Period
to 18 September 2018

The table below provides summary statistics for permanent job vacancies advertised in the West Midlands with a requirement for knowledge and experience of ServiceNow products and/or services. Included is a benchmarking guide to the salaries offered in vacancies that have cited ServiceNow over the 6 months to 18 September 2018 with a comparison to the same period in the previous 2 years.

The figures below represent the IT labour market in general and are not representative of salaries within ServiceNow.

ServiceNow
England > West Midlands
6 months to
18 Sep 2018
Same period 2017 Same period 2016
Rank 164 227 213
Rank change year-on-year +63 -14 +95
Permanent jobs citing ServiceNow 141 96 137
As % of all permanent IT jobs advertised in the West Midlands 1.60% 0.96% 1.16%
As % of the Vendors category 3.51% 2.21% 2.52%
Number of salaries quoted 46 49 79
West Midlands median annual salary £36,000 £42,500 £50,000
Median salary % change year-on-year -15.29% -15.00% +5.26%
10th Percentile £24,000 £31,000 £32,850
90th Percentile £48,750 £61,400 £68,750
England median annual salary £47,500 £52,500 £50,000
% change year-on-year -9.52% +5.00% +11.11%

ServiceNow is in the Vendor Products and Services category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for knowledge or experience of vendor products and services advertised in the West Midlands.

All Vendors
West Midlands
Permanent vacancies with a requirement for knowledge or experience of vendor products and services 4,020 4,347 5,435
As % of all permanent IT jobs advertised in the West Midlands 45.64% 43.59% 45.94%
Number of salaries quoted 2,959 3,408 3,993
West Midlands median annual salary £42,000 £40,000 £40,000
Median salary % change year-on-year +5.00% - -
10th Percentile £23,500 £25,000 £22,750
90th Percentile £65,000 £61,075 £62,500
England median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

ServiceNow
Job Vacancy Trend in the West Midlands

Job postings citing ServiceNow as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for ServiceNow in the West Midlands

ServiceNow
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ServiceNow in the West Midlands.

Salary trend for ServiceNow in the West Midlands

ServiceNow
Salary Histogram in the West Midlands

The salary distribution of IT jobs citing ServiceNow in the West Midlands over the 6 months to 18 September 2018.

Salary histogram for ServiceNow in the West Midlands

ServiceNow
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ServiceNow within the West Midlands region over the 6 months to 18 September 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +9 90 £42,500 - 9
Coventry +32 33 £36,000 -10.00%
Dudley - 5 £26,000 - 1
Wolverhampton - 4 - -
Warwickshire - 4 £40,000 - 2
Solihull - 2 £60,000 -
Halesowen - 1 £70,000 - 1
ServiceNow
England

For the 6 months to 18 September 2018, IT jobs citing ServiceNow also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the West Midlands region with a requirement for ServiceNow.

1 116 (82.27%) ITIL
2 60 (42.55%) ITIL V3
3 53 (37.59%) ITSM
4 50 (35.46%) Service Management
5 47 (33.33%) Agile Software Development
6 43 (30.50%) Windows
7 42 (29.79%) SharePoint
7 42 (29.79%) SLA
8 33 (23.40%) Incident Management
8 33 (23.40%) Scrum
8 33 (23.40%) ITIL Certification
9 30 (21.28%) Data Protection
9 30 (21.28%) GDPR
9 30 (21.28%) Collaborative Working
10 28 (19.86%) Presales
11 27 (19.15%) Analytics
11 27 (19.15%) NetBackup
12 26 (18.44%) Stakeholder Management
12 26 (18.44%) Continuous Improvement
13 25 (17.73%) CMDB
13 25 (17.73%) Web Services
14 22 (15.60%) Microsoft
14 22 (15.60%) Service Delivery
14 22 (15.60%) Change Management
15 19 (13.48%) Finance
15 19 (13.48%) Coaching
15 19 (13.48%) Customer Requirements
16 18 (12.77%) Problem Management
17 17 (12.06%) Business Continuity
18 16 (11.35%) User Acceptance Testing

ServiceNow
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 42 (29.79%) SharePoint
2 6 (4.26%) Apache
3 3 (2.13%) BizTalk Server
3 3 (2.13%) Oracle SOA Suite
4 1 (0.71%) IBM Notes
4 1 (0.71%) MS Exchange
Applications
1 14 (9.93%) Microsoft Office
2 13 (9.22%) Microsoft Excel
3 12 (8.51%) Microsoft PowerPoint
3 12 (8.51%) MS Visio
4 9 (6.38%) Microsoft Project
5 2 (1.42%) ProjectWise
Business Applications
1 2 (1.42%) Remedy ITSM
Cloud Services
1 6 (4.26%) Boomi
2 5 (3.55%) SaaS
3 3 (2.13%) Microsoft Azure
3 3 (2.13%) PaaS
4 1 (0.71%) Amazon AWS
4 1 (0.71%) GitHub
4 1 (0.71%) Office 365
Communications & Networking
1 7 (4.96%) LAN
1 7 (4.96%) WAN
2 5 (3.55%) Firewall
3 2 (1.42%) TCP/IP
4 1 (0.71%) Internet
4 1 (0.71%) SAN
Database & Business Intelligence
1 5 (3.55%) SQL Server
1 5 (3.55%) SQL Server 2008
2 3 (2.13%) DTS
2 3 (2.13%) MySQL
2 3 (2.13%) SQL Server Integration Services
3 2 (1.42%) EDMS
3 2 (1.42%) Oracle Database
3 2 (1.42%) SQL Server 2016
4 1 (0.71%) GIS
Development Applications
1 3 (2.13%) Team Foundation Server
1 3 (2.13%) Visual Studio
General
1 19 (13.48%) Finance
2 3 (2.13%) Marketing
2 3 (2.13%) Retail
3 2 (1.42%) Manufacturing
4 1 (0.71%) Advertising
Job Titles
1 38 (26.95%) Analyst
2 27 (19.15%) Desktop Support
2 27 (19.15%) Desktop Support Team Leader
2 27 (19.15%) Desktop Team Leader
2 27 (19.15%) Support Team Leader
2 27 (19.15%) Team Leader
3 16 (11.35%) Support Analyst
4 14 (9.93%) Incident Manager
4 14 (9.93%) Major Incident Manager
5 12 (8.51%) Business Analyst
6 10 (7.09%) Architect
7 9 (6.38%) Project Manager
8 6 (4.26%) Change Manager
8 6 (4.26%) Integration Specialist
8 6 (4.26%) ITSM Analyst
9 5 (3.55%) Developer
9 5 (3.55%) Operations Analyst
9 5 (3.55%) Test Analyst
10 4 (2.84%) Consultant
10 4 (2.84%) Operations Manager
Libraries, Frameworks & Software Standards
1 25 (17.73%) Web Services
2 10 (7.09%) REST
2 10 (7.09%) SOAP
3 9 (6.38%) JSON
4 7 (4.96%) AngularJS
5 6 (4.26%) EJB
5 6 (4.26%) J2EE
5 6 (4.26%) JMS
5 6 (4.26%) Servlets
6 4 (2.84%) XML
7 3 (2.13%) .NET
7 3 (2.13%) LINQ
7 3 (2.13%) XSLT
8 1 (0.71%) COM
8 1 (0.71%) Twitter Bootstrap
Miscellaneous
1 25 (17.73%) CMDB
2 15 (10.64%) Data Centre
3 14 (9.93%) Analytical Skills
4 9 (6.38%) Driving Licence
4 9 (6.38%) Self-Motivation
5 6 (4.26%) Management Information System
6 5 (3.55%) Virtual Team
7 3 (2.13%) Social Media
8 1 (0.71%) Raspberry Pi
Operating Systems
1 43 (30.50%) Windows
2 7 (4.96%) Linux
3 6 (4.26%) Windows Server
4 5 (3.55%) Red Hat Enterprise Linux
4 5 (3.55%) Windows Server 2003
5 2 (1.42%) Unix
6 1 (0.71%) Windows 7
Processes & Methodologies
1 116 (82.27%) ITIL
2 60 (42.55%) ITIL V3
3 53 (37.59%) ITSM
4 50 (35.46%) Service Management
5 47 (33.33%) Agile Software Development
6 33 (23.40%) Incident Management
6 33 (23.40%) Scrum
7 30 (21.28%) Collaborative Working
7 30 (21.28%) Data Protection
8 28 (19.86%) Presales
9 27 (19.15%) Analytics
10 26 (18.44%) Continuous Improvement
10 26 (18.44%) Stakeholder Management
11 22 (15.60%) Change Management
11 22 (15.60%) Service Delivery
12 19 (13.48%) Coaching
12 19 (13.48%) Customer Requirements
13 18 (12.77%) Problem Management
14 17 (12.06%) Business Continuity
15 16 (11.35%) User Acceptance Testing
Programming Languages
1 8 (5.67%) Bash Shell
1 8 (5.67%) PowerShell
1 8 (5.67%) Python
2 6 (4.26%) Java
3 5 (3.55%) T-SQL
4 3 (2.13%) C#
4 3 (2.13%) VB.NET
5 2 (1.42%) Ruby
5 2 (1.42%) SQL
6 1 (0.71%) C
6 1 (0.71%) JavaScript
Qualifications
1 33 (23.40%) ITIL Certification
2 13 (9.22%) Security Cleared
3 12 (8.51%) IIBA
4 8 (5.67%) Degree
5 7 (4.96%) SC Cleared
6 6 (4.26%) ISEB
6 6 (4.26%) ISTQB
7 5 (3.55%) HNC
7 5 (3.55%) MCP
7 5 (3.55%) MCSA
7 5 (3.55%) Microsoft Certification
7 5 (3.55%) VMware Certified Professional (VCP)
8 2 (1.42%) RHCE
8 2 (1.42%) RHCSA
Quality Assurance & Compliance
1 42 (29.79%) SLA
2 30 (21.28%) GDPR
3 1 (0.71%) Data Quality
3 1 (0.71%) PMO
3 1 (0.71%) QA
System Software
1 5 (3.55%) VMware ESXi
1 5 (3.55%) VMware Infrastructure
1 5 (3.55%) vSphere
1 5 (3.55%) XenApp
2 1 (0.71%) Active Directory
Systems Management
1 27 (19.15%) NetBackup
2 4 (2.84%) Cisco IPCC
2 4 (2.84%) SCCM
3 3 (2.13%) Nagios
4 2 (1.42%) SmoothWall
5 1 (0.71%) SCOM
Vendors
1 22 (15.60%) Microsoft
2 7 (4.96%) Cisco
2 7 (4.96%) Red Hat
3 6 (4.26%) MuleSoft
3 6 (4.26%) NetApp
4 5 (3.55%) Citrix
4 5 (3.55%) Oracle
4 5 (3.55%) VMware
5 3 (2.13%) Cadence
5 3 (2.13%) SolarWinds
6 2 (1.42%) BMC
6 2 (1.42%) McAfee
6 2 (1.42%) Remedy
7 1 (0.71%) Autodesk
7 1 (0.71%) Capita
7 1 (0.71%) IBM
7 1 (0.71%) JD Edwards
7 1 (0.71%) Lotus