The following table provides summary statistics for contract job vacancies advertised in Wales with a requirement for ITSM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITSM over the 3 months to 26 June 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

IT Service Management (ITSM)
UK / Wales
3 months to
26 Jun 2017
Same period 2016 Same period 2015
Rank 49 49 72
Rank change year-on-year 0 +23  
Contract jobs citing ITSM 11 7 6
As % of all contract IT jobs advertised in Wales 1.77% 1.27% 0.70%
As % of the Processes & Methodologies category 2.07% 1.63% 0.85%
Number of daily rates quoted 9 1 1
Median daily rate £310 £450 £450
Median daily rate % change year-on-year -31.11% -  
UK excluding London median daily rate £400 £365 £387
% change year-on-year +9.58% -5.68%  
Number of hourly rates quoted 1 1 2
Median hourly rate £13.00 £13.00 £21.75
Median hourly rate % change year-on-year - -40.22%  
UK excluding London median hourly rate £17.50 £17.38 £12.50
% change year-on-year +0.71% +39.00%  

ITSM is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in Wales with a requirement for process and methodology skills.

Contract Process & Methodology Skills
Wales
Contract job vacancies with a requirement for process and methodology skills 532 430 709
As % of all contract IT job vacancies advertised in Wales 85.81% 78.04% 82.92%
Number of daily rates quoted 371 302 487
Median daily rate £380 £400 £360
Median daily rate % change year-on-year -5.00% +11.11%  
90% offered a daily rate of more than £289 £276 £265
10% offered a daily rate of more than £525 £540 £463
UK excluding London median daily rate £415 £400 £380
% change year-on-year +3.75% +5.26%  
Number of hourly rates quoted 42 21 27
Median hourly rate £36.50 £35.00 £15.25
Median hourly rate % change year-on-year +4.28% +129.50%  
90% offered a hourly rate of more than £13.00 £10.88 £12.48
10% offered a hourly rate of more than £60.00 £72.50 £21.75
UK excluding London median hourly rate £34.00 £28.50 £30.00
% change year-on-year +19.29% -5.00%  

ITSM
Job Vacancy Trend in Wales

The job posting trend of jobs advertised in Wales citing ITSM as a proportion of all contract or permanent IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for ITSM in Wales

ITSM
Contractor Daily Rate Trend in Wales

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ITSM in Wales.

Contractor daily rate trend for ITSM in Wales

ITSM
Contractor Daily Rate Histogram in Wales

The daily rate distribution of IT jobs citing ITSM in Wales over the 3 months to 26 June 2017.

Contractor daily rate histogram for ITSM in Wales

ITSM
Contractor Hourly Rate Trend in Wales

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ITSM in Wales.

Contractor hourly rate trend for ITSM in Wales

ITSM
Contract Job Locations in Wales

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the Wales region over the 3 months to 26 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
South Wales -2 11 £310 -31.11%
ITSM
UK

For the 6 months to 26 June 2017, IT contractor jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the Wales region with a requirement for ITSM.

1 21 (95.45%) ITIL
2 15 (68.18%) Service Management
2 15 (68.18%) Service Delivery
3 14 (63.64%) PRINCE2
4 13 (59.09%) ITIL V3
5 9 (40.91%) Degree
5 9 (40.91%) IBM
6 8 (36.36%) Project Management
6 8 (36.36%) InterSystems
6 8 (36.36%) Fiorano
6 8 (36.36%) BizTalk Server
6 8 (36.36%) ISEB
6 8 (36.36%) SQL Server
6 8 (36.36%) XML
6 8 (36.36%) WebSphere
6 8 (36.36%) HL7
6 8 (36.36%) Release Management
6 8 (36.36%) IBM Integration Bus
6 8 (36.36%) JCAPS
6 8 (36.36%) SQL Server Integration Services
7 7 (31.82%) Security Cleared
7 7 (31.82%) XSLT
7 7 (31.82%) Windows
8 6 (27.27%) LAN
8 6 (27.27%) WAN
9 5 (22.73%) POP3
9 5 (22.73%) SMTP
9 5 (22.73%) TCP/IP
9 5 (22.73%) Citrix
9 5 (22.73%) CCA

ITSM
Co-occurring IT Skills in Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (36.36%) BizTalk Server
1 8 (36.36%) JCAPS
1 8 (36.36%) WebSphere
Business Applications
1 2 (9.09%) Remedy ITSM
Communications & Networking
1 6 (27.27%) LAN
1 6 (27.27%) WAN
2 5 (22.73%) POP3
2 5 (22.73%) SMTP
2 5 (22.73%) TCP/IP
3 2 (9.09%) NetScaler
4 1 (4.55%) Cisco Wireless
4 1 (4.55%) F5 BIG-IP LTM
4 1 (4.55%) SMS
4 1 (4.55%) Wireless
4 1 (4.55%) WLAN
Database & Business Intelligence
1 8 (36.36%) SQL Server
1 8 (36.36%) SQL Server Integration Services
Development Applications
1 1 (4.55%) HP UFT
1 1 (4.55%) LoadRunner
General
1 5 (22.73%) Legal
2 1 (4.55%) Finance
2 1 (4.55%) Telecoms
Job Titles
1 9 (40.91%) Analyst
2 5 (22.73%) Applications Manager
2 5 (22.73%) Applications Support
2 5 (22.73%) Applications Support Manager
2 5 (22.73%) Business Analyst
2 5 (22.73%) Support Manager
3 3 (13.64%) Support Analyst
4 2 (9.09%) Citrix Engineer
4 2 (9.09%) Citrix Specialist
4 2 (9.09%) ITIL Manager
4 2 (9.09%) SC Cleared Business Analyst
4 2 (9.09%) Senior Data Warehouse Specialist
4 2 (9.09%) Services Delivery Manager
4 2 (9.09%) Support Engineer
4 2 (9.09%) Technical Analyst
4 2 (9.09%) Technical Business Analyst
4 2 (9.09%) Technical Support
4 2 (9.09%) Technical Support Analyst
5 1 (4.55%) 3rd Line Infrastructure Engineer
5 1 (4.55%) 3rd Line Infrastructure Support
Libraries, Frameworks & Software Standards
1 8 (36.36%) IBM Integration Bus
1 8 (36.36%) XML
2 7 (31.82%) XSLT
3 1 (4.55%) Web Services
Miscellaneous
1 5 (22.73%) NHS
2 3 (13.64%) Data Centre
3 2 (9.09%) Client/Server
3 2 (9.09%) Management Information System
4 1 (4.55%) Fintech
Operating Systems
1 7 (31.82%) Windows
2 2 (9.09%) Windows 7
3 1 (4.55%) Windows Server 2012
3 1 (4.55%) Windows XP
Processes & Methodologies
1 21 (95.45%) ITIL
2 15 (68.18%) Service Delivery
2 15 (68.18%) Service Management
3 14 (63.64%) PRINCE2
4 13 (59.09%) ITIL V3
5 8 (36.36%) Project Management
5 8 (36.36%) Release Management
6 5 (22.73%) Business Analysis
6 5 (22.73%) Information Governance
7 4 (18.18%) Service Design
8 3 (13.64%) Business Continuity
9 2 (9.09%) Capacity Planning
9 2 (9.09%) Disaster Recovery
9 2 (9.09%) Incident Management
9 2 (9.09%) Load Balancing
9 2 (9.09%) Performance Analysis
9 2 (9.09%) Performance Management
10 1 (4.55%) Cybersecurity
10 1 (4.55%) Kalman Filter
10 1 (4.55%) Mobile First
Programming Languages
1 1 (4.55%) C
1 1 (4.55%) SQL
Qualifications
1 9 (40.91%) Degree
2 8 (36.36%) ISEB
3 7 (31.82%) Security Cleared
4 5 (22.73%) CCA
4 5 (22.73%) CCAA
4 5 (22.73%) Citrix Certification
4 5 (22.73%) ISTQB Foundation Certification
4 5 (22.73%) SC Cleared
5 2 (9.09%) CCNA
5 2 (9.09%) Cisco Certification
Quality Assurance & Compliance
1 8 (36.36%) HL7
2 1 (4.55%) Disclosure Scotland
2 1 (4.55%) ISO/IEC 20000
2 1 (4.55%) ISO/IEC 27001
2 1 (4.55%) SLA
System Software
1 2 (9.09%) Hyper-V
1 2 (9.09%) Microsoft App-V
1 2 (9.09%) XenApp
1 2 (9.09%) XenServer
2 1 (4.55%) Active Directory
Systems Management
1 1 (4.55%) BMC Marimba
1 1 (4.55%) HP Quality Center
1 1 (4.55%) SCCM
1 1 (4.55%) WhatsUp Gold
1 1 (4.55%) WSUS
Vendors
1 9 (40.91%) IBM
2 8 (36.36%) Fiorano
2 8 (36.36%) InterSystems
3 5 (22.73%) Citrix
4 2 (9.09%) Blue Coat
4 2 (9.09%) CheckPoint
4 2 (9.09%) Cisco
4 2 (9.09%) Remedy
4 2 (9.09%) VMware
5 1 (4.55%) BMC
5 1 (4.55%) F5
5 1 (4.55%) HP
5 1 (4.55%) ServiceNow
5 1 (4.55%) SolarWinds