Period
to 16 August 2018

The following table provides summary statistics for permanent job vacancies advertised in South Wales with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 16 August 2018 with a comparison to the same period in the previous 2 years.

IT Service Management (ITSM)
Wales > South Wales
6 months to
16 Aug 2018
Same period 2017 Same period 2016
Rank 104 - 124
Rank change year-on-year - +124 +1
Permanent jobs citing ITSM 8 0 14
As % of all permanent IT jobs advertised in South Wales 0.55% - 0.62%
As % of the Processes & Methodologies category 0.62% - 0.69%
Number of salaries quoted 7 0 7
South Wales median annual salary £42,500 - £40,000
10th Percentile £29,700 - £28,900
90th Percentile £71,250 - £52,000
Wales median annual salary £49,039 £49,039 £35,000
% change year-on-year - +40.11% -30.00%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in South Wales with a requirement for process or methodology skills.

All Process and Methodology Skills
South Wales
Permanent vacancies with a requirement for process or methodology skills 1,297 1,386 2,026
As % of all permanent IT jobs advertised in South Wales 89.82% 91.36% 89.13%
Number of salaries quoted 1,099 1,217 1,777
South Wales median annual salary £41,500 £40,000 £37,500
Median salary % change year-on-year +3.75% +6.67% +1.35%
10th Percentile £25,000 £23,900 £22,500
90th Percentile £62,500 £57,500 £55,000
Wales median annual salary £40,000 £40,000 £37,500
% change year-on-year - +6.67% +1.35%

ITSM
Job Vacancy Trend in South Wales

Job postings citing ITSM as a percentage of all IT jobs advertised in South Wales.

Job vacancy trend for ITSM in South Wales

ITSM
Salary Trend in South Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM in South Wales.

Salary trend for ITSM in South Wales

ITSM
Salary Histogram in South Wales

The salary distribution of IT jobs citing ITSM in South Wales over the 6 months to 16 August 2018.

Salary histogram for ITSM in South Wales

ITSM
Job Locations in South Wales

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the South Wales region over the 6 months to 16 August 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Bridgend - 4 £42,500 - 1
Cardiff - 4 £53,750 - 1
ITSM
Wales

For the 6 months to 16 August 2018, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South Wales region with a requirement for ITSM.

1 6 (75.00%) Service Management
2 4 (50.00%) Remedy
2 4 (50.00%) SQL
2 4 (50.00%) Remedy ITSM
3 3 (37.50%) ITIL
4 2 (25.00%) Unix
4 2 (25.00%) Oracle9i Database
4 2 (25.00%) Oracle
4 2 (25.00%) SLA
4 2 (25.00%) Oracle Database 10g
4 2 (25.00%) Shell Script
4 2 (25.00%) Oracle Database 11g
4 2 (25.00%) SC Cleared
4 2 (25.00%) Security Cleared
4 2 (25.00%) Oracle RMAN
4 2 (25.00%) IT Strategy
4 2 (25.00%) Digital Transformation Programme
4 2 (25.00%) Proactive Monitoring
4 2 (25.00%) Problem-Solving
4 2 (25.00%) Storage Management
4 2 (25.00%) High Availability
4 2 (25.00%) Oracle Database 12c
4 2 (25.00%) Oracle Database
4 2 (25.00%) Performance Tuning
4 2 (25.00%) Performance Monitoring
4 2 (25.00%) Coaching
4 2 (25.00%) Analytical Skills
4 2 (25.00%) PL/SQL
5 1 (12.50%) Relational Database
5 1 (12.50%) Incident Management

ITSM
Co-occurring IT Skills in South Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Business Applications
1 4 (50.00%) Remedy ITSM
Database & Business Intelligence
1 2 (25.00%) Oracle Database
1 2 (25.00%) Oracle Database 10g
1 2 (25.00%) Oracle Database 11g
1 2 (25.00%) Oracle Database 12c
1 2 (25.00%) Oracle9i Database
2 1 (12.50%) RDBMS
2 1 (12.50%) Relational Database
General
1 1 (12.50%) Welsh Language
Job Titles
1 3 (37.50%) Analyst
2 2 (25.00%) Applications Support
2 2 (25.00%) Applications Support Analyst
2 2 (25.00%) Consultant
2 2 (25.00%) DBA
2 2 (25.00%) Digital Transformation
2 2 (25.00%) Digital Transformation Consultant
2 2 (25.00%) Management Consultant
2 2 (25.00%) Oracle DBA
2 2 (25.00%) Senior Analyst
2 2 (25.00%) Senior Applications Support
2 2 (25.00%) Senior Applications Support Analyst
2 2 (25.00%) Senior Support Analyst
2 2 (25.00%) Support Analyst
2 2 (25.00%) Transformation Consultant
3 1 (12.50%) Incident Manager
3 1 (12.50%) SC Cleared DBA
3 1 (12.50%) Senior DBA
3 1 (12.50%) Senior Oracle DBA
3 1 (12.50%) Service Analyst
Libraries, Frameworks & Software Standards
1 1 (12.50%) CGI
Miscellaneous
1 2 (25.00%) Analytical Skills
Operating Systems
1 2 (25.00%) Unix
Processes & Methodologies
1 6 (75.00%) Service Management
2 3 (37.50%) ITIL
3 2 (25.00%) Coaching
3 2 (25.00%) Digital Transformation Programme
3 2 (25.00%) High Availability
3 2 (25.00%) IT Strategy
3 2 (25.00%) Performance Monitoring
3 2 (25.00%) Performance Tuning
3 2 (25.00%) Proactive Monitoring
3 2 (25.00%) Problem-Solving
3 2 (25.00%) Storage Management
4 1 (12.50%) Incident Management
4 1 (12.50%) ITIL V3
4 1 (12.50%) Problem Management
4 1 (12.50%) Workflow
Programming Languages
1 4 (50.00%) SQL
2 2 (25.00%) PL/SQL
2 2 (25.00%) Shell Script
Qualifications
1 2 (25.00%) SC Cleared
1 2 (25.00%) Security Cleared
Quality Assurance & Compliance
1 2 (25.00%) SLA
Systems Management
1 2 (25.00%) Oracle RMAN
Vendors
1 4 (50.00%) Remedy
2 2 (25.00%) Oracle