Period
to 11 December 2017

The following table provides summary statistics for permanent job vacancies advertised in the West Midlands with a requirement for Incident Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Incident Management over the 6 months to 11 December 2017 with a comparison to the same period in the previous 2 years.

Incident Management
England > West Midlands
6 months to
11 Dec 2017
Same period 2016 Same period 2015
Rank 133 116 176
Rank change year-on-year -17 +60 -72
Permanent jobs citing Incident Management 210 252 146
As % of all permanent IT jobs advertised in the West Midlands 2.09% 2.27% 1.37%
As % of the Processes & Methodologies category 2.34% 2.55% 1.57%
Number of salaries quoted 155 167 118
West Midlands median annual salary £36,500 £40,000 £35,750
Median salary % change year-on-year -8.75% +11.89% -21.43%
10th Percentile £24,000 £21,250 £19,500
90th Percentile £62,500 £73,500 £62,500
England median annual salary £45,000 £44,000 £43,000
% change year-on-year +2.27% +2.33% +1.18%

Incident Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the West Midlands with a requirement for process or methodology skills.

All Process and Methodology Skills
West Midlands
Permanent vacancies with a requirement for process or methodology skills 8968 9899 9305
As % of all permanent IT jobs advertised in the West Midlands 89.07% 89.20% 87.57%
Number of salaries quoted 7223 7742 7687
West Midlands median annual salary £40,000 £41,500 £40,000
Median salary % change year-on-year -3.61% +3.75% -
10th Percentile £25,000 £25,000 £25,000
90th Percentile £65,000 £63,750 £63,750
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +5.56%

Incident Management
Job Vacancy Trend in the West Midlands

Job postings citing Incident Management as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for Incident Management in the West Midlands

Incident Management
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Incident Management in the West Midlands.

Salary trend for Incident Management in the West Midlands

Incident Management
Salary Histogram in the West Midlands

The salary distribution of IT jobs citing Incident Management in the West Midlands over the 6 months to 11 December 2017.

Salary histogram for Incident Management in the West Midlands

Incident Management
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Incident Management within the West Midlands region over the 6 months to 11 December 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -29 92 £40,000 -11.11% 3
Coventry +29 35 £35,000 +55.56%
Warwickshire +18 27 £40,000 +66.67% 1
Shropshire -15 14 £30,250 -6.92% 4
Solihull -4 13 £47,500 +72.73%
Staffordshire +23 11 £32,500 +8.33%
Worcestershire - 9 £30,000 -
Wolverhampton - 5 £32,500 -
Dudley +10 1 £32,500 +20.37%
Walsall +2 1 £32,500 -18.75%
Herefordshire -1 1 £25,000 -13.79%
Incident Management
England

For the 6 months to 11 December 2017, IT jobs citing Incident Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Midlands region with a requirement for Incident Management.

1 116 (55.24%) ITIL
2 57 (27.14%) Service Management
3 55 (26.19%) Windows
3 55 (26.19%) Microsoft
4 52 (24.76%) Service Delivery
5 50 (23.81%) Problem Management
6 40 (19.05%) SLA
7 38 (18.10%) Change Management
8 35 (16.67%) Active Directory
9 34 (16.19%) Management Information System
10 33 (15.71%) VMware
11 31 (14.76%) Information Security
11 31 (14.76%) SQL
12 27 (12.86%) Firewall
12 27 (12.86%) Finance
12 27 (12.86%) VMware Infrastructure
13 26 (12.38%) Stakeholder Management
14 25 (11.90%) SIEM
15 24 (11.43%) Security Cleared
15 24 (11.43%) Network Security
15 24 (11.43%) Linux
16 22 (10.48%) Microsoft Office
17 21 (10.00%) Degree
17 21 (10.00%) Analytical Skills
17 21 (10.00%) Windows Server
18 20 (9.52%) Process Improvement
18 20 (9.52%) ITIL V3
18 20 (9.52%) SC Cleared
18 20 (9.52%) Cisco
18 20 (9.52%) Unix

Incident Management
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (6.19%) MS Exchange
2 10 (4.76%) Skype for Business
3 7 (3.33%) IIS
4 6 (2.86%) SharePoint
5 5 (2.38%) Exchange Server 2003
5 5 (2.38%) Exchange Server 2007
6 4 (1.90%) SAS
7 2 (0.95%) Apache
7 2 (0.95%) Confluence
7 2 (0.95%) JBoss
7 2 (0.95%) Tomcat
7 2 (0.95%) WebLogic
Applications
1 22 (10.48%) Microsoft Office
2 8 (3.81%) Microsoft Excel
3 1 (0.48%) Microsoft PowerPoint
3 1 (0.48%) Microsoft Project
3 1 (0.48%) MS Visio
Business Applications
1 9 (4.29%) assyst
2 6 (2.86%) Remedy ITSM
3 4 (1.90%) Cognos Business Intelligence
4 2 (0.95%) Exstream
5 1 (0.48%) Oracle Applications
5 1 (0.48%) Salesforce.com CRM
5 1 (0.48%) SAP Retail
5 1 (0.48%) Workfront
Cloud Services
1 16 (7.62%) Microsoft Azure
2 8 (3.81%) Amazon AWS
3 7 (3.33%) Office 365
4 5 (2.38%) Amazon EC2
5 2 (0.95%) Cloud Computing
6 1 (0.48%) SaaS
Communications & Networking
1 27 (12.86%) Firewall
2 24 (11.43%) Network Security
3 17 (8.10%) TCP/IP
4 15 (7.14%) LAN
4 15 (7.14%) WAN
5 8 (3.81%) Intrusion Detection
6 7 (3.33%) Internet
7 6 (2.86%) DHCP
7 6 (2.86%) DNS
7 6 (2.86%) PuTTY
7 6 (2.86%) VoIP
8 5 (2.38%) VPN
9 4 (1.90%) TETRA
10 3 (1.43%) Ethernet
10 3 (1.43%) Wi-Fi
11 2 (0.95%) BGP
11 2 (0.95%) MPLS
11 2 (0.95%) SNMP
11 2 (0.95%) SSL
11 2 (0.95%) WLAN
Database & Business Intelligence
1 7 (3.33%) SQL Server
1 7 (3.33%) SQL Server 2008
2 4 (1.90%) Data Warehouse
2 4 (1.90%) Microsoft Analysis Services
2 4 (1.90%) SQL Server 2005
2 4 (1.90%) SQL Server 2012
2 4 (1.90%) SQL Server 2014
2 4 (1.90%) SQL Server 2016
2 4 (1.90%) SQL Server Analysis Services
2 4 (1.90%) SQL Server Integration Services
2 4 (1.90%) SQL Server Reporting Services
3 2 (0.95%) Amazon RDS
3 2 (0.95%) Hadoop
3 2 (0.95%) InfluxDB
3 2 (0.95%) Looker
3 2 (0.95%) Oracle BI EE
4 1 (0.48%) Oracle Database
Development Applications
1 7 (3.33%) SQL Server Management Studio (SSMS)
2 4 (1.90%) JIRA
3 2 (0.95%) ClearQuest
3 2 (0.95%) Fiddler
3 2 (0.95%) Team Foundation Server
3 2 (0.95%) TestDirector
3 2 (0.95%) Visual Studio Team System
General
1 27 (12.86%) Finance
2 9 (4.29%) Retail
3 7 (3.33%) Telecoms
4 5 (2.38%) Manufacturing
5 4 (1.90%) Legal
6 3 (1.43%) Banking
7 1 (0.48%) Advertising
7 1 (0.48%) Aerospace
7 1 (0.48%) Back Office
7 1 (0.48%) Law
Job Titles
1 33 (15.71%) Analyst
2 18 (8.57%) Incident Manager
3 16 (7.62%) Security Engineer
4 14 (6.67%) Architect
5 13 (6.19%) IT Manager
5 13 (6.19%) Service Analyst
6 12 (5.71%) Technical Architect
7 11 (5.24%) Service Desk Team Leader
7 11 (5.24%) Team Leader
8 10 (4.76%) Infrastructure Manager
8 10 (4.76%) Service Manager
9 9 (4.29%) Network Engineer
9 9 (4.29%) Support Engineer
9 9 (4.29%) Technical Leader
9 9 (4.29%) Technical Manager
10 8 (3.81%) Network Security Engineer
10 8 (3.81%) Security Analyst
11 7 (3.33%) Infrastructure Engineer
11 7 (3.33%) Major Incident Manager
11 7 (3.33%) Service Desk Analyst
Libraries, Frameworks & Software Standards
1 9 (4.29%) .NET
2 5 (2.38%) COM
3 3 (1.43%) Middleware
4 2 (0.95%) ASP.NET
4 2 (0.95%) CSS
4 2 (0.95%) Elastic Stack
4 2 (0.95%) Flash
4 2 (0.95%) HTML
4 2 (0.95%) J2EE
4 2 (0.95%) J2ME
4 2 (0.95%) Java EE
4 2 (0.95%) JSP
4 2 (0.95%) Node.js
4 2 (0.95%) Web Services
4 2 (0.95%) XML
5 1 (0.48%) WebCenter
Miscellaneous
1 34 (16.19%) Management Information System
2 21 (10.00%) Analytical Skills
3 18 (8.57%) Data Centre
4 9 (4.29%) Cyber Attack
5 6 (2.86%) Enterprise Software
6 5 (2.38%) Blackberry
6 5 (2.38%) CMDB
6 5 (2.38%) Freedom of Information
6 5 (2.38%) SCADA
7 4 (1.90%) Driving Licence
7 4 (1.90%) Enterprise Storage
7 4 (1.90%) Greenfield Project
7 4 (1.90%) Security Operations Centre
8 2 (0.95%) Computer Science
8 2 (0.95%) Cyberthreat
8 2 (0.95%) Distributed Denial-of-Service
8 2 (0.95%) Hybrid Cloud
8 2 (0.95%) Smart Meter
8 2 (0.95%) Taxonomies
8 2 (0.95%) Virtual Team
Operating Systems
1 55 (26.19%) Windows
2 24 (11.43%) Linux
3 21 (10.00%) Windows Server
4 20 (9.52%) Unix
5 12 (5.71%) Windows Server 2008
6 5 (2.38%) Android
6 5 (2.38%) Apple iOS
6 5 (2.38%) Windows Mobile
6 5 (2.38%) Windows Server 2003
6 5 (2.38%) Windows XP
7 4 (1.90%) Windows Server 2012
8 3 (1.43%) Kali Linux
8 3 (1.43%) Windows 7
9 2 (0.95%) Ubuntu
10 1 (0.48%) Windows 10
Processes & Methodologies
1 116 (55.24%) ITIL
2 57 (27.14%) Service Management
3 52 (24.76%) Service Delivery
4 50 (23.81%) Problem Management
5 38 (18.10%) Change Management
6 31 (14.76%) Information Security
7 26 (12.38%) Stakeholder Management
8 25 (11.90%) SIEM
9 20 (9.52%) ITIL V3
9 20 (9.52%) Process Improvement
10 19 (9.05%) Trend Analysis
11 17 (8.10%) Proactive Monitoring
12 16 (7.62%) Cybersecurity
12 16 (7.62%) ITSM
12 16 (7.62%) Release Management
12 16 (7.62%) Statistics
13 15 (7.14%) Root Cause Analysis
13 15 (7.14%) Security Monitoring
13 15 (7.14%) Service Design
14 14 (6.67%) Security Operations
Programming Languages
1 31 (14.76%) SQL
2 13 (6.19%) Java
3 11 (5.24%) C#
4 8 (3.81%) JavaScript
4 8 (3.81%) PowerShell
5 6 (2.86%) C
6 4 (1.90%) Perl
6 4 (1.90%) PHP
7 3 (1.43%) C++
7 3 (1.43%) VB
8 2 (0.95%) Delphi
8 2 (0.95%) Lingo
8 2 (0.95%) PL/SQL
8 2 (0.95%) Python
8 2 (0.95%) Shell Script
9 1 (0.48%) Apex Code
9 1 (0.48%) Bash Shell
9 1 (0.48%) VBScript
Qualifications
1 24 (11.43%) Security Cleared
2 21 (10.00%) Degree
3 20 (9.52%) SC Cleared
4 19 (9.05%) CISSP
5 13 (6.19%) ITIL Certification
6 8 (3.81%) Cisco Certification
6 8 (3.81%) DV Cleared
6 8 (3.81%) ITIL Foundation Certificate
6 8 (3.81%) Master's Degree
7 7 (3.33%) CEH
7 7 (3.33%) CISM
8 6 (2.86%) CCNA
9 5 (2.38%) GIAC
9 5 (2.38%) MOS
10 4 (1.90%) CCNP
10 4 (1.90%) GCIH
10 4 (1.90%) IISP
11 3 (1.43%) GSEC
11 3 (1.43%) Microsoft Certification
12 2 (0.95%) CCSE
Quality Assurance & Compliance
1 40 (19.05%) SLA
2 9 (4.29%) ISO/IEC 27001
3 5 (2.38%) GPG13
4 4 (1.90%) Cyber Essentials
4 4 (1.90%) GDPR
5 3 (1.43%) COBIT
5 3 (1.43%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
6 2 (0.95%) ISO/IEC 20000
6 2 (0.95%) NIST 800
7 1 (0.48%) PCI DSS
7 1 (0.48%) PMO
System Software
1 35 (16.67%) Active Directory
2 27 (12.86%) VMware Infrastructure
3 10 (4.76%) VMware Workstation
4 7 (3.33%) Hyper-V
5 4 (1.90%) Snort
5 4 (1.90%) Virtual Machines
6 2 (0.95%) Docker
6 2 (0.95%) VMware ESXi
Systems Management
1 7 (3.33%) Host Intrusion Detection System
1 7 (3.33%) QRadar
2 6 (2.86%) SCCM
3 5 (2.38%) Network Intrusion Detection System
4 4 (1.90%) Nessus
5 2 (0.95%) Cisco IPCC
5 2 (0.95%) Consul
5 2 (0.95%) HP Fortify
5 2 (0.95%) HP Quality Center
5 2 (0.95%) Icinga
5 2 (0.95%) Nagios
5 2 (0.95%) Netcool
5 2 (0.95%) Puppet
6 1 (0.48%) Backup Exec
6 1 (0.48%) MAILsweeper
6 1 (0.48%) Microsoft Data Protection Manager
6 1 (0.48%) NetBackup
6 1 (0.48%) RSA Archer
6 1 (0.48%) SCOM
6 1 (0.48%) Systems Management Server (SMS)
Vendors
1 55 (26.19%) Microsoft
2 33 (15.71%) VMware
3 20 (9.52%) Cisco
4 18 (8.57%) ServiceNow
5 16 (7.62%) NetApp
6 12 (5.71%) Cadence
7 11 (5.24%) Remedy
8 10 (4.76%) 3PAR
8 10 (4.76%) EMC
8 10 (4.76%) Sun
9 9 (4.29%) IBM
9 9 (4.29%) Oracle
10 6 (2.86%) Dell
10 6 (2.86%) HP
11 5 (2.38%) SAP
11 5 (2.38%) Splunk
12 4 (1.90%) Cognos
12 4 (1.90%) Cylance
12 4 (1.90%) EqualLogic
12 4 (1.90%) Rapid7