Period
to 23 January 2019

The following table provides summary statistics for permanent job vacancies advertised in the West Midlands with a requirement for Incident Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Incident Management over the 6 months to 23 January 2019 with a comparison to the same period in the previous 2 years.

Incident Management
England > West Midlands
6 months to
23 Jan 2019
Same period 2018 Same period 2017
Rank 123 154 152
Rank change year-on-year +31 -2 +19
Permanent jobs citing Incident Management 172 189 188
As % of all permanent IT jobs advertised in the West Midlands 2.20% 1.91% 1.80%
As % of the Processes & Methodologies category 2.41% 2.11% 1.96%
Number of salaries quoted 117 132 126
West Midlands median annual salary £40,000 £40,000 £36,250
Median salary % change year-on-year - +10.34% -3.33%
10th Percentile £26,000 £24,100 £20,500
90th Percentile £68,500 £57,500 £57,500
England median annual salary £45,000 £47,500 £44,000
% change year-on-year -5.26% +7.95% +2.33%

Incident Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the West Midlands with a requirement for process or methodology skills.

All Process and Methodology Skills
West Midlands
Permanent vacancies with a requirement for process or methodology skills 7,147 8,966 9,596
As % of all permanent IT jobs advertised in the West Midlands 91.22% 90.78% 91.99%
Number of salaries quoted 5,340 7,080 7,526
West Midlands median annual salary £45,000 £41,250 £41,500
Median salary % change year-on-year +9.09% -0.60% -
10th Percentile £26,250 £25,000 £25,500
90th Percentile £70,250 £67,500 £63,750
England median annual salary £52,500 £50,000 £50,000
% change year-on-year +5.00% - +5.26%

Incident Management
Job Vacancy Trend in the West Midlands

Job postings citing Incident Management as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for Incident Management in the West Midlands

Incident Management
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Incident Management in the West Midlands.

Salary trend for Incident Management in the West Midlands

Incident Management
Salary Histogram in the West Midlands

The salary distribution of IT jobs citing Incident Management in the West Midlands over the 6 months to 23 January 2019.

Salary histogram for Incident Management in the West Midlands

Incident Management
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Incident Management within the West Midlands region over the 6 months to 23 January 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +20 98 £40,500 -6.90% 4
Solihull +19 25 £36,250 -23.68% 4
Dudley +2 15 £26,000 -20.00%
Coventry +3 11 £40,000 +17.65% 1
Worcestershire -7 8 £60,000 +66.67% 1
Staffordshire +22 5 £26,520 -18.40%
Warwickshire +14 5 £47,500 +10.47% 1
Herefordshire -7 4 £35,000 +40.00%
Shropshire -12 1 £40,000 +23.08% 1
Incident Management
England

For the 6 months to 23 January 2019, IT jobs citing Incident Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the West Midlands region with a requirement for Incident Management.

1 90 (52.33%) ITIL
2 67 (38.95%) SLA
3 57 (33.14%) Windows
4 56 (32.56%) Service Delivery
5 33 (19.19%) Change Management
5 33 (19.19%) Service Management
5 33 (19.19%) Linux
6 29 (16.86%) ITSM
6 29 (16.86%) Microsoft Office
7 28 (16.28%) Microsoft
8 27 (15.70%) Finance
8 27 (15.70%) VMware
8 27 (15.70%) Problem Management
9 26 (15.12%) ITIL Certification
9 26 (15.12%) Problem-Solving
10 25 (14.53%) IT Strategy
10 25 (14.53%) Data Centre
10 25 (14.53%) Firewall
11 23 (13.37%) Cisco
11 23 (13.37%) VMware Infrastructure
12 21 (12.21%) GDPR
13 20 (11.63%) ServiceNow
13 20 (11.63%) Security Cleared
13 20 (11.63%) Microsoft Certification
13 20 (11.63%) WAN
14 19 (11.05%) Citrix
14 19 (11.05%) SC Cleared
14 19 (11.05%) Data Protection
15 18 (10.47%) Cisco Certification
15 18 (10.47%) MCSE

Incident Management
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (3.49%) CMS
2 3 (1.74%) IIS
2 3 (1.74%) MS Exchange
2 3 (1.74%) SharePoint
Applications
1 29 (16.86%) Microsoft Office
2 11 (6.40%) Microsoft Excel
Business Applications
1 7 (4.07%) Remedy ITSM
2 5 (2.91%) SAP R/3
3 3 (1.74%) Sentinel
4 1 (0.58%) assyst
Cloud Services
1 5 (2.91%) Office 365
2 1 (0.58%) Microsoft Azure
2 1 (0.58%) PaaS
Communications & Networking
1 25 (14.53%) Firewall
2 20 (11.63%) WAN
3 17 (9.88%) LAN
4 7 (4.07%) Internet
5 5 (2.91%) Network Security
5 5 (2.91%) Wireless
6 4 (2.33%) DHCP
6 4 (2.33%) DNS
6 4 (2.33%) TCP/IP
6 4 (2.33%) VLAN
6 4 (2.33%) VoIP
7 3 (1.74%) BGP
7 3 (1.74%) Ethernet
7 3 (1.74%) Extranet
7 3 (1.74%) MPLS
7 3 (1.74%) OSPF
7 3 (1.74%) SNMP
7 3 (1.74%) SSL
7 3 (1.74%) VPN
7 3 (1.74%) WLAN
Database & Business Intelligence
1 6 (3.49%) MySQL
1 6 (3.49%) SQL Server
2 3 (1.74%) Big Data
2 3 (1.74%) NoSQL
2 3 (1.74%) Relational Database
3 1 (0.58%) Data Mining
General
1 27 (15.70%) Finance
2 7 (4.07%) Telecoms
3 6 (3.49%) Retail
4 5 (2.91%) Billing
4 5 (2.91%) Legal
5 4 (2.33%) Manufacturing
6 2 (1.16%) Local Government
7 1 (0.58%) Banking
7 1 (0.58%) French Language
7 1 (0.58%) German Language
7 1 (0.58%) Mandarin Language
Job Titles
1 33 (19.19%) Analyst
2 32 (18.60%) Service Manager
3 19 (11.05%) IT Manager
4 18 (10.47%) IT Services Manager
5 17 (9.88%) IT Support
6 16 (9.30%) Delivery Manager
6 16 (9.30%) Services Delivery Manager
7 14 (8.14%) IT Analyst
8 13 (7.56%) Architect
9 11 (6.40%) IT Support Analyst
9 11 (6.40%) Support Analyst
10 10 (5.81%) Security Manager
11 9 (5.23%) Technical Architect
12 8 (4.65%) Operations Analyst
13 7 (4.07%) Infrastructure Engineer
13 7 (4.07%) IT Engineer
13 7 (4.07%) IT Services Delivery Manager
13 7 (4.07%) Service Analyst
13 7 (4.07%) Service Desk Analyst
13 7 (4.07%) SOC Manager
Libraries, Frameworks & Software Standards
1 5 (2.91%) Middleware
2 3 (1.74%) FIX Protocol
2 3 (1.74%) JSON
2 3 (1.74%) Kafka
2 3 (1.74%) RabbitMQ
2 3 (1.74%) REST
2 3 (1.74%) SOAP
2 3 (1.74%) XML
3 2 (1.16%) OLE
4 1 (0.58%) EDI
Miscellaneous
1 25 (14.53%) Data Centre
2 17 (9.88%) Analytical Skills
2 17 (9.88%) Management Information System
3 11 (6.40%) Self-Motivation
4 9 (5.23%) Client/Server
5 8 (4.65%) Security Operations Centre
6 6 (3.49%) Cyberattack
7 3 (1.74%) Cyberthreat
7 3 (1.74%) Distributed Denial-of-Service
7 3 (1.74%) Freedom of Information
7 3 (1.74%) Virtual Team
8 2 (1.16%) CMDB
8 2 (1.16%) PKI
9 1 (0.58%) CESG
9 1 (0.58%) Handset
9 1 (0.58%) Linux Command Line
9 1 (0.58%) Video Conferencing
Operating Systems
1 57 (33.14%) Windows
2 33 (19.19%) Linux
3 18 (10.47%) Windows Server
4 14 (8.14%) Red Hat Enterprise Linux
4 14 (8.14%) Windows 10
5 9 (5.23%) Windows 7
6 7 (4.07%) Unix
7 4 (2.33%) Windows Server 2008
7 4 (2.33%) Windows Server 2012
7 4 (2.33%) Windows XP
8 3 (1.74%) Windows 8
8 3 (1.74%) Windows Server 2003
Processes & Methodologies
1 90 (52.33%) ITIL
2 56 (32.56%) Service Delivery
3 33 (19.19%) Change Management
3 33 (19.19%) Service Management
4 29 (16.86%) ITSM
5 27 (15.70%) Problem Management
6 26 (15.12%) Problem-Solving
7 25 (14.53%) IT Strategy
8 19 (11.05%) Data Protection
9 17 (9.88%) SIEM
10 15 (8.72%) Critical Success Factor
10 15 (8.72%) People Management
10 15 (8.72%) Service Delivery Management
10 15 (8.72%) Stakeholder Management
11 14 (8.14%) Information Security
12 13 (7.56%) Continuous Improvement
12 13 (7.56%) Load Balancing
12 13 (7.56%) Time Management
13 12 (6.98%) Risk Management
13 12 (6.98%) Statistics
Programming Languages
1 11 (6.40%) SQL
2 7 (4.07%) PowerShell
3 5 (2.91%) C
3 5 (2.91%) Python
4 4 (2.33%) Bash Shell
5 3 (1.74%) VBScript
6 2 (1.16%) Perl
7 1 (0.58%) Java
Qualifications
1 26 (15.12%) ITIL Certification
2 20 (11.63%) Microsoft Certification
2 20 (11.63%) Security Cleared
3 19 (11.05%) SC Cleared
4 18 (10.47%) Cisco Certification
4 18 (10.47%) MCSE
5 16 (9.30%) CISSP
6 15 (8.72%) CCNA
6 15 (8.72%) Degree
6 15 (8.72%) MCSA
7 14 (8.14%) MCP
8 13 (7.56%) CISM
8 13 (7.56%) HNC
9 7 (4.07%) CISMP
10 6 (3.49%) CEH
10 6 (3.49%) CRISC
10 6 (3.49%) HND
10 6 (3.49%) ISEB
11 3 (1.74%) IISP
11 3 (1.74%) TOGAF Certification
Quality Assurance & Compliance
1 67 (38.95%) SLA
2 21 (12.21%) GDPR
3 9 (5.23%) ISO/IEC 27001
3 9 (5.23%) PCI DSS
4 6 (3.49%) ISAE 3402
5 5 (2.91%) QA
6 4 (2.33%) Cyber Essentials
7 1 (0.58%) Cyber Essentials PLUS
7 1 (0.58%) HMG Security Policy Framework
7 1 (0.58%) ISO 22301
7 1 (0.58%) ISO/IEC 20000
System Software
1 23 (13.37%) VMware Infrastructure
2 11 (6.40%) Active Directory
3 4 (2.33%) Firmware
3 4 (2.33%) VMware ESXi
3 4 (2.33%) vSphere
3 4 (2.33%) XenApp
4 3 (1.74%) Hyper-V
5 1 (0.58%) Virtual Desktop
Systems Management
1 4 (2.33%) AirWatch
2 3 (1.74%) Microsoft Intune
2 3 (1.74%) QRadar
3 2 (1.16%) McAfee ePO
3 2 (1.16%) Norton AntiVirus
3 2 (1.16%) SCCM
3 2 (1.16%) WSUS
4 1 (0.58%) EnCase
4 1 (0.58%) FTK
4 1 (0.58%) vCenter Server
Vendors
1 28 (16.28%) Microsoft
2 27 (15.70%) VMware
3 23 (13.37%) Cisco
4 20 (11.63%) ServiceNow
5 19 (11.05%) Citrix
6 15 (8.72%) NetApp
7 14 (8.14%) Red Hat
8 9 (5.23%) Cadence
8 9 (5.23%) SAP
9 8 (4.65%) Palo Alto
10 7 (4.07%) Dell
10 7 (4.07%) Remedy
11 6 (3.49%) ArcSight
11 6 (3.49%) HP
12 5 (2.91%) Avaya
13 4 (2.33%) Apple
13 4 (2.33%) IBM
13 4 (2.33%) Samsung
14 3 (1.74%) LogRhythm
14 3 (1.74%) Splunk