Incident Management Jobs in the West Midlands

Incident Management
England > West Midlands

The table below provides summary statistics for permanent job vacancies advertised in the West Midlands requiring Incident Management skills. It includes a benchmarking guide to the annual salaries offered in vacancies that cited Incident Management over the 6 months leading up to 30 May 2025, comparing them to the same period in the previous two years.

6 months to
30 May 2025
Same period 2024 Same period 2023
Rank 128 164 174
Rank change year-on-year +36 +10 -48
Permanent jobs citing Incident Management 69 93 83
As % of all permanent jobs advertised in the West Midlands 1.66% 1.18% 1.37%
As % of the Processes & Methodologies category 1.82% 1.45% 1.41%
Number of salaries quoted 54 68 55
10th Percentile £39,000 £28,750 £29,300
25th Percentile £41,959 £33,250 £32,500
Median annual salary (50th Percentile) £52,500 £47,000 £50,000
Median % change year-on-year +11.70% -6.00% +17.65%
75th Percentile £62,500 £67,500 £70,625
90th Percentile £68,750 £74,125 £80,500
England median annual salary £57,500 £50,000 £52,500
% change year-on-year +15.00% -4.76% +10.53%

All Process and Methodology Skills
West Midlands

Incident Management falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in the West Midlands.

Permanent vacancies with a requirement for process or methodology skills 3,781 6,392 5,868
As % of all permanent jobs advertised in the West Midlands 91.20% 81.17% 96.80%
Number of salaries quoted 1,553 4,666 3,157
10th Percentile £28,822 £26,250 £30,625
25th Percentile £37,000 £35,700 £40,000
Median annual salary (50th Percentile) £52,500 £50,000 £52,500
Median % change year-on-year +5.00% -4.76% +5.00%
75th Percentile £67,500 £65,000 £67,500
90th Percentile £78,750 £77,500 £78,750
England median annual salary £57,500 £55,000 £62,500
% change year-on-year +4.55% -12.00% +4.17%

Incident Management
Job Vacancy Trend in the West Midlands

Job postings citing Incident Management as a proportion of all IT jobs advertised in the West Midlands.

Job vacancy trend for Incident Management in the West Midlands

Incident Management
Salary Trend in the West Midlands

3-month moving average salary quoted in jobs citing Incident Management in the West Midlands.

Salary trend for Incident Management in the West Midlands

Incident Management
Salary Histogram in the West Midlands

Salary distribution for jobs citing Incident Management in the West Midlands over the 6 months to 30 May 2025.

Salary histogram for Incident Management in the West Midlands

Incident Management
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Incident Management within the West Midlands region over the 6 months to 30 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Birmingham +57 40 £52,500 +12.90% 11
Staffordshire +30 10 £46,974 - 10
Coventry -3 8 £57,500 +3.14% 10
Warwickshire -7 4 - -
Willenhall - 3 - -
Herefordshire - 1 £67,500 -
Shropshire - 1 - - 17
Worcestershire - 1 - - 10
Incident Management
England

Incident Management
Co-occurring Skills and Capabilities in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (5.80%) Microsoft Exchange
2 2 (2.90%) Confluence
2 2 (2.90%) IIS
2 2 (2.90%) SharePoint
Applications
1 14 (20.29%) Microsoft Office
2 3 (4.35%) Microsoft Project
Business Applications
1 12 (17.39%) Oracle EBS
2 11 (15.94%) Oracle Applications
3 7 (10.14%) Remedy ITSM
4 2 (2.90%) Infor M3
Cloud Services
1 8 (11.59%) Microsoft 365
2 5 (7.25%) AWS
2 5 (7.25%) Azure
2 5 (7.25%) Entra ID
3 2 (2.90%) OneDrive
3 2 (2.90%) SaaS
4 1 (1.45%) Azure Monitor
4 1 (1.45%) Azure Sentinel
4 1 (1.45%) GCP
4 1 (1.45%) GitHub
4 1 (1.45%) GitHub Actions
4 1 (1.45%) GitHub Copilot
4 1 (1.45%) Power Automate
4 1 (1.45%) Power Platform
4 1 (1.45%) PowerApps
Communications & Networking
1 15 (21.74%) Wi-Fi
2 8 (11.59%) Firewall
3 4 (5.80%) Intrusion Detection
4 1 (1.45%) Broadband
4 1 (1.45%) Internet
4 1 (1.45%) LAN
4 1 (1.45%) Network Security
4 1 (1.45%) PBX
4 1 (1.45%) Unified Communications
4 1 (1.45%) VoIP
4 1 (1.45%) WAN
Database & Business Intelligence
1 1 (1.45%) Oracle Database
1 1 (1.45%) Oracle Exadata
1 1 (1.45%) Oracle Reports
1 1 (1.45%) Power BI
Development Applications
1 2 (2.90%) JIRA
2 1 (1.45%) Octopus Deploy
General
1 30 (43.48%) Social Skills
2 10 (14.49%) Inclusion and Diversity
3 9 (13.04%) Analytical Skills
3 9 (13.04%) Finance
4 6 (8.70%) Law
5 5 (7.25%) Retail
6 4 (5.80%) Influencing Skills
6 4 (5.80%) Legal
7 3 (4.35%) Presentation Skills
7 3 (4.35%) Public Sector
8 1 (1.45%) Automotive
8 1 (1.45%) Documentation Skills
8 1 (1.45%) Electronics
8 1 (1.45%) Games
Job Titles
1 12 (17.39%) Applications Support
2 11 (15.94%) Analyst
2 11 (15.94%) Support Analyst
2 11 (15.94%) Support Engineer
3 10 (14.49%) Lead
4 9 (13.04%) Applications Engineer
4 9 (13.04%) Applications Support Engineer
5 8 (11.59%) Business Manager
5 8 (11.59%) Business Systems Manager
5 8 (11.59%) Support Manager
5 8 (11.59%) Systems Manager
5 8 (11.59%) Systems Support
5 8 (11.59%) Systems Support Manager
6 7 (10.14%) Oracle Applications Support
7 6 (8.70%) Service Manager
8 5 (7.25%) Team Leader
9 4 (5.80%) Head of Operations
9 4 (5.80%) Head of Security
9 4 (5.80%) Infrastructure Engineer
9 4 (5.80%) Support Team Leader
Libraries, Frameworks & Software Standards
1 12 (17.39%) Middleware
1 12 (17.39%) Oracle Fusion
2 3 (4.35%) .NET
3 2 (2.90%) Loki
4 1 (1.45%) ADO
4 1 (1.45%) Oracle GoldenGate
Miscellaneous
1 15 (21.74%) Management Information System
2 5 (7.25%) Data Protection Act
3 3 (4.35%) Data Centre
3 3 (4.35%) Enterprise Storage
3 3 (4.35%) iPad
3 3 (4.35%) iPhone
3 3 (4.35%) PKI
3 3 (4.35%) Security Operations Centre
3 3 (4.35%) Security Posture
4 2 (2.90%) Analytical Mindset
4 2 (2.90%) Legacy Systems
5 1 (1.45%) Cloud Native
5 1 (1.45%) Cyber Threat
5 1 (1.45%) Mobile App
5 1 (1.45%) Product Ownership
5 1 (1.45%) Video Conferencing
5 1 (1.45%) Video\Live Streaming
Operating Systems
1 20 (28.99%) Windows
2 4 (5.80%) Apple iOS
2 4 (5.80%) Linux
3 3 (4.35%) Windows Server
3 3 (4.35%) Windows Server 2012
4 1 (1.45%) Android
4 1 (1.45%) Unix
4 1 (1.45%) Windows 10
Processes & Methodologies
1 29 (42.03%) Problem-Solving
2 26 (37.68%) Change Management
3 21 (30.43%) Service Delivery
4 17 (24.64%) Problem Management
5 12 (17.39%) Cybersecurity
5 12 (17.39%) ITSM
6 11 (15.94%) ITIL
6 11 (15.94%) Risk Management
7 10 (14.49%) Asset Management
7 10 (14.49%) Incident Response
7 10 (14.49%) Major Incident Management
7 10 (14.49%) Mobile Device Management
7 10 (14.49%) Root Cause Analysis
8 9 (13.04%) Customer-Centricity
8 9 (13.04%) SIEM
9 8 (11.59%) Cost Reduction
9 8 (11.59%) Customer Service
9 8 (11.59%) Security Operations
10 7 (10.14%) Collaborative Working
10 7 (10.14%) Customer-Centric Approach
Programming Languages
1 12 (17.39%) SQL
2 4 (5.80%) PowerShell
3 3 (4.35%) Python
4 2 (2.90%) Bash
5 1 (1.45%) PL/SQL
5 1 (1.45%) Shell Script
Qualifications
1 10 (14.49%) Degree
2 6 (8.70%) Microsoft Certification
3 5 (7.25%) CISM
3 5 (7.25%) CISSP
4 4 (5.80%) SANS
5 2 (2.90%) IISP
5 2 (2.90%) MCSA
5 2 (2.90%) SC Cleared
5 2 (2.90%) Security Cleared
6 1 (1.45%) Azure Certification
6 1 (1.45%) CCNA
6 1 (1.45%) Cisco Certification
6 1 (1.45%) Computer Science Degree
6 1 (1.45%) TOGAF Certification
Quality Assurance & Compliance
1 9 (13.04%) SLA
2 4 (5.80%) GDPR
3 2 (2.90%) ISO/IEC 27001
3 2 (2.90%) NIST
4 1 (1.45%) Accessibility
4 1 (1.45%) COBIT
System Software
1 11 (15.94%) Active Directory
2 10 (14.49%) BitLocker
2 10 (14.49%) Firmware
3 3 (4.35%) VMware Infrastructure
Systems Management
1 10 (14.49%) SCCM
2 3 (4.35%) Grafana
2 3 (4.35%) Prometheus
2 3 (4.35%) QRadar
3 1 (1.45%) Kubernetes
3 1 (1.45%) Microsoft Intune
3 1 (1.45%) Oracle RMAN
3 1 (1.45%) Terraform
Vendors
1 25 (36.23%) Microsoft
2 12 (17.39%) Oracle
3 10 (14.49%) Apple
3 10 (14.49%) HP
3 10 (14.49%) MobileIron
3 10 (14.49%) ServiceNow
4 7 (10.14%) McAfee
4 7 (10.14%) Remedy
5 4 (5.80%) Google
6 3 (4.35%) Citrix
6 3 (4.35%) Dell
6 3 (4.35%) Isilon
6 3 (4.35%) Splunk
6 3 (4.35%) VMware
7 2 (2.90%) Cisco
7 2 (2.90%) Infor
8 1 (1.45%) Meraki