Period
to 23 October 2018

The following table provides summary statistics for permanent job vacancies advertised in the West Midlands with a requirement for Incident Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Incident Management over the 6 months to 23 October 2018 with a comparison to the same period in the previous 2 years.

Incident Management
England > West Midlands
6 months to
23 Oct 2018
Same period 2017 Same period 2016
Rank 136 151 121
Rank change year-on-year +15 -30 +38
Permanent jobs citing Incident Management 178 203 279
As % of all permanent IT jobs advertised in the West Midlands 2.05% 2.03% 2.39%
As % of the Processes & Methodologies category 2.27% 2.23% 2.64%
Number of salaries quoted 121 149 180
West Midlands median annual salary £40,000 £38,000 £37,500
Median salary % change year-on-year +5.26% +1.33% -
10th Percentile £26,000 £23,700 £23,375
90th Percentile £68,750 £76,250 £75,000
England median annual salary £45,000 £45,000 £43,000
% change year-on-year - +4.65% +1.18%

Incident Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the West Midlands with a requirement for process or methodology skills.

All Process and Methodology Skills
West Midlands
Permanent vacancies with a requirement for process or methodology skills 7,837 9,122 10,575
As % of all permanent IT jobs advertised in the West Midlands 90.43% 91.44% 90.50%
Number of salaries quoted 5,986 7,447 8,273
West Midlands median annual salary £45,000 £40,000 £40,000
Median salary % change year-on-year +12.50% - -
10th Percentile £26,000 £25,500 £24,750
90th Percentile £67,500 £63,750 £65,000
England median annual salary £52,500 £50,000 £50,000
% change year-on-year +5.00% - +5.26%

Incident Management
Job Vacancy Trend in the West Midlands

Job postings citing Incident Management as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for Incident Management in the West Midlands

Incident Management
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Incident Management in the West Midlands.

Salary trend for Incident Management in the West Midlands

Incident Management
Salary Histogram in the West Midlands

The salary distribution of IT jobs citing Incident Management in the West Midlands over the 6 months to 23 October 2018.

Salary histogram for Incident Management in the West Midlands

Incident Management
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Incident Management within the West Midlands region over the 6 months to 23 October 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +18 101 £40,000 - 5
Dudley - 29 £26,000 -
Solihull +10 16 £32,750 -34.50% 3
Coventry -18 15 £45,000 +23.29% 5
Staffordshire +12 4 £35,000 +41.41%
Wolverhampton +9 4 - -
Warwickshire +1 3 £45,000 +12.50%
Herefordshire +9 2 £33,750 +35.00% 1
Walsall -2 1 £32,500 -
Worcestershire -5 1 £41,000 +28.13%
Incident Management
England

For the 6 months to 23 October 2018, IT jobs citing Incident Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the West Midlands region with a requirement for Incident Management.

1 87 (48.88%) ITIL
2 54 (30.34%) VMware
3 51 (28.65%) Windows
4 49 (27.53%) WAN
4 49 (27.53%) LAN
5 47 (26.40%) VMware Infrastructure
6 46 (25.84%) Cisco
7 43 (24.16%) SLA
7 43 (24.16%) ITSM
8 39 (21.91%) Service Management
8 39 (21.91%) Linux
9 37 (20.79%) Problem Management
10 35 (19.66%) ITIL Certification
10 35 (19.66%) Service Delivery
11 34 (19.10%) ServiceNow
11 34 (19.10%) Problem-Solving
12 33 (18.54%) Firewall
13 32 (17.98%) Microsoft Certification
13 32 (17.98%) Data Centre
14 31 (17.42%) Citrix
14 31 (17.42%) Change Management
15 30 (16.85%) Red Hat
16 29 (16.29%) NetApp
17 28 (15.73%) Management Information System
17 28 (15.73%) MCSA
17 28 (15.73%) Red Hat Enterprise Linux
18 27 (15.17%) MCP
18 27 (15.17%) Analytical Skills
19 26 (14.61%) MCSE
20 24 (13.48%) Cisco Certification

Incident Management
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (7.30%) MS Exchange
2 9 (5.06%) CMS
3 6 (3.37%) IIS
4 4 (2.25%) OpenEdge
5 3 (1.69%) SharePoint
Applications
1 8 (4.49%) Microsoft Office
2 6 (3.37%) Microsoft Excel
3 1 (0.56%) Spreadsheet
Business Applications
1 9 (5.06%) Remedy ITSM
2 7 (3.93%) assyst
2 7 (3.93%) Sentinel
3 2 (1.12%) SAP R/3
4 1 (0.56%) SAP ERP
Cloud Services
1 2 (1.12%) SaaS
2 1 (0.56%) Microsoft Azure
2 1 (0.56%) Office 365
Communications & Networking
1 49 (27.53%) LAN
1 49 (27.53%) WAN
2 33 (18.54%) Firewall
3 16 (8.99%) Network Security
4 15 (8.43%) VPN
5 14 (7.87%) WLAN
6 10 (5.62%) MPLS
7 9 (5.06%) TCP/IP
8 6 (3.37%) BGP
8 6 (3.37%) Cisco ASA
8 6 (3.37%) Cisco Firepower
8 6 (3.37%) DHCP
8 6 (3.37%) DNS
8 6 (3.37%) Ethernet
8 6 (3.37%) FWSM
8 6 (3.37%) OSPF
8 6 (3.37%) SNMP
8 6 (3.37%) SSL
8 6 (3.37%) VLAN
8 6 (3.37%) Wireshark
Database & Business Intelligence
1 8 (4.49%) SQL Server
2 6 (3.37%) NoSQL
3 5 (2.81%) Relational Database
4 3 (1.69%) Big Data
5 1 (0.56%) SQL Server Reporting Services
Development Applications
1 1 (0.56%) SQL Server Management Studio (SSMS)
1 1 (0.56%) Team Foundation Server
1 1 (0.56%) Visual Studio
General
1 18 (10.11%) Finance
2 6 (3.37%) Retail
3 5 (2.81%) Legal
4 3 (1.69%) Banking
4 3 (1.69%) Billing
4 3 (1.69%) Telecoms
5 2 (1.12%) Manufacturing
6 1 (0.56%) French Language
6 1 (0.56%) German Language
6 1 (0.56%) Mandarin Language
Job Titles
1 42 (23.60%) Analyst
2 22 (12.36%) IT Support
3 17 (9.55%) Architect
3 17 (9.55%) Service Manager
3 17 (9.55%) Support Analyst
4 16 (8.99%) Incident Manager
4 16 (8.99%) IT Analyst
4 16 (8.99%) IT Manager
4 16 (8.99%) IT Support Analyst
5 14 (7.87%) Infrastructure Engineer
5 14 (7.87%) Security Architect
5 14 (7.87%) Security Solutions Architect
5 14 (7.87%) Solutions Architect
6 13 (7.30%) Major Incident Manager
7 9 (5.06%) 3rd Line Engineer
7 9 (5.06%) 3rd Line Infrastructure Engineer
8 8 (4.49%) Information Security Architect
8 8 (4.49%) Infrastructure Analyst
8 8 (4.49%) IT Services Manager
8 8 (4.49%) Service Analyst
Libraries, Frameworks & Software Standards
1 5 (2.81%) Middleware
1 5 (2.81%) RabbitMQ
2 4 (2.25%) SOAP
2 4 (2.25%) XML
3 3 (1.69%) FIX Protocol
3 3 (1.69%) JSON
3 3 (1.69%) Kafka
3 3 (1.69%) REST
4 2 (1.12%) .NET
4 2 (1.12%) HTML
5 1 (0.56%) ASP.NET
5 1 (0.56%) CSS
5 1 (0.56%) EDI
5 1 (0.56%) Entity Framework
5 1 (0.56%) jQuery
5 1 (0.56%) KnockoutJS
5 1 (0.56%) Razor View Engine
5 1 (0.56%) React
5 1 (0.56%) WCF
5 1 (0.56%) Web Services
Miscellaneous
1 32 (17.98%) Data Centre
2 28 (15.73%) Management Information System
3 27 (15.17%) Analytical Skills
4 18 (10.11%) Self-Motivation
5 14 (7.87%) Cyberthreat
5 14 (7.87%) Distributed Denial-of-Service
6 7 (3.93%) CESG
6 7 (3.93%) Freedom of Information
6 7 (3.93%) Video Conferencing
7 6 (3.37%) CMDB
7 6 (3.37%) Virtual Team
8 4 (2.25%) Client/Server
8 4 (2.25%) Computer Science
9 3 (1.69%) Data Protection Act
10 2 (1.12%) Cyberattack
10 2 (1.12%) Fintech
10 2 (1.12%) PKI
10 2 (1.12%) Security Operations Centre
11 1 (0.56%) Greenfield Project
Operating Systems
1 51 (28.65%) Windows
2 39 (21.91%) Linux
3 28 (15.73%) Red Hat Enterprise Linux
4 23 (12.92%) Windows Server
5 7 (3.93%) Windows 7
5 7 (3.93%) Windows Server 2003
6 5 (2.81%) Unix
7 3 (1.69%) Windows 10
7 3 (1.69%) Windows 8
7 3 (1.69%) Windows Server 2008
8 2 (1.12%) Windows Server 2012
Processes & Methodologies
1 87 (48.88%) ITIL
2 43 (24.16%) ITSM
3 39 (21.91%) Service Management
4 37 (20.79%) Problem Management
5 35 (19.66%) Service Delivery
6 34 (19.10%) Problem-Solving
7 31 (17.42%) Change Management
8 24 (13.48%) ITIL V3
9 23 (12.92%) SIEM
10 21 (11.80%) Stakeholder Management
11 20 (11.24%) Continuous Improvement
11 20 (11.24%) Information Security
12 19 (10.67%) Configuration Management
13 17 (9.55%) Load Balancing
14 16 (8.99%) Infrastructure Engineering
14 16 (8.99%) Release Management
15 15 (8.43%) Risk Management
16 14 (7.87%) Malware Detection/Protection
16 14 (7.87%) Presales
16 14 (7.87%) Software Optimisation
Programming Languages
1 9 (5.06%) Bash Shell
1 9 (5.06%) Python
2 7 (3.93%) PowerShell
2 7 (3.93%) SQL
3 2 (1.12%) C#
3 2 (1.12%) Ruby
4 1 (0.56%) JavaScript
4 1 (0.56%) T-SQL
Qualifications
1 35 (19.66%) ITIL Certification
2 32 (17.98%) Microsoft Certification
3 28 (15.73%) MCSA
4 27 (15.17%) MCP
5 26 (14.61%) MCSE
6 24 (13.48%) Cisco Certification
7 16 (8.99%) Degree
7 16 (8.99%) SC Cleared
7 16 (8.99%) Security Cleared
8 15 (8.43%) HNC
9 14 (7.87%) CCDP
9 14 (7.87%) CCNP
9 14 (7.87%) CISSP
10 10 (5.62%) CCNA
11 9 (5.06%) HND
12 8 (4.49%) CISA
12 8 (4.49%) CISM
12 8 (4.49%) VMware Certified Professional (VCP)
13 6 (3.37%) ISSAP
13 6 (3.37%) JNCIP
Quality Assurance & Compliance
1 43 (24.16%) SLA
2 13 (7.30%) PCI DSS
3 12 (6.74%) ISO/IEC 27001
4 11 (6.18%) Cyber Essentials
5 10 (5.62%) GDPR
6 8 (4.49%) ISO/IEC 20000
7 7 (3.93%) Cyber Essentials PLUS
7 7 (3.93%) QA
8 1 (0.56%) ISO 22301
8 1 (0.56%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
System Software
1 47 (26.40%) VMware Infrastructure
2 9 (5.06%) vSphere
3 8 (4.49%) VMware ESXi
3 8 (4.49%) XenApp
4 7 (3.93%) Active Directory
5 3 (1.69%) Hyper-V
6 2 (1.12%) Virtual Machines
7 1 (0.56%) Virtual Desktop
7 1 (0.56%) VMware Server
Systems Management
1 6 (3.37%) QRadar
2 2 (1.12%) HP ALM
2 2 (1.12%) Nagios
2 2 (1.12%) Norton AntiVirus
2 2 (1.12%) SmoothWall
3 1 (0.56%) AirWatch
3 1 (0.56%) vCenter Server
Vendors
1 54 (30.34%) VMware
2 46 (25.84%) Cisco
3 34 (19.10%) ServiceNow
4 31 (17.42%) Citrix
5 30 (16.85%) Red Hat
6 29 (16.29%) NetApp
7 19 (10.67%) Microsoft
8 16 (8.99%) Fortinet
9 14 (7.87%) CheckPoint
9 14 (7.87%) Tufin
10 11 (6.18%) Forcepoint
10 11 (6.18%) Juniper
10 11 (6.18%) Remedy
11 8 (4.49%) SAP
12 7 (3.93%) IBM
13 6 (3.37%) LogRhythm
13 6 (3.37%) Splunk
14 5 (2.81%) Avaya
15 4 (2.25%) HP
16 3 (1.69%) Dell