Period
to 14 November 2018

The following table provides summary statistics for permanent job vacancies with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 14 November 2018 with a comparison to the same period in the previous 2 years.

IT Service Management (ITSM)
UK
6 months to
14 Nov 2018
Same period 2017 Same period 2016
Rank 266 327 328
Rank change year-on-year +61 +1 +42
Permanent jobs citing ITSM 2,077 1,847 1,810
As % of all permanent IT jobs advertised in the UK 1.27% 1.02% 0.95%
As % of the Processes & Methodologies category 1.39% 1.12% 1.05%
Number of salaries quoted 1,525 1,291 1,436
UK median annual salary £45,000 £47,500 £46,000
Median salary % change year-on-year -5.26% +3.26% +2.22%
10th Percentile £22,600 £25,000 £26,750
90th Percentile £72,500 £73,750 £72,500
UK excluding London median annual salary £40,000 £42,500 £44,000
% change year-on-year -5.88% -3.41% +3.53%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 149,014 165,379 172,621
As % of all permanent IT jobs advertised in the UK 91.10% 91.49% 90.94%
Number of salaries quoted 118,546 130,794 143,596
UK median annual salary £50,000 £50,000 £48,000
Median salary % change year-on-year - +4.17% +1.05%
10th Percentile £29,000 £28,250 £27,500
90th Percentile £84,000 £80,000 £78,750
UK excluding London median annual salary £45,000 £42,500 £42,500
% change year-on-year +5.88% - -

ITSM
Job Vacancy Trend

Job postings citing ITSM as a percentage of all IT jobs advertised.

Job vacancy trend for ITSM in the UK

ITSM
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM.

Salary trend for ITSM in the UK

ITSM
Salary Histogram

The salary distribution of IT jobs citing ITSM over the 6 months to 14 November 2018.

Salary histogram for ITSM in the UK

ITSM
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the UK over the 6 months to 14 November 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +56 1,935 £45,000 -5.26% 139
UK excluding London +77 1,308 £40,000 -5.88% 97
London +9 679 £52,500 -0.94% 54
South East +87 436 £45,000 - 24
North of England +83 317 £41,000 +9.33% 29
Midlands +113 281 £31,000 -42.59% 11
West Midlands +121 204 £27,500 -46.34% 9
Yorkshire +66 150 £33,000 -5.71% 17
North West +49 128 £47,500 +5.56% 7
East of England +5 105 £37,000 -17.78% 12
South West -40 105 £40,000 -5.88% 9
East Midlands +21 74 £34,000 -37.04% 2
Scotland -4 55 £27,500 -32.93% 8
North East +10 39 £47,500 +11.76% 5
Wales -9 25 £47,019 +17.55% 4
Northern Ireland +1 1 £60,000 +17.07%

For the 6 months to 14 November 2018, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for ITSM.

1 1,354 (65.19%) ITIL
2 1,331 (64.08%) Service Management
3 590 (28.41%) Windows
4 522 (25.13%) Microsoft
5 482 (23.21%) Service Delivery
6 421 (20.27%) Finance
7 395 (19.02%) ServiceNow
8 391 (18.83%) Active Directory
9 340 (16.37%) SLA
10 319 (15.36%) Agile Software Development
11 317 (15.26%) Problem-Solving
12 286 (13.77%) Incident Management
13 283 (13.63%) ITIL V3
14 247 (11.89%) Microsoft Office
15 240 (11.56%) Problem Management
16 237 (11.41%) Change Management
16 237 (11.41%) Project Management
17 234 (11.27%) Office 365
18 226 (10.88%) Stakeholder Management
19 223 (10.74%) VMware
20 215 (10.35%) Analytical Skills
21 207 (9.97%) Remedy
21 207 (9.97%) Microsoft Excel
21 207 (9.97%) Remedy ITSM
22 201 (9.68%) Degree
22 201 (9.68%) VMware Infrastructure
23 200 (9.63%) SQL
24 185 (8.91%) Windows Server
25 182 (8.76%) SQL Server
26 178 (8.57%) JavaScript

ITSM
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 122 (5.87%) SharePoint
2 69 (3.32%) MS Exchange
3 61 (2.94%) Skype for Business
4 30 (1.44%) IIS
5 27 (1.30%) CMS
6 21 (1.01%) Exchange Server 2010
7 18 (0.87%) BizTalk Server
8 15 (0.72%) Tomcat
9 14 (0.67%) Exchange Server 2013
10 13 (0.63%) SharePoint Server
11 12 (0.58%) Apache
11 12 (0.58%) JBoss
12 10 (0.48%) Exchange Server 2007
13 9 (0.43%) Apache Spark
13 9 (0.43%) Confluence
14 8 (0.39%) SharePoint 2010
14 8 (0.39%) WebSphere
15 6 (0.29%) Commerce Server
16 5 (0.24%) WebLogic
17 4 (0.19%) IBM Notes
Applications
1 247 (11.89%) Microsoft Office
2 207 (9.97%) Microsoft Excel
3 116 (5.58%) Microsoft PowerPoint
4 43 (2.07%) MS Visio
5 17 (0.82%) Microsoft Project
6 12 (0.58%) Spreadsheet
7 4 (0.19%) Acrobat
8 3 (0.14%) AutoCAD
9 2 (0.096%) Windchill
Business Applications
1 207 (9.97%) Remedy ITSM
2 19 (0.91%) Dynamics CRM
3 8 (0.39%) Line 500
3 8 (0.39%) Sage X3
4 6 (0.29%) assyst
5 5 (0.24%) Dynamics NAV
5 5 (0.24%) Salesforce.com CRM
6 4 (0.19%) Oracle EBS
6 4 (0.19%) SystmOne
7 3 (0.14%) Remedy AR System
8 2 (0.096%) SAP BPC
8 2 (0.096%) SAP R/3
8 2 (0.096%) SAP SD
9 1 (0.048%) Dynamics AX
9 1 (0.048%) Elite 3E
9 1 (0.048%) Infor M3
9 1 (0.048%) Magento
9 1 (0.048%) MetaTrader
Cloud Services
1 234 (11.27%) Office 365
2 163 (7.85%) Microsoft Azure
3 105 (5.06%) Amazon AWS
4 83 (4.00%) SaaS
5 47 (2.26%) IaaS
6 30 (1.44%) PaaS
7 27 (1.30%) Cloud Computing
8 17 (0.82%) Azure Active Directory
8 17 (0.82%) Google Cloud Platform
9 13 (0.63%) Azure Data Factory
10 12 (0.58%) Dynamics 365
11 9 (0.43%) Data Lake Analytics
11 9 (0.43%) Slack
12 8 (0.39%) IBM Cloud
12 8 (0.39%) OneDrive
13 7 (0.34%) Yammer
14 5 (0.24%) Amazon CloudWatch
14 5 (0.24%) AWS CloudFormation
14 5 (0.24%) AWS CloudTrail
14 5 (0.24%) SoftLayer
Communications & Networking
1 149 (7.17%) Firewall
2 145 (6.98%) LAN
3 138 (6.64%) WAN
4 78 (3.76%) TCP/IP
5 76 (3.66%) VPN
6 72 (3.47%) DNS
7 65 (3.13%) VoIP
8 57 (2.74%) Network Security
9 56 (2.70%) Skype
10 54 (2.60%) DHCP
11 51 (2.46%) Wi-Fi
12 45 (2.17%) Wireless
13 37 (1.78%) Remote Desktop
13 37 (1.78%) SAN
14 36 (1.73%) Internet
15 28 (1.35%) VLAN
16 26 (1.25%) MPLS
16 26 (1.25%) WLAN
17 24 (1.16%) Intranet
18 23 (1.11%) Intrusion Detection
Database & Business Intelligence
1 182 (8.76%) SQL Server
2 38 (1.83%) Data Warehouse
3 33 (1.59%) Relational Database
4 31 (1.49%) SQL Server Integration Services
5 26 (1.25%) MySQL
6 24 (1.16%) SQL Server Reporting Services
7 22 (1.06%) SQL Server Analysis Services
8 16 (0.77%) Power BI
9 14 (0.67%) PostgreSQL
10 12 (0.58%) QlikView
11 11 (0.53%) DB2
12 10 (0.48%) Big Data
12 10 (0.48%) SQL Server 2012
13 9 (0.43%) Data Lake
13 9 (0.43%) Hadoop
13 9 (0.43%) Microsoft Analysis Services
13 9 (0.43%) OLAP
14 8 (0.39%) Amazon Aurora
14 8 (0.39%) Informix
15 7 (0.34%) SQL Server 2008
Development Applications
1 34 (1.64%) Team Foundation Server
2 31 (1.49%) JIRA
3 19 (0.91%) Visual Studio
4 16 (0.77%) Git (software)
5 13 (0.63%) Bitbucket
6 12 (0.58%) Atlassian Bamboo
7 11 (0.53%) MSI
8 9 (0.43%) Jenkins
9 4 (0.19%) Selenium
9 4 (0.19%) TeamCity
9 4 (0.19%) Visual Studio Team System
10 3 (0.14%) Cucumber
10 3 (0.14%) GitLab
10 3 (0.14%) Octopus Deploy
11 2 (0.096%) Ant
11 2 (0.096%) Eclipse
11 2 (0.096%) SpecFlow
12 1 (0.048%) IntelliJ
12 1 (0.048%) JUnit
12 1 (0.048%) Selenium IDE
General
1 421 (20.27%) Finance
2 96 (4.62%) Banking
3 77 (3.71%) Retail
4 62 (2.99%) Telecoms
5 52 (2.50%) Law
6 42 (2.02%) Marketing
7 37 (1.78%) Manufacturing
8 28 (1.35%) Investment Banking
9 23 (1.11%) Publishing
10 21 (1.01%) Legal
11 20 (0.96%) Financial Institution
12 18 (0.87%) Advertising
12 18 (0.87%) Games
13 17 (0.82%) Back Office
13 17 (0.82%) Billing
14 10 (0.48%) Electronics
15 7 (0.34%) Aerospace
15 7 (0.34%) Local Government
16 5 (0.24%) French Language
17 3 (0.14%) German Language
Job Titles
1 557 (26.82%) Analyst
2 255 (12.28%) Service Manager
3 242 (11.65%) Service Analyst
4 210 (10.11%) IT Manager
5 190 (9.15%) Consultant
6 184 (8.86%) Service Desk Analyst
7 164 (7.90%) Support Analyst
8 104 (5.01%) Architect
9 102 (4.91%) Developer
9 102 (4.91%) IT Services Manager
10 99 (4.77%) IT Analyst
11 95 (4.57%) Support Engineer
12 91 (4.38%) IT Support
13 89 (4.29%) Delivery Manager
14 74 (3.56%) Services Delivery Manager
15 72 (3.47%) 2nd Line Support
16 64 (3.08%) Infrastructure Engineer
17 60 (2.89%) Applications Support
18 56 (2.70%) Technical Consultant
19 54 (2.60%) Desktop Support
Libraries, Frameworks & Software Standards
1 131 (6.31%) CSS
2 130 (6.26%) HTML
3 93 (4.48%) XML
4 75 (3.61%) AngularJS
5 72 (3.47%) Web Services
6 58 (2.79%) .NET
7 30 (1.44%) HTML5
8 24 (1.16%) Ajax
9 18 (0.87%) Middleware
9 18 (0.87%) REST
9 18 (0.87%) SOAP
10 14 (0.67%) ASP.NET
11 12 (0.58%) ASP.NET MVC
11 12 (0.58%) ASP.NET Web API
12 11 (0.53%) ASP.NET Core
12 11 (0.53%) CSS3
12 11 (0.53%) Flash
12 11 (0.53%) LDAP
12 11 (0.53%) Node.js
13 10 (0.48%) SAML
Miscellaneous
1 215 (10.35%) Analytical Skills
2 151 (7.27%) Management Information System
3 139 (6.69%) Data Centre
4 116 (5.58%) Self-Motivation
5 98 (4.72%) CMDB
6 66 (3.18%) User Experience
7 53 (2.55%) Virtual Team
8 43 (2.07%) Computer Science
9 40 (1.93%) Enterprise Software
10 29 (1.40%) Public Cloud
11 27 (1.30%) Driving Licence
12 26 (1.25%) Video Conferencing
13 25 (1.20%) Hybrid Cloud
14 24 (1.16%) NHS
15 23 (1.11%) Mobile App
16 22 (1.06%) Blackberry
16 22 (1.06%) Fintech
16 22 (1.06%) iPhone
17 18 (0.87%) Greenfield Project
17 18 (0.87%) Linux Command Line
Operating Systems
1 590 (28.41%) Windows
2 185 (8.91%) Windows Server
3 171 (8.23%) Windows 7
4 147 (7.08%) Windows 10
5 146 (7.03%) Linux
6 95 (4.57%) Windows Server 2012
7 92 (4.43%) Windows Server 2008
8 57 (2.74%) Unix
9 43 (2.07%) Red Hat Enterprise Linux
10 39 (1.88%) Windows 8
11 23 (1.11%) Android
11 23 (1.11%) Apple iOS
12 22 (1.06%) CentOS
13 18 (0.87%) Mac OS X
14 15 (0.72%) Windows Server 2003
15 14 (0.67%) Windows XP
16 10 (0.48%) Windows Mobile
17 8 (0.39%) Mac OS
17 8 (0.39%) Windows 2000
18 7 (0.34%) Oracle Linux
Processes & Methodologies
1 1,354 (65.19%) ITIL
2 1,331 (64.08%) Service Management
3 482 (23.21%) Service Delivery
4 319 (15.36%) Agile Software Development
5 317 (15.26%) Problem-Solving
6 286 (13.77%) Incident Management
7 283 (13.63%) ITIL V3
8 240 (11.56%) Problem Management
9 237 (11.41%) Change Management
9 237 (11.41%) Project Management
10 226 (10.88%) Stakeholder Management
11 170 (8.18%) Continuous Improvement
12 133 (6.40%) Mentoring
13 132 (6.36%) Coaching
13 132 (6.36%) Presales
14 128 (6.16%) Asset Management
15 125 (6.02%) Disaster Recovery
16 120 (5.78%) Information Security
17 113 (5.44%) Scrum
18 111 (5.34%) DevOps
Programming Languages
1 200 (9.63%) SQL
2 178 (8.57%) JavaScript
3 91 (4.38%) PowerShell
4 61 (2.94%) Python
5 49 (2.36%) Java
6 38 (1.83%) C#
7 23 (1.11%) Perl
8 22 (1.06%) Bash Shell
9 20 (0.96%) T-SQL
10 15 (0.72%) PL/SQL
11 10 (0.48%) C
12 9 (0.43%) U-SQL
13 7 (0.34%) C++
14 6 (0.29%) VB
15 5 (0.24%) VBScript
16 3 (0.14%) PHP
17 2 (0.096%) ABAP
17 2 (0.096%) Bourne shell
17 2 (0.096%) Korn
17 2 (0.096%) R
Qualifications
1 201 (9.68%) Degree
2 171 (8.23%) Security Cleared
3 152 (7.32%) Microsoft Certification
4 123 (5.92%) ITIL Certification
5 103 (4.96%) SC Cleared
6 82 (3.95%) MCSA
7 71 (3.42%) Cisco Certification
8 64 (3.08%) Computer Science Degree
9 62 (2.99%) ITIL Foundation Certificate
10 58 (2.79%) ISEB
11 55 (2.65%) CCNA
12 54 (2.60%) MCP
13 53 (2.55%) MCSE
14 51 (2.46%) DV Cleared
15 49 (2.36%) CISSP
16 32 (1.54%) CCSA
17 30 (1.44%) A+ Certification
17 30 (1.44%) CCNP
18 29 (1.40%) VMware Certified Professional (VCP)
19 23 (1.11%) HNC
Quality Assurance & Compliance
1 340 (16.37%) SLA
2 104 (5.01%) GDPR
3 42 (2.02%) ISO/IEC 27001
4 34 (1.64%) PMO
5 33 (1.59%) QA
6 26 (1.25%) COBIT
6 26 (1.25%) ISO/IEC 20000
7 6 (0.29%) Data Quality
7 6 (0.29%) ISO 9001
7 6 (0.29%) PCI DSS
8 5 (0.24%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
9 4 (0.19%) GPG13
10 2 (0.096%) BS25999
10 2 (0.096%) Disclosure Scotland
10 2 (0.096%) ISO 22301
11 1 (0.048%) Cyber Essentials
11 1 (0.048%) Cyber Essentials PLUS
11 1 (0.048%) PSD2
11 1 (0.048%) SEPA
11 1 (0.048%) TARGET2
System Software
1 391 (18.83%) Active Directory
2 201 (9.68%) VMware Infrastructure
3 80 (3.85%) Hyper-V
4 30 (1.44%) XenApp
5 29 (1.40%) Microsoft App-V
6 24 (1.16%) Virtual Desktop
7 21 (1.01%) vSphere
8 20 (0.96%) VMware ESXi
8 20 (0.96%) XenDesktop
9 17 (0.82%) Firmware
10 13 (0.63%) Docker
11 12 (0.58%) Virtual Machines
11 12 (0.58%) VMware Server
12 11 (0.53%) BitLocker
13 9 (0.43%) NFS
14 8 (0.39%) Samba
14 8 (0.39%) Terminal Services
15 6 (0.29%) Virtual Servers
16 5 (0.24%) VMware Workstation
17 4 (0.19%) XenServer
Systems Management
1 150 (7.22%) SCCM
2 25 (1.20%) Ansible
3 19 (0.91%) Puppet
3 19 (0.91%) Single Sign-On
4 18 (0.87%) AirWatch
5 17 (0.82%) SCOM
6 15 (0.72%) Jamf Pro
6 15 (0.72%) SCVMM
7 14 (0.67%) Terraform
8 13 (0.63%) Opscode Chef
8 13 (0.63%) WSUS
9 11 (0.53%) vRealize
10 9 (0.43%) Forefront Identity Manager
10 9 (0.43%) Microsoft Intune
11 8 (0.39%) Microsoft Data Protection Manager
11 8 (0.39%) SCDPM
11 8 (0.39%) Systems Management Server (SMS)
12 7 (0.34%) IBM BigFix
13 6 (0.29%) Kubernetes
13 6 (0.29%) vCenter Server
Vendors
1 522 (25.13%) Microsoft
2 395 (19.02%) ServiceNow
3 223 (10.74%) VMware
4 207 (9.97%) Remedy
5 147 (7.08%) Cisco
6 136 (6.55%) Citrix
7 104 (5.01%) BMC
8 77 (3.71%) Oracle
9 65 (3.13%) Red Hat
10 60 (2.89%) HP
11 52 (2.50%) NetApp
12 51 (2.46%) IBM
13 48 (2.31%) SAP
14 42 (2.02%) Ivanti
15 37 (1.78%) Google
16 31 (1.49%) Dynatrace
16 31 (1.49%) Juniper
17 30 (1.44%) Apple
18 25 (1.20%) Sony
19 24 (1.16%) CheckPoint