Period
to 21 November 2017

The median annual salary for a Support Technician was £23,500 in advertised job vacancies during the 6 months to 21 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Technician
UK
6 months to
21 Nov 2017
Same period 2016 Same period 2015
Rank 676 652 671
Rank change year-on-year -24 +19 -18
Permanent jobs requiring a Support Technician 588 671 752
As % of all permanent IT jobs advertised in the UK 0.33% 0.36% 0.35%
As % of the Job Titles category 0.34% 0.37% 0.36%
Number of salaries quoted 527 630 669
UK median annual salary £23,500 £24,000 £24,000
Median salary % change year-on-year -2.08% - -3.40%
10th Percentile £18,750 £18,725 £17,750
90th Percentile £32,500 £33,750 £33,750
UK excluding London median annual salary £23,500 £23,000 £23,000
% change year-on-year +2.17% - -2.13%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 173309 182267 209632
% of permanent IT jobs with a recognized job title 95.79% 96.49% 96.46%
Number of salaries quoted 139088 152628 174119
UK median annual salary £48,000 £47,500 £45,000
Median salary % change year-on-year +1.05% +5.56% -
10th Percentile £27,500 £27,000 £26,250
90th Percentile £78,750 £77,500 £75,000
UK excluding London median annual salary £42,500 £42,500 £40,500
% change year-on-year - +4.94% +1.25%

Support Technician
Job Vacancy Trend

Job postings that featured Support Technician in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Support Technician in the UK

Support Technician
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Technician.

Salary trend for Support Technician in the UK

Support Technician
Salary Histogram

The salary distribution of IT jobs citing Support Technician over the 6 months to 21 November 2017.

Salary histogram for Support Technician in the UK

Support Technician
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Technician within the UK over the 6 months to 21 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -23 554 £23,500 -2.08% 58
UK excluding London -5 506 £23,500 +2.17% 48
South East +50 135 £24,000 -4.00% 11
North of England -29 114 £22,000 -2.22% 12
East of England +21 94 £24,000 -7.69% 10
Midlands 0 77 £24,500 +8.89% 8
London -21 69 £26,750 -7.76% 12
South West +35 66 £23,500 +4.44% 5
North West -40 58 £21,000 -4.55% 8
Yorkshire +20 54 £22,000 -4.35% 4
East Midlands +48 40 £23,500 -1.05% 1
West Midlands -29 37 £25,000 +11.11% 7
Scotland -13 14 £22,250 +3.49%
Wales +10 5 £24,000 +6.67% 2
North East +5 2 £23,750 +7.95%
Northern Ireland -24 2 £22,500 -

Support Technician Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 21 November 2017, Support Technician job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Support Technician in the job title.

1 422 (71.77%) Windows
2 316 (53.74%) Microsoft
3 307 (52.21%) Active Directory
4 179 (30.44%) Windows Server
5 168 (28.57%) Microsoft Office
6 153 (26.02%) Windows 7
7 131 (22.28%) MS Exchange
8 121 (20.58%) ITIL
9 115 (19.56%) VMware
10 106 (18.03%) Office 365
11 103 (17.52%) Windows 10
12 96 (16.33%) SQL
13 92 (15.65%) Windows Server 2012
14 81 (13.78%) TCP/IP
15 79 (13.44%) Windows Server 2008
16 67 (11.39%) Windows 8
17 63 (10.71%) DNS
18 60 (10.20%) Cisco
18 60 (10.20%) Microsoft Certification
19 59 (10.03%) DHCP
19 59 (10.03%) LAN
20 57 (9.69%) WAN
20 57 (9.69%) SLA
21 54 (9.18%) Degree
22 53 (9.01%) VMware Infrastructure
23 52 (8.84%) Firewall
24 51 (8.67%) Hyper-V
25 48 (8.16%) Citrix
26 46 (7.82%) Microsoft Excel
26 46 (7.82%) Finance

Support Technician Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 131 (22.28%) MS Exchange
2 45 (7.65%) Exchange Server 2010
3 27 (4.59%) SharePoint
4 22 (3.74%) Exchange Server 2013
5 17 (2.89%) IIS
6 11 (1.87%) Skype for Business
7 10 (1.70%) Exchange Server 2007
8 9 (1.53%) IBM Notes
8 9 (1.53%) JBoss
8 9 (1.53%) WordPress
9 7 (1.19%) Exchange Server 2003
9 7 (1.19%) Tomcat
10 6 (1.02%) Apache
11 5 (0.85%) Joomla!
12 3 (0.51%) CMS
12 3 (0.51%) Moodle
12 3 (0.51%) Umbraco
13 2 (0.34%) MindAlign
13 2 (0.34%) Office Communications Server
13 2 (0.34%) SharePoint Server
Applications
1 168 (28.57%) Microsoft Office
2 46 (7.82%) Microsoft Excel
3 19 (3.23%) Microsoft PowerPoint
4 16 (2.72%) MS Visio
5 4 (0.68%) Adobe Creative Suite
6 2 (0.34%) AutoCAD
6 2 (0.34%) Revit
6 2 (0.34%) Spreadsheet
7 1 (0.17%) Microsoft Project
Business Applications
1 5 (0.85%) Magento
2 4 (0.68%) Dynamics CRM
3 3 (0.51%) Sage 1000
4 2 (0.34%) Eloqua
4 2 (0.34%) Salesforce.com CRM
4 2 (0.34%) SAP CRM
5 1 (0.17%) Dynamics NAV
5 1 (0.17%) Orchard Housing
5 1 (0.17%) Sage 200
Cloud Services
1 106 (18.03%) Office 365
2 12 (2.04%) Microsoft Azure
3 9 (1.53%) SaaS
4 7 (1.19%) G Suite
5 5 (0.85%) Amazon AWS
5 5 (0.85%) IaaS
6 3 (0.51%) OneDrive
7 2 (0.34%) Azure Active Directory
7 2 (0.34%) GitHub
7 2 (0.34%) Mimecast
7 2 (0.34%) Slack
7 2 (0.34%) Trello
8 1 (0.17%) Cloud Computing
Communications & Networking
1 81 (13.78%) TCP/IP
2 63 (10.71%) DNS
3 59 (10.03%) DHCP
3 59 (10.03%) LAN
4 57 (9.69%) WAN
5 52 (8.84%) Firewall
6 40 (6.80%) Wireless
7 25 (4.25%) VPN
8 24 (4.08%) VoIP
9 19 (3.23%) Internet
9 19 (3.23%) Wi-Fi
10 15 (2.55%) SAN
11 12 (2.04%) VLAN
12 9 (1.53%) Intranet
13 8 (1.36%) Skype
14 7 (1.19%) IP Telephony
15 6 (1.02%) Remote Desktop
16 5 (0.85%) MPLS
16 5 (0.85%) Network Security
16 5 (0.85%) SSH
Database & Business Intelligence
1 39 (6.63%) SQL Server
2 6 (1.02%) Crystal Reports
2 6 (1.02%) SQLPlus
3 5 (0.85%) SQL Server 2008
4 4 (0.68%) PostgreSQL
5 3 (0.51%) MySQL
5 3 (0.51%) Relational Database
5 3 (0.51%) SQL Server Integration Services
6 2 (0.34%) SQL Server Reporting Services
7 1 (0.17%) DB2
7 1 (0.17%) Informix
7 1 (0.17%) MS Access
7 1 (0.17%) Power BI
7 1 (0.17%) QlikView
7 1 (0.17%) SQL Server 2012
7 1 (0.17%) SQL Server 2016
Development Applications
1 3 (0.51%) Visual Studio
2 2 (0.34%) Git (software)
2 2 (0.34%) JIRA
2 2 (0.34%) TeamCity
General
1 46 (7.82%) Finance
2 16 (2.72%) Manufacturing
3 14 (2.38%) Retail
4 12 (2.04%) Telecoms
5 9 (1.53%) Legal
6 7 (1.19%) German Language
7 6 (1.02%) Marketing
7 6 (1.02%) Spanish Language
8 5 (0.85%) Advertising
8 5 (0.85%) Multimedia
9 4 (0.68%) Banking
9 4 (0.68%) Law
10 2 (0.34%) Automotive
10 2 (0.34%) Dutch Language
10 2 (0.34%) Electronics
10 2 (0.34%) French Language
10 2 (0.34%) Pharmaceutical
11 1 (0.17%) Back Office
11 1 (0.17%) Billing
11 1 (0.17%) Mandarin Language
Libraries, Frameworks & Software Standards
1 13 (2.21%) .NET
2 12 (2.04%) HTML
3 8 (1.36%) ASP.NET
4 6 (1.02%) CSS
4 6 (1.02%) LAMP
4 6 (1.02%) XML
5 3 (0.51%) CSS3
5 3 (0.51%) HTML5
5 3 (0.51%) KnockoutJS
5 3 (0.51%) Sass
5 3 (0.51%) Twitter Bootstrap
6 2 (0.34%) ASP.NET MVC
6 2 (0.34%) COM
6 2 (0.34%) JMS
6 2 (0.34%) Middleware
6 2 (0.34%) XMPP
7 1 (0.17%) 802.1X
7 1 (0.17%) Classic ASP
7 1 (0.17%) J2EE
7 1 (0.17%) WSH
Miscellaneous
1 43 (7.31%) iPad
2 32 (5.44%) Analytical Skills
3 29 (4.93%) Computer Science
3 29 (4.93%) Driving Licence
4 13 (2.21%) Management Information System
5 12 (2.04%) iPhone
6 11 (1.87%) Data Centre
7 10 (1.70%) Smartphone
8 8 (1.36%) Video Conferencing
9 6 (1.02%) AS400
9 6 (1.02%) Blackberry
9 6 (1.02%) Replication
10 5 (0.85%) CMDB
11 4 (0.68%) Mobile App
11 4 (0.68%) User Experience
11 4 (0.68%) Virtual Team
11 4 (0.68%) VLE
12 3 (0.51%) FMCG
12 3 (0.51%) Hybrid Cloud
12 3 (0.51%) PlayStation
Operating Systems
1 422 (71.77%) Windows
2 179 (30.44%) Windows Server
3 153 (26.02%) Windows 7
4 103 (17.52%) Windows 10
5 92 (15.65%) Windows Server 2012
6 79 (13.44%) Windows Server 2008
7 67 (11.39%) Windows 8
8 35 (5.95%) Linux
9 26 (4.42%) Android
10 25 (4.25%) Windows XP
11 22 (3.74%) Apple iOS
12 15 (2.55%) Mac OS X
12 15 (2.55%) Windows Server 2003
13 9 (1.53%) Unix
14 8 (1.36%) CentOS
14 8 (1.36%) Ubuntu
14 8 (1.36%) Windows Vista
15 7 (1.19%) Red Hat Enterprise Linux
16 6 (1.02%) Mac OS
17 2 (0.34%) Windows Mobile
Processes & Methodologies
1 121 (20.58%) ITIL
2 30 (5.10%) Incident Management
3 23 (3.91%) Hardware Maintenance
4 20 (3.40%) Change Management
4 20 (3.40%) CRM
5 19 (3.23%) Disaster Recovery
5 19 (3.23%) Mathematics
6 16 (2.72%) Asset Management
7 15 (2.55%) Process Improvement
7 15 (2.55%) Time Management
8 14 (2.38%) Project Management
9 13 (2.21%) Network Monitoring
10 12 (2.04%) Root Cause Analysis
11 11 (1.87%) ERP
11 11 (1.87%) ITIL V3
11 11 (1.87%) Mobile Device Management
11 11 (1.87%) Service Delivery
12 10 (1.70%) ITSM
12 10 (1.70%) Service Management
13 9 (1.53%) Software Deployment
Programming Languages
1 96 (16.33%) SQL
2 28 (4.76%) PowerShell
3 15 (2.55%) C
3 15 (2.55%) JavaScript
4 10 (1.70%) Java
5 9 (1.53%) VBScript
6 8 (1.36%) Bash Shell
7 7 (1.19%) C#
8 6 (1.02%) T-SQL
9 4 (0.68%) VB.NET
10 2 (0.34%) Perl
10 2 (0.34%) PHP
10 2 (0.34%) PL/SQL
10 2 (0.34%) VB
10 2 (0.34%) VBA
11 1 (0.17%) C++
11 1 (0.17%) Embedded C
11 1 (0.17%) Python
11 1 (0.17%) Shell Script
11 1 (0.17%) VB6
Qualifications
1 60 (10.20%) Microsoft Certification
2 54 (9.18%) Degree
3 38 (6.46%) DBS Check
4 33 (5.61%) MCSE
5 27 (4.59%) CCNA
5 27 (4.59%) Cisco Certification
6 19 (3.23%) Security Cleared
7 18 (3.06%) MCP
7 18 (3.06%) MCSA
8 17 (2.89%) A+ Certification
9 15 (2.55%) SC Cleared
10 12 (2.04%) ITIL Certification
10 12 (2.04%) MCITP
11 7 (1.19%) MCDST
12 6 (1.02%) CCIE
13 5 (0.85%) VMware Certified Professional (VCP)
14 4 (0.68%) Computer Science Degree
14 4 (0.68%) ITIL Foundation Certificate
15 3 (0.51%) Master's Degree
16 2 (0.34%) MCTS
Quality Assurance & Compliance
1 57 (9.69%) SLA
2 4 (0.68%) PMO
3 3 (0.51%) JSP 440
4 2 (0.34%) ISO 9001
4 2 (0.34%) PCI DSS
5 1 (0.17%) ISO/IEC 27001
5 1 (0.17%) Sarbanes-Oxley
System Software
1 307 (52.21%) Active Directory
2 53 (9.01%) VMware Infrastructure
3 51 (8.67%) Hyper-V
4 18 (3.06%) vSphere
5 14 (2.38%) XenApp
6 12 (2.04%) Terminal Services
7 8 (1.36%) VMware ESXi
8 3 (0.51%) Microsoft Virtual Server
8 3 (0.51%) Virtual Machines
8 3 (0.51%) XenServer
9 2 (0.34%) XenDesktop
10 1 (0.17%) Docker
10 1 (0.17%) Firmware
10 1 (0.17%) Sendmail
10 1 (0.17%) Virtual Servers
10 1 (0.17%) VirtualBox
10 1 (0.17%) Xen
Systems Management
1 16 (2.72%) WSUS
2 14 (2.38%) Systems Management Server (SMS)
3 8 (1.36%) Backup Exec
4 7 (1.19%) SCCM
5 5 (0.85%) cPanel
6 4 (0.68%) vCenter Server
7 3 (0.51%) Norton AntiVirus
8 1 (0.17%) FortiGate
8 1 (0.17%) Kubernetes
8 1 (0.17%) MAILsweeper
8 1 (0.17%) McAfee ePO
8 1 (0.17%) Nagios
8 1 (0.17%) Netcool
8 1 (0.17%) Netcool/OMNIbus
8 1 (0.17%) SCVMM
8 1 (0.17%) Symantec Endpoint Protection
8 1 (0.17%) Tivoli
8 1 (0.17%) Tivoli Monitoring
8 1 (0.17%) WhatsUp Gold
8 1 (0.17%) ZABBIX
Vendors
1 316 (53.74%) Microsoft
2 115 (19.56%) VMware
3 60 (10.20%) Cisco
4 48 (8.16%) Citrix
5 40 (6.80%) Apple
6 31 (5.27%) HP
7 17 (2.89%) Veeam
8 15 (2.55%) Dell
9 14 (2.38%) Oracle
9 14 (2.38%) Sophos
10 12 (2.04%) Google
11 10 (1.70%) Adobe
11 10 (1.70%) LANDesk
11 10 (1.70%) Symantec
12 9 (1.53%) Lotus
12 9 (1.53%) Remedy
13 7 (1.19%) SAP
13 7 (1.19%) WatchGuard
14 6 (1.02%) Polycom
14 6 (1.02%) Salesforce.com