Period
to 15 November 2018

The following table provides summary statistics for permanent job vacancies advertised in South Wales with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 15 November 2018 with a comparison to the same period in the previous 2 years.

IT Service Management (ITSM)
Wales > South Wales
6 months to
15 Nov 2018
Same period 2017 Same period 2016
Rank 104 112 134
Rank change year-on-year +8 +22 -11
Permanent jobs citing ITSM 15 2 8
As % of all permanent IT jobs advertised in South Wales 0.93% 0.14% 0.36%
As % of the Processes & Methodologies category 1.06% 0.15% 0.40%
Number of salaries quoted 9 2 3
South Wales median annual salary £45,000 £38,750 £47,500
Median salary % change year-on-year +16.13% -18.42% +11.76%
10th Percentile £25,850 £36,625 £43,750
90th Percentile £71,250 £39,875 £51,250
Wales median annual salary £47,019 £38,750 £35,000
% change year-on-year +21.34% +10.71% -17.65%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in South Wales with a requirement for process or methodology skills.

All Process and Methodology Skills
South Wales
Permanent vacancies with a requirement for process or methodology skills 1,411 1,297 2,020
As % of all permanent IT jobs advertised in South Wales 87.31% 91.60% 92.03%
Number of salaries quoted 1,162 1,149 1,811
South Wales median annual salary £40,000 £40,000 £37,500
Median salary % change year-on-year - +6.67% +2.74%
10th Percentile £25,525 £23,200 £22,500
90th Percentile £63,750 £56,250 £55,250
Wales median annual salary £40,000 £40,000 £37,500
% change year-on-year - +6.67% +4.17%

ITSM
Job Vacancy Trend in South Wales

Job postings citing ITSM as a percentage of all IT jobs advertised in South Wales.

Job vacancy trend for ITSM in South Wales

ITSM
Salary Trend in South Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM in South Wales.

Salary trend for ITSM in South Wales

ITSM
Salary Histogram in South Wales

The salary distribution of IT jobs citing ITSM in South Wales over the 6 months to 15 November 2018.

Salary histogram for ITSM in South Wales

ITSM
Job Locations in South Wales

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the South Wales region over the 6 months to 15 November 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cardiff - 13 £55,000 - 1
Bridgend - 2 £32,000 -
ITSM
Wales

For the 6 months to 15 November 2018, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South Wales region with a requirement for ITSM.

1 11 (73.33%) Service Management
2 8 (53.33%) ITIL
3 5 (33.33%) Stakeholder Management
4 4 (26.67%) SLA
4 4 (26.67%) Coaching
4 4 (26.67%) IT Strategy
4 4 (26.67%) Digital Transformation Programme
5 3 (20.00%) Contract Management
5 3 (20.00%) GDPR
5 3 (20.00%) Problem Management
5 3 (20.00%) Microsoft PowerPoint
5 3 (20.00%) Incident Management
5 3 (20.00%) Performance Management
5 3 (20.00%) Data Protection
5 3 (20.00%) Service Delivery
5 3 (20.00%) ISEB
5 3 (20.00%) Microsoft Excel
5 3 (20.00%) SQL
5 3 (20.00%) Finance
6 2 (13.33%) Workflow
6 2 (13.33%) Remedy
6 2 (13.33%) Welsh Language
6 2 (13.33%) Remedy ITSM
6 2 (13.33%) Analytical Skills
6 2 (13.33%) ITIL V3
6 2 (13.33%) Proactive Monitoring
6 2 (13.33%) Problem-Solving
7 1 (6.67%) Virtual Machines
7 1 (6.67%) Virtual Team
7 1 (6.67%) Time Management

ITSM
Co-occurring IT Skills in South Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 3 (20.00%) Microsoft Excel
1 3 (20.00%) Microsoft PowerPoint
Business Applications
1 2 (13.33%) Remedy ITSM
General
1 3 (20.00%) Finance
2 2 (13.33%) Welsh Language
Job Titles
1 4 (26.67%) Analyst
1 4 (26.67%) Consultant
1 4 (26.67%) Digital Transformation
1 4 (26.67%) Digital Transformation Consultant
1 4 (26.67%) Management Consultant
1 4 (26.67%) Service Manager
1 4 (26.67%) Transformation Consultant
2 3 (20.00%) Delivery Manager
2 3 (20.00%) Services Delivery Manager
3 2 (13.33%) Applications Support
3 2 (13.33%) Applications Support Analyst
3 2 (13.33%) Incident Manager
3 2 (13.33%) Senior Analyst
3 2 (13.33%) Senior Applications Support
3 2 (13.33%) Senior Applications Support Analyst
3 2 (13.33%) Senior Support Analyst
3 2 (13.33%) Support Analyst
4 1 (6.67%) IT Manager
4 1 (6.67%) ITIL Manager
4 1 (6.67%) Service Analyst
Libraries, Frameworks & Software Standards
1 1 (6.67%) CGI
Miscellaneous
1 2 (13.33%) Analytical Skills
2 1 (6.67%) Virtual Team
Processes & Methodologies
1 11 (73.33%) Service Management
2 8 (53.33%) ITIL
3 5 (33.33%) Stakeholder Management
4 4 (26.67%) Coaching
4 4 (26.67%) Digital Transformation Programme
4 4 (26.67%) IT Strategy
5 3 (20.00%) Contract Management
5 3 (20.00%) Data Protection
5 3 (20.00%) Incident Management
5 3 (20.00%) Performance Management
5 3 (20.00%) Problem Management
5 3 (20.00%) Service Delivery
6 2 (13.33%) ITIL V3
6 2 (13.33%) Proactive Monitoring
6 2 (13.33%) Problem-Solving
6 2 (13.33%) Workflow
7 1 (6.67%) Business Continuity
7 1 (6.67%) Change Management
7 1 (6.67%) Disaster Recovery
7 1 (6.67%) Time Management
Programming Languages
1 3 (20.00%) SQL
Qualifications
1 3 (20.00%) ISEB
2 1 (6.67%) ITIL Certification
2 1 (6.67%) SC Cleared
2 1 (6.67%) Security Cleared
Quality Assurance & Compliance
1 4 (26.67%) SLA
2 3 (20.00%) GDPR
System Software
1 1 (6.67%) Virtual Machines
Vendors
1 2 (13.33%) Remedy
2 1 (6.67%) Citrix