Period
to 25 May 2018

The following table provides summary statistics for permanent job vacancies with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 25 May 2018 with a comparison to the same period in the previous 2 years.

IT Service Management (ITSM)
UK
6 months to
25 May 2018
Same period 2017 Same period 2016
Rank 294 360 334
Rank change year-on-year +66 -26 +73
Permanent jobs citing ITSM 1,951 1,483 1,948
As % of all permanent IT jobs advertised in the UK 1.12% 0.88% 0.97%
As % of the Processes & Methodologies category 1.24% 0.97% 1.08%
Number of salaries quoted 1,339 1,137 1,571
UK median annual salary £47,500 £50,000 £46,000
Median salary % change year-on-year -5.00% +8.70% -3.16%
10th Percentile £25,750 £25,750 £25,000
90th Percentile £80,000 £77,500 £72,500
UK excluding London median annual salary £42,500 £47,500 £42,500
% change year-on-year -10.53% +11.76% -

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 157,933 153,059 180,627
As % of all permanent IT jobs advertised in the UK 90.82% 90.55% 89.98%
Number of salaries quoted 126,923 125,473 150,145
UK median annual salary £50,000 £47,500 £47,500
Median salary % change year-on-year +5.26% - +3.26%
10th Percentile £29,750 £28,000 £27,500
90th Percentile £82,500 £78,750 £77,500
UK excluding London median annual salary £45,000 £42,500 £42,500
% change year-on-year +5.88% - +3.66%

ITSM
Job Vacancy Trend

Job postings citing ITSM as a percentage of all IT jobs advertised.

Job vacancy trend for ITSM in the UK

ITSM
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM.

Salary trend for ITSM in the UK

ITSM
Salary Histogram

The salary distribution of IT jobs citing ITSM over the 6 months to 25 May 2018.

Salary histogram for ITSM in the UK

ITSM
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the UK over the 6 months to 25 May 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +60 1,815 £49,500 -1.00% 156
UK excluding London +74 1,156 £42,500 -10.53% 127
London +14 724 £52,500 +5.00% 42
South East +45 379 £45,500 -15.35% 31
North of England +50 230 £45,000 - 34
South West +55 213 £30,000 -33.33% 10
Midlands +55 172 £41,500 -17.00% 30
Yorkshire +50 114 £45,000 -5.26% 11
West Midlands +31 101 £42,500 -15.00% 20
North West +4 93 £43,750 -20.45% 20
Wales +40 82 £48,269 -1.57% 3
East of England -27 82 £42,000 -16.00% 9
Scotland -12 76 £34,000 -32.00% 9
East Midlands +37 71 £41,500 -4.45% 9
North East -12 23 £45,000 +28.57% 3
Northern Ireland +1 2 £31,000 -38.00% 2

For the 6 months to 25 May 2018, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for ITSM.

1 1,344 (68.89%) ITIL
2 1,292 (66.22%) Service Management
3 626 (32.09%) Windows
4 548 (28.09%) Microsoft
5 506 (25.94%) Service Delivery
6 444 (22.76%) Finance
7 398 (20.40%) Active Directory
8 369 (18.91%) SLA
9 355 (18.20%) Problem Management
10 352 (18.04%) ITIL V3
11 345 (17.68%) ServiceNow
12 319 (16.35%) Analytical Skills
13 315 (16.15%) Degree
14 293 (15.02%) Stakeholder Management
15 289 (14.81%) Problem-Solving
16 250 (12.81%) JavaScript
17 248 (12.71%) Project Management
17 248 (12.71%) Agile Software Development
18 246 (12.61%) SQL
19 243 (12.46%) SQL Server
20 237 (12.15%) Microsoft Office
21 231 (11.84%) Incident Management
22 223 (11.43%) Linux
23 222 (11.38%) Change Management
24 214 (10.97%) Management Information System
25 208 (10.66%) Windows Server
26 199 (10.20%) Microsoft Azure
27 196 (10.05%) Security Cleared
28 193 (9.89%) Remedy ITSM
28 193 (9.89%) Remedy

ITSM
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 132 (6.77%) SharePoint
2 75 (3.84%) IIS
3 73 (3.74%) MS Exchange
4 58 (2.97%) Apache
5 55 (2.82%) Skype for Business
6 47 (2.41%) WebLogic
7 37 (1.90%) Tomcat
8 36 (1.85%) JBoss
9 29 (1.49%) Exchange Server 2013
10 27 (1.38%) Exchange Server 2010
11 25 (1.28%) Confluence
12 24 (1.23%) WebSphere
13 19 (0.97%) WebSphere Application Server
14 16 (0.82%) Apache Spark
15 14 (0.72%) CMS
16 12 (0.62%) BizTalk Server
16 12 (0.62%) iPlanet
16 12 (0.62%) OpenStack
16 12 (0.62%) Oracle Application Server
17 10 (0.51%) Elasticsearch
Applications
1 237 (12.15%) Microsoft Office
2 149 (7.64%) Microsoft Excel
3 117 (6.00%) Microsoft PowerPoint
4 59 (3.02%) MS Visio
5 51 (2.61%) Spreadsheet
6 23 (1.18%) Microsoft Project
7 7 (0.36%) Acrobat
8 4 (0.21%) ProjectWise
9 1 (0.051%) Adobe Creative Suite
Business Applications
1 193 (9.89%) Remedy ITSM
2 21 (1.08%) MetaTrader
3 14 (0.72%) Dynamics CRM
4 12 (0.62%) Oracle Procure-to-Pay
5 9 (0.46%) assyst
6 7 (0.36%) HFM
7 6 (0.31%) SAP BPC
8 4 (0.21%) Eloqua
9 3 (0.15%) Dynamics AX
10 2 (0.10%) SAP MM
10 2 (0.10%) SAP S/4HANA
11 1 (0.051%) Carpe Diem
11 1 (0.051%) Elite 3E
11 1 (0.051%) Infor M3
11 1 (0.051%) NetSuite
11 1 (0.051%) Oracle Applications
11 1 (0.051%) SAP PP
11 1 (0.051%) SAP R/3
11 1 (0.051%) SAP SD
11 1 (0.051%) SAP VC
Cloud Services
1 199 (10.20%) Microsoft Azure
2 190 (9.74%) Office 365
3 151 (7.74%) Amazon AWS
4 85 (4.36%) SaaS
5 76 (3.90%) IaaS
6 40 (2.05%) PaaS
7 18 (0.92%) NuGet
8 15 (0.77%) Slack
9 13 (0.67%) Cloud Computing
10 11 (0.56%) Mimecast
11 6 (0.31%) Amazon CloudWatch
11 6 (0.31%) AWS CloudTrail
11 6 (0.31%) Azure Active Directory
12 5 (0.26%) Yammer
13 4 (0.21%) Virtual Private Cloud
14 3 (0.15%) OneDrive
14 3 (0.15%) Twilio
15 2 (0.10%) Azure Data Factory
15 2 (0.10%) Google Cloud Platform
15 2 (0.10%) Salesforce Sales Cloud
Communications & Networking
1 170 (8.71%) Firewall
2 112 (5.74%) TCP/IP
3 97 (4.97%) LAN
4 89 (4.56%) WAN
5 85 (4.36%) DNS
6 79 (4.05%) Network Security
7 77 (3.95%) VPN
8 55 (2.82%) Wireless
9 54 (2.77%) VoIP
10 53 (2.72%) Intrusion Detection
11 52 (2.67%) Internet
12 50 (2.56%) DHCP
13 47 (2.41%) Skype
14 35 (1.79%) SAN
15 26 (1.33%) MPLS
15 26 (1.33%) Remote Desktop
16 25 (1.28%) Wireshark
17 23 (1.18%) NetScaler
18 21 (1.08%) Wi-Fi
19 20 (1.03%) Intranet
Database & Business Intelligence
1 243 (12.46%) SQL Server
2 45 (2.31%) MySQL
3 37 (1.90%) Relational Database
4 33 (1.69%) Data Warehouse
5 29 (1.49%) SQL Server Integration Services
6 26 (1.33%) Power BI
7 22 (1.13%) Oracle Database
7 22 (1.13%) SQL Server 2012
8 21 (1.08%) MongoDB
9 18 (0.92%) SQL Server Reporting Services
10 16 (0.82%) SQL Server 2014
11 14 (0.72%) Oracle Database 10g
12 13 (0.67%) Oracle Database 11g
12 13 (0.67%) Oracle Database 12c
13 12 (0.62%) Azure SQL Database
14 11 (0.56%) Apache Cassandra
14 11 (0.56%) NoSQL
14 11 (0.56%) Qlik Sense
14 11 (0.56%) QlikView
15 10 (0.51%) Amazon DynamoDB
Development Applications
1 74 (3.79%) JIRA
2 48 (2.46%) Team Foundation Server
3 45 (2.31%) Git (software)
4 34 (1.74%) Jenkins
4 34 (1.74%) Visual Studio
5 31 (1.59%) TeamCity
6 26 (1.33%) Eclipse
6 26 (1.33%) IntelliJ
7 22 (1.13%) Maven
7 22 (1.13%) MSI
8 21 (1.08%) CA Release Automation
9 19 (0.97%) Ant
10 18 (0.92%) Fiddler
10 18 (0.92%) ReSharper
11 14 (0.72%) Subversion
12 12 (0.62%) Bitbucket
13 11 (0.56%) Atlassian Bamboo
14 10 (0.51%) Selenium
15 5 (0.26%) LoadRunner
15 5 (0.26%) ProC
General
1 444 (22.76%) Finance
2 58 (2.97%) Banking
3 48 (2.46%) Retail
4 46 (2.36%) Telecoms
5 44 (2.26%) Marketing
6 38 (1.95%) Financial Institution
7 36 (1.85%) Advertising
8 25 (1.28%) Manufacturing
9 23 (1.18%) Games
9 23 (1.18%) Investment Banking
10 22 (1.13%) Legal
11 19 (0.97%) Law
12 17 (0.87%) Publishing
13 15 (0.77%) Back Office
14 14 (0.72%) Automotive
15 12 (0.62%) Front Office
16 7 (0.36%) German Language
17 6 (0.31%) Local Government
17 6 (0.31%) Military
18 5 (0.26%) Billing
Job Titles
1 435 (22.30%) Analyst
2 209 (10.71%) Service Manager
3 141 (7.23%) Consultant
4 138 (7.07%) Support Analyst
5 137 (7.02%) IT Manager
6 131 (6.71%) Service Analyst
7 118 (6.05%) Developer
8 117 (6.00%) Applications Support
9 95 (4.87%) Desktop Support
10 93 (4.77%) Support Engineer
11 89 (4.56%) Architect
12 85 (4.36%) Delivery Manager
13 84 (4.31%) Services Delivery Manager
14 72 (3.69%) IT Services Manager
15 66 (3.38%) Applications Support Analyst
15 66 (3.38%) Service Desk Analyst
16 62 (3.18%) IT Analyst
17 59 (3.02%) Infrastructure Engineer
18 56 (2.87%) Team Leader
19 55 (2.82%) Technical Manager
Libraries, Frameworks & Software Standards
1 189 (9.69%) HTML
2 173 (8.87%) Web Services
3 160 (8.20%) CSS
4 132 (6.77%) XML
5 119 (6.10%) .NET
6 71 (3.64%) AngularJS
7 65 (3.33%) REST
8 59 (3.02%) Ajax
9 57 (2.92%) SOAP
10 41 (2.10%) .NET Framework
11 34 (1.74%) Middleware
12 30 (1.54%) ASP.NET Web API
13 29 (1.49%) ASP.NET
14 27 (1.38%) HTML5
15 24 (1.23%) FIX Protocol
15 24 (1.23%) JSON
16 22 (1.13%) J2EE
17 20 (1.03%) jQuery
18 19 (0.97%) ASP.NET MVC
19 18 (0.92%) TIBCO EMS
Miscellaneous
1 319 (16.35%) Analytical Skills
2 214 (10.97%) Management Information System
3 166 (8.51%) Data Centre
4 119 (6.10%) Enterprise Software
5 92 (4.72%) User Experience
6 90 (4.61%) CMDB
7 80 (4.10%) Self-Motivation
8 50 (2.56%) Computer Science
9 45 (2.31%) Distributed Denial-of-Service
10 42 (2.15%) Hybrid Cloud
11 31 (1.59%) iPhone
11 31 (1.59%) Public Cloud
12 30 (1.54%) Fintech
13 28 (1.44%) Video Conferencing
14 26 (1.33%) Clustering
15 25 (1.28%) Hedge funds
15 25 (1.28%) Mainframe
16 22 (1.13%) Private Cloud
17 20 (1.03%) Driving Licence
18 19 (0.97%) Blackberry
Operating Systems
1 626 (32.09%) Windows
2 223 (11.43%) Linux
3 208 (10.66%) Windows Server
4 152 (7.79%) Windows 7
5 121 (6.20%) Windows Server 2012
6 119 (6.10%) Windows 10
7 71 (3.64%) Unix
8 60 (3.08%) Windows Server 2008
9 44 (2.26%) Android
10 38 (1.95%) CentOS
11 31 (1.59%) Solaris
12 28 (1.44%) Apple iOS
13 22 (1.13%) AIX
14 18 (0.92%) HPUX
15 14 (0.72%) Red Hat Enterprise Linux
15 14 (0.72%) Windows 2000
16 11 (0.56%) Ubuntu
17 10 (0.51%) Mac OS
18 9 (0.46%) Windows XP
19 8 (0.41%) Windows 8
Processes & Methodologies
1 1,344 (68.89%) ITIL
2 1,292 (66.22%) Service Management
3 506 (25.94%) Service Delivery
4 355 (18.20%) Problem Management
5 352 (18.04%) ITIL V3
6 293 (15.02%) Stakeholder Management
7 289 (14.81%) Problem-Solving
8 248 (12.71%) Agile Software Development
8 248 (12.71%) Project Management
9 231 (11.84%) Incident Management
10 222 (11.38%) Change Management
11 187 (9.58%) Continuous Improvement
12 157 (8.05%) DevOps
13 146 (7.48%) Business Intelligence
14 145 (7.43%) Decision-Making
15 119 (6.10%) Proactive Management
16 118 (6.05%) Asset Management
17 113 (5.79%) Collaborative Working
18 107 (5.48%) Presales
19 104 (5.33%) Disaster Recovery
Programming Languages
1 250 (12.81%) JavaScript
2 246 (12.61%) SQL
3 187 (9.58%) PowerShell
4 94 (4.82%) Java
5 67 (3.43%) C#
6 46 (2.36%) Perl
7 44 (2.26%) Python
8 25 (1.28%) Shell Script
9 24 (1.23%) PHP
10 21 (1.08%) Bash Shell
11 20 (1.03%) VB
12 14 (0.72%) T-SQL
13 12 (0.62%) VB.NET
14 10 (0.51%) PL/SQL
15 9 (0.46%) VBScript
16 7 (0.36%) C
17 6 (0.31%) C++
17 6 (0.31%) VBA
18 5 (0.26%) Java 8
19 3 (0.15%) Groovy
Qualifications
1 315 (16.15%) Degree
2 196 (10.05%) Security Cleared
3 176 (9.02%) ITIL Certification
4 145 (7.43%) Microsoft Certification
5 77 (3.95%) Computer Science Degree
6 73 (3.74%) Cisco Certification
7 65 (3.33%) SC Cleared
8 60 (3.08%) CCNA
9 56 (2.87%) MCSE
10 50 (2.56%) MCSA
11 46 (2.36%) ISEB
12 39 (2.00%) CCNP
13 38 (1.95%) MCP
14 37 (1.90%) CISSP
15 32 (1.64%) ITIL Foundation Certificate
16 28 (1.44%) TOGAF Certification
17 20 (1.03%) CISM
18 19 (0.97%) MCITP
19 17 (0.87%) A+ Certification
20 16 (0.82%) RHCA
Quality Assurance & Compliance
1 369 (18.91%) SLA
2 86 (4.41%) QA
3 45 (2.31%) COBIT
4 37 (1.90%) PMO
5 29 (1.49%) ISO/IEC 20000
6 27 (1.38%) ISO/IEC 27001
7 23 (1.18%) PCI DSS
8 16 (0.82%) GDPR
9 14 (0.72%) ISO 9001
9 14 (0.72%) Sarbanes-Oxley
10 10 (0.51%) Data Quality
11 4 (0.21%) ISO/IEC 19770
11 4 (0.21%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
12 3 (0.15%) Government Security Classifications
13 2 (0.10%) Actionable Recommendations
14 1 (0.051%) BS25999
14 1 (0.051%) Disclosure Scotland
14 1 (0.051%) ISO 22301
14 1 (0.051%) RosettaNet
System Software
1 398 (20.40%) Active Directory
2 163 (8.35%) VMware Infrastructure
3 128 (6.56%) Hyper-V
4 56 (2.87%) Virtual Desktop
5 30 (1.54%) Microsoft App-V
6 24 (1.23%) Virtual Machines
7 23 (1.18%) BitLocker
8 20 (1.03%) XenApp
9 17 (0.87%) Docker
9 17 (0.87%) VMware ESXi
10 14 (0.72%) XenDesktop
11 12 (0.62%) KVM
11 12 (0.62%) Veritas Volume Manager
11 12 (0.62%) VMware Server
11 12 (0.62%) vSphere
12 10 (0.51%) VMware NSX
13 5 (0.26%) XenServer
14 3 (0.15%) Terminal Services
14 3 (0.15%) vCloud
14 3 (0.15%) VMware Workstation
Systems Management
1 149 (7.64%) SCCM
2 54 (2.77%) SCOM
3 39 (2.00%) Single Sign-On
4 28 (1.44%) Kibana
4 28 (1.44%) logstash
5 26 (1.33%) SCVMM
6 23 (1.18%) Puppet
7 22 (1.13%) Forefront Identity Manager
8 19 (0.97%) OPNET
9 18 (0.92%) Perfmon
10 16 (0.82%) BMC PATROL
10 16 (0.82%) OpenView
10 16 (0.82%) Systems Management Server (SMS)
11 15 (0.77%) Nagios
12 14 (0.72%) ServiceCenter
13 13 (0.67%) AirWatch
13 13 (0.67%) NetBackup
14 11 (0.56%) Ansible
14 11 (0.56%) Terraform
15 10 (0.51%) RSA enVision
Vendors
1 548 (28.09%) Microsoft
2 345 (17.68%) ServiceNow
3 193 (9.89%) Remedy
4 175 (8.97%) VMware
5 140 (7.18%) Oracle
6 135 (6.92%) HP
7 134 (6.87%) Cisco
8 114 (5.84%) BMC
9 87 (4.46%) SolarWinds
10 52 (2.67%) McAfee
11 50 (2.56%) Ivanti
12 49 (2.51%) SAP
13 42 (2.15%) Citrix
14 38 (1.95%) Cognizant
14 38 (1.95%) Red Hat
15 36 (1.85%) Apple
16 34 (1.74%) Sun
17 33 (1.69%) Juniper
18 32 (1.64%) IBM
19 30 (1.54%) EMC