Period
to 22 July 2018

The following table provides summary statistics for permanent job vacancies advertised in the West Midlands with a requirement for Incident Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Incident Management over the 6 months to 22 July 2018 with a comparison to the same period in the previous 2 years.

Incident Management
England > West Midlands
6 months to
22 Jul 2018
Same period 2017 Same period 2016
Rank 164 171 119
Rank change year-on-year +7 -52 +10
Permanent jobs citing Incident Management 148 170 297
As % of all permanent IT jobs advertised in the West Midlands 1.59% 1.68% 2.40%
As % of the Processes & Methodologies category 1.78% 1.85% 2.68%
Number of salaries quoted 96 123 187
West Midlands median annual salary £45,000 £40,000 £37,500
Median salary % change year-on-year +12.50% +6.67% -1.32%
10th Percentile £25,750 £25,550 £24,000
90th Percentile £68,750 £85,000 £75,000
England median annual salary £45,000 £45,000 £43,000
% change year-on-year - +4.65% +1.18%

Incident Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the West Midlands with a requirement for process or methodology skills.

All Process and Methodology Skills
West Midlands
Permanent vacancies with a requirement for process or methodology skills 8,333 9,178 11,068
As % of all permanent IT jobs advertised in the West Midlands 89.73% 90.58% 89.47%
Number of salaries quoted 6,411 7,603 8,718
West Midlands median annual salary £42,500 £40,000 £40,500
Median salary % change year-on-year +6.25% -1.23% +1.25%
10th Percentile £26,000 £25,900 £24,250
90th Percentile £66,250 £61,250 £65,489
England median annual salary £50,000 £50,000 £50,000

Incident Management
Job Vacancy Trend in the West Midlands

Job postings citing Incident Management as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for Incident Management in the West Midlands

Incident Management
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Incident Management in the West Midlands.

Salary trend for Incident Management in the West Midlands

Incident Management
Salary Histogram in the West Midlands

The salary distribution of IT jobs citing Incident Management in the West Midlands over the 6 months to 22 July 2018.

Salary histogram for Incident Management in the West Midlands

Incident Management
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Incident Management within the West Midlands region over the 6 months to 22 July 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +12 78 £40,000 - 10
Coventry +2 17 £45,000 -30.77% 2
Dudley - 14 £26,000 - 1
Solihull +21 12 £47,500 +82.69% 2
Worcestershire +16 6 £27,500 -35.29% 2
Warwickshire -18 5 £45,000 +20.00% 1
Staffordshire +1 4 £35,000 -6.04%
Wolverhampton - 4 - - 1
Walsall -1 1 £32,500 -
Incident Management
England

For the 6 months to 22 July 2018, IT jobs citing Incident Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the West Midlands region with a requirement for Incident Management.

1 70 (47.30%) ITIL
2 45 (30.41%) LAN
3 44 (29.73%) WAN
3 44 (29.73%) Cisco
4 34 (22.97%) Microsoft
5 33 (22.30%) Problem Management
6 32 (21.62%) Cisco Certification
6 32 (21.62%) Service Management
6 32 (21.62%) ITIL V3
6 32 (21.62%) Data Centre
7 31 (20.95%) VMware
8 29 (19.59%) Windows
8 29 (19.59%) SIEM
9 27 (18.24%) ServiceNow
9 27 (18.24%) VPN
10 26 (17.57%) Microsoft Certification
10 26 (17.57%) VMware Infrastructure
11 25 (16.89%) Network Security
11 25 (16.89%) Fortinet
11 25 (16.89%) CISSP
12 24 (16.22%) CCNP
12 24 (16.22%) Load Balancing
12 24 (16.22%) Malware Detection/Protection
13 23 (15.54%) Distributed Denial-of-Service
13 23 (15.54%) Cyberthreat
13 23 (15.54%) Presales
13 23 (15.54%) Software Optimisation
13 23 (15.54%) Vulnerability Management
13 23 (15.54%) Tufin
13 23 (15.54%) Information Security

Incident Management
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 16 (10.81%) MS Exchange
2 15 (10.14%) IIS
3 4 (2.70%) OpenEdge
3 4 (2.70%) SharePoint
4 2 (1.35%) CMS
5 1 (0.68%) Exchange Server 2010
5 1 (0.68%) Exchange Server 2013
5 1 (0.68%) Skype for Business
Applications
1 8 (5.41%) Microsoft Office
2 3 (2.03%) MS Visio
3 1 (0.68%) Microsoft Excel
3 1 (0.68%) Spreadsheet
Business Applications
1 6 (4.05%) assyst
1 6 (4.05%) Sentinel
2 2 (1.35%) Remedy ITSM
3 1 (0.68%) SAP ERP
Cloud Services
1 14 (9.46%) Microsoft Azure
2 3 (2.03%) Office 365
3 2 (1.35%) SaaS
Communications & Networking
1 45 (30.41%) LAN
2 44 (29.73%) WAN
3 27 (18.24%) VPN
4 25 (16.89%) Network Security
5 23 (15.54%) WLAN
6 21 (14.19%) Firewall
7 19 (12.84%) MPLS
8 18 (12.16%) DHCP
8 18 (12.16%) DNS
8 18 (12.16%) TCP/IP
9 15 (10.14%) BGP
9 15 (10.14%) Cisco ASA
9 15 (10.14%) Cisco Firepower
9 15 (10.14%) Ethernet
9 15 (10.14%) FWSM
9 15 (10.14%) OSPF
9 15 (10.14%) SNMP
9 15 (10.14%) SSL
9 15 (10.14%) VLAN
9 15 (10.14%) Wireshark
Database & Business Intelligence
1 5 (3.38%) SQL Server
2 3 (2.03%) NoSQL
3 2 (1.35%) Relational Database
3 2 (1.35%) SQL Server Reporting Services
4 1 (0.68%) Data Mining
Development Applications
1 2 (1.35%) SQL Server Management Studio (SSMS)
1 2 (1.35%) Team Foundation Server
1 2 (1.35%) Visual Studio
General
1 11 (7.43%) Finance
2 4 (2.70%) Retail
3 2 (1.35%) Banking
3 2 (1.35%) Telecoms
4 1 (0.68%) Aerospace
4 1 (0.68%) Automotive
4 1 (0.68%) Back Office
4 1 (0.68%) Billing
4 1 (0.68%) Games
4 1 (0.68%) Marketing
4 1 (0.68%) Multimedia
Job Titles
1 25 (16.89%) Analyst
2 23 (15.54%) Architect
2 23 (15.54%) Security Architect
2 23 (15.54%) Security Solutions Architect
2 23 (15.54%) Solutions Architect
3 19 (12.84%) Support Engineer
4 15 (10.14%) Incident Manager
5 13 (8.78%) Major Incident Manager
6 12 (8.11%) Applications Support
6 12 (8.11%) IT Support
7 9 (6.08%) Infrastructure Engineer
8 8 (5.41%) 3rd Line Engineer
8 8 (5.41%) Information Architect
8 8 (5.41%) Information Security Architect
8 8 (5.41%) IT Manager
8 8 (5.41%) Senior Support Engineer
8 8 (5.41%) Support Analyst
9 7 (4.73%) Applications Engineer
9 7 (4.73%) Applications Support Engineer
9 7 (4.73%) Security Manager
Libraries, Frameworks & Software Standards
1 15 (10.14%) .NET
2 3 (2.03%) HTML
3 2 (1.35%) Ajax
3 2 (1.35%) ASP.NET
3 2 (1.35%) CSS
3 2 (1.35%) Entity Framework
3 2 (1.35%) jQuery
3 2 (1.35%) KnockoutJS
3 2 (1.35%) RabbitMQ
3 2 (1.35%) Razor View Engine
3 2 (1.35%) SOAP
3 2 (1.35%) WCF
3 2 (1.35%) Web Services
3 2 (1.35%) XML
4 1 (0.68%) React
Miscellaneous
1 32 (21.62%) Data Centre
2 23 (15.54%) Cyberthreat
2 23 (15.54%) Distributed Denial-of-Service
3 22 (14.86%) Management Information System
4 17 (11.49%) Analytical Skills
5 12 (8.11%) Enterprise Software
6 7 (4.73%) Freedom of Information
7 6 (4.05%) CESG
7 6 (4.05%) CMDB
7 6 (4.05%) Self-Motivation
7 6 (4.05%) Video Conferencing
7 6 (4.05%) Virtual Team
8 5 (3.38%) Data Protection Act
9 2 (1.35%) Driving Licence
9 2 (1.35%) Fintech
10 1 (0.68%) AS400
10 1 (0.68%) Digital Media
10 1 (0.68%) Greenfield Project
10 1 (0.68%) iSeries
10 1 (0.68%) Smartphone
Operating Systems
1 29 (19.59%) Windows
2 20 (13.51%) Linux
3 15 (10.14%) Windows Server
4 14 (9.46%) Red Hat Enterprise Linux
5 6 (4.05%) Windows 7
6 4 (2.70%) Windows Server 2003
7 2 (1.35%) Android
7 2 (1.35%) Unix
7 2 (1.35%) Windows 10
8 1 (0.68%) Windows Server 2008
Processes & Methodologies
1 70 (47.30%) ITIL
2 33 (22.30%) Problem Management
3 32 (21.62%) ITIL V3
3 32 (21.62%) Service Management
4 29 (19.59%) SIEM
5 24 (16.22%) Load Balancing
5 24 (16.22%) Malware Detection/Protection
6 23 (15.54%) Information Security
6 23 (15.54%) Presales
6 23 (15.54%) Software Optimisation
6 23 (15.54%) Vulnerability Management
7 22 (14.86%) ITSM
8 21 (14.19%) Change Management
9 20 (13.51%) Problem-Solving
10 18 (12.16%) Service Delivery
11 16 (10.81%) Continuous Improvement
11 16 (10.81%) Network Design
11 16 (10.81%) Stakeholder Management
12 15 (10.14%) Configuration Management
12 15 (10.14%) E-Commerce
Programming Languages
1 15 (10.14%) C#
2 14 (9.46%) JavaScript
3 10 (6.76%) SQL
4 7 (4.73%) PowerShell
5 6 (4.05%) Bash Shell
5 6 (4.05%) Python
6 3 (2.03%) T-SQL
6 3 (2.03%) VB
6 3 (2.03%) VBScript
7 2 (1.35%) Ruby
Qualifications
1 32 (21.62%) Cisco Certification
2 26 (17.57%) Microsoft Certification
3 25 (16.89%) CISSP
4 24 (16.22%) CCNP
5 23 (15.54%) CCDP
5 23 (15.54%) ITIL Certification
6 17 (11.49%) MCP
6 17 (11.49%) MCSA
7 15 (10.14%) CCSE
7 15 (10.14%) IISP
7 15 (10.14%) ISSAP
7 15 (10.14%) JNCIP
7 15 (10.14%) MCSE
8 10 (6.76%) CISM
9 9 (6.08%) Degree
10 8 (5.41%) CCNA
10 8 (5.41%) CISA
10 8 (5.41%) SC Cleared
10 8 (5.41%) Security Cleared
11 6 (4.05%) HNC
Quality Assurance & Compliance
1 15 (10.14%) ISO/IEC 27001
1 15 (10.14%) PCI DSS
1 15 (10.14%) SLA
2 11 (7.43%) Cyber Essentials
3 10 (6.76%) GDPR
4 7 (4.73%) ISO/IEC 20000
5 6 (4.05%) Cyber Essentials PLUS
5 6 (4.05%) QA
6 1 (0.68%) COBIT
6 1 (0.68%) COSO
6 1 (0.68%) HMG Security Policy Framework
6 1 (0.68%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
System Software
1 26 (17.57%) VMware Infrastructure
2 10 (6.76%) Active Directory
3 5 (3.38%) Virtual Machines
3 5 (3.38%) vSphere
3 5 (3.38%) XenApp
4 4 (2.70%) VMware ESXi
5 2 (1.35%) Hyper-V
6 1 (0.68%) VMware Server
Systems Management
1 15 (10.14%) QRadar
2 3 (2.03%) Microsoft Intune
2 3 (2.03%) SCVMM
3 2 (1.35%) Nagios
3 2 (1.35%) SCCM
3 2 (1.35%) SmoothWall
4 1 (0.68%) HP ALM
Vendors
1 44 (29.73%) Cisco
2 34 (22.97%) Microsoft
3 31 (20.95%) VMware
4 27 (18.24%) ServiceNow
5 25 (16.89%) Fortinet
6 23 (15.54%) CheckPoint
6 23 (15.54%) Forcepoint
6 23 (15.54%) Juniper
6 23 (15.54%) Tufin
7 19 (12.84%) Citrix
8 16 (10.81%) IBM
8 16 (10.81%) Red Hat
9 15 (10.14%) LogRhythm
9 15 (10.14%) Splunk
10 14 (9.46%) NetApp
11 5 (3.38%) SAP
12 4 (2.70%) Capita
13 3 (2.03%) MobileIron
13 3 (2.03%) Remedy
14 2 (1.35%) Kaseya