ITIL Job Trends in Wales

ITIL (Information Technology Infrastructure Library)
UK > Wales

The table below provides summary statistics and salary benchmarking for jobs advertised in Wales requiring ITIL skills. It covers permanent job vacancies from the 6 months leading up to 20 January 2026, with comparisons to the same periods in the previous two years.

6 months to
20 Jan 2026
Same period 2025 Same period 2024
Rank 52 28 43
Rank change year-on-year -24 +15 -20
Permanent jobs citing ITIL 23 54 60
As % of all permanent jobs in Wales 2.15% 6.30% 5.76%
As % of the Processes & Methodologies category 2.85% 7.40% 6.44%
Number of salaries quoted 13 24 31
10th Percentile £42,000 £31,275 £31,000
25th Percentile £45,000 £36,438 £33,250
Median annual salary (50th Percentile) £52,107 £44,000 £37,500
Median % change year-on-year +18.43% +17.33% -1.32%
75th Percentile £85,000 £48,563 £52,101
90th Percentile - £59,706 £65,000
UK median annual salary £47,500 £50,000 £52,101
% change year-on-year -5.00% -4.03% +7.42%

All Process & Methodology Skills
Wales

ITIL falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in Wales.

Permanent vacancies with a requirement for process or methodology skills 806 730 931
As % of all permanent jobs advertised in Wales 75.33% 85.18% 89.35%
Number of salaries quoted 539 339 703
10th Percentile £25,087 £31,250 £28,500
25th Percentile £30,000 £36,250 £35,875
Median annual salary (50th Percentile) £47,500 £49,104 £47,500
Median % change year-on-year -3.27% +3.38% -
75th Percentile £60,000 £65,000 £61,250
90th Percentile £78,790 £75,000 £72,433
UK median annual salary £55,000 £60,000 £57,500
% change year-on-year -8.33% +4.35% -8.00%

ITIL
Job Vacancy Trend in Wales

Historical trend showing the proportion of permanent IT job postings citing ITIL relative to all permanent IT jobs advertised in Wales.

ITIL job vacancy trend in Wales

ITIL
Salary Trend in Wales

Salary distribution trend for jobs in Wales citing ITIL.

Salary distribution trend for jobs in Wales citing ITIL

ITIL
Salary Histogram in Wales

Salary distribution for jobs citing ITIL in Wales over the 6 months to 20 January 2026.

Salary histogram for ITIL in Wales

ITIL
Job Locations in Wales

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITIL within the Wales region over the 6 months to 20 January 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South Wales -16 22 £52,304 +18.87% 18
West Wales -5 1 £45,500 +56.90%
ITIL
UK

ITIL
Co-Occurring Skills & Capabilities in Wales by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Applications
1 3 (13.04%) Microsoft Office
Business Applications
1 1 (4.35%) Remedy ITSM
Cloud Services
1 6 (26.09%) Azure
1 6 (26.09%) SaaS
2 5 (21.74%) Microsoft 365
3 4 (17.39%) AWS
3 4 (17.39%) GCP
4 1 (4.35%) Entra ID
Communications & Networking
1 4 (17.39%) DNS
1 4 (17.39%) Firewall
1 4 (17.39%) SSL
2 2 (8.70%) WAN
3 1 (4.35%) Internet
3 1 (4.35%) SD-WAN
3 1 (4.35%) VoIP
3 1 (4.35%) VPN
3 1 (4.35%) Wireless
General
1 13 (56.52%) Social Skills
2 6 (26.09%) Finance
3 3 (13.04%) Analytical Skills
3 3 (13.04%) Back Office
4 2 (8.70%) Public Sector
5 1 (4.35%) Inclusion and Diversity
5 1 (4.35%) Police
5 1 (4.35%) Retail
Job Titles
1 5 (21.74%) Analyst
1 5 (21.74%) Support Engineer
2 4 (17.39%) Head of Cybersecurity
2 4 (17.39%) Head of IT
3 3 (13.04%) Desktop Engineer
3 3 (13.04%) Desktop Support
3 3 (13.04%) Desktop Support Engineer
3 3 (13.04%) Lead
3 3 (13.04%) Site Engineer
4 2 (8.70%) 3rd Line Engineer
4 2 (8.70%) 3rd Line Support
4 2 (8.70%) 3rd Line Support Engineer
4 2 (8.70%) IT Analyst
4 2 (8.70%) IT Engineer
4 2 (8.70%) IT Support
4 2 (8.70%) IT Support Engineer
4 2 (8.70%) Junior
4 2 (8.70%) Junior Analyst
4 2 (8.70%) SOC Analyst
5 1 (4.35%) IT Compliance Analyst
Libraries, Frameworks & Software Standards
1 1 (4.35%) EDI
Miscellaneous
1 5 (21.74%) Onboarding
2 4 (17.39%) Digital Media
2 4 (17.39%) Operational Technology
3 3 (13.04%) Cyber Kill Chain
3 3 (13.04%) Cyber Threat
3 3 (13.04%) Security Operations Centre
4 2 (8.70%) Management Information System
5 1 (4.35%) CMDB
5 1 (4.35%) Driving Licence
5 1 (4.35%) Legacy Systems
Operating Systems
1 6 (26.09%) Windows
2 3 (13.04%) Windows 10
3 2 (8.70%) Mac OS
Processes & Methodologies
1 8 (34.78%) Roadmaps
2 7 (30.43%) Cloud Security
2 7 (30.43%) Cybersecurity
2 7 (30.43%) Mentoring
3 5 (21.74%) Computer Science
3 5 (21.74%) Continuous Improvement
3 5 (21.74%) Incident Response
4 4 (17.39%) Business Strategy
4 4 (17.39%) Collaborative Culture
4 4 (17.39%) Customer Service
4 4 (17.39%) Identity Management
4 4 (17.39%) Information Security
4 4 (17.39%) IT Strategy
4 4 (17.39%) Network Architecture
4 4 (17.39%) Root Cause Analysis
4 4 (17.39%) SIEM
4 4 (17.39%) Stakeholder Management
4 4 (17.39%) Tech Ops
4 4 (17.39%) Threat Detection
5 3 (13.04%) ITSM
Programming Languages
1 1 (4.35%) JavaScript
Qualifications
1 10 (43.48%) Degree
2 6 (26.09%) SC Cleared
2 6 (26.09%) Security Cleared
3 4 (17.39%) CEH
3 4 (17.39%) CISM
3 4 (17.39%) CISSP
4 3 (13.04%) CTC Cleared
5 2 (8.70%) CISMP
5 2 (8.70%) GSEC
6 1 (4.35%) CCNP
6 1 (4.35%) Cisco Certification
6 1 (4.35%) DBS Check
6 1 (4.35%) ITIL Foundation Certificate
6 1 (4.35%) MCSE
6 1 (4.35%) Microsoft Certification
Quality Assurance & Compliance
1 8 (34.78%) ISO/IEC 27001
1 8 (34.78%) NIST
2 6 (26.09%) GDPR
3 4 (17.39%) SOC 2
4 3 (13.04%) ISO/IEC 27005
4 3 (13.04%) SLA
5 1 (4.35%) Accessibility
5 1 (4.35%) COBIT
System Software
1 4 (17.39%) Active Directory
2 2 (8.70%) Hyper-V
2 2 (8.70%) Virtual Desktop
2 2 (8.70%) VMware Infrastructure
Systems Management
1 2 (8.70%) Proxmox
1 2 (8.70%) Systems Management Server (SMS)
Vendors
1 6 (26.09%) Microsoft
2 4 (17.39%) Cisco
3 2 (8.70%) VMware
4 1 (4.35%) BMC
4 1 (4.35%) Palo Alto
4 1 (4.35%) Remedy
4 1 (4.35%) ServiceNow
4 1 (4.35%) SolarWinds
4 1 (4.35%) Veeam
4 1 (4.35%) Zscaler