Support Technician
UK

The median Support Technician salary in the UK is £27,000 per year according to job vacancies posted during the 6 months to 27 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
27 Apr 2024
Same period 2023 Same period 2022
Rank 318 585 846
Rank change year-on-year +267 +261 -166
Permanent jobs requiring a Support Technician 878 434 403
As % of all permanent jobs advertised in the UK 0.90% 0.41% 0.26%
As % of the Job Titles category 0.95% 0.45% 0.27%
Number of salaries quoted 753 268 331
10th Percentile £21,250 £21,750 £20,750
25th Percentile £24,000 £24,500 £22,750
Median annual salary (50th Percentile) £27,000 £29,000 £25,500
Median % change year-on-year -6.90% +13.73% +2.00%
75th Percentile £30,000 £32,250 £30,000
90th Percentile £34,250 £37,150 £35,000
UK excluding London median annual salary £27,000 £27,500 £25,000
% change year-on-year -1.82% +10.00% -

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 92,756 95,826 148,057
% of permanent jobs with a recognized job title 94.61% 91.56% 96.06%
Number of salaries quoted 66,592 60,202 85,221
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,500
Median annual salary (50th Percentile) £52,550 £60,000 £60,000
Median % change year-on-year -12.42% - +9.09%
75th Percentile £71,250 £81,250 £78,750
90th Percentile £90,000 £100,000 £96,250
UK excluding London median annual salary £50,000 £52,500 £50,000
% change year-on-year -4.76% +5.00% +5.26%

Support Technician
Job Vacancy Trend

Job postings that featured Support Technician in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Support Technician in the UK

Support Technician
Salary Trend

3-month moving average salary quoted in jobs citing Support Technician.

Salary trend for Support Technician in the UK

Support Technician
Salary Histogram

Salary distribution for jobs citing Support Technician over the 6 months to 27 April 2024.

Salary histogram for Support Technician in the UK

Support Technician
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Technician within the UK over the 6 months to 27 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
UK excluding London +218 829 £27,000 -1.82% 125
England +292 822 £27,000 -6.90% 131
South East +150 235 £27,000 -1.82% 30
North of England +118 181 £27,500 -14.06% 30
Work from Home +199 177 £27,000 - 21
East of England +125 168 £26,500 -10.17% 27
Midlands +126 151 £26,000 +4.00% 16
Yorkshire +158 89 £26,750 -0.93% 11
East Midlands +56 82 £25,000 - 6
North West +9 77 £28,000 -20.00% 15
West Midlands +78 63 £26,250 +9.07% 10
South West -11 48 £27,500 - 17
London +64 39 £30,000 +3.45% 14
Scotland -46 29 £24,000 -20.00% 9
Wales +21 15 £25,000 -13.04% 3
North East +10 15 £30,000 - 5
Northern Ireland +31 2 £29,500 -

Support Technician Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 27 April 2024, Support Technician job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Support Technician in the job title.

1 383 (43.62%) Microsoft 365
2 376 (42.82%) Windows
3 365 (41.57%) Microsoft
4 285 (32.46%) Customer Service
5 280 (31.89%) Social Skills
6 245 (27.90%) Active Directory
7 208 (23.69%) Problem-Solving
8 149 (16.97%) Windows Server
9 135 (15.38%) Microsoft Office
10 123 (14.01%) Windows 10
11 100 (11.39%) Azure
12 99 (11.28%) Driving Licence
13 80 (9.11%) Microsoft Exchange
14 75 (8.54%) ITIL
15 70 (7.97%) Wireless
16 69 (7.86%) Firewall
17 68 (7.74%) DNS
18 62 (7.06%) TCP/IP
19 60 (6.83%) VMware
20 58 (6.61%) Entra ID
21 57 (6.49%) Google
22 55 (6.26%) DHCP
23 54 (6.15%) Time Management
24 53 (6.04%) Finance
25 52 (5.92%) ITSM
25 52 (5.92%) SLA
25 52 (5.92%) Degree
26 49 (5.58%) Manufacturing
27 43 (4.90%) A+ Certification
27 43 (4.90%) SharePoint

Support Technician Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 80 (9.11%) Microsoft Exchange
2 43 (4.90%) SharePoint
3 6 (0.68%) Exchange Server 2007
3 6 (0.68%) Exchange Server 2010
3 6 (0.68%) Exchange Server 2013
4 5 (0.57%) Confluence
5 3 (0.34%) IIS
6 2 (0.23%) Resin
7 1 (0.11%) Apache
Applications
1 135 (15.38%) Microsoft Office
2 14 (1.59%) Microsoft Excel
3 4 (0.46%) Microsoft PowerPoint
Business Applications
1 5 (0.57%) Sage 200
1 5 (0.57%) Sage 50
1 5 (0.57%) Sage CRM
2 1 (0.11%) Dynamics NAV
Cloud Services
1 383 (43.62%) Microsoft 365
2 100 (11.39%) Azure
3 58 (6.61%) Entra ID
4 24 (2.73%) Google Workspace
5 16 (1.82%) AWS
6 9 (1.03%) OneDrive
6 9 (1.03%) WhatsApp
7 5 (0.57%) ChatGPT
7 5 (0.57%) IaaS
8 2 (0.23%) Azure Sentinel
8 2 (0.23%) Dropbox
8 2 (0.23%) Google Drive
8 2 (0.23%) SaaS
9 1 (0.11%) Asana
9 1 (0.11%) GCP
9 1 (0.11%) Mimecast
9 1 (0.11%) Miro
9 1 (0.11%) Power Platform
Communications & Networking
1 70 (7.97%) Wireless
2 69 (7.86%) Firewall
3 68 (7.74%) DNS
4 62 (7.06%) TCP/IP
5 55 (6.26%) DHCP
6 42 (4.78%) LAN
7 39 (4.44%) Wi-Fi
8 27 (3.08%) WAN
9 20 (2.28%) Internet
10 19 (2.16%) VPN
11 18 (2.05%) VLAN
12 15 (1.71%) VoIP
13 14 (1.59%) Ethernet
13 14 (1.59%) Network Security
14 9 (1.03%) Broadband
15 8 (0.91%) FTP
15 8 (0.91%) Remote Desktop
16 7 (0.80%) MPLS
17 6 (0.68%) IMAP
17 6 (0.68%) SD-WAN
Database & Business Intelligence
1 6 (0.68%) PostgreSQL
1 6 (0.68%) SQL Server
2 1 (0.11%) Power BI
Development Applications
1 5 (0.57%) JIRA
2 1 (0.11%) Visual Studio
General
1 280 (31.89%) Social Skills
2 53 (6.04%) Finance
3 49 (5.58%) Manufacturing
4 41 (4.67%) Analytical Skills
5 29 (3.30%) Retail
6 25 (2.85%) Organisational Skills
7 22 (2.51%) Inclusion and Diversity
8 15 (1.71%) Public Sector
9 14 (1.59%) Multimedia
10 13 (1.48%) Marketing
11 12 (1.37%) Local Government
12 11 (1.25%) Law
13 8 (0.91%) Legal
14 7 (0.80%) Automotive
15 5 (0.57%) Electronics
15 5 (0.57%) Publishing
15 5 (0.57%) Telecoms
16 3 (0.34%) Advertising
16 3 (0.34%) Aviation
16 3 (0.34%) Fire and Rescue
Libraries, Frameworks & Software Standards
1 4 (0.46%) HTML
1 4 (0.46%) X-Windows
2 3 (0.34%) CSS
3 2 (0.23%) EDI
Miscellaneous
1 99 (11.28%) Driving Licence
2 31 (3.53%) Self-Motivation
3 25 (2.85%) CCTV
4 20 (2.28%) Management Information System
5 19 (2.16%) Onboarding
6 18 (2.05%) Video Conferencing
7 16 (1.82%) Data Centre
8 15 (1.71%) NHS
9 8 (0.91%) LIMS
10 7 (0.80%) Educational Technology
10 7 (0.80%) EPoS
10 7 (0.80%) Handset
10 7 (0.80%) Interactive Media
11 6 (0.68%) Analytical Mindset
11 6 (0.68%) iPad
11 6 (0.68%) iPhone
11 6 (0.68%) Replication
11 6 (0.68%) Social Media
12 4 (0.46%) Clustering
12 4 (0.46%) Mobile Computing
Operating Systems
1 376 (42.82%) Windows
2 149 (16.97%) Windows Server
3 123 (14.01%) Windows 10
4 31 (3.53%) Linux
5 25 (2.85%) Apple iOS
6 22 (2.51%) Android
7 18 (2.05%) Windows Server 2016
8 16 (1.82%) Windows 7
9 15 (1.71%) Mac OS
10 10 (1.14%) Windows Server 2019
11 9 (1.03%) Unix
12 8 (0.91%) Windows 8
13 7 (0.80%) Windows Server 2012
14 6 (0.68%) Windows Server 2008
15 5 (0.57%) Red Hat Enterprise Linux
16 4 (0.46%) Mac OS X
Processes & Methodologies
1 285 (32.46%) Customer Service
2 208 (23.69%) Problem-Solving
3 75 (8.54%) ITIL
4 54 (6.15%) Time Management
5 52 (5.92%) ITSM
6 41 (4.67%) Cybersecurity
7 39 (4.44%) Service Management
8 29 (3.30%) Mathematics
9 27 (3.08%) Service Delivery
10 25 (2.85%) Collaborative Working
11 24 (2.73%) CRM
12 21 (2.39%) Coaching
13 19 (2.16%) Preventative Maintenance
14 18 (2.05%) Information Security
15 17 (1.94%) Asset Management
16 16 (1.82%) Configuration Management
16 16 (1.82%) Migration
17 15 (1.71%) Change Management
17 15 (1.71%) Logistics
18 14 (1.59%) Mobile Device Management
Programming Languages
1 31 (3.53%) PowerShell
2 23 (2.62%) SQL
3 5 (0.57%) T-SQL
4 1 (0.11%) C#
4 1 (0.11%) Java
4 1 (0.11%) JavaScript
4 1 (0.11%) VB
Qualifications
1 52 (5.92%) Degree
2 43 (4.90%) A+ Certification
3 38 (4.33%) DBS Check
4 32 (3.64%) Microsoft Certification
5 21 (2.39%) Security Cleared
6 16 (1.82%) CCNA
6 16 (1.82%) Cisco Certification
6 16 (1.82%) SC Cleared
7 12 (1.37%) Network+ Certification
8 10 (1.14%) MCP
9 9 (1.03%) MCSE
10 7 (0.80%) ITIL Foundation Certificate
11 5 (0.57%) MCITP
11 5 (0.57%) MCSA
12 4 (0.46%) ITIL Certification
13 3 (0.34%) BPSS Clearance
13 3 (0.34%) NVQ Level 3
14 2 (0.23%) Computer Science Degree
14 2 (0.23%) DV Cleared
14 2 (0.23%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 52 (5.92%) SLA
2 28 (3.19%) GDPR
3 7 (0.80%) Cyber Essentials
3 7 (0.80%) Cyber Essentials PLUS
4 5 (0.57%) QA
5 2 (0.23%) Accessibility
5 2 (0.23%) ISO/IEC 27001
6 1 (0.11%) ISO 14001
6 1 (0.11%) ISO 9001
System Software
1 245 (27.90%) Active Directory
2 40 (4.56%) VMware Infrastructure
3 28 (3.19%) Hyper-V
4 10 (1.14%) Virtual Machines
5 9 (1.03%) vSphere
6 4 (0.46%) Terminal Services
7 3 (0.34%) VMware ESXi
8 2 (0.23%) BitLocker
8 2 (0.23%) Virtual Desktop
8 2 (0.23%) Virtual Servers
Systems Management
1 41 (4.67%) Microsoft Intune
2 10 (1.14%) SCCM
3 5 (0.57%) McAfee ePO
4 4 (0.46%) Active Directory Federation Services
4 4 (0.46%) AirWatch
4 4 (0.46%) Microsoft Clustering
4 4 (0.46%) SCOM
5 3 (0.34%) Autotask
5 3 (0.34%) Microsoft Data Protection Manager
5 3 (0.34%) SCDPM
5 3 (0.34%) SmoothWall
6 2 (0.23%) FortiGate
6 2 (0.23%) Jamf Pro
6 2 (0.23%) PaperCut
7 1 (0.11%) Graylog
7 1 (0.11%) WSUS
Vendors
1 365 (41.57%) Microsoft
2 60 (6.83%) VMware
3 57 (6.49%) Google
4 30 (3.42%) Apple
5 24 (2.73%) Cisco
6 16 (1.82%) Sage
7 13 (1.48%) Veeam
8 9 (1.03%) Ubiquiti
9 8 (0.91%) Citrix
9 8 (0.91%) Meraki
10 7 (0.80%) Acronis
10 7 (0.80%) Datto
10 7 (0.80%) Sophos
11 6 (0.68%) ConnectWise
11 6 (0.68%) Dell
11 6 (0.68%) ESET
11 6 (0.68%) Facebook
11 6 (0.68%) Fortinet
11 6 (0.68%) McAfee
11 6 (0.68%) Sun