Period
to 21 January 2018

The following table provides summary statistics for permanent job vacancies advertised in the West Midlands with a requirement for Incident Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Incident Management over the 6 months to 21 January 2018 with a comparison to the same period in the previous 2 years.

Incident Management
England > West Midlands
6 months to
21 Jan 2018
Same period 2017 Same period 2016
Rank 148 151 173
Rank change year-on-year +3 +22 -75
Permanent jobs citing Incident Management 187 189 152
As % of all permanent IT jobs advertised in the West Midlands 1.93% 1.81% 1.46%
As % of the Processes & Methodologies category 2.18% 2.02% 1.66%
Number of salaries quoted 130 126 129
West Midlands median annual salary £40,000 £36,250 £37,500
Median salary % change year-on-year +10.34% -3.33% -11.76%
10th Percentile £23,850 £20,500 £20,500
90th Percentile £57,625 £57,500 £62,500
England median annual salary £47,500 £44,000 £43,000
% change year-on-year +7.95% +2.33% +1.18%

Incident Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the West Midlands with a requirement for process or methodology skills.

All Process and Methodology Skills
West Midlands
Permanent vacancies with a requirement for process or methodology skills 8,567 9,370 9,149
As % of all permanent IT jobs advertised in the West Midlands 88.41% 89.88% 87.63%
Number of salaries quoted 6,742 7,330 7,617
West Midlands median annual salary £41,000 £41,500 £41,500
Median salary % change year-on-year -1.20% - +3.75%
10th Percentile £25,000 £25,750 £25,000
90th Percentile £67,425 £63,750 £63,750
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +5.56%

Incident Management
Job Vacancy Trend in the West Midlands

Job postings citing Incident Management as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for Incident Management in the West Midlands

Incident Management
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Incident Management in the West Midlands.

Salary trend for Incident Management in the West Midlands

Incident Management
Salary Histogram in the West Midlands

The salary distribution of IT jobs citing Incident Management in the West Midlands over the 6 months to 21 January 2018.

Salary histogram for Incident Management in the West Midlands

Incident Management
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Incident Management within the West Midlands region over the 6 months to 21 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -12 84 £43,500 -3.33% 1
Coventry +20 30 £34,000 +51.11% 2
Warwickshire +10 21 £43,000 +36.51% 4
Solihull -1 17 £47,500 +60.68% 3
Shropshire +4 13 £32,500 - 4
Staffordshire +16 10 £38,250 +70.00% 1
Wolverhampton - 5 £32,500 - 1
Worcestershire +7 3 £36,000 -34.55%
Herefordshire +8 1 £25,000 -13.79%
Dudley +8 1 £32,500 +85.71%
Walsall - 1 £32,500 -
Incident Management
England

For the 6 months to 21 January 2018, IT jobs citing Incident Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Midlands region with a requirement for Incident Management.

1 108 (57.75%) ITIL
2 56 (29.95%) Service Management
3 43 (22.99%) Service Delivery
3 43 (22.99%) Problem Management
4 42 (22.46%) Microsoft
5 40 (21.39%) Windows
6 37 (19.79%) SLA
7 29 (15.51%) Change Management
7 29 (15.51%) SIEM
8 28 (14.97%) Active Directory
9 27 (14.44%) SQL
10 25 (13.37%) Management Information System
10 25 (13.37%) Finance
10 25 (13.37%) Stakeholder Management
11 24 (12.83%) Cisco
12 23 (12.30%) Information Security
12 23 (12.30%) Trend Analysis
13 22 (11.76%) VMware
13 22 (11.76%) Network Security
13 22 (11.76%) Firewall
14 21 (11.23%) ServiceNow
15 20 (10.70%) ITIL V3
15 20 (10.70%) Security Cleared
16 19 (10.16%) CISSP
17 18 (9.63%) Process Improvement
18 17 (9.09%) Microsoft Azure
18 17 (9.09%) Analytical Skills
18 17 (9.09%) ITSM
18 17 (9.09%) SC Cleared
19 16 (8.56%) Statistics

Incident Management
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (6.95%) Skype for Business
2 12 (6.42%) MS Exchange
3 10 (5.35%) IIS
4 8 (4.28%) SharePoint
5 4 (2.14%) SAS
6 2 (1.07%) Confluence
7 1 (0.53%) Apache
7 1 (0.53%) Exchange Server 2003
7 1 (0.53%) Exchange Server 2007
7 1 (0.53%) Exchange Server 2010
7 1 (0.53%) Exchange Server 2013
7 1 (0.53%) JBoss
7 1 (0.53%) Tomcat
7 1 (0.53%) WebLogic
Applications
1 14 (7.49%) Microsoft Office
2 5 (2.67%) Microsoft Excel
Business Applications
1 7 (3.74%) assyst
2 6 (3.21%) Remedy ITSM
3 4 (2.14%) Cognos Business Intelligence
4 2 (1.07%) Exstream
5 1 (0.53%) Oracle Applications
Cloud Services
1 17 (9.09%) Microsoft Azure
2 5 (2.67%) Office 365
3 3 (1.60%) Amazon AWS
4 1 (0.53%) SaaS
Communications & Networking
1 22 (11.76%) Firewall
1 22 (11.76%) Network Security
2 15 (8.02%) LAN
2 15 (8.02%) TCP/IP
2 15 (8.02%) WAN
3 9 (4.81%) DHCP
3 9 (4.81%) DNS
4 8 (4.28%) BGP
4 8 (4.28%) Cisco ASA
4 8 (4.28%) Ethernet
4 8 (4.28%) FWSM
4 8 (4.28%) MPLS
4 8 (4.28%) OSPF
4 8 (4.28%) SNMP
4 8 (4.28%) SSL
4 8 (4.28%) VLAN
4 8 (4.28%) VPN
4 8 (4.28%) Wireshark
4 8 (4.28%) WLAN
5 6 (3.21%) PuTTY
Database & Business Intelligence
1 4 (2.14%) Data Warehouse
1 4 (2.14%) Microsoft Analysis Services
1 4 (2.14%) SQL Server
1 4 (2.14%) SQL Server 2005
1 4 (2.14%) SQL Server 2008
1 4 (2.14%) SQL Server 2012
1 4 (2.14%) SQL Server 2014
1 4 (2.14%) SQL Server 2016
1 4 (2.14%) SQL Server Analysis Services
1 4 (2.14%) SQL Server Integration Services
1 4 (2.14%) SQL Server Reporting Services
2 2 (1.07%) Oracle BI EE
Development Applications
1 4 (2.14%) JIRA
1 4 (2.14%) SQL Server Management Studio (SSMS)
2 2 (1.07%) ClearQuest
2 2 (1.07%) Team Foundation Server
2 2 (1.07%) TestDirector
2 2 (1.07%) Visual Studio Team System
General
1 25 (13.37%) Finance
2 8 (4.28%) Retail
3 4 (2.14%) Legal
3 4 (2.14%) Manufacturing
4 3 (1.60%) Telecoms
5 2 (1.07%) Banking
5 2 (1.07%) Law
6 1 (0.53%) Advertising
6 1 (0.53%) Back Office
Job Titles
1 36 (19.25%) Analyst
2 20 (10.70%) Architect
3 17 (9.09%) Incident Manager
4 15 (8.02%) Service Analyst
5 14 (7.49%) IT Manager
5 14 (7.49%) Security Engineer
5 14 (7.49%) Support Engineer
6 13 (6.95%) Service Manager
7 12 (6.42%) Technical Architect
8 11 (5.88%) Service Desk Team Leader
8 11 (5.88%) Team Leader
9 10 (5.35%) Infrastructure Manager
9 10 (5.35%) Technical Leader
10 9 (4.81%) Applications Support
10 9 (4.81%) Technical Manager
11 8 (4.28%) Security Architect
11 8 (4.28%) Security Solutions Architect
11 8 (4.28%) Service Desk Analyst
11 8 (4.28%) Solutions Architect
12 7 (3.74%) Security Analyst
Libraries, Frameworks & Software Standards
1 15 (8.02%) .NET
2 3 (1.60%) Middleware
3 2 (1.07%) ASP.NET
3 2 (1.07%) CSS
3 2 (1.07%) Flash
3 2 (1.07%) HTML
3 2 (1.07%) J2EE
3 2 (1.07%) J2ME
3 2 (1.07%) JSP
3 2 (1.07%) XML
4 1 (0.53%) Java EE
Miscellaneous
1 25 (13.37%) Management Information System
2 17 (9.09%) Analytical Skills
3 14 (7.49%) Data Centre
4 10 (5.35%) Enterprise Software
5 9 (4.81%) CMDB
6 8 (4.28%) Cyberthreat
6 8 (4.28%) Distributed Denial-of-Service
7 7 (3.74%) Cyberattack
8 5 (2.67%) SCADA
9 4 (2.14%) Enterprise Storage
9 4 (2.14%) Greenfield Project
9 4 (2.14%) Security Operations Centre
10 3 (1.60%) Freedom of Information
11 2 (1.07%) Client/Server
11 2 (1.07%) Taxonomies
12 1 (0.53%) Blackberry
12 1 (0.53%) Computer Science
12 1 (0.53%) Data Protection Act
12 1 (0.53%) Virtual Team
Operating Systems
1 40 (21.39%) Windows
2 15 (8.02%) Windows Server
3 10 (5.35%) Linux
4 8 (4.28%) Unix
5 5 (2.67%) Windows Server 2008
6 4 (2.14%) Windows Server 2012
7 2 (1.07%) Kali Linux
8 1 (0.53%) Android
8 1 (0.53%) Apple iOS
8 1 (0.53%) Windows 10
8 1 (0.53%) Windows 7
8 1 (0.53%) Windows Mobile
8 1 (0.53%) Windows Server 2003
8 1 (0.53%) Windows XP
Processes & Methodologies
1 108 (57.75%) ITIL
2 56 (29.95%) Service Management
3 43 (22.99%) Problem Management
3 43 (22.99%) Service Delivery
4 29 (15.51%) Change Management
4 29 (15.51%) SIEM
5 25 (13.37%) Stakeholder Management
6 23 (12.30%) Information Security
6 23 (12.30%) Trend Analysis
7 20 (10.70%) ITIL V3
8 18 (9.63%) Process Improvement
9 17 (9.09%) ITSM
10 16 (8.56%) Statistics
11 15 (8.02%) Service Design
12 14 (7.49%) Customer Requirements
12 14 (7.49%) IT Strategy
12 14 (7.49%) Security Operations
13 13 (6.95%) Performance Management
14 12 (6.42%) Release Management
14 12 (6.42%) Technical Architecture
Programming Languages
1 27 (14.44%) SQL
2 15 (8.02%) C#
3 12 (6.42%) JavaScript
4 6 (3.21%) C
4 6 (3.21%) Java
5 3 (1.60%) C++
5 3 (1.60%) Lingo
5 3 (1.60%) PHP
5 3 (1.60%) PowerShell
6 2 (1.07%) Delphi
6 2 (1.07%) PL/SQL
7 1 (0.53%) Perl
7 1 (0.53%) Shell Script
7 1 (0.53%) T-SQL
7 1 (0.53%) VB
Qualifications
1 20 (10.70%) Security Cleared
2 19 (10.16%) CISSP
3 17 (9.09%) SC Cleared
4 14 (7.49%) Cisco Certification
5 11 (5.88%) Degree
6 10 (5.35%) CCNP
6 10 (5.35%) IISP
7 8 (4.28%) CCDP
7 8 (4.28%) CCSE
7 8 (4.28%) DV Cleared
7 8 (4.28%) ISSAP
7 8 (4.28%) ITIL Foundation Certificate
7 8 (4.28%) JNCIP
8 7 (3.74%) CEH
9 6 (3.21%) CCNA
9 6 (3.21%) ITIL Certification
10 5 (2.67%) CISM
10 5 (2.67%) GIAC
11 4 (2.14%) GCIH
12 3 (1.60%) GSEC
Quality Assurance & Compliance
1 37 (19.79%) SLA
2 6 (3.21%) ISO/IEC 27001
3 5 (2.67%) GDPR
3 5 (2.67%) GPG13
4 4 (2.14%) COBIT
4 4 (2.14%) Cyber Essentials
5 3 (1.60%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
6 1 (0.53%) ISO/IEC 20000
6 1 (0.53%) PCI DSS
6 1 (0.53%) PMO
System Software
1 28 (14.97%) Active Directory
2 16 (8.56%) VMware Infrastructure
3 10 (5.35%) VMware Workstation
4 6 (3.21%) Hyper-V
5 4 (2.14%) Snort
5 4 (2.14%) Virtual Machines
6 3 (1.60%) XenDesktop
7 2 (1.07%) Microsoft App-V
7 2 (1.07%) XenApp
Systems Management
1 11 (5.88%) QRadar
2 8 (4.28%) SCCM
3 7 (3.74%) Host Intrusion Detection System
4 5 (2.67%) Network Intrusion Detection System
5 2 (1.07%) Backup Exec
5 2 (1.07%) Cisco IPCC
5 2 (1.07%) HP Quality Center
5 2 (1.07%) MAILsweeper
5 2 (1.07%) Nessus
5 2 (1.07%) NetBackup
5 2 (1.07%) Netcool
6 1 (0.53%) RSA Archer
6 1 (0.53%) SCOM
6 1 (0.53%) Systems Management Server (SMS)
Vendors
1 42 (22.46%) Microsoft
2 24 (12.83%) Cisco
3 22 (11.76%) VMware
4 21 (11.23%) ServiceNow
5 16 (8.56%) NetApp
6 15 (8.02%) IBM
7 12 (6.42%) Cadence
8 11 (5.88%) Splunk
9 10 (5.35%) 3PAR
9 10 (5.35%) EMC
9 10 (5.35%) Remedy
9 10 (5.35%) Sun
10 8 (4.28%) CheckPoint
10 8 (4.28%) Citrix
10 8 (4.28%) Forcepoint
10 8 (4.28%) Fortinet
10 8 (4.28%) Juniper
10 8 (4.28%) LogRhythm
10 8 (4.28%) Tufin
11 7 (3.74%) Oracle