The following table provides summary statistics for permanent job vacancies advertised in the West Midlands with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 3 months to 29 March 2017 with a comparison to the same period in the previous 2 years.

IT Service Management (ITSM)
England / West Midlands
3 months to
29 Mar 2017
Same period 2016 Same period 2015
Rank 173 187 193
Rank change year-on-year +14 +6  
Permanent jobs citing ITSM 37 54 28
As % of all permanent IT jobs advertised in the West Midlands 0.77% 0.87% 0.55%
As % of the Processes & Methodologies category 0.86% 0.99% 0.66%
Number of salaries quoted 32 48 23
Median salary £46,750 £50,000 £53,500
Median salary % change year-on-year -6.50% -6.54%  
90% offered a salary of more than £26,700 £26,700 £32,500
10% offered a salary of more than £69,250 £55,000 £64,700
UK excluding London median salary £47,500 £45,000 £42,500
% change year-on-year +5.55% +5.88%  

ITSM is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the West Midlands with a requirement for process and methodology skills.

Process & Methodology Skills
West Midlands
Permanent job vacancies with a requirement for process and methodology skills 4315 5452 4247
As % of all permanent IT job vacancies advertised in the West Midlands 90.06% 88.23% 83.65%
Number of salaries quoted 3526 4385 3549
Median salary £42,500 £43,000 £42,500
Median salary % change year-on-year -1.16% +1.17%  
90% offered a salary of more than £28,500 £27,500 £27,500
10% offered a salary of more than £61,500 £62,500 £62,898
UK excluding London median salary £45,000 £45,000 £43,000
% change year-on-year - +4.65%  

ITSM
Job Vacancy Trend in the West Midlands

The job posting trend of jobs advertised in the West Midlands citing ITSM as a proportion of all permanent or contract IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for ITSM in the West Midlands

ITSM
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM in the West Midlands.

Salary trend for ITSM in the West Midlands

ITSM
Salary Histogram in the West Midlands

The salary distribution of IT jobs citing ITSM in the West Midlands over the 3 months to 29 March 2017.

Salary histogram for ITSM in the West Midlands

ITSM
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the West Midlands region over the 3 months to 29 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +10 17 £61,000 +22.00%
Warwickshire +30 6 £45,000 -21.73%
Coventry +16 5 £42,250 -6.11% 2
Staffordshire - 3 £22,000 -
Dudley +1 1 £17,500 -68.18%
Shropshire -4 1 - - 1
Solihull -18 1 £26,500 -37.64%
Worcestershire - 1 £28,500 - 1
ITSM
England

For the 6 months to 29 March 2017, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Midlands region with a requirement for ITSM.

1 61 (74.39%) ITIL
1 61 (74.39%) Service Management
2 22 (26.83%) ServiceNow
3 20 (24.39%) Service Delivery
3 20 (24.39%) SLA
4 14 (17.07%) Project Management
4 14 (17.07%) Microsoft
4 14 (17.07%) Management Information System
5 13 (15.85%) Finance
5 13 (15.85%) Degree
6 12 (14.63%) QA
6 12 (14.63%) ITIL V3
6 12 (14.63%) Data Centre
6 12 (14.63%) Cisco
7 11 (13.41%) Business Continuity
7 11 (13.41%) Service Design
8 10 (12.20%) TOGAF
8 10 (12.20%) Microsoft Certification
8 10 (12.20%) Analytical Skills
8 10 (12.20%) Incident Management
9 9 (10.98%) Enterprise Architecture
9 9 (10.98%) Problem Management
9 9 (10.98%) Windows
9 9 (10.98%) Retail
10 8 (9.76%) Change Management
10 8 (9.76%) MCSE
10 8 (9.76%) Performance Monitoring
11 7 (8.54%) Active Directory
11 7 (8.54%) VMware
11 7 (8.54%) Agile Software Development

ITSM
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 4 (4.88%) MS PowerPoint
2 2 (2.44%) MS Excel
3 1 (1.22%) MS Office
Business Applications
1 6 (7.32%) Remedy ITSM
2 1 (1.22%) Dynamics CRM
2 1 (1.22%) SAP HCM
2 1 (1.22%) SAP HR
Cloud Services
1 6 (7.32%) Microsoft Azure
2 3 (3.66%) Amazon AWS
2 3 (3.66%) PaaS
2 3 (3.66%) SaaS
3 1 (1.22%) G Suite
3 1 (1.22%) Office 365
Communications & Networking
1 5 (6.10%) LAN
1 5 (6.10%) WAN
2 4 (4.88%) SMS
3 3 (3.66%) Firewall
3 3 (3.66%) Network Security
3 3 (3.66%) VPN
4 1 (1.22%) Internet
4 1 (1.22%) MPLS
Database & Business Intelligence
1 3 (3.66%) Big Data
2 1 (1.22%) SQL Server
2 1 (1.22%) SQL Server 2008
Development Applications
1 2 (2.44%) JIRA
2 1 (1.22%) Balsamiq Mockups
2 1 (1.22%) Visual Studio
General
1 13 (15.85%) Finance
2 9 (10.98%) Retail
3 4 (4.88%) Manufacturing
4 2 (2.44%) Automotive
4 2 (2.44%) Back Office
4 2 (2.44%) Marketing
5 1 (1.22%) Military
5 1 (1.22%) Publishing
5 1 (1.22%) Telecoms
Job Titles
1 16 (19.51%) Analyst
2 12 (14.63%) Architect
2 12 (14.63%) QA Manager
2 12 (14.63%) Quality Manager
3 11 (13.41%) Service Manager
4 9 (10.98%) Software QA Manager
5 8 (9.76%) Head of IT
6 7 (8.54%) Applications Support
6 7 (8.54%) Support Analyst
7 6 (7.32%) Consultant
7 6 (7.32%) Software Manager
8 5 (6.10%) Applications Support Analyst
9 4 (4.88%) Applications Manager
9 4 (4.88%) Applications Project Manager
9 4 (4.88%) Delivery Manager
9 4 (4.88%) Head of Service Management
9 4 (4.88%) Project Manager
9 4 (4.88%) Services Delivery Manager
9 4 (4.88%) Web Manager
9 4 (4.88%) Web Project Manager
Libraries, Frameworks & Software Standards
1 4 (4.88%) Flash
2 1 (1.22%) .NET
2 1 (1.22%) ASP.NET
2 1 (1.22%) CSS
2 1 (1.22%) CSS3
2 1 (1.22%) HTML
2 1 (1.22%) HTML5
2 1 (1.22%) jQuery
2 1 (1.22%) Twitter Bootstrap
2 1 (1.22%) WPF
Miscellaneous
1 14 (17.07%) Management Information System
2 12 (14.63%) Data Centre
3 10 (12.20%) Analytical Skills
4 3 (3.66%) Blackberry
4 3 (3.66%) FMCG
5 2 (2.44%) Computer Science
6 1 (1.22%) Driving Licence
6 1 (1.22%) User Experience
Operating Systems
1 9 (10.98%) Windows
2 6 (7.32%) Windows 7
3 5 (6.10%) Windows Server
4 4 (4.88%) Linux
5 3 (3.66%) Windows Server 2003
5 3 (3.66%) Windows Server 2008
5 3 (3.66%) Windows Server 2012
6 2 (2.44%) Android
7 1 (1.22%) Apple iOS
7 1 (1.22%) Windows XP
Processes & Methodologies
1 61 (74.39%) ITIL
1 61 (74.39%) Service Management
2 20 (24.39%) Service Delivery
3 14 (17.07%) Project Management
4 12 (14.63%) ITIL V3
5 11 (13.41%) Business Continuity
5 11 (13.41%) Service Design
6 10 (12.20%) Incident Management
6 10 (12.20%) TOGAF
7 9 (10.98%) Enterprise Architecture
7 9 (10.98%) Problem Management
8 8 (9.76%) Change Management
8 8 (9.76%) Performance Monitoring
9 7 (8.54%) Agile Software Development
10 6 (7.32%) PRINCE2
10 6 (7.32%) Stakeholder Management
10 6 (7.32%) Waterfall
11 5 (6.10%) Cybersecurity
11 5 (6.10%) Logical Data Model
11 5 (6.10%) Release Management
Programming Languages
1 2 (2.44%) JavaScript
2 1 (1.22%) C
2 1 (1.22%) C#
2 1 (1.22%) Google Apps Script
2 1 (1.22%) PowerShell
2 1 (1.22%) R
2 1 (1.22%) SQL
2 1 (1.22%) T-SQL
Qualifications
1 13 (15.85%) Degree
2 10 (12.20%) Microsoft Certification
3 8 (9.76%) MCSE
4 6 (7.32%) ITIL Foundation Certificate
4 6 (7.32%) Security Cleared
5 5 (6.10%) Cisco Certification
5 5 (6.10%) ISEB
5 5 (6.10%) ITIL Certification
6 3 (3.66%) CCNA
6 3 (3.66%) MCP
6 3 (3.66%) SC Cleared
7 2 (2.44%) A+ Certification
7 2 (2.44%) CCIE
7 2 (2.44%) CISM
7 2 (2.44%) CISSP
7 2 (2.44%) PCI QSA
7 2 (2.44%) VMware Certified Professional (VCP)
8 1 (1.22%) BC Cleared
8 1 (1.22%) ISTQB
8 1 (1.22%) MCSA
Quality Assurance & Compliance
1 20 (24.39%) SLA
2 12 (14.63%) QA
3 3 (3.66%) Sarbanes-Oxley
4 2 (2.44%) ISO/IEC 27001
4 2 (2.44%) PCI DSS
System Software
1 7 (8.54%) Active Directory
2 4 (4.88%) VMware Infrastructure
3 2 (2.44%) vSphere
4 1 (1.22%) Virtual Servers
Systems Management
1 3 (3.66%) Icinga
1 3 (3.66%) Opscode Chef
1 3 (3.66%) Puppet
1 3 (3.66%) vRealize
2 2 (2.44%) AirWatch
3 1 (1.22%) SCCM
3 1 (1.22%) WSUS
Vendors
1 22 (26.83%) ServiceNow
2 14 (17.07%) Microsoft
3 12 (14.63%) Cisco
4 7 (8.54%) VMware
5 6 (7.32%) Remedy
6 4 (4.88%) Cadence
6 4 (4.88%) Citrix
7 3 (3.66%) BMC
7 3 (3.66%) Dell
7 3 (3.66%) EMC
7 3 (3.66%) Oracle
7 3 (3.66%) SAP
8 2 (2.44%) Google
8 2 (2.44%) Juniper
8 2 (2.44%) Palo Alto
9 1 (1.22%) Adobe
9 1 (1.22%) Apple
9 1 (1.22%) Bomgar
9 1 (1.22%) NetApp
9 1 (1.22%) Telerik
Coventry, West Midlands (County)
Network ITR
Salary: £50000 per annum
Posted: 2 days ago
Telford, UK
Revenue & Customs Digital Technology Services (RCDTS)
Salary: £64125 - £70875
Posted: Yesterday
Coventry, West Midlands (County)
The Coventry Building Society
Salary: £39,489 - 59,235 per year + Benefits
Posted: 2 days ago
Worcester, Worcestershire
University of Worcester
Salary: From £18,411 to £20,624 per annum
Posted: 9 days ago