Period
to 25 May 2018

The following table provides summary statistics for permanent job vacancies advertised in the West Midlands with a requirement for Problem Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Problem Management over the 6 months to 25 May 2018 with a comparison to the same period in the previous 2 years.

Problem Management
England > West Midlands
6 months to
25 May 2018
Same period 2017 Same period 2016
Rank 205 183 202
Rank change year-on-year -22 +19 -14
Permanent jobs citing Problem Management 105 144 162
As % of all permanent IT jobs advertised in the West Midlands 1.11% 1.50% 1.35%
As % of the Processes & Methodologies category 1.24% 1.65% 1.51%
Number of salaries quoted 71 97 101
West Midlands median annual salary £40,000 £39,000 £38,000
Median salary % change year-on-year +2.56% +2.63% -10.59%
10th Percentile £25,500 £25,900 £26,750
90th Percentile £60,000 £78,750 £68,750
England median annual salary £45,000 £45,000 £45,000

Problem Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the West Midlands with a requirement for process or methodology skills.

All Process and Methodology Skills
West Midlands
Permanent vacancies with a requirement for process or methodology skills 8,489 8,709 10,761
As % of all permanent IT jobs advertised in the West Midlands 89.70% 90.47% 89.56%
Number of salaries quoted 6,490 7,109 8,613
West Midlands median annual salary £42,500 £40,000 £42,500
Median salary % change year-on-year +6.25% -5.88% +6.25%
10th Percentile £26,250 £25,750 £25,000
90th Percentile £67,500 £62,500 £65,000
England median annual salary £50,000 £50,000 £48,000
% change year-on-year - +4.17% +1.05%

Problem Management
Job Vacancy Trend in the West Midlands

Job postings citing Problem Management as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for Problem Management in the West Midlands

Problem Management
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Problem Management in the West Midlands.

Salary trend for Problem Management in the West Midlands

Problem Management
Salary Histogram in the West Midlands

The salary distribution of IT jobs citing Problem Management in the West Midlands over the 6 months to 25 May 2018.

Salary histogram for Problem Management in the West Midlands

Problem Management
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Problem Management within the West Midlands region over the 6 months to 25 May 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -39 44 £40,000 +6.67% 1
Coventry -4 27 £42,500 -3.41% 1
Staffordshire +18 12 £45,000 +100.00% 3
Solihull +13 5 £31,500 -4.55%
Warwickshire +3 5 £58,000 +48.72% 2
Shropshire +14 4 £26,000 -25.71%
Wolverhampton - 3 £35,000 -
Dudley - 2 £60,000 -
Problem Management
England

For the 6 months to 25 May 2018, IT jobs citing Problem Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the West Midlands region with a requirement for Problem Management.

1 59 (56.19%) ITIL
2 38 (36.19%) Service Management
3 27 (25.71%) Change Management
4 23 (21.90%) Service Delivery
5 22 (20.95%) Incident Management
6 21 (20.00%) Microsoft
7 20 (19.05%) SLA
8 18 (17.14%) SQL
9 17 (16.19%) Continuous Improvement
10 14 (13.33%) C#
10 14 (13.33%) Active Directory
10 14 (13.33%) Management Information System
11 13 (12.38%) Windows
12 12 (11.43%) Video\Live Streaming
12 12 (11.43%) Data Integration
12 12 (11.43%) VLE
12 12 (11.43%) Line Management
12 12 (11.43%) Data Centre
13 11 (10.48%) Analytical Skills
13 11 (10.48%) Matrix Management
13 11 (10.48%) Root Cause Analysis
13 11 (10.48%) Trend Analysis
13 11 (10.48%) ITIL V3
13 11 (10.48%) Finance
13 11 (10.48%) .NET
13 11 (10.48%) ITIL Certification
14 10 (9.52%) SCCM
14 10 (9.52%) Problem-Solving
15 9 (8.57%) Windows Server
15 9 (8.57%) ServiceNow

Problem Management
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (7.62%) Moodle
2 5 (4.76%) CMS
2 5 (4.76%) MS Exchange
3 2 (1.90%) Exchange Server 2010
3 2 (1.90%) Exchange Server 2013
3 2 (1.90%) Skype for Business
4 1 (0.95%) Confluence
4 1 (0.95%) SharePoint
4 1 (0.95%) WebLogic
Applications
1 3 (2.86%) Microsoft Office
2 1 (0.95%) Microsoft Excel
Business Applications
1 3 (2.86%) assyst
1 3 (2.86%) Dynamics CRM
1 3 (2.86%) Sentinel
2 1 (0.95%) Remedy ITSM
Cloud Services
1 9 (8.57%) Microsoft Azure
2 3 (2.86%) Dynamics 365
3 2 (1.90%) Office 365
4 1 (0.95%) Amazon AWS
Communications & Networking
1 6 (5.71%) Telnet
1 6 (5.71%) Wireshark
2 5 (4.76%) FTP
3 4 (3.81%) WAN
4 2 (1.90%) BGP
4 2 (1.90%) DSL
4 2 (1.90%) EIGRP
4 2 (1.90%) Firewall
4 2 (1.90%) LAN
4 2 (1.90%) MPLS
4 2 (1.90%) OSPF
4 2 (1.90%) SMS
4 2 (1.90%) VPN
5 1 (0.95%) ATM
5 1 (0.95%) Cisco ASA
5 1 (0.95%) HTTP
5 1 (0.95%) IP Telephony
5 1 (0.95%) Structured Cabling
5 1 (0.95%) TCP/IP
5 1 (0.95%) Wireless
Database & Business Intelligence
1 1 (0.95%) BusinessObjects
1 1 (0.95%) SQL Server
Development Applications
1 1 (0.95%) CA Gen
General
1 11 (10.48%) Finance
2 4 (3.81%) Military
3 2 (1.90%) Legal
4 1 (0.95%) Automotive
4 1 (0.95%) Billing
4 1 (0.95%) Games
4 1 (0.95%) Law
4 1 (0.95%) Manufacturing
4 1 (0.95%) Retail
Job Titles
1 35 (33.33%) Analyst
2 14 (13.33%) Service Manager
3 13 (12.38%) Developer
4 12 (11.43%) Analyst Developer
5 9 (8.57%) Delivery Manager
5 9 (8.57%) Services Delivery Manager
6 8 (7.62%) Applications Support
6 8 (7.62%) Support Analyst
7 7 (6.67%) Technical Leader
8 6 (5.71%) Applications Support Analyst
8 6 (5.71%) Incident Manager
8 6 (5.71%) IT Manager
9 5 (4.76%) IT Services Manager
9 5 (4.76%) Problem Manager
9 5 (4.76%) Senior Analyst
9 5 (4.76%) SQL Analyst
9 5 (4.76%) Team Leader
10 4 (3.81%) Head of Client Services
10 4 (3.81%) IT Analyst
10 4 (3.81%) Lead Architect
Libraries, Frameworks & Software Standards
1 11 (10.48%) .NET
2 5 (4.76%) .NET Framework
2 5 (4.76%) ASP.NET
2 5 (4.76%) ASP.NET MVC
3 1 (0.95%) J2EE
Miscellaneous
1 14 (13.33%) Management Information System
2 12 (11.43%) Data Centre
2 12 (11.43%) Video\Live Streaming
2 12 (11.43%) VLE
3 11 (10.48%) Analytical Skills
4 7 (6.67%) CMDB
4 7 (6.67%) Self-Motivation
5 6 (5.71%) Virtual Team
6 4 (3.81%) NHS
7 3 (2.86%) CESG
7 3 (2.86%) Freedom of Information
7 3 (2.86%) Video Conferencing
8 2 (1.90%) Computer Science
8 2 (1.90%) EFT
8 2 (1.90%) Smartphone
9 1 (0.95%) Client/Server
9 1 (0.95%) Enterprise Storage
9 1 (0.95%) iPad
9 1 (0.95%) iPhone
Operating Systems
1 13 (12.38%) Windows
2 9 (8.57%) Windows Server
3 5 (4.76%) Windows 7
4 4 (3.81%) Windows 10
5 3 (2.86%) Mac OS
5 3 (2.86%) Windows Server 2012
6 2 (1.90%) Android
6 2 (1.90%) Apple iOS
7 1 (0.95%) Unix
7 1 (0.95%) Windows Phone
7 1 (0.95%) Windows Phone 7
Processes & Methodologies
1 59 (56.19%) ITIL
2 38 (36.19%) Service Management
3 27 (25.71%) Change Management
4 23 (21.90%) Service Delivery
5 22 (20.95%) Incident Management
6 17 (16.19%) Continuous Improvement
7 12 (11.43%) Data Integration
7 12 (11.43%) Line Management
8 11 (10.48%) ITIL V3
8 11 (10.48%) Matrix Management
8 11 (10.48%) Root Cause Analysis
8 11 (10.48%) Trend Analysis
9 10 (9.52%) Problem-Solving
10 8 (7.62%) Customer Requirements
10 8 (7.62%) ITSM
10 8 (7.62%) People Management
10 8 (7.62%) Software Delivery
11 7 (6.67%) Information Security
11 7 (6.67%) Matrix Organization
11 7 (6.67%) Stakeholder Management
Programming Languages
1 18 (17.14%) SQL
2 14 (13.33%) C#
3 7 (6.67%) VBA
4 6 (5.71%) JavaScript
4 6 (5.71%) PowerShell
5 5 (4.76%) VB.NET
6 4 (3.81%) Java
7 3 (2.86%) PHP
8 1 (0.95%) Lingo
8 1 (0.95%) Perl
8 1 (0.95%) PL/SQL
8 1 (0.95%) Shell Script
8 1 (0.95%) VB
8 1 (0.95%) VB6
Qualifications
1 11 (10.48%) ITIL Certification
2 7 (6.67%) SC Cleared
2 7 (6.67%) Security Cleared
3 5 (4.76%) CISSP
4 3 (2.86%) CISA
4 3 (2.86%) CISM
5 2 (1.90%) CCNP
5 2 (1.90%) CCSA
5 2 (1.90%) CEH
5 2 (1.90%) Cisco Certification
5 2 (1.90%) CompTIA Security+
5 2 (1.90%) TOGAF Certification
6 1 (0.95%) Degree
Quality Assurance & Compliance
1 20 (19.05%) SLA
2 6 (5.71%) PMO
3 5 (4.76%) ISO/IEC 27001
4 4 (3.81%) ISO/IEC 20000
5 3 (2.86%) COBIT
5 3 (2.86%) Cyber Essentials
5 3 (2.86%) Cyber Essentials PLUS
5 3 (2.86%) PCI DSS
5 3 (2.86%) QA
6 1 (0.95%) Data Quality
6 1 (0.95%) Sarbanes-Oxley
System Software
1 14 (13.33%) Active Directory
2 4 (3.81%) XenApp
3 2 (1.90%) Firmware
4 1 (0.95%) Hyper-V
4 1 (0.95%) Virtual Servers
4 1 (0.95%) VMware Infrastructure
4 1 (0.95%) XenDesktop
Systems Management
1 10 (9.52%) SCCM
2 7 (6.67%) Tivoli Storage Manager
3 1 (0.95%) Cisco UCCE
3 1 (0.95%) Cisco UCCX
3 1 (0.95%) MAILsweeper
3 1 (0.95%) Systems Management Server (SMS)
Vendors
1 21 (20.00%) Microsoft
2 9 (8.57%) ServiceNow
3 7 (6.67%) Citrix
4 4 (3.81%) Xerox
5 3 (2.86%) Salesforce.com
5 3 (2.86%) VMware
6 2 (1.90%) Capita
6 2 (1.90%) Cisco
7 1 (0.95%) Avaya
7 1 (0.95%) BEA
7 1 (0.95%) CheckPoint
7 1 (0.95%) Dell
7 1 (0.95%) EqualLogic
7 1 (0.95%) Informatica
7 1 (0.95%) NetApp
7 1 (0.95%) Pega
7 1 (0.95%) Remedy
7 1 (0.95%) Sophos
7 1 (0.95%) Symantec
7 1 (0.95%) webMethods