Period
to 19 January 2019

The following table provides summary statistics for permanent job vacancies advertised in the West Midlands with a requirement for Problem Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Problem Management over the 6 months to 19 January 2019 with a comparison to the same period in the previous 2 years.

Problem Management
England > West Midlands
6 months to
19 Jan 2019
Same period 2018 Same period 2017
Rank 185 181 170
Rank change year-on-year -4 -11 +56
Permanent jobs citing Problem Management 92 139 184
As % of all permanent IT jobs advertised in the West Midlands 1.19% 1.41% 1.75%
As % of the Processes & Methodologies category 1.31% 1.56% 1.91%
Number of salaries quoted 67 79 112
West Midlands median annual salary £42,500 £37,500 £32,500
Median salary % change year-on-year +13.33% +15.38% -27.78%
10th Percentile £26,750 £24,000 £21,250
90th Percentile £53,000 £72,500 £53,350
England median annual salary £45,000 £45,000 £43,000
% change year-on-year - +4.65% -4.44%

Problem Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the West Midlands with a requirement for process or methodology skills.

All Process and Methodology Skills
West Midlands
Permanent vacancies with a requirement for process or methodology skills 7,048 8,929 9,646
As % of all permanent IT jobs advertised in the West Midlands 91.17% 90.77% 91.87%
Number of salaries quoted 5,287 7,060 7,552
West Midlands median annual salary £45,000 £41,000 £41,500
Median salary % change year-on-year +9.76% -1.20% +1.22%
10th Percentile £26,250 £25,000 £25,500
90th Percentile £70,250 £66,250 £63,750
England median annual salary £52,500 £50,000 £50,000
% change year-on-year +5.00% - +5.26%

Problem Management
Job Vacancy Trend in the West Midlands

Job postings citing Problem Management as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for Problem Management in the West Midlands

Problem Management
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Problem Management in the West Midlands.

Salary trend for Problem Management in the West Midlands

Problem Management
Salary Histogram in the West Midlands

The salary distribution of IT jobs citing Problem Management in the West Midlands over the 6 months to 19 January 2019.

Salary histogram for Problem Management in the West Midlands

Problem Management
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Problem Management within the West Midlands region over the 6 months to 19 January 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -7 41 £42,500 +12.58% 4
Solihull +6 15 £36,250 +39.42% 2
Staffordshire +31 10 £28,500 -23.81%
Worcestershire +2 9 £46,000 +91.67%
Coventry +2 8 £34,000 -30.26% 2
Warwickshire +24 4 £65,000 +8.33% 1
Wolverhampton +13 3 £47,500 +35.71%
Shropshire -5 1 £40,000 +53.85% 1
Dudley - 1 £45,000 -
Halesowen - 1 £70,000 -
Problem Management
England

For the 6 months to 19 January 2019, IT jobs citing Problem Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the West Midlands region with a requirement for Problem Management.

1 48 (52.17%) ITIL
2 37 (40.22%) Data Centre
3 35 (38.04%) Windows
4 34 (36.96%) Service Management
4 34 (36.96%) Service Delivery
5 30 (32.61%) Change Management
5 30 (32.61%) Windows Server
6 28 (30.43%) Firewall
7 27 (29.35%) Incident Management
8 23 (25.00%) Microsoft
9 22 (23.91%) Active Directory
10 21 (22.83%) Infrastructure Engineering
11 19 (20.65%) Linux
12 18 (19.57%) Cisco
13 17 (18.48%) Continuous Improvement
14 15 (16.30%) PowerShell
14 15 (16.30%) SLA
15 14 (15.22%) WAN
15 14 (15.22%) SCCM
16 13 (14.13%) Windows 10
16 13 (14.13%) LAN
17 12 (13.04%) HP
17 12 (13.04%) Cisco Certification
17 12 (13.04%) Configuration Management
17 12 (13.04%) Finance
17 12 (13.04%) ServiceNow
17 12 (13.04%) ITIL V3
18 11 (11.96%) Change Control
18 11 (11.96%) Release Management
18 11 (11.96%) Project Management

Problem Management
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (10.87%) SharePoint
2 3 (3.26%) IIS
2 3 (3.26%) Skype for Business
3 2 (2.17%) MS Exchange
4 1 (1.09%) SAS
Applications
1 6 (6.52%) Microsoft Office
Business Applications
1 4 (4.35%) Workfront
2 2 (2.17%) Dynamics CRM
2 2 (2.17%) Oracle EBS
3 1 (1.09%) assyst
3 1 (1.09%) Oracle Applications
3 1 (1.09%) Sentinel
Cloud Services
1 7 (7.61%) Office 365
2 3 (3.26%) Amazon AWS
2 3 (3.26%) SaaS
2 3 (3.26%) Yammer
3 2 (2.17%) Dynamics 365
3 2 (2.17%) Microsoft Azure
4 1 (1.09%) Cloud Computing
Communications & Networking
1 28 (30.43%) Firewall
2 14 (15.22%) WAN
3 13 (14.13%) LAN
4 10 (10.87%) Network Security
5 7 (7.61%) Intrusion Detection
6 6 (6.52%) Skype
6 6 (6.52%) VoIP
7 4 (4.35%) TCP/IP
7 4 (4.35%) VLAN
7 4 (4.35%) VPN
7 4 (4.35%) Wireless
8 3 (3.26%) Cisco ASA
8 3 (3.26%) Cisco Firepower
8 3 (3.26%) Cisco ISE
8 3 (3.26%) Wi-Fi
9 2 (2.17%) DSL
9 2 (2.17%) HTTPS
9 2 (2.17%) MPLS
10 1 (1.09%) DNS
10 1 (1.09%) SAN
Database & Business Intelligence
1 9 (9.78%) SQL Server
2 2 (2.17%) RDBMS
2 2 (2.17%) Relational Database
2 2 (2.17%) SQL Server 2008
2 2 (2.17%) SQL Server 2016
2 2 (2.17%) SQL Server Analysis Services
2 2 (2.17%) SQL Server Integration Services
2 2 (2.17%) SQL Server Reporting Services
General
1 12 (13.04%) Finance
2 5 (5.43%) Billing
3 4 (4.35%) Back Office
4 3 (3.26%) Retail
5 2 (2.17%) Advertising
5 2 (2.17%) Manufacturing
Job Titles
1 20 (21.74%) Infrastructure Engineer
2 10 (10.87%) Service Manager
3 8 (8.70%) Analyst
3 8 (8.70%) IT Support
4 7 (7.61%) Network Engineer
4 7 (7.61%) Wintel Engineer
4 7 (7.61%) Wintel Infrastructure Engineer
5 5 (5.43%) Delivery Manager
5 5 (5.43%) Incident Manager
5 5 (5.43%) Major Incident Manager
5 5 (5.43%) Network Manager
5 5 (5.43%) Operations Analyst
5 5 (5.43%) Services Delivery Manager
6 4 (4.35%) IT Support Technician
6 4 (4.35%) IT Technician
6 4 (4.35%) ITIL Manager
6 4 (4.35%) Network Support
6 4 (4.35%) Operations Team Leader
6 4 (4.35%) Server Support
6 4 (4.35%) Team Leader
Libraries, Frameworks & Software Standards
1 2 (2.17%) OLE
1 2 (2.17%) Oracle Fusion
Miscellaneous
1 37 (40.22%) Data Centre
2 9 (9.78%) Analytical Skills
3 7 (7.61%) Distributed Denial-of-Service
4 3 (3.26%) CMDB
5 2 (2.17%) Management Information System
5 2 (2.17%) PKI
6 1 (1.09%) CESG
6 1 (1.09%) Freedom of Information
6 1 (1.09%) Handset
6 1 (1.09%) Linux Command Line
6 1 (1.09%) Self-Motivation
6 1 (1.09%) Video Conferencing
Operating Systems
1 35 (38.04%) Windows
2 30 (32.61%) Windows Server
3 19 (20.65%) Linux
4 13 (14.13%) Windows 10
5 9 (9.78%) Windows Server 2012
6 4 (4.35%) Windows Server 2008
6 4 (4.35%) Windows XP
7 3 (3.26%) Unix
8 2 (2.17%) Android
8 2 (2.17%) Windows 7
9 1 (1.09%) AIX
9 1 (1.09%) Oracle Linux
9 1 (1.09%) Red Hat Enterprise Linux
9 1 (1.09%) Solaris
9 1 (1.09%) SUSE
Processes & Methodologies
1 48 (52.17%) ITIL
2 34 (36.96%) Service Delivery
2 34 (36.96%) Service Management
3 30 (32.61%) Change Management
4 27 (29.35%) Incident Management
5 21 (22.83%) Infrastructure Engineering
6 17 (18.48%) Continuous Improvement
7 12 (13.04%) Configuration Management
7 12 (13.04%) ITIL V3
8 11 (11.96%) Change Control
8 11 (11.96%) Project Management
8 11 (11.96%) Release Management
9 10 (10.87%) Business Continuity
9 10 (10.87%) ITSM
9 10 (10.87%) Proactive Management
9 10 (10.87%) Stakeholder Management
10 8 (8.70%) Disaster Recovery
10 8 (8.70%) IT Strategy
10 8 (8.70%) Load Balancing
10 8 (8.70%) Tech Ops
Programming Languages
1 15 (16.30%) PowerShell
2 6 (6.52%) Bash Shell
2 6 (6.52%) SQL
2 6 (6.52%) VBScript
3 3 (3.26%) C
4 2 (2.17%) C#
4 2 (2.17%) JavaScript
5 1 (1.09%) Java
5 1 (1.09%) Perl
5 1 (1.09%) Python
Qualifications
1 12 (13.04%) Cisco Certification
2 10 (10.87%) Security Cleared
3 9 (9.78%) CCNA
3 9 (9.78%) ITIL Certification
4 7 (7.61%) Degree
5 6 (6.52%) MCSA
5 6 (6.52%) MCSE
5 6 (6.52%) Microsoft Certification
6 3 (3.26%) CCNP
7 2 (2.17%) SC Cleared
8 1 (1.09%) CISA
8 1 (1.09%) CISM
8 1 (1.09%) CISSP
Quality Assurance & Compliance
1 15 (16.30%) SLA
2 7 (7.61%) ISO/IEC 27001
3 4 (4.35%) GDPR
4 2 (2.17%) BS25999
4 2 (2.17%) ISO 9001
5 1 (1.09%) Cyber Essentials
5 1 (1.09%) Cyber Essentials PLUS
5 1 (1.09%) GxP
5 1 (1.09%) ISO/IEC 20000
5 1 (1.09%) PCI DSS
5 1 (1.09%) QA
System Software
1 22 (23.91%) Active Directory
2 7 (7.61%) Hyper-V
2 7 (7.61%) Virtual Desktop
3 6 (6.52%) Virtual Servers
4 4 (4.35%) Firmware
5 2 (2.17%) VMware Infrastructure
5 2 (2.17%) vSphere
6 1 (1.09%) Microsoft Virtual Server
Systems Management
1 14 (15.22%) SCCM
2 7 (7.61%) Forefront Identity Manager
2 7 (7.61%) WSUS
3 6 (6.52%) Backup Exec
4 4 (4.35%) AirWatch
4 4 (4.35%) Microsoft Data Protection Manager
4 4 (4.35%) NetBackup
5 3 (3.26%) Microsoft Intune
6 2 (2.17%) Failover Clustering
6 2 (2.17%) McAfee ePO
6 2 (2.17%) Norton AntiVirus
7 1 (1.09%) SCOM
Vendors
1 23 (25.00%) Microsoft
2 18 (19.57%) Cisco
3 12 (13.04%) HP
3 12 (13.04%) ServiceNow
4 11 (11.96%) McAfee
5 8 (8.70%) VMware
6 6 (6.52%) CheckPoint
6 6 (6.52%) Dell
6 6 (6.52%) Ivanti
7 5 (5.43%) Remedy
8 4 (4.35%) Apple
8 4 (4.35%) Oracle
8 4 (4.35%) Samsung
8 4 (4.35%) Symantec
9 3 (3.26%) Palo Alto
9 3 (3.26%) SolarWinds
10 2 (2.17%) BMC
10 2 (2.17%) Salesforce.com
11 1 (1.09%) CommVault
11 1 (1.09%) NetApp