Period
to 16 August 2018

The following table provides summary statistics for permanent job vacancies advertised in the West Midlands with a requirement for Problem Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Problem Management over the 6 months to 16 August 2018 with a comparison to the same period in the previous 2 years.

Problem Management
England > West Midlands
6 months to
16 Aug 2018
Same period 2017 Same period 2016
Rank 185 169 141
Rank change year-on-year -16 -28 +54
Permanent jobs citing Problem Management 117 168 234
As % of all permanent IT jobs advertised in the West Midlands 1.29% 1.68% 1.95%
As % of the Processes & Methodologies category 1.43% 1.84% 2.16%
Number of salaries quoted 84 111 124
West Midlands median annual salary £43,179 £40,000 £43,619
Median salary % change year-on-year +7.95% -8.30% +9.05%
10th Percentile £28,818 £25,750 £26,250
90th Percentile £56,375 £72,500 £75,000
England median annual salary £45,000 £45,000 £44,500
% change year-on-year - +1.12% -1.11%

Problem Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the West Midlands with a requirement for process or methodology skills.

All Process and Methodology Skills
West Midlands
Permanent vacancies with a requirement for process or methodology skills 8,162 9,147 10,832
As % of all permanent IT jobs advertised in the West Midlands 90.27% 91.39% 90.06%
Number of salaries quoted 6,273 7,553 8,510
West Midlands median annual salary £42,500 £40,000 £40,000
Median salary % change year-on-year +6.25% - -
10th Percentile £25,750 £26,000 £24,000
90th Percentile £67,500 £62,500 £65,000
England median annual salary £50,000 £50,000 £50,000

Problem Management
Job Vacancy Trend in the West Midlands

Job postings citing Problem Management as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for Problem Management in the West Midlands

Problem Management
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Problem Management in the West Midlands.

Salary trend for Problem Management in the West Midlands

Problem Management
Salary Histogram in the West Midlands

The salary distribution of IT jobs citing Problem Management in the West Midlands over the 6 months to 16 August 2018.

Salary histogram for Problem Management in the West Midlands

Problem Management
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Problem Management within the West Midlands region over the 6 months to 16 August 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -34 49 £42,000 +17.48% 7
Coventry +21 31 £44,000 -37.14% 3
Staffordshire +15 14 £37,500 +27.12% 1
Warwickshire +13 5 £35,250 -11.88% 3
Wolverhampton - 5 £37,500 - 1
Dudley - 4 £60,000 -
Solihull +10 3 £31,500 -37.00%
Shropshire +20 2 - -
Sutton Coldfield - 1 £40,000 -
Walsall - 1 £32,500 - 1
Problem Management
England

For the 6 months to 16 August 2018, IT jobs citing Problem Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the West Midlands region with a requirement for Problem Management.

1 58 (49.57%) ITIL
2 37 (31.62%) Service Management
3 35 (29.91%) Incident Management
4 33 (28.21%) Change Management
5 24 (20.51%) ITIL Certification
5 24 (20.51%) Stakeholder Management
6 20 (17.09%) Continuous Improvement
6 20 (17.09%) Data Centre
7 19 (16.24%) Analytical Skills
7 19 (16.24%) ITIL V3
8 17 (14.53%) WAN
8 17 (14.53%) ServiceNow
9 16 (13.68%) ISO/IEC 27001
9 16 (13.68%) SC Cleared
9 16 (13.68%) Security Cleared
10 15 (12.82%) Windows
10 15 (12.82%) Service Delivery
11 14 (11.97%) SQL
11 14 (11.97%) LAN
12 13 (11.11%) Windows Server
13 12 (10.26%) Video\Live Streaming
13 12 (10.26%) VLE
13 12 (10.26%) C#
13 12 (10.26%) SLA
13 12 (10.26%) Cisco Certification
13 12 (10.26%) Data Integration
14 11 (9.40%) PCI DSS
14 11 (9.40%) Cisco
14 11 (9.40%) Management Information System
14 11 (9.40%) Cyber Essentials

Problem Management
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (6.84%) Moodle
2 5 (4.27%) CMS
3 3 (2.56%) Skype for Business
4 2 (1.71%) MS Exchange
4 2 (1.71%) SAS
Applications
1 2 (1.71%) Microsoft Office
Business Applications
1 7 (5.98%) assyst
1 7 (5.98%) Sentinel
2 3 (2.56%) Dynamics CRM
3 1 (0.85%) Dynamics AX
3 1 (0.85%) Remedy ITSM
Cloud Services
1 10 (8.55%) Microsoft Azure
2 4 (3.42%) Dynamics 365
3 2 (1.71%) Office 365
4 1 (0.85%) Amazon AWS
Communications & Networking
1 17 (14.53%) WAN
2 14 (11.97%) LAN
3 10 (8.55%) Firewall
4 7 (5.98%) MPLS
5 6 (5.13%) Telnet
5 6 (5.13%) Wireshark
6 5 (4.27%) Cisco ASA
6 5 (4.27%) FTP
7 4 (3.42%) Cisco Firepower
7 4 (3.42%) VoIP
7 4 (3.42%) VPN
8 3 (2.56%) BGP
8 3 (2.56%) Cisco ISE
8 3 (2.56%) DSL
8 3 (2.56%) EIGRP
8 3 (2.56%) OSPF
8 3 (2.56%) Skype
8 3 (2.56%) Wi-Fi
9 2 (1.71%) Network Security
10 1 (0.85%) IP Telephony
Database & Business Intelligence
1 2 (1.71%) Hadoop
1 2 (1.71%) SQL Server
2 1 (0.85%) NoSQL
2 1 (0.85%) RDBMS
2 1 (0.85%) Relational Database
2 1 (0.85%) SQL Server 2008
2 1 (0.85%) SQL Server 2016
2 1 (0.85%) SQL Server Analysis Services
2 1 (0.85%) SQL Server Integration Services
2 1 (0.85%) SQL Server Reporting Services
Development Applications
1 2 (1.71%) Team Foundation Server
General
1 10 (8.55%) Finance
2 3 (2.56%) Legal
3 2 (1.71%) Billing
3 2 (1.71%) Retail
4 1 (0.85%) Back Office
4 1 (0.85%) Banking
4 1 (0.85%) Games
4 1 (0.85%) Manufacturing
Job Titles
1 27 (23.08%) Analyst
2 18 (15.38%) Incident Manager
3 14 (11.97%) Major Incident Manager
4 13 (11.11%) Developer
5 12 (10.26%) Analyst Developer
6 10 (8.55%) Service Manager
7 8 (6.84%) Team Leader
8 7 (5.98%) Compliance Officer
8 7 (5.98%) Information Officer
8 7 (5.98%) Information Security Compliance Officer
8 7 (5.98%) Information Security Officer
8 7 (5.98%) IT Manager
8 7 (5.98%) Network Engineer
8 7 (5.98%) Security Compliance Officer
8 7 (5.98%) Security Officer
9 6 (5.13%) Operations Manager
9 6 (5.13%) Problem Manager
9 6 (5.13%) Service Operations Manager
10 5 (4.27%) Network Support
10 5 (4.27%) Operations Team Leader
Libraries, Frameworks & Software Standards
1 9 (7.69%) .NET
2 2 (1.71%) .NET Framework
2 2 (1.71%) ASP.NET
2 2 (1.71%) ASP.NET MVC
3 1 (0.85%) HTML
3 1 (0.85%) React
3 1 (0.85%) XML
Miscellaneous
1 20 (17.09%) Data Centre
2 19 (16.24%) Analytical Skills
3 12 (10.26%) Video\Live Streaming
3 12 (10.26%) VLE
4 11 (9.40%) Management Information System
5 7 (5.98%) CESG
5 7 (5.98%) Freedom of Information
5 7 (5.98%) Video Conferencing
6 4 (3.42%) Virtual Team
7 3 (2.56%) AS400
7 3 (2.56%) Self-Motivation
8 2 (1.71%) Clustering
8 2 (1.71%) EFT
8 2 (1.71%) LPAR
8 2 (1.71%) Smartphone
9 1 (0.85%) Client/Server
9 1 (0.85%) iPad
9 1 (0.85%) iPhone
9 1 (0.85%) iSeries
9 1 (0.85%) PKI
Operating Systems
1 15 (12.82%) Windows
2 13 (11.11%) Windows Server
3 6 (5.13%) Linux
4 5 (4.27%) Windows 7
5 2 (1.71%) Android
5 2 (1.71%) Apple iOS
5 2 (1.71%) Oracle Linux
5 2 (1.71%) Red Hat Enterprise Linux
5 2 (1.71%) SUSE
6 1 (0.85%) OS/400
6 1 (0.85%) Unix
6 1 (0.85%) Windows 10
6 1 (0.85%) Windows Phone
6 1 (0.85%) Windows Phone 7
6 1 (0.85%) Windows Server 2008
6 1 (0.85%) Windows Server 2012
Processes & Methodologies
1 58 (49.57%) ITIL
2 37 (31.62%) Service Management
3 35 (29.91%) Incident Management
4 33 (28.21%) Change Management
5 24 (20.51%) Stakeholder Management
6 20 (17.09%) Continuous Improvement
7 19 (16.24%) ITIL V3
8 15 (12.82%) Service Delivery
9 12 (10.26%) Data Integration
10 11 (9.40%) Problem-Solving
11 10 (8.55%) Business Continuity
11 10 (8.55%) Configuration Management
11 10 (8.55%) Information Security
12 9 (7.69%) IT Governance
13 8 (6.84%) Asset Management
13 8 (6.84%) Customer Requirements
13 8 (6.84%) Data Analysis
13 8 (6.84%) Data Protection
13 8 (6.84%) Risk Management
13 8 (6.84%) Software Delivery
Programming Languages
1 14 (11.97%) SQL
2 12 (10.26%) C#
3 7 (5.98%) PowerShell
4 6 (5.13%) JavaScript
4 6 (5.13%) VBA
5 3 (2.56%) Java
5 3 (2.56%) PHP
6 2 (1.71%) Lingo
6 2 (1.71%) VB.NET
Qualifications
1 24 (20.51%) ITIL Certification
2 16 (13.68%) SC Cleared
2 16 (13.68%) Security Cleared
3 12 (10.26%) Cisco Certification
4 10 (8.55%) CISSP
5 7 (5.98%) CCNP
5 7 (5.98%) CISA
5 7 (5.98%) CISM
6 6 (5.13%) Microsoft Certification
7 5 (4.27%) CCNA
8 4 (3.42%) MCSE
9 3 (2.56%) CCSA
9 3 (2.56%) CEH
9 3 (2.56%) CompTIA Security+
10 1 (0.85%) Degree
10 1 (0.85%) MCSA
Quality Assurance & Compliance
1 16 (13.68%) ISO/IEC 27001
2 12 (10.26%) SLA
3 11 (9.40%) Cyber Essentials
3 11 (9.40%) PCI DSS
4 8 (6.84%) ISO/IEC 20000
5 7 (5.98%) Cyber Essentials PLUS
5 7 (5.98%) QA
6 6 (5.13%) GDPR
7 1 (0.85%) PMO
7 1 (0.85%) Sarbanes-Oxley
System Software
1 7 (5.98%) Active Directory
2 2 (1.71%) GFS2
3 1 (0.85%) Firmware
3 1 (0.85%) Hyper-V
3 1 (0.85%) PowerHA
3 1 (0.85%) Virtual Machines
3 1 (0.85%) Virtual Servers
3 1 (0.85%) VMware Infrastructure
3 1 (0.85%) vSphere
3 1 (0.85%) XenApp
Systems Management
1 2 (1.71%) SCCM
2 1 (0.85%) AirWatch
2 1 (0.85%) Cisco UCCE
2 1 (0.85%) Cisco UCCX
2 1 (0.85%) Failover Clustering
2 1 (0.85%) SCOM
2 1 (0.85%) SCOrch
2 1 (0.85%) Systems Management Server (SMS)
Vendors
1 17 (14.53%) ServiceNow
2 11 (9.40%) Cisco
3 10 (8.55%) VMware
4 8 (6.84%) Microsoft
5 5 (4.27%) CheckPoint
5 5 (4.27%) HP
6 3 (2.56%) Citrix
6 3 (2.56%) Salesforce.com
7 2 (1.71%) Capita
7 2 (1.71%) Cloudera
7 2 (1.71%) Oracle
7 2 (1.71%) Red Hat
7 2 (1.71%) Splunk
8 1 (0.85%) ConnectWise
8 1 (0.85%) IBM
8 1 (0.85%) iManage
8 1 (0.85%) Meraki
8 1 (0.85%) MobileIron
8 1 (0.85%) Remedy
8 1 (0.85%) Symantec