Period
to 17 February 2018

The following table provides summary statistics for permanent job vacancies advertised in South Wales with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 17 February 2018 with a comparison to the same period in the previous 2 years.

IT Service Management (ITSM)
Wales > South Wales
6 months to
17 Feb 2018
Same period 2017 Same period 2016
Rank 101 115 125
Rank change year-on-year +14 +10 +7
Permanent jobs citing ITSM 6 16 23
As % of all permanent IT jobs advertised in South Wales 0.44% 0.84% 0.97%
As % of the Processes & Methodologies category 0.49% 0.94% 1.16%
Number of salaries quoted 6 9 22
South Wales median annual salary £37,250 £40,000 £37,500
Median salary % change year-on-year -6.88% +6.67% +47.06%
10th Percentile £28,475 £37,500 £24,500
90th Percentile £41,875 £51,250 £52,325
Wales median annual salary £38,750 £40,000 £37,500
% change year-on-year -3.13% +6.67% +47.06%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in South Wales with a requirement for process or methodology skills.

All Process and Methodology Skills
South Wales
Permanent vacancies with a requirement for process or methodology skills 1,232 1,706 1,978
As % of all permanent IT jobs advertised in South Wales 90.06% 89.32% 83.11%
Number of salaries quoted 1,088 1,500 1,717
South Wales median annual salary £38,500 £37,500 £37,500
Median salary % change year-on-year +2.67% - +7.14%
10th Percentile £24,250 £23,500 £22,500
90th Percentile £57,500 £56,250 £55,000
Wales median annual salary £40,000 £37,500 £36,500
% change year-on-year +6.67% +2.74% +1.39%

ITSM
Job Vacancy Trend in South Wales

Job postings citing ITSM as a percentage of all IT jobs advertised in South Wales.

Job vacancy trend for ITSM in South Wales

ITSM
Salary Trend in South Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM in South Wales.

Salary trend for ITSM in South Wales

ITSM
Salary Histogram in South Wales

The salary distribution of IT jobs citing ITSM in South Wales over the 6 months to 17 February 2018.

Salary histogram for ITSM in South Wales

ITSM
Job Locations in South Wales

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the South Wales region over the 6 months to 17 February 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Newport -3 4 £33,250 -30.00%
Cardiff +20 1 £37,000 -7.50%
Bridgend - 1 £42,500 -
ITSM
Wales

For the 6 months to 17 February 2018, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South Wales region with a requirement for ITSM.

1 4 (66.67%) Problem Management
1 4 (66.67%) ServiceNow
2 3 (50.00%) Change Management
3 2 (33.33%) SAP
3 2 (33.33%) Service Management
3 2 (33.33%) Service Delivery
3 2 (33.33%) JIRA
4 1 (16.67%) CMDB
4 1 (16.67%) HTML
4 1 (16.67%) JavaScript
4 1 (16.67%) PL/SQL
4 1 (16.67%) SQL
4 1 (16.67%) Oracle
4 1 (16.67%) Oracle Database 12c
4 1 (16.67%) Oracle Database
4 1 (16.67%) Performance Tuning
4 1 (16.67%) Performance Monitoring
4 1 (16.67%) Line Management
4 1 (16.67%) Mentoring
4 1 (16.67%) Driving Licence
4 1 (16.67%) Remedy ITSM
4 1 (16.67%) Oracle Database 11g
4 1 (16.67%) Release Management
4 1 (16.67%) jQuery
4 1 (16.67%) VMware Infrastructure
4 1 (16.67%) Hyper-V
4 1 (16.67%) XenApp
4 1 (16.67%) XenDesktop
4 1 (16.67%) Microsoft Azure
4 1 (16.67%) EqualLogic

ITSM
Co-occurring IT Skills in South Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (16.67%) MS Exchange
Business Applications
1 1 (16.67%) Remedy ITSM
Cloud Services
1 1 (16.67%) Microsoft Azure
1 1 (16.67%) Office 365
Communications & Networking
1 1 (16.67%) Firewall
Database & Business Intelligence
1 1 (16.67%) Oracle Database
1 1 (16.67%) Oracle Database 10g
1 1 (16.67%) Oracle Database 11g
1 1 (16.67%) Oracle Database 12c
1 1 (16.67%) Oracle9i Database
Development Applications
1 2 (33.33%) JIRA
Job Titles
1 1 (16.67%) Analyst
1 1 (16.67%) Change Manager
1 1 (16.67%) DBA
1 1 (16.67%) Delivery Manager
1 1 (16.67%) Developer
1 1 (16.67%) Infrastructure Change Manager
1 1 (16.67%) Infrastructure Manager
1 1 (16.67%) Oracle DBA
1 1 (16.67%) Senior DBA
1 1 (16.67%) Senior Oracle DBA
1 1 (16.67%) Service Manager
1 1 (16.67%) ServiceNow Developer
1 1 (16.67%) Services Delivery Manager
1 1 (16.67%) Support Analyst
Libraries, Frameworks & Software Standards
1 1 (16.67%) Ajax
1 1 (16.67%) CSS
1 1 (16.67%) HTML
1 1 (16.67%) jQuery
Miscellaneous
1 1 (16.67%) Client/Server
1 1 (16.67%) CMDB
1 1 (16.67%) Driving Licence
1 1 (16.67%) Enterprise Storage
Operating Systems
1 1 (16.67%) Unix
1 1 (16.67%) Windows
Processes & Methodologies
1 4 (66.67%) Problem Management
2 3 (50.00%) Change Management
3 2 (33.33%) Service Delivery
3 2 (33.33%) Service Management
4 1 (16.67%) Asset Management
4 1 (16.67%) Continuous Improvement
4 1 (16.67%) High Availability
4 1 (16.67%) ITIL
4 1 (16.67%) Line Management
4 1 (16.67%) Mentoring
4 1 (16.67%) Performance Monitoring
4 1 (16.67%) Performance Tuning
4 1 (16.67%) Process Improvement
4 1 (16.67%) Release Management
4 1 (16.67%) Root Cause Analysis
4 1 (16.67%) Scrum
4 1 (16.67%) Stakeholder Management
4 1 (16.67%) Web Development
4 1 (16.67%) Workflow
Programming Languages
1 1 (16.67%) JavaScript
1 1 (16.67%) PL/SQL
1 1 (16.67%) Shell Script
1 1 (16.67%) SQL
Qualifications
1 1 (16.67%) ITIL Certification
Quality Assurance & Compliance
1 1 (16.67%) SLA
System Software
1 1 (16.67%) Active Directory
1 1 (16.67%) Hyper-V
1 1 (16.67%) VMware Infrastructure
1 1 (16.67%) XenApp
1 1 (16.67%) XenDesktop
Systems Management
1 1 (16.67%) Oracle RMAN
Vendors
1 4 (66.67%) ServiceNow
2 2 (33.33%) SAP
3 1 (16.67%) Citrix
3 1 (16.67%) Dell
3 1 (16.67%) EqualLogic
3 1 (16.67%) Microsoft
3 1 (16.67%) NetApp
3 1 (16.67%) Oracle
3 1 (16.67%) Remedy
3 1 (16.67%) VMware