71 (3.64%) Project Manager
14 67 (3.43%) Senior Manager
15 65 (3.33%) Architect
16 55 (2.82%) IT Engineer
17 54 (2.76%) Team Leader
18 53 (2.71%) Desktop Support
19 48 (2.46%) Transition Manager
Libraries, Frameworks & Software Standards
1 106 (5.43%) HTML
2 64 (3.28%) XML
3 63 (3.23%) CSS
4 55 (2.82%) Web Services
5 52 (2.66%) LDAP
6 50 (2.56%) AngularJS
7 37 (1.89%) .NET
8 35 (1.79%) SOAP
9 34 (1.74%) Ajax
10 29 (1.48%) REST
11 26 (1.33%) JSON
12 16 (0.82%) HTML5
12 16 (0.82%) jQuery
13 12 (0.61%) Middleware
13 12 (0.61%) XMPP
14 11 (0.56%) COM
14 11 (0.56%) OLE
14 11 (0.56%) Twitter Bootstrap
15 9 (0.46%) Elastic Stack
15 9 (0.46%) JDBC
Miscellaneous
1 194 (9.93%) Management Information System
2 124 (6.35%) CMDB
3 94 (4.81%) Self-Motivation
4 83 (4.25%) Data Centre
5 67 (3.43%) User Experience
6 58 (2.97%) Enterprise Software
7 46 (2.36%) Video Conferencing
8 34 (1.74%) PMI
9 31 (1.59%) Public Cloud
9 31 (1.59%) Smartphone
10 29 (1.48%) NHS
11 27 (1.38%) Cloud Native
12 26 (1.33%) Blog
12 26 (1.33%) Virtual Team
13 23 (1.18%) Mobile App
14 20 (1.02%) Legacy Systems
15 19 (0.97%) Clustering
15 19 (0.97%) Replication
16 18 (0.92%) Blockchain
17 17 (0.87%) Hybrid Cloud
Operating Systems
1 589 (30.16%) Windows
2 260 (13.31%) Windows Server
3 239 (12.24%) Windows 10
4 93 (4.76%) Android
4 93 (4.76%) Mac OS
5 91 (4.66%) Apple iOS
6 90 (4.61%) Linux
7 43 (2.20%) Windows 7
8 42 (2.15%) Windows Server 2008
9 35 (1.79%) Windows Server 2016
10 31 (1.59%) Unix
11 22 (1.13%) Windows Server 2019
12 20 (1.02%) Mac OS X
13 18 (0.92%) Windows Server 2012
14 12 (0.61%) Windows 8
15 9 (0.46%) Red Hat Enterprise Linux
16 5 (0.26%) CentOS
16 5 (0.26%) Debian
16 5 (0.26%) Solaris
17 4 (0.20%) HPUX
Processes & Methodologies
1 1,200 (61.44%) ITIL
2 1,186 (60.73%) Service Management
3 459 (23.50%) Service Delivery
4 381 (19.51%) Agile
5 286 (14.64%) Change Management
6 285 (14.59%) Incident Management
7 272 (13.93%) Problem-Solving
8 269 (13.77%) Continuous Improvement
9 253 (12.95%) Problem Management
10 232 (11.88%) Project Management
11 197 (10.09%) Stakeholder Management
12 195 (9.98%) Asset Management
13 176 (9.01%) Time Management
14 150 (7.68%) Mentoring
14 150 (7.68%) Project Delivery
15 148 (7.58%) DevOps
16 146 (7.48%) Configuration Management
17 138 (7.07%) Cybersecurity
18 124 (6.35%) Information Security
18 124 (6.35%) Infrastructure Engineering
Programming Languages
1 144 (7.37%) PowerShell
2 136 (6.96%) JavaScript
3 129 (6.61%) SQL
4 61 (3.12%) Python
5 55 (2.82%) C
6 38 (1.95%) Java
7 35 (1.79%) C#
8 22 (1.13%) C++
9 12 (0.61%) T-SQL
10 11 (0.56%) Bash
10 11 (0.56%) PHP
11 9 (0.46%) Shell Script
12 8 (0.41%) Perl
13 4 (0.20%) ABAP
13 4 (0.20%) Data Analysis Expressions (DAX)
14 3 (0.15%) VBScript
15 2 (0.10%) U-SQL
16 1 (0.051%) Go
16 1 (0.051%) PL/SQL
16 1 (0.051%) Tcl
Qualifications
1 208 (10.65%) Degree
2 184 (9.42%) Security Cleared
3 157 (8.04%) ITIL Certification
4 153 (7.83%) SC Cleared
5 79 (4.05%) Microsoft Certification
6 69 (3.53%) ITIL Foundation Certificate
7 52 (2.66%) PMI Certification
8 41 (2.10%) DV Cleared
9 38 (1.95%) Cisco Certification
10 35 (1.79%) MCSE
11 31 (1.59%) BPSS Clearance
12 27 (1.38%) CCNA
13 23 (1.18%) PRINCE2 Practitioner
14 22 (1.13%) CISSP
14 22 (1.13%) PMP
15 15 (0.77%) Computer Science Degree
16 14 (0.72%) CCNP
17 12 (0.61%) A+ Certification
17 12 (0.61%) CISM
17 12 (0.61%) MCP
Quality Assurance & Compliance
1 233 (11.93%) SLA
2 84 (4.30%) ISO/IEC 27001
3 47 (2.41%) QA
4 42 (2.15%) GDPR
5 36 (1.84%) PMO
6 33 (1.69%) COBIT
7 20 (1.02%) SOC 2
8 19 (0.97%) SOC 1
9 15 (0.77%) Cyber Essentials
10 14 (0.72%) Cyber Essentials PLUS
11 11 (0.56%) ITGC
12 10 (0.51%) Data Quality
12 10 (0.51%) ISO/IEC 20000
12 10 (0.51%) PCI DSS
13 9 (0.46%) NIST
14 7 (0.36%) Sarbanes-Oxley
15 6 (0.31%) Accessibility
15 6 (0.31%) GRC
16 4 (0.20%) Disclosure Scotland
16 4 (0.20%) NCSC
System Software
1 474 (24.27%) Active Directory
2 96 (4.92%) VMware Infrastructure
3 48 (2.46%) Hyper-V
4 22 (1.13%) Virtual Machines
5 21 (1.08%) VMware ESXi
6 20 (1.02%) Virtual Servers
7 19 (0.97%) Virtual Desktop
8 18 (0.92%) Docker
9 12 (0.61%) vSphere
10 11 (0.56%) Terminal Services
11 6 (0.31%) NFS
12 5 (0.26%) XenApp
13 4 (0.20%) iptables
13 4 (0.20%) Microsoft App-V
13 4 (0.20%) Microsoft Virtual Server
14 3 (0.15%) BitLocker
14 3 (0.15%) Firmware
15 2 (0.10%) Citrix Hypervisor
15 2 (0.10%) Lustre
15 2 (0.10%) Slurm Workload Manager
Systems Management
1 148 (7.58%) SCCM
2 100 (5.12%) Microsoft Intune
3 46 (2.36%) Terraform
4 41 (2.10%) Single Sign-On
5 37 (1.89%) Kubernetes
6 27 (1.38%) WSUS
7 26 (1.33%) Ansible
8 17 (0.87%) Failover Clustering
9 15 (0.77%) Jamf Pro
10 13 (0.67%) HP UCMDB
11 12 (0.61%) Cisco CUCM
11 12 (0.61%) Cisco UCCX
11 12 (0.61%) FortiGate
12 11 (0.56%) Opsgenie
12 11 (0.56%) Prometheus
12 11 (0.56%) Trend Micro Deep Security
13 10 (0.51%) Grafana
13 10 (0.51%) Nagios
14 9 (0.46%) Puppet
15 8 (0.41%) Forefront Identity Manager
Vendors
1 721 (36.92%) Microsoft
2 454 (23.25%) ServiceNow
3 135 (6.91%) VMware
4 133 (6.81%) Citrix
5 101 (5.17%) Cisco
6 87 (4.45%) Remedy
7 84 (4.30%) Apple
8 69 (3.53%) Adobe
9 66 (3.38%) SAP
10 49 (2.51%) BMC
11 44 (2.25%) Oracle
12 40 (2.05%) HP
13 31 (1.59%) SolarWinds
14 30 (1.54%) Salesforce.com
15 27 (1.38%) Atlassian
15 27 (1.38%) Google
16 24 (1.23%) Palo Alto
17 23 (1.18%) Snow
18 22 (1.13%) Veeam
19 21 (1.08%) Alteryx