Period
to 17 December 2018

The table below provides summary statistics for permanent job vacancies advertised in the West Midlands with a requirement for knowledge and experience of ServiceNow products and/or services. Included is a benchmarking guide to the salaries offered in vacancies that have cited ServiceNow over the 6 months to 17 December 2018 with a comparison to the same period in the previous 2 years.

The figures below represent the IT labour market in general and are not representative of salaries within ServiceNow.

ServiceNow
England > West Midlands
6 months to
17 Dec 2018
Same period 2017 Same period 2016
Rank 193 241 214
Rank change year-on-year +48 -27 +70
Permanent jobs citing ServiceNow 91 86 115
As % of all permanent IT jobs advertised in the West Midlands 1.12% 0.86% 1.04%
As % of the Vendors category 2.52% 1.83% 2.26%
Number of salaries quoted 27 45 60
West Midlands median annual salary £36,000 £42,500 £52,500
Median salary % change year-on-year -15.29% -19.05% +5.00%
10th Percentile £23,600 £28,200 £30,000
90th Percentile £59,250 £60,750 £71,375
England median annual salary £50,000 £52,500 £50,000
% change year-on-year -4.76% +5.00% +7.53%

ServiceNow is in the Vendor Products and Services category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for knowledge or experience of vendor products and services advertised in the West Midlands.

All Vendors
West Midlands
Permanent vacancies with a requirement for knowledge or experience of vendor products and services 3,605 4,706 5,085
As % of all permanent IT jobs advertised in the West Midlands 44.37% 47.09% 46.07%
Number of salaries quoted 2,632 3,600 3,789
West Midlands median annual salary £42,500 £40,000 £40,000
Median salary % change year-on-year +6.25% - -
10th Percentile £25,000 £23,180 £22,750
90th Percentile £67,500 £63,750 £61,250
England median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

ServiceNow
Job Vacancy Trend in the West Midlands

Job postings citing ServiceNow as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for ServiceNow in the West Midlands

ServiceNow
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ServiceNow in the West Midlands.

Salary trend for ServiceNow in the West Midlands

ServiceNow
Salary Histogram in the West Midlands

The salary distribution of IT jobs citing ServiceNow in the West Midlands over the 6 months to 17 December 2018.

Salary histogram for ServiceNow in the West Midlands

ServiceNow
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ServiceNow within the West Midlands region over the 6 months to 17 December 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -8 69 £42,500 - 2
Coventry +18 8 £36,000 - 1
Solihull - 6 £51,250 - 1
Dudley - 5 £26,000 -
Halesowen - 1 £70,000 -
ServiceNow
England

For the 6 months to 17 December 2018, IT jobs citing ServiceNow also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the West Midlands region with a requirement for ServiceNow.

1 68 (74.73%) ITIL
2 46 (50.55%) ITSM
3 38 (41.76%) Service Management
3 38 (41.76%) Agile Software Development
4 35 (38.46%) Data Protection
4 35 (38.46%) GDPR
5 29 (31.87%) ITIL V3
6 27 (29.67%) Scrum
7 25 (27.47%) Change Management
8 22 (24.18%) Incident Management
8 22 (24.18%) Root Cause Analysis
9 21 (23.08%) CMDB
9 21 (23.08%) Operations Management
9 21 (23.08%) Web Services
10 20 (21.98%) Windows
11 19 (20.88%) Stakeholder Management
11 19 (20.88%) Microsoft
11 19 (20.88%) ITIL Certification
12 18 (19.78%) SLA
13 17 (18.68%) Presales
14 16 (17.58%) SharePoint
15 15 (16.48%) Business Continuity
16 14 (15.38%) Project Management
16 14 (15.38%) Data Centre
16 14 (15.38%) Problem-Solving
17 13 (14.29%) Customer Requirements
17 13 (14.29%) Problem Management
17 13 (14.29%) Finance
18 12 (13.19%) Service Delivery
18 12 (13.19%) Collaborative Working

ServiceNow
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 16 (17.58%) SharePoint
2 2 (2.20%) MS Exchange
3 1 (1.10%) BizTalk Server
3 1 (1.10%) Oracle SOA Suite
Applications
1 11 (12.09%) Microsoft Office
2 9 (9.89%) Microsoft Excel
2 9 (9.89%) Microsoft PowerPoint
3 8 (8.79%) Microsoft Project
4 7 (7.69%) MS Visio
5 1 (1.10%) ProjectWise
Business Applications
1 3 (3.30%) Workfront
Cloud Services
1 2 (2.20%) Microsoft Azure
1 2 (2.20%) SaaS
2 1 (1.10%) Azure Active Directory
2 1 (1.10%) GitHub
2 1 (1.10%) Office 365
2 1 (1.10%) PaaS
Communications & Networking
1 7 (7.69%) Firewall
2 6 (6.59%) LAN
2 6 (6.59%) WAN
3 1 (1.10%) TCP/IP
Database & Business Intelligence
1 2 (2.20%) Power BI
2 1 (1.10%) DTS
2 1 (1.10%) EDMS
2 1 (1.10%) MySQL
2 1 (1.10%) SQL Server
2 1 (1.10%) SQL Server 2008
2 1 (1.10%) SQL Server Integration Services
Development Applications
1 1 (1.10%) Team Foundation Server
1 1 (1.10%) Visual Studio
General
1 13 (14.29%) Finance
2 4 (4.40%) Advertising
3 3 (3.30%) Manufacturing
4 2 (2.20%) Law
4 2 (2.20%) Legal
4 2 (2.20%) Publishing
5 1 (1.10%) Marketing
5 1 (1.10%) Retail
Job Titles
1 40 (43.96%) Analyst
2 20 (21.98%) Support Analyst
3 8 (8.79%) Desktop Support
3 8 (8.79%) Desktop Support Team Leader
3 8 (8.79%) Desktop Team Leader
3 8 (8.79%) Project Manager
3 8 (8.79%) Support Team Leader
3 8 (8.79%) Team Leader
4 7 (7.69%) Business Analyst
4 7 (7.69%) Incident Manager
4 7 (7.69%) Major Incident Manager
4 7 (7.69%) Operations Analyst
5 6 (6.59%) Architect
5 6 (6.59%) ITSM Analyst
6 5 (5.49%) Service Analyst
7 4 (4.40%) Administrator
7 4 (4.40%) Developer
7 4 (4.40%) Technical Architect
8 3 (3.30%) Service Desk Analyst
8 3 (3.30%) Test Analyst
Libraries, Frameworks & Software Standards
1 21 (23.08%) Web Services
2 2 (2.20%) .NET
2 2 (2.20%) REST
2 2 (2.20%) SOAP
2 2 (2.20%) XML
3 1 (1.10%) AngularJS
3 1 (1.10%) JSON
3 1 (1.10%) LINQ
3 1 (1.10%) Twitter Bootstrap
3 1 (1.10%) XSLT
Miscellaneous
1 21 (23.08%) CMDB
2 14 (15.38%) Data Centre
3 10 (10.99%) Driving Licence
4 9 (9.89%) Analytical Skills
5 3 (3.30%) Self-Motivation
5 3 (3.30%) Virtual Team
6 2 (2.20%) Blackberry
6 2 (2.20%) Enterprise Storage
6 2 (2.20%) iPhone
6 2 (2.20%) Management Information System
6 2 (2.20%) NHS
6 2 (2.20%) Video Conferencing
7 1 (1.10%) Raspberry Pi
7 1 (1.10%) Social Media
Operating Systems
1 20 (21.98%) Windows
2 9 (9.89%) Linux
2 9 (9.89%) Windows Server
3 6 (6.59%) Red Hat Enterprise Linux
4 5 (5.49%) Windows Server 2003
5 2 (2.20%) Android
Processes & Methodologies
1 68 (74.73%) ITIL
2 46 (50.55%) ITSM
3 38 (41.76%) Agile Software Development
3 38 (41.76%) Service Management
4 35 (38.46%) Data Protection
5 29 (31.87%) ITIL V3
6 27 (29.67%) Scrum
7 25 (27.47%) Change Management
8 22 (24.18%) Incident Management
8 22 (24.18%) Root Cause Analysis
9 21 (23.08%) Operations Management
10 19 (20.88%) Stakeholder Management
11 17 (18.68%) Presales
12 15 (16.48%) Business Continuity
13 14 (15.38%) Problem-Solving
13 14 (15.38%) Project Management
14 13 (14.29%) Customer Requirements
14 13 (14.29%) Problem Management
15 12 (13.19%) Collaborative Working
15 12 (13.19%) Service Delivery
Programming Languages
1 8 (8.79%) Bash Shell
2 7 (7.69%) Python
3 6 (6.59%) PowerShell
4 2 (2.20%) C#
4 2 (2.20%) JavaScript
4 2 (2.20%) VB.NET
5 1 (1.10%) C
5 1 (1.10%) PHP
5 1 (1.10%) Ruby
5 1 (1.10%) SQL
5 1 (1.10%) T-SQL
5 1 (1.10%) VBScript
Qualifications
1 19 (20.88%) ITIL Certification
2 8 (8.79%) MCSA
2 8 (8.79%) Microsoft Certification
3 7 (7.69%) IIBA
4 5 (5.49%) Degree
4 5 (5.49%) MCP
5 4 (4.40%) HNC
5 4 (4.40%) ISEB
5 4 (4.40%) MCSE
5 4 (4.40%) VMware Certified Professional (VCP)
6 3 (3.30%) ISTQB
6 3 (3.30%) Security Cleared
7 2 (2.20%) SC Cleared
8 1 (1.10%) RHCE
8 1 (1.10%) RHCSA
Quality Assurance & Compliance
1 35 (38.46%) GDPR
2 18 (19.78%) SLA
System Software
1 8 (8.79%) VMware Infrastructure
2 7 (7.69%) Active Directory
3 5 (5.49%) VMware ESXi
3 5 (5.49%) vSphere
3 5 (5.49%) XenApp
4 3 (3.30%) Hyper-V
5 2 (2.20%) Virtual Servers
6 1 (1.10%) Microsoft Virtual Server
Systems Management
1 11 (12.09%) NetBackup
2 4 (4.40%) Backup Exec
2 4 (4.40%) SCCM
2 4 (4.40%) WSUS
3 3 (3.30%) Microsoft Data Protection Manager
4 1 (1.10%) Nagios
4 1 (1.10%) SCOM
4 1 (1.10%) SmoothWall
Vendors
1 19 (20.88%) Microsoft
2 8 (8.79%) NetApp
2 8 (8.79%) VMware
3 7 (7.69%) Citrix
3 7 (7.69%) Red Hat
4 6 (6.59%) Cisco
5 4 (4.40%) Cadence
5 4 (4.40%) Ivanti
5 4 (4.40%) Remedy
6 2 (2.20%) Dell
6 2 (2.20%) EqualLogic
6 2 (2.20%) HP
6 2 (2.20%) IBM
6 2 (2.20%) Sony
7 1 (1.10%) EMC
7 1 (1.10%) JD Edwards
7 1 (1.10%) McAfee
7 1 (1.10%) Oracle
7 1 (1.10%) SolarWinds
7 1 (1.10%) Symantec