Period
to 19 April 2018

The following table provides summary statistics for permanent job vacancies advertised in the West Midlands with a requirement for Incident Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Incident Management over the 6 months to 19 April 2018 with a comparison to the same period in the previous 2 years.

Incident Management
England > West Midlands
6 months to
19 Apr 2018
Same period 2017 Same period 2016
Rank 181 177 158
Rank change year-on-year -4 -19 -30
Permanent jobs citing Incident Management 142 143 205
As % of all permanent IT jobs advertised in the West Midlands 1.46% 1.45% 1.79%
As % of the Processes & Methodologies category 1.63% 1.60% 2.01%
Number of salaries quoted 94 96 153
West Midlands median annual salary £45,000 £43,750 £37,500
Median salary % change year-on-year +2.86% +16.67% -4.46%
10th Percentile £25,500 £20,250 £20,500
90th Percentile £62,500 £77,500 £70,000
England median annual salary £47,500 £44,750 £45,000
% change year-on-year +6.15% -0.56% +8.43%

Incident Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the West Midlands with a requirement for process or methodology skills.

All Process and Methodology Skills
West Midlands
Permanent vacancies with a requirement for process or methodology skills 8,692 8,935 10,224
As % of all permanent IT jobs advertised in the West Midlands 89.22% 90.70% 89.25%
Number of salaries quoted 6,702 7,188 8,282
West Midlands median annual salary £42,500 £41,000 £42,500
Median salary % change year-on-year +3.66% -3.53% +6.25%
10th Percentile £25,750 £25,750 £25,000
90th Percentile £67,500 £62,500 £65,000
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +2.15%

Incident Management
Job Vacancy Trend in the West Midlands

Job postings citing Incident Management as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for Incident Management in the West Midlands

Incident Management
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Incident Management in the West Midlands.

Salary trend for Incident Management in the West Midlands

Incident Management
Salary Histogram in the West Midlands

The salary distribution of IT jobs citing Incident Management in the West Midlands over the 6 months to 19 April 2018.

Salary histogram for Incident Management in the West Midlands

Incident Management
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Incident Management within the West Midlands region over the 6 months to 19 April 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -7 72 £50,000 +8.11% 3
Solihull +24 23 £47,500 +72.34%
Coventry -8 14 £26,000 +8.33% 1
Staffordshire +14 8 £44,000 -2.22% 2
Warwickshire -18 8 £44,000 +21.80% 1
Worcestershire +24 6 £27,500 -35.29%
Wolverhampton - 4 £32,500 -
Shropshire +8 1 £32,500 -27.78% 5
Dudley -5 1 £32,500 +85.71%
Walsall - 1 £32,500 - 1
Incident Management
England

For the 6 months to 19 April 2018, IT jobs citing Incident Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the West Midlands region with a requirement for Incident Management.

1 83 (58.45%) ITIL
2 51 (35.92%) Microsoft
3 32 (22.54%) Service Management
4 31 (21.83%) CISSP
5 29 (20.42%) SIEM
6 28 (19.72%) Cisco
7 27 (19.01%) IBM
7 27 (19.01%) Problem Management
8 26 (18.31%) ITIL V3
9 25 (17.61%) Network Security
10 24 (16.90%) C#
10 24 (16.90%) .NET
10 24 (16.90%) Data Centre
11 23 (16.20%) QRadar
11 23 (16.20%) Vulnerability Management
11 23 (16.20%) Windows
11 23 (16.20%) VPN
11 23 (16.20%) DNS
11 23 (16.20%) LAN
11 23 (16.20%) DHCP
12 22 (15.49%) WAN
12 22 (15.49%) Cisco Certification
12 22 (15.49%) CCNP
12 22 (15.49%) TCP/IP
12 22 (15.49%) IIS
12 22 (15.49%) Information Security
12 22 (15.49%) Microsoft Azure
12 22 (15.49%) IISP
13 21 (14.79%) Malware Detection/Protection
13 21 (14.79%) Network Design

Incident Management
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 22 (15.49%) IIS
2 12 (8.45%) MS Exchange
3 11 (7.75%) Skype for Business
4 3 (2.11%) SharePoint
5 2 (1.41%) Exchange Server 2010
5 2 (1.41%) Exchange Server 2013
Applications
1 11 (7.75%) Microsoft Office
2 5 (3.52%) Microsoft Excel
3 3 (2.11%) MS Visio
Business Applications
1 5 (3.52%) Remedy ITSM
2 3 (2.11%) assyst
3 1 (0.70%) Oracle Applications
Cloud Services
1 22 (15.49%) Microsoft Azure
2 2 (1.41%) Office 365
3 1 (0.70%) Amazon AWS
3 1 (0.70%) SaaS
Communications & Networking
1 25 (17.61%) Network Security
2 23 (16.20%) DHCP
2 23 (16.20%) DNS
2 23 (16.20%) LAN
2 23 (16.20%) VPN
3 22 (15.49%) TCP/IP
3 22 (15.49%) WAN
4 20 (14.08%) BGP
4 20 (14.08%) Cisco ASA
4 20 (14.08%) Ethernet
4 20 (14.08%) FWSM
4 20 (14.08%) MPLS
4 20 (14.08%) OSPF
4 20 (14.08%) SNMP
4 20 (14.08%) SSL
4 20 (14.08%) VLAN
4 20 (14.08%) Wireshark
4 20 (14.08%) WLAN
5 11 (7.75%) Firewall
6 6 (4.23%) Wireless
Database & Business Intelligence
1 1 (0.70%) Data Mining
1 1 (0.70%) SQL Server
1 1 (0.70%) SQL Server Reporting Services
Development Applications
1 1 (0.70%) SQL Server Management Studio (SSMS)
1 1 (0.70%) Team Foundation Server
1 1 (0.70%) Visual Studio
General
1 12 (8.45%) Finance
2 4 (2.82%) Retail
3 3 (2.11%) Legal
4 2 (1.41%) Back Office
4 2 (1.41%) Law
4 2 (1.41%) Telecoms
5 1 (0.70%) Advertising
5 1 (0.70%) Aerospace
5 1 (0.70%) Automotive
5 1 (0.70%) Games
5 1 (0.70%) Marketing
5 1 (0.70%) Multimedia
Job Titles
1 29 (20.42%) Support Engineer
2 23 (16.20%) Architect
3 21 (14.79%) Analyst
4 20 (14.08%) Security Architect
4 20 (14.08%) Security Solutions Architect
4 20 (14.08%) Solutions Architect
5 19 (13.38%) Applications Support
6 13 (9.15%) Applications Engineer
6 13 (9.15%) Applications Support Engineer
6 13 (9.15%) Senior Support Engineer
7 12 (8.45%) Service Analyst
8 10 (7.04%) Senior Applications Engineer
8 10 (7.04%) Senior Applications Support
9 8 (5.63%) Incident Manager
9 8 (5.63%) Service Desk Analyst
10 7 (4.93%) Service Desk Team Leader
10 7 (4.93%) Service Manager
10 7 (4.93%) Team Leader
11 6 (4.23%) Security Manager
11 6 (4.23%) Technical Leader
Libraries, Frameworks & Software Standards
1 24 (16.90%) .NET
2 3 (2.11%) Middleware
3 1 (0.70%) Ajax
3 1 (0.70%) ASP.NET
3 1 (0.70%) CSS
3 1 (0.70%) Entity Framework
3 1 (0.70%) HTML
3 1 (0.70%) jQuery
3 1 (0.70%) KnockoutJS
3 1 (0.70%) Razor View Engine
3 1 (0.70%) SOAP
3 1 (0.70%) WCF
3 1 (0.70%) Web Services
3 1 (0.70%) XML
Miscellaneous
1 24 (16.90%) Data Centre
2 20 (14.08%) Cyberthreat
2 20 (14.08%) Distributed Denial-of-Service
2 20 (14.08%) Enterprise Software
3 19 (13.38%) Management Information System
4 8 (5.63%) CMDB
5 7 (4.93%) Analytical Skills
5 7 (4.93%) Cyberattack
5 7 (4.93%) Self-Motivation
6 4 (2.82%) Freedom of Information
7 3 (2.11%) Data Protection Act
8 2 (1.41%) Client/Server
8 2 (1.41%) Driving Licence
8 2 (1.41%) Taxonomies
9 1 (0.70%) AS400
9 1 (0.70%) Computer Science
9 1 (0.70%) Digital Media
9 1 (0.70%) iSeries
9 1 (0.70%) Smartphone
9 1 (0.70%) Virtual Team
Operating Systems
1 23 (16.20%) Windows
2 9 (6.34%) Linux
3 6 (4.23%) Unix
4 5 (3.52%) Windows Server
5 3 (2.11%) Windows 7
6 2 (1.41%) Android
6 2 (1.41%) Kali Linux
6 2 (1.41%) Windows 10
Processes & Methodologies
1 83 (58.45%) ITIL
2 32 (22.54%) Service Management
3 29 (20.42%) SIEM
4 27 (19.01%) Problem Management
5 26 (18.31%) ITIL V3
6 23 (16.20%) Vulnerability Management
7 22 (15.49%) Information Security
8 21 (14.79%) Malware Detection/Protection
8 21 (14.79%) Network Design
9 20 (14.08%) E-Commerce
9 20 (14.08%) Load Balancing
9 20 (14.08%) Presales
9 20 (14.08%) Software Optimisation
10 19 (13.38%) Service Delivery
10 19 (13.38%) Software Engineering
11 13 (9.15%) Change Management
12 12 (8.45%) ITSM
13 10 (7.04%) Disaster Recovery
13 10 (7.04%) Problem-Solving
13 10 (7.04%) Trend Analysis
Programming Languages
1 24 (16.90%) C#
2 21 (14.79%) JavaScript
3 17 (11.97%) SQL
4 6 (4.23%) PowerShell
5 3 (2.11%) C
5 3 (2.11%) C++
5 3 (2.11%) Java
5 3 (2.11%) Lingo
5 3 (2.11%) PHP
5 3 (2.11%) T-SQL
5 3 (2.11%) VB
5 3 (2.11%) VBScript
Qualifications
1 31 (21.83%) CISSP
2 22 (15.49%) CCNP
2 22 (15.49%) Cisco Certification
2 22 (15.49%) IISP
3 20 (14.08%) CCDP
3 20 (14.08%) CCSE
3 20 (14.08%) ISSAP
3 20 (14.08%) JNCIP
4 11 (7.75%) Microsoft Certification
5 10 (7.04%) Security Cleared
6 8 (5.63%) CISM
6 8 (5.63%) SC Cleared
7 5 (3.52%) Degree
7 5 (3.52%) ITIL Certification
8 3 (2.11%) MCP
8 3 (2.11%) MCSE
9 2 (1.41%) MCITP
9 2 (1.41%) MCSA
9 2 (1.41%) MCTS
9 2 (1.41%) SCSE
Quality Assurance & Compliance
1 10 (7.04%) SLA
2 9 (6.34%) ISO/IEC 27001
3 6 (4.23%) GDPR
4 5 (3.52%) COBIT
4 5 (3.52%) GPG13
5 4 (2.82%) Cyber Essentials
5 4 (2.82%) PCI DSS
6 3 (2.11%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
7 1 (0.70%) COSO
7 1 (0.70%) HMG Security Policy Framework
7 1 (0.70%) PMO
System Software
1 12 (8.45%) Active Directory
2 10 (7.04%) VMware Infrastructure
3 6 (4.23%) VMware Workstation
4 5 (3.52%) Hyper-V
5 4 (2.82%) XenDesktop
6 3 (2.11%) Microsoft App-V
6 3 (2.11%) Virtual Machines
6 3 (2.11%) XenApp
Systems Management
1 23 (16.20%) QRadar
2 9 (6.34%) SCCM
3 3 (2.11%) Backup Exec
3 3 (2.11%) Microsoft Intune
3 3 (2.11%) NetBackup
3 3 (2.11%) SCVMM
4 2 (1.41%) Host Intrusion Detection System
4 2 (1.41%) MAILsweeper
4 2 (1.41%) Nessus
Vendors
1 51 (35.92%) Microsoft
2 28 (19.72%) Cisco
3 27 (19.01%) IBM
4 20 (14.08%) CheckPoint
4 20 (14.08%) Forcepoint
4 20 (14.08%) Fortinet
4 20 (14.08%) Juniper
4 20 (14.08%) LogRhythm
4 20 (14.08%) Splunk
4 20 (14.08%) Tufin
5 16 (11.27%) VMware
6 11 (7.75%) ServiceNow
7 10 (7.04%) Citrix
8 9 (6.34%) NetApp
9 6 (4.23%) 3PAR
9 6 (4.23%) EMC
10 5 (3.52%) Remedy
11 4 (2.82%) SAP
12 3 (2.11%) Cadence
12 3 (2.11%) HP