Period
to 23 February 2018

The following table provides summary statistics for permanent job vacancies advertised in the West Midlands with a requirement for Problem Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Problem Management over the 6 months to 23 February 2018 with a comparison to the same period in the previous 2 years.

Problem Management
England > West Midlands
6 months to
23 Feb 2018
Same period 2017 Same period 2016
Rank 192 159 226
Rank change year-on-year -33 +67 -57
Permanent jobs citing Problem Management 129 178 102
As % of all permanent IT jobs advertised in the West Midlands 1.31% 1.73% 0.92%
As % of the Processes & Methodologies category 1.48% 1.92% 1.05%
Number of salaries quoted 80 116 86
West Midlands median annual salary £39,565 £31,688 £44,250
Median salary % change year-on-year +24.86% -28.39% -6.84%
10th Percentile £23,975 £21,250 £27,732
90th Percentile £61,250 £48,625 £62,500
England median annual salary £45,000 £43,000 £43,750
% change year-on-year +4.65% -1.71% -0.57%

Problem Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the West Midlands with a requirement for process or methodology skills.

All Process and Methodology Skills
West Midlands
Permanent vacancies with a requirement for process or methodology skills 8,712 9,284 9,760
As % of all permanent IT jobs advertised in the West Midlands 88.30% 90.10% 87.95%
Number of salaries quoted 6,812 7,305 8,103
West Midlands median annual salary £42,500 £40,500 £42,500
Median salary % change year-on-year +4.94% -4.71% +6.25%
10th Percentile £25,000 £25,500 £25,250
90th Percentile £67,500 £62,500 £65,000
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +5.56%

Problem Management
Job Vacancy Trend in the West Midlands

Job postings citing Problem Management as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for Problem Management in the West Midlands

Problem Management
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Problem Management in the West Midlands.

Salary trend for Problem Management in the West Midlands

Problem Management
Salary Histogram in the West Midlands

The salary distribution of IT jobs citing Problem Management in the West Midlands over the 6 months to 23 February 2018.

Salary histogram for Problem Management in the West Midlands

Problem Management
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Problem Management within the West Midlands region over the 6 months to 23 February 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -28 54 £40,000 +33.33% 4
Solihull +12 22 £26,000 -19.54% 2
Coventry -14 18 £47,500 +65.22% 2
Warwickshire +4 12 £60,000 +76.47% 1
Staffordshire +14 7 £45,000 +100.00% 4
Wolverhampton - 7 £35,000 - 1
Shropshire +8 5 £26,000 -25.71% 2
Worcestershire +7 2 £24,000 -43.53%
Problem Management
England

For the 6 months to 23 February 2018, IT jobs citing Problem Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the West Midlands region with a requirement for Problem Management.

1 88 (68.22%) ITIL
2 58 (44.96%) Service Management
3 55 (42.64%) Change Management
4 47 (36.43%) Microsoft
5 41 (31.78%) Service Delivery
6 39 (30.23%) Incident Management
7 38 (29.46%) Active Directory
8 33 (25.58%) Line Management
9 31 (24.03%) Windows
10 29 (22.48%) Management Information System
11 25 (19.38%) VMware
12 24 (18.60%) SLA
12 24 (18.60%) Data Centre
13 23 (17.83%) MS Exchange
13 23 (17.83%) VMware Infrastructure
13 23 (17.83%) Hyper-V
14 22 (17.05%) Firewall
15 21 (16.28%) Citrix
16 20 (15.50%) Matrix Management
16 20 (15.50%) Continuous Improvement
16 20 (15.50%) Process Improvement
17 18 (13.95%) Dell
17 18 (13.95%) NetApp
17 18 (13.95%) Microsoft Azure
17 18 (13.95%) EqualLogic
17 18 (13.95%) Enterprise Storage
17 18 (13.95%) Windows Server
18 16 (12.40%) Cisco
18 16 (12.40%) Microsoft Office
19 14 (10.85%) Tivoli Storage Manager

Problem Management
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 23 (17.83%) MS Exchange
2 3 (2.33%) Skype for Business
3 2 (1.55%) Exchange Server 2010
3 2 (1.55%) Exchange Server 2013
4 1 (0.78%) CMS
4 1 (0.78%) Confluence
4 1 (0.78%) SharePoint
4 1 (0.78%) WebLogic
Applications
1 16 (12.40%) Microsoft Office
2 5 (3.88%) Microsoft Excel
3 1 (0.78%) Doxygen
Business Applications
1 3 (2.33%) assyst
1 3 (2.33%) Dynamics CRM
2 1 (0.78%) Oracle Applications
2 1 (0.78%) Remedy ITSM
2 1 (0.78%) SAP MM
Cloud Services
1 18 (13.95%) Microsoft Azure
2 14 (10.85%) Office 365
3 3 (2.33%) Amazon AWS
3 3 (2.33%) Amazon EC2
3 3 (2.33%) AWS CloudFormation
3 3 (2.33%) Dynamics 365
Communications & Networking
1 22 (17.05%) Firewall
2 5 (3.88%) LAN
2 5 (3.88%) WAN
3 4 (3.10%) SAN
3 4 (3.10%) SMS
3 4 (3.10%) TCP/IP
4 2 (1.55%) DHCP
4 2 (1.55%) DNS
5 1 (0.78%) ATM
5 1 (0.78%) IP Telephony
5 1 (0.78%) Skype
5 1 (0.78%) Structured Cabling
5 1 (0.78%) Telnet
5 1 (0.78%) Wireless
5 1 (0.78%) Wireshark
Database & Business Intelligence
1 1 (0.78%) BusinessObjects
1 1 (0.78%) Oracle BI EE
1 1 (0.78%) SQL Server
Development Applications
1 1 (0.78%) CA Gen
1 1 (0.78%) JIRA
1 1 (0.78%) Rational DOORS
1 1 (0.78%) Subversion
1 1 (0.78%) VectorCAST
1 1 (0.78%) Visual Studio
General
1 10 (7.75%) Finance
2 4 (3.10%) Manufacturing
2 4 (3.10%) Military
3 3 (2.33%) Law
3 3 (2.33%) Retail
4 2 (1.55%) Legal
5 1 (0.78%) Automotive
5 1 (0.78%) Games
5 1 (0.78%) Telecoms
Job Titles
1 32 (24.81%) Analyst
2 19 (14.73%) Support Analyst
3 18 (13.95%) Service Manager
4 17 (13.18%) Active Directory Support
4 17 (13.18%) Exchange Support
4 17 (13.18%) Server Support
5 16 (12.40%) Technical Leader
6 15 (11.63%) IT Manager
7 13 (10.08%) Active Directory Analyst
7 13 (10.08%) Active Directory Support Analyst
7 13 (10.08%) Delivery Manager
7 13 (10.08%) Server Analyst
7 13 (10.08%) Server Support Analyst
7 13 (10.08%) Services Delivery Manager
7 13 (10.08%) Windows Support Analyst
8 12 (9.30%) Desktop Support
8 12 (9.30%) Support Engineer
9 9 (6.98%) Windows Server Support
10 8 (6.20%) Active Directory Support Engineer
10 8 (6.20%) Infrastructure Support
Libraries, Frameworks & Software Standards
1 9 (6.98%) .NET
2 4 (3.10%) .NET Framework
2 4 (3.10%) ASP.NET
2 4 (3.10%) ASP.NET MVC
3 1 (0.78%) J2EE
Miscellaneous
1 29 (22.48%) Management Information System
2 24 (18.60%) Data Centre
3 18 (13.95%) Enterprise Storage
4 9 (6.98%) CMDB
5 7 (5.43%) Analytical Skills
6 5 (3.88%) Virtual Team
7 4 (3.10%) Computer Science
7 4 (3.10%) NHS
8 3 (2.33%) Cyberattack
8 3 (2.33%) Freedom of Information
8 3 (2.33%) Public Cloud
8 3 (2.33%) Smartphone
9 1 (0.78%) Client/Server
9 1 (0.78%) EFT
9 1 (0.78%) iPad
9 1 (0.78%) iPhone
Operating Systems
1 31 (24.03%) Windows
2 18 (13.95%) Windows Server
3 5 (3.88%) Linux
4 4 (3.10%) Windows 7
5 3 (2.33%) Mac OS
5 3 (2.33%) Windows 10
5 3 (2.33%) Windows Server 2012
6 1 (0.78%) Android
6 1 (0.78%) Apple iOS
6 1 (0.78%) FreeRTOS
6 1 (0.78%) SafeRTOS
6 1 (0.78%) Unix
6 1 (0.78%) Windows Embedded Compact
6 1 (0.78%) Windows Phone
6 1 (0.78%) Windows Phone 7
Processes & Methodologies
1 88 (68.22%) ITIL
2 58 (44.96%) Service Management
3 55 (42.64%) Change Management
4 41 (31.78%) Service Delivery
5 39 (30.23%) Incident Management
6 33 (25.58%) Line Management
7 20 (15.50%) Continuous Improvement
7 20 (15.50%) Matrix Management
7 20 (15.50%) Process Improvement
8 14 (10.85%) Root Cause Analysis
9 13 (10.08%) Trend Analysis
10 12 (9.30%) Coaching
11 11 (8.53%) Mentoring
12 10 (7.75%) ITIL V3
12 10 (7.75%) ITSM
12 10 (7.75%) Release Management
13 9 (6.98%) Asset Management
13 9 (6.98%) People Management
13 9 (6.98%) Software Engineering
14 8 (6.20%) IT Strategy
Programming Languages
1 9 (6.98%) C#
1 9 (6.98%) SQL
2 6 (4.65%) JavaScript
3 4 (3.10%) Java
3 4 (3.10%) Perl
3 4 (3.10%) PowerShell
3 4 (3.10%) VB.NET
4 3 (2.33%) Python
4 3 (2.33%) Ruby
4 3 (2.33%) VBScript
5 2 (1.55%) VBA
6 1 (0.78%) C
6 1 (0.78%) Lingo
6 1 (0.78%) PL/SQL
6 1 (0.78%) Shell Script
6 1 (0.78%) VB
6 1 (0.78%) VB6
Qualifications
1 8 (6.20%) ITIL Certification
2 6 (4.65%) CISSP
3 5 (3.88%) SC Cleared
3 5 (3.88%) Security Cleared
4 4 (3.10%) CISM
5 3 (2.33%) Degree
6 2 (1.55%) CompTIA Security+
6 2 (1.55%) GCIA
6 2 (1.55%) GCIH
6 2 (1.55%) SSCP
7 1 (0.78%) ISSMP
Quality Assurance & Compliance
1 24 (18.60%) SLA
2 9 (6.98%) PMO
3 5 (3.88%) COBIT
4 2 (1.55%) ISO/IEC 27001
4 2 (1.55%) PCI DSS
5 1 (0.78%) Data Quality
5 1 (0.78%) IEC 62304
5 1 (0.78%) ISO 13485
5 1 (0.78%) ISO 9001
5 1 (0.78%) ISO/IEC 20000
5 1 (0.78%) MISRA
5 1 (0.78%) MISRA C
System Software
1 38 (29.46%) Active Directory
2 23 (17.83%) Hyper-V
2 23 (17.83%) VMware Infrastructure
3 3 (2.33%) Docker
3 3 (2.33%) Virtual Machines
3 3 (2.33%) XenApp
4 2 (1.55%) Firmware
5 1 (0.78%) XenDesktop
Systems Management
1 14 (10.85%) SCCM
1 14 (10.85%) Tivoli Storage Manager
2 3 (2.33%) Ansible
2 3 (2.33%) Norton AntiVirus
2 3 (2.33%) Opscode Chef
2 3 (2.33%) Puppet
2 3 (2.33%) QRadar
2 3 (2.33%) Salt
2 3 (2.33%) SCOM
2 3 (2.33%) SCVMM
3 2 (1.55%) Backup Exec
3 2 (1.55%) Cisco IPCC
3 2 (1.55%) WSUS
4 1 (0.78%) AirWatch
4 1 (0.78%) MAILsweeper
4 1 (0.78%) Microsoft Intune
4 1 (0.78%) Netcool
Vendors
1 47 (36.43%) Microsoft
2 25 (19.38%) VMware
3 21 (16.28%) Citrix
4 18 (13.95%) Dell
4 18 (13.95%) EqualLogic
4 18 (13.95%) NetApp
5 16 (12.40%) Cisco
6 9 (6.98%) ServiceNow
7 6 (4.65%) Symantec
8 4 (3.10%) BMC
8 4 (3.10%) IBM
8 4 (3.10%) Xerox
9 3 (2.33%) McAfee
9 3 (2.33%) Oracle
9 3 (2.33%) Salesforce.com
10 2 (1.55%) Veeam
11 1 (0.78%) MobileIron
11 1 (0.78%) Pega
11 1 (0.78%) Sophos
11 1 (0.78%) webMethods