Support Technician Jobs

Support Technician
UK

The median Support Technician salary in the UK is £31,500 per year, according to job vacancies posted during the 6 months leading to 28 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
28 May 2025
Same period 2024 Same period 2023
Rank 434 320 569
Rank change year-on-year -114 +249 +299
Permanent jobs requiring a Support Technician 299 919 441
As % of all permanent jobs advertised in the UK 0.55% 0.90% 0.45%
As % of the Job Titles category 0.60% 0.95% 0.49%
Number of salaries quoted 164 788 272
10th Percentile £26,750 £21,250 £23,000
25th Percentile £28,500 £24,000 £24,938
Median annual salary (50th Percentile) £31,500 £27,000 £29,000
Median % change year-on-year +16.67% -6.90% +13.73%
75th Percentile £36,563 £30,000 £33,375
90th Percentile £42,500 £34,500 £37,500
UK excluding London median annual salary £30,500 £27,000 £27,500
% change year-on-year +12.96% -1.82% +10.00%

All Permanent IT Job Vacancies
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 49,435 96,820 89,564
% of permanent jobs with a recognized job title 90.41% 94.78% 91.46%
Number of salaries quoted 25,727 69,155 56,824
10th Percentile £28,822 £28,500 £32,500
25th Percentile £41,000 £38,500 £45,000
Median annual salary (50th Percentile) £55,000 £52,500 £60,000
Median % change year-on-year +4.76% -12.50% -
75th Percentile £73,750 £70,000 £80,000
90th Percentile £96,250 £90,000 £100,000
UK excluding London median annual salary £51,399 £50,000 £53,500
% change year-on-year +2.80% -6.54% +6.63%

Support Technician
Job Vacancy Trend

Job postings that featured Support Technician in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Support Technician in the UK

Support Technician
Salary Trend

3-month moving average salary quoted in jobs citing Support Technician.

Salary trend for Support Technician in the UK

Support Technician
Salary Histogram

Salary distribution for jobs citing Support Technician over the 6 months to 28 May 2025.

Salary histogram for Support Technician in the UK

Support Technician
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Technician within the UK over the 6 months to 28 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -129 288 £31,500 +16.67% 371
UK excluding London -87 274 £30,500 +12.96% 379
South East -31 97 £32,500 +20.37% 85
South West +139 70 £30,000 +9.09% 46
Work from Home -2 55 £30,000 +11.11% 177
North of England -90 41 £30,000 +9.09% 107
East of England -66 36 £35,000 +32.08% 47
Yorkshire 0 35 £30,000 +13.21% 45
London +100 23 £42,500 +41.67% 36
Midlands -70 21 £28,000 +7.69% 75
East Midlands -32 15 £27,500 +5.77% 29
Scotland +97 6 £40,000 +66.67% 22
West Midlands +5 6 £28,500 +9.62% 41
North West -72 6 £26,500 -5.36% 51
Wales +31 3 £30,000 +22.45% 10

Support Technician Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 28 May 2025, Support Technician job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Support Technician in the job title.

1 182 (60.87%) Customer Service
2 125 (41.81%) Social Skills
3 117 (39.13%) Windows
4 109 (36.45%) Problem-Solving
5 103 (34.45%) Microsoft
6 102 (34.11%) Manufacturing
7 99 (33.11%) Customer Experience
8 94 (31.44%) Microsoft 365
9 93 (31.10%) Service Delivery
10 91 (30.43%) NVQ Level 4
10 91 (30.43%) Technical Analysis
10 91 (30.43%) Coaching
11 84 (28.09%) Active Directory
12 62 (20.74%) Windows Server
13 48 (16.05%) Azure
14 46 (15.38%) Microsoft Exchange
15 37 (12.37%) ITIL
16 33 (11.04%) VMware
17 29 (9.70%) Firewall
17 29 (9.70%) Microsoft Office
17 29 (9.70%) SLA
17 29 (9.70%) Microsoft Intune
18 28 (9.36%) VMware Infrastructure
19 25 (8.36%) SharePoint
19 25 (8.36%) Cybersecurity
19 25 (8.36%) Windows 10
20 23 (7.69%) Mac OS
21 22 (7.36%) DNS
21 22 (7.36%) Apple
21 22 (7.36%) Entra ID

Support Technician Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 46 (15.38%) Microsoft Exchange
2 25 (8.36%) SharePoint
3 6 (2.01%) Exchange Server 2013
4 1 (0.33%) Exchange Server 2003
4 1 (0.33%) Exchange Server 2007
4 1 (0.33%) Exchange Server 2010
Applications
1 29 (9.70%) Microsoft Office
2 8 (2.68%) Microsoft Excel
Business Applications
1 4 (1.34%) NetSuite
Cloud Services
1 94 (31.44%) Microsoft 365
2 48 (16.05%) Azure
3 22 (7.36%) Entra ID
4 16 (5.35%) OneDrive
5 9 (3.01%) AWS
6 3 (1.00%) Google Workspace
7 1 (0.33%) Power Platform
7 1 (0.33%) SaaS
Communications & Networking
1 29 (9.70%) Firewall
2 22 (7.36%) DNS
3 19 (6.35%) DHCP
3 19 (6.35%) TCP/IP
4 16 (5.35%) VLAN
5 13 (4.35%) Wireless
6 12 (4.01%) LAN
7 11 (3.68%) VPN
8 9 (3.01%) Wi-Fi
9 7 (2.34%) IP Telephony
9 7 (2.34%) WAN
10 6 (2.01%) VoIP
11 5 (1.67%) PBX
11 5 (1.67%) RTP
11 5 (1.67%) SAN
11 5 (1.67%) Softphone
12 4 (1.34%) ADSL
12 4 (1.34%) IPsec
12 4 (1.34%) Remote Desktop
12 4 (1.34%) SSL
Database & Business Intelligence
1 7 (2.34%) Amazon RDS
2 1 (0.33%) Power BI
2 1 (0.33%) SQL Server
2 1 (0.33%) Tableau
Development Applications
1 1 (0.33%) JIRA
1 1 (0.33%) Visual Studio
General
1 125 (41.81%) Social Skills
2 102 (34.11%) Manufacturing
3 21 (7.02%) Analytical Skills
4 20 (6.69%) Finance
4 20 (6.69%) Retail
5 17 (5.69%) Legal
6 8 (2.68%) Back Office
7 6 (2.01%) Local Government
7 6 (2.01%) Telecoms
8 5 (1.67%) Law
8 5 (1.67%) Marketing
9 4 (1.34%) Multimedia
10 3 (1.00%) Electronics
10 3 (1.00%) Inclusion and Diversity
11 1 (0.33%) German Language
11 1 (0.33%) Organisational Skills
Libraries, Frameworks & Software Standards
1 5 (1.67%) CSS
1 5 (1.67%) HTML
2 1 (0.33%) FreeSWITCH
2 1 (0.33%) Node.js
Miscellaneous
1 21 (7.02%) Driving Licence
2 16 (5.35%) Onboarding
3 9 (3.01%) Replication
4 4 (1.34%) Management Information System
5 3 (1.00%) Digital Signage
6 2 (0.67%) Operational Technology
6 2 (0.67%) Self-Motivation
7 1 (0.33%) CCTV
7 1 (0.33%) Data Centre
7 1 (0.33%) iPad
7 1 (0.33%) NHS
7 1 (0.33%) Smartphone
Operating Systems
1 117 (39.13%) Windows
2 62 (20.74%) Windows Server
3 25 (8.36%) Windows 10
4 23 (7.69%) Mac OS
5 18 (6.02%) Android
6 10 (3.34%) Linux
7 7 (2.34%) Windows 7
8 5 (1.67%) Windows Server 2016
8 5 (1.67%) Windows Server 2019
9 4 (1.34%) Apple iOS
9 4 (1.34%) Mac OS X
10 1 (0.33%) OpenBSD
10 1 (0.33%) Windows Vista
10 1 (0.33%) Windows XP
Processes & Methodologies
1 182 (60.87%) Customer Service
2 109 (36.45%) Problem-Solving
3 99 (33.11%) Customer Experience
4 93 (31.10%) Service Delivery
5 91 (30.43%) Coaching
5 91 (30.43%) Technical Analysis
6 37 (12.37%) ITIL
7 25 (8.36%) Cybersecurity
8 18 (6.02%) Migration
9 14 (4.68%) Collaborative Working
10 13 (4.35%) Time Management
11 11 (3.68%) ERP
11 11 (3.68%) Inventory Management
11 11 (3.68%) Service Management
12 10 (3.34%) Mobile Device Management
12 10 (3.34%) Validation
13 9 (3.01%) Patch Management
13 9 (3.01%) User Experience
14 8 (2.68%) Software Deployment
14 8 (2.68%) Ticket Management
Programming Languages
1 12 (4.01%) PowerShell
2 8 (2.68%) SQL
Qualifications
1 91 (30.43%) NVQ Level 4
2 20 (6.69%) Degree
2 20 (6.69%) Microsoft Certification
3 15 (5.02%) SC Cleared
3 15 (5.02%) Security Cleared
4 14 (4.68%) A+ Certification
5 8 (2.68%) CTC Cleared
6 6 (2.01%) Azure Certification
6 6 (2.01%) ITIL Foundation Certificate
7 2 (0.67%) Computer Science Degree
7 2 (0.67%) DBS Check
8 1 (0.33%) CCNP
8 1 (0.33%) Cisco Certification
8 1 (0.33%) Network+ Certification
Quality Assurance & Compliance
1 29 (9.70%) SLA
2 13 (4.35%) Cyber Essentials
3 5 (1.67%) Cyber Essentials PLUS
3 5 (1.67%) ISO/IEC 27001
4 4 (1.34%) PCI DSS
5 1 (0.33%) GDPR
System Software
1 84 (28.09%) Active Directory
2 28 (9.36%) VMware Infrastructure
3 17 (5.69%) Hyper-V
4 7 (2.34%) Terminal Services
5 4 (1.34%) Virtual Desktop
Systems Management
1 29 (9.70%) Microsoft Intune
2 9 (3.01%) SCCM
3 5 (1.67%) AirWatch
4 4 (1.34%) Dell DRAC
5 2 (0.67%) Autotask
Vendors
1 103 (34.45%) Microsoft
2 33 (11.04%) VMware
3 22 (7.36%) Apple
4 13 (4.35%) Cisco
5 10 (3.34%) IFS
6 6 (2.01%) Citrix
7 5 (1.67%) arcserve
7 5 (1.67%) BroadSoft
7 5 (1.67%) Polycom
7 5 (1.67%) Yealink
8 4 (1.34%) Dell
8 4 (1.34%) N-able
8 4 (1.34%) Oracle
8 4 (1.34%) Progress
8 4 (1.34%) Sophos
8 4 (1.34%) Veeam
9 3 (1.00%) Google
10 1 (0.33%) Freshdesk
10 1 (0.33%) Kaseya
10 1 (0.33%) ServiceNow