Period
to 19 November 2017

The median annual salary for a Desktop Support Analyst was £21,000 in advertised job vacancies in the West Midlands during the 6 months to 19 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Desktop Support Analyst
England > West Midlands
6 months to
19 Nov 2017
Same period 2016 Same period 2015
Rank 308 334 309
Rank change year-on-year +26 -25 +3
Permanent jobs requiring a Desktop Support Analyst 17 8 12
As % of all permanent IT jobs advertised in the West Midlands 0.17% 0.070% 0.11%
As % of the Job Titles category 0.18% 0.073% 0.11%
Number of salaries quoted 11 9 8
West Midlands median annual salary £21,000 £27,500 £24,500
Median salary % change year-on-year -23.64% +12.24% -2.00%
10th Percentile £19,125 £25,250 £21,600
90th Percentile £26,000 £30,000 £33,250
England median annual salary £28,000 £27,500 £29,500
% change year-on-year +1.82% -6.78% +5.36%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the West Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
West Midlands
Permanent vacancies in the West Midlands with a recognized job title 9662 11010 10558
% of permanent IT jobs with a recognized job title 96.39% 96.17% 96.58%
Number of salaries quoted 7945 8725 8776
West Midlands median annual salary £40,000 £40,000 £40,000
10th Percentile £23,750 £23,500 £24,000
90th Percentile £63,750 £62,500 £62,500
England median annual salary £50,000 £47,500 £46,000
% change year-on-year +5.26% +3.26% +2.22%

Desktop Support Analyst
Job Vacancy Trend in the West Midlands

Job postings that featured Desktop Support Analyst in the job title as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for Desktop Support Analyst in the West Midlands

Desktop Support Analyst
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Desktop Support Analyst in the West Midlands.

Salary trend for Desktop Support Analyst in the West Midlands

Desktop Support Analyst
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Desktop Support Analyst within the West Midlands region over the 6 months to 19 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +26 7 £25,000 -20.63%
Solihull - 5 £21,000 -
Coventry +11 3 £19,250 -14.44%
Walsall - 1 £25,000 -
Wednesbury - 1 £25,000 -
Desktop Support Analyst
England

Desktop Support Analyst Skill Set
Top 30 Co-occurring IT Skills in the West Midlands

For the 6 months to 19 November 2017, Desktop Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Midlands region featuring Desktop Support Analyst in the job title.

1 15 (88.24%) Windows
2 12 (70.59%) Microsoft
3 11 (64.71%) Citrix
3 11 (64.71%) ITIL
4 10 (58.82%) Microsoft Office
5 9 (52.94%) Windows Server
6 8 (47.06%) Office 365
6 8 (47.06%) Active Directory
7 7 (41.18%) Windows 7
7 7 (41.18%) Windows 10
8 6 (35.29%) Microsoft Certification
8 6 (35.29%) MCSE
9 5 (29.41%) MS Exchange
9 5 (29.41%) NetApp
9 5 (29.41%) Dell
9 5 (29.41%) Firewall
9 5 (29.41%) Management Information System
9 5 (29.41%) VMware
9 5 (29.41%) Microsoft Azure
9 5 (29.41%) EqualLogic
9 5 (29.41%) Enterprise Storage
9 5 (29.41%) Process Improvement
9 5 (29.41%) Hyper-V
9 5 (29.41%) VMware Infrastructure
9 5 (29.41%) Problem Management
9 5 (29.41%) SCCM
10 4 (23.53%) Windows Server 2008
11 3 (17.65%) PowerShell
11 3 (17.65%) Video Conferencing
11 3 (17.65%) MCDST

Desktop Support Analyst Skill Set
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (29.41%) MS Exchange
Applications
1 10 (58.82%) Microsoft Office
Cloud Services
1 8 (47.06%) Office 365
2 5 (29.41%) Microsoft Azure
Communications & Networking
1 5 (29.41%) Firewall
2 1 (5.88%) LAN
2 1 (5.88%) WAN
Development Applications
1 3 (17.65%) InstallShield
1 3 (17.65%) MSI
General
1 1 (5.88%) Finance
Miscellaneous
1 5 (29.41%) Enterprise Storage
1 5 (29.41%) Management Information System
2 3 (17.65%) Smartphone
2 3 (17.65%) Video Conferencing
3 1 (5.88%) User Experience
Operating Systems
1 15 (88.24%) Windows
2 9 (52.94%) Windows Server
3 7 (41.18%) Windows 10
3 7 (41.18%) Windows 7
4 4 (23.53%) Windows Server 2008
5 3 (17.65%) Windows Server 2012
6 1 (5.88%) Windows Server 2003
Processes & Methodologies
1 11 (64.71%) ITIL
2 5 (29.41%) Problem Management
2 5 (29.41%) Process Improvement
3 3 (17.65%) Application Packaging
3 3 (17.65%) Configuration Management
3 3 (17.65%) Personalization
4 2 (11.76%) Cybersecurity
4 2 (11.76%) Data Protection
Programming Languages
1 3 (17.65%) PowerShell
1 3 (17.65%) VBScript
Qualifications
1 6 (35.29%) MCSE
1 6 (35.29%) Microsoft Certification
2 3 (17.65%) Degree
2 3 (17.65%) MCDST
2 3 (17.65%) MCP
System Software
1 8 (47.06%) Active Directory
2 5 (29.41%) Hyper-V
2 5 (29.41%) VMware Infrastructure
3 3 (17.65%) Microsoft App-V
Systems Management
1 5 (29.41%) SCCM
Vendors
1 12 (70.59%) Microsoft
2 11 (64.71%) Citrix
3 5 (29.41%) Dell
3 5 (29.41%) EqualLogic
3 5 (29.41%) NetApp
3 5 (29.41%) VMware
4 3 (17.65%) AppSense
5 1 (5.88%) Capita