Period
to 23 November 2017

The following table provides summary statistics for permanent job vacancies advertised in the West Midlands with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 23 November 2017 with a comparison to the same period in the previous 2 years.

IT Service Management (ITSM)
England > West Midlands
6 months to
23 Nov 2017
Same period 2016 Same period 2015
Rank 250 232 209
Rank change year-on-year -18 -23 +60
Permanent jobs citing ITSM 78 112 108
As % of all permanent IT jobs advertised in the West Midlands 0.77% 0.98% 0.99%
As % of the Processes & Methodologies category 0.87% 1.09% 1.13%
Number of salaries quoted 47 78 87
West Midlands median annual salary £50,000 £40,000 £39,500
Median salary % change year-on-year +25.00% +1.27% -31.30%
10th Percentile £29,400 £23,382 £20,500
90th Percentile £64,063 £63,225 £68,750
England median annual salary £47,500 £46,000 £45,000
% change year-on-year +3.26% +2.22% +5.88%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the West Midlands with a requirement for process or methodology skills.

All Process and Methodology Skills
West Midlands
Permanent vacancies with a requirement for process or methodology skills 9007 10237 9539
As % of all permanent IT jobs advertised in the West Midlands 88.84% 89.16% 87.66%
Number of salaries quoted 7281 8000 7868
West Midlands median annual salary £40,000 £40,000 £40,000
10th Percentile £25,500 £25,000 £24,750
90th Percentile £65,000 £63,750 £64,500
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +5.56%

ITSM
Job Vacancy Trend in the West Midlands

Job postings citing ITSM as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for ITSM in the West Midlands

ITSM
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM in the West Midlands.

Salary trend for ITSM in the West Midlands

ITSM
Salary Histogram in the West Midlands

The salary distribution of IT jobs citing ITSM in the West Midlands over the 6 months to 23 November 2017.

Salary histogram for ITSM in the West Midlands

ITSM
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the West Midlands region over the 6 months to 23 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -13 28 £50,000 +17.65% 2
Coventry +21 13 £57,500 -5.74% 1
Shropshire - 11 £39,131 -
Walsall +4 4 £32,500 -17.20%
Solihull -7 4 - -
Worcestershire - 4 £62,500 - 1
Staffordshire +6 3 £44,000 +10.00% 1
Dudley +7 1 £32,500 +20.37%
Wolverhampton +5 1 £32,500 -10.96%
Warwickshire -8 1 - - 1
Herefordshire - 1 - -
ITSM
England

For the 6 months to 23 November 2017, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Midlands region with a requirement for ITSM.

1 56 (71.79%) ITIL
2 55 (70.51%) Service Management
3 24 (30.77%) Analytical Skills
4 19 (24.36%) Data Centre
5 17 (21.79%) Agile Software Development
6 16 (20.51%) Incident Management
7 15 (19.23%) Degree
7 15 (19.23%) Remedy
7 15 (19.23%) Remedy ITSM
8 14 (17.95%) Security Cleared
9 13 (16.67%) Management Information System
10 12 (15.38%) Service Delivery
10 12 (15.38%) Configuration Management
10 12 (15.38%) ITIL Certification
10 12 (15.38%) Windows
10 12 (15.38%) Problem Management
11 11 (14.10%) Project Management
11 11 (14.10%) Change Management
12 10 (12.82%) SC Cleared
12 10 (12.82%) DevOps
12 10 (12.82%) SDLC
13 9 (11.54%) SaaS
13 9 (11.54%) Active Directory
13 9 (11.54%) Microsoft Office
14 8 (10.26%) SLA
14 8 (10.26%) Microsoft
14 8 (10.26%) Windows Server
15 7 (8.97%) Mentoring
15 7 (8.97%) Software Delivery
15 7 (8.97%) Microsoft Azure

ITSM
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (7.69%) Documentum
2 5 (6.41%) BizTalk Server
3 2 (2.56%) IIS
Applications
1 9 (11.54%) Microsoft Office
2 2 (2.56%) Microsoft Excel
Business Applications
1 15 (19.23%) Remedy ITSM
Cloud Services
1 9 (11.54%) SaaS
2 7 (8.97%) Microsoft Azure
3 2 (2.56%) Amazon AWS
4 1 (1.28%) G Suite
4 1 (1.28%) Google Cloud Platform
4 1 (1.28%) PaaS
Communications & Networking
1 2 (2.56%) Cisco IOS
1 2 (2.56%) Softphone
2 1 (1.28%) DNS
2 1 (1.28%) HTTP
2 1 (1.28%) TCP/IP
2 1 (1.28%) VoIP
Database & Business Intelligence
1 6 (7.69%) SQL Server
2 2 (2.56%) BusinessObjects
2 2 (2.56%) Relational Database
2 2 (2.56%) SAP BW
3 1 (1.28%) RDBMS
3 1 (1.28%) SAP HANA
Development Applications
1 6 (7.69%) Jenkins
2 1 (1.28%) Git (software)
2 1 (1.28%) Oracle Forms
2 1 (1.28%) Team Foundation Server
General
1 6 (7.69%) Law
2 5 (6.41%) Manufacturing
3 4 (5.13%) Finance
4 3 (3.85%) Banking
4 3 (3.85%) Legal
5 2 (2.56%) Investment Banking
6 1 (1.28%) Retail
Job Titles
1 13 (16.67%) Analyst
2 10 (12.82%) Service Manager
3 8 (10.26%) IT Manager
3 8 (10.26%) Service Analyst
4 7 (8.97%) Service Desk Analyst
4 7 (8.97%) Transition Manager
5 6 (7.69%) Delivery Manager
5 6 (7.69%) IT Services Manager
5 6 (7.69%) Platform Manager
5 6 (7.69%) Senior Manager
5 6 (7.69%) Senior Transition Manager
6 4 (5.13%) Configuration Specialist
6 4 (5.13%) Incident Manager
6 4 (5.13%) SAP Support
6 4 (5.13%) Support Manager
7 3 (3.85%) Consultant
7 3 (3.85%) Developer
7 3 (3.85%) ITIL Manager
7 3 (3.85%) Major Incident Manager
7 3 (3.85%) SAP Manager
Libraries, Frameworks & Software Standards
1 6 (7.69%) JSON
1 6 (7.69%) REST
1 6 (7.69%) XML
2 5 (6.41%) SOAP
3 4 (5.13%) .NET
4 2 (2.56%) CSS
4 2 (2.56%) HTML
5 1 (1.28%) Ajax
5 1 (1.28%) CSS3
5 1 (1.28%) HTML5
Miscellaneous
1 24 (30.77%) Analytical Skills
2 19 (24.36%) Data Centre
3 13 (16.67%) Management Information System
4 4 (5.13%) CMDB
5 2 (2.56%) Data Protection Act
5 2 (2.56%) Life Science
6 1 (1.28%) Foreign Exchange (FX)
6 1 (1.28%) User Experience
6 1 (1.28%) Video Conferencing
6 1 (1.28%) Virtual Team
Operating Systems
1 12 (15.38%) Windows
2 8 (10.26%) Windows Server
3 6 (7.69%) Windows Server 2008
4 4 (5.13%) Windows Server 2012
5 2 (2.56%) Linux
5 2 (2.56%) Windows 10
5 2 (2.56%) Windows 7
6 1 (1.28%) Android
6 1 (1.28%) Unix
Processes & Methodologies
1 56 (71.79%) ITIL
2 55 (70.51%) Service Management
3 17 (21.79%) Agile Software Development
4 16 (20.51%) Incident Management
5 12 (15.38%) Configuration Management
5 12 (15.38%) Problem Management
5 12 (15.38%) Service Delivery
6 11 (14.10%) Change Management
6 11 (14.10%) Project Management
7 10 (12.82%) DevOps
7 10 (12.82%) SDLC
8 7 (8.97%) Continuous Integration
8 7 (8.97%) Data Management
8 7 (8.97%) ITIL V3
8 7 (8.97%) Kanban
8 7 (8.97%) Mentoring
8 7 (8.97%) Process Improvement
8 7 (8.97%) Scrum
8 7 (8.97%) Software Delivery
8 7 (8.97%) Test Automation
Programming Languages
1 5 (6.41%) SQL
2 2 (2.56%) PowerShell
2 2 (2.56%) VBA
3 1 (1.28%) C#
3 1 (1.28%) Java
3 1 (1.28%) JavaScript
3 1 (1.28%) Python
3 1 (1.28%) Ruby
3 1 (1.28%) Scala
Qualifications
1 15 (19.23%) Degree
2 14 (17.95%) Security Cleared
3 12 (15.38%) ITIL Certification
4 10 (12.82%) SC Cleared
5 6 (7.69%) ISEB
6 3 (3.85%) DV Cleared
7 1 (1.28%) CISA
7 1 (1.28%) CISSP
Quality Assurance & Compliance
1 8 (10.26%) SLA
2 5 (6.41%) ISO/IEC 27001
3 3 (3.85%) Cyber Essentials
3 3 (3.85%) GDPR
4 2 (2.56%) COBIT
4 2 (2.56%) PCI DSS
5 1 (1.28%) Data Quality
System Software
1 9 (11.54%) Active Directory
2 4 (5.13%) VMware Infrastructure
3 1 (1.28%) Docker
Systems Management
1 7 (8.97%) Opscode Chef
1 7 (8.97%) Puppet
2 4 (5.13%) SCOrch
3 2 (2.56%) Cisco IPCC
4 1 (1.28%) Ansible
4 1 (1.28%) Kubernetes
4 1 (1.28%) Terraform
Vendors
1 15 (19.23%) Remedy
2 8 (10.26%) Microsoft
3 7 (8.97%) ServiceNow
4 6 (7.69%) Pega
4 6 (7.69%) SAP
5 4 (5.13%) BMC
5 4 (5.13%) LANDesk
5 4 (5.13%) VMware
6 3 (3.85%) Sun
7 2 (2.56%) Cisco
7 2 (2.56%) Citrix
7 2 (2.56%) Google
7 2 (2.56%) MobileIron
7 2 (2.56%) Tableau
8 1 (1.28%) Oracle
8 1 (1.28%) Workday