Period
to 16 July 2018

The table below provides summary statistics for permanent job vacancies advertised in the West Midlands with a requirement for knowledge and experience of ServiceNow products and/or services. Included is a benchmarking guide to the salaries offered in vacancies that have cited ServiceNow over the 6 months to 16 July 2018 with a comparison to the same period in the previous 2 years.

The figures below represent the IT labour market in general and are not representative of salaries within ServiceNow.

ServiceNow
England > West Midlands
6 months to
16 Jul 2018
Same period 2017 Same period 2016
Rank 163 242 200
Rank change year-on-year +79 -42 +107
Permanent jobs citing ServiceNow 154 85 160
As % of all permanent IT jobs advertised in the West Midlands 1.62% 0.85% 1.29%
As % of the Vendors category 3.45% 1.96% 2.82%
Number of salaries quoted 53 41 88
West Midlands median annual salary £36,000 £42,500 £50,000
Median salary % change year-on-year -15.29% -15.00% +11.11%
10th Percentile £24,500 £26,750 £30,000
90th Percentile £44,750 £55,000 £66,625
England median annual salary £47,500 £51,852 £50,000
% change year-on-year -8.39% +3.70% +11.11%

ServiceNow is in the Vendor Products and Services category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for knowledge or experience of vendor products and services advertised in the West Midlands.

All Vendors
West Midlands
Permanent vacancies with a requirement for knowledge or experience of vendor products and services 4,460 4,337 5,683
As % of all permanent IT jobs advertised in the West Midlands 47.01% 43.24% 45.80%
Number of salaries quoted 3,256 3,400 4,251
West Midlands median annual salary £42,500 £40,000 £40,000
Median salary % change year-on-year +6.25% - -
10th Percentile £23,625 £25,000 £22,750
90th Percentile £65,000 £60,000 £63,500
England median annual salary £49,000 £47,500 £46,000
% change year-on-year +3.16% +3.26% +2.22%

ServiceNow
Job Vacancy Trend in the West Midlands

Job postings citing ServiceNow as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for ServiceNow in the West Midlands

ServiceNow
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ServiceNow in the West Midlands.

Salary trend for ServiceNow in the West Midlands

ServiceNow
Salary Histogram in the West Midlands

The salary distribution of IT jobs citing ServiceNow in the West Midlands over the 6 months to 16 July 2018.

Salary histogram for ServiceNow in the West Midlands

ServiceNow
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ServiceNow within the West Midlands region over the 6 months to 16 July 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +33 103 £32,500 -28.57% 3
Coventry +27 33 £36,000 -10.00% 3
Solihull +16 6 £37,500 +44.23%
Warwickshire +15 4 £40,000 +56.86%
Wolverhampton - 4 - -
Dudley - 3 £26,000 -
ServiceNow
England

For the 6 months to 16 July 2018, IT jobs citing ServiceNow also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the West Midlands region with a requirement for ServiceNow.

1 104 (67.53%) ITIL
2 53 (34.42%) Service Management
3 52 (33.77%) ITIL V3
4 47 (30.52%) Windows
5 44 (28.57%) ITSM
5 44 (28.57%) Agile Software Development
6 41 (26.62%) SLA
7 37 (24.03%) SharePoint
8 32 (20.78%) Continuous Improvement
9 30 (19.48%) Service Delivery
10 29 (18.83%) Web Services
10 29 (18.83%) Analytics
11 27 (17.53%) Presales
11 27 (17.53%) ITIL Certification
12 26 (16.88%) Incident Management
12 26 (16.88%) Collaborative Working
13 25 (16.23%) NetBackup
14 24 (15.58%) Microsoft
14 24 (15.58%) Analytical Skills
15 21 (13.64%) Stakeholder Management
15 21 (13.64%) Scrum
16 20 (12.99%) Change Management
16 20 (12.99%) Security Cleared
17 19 (12.34%) CMDB
18 18 (11.69%) Data Protection
18 18 (11.69%) GDPR
19 17 (11.04%) REST
19 17 (11.04%) SOAP
20 16 (10.39%) SOA
20 16 (10.39%) Configuration Management

ServiceNow
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 37 (24.03%) SharePoint
2 13 (8.44%) Apache
3 4 (2.60%) BizTalk Server
3 4 (2.60%) Oracle SOA Suite
4 2 (1.30%) IBM Notes
5 1 (0.65%) IIS
5 1 (0.65%) MS Exchange
5 1 (0.65%) OpenStack
5 1 (0.65%) Tomcat
Applications
1 12 (7.79%) Microsoft Office
2 11 (7.14%) Microsoft Excel
3 9 (5.84%) Microsoft PowerPoint
3 9 (5.84%) Microsoft Project
3 9 (5.84%) MS Visio
4 5 (3.25%) ProjectWise
Business Applications
1 6 (3.90%) Remedy ITSM
2 4 (2.60%) Dynamics AX
2 4 (2.60%) Dynamics CRM
Cloud Services
1 12 (7.79%) Boomi
1 12 (7.79%) SaaS
2 10 (6.49%) PaaS
3 9 (5.84%) Microsoft Azure
4 6 (3.90%) Amazon AWS
5 4 (2.60%) GitHub
6 1 (0.65%) Office 365
6 1 (0.65%) OpenShift
Communications & Networking
1 6 (3.90%) LAN
1 6 (3.90%) WAN
2 4 (2.60%) Firewall
3 2 (1.30%) Internet
3 2 (1.30%) Intranet
3 2 (1.30%) TCP/IP
4 1 (0.65%) SAN
4 1 (0.65%) VSAN
Database & Business Intelligence
1 7 (4.55%) SQL Server
1 7 (4.55%) SQL Server 2008
2 5 (3.25%) GIS
3 4 (2.60%) Big Data
3 4 (2.60%) DTS
3 4 (2.60%) EDMS
3 4 (2.60%) MySQL
3 4 (2.60%) SQL Server Integration Services
4 3 (1.95%) Oracle Database
4 3 (1.95%) SQL Server 2016
Development Applications
1 4 (2.60%) Team Foundation Server
1 4 (2.60%) Visual Studio
2 1 (0.65%) Atlassian Bamboo
2 1 (0.65%) Git (software)
General
1 15 (9.74%) Finance
2 10 (6.49%) Marketing
3 3 (1.95%) Retail
4 1 (0.65%) Advertising
4 1 (0.65%) Local Government
Job Titles
1 29 (18.83%) Analyst
2 26 (16.88%) Desktop Support
3 25 (16.23%) Desktop Support Team Leader
3 25 (16.23%) Desktop Team Leader
3 25 (16.23%) Support Team Leader
3 25 (16.23%) Team Leader
4 12 (7.79%) Incident Manager
4 12 (7.79%) Integration Specialist
4 12 (7.79%) Major Incident Manager
5 10 (6.49%) Head of Product Management
5 10 (6.49%) Support Analyst
6 8 (5.19%) Business Analyst
7 7 (4.55%) Architect
7 7 (4.55%) Change Manager
8 6 (3.90%) Head of Presales
8 6 (3.90%) Head of Sales
9 5 (3.25%) Developer
9 5 (3.25%) Project Manager
9 5 (3.25%) ServiceNow Developer
9 5 (3.25%) Test Analyst
Libraries, Frameworks & Software Standards
1 29 (18.83%) Web Services
2 17 (11.04%) REST
2 17 (11.04%) SOAP
3 16 (10.39%) JSON
4 13 (8.44%) AngularJS
5 12 (7.79%) EJB
5 12 (7.79%) J2EE
5 12 (7.79%) JMS
5 12 (7.79%) Servlets
6 4 (2.60%) .NET
6 4 (2.60%) LINQ
6 4 (2.60%) RESTful
6 4 (2.60%) XML
6 4 (2.60%) XSLT
7 1 (0.65%) COM
7 1 (0.65%) Middleware
7 1 (0.65%) Twitter Bootstrap
Miscellaneous
1 24 (15.58%) Analytical Skills
2 19 (12.34%) CMDB
3 14 (9.09%) Data Centre
4 10 (6.49%) Social Media
5 8 (5.19%) Self-Motivation
6 6 (3.90%) Driving Licence
6 6 (3.90%) Management Information System
7 3 (1.95%) Virtual Team
8 2 (1.30%) User Experience
9 1 (0.65%) Hybrid Cloud
9 1 (0.65%) Public Cloud
9 1 (0.65%) Video Conferencing
Operating Systems
1 47 (30.52%) Windows
2 8 (5.19%) Windows Server
3 6 (3.90%) Linux
4 4 (2.60%) Unix
5 3 (1.95%) Red Hat Enterprise Linux
5 3 (1.95%) Windows Server 2003
6 2 (1.30%) Windows 10
6 2 (1.30%) Windows 7
7 1 (0.65%) Windows 8
Processes & Methodologies
1 104 (67.53%) ITIL
2 53 (34.42%) Service Management
3 52 (33.77%) ITIL V3
4 44 (28.57%) Agile Software Development
4 44 (28.57%) ITSM
5 32 (20.78%) Continuous Improvement
6 30 (19.48%) Service Delivery
7 29 (18.83%) Analytics
8 27 (17.53%) Presales
9 26 (16.88%) Collaborative Working
9 26 (16.88%) Incident Management
10 21 (13.64%) Scrum
10 21 (13.64%) Stakeholder Management
11 20 (12.99%) Change Management
12 18 (11.69%) Data Protection
13 16 (10.39%) Coaching
13 16 (10.39%) Configuration Management
13 16 (10.39%) SOA
14 15 (9.74%) Problem Management
14 15 (9.74%) Release Management
Programming Languages
1 13 (8.44%) Java
2 7 (4.55%) PowerShell
2 7 (4.55%) T-SQL
3 5 (3.25%) Bash Shell
3 5 (3.25%) Python
4 4 (2.60%) C#
4 4 (2.60%) VB.NET
5 3 (1.95%) SQL
6 2 (1.30%) Ruby
7 1 (0.65%) Shell Script
Qualifications
1 27 (17.53%) ITIL Certification
2 20 (12.99%) Security Cleared
3 13 (8.44%) Degree
4 8 (5.19%) IIBA
4 8 (5.19%) SC Cleared
5 6 (3.90%) ISEB
5 6 (3.90%) ISTQB
6 3 (1.95%) HNC
6 3 (1.95%) MCP
6 3 (1.95%) MCSA
6 3 (1.95%) Microsoft Certification
6 3 (1.95%) VMware Certified Professional (VCP)
7 2 (1.30%) RHCE
7 2 (1.30%) RHCSA
Quality Assurance & Compliance
1 41 (26.62%) SLA
2 18 (11.69%) GDPR
3 2 (1.30%) Data Quality
3 2 (1.30%) PMO
4 1 (0.65%) ISO/IEC 20000
4 1 (0.65%) QA
System Software
1 5 (3.25%) Docker
2 4 (2.60%) VMware Infrastructure
2 4 (2.60%) vSphere
3 3 (1.95%) VMware ESXi
3 3 (1.95%) XenApp
4 1 (0.65%) Active Directory
4 1 (0.65%) VMware NSX
Systems Management
1 25 (16.23%) NetBackup
2 6 (3.90%) SCCM
3 5 (3.25%) Cisco IPCC
4 4 (2.60%) Nagios
5 2 (1.30%) SCOM
5 2 (1.30%) SmoothWall
6 1 (0.65%) Kubernetes
6 1 (0.65%) Microsoft Intune
6 1 (0.65%) Tivoli
6 1 (0.65%) vRealize
Vendors
1 24 (15.58%) Microsoft
2 12 (7.79%) MuleSoft
3 11 (7.14%) Oracle
4 6 (3.90%) Red Hat
4 6 (3.90%) Remedy
5 5 (3.25%) Autodesk
5 5 (3.25%) Cisco
5 5 (3.25%) IBM
6 4 (2.60%) Google
6 4 (2.60%) NetApp
6 4 (2.60%) Salesforce.com
6 4 (2.60%) SAP
6 4 (2.60%) VMware
7 3 (1.95%) BMC
7 3 (1.95%) Citrix
7 3 (1.95%) SolarWinds
8 2 (1.30%) Lotus
8 2 (1.30%) McAfee
9 1 (0.65%) Adobe
9 1 (0.65%) Capita