The following table provides summary statistics for permanent job vacancies advertised in the West Midlands with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 3 months to 28 June 2017 with a comparison to the same period in the previous 2 years.

IT Service Management (ITSM)
England / West Midlands
3 months to
28 Jun 2017
Same period 2016 Same period 2015
Rank 182 176 195
Rank change year-on-year -6 +19  
Permanent jobs citing ITSM 47 65 38
As % of all permanent IT jobs advertised in the West Midlands 0.91% 1.05% 0.67%
As % of the Processes & Methodologies category 1.04% 1.19% 0.76%
Number of salaries quoted 32 53 26
Median salary £50,000 £37,500 £36,000
Median salary % change year-on-year +33.33% +4.16%  
90% offered a salary of more than £31,750 £24,895 £19,500
10% offered a salary of more than £64,063 £56,000 £63,750
UK excluding London median salary £46,000 £42,500 £42,500
% change year-on-year +8.23% -  

ITSM is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the West Midlands with a requirement for process and methodology skills.

Process & Methodology Skills
West Midlands
Permanent job vacancies with a requirement for process and methodology skills 4536 5472 4973
As % of all permanent IT job vacancies advertised in the West Midlands 88.28% 88.72% 87.45%
Number of salaries quoted 15009 16353 16248
Median salary £42,500 £42,500 £42,500
90% offered a salary of more than £27,250 £25,000 £26,250
10% offered a salary of more than £63,750 £70,000 £68,750
UK excluding London median salary £45,000 £45,000 £43,000
% change year-on-year - +4.65%  

ITSM
Job Vacancy Trend in the West Midlands

Job postings citing ITSM as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for ITSM in the West Midlands

ITSM
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM in the West Midlands.

Salary trend for ITSM in the West Midlands

ITSM
Salary Histogram in the West Midlands

The salary distribution of IT jobs citing ITSM in the West Midlands over the 3 months to 28 June 2017.

Salary histogram for ITSM in the West Midlands

ITSM
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the West Midlands region over the 3 months to 28 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -14 13 £50,000 - 1
Coventry - 11 £50,000 - 3
Shropshire +7 7 £58,750 +67.85% 1
Solihull -4 4 £41,250 +71.87%
Herefordshire - 3 - -
Worcestershire - 2 £57,500 -
Warwickshire +9 1 - - 1
ITSM
England

For the 6 months to 28 June 2017, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Midlands region with a requirement for ITSM.

1 63 (75.00%) ITIL
2 58 (69.05%) Service Management
3 22 (26.19%) Degree
4 20 (23.81%) SLA
5 18 (21.43%) Agile Software Development
6 16 (19.05%) Analytical Skills
7 14 (16.67%) Management Information System
8 13 (15.48%) ITIL V3
9 11 (13.10%) Microsoft
9 11 (13.10%) ServiceNow
10 10 (11.90%) Project Management
10 10 (11.90%) Finance
10 10 (11.90%) Problem Management
11 9 (10.71%) TOGAF
11 9 (10.71%) SaaS
11 9 (10.71%) Waterfall
11 9 (10.71%) Risk Management
11 9 (10.71%) Information Security
11 9 (10.71%) Mentoring
12 7 (8.33%) Enterprise Architecture
12 7 (8.33%) Service Delivery
12 7 (8.33%) Windows
12 7 (8.33%) Data Centre
13 6 (7.14%) Coaching
13 6 (7.14%) Opscode Chef
13 6 (7.14%) Microsoft Office
13 6 (7.14%) Remedy
13 6 (7.14%) Cisco
13 6 (7.14%) Business Continuity
13 6 (7.14%) ISO/IEC 27001

ITSM
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (4.76%) Documentum
2 1 (1.19%) Confluence
2 1 (1.19%) IIS
2 1 (1.19%) MS Exchange
Applications
1 6 (7.14%) Microsoft Office
2 4 (4.76%) Microsoft Excel
3 1 (1.19%) Microsoft PowerPoint
3 1 (1.19%) MS Visio
Business Applications
1 6 (7.14%) Remedy ITSM
2 1 (1.19%) SAP HCM
2 1 (1.19%) SAP HR
Cloud Services
1 9 (10.71%) SaaS
2 4 (4.76%) Microsoft Azure
3 3 (3.57%) PaaS
4 2 (2.38%) Amazon AWS
5 1 (1.19%) Office 365
Communications & Networking
1 3 (3.57%) HTTP
2 2 (2.38%) Cisco IOS
2 2 (2.38%) DHCP
2 2 (2.38%) DNS
2 2 (2.38%) Firewall
2 2 (2.38%) Softphone
2 2 (2.38%) TCP/IP
3 1 (1.19%) LAN
3 1 (1.19%) VPN
3 1 (1.19%) WAN
Database & Business Intelligence
1 2 (2.38%) Big Data
1 2 (2.38%) SQL Server
2 1 (1.19%) Relational Database
2 1 (1.19%) SQL Server 2008
Development Applications
1 5 (5.95%) Jenkins
2 3 (3.57%) JIRA
3 1 (1.19%) Balsamiq Mockups
3 1 (1.19%) Git (software)
3 1 (1.19%) JUnit
3 1 (1.19%) Subversion
3 1 (1.19%) Visual Studio
General
1 10 (11.90%) Finance
2 4 (4.76%) Automotive
2 4 (4.76%) Manufacturing
2 4 (4.76%) Retail
3 2 (2.38%) Back Office
3 2 (2.38%) Marketing
3 2 (2.38%) Telecoms
4 1 (1.19%) Banking
4 1 (1.19%) French Language
4 1 (1.19%) Investment Banking
4 1 (1.19%) Law
Job Titles
1 21 (25.00%) Service Manager
2 15 (17.86%) Analyst
3 10 (11.90%) Architect
4 9 (10.71%) IT Manager
5 8 (9.52%) IT Services Manager
6 7 (8.33%) Support Analyst
7 6 (7.14%) Consultant
7 6 (7.14%) IT Support
7 6 (7.14%) QA Manager
7 6 (7.14%) Quality Manager
8 5 (5.95%) Developer
9 4 (4.76%) Client Services Manager
9 4 (4.76%) Delivery Manager
9 4 (4.76%) Designer
9 4 (4.76%) ITIL Manager
9 4 (4.76%) ITIL Service Manager
9 4 (4.76%) Platform Manager
9 4 (4.76%) Software Manager
9 4 (4.76%) Software QA Manager
10 3 (3.57%) Security Manager
Libraries, Frameworks & Software Standards
1 4 (4.76%) .NET
1 4 (4.76%) CSS
1 4 (4.76%) HTML
2 3 (3.57%) CSS3
2 3 (3.57%) HTML5
2 3 (3.57%) REST
3 2 (2.38%) Ajax
3 2 (2.38%) JSON
4 1 (1.19%) ASP.NET
4 1 (1.19%) Django
4 1 (1.19%) Guice
4 1 (1.19%) jQuery
4 1 (1.19%) Play Framework
4 1 (1.19%) RESTful
4 1 (1.19%) Ruby on Rails
4 1 (1.19%) Spring
4 1 (1.19%) Twitter Bootstrap
4 1 (1.19%) WPF
4 1 (1.19%) XML
Miscellaneous
1 16 (19.05%) Analytical Skills
2 14 (16.67%) Management Information System
3 7 (8.33%) Data Centre
4 3 (3.57%) Foreign Exchange (FX)
5 2 (2.38%) Life Science
5 2 (2.38%) User Experience
5 2 (2.38%) Virtual Team
6 1 (1.19%) Blackberry
6 1 (1.19%) Computer Science
6 1 (1.19%) Data Protection Act
6 1 (1.19%) Driving Licence
Operating Systems
1 7 (8.33%) Windows
2 3 (3.57%) Linux
2 3 (3.57%) Windows 7
2 3 (3.57%) Windows Server
3 2 (2.38%) Android
3 2 (2.38%) Windows 10
3 2 (2.38%) Windows Server 2008
4 1 (1.19%) Apple iOS
Processes & Methodologies
1 63 (75.00%) ITIL
2 58 (69.05%) Service Management
3 18 (21.43%) Agile Software Development
4 13 (15.48%) ITIL V3
5 10 (11.90%) Problem Management
5 10 (11.90%) Project Management
6 9 (10.71%) Information Security
6 9 (10.71%) Mentoring
6 9 (10.71%) Risk Management
6 9 (10.71%) TOGAF
6 9 (10.71%) Waterfall
7 7 (8.33%) Enterprise Architecture
7 7 (8.33%) Service Delivery
8 6 (7.14%) Business Continuity
8 6 (7.14%) Coaching
8 6 (7.14%) Continuous Integration
8 6 (7.14%) Test Automation
9 5 (5.95%) DevOps
9 5 (5.95%) People Management
9 5 (5.95%) Process Improvement
Programming Languages
1 4 (4.76%) C#
2 3 (3.57%) Python
2 3 (3.57%) Ruby
2 3 (3.57%) Scala
3 2 (2.38%) Java
3 2 (2.38%) JavaScript
3 2 (2.38%) PowerShell
3 2 (2.38%) VBA
4 1 (1.19%) C
4 1 (1.19%) SQL
4 1 (1.19%) T-SQL
Qualifications
1 22 (26.19%) Degree
2 3 (3.57%) Cisco Certification
2 3 (3.57%) CISSP
2 3 (3.57%) ISEB
2 3 (3.57%) ITIL Certification
2 3 (3.57%) MOS
2 3 (3.57%) Security Cleared
3 2 (2.38%) CCNA
3 2 (2.38%) CISM
3 2 (2.38%) MCP
3 2 (2.38%) Microsoft Certification
3 2 (2.38%) PCI QSA
3 2 (2.38%) SC Cleared
4 1 (1.19%) A+ Certification
4 1 (1.19%) CCIE
4 1 (1.19%) CISA
4 1 (1.19%) DV Cleared
4 1 (1.19%) ISTQB Foundation Certification
4 1 (1.19%) MCSA
4 1 (1.19%) MCSE
Quality Assurance & Compliance
1 20 (23.81%) SLA
2 6 (7.14%) ISO/IEC 27001
2 6 (7.14%) QA
3 5 (5.95%) PCI DSS
4 3 (3.57%) ISO/IEC 20000
5 2 (2.38%) COBIT
5 2 (2.38%) Data Quality
5 2 (2.38%) Sarbanes-Oxley
6 1 (1.19%) ISO/IEC 19770
System Software
1 4 (4.76%) Active Directory
2 2 (2.38%) VMware Infrastructure
3 1 (1.19%) vSphere
Systems Management
1 6 (7.14%) Opscode Chef
1 6 (7.14%) Puppet
2 2 (2.38%) Icinga
2 2 (2.38%) vRealize
3 1 (1.19%) vCenter Server
Vendors
1 11 (13.10%) Microsoft
1 11 (13.10%) ServiceNow
2 6 (7.14%) Cisco
2 6 (7.14%) Remedy
3 4 (4.76%) Pega
3 4 (4.76%) VMware
4 3 (3.57%) Oracle
5 2 (2.38%) Adobe
5 2 (2.38%) BMC
5 2 (2.38%) Dell
5 2 (2.38%) EMC
5 2 (2.38%) LANDesk
5 2 (2.38%) MobileIron
5 2 (2.38%) SAP
6 1 (1.19%) Apple
6 1 (1.19%) Cadence
6 1 (1.19%) Google
6 1 (1.19%) IBM
6 1 (1.19%) Palo Alto
6 1 (1.19%) Telerik
Coventry, West Midlands (County)
Spring Technology
Posted: 6 hours ago
Birmingham
Interquest - IQ Tech
Salary: £25000 - £90000 per annum
Posted: 6 days ago
Coventry, West Midlands (County)
The Coventry Building Society
Salary: £39,489 - 59,235 per year + Benefits
Posted: 12 days ago
Warwick, Warwickshire
Midcounties Cooperative
Salary: From £18,000 to £22,000 per annum
Posted: 20 days ago
Telford
Revenue & Customs Digital Technology Services
Salary: £59,375 - £65,625
Posted: 26 days ago