Period
to 11 July 2020

The median annual salary for a Support Technician was £21,250 in advertised job vacancies in Wales during the 6 months to 11 July 2020.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Technician
UK > Wales
6 months to
11 Jul 2020
Same period 2019 Same period 2018
Rank 98 101 126
Rank change year-on-year +3 +25 +15
Permanent jobs requiring a Support Technician 3 16 6
As % of all permanent jobs advertised in Wales 0.24% 0.90% 0.32%
As % of the Job Titles category 0.25% 0.95% 0.33%
Number of salaries quoted 3 19 6
Median annual salary £21,250 £20,355 £25,750
Median salary % change year-on-year +4.40% -20.95% +7.29%
10th Percentile £19,525 £19,950 £18,750
90th Percentile £23,775 £31,000 £27,375
UK median annual salary £27,500 £25,000 £25,000
% change year-on-year +10.00% - +6.38%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Wales. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Wales
Permanent vacancies in Wales with a recognized job title 1,201 1,685 1,838
% of permanent IT jobs with a recognized job title 96.39% 95.25% 96.69%
Number of salaries quoted 1,023 1,453 1,529
Median annual salary £42,500 £40,000 £40,000
Median salary % change year-on-year +6.25% - -
10th Percentile £26,250 £26,250 £24,900
90th Percentile £61,250 £57,700 £58,750
UK median annual salary £55,000 £50,000 £50,000
% change year-on-year +10.00% - +5.26%

Support Technician
Job Vacancy Trend in Wales

Job postings that featured Support Technician in the job title as a proportion of all IT jobs advertised in Wales.

Job vacancy trend for Support Technician in Wales

Support Technician
Salary Trend in Wales

3-month moving average salary quoted in jobs citing Support Technician in Wales.

Salary trend for Support Technician in Wales

Support Technician
Job Locations in Wales

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Technician within the Wales region over the 6 months to 11 July 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South Wales +15 3 £21,250 -25.44%
Support Technician
UK

Support Technician Skill Set
Top 30 Co-occurring IT Skills in Wales

For the 6 months to 11 July 2020, Support Technician job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Wales region featuring Support Technician in the job title.

1 3 (100.00%) SLA
2 2 (66.67%) Preventative Maintenance
2 2 (66.67%) Project Delivery
2 2 (66.67%) Windows Server
2 2 (66.67%) VMware Infrastructure
2 2 (66.67%) XenApp
2 2 (66.67%) XenDesktop
2 2 (66.67%) Azure
2 2 (66.67%) Office 365
2 2 (66.67%) Windows Server 2012
2 2 (66.67%) Azure Active Directory
2 2 (66.67%) Windows 10
2 2 (66.67%) CCNA
2 2 (66.67%) Active Directory
2 2 (66.67%) Citrix
2 2 (66.67%) Cisco Certification
2 2 (66.67%) SAN
2 2 (66.67%) Firewall
2 2 (66.67%) Risk Management
2 2 (66.67%) Windows
2 2 (66.67%) WAN
2 2 (66.67%) DHCP
2 2 (66.67%) TCP/IP
2 2 (66.67%) VMware
2 2 (66.67%) VLAN
2 2 (66.67%) Fortinet
2 2 (66.67%) Degree
3 1 (33.33%) JIRA
3 1 (33.33%) Computer Science
3 1 (33.33%) Finance

Support Technician Skill Set
Co-occurring IT Skills in Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Cloud Services
1 2 (66.67%) Azure
1 2 (66.67%) Azure Active Directory
1 2 (66.67%) Office 365
Communications & Networking
1 2 (66.67%) DHCP
1 2 (66.67%) Firewall
1 2 (66.67%) SAN
1 2 (66.67%) TCP/IP
1 2 (66.67%) VLAN
1 2 (66.67%) WAN
Development Applications
1 1 (33.33%) Gemini Tracker
1 1 (33.33%) JIRA
General
1 1 (33.33%) Finance
Operating Systems
1 2 (66.67%) Windows
1 2 (66.67%) Windows 10
1 2 (66.67%) Windows Server
1 2 (66.67%) Windows Server 2012
Processes & Methodologies
1 2 (66.67%) Preventative Maintenance
1 2 (66.67%) Project Delivery
1 2 (66.67%) Risk Management
2 1 (33.33%) Computer Science
2 1 (33.33%) Fintech
2 1 (33.33%) Problem-Solving
2 1 (33.33%) Strategic Roadmap
2 1 (33.33%) Virtual Infrastructure
Programming Languages
1 1 (33.33%) SQL
Qualifications
1 2 (66.67%) CCNA
1 2 (66.67%) Cisco Certification
1 2 (66.67%) Degree
Quality Assurance & Compliance
1 3 (100.00%) SLA
System Software
1 2 (66.67%) Active Directory
1 2 (66.67%) VMware Infrastructure
1 2 (66.67%) XenApp
1 2 (66.67%) XenDesktop
Vendors
1 2 (66.67%) Citrix
1 2 (66.67%) Fortinet
1 2 (66.67%) VMware
2 1 (33.33%) Microsoft