Period
to 24 January 2018

The median annual salary for a Desktop Support Analyst was £28,000 in advertised job vacancies in England during the 6 months to 24 January 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Desktop Support Analyst
UK > England
6 months to
24 Jan 2018
Same period 2017 Same period 2016
Rank 882 853 832
Rank change year-on-year -29 -21 +4
Permanent jobs requiring a Desktop Support Analyst 273 317 453
As % of all permanent IT jobs advertised in England 0.17% 0.19% 0.23%
As % of the Job Titles category 0.17% 0.20% 0.24%
Number of salaries quoted 239 288 394
England median annual salary £28,000 £27,000 £29,000
Median salary % change year-on-year +3.70% -6.90% -
10th Percentile £21,000 £20,425 £21,000
90th Percentile £40,000 £39,125 £42,000
UK median annual salary £28,000 £27,000 £28,500
% change year-on-year +3.70% -5.26% -1.72%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
England
Permanent vacancies in England with a recognized job title 156,707 161,341 186,960
% of permanent IT jobs with a recognized job title 96.09% 96.47% 96.65%
Number of salaries quoted 128,711 135,303 157,840
England median annual salary £50,000 £47,500 £47,500
Median salary % change year-on-year +5.26% - +5.56%
10th Percentile £27,500 £27,250 £26,750
90th Percentile £80,000 £77,500 £76,250
UK median annual salary £50,000 £47,500 £46,000
% change year-on-year +5.26% +3.26% +2.22%

Desktop Support Analyst
Job Vacancy Trend in England

Job postings that featured Desktop Support Analyst in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for Desktop Support Analyst in England

Desktop Support Analyst
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Desktop Support Analyst in England.

Salary trend for Desktop Support Analyst in England

Desktop Support Analyst
Salary Histogram in England

The salary distribution of IT jobs citing Desktop Support Analyst in England over the 6 months to 24 January 2018.

Salary histogram for Desktop Support Analyst in England

Desktop Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Desktop Support Analyst within the England region over the 6 months to 24 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -16 143 £32,500 +8.33% 16
South East -35 45 £26,500 +6.00% 7
East of England +21 28 £27,000 +4.85% 4
South West +15 22 £23,000 +10.84% 3
Midlands +26 21 £24,500 -9.26% 2
West Midlands +11 18 £21,000 -22.94% 1
North of England -14 16 £23,500 -6.00% 2
North West +7 9 £23,500 -14.55% 1
Yorkshire +26 7 £27,500 +10.00% 1
East Midlands +3 3 £26,000 +4.00% 1
Desktop Support Analyst
UK

Desktop Support Analyst Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 24 January 2018, Desktop Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring Desktop Support Analyst in the job title.

1 220 (80.59%) Windows
2 181 (66.30%) Active Directory
3 173 (63.37%) Microsoft
4 143 (52.38%) Microsoft Office
5 121 (44.32%) Office 365
6 114 (41.76%) Windows 7
7 103 (37.73%) Windows Server
8 93 (34.07%) ITIL
9 90 (32.97%) Windows 10
10 77 (28.21%) MS Exchange
11 72 (26.37%) Citrix
11 72 (26.37%) VMware
12 66 (24.18%) Microsoft Certification
13 61 (22.34%) Windows Server 2008
14 60 (21.98%) VMware Infrastructure
15 53 (19.41%) Windows 8
16 52 (19.05%) Finance
17 42 (15.38%) Apple
18 41 (15.02%) Exchange Server 2010
19 37 (13.55%) Mac OS X
19 37 (13.55%) SCCM
20 35 (12.82%) Exchange Server 2013
21 33 (12.09%) TCP/IP
22 30 (10.99%) DHCP
23 29 (10.62%) Problem Management
24 27 (9.89%) DNS
24 27 (9.89%) Windows Server 2012
25 26 (9.52%) LAN
25 26 (9.52%) Law
25 26 (9.52%) Legal

Desktop Support Analyst Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 77 (28.21%) MS Exchange
2 41 (15.02%) Exchange Server 2010
3 35 (12.82%) Exchange Server 2013
4 11 (4.03%) Skype for Business
5 10 (3.66%) Blackberry Enterprise Server
6 6 (2.20%) SharePoint
7 4 (1.47%) Exchange Server 2007
8 1 (0.37%) Exchange Server 2003
8 1 (0.37%) IBM Domino
8 1 (0.37%) IBM Notes
Applications
1 143 (52.38%) Microsoft Office
2 21 (7.69%) Microsoft Excel
3 15 (5.49%) Microsoft PowerPoint
4 1 (0.37%) Adobe Creative Suite
Business Applications
1 4 (1.47%) Carpe Diem
1 4 (1.47%) Elite 3E
2 2 (0.73%) Remedy ITSM
3 1 (0.37%) Dynamics CRM
3 1 (0.37%) Eikon
3 1 (0.37%) Visualfiles
Cloud Services
1 121 (44.32%) Office 365
2 20 (7.33%) Microsoft Azure
3 7 (2.56%) Mimecast
4 6 (2.20%) Amazon AWS
4 6 (2.20%) Cloud Computing
4 6 (2.20%) OneDrive
5 2 (0.73%) Adobe Creative Cloud
5 2 (0.73%) SaaS
Communications & Networking
1 33 (12.09%) TCP/IP
2 30 (10.99%) DHCP
3 27 (9.89%) DNS
4 26 (9.52%) Firewall
4 26 (9.52%) LAN
5 23 (8.42%) WAN
6 20 (7.33%) VPN
7 17 (6.23%) Remote Desktop
8 12 (4.40%) Skype
9 9 (3.30%) Internet
10 8 (2.93%) VoIP
10 8 (2.93%) Wireless
11 4 (1.47%) Cisco IOS
11 4 (1.47%) FirePass
11 4 (1.47%) NAS
11 4 (1.47%) VLAN
12 3 (1.10%) 4G
12 3 (1.10%) ADSL
12 3 (1.10%) IP Telephony
12 3 (1.10%) Wi-Fi
Database & Business Intelligence
1 9 (3.30%) SQL Server
Development Applications
1 6 (2.20%) FrontPage
2 1 (0.37%) InstallShield
2 1 (0.37%) JIRA
2 1 (0.37%) MSI
General
1 52 (19.05%) Finance
2 26 (9.52%) Law
2 26 (9.52%) Legal
3 23 (8.42%) Banking
4 10 (3.66%) Manufacturing
5 9 (3.30%) International Banking
6 7 (2.56%) Retail
7 6 (2.20%) Back Office
7 6 (2.20%) Investment Banking
7 6 (2.20%) Multimedia
8 5 (1.83%) Publishing
9 1 (0.37%) Advertising
9 1 (0.37%) Front Office
9 1 (0.37%) German Language
9 1 (0.37%) Italian Language
9 1 (0.37%) Private Banking
9 1 (0.37%) Retail Banking
9 1 (0.37%) Telecoms
Libraries, Frameworks & Software Standards
1 6 (2.20%) HTML
2 1 (0.37%) COM
Miscellaneous
1 24 (8.79%) Smartphone
2 20 (7.33%) Blackberry
3 18 (6.59%) Management Information System
4 17 (6.23%) Driving Licence
5 15 (5.49%) Data Centre
6 13 (4.76%) Enterprise Storage
7 11 (4.03%) Video Conferencing
8 9 (3.30%) Analytical Skills
8 9 (3.30%) iPhone
9 8 (2.93%) Computer Science
10 7 (2.56%) Handset
11 5 (1.83%) iPad
12 3 (1.10%) User Experience
13 2 (0.73%) CCTV
13 2 (0.73%) Hedge funds
13 2 (0.73%) N-Tier
14 1 (0.37%) BYOD
14 1 (0.37%) Foreign Exchange (FX)
14 1 (0.37%) Life Science
14 1 (0.37%) Replication
Operating Systems
1 220 (80.59%) Windows
2 114 (41.76%) Windows 7
3 103 (37.73%) Windows Server
4 90 (32.97%) Windows 10
5 61 (22.34%) Windows Server 2008
6 53 (19.41%) Windows 8
7 37 (13.55%) Mac OS X
8 27 (9.89%) Windows Server 2012
9 13 (4.76%) Android
10 12 (4.40%) Windows Server 2003
11 10 (3.66%) Mac OS
12 9 (3.30%) Linux
13 7 (2.56%) Ubuntu
14 6 (2.20%) CentOS
14 6 (2.20%) Red Hat Enterprise Linux
15 4 (1.47%) Windows XP
16 2 (0.73%) Apple iOS
16 2 (0.73%) Windows Mobile
17 1 (0.37%) Windows 2000 Server
17 1 (0.37%) Windows Phone
Processes & Methodologies
1 93 (34.07%) ITIL
2 29 (10.62%) Problem Management
3 17 (6.23%) Service Delivery
4 14 (5.13%) Investment Management
5 13 (4.76%) Asset Management
5 13 (4.76%) Process Improvement
6 11 (4.03%) Mobile Device Management
7 10 (3.66%) Document Management
8 7 (2.56%) Break/Fix
8 7 (2.56%) CRM
8 7 (2.56%) Fault Management
8 7 (2.56%) Software Deployment
9 6 (2.20%) Information Security
9 6 (2.20%) Mentoring
9 6 (2.20%) Proactive Management
9 6 (2.20%) Time Management
10 5 (1.83%) Security Management
10 5 (1.83%) Service Management
11 4 (1.47%) Incident Management
11 4 (1.47%) Stakeholder Management
Programming Languages
1 7 (2.56%) PowerShell
2 6 (2.20%) SQL
3 3 (1.10%) C
3 3 (1.10%) VB
4 2 (0.73%) Python
5 1 (0.37%) Java
5 1 (0.37%) VBScript
Qualifications
1 66 (24.18%) Microsoft Certification
2 23 (8.42%) Degree
3 20 (7.33%) MCP
3 20 (7.33%) MCSE
4 13 (4.76%) MCSA
5 12 (4.40%) MCDST
6 10 (3.66%) ITIL Foundation Certificate
7 9 (3.30%) Security Cleared
8 8 (2.93%) SC Cleared
9 7 (2.56%) ITIL Certification
10 6 (2.20%) Cisco Certification
11 5 (1.83%) Computer Science Degree
12 4 (1.47%) CCNA
12 4 (1.47%) DBS Check
13 3 (1.10%) A+ Certification
14 1 (0.37%) MCITP
Quality Assurance & Compliance
1 25 (9.16%) SLA
System Software
1 181 (66.30%) Active Directory
2 60 (21.98%) VMware Infrastructure
3 23 (8.42%) Hyper-V
4 9 (3.30%) Terminal Services
4 9 (3.30%) vSphere
5 7 (2.56%) VMware Workstation
5 7 (2.56%) XenApp
6 6 (2.20%) Virtual Desktop
6 6 (2.20%) VMware ESXi
7 5 (1.83%) BitLocker
8 3 (1.10%) Citrix Presentation Server
8 3 (1.10%) Virtual Servers
9 1 (0.37%) Microsoft App-V
9 1 (0.37%) XenDesktop
Systems Management
1 37 (13.55%) SCCM
2 6 (2.20%) vCenter Server
3 4 (1.47%) Norton AntiVirus
4 3 (1.10%) Symantec Endpoint Protection
4 3 (1.10%) WSUS
5 2 (0.73%) Backup Exec
Vendors
1 173 (63.37%) Microsoft
2 72 (26.37%) Citrix
2 72 (26.37%) VMware
3 42 (15.38%) Apple
4 23 (8.42%) Cisco
5 19 (6.96%) iManage
6 18 (6.59%) Dell
7 15 (5.49%) Adobe
8 14 (5.13%) EqualLogic
9 13 (4.76%) NetApp
10 11 (4.03%) MobileIron
10 11 (4.03%) Sophos
11 9 (3.30%) Reuters
12 6 (2.20%) Bloomberg
12 6 (2.20%) HP
12 6 (2.20%) Interwoven
12 6 (2.20%) Red Hat
13 5 (1.83%) FactSet
14 4 (1.47%) Mitel
14 4 (1.47%) Symantec