Period
to 19 November 2017

The median annual salary for a 1st Line Support Engineer was £18,000 in advertised job vacancies in the West Midlands during the 6 months to 19 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Support Engineer
England > West Midlands
6 months to
19 Nov 2017
Same period 2016 Same period 2015
Rank 303 328 310
Rank change year-on-year +25 -18 +20
Permanent jobs requiring a 1st Line Support Engineer 22 14 11
As % of all permanent IT jobs advertised in the West Midlands 0.22% 0.12% 0.10%
As % of the Job Titles category 0.23% 0.13% 0.10%
Number of salaries quoted 15 13 13
West Midlands median annual salary £18,000 £20,000 £22,000
Median salary % change year-on-year -10.00% -9.09% +8.64%
10th Percentile £16,175 £16,500 £16,400
90th Percentile £21,750 £30,000 £28,750
England median annual salary £21,500 £22,500 £22,000
% change year-on-year -4.44% +2.27% +4.76%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the West Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
West Midlands
Permanent vacancies in the West Midlands with a recognized job title 9662 11010 10558
% of permanent IT jobs with a recognized job title 96.39% 96.17% 96.58%
Number of salaries quoted 7945 8725 8776
West Midlands median annual salary £40,000 £40,000 £40,000
10th Percentile £23,750 £23,500 £24,000
90th Percentile £63,750 £62,500 £62,500
England median annual salary £50,000 £47,500 £46,000
% change year-on-year +5.26% +3.26% +2.22%

1st Line Support Engineer
Job Vacancy Trend in the West Midlands

Job postings that featured 1st Line Support Engineer in the job title as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for 1st Line Support Engineer in the West Midlands

1st Line Support Engineer
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Engineer in the West Midlands.

Salary trend for 1st Line Support Engineer in the West Midlands

1st Line Support Engineer
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Engineer within the West Midlands region over the 6 months to 19 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Staffordshire +22 10 £19,000 -5.00%
Shropshire - 6 £16,500 -
Birmingham +16 2 £19,000 -32.74%
Walsall +5 1 £18,000 +5.88%
Herefordshire - 1 £22,500 -
Coventry - 1 £22,500 -
Halesowen - 1 - -
1st Line Support Engineer
England

1st Line Support Engineer Skill Set
Top 30 Co-occurring IT Skills in the West Midlands

For the 6 months to 19 November 2017, 1st Line Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Midlands region featuring 1st Line Support Engineer in the job title.

1 20 (90.91%) Microsoft
2 12 (54.55%) Windows
3 11 (50.00%) Microsoft Certification
4 9 (40.91%) ITIL
4 9 (40.91%) Microsoft Office
4 9 (40.91%) Analytical Skills
5 8 (36.36%) SQL
5 8 (36.36%) MS Exchange
5 8 (36.36%) Active Directory
6 7 (31.82%) Citrix
6 7 (31.82%) Degree
7 6 (27.27%) Windows Server 2012
7 6 (27.27%) Management Information System
7 6 (27.27%) Windows Server 2003
8 5 (22.73%) TCP/IP
8 5 (22.73%) C#
8 5 (22.73%) Windows XP
8 5 (22.73%) Windows 7
8 5 (22.73%) Exchange Server 2010
8 5 (22.73%) Windows Server 2008
9 4 (18.18%) Windows 8
9 4 (18.18%) C
9 4 (18.18%) Microsoft Excel
9 4 (18.18%) Mathematics
9 4 (18.18%) Microsoft PowerPoint
10 3 (13.64%) VMware
11 2 (9.09%) Hyper-V
11 2 (9.09%) Android
11 2 (9.09%) Windows Server
11 2 (9.09%) Life Science

1st Line Support Engineer Skill Set
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (36.36%) MS Exchange
2 5 (22.73%) Exchange Server 2010
3 1 (4.55%) Exchange Server 2003
3 1 (4.55%) SharePoint
3 1 (4.55%) WordPress
Applications
1 9 (40.91%) Microsoft Office
2 4 (18.18%) Microsoft Excel
2 4 (18.18%) Microsoft PowerPoint
Communications & Networking
1 5 (22.73%) TCP/IP
2 1 (4.55%) Cisco IOS
2 1 (4.55%) DHCP
2 1 (4.55%) DNS
2 1 (4.55%) Firewall
2 1 (4.55%) Internet
2 1 (4.55%) LAN
2 1 (4.55%) VoIP
2 1 (4.55%) VPN
2 1 (4.55%) WAN
2 1 (4.55%) Wireless
Database & Business Intelligence
1 1 (4.55%) SQL Server
General
1 2 (9.09%) Manufacturing
2 1 (4.55%) Finance
2 1 (4.55%) Games
2 1 (4.55%) Legal
Libraries, Frameworks & Software Standards
1 1 (4.55%) CSS
1 1 (4.55%) HTML
Miscellaneous
1 9 (40.91%) Analytical Skills
2 6 (27.27%) Management Information System
3 2 (9.09%) Life Science
4 1 (4.55%) BBC
4 1 (4.55%) iPad
4 1 (4.55%) iPhone
4 1 (4.55%) Smartphone
Operating Systems
1 12 (54.55%) Windows
2 6 (27.27%) Windows Server 2003
2 6 (27.27%) Windows Server 2012
3 5 (22.73%) Windows 7
3 5 (22.73%) Windows Server 2008
3 5 (22.73%) Windows XP
4 4 (18.18%) Windows 8
5 2 (9.09%) Android
5 2 (9.09%) Windows Server
6 1 (4.55%) Linux
6 1 (4.55%) Mac OS X
6 1 (4.55%) Windows 10
Processes & Methodologies
1 9 (40.91%) ITIL
2 4 (18.18%) Mathematics
3 1 (4.55%) Business Intelligence
3 1 (4.55%) Information Security
3 1 (4.55%) ITIL V3
3 1 (4.55%) Quality Management
3 1 (4.55%) Service Management
Programming Languages
1 8 (36.36%) SQL
2 5 (22.73%) C#
3 4 (18.18%) C
4 2 (9.09%) T-SQL
5 1 (4.55%) JavaScript
5 1 (4.55%) PHP
Qualifications
1 11 (50.00%) Microsoft Certification
2 7 (31.82%) Degree
3 2 (9.09%) A+ Certification
4 1 (4.55%) MCP
4 1 (4.55%) Network+ Certification
4 1 (4.55%) Security Cleared
Quality Assurance & Compliance
1 1 (4.55%) ISO 9001
1 1 (4.55%) ISO/IEC 27001
System Software
1 8 (36.36%) Active Directory
2 2 (9.09%) Hyper-V
3 1 (4.55%) Terminal Services
3 1 (4.55%) VMware Infrastructure
3 1 (4.55%) vSphere
3 1 (4.55%) Xen
Systems Management
1 1 (4.55%) Norton AntiVirus
1 1 (4.55%) vCenter Server
Vendors
1 20 (90.91%) Microsoft
2 7 (31.82%) Citrix
3 3 (13.64%) VMware
4 1 (4.55%) Cisco
4 1 (4.55%) Progress
4 1 (4.55%) SonicWALL
4 1 (4.55%) Symantec
4 1 (4.55%) Veeam
4 1 (4.55%) WatchGuard